Proxim Wireless AP8100 Wireless 802.11 abgn Router User Manual ORiNOCO AccessPoints HardwareInstGuide

Proxim Wireless Corporation Wireless 802.11 abgn Router ORiNOCO AccessPoints HardwareInstGuide

User Manual

ORiNOCO® 802.11n Access PointsHardware Installation GuideProducts Covered  ORiNOCO® AP-800  ORiNOCO® AP-8000  ORiNOCO® AP-8100
                                                                                                                                                  ORiNOCO® 802.11n Access Points - Hardware Installation Guide  2Copyright© 2012 Proxim Wireless Corporation, Milpitas, CA. All rights reserved. Covered by one or more of the following U.S. patents: 5,231,634;5,875,179; 6,006,090; 5,809,060; 6,075,812; 5,077,753. This guide and the software described herein are copyrighted with all rights reserved. Nopart of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by anymeans without the written permission of Proxim Wireless Corporation.TrademarksORiNOCO® and the Proxim logo are the trademarks of Proxim Wireless Corporation. All other trademarks mentioned herein are the property oftheir respective owners.DisclaimerProxim reserves the right to revise this publication and to make changes in the content from time-to-time without obligation on the part of Proximto provide notification of such revision or change. Proxim may make improvements or changes in the product(s) described in this guide at any time.When using these devices, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons.ORiNOCO® 802.11n Access Points - Hardware Installation GuideDocumentation Version: 4.1P/N 765-00154, September 2012
                                                                                                                                               ContentsORiNOCO® 802.11n Access Points - Hardware Installation Guide  3Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6About ORiNOCO® 802.11n Access Points  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6Salient Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6Multiple-Input-Multiple-Output  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  72 Hardware Overview and Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8ORiNOCO® AP-800 and AP-8000  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9Hardware Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Product Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12ORiNOCO® AP-8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15Front View of the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Rear View of the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Product Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22ORiNOCO® AP-800 and AP-8000  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  22ORiNOCO® AP-8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  24A Glossary and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26B Statement of Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30C Technical Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
PrefaceORiNOCO® 802.11n Access Points - Hardware Installation Guide 4Preface About this GuideThis guide gives a jump start working knowledge on the ORiNOCO® 802.11n Access Points and details on their hardwarespecifications and installation procedures. Products CoveredListed below are the products covered in this guide:•ORiNOCO® AP-800•ORiNOCO® AP-8000•ORiNOCO® AP-8100 AudienceThe intended audience for this guide are the network administrators who installs and/or manages the device. PrerequisitesThe reader of this guide should have working knowledge of Wireless Networks, Local Area Netowrking (LAN) concepts,Network Access Infrastructures and Client-Server Applications. Documentation ConventionsIcon RepresentationThis chapter contains information on the following:•About this Guide•Products Covered•Audience•Prerequisites•Documentation Conventions•Related DocumentsName Image DescriptionNote A special instruction that draws attention of the user.Important A note of significant importance that a user should be aware of.Caution A warning that cautions the user of a possible danger.
PrefaceORiNOCO® 802.11n Access Points - Hardware Installation Guide 5 Related DocumentsFor more information, please refer to the following additional documents that are available at proxim’s support sitehttp://support.proxim.com.•Quick Installation Guide (QIG) - A quick reference guide that provides essential information to install and configurethe device. •Software Management Guide - A guide that provides instructions on how to configure, manage and monitor thedevice by using Web Interface.•Reference Guide - A guide that provides instructions on how to configure, manage and monitor the device by usingCommand Line Interface.•Safety and Regulatory Compliance Guide - A guide that provides country specific safety and regulatory norms tobe followed while installing the devices. : For regulatory information and latest product updates, visit our support site http://support.proxim.com.
ORiNOCO® 802.11n Access Points - Hardware Installation Guide  61Introduction1.1 About ORiNOCO® 802.11n Access PointsProxim’s ORiNOCO® 802.11n Access Point family comprises the following products, that are designed to deliver flexible,scalable and reliable Data, Voice, and Video for small and medium Enterprise WLAN deployments. 1.2 Salient Features•Industry-leading throughput in 802.11b/g/n and 802.11a/n modes in 2.4GHz and 5GHz respectively.•Highest throughput with single radio rates of 150 - 170 Mbps and dual radio rates of 250 - 320 Mbps.•Advanced WPA/WPA2 support for enterprise-grade security.•Wi-Fi certified to interoperate with any Wi-Fi certified client access product.•Provides wall or ceiling mounting options for flexible device installation.•Centralized Management with distributed WLANs.•Management through a Web Interface (HTTP), Command Line Interface (CLI), Simple Network Management Protocol(SNMP) and Network Management System (ProximVision ES v2.3 and above).: Managing the device through Network Management System (ProximVision ES) is applicable only to AP-800 and AP-8000.This chapter contains information on the following:•About ORiNOCO® 802.11n Access Points•Salient Features•Multiple-Input-Multiple-OutputProduct(s) Description ImageORiNOCO® AP-800 An indoor 802.11n Access Point with dual-band, 3x3 MIMO(Multiple Input and Multiple Output) single radio which operateseither in 2.4 or 5 GHz. This connectorized unit comes with 3omni-directional antennas.ORiNOCO® AP-8000 An indoor 802.11n Access Point with dual-band, 3x3 MIMO(Multiple Input and Multiple Output) dual-radio, where oneoperates in 5GHz and other in 2.4GHz. This connectorized unitcomes with 6 omni-directional antennas, 3 per radio.ORiNOCO® AP-8100 An indoor 802.11n Access Point with 2x2 MIMO (Multiple Inputand Multiple Output) dual-radio, where one operates in 5GHzand other in 2.4GHz. This unit comes with 4 integratedantennas, 2 per radio.
