ARRIS 2W4011G Wireless 802.11g ADSL Residential Gateway User Manual 4011G Gateway Installation and User Guide

Pace Americas Wireless 802.11g ADSL Residential Gateway 4011G Gateway Installation and User Guide

Contents

Installation and User Guide

Gateway Installation and User Guide4011GVersion 9.1.1 Rev. 001
Notice to Users©2005–2009 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval. 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF. 2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement. Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may require prior arrangements with participating financial institutions. 2Wire, the 2Wire logo, HomePortal, and MediaPortal are registered trademarks of 2Wire, Inc. All other trademarks are trademarks of their respective owners. 122220095100-000764-000
iiiContentsCHAPTER 1 Presenting the 4011G Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1CHAPTER 2 Installing Your Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Determining a Wireless Access Point Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Avoiding Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Avoiding Obstructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Installing the DSL Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Connecting the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Connecting the Phone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Connecting Your Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Connecting via Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Connecting via Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Configuring Wireless Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Starting Your Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9CHAPTER 3 Starting the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Navigating the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Setting up Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Changing the Current Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Configuring Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Overriding Automatic Date and Time Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .22CHAPTER 4 Configuring the Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Setting up your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26Securing your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28Using the Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28Using the MAC Address Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Customize Private Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31CHAPTER 5 Configuring Firewall Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Hosting Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Removing Hosted Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Defining New Application Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Deleting Application Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41CHAPTER 6 Configuring LAN Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Adding New Static Routes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46Configuring DHCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Allocating an Address Pool for All Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52Disabling Ethernet Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
ivContentsCHAPTER 7 Configuring the Broadband Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Configuring DSL and ATM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62Configuring the Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64Configuring PPP Authentication and Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65Modifying Broadband IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67Specifying DNS Information Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70Overriding the System MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73Changing to the Bridging Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74CHAPTER 8 Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Diagnosing Connection Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78Recovering the Gateway Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79Performing Broadband Link Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79Viewing the Gateway Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81Viewing the Broadband Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82Viewing the LAN Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85Resetting the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
1CHAPTER 1Presenting the 4011G GatewayThe 2Wire HomePortal® 4011G Gateway is the first point of contact between you, your service provider, and your digital home. This all-in-one intelligent manageable device includes modem, router, wireless access point, firewall and more. The 2Wire 4011G Gateway supports ADSL, ADSL2, and ADSL2+ technology. It is available with a single Ethernet LAN port or an optional four Ethernet LAN ports and an 802.11b/g wireless interface. The 2Wire 4011G Gateway includes an array of the most common home networking technologies accommodating a variety of environments. Setting up the 4011G Gateway is simple; it requires no complicated installation. Within minutes of unpacking the shipping box and connecting several color-coded cables, you can immediately access the Internet.
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3CHAPTER 2Installing Your GatewayBefore installing your gateway, review the package content and ensure that you have items available as shown below. Note The gateway and the stand are packaged separately in the container. You should place the gateway on the stand. Installing your gateway consists of the following tasks:•Determining a Wireless Access Point Location on page 4•Installing the DSL Filter on page 4•Connecting the Power Adapter on page 6•Connecting the Phone Line on page 7•Connecting Your Computer to the Gateway on page 7•Configuring Wireless Adapters on page 8•Starting Your Gateway on page 9
CHAPTER 2: Installing Your Gateway4Determining a Wireless Access Point LocationDetermining a Wireless Access Point LocationWireless signals are affected by many items in common households. Reliability and performance are the major considerations when planning your wireless network location. Avoiding InterferenceWireless signals are subject to interference from other electronic devices including (but not limited to) microwave ovens, cordless telephones, and garage door openers. Proper installation will minimize interference. Place your gateway at least 5 feet (1.52 meters) from cordless phones, microwaves, or other electronic devices to avoid potential interference, and more than 6 inches (15.24 centimeters) away from television to avoid audio hissing or static. Note Whenever possible, use the stand provided with the gateway and install it in the vertical position. If that is not possible, be sure that it is installed in a manner that nothing can be stacked on the top of it. Avoiding ObstructionsThe wireless signal degrades with distance and obstructions (such as ceilings, walls, and furniture). Consider the layout of your home or business when deciding where to place your gateway.• Consider where you will use your wireless devices when placing your gateway. In a single-story building, place the gateway as high and as close to each wireless computer as possible. To minimize interference, do not place the gateway behind large objects or other obstructions.• Place the gateway in an open area where wireless range will not be directly affected by surroundings. Wireless signal strength will be much stronger in an open area as opposed to an area with obstructions.• Keep the gateway away from any large metal objects. Because metal objects can reflect or obstruct signals, wireless signal quality and speed may be adversely impacted.Installing the DSL FilterRegular telephone and Digital Subscriber Line (DSL) signals are carried over the same line. Converting your regular telephone line to DSL can cause high-pitched tones and static when using the phone. Installing a filter on every telephone or telephone device sharing the same telephone number as your DSL separates these signals and eliminates the noise.Note Do not install DSL filters if your telephone line is only carrying a DSL signal.
