Apple A1458 Tablet Device User Manual iPad User Guide

Apple Inc. Tablet Device iPad User Guide

User Manual 7 of 8

Accessibility 24Universal Access featuresiPad incorporates numerous accessibility features, including:VoiceOver screen reader Â ÂLarge Text ÂWhite on Black ÂSpeak Selection ÂSpeak Auto-text ÂMono Audio and balance ÂAssistiveTouch ÂSupport for braille displays ÂPlayback of closed-captioned content ÂZoom, White on Black, and Mono Audio work with all apps. Large Text works with Mail and Notes. VoiceOver works with the built-in iPad apps, and with some third-party apps you can download from the App Store. Closed-captioning works with videos and podcasts that support it.For more information about the iPad accessibility features, go to www.apple.com/accessibility.Turn on accessibility features using iPad: Go to Settings > General > Accessibility.Turn on accessibility features using iTunes: Connect iPad to your computer and select iPad in Summary screen.About VoiceOverVoiceOver describes aloud what appears onscreen, so you can use iPad without seeing it. VoiceOver tells you about each element on the screen as you select it. When you select an element, a black rectangle (the VoiceOver cursor) encloses it and VoiceOver speaks the name or describes the item.VoiceOver reads the text. If you turn on Speak Hints, VoiceOver may tell you the name of the item and provide instructions for you—for example, “double-tap to open.” To interact with items on the screen, such as buttons and links, use the gestures described in “Learning VoiceOver gestures” on page 110 .107 Draft Apple Confidential
When you go to a new screen, VoiceOver plays a sound and automatically selects and speaks you know when the display changes to landscape or portrait orientation, and when the screen is locked or unlocked.Note: VoiceOver is available in many languages, but not all.Setting up VoiceOverImportant: VoiceOver changes the gestures you use to control iPad. Once VoiceOver is turned on, standard operation.Note: You can’t use VoiceOver and Zoom at the same time.Go to Settings > General > Accessibility > VoiceOver. You can also set Triple-click Home” on page 116 . Go to Settings > General > Accessibility > VoiceOver. When Speak Hints is turned on, VoiceOver may tell you the action of the item or provide instructions for you—for example, “double-tap to open.” You can also add Hints to the rotor, then swipe up or down to adjust. See “Using the VoiceOver rotor control” on page 111.Set the VoiceOver speaking rate Go to Settings > General > Accessibility > VoiceOver and drag the Speaking Rate slider. You can also add Speech Rate to the rotor, then swipe up or down to adjust. See “Using the VoiceOver rotor control” on page 111.Change typing feedback Go to Settings > General > Accessibility > VoiceOver > Typing Feedback.Use phonetics in typing feedback Go to Settings > General > Accessibility > VoiceOver > Use Phonetics. Text phonetic equivalent—for example, “f” and then “foxtrot.”Use pitch change Go to Settings > General > Accessibility > VoiceOver > Use Pitch Change. VoiceOver uses a higher pitch when entering a letter, and a lower pitch when deleting a letter. VoiceOver also uses a higher pitch when speaking speaking the last item of a group.Set the rotor options for web browsingGo to Settings > General > Accessibility > VoiceOver > Rotor. Tap to select or deselect options, or drag up to reposition an item.Change VoiceOver pronunciation Set the rotor to Language and then swipe up or down. The Language rotor position is available when you select more than one pronunciation.Select the pronunciations available in the language rotorGo to Settings > General > Accessibility > VoiceOver > Language Rotor. To change the position of a language in the list, drag up or down.Change the language for iPad Go to Settings > General > International > Language. Some languages International > Region Format.Skip images while navigating Go to Settings > General > Accessibility > VoiceOver > Navigate Images. You can choose to skip all images or only those without descriptions.unlock iPad108 Chapter 24 Accessibility Draft Apple Confidential
Using VoiceOverSelect items on the screen: Enable vertical navigation Add Vertical Navigation to the rotor, use the rotor to select it, then swipe up or down to move to the item above or below. See “Using the VoiceOver rotor control” on page 111. on the screenUnlock iPad Select the Unlock button, then double-tap the screen.Select an item by name through the list alphabetically, or tap the table index to the right of the list Change the name of a screen Speak the text of the selected element: previous word or character (twist the rotor control to choose characters or words). You can include the phonetic spelling. See “Setting up VoiceOver” on page 108.Stop speaking an item Speaking automatically resumes when you select another item.Change the speaking volume Use the volume buttons on iPad, or add volume to the rotor and swipe up and down to adjust. See “Using the VoiceOver rotor control” on page 111.Mute VoiceOver Mute. If an external keyboard is connected, you can also press the Control key on the keyboard to mute or unmute VoiceOver.Change the reading voice Go to Settings > General > Accessibility > VoiceOver > Use Compact Voice.Speak the entire screen from the topSpeak from the current item to the bottom of the screenSpeak the iPad status information Tap the top of the screen to hear such information as the time, battery life, Wi-Fi signal strength, and more.“Tap” the selected item when VoiceOver is on: Double-tap anywhere on the screen.“Double-tap” the selected item when VoiceOver is onTriple-tap anywhere on the screen.Adjust a slider  the setting. Scroll a list or area of the screen speaks the range of items displayed (for example, “showing rows 5 through 10”). You can also scroll continuously through a list, instead of paging through it. Double-tap and hold. When you hear a series of tones, you can 109Chapter 24 Accessibility Draft Apple Confidential
Use a list index Some lists have an alphabetical index along the right side. The index can’t Reorder a list Some lists, such as Rotor and Language Rotor in Accessibility settings can be reordered. Select on the right side of an item, double-tap and hold until you hear a sound, then drag up or down. VoiceOver speaks the item you’ve moved above or below, depending on the direction you’re dragging.Rearrange the Home screen On the Home screen, select the icon you want to move. Double-tap and hold the icon, then drag it. VoiceOver speaks the row and column position as you drag the icon. Release the icon when it’s in the location you want. You can drag additional icons. Drag an item to the left or right edge of the press the Home button . Unlock iPad Select the Unlock switch, then double-tap the screen.Learning VoiceOver gesturessome additional gestures let you move around the screen and control individual elements when some space between them.You can use standard gestures when VoiceOver is turned on, by double-tapping and holding your turned on, the VoiceOver Practice button appears, which gives you a chance to practice VoiceOver gestures before proceeding.Practice gestures: Go to Settings > General > Accessibility > VoiceOver, then tap VoiceOver Practice. If you don’t see the VoiceOver Practice button, make sure VoiceOver is turned on.Here’s a summary of key VoiceOver gestures:Navigate and read ÂTap: Speak item. ÂFlick right or left: Select the next or previous item. ÂFlick up or down: Depends on the Rotor Control setting. See “Using the VoiceOver rotor control” on page 111. Â Stop speaking the current item. Â Read all from the top of the screen.110 Chapter 24 Accessibility Draft Apple Confidential
Â Read all from the current position. Âdismiss an alert or go back to the previous screen. Â Open the Item Chooser. Â Scroll one page at a time. Â Go to the next or previous page (such as the Home screen, Stocks, or Safari). Â Speak additional information, such as position within a list or whether text is selected. Â Â Select the last item on the page.Activate ÂDouble-tap: Activate the selected item. ÂTriple-tap: Double-tap an item. ÂSplit-tap: An alternative to selecting an item and double-tapping is to touch an item with one  Â Activate the item. ÂDouble-tap and hold (1 second) + standard gesture: Use a standard gesture.The double-tap and hold gesture tells iPad to interpret the subsequent gesture as standard. slide a switch. Â Play or pause in Music, Videos, YouTube, Voice Memos, or Photos. Take a photo (Camera). Start or pause recording in Camera or Voice Memos. Start or stop the stopwatch. Â Open the element labeler. Â Open the Item Chooser. Â Mute or unmute VoiceOver. ÂUsing the VoiceOver rotor controlgestures when VoiceOver is turned on.Operate the rotor: Change the options included in the rotor: Go to Settings > General > Accessibility > VoiceOver > Rotor and select the options you want to be available using the rotor.the rotor to switch between hearing text spoken word-by-word, character-by-character, or line-hear all the text (either word-by-word or character-by-character), or to jump from one element to another of a certain type, such as headers or links.111Chapter 24 Accessibility Draft Apple Confidential
Reading textSelect and hear text by:Character, word, or line ÂSpeakingAdjust VoiceOver speaking by:Volume or rate ÂUse of typing echo, pitch change, or phonetics (using Apple Wireless Keyboard) ÂSee “Controlling VoiceOver using an Apple Wireless Keyboard” on page 114 .NavigatingSelect and hear text by:Character, word, or line ÂHeading ÂLink, visited link, non-visited link, or in-page link ÂForm control ÂTable or row (when navigating a table) ÂList ÂLandmark ÂImage ÂStatic text ÂItems of the same type ÂButtons Â Â ÂContainers (screen regions such as the dock) ÂZoom in or outEntering textMove insertion point and hear text by:Character, word, or line ÂSelect edit functionSelect languageUsing a control Select and hear values by:Character, word, or line ÂAdjust the value of the control object112 Chapter 24 Accessibility Draft Apple Confidential
Entering and editing text with VoiceOverkeyboard connected to iPad to enter text. You can use the editing features of iPad to cut, copy, or There are two ways to enter text in VoiceOver—standard typing and touch typing. With standard typing, you select a key, then double-tap the screen to enter the character. With touch typing, you typing can be quicker, but may require more practice than standard typing.Enter text: onscreen keyboard, and type characters. ÂStandard typing: when it’s selected, and again when the character is entered. ÂTouch typing: key you want. VoiceOver speaks the character for each key as you touch it, but doesn’t enter a Note: Touch typing works only for the keys that enter text. Use standard typing for other keys such as Shift, Delete, and Return.Move the insertion point: Flick up or down to move the insertion point forward or backward in the text. Use the rotor to choose whether you want to move the insertion point by character, by word, or by line. VoiceOver makes a sound when the insertion point moves, and speaks the character, word, or line that the insertion point moves across. When moving forward by words, the insertion point is placed at the end of each word, before the space or punctuation that follows. When moving backward, the insertion point is placed at the end of the preceding word, before the space or punctuation that follows it. To move the insertion point past the punctuation at the end of a word or sentence, use the rotor to switch back to character mode. When moving the insertion point by line, VoiceOver speaks each line as you move across it. When moving forward, the insertion point is placed at the beginning of the next line (except when you reach the last line of a paragraph, when the insertion point is moved to the end of the line just spoken). When moving backward, the insertion point is placed at the beginning of the line that’s spoken.Choose standard or touch typing With VoiceOver turned on and a key selected on the keyboard, use the Delete a character Select , then double-tap or split-tap. You must do this even when touch typing. To delete multiple characters, touch and hold the Delete key, then delete. VoiceOver speaks the character as it’s deleted. If Use Pitch Change is turned on, VoiceOver speaks deleted characters in a lower pitch.Select text double-tap. If you chose Select, the word closest to the insertion point is selected when you double-tap. If you chose Select All, the entire text is selected. Pinch apart or together to increase or decrease the selection. choose Cut, Copy, or Paste, then double-tap.113Chapter 24 Accessibility Draft Apple Confidential
Undo Enter an accented character In standard typing mode, select the plain character, then double-tap and hold until you hear a sound indicating alternate characters have appeared. the current selection.Change the language you’re typing inrotor appears only if you select more than one language in the VoiceOver Language Rotor setting. See “Setting up VoiceOver” on page 108.Using VoiceOver with SafariWhen you search the web in Safari with VoiceOver on, the Search Results rotor items lets you hear the list of suggested search phrases.Search the web: rotor. Flick right or left to move down or up the list, then double-tap the screen to search the web using the current search phrase.Using VoiceOver with MapsYou can use VoiceOver to zoom in or out, select pins, and get information about locations.Zoom in or out: zoom in or out.Select a pin: Get information about a location: Flick left or right to select the More Info button, then double-tap to display the information page.Controlling VoiceOver using an Apple Wireless KeyboardYou can control VoiceOver on iPad using an Apple Wireless Keyboard. See “Using Bluetooth devices” on page 37.You can use VoiceOver keyboard commands to navigate the screen, select items, read screen contents, adjust the rotor, and perform other VoiceOver actions. All the keyboard commands (except one) include Control-Option, abbreviated in the table below as “VO.” VoiceOver Help speaks keys or keyboard commands as you type them. You can use VoiceOver Help to learn the keyboard layout and the actions associated with key combinations. VoiceOver keyboard commandsVO = Control-Option current positionVO–ARead from the top VO–BMove to the status bar VO–MPress the Home button VO–HSelect the next or previous item VO–Right Arrow or VO–Left ArrowTap an item VO–Space bar VO–”-”Choose the next or previous rotor itemVO–Up Arrow or VO–Down Arrow114 Chapter 24 Accessibility Draft Apple Confidential
Choose the next or previous speech rotor itemVO–Command–Left Arrow or VO–Command–Right ArrowAdjust speech rotor item VO–Command–Up Arrow or VO–Command–Down ArrowMute or unmute VoiceOver VO–S VO–Shift-STurn on VoiceOver help VO–KEscapeQuick Nav Left Arrow–Right ArrowSelect the next or previous item Right Arrow or Left ArrowSelect the next or previous item Up Arrow or Down Arrow Control–Up Arrow or Control–Down Arrow“Tap” an item Up Arrow–Down Arrow Option–Up Arrow, Option–Down Arrow, Option–Left Arrow, or Option–Right ArrowChange the rotor Up Arrow–Left Arrow or Up Arrow–Right ArrowSingle-letter Quick Nav for the webWhen you view a web page with Quick Nav enabled, you can use the following keys on the keyboard to navigate the page quickly. Typing the key moves to the next item of the indicated type. Hold the Shift key as you type the letter to move to the previous item.HHeadingLLinkRBButtonCForm controlIImageTTableSStatic textWARIA landmarkXListMElement of the same type1Level 1 heading2Level 2 heading3Level 3 heading4Level 4 heading5Level 5 heading6Level 6 heading115Chapter 24 Accessibility Draft Apple Confidential
Using a braille display with VoiceOverYou can use a refreshable Bluetooth braille display to read VoiceOver output in braille, and you can use a braille display with input keys and other controls to control iPad when VoiceOver is turned on. iPad works with many of the most popular wireless braille displays. For a list of supported braille displays, go to www.apple.com/accessibility/iphone/braille-display.html.Set up a braille display: Turn on the display, then go to Settings > General > Bluetooth and turn on Bluetooth. Then go to Settings > General > Accessibility > VoiceOver > Braille and choose the display. Go to Settings > General > Accessibility > VoiceOver > Braille. Go to Settings > General > Accessibility > VoiceOver > Braille.For information about common braille commands for VoiceOver navigation, and for information support.apple.com/kb/HT4400.The braille display uses the language that’s set for Voice Control. This is normally the language that’s set for iPad in Settings > International > Language. You can use the VoiceOver language Set the language for VoiceOver: Go to Settings > General > International > Voice Control, then choose the language.If you change the language for iPad, you may need to reset the language for VoiceOver and your braille display.You can set the leftmost or rightmost cell of your braille display to provide system status and other information:Announcement History contains an unread message ÂThe current Announcement History message hasn’t been read ÂVoiceOver speech is muted ÂThe iPad battery is low (less than 20% charge) ÂiPad is in landscape orientation Â ÂThe current line contains additional text to the left ÂThe current line contains additional text to the right ÂSet the leftmost or rightmost cell to display status information: Go to Settings > General > Accessibility > VoiceOver > Braille > Status Cell, then tap Left or Right. See an expanded description of the status cell: On your braille display, press the status cell’s router button.Triple-click Homethe Home button button to: Â Â Â Â116 Chapter 24 Accessibility Draft Apple Confidential
Set the Triple-click Home function: Go to Settings > General > Accessibility > Triple-click Home, then choose the feature you want.ZoomThe Zoom accessibility feature lets you magnify the entire screen to help you see what’s on the display. Go to Settings > General > Accessibility > Zoom. Or, use Triple-click Home. See “Triple-click Home” on page 116 .Zoom in or out and-drag gesture, described below), iPad automatically returns to that  Move around the screen quickly. When you open a new screen, Zoom always goes to the top-middle of the screen.While using Zoom with an Apple Wireless Keyboard, the screen image follows the insertion point, keeping it in the center of the display. See “Using an Apple Wireless Keyboard” on page 31.Large TextLarge Text lets you make the text larger in Mail and Notes. You can choose 20-point, 24-point, 32-point, 40-point, 48-point, or 56-point text.Set the text size: Go to Settings > General > Accessibility > Large Text.White on BlackUse White on Black to invert the colors on the iPad display, which may make it easier to read the screen. When White on Black is turned on, the screen looks like a photographic negative.Invert the screen’s colors: Go to Settings > General > Accessibility > White on Black.Speak SelectionTurn on Speak Selection and adjust speaking rate: Go to Settings > General > Accessibility > Speak Selection.Have text read to you Select the text, then tap Speak.117Chapter 24 Accessibility Draft Apple Confidential
Speak Auto-TextSpeak Auto-text speaks the text corrections and suggestions iPad makes when you type.Go to Settings > General > Accessibility > Speak Auto-text.Speak Auto-text also works with VoiceOver or Zoom.Mono AudioMono Audio combines the sound of the left and right channels into a mono signal played on both sides. This lets users with hearing impairment in one ear hear the entire sound signal with the other ear.Go to Settings > General > Accessibility > Mono Audio.AssistiveTouchbuttons. You can use a compatible adaptive accessory (such as a joystick) together with AssistiveTouch to control iPad. You can also use AssistiveTouch without an accessory to perform Turn on AssistiveTouch: Go to Settings > General > Accessibility > AssistiveTouch. You can also Triple-click Home.Adjust the tracking speed Go to Settings > General > Accessibility > AssistiveTouch > Touch speed.Show or hide the AssistiveTouch menuClick the secondary button on your accessory.Hide the menu button Go to Settings > General > Accessibility > AssistiveTouch > Always Show Menu. Tap the menu button, tap Gestures, and then tap the number of digits needed for the gesture. When the corresponding circles appear on the Perform a pinch gesture Tap the menu button, tap Favorites, and then tap Pinch. When the pinch circles appear, touch anywhere on the screen to move the pinch circles, then drag the pinch circles in or out to perform a pinch gesture. When you Create your own gesture Tap the menu button, tap Favorites, and then tap an empty gesture placeholder. You can also go to Settings > General > Accessibility > AssistiveTouch > “Create custom gesture.”Tap the menu button, then tap Device.Simulate pressing the Home button Tap the menu button, then tap Home.Move the menu button Drag it to any location on the screen.Exit a menu without performing a gestureTap anywhere outside the menu.118 Chapter 24 Accessibility Draft Apple Confidential