IntroductionORiNOCO® 802.11n Access Points - Hardware Installation Guide 71.3 Multiple-Input-Multiple-OutputORiNOCO® Access Point devices support Multiple-Input-Multiple-Output (MIMO) antenna technology that uses multipleantennas at both the transmitting end and receiving end to improve communication performance. The underlying technologyof these access point radio(s) are based on a combination of MIMO and OFDM (Orthogonal Frequency Division Multiplexing).MIMO-OFDM combination radios solve interference, fading and multipath problems. Having multiple receivers at thereceiving end, increases the amount of received power and also reduces multipath problems by combining the receivedsignals for each frequency component separately. Hence, MIMO significantly improves the overall gain. MIMO also uses Spatial multiplexing transmission technique to transmit independent and separately encoded data signalsfrom each of the multiple transmit antennas while reusing or multiplexing in the space dimension. These independent datasignals are called Spatial streams. The transmitting end of the device uses multiple radio Tx chains and signal paths tosimultaneously transmit different data streams, whereas the receiving end combines the Rx signals resulting in higherthroughput. By increasing the number of receiving and transmitting antennas, the throughput of the channel increases linearly resulting inhigh spectral efficiency.
ORiNOCO® 802.11n Access Points - Hardware Installation Guide  82Hardware Overview and InstallationThis chapter covers the hardware overview and installation procedures of the following products:•ORiNOCO® AP-800 and AP-8000—Hardware Overview—System Requirements—Product Package—Installation Procedure•ORiNOCO® AP-8100—Front View of the Device—Rear View of the Device—System Requirements—Product Package—Installation Procedure: • All the interface (radio) 2 parameters discussed in this chapter are applicable only to a dual-radio device.• For a quick reference on how to install and mount the device, please refer to the ORiNOCO® AP-800, AP-8000, and AP-8100 Quick Installation Guides respectively.
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  92.1 ORiNOCO® AP-800 and AP-80002.1.1 Hardware OverviewFigure 2-1 Device OverviewFollowing sections give you hardware overview of AP-800 and AP-8000.2.1.1.1 LED IndicatorsTabulated below are the four LEDs, that are available on the top panel of the device:2.1.1.2 AntennasThe AP device comes with 3x3 MIMO omni-directional antennas that are easy to install. Proxim also recommends you anoptional accessory - Range Extender Antenna (REA) with a 3 x RP SMA plug, that can be easily connected to the device.See Installation Procedure, for details on installation of antennas.– AP-800 comes with three omni directional antennas.– AP-8000 comes with six omni directional antennas, three per radio.LED Symbol DescriptionPower LED This LED indicates whether the device is switched on/off.Ethernet LED This LED signals the traffic on the wired ethernet LAN.Wireless Interface (Radio) 1 LEDThis LED provides the status of the traffic on wireless interface (radio) 1.Wireless Interface (Radio) 2 LEDThis LED provides the status of the traffic on wireless interface (radio) 2.ORiNOCO® AP-800 ORiNOCO® AP-8000
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  10Antenna PortsIf you hold the AP device in its upright position, such that the LEDs on the top panel of the device are towards your right handside and the ‘Proxim’ logo towards your left, then:– Radio 1 and its corresponding antenna ports (R1A1, R1A2 and R1A3), are present on the right hand side of the device.– Radio 2 and its corresponding antenna ports (R2A1, R2A2 and R2A3), are present on the left hand side of the device.2.1.1.3 Power SocketThis socket connects to the 5 VDC power adapter.2.1.1.4 ResetReset button enables a user to powercycle the device.2.1.1.5 ReloadReload feature helps to restore the device to factory default configuration, when:– The device cannot be accessed through web interface or command line interface.– The device does not initialize.– The password is lost.For more details, see Recovery Procedures and Forced Reload procedures, detailed in the ORiNOCO® 802.11n Access Points -Software Management Guide.2.1.1.6 Ethernet PortThe Ethernet Port of the device allows the user to connect to the LAN by using CAT5e / CAT6 ethernet cable.2.1.1.7 Serial PortThe device has RS-232 connector by using which serial communication can be established, for debugging and management.Figure 2-2 Rear View of the DeviceTop View of the Device Bottom View of the Device
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  112.1.2 System RequirementsFollowing are the minimum system requirements to use the device:1. Any 802.11 compliant wireless adapter.2. A computer that is connected to the same IP network as the AP and has one of the following installed:— Web Browser—Telnet— RS-232 Serial Port— MIB Browser— Ethernet NIC Card3. Ethernet switch, cross-over or straight Ethernet cable.4. A 5V DC Power Adapter or a Power over Ethernet (PoE) Adapter2.1.3 Product PackageEach shipment includes the items listed in the following table. Please verify that you have received all the parts in theshipment, prior to the installation.What’s in the Kit ImageORiNOCO® AP-800 or AP-8000Omni-directional Antennas with reverse SMA connectors. •AP-800 : Quantity - 3•AP-8000: Quantity - 6Cable Security CoverMounting KitQuick Installation Guide (QIG)OR
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  122.1.3.1 Optional AccessoriesTabulated below are the recommended optional accessories, that are supplied on request from Proxim Wireless Corporation.2.1.4 Installation ProcedurePerform the following steps to install and mount the device.2.1.4.1 Step 1: Install the AntennasThe omni-directional antennas supplied with the product do not require any professional installation. Only, the regularoutdoor antennas connected via a pigtail conversion cable, offering a standard connector type for antenna connection,require a professional installation.: Optionally, you can use the Range Extended Antenna (REA), which has 3 x RP SMA plug, that can be easily connected to the device.Perform the following steps to assemble the antennas:1. Hand-tighten the antennas clockwise, onto the external connectors of the device until they are attached firmly.2. Position the antennas close to the horizontal surface (ceiling or wall), so as to get the maximum signal coverage of the omni-directional antenna.2.1.4.2 Step 2: Mount the DeviceConsider the following precautions, before mounting the device:•The device must be protected from exposure, and the environmental conditions must be within those specified in theproduct datasheet, that can be found at http://support.proxim.com.•Ensure to use a +5V/3.5 A power adapter, to power on the device.: •  Note that the device is build with fire retardant ATX200 resin and can be installed in the plenum. In an office building, plenum is the space between the structural ceiling and the tile ceiling that is provided to help air circulate. Many companies also use the plenum to house communication equipment and cables. These products and cables must comply with certain safety requirements, such as Underwriter Labs (UL) and Standard 2043: “Standards for Fire Test for Heat and Visible Smoke Release for Direct Products and Their Accessories installed in Air-Handling Spaces”.•  When installed in a plenum, the device must use PoE.Accessory Image110-220V worldwide Power AdapterRange Extender Antenna (REA)Gigabit Ethernet PoE
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  13Conduct a site survey to determine the best location for the device. You can either mount the device to a wall or mount it tothe T-bar ceiling, as follows:Wall-Mounting:To mount the device to a wall, follow the following steps:1. If the device is powered on, unplug all the power cables.2. Place the mounting plate on the wall with the embossed inverted letter “L” facing your right, as shown below:Figure 2-3 Mounting Plate3. Fasten the mounting plate by using a pair of plastic anchors and screws provided with the product package.4. Hold the device with its rear panel facing up. Next, align two keyholes on the device with the two holders on the mounting plate. 5. Carefully slide the device down until the holders on the mounting plate fasten securely onto the keyholes of the device.Figure 2-4 Mount the DeviceCeiling Mounting:To mount the device to ceiling, follow the following steps:1. If the device is powered on, unplug all the power cables.2. Place the mounting plate onto the ceiling with the embossed inverted letter “L” facing your right. Refer Mounting Plate3. Fasten the mounting plate by using a pair of plastic anchors and screws provided with the product package.4. Hold the device with its rear panel facing front. Next, align two keyholes on the device with the two holders on the mounting plate. 5. Carefully slide the device towards rear side until the holders on the mounting plate fasten securely onto the keyholes of the device.
