Ultratec CAPTEL2400 CapTel 2400i User Manual 1

Ultratec Inc CapTel 2400i 1

User Manual 1

CapTel® 2400iUser ManUal305-019350 9/13
Physical DimensionsSize: 12.56" wide × 9.54" tall × 3.64" deep (Dimensions with the stand folded against the phone.)Weight: 3 lbs. 2.3 oz.PowerAC Adapter: 6 VDC, 2 A (barrel is negative) Adapter is UL listed.Dial PadLarge keys: 0.67" × 0.56"Display10.1" Backlit, graphical LCD color display1024 × 600 pixelsResistive touch panelFunction ButtonsVolume Tone Redial Flash Mute Customer Service speed dial Home CaptionsControlsConversation: Amplication when Captions on: 0–40dB gain when Captions o: 0–18dB gain Tone : low, medium, highRingerRinger Volume: o, low, medium, high (0–90dB at 1 meter)Ringer Tone: low, medium, highIndicator LightsMuteVolume Levels (1 through 12)Captions on/oHandsetType: HAC (Hearing Aid Compatible)DialingPhone Book (100 entries)Favorites (10 entries)Speed Dial (4 entries)Redial (Last number dialed)Captions3 Caption font sizes • Small 0.22" • Medium 0.26" • Large 0.36"Adjustable colors for background, font, and correctionsConnectionsTelephone line: requires RJ11 connection (can be standard analog line, VOIP, DSL with lter, FIOS. Does not support digital PBX system unless analog port available).3.5 mm Neckloop/Headset2.5 mm Headset with microphoneEthernet or WiFi wireless networkAC PowerApprovalsACTA Product-Labeling Number: US:D8KTE00BCAP2400FCC ID: D8K-CAPTEL2400FCC approved: Part 15BFCC Wireless info: PendingREN = 0.0BConversation Memory360,000 characters (minimum of 10 hours of conversation)Caller ID HistoryInfo saved for last 100 callsAnswering Machine100 recordable messages (5 minute maximum per message)Recordable greetingSelectable number of rings before answerCapTel 2400i SpecicationsCapTel Acceptable Use PolicyThe CapTel phone is intended for use by people with hearing loss. People who do not need captioning support should only use CapTel with the CAPTIONS feature turned o.
Customer Service: 888-269-7477 CONGRATULATIONS 1Congratulations on Choosing CapTel!Welcome to the Captioned Telephone – CapTel! With CapTel, you can see captions of everything people say over the phone, letting you enjoy calls with condence.Your CapTel phone is designed to be easy to use. It works just like any other phone, you can dial on the number keypad and listen on the handset. Or, you can use the easy touch screen display to make and answer calls. Whatever works best for you.If you ever have any questions, please refer to this guide to learn: • How to start using your CapTel 2400i • How your CapTel 2400i works • How to get help when you have questionsWe want the CapTel phone to be enjoyable and convenient for you. As you use your new phone, we welcome your questions and comments. If we can help, please call.Thanks again for choosing the CapTel captioned telephone.Sincerely,CapTel Customer Service 1-888-269-7477 www.CapTel.com
2 TABLE OF CONTENTS Customer Service: 888-269-7477Overview – How CapTel Works ...........................................4Section 1: Getting Started ...................................................5What is in the box ...................................................................................... 5Overview of CapTel 2400i phone ......................................................... 6Using a headset or neckloop (optional) ..........................................11Setting up your CapTel 2400i ..............................................................12Getting help ...............................................................................................22Section 2: Making and Answering Calls ..................... 23Dialing a phone number directly ....................................................... 24Answering an incoming call ................................................................26Turning captions on/o during a call ............................................... 27Adjusting the volume ............................................................................27Adjusting the Tone Control ..................................................................28Customizing the Tone setting .............................................................29Knowing what sounds are on the line .............................................30Section 3: Viewing Captions ............................................ 31Turning captions on/o during a call ............................................... 32Viewing corrections ................................................................................33Reviewing captions during a call .......................................................34Reviewing captions after hanging up .............................................. 35Saving conversation captions .............................................................36Erasing captions .......................................................................................37Changing the captions font size ........................................................38Changing the color of the captions ..................................................39Setting how captions scroll across the Display Screen ..................41Adjusting the brightness of the Display Screen ...........................42Section 4: Call History ......................................................... 44Reviewing previous calls ....................................................................... 45Reviewing captions from a previous call ........................................46Dialing from Call History .......................................................................47Erasing previous calls .............................................................................48TABLE OF CONTENTS