Universal Access in OS XTake advantage of the Universal Access features in OS X when you use iTunes to sync information and content from your iTunes library to iPad. In the Finder, choose Help > Help Center, then search for “universal access.”For more information about iPad and OS X accessibility features, go to www.apple.com/accessibility.Minimum font size for mail messagesTo increase readability, set the minimum font size for Mail message text to Large, Extra Large, or Giant.Set the minimum mail message font size: Go to Settings > Mail, Contacts, Calendars > Minimum Font Size.The Large Text setting overrides this minimum font size.Widescreen keyboardsAll built-in iPad apps show a larger onscreen keyboard when you rotate iPad to landscape view. You can also type using an Apple Wireless Keyboard.Closed captioningTurn on closed captioning for videos: Go to Settings > Video > Closed Captioning.Not all video content includes closed captions.119Chapter 24 Accessibility Draft Apple Confidential
Settings 25Airplane ModeAirplane mode disables the wireless features of iPad in order to reduce potential interference with aircraft operation and other electrical equipment.Turn on airplane mode: Tap Settings and turn airplane mode on.When airplane mode is on, appears in the status bar at the top of the screen, and iPad emits no Wi-Fi, cellular (4G or 3G models), or Bluetooth signals. You won’t be able to use apps or features that depend on these connections. If allowed by the aircraft operator and applicable laws and regulations, you can continue to listen to music, watch videos, browse email, calendar, and other data you’ve previously received, and use apps that don’t require an Internet connection.If Wi-Fi is available and allowed by the aircraft operator and applicable laws and regulations, go to Settings > Wi-Fi to turn it on. Similarly, you can turn on BlueTooth in Settings > General > BlueTooth.Wi-FiJoining a Wi-Fi networkWi-Fi settings determine whether iPad uses local Wi-Fi networks to connect to the Internet. When iPad is joined to a Wi-Fi network, the Wi-Fi icon in the status bar at the top of the screen shows signal strength. The more bars you see, the stronger the signal. Once you join a Wi-Fi network, iPad automatically connects to it whenever the network is in range. If more than one previously used network is in range, iPad joins the one last used.If no Wi-Fi networks are available, iPad (4G or 3G models) connect over your cellular network, if possible.You can also use iPad to set up a new AirPort base station that provides Wi-Fi services to your Setting up an AirPort base station” on page 121.Go to Settings > Wi-Fi.120 Draft Apple Confidential
Set iPad to ask if you want to join a new networkconnect to the Internet when a previously used network isn’t available. doesn’t join itGo to Settings > Wi-Fi then tap next to a network you’ve joined before. Then tap “Forget this Network.”Join a closed Wi-Fi network To join a Wi-Fi network that isn’t shown in the list of scanned networks, go to Settings > Wi-Fi > Other, then enter the network name.You must already know the network name, password, and security type to connect to a closed network.Adjust settings for connecting to a Wi-Fi networkGo to Settings > Wi-Fi, then tap next to a network. You can set an HTTP from a DHCP server.Setting up an AirPort base stationAn AirPort base station provides a Wi-Fi connection to your home, school, or small business network. You can use iPad to set up a new AirPort Express base station, AirPort Extreme base station, or Time Capsule.Use the AirPort Setup Assistant: Go to Settings > Wi-Fi. Under the “Set up an AirPort base station” heading, tap the name of the base station you want to set up. Then follow the onscreen instructions.Some older AirPort base stations cannot be set up using an iOS device. For setup instructions, see the documentation that came with the base station.If the base station you want to set up isn’t listed, make sure it has power, that you’re within range, been reset.you change the base station’s settings and monitor its status.badge on the app icon on the Home screen.Change the number of recent Change the alert styles  Center list.121Chapter 25 Settings Draft Apple Confidential
Display numbered badges on Center list. Turn on Badge App Icon.Prevent alerts from showing when iPad is lockediPad is locked.Some apps have additional options. For example, Messages lets you specify how many times the Location ServicesLocation Services lets apps such as Reminders, Maps, Camera, and third-party location-based apps gather and use data showing your location. Your approximate location is determined using available information from cellular network data (4G or 3G models), and from local Wi-Fi networks using it.When an app is using Location Services, appears in the status bar.Every app and system service that uses Location Services appears in the Location Services settings tries to use it.The location data collected by Apple doesn’t personally identify you. If you have third-party apps on iPad that use Location Services, review the third party’s terms and privacy policy for each app to understand how it uses your location data.Go to Settings > Location Services.Cellular DataUse Cellular Data settings (on models that support cellular connections) to activate cellular data SIM card. With some carriers, you can also change your data plan.Go to Settings > Cellular Data, then tap View Account. Follow the onscreen instructions. other services. If Cellular Data is turned on, carrier charges may be incurred. For example, using certain features and services such as Messages transfer data could result in charges to your data plan. 122 Chapter 25 Settings Draft Apple Confidential
VPNVPNs used within organizations let you communicate private information securely over a non-“Network” on page 12 5.Personal HotspotWith iPad Wi-Fi + 4G models, you can use Personal Hotspot to share an Internet connection with a computer or other device—such as an iPod touch, iPhone, or other iPad—connected to your iPad via Wi-Fi. You can also use Personal Hotspot to share an Internet connection with a computer connected to iPad via Bluetooth or USB. Personal Hotspot works only if iPad is connected to the Internet over the cellular data network.Note: This feature may not be available in all areas. Additional fees may apply. Contact your carrier for more information.Share an Internet connection: Go to Settings > General > Network and tap Set Up Personal Hotspot—if it appears—to set up the service with your carrier.After you turn on Personal Hotspot, other devices can connect in the following ways: ÂW-Fi: On the device, choose your iPad from the list of available Wi-Fi networks. ÂUSB: Connect your computer to iPad using the Dock Connector to USB Cable. In your  ÂBluetooth: On iPad, go to Settings > General > Bluetooth and turn on Bluetooth. To pair and connect iPad with your device, refer to the documentation that came with your computer.When a device is connected, a blue band appears at the top of the iPad screen. Personal Hotspot remains on when you connect with USB, even when you aren’t actively using the Internet connection.Note: The Personal Hotspot icon appears in the status bar of iOS devices using the Personal Hotspot.Change the Wi-Fi password for iPadGo to Settings > Personal Hotspot > Wi-Fi Password, then enter a password of at least 8 characters. Monitor your cellular data network usageGo to Settings > General > Usage > Cellular Usage.Brightness & WallpaperUse Brightness settings to adjust the screen to a comfortable level. Adjust the screen brightness: Go to Settings > Brightness & Wallpaper and drag the slider.Set whether iPad adjusts screen brightness automaticallyIf Auto-Brightness is on, iPad adjusts the screen brightness for current light conditions using the built-in ambient light sensor.Wallpaper settings let you set an image or photo as wallpaper for the Lock screen or Home screen. See “Changing the wallpaper” on page 27.123Chapter 25 Settings Draft Apple Confidential