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  142.1.4.3 Step 3: Plugging in the CablesCabling with Power Adapter (Not supplied with the product package)To plug in the cables by using a 5V DC power adapter:•Connect one end of the CAT5e/CAT6 Ethernet cable (not supplied with the product) to the device’s ethernet port andthe other end to a PC.•Plug the barrel of the power cable into the device’s power socket, only after the device installation is complete.Cabling with Gigabit PoE (Not supplied with the product package)To use Power over Ethernet (PoE), we recommend you to use our Gigabit Ethernet PoE adapter ORiNOCO 1-Port ActiveEthernet DC Injector (See Optional Accessories) and follow the following guidelines:•Connect one end of the ethernet cable to the Data In port of the DC Injector and the other end to a PC.•Connect one end of the second ethernet cable (not supplied with the product) to the device’s ethernet port, and theother end to the Data & Power Out Port of the DC Injector, only after the device installation is complete.: PoE should be installed only in an indoor network, maintaining a controlled temperature.Serial ConnectionOptionally, you can connect a nine-pin, male-to-female serial cable to the console port/DB9 connector of the device fordebugging and management.: •  Use a straight-through ethernet cable, if you intend to connect the device to a switch, hub, or patch panel.•  Use a cross-over ethernet cable or adapter if you intend to connect the device to a single computer.•  The pin6 on RJ11 connector is used for power consumption and debugging. This connects internally to the 12VDC.•  If power is drawn from this input pin, then the radio might malfunction.2.1.4.4 Step 4: Power On the DeviceTo power on the device, plug in the power cord into a power outlet. There is no ON/OFF switch on the device. To disconnectpower:•Unplug the RJ45 connector from the Data & Power Out port on the DC injector, if using the Gigabit Ethernet PoE.•Unplug the power cable from the power socket of the device, if using power adapter.2.1.4.5 Step 5: View LEDsWhen the device is powered on, it performs startup diagnostics. When startup is complete, the LEDs show the operationalstate of the device. Tabulated below is the behavior of the four LEDs on the device:LED Behavior ColorPower LED Glows green when the device is switched ON.Ethernet LED Glows red when the ethernet interface is connected to a 100 Mbpslink.Glows green when the ethernet interface is connected to a 1000 Mbpslink.
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  15: The LEDs glow ‘orange’ when the device initializes.2.1.4.6 Step 6: Install Cable Security Cover (Optional)When the RS-232 cable is not connected, we recommend you to install a cable security cover to prevent the power socket,LAN ports, reset and reload buttons from getting tampered. Follow the following procedure to install the cable security cover:1. Open the split end of the security cover just enough to slide the power cable (if the Gigabit Ethernet PoE is not used) and the CAT6 ethernet cable through the opening until they fit inside the straight clamping portion of the cover.2. Exercise care, as you slide the cable(s) so that you do not accidently break the cover.3. Slide the hinging end of the security cover and insert the latch into the hole at the rear end of the device. 4. Insert the two screws into the screw holes near serial port and fasten the security cover on the device.2.2 ORiNOCO® AP-81002.2.1 Front View of the DeviceFigure 2-5 Front View of the DeviceThe front panel of the device contains the following components:2.2.1.1 LED IndicatorsTabulated below are the four LEDs, that are available on the front panel of the device:Wireless Interface (Radio) 1 LED•  The Wireless LEDs glow steady green in operational status.•  Blinks green, if wireless traffic is being transmitted or received.Wireless Interface (Radio) 2 LEDLED Symbol DescriptionPower LED This LED indicates whether the device is switchedON/OFF.Ethernet LED This LED indicates the status of the traffic over thewired ethernet LAN.
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  162.2.1.2 ReloadReload button helps to restore the device to factory default configuration, when:– The device cannot be accessed through web interface or command line interface.– The device does not initialize.– The password is lost.To avoid tampering, you can lock the reload button on the device and disable the reload functionality. For more details, referto the Reload feature and Recovery Procedures illustrated in ORiNOCO® 802.11n Access Points - Software ManagementGuide.2.2.2 Rear View of the DeviceFigure 2-6 Rear View of the DeviceThe rear panel of the device contains the following components:2.2.2.1 Ethernet PortThe Ethernet port of the device allows the user to connect to the LAN by using CAT5e / CAT6 ethernet cable.2.2.2.2 Power SocketThis socket connects to the 12 VDC power adapter.2.2.2.3 KeyholeA provision to fix the device onto the mounting plate.2.2.2.4 Kensington LockA security slot to lock the device.2.4G (Wireless Interface 2) LEDThis LED indicates the status of the traffic over thewireless interface (radio) 2.5G (Wireless Interface 1) LEDThis LED indicates the status of the traffic over thewireless interface (radio) 1.