Installing the DSL Filter 5CHAPTER 2: Installing Your GatewayYou need one DSL Phoneline filter for each telephone device (desktop phone, analog modem, FAX, or answering machine). If you have several telephone devices connected to each other and are using a single telephone wall jack, install only one filter, connecting it between the wall jack and the first device in the series. Note Do not connect a 2Wire DSL Phoneline filter to an ADSL modem or to a home phoneline network adapter. The filter blocks access to the phone line for these devices. For an Individual DeviceTo install the DSL Phoneline filter, simply connect the cable from your telephone device to the 2Wire DSL Phoneline filter, then connect the cable from the filter to your telephone wall outlet. For Wall-Mounted TelephonesTo install the filter between the original wall plate and your wall-mounted phone:1. Lift the telephone from the wall pegs, and disconnect the phone cord from the wall jack.2. Connect the phone cord from the back of the 2Wire DSL filter into the wall jack, and mount the filter on the wall plate pegs.3. Connect the phone cord to the phone jack located on the front of the mounted 2Wire DSL filter.Note If you have a DSL modem, you can connect it to the phone jack located at the bottom of the filter.
CHAPTER 2: Installing Your Gateway6Connecting the Power Adapter4. Attach the telephone to the mounting pegs on the 2Wire DSL filter and your installation is complete. Connecting the Power Adapter 1. Connect one end of the power adapter to the POWER port of your gateway. 2. Connect the other end of power adapter to an electrical outlet. Note You can use an AC extension cord provided it is compliant to local regulatory requirements.
Connecting the Phone Line 7CHAPTER 2: Installing Your GatewayConnecting the Phone Line1. Connect one end of the telephone line (gray) to the PHONE LINE port of your gateway. 2. Connect the other end of the telephone line to the DSL Phoneline filter if one is used, or to the telephone wall outlet. Connecting Your Computer to the GatewayThere are two ways to connect your computer to the gateway: via Ethernet or Wireless. With either connection, the first computer you connect to the network is used to configure the gateway for proper operation. Connecting via Ethernet PortsYou can directly connect up to four computers to the gateway using the Ethernet connection. Connect one end of the Ethernet cable (yellow) to any available ETHERNET port (yellow) on the gateway and the other end to the computer's Ethernet port. You are now ready to start your gateway. Note A 6-foot Ethernet cable is provided with your gateway. Use a CAT5 RJ-45 cable if you need additional or longer Ethernet cable.
CHAPTER 2: Installing Your Gateway8Configuring Wireless AdaptersConnecting via Wireless Your gateway has an integrated Wi-Fi access point (AP) that enables you to connect your wireless-enabled computers to your home network. By default, the gateway is shipped with WEP enabled and a preconfigured network name. Refer to the Configuring the Wireless Network section to configure your wireless network. Most laptop computers are equipped with an internal 802.11b/g card. If your computer is not equipped with an internal card, you can install an external wireless adapter for wireless networking. The 2Wire wireless adapter provides a 2Wire Setup Wizard that automatically configures it to communicate with the gateway during setup. If you are using a non-2Wire wireless adapter, you must manually configure it to communicate with the gateway. Refer to the Configuring Wireless Adapters section to install a wireless network adapter. Configuring Wireless AdaptersYou must manually configure the Wireless adapter to communicate with the gateway. This section provides instructions to configure your adapter with WPA. 1. Install and configure your wireless adapter according to the manufacturer’s instructions.2. Use the network adapter configuration software or Windows network connection wizard to set the network name (SSID) and encryption key (WPA). 3. Enter 2WIRE (in capital letters) as the network name, followed by the last three digits of the gateway serial number (for example, 2WIRE110), located on the bottom of your gateway. 4. Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of your gateway, (for example, 1234567890). Note For Mac OS X users, you may need to enter the “$” character at the beginning of the encryption key (for example, $1234567890).
Starting Your Gateway 9CHAPTER 2: Installing Your GatewayStarting Your GatewayWhen cables are connected, your gateway is ready to be turned on. The POWER switch is located on the back of the gateway. The following illustration shows the POWER switch location and the table lists and describes the indicators when the gateway is operating under different states. Gateway Indicators DescriptionIndicators DescriptionPOWER The POWER indicator is off for a brief period of time, and then changes to solid green within few seconds of power application. • Constant green indicates that power is on.• Red indicates that the gateway is faulty. ETHERNET 1 – 4 • Solid green indicates that a device (such as a computer) is connected to an ETHERNET port. • Flickering green indicates that inbound activity from devices is associated with the Ethernet port. The flickering of the light is synchronized to the actual data traffic. WIRELESS • Solid green indicates that there is Wireless client associated to a specific Access Point. • Flickering green indicates that there is inbound/outbound activity. The flickering of the light is synchronized to the actual data traffic. BROADBAND This indicator shows the gateway DSL status.• Constant green indicates successful broadband connection and no interruption in Internet access. • Flashing green indicates that the gateway is attempting to establish a broadband connection.• Red indicates that there is no DSL signal. SERVICE • Constant green indicates that the gateway has obtained a WAN IP address from your service provider through the DHCP or PPP connection and the broadband connection is up.• Flashing green at a faster pace indicates that the gateway is attempting to obtain an IP address. • Flashing green at a slower pace indicates that the service provider’s network is not responding, a misconfiguration, or an authentication failure.
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11CHAPTER 3Starting the User InterfaceVerify that your computers have one of the following browsers installed: • Microsoft Internet Explorer 5.5 or higher• Mozilla Firefox 2.0 or higher• Safari 2.0Navigating the User InterfaceThe Home page appears when you enter one of the following URLs into a compatible browser on a computer connected to the gateway. • http://gateway.2Wire.net • http://home• http://192.168.1.254 This page contains four panes. The following section describes each pane that is indicated by the numbered red arrow.