Customer Service: 888-269-7477 TABLE OF CONTENTS 3Section 5: Answering Machine ....................................... 49About the Answering Machine ...........................................................50Turning Answering Machine on/o .................................................. 50Playing your Answering Machine messages .................................51Erasing Answering Machine messages ............................................52Deleting all messages ............................................................................53Recording a personal greeting ...........................................................54Captioning messages from an external answering machine ........56Setting the ring count ............................................................................ 57Playing incoming messages aloud/silent .......................................58Section 6: Contacts ............................................................... 59Adding a new contact ............................................................................60Dialing a phone number in your Contact List ...............................61Editing an existing contact ..................................................................62Removing a contact ................................................................................ 63Adding a photo to a contact................................................................64Adding a contact to Speed Dial ..........................................................65Section 7: Favorites .............................................................. 66About Favorites ........................................................................................67Adding a contact to Favorites .............................................................67Dialing Favorites .......................................................................................68Removing a contact from Favorites ..................................................68Section 8: Settings ................................................................ 69Setting the Display Brightness ............................................................70Screen timeout .........................................................................................70Night mode ................................................................................................70Network settings ......................................................................................70Saving captions after hanging up .....................................................71Ring asher ................................................................................................71Saving conversation volume ...............................................................71Keypad lights .............................................................................................72Language .................................................................................................... 72Setting the ringer volume ....................................................................72Adjusting the ringer pitch ....................................................................72Tone control ...............................................................................................73Time & date ................................................................................................ 73About your CapTel phone .....................................................................73Index ........................................................................................... 74
4 OVERVIEW Customer Service: 888-269-7477Your new CapTel 2400i works like any other phone – just pick up the handset and dial the person you want to call on the dialing keypad. Every time you make a call, the phone can also connect over the Internet to a free Captioning Service. An Operator at the Captioning Service uses speech-recognition technology to create captions of everything your caller says. The captions appear on your CapTel 2400i display screen for you to read. You can enjoy conversations over the phone, with the added help of written captions.The CapTel 2400i phone does not generate captions of the phone call on its own. The phone works with the Captioning Service (over the Internet connection) to display captions during your calls.NOTECaptioning ServiceCaptions show you everything the caller says!YouCaller(captions)(voice)TelephoneConnectionInternet ConnectionCaptions are provided by a free Captioning Service that connects (over the Internet) to your telephone call.hid dad this is Juliehow are you feeling?we are good we’restill planning to bringOverview How CapTel Works seCTiOn 1
Customer Service: 888-269-7477 GETTING STARTED 5This section explains how to start using your new CapTel 2400i phone.What is in the Box?Your CapTel 2400i includes the following parts: • CapTel 2400i Phone • Telephone Cord • Power Adapter – to plug into a wall outlet Important! Use only the power adapter that came in the box with your CapTel 2400i • Ethernet Cable – to connect to Internet service (not necessary for WiFi installations) • CapTel Setup Guide and CapTel How-to Guide • Warranty Card seCTiOn 1Getting StartedTOPICSN What is in the BoxN Overview of CapTel 2400iN Using a Headset or Neckloop (Optional)N Setting up Your CapTel 2400i