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  172.2.2.5 Cable RouteA slot for the CAT5e / CAT6 ethernet cable and the power cable to rest securely.2.2.2.6 Vent-HolesVentilation holes on the device allow heat dissipation.2.2.3 System RequirementsFollowing are the minimum system requirements to use the device:1. Any 802.11 compliant wireless adapter.2. A computer that is connected to the same IP network as the AP and has one of the following installed:— Web Browser—Telnet— MIB Browser— Ethernet NIC Card3. Ethernet switch, cross-over or straight Ethernet cable.4. A 12V DC Power Adapter or a Power over Ethernet (PoE) Adapter.2.2.4 Product PackageEach shipment includes the items listed in the following table. Please verify that you have received all the parts in theshipment, prior to the installation.What’s in the Kit ImageORiNOCO® AP-8100Mounting KitPower Adapter(Supplied with country specific plug)* Supplied only with the WD SKU.Quick Installation Guide (QIG)
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  182.2.4.1 Optional AccessoriesTabulated below are the recommended optional accessories, that are supplied on request from Proxim Wireless Corporation.2.2.5 Installation ProcedurePerform the following steps to mount and install the device.2.2.5.1 Step 1: Plugging in the CablesCabling with Power Adapter (Supplied with the product package)To plug in the cables by using a 12V DC power adapter:•Connect one end of the CAT5E/CAT6 Ethernet cable to the device’s ethernet port and the other end to a PC.•Plug the barrel of the power cable into the device’s power socket, only after the device installation is complete.: Use a cable-tie to ensure that the power cable stays intact with the device power socket.Cabling with Gigabit PoE (Not supplied with the product package)To use Power over Ethernet (PoE), we recommend you to use our Gigabit Ethernet PoE adapter ORiNOCO 1-Port ActiveEthernet DC Injector (See Optional Accessories) and follow the following guidelines:•Connect one end of the ethernet cable to the Data In port of the DC Injector and the other end to a PC.•Connect one end of the second ethernet cable to the device’s ethernet port, and the other end to the Data & PowerOut Port of the DC Injector, only after the device installation is complete.: PoE should be installed only in an indoor network, maintaining a controlled temperature.2.2.5.2 Step 2: Mount the DeviceConsider the following precautions, before mounting the device:•The device must be protected from exposure, and the environmental conditions must be within those specified in theproduct datasheet that can be found at http://support.proxim.com.•Ensure to use a +12V/1.25 A power adapter, to power on the device.•Ensure that there is no power supply, until the device installation is complete.Accessory Part NumberImage DescriptionPoE Adapter (US/CAN/JP Power Cord)76282 PoE module helps you to power ON the device via ethernet cabling.PoE Adapter (EU Power Cord)76288PoE Adapter (UK Power Cord)76287
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  19: •  Note that the device is build with fire retardant ATX200 resin and can be installed in the plenum. In an office building, plenum is the space between the structural ceiling and the tile ceiling that is provided to help air circulate. Many companies also use the plenum to house communication equipment and cables. These products and cables must comply with certain safety requirements, such as Underwriter Labs (UL) and Standard 2043: “Standards for Fire Test for Heat and Visible Smoke Release for Direct Products and Their Accessories installed in Air-Handling Spaces”.•  When installed in a plenum, the device must use PoE.Conduct a site survey to determine the best location for the device. You can either mount the device to a wall or mount it tothe T-bar ceiling, as follows:Wall-Mounting:To mount the device to a wall:1. Place the mounting plate on the wall such that the embossed letter ‘L’ is at the top-center position and the vent-holes are facing your left hand side.Figure 2-7 Mounting Plate2. Fasten the mounting plate by using a pair of plastic anchors and screws provided with the product package.3. Hold the device in the upright position (with ‘Reload’ on top and the ‘LEDs’ at the bottom), such that the vent-holes on the device and the vent-holes on the mounting plate rest on each other.4. Align the two keyholes on the device with the two holders on the mounting plate.5. Carefully, slide the device towards your right hand side, until the holders on the mounting plate fasten securely onto the keyholes of the device.Figure 2-8 Wall Mounting
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  20Ceiling Mounting:1. Place the mounting plate on the T-bar ceiling such that the embossed letter ‘L’ is at the top-center position and the vent-holes are facing your left hand side.2. Fasten the mounting plate by using a pair of plastic anchors and screws provided with the product package.3. Hold the device with its rear panel facing the mounting plate, such that the vent-holes on the device and the vent-holes on the mounting plate rest on each other. 4. Align the two keyholes on the device with the two holders on the mounting plate.5. Carefully, slide the device towards your right hand side, until the holders on the mounting plate fasten securely onto the keyholes of the device.Figure 2-9 Ceiling MountingMounting AP-8100 to AP-800/8000 mounting plate (Optional)In case, you are mounting AP-8100 to an already installed AP-800/8000 Mounting Plate (P/N 67439), then follow thefollowing steps.Wall Mounting: 1. Hold the device such that the ‘Reload’ is towards your right hand side and the ‘LEDs’ towards left hand side.2. Align the two keyholes on the device with the two holders on the mounting plate.3. Carefully, slide down the device until the holders on the mounting plate fasten securely onto the keyholes of the device.Ceiling Mounting:1. Hold the device such that the rear panel of the device is facing the mounting plate, with ‘Reload’ towards your right hand side and ‘LEDs’ towards left hand side.2. Align the two keyholes on the device with the two holders on the mounting plate.3. Carefully, slide the device backwards until the holders on the mounting plate fasten securely onto the keyholes of the device.: Ensure that the mounting plate is fixed in the similar fashion, as described in AP-800/AP-8000 mounting procedures (See Installation Procedure).2.2.5.3 Step 3: Power On the DeviceTo power on the device, plug in the power cord into a power outlet. There is no ON/OFF switch on the device. To disconnectpower:•Unplug the power cable from the power socket of the device, if using power adapter.•Unplug the RJ45 connector from the Data & Power Out port on the DC injector, if using the Gigabit Ethernet PoE.