Picture FramePicture Frame mode turns iPad into an animated picture frame. Choose which transition to use, the duration of each photo, and which album to display. Choose whether to zoom in on faces and Start Picture Frame: Tap on the Lock screen.Remove the Picture Frame button from the lock screenGo to Settings > General > Passcode Lock.Generalinformation about your iPad, and reset various iPad settings.AboutGo to Settings > General > About to get information about your iPad, including available storage space, serial numbers, network addresses, and legal and regulatory information. You can also view Change the name of your iPad: Go to Settings > General > About, then tap Name. The name appears in the sidebar when iPad is connected to iTunes, and it’s used by iCloud.Software UpdateSoftware Update lets you download and install iOS updates from Apple. Update to the latest iOS version: Go to Settings > General > Software Update. If a newer version of iOS is available, follow the onscreen instructions to download and install the update.Note: Make sure iPad is connected to a power source so that the installation, which can take several minutes, completes successfully.UsageYou can view available storage space, the percentage of battery power remaining, and, on 4G or 3G models, cellular usage.View available storage: Go to Settings > General > Usage.Manage iCloud storage Go to Settings > General > Usage > Manage Storage. You can view or additional iCloud storage space.View app storage Go to Settings > General > Usage. Each installed app’s total storage space is shown. For more details, tap the app’s name.See your cellular usage Go to Settings > General > Usage > Cellular Usage. Available on 4G or 3G models.Reset your usage statistics Go to Settings > General > Usage > Cellular Usage, then tap Reset Statistics to clear the data and cumulative time statistics. Show battery percentage Go to Settings > General > Usage and turn Battery Percentage on.124 Chapter 25 Settings Draft Apple Confidential
SoundsYou can set iPad to play a sound whenever you get a new message, email, or reminder. Sounds can also play for appointments, sending an email, keyboard clicks, and when you lock iPad.Adjust the alerts volume: Go to Settings > General > Sounds and drag the slider. Or, if “Change with Buttons” is turned on, use the volume buttons on the side of iPad. Note:  to silent.Allow the volume buttons to change the alerts volumeGo to Settings > General > Sounds and turn on “Change with Buttons.”Change the alert and other sounds Go to Settings > General > Sounds and select tones for the items in the list.Change the volume of other soundsUse the volume buttons on the side of iPad.Network Wi-Fi settings. Ask your network administrator which settings to use. In most cases, if you’ve set up VPN on your computer, you can use the same VPN settings for iPad. See “VPN” on page 123.For information about Wi-Fi settings, see “Wi-Fi” on page 120 .BluetoothiPad can connect wirelessly to Bluetooth devices such as headphones. You can also connect the Apple Wireless Keyboard using Bluetooth. See “Using an Apple Wireless Keyboard” on page 31.Go to Settings > General > Bluetooth.Connect to a Bluetooth device Tap the device in the Devices list, then follow the onscreen instructions to connect to it. See the documentation that came with the device for instructions about Bluetooth pairing.iTunes Wi-Fi SyncYou can sync iPad with iTunes on a computer that’s connected to the same Wi-Fi network.Enable iTunes Wi-Fi Sync: Connect iPad to your computer using the Dock Connector to USB Cable. In iTunes, turn on “Sync over Wi-Fi connection” in the device’s Summary pane. See “Syncing with iTunes” on page 20.connected to a power source and:iPad and your computer are both connected to the same Wi-Fi network. ÂiTunes on your computer is running. ÂSee Wi-Fi Sync status Go to Settings > General > iTunes Wi-Fi Sync.Immediately sync with iTunes Go to Settings > General > iTunes Wi-Fi Sync, then tap Sync Now.125Chapter 25 Settings Draft Apple Confidential
Spotlight SearchThe Spotlight Search setting lets you specify the content areas searched by Search, and rearrange the order of the results.Set which content areas are searched by Search: Go to Settings > General > Spotlight Search, then select the items to search.Set the order of search result categoriesGo to Settings > General > Spotlight Search. Touch next to an item and drag to move the item in the list. Auto-Lock of iPad. Set the amount of time before iPad locks: Go to Settings > General > Auto-Lock, then choose a time.If you’re listening to music while the screen is locked, use the volume buttons to adjust the volume.Passcode LockBy default, iPad doesn’t require a passcode to unlock it.Setting a passcode enables data protection. See “Security features” on page 38.Set a passcode: Go to Settings > General > Passcode Lock to set a 4-digit passcode. If you forget your passcode, you must restore the iPad software. See “Updating iPad” on page 139. change your passcodeGo to Settings > General > Passcode Lock.Set how long before your passcode is requiredGo to Settings > General > Passcode Lock and enter your passcode. Tap Require Passcode, then select how long iPad will wait after being locked before it requires your passcode in order to be unlocked again. Go to Settings > General > Passcode Lock. Simple Passcode and use a longer passcode with a combination of numbers, letters, punctuation, and special characters.Erase data after ten failed passcode attemptsGo to Settings > General > Passcode Lock and tap Erase Data. After ten failed passcode attempts, all settings are reset, and all your information and media are erased by removing the encryption key to the data. Go to Settings > General > Passcode Lock. See “Picture Frame” on page 12 4 .iPad Cover Lock / UnlockYou can automatically lock or unlock iPad 2 or later when you use it with the iPad Smart Cover (available separately). When this feature is turned on, iPad automatically locks and goes to sleep when you close the cover, and then wakes when you open it. This setting appears when you attach the iPad Smart Cover.RestrictionsYou can set restrictions for the use of some apps and for purchased content. For example, parents Turn on restrictions: Go to Settings > General > Restrictions, then tap Enable Restrictions. Important: If you forget your restrictions passcode, you must restore the iPad software. See “Restoring iPad” on page 139.126 Chapter 25 Settings Draft Apple Confidential
