Avaya J179 IP Phone User Manual Using Avaya D6 D7 IP Phones SIP
AVAYA IP Phone Using Avaya D6 D7 IP Phones SIP
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User Manual
Using Avaya J169 / J179 IP Phones SIP
Release 1.5
Issue 1
October 2017
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
© 2017, Avaya Inc.1
All Rights Reserved.2
Note3
Using a cell, mobile, or GSM phone, or a two-way radio in close4
proximity to an Avaya IP telephone might cause interference.5
Documentation disclaimer6
“Documentation” means information published in varying mediums7
which may include product information, operating instructions and8
performance specifications that are generally made available to users9
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CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE54
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YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU69
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR70
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED71
SERVICE.72
Licenses73
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA74
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Avaya grants You a license within the scope of the license types98
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License types118
Designated System(s) License (DS). End User may install and use119
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Heritage Nortel Software132
“Heritage Nortel Software” means the software that was acquired by133
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for execution on, or for communication with Avaya equipment.143
Charges for Heritage Nortel Software may be based on extent of144
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Copyright1
Except where expressly stated otherwise, no use should be made of2
materials on this site, the Documentation, Software, Hosted Service,3
or hardware provided by Avaya. All content on this site, the4
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Virtualization16
The following applies if the product is deployed on a virtual machine.17
Each product has its own ordering code and license types. Note,18
unless otherwise stated, that each Instance of a product must be19
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Third Party Components24
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Party Components to the extent that these Software License Terms42
impose greater restrictions on You than the applicable Third Party43
Terms.44
T9 Text Input and other products are covered by one or more of the45
following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,46
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and47
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,48
746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.49
No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,50
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.51
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic52
of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 153
010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea54
Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of55
China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,56
218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;57
additional patent applications are pending58
The following applies only if the H.264 (AVC) codec is distributed with59
the product. THIS PRODUCT IS LICENSED UNDER THE AVC60
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A61
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE62
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH63
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC64
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A65
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO66
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS67
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.68
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,69
L.L.C. SEE HTTP://WWW.MPEGLA.COM.70
Service Provider71
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S72
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT73
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS74
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE75
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM76
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BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,81
THE AVAYA CHANNEL PARTNER IS REQUIRED TO82
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AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES89
THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY90
AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72991
CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 92
WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS93
LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR94
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN95
WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE96
VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC97
VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED98
BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR99
WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO100
PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE101
IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION102
FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE103
OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://104
WWW.MPEGLA.COM.105
Compliance with Laws106
You acknowledge and agree that it is Your responsibility for107
complying with any applicable laws and regulations, including, but not108
limited to laws and regulations related to call recording, data privacy,109
intellectual property, trade secret, fraud, and music performance110
rights, in the country or territory where the Avaya product is used.111
Preventing Toll Fraud112