6 GETTING STARTED Customer Service: 888-269-7477Overview of CapTel 2400i PhonePlease see the descriptions that correspond with the matching numbers on the next few pages to help explain what each feature is.14151613 510 111213697842
Customer Service: 888-269-7477 GETTING STARTED 71 Touch Screen Display Shows captions, Caller ID, Answering Machine messages, Contacts, and more. You can touch an item on the Display Screen to select it.2 Time & Date3 Contacts Allows you to store and quickly dial people you call often. Saves up to 100 contacts.4 Favorites Saves the phone number of people you call most often for quick and easy dialing.5 Call History Shows your most recent incoming and outgoing calls, plus lets you read captions from previous phone calls.6 Answering Machine Turns the Answering Machine on/o and lets you check messages – with captions.7 SettingsLets you control and adjust the features of your phone.15Monday
8 GETTING STARTED Customer Service: 888-269-7477 8 Volume Bar Lets you adjust the volume to a comfortable level, up to a 40dB gain from min/max. To increase the volume, press on the VOL button. Press on the VOL button to decrease the volume. The indicator lights next to the volume bar indicate the volume setting.The maximum volume setting on captioned calls is extremely loud. People who do not need amplication should not use the phone at the highest volume level. The volume returns to a mid-range setting every time you hang up the handset. To save your volume setting so that it will be used during every captioned call, see “Saving Conversation Volume” on page 71. 9 TONE Button Adjusts the frequency levels of incoming sounds, to make it easier to hear high-pitched or low-pitched voices. 10 Dialing Keypad Use to dial telephone numbers – just like with any other phone. 11 REDIAL Button Lets you dial up to 10 most-recently called numbers. 12 FLASH Button Some telephone services like Call Waiting require a “hook ash”. The hook ash is a very brief interruption of the connection, like hanging up the phone for one second. There is a brief click or silence on the line.VOLTONEOPERWARNING
Customer Service: 888-269-7477 GETTING STARTED 9 13 MUTE Button Silences the sound from your end of the conversation. When the MUTE button is pressed (blue light around the button is ON), the person on the other end of your call will not be able to hear you. You will still be able to hear the caller and get captions of everything they say. To turn the Mute feature o, press the MUTE button again (light around the button is OFF). 14 CUST SERV Button Pressing the CUST SERV button will automatically dial the CapTel help line. Our helpful Customer Service team is happy to help you set up and use your CapTel 2400i phone – we’re only a button push away. Help is available 24 hours a day, 7 days a week (closed on major holidays). Help materials are also available online at www.CapTel.com 15 HOME Button Press the HOME button at any time to return to the main menu screen. The HOME button is your easy way to go back to the beginning and start again.If you are ever “lost” in the menu system, press the HOME button to return to the main screen. 16 CAPTIONS Button Turn the CAPTIONS button on (blue light around button is ON) at any time during your call to see word-for-word captions of everything your caller says. The CAPTIONS button will go o when you hang up the handset.You must press the CAPTIONS button for each and every call you want to see captions on.CAPTIONSHOMENOTENOTENOTE
10 GETTING STARTED Customer Service: 888-269-7477Back view of CapTel 2400i1 Line 1 – Telephone JackPlug the telephone cord (provided) in here (RJ11 jack). Telephone cord can be for most types of telephone service, including: analog, VOIP, FIOS, digital cable service, or analog with DSL service. CapTel does NOT work with PBX system unless an analog port is available.2 Ethernet JackPlug the Ethernet cable (provided) here to connect to your Internet service. If you connect to the Internet using a WiFi network, you do not need to plug in the Ethernet cable.3 LINK/ACT – Status LightLets you know if your Ethernet cable is connected to the Internet and whether activity is on the line. NOTE: the LK/ACT indicator does not light up when connected via WiFi.4 Power JackPlug the AC power adapter here. Use only the AC power adapter that came with your CapTel phone. Any other adapter may damage the phone.1342
Customer Service: 888-269-7477 GETTING STARTED 11Using a Headset or Neckloop (Optional)Audio Jacks (2.5 mm/3.5 mm) You can use earphones, a headset, neckloop, or other type of listening device with the CapTel 2400i to maximize the audio quality or to enjoy your new phone hands-free. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack located on the right side of the CapTel 2400i (open the protective cover to reach the jacks). NeckloopHeadsetorFor best eectiveness, make sure that there are three rings around the prong on the headset/neckloop audio jack.NOTE