You can set the following restrictions:Safari Safari is disabled and its icon is removed from the Home screen. You cannot use Safari to browse the web or access web clips.YouTube YouTube is disabled and its icon is removed from the Home screen.Camera Camera is disabled and its icon is removed from the Home screen. You cannot take photos.FaceTime You cannot make or receive FaceTime video calls. The FaceTime icon is removed from the Home screen.iTunes The iTunes Store is disabled and its icon is removed from the Home screen. You cannot preview, purchase, or download content.Ping You cannot access Ping or any of its features.Installing Apps The App Store is disabled and its icon is removed from the Home screen. You cannot install apps on iPad.Deleting Apps You cannot delete apps from iPad. doesn’t appear on app icons when you’re customizing the Home screen.Dictation You cannot use text dictation.Explicit LanguageiPad attempts to replace explicit dictated words with asterisks.Location changes to the settings can’t be made, including authorizing additional apps to use the services.Accounts The current Mail, Contacts, Calendar settings are locked and you cannot add, modify, or delete accounts.Set content restrictionsTap Ratings For, then select a country from the list. You can then set restrictions using a country’s ratings system for music, podcasts, movies, TV shows, and apps. Content that doesn’t meet the rating you select won’t appear on iPad.In-app Purchasesor functionality within apps downloaded from the App Store.Require PasswordRequires you to enter your Apple ID for in-app purchases after the time period you specify.Multiplayer Gamesplay games, or add friends in Game Center.Adding Friends Multiplayer Games is turned on, you can continue to play with existing friends.Side SwitchLock the screen in portrait or landscape orientation: Go to Settings > General > “Use the Side Switch to…,” then tap Lock Rotation.Go to Settings > General > “Use the Side Switch to…,” then tap Mute.The Side Switch doesn’t mute audio or video playback. Use the volume buttons on the side to silence these sounds.Multitasking GesturesMultitasking gestures let you quickly switch between apps, reveal the multitasking bar, and go the Home screen. See “Using multitasking gestures” on page 16.127Chapter 25 Settings Draft Apple Confidential
Date & TimeThese settings apply to the time shown in the status bar at the top of the screen, and in world clocks and calendars.Set whether iPad shows 24-hour time or 12-hour time: Go to Settings > General > Date & Time. (24-Hour Time may not be available in all countries or regions.) Set whether iPad updates the date and time automaticallyGo to Settings > General > Date & Time.If iPad is set to update the time automatically, it determines your time zone based on your Internet connection and updates it for the time zone you’re in. If you’re traveling, iPad may not be able to automatically set the local time.Set the date and time manually  Tap Time Zone to set your time zone. “Tap Date & Time,” then tap “Set Date & Time” and enter the date and time.KeyboardTyping” on page 28. To reset the keyboard dictionary, see “Reset” on page 129For information about using international keyboards, see Appendix B, “ International Keyboards,” on page 132 .InternationalSet the language for iPad: Go to Settings > General > International > Language, choose the language you want to use, then tap Done.Set the calendar format Go to Settings > General > International > Calendar, and choose the format.number formatsGo to Settings > General > International > Region Format, then choose your region.The Region Format also determines the language used for the days and months that appear in apps.AccessibilityTo turn on accessibility features, choose Accessibility and choose the features you want. See Chapter 24, “Accessibility,” on page 107.A, “iPad in Business,” on page 130 .128 Chapter 25 Settings Draft Apple Confidential
ResetYou can reset the keyboard dictionary, network settings, home screen layout, and location warnings. You can also erase all of your content and settings.Erase all content and settings: Go to Settings > General > Reset, then tap Erase All Content and Settings.are removed. It cannot be used until it’s set up again.Reset all settings Go to Settings > General > Reset and tap Reset All Settings.All your preferences and settings are reset.Reset network settings Go to Settings > General > Reset and tap Reset Network Settings.When you reset network settings, your list of previously used networks and on. The Wi-Fi and “Ask to Join Networks” settings are left turned on.Reset the keyboard dictionary Go to Settings > General > Reset and tap Reset Keyboard Dictionary.You add words to the keyboard dictionary by rejecting words iPad suggests as you type. Tap a word to reject the correction and add the word to the keyboard dictionary. Resetting the keyboard dictionary erases all words you’ve added.Reset the Home screen layout Go to Settings > General > Reset and tap Reset Home Screen Layout.Reset location warnings Go to Settings > General > Reset and tap Reset Location Warnings.Location warnings are requests made by apps to use Location Services. request to use Location Services. If you tap Cancel in response, the request isn’t shown again. To reset the location warnings so that you get a request for each app, tap Reset Location Warnings.Settings for appsSee other chapters for information about settings for apps. For example, for Safari settings, see Chapter 4, “Safari,” on page 40.129Chapter 25 Settings Draft Apple Confidential
iPad in Business AAppendixiPad in the enterpriseWith support for secure access to corporate networks, directories, and Microsoft Exchange, iPad is ready to go to work. For detailed information about using iPad in business, go to www.apple.com/ipad/business.If you’re in an enterprise environment, you may be able to set up accounts and other items on iPad to use the information systems at your company, school, or organization. For example, a iPad can access your Exchange email, calendars, and contacts.Passcode Lock, which requires you to create and enter a passcode in order to use iPad.webpage, or by installing them directly on iPad for you. Your administrator may have you install a installation begins.Important:  Setting up Microsoft Exchange accountsMicrosoft Exchange provides email, contact, tasks, and calendar information that you can automatically sync wirelessly to iPad. You can set up an Exchange account directly on iPad. Set up an Exchange account on iPad: Go to Settings > Mail, Contacts, Calendars. Tap Add Account, then tap Microsoft Exchange.Your service provider or administrator can provide the account settings you need.130 Draft Apple Confidential
VPN accessVPN (virtual private network) provides secure access over the Internet to private networks, such as VPN. Ask your administrator what settings you should use.information, contact your administrator.LDAP and CardDAV accountsWhen you set up an LDAP account, you can view and search for contacts on your company or organization’s LDAP server. The server appears as a new group in Contacts. Because LDAP contacts aren’t downloaded to iPad, you must have an Internet connection to view them. Check with your administrator for account settings and other requirements (such as VPN).When you set up a CardDAV account, your account contacts are synced with iPad over the air. You may also be able to search for contacts on your company or organization’s CardDAV server.Set up an LDAP or CardDAV account: Go to Settings > Mail, Contacts, Calendars, then tap Add Account. Tap Other.Your service provider or administrator can provide the account settings you need.131Appendix A iPad in Business Draft Apple Confidential
