Ultratec CAPTEL2400 CapTel 2400i User Manual 2

Ultratec Inc CapTel 2400i 2

User Manual 2

24 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477Dialing a Phone Number DirectlyLike with any other phone, you can dial the phone number of the person you want to call.1. Before you dial, press CAPTIONS (CAPTIONS button) to turn captions on (blue light around CAPTIONS button is on).2. Lift the handset.3. Use the dialing keypad OPER to dial the phone number of the person you wish to call.4. As you dial, the display screen shows the status as your CapTel phone connects to the captioning service. Contacts Favorites Call HistoryDial NumberDial: 1-333-555-6852waiting for captions
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 25555-8539 Call Time: 00:02:56May 13 1:36 pmFont Sizehello this is Tina's ower shop how may I help you? okay and where would you like them delivered? great you said you wanted roses any particular color?5. Listen or watch the display screen to know when someone answers. Begin your conversation as you normally would. Captions will appear on the display screen as the other party speaks.When you are nished with your call, hang up the handset. Talk back and forth as you normally would, reading the captions as you go. You don’t have to wait for the captions to nish appearing on screen before you answer.To see captions, press the CAPTIONS button (blue light on around the button) at any time during the call.You can also place a call to someone listed in your Contacts, Favorites, Call History, or Speed Dial settings. You need to have entries saved in Contacts before you can use these features. See Contacts on page 59 for instructions.TIPNOTE TIP
26 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477Answering an Incoming Call1. When the phone rings, the display lights up to let you know there is an incoming call. (If you have Caller ID service, the caller’s name and phone number will appear.)2. Lift up the handset to answer the call.3. If you would like captions, press CAPTIONS (CAPTIONS button) to turn captions on (blue light around CAPTIONS button is on).When you are nished with your conversation, hang up the phone as you normally would.If you answer on an extension telephone and want to get captions, just pick up the CapTel handset, press any of the number keys and press the CAPTIONS button. Your CapTel phone will connect to the Captioning Service, and you will see captions on the display.send to answering machineIncoming Call13335552652Corner PharmacyignoreUnavailable Call Time: 00:00:16June 22 10:49 am (CapTel CA# C6430) (F) Hellothis is corner pharmacy callingyour prescription is ready to bepicked upFont SizeTIP
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 27Turning Captions On/O During a CallYou can turn captions on/o at any time during your call by pressing CAPTIONS (CAPTIONS button). When the blue light around the CAPTIONS button is lit, you will see captions of everything the other party says.To turn captions o, press CAPTIONS (CAPTIONS button) again. The blue light around the CAPTIONS button goes o.Adjusting the VolumeYou can increase the volume of the person’s voice coming through the handset, up to a 40dB gain from min/max when the CAPTIONS button is on. (If captions are turned o, the maximum volume is 18dB gain). Watch the lights next to the VOL bar to see what level the volume is set to. • To increase the volume, press on the VOL button. • To decrease the volume, press on the VOL button.The maximum volume setting on captioned calls is extremely loud. People who do not need amplication should not use the phone at its highest volume setting. The volume level automatically returns to a mid-range setting whenever the phone is hung up.To save your volume setting so that it will be used during every captioned call, see Saving Conversation Volume on page 71.NOTE
28 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477Adjusting the Sound – ToneYou can adjust the Tone of the handset sound to a frequency range that is easiest for you too hear. Use the tone setting to emphasize HIGH, MEDIUM, or LOW frequency sound ranges. You can even customize the sound frequency to match your own audiogram. The setting will remain in eect until you change it again.You can adjust the Tone setting anytime during, before, or after a call.To adjust the Tone setting:1. Press TONE (TONE button) on the CapTel keypad.2. The display shows what the current setting is: LOW, MED, HIGH, or CUSTOM.3. Press the Tone setting repeatedly to cycle through the dierent settings. To test how the Tone setting will sound, lift the handset and press on the display screen. You will hear a recording of rst a man’s and then a woman’s voice, letting you check if the setting makes it easier to hear. Experiment with the dierent Tone settings to nd the range that works best. You can also use a headset or neckloop to enhance the sound quality. Please see page 11 for instructions.acceptcancellift the handset andpress play button to test the tone settingTone ControlTouch low, med, or high to select desired tonelow medium highcustomThis tone setting will help youhear medium-pitched voicesTIPNOTE
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 29Customizing the Tone SettingCapTel 2400i lets you personalize the Tone setting to enhance the frequency ranges that you hear best. For example, you can adjust the tone settings to match your own personal audiogram. CapTel lets you listen to test each setting as you make changes, to nd the optimal customized hearing level.To customize the Tone setting:1. With the handset hung up, press TONE (TONE button).2. On the display screen, touch custom (Custom). 3. Touch and drag the blue circles on the frequency chart to adjust the various sound levels.As you make changes, test the sound quality by touching (play) while listening over the handset.If you have a personal audiogram, adjust the blue circles to match the shape of your audiogram to give you optimal sound levels for your personal hearing level.4. When you are nished, touch acceptcancel (Accept) to save your changes or acceptcancel (Cancel) to exit.acceptcancel250 Hz 500 Hz 1kHz 2kHz 4 kHz40dB35dB30dB25dB20dB15dB10dBlift the handset andpress play button to test the tone settingCustom ToneTouch and Dragthe blue dotsto match the shapeof your audiogramTIP
30 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477Knowing What Sounds are on the LineThe handset graphic on the display screen tells you what incoming and outgoing sounds are occurring during your call with two visual indicators: the Signal meter (yellow waves) and the Outgoing Volume meter (green waves).Signal Meter – Sounds on the LineShows when there is sound coming over the line, even if the sound is not loud enough for you to hear. The more sound waves coming out of the handset, the louder the sound.Outgoing Volume MeterHelps you to see how loudly you are speaking. The more lines going into the handset graphic, the louder your voice is. If the lines become red, you may want to lower the volume of your own voice during a call.These meters only appear during calls that have captions.Unavailable Call Time: 00:00:16June 22 10:49 am (CapTel CA# C6430) (F) Hellothis is corner pharmacy callingyour prescription is ready to bepicked upFont SizeseCTiOn 3NOTE
Customer Service: 888-269-7477 VIEWING CAPTIONS 31This section explains how to adjust and review conversation captions.TOPICSN Turning Captions On/O During a CallN Viewing CorrectionsN Reviewing Captions During a CallN Reviewing Captions After Hanging UpN Saving Conversation CaptionsN Erasing CaptionsN Changing the Captions Font SizeN Changing the Color of the CaptionsN Setting how Captions Scroll Across the Display ScreenN Adjusting the Brightness of the Display ScreenseCTiOn 3Viewing Captions
32 VIEWING CAPTIONS Customer Service: 888-269-7477Turning Captions On/O During a CallYou can turn captions on/o at any time during your call by pressing CAPTIONS (CAPTIONS button). When the blue light around the CAPTIONS button is lit, you will see captions of everything the other party says.To turn captions o, press CAPTIONS (CAPTIONS button) again. The blue light around the CAPTIONS button goes o.You can increase/decrease the size of the captions font by touching or at the bottom of the screen.You can pres the CAPTIONS button at any time during the call. If you forgot to press it at the start of your call, don’t worry. Captions will appear approximately 3–5 seconds after the CAPTIONS button is turned on.Unavailable Call Time: 00:00:16June 22 10:49 am (CapTel CA# C6430) (F) Hellothis is corner pharmacy callingyour prescription is ready to bepicked upFont SizeNOTETIP
Customer Service: 888-269-7477 VIEWING CAPTIONS 33Viewing CorrectionsOn occasion, word errors may appear in the captions due to the speech recognition system the Captioning Service uses. The Captioning Service will try to correct any word errors as they occur. The corrected word appears in a dierent color than the rest of the captions, to let you know a correction has been made.There may be a slight delay before the word error is corrected. If you are unclear about what was said, ask your caller to clarify.You can change the color of the captions and corrections in the Display Settings. Please see page 39 for instructions. 555-6295 Call Time: 00:00:37May 11 12:42 pm (CapTel CA# C7005) Ringing 1(F) Hi Debra sure she is not at herdesk Debra do you want hervoicemail sure colonFont Size555-6295 Call Time: 00:00:46May 11 12:42 pm (CapTel CA# C7005) Ringing 1(F) Hi Debra sure she is not at herdesk Debra do you want hervoicemail sure hold onFont SizeWord ErrorCorrectionNOTE