CHAPTER 3: Starting the User Interface12 Navigating the User Interface1. The tab pane of the user interface contains the following three tabs that are arranged horizontally. Clicking any of these tabs displays a page that enables you to access associated information. •The Home tab provides the most relevant information about your broadband service at a glance. It also provides links to access more detailed information. •The Settings tab provides the most comprehensive system information. Clicking this tab opens a page that provides sub-tabs to access other pages to configure your gateway and view system status. •The Site Map tab provides a textual view of the user interface. Clicking any links on this page takes you directly to the page of interest. 2. The Summary pane displays the status of each service. Except the fourth icon, gateway, you can click other icons to directly access more information. •The Broadband icon displays the Internet upload and download rates in kbps.•The Wireless icon displays the wireless network name.•The Firewall icon displays the current Firewall status- enabled or disabled.
Navigating the User Interface 13CHAPTER 3: Starting the User Interface•The 4011G Gateway icon displays the gateway device serial number.3. The Home Network Devices pane displays all devices that are connected to the gateway. You can click the links to view the detailed information of the connected devices. 4. The Top Networking Features pane provides shortcuts to directly access the most commonly used pages.
CHAPTER 3: Starting the User Interface14 Setting up Your PasswordSetting up Your PasswordA system password protects your gateway settings from being modified or changed by someone who has not been given permission to do so. When a password is set up, you will be required to enter a system password whenever you attempt to access a configuration page (for example, when you try to change the broadband connection settings). To set up a password:1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.
Setting up Your Password 15CHAPTER 3: Starting the User Interface2. Click Settings then click Password; the Administration Password page opens. — Or — Click System Password from the Top Networking Features pane; the Administration Password page opens.
CHAPTER 3: Starting the User Interface16 Setting up Your Password3. Select the Enable Password Protection check box. Note Make sure to select this check box or your password will not save.4. Select the password option:• When Use Default System password is selected, no further action is required, go to 7. • When Create or Edit a Custom Password is selected, continue with the next step.Note The default system password is printed on the bottom of the gateway.5. Enter a new password having minimum 6 alphanumeric characters in the Enter New Password field. Note The password is case-sensitive and prompts an error message if you enter less than 6 alphanumeric characters.6. Re-enter the new password in Confirm New Password field. Note Although optional, it is strongly recommended that you enter a password hint to remind you if you forget your password.7. Click Save; a message appears informing you of the status.
Changing the Current Password 17CHAPTER 3: Starting the User InterfaceChanging the Current PasswordTo change the current password:1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.
CHAPTER 3: Starting the User Interface18 Changing the Current Password2. Click Settings then click Password; the Administration Password page opens. — Or — Click System Password from the Top Networking Features pane; the Administration Password page opens. 3. Verify that the Enable Password Protection check box is selected. 4. Enter the current password in the Enter Current Password field. 5. Select the password option:• When Use Default System password is selected, no further action is required, go to 8. • When Create or Edit a Custom Password is selected, continue with the next step.
Changing the Current Password 19CHAPTER 3: Starting the User InterfaceNote The default system password is printed on the bottom of the gateway.6. Enter a new password between 5 and 31 alphanumeric characters in the Enter New Password field. Note The password is case-sensitive.7. Re-enter the new password in Confirm New Password field. Note Although optional, it is strongly recommended that you enter a password hint to remind you if you forget your password.8. Click Save; a message appears informing you of the status.
CHAPTER 3: Starting the User Interface20 Configuring Date and TimeConfiguring Date and TimeThe 2Wire gateway sets the time automatically using time servers on the Internet. It retrieves date and time information in Greenwich Mean Time (GMT). Your local time is set using the Time Zone setting you configured when you set up your system. To change your time zone settings:1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.
Configuring Date and Time 21CHAPTER 3: Starting the User Interface2. Click Settings; the Settings page opens displaying the system information. 3. Click Date & Time; a page similar to the following opens. 4. Select the appropriate time zone from the Time Zone drop-down list. 5. Click Save.
CHAPTER 3: Starting the User Interface22 Overriding Automatic Date and Time ConfigurationOverriding Automatic Date and Time ConfigurationTypically, the 2Wire Gateway sets the date and time automatically using time servers on the Internet. You can override these settings and manually set them.To manually change the date and time settings:1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens. 2. Click Settings; the Settings page opens displaying the system information.
Overriding Automatic Date and Time Configuration 23CHAPTER 3: Starting the User Interface3. Click Date & Time; a page similar to the following opens.4. Select Manual Configuration to override the automatic time configuration.5. Enter the desired time and date information in the Set Time and Set Date fields. 6. Select Daylight Savings Time to enable the automatic daylight saving time adjustment, if applicable. 7. Click Save.
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25CHAPTER 4Configuring the Wireless NetworkWhen the gateway is properly installed, the wireless network is functional. Your gateway is preconfigured with settings that optimize Wi-Fi performance. It is recommended that you leave the default settings in place.If you are knowledgeable with the wireless technology and want to modify these settings, this section provides instructions to perform the following advanced configurations: •Setting up your Wireless Network on page 26•Securing your Wireless Network on page 28•Customize Private Wireless Settings on page 31
CHAPTER 4: Configuring the Wireless Network26 Setting up your Wireless NetworkSetting up your Wireless Network If you are in a densely populated area, or if you regularly connect to more than one wireless network (such as one at work and one at home), it is good practice to give your wireless network a unique name, which makes it easy to identify when you select the wireless network to which to connect. The default wireless network name is 2WIREXXX, where XXX represents the last three digits of the serial number on the gateway (for example, 2WIRE954). 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.