“Toll Fraud” is the unauthorized use of your telecommunications113
system by an unauthorized party (for example, a person who is not a114
corporate employee, agent, subcontractor, or is not working on your115
company's behalf). Be aware that there can be a risk of Toll Fraud116
associated with your system and that, if Toll Fraud occurs, it can117
result in substantial additional charges for your telecommunications118
services.119
Avaya Toll Fraud intervention120
If You suspect that You are being victimized by Toll Fraud and You121
need technical assistance or support, call Technical Service Center122
Toll Fraud Intervention Hotline at +1-800-643-2353 for the United123
States and Canada. For additional support telephone numbers, see124
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successor site as designated by Avaya.126
Security Vulnerabilities127
Information about Avaya’s security support policies can be found in128
the Security Policies and Support section of https://129
support.avaya.com/security.130
Suspected Avaya product security vulnerabilities are handled per the131
Avaya Product Security Support Flow (https://132
support.avaya.com/css/P8/documents/100161515).133
Downloading Documentation134
For the most current versions of Documentation, see the Avaya135
Support website: https://support.avaya.com, or such successor site136
as designated by Avaya.137
Contact Avaya Support138
See the Avaya Support website: https://support.avaya.com for139
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telephone numbers and contact addresses, go to the Avaya Support75
website: https://support.avaya.com (or such successor site as76
designated by Avaya), scroll to the bottom of the page, and select77
Contact Avaya Support.78
Regulatory Statements1
Australia Statements2
Handset Magnets Statement: 3
Danger:
The handset receiver contains magnetic devices that can4
attract small metallic objects. Care should be taken to avoid5
personal injury.6
Industry Canada (IC) Statements7
RSS Standards Statement8
This device complies with Industry Canada licence-exempt RSS9
standard(s). Operation is subject to the following two conditions:10
1. This device may not cause interference, and11
2. This device must accept any interference, including12
interference that may cause undesired operation of the13
device.14
Le présent appareil est conforme aux CNR d'Industrie Canada15
applicables aux appareils radio exempts de licence. L'exploitation est16
autorisée aux deux conditions suivantes:17
1. L'appareil ne doit pas produire de brouillage, et18
2. L'utilisateur de l'appareil doit accepter tout brouillage19
radioélectrique subi, même si le brouillage est susceptible20
d'en compromettre le fonctionnement.21
Radio Transmitter Statement22
Under Industry Canada regulations, this radio transmitter may only23
operate using an antenna of a type and maximum (or lesser) gain24
approved for the transmitter by Industry Canada. To reduce potential25
radio interference to other users, the antenna type and its gain26
should be so chosen that the equivalent isotropically radiated power27
(EIRP) is not more than that necessary for successful28
communication.29
Conformément à la réglementation d'Industrie Canada, le présent30
émetteur radio peut fonctionner avec une antenne d'un type et d'un31
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie32
Canada. Dans le but de réduire les risques de brouillage33
radioélectrique à l'intention des autres utilisateurs, il faut choisir le34
type d'antenne et son gain de sorte que la puissance isotrope35
rayonnée équivalente ne dépasse pas l'intensité nécessaire à36
l'établissement d'une communication satisfaisante.37
This Class B digital apparatus complies with Canadian ICES-003.38
Cet appareil numérique de la classe B est conforme à la norme39
NMB-003 du Canada.40
Radiation Exposure Statement41
This equipment complies with FCC & IC RSS102 radiation exposure42
limits set forth for an uncontrolled environment. This equipment43
should be installed and operated with minimum distance 20cm44
between the radiator & your body. This transmitter must not be co-45
located or operating in conjunction with any other antenna or46
transmitter.47
Cet équipement est conforme aux limites d'exposition aux48
rayonnements ISEDétablies pour un environnement non contrôlé.49
Cet équipement doit être installé et utilisé avec un minimum de 2050
cm de distance entre la source de rayonnement et votre corps.51
Japan Statements52
Class B Statement53
This is a Class B product based on the standard of the VCCI Council.54
If this is used near a radio or television receiver in a domestic55
environment, it may cause radio interference. Install and use the56
equipment according to the instruction manual.57
58
Denan Power Cord Statement59
Danger:
Please be careful of the following while installing the60
equipment:61
• Please only use the connecting cables, power cord, and62
AC adapters shipped with the equipment or specified by63
Avaya to be used with the equipment. If you use any64
other equipment, it may cause failures, malfunctioning,65
or fire.66
• Power cords shipped with this equipment must not be67
used with any other equipment. In case the above68
guidelines are not followed, it may lead to death or69
severe injury.70
71
本製品を安全にご使用頂くため、以下のことにご注意ください。72
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず73
製品に同梱されております添付品または指定品をご使用くだ74
さい。添付品指定品以外の部品をご使用になると故障や動作75
不良、火災の原因となることがあります。76
•同梱されております付属の電源コードを他の機器には使用し77
ないでください。上記注意事項を守らないと、死亡や大怪我78
など人身事故の原因となることがあります。79
México Statement80
The operation of this equipment is subject to the following two81
conditions:82
1. It is possible that this equipment or device may not cause83
harmful interference, and84
2. This equipment or device must accept any interference,85
including interference that may cause undesired operation.86
La operación de este equipo está sujeta a las siguientes dