Apple A1458 Tablet Device User Manual iPad User Guide

Apple Inc. Tablet Device iPad User Guide

User Manual 8 of 8

Can’t receive emailTurn iPad o, and then on again. Press and hold the Sleep/Wake button for a few seconds until Âa red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.If you use one or more computers to check the same email account, it may create a lock-out. ÂFor more information, go to support.apple.com/kb/TS2621.Set up your email account directly on iPad instead of syncing it from iTunes. Go to Settings > ÂMail, Contacts, Calendars, tap Add Account, then enter your account information. If iPad is unable to locate your service provider’s settings when you enter your email address, go to support.apple.com/kb/HT4810 for help setting up your account.If you have an iPad 4G or 3G model that uses a cellular data network, turn o Wi-Fi so iPad Âconnects to the Internet through the cellular data network. Go to Settings > Wi-Fi, then turn o Wi-Fi. For additional troubleshooting information, go to www.apple.com/support/ipad. If you still can’t send email, you can use Express Lane (not available in all countries). Go to expresslane.apple.com.Sound, music, and videoIf iPad does’t have sound or if video won’t play, try these steps.No soundMake sure the iPad speaker isn’t covered. ÂMake sure the Side Switch isn’t set to silent. See “ ÂVolume buttons” on page 11.If you’re using a headset, unplug it, then plug it in again. Make sure you push the plug all the Âway in.Make sure the volume isn’t turned all the way down. ÂMusic on iPad might be paused. If you’re using a headset with a play button, try pressing the Âplay button to resume playback. Or from the Home screen, tap Music, then tap .Check to see if a volume limit is set. In Settings, go to Music > Volume Limit. ÂIf you’re using the line out port on the optional iPad Dock, make sure that you turn on the Âexternal speakers or stereo, and that they’re plugged in correctly and working properly. Use the volume controls on the the external speakers or stereo, not on iPad.If you’re using an app that works with AirPlay, check to see if the AirPlay device you’re sending Âthe sound to is turned on and the volume is turned up. If you want to hear sound through iPad’s speaker, tap and select it from the list.A song, video, or other item won’t playThe song, video, audiobook, or podcast may be encoded in a format that iPad doesn’t support. For information about the audio and video le formats iPad supports, go to www.apple.com/ipad/specs.If a song or video in your iTunes library isn’t supported by iPad, you may be able to convert it to a format iPad supports. For example, you can use iTunes for Windows to convert nonprotected WMA les to a format iPad supports. For more information, open iTunes and choose Help > iTunes Help.140 Appendix C Support and Other Information Draft Apple Confidential
No video or sound when using AirPlayTo send video or audio to an AirPlay device such as an Apple TV, iPad and the AirPlay device must be connected to the same wireless network. If you don’t see the button, iPad isn’t connected to the same Wi-Fi network as an AirPlay device, or the app you’re using doesn’t support AirPlay.When sound or video is being sent to an AirPlay device, iPad doesn’t display video or play Âaudio. To direct the content to iPad and disconnect iPad from the AirPlay device, tap and select iPad in the list.Some apps play only audio over AirPlay. If video isn’t working, make sure that the app you’re Âusing supports both audio and video.If the Apple TV has been set up to require a passcode, you must enter it on iPad when asked, in Âorder to use AirPlay.Make sure the speakers on the AirPlay device are turned on and turned up. If you’re using an ÂApple TV, make sure the TV’s input source is set to Apple TV. Make sure the volume control on iPad is turned up.When iPad is streaming with AirPlay, it must remain connected to the Wi-Fi network. If you take ÂiPad out of range, playback stops.Depending on the speed of your network, it may take 30 seconds or more for playback to begin Âwhen using AirPlay.For more information about AirPlay, go to support.apple.com/kb/HT4437.No image on TV or projector connected to iPadWhen you connect iPad to a TV or projector using a USB cable, the attached display automatically mirrors the iPad screen. Some apps may support using the attached display as a second monitor. Check the app’s settings and documentation.To view HD videos in high resolution, use the Apple Digital AV Adapter or a component Âvideo cable. Make sure the video cable is rmly connected at both ends, and that it’s a supported cable. ÂIf iPad is connected to an A/V switchbox or receiver, try connecting it directly to the TV or projector instead.Make sure that your TV has the proper video input selected, such as HDMI or component video. ÂIf no video appears, press the Home button, disconnect and reconnect the cable, and try again. ÂiTunes Store and App StoreTo use the iTunes Store or the App Store, iPad must have an Internet connection. See “Network” on page 125.iTunes Store or App Store isn’t availableTo purchase content from the iTunes Store or the App Store, you need an Apple ID. You can set up an Apple ID on iPad. Go to Settings > Store > Create New Apple ID.You can also set up an Apple ID on your computer by opening iTunes and choosing Store > Create Account.Note: The iTunes Store and the App Store aren’t available in some countries.141Appendix C Support and Other Information Draft Apple Confidential