Setting up your Wireless Network 27CHAPTER 4: Configuring the Wireless Network2. Click ; the Wireless Interface page opens.3. Enter a name assigned to your wireless network in the Network Name (SSID) field.This name appears next to on the Home page.4. Enable or disable the broadcast of the SSID over the wireless network by selecting or deselecting the check box. •Enabled is the default setting, which means that your SSID is visible to anyone who is scanning for a network to which to connect.• Disabled secures your wireless network by not announcing its presence. Deselect the Enable check box to disable it. Note If you add a PC or device later, the wireless client will be unable to scan and connect to your wireless network when the SSID broadcast is disabled. You will need to manually add a wireless profile in the client device to connect to the wireless network instead of selecting the SSID name from a typical scan list.5. Select the channel mode (radio frequency band) that the access point (AP) uses for your wireless network. Note It is best to select Auto because a channel is automatically selected to minimize interference. 6. Select a channel value from its drop-down list if you selected a channel mode other than Auto in 5. 7. Click Save.
CHAPTER 4: Configuring the Wireless Network28 Securing your Wireless NetworkSecuring your Wireless Network In addition to using the encryption key to secure your wireless network, you can also use the MAC address filtering feature to enhance the overall security solution provided by WPA/WEP. Using the Encryption KeyIt is good practice to customize an encryption key for wireless communication. When it is defined, each wireless client needs to have that encryption key to connect to your wireless network. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Wireless Interface page opens.3. Scroll down to the Security pane. mWireless security is enabled by default. Do not disable the security authentication and security features; they protect your private data transmission over the wireless link. Doing so may compromise the security of your PCs or other devices and lead to theft of service or loss of bandwidth.
Securing your Wireless Network 29CHAPTER 4: Configuring the Wireless Network4. Select an authentication setting from the Security Mode drop-down list:Note Check the capabilities of the wireless clients that will be accessing this network and find the most secure protocol that is supported by all. •wep. The Wireless Encryption Protocol (WEP) is an older security protocol that allows any wireless clients within the radio range to access your network without an encryption key. This setting provides the least level of security. For security reasons, do not select this setting unless there is compatibility issue with an older wireless client. For added protection, set an encryption key on your AP and enter the same key into your other wireless clients.•wpaPsk. This default setting provides good security and works with most wireless clients but perhaps not on some older clients. This setting requires that an encryption key to be set on the AP and that the wireless client be configured to use Wi-Fi Protected Access – Pre-Shared Key (WPA-PSK) with the same encryption key. •wpa2Psk. This setting requires that wireless clients use only WPA2-PSK to access your networks. An encryption key must be configured on the AP and entered into the wireless client. WPA2-PSK is currently the most secure Wi-Fi encryption protocol but may not be available on many wireless clients. •wpaPskMixed. This setting allows a wireless client to use either WPA-PSK or WPA2-PSK to access your network. An encryption key must be configured on the AP and the same key must be entered on the wireless client. 5. Select the radio button next to Use default encryption key field and use the WEP Key for wireless authentication.6. Select the radio button next to the Set custom encryption key field to manually configure the encryption key. Enter your encryption key consisting a minimum of 8 characters. Note This pass phrase is applicable only for the WpaPsk and Wpa2Psk security modes.7. Click Save. Using the MAC Address FilteringThe MAC address is a factory-programmed address assigned to each hardware device. The MAC address filtering feature enables you to block or allow wireless connection to all devices or an individual device. It is most often used to allow only “known and trusted” devices to associate to the AP. By default, the MAC address filtering is disabled, meaning that all discovered devices are allowed. When enabled, the wireless connection is only available to the devices having their MAC addresses added to the allowed list. Note Security is not optimized if you use only MAC address filtering option. It should be used in combination with the wireless security protocols to enhance the overall security solution. To enable the MAC filter to block all devices: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Wireless Interface page opens.
CHAPTER 4: Configuring the Wireless Network30 Securing your Wireless Network3. Scroll down to the MAC Filtering pane.4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens. 5. Enter the MAC address you want to block in the Enter MAC address field. 6. Click Add to List. 7. Select the Enable check box to block all devices. 8. Select the Authentication Type: blacklist (default), whitelist.•blacklist is the default setting that blocks all devices.•whitelist is a setting that allows access to all devices.9. Click Save; a dialog box opens confirming that the configuration is changed.
Customize Private Wireless Settings 31CHAPTER 4: Configuring the Wireless NetworkCustomize Private Wireless SettingsThe Advanced Settings pane allows you to customize wireless settings. It is recommended that you leave the default settings in place; however, if you are experiencing connection or performance difficulties, altering these settings may improve performance. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Wireless Interface page opens.3. Scroll down to the Advanced Settings pane. 1. Select a power setting from its associated drop-down list. 2. Select a wireless mode from its associated drop-down list. 3. Enter a value in the range from 1 to 3 seconds in the DTIM Period field. (The default is 1.)This Delivery Traffic Indication Message (DTIM) value determines the interval at which the access point sends its broadcast traffic. 4. Select the maximum rate at which your wireless connection works: auto or 6, 9, 18, 24, 36, 48, and 54 Mbps.5. Click Save.
