Avaya J179 IP Phone User Manual Using Avaya D6 D7 IP Phones SIP

AVAYA IP Phone Using Avaya D6 D7 IP Phones SIP

User Manual

Using Avaya J169 / J179 IP Phones SIPRelease 1.5Issue 1October 2017Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
© 2017, Avaya Inc.1All Rights Reserved.2Note3Using a cell, mobile, or GSM phone, or a two-way radio in close4proximity to an Avaya IP telephone might cause interference.5Documentation disclaimer6“Documentation” means information published in varying mediums7which may include product information, operating instructions and8performance specifications that are generally made available to users9of products. Documentation does not include marketing materials.10Avaya shall not be responsible for any modifications, additions, or11deletions to the original published version of Documentation unless12such modifications, additions, or deletions were performed by or on13the express behalf of Avaya. End User agrees to indemnify and hold14harmless Avaya, Avaya's agents, servants and employees against all15claims, lawsuits, demands and judgments arising out of, or in16connection with, subsequent modifications, additions or deletions to17this documentation, to the extent made by End User.18Link disclaimer19Avaya is not responsible for the contents or reliability of any linked20websites referenced within this site or Documentation provided by21Avaya. Avaya is not responsible for the accuracy of any information,22statement or content provided on these sites and does not23necessarily endorse the products, services, or information described24or offered within them. Avaya does not guarantee that these links will25work all the time and has no control over the availability of the linked26pages.27Warranty28Avaya provides a limited warranty on Avaya hardware and software.29Refer to your sales agreement to establish the terms of the limited30warranty. In addition, Avaya’s standard warranty language, as well as31information regarding support for this product while under warranty is32available to Avaya customers and other parties through the Avaya33Support website: https://support.avaya.com/helpcenter/34getGenericDetails?detailId=C20091120112456651010 under the link35“Warranty & Product Lifecycle” or such successor site as designated36by Avaya. Please note that if You acquired the product(s) from an37authorized Avaya Channel Partner outside of the United States and38Canada, the warranty is provided to You by said Avaya Channel39Partner and not by Avaya.40“Hosted Service” means an Avaya hosted service subscription that41You acquire from either Avaya or an authorized Avaya Channel42Partner (as applicable) and which is described further in Hosted SAS43or other service description documentation regarding the applicable44hosted service. If You purchase a Hosted Service subscription, the45foregoing limited warranty may not apply but You may be entitled to46support services in connection with the Hosted Service as described47further in your service description documents for the applicable48Hosted Service. Contact Avaya or Avaya Channel Partner (as49applicable) for more information.50Hosted Service51THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA52HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA53CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE54FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA55WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER56THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH57SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE58APPLICABLE TO ANYONE WHO ACCESSES OR USES THE59HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED60SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON61BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE62DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY63AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF64YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A65COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT66YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE67TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF68YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU69MUST NOT ACCESS OR USE THE HOSTED SERVICE OR70AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED71SERVICE.72Licenses73THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA74WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,75UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya76Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY77AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,78USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED79FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA80CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL81AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.82UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,83AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE84WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA85AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA86RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU87AND ANYONE ELSE USING OR SELLING THE SOFTWARE88WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR89USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,90YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM91YOU ARE INSTALLING, DOWNLOADING OR USING THE92SOFTWARE (HEREINAFTER REFERRED TO93INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO94THESE TERMS AND CONDITIONS AND CREATE A BINDING95CONTRACT BETWEEN YOU AND AVAYA INC. OR THE96APPLICABLE AVAYA AFFILIATE (“AVAYA”).97Avaya grants You a license within the scope of the license types98described below, with the exception of Heritage Nortel Software, for99which the scope of the license is detailed below. Where the order100documentation does not expressly identify a license type, the101applicable license will be a Designated System License as set forth102below in the Designated System(s) License (DS) section as103applicable. The applicable number of licenses and units of capacity104for which the license is granted will be one (1), unless a different105number of licenses or units of capacity is specified in the106documentation or other materials available to You. “Software” means107computer programs in object code, provided by Avaya or an Avaya108Channel Partner, whether as stand-alone products, pre-installed on109hardware products, and any upgrades, updates, patches, bug fixes,110or modified versions thereto. “Designated Processor” means a single111stand-alone computing device. “Server” means a set of Designated112Processors that hosts (physically or virtually) a software application113to be accessed by multiple users. “Instance” means a single copy of114the Software executing at a particular time: (i) on one physical115machine; or (ii) on one deployed software virtual machine (“VM”) or116similar deployment.117License types118Designated System(s) License (DS). End User may install and use119each copy or an Instance of the Software only: 1) on a number of120Designated Processors up to the number indicated in the order; or 2)121up to the number of Instances of the Software as indicated in the122order, Documentation, or as authorized by Avaya in writing. Avaya123may require the Designated Processor(s) to be identified in the order124by type, serial number, feature key, Instance, location or other125specific designation, or to be provided by End User to Avaya through126electronic means established by Avaya specifically for this purpose.127Shrinkwrap License (SR). You may install and use the Software in128accordance with the terms and conditions of the applicable license129agreements, such as “shrinkwrap” or “clickthrough” license130accompanying or applicable to the Software (“Shrinkwrap License”).131Heritage Nortel Software132“Heritage Nortel Software” means the software that was acquired by133Avaya as part of its purchase of the Nortel Enterprise Solutions134Business in December 2009. The Heritage Nortel Software is the135software contained within the list of Heritage Nortel Products located136at https://support.avaya.com/LicenseInfo under the link “Heritage137Nortel Products” or such successor site as designated by Avaya. For138Heritage Nortel Software, Avaya grants Customer a license to use139Heritage Nortel Software provided hereunder solely to the extent of140the authorized activation or authorized usage level, solely for the141purpose specified in the Documentation, and solely as embedded in,142for execution on, or for communication with Avaya equipment.143Charges for Heritage Nortel Software may be based on extent of144activation or use authorized as specified in an order or invoice.145
Copyright1Except where expressly stated otherwise, no use should be made of2materials on this site, the Documentation, Software, Hosted Service,3or hardware provided by Avaya. All content on this site, the4documentation, Hosted Service, and the product provided by Avaya5including the selection, arrangement and design of the content is6owned either by Avaya or its licensors and is protected by copyright7and other intellectual property laws including the sui generis rights8relating to the protection of databases. You may not modify, copy,9reproduce, republish, upload, post, transmit or distribute in any way10any content, in whole or in part, including any code and software11unless expressly authorized by Avaya. Unauthorized reproduction,12transmission, dissemination, storage, and or use without the express13written consent of Avaya can be a criminal, as well as a civil offense14under the applicable law.15Virtualization16The following applies if the product is deployed on a virtual machine.17Each product has its own ordering code and license types. Note,18unless otherwise stated, that each Instance of a product must be19separately licensed and ordered. For example, if the end user20customer or Avaya Channel Partner would like to install two21Instances of the same type of products, then two products of that22type must be ordered.23Third Party Components24“Third Party Components” mean certain software programs or25portions thereof included in the Software or Hosted Service may26contain software (including open source software) distributed under27third party agreements (“Third Party Components”), which contain28terms regarding the rights to use certain portions of the Software29(“Third Party Terms”). As required, information regarding distributed30Linux OS source code (for those products that have distributed Linux31OS source code) and identifying the copyright holders of the Third32Party Components and the Third Party Terms that apply is available33in the products, Documentation or on Avaya’s website at: https://34support.avaya.com/Copyright or such successor site as designated35by Avaya. The open source software license terms provided as Third36Party Terms are consistent with the license rights granted in these37Software License Terms, and may contain additional rights benefiting38You, such as modification and distribution of the open source39software. The Third Party Terms shall take precedence over these40Software License Terms, solely with respect to the applicable Third41Party Components to the extent that these Software License Terms42impose greater restrictions on You than the applicable Third Party43Terms.44T9 Text Input and other products are covered by one or more of the45following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,465,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and476,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,48746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.49No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,502,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.51No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic52of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 153010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea54Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of55China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,56218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;57additional patent applications are pending58The following applies only if the H.264 (AVC) codec is distributed with59the product. THIS PRODUCT IS LICENSED UNDER THE AVC60PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A61CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE62REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH63THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC64VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A65PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO66PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS67GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.68ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,69L.L.C. SEE HTTP://WWW.MPEGLA.COM.70Service Provider71THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S72HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT73OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS74SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE75PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM76THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S77HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN78WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE79OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING80BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,81THE AVAYA CHANNEL PARTNER IS REQUIRED TO82INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE83AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,84DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.85WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL86PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED87THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE88AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES89THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY90AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72991CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 92WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS93LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR94THE PERSONAL USE OF A CONSUMER OR OTHER USES IN95WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE96VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC97VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED98BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR99WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO100PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE101IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION102FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE103OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://104WWW.MPEGLA.COM.105Compliance with Laws106You acknowledge and agree that it is Your responsibility for107complying with any applicable laws and regulations, including, but not108limited to laws and regulations related to call recording, data privacy,109intellectual property, trade secret, fraud, and music performance110rights, in the country or territory where the Avaya product is used.111Preventing Toll Fraud112“Toll Fraud” is the unauthorized use of your telecommunications113system by an unauthorized party (for example, a person who is not a114corporate employee, agent, subcontractor, or is not working on your115company's behalf). Be aware that there can be a risk of Toll Fraud116associated with your system and that, if Toll Fraud occurs, it can117result in substantial additional charges for your telecommunications118services.119Avaya Toll Fraud intervention120If You suspect that You are being victimized by Toll Fraud and You121need technical assistance or support, call Technical Service Center122Toll Fraud Intervention Hotline at +1-800-643-2353 for the United123States and Canada. For additional support telephone numbers, see124the Avaya Support website: https://support.avaya.com or such125successor site as designated by Avaya.126Security Vulnerabilities127Information about Avaya’s security support policies can be found in128the Security Policies and Support section of https://129support.avaya.com/security.130Suspected Avaya product security vulnerabilities are handled per the131Avaya Product Security Support Flow (https://132support.avaya.com/css/P8/documents/100161515).133Downloading Documentation134For the most current versions of Documentation, see the Avaya135Support website: https://support.avaya.com, or such successor site136as designated by Avaya.137Contact Avaya Support138See the Avaya Support website: https://support.avaya.com for139product or Hosted Service notices and articles, or to report a problem140with your Avaya product or Hosted Service. For a list of support141telephone numbers and contact addresses, go to the Avaya Support75website: https://support.avaya.com (or such successor site as76designated by Avaya), scroll to the bottom of the page, and select77Contact Avaya Support.78