Hardware Overview and InstallationORiNOCO® 802.11n Access Points - Hardware Installation Guide  212.2.5.4 Step 4: View LEDsWhen the device is powered on, it performs startup diagnostics. When startup is complete, the LEDs show the operationalstate of the device. Tabulated below is the behavior of the four LEDs on the device.: When the Reload button is pressed, the Power LED glows amber.LED Symbol Behavior ColorPower LEDGlows green when the device is switched ON.•  Glows green when the device is connected to a 1 Gbps link.•  Blinks green when the traffic is being transmitted or received on the 1 Gbps link.•  Glows amber when the device is connected to a 100 Mbps link.•  Blinks amber when the traffic is being transmitted or received on the 100 Mbps link.•  Glows red when the device is connected to a 10 Mbps link.•  Blinks red when the traffic is being transmitted or received on the 10 Mbps link.2.4 GHz LED•  Glows green when the wireless interface 2 is in operational state.•  Blinks green when wireless traffic is being transmitted or received.5 GHz LED•  Glows green when the wireless interface 1 is in operational state.•  Blinks green when wireless traffic is being transmitted or received.Ethernet LED
ORiNOCO® 802.11n Access Points - Hardware Installation Guide  223Hardware Specifications3.1 ORiNOCO® AP-800 and AP-8000This chapter covers the hardware specifications of the following products:•ORiNOCO® AP-800 and AP-8000•ORiNOCO® AP-8100Category  SpecificationRadio Module Single Radio Access Point (AP-800) / Dual Radio Access Point (AP-8000)3x3 MIMO per radioWireless Protocol 802.11a/n802.11a802.11g/n802.11gFrequency 5.150 - 5.850 GHz*2.4 - 2.483 GHz** Subject to Individual Country RegulationsChannel bandwidth 20MHz and 40MHz for 802.11n20MHz for 802.11a/b/gModulation •MCS0 - MCS15 for 802.11n (6.5 Mbps -300 Mbps)•BPSK, QPSK, 16-QAM and 64-QAM for 802.11a and 802.11g (6 Mbps - 54 Mbps)•DSSS for 802.11b (1 Mbps -11 Mbps)Device Interface Ethernet: Auto-sensing 10/100/1000BASE-T EthernetAntenna Connector: 3 RP-SMA connectors for AP-800                                   6 RP-SMA connectors for AP-8000LED Indicators Refer Step 5: View LEDsAntennas 3 Single-Band (AP-800) / 6 Dual-Band (AP-8000) Omni-Antennas and reverse SMA connectorwith 3 dBi gain.Network Architecture Type InfrastructureTransmit Power* Combined Tx Power valuesOperational ModesTransmit Power* (dBm)20 MHz 40 MHz802.11b 19 -802.11a/g 17 - 802.11na/ng 16 14
Hardware SpecificationsORiNOCO® 802.11n Access Points - Hardware Installation Guide  23Receive Sensitivity*MCS refers to Modulation Coding Scheme.Local Configuration SupportRS-232 Serial port, DB9 FemaleRemote ConfigurationSupportTelnet and SSH, Web GUI (http) and SSL (https), TFTPSNMP v1, v2c and v3SNMP trap and SyslogPVES (ProximVision ES Network Management Systems)Message Authentication 802.11i AES message authentication with 128 bit keysTKIP with 128 bit Michael Message Integrity CheckIntrusion detection Detect MIC intrusion attacksCertifications Wi-Fi Certification - Enterprise 802.11 a/b/g/nDimensions (L x W x H)11.1 x 6.85 x 1.89 in. (282 x 174 x 48 mm) : These dimensions exclude the antennas.Weight  AP-800   - 0.7 Kgs (1.54 lbs) AP-8000 - 0.75 Kgs (1.65 lbs)Environmental Operating Temperatures:0 to 55ºC 5 to 95 percent (non-condensing)Storage Temperature:-20º to 75ºCMTBF 43,800 hrsWarranty One year parts/labor11b 11a/g 11nData Rate (Mbps)Receive Sensitivity (2.4-5Ghz)Data Rate (Mbps)Receive Sensitivity (2.4-5Ghz)Data Rate (MCS*)Receive Sensitivity (2.4-5Ghz)1 -94 6 -96 MCS 0 -9011 -91 36 -87 MCS 8 -91- - 48 -83 MCS 10 -83- - 54 -82 MCS 15 -72
Hardware SpecificationsORiNOCO® 802.11n Access Points - Hardware Installation Guide  243.2 ORiNOCO® AP-8100Category  SpecificationPower Requirements Power Adapter: 12V/1.25APower over Ethernet (PoE) (optional): 48V / Any 802.3af compliant Gigabit PoERadio Module Dual Radio Access Point, 2x2 MIMO per radioRadio1: IEEE 802.11a/nRadio2: IEEE 802.11b/g/nWireless Protocol 802.11a/n802.11a802.11g/n802.11gFrequency 5.150 - 5.850 GHz*2.4 - 2.483 GHz* Subject to Individual Country RegulationsChannel bandwidth 20MHz and 40MHz for 802.11n20MHz for 802.11a/b/gModulation •BPSK, QPSK, 16-QAM and 64-QAM:– With data rates of 6.5 Mbps -300 Mbps for 802.11n– With data rates of 6 Mbps - 54 Mbps for 802.11a and 802.11g•DSSS, CCK: With data rates of 1 Mbps -11 Mbps for 802.11bDevice Interface Ethernet: Auto-sensing 10/100/1000BASE-T EthernetLED Indicators Refer Step 4: View LEDsAntennas 4 Modular High Efficiency built-in PIFA Antennas with a peak gain of:– 3dBi for 2.4 GHz frequency.– 4dBi for 5 GHz frequency.Network Architecture Type InfrastructureTransmit Power* Combined Tx Power values* MCS refers to Modulation Coding Scheme.11b 11a/g 11nData Rates(Mbps)Transmission Power*Data Rates (Mbps)Transmission Power*Data Rate (MCS*)Transmission Power*1 to 11 20 6 to 48 20 MCS 0 to 520MCS 6 1954 20 MCS 7 17