CHAPTER 4: Configuring the Wireless Network32 Customize Private Wireless SettingsThis page is intentionally left blank.
33CHAPTER 5Configuring Firewall SettingsThe gateway includes default firewall settings that block unwanted access from the Internet; it is recommended that you leave the default settings in place. If necessary, you can allow Internet traffic or users through the firewall to your LAN devices, applications, and servers. This section provides instructions to: •Hosting Applications on page 33•Removing Hosted Applications on page 35•Defining New Application Profiles on page 37•Deleting Application Profiles on page 41Hosting ApplicationsTo allow access from the Internet to applications running on computers inside your home network, you need to open firewall pinholes and associate the intended application(s) with a computer connected with your gateway. If you cannot find a listing for your application, you can define an application profile that includes the protocol and port information (refer to Defining New Application Profiles on page 37). To host applications:1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Firewall Status page opens.
CHAPTER 5: Configuring Firewall Settings34 Hosting Applications3. Select Applications and Pinholes; a page similar to the following opens.4. Select the computer that you want to host the application(s). Note If the computer you want to select is unlisted because it is powered off, you still can select it as long as it is on the same network and you know its IP address. Enter the intended IP address, then click Choose. 5. Filter the application list by selecting the category; your selection is displayed in the Application List panel.6. Select from the Application List panel the application(s) you want to host.
Removing Hosted Applications 35CHAPTER 5: Configuring Firewall SettingsNote To select multiple applications, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in a random order.7. Click Add; the application(s) you selected appears in the Hosted Applications panel. Removing Hosted Applications1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Firewall Status page opens, displaying the current hosted application settings.3. Select Applications and Pinholes; a page opens showing the current hosted applications.
CHAPTER 5: Configuring Firewall Settings36 Removing Hosted Applications4. Select the application(s) you want to remove from the Hosted Applications panel, click Remove.Note To select multiple applications, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in a random order.5. Click Save; a message appears informing you of the status. The application(s) you selected is removed from the Hosted Applications panel and returned to the Application List panel.
Defining New Application Profiles 37CHAPTER 5: Configuring Firewall SettingsDefining New Application ProfilesAn application profile includes protocol and port information that allow your system’s firewall to pass through application-specific data. You can define an application profile that is not included in the Application List. This feature is typically used if the application for which you would like to pass through data to a given computer is new or has been recently updated to a new version.To define a new application profile:1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Firewall Status page opens.
CHAPTER 5: Configuring Firewall Settings38 Defining New Application Profiles3. Select Applications and Pinholes; a page similar to the following opens.
Defining New Application Profiles 39CHAPTER 5: Configuring Firewall Settings4. Click Add a new user-defined application; the Firewall Application Profile Definition page opens.5. Enter the application profile name in the Application Profile Name field. Note For easy identification, use the name of the application (for example, Redwing Game Server).6. Create a definition for your application that is to be allowed through the firewall. • In the Protocol field, select the TCP or UDP radio button. If the application you are adding requires both, you need to create a separate definition for each.• In the Port (or Range) field, enter the port or port range the application uses. For example, some applications require only one port to be opened (such as TCP port 500); others require that all TCP ports from 600 to 1000 be opened. Note If only one port is required, enter the port number in the From field. • In the Map to Host Port field, enter a value that maps the port range you established in the Port field to the local computer. For example, if you set the value to 4000 and the port range being opened is 100 to 108, the forwarded data to the first value in the
CHAPTER 5: Configuring Firewall Settings40 Defining New Application Profilesrange will be sent to 4000. Subsequent ports will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so forth.• From the Application Type drop-down list, select the application type. If you do not know the application type, select nothing. Note You can find the above information in the documentation provided by the company that produces the application.7. Click Add To List; a Configuration Successful message appears on the following page indicating that the profile is created.
Deleting Application Profiles 41CHAPTER 5: Configuring Firewall SettingsDeleting Application Profiles1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Firewall Status page opens.
CHAPTER 5: Configuring Firewall Settings42 Deleting Application Profiles3. Select Applications and Pinholes; a page similar to the following opens.
Deleting Application Profiles 43CHAPTER 5: Configuring Firewall Settings4. Click Add a new user-defined application; the Firewall Application Profile Definition page opens.5. Select the profile you want to delete, click Remove Rule. Note Be sure to select the intended application. Once you click Remove Rule, the profile is deleted.
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45CHAPTER 6Configuring LAN DevicesTypically, your Internet service provider automatically assigns and configures a dynamic IP address when your system connects to the Internet. Business or power users may use a static address enabling them to run advanced services such as Internet servers and video conferences. The availability of static IP addresses is usually an additional service offered by service providers. In addition, changes from the default behavior of the gateway for private IP addressing may also be used by some users. Note Configure these settings only if you are familiar with computer networking technologies.This section provides instructions to: •Adding New Static Routes on page 46•Configuring DHCP on page 47•Allocating an Address Pool for All Devices on page 52•Disabling Ethernet Interfaces on page 56
CHAPTER 6: Configuring LAN Devices46 Adding New Static RoutesAdding New Static RoutesYou can create a local network that has broadband network-accessible IP addresses by creating a route from the Internet to the specified public network. This feature is typically used in conjunction with broadband service that provides a range of available IP addresses. Note Add the static routes first if you want to use the public address with your DHCP configuration. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface.2. Click on the Home page; the Broadband Status page opens.