Regulatory Statements1Australia Statements2Handset Magnets Statement: 3Danger:The handset receiver contains magnetic devices that can4attract small metallic objects. Care should be taken to avoid5personal injury.6Industry Canada (IC) Statements7RSS Standards Statement8This device complies with Industry Canada licence-exempt RSS9standard(s). Operation is subject to the following two conditions:101. This device may not cause interference, and112. This device must accept any interference, including12interference that may cause undesired operation of the13device.14Le présent appareil est conforme aux CNR d'Industrie Canada15applicables aux appareils radio exempts de licence. L'exploitation est16autorisée aux deux conditions suivantes:171. L'appareil ne doit pas produire de brouillage, et182. L'utilisateur de l'appareil doit accepter tout brouillage19radioélectrique subi, même si le brouillage est susceptible20d'en compromettre le fonctionnement.21Radio Transmitter Statement22Under Industry Canada regulations, this radio transmitter may only23operate using an antenna of a type and maximum (or lesser) gain24approved for the transmitter by Industry Canada. To reduce potential25radio interference to other users, the antenna type and its gain26should be so chosen that the equivalent isotropically radiated power27(EIRP) is not more than that necessary for successful28communication.29Conformément à la réglementation d'Industrie Canada, le présent30émetteur radio peut fonctionner avec une antenne d'un type et d'un31gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie32Canada. Dans le but de réduire les risques de brouillage33radioélectrique à l'intention des autres utilisateurs, il faut choisir le34type d'antenne et son gain de sorte que la puissance isotrope35rayonnée équivalente ne dépasse pas l'intensité nécessaire à36l'établissement d'une communication satisfaisante.37This Class B digital apparatus complies with Canadian ICES-003.38Cet appareil numérique de la classe B est conforme à la norme39NMB-003 du Canada.40Radiation Exposure Statement41This equipment complies with FCC & IC RSS102 radiation exposure42limits set forth for an uncontrolled environment. This equipment43should be installed and operated with minimum distance 20cm44between the radiator & your body. This transmitter must not be co-45located or operating in conjunction with any other antenna or46transmitter.47Cet équipement est conforme aux limites d'exposition aux48rayonnements ISEDétablies pour un environnement non contrôlé.49Cet équipement doit être installé et utilisé avec un minimum de 2050cm de distance entre la source de rayonnement et votre corps.51Japan Statements52Class B Statement53This is a Class B product based on the standard of the VCCI Council.54If this is used near a radio or television receiver in a domestic55environment, it may cause radio interference. Install and use the56equipment according to the instruction manual.5758Denan Power Cord Statement59Danger:Please be careful of the following while installing the60equipment:61• Please only use the connecting cables, power cord, and62AC adapters shipped with the equipment or specified by63Avaya to be used with the equipment. If you use any64other equipment, it may cause failures, malfunctioning,65or fire.66• Power cords shipped with this equipment must not be67used with any other equipment. In case the above68guidelines are not followed, it may lead to death or69severe injury.7071本製品を安全にご使用頂くため、以下のことにご注意ください。72•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず73製品に同梱されております添付品または指定品をご使用くだ74さい。添付品指定品以外の部品をご使用になると故障や動作75不良、火災の原因となることがあります。76•同梱されております付属の電源コードを他の機器には使用し77ないでください。上記注意事項を守らないと、死亡や大怪我78など人身事故の原因となることがあります。79México Statement80The operation of this equipment is subject to the following two81conditions:821. It is possible that this equipment or device may not cause83harmful interference, and842. This equipment or device must accept any interference,85including interference that may cause undesired operation.86La operación de este equipo está sujeta a las siguientes dos87condiciones:881. Es posible que este equipo o dispositivo no cause89interferencia perjudicial y902. Este equipo o dispositivo debe aceptar cualquier91interferencia, incluyendo la que pueda causar su operación92no deseada.93Power over Ethernet (PoE) Statement94This equipment must be connected to PoE networks without routing95to the outside plant.96Taiwan Low Power Radio Waves Radiated Devices Statement97802.11b/802.11g/BT:98Article 12 — Without permission granted by the NCC, any company,99enterprise, or user is not allowed to change frequency, enhance100transmitting power or alter original characteristic as well as101performance to an approved low power radio-frequency devices.102Article 14 — The low power radio-frequency devices shall not103influence aircraft security and interfere legal communications; If104found, the user shall cease operating immediately until no105interference is achieved. The said legal communications means radio106communications is operated in compliance with the107Telecommunications Act. The low power radio-frequency devices108must be susceptible with the interference from legal communications109or ISM radio wave radiated devices.110111
U.S. Federal Communications Commission (FCC) Statements1Compliance Statement2The changes or modifications not expressly approved by the party3responsible for compliance could void the user’s authority to operate4the equipment.5To comply with the FCC RF exposure compliance requirements, this6device and its antenna must not be co-located or operating to7conjunction with any other antenna or transmitter.8This device complies with part 15 of the FCC Rules. Operation is9subject to the following two conditions:101. This device may not cause harmful interference, and112. This device must accept any interference received,12including interferences that may cause undesired13operation.14When using IEEE 802.11a wireless LAN, this product is restricted to15indoor use, due to its operation in the 5.15 to 5.25GHz frequency16range. The FCC requires this product to be used indoors for the17frequency range of 5.15 to 5.25GHz to reduce the potential for18harmful interference to co channel mobile satellite systems. High-19power radar is allocated as the primary user of the 5.25 to 5.35GHz20and 5.65 to 5.85GHz bands. These radar stations can cause21interference with and/or damage to this device.22Class B Part 15 Statement23For product available in the USA/Canada market, only channel 1~1124can be operated. Selection of other channels is not possible.25This equipment has been tested and found to comply with the limits26for a Class B digital device, pursuant to Part 15 of the FCC Rules.27These limits are designated to provide reasonable protection against28harmful interferences in a residential installation. This equipment29generates, uses and can radiate radio frequency energy and, if not30installed and used in accordance with the instructions, may cause31harmful interference to radio communications. However, there is no32guarantee that interference will not occur in a particular installation. If33this equipment does cause harmful interferences to radio or34television reception, which can be determined by turning the35equipment off and on, the user is encouraged to try to correct the36interference by one or more of the following measures:37• Reorient or relocate the receiving antenna.38• Increase the separation between the equipment and receiver.39• Connect the equipment into an outlet on a circuit different from40that to which the receiver is connected.41• Consult the dealer or an experienced radio/TV technician for42help.43Radiation Exposure Statement44This equipment complies with FCC radiation exposure limits set forth45for an uncontrolled environment . This equipment should be installed46and operated with minimum distance of 8 in or 20 cm between the47radiator and your body. This transmitter must not be co-located or48operating in conjunction with any other antenna or transmitter.49EU Countries50This device complies with the essential requirements and other51relevant provisions of Radio Equipment Directive 2014/53/EU. A copy52of the Declaration may be obtained from http://support.avaya.com or53Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–541233 USA.55WiFi and BT transmitter56• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBM57• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBM58General Safety Warning59• Use only the Avaya approved Limited Power Source power60supplies specified for this product.61• There is a risk of explosion if you use an incorrect type of62battery in the DECT handset. Replace used batteries with the63correct battery type: Nickel Metal Hydride (NiMH),64rechargeable, size AAA.65- This product uses NiMH batteries which are recyclable and66must not be disposed of as municipal waste to reduce the67risk of releasing substances into the environment. At the68end of the battery’s useful life, remove the rechargeable69batteries and take them to the nearest battery collection70location to be recycled.71• Ensure that you:72- Do not operate the device near water.73- Do not use the device during a lightning storm.74- Do not report a gas leak while in the vicinity of the leak.75- Limit the power to the device over telecommunications76wiring to 36-57 volt DC or ≤ 1.3 ampere DC.77To ensure the EMC Class B compliance when using a Collaboration78Station with an external HDMI monitor, the monitor must be of a type79with an external AC or DC power supply.80Trademarks81The trademarks, logos and service marks (“Marks”) displayed in this82site, the Documentation, Hosted Service(s), and product(s) provided83by Avaya are the registered or unregistered Marks of Avaya, its84affiliates, its licensors, its suppliers, or other third parties. Users are85not permitted to use such Marks without prior written consent from86Avaya or such third party which may own the Mark. Nothing87contained in this site, the Documentation, Hosted Service(s) and88product(s) should be construed as granting, by implication, estoppel,89or otherwise, any license or right in and to the Marks without the90express written permission of Avaya or the applicable third party.91Avaya is a registered trademark of Avaya Inc.92All non-Avaya trademarks are the property of their respective owners.93Linux® is the registered trademark of Linus Torvalds in the U.S. and94other countries.95
ContentsChapter 1: Introduction.......................................................................................................... 10Purpose................................................................................................................................ 10Chapter 2: Phone overview.................................................................................................... 11Phone overview..................................................................................................................... 11Physical layout...................................................................................................................... 12Chapter 3: Getting started...................................................................................................... 16Logging in to your phone........................................................................................................ 16Locking and unlocking your deskphone................................................................................... 16Logging out of your phone...................................................................................................... 17Chapter 4: Call Operation....................................................................................................... 18Making a call......................................................................................................................... 18Calling a person from the contacts list..................................................................................... 18Making a call using edit dialing............................................................................................... 18Autodialing a pre-assigned number......................................................................................... 19Calling a person from the call history....................................................................................... 19Redialing a number............................................................................................................... 19Speed dialing a person.......................................................................................................... 20Answering a call.................................................................................................................... 20Ignoring an incoming call....................................................................................................... 20Speed dialing to a monitored extension................................................................................... 20Putting a call on hold............................................................................................................. 21Muting a call......................................................................................................................... 21Answering an active call on a monitored extension................................................................... 22Picking up a call to another call pickup group........................................................................... 22Picking up a call to another extension..................................................................................... 22Answering a call for a call pickup group member...................................................................... 22Interrupting a call with a whisper page..................................................................................... 23Making a blind transfer........................................................................................................... 23Viewing the status of monitored stations.................................................................................. 24Excluding others from bridging on to your call.......................................................................... 24Making an outgoing call on a bridged line................................................................................ 25Answering a call on a bridged line........................................................................................... 25Joining a call on a bridged line................................................................................................ 26Independent alerting for each bridged call appearance............................................................. 26Transferring a call to a monitored deskphone........................................................................... 26Making an attended transfer................................................................................................... 27Making an unattended transfer............................................................................................... 28Handling a call by using MDA................................................................................................. 29Making a call using a Click to dial link..................................................................................... 29October 2017 Using Avaya J169 / J179 IP Phones SIP 6Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Making a call using URI dialing............................................................................................... 29Making an emergency call...................................................................................................... 30Recording a call.................................................................................................................... 30Parking a call........................................................................................................................ 31Unparking a call.................................................................................................................... 31Dialing an E.164 number........................................................................................................ 31Handling Conference Call...................................................................................................... 31Using the conference feature............................................................................................ 31Adding a person to an active call...................................................................................... 31Adding a person on hold to a conference call..................................................................... 32Putting a conference call on hold...................................................................................... 32Dropping the last participant from a conference call........................................................... 32Viewing the details for a conference.................................................................................. 32Call History........................................................................................................................... 33Turning off call history...................................................................................................... 33Viewing call history details............................................................................................... 33Viewing the call history.................................................................................................... 34Adding an entry from the call history to your contacts list.................................................... 34Removing an entry from call history.................................................................................. 34Clearing all call history entries.......................................................................................... 35Handling Contact List............................................................................................................. 35Using the contacts feature................................................................................................ 35Adding a new contact...................................................................................................... 35Editing a contact.............................................................................................................. 36Searching for a contact.................................................................................................... 36Extended searching......................................................................................................... 37Viewing the details for a contact....................................................................................... 37Accessing Exchange contacts.......................................................................................... 37Making an auto intercom call.................................................................................................. 38Initiating a group page........................................................................................................... 38Calling someone in your intercom group............................................................................ 39Chapter 5: Handling Presence............................................................................................... 40Presence.............................................................................................................................. 40Viewing contact presence status............................................................................................. 40Changing the presence status................................................................................................ 40Enabling SAC when DND is active.......................................................................................... 41Chapter 6: Customizing Settings.......................................................................................... 42Options & Settings................................................................................................................. 42Setting redial options....................................................................................................... 43Configuring visual alerts................................................................................................... 43Displaying the Phone screen on dialing............................................................................. 43Displaying the Phone screen on receiving a call................................................................. 44Setting the audio path...................................................................................................... 44ContentsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 7Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Setting dialing options...................................................................................................... 44Toggling name and number.............................................................................................. 45Displaying call timers....................................................................................................... 45About Features .................................................................................................................... 46Accessing the Features screen ........................................................................................ 46Using bridged call appearances........................................................................................ 46Monitoring other extensions at a glance............................................................................ 47SLA Mon™ overview........................................................................................................ 47Assigning labels to auto-dial numbers............................................................................... 48Setting up automatic call back.......................................................................................... 48Blocking your extension from displaying during calls.......................................................... 48Displaying your extension on outgoing calls....................................................................... 49Setting up enhanced call pickup alerting ........................................................................... 49Tracing a malicious call.................................................................................................... 50Visual alert for an encrypted call....................................................................................... 50Activating EC500 for simultaneous ringing on multiple phones............................................ 50Extending a call to your cell phone (EC500)...................................................................... 51Retrieving a voice mail..................................................................................................... 51About Hotline.................................................................................................................. 51About Team Button.......................................................................................................... 51Browser.......................................................................................................................... 53Using the WML browser................................................................................................... 53Hunt Group Busy............................................................................................................. 53Using Hunt Group Busy................................................................................................... 54About forwarding calls..................................................................................................... 54Activating Send All Calls.................................................................................................. 54Activating call forwarding................................................................................................. 54Disabling call forwarding.................................................................................................. 55Enabling call forwarding when your line is busy or you do not answer.................................. 55Setting rules for enhanced call forwarding......................................................................... 55Setting up speed dialing......................................................................................................... 57Setting up favorites................................................................................................................ 57Personalizing labels............................................................................................................... 57Screen and Sound Settings.................................................................................................... 58Adjusting the brightness or contrast of the display.............................................................. 58Setting the text size......................................................................................................... 59Setting a ring tone for your deskphone.............................................................................. 59Setting a ring tone for incoming forwarded calls................................................................. 59Setting a ring tone for Team Button................................................................................... 60Setting a ring tone for a call pickup group.......................................................................... 60Assigning specific ring tone to a contact............................................................................ 61Setting an alert for a call pickup group............................................................................... 61Changing the background logo......................................................................................... 62ContentsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 8Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Turning button click sounds on and off.............................................................................. 62Turning error tones on or off............................................................................................. 62Setting key repeat delay................................................................................................... 63Enabling wireless headset bidirectional signaling............................................................... 63Turning Continuous Scrolling on or off............................................................................... 63Changing the display language............................................................................................... 64Setting the time format..................................................................................................... 64Setting Advance Options........................................................................................................ 65Turning automatic gain control on or off............................................................................. 65Integrating other applications with your phone................................................................... 65Configuring Hearing Aid Compatibility............................................................................... 66Setting headset profile..................................................................................................... 67Enabling Away Timer....................................................................................................... 67Chapter 7: Related resources................................................................................................ 68Documentation...................................................................................................................... 68Finding documents on the Avaya Support website............................................................. 70Viewing Avaya Mentor videos................................................................................................. 70Support................................................................................................................................ 71ContentsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 9Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Chapter 1: Introduction1Purpose2This document describes how to use Avaya J169 / J179 IP Phone features.3This document is intended for people who use Avaya J169 / J179 IP Phones.4October 2017 Using Avaya J169 / J179 IP Phones SIP 10Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Chapter 2: Phone overview1Phone overview2The Avaya J169 and J179 IP Phones are SIP-based phones, intended to be used for business3communications. The phones support eight call appearances with four lines of call display. The4phones can support up to three button modules, and each button module supports 24 call5appearances.6The Avaya J169 IP Phone has a monochrome display, and the Avaya J179 IP Phone has a color7display.8October 2017 Using Avaya J169 / J179 IP Phones SIP 11Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Physical layout12342345678910111314151612Phone overviewOctober 2017 Using Avaya DJ169 / J179 IP Phones SIP 12Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Callout number Name Button Icon Description1 Beacon LED N/A The beacon LED flashes a red light tothe upper-right corner of the phone,which indicates that you have a voicemail, an incoming call or you are on acall using the hands free speakercapability.2 Phone display N/A The first line shows status informationsuch as the time and date, primaryextension, error indications, andmissed calls. The second line, calledthe Status Line, provides information,such as when you can use the right orleft navigation arrows to view otherscreens or menus. The Status Linealso provides messages related to thecurrent application or the actions thatyou must perform on a screen. Callappearances appear below the StatusLine. The number of call appearancesavailable to make or receive callsdepend on how your administratoradministers the system.3 Line Keys N/A The line buttons with integrated LEDsshow which lines are in use andcorrespond to the lines on the display.Press the line button to select that line.For an incoming call, the green LEDblinks. While the deskphone is off-hook, both the red and the green LEDglow. Lines also indicate if the systemor system number has enabled ordisabled a feature in the Feature orSystem Numbers view. The green LEDglows to indicate that a feature isenabled. When you turn off thefeature, the LED turns off.Note:For multiple call appearancealerting, the phone highlights thecall appearance with the mostrecent incoming call.4 Softkeys N/A Use the softkeys to act on thehighlighted line on the screen. Thesoftkey labels show you the action thateach key produces. The labels and theTable continues…Physical layoutOctober 2017 Using Avaya J169 / J179 IP Phones SIP 13Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Callout number Name Button Icon Descriptionactions vary depending on the screenthat the phone displays.5, 7 Navigation ring and OK The OK button performs the action ofselecting the function assigned to theleft most soft key function.The navigation arrows performs theaction of scrolling through varioussections of the phone display.6 Phone screen The Phone button displays the Phonescreen when you press the button.During a call, you can gain access tothe following options from the Phonescreen:• Hold•Conference• Transfer• Drop call8 Menu When you press Home, you gainaccess to the Avaya Menu to configureoptions and settings, access thebrowser or any applications available.9 Contacts When you press Contacts, the Phonescreen displays the entries in yourcontact list.10 Recents When you press History, the Phonescreen displays the history of youroutgoing, incoming, and missed calls.The icon on the History thedeskphone lights the button when youhave missed calls. The top line showsthe Missed Call icon and the numberof calls that you have missed.13 Headset Press the Headset button to use theheadset if connected.11 When you press Message, you areconnected directly toyour voice mail system. Thedeskphone lights this buttonwhen you have voice mail messageswaiting. To listen toTable continues…Phone overviewOctober 2017 Using Avaya J169 / J179 IP Phones SIP 14Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Callout number Name Button Icon Descriptionyour voice mail messages, ensure thatthe systemadministrator configures the voice mailfor your extension.14 Speaker N/A Press the Speaker button to use thespeakerphone. To take a call offspeakerphone, lift the handset orpress the Headset button.16 Volume If you press + or - on the Volumebutton on an active call, the phoneincreases or decreases the volume ofyour handset, or speaker accordingly.When you are not on an active call,pressing these buttons adjusts theringer volume.15 Mute Press the Mute button to mute a call inprogress. To unmute the call, press theMute button again.Physical layoutOctober 2017 Using Avaya J169 / J179 IP Phones SIP 15Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Chapter 3: Getting started1Logging in to your phone2About this task3Perform this task to log in to your phone.4The phone supports Multiple Device Access (MDA) using which you can register up to 10 SIP5devices with your extension. If you register to multiple devices, you can perform functions, such as6switching to another registered device during an active call or bridging on to calls at multiple7registered devices.8Procedure91. On the login screen, enter the extension number that your administrator assigned to you for10login.112. Press Enter or OK or #.123. Enter the password that your administrator assigned to you.134. Press Enter or OK or #.14Locking and unlocking your deskphone15About this task16Locking your phone when it is idle prevents it from being used to make a call, with the exception of17an emergency call. When locked, a padlock symbol displays and the only actions you can take are18to receive calls, make an emergency call, or unlock the phone. Locking your phone does not log it19out; you are still logged in but must enter your login password when you unlock the phone. If you20press a button that is not allowed on a locked phone, an error is displayed with a beep.21Note:Ensure that you do not have any active calls when you lock the phone.22When you lock your phone, your presence status changes to Away.23Procedure241. From the Features screen, press Phone Lock.252. Press Lock on the phone screen.26October 2017 Using Avaya J169 / J179 IP Phones SIP 16Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