12 GETTING STARTED Customer Service: 888-269-7477Setting up Your CapTel 2400iFor complete instructions, please see the Setup Guide.Requirements1. High-speed Internet access using a DSL or Digital Cable modem. Your CapTel 2400i can connect to your Internet service either with an Ethernet cable or through a wireless (WiFi) network. Depending on your Internet setup, a router may also be required to allow you to connect more than one device to your Internet service. 2. Telephone Service. Can be analog line, DSL with lter, VOIP, FIOS, or Digital Cable phone service. CapTel does NOT work with digital Private Branch Exchange (PBX) systems found in some oce environments, residential facilities, and hotels – unless an analog port is available.3. Standard electrical power (AC adapter plugs into standard wall outlet).Step 1: Select a LocationSet up the CapTel 2400i in a place where: • A high-speed Internet (Ethernet) jack or your wireless router is located nearby. • A telephone jack is located nearby (can be analog line, DSL with lter, VOIP, FIOS, or Digital Cable phone service). • There is an electrical outlet nearby. • The surface it will be set on, or mounted to, is stable and secure. • The area is protected from excessive heat or humidity.The outlets for power, the phone line, and the Ethernet connection should all be located nearby, as each cord needs to plug into your CapTel 2400i. If your Internet access is located in a dierent room than where you plan to use the CapTel 2400i, a WiFi setup is recommended. Please see the Setup Guide or contact CapTel Customer Service for help setting everything up.NOTE
Customer Service: 888-269-7477 GETTING STARTED 13Step 2: Plug in the Power Adapter 1. Plug the power cord into the jack labeled “Power” on the back of the CapTel 2400i phone.2. Plug the power adapter into a wall outlet or power strip. The display screen and Volume indicator lights will light up to let you know the power is connected.After a moment, the Initial Setup screen will appear. Follow the instructions on the display screen.To choose an option, touch the icon on the screen and touch (next).Step 3: Select Language 1. Touch (English) or (Espanol) for the language you want.2. Touch (next) to continue.PowerOutletBack of CapTel 2400iLine 1Ethernet PowerLNK/ACTPower CordWARNING: Be sure to use only the power adapter that came with your CapTel 2400i. Using any other power adapter may damage your phone. TIPInitial Setup select languagelanguagetelephone linenetwork connectiontime and datesoftwareterms and conditions nexttouch ag icon to select languageenglish espanol
14 GETTING STARTED Customer Service: 888-269-7477Step 4: Telephone Line1. Plug your telephone line into the back of the CapTel phone.2. Plug the other end of the line into your telephone wall jack.Telephone service can be analog, VOIP, FIOS, digital cable phone service, or analog with DSL lter. CapTel does not work with digital PBX oce phone systems unless an analog port is available. Initial Setup no phone line detectedconnect phone lineorpress cancel to ignorelanguagetelephone linenetwork connectiontime and datesoftwareterms and conditionscancelNOTEPowerOutletBack of CapTel 2400iTelephoneWall OutletLine 1Ethernet PowerLNK/ACTPower CordTelephone Line
Customer Service: 888-269-7477 GETTING STARTED 15Step 5: Network ConnectionFor Wired Connections: 1. Plug the Ethernet cable that came with your phone into the jack on the back labeled “Ethernet”.2. Plug the other end of the Ethernet cable into the jack you use to access your Internet service. Depending on how your Internet service is set up, you could be plugging into an available Ethernet jack on any of the following: • On a digital cable modem • On a DSL modem • On a router in your home • In an Ethernet wall outletUse the examples on the following page to match your setting with the correct installation method:Initial Setup setup networkplug in ethernet cableor press button below for wilanguagetelephone linenetwork connectiontime and datesoftwareterms and conditionsUse WiFi Network
16 GETTING STARTED Customer Service: 888-269-7477Example 2: If there is not an available Ethernet jack in your DSL or cable modem, you will need a router or switch that lets you connect more than one device to the Internet. Contact your Internet Service Provider to learn what router or switch will work with your modem. The router should support DHCP. Connect the router to your DSL/cable modem. Then connect the CapTel 2400i to the router or switch using the Ethernet cable.If your Internet outlet is in a dierent room from where you plan to use CapTel, see the Setup Guide for instructions.PowerOutletTelephoneWall OutletRouterDSL or DigitalCable ModemPower CordTelephone LineEthernet CableBack of CapTel 2400iLine 1Ethernet PowerLNK/ACTPowerOutletTelephoneWall OutletDSL or DigitalCable ModemPower CordTelephone LineEthernet CableBack of CapTel 2400iLine 1Ethernet PowerLNK/ACTAll outlets located together (Wired Setup)Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 2400i.NOTE
Customer Service: 888-269-7477 GETTING STARTED 17For Wireless (WiFi) Connections:If you have a wireless (“WiFi”) network in your home or oce, your CapTel phone can connect to the Internet using the WiFi network. You do not need to plug in an Ethernet cable.To set up your CapTel for WiFi use, you will need to know the name of your wireless network as well as any passwords that are needed to access the network. The way you access your WiFi network with CapTel will be very similar to how you access the network from a computer or mobile device. If someone helped install the wireless network for you, it may be helpful to consult with that person as you set up your CapTel phone.1. Touch Use WiFi Network (Use WiFi Network) on the display screen. CapTel scans for wireless networks within range of your phone.2. The display lists any WiFi networks detected, in order of strongest signal strength to the weakest signal strength.CapTel may detect wireless networks in your location that you do not recognize – such as a wireless network from a neighbor or nearby oce. Be sure to select the name that matches your own network. NOTENOTEInitial Setup setup networkplug in ethernet cableor press button below for wilanguagetelephone linenetwork connectiontime and datesoftwareterms and conditionsUse WiFi Network