Configuring DHCP 47CHAPTER 6: Configuring LAN Devices3. Click Routing; the following page opens. 4. Enter information in the following fields:• In the Subnet IP field, enter the router address (this is the router address from the secondary subnet provided by the service provider). • In the Subnet Mask field, enter the subnet mask (this is the router mask from the secondary subnet provided by the service provider).• In the Gateway IP field, enter the IP address of the router for the specified subnet.5. Click Add to List.Configuring DHCPDynamic Host Configuration Protocol (DHCP) allows for dynamic allocation of network addresses and configuration to newly attached hosts. The gateway can be both a DHCP client and DHCP server. The gateway acts as a client when it communicates to your service provider over the Internet using DHCP. For this communication, you cannot modify the related DHCP settings. The gateway is a DHCP server to your local network devices such as the computers connecting to it. Note If you change the local network IP address range, you must renew the DHCP lease on all devices on the gateway’s local network and manually reconfigure all devices configured with static IP addresses.
CHAPTER 6: Configuring LAN Devices48 Configuring DHCPTo configure the default DHCP information used as a local server: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens. 2. Click Settings; the System Information page opens.
Configuring DHCP 49CHAPTER 6: Configuring LAN Devices3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network.
CHAPTER 6: Configuring LAN Devices50 Configuring DHCP4. Click DHCP; the DHCP Configuration page opens. 5. Select Configure manually if you want to set up a range for the DHCP address IP pool. 6. Enter information in the following fields:• In the Router Address field, enter the IP address of your gateway used for all communication on your local devices. • In the Subnet Mask field, enter the subnet mask used for all communication on your local devices (the default is 255.255.255.0). • In the First DHCP Address field, enter the first IP address in the DHCP address pool that you will be distributing over the private network.•In the Last DHCP Address field, enter the last IP address in the DHCP address pool that you will be distributing over the private network.
Configuring DHCP 51CHAPTER 6: Configuring LAN Devices7. Enter a numerical value in the DHCP Lease Time field that represents the number of hours you can use the assigned IP address before the DHCP lease expires. Select a public IP address pool that is assigned via DHCP on the local area network.8. Select Private Network from the New Device DHCP Pool drop-down list.9. Click Save.
CHAPTER 6: Configuring LAN Devices52 Allocating an Address Pool for All DevicesAllocating an Address Pool for All DevicesThe default DHCP server address allocation pool is set to Private Network. You can change it to Public Network when you want all devices to have the same addresses assigned. To change the address setting for individual devices, refer to Allocating an Address Pool for All Devices on page 52. To change the default address allocation pool:1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens.
Allocating an Address Pool for All Devices 53CHAPTER 6: Configuring LAN Devices2. Click Settings; the System Information page opens.
CHAPTER 6: Configuring LAN Devices54 Allocating an Address Pool for All Devices3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network.
Allocating an Address Pool for All Devices 55CHAPTER 6: Configuring LAN Devices4. Click DHCP; the DHCP Configuration page opens. 5. Select Private Network from the New Device DHCP Pool drop-down list.6. Click Save.
CHAPTER 6: Configuring LAN Devices56 Disabling Ethernet InterfacesDisabling Ethernet InterfacesDisabling Ethernet networking enhances security. When Ethernet networking is enabled, users can connect through Ethernet port without going through any authentication. If Ethernet port is disabled and default wireless settings are changed, then the user has to obtain the correct wireless authentication parameters from the local administrator. Thus, disabling Ethernet networking enhances physical security and is more suited for business environment such as kiosks, schools, and so on.By default, the gateway is shipped with the Ethernet interface enabled. When disabled, you will be unable to access the Internet using the Ethernet port connection. Before you disable the Ethernet ports, make sure that the wireless connection is set up and working properly. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens.
Disabling Ethernet Interfaces 57CHAPTER 6: Configuring LAN Devices2. Click Settings; the System Information page opens.
CHAPTER 6: Configuring LAN Devices58 Disabling Ethernet Interfaces3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network.
Disabling Ethernet Interfaces 59CHAPTER 6: Configuring LAN Devices4. Click Wired Interfaces; a page similar to the following opens.5. Deselect Enable to disable the Ethernet connection.6. Click Save.
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61CHAPTER 7Configuring the Broadband ConnectionTypically your Broadband and Internet connection settings are automatically provided by your service provider. When the gateway is properly connected it automatically detects which DSL line to use; it does not require further configuration. If the information was not automatically provided and you need to manually configure your Broadband and Internet connection settings, make sure to have the following ATM information and authentication settings from your service provider: • Circuit identifier (VPI/VCI)• Encapsulation method• PPP username • PPP password
CHAPTER 7: Configuring the Broadband Connection62 Configuring DSL and ATM SettingsConfiguring DSL and ATM Settings All information you need to configure this setting is provided by your service provider. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface.2. Click on the Home page; the Summary Status page opens.cModifying the gateway broadband configuration settings may impede or interrupt your broadband service. Modify these settings only if you are familiar with networking technology.