34 VIEWING CAPTIONS Customer Service: 888-269-7477Reviewing Captions During a CallThere are a couple of ways to review captions during a call:1. Touch and move the slide bar at the right up to scroll back through previous captions.2. Place your nger on the captions screen and swipe downward to review previous captions.When you are nished reviewing captions, touch (Back to Live Captions) to return to the current conversation. Anything the other party said during the time you were reviewing captions will appear, and the live captions will continue as usual.Your CapTel phone holds captions for up to 100 dierent conversations in memory (approximately 10 hours of conversations). If the conversation memory lls up entirely, older captions will be erased as new captions come in. Unavailable Call Time: 00:00:16June 22 10:49 amthis is corner pharmacy callingyour prescription is ready to bepicked up yes please bring yourinsurance card with you as wellas a valid ID we are open until8:00 pm we’d be happy to helpBack to Live CaptionsTouch and slide up to move backwards to review previous captionsNOTE
Customer Service: 888-269-7477 VIEWING CAPTIONS 35Reviewing Captions After Hanging UpTo review captions after your conversation is ended and the phone is hung up:1. On the display screen, touch (Call History).2. From the Call History listing on the left, touch the call that you wish to review. If needed, use the scroll bar or touch and to scroll through the list of calls.3. Once the call you want is highlighted, information about the call appears on the right. Touch (review captions) to review captions of the call. When reviewing captions: Touch and drag the scroll bar on the right to move backwards and forwards through captions. Touch and to see captions from a previous/later call.4. When you are done reviewing captions, press HOME (HOME button) to exit.The Call History listing lets you know whether a call was incoming or outgoing.Your CapTel phone comes with the Save Captions feature enabled, letting you view conversation captions after you’ve hung up the phone. You can turn this feature o so that CapTel will not save conversation captions after every call. Please see Saving Captions after Hang up on page 71 for instructions.callreview captionsadd tocontacts deleteCall History Mary Celltoday11:38 AMtoday11:32 AM2/15/134:23 PM2/15/132:56 PM2/14/136:42 PM1-321-555-98761-321-555-9876John S. Mary Cell555-23691-321-555-6712prevnext2/15/132:56 PM0:01:14TIPNOTE
36 VIEWING CAPTIONS Customer Service: 888-269-7477Saving Conversation CaptionsYou can set your CapTel phone to save captions after the call is ended. This allows you to go back and review what was said after you’ve hung up. You can review captions from up to 100 dierent conversations in memory. The default setting is Save Captions – ON.To change the Save Captions setting:1. On the display screen, touch (Settings).2. Touch (General Settings).3. Touch (Save Captions On).4. Touch ono (On) or ono (O) to select. Save Captions On saves conversation captions after the call is nished and the phone is hung up. Save Captions O erases the conversation captions after every call.5. Once you have made your selection, press HOME (HOME button) to exit.If power is ever interrupted to your CapTel phone, conversations stored in memory will be erased.Save Captions On Line by Line Scrolling Flasher SettingsSave Volume On Keypad Lights On EnglishGeneral Settings BackNOTE
Customer Service: 888-269-7477 VIEWING CAPTIONS 37Erasing CaptionsTo erase captions of a single conversation after the call has ended:1. On the display screen, touch (Call History).2. From the Call History listing, touch the call that you wish to erase. If needed, touch and or touch and drag the scrollbar to scroll through the list of calls.3. Once you have the call you want highlighted, information about the call appears on the right side of the display. Touch (Delete) to erase captions of the call.4. The display asks you to conrm that you want to delete the call. Touch acceptcancel (Accept) to erase or acceptcancel (Cancel) to exit.5. When you are done erasing captions, press HOME (HOME button) to exit.To erase captions from all of your calls:1. On the display screen, touch (Call History).2. Touch (Delete) to erase captions of all your conversations. 3. The display asks you to conrm that you want to delete all of your call history. Touch acceptcancel (Accept) to erase or acceptcancel (Cancel) to exit.4. When you are done erasing capitons, press HOME (HOME button) to exit.callreview captions deleteCall History Mary Celltoday11:38 AMtoday11:32 AM2/15/134:23 PM2/15/132:56 PM2/14/136:42 PM1-321-555-98761-321-555-9876John S. Mary Cell555-23691-321-555-6712previousnext2/15/132:56 PM0:01:14delete call history?(2/16/13 2:56 PM)press accept todelete this call acceptcancel

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