18 GETTING STARTED Customer Service: 888-269-74773. Touch the name of the network that you want to use. Then touch Connect (Connect).If you do not see the network you want to use: • Try moving your CapTel phone to an area closer to your wireless router. Then, touch Refresh (Refresh). CapTel will re-scan for available networks. • Touch Enter Manually (Enter Manually). CapTel will ask you to enter information about your wireless network, then it will try to connect.4. Enter WiFi Password: Using the keyboard on the CapTel display, enter the password for the WiFi network. Remember to use the shift key for capital letters when needed. To enter special characters, touch Numbers (Numbers).Joined Available Networks Signal Saved Security ChanNetwork Settings Back2WIRE269My Home NetworkSSID for Network 3Charlie’s Home NetworkNetwork for VegetariansWPAWPA-2WPAWPAWPA0911060111Connect Enter Manually View Saved RefreshEnter WiFi PasswordSSID Name: 2WIRE269Password:savecancelQW E RT Y UIOPNumbers SpaceAS D FG H JKLZXCVBNMTab<touch to enter password>TIP
Customer Service: 888-269-7477 GETTING STARTED 19When you are done, review your password carefully. If it does not exactly match the password for your network, CapTel will not be able to connect. Use the key to correct any errors.When you are satised the password is correct, touch save (save).Step 6: Time and DateTouch the Time Zone on the display screen that you live in. Touch (next) to continue.Your CapTel phone will ll in the date and time based on the time zone you indicated. If you need to adjust the time and date, touch the eld on the display screen that you want to change. Use (arrows) on the display screen to scroll to the correct number. Then touch the next eld that you want to change.When the date and time are set, touch (next) to continue.Initial Setup set time and datelanguagetelephone linenetwork connectiontime and datesoftwareterms and conditions next10 44 amtouch white box to adjust time and datehours minutes am/pmMay 2month day year2013Initial Setup select time zonelanguagetelephone linenetwork connectiontime and datesoftwareterms and conditions next
20 GETTING STARTED Customer Service: 888-269-7477Step 7: SoftwareYour new phone checks to make sure that you have the most current software available. If needed, CapTel will automatically download the most recent software version. Be patient, the download may take a moment. Watch the progress on the CapTel display screen to know the status.Do not interrupt the power supply during a software download. It may damage your CapTel phone.Once the software download is complete, your CapTel phone may re-boot as part of the update process. It will automatically run through the setup steps again, using the settings that you’ve already chosen. Once the update process is completed, you will be able to continue with setup.NOTEInitial Setup updating softwaredownloading new software100%languagetelephone linenetwork connectiontime and datesoftwareterms and conditionsconf iguring internal memory15 %installing new software** do not remove power **0 %
Customer Service: 888-269-7477 GETTING STARTED 21Step 8: Registration Terms and ConditionsThe CapTel 2400i is designed for people who have diculty hearing over the phone. The very rst time you set up CapTel, you will be asked to please review the Registration terms and conditions on the CapTel display screen, touch acceptcancel (Accept) to continue.Per FCC requirements, the Captions feature on your phone cannot be activated until you accept the Registration Terms & Conditions. If you need assistance, press the blue CUST SERV button for help. Details about the FCC requirements can be found at www.CapTel.com.Congratulations you are ready to go!!For complete set up instructions, please see the Setup Guide that came with your CapTel phone.Contacts Favorites Call History Ans Machine Settings11:35 amMonday, January 23 NOTENOTEWelcome to CapTel RegistrationPress the “Register Now” button to begin.Per FCC requirements, the Captions feature on your CapTel phone cannot beactivated until the phone is registered.Register Now Register Later
22 GETTING STARTED Customer Service: 888-269-7477seCTiOn 2Getting HelpIf you have any questions as you use your new CapTel 2400i, we’re here to help. Use any of these ways to contact us: Pick up the handset and press (CUST SERV) to automatically speed dial directly to our helpful Customer Service team. If you are in an oce setting, you may need to dial a number such as “9” rst to get an outside line rst and then press (CUST SERV). (Available 24 hours a day, 7 days a week. Customer Service is closed on major holidays.)Help materials are also available online at our website. Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week) FAX: (608) 204-6167 Mail: CapTel Customer Service 450 Science Drive Madison, WI 53711 Email: CapTel@CapTel.com Online: www.CapTel.com (Live Chat help available at our website)123456789*0#123456789*0#123456789*0#
Customer Service: 888-269-7477 MAKINg AND ANSWERINg CALLS 23This section explains how to place outgoing calls and how to answering incoming calls.seCTiOn 2Making and Answering CallsTOPICSN Dialing a Phone Number DirectlyN Answering an Incoming CallN Turning Captions On/O during a CallN Adjusting the VolumeN Adjusting the Tone ControlN Customizing the Tone SettingN Knowing What Sounds are on the Line

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