3. To unlock your phone, press Unlock and enter the password you use for deskphone login.1Logging out of your phone2Procedure31. Go to Avaya Menu > Log out .42. Press OK or Log Out soft key.53. Press Yes to confirm.6Logging out of your phoneOctober 2017 Using Avaya J169 / J179 IP Phones SIP 17Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Chapter 4: Call Operation1Making a call2Procedure31. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available4line.52. Dial the number you want to call.6If you are on a mute call, you can select an available call line appearance by using Up or7Down arrows.8Calling a person from the contacts list9Procedure101. Press Contacts.112. Select the person or number that you want to call.123. Find the contact that you want to call by typing the name of the person as listed.13For example, if you added John Smith to your contacts List as “Smith, John”, start typing the14last name rather than his first name. Each time you press the dialpad, the list display shifts to15match your input. You can also scroll up or down to locate the contact.164. Press Call or OK.17Making a call using edit dialing18Procedure191. From the Phone screen, enter the number you want to call.202. To edit the number, press Bksp to erase the previous character, one character at a time. To21change the character format press the 123 softkey.223. Press Call or OK.23October 2017 Using Avaya J169 / J179 IP Phones SIP 18Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Autodialing a pre-assigned number1About this task2Your system administrator may set up frequently called numbers such as Information Technology or3the Help Desk as Autodial numbers, so you can dial them with one touch.4Procedure51. From the Phone screen, scroll right till you gain access to the System Numbers menu.6To assign labels to or edit labels for your Autodial numbers, see Assigning labels to auto-dial7numbers on page 48.82. Select the number you want to call.93. Press the Call softkey or the OK button.10Calling a person from the call history11Procedure121. Press the History button.132. Scroll to the left or right to view a separate list of all calls, missed, or unanswered calls,14answered calls, or outgoing calls.153. Scroll up or down to select the person or number you want to call.164. Select the person or number you want to call.175. Press the Call softkey or the OK button.18Redialing a number19Procedure201. From the Phone screen, press Redial.21The phone redials the last number or a list of the most recent numbers that you have dialed22appears from which you can select a number to redial. For information on redial settings, see 23Setting Redial Options on page 43.24Note:The phone clears the last number dialed and redial list if you clear the Outgoing Call25Log. Also, the redial softkey disappears.262. If you are working with a redial list, scroll to the number to call and press Call or OK.27Your system administrator can disable Redial functionality.28Autodialing a pre-assigned numberOctober 2017 Using Avaya J169 / J179 IP Phones SIP 19Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Speed dialing a person1Procedure2On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to call.3If speed dial numbers are assigned to a button module attached to your phone, press the button4assigned to the person you want to call.5Answering a call6Procedure7Answer an incoming call in one of the following ways:8• If you are not on another call, lift the handset or press the line button next to the incoming call,9press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset to10answer using the headset.11• If you are on another call, from the Phone screen, scroll to the line with the incoming call and12press Answer or OK. The deskphone automatically answers the incoming call and puts the13previous call on hold.14Note:To automatically display the Phone screen when you receive an incoming call, set the Phone15Screen on Ringing option to Yes.16Ignoring an incoming call17About this task18Use this procedure to turn off the ringer for an incoming call.19Procedure20From the Phone screen, press Ignore.21Speed dialing to a monitored extension2223About this task24Use this task to make a call to a monitored deskphone. Ensure that the monitored deskphone to25which you make the call is in an idle state. If the monitored deskphone has an active call redirection26Call OperationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 20Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
feature and you can override the feature, the monitored deskphone rings for 30 seconds. If no one1answers the call during this time, the system redirects the call to the redirected number.2Procedure31. Go to the Features screen.42. Scroll to choose the monitored deskphone that you want to call.53. Press Select or press OK twice.6Result7The deskphone makes a call to the monitored extension.8Putting a call on hold9Procedure101. Press Phone to view the main Phone screen, if necessary.112. If you are not active on the line you want to put on hold, select that line.123. Press Hold.13Note:The phone might display a hold timer when you put a call on hold.144. Press Resume, OK button, or the line button of the held call to retrieve the call. Your system15administrator might have administered the Hold Recall feature, which alerts you visually and16with a priority ring to remind you of a held call after a certain period of time.17Muting a call18About this task19While on a call, you can mute the microphone of your phone so that the other party cannot hear you.20Procedure211. Press Mute during a call so that the other person on the call cannot hear you.222. Press Mute again to unmute the call.23Note:When you mute the call, the Mute button light is on and the top line displays the Mute24icon.25Putting a call on holdOctober 2017 Using Avaya J169 / J179 IP Phones SIP 21Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Answering an active call on a monitored extension1Procedure21. Go to the Features screen.32. Scroll to choose the monitored extension for which you want to answer the incoming call.43. Press Select or press OK twice.5Picking up a call to another call pickup group6About this task7When your administrator has set up this feature, you can answer a call ringing at a phone in a call8pickup group other than your own.9Procedure101. Scroll right from the Phone screen to access the Features screen.112. If necessary, scroll down to Extended Call Pickup and press OK or just press the12corresponding line button.133. Answer the call using the pickup number and then press Enter or OK.14Picking up a call to another extension15About this task16When your administrator has set up this feature, you can answer a call ringing at another extension17without having to be a member of a Pickup group.18Procedure191. Scroll right from the Phone screen to gain access to the Features screen.202. If necessary, scroll down to Directed Call Pickup and press OK or just press the21corresponding line button.223. Answer the call using the extension number and then press Enter or OK.23Answering a call for a call pickup group member24Procedure251. From the Phone screen, gain access to the Features screen.26Call OperationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 22Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
2. Scroll to Call Pickup and press Select or the corresponding line button.1Interrupting a call with a whisper page2About this task3Use the Whisper Page feature to interrupt or “barge in” on another user's call and make an4announcement. This feature is unique because only the person on the paged extension can hear5the page. Other parties on the call cannot hear the page, and the person who makes the page6cannot hear anyone on the call. If the paged user has a display telephone, the paged user can see7your caller ID. For example, users A and B are on a call. You have an urgent message for user A8and make a whisper page. All three users hear the tone that signals the page, but only user A hears9the page itself. You cannot hear user B.10Procedure111. Scroll right from the Phone screen to gain access to the Features screen.122. If necessary, scroll down to Whisper Page and press OK or just press the corresponding line13button.143. Enter the extension you want to call.154. Press Enter or OK to immediately start dialing and deliver your message when the person16you called answers.17Making a blind transfer18About this task19An unattended transfer is when you transfer an active call without establishing a call with the call-20transfer recipient.21Before you begin22Ensure that the Blind Transfer feature is enabled by your administrator.23Procedure241. On an active call, press or tap the Transfer softkey.25The phone displays the Enter transfer destination screen.262. Enter the phone extension number or the SIP URI on the Destination line or select from one27of the following options:28•Held Call: Displays the held call line appearance as an option and switches to the Select29Transfer Method screen.30•History: Displays the recent call history as an option and switches to the Select Transfer31Method screen.32Interrupting a call with a whisper pageOctober 2017 Using Avaya J169 / J179 IP Phones SIP 23Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
•Contacts: Displays the contacts list as an option and switches to the Select Transfer1Method screen.2•Cancel: Terminates the call transfer.3•More: Displays more options related to call transfer.4•Priority: Displays Precedence selection screen.5You can also use Favorites to transfer the call.63. Select Transfer softkey.7Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More8for more options. Symbol, Clear, 123, and Cancel are displayed when you select More9option.10The phone displays the Select Transfer Method screen.114. To complete the transfer, press the Now softkey.12The phone transfers the call to the selected number.13Note:• Unanswered transfers might return to your phone as a recalled transfer. In this case,14you hear a priority ring and see a display message Return next to the call.15• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up16feature, you can disconnect the call to complete the transfer. This feature is available17only when Blind Transfer is disabled.18Viewing the status of monitored stations19Procedure201. Go to the Features screen.212. Scroll to view the status of all the monitored stations.22Note:The Team button screen remains active till you close the screen.23Excluding others from bridging on to your call24About this task25Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto a26specific call. You can activate exclusion only during an active call.27Call OperationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 24Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Before you begin1The feature is available only if the administrator enables the option for your extension.2Procedure31. Access the Features screen during an active call.42. Scroll down to Exclusion and press OK or just press the corresponding line button.5When you activate Exclusion during a call, all parties except you and the calling and the6called party are dropped from the call.7Making an outgoing call on a bridged line8About this task9When you make a call on a bridged line, you are using another phone user’s line. The caller ID10associated with the call you are making might show the call as coming from you or coming from the11person whose line you are using. If you have any questions about how the name or extension12displays to the person you are calling, contact your administrator.13Procedure141. Select the bridged line you want to use.152. Press OK or select the corresponding call appearance to get a dial tone.163. Dial the phone number, or call the person from the Contacts list, or call the person from the17History list.18Answering a call on a bridged line19About this task20Answering a call on a bridged line is the same as answering the call on a primary line. For multiple21call appearance alerting, the phone highlights the call appearance with the most recent incoming22call. If the ringing line is selected, you can answer by picking up the handset or by pressing Speaker23or Headset or Answer.24Procedure251. Select the bridged call that you want to answer.26The ringing line is selected automatically. If you are on another call when a call comes in to a27bridged line, you have to select the ringing line.282. Press Answer.29Making an outgoing call on a bridged lineOctober 2017 Using Avaya J169 / J179 IP Phones SIP 25Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Joining a call on a bridged line1Procedure21. Select the bridged call in progress that you want to join.32. Press the Bridge softkey or OK.4Independent alerting for each bridged call appearance5You can configure a unique alerting option for each bridged call appearance on your deskphone if6the administrator has enabled the Independent alerting feature for your extension.7The following four options are available:8•On: The deskphone plays a ringtone on an incoming call on the bridged appearance.9•Off: The deskphone does not play an alert ringtone on an incoming call on the bridged10appearance.11•Delayed: The deskphone plays an alerting melody after a delay if you do not answer a call on12the bridged appearance. Your administrator can configure the delay.13•Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance.14Note:For multiple call appearance alerting, the phone highlights the call appearance with the most15recent incoming call.16Transferring a call to a monitored deskphone17Before you begin18You must be on an active call.19About this task20Use this task to transfer an active call to a monitored deskphone. If the monitored deskphone has an21active call redirection feature and you can override the feature, the monitored deskphone rings for2230 seconds. If no one answers the call during this time, the system redirects the call to the23redirected number.24Procedure251. Go to the Features screen.262. Scroll to choose the monitored deskphone to which you want to transfer the active call and27press Select or OK.28The system puts the active call on hold and rings the monitored deskphone.29Call OperationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 26Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
3. To complete the transfer, perform one of the following actions:1• Press the Complete softkey.2• On-hook the handset.3• Press the Speaker button.4Making an attended transfer5About this task6An attended transfer is when you put an active call on hold and establish a second call with the call-7transfer recipient before transferring the call.8Procedure91. On an active call, press or tap the Transfer softkey.10The phone displays the Enter transfer destination screen.112. Enter the phone extension number or the SIP URI on the Destination line or select from one12of the following options:13•Held Call: Displays the held call line appearances as an option and switches to the Select14Transfer Method screen.15•History: Displays the recent call history as an option and switches to the Select Transfer16Method screen.17•Contacts: Displays the contacts list as an option and switches to the Select Transfer18Method screen.19•Cancel: Terminates the call transfer.20•More: Displays more options related to call transfer.21•Priority: Displays Precedence selection screen.22You can also use Favorites to transfer the call.233. Select Transfer softkey.24Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More25for more options. Symbol, Clear, 123, and Cancel are displayed when you select More26option.27The active call is put on hold, and the second call starts ringing. The call transfer-recipient28answers the call.294. To complete the transfer, press the Complete softkey.30The phone transfers the call to the selected number.31Making an attended transferOctober 2017 Using Avaya J169 / J179 IP Phones SIP 27Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Note:• Unanswered transfers might return to your phone as a recalled transfer. In this case,1you hear a priority ring and see a display message Return next to the call.2• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up3feature, you can disconnect the call to complete the transfer.4Making an unattended transfer5About this task6An unattended transfer is when you transfer an active call without establishing a call with the call-7transfer recipient.8Procedure91. On an active call, press or tap the Transfer softkey.10The phone displays the Enter transfer destination screen.112. Enter the phone extension number or the SIP URI on the Destination line or select from one12of the following options:13•Held Call: Displays the held call line appearance as an option and switches to the Select14Transfer Method screen.15•History: Displays the recent call history as an option and switches to the Select Transfer16Method screen.17•Contacts: Displays the contacts list as an option and switches to the Select Transfer18Method screen.19•Cancel: Terminates the call transfer.20•More: Displays more options related to call transfer.21•Priority: Displays Precedence selection screen.22You can also use Favorites to transfer the call.233. Select Transfer softkey.24Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More25for more options. Symbol, Clear, 123, and Cancel are displayed when you select More26option.27The phone displays the Select Transfer Method screen.284. Select Talk softkey.295. To complete the transfer, press the Complete softkey.30The phone transfers the call to the selected number.31Call OperationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 28Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Note:• Unanswered transfers might return to your phone as a recalled transfer. In this case,1you hear a priority ring and see a display message Return next to the call.2• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up3feature, you can disconnect the call to complete the transfer.4Handling a call by using MDA5Before you begin6Ensure that the system administrator activates the option for your extension.7Procedure81. Answer or initiate a call from the first phone.92. Press Bridge on the first phone to switch to the second phone.10The bridged call appears on the second MDA phone. However, limited service icon might11appear briefly if your MDA phone joining the call has a different signalling mode address12family. This will disappear automatically after the MDA phone joining the call switches and13starts using the existing calls signalling mode address family.14Making a call using a Click to dial link15Procedure161. Select the line with the link for the person or number you want to call.172. Press the line button corresponding to the line with the link or press OK.18Result19The phone starts a call to the person or number associated with the click to dial link.20Making a call using URI dialing21Before you begin22Ensure that you have the URI of the extension number and Edit dialing feature enabled.23Handling a call by using MDAOctober 2017 Using Avaya J169 / J179 IP Phones SIP 29Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Procedure11. Enter the number that you want to call.2a. Press the Bksp softkey to delete the characters you have entered.3b. Press the ABC, abc, or 123 softkey to change between the input methods.42. Enter the complete URI that you want to call.53. Press the Call softkey to make the call.6Making an emergency call7Procedure81. On the Phone screen, press Emerg.92. Press Yes when the deskphone displays a prompt.103. To end the emergency call, press End Call.11Recording a call12About this task13Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail system.14This feature is available only if your administrator has set up the feature on your telephone.15Procedure161. During an active call, scroll right from the Phone screen to access the Features menu.172. If necessary, scroll down to OTR and press OK or just press the corresponding line button to18start recording the call.19Important:Some countries, states, and localities have laws that determine if and under what20circumstances you can record telephone conversations. Before using the OTR feature,21you must understand and comply with these laws.223. Hang up to stop recording.23Call OperationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 30Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Parking a call1Procedure21. During an active call, gain access to the Features screen.32. Press OK or the corresponding line button to choose Call Park.4A checkbox is selected and is displayed on screen.5Unparking a call6Procedure71. From the Phone screen, gain access the Features screen.82. Press Select or OK or the corresponding line button to choose Call Unpark.93. Enter the original extension from which the call was parked.104. Press Enter or OK to unpark the call.11Dialing an E.164 number12Procedure131. Press asterisk (*) twice.14If you are using the SPEAKER, the HEADSET, or the call appearance line, the deskphone15displays the plus sign (+) softkey on the screen.162. Dial the number that you want to call.17Handling Conference Call1819Using the conference feature2021Adding a person to an active call22Procedure231. During a call, on the Phone screen, press Conf.24Parking a callOctober 2017 Using Avaya J169 / J179 IP Phones SIP 31Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
The phone puts the second call on hold.12. Dial the phone number, or call the person from the contacts list or from the history list.23. Press the Join softkey.34. To add another person, press Add and repeat steps 3 and 4.45Adding a person on hold to a conference call6Procedure71. From the Phone screen, select your active call.82. Tap/Press Conf or Add if you are already in a conference.93. Select the call on hold that you want to add to the conference.104. Tap/Press Resume to take the call off hold.115. Tap/PressJoin or Conf to add the person to the conference call.1213Putting a conference call on hold14Procedure151. Press Hold during a conference call.162. Press Resume or OK or select the call appearance to resume the conference call.1718Dropping the last participant from a conference call19About this task20Use the following procedure to drop the last participant added to the conference call. Once you drop21the last added participant, you cannot use the procedure to drop other participants. The deskphone22plays an error tone if you try to use the drop method again. If you add another participant after23dropping the last added participant, you can use the drop method again to drop this participant.24Procedure251. From the Phone screen, select your active call.262. Press Drop once the conference is up.27The deskphone drops the last added person from the conference.2829Viewing the details for a conference3031Call OperationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 32Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
About this task1Note:Depending on which server your extension is configured in, you might not be able to see the2details of a conference. If you are not able to view the details of a conference, contact your3system administrator.4Procedure51. On the Phone screen, select your active call.62. Press Conf.73. Dial the telephone number, or call the person from the Contact list, or call the person from8the History list.94. When the person answers, press Join or OK to add the person to the existing call.105. Press Add and repeat these steps to add another person to the conference.116. Press Details button to access the details on the participants.12Call History1314Turning off call history15Use this task to turn History on or off. If you have bridged call appearances on your phone, you can16choose whether or not to include calls to your bridged lines in your call history log.17Procedure181. Select Options & Settings > Application Settings.192. To select the type of call history logging that you want to turn off, perform one of the following20actions:21• To turn off logging your calls, select History.22• To turn off logging the bridged lines, select Log Bridged Calls.233. Press Change or OK to turn call history logging on or off.244. Press Save.2526Viewing call history details27Procedure281. Press History.29Call HistoryOctober 2017 Using Avaya J169 / J179 IP Phones SIP 33Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
2. Select the number you want to view.13. Press Details.2If you are logging bridged calls as well as your own, bridged call details are identified by3either CALL FOR: (calls made to the bridged line) or CALLED FROM: (calls made from the4bridged line) preceding the applicable number. To log/not log bridged calls, see Turning off5call history on page 33.64. To return to the list view, press Back .78Viewing the call history9Procedure101. Press History.11You can go to the top of the list by pressing History again.122. Scroll to the right or left to view separate lists of answered, outgoing, or missed calls.13Note:When contacts whose presence you have set up to track have called you, the applicable14presence icon displays along with the call information.153. Scroll up or down to view the entries on the list.1617Adding an entry from the call history to your contacts list18Procedure191. Press History.202. Select the number you want to add to your Contacts list.213. Press +Contact.224. If necessary, edit the name and telephone number.235. Press Save.2425Removing an entry from call history26Procedure271. Press History.282. Select the number you want to delete.293. Press More, and then press Delete.304. Press Yes to confirm the deletion.31Call OperationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 34Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Clearing all call history entries2About this task3Clearing all entries from the call history deletes all the entries for the specific list you are viewing.4For example, if you are viewing the Outgoing calls list, the phone deletes only the entries for5outgoing calls.6Procedure71. Press History.82. Press Clear All.93. Press Yes or OK to confirm.10Handling Contact List1112Using the contacts feature13You can save up to 250 names and up to 6 telephone numbers for each name. When you press the14Contacts button, the phone activates the Contacts search mode automatically.15Note:When you press the Contacts button you might not see all of the functions that are described in16this chapter. The functions are not available because your administrator has disabled changes17to Contacts.1819Adding a new contact20Procedure211. Press Contacts > New.222. Enter the first and last name using the dialpad.233. Choose Yes in the Track Presence field to know the presence information for this contact. If24the presence information is available for this person, the deskphone displays the presence25icon next to this name of the contact on the Phone screen or the Contact screen.264. Scroll to the next field.275. Enter the number.28Handling Contact ListOctober 2017 Using Avaya J169 / J179 IP Phones SIP 35Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
The contact number can include a-z, A-Z, 0-9, and the following special symbols: comma (,),1space, dash (-), dot (.), + , * , #, $, &, !, ~, ?, +, =, |. A comma (,) inserts a pause during2dialing.36. Scroll to the next field and choose the type of number that you entered: Work, Home, Mobile.47. If you have another number for this contact, select the next field and repeat Step 5 to Step 6.5You can add up to five additional numbers for this contact, but you can designate only one6number as primary.78. Press Save.89Editing a contact10Procedure111. Press Contacts.122. Search for and select the contact you want to edit.133. Press More > Edit or Details > Edit.144. Choose the field you want to edit.155. Use the dial pad and softkeys to change the contact information.166. Press Save.1718Searching for a contact19Procedure201. Press CONTACTS.212. Use the dialpad to type the name that you want to search.22If you set up your contacts in the Last Name and First Name format, type the letters of the23last name. If you have set up your contacts using a different format, type the most likely24letters that matches the contact that you want to find.253. When the deskphone displays the required match, you can perform any of the following26actions:27• To call the contact, press Call.28• To edit the contact information, press More > Edit.29Call OperationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 36Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Extended searching2About this task3If your system administrator has set up a corporate contact list or database and has made the4extended searching feature available, you can make a call to other users in your system by name.5Procedure61. Press Contacts.72. Press More > Search.83. Use the dialpad keys to enter all or part of the first and last name of the person that you want9to call.104. Press Search to start the search.115. If the search displays the name and number of the person that you want to call, select the12line on which the name appears, and select an appropriate softkey from the following13sofkeys:14•Call: To dial the number of the selected person.15•Details: To see detailed information about the selected person.16•Cancel: To return to the Search screen.176. If the search does not locate the person that you are searching, press Cancel, and use this18procedure to perform a different search. For example, if you entered a partial first and last19name, enter the name in its entirety and search again.2021Viewing the details for a contact22Procedure231. Press Contacts.242. Select the contact that you want to view.253. Press Details to see the information available for that contact.26Selecting Details is the only way to dial a second or third number for a contact.274. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the28Contacts screen.2930Accessing Exchange contacts31Procedure321. Press CONTACTS.33Handling Contact ListOctober 2017 Using Avaya J169 / J179 IP Phones SIP 37Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
2. Press the More softkey twice and then press the Exchange or softkey.13. To copy a contact from the Exchange server to the contacts list, press +Local.24. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for3the contact.45. Press Save.5Making an auto intercom call6About this task7Use the Auto-Intercom feature to call a specific extension or intercom group.8Procedure91. Before dialing, scroll right from the Phone screen to access the Features screen.102. If necessary, scroll down to Auto Icom and press OK or just press the corresponding line11button.12Two numbers display with the Auto Icom feature, for example “Auto icom 2 3”. The first13number denotes the intercom group number for the Dial Intercom feature. The next number14denotes the extension your administrator has predefined as your automatic intercom15destination extension.163. Press the number(s) that corresponds to the destination extension.174. Press Enter or OK to activate the intercom call to that extension, where the call appearance18identifies the incoming call with your name followed by ICOM.19Initiating a group page20Procedure211. Dial the group pilot number.22The extensions in the group that you are calling auto answer the page.232. Wait for seven seconds before you speak as the deskphone requires that time to allow audio24path.253. Press End Call to stop paging.26Related links27Calling someone in your intercom group on page 3928Call OperationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 38Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Calling someone in your intercom group2About this task3If your system administrator has set up an intercom group, you can call anyone in that group by4pressing a few numbers.5Procedure61. Before dialing, scroll right from the Phone screen to access the Features screen.72. If necessary, scroll down to Dial Icom and press OK or just press the corresponding line8button.9The intercom group number shows next to the Dial Intercom feature and the next denotes10the extension your administrator has predefined as your automatic intercom destination11extension.123. Press the number(s) that corresponds to the destination extension.134. Press Enter or OK to activate the intercom call to that extension, where the call appearance14identifies the incoming call with your name followed by ICOM.15Related links16Initiating a group page on page 3817Initiating a group pageOctober 2017 Using Avaya J169 / J179 IP Phones SIP 39Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Chapter 5: Handling Presence1Presence2If your administrator enabled the presence feature for your deskphone, the deskphone displays your3presence information on the top line. With the Presence feature, you can:4• Track the presence information of a contact for whom you set the Track Presence option to5Yes. You can turn on the Track Presence option for a contact while adding a contact or editing6the contact details. For more information about adding and editing a contact, see the chapter7Using the contacts feature.8• Manually change your presence status.9You can use the Track Presence feature to view presence information of users in your Contacts list.10With the Track Presence feature, you can see whether the person you want to get in touch with is11available or not, and receive an indication of when that person is available to receive a call. In12addition, when you are on a call, other users can see that you are busy and can call you later, or13contact you using another method.14Viewing contact presence status15Procedure161. Press Contacts.172. Scroll to the required contact.18The deskphone displays presence icon for the contact to show the status.19Changing the presence status20About this task21The deskphone displays your presence status on the top line that you can change manually.22Procedure231. Press Home.242. Press Select to select My Presence.25October 2017 Using Avaya J169 / J179 IP Phones SIP 40Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
3. Scroll and press Select to choose any of the following options:1•Automatic: To let the deskphone manage the presence state.2•Available: To show you are available and open for communication.3•Busy: To show you are busy.4•Away: To show you are away from the deskphone.5•Do not Disturb: To show you are not open for communication.6•Out of Office: To show you are out of office.7•Offline: To appear invisible. The deskphone continues to keep the presence subscriptions8with the Presence Server. The deskphone also keeps receiving notifications for the9contacts for whom the deskphone subscribed to watch.104. Press Save.11Enabling SAC when DND is active12About this task13Perform the following procedure to activate the Send All Calls (SAC) feature to redirect calls to the14redirection number when you have manually set the presence status to Do Not Disturb (DND). This15feature is available only if your administrator configured it for you.16Procedure171. Press Home.182. Press Select to select Options & Settings > Advanced Options > Presence Integration.193. Select DND affects SAC and change the value to Yes.204. Press Save.21Enabling SAC when DND is activeOctober 2017 Using Avaya J169 / J179 IP Phones SIP 41Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Chapter 6: Customizing Settings1Options & Settings2The Options & Settings menu contains the following submenus:3•Call Settings4•Assign Speed Dial Entries5•Assign Favorites Entries6•Application Settings7•Screen & Sound Options8•Language & Region9•Advanced Options10The Call Settings menu includes choices for automatically displaying the Phone screen when, you11get an incoming call, when you place a call, when you answer a call, turning call timers on or off,12controlling how Redial works, turning Visual Alerting on or off, and more.13Assign Speed Dial Entries lets you assign speed dial numbers to up to 10 contacts. When you a14press a single digit key and keep the key depressed for a short duration, the phone initiates a call to15that person. See Setting up speed dialing on page 57 for more information.16Assign Favorites Entries lets you build a list of up to nine favorite contacts or features. See Setting17up favorites on page 57 for more information.18The Application Settings menu includes choices for personalizing button labels, turning call19History on or off and including bridged calls in your call History.20Screen & Sound options includes choices for adjusting brightness and contrast, ring pattern,21background, button clicks, error tones, text size and phone screen width.22Language and Region settings includes choices for setting the display language and the time23format.24The Advanced Options menu includes choices for integrating other applications such as25Microsoft® Exchange Server with your phone.26You can also set AGC (Automatic Gain Control) for your headset, handset, and the speaker audio.27October 2017 Using Avaya DJ169 / J179 IP Phones SIP 42Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Setting redial options2About this task3Use this task to view a list of last four numbers that you dialed or to dial the last dialed number when4you use the redial feature.5Procedure61. Press Home.72. Press Select to select Options & Settings > Call Settings > Redial.83. Press Change to select one of the following options:9•One Number: To dial the last dialed number.10•List: To display the last four dialed numbers.114. Press Save.1213Configuring visual alerts14About this task15Use this task to cause the LED in the top right corner of the phone to flash when the deskphone16gets incoming calls.17Procedure181. Press Home.192. Press Select to select Options & Settings > Call Settings > Visual Alerting.203. Press Change to select On or Off.214. Press Save.2223Displaying the Phone screen on dialing24About this task25Use this task to set the deskphone to display the Phone screen when you dial a number to make a26call.27Procedure281. Press Home.292. Press Select to select Options & Settings > Call Settings > Phone Screen on Calling.303. Press Change to select one of the following:31•Yes: To display the Phone screen when you dial a number.32Options & SettingsOctober 2017 Using Avaya J169 / J179IP Phones SIP 43Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
•No: To remain on the current screen when you dial a number.14. Press Save .23Displaying the Phone screen on receiving a call4About this task5Use this task to display the Phone screen when you receive a call.6Procedure71. Press Home.82. Press Select to select Options & Settings > Call Settings > Phone Screen on Ringing.93. Press Change to select one of the following:10•Yes: To display the Phone screen when you receive a call.11•No: To remain on the current screen when you receive a call.124. Press Save.1314Setting the audio path15Sets your phone to receive calls on the Speaker or the Headset.16Procedure171. Press Home.182. Press Select to select Options & Setting > Call Settings > Audio Path.193. Press Change to select Headset or Speaker.204. Press Save.2122Setting dialing options23About this task24Your phone has the following two dialing options:25• You can dial a number by picking up the handset, getting a dial tone, and dialing the required26number (off-hook dialing).27• You can use the edit dialing feature. If you set this feature, you can enter all or part of the28number, use backspace to correct a digit if needed, and when ready, initiate the dialing process29using a softkey.30If you activated the Limit Number of Concurrent Calls (LNCC) feature in the edit dialing mode, and31you start dialing a number when at the same time your deskphone receives a call, the deskphone32presents this call as a missed call.33Customizing SettingsOctober 2017 Using Avaya DJ169 / J179 IP Phones SIP 44Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Procedure11. Press Avaya Home.22. Press Select to select Options & Settings > Call Settings > Dialing options.33. Press Change to select On-hook or Editable.4When on-hook dialing is in effect, dialpad (edit dial) searches are not available. During an5active call when you select the second line appearance, the first line appearance goes on6hold and the Editable mode is disabled irrespective of your Dialing options setting.74. Press Save.89Toggling name and number10About this task11Use this procedure to display either caller name or caller number if the caller name is too long to fit12on the deskphone screen.13Procedure141. Press Avaya Home.152. Press Select > Options & Settings > Call Settings > Toggle Name/Number.163. Press Change to select On or Off .174. Press Save .1819Displaying call timers20About this task21You can set your call settings to display the duration of calls. You can turn the call timer display on22or off.23Procedure241. Press Home.252. Press Select to select Options & Settings > Call Settings > Display Call Timers.263. Press Change to select Yes or No.274. Press Save.28Options & SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 45Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
About Features1This topic describes the special features of your deskphone. Your administrator might have set up2your deskphone with the features and the call appearances on one screen. The Features screen3gives you access to advanced telephony features, such as Call Forwarding and Speed Dial buttons.4You can use Send All Calls and Call Forward features to forward incoming calls to other numbers.5When you enable the EC500, you can forward calls from your desk phone to your cell phone. Other6features such as Call Park, Call Pickup Extended, and Transfer to Voicemail may be available on7your Features screen. The Forward menu also lists the forwarding features. The features that are8available depend on what your administrator has assigned to your phone.9You can also invoke these features using the Feature Access Code (FAC) . If you activate or10deactivate a feature using FAC and the corresponding feature button is not administered on the11deskphone, you might not get the indication of the feature activation or deactivation.12In addition to the Features screen, your administrator might also provide selected features on13softkeys on the call appearance (Phone) screen. For more information about what features and14options are available for your extension, contact your administrator.1516Accessing the Features screen17About this task18Use this task to gain access to the Features screen.19The option on the Features screen display one of the following icons:20•The icon: Indicates the feature is available.21•The icon: Indicates the feature is activated.22•The icon: Indicates the feature is not available.23For models with LEDs, the LED next to the feature name indicates if the feature is currently on or24off. If the light is on, the feature is on.25Procedure261. On the Phone screen, use the right navigation button to gain access to the Features screen.27To return to the main Phone screen, press Phone or scroll to the left.282. Scroll down to see the features that have been administered for your extension.2930Using bridged call appearances31In addition to your own call appearances, your phone might show one or more bridged call32appearances on the display screen. A bridged call appearance is of another user and enables you33to determine if that call appearance is in use, answer calls on that appearance, or join a call in34Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 46Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
progress on that call appearance from your deskphone. You can also make outgoing calls on a1bridged call appearance when the bridged call appearance is not in use.23Monitoring other extensions at a glance4About this task5If your job requires that you cover or monitor phones for others, your system administrator may set6up “busy indicators” so that you can see whether an extension you cover is idle or busy at a glance.7Extensions you can monitor with busy indicators show the word “Busy” next to the extension8number.9Procedure101. From the Phone screen, gain access to the System Numbers menu.112. If necessary, scroll to the line button for the extension you want to check. If that extension is12in use, the busy indicator displays next to the word Busy.133. To call a monitored extension, scroll to the applicable line and press the line or OK button14associated with that extension.1516SLA Mon™ overview17SLA Mon™ technology is a patented Avaya technology embedded in Avaya products to facilitate18advanced diagnostics. The deskphones support SLA Mon™ agent which works with a Avaya19Diagnostic Server (ADS). SLA Mon™ server controls the SLA Mon™ agents to execute advanced20diagnostic functions, such as:21• Endpoint Diagnostics22- The ability to remotely control IP phones, to assist end users with IP phone configuration23and troubleshooting.24- The ability to remotely generate single and bulk test calls between IP phones.25- The ability to remotely execute limited packet captures on IP phones to troubleshoot and26diagnose IP phone network traffic.27• Network Monitoring28- The ability to monitor multiple network segments for performance in terms of packet loss,29jitter, and delay.30- The ability to monitor hop-by-hop QoS markings for voice and video traffic.31For more information on Avaya Diagnostic Server, see Administering Avaya Diagnostic Server with32SLA Mon™. For information on SLA Mon™ related parameters, see Administering Avaya339601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP.34About FeaturesOctober 2017 Using Avaya J169 / J179 IP Phones SIP 47Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Assigning labels to auto-dial numbers2About this task3Autodial numbers are frequently-called numbers in your office or organization, for example, a Help4desk number. Your system administrator sets up Autodial numbers, but you can assign and edit their5labels. The administrator might just allot a specific button to be an Autodial number, but leave the6number itself blank; in this case you can add the number yourself.7Procedure81. From the Phone screen, scroll right twice to display the System Numbers menu.92. Scroll to the line to which you want to assign a label or number.10Some labels are not editable. If you can't scroll to a certain line or hear an error tone when11you press the line button, you cannot edit that label.123. Press Edit.134. Use the dialpad to enter the label text or the Autodial number.145. Press Save.1516Setting up automatic call back17Procedure181. Gain access to the Features screen when you get a busy signal from the extension that you19called.202. Scroll to Auto Callback.213. Press OK or press the corresponding line button.2223Blocking your extension from displaying during calls24About this task25You can override the system (default) setting to display your extension on outgoing calls. Use the26Calling Party Number Blocking feature to prevent your number from displaying.27Procedure281. From the Phone screen, scroll right to access the Features screen.292. Select CPN Block.30To stop calling party number blocking, see Displaying your extension on outgoing calls on31page 49.323. Enter the extension number you do not want the called party to see.33Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 48Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