Configuring DSL and ATM Settings 63CHAPTER 7: Configuring the Broadband Connection3. Click Link Configuration; a page similar to the following opens. 4. Enter the VPI and VCI you want the gateway to use in connecting to the ISP.5. Select the encapsulation method from the ATM Encapsulation drop-down list. • For PPPoE or Bridging, select Bridged LLC or Bridged VC-Mux.• For PPPoA, select Routed LLC or Routed VC-Mux. 6. Select the ATM/PVC Search check box to enable the PVC search. PVC search enables the device to automatically detect ISP's VPI/VCI values so that the end user need not enter VPI/VCI values.7. Click Save.
CHAPTER 7: Configuring the Broadband Connection64 Configuring the Connection TypeConfiguring the Connection TypeThe connection type identifies the method by which the gateway connects to the ISP. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens.3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Connection Type pane. 5. Select the connection type from its corresponding drop-down list. • If you selected the Direct IP, continue with the next step. • If you selected the PPPoE or PPPoA, continue with the Configuring PPP Authentication and Settings section to set up your username and password.6. Select the Enable check box for Auto Wan Address Mode field to automatically select the WAN interfaces (ADSL/ADSL2/ADSL2+).
Configuring PPP Authentication and Settings 65CHAPTER 7: Configuring the Broadband Connection7. Click Save. Configuring PPP Authentication and SettingsThe PPPoE or PPPoA connection type requires authentication to be connected. To configure the PPP authentication settings: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens.3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the PPP Authentication and Settings pane.
CHAPTER 7: Configuring the Broadband Connection66 Configuring PPP Authentication and Settings
Modifying Broadband IP Addresses 67CHAPTER 7: Configuring the Broadband Connection5. Enter your user name in the Username field (this is given to you by your service provider). 6. Enter your password in the Password field (this is given to you by your service provider). 7. Re-enter your password in the Confirm Password field.8. Enter a value for the length of time you want the PPP session to remain active in the PPP on Demand field. • Setting the value to 0 indicates that the PPP session will remain on all the time.• Setting the value between 1 to 10080 minutes, the PPP session will time-out accordingly if the gateway does not detect outbound traffic destined for the Internet in the specified time. 9. Click Save.Modifying Broadband IP AddressesBy default, the gateway automatically obtains its broadband IP and DNS addresses from your service provider. If you purchased a static IP from your service provider, you need to change the broadband IP to the static IP assigned to you from your service provider.To manually modify the broadband IP: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens.
CHAPTER 7: Configuring the Broadband Connection68 Modifying Broadband IP Addresses
Modifying Broadband IP Addresses 69CHAPTER 7: Configuring the Broadband Connection3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Broadband IP Network pane. 5. Click the Manually specify IP address settings radio button.6. Enter the following information:• In the IP Address field, enter the IP address you want the gateway to use.• In the Subnet Mask field, enter the subnet mask you want the gateway to use.• In the Default Gateway field, enter the default gateway address you want the gateway to use.7. Click Save.
CHAPTER 7: Configuring the Broadband Connection70 Specifying DNS Information ManuallySpecifying DNS Information ManuallyBy default, the gateway automatically obtains its DNS server addresses from your service provider. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens.3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Broadband IP Network pane.
Specifying DNS Information Manually 71CHAPTER 7: Configuring the Broadband Connection5. Click the Manually specify your DNS information radio button.6. Enter the following information: • In the Primary Server field, enter the IP address of the primary DNS server that the gateway is to use for DNS name resolution.•In the Secondary Server field, enter the IP address of the secondary DNS server that the gateway is to use for DNS name resolution.• In the Domain Name field, enter the specific domain name to be used by the gateway.7. Click Save.Note Skip the following steps if you do not want to manually add the new DNS information to the resolution table at this time. 8. Add the new DNS information by clicking the DNS Resolution tab on the Link Configuration page; the Domain Name Server Resolution page opens.
CHAPTER 7: Configuring the Broadband Connection72 Specifying DNS Information Manually9. Enter the name of the primary server you defined in 6 in the DNS Name field. 10. Enter the primary server IP address you defined in 6 in the IP Address field. 11. Click Add to Name Resolution Table.
Overriding the System MAC Address 73CHAPTER 7: Configuring the Broadband ConnectionOverriding the System MAC AddressBy default, the gateway uses its built-in hardware address for identification. You can override the default MAC address If you are using devices that require a different MAC address. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens.3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Broadband IP Network pane.
CHAPTER 7: Configuring the Broadband Connection74 Changing to the Bridging Mode5. Select the Override the built-in MAC address button. 6. Enter the MAC address in the corresponding field.7. Click Save. Changing to the Bridging ModeBy default, the 2Wire Gateway is configured in the routing mode. Note When routing is disabled, the NAT and the DHCP server are also disabled. Ensure that the WAN protocol is compatible to bridging mode, that is, switch PPPoE IP through Bridge LLC or Bridge VC-Mux before you disable routing.1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens.
Changing to the Bridging Mode 75CHAPTER 7: Configuring the Broadband Connection3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Routing pane. 5. Deselect the Enable check box.6. Click Save.