International Keyboards BAppendixand languages written from right to left.Adding and removing keyboardskeyboard for the language you’ve set is available. To make keyboards for other languages available, use Keyboard settings. For a list of keyboards supported by iPad, go to www.apple.com/ipad/specs.Add a keyboard: Go to Settings > General > International > Keyboards > Add New Keyboard, then choose a keyboard from the list. Repeat to add more keyboards.Remove a keyboard: Go to Settings > General > International > Keyboards, then tap Edit. Tap next to the keyboard you want to remove, then tap Delete.Edit your keyboard list: Go to Settings > General > International > Keyboards. Tap Edit, then drag next to a keyboard to a new place in the list.Switching keyboardsSwitch keyboards while typing: Touch and hold the Globe key to show all enabled keyboards.  key appears when you enable more than one keyboard.You can also tap . When you tap Continue tapping to access other enabled keyboards.Many keyboards provide letters, numbers, and symbols that aren’t visible on the keyboard.Enter accented letters or other alternate characters: Touch and hold the related letter, number, or symbol, then slide to choose a variant. On a Thai keyboard, for example, you can choose native numbers by touching and holding the related Arabic number.ChineseTyping using Pinyincharacters appear. Tap a suggestion to choose it, continue typing Pinyin to see more options.If you keep entering Pinyin without spaces, sentence suggestions appear.132 Draft Apple Confidential
Typing using CangjieBuild Chinese characters from the component Cangjie keys. As you type, suggested characters Typing using Stroke (Wubihua)sequence: horizontal, vertical, left falling, right falling, and hook. For example, the Chinese character 圈 (circle) should begin with the vertical stroke 丨.As you type, suggested Chinese characters appear (the most commonly used characters appear If you’re not sure of the correct stroke, enter an asterisk (*). To see more character options, type another stroke, or scroll through the character list.Tap the match key (匹配) to show only characters that match exactly what you typed. Typing using ZhuyinUse the keyboard to enter Zhuyin letters. As you type, suggested Chinese characters appear. Tap a suggestion to choose it, or continue entering Zhuyin letters to see more options. After you type an initial letter, the keyboard changes to show more letters.If you keep entering Zhuyin without spaces, sentence suggestions appear.Drawing Chinese charactersrecognizes them and shows matching characters in a list, with the closest match at the top. When you choose a character, its likely follow-on characters appear in the list as additional choices.TouchpadTouchpadSome complex characters, such as 鱲 (part of the name for the Hong Kong International Airport), � (elevator), and 㗎 (particle used in Cantonese), can be typed by writing two or more component characters in sequence. Tap the character to replace the characters you typed.Roman characters are also recognized.Select the character or characters you want to convert, then tap Replace.133Appendix B International Keyboards Draft Apple Confidential
JapaneseYou can type Japanese using the Kana or Romaji keyboards. You can also type facemarks.Typing Japanese kanaUse the Kana keypad to select syllables. For more syllable options, tap the arrow key and select another syllable or word from the window.Typing Japanese romajiUse the Romaji keyboard to type syllables. Alternative choices appear along the top of the keyboard, tap one to type it. For more syllable options, tap the arrow key and select another syllable or word from the window.Typing facemarks or emoticonsUsing the Japanese Kana keyboard, tap the ^_^ key.Using the Japanese Romaji keyboard (QWERTY-Japanese layout), tap the Number key , then tap the ^_^ key. Symbols key , then tap the ^_^ key.Typing emoji charactersUse the Emoji keyboard to add picture characters. You also can type emoji characters using a Japanese keyboard. For example, type はーと to get ♥.Using the candidate listAs you type on Chinese, Japanese, or Arabic keyboards, suggested characters or candidates appear Use the extended candidate list: Tap the up arrow at the right to view the full candidate list. Flick up or down to scroll the list. Tap the down arrow to go back to the short list.Using shortcutsWhen using certain Chinese or Japanese keyboards, you can create a shortcut for word and input pairs. The shortcut is added to the personal dictionary. When you type a shortcut while using a supported keyboard, the associated word or input pair is substituted for the shortcut. Shortcuts are available for the following keyboards: ÂChinese - Traditional (Pinyin) ÂChinese - Traditional (Zhuyin) ÂJapanese (Romaji) ÂJapanese (50 Key) ÂGo to Settings > General > Keyboard > Shortcuts.134 Appendix B International Keyboards Draft Apple Confidential
VietnameseTouch and hold a character to see the available diacritical marks, then slide to choose the one you want.You can also type the following key sequences to enter characters with diacritical marks:aa—â Â Âaw—ă (a caron) Âee—ê Âoo—ô Âow—ơ (o hook) Âw—ư (u hook) Âdd—đ (d dash) Âas—á (a acute)af—à Â (a grave) Âar—ả (a question mark) Âax—ã (a rising accent) Âaj—ạ (a drop tone)135Appendix B International Keyboards Draft Apple Confidential
Support and Other Information CAppendixiPad Support siteComprehensive support information is available online at www.apple.com/support/ipad. You can also use Express Lane for personalized support (not available in all areas). See expresslane.apple.com. Low-battery image or “Not Charging” message appearsiPad is low on power and needs to charge for up to twenty minutes before you can use it. For information about charging iPad, see “Charging the battery” on page 22.ororWhen charging, make sure you’re using the 10W USB power adapter that came with iPad or the ÂUSB port on a recent Mac. The fastest way to charge is to use the power adapter. See “Charging the battery” on page 22. ÂiPad may not charge when connected to the USB port on an older Mac, a PC, a keyboard, or to Âa USB hub.If your Mac or PC doesn’t provide enough power to charge iPad, a Not Charging message appears in the status bar. To charge iPad, disconnect it from your computer and connect it to a power outlet using the included Dock Connector to USB Cable and 10W USB power adapter.iPad doesn’t respondiPad may be low on power. Connect iPad to the 10W USB power adapter to charge. See “Charging the battery” on page 22.Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then press Âand hold the Home button to force the app you were using to close. Âbutton until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.If that doesn’t work, reset iPad. Press and hold both the Sleep/Wake button and the Home Âbutton for at least ten seconds, until the Apple logo appears.If the screen doesn’t rotate when you turn iPad, hold iPad upright, and make sure that the Âscreen rotation lock is not engaged.136 Draft Apple Confidential