4. Press Enter or OK to start calling party number blocking.12Displaying your extension on outgoing calls3About this task4If you used the CPN Block feature to block your extension's display on calls you make, you can5change it back using CPN Unblock. CPN (Calling Party Number) Unblock lets parties you call see6your extension.7Procedure81. From the Phone screen, scroll right to access the Features screen.92. Select CPN Unblock.10To set up calling party number blocking, see Blocking your extension from displaying during11calls on page 48.123. Enter your extension number.134. Press Enter or OK to stop calling party number blocking.1415Setting up enhanced call pickup alerting16About this task17Use this feature to configure audible and visual alert when an incoming call to someone in your18corresponding call pickup group is ringing.19Procedure201. Press Home.212. Select Options & Settings.223. Press Select or OK.234. Select Screen & Sound Options.245. Scroll to Call Pickup Ring Type.256. Press Select or OK.267. Select the ring tone using the navigation keys.278. To set the type of alerts for call pickup, select Call Pickup Indication.289. Select the call pickup indication type using the right or left navigation keys or press Change29softkey.3010. Press Save.31About FeaturesOctober 2017 Using Avaya J169 / J179 IP Phones SIP 49Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Tracing a malicious call2About this task3Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a4controller to begin call tracing and provide information for reporting this call. This feature is available5only if your administrator has set up the phone system to trace and track malicious calls and there is6an attendant or controlling user to oversee the trace.7Procedure81. During an active call, scroll right from the Phone screen to access the Features menu.92. If necessary, scroll down to MCT and press OK or just press the corresponding line button to10start the trace.11An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates12MCT.13Important:Some countries, states, and localities have laws that determine if and under what14circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature,15you must understand and comply with these laws.1617Visual alert for an encrypted call18While using your deskphone, you can now see whether an incoming or an outgoing call is19encrypted. The secure status is indicated by the secure icon, a padlock, on the active call20appearance.21Note:The secure icon appears only if a two-party call is encrypted. For 9608/9608G deskphones, even if22you have set the screen width of your deskphone to half, the deskphone shows the secure icon.2324Activating EC500 for simultaneous ringing on multiple phones25Procedure261. From the Phone screen, gain access to the Features screen.272. Scroll to EC500 and press OK/Select or the corresponding line button.28Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 50Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Extending a call to your cell phone (EC500)2Procedure31. During an active call, gain access to the Features screen.42. Scroll to Extend Call , and press OK to forward the call to your mobile phone.53. Answer the call on your cell phone.6The call remains active on your deskphone, so you can switch back to your deskphone at7any time.89Retrieving a voice mail10About this task11Use this procedure to listen to your voice mail messages. The Message button and the Message12Wait Indicator at the upper right corner of the phone glows red to indicate that you have a voice13mail.14Before you begin15• Ensure that the system administrator configures the voice mail for your extension.16• Get the User ID and password of your voice mail from your system administrator.17Procedure181. To log in to your voice mail, press the Message button.192. Follow the voice prompts to playback your voice messages.2021About Hotline22You can use the Hotline feature to dial a preconfigured number that your system administrator has23already set for you.24To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a25headset, press HEADSET. The deskphone automatically dials the number that your system26administrator has configured for you.2728About Team Button29If the administrator configured the Team Button feature for your deskphone, you can monitor another30deskphone to:31•See if the monitored deskphone redirects calls to another deskphone.32About FeaturesOctober 2017 Using Avaya J169 / J179 IP Phones SIP 51Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
• See if the monitored deskphone has an active call.1• Answer any of the calls that are ringing on the monitored deskphone.2• Make a speed dial call to the monitored deskphone by pressing the Team Button softkey when3the monitored deskphone does not have an active call.4• Transfer an active call to the monitored deskphone by pressing the Team Button softkey.5The call redirection feature, SAC, CFWD, or ECF, might be active on the monitored deskphone. The6monitoring deskphone can override call redirection when speed dialing or transferring an active call7to the monitored deskphone. The override feature ensures that the call made to the monitored8deskphone rings on the monitored deskphone and is not routed to the redirected number.9To override call redirection, the administrator must configure on SMGR:10• The monitored deskphone setting that enables the monitoring deskphone to override call11redirection directly or through a choice provided to the user12• The monitoring deskphone setting that enables the deskphone to override the call redirection13feature that is active on a monitored deskphone14For more information to set the overriding permission on SMGR, see Administering Avaya Aura®15System Manager.16The following table shows different icons of the Team Button feature for the 9611G IP deskphone.17Icon IndicationThe monitored extension is idle.The monitored extension is on another call.The monitored extension is idle, but the user has forwarded all incoming calls to adifferent extension.The monitored extension is on another call, and the user has forwarded all incomingcalls to another extension.The following table shows different icons of the Team Button feature for 9608/9608G deskphones.18Icon IndicationThe monitored extension is idle.The monitored extension is on another call.The monitored extension is idle, but the user has forwarded all incoming calls to adifferent extension.The monitored extension is on another call, and the user has forwarded all incomingcalls to another extension.Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 52Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Browser2Your deskphone includes WML Web browser capability to use additional applications such as LDAP.3The applications available through the browser vary depending on how your system administrator4has configured your deskphone. For more information, contact your administrator.5Gain access to the browser through Avaya Menu. If you do not see the Browser option on Avaya6Menu, Web applications must be available for your deskphone.78Using the WML browser9Procedure101. Press Home.112. Scroll to Browser.123. Press Select or OK.13The WML browser opens the home page.144. Scroll to the link that you want to view.155. Press OK to open the link.166. Perform any of the following actions:17• To stop loading the current page, press Cancel.18• To reload the current page, press Refresh.19• To open the home page, press Home.20• To close the browser, press PHONE.21• To edit a text in an application, use the right side call appearance buttons.2223Hunt Group Busy24Using the Hunt Group Busy feature, users can opt-in or opt-out of the calls specific to the hunt25group. A hunt group is a collection of users who handle similar types of calls. A user can be a part of26multiple hunt groups.27The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy button28corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique four-29digit index for each group.30About FeaturesOctober 2017 Using Avaya J169 / J179 IP Phones SIP 53Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Using Hunt Group Busy2About this task3Use the Hunt Group Busy buttons on the Features screen, to stop or start receiving calls from a4particular hunt group.5Procedure61. To stop receiving calls from a particular hunt group, tap the corresponding Hunt Group7Busy button.82. To turn off the Hunt Group Busy feature for a particular hunt group and start receiving calls,9tap the corresponding Hunt Group Busy button.1011About forwarding calls12You can forward your incoming calls to another number or to voice mail. When the Forward button13light is on, one or more of the forwarding features are active. The forwarding features available on14your phone depend on the options your administrator has set. For more information about the15options available on your extension, contact your administrator.1617Activating Send All Calls18Procedure191. Gain access to the Features screen.202. Scroll to choose Send All Calls.213. Press Select or the corresponding line button to activate the feature.2223Activating call forwarding24Procedure251. Gain access to the Features screen.262. Scroll to choose Call Forward.273. Press Select or the corresponding line button.284. Enter the destination number to which you want to forward your calls.295. Press Enter.30Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 54Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Note:You can view the call originator when the call forwarding chain has two or more1participants. This feature works if your administrator has configured the related2parameter.34Disabling call forwarding5About this task6Use this task to turn off any call forwarding feature that you activated.7Procedure81. Press the right navigation button to gain access to the Features screen.92. Select the active call forwarding feature that you want to turn off.103. Press OK or the line button on which the call forwarding feature appears.1112Enabling call forwarding when your line is busy or you do not13answer14About this task15Use this task to set a number to which your calls are forwarded when your line is busy or when you16do not answer a call. You must enter the telephone number where the calls are forwarded each time17you enable this feature.18Procedure191. From the Phone Screen, gain access to the Features screen.202. Press Select to choose Call Fwd Busy/No Ans.213. Enter the number to which you want to forward your calls.224. Press Enter or OK button to turn call forwarding off if it is already on.2324Setting rules for enhanced call forwarding2526About this task27You can use this feature to forward the incoming calls on your deskphone to various destination28numbers based on call type and call state.29Procedure301. From the feature list, select Enhanced Call Forward.31About FeaturesOctober 2017 Using Avaya J169 / J179 IP Phones SIP 55Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
The deskphone displays a list of enhanced call forwarding rules.12. Select the required rules from the following list, and enter the corresponding numbers.2• Forward all calls:3• Internal [Enter Number]4• External [Enter Number]5• Forward when busy:6• Internal [Enter Number]7• External [Enter Number]8• Forward when no answer:9• Internal [Enter Number]10• External [Enter Number]11If you have configured a number for any of the rules, the deskphone displays that number in12place of the text Enter Number.133. Press Save to save the destination number.144. Perform one of the following actions:15• To activate forwarding for a rule, press Turn on for that rule.16• To activate forwarding for all the rules, press All on.17Editing a rule18Procedure191. Access the Enhanced Call Forward feature from the Features screen.202. Select the rule that you want to edit and press Edit.213. Enter the destination number using the numeric keypad.224. Press Save.23Turning off a rule24Procedure251. Access the Enhanced Call Forward feature from the Features screen.262. Select the rule that you want to turn off.273. Press Turn off.284. To turn off all the active rules, press All off.295. Press Exit.30Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 56Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Setting up speed dialing1Procedure21. Press Home.32. Press Select to select Options & Settings > Assign Speed Dial Entries.43. Scroll and press Assign to select the required unassigned line.54. Press Select to select the number that you want to assign.6Setting up favorites7About this task8Use this task to create a list of favorite contacts or features for quick access. You can include up to9nine favorite items in the favorite list.10Procedure111. Press Avaya Home.122. Press Select > Options & Settings > Assign Favorites Entries.133. Press Contacts or Features to select and set the favorites .14Personalizing labels15About this task16You can change the labels that the phone displays for your extensions, features, and the system17numbers or speed dial buttons. For example, you can change the label for your extension to My18Line. If you have a button module attached to your deskphone, you can change any of those labels.19For example, you can change a Help Desk extension to read Help Desk.20Procedure211. Press Home.22Note:To edit a label on an attached Avaya SBM24 Button Module, press the Edit button on23the module and proceed to Step 10.242. Select Options & Settings.253. Press Select or OK.264. Select Application Settings.27Setting up speed dialingOctober 2017 Using Avaya J169 / J179 IP Phones SIP 57Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
5. Press Select or OK.16. Select Personalize Labels.27. Press Select or OK.38. Select the label you want to edit.4If the label you want to edit is on the Features menu, scroll down past your call5appearances, and select the feature you want to edit. If the label you want to edit is on the6System Numbers menu, scroll to right and select the system number label you want to7personalize.89. Press Edit.910. Type a new label without any comma (,).10Press More then Clear to clear all text fields and start again.1111. Press Save or OK.1212. (Optional) To revert to the default button labels, select Home > Options & Settings >13Application Settings > Restore Default Button Labels.14a. Press Select.15b. Press Default.16Screen and Sound Settings1718Adjusting the brightness or contrast of the display19About this task20Use this task to adjust the brightness and contrast of deskphone screen or button module as21applicable. Contrast adjustment applies only to a deskphone with a black and white display or a22button module attached to a deskphone with a color display screen. You cannot adjust the contrast23of a deskphone with a colored display.24Procedure251. Press Home.262. Press Select to select Options & Settings > Screen & Sound Options.273. Press Brightness or Contrast.284. Select Phone or an attached button module as applicable.295. Use the arrow keys to increase or decrease the brightness or contrast.306. Press Save.31Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 58Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Setting the text size2About this task3Use this task to change the size of the text. The large text option is available only for the English4language.5Before you begin6You can use the procedure only if the administrator enables the option for your deskphone.7Procedure81. Press Home.92. Press Select to select Options & Settings > Screen & Sound Options > Text Size.103. Press Change to select one of the following:11•Normal: To set the default text size.12•Large: To set the large text size.134. Press Save.1415Setting a ring tone for your deskphone16About this task17Use this task to select a ring tone for incoming calls. You can select from a range of classic and rich18ring tones. Classic ring tones are simple synthesized sounds. Rich ring tones are richer and more19complex sounds.20Procedure211. Press Home.222. Press Select to select Options & Settings > Screen & Sound Options > Personalized23Ringing.243. Press Change to select the required ring tone.254. Press Save.2627Setting a ring tone for incoming forwarded calls28About this task29Use this task to specify the ring tone that you want to hear for incoming calls that are forwarded to30your deskphone. You can hear the ring tone that you specified for the:31•Caller.32Screen and Sound SettingsOctober 2017 Using Avaya J169 / J179IP Phones SIP 59Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