Safety, service, and support informationThe following table describes where to get more iPad-related safety, software, and service information.To learn about Do thisUsing iPad safely See the iPad Important Product Information Guide at support.apple.com/manuals/ipad for the latest safety and regulatory information.iPad service and support, tips, forums, and Apple software downloadsGo to www.apple.com/support/ipad.The latest information about iPad Go to www.apple.com/ipad.Managing your Apple ID account Go to appleid.apple.com.Using iCloud Go to www.apple.com/support/icloud.Using iTunes Open iTunes and choose Help > iTunes Help. For an online iTunes tutorial (not available in all areas), go to www.apple.com/support/itunes.Using iPhoto in OS X Open iPhoto and choose Help > iPhoto Help.Using Address Book in OS X Open Address Book and choose Help > Address Book Help.Using iCal in OS X Open iCal and choose Help > iCal Help.Microsoft Outlook, Windows Address Book, Adobe Photoshop Album, and Adobe Photoshop ElementsSee the documentation that came with those apps.Obtaining warranty service First follow the advice in this guide. Then go to www.apple.com/support/ipad or see the iPad Important Product Information Guide at support.apple.com/manuals/ipad.Battery replacement service Go to www.apple.com/batteries/replacements.html.Using iPad in an enterprise environment Go to www.apple.com/ipad/business.Disposal and recycling informationYour iPad must be disposed of properly according to local laws and regulations. Because it contains a battery, iPad must be disposed of separately from household waste. When your iPad reaches its end of life, contact Apple or your local authorities to learn about recycling options.For information about Apple’s recycling program, go to www.apple.com/recycling.Apple and the environmentAt Apple, we recognize our responsibility to minimize the environmental impacts of our operations and products. For more information, go to www.apple.com/environment.142 Appendix C Support and Other Information Draft Apple Confidential
iPad operating temperatureIf the interior temperature of iPad exceeds normal operating temperatures, you may experience the following as it attempts to regulate its temperature:iPad stops charging. ÂThe screen dims. ÂA temperature warning screen appears. ÂImportant: You can’t use iPad while the temperature warning screen is displayed. If iPad can’t regulate its internal temperature, it goes into deep sleep mode until it cools. Move iPad to a cooler location and wait a few minutes before trying to use iPad again.143Appendix C Support and Other Information Draft Apple Confidential
KApple Inc. © 2012 Apple Inc. All rights reserved.Apple, the Apple logo, AirPlay, AirPort, AirPort Express, AirPort Extreme, Aperture, Apple TV, FaceTime, Finder, iBooks, iCal, iLife, iPad, iPhone, iPhoto, iPod, iPod touch, iTunes, iTunes Extras, Keynote, Mac, Mac OS, Numbers, OS X, Pages, Photo Booth, Safari, Spotlight, and Time Capsule are trademarks of Apple Inc., registered in the U.S. and other countries.AirPrint, iMessage, and Multi-Touch are trademarks of Apple Inc.Apple Store, Genius, iCloud, iTunes Plus, iTunes Store, and MobileMe are service marks of Apple Inc., registered in the U.S. and other countries.App Store, iBookstore, and iTunes Match are service marks of Apple Inc.Adobe and Photoshop are trademarks or registered trademarks of Adobe Systems Incorporated in the U.S. and/or other countries.The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Apple Inc. is under license.IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.Ping is a registered trademark of Karsten Manufacturing Corporation and is used in the U.S. under license.Some apps are not available in all areas. App availability is subject to change.Content available on iTunes. Title availability is subject to change.Other company and product names mentioned herein may be trademarks of their respective companies.Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the performance or use of these products. All understandings, agreements, or warranties, if any, take place directly between the vendors and the prospective users. Every eort has been made to ensure that the information in this manual is accurate. Apple is not responsible for printing or clerical errors.019-2266/2012-03 Draft Apple Confidential

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