Hardware SpecificationsORiNOCO® 802.11n Access Points - Hardware Installation Guide  25Receive Sensitivity* MCS refers to Modulation Coding Scheme.Remote ConfigurationSupportTelnet and SSH, Web GUI (http) and SSL (https), TFTPSNMP v1, v2c and v3SNMP trap and Syslog Message Authentication 802.11i AES message authentication with 128 bit keysTKIP with 128 bit Michael Message Integrity CheckIntrusion detection Detect MIC intrusion attacksCertifications Wi-Fi Certification - Enterprise 802.11 a/b/g/nDimensions (L x W x H) 6.69 x 6.69 x 1.74 in. (170 x 170 x 44.1 mm)Weight 0.340 kg (0.75 lbs)Environmental Operating Temperatures:0 to 45ºC5 to 95 percent (non-condensing)Storage Temperature:- 40º to 70ºCMTBF >100,000 hrsWarranty One year parts/labor11b 11a/g 11nData Rate (Mbps)Receive Sensitivity (2.4-5Ghz)Data Rate (Mbps)Receive Sensitivity (2.4-5Ghz)Data Rate (MCS*)Receive Sensitivity (2.4/5Ghz)20 MHz  40 MHz1 -93 6 -90 MCS 0 -87 -8611 -90 54 -75 MCS 7 -70 -66
ORiNOCO® 802.11n Access Points - Hardware Installation Guide  26AGlossary and AbbreviationsGlossaryAAccess point A wireless network transceiver or “base station” hub, often used toconnect a local area network to one or more wireless devices. An accesspoint (also called AP) can provide a communication link to a wired localarea network also. Advanced Encryption Standard (AES) It is a symmetric-key encryption standard, containing three block ciphersAES-128, AES-192, AES-256. Each of these ciphers has a 128-bit blocksize, with key sizes of 128, 192 and 256 bits, respectively.DDual-Band Dual-band refers to a device's ability to function on two different frequency bands.HHTTP/HTTPS Hypertext Transfer Protocol (HTTP) is the protocol to transport Web pages.When you access the Internet with your browser, the HTTP protocol isused for data transport (http://www.Tsunamiwireless.com). When youaccess the unit by using the Web Interface, HTTP is used to transport theinformation. HTTPS is the Secure Hypertext Transfer Protocol.MManagement Information Base (MIB) A Management Information Base (MIB) is a formal description of a set ofnetwork objects that can be managed with the Simple NetworkManagement Protocol (SNMP). A MIB can be loaded by a managementapplication so that it knows the unit specific objects.OOrthogonal Frequency Division Multiplexing (OFDM)OFDM is a frequency-division multiplexing (FDM) scheme, a method ofencoding digital data on multiple carrier frequencies. A large number ofclosely spaced orthogonal sub-carrier signals are used to carry data. Thedata is divided into several parallel data streams/channels, one for eachsub-carrier, maintaining total data rates similar to conventionalsingle-carrier modulation schemes in the same bandwidth.
Glossary and AbbreviationsORiNOCO® 802.11n Access Points - Hardware Installation Guide  27SScanTool Proxim’s ScanTool is a software utility that runs on Microsoft Windowsmachine. By using ScanTool, you can•Scan devices (Proxim devices only) available on the network•Obtain device’s IP address•Modify device’s IP Configuration parameters (IP Address, Address Type, Gateway and so on)•Launch the Web interface•Switch between the network adapters, if there are multiple network adapters in the Personal ComputerSimple Network Management Protocol (SNMP)A protocol used for the communication between a network managementapplication and the devices it is managing. The network managementapplication is called the SNMP manager and the devices it manages willhave SNMP agents. Not only the unit but also almost every network devicecontains a SNMP agent. The manageable objects of a device are arrangedin a Management Information Base, also called MIB. The Simple NetworkManagement Protocol (SNMP) allows managers and agents tocommunicate for accessing these objects.Single-Band Single-band refers to a device's ability to function only on one frequencyband.TTCP / IP The TCP/IP internet-suite protocol describes a set of general designguidelines and implementations of specific networking protocols toenable computers to communicate over a network. TCP/IP providesend-to-end connectivity specifying how data should be formatted,addressed, transmitted, routed and received at the destination.Telnet Telnet is a network protocol used on the Internet or local area networks toaccess the command-line interface, on a remote host. Most networkequipment and operating systems with a TCP/IP stack support a Telnetservice for remote configuration.Trivial File Transfer Protocol (TFTP) Trivial File Transfer Protocol (TFTP) is a lightweight protocol for transferringfiles that is like a simple form of File Transfer Protocol (FTP). A TFTP client isimplemented on the unit. By using the upload and download commands,the unit can copy a file to or from a TFTP server.VVLAN The Virtual Local Area Network (VLAN) feature helps in logical grouping ofnetwork host on different physical LAN segments, which cancommunicate with each other as if they are all on the same physical LANsegment.