• First deskphone that forwarded the call.1Procedure21. Press Home.32. Press Select to select Options & Settings > Screen & Sound Options > Call Fwd Ring.43. Press Change to select one of the following:5•Caller: To hear the ring tone that you specified for the caller.6•Forwarder: To hear the ring tone that you specified for the first deskphone that forwarded7the call.84. Press Save.910Setting a ring tone for Team Button11About this task12Use this task to set a ring tone for deskphones that you monitor.13Procedure141. Press Home.152. Press Select to select Options & Settings > Screen & Sound Options > Team Button16Ring Type.173. Press Change to select the required ring tone.184. Press Save.1920Setting a ring tone for a call pickup group21About this task22Use this task to select a ring tone for an audio alert on your deskphone for a call pickup group.23Procedure241. Press Home.252. Press Select to select Options & Settings > Screen & Sound Options > Call Pickup Ring26Type.273. Press Change to select the required ring tone.284. Press Save.29Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 60Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Assigning specific ring tone to a contact2You can configure the ringtone that your deskphone plays when your deskphone receives a call3from a contact in your local phone book. Hence, when you receive an incoming call, you can identify4the caller based on the ringer that your deskphone plays. If you have not specified a ringtone for a5contact, the deskphone plays the default ringtone.6Procedure71. Press CONTACTS.82. Select the contact for which you want to assign a ring tone, and press Details.93. Press Edit.104. Scroll to Ringer.115. Press OK.126. Use the Up and Down navigation keys to choose the ring tone of your choice and press OK.137. Press Back.148. Press Save.1516Setting an alert for a call pickup group17About this task18Use this task to set a call pickup group alert on your deskphone. The call pickup group alert19provides a visual or an audio alert on your deskphone when a member in your call pickup group20gets a call.21Procedure221. Press Home.232. Press Select to select Options & Settings > Screen & Sound Options > Call Pickup24Indication.253. Press Change to select one of the following:26•Audible: Provides an audio alert.27•Visual: Provides a visual alert.28•Both: Provides both audio alert and visual alert.29•None: Provides no call pickup alert.304. Press Save.31Screen and Sound SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 61Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Changing the background logo2About this task3If your system administrator has set up an alternate background choice, you can change the logo4your screen displays. Logos are not available on 9608 deskphones.5Note:Your system administrator can also change the background logo through the settings file.6Procedure71. Press Home.82. Press Select to select Options & Settings > Screen and Sound Options > Background9Logo.103. Use the Right/Left arrows to select the required logo.114. Press Save.1213Turning button click sounds on and off14About this task15Use the procedure to turn off button click sound.16Procedure171. Press Home.182. Press Select to select Options & Settings > Screen & Sound Options > Button Clicks.193. Press Change to turn sound on or off.204. Press Save.2122Turning error tones on or off23Your deskphone beeps if you make a mistake or take an action that is not allowed. If you do not24want to hear error beeps, set your error tone to Off.25Procedure261. Press Home.272. Press Select to select Options & Settings > Screen & Sound Options > Error Tones.283. Press Change to turn error tones on or off.294. Press Save.30Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 62Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Setting key repeat delay2About this task3Use this procedure to set the time for which you must press the navigation key to start the auto4repeat process. You can select from the following options:5• No Repeat6• Default7•Short8• Long9• Very Long10Procedure111. Press Home.122. Press Select to select Options & Settings > Screen & Sound Options > Key Repeat13Delay.143. Press Change to select the required option.154. Press Save.1617Enabling wireless headset bidirectional signaling18Before you begin19Check if the headset supports EHS signaling.20Procedure211. Press Home.222. Press Select to select Options & Settings > Call Settings > Headset Signaling.233. Press Change to select one of the following options:24•Disabled: Disables signaling from the deskphone to the headset.25•Switchhook and Alert: Activates the wireless link to the headset if you press Headset.26When the deskphone receives an incoming call, you hear the alert tone in the headset.27•Switchhook only: Activates the wireless link to the headset if you press Headset. When28the deskphone receives an incoming call, you do not hear the alert tone in the headset.2930Turning Continuous Scrolling on or off31About this task32Use the procedure to control continuous scrolling feature for your deskphone.33Screen and Sound SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 63Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Procedure11. Press Home.22. Press Select to select Options & Settings > Screen & Sound Options > Continuous3Scrolling.43. Press Change to turn continuous scrolling on or off.54. Press Save.6Changing the display language7About this task8Use this task to change the display language of your deskphone.9Procedure101. Press Home.112. Press Select to select Options & Settings > Language & Region > Language.123. Press Select or OK button to change the language.134. Press Save.14Related links15Setting the time format on page 641617Setting the time format18You can change the way your deskphone displays the time on your Phone screen. The time format19is either 12 or 24 hours.20Procedure211. Press Home.222. Press Select to select Options & Settings > Language & Region > Time Format.233. Press Change to select the required time format.244. Press Save.25Related links26Changing the display language on page 6427Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 64Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Setting Advance Options12Turning automatic gain control on or off3About this task4The automatic gain control (AGC) automatically adjusts the audio output level to achieve a constant5and better quality audio.6Procedure71. Press Home.82. Press Select to select Options & Settings > Advanced Options > Automatic Gain9Control.103. Select the Handset, Headset, or Speaker for which you want to turn AGC on or off.114. Press Change to turn AGC on or off.125. Press Save.1314Integrating other applications with your phone15About this task16If your administrator has set up this option, you can integrate Microsoft® Exchange Server calendar17and contacts with your phone. First, establish your credentials by entering the user name and18password you use for Microsoft Exchange Server email purposes and the domain of your Exchange19Server. After establishing your credentials, you can set your calendar preferences.20Procedure211. Press Home .222. Press Select to select Options & Settings > Advanced Options > Exchange Integration.233. If you have already set up your credentials and do not want to change them, proceed to Step245. To establish or change your credentials, select Email Name & Password and enter the25following:26• Your Microsoft Exchange server email user name.27• Your Microsoft Exchange server email password.28• The domain of the server on which Microsoft Exchange runs.29• Whether you want the deskphone to display a prompt to enter your user name and30password every time you access Microsoft Exchange calendar on your phone. Press31Change to change the setting as required.324. Press Save.33Setting Advance OptionsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 65Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
5. To set or change your calendar preferences, select Calendar and enter the following:1• Whether or not you want your phone to activate the calendaring feature. Press Change to2change the Use Exchange Calendar setting to Yes or No.3• Whether or not you want your phone to remind you of items on your calendar. Press4Change to change the Enable Exchange Reminder setting to Yes or No.5• If you want to be reminded of calendar items, indicate in minutes how far in advance you6want to get a reminder for your appointments. For example, setting the value to 120 will7cause a reminder to appear two hours before the appointment start time and setting the8value to 5 will cause a reminder to appear five minutes before the start time of9appointment. Setting the value to 0 minutes will cause the reminder to be displayed at the10start time of the appointment. To enter minutes, select More, then 123 and type the11number of minutes.12• Whether you want the appointment reminder to reappear after a “snooze” period in13minutes you specify. For example, setting the Exchange Snooze Time value to 5 will14cause a Reminder popup to reappear five minutes after you have “snoozed” it.15• Whether or not you want to hear a tone with a reminder popup window. Press Change to16change the Exchange Reminder Tone setting to Yes or No.176. To change your contacts preferences, select Contact and configure the following:18• Whether or not you want your phone to remind you of items on your calendar. Press19Change to change the Use Exchange Contacts setting to Yes or No.20• Contact your administrator if you want to change the Exchange subscription period.217. Press Save to save your settings and preferences.22Note:When Exchange calendar is active, a Calendar label displays beneath your last call23appearance on the Phone screen.2425Configuring Hearing Aid Compatibility26Procedure271. Press Home.282. Press Select to select Options & Settings > Advanced Options > Handset Equalization29Operation.303. Press Change to select one of the following options:31• Default32• Audio Opt for audio optimization33• HAC Opt for hearing aid compatibility optimization344. Press Save.35Customizing SettingsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 66Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Setting headset profile2Procedure31. Press Home.42. Press Select to select Options & Settings > Advanced Options > Headset Profile.53. Press Change or OK button to select the profile that matches your headset.6For more information on headset profiles that Avaya supports, see the document Avaya one-7X® 96X1 Series IP Deskphone Headset Profiles at the Avaya Support website.84. Press Save.910Enabling Away Timer11About this task12Perform the following procedure for the deskphone to automatically update the presence status to13Away after a predefined time.14Procedure151. Press Home.162. Press Select to select Options & Settings > Advanced Options > Presence Integration.173. Select Away Timer and change the value to On.184. Select Away Timer Value.195. Enter the time in minutes. You can enter any value in the range of 5 to 999.206. Press Save.21Setting Advance OptionsOctober 2017 Using Avaya J169 / J179 IP Phones SIP 67Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Chapter 7: Related resources1Documentation2See the following related documents at http://support.avaya.com.3Title Use this document to: AudienceOverviewAvaya Aura® Session ManagerOverview and SpecificationSee characteristics and capabilities,including feature descriptions,interoperability, performance specifications,security and licensing requirements of theAvaya Aura® Session Manager.For people who wantto gain a high-levelunderstanding of theAvaya Aura® SessionManager features,functions, capacities,and limitations.Avaya IP Office™ Platform FeatureDescriptionSee information about the featuredescriptions.For people whoperform systemadministration tasks.Avaya IP Office™ Platform SolutionDescriptionSee information about how the products andservices that interoperate with this solution.For people who wantto gain a high-levelunderstanding of theIP Office features,functions, capacities,and limitations.ImplementingDeploying Avaya Aura® SessionManagerSee the installation procedures and initialadministration information for Avaya Aura®Session Manager.For people whoinstall, configure, andverify Avaya Aura®Session Manager onAvaya Aura® SystemPlatform.Upgrading Avaya Aura® SessionManagerSee upgrading checklists and procedures. For people whoperform upgrades ofAvaya Aura® SessionManager.Deploying Avaya Aura® SystemManager on System PlatformSee the installation procedures and initialadministration information for Avaya Aura®System Manager.For people whoinstall, configure, andverify Avaya Aura®Table continues…October 2017 Using Avaya J169 / J179 IP Phones SIP 68Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Title Use this document to: AudienceSystem Manager onAvaya Aura® SystemPlatform at acustomer site.Avaya IP Office™ Platform SIPTelephone Installation NotesSee the installation procedures and initialadministration information for IP Office SIPtelephone devices.For people whoinstall, configure andverify SIP telephonedevices on IP Office.AdministeringAdministering Avaya Aura® SessionManagerSee information about how to perform AvayaAura® Session Manager administration tasksincluding how to use management tools,how to manage data and security, an how toperform periodic maintenance tasks.For people whoperform Avaya Aura®Session Managersystem administrationtasks.Administering Avaya Aura® SystemManagerSee information about how to perform AvayaAura® System Manager administration tasksincluding how to use management tools,how to manage data and security, an how toperform periodic maintenance tasks.For people whoperform Avaya Aura®System Manageradministration tasks.Administering Avaya IP Office™Platform with ManagerSee information about short codeconfigurations for the feature listFor people who needto access IP Officefeatures using shortcodes.Administering Avaya IP Office™Platform with Web ManagerSee information about IP Office WebManager administration tasks including howto use the management tool, how to managedata and security, and how to performmaintenance tasks.For people whoperfrom IP OfficeWeb Manageradministration tasks.MaintainingMaintaining Avaya Aura® SessionManagerSee information about the maintenancetasks for Avaya Aura® Session Manager.For people whomaintain Avaya Aura®Session Manager.Troubleshooting Avaya Aura®Session ManagerSee information for troubleshooting AvayaAura® Session Manager, resolving alarms,replacing hardware, and alarm codes andevent ID descriptions.For people whotroubleshoot AvayaAura® SessionManager.Using Avaya IP Office™ PlatformSystem Status ApplicationSee information about the maintenancetasks for System Status Application.For people whomaintain SystemStatus Application.Using Avaya IP Office™ PlatformSystem MonitorSee information about the maintenancetasks for SysMonitor.For people whomaintain SysMonitor.DocumentationOctober 2017 Using Avaya J169 / J179 IP Phones SIP 69Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
1Finding documents on the Avaya Support website2Procedure31. Navigate to http://support.avaya.com/.42. At the top of the screen, type your username and password and click Login.53. Click Support by Product > Documents.64. In Enter your Product Here, type the product name and then select the product from the7list.85. In Choose Release, select an appropriate release number.96. In the Content Type filter, click a document type, or click Select All to see a list of all10available documents.11For example, for user guides, click User Guides in the Content Type filter. The list displays12the documents only from the selected category.137. Click Enter.14Viewing Avaya Mentor videos15Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya16products.17About this task18Videos are available on the Avaya Support website, listed under the video document type, and on19the Avaya-run channel on YouTube.20Procedure21• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one22of the following actions:23- In Search, type Avaya Mentor Videos to see a list of the available videos.24- In Search, type the product name. On the Search Results page, select Video in the25Content Type column on the left.26• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and27perform one of the following actions:28- Enter a key word or key words in the Search Channel to search for a specific product or29topic.30- Scroll down Playlists, and click the name of a topic to see the available list of videos posted31on the website.32Related resourcesOctober 2017 Using Avaya DJ169 / J179 IP Phones SIP 70Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)
Note:Videos are not available for all products.1Support2Go to the Avaya Support website at http://support.avaya.com for the most up-to-date3documentation, product notices, and knowledge articles. You can also search for release notes,4downloads, and resolutions to issues. Use the online service request system to create a service5request. Chat with live agents to get answers to questions, or request an agent to connect you to a6support team if an issue requires additional expertise.7SupportOctober 2017 Using Avaya J169 / J179 IP Phones SIP 71Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 27, 2017—11:10 AM (UTC)

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