Restarting and resetting iPadIf something isn’t working right, try restarting iPad, forcing an app to close, or resetting iPad.Restart iPad: logo appears.Force an app to close: Hold down the Sleep/Wake button on top of iPad for a few seconds until a red slider appears, then hold down the Home button until the app closes.Reset iPad: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.“This accessory is not supported by iPad” appearsThe accessory you attached may not work with iPad. Make sure the Dock Connector to USB Cable is free of debris, and refer to the documentation that came with the accessory.Most apps for iPhone and iPod touch can be used with iPad, but they might not take advantage of the large screen. In this case, tap to zoom in on the app. Tap to return to the original size.Check the App Store to see if there’s a version of the app that’s optimized for iPad, or a universal version that’s optimized for iPhone, iPod touch, and iPad.Onscreen keyboard doesn’t appearIf iPad is paired with a Bluetooth keyboard, the onscreen keyboard doesn’t appear. To make the onscreen keyboard appear, press the Eject key on a Bluetooth keyboard. You can also make the Backing up iPadYou can use iCloud or iTunes to automatically back up iPad. If you choose to automatically back up using iCloud, you can’t also use iTunes to automatically back up to your computer, but you can use iTunes to manually back up to your computer.Backing up with iCloudiCloud automatically backs up to iPad daily over Wi-Fi, when it’s connected to a power source and is locked. The date and time of the last backup is listed at the bottom of the Storage & Backup screen. iCloud backs up your:Purchased music, TV shows, apps, and books ÂPhotos and videos in your Camera Roll ÂiPad settings ÂApp data ÂHome screen and app organization ÂMessages ÂNote: Purchased music isn’t backed up in all areas and TV shows aren’t available in all areas.137Appendix C Support and Other Information Draft Apple Confidential
iCloud settings. When you turn on iCloud backup, iPad no longer backs up to your computer automatically when you sync with iTunes.Turn on iCloud backups Go to Settings > iCloud, then log in using your Apple ID and password, if required. Go to Storage & Backup, then turn iCloud Backup on.Back up immediately Go to Settings > iCloud > Storage & Backup, then tap Back Up Now.Manage your backups Go to Settings > iCloud > Storage & Backup, then tap Manage Storage. Tap the name of your iPad. Go to Settings > iCloud > Storage & Backup, then tap Manage Storage. View the devices being backed up Go to Settings > iCloud > Storage & Backup > Manage Storage.Stop iCloud automatic backups Music that isn’t purchased in iTunes isn’t backed up in iCloud. You have to use iTunes to back up and restore that content. See “Syncing with iTunes” on page 20.Important: Backups for music or TV show purchases are not available in all areas. Previous purchases may be unavailable if they are no longer in the iTunes Store, App Store, or iBookstore. Purchased content, as well as Photo Stream content, doesn’t count against your 5 GB of free iCloud storage.Backing up with iTunes iTunes creates a backup of photos in Camera Roll or in Saved Photos, text messages, notes, backed up, but can be restored by syncing with iTunes. When you connect iPad to the computer you normally sync with, iTunes creates a backup each time you: ÂSync with iTunes: iTunes syncs iPad each time you connect iPad to your computer. iTunes won’t Syncing with iTunes” on page 20. ÂUpdate or restore iPad: iTunes automatically backs up iPad before updating and restoring.iTunes can also encrypt iPad backups to secure your data.Encrypt iPad backups: Select “Encrypt iPad backup” in the iTunes Summary screen.Connect iPad to the computer you normally sync with, select iPad in the iTunes window, and click Restore in the Summary pane.Removing an iTunes backupYou can remove an iPad backup from the list of backups in iTunes. You may want to do this, for example, if a backup was created on someone else’s computer.Remove a backup: 1 In iTunes, open iTunes Preferences. ÂMac: Choose iTunes > Preferences. ÂWindows: Choose Edit > Preferences. 2 Click Devices (iPad doesn’t need to be connected). 3 Select the backup you want to remove, then click Delete Backup. 4 138 Appendix C Support and Other Information Draft Apple Confidential
Updating and restoring iPad softwareYou can update iPad software in Settings, or by using iTunes. You can also erase iPad, and then use iCloud or iTunes to restore a backup.Deleted data is no longer accessible through the iPad user interface, but it isn’t erased from iPad. For information about erasing all content and settings, see “Reset” on page 129.Updating iPadYou can update iPad software in Settings, or by using iTunes. Update wirelessly on iPad: Go to Settings > General > Software Update. iPad checks for available software updates.Update software in iTunes: iTunes checks for available software updates each time you sync iPad using iTunes. See “Syncing with iTunes” on page 20.For more information about updating iPad software, go to support.apple.com/kb/HT4623.Restoring iPadYou can use iCloud or iTunes to restore iPad from a backup. Restore from an iCloud backup: Reset iPad to erase all settings and information. Sign in to iCloud and choose Restore from a Backup in the Setup Assistant. See “Reset” on page 129.Restore from an iTunes backup: Connect iPad to the computer you normally sync with, select iPad in the iTunes window, and click Restore in the Summary pane.When the iPad software is restored, you can either set it up as a new iPad, or restore your music, videos, app data, and other content from a backup.For more information about restoring iPad software, go to support.apple.com/kb/HT1414.Can’t send or receive emailIf iPad can’t send or receive email, try these steps.Can’t send email Âa red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.In Settings, go to Mail, Contacts, Calendars, then select the account you’re trying to use. Tap ÂAccount Info, then tap SMTP under Outgoing Mail Server. You can set up additional SMTP servers, or select one from another mail account on iPad. Contact your Internet service provider Set up your mail account directly on iPad, instead of syncing it from iTunes. Go to Settings > ÂMail, Contacts, Calendars, tap Add Account and enter your account information. If iPad is unable to locate your service provider’s settings when you enter your email address, go to support.apple.com/kb/HT4810 for help setting up your account.For additional troubleshooting information, go to www.apple.com/support/ipad. If you still can’t send email, you can use Express Lane (not available in all areas). Go to expresslane.apple.com.139Appendix C Support and Other Information Draft Apple Confidential

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