Glossary and AbbreviationsORiNOCO® 802.11n Access Points - Hardware Installation Guide  28AbbreviationsWWPA Wi-Fi Protected Access is a Wi-Fi security standard that provides a highlevel of wireless network security. It uses data encryption through theTemporal Key Integrity Protocol (TKIP). TKIP scrambles the keys andensures that the keys are not tampered with. User authentication isperformed through the Extensible Authentication Protocol (EAP), toensure that only authorized network users can access the network. AAP Access PointAES Advanced Encryption StandardCCLI Command Line InterfaceGGbps Gigabit Per SecondGPL General Public LicenseHHTTP HyperText Transfer ProtocolHTTPS HyperText Transfer Protocol SecureIIEEE Institute of Electrical and Electronics EngineersIP Internet ProtocolLLAN Local Area NetworkLED Light Emitting DiodeLGPL Lesser General Public LicenseMMAN Metropolitan Area NetworksMbps Megabits Per SecondMIMO Multiple-input and multiple-outputMCS Modulation Coding Scheme
Glossary and AbbreviationsORiNOCO® 802.11n Access Points - Hardware Installation Guide  29OOFDM Orthogonal Frequency Division MultiplexingPPoE Power Over EthernetPIFA Planar Inverted ‘F’ AntennaSSKU Stock Keeping UnitSNMP Simple Network Management ProtocolSNTP Simple Network Time ProtocolTTCP Transmission Control ProtocolTFTP Trivial File Transfer ProtocolTKIP Temporal Key Integrity ProtocolUUSM User Security ModelWWLAN Wireless Local Area NetworksWPA Wi-Fi Protected Access
ORiNOCO® 802.11n Access Points - Hardware Installation Guide  30BStatement of WarrantyWarranty CoverageProxim Wireless Corporation warrants that its products are manufactured solely from new parts, conform substantially tospecifications, and will be free of defects in material and workmanship for a Warranty Period of 1 year from the date ofpurchase.Repair or ReplacementWhen Proxim determines that a returned product does not meet the warranted criteria during the warranty period, Proxim atits option, will either: (a) repair the defective product; (b) replace the defective product with a new or refurbished productthat is at least equivalent to the original; or (c) refund the price paid for the defective product. Generally, products arerepaired or replaced within thirty (30) business days of receipt of the product at a Proxim Logistical/Repair Center. Thewarranty period for repaired or replacement products is ninety (90) days or the remainder of the original warranty period,whichever is longer. These three alternatives constitute the customer’s sole and exclusive remedy and Proxim’s sole andexclusive liability under warranty provisions.Limitations of WarrantyProxim’s warranties do not apply to any product (hardware or software) which has (a) been subjected to abuse, misuse,neglect, accident, or mishandling, (b) been opened, repaired, modified, or altered by anyone other than Proxim, (c) been usedfor or subjected to applications, environments, or physical or electrical stress or conditions other than as intended andrecommended by Proxim, (d) been improperly stored, transported, installed, or used, or (e) had its serial number or otheridentification markings altered or removed.Buyers can contact Proxim Wireless Customer Service Center either by telephone or via web. Support and repair of productsthat are out of warranty will be subject to a fee. Contact information is shown below. Additional support information can befound at Proxim Wireless’s web site at http://support.proxim.com.Contact technical support via telephone as follows:USA and Canada Customers         Phone: +1-408-383-7700; +1-866-674-6626        Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)International Customers         Phone: +1-408-383-7700; 0800-916475 (France); 8-800-100-9485 (Russia)        Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)General ProceduresWhen contacting the Customer Service for support, Buyer should be prepared to provide the product description and serialnumber and a description of the problem. The serial number should be on the product. In the event the Customer Service Center determines that the problem can be corrected with a software update, Buyer mightbe instructed to download the update from Proxim Wireless’s web site or, if that’s not possible, the update will be sent toBuyer. In the event the Customer Service Center instructs Buyer to return the product to Proxim Wireless for repair orreplacement, the Customer Service Center will provide Buyer a Return Material Authorization (“RMA”) number and shippinginstructions. Buyer must return the defective product to Proxim Wireless, properly packaged to prevent damage, shippingprepaid, with the RMA number prominently displayed on the outside of the container.
Statement of WarrantyORiNOCO® 802.11n Access Points - Hardware Installation Guide  31Calls to the Customer Service Center for reasons other than product failure will not be accepted unless Buyer has purchased aProxim Wireless Service Contract or the call is made within the warranty period. After the warranty period, Technical Supportis fee based (detailed in Technical Services and Support).If Proxim Wireless reasonably determines that a returned product is not defective or is not covered by the terms of thisWarranty, Buyer shall be charged a service charge and return shipping charges.Other InformationSearch KnowledgebaseProxim Wireless stores all resolved problems in a solution database at the following URL: http://support.proxim.com.Ask a Question or Open an IssueSubmit a question or open an issue to Proxim Wireless technical support staff at the following URL: http://support.proxim.com/cgi-bin/proxim.cfg/php/enduser/ask.php.
ORiNOCO® 802.11n Access Points - Hardware Installation Guide  32CTechnical Services and SupportObtaining Technical Service and SupportIf you are having trouble using the Proxim product, please read this manual and the additional documentation provided withyour product. If you require additional support to resolve your issue, please be ready to provide the following informationbefore you contact Proxim’s Technical Services team:•Product information– Part number and serial number of the suspected faulty device•Trouble/error information– Trouble/symptom being experienced– Activities completed to confirm fault– Network information (What kind of network are you using?)– Circumstances that preceded or led up to the error– Message or alarms viewed– Steps taken to reproduce the problem•ServPak information (if a Servpak customer):– ServPak account number•Registration information– If the product is not registered, date and location where you purchased the product  : Technical Support is free for the warranty period from the date of purchase.Support OptionsProxim eService Web Site SupportThe Proxim eService Web site is available 7x24x365 at http://support.proxim.com. On the Proxim eService Web Site, you canaccess the following services:•Product Download Page: Provides quick links to product firmware, software, and documentation downloads.•Proxim TV Links: A link to helpful video tutorials.•Knowledgebase: A solution database of all the resolved problems. You can search by product, category, keywords,or phrases.•Live Chat: Chat with a support technician on-line or request to call back at a later time.•Open Ticket / Ask Question: Submit a question to our technical support staff who will reply to you by email.•My Account / Tickets: Login to check the status of your questions, modify your answer update notifications, updateyour personal profile, or access restricted information and features.•Provide Feedback: Submit a suggestion, complaint, or other feedback about the support site.