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77CHAPTER 8Finding SolutionsThis section provides helpful information to solve common issues, which includes instructions to•Diagnosing Connection Issues on page 78•Recovering the Gateway Password on page 79•Performing Broadband Link Tests on page 79•Viewing the Gateway Information on page 81•Viewing the Broadband Status on page 82•Viewing the LAN Status on page 85•Resetting the Gateway on page 88
CHAPTER 8: Finding Solutions78 Diagnosing Connection IssuesDiagnosing Connection Issues Symptoms Problems What to Do…The POWER indicator on the gateway does not light. Faulty power supply • Verify that the AC power cable is securely connected to the gateway. • Ensure that the AC power cable is not plugged in to a switched outlet that is turned off.• Power up the gateway with a known good power outlet.The POWER indicator on the gateway remains solid red. System failure Press the Reset button on the gateway for 10 seconds. No connection to the Internet via the Ethernet connection. No communication is established • Check the telephone line is properly connected. • Check the BROADBAND and SERVICE indicators on the gateway, they should light green. Loose Ethernet cable connection • Check the Ethernet cable connection on your computer and gateway, and make sure that it is securely seated in both ports.• Check the ETHERNET indicator on the gateway, it should light green. • Verify that you can connect to the Internet via wireless connection. No connection to the Internet via the wireless connection. No communication is established • Check the telephone line is properly connected. • Check the BROADBAND and SERVICE indicators on the gateway, they should light green.• Check the WIRELESS indicator on the gateway, it should light green. Mismatch network name and/or encryption key • Verify the network name (“Setting up your Wireless Network” on page 26).• Verify the encryption key (“Using the Encryption Key” on page 28).• Check the SERVICE indicator on the gateway, it should light green.MAC address is blocked Verify that the MAC address in question is allowed (“Using the MAC Address Filtering” on page 29). Weak wireless signals.Hissing or static sounds. Radio interference • Change the wireless settings (“Customize Private Wireless Settings” on page 31).• Change the access point location (“Determining a Wireless Access Point Location” on page 4). The BROADBAND indicator blinks green for an extended period of time, then turns solid red.Broadband connection Failure Call your service provider if the broadband connection failed to connect after 10 minutes. The SERVICE indicator lights red. Broadband service authentication failure Call your service provider if the broadband connection failed to connect after 10 minutes.
Recovering the Gateway Password 79CHAPTER 8: Finding SolutionsRecovering the Gateway PasswordCall your service provider if you have changed the default gateway password and misplaced the new one. Performing Broadband Link TestsYour gateway includes a test that helps you to diagnose broadband connection issues.1. Open a Web browser and enter http://gateway.2Wire.net to access the gateway user interface.2. Click on the Home page; the Summary Status page opens.
CHAPTER 8: Finding Solutions80 Performing Broadband Link Tests3. Click Diagnostics; the Link Test page opens. 4. Click Start; the gateway initiates the test, and displays the test results. Note You will be unable to access the Internet when the test is taking place. 5. Interpret the issues:• DSL issue indicates that the DSL service is not yet activated, and/or loose cable connections on your gateway. • IP connection issue indicates that your service provider’s network is unreachable. • DNS issue indicates that the DNS servers within your service provider’s network are unreachable.
Viewing the Gateway Information 81CHAPTER 8: Finding SolutionsViewing the Gateway Information1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens. 2. Click Settings; the System Information page opens, displaying read-only information, for example,
CHAPTER 8: Finding Solutions82 Viewing the Broadband StatusViewing the Broadband Status1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.
Viewing the Broadband Status 83CHAPTER 8: Finding Solutions2. Click on the Home page; the Summary Status page opens.
CHAPTER 8: Finding Solutions84 Viewing the Broadband Status3. View the Internet information: Item DescriptionBroadband Link Type Built-in ADSL Modem or External Broadband Modem via Ethernet.Connection Type The method by which the gateway connects to the ISP: Direct_IP, DHCP, PPPoA, or PPPoE.IP Address The broadband address of your gateway.Subnet Mask The subnet mask to be used by the gateway on the broadband link.Default Gateway The IP address of the default gateway (default router) that the gateway connects to on the broadband link.Primary DNS The IP address of the primary DNS server that the gateway is to use for DNS name resolution on the broadband link.Secondary DNS The IP address of the secondary DNS server the gateway uses for DNS name resolution on the broadband link.Host Name The gateway host name. This field is present only if a host name has been configured. Domain The domain name associated with the gateway on the broadband link.MAC Address The gateway MAC address.MTU The maximum size of the packets (in bytes) sent from a computer to the network.
Viewing the LAN Status 85CHAPTER 8: Finding SolutionsViewing the LAN Status1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens.
CHAPTER 8: Finding Solutions86 Viewing the LAN Status2. Click Settings; the System Information page opens.
Viewing the LAN Status 87CHAPTER 8: Finding Solutions3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network.
CHAPTER 8: Finding Solutions88 Resetting the GatewayResetting the GatewayResetting the gateway may cause your broadband connection to not function properly and may require reconfiguration of the system to reconnect the broadband service. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens.
Resetting the Gateway 89CHAPTER 8: Finding Solutions2. Click on the Home page; the Summary Status page opens.3. Click Diagnostics; the Link Test page opens.
CHAPTER 8: Finding Solutions90 Resetting the Gateway4. Click Resets; the following page opens. 5. Click the button you want to clear or reset. •Clear Device List. The Clear button clears all devices from the Local Network list. •Reset IP/PPP. The Reset button resets the PPP connection and/or releases and renews the broadband IP address.•Reset Broadband. The Reset button re-establishes the broadband link. •Reset System. The Reboot button allows you to restart the gateway. •Reset to Factory Default State. The Reset button resets the gateway to an unprovisioned default state. Doing so will remove all your saved configuration settings, while resetting them to their respective default factory settings.

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