Technical Services and SupportORiNOCO® 802.11n Access Points - Hardware Installation Guide 33Telephone SupportContact technical support via telephone as follows:USA and Canada Customers         Phone: +1-408-383-7700; +1-866-674-6626        Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)International Customers         Phone: +1-408-383-7700; 0800-916475 (France); 8-800-100-9485 (Russia)        Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)ServPak SupportTo provide even greater investment protection, Proxim Wireless offers a cost-effective support program called ServPak.ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to meetyour specific needs. Whether your requirement is round the clock technical support or advance replacement service, we areconfident that the level of support provided in every service in our portfolio will exceed your expectations.•Advanced Replacement of Hardware: Can you afford to be down in the event of a hardware failure? Our guaranteed turnaround time for return to factory repair is 30 days or less. Those customers who purchase this service are entitled to advance replacement of refurbished or new hardware guaranteed to be shipped out by the Next Business Day. Hardware is shipped Monday – Friday, 8:00 AM – 2:00 PM (PST).•Extended Warranty: Extend the life of your networking investment by adding 1, 2, or 3 years to your products standard warranty. This service coverage provides unlimited repair of your Proxim hardware for the life of the service contract. The cost of an extended warranty is far less than the cost of a repair providing a sensible return on your investment.•7x24x365 Technical Support: This service provides unlimited, direct access to Proxim’s world-class Tier 3 technical support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. Customers who purchase this service can rest assured that their call for technical assistance will be answered and a case opened immediately to document the problem, troubleshoot, identify the solution and resolve the incident in a timely manner or refer to an escalation manager for closure.•8x5 Technical Support: This service provides unlimited, direct access to Proxim's world-class technical support 8 hours a day, 5 days a week from 8:00AM - 5:00PM (PDT). Typically, technical support is provided for free for the entire time the product is covered by a Proxim warranty. Beyond this period, technical support is available at cost on a per incident basis. With the 8x5 Technical Support service, technical support will be available for the duration of the ServPak contract at no additional costs.•Software Maintenance: It's important to maintain and enhance security and performance of wireless equipment and Proxim makes this easy by providing a Software Maintenance program that enables customers to access new features and functionality, rich software upgrades and updates. Customers will also have full access to Proxim's vast knowledgebase of technical bulletins, white papers and troubleshooting documents.•Priority Queuing Phone Support: This service provides customers with a one hour response time for technical phone support. There is no waiting in line for those urgent calls for technical support. Packaged Services•24 x 7 Enhanced ServPak– 24 x7 Technical Support– Software Maintenance– Advanced Hardware Replacement– Extends Warranty*– Knowledge Base Access
Technical Services and SupportORiNOCO® 802.11n Access Points - Hardware Installation Guide 34– Priority Queuing * if units are out of standard warranty•8 x 5 Enhanced ServPak– 8 x 5 Technical Support– Software Maintenance– Advanced Hardware Replacement– Extends Warranty*– Knowledge Base Access– Priority Queuing * if units are out of standard warrantyServPak Standalone Services•Extended Warranty ServPak•Advance Hardware Replacement ServPakProxim Warranty vs. ServPak Service- Not a feature service optionTo purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for questions on any of the available ServPak support options, please visit our website at http://www.proxim.com/support/servpak, call Proxim Support (For telephone numbers, see Telephone Support) or send an email to servpak@proxim.com.Technical Support PolicyTechnical Support for Current Products during Warranty PeriodAll Customers are entitled to free technical support for the Proxim products they purchase from Proxim’s authorized resellersor distributors. Technical Support is defined as communication via the Proxim Support website (http://support.proxim.com)and/or via telephone. This technical support will be provided for free for the entire time the product is covered by a Proximwarranty. The term of Proxim’s warranty is determined according to the agreement under which the product was sold andgenerally varies from 3 months to 2 years depending on the product. If a Customer disagrees with Proxim’s determination ofwarranty duration, a request for review supported by a copy of all product purchase documentation may be submitted.Service Features ServPak WarrantyExpert Technical Support Technical Support, Configurations, TroubleshootingDuration of Product Warranty. 8X5 Normal Business HrsPriority Queuing Available -Knowledge Base Access Available AvailableSoftware Upgrades Available -Advance Replacement Service 8x5xNBD -
Technical Services and SupportORiNOCO® 802.11n Access Points - Hardware Installation Guide 35Technical Support for Current Products after Warranty PeriodAfter the warranty period, technical support on products then being sold by Proxim will be based upon one of the followingthree options Customers can choose:•Customers can choose to purchase one of Proxim’s ServPak extended warranty and enhanced support packages for the product•Customers can choose to purchase one-time per-incident technical support for the product for a fee •Customers can choose to call the reseller or distributor who sold them the product for technical supportTech Support on Discontinued ProductsTechnical Support on some products that Proxim has declared as EOL (End of Life) or otherwise is no longer selling is availablebased upon one of the following three options Customers can choose:•For some discontinued products, Customers can choose to purchase one of Proxim’s EOL ServPak support packages for the product– No EOL ServPak support package will be available for any product discontinued more than 5 years ago– No EOL ServPak support package is available for certain discontinued products•Customers can choose to purchase one-time per-incident technical support for the product on a per hour basis at a rate of $125 an hour (4 hours minimum payable in advance by major credit card). This fee is payable in addition to any RMA fee that may be charged to subsequently repair the product.•Customers can choose to call the reseller or distributor who sold them the product for technical supportAll Proxim technical support for discontinued products, whether through an EOL ServPak package or otherwise, is providedon a “best effort” basis and is subject to the continued availability of necessary components, equipment, and other technicalresources.Note that Proxim is unable to support or warrant any equipment that has been modified, whether this modification isphysical, or if third-party software codes have been loaded onto the product.

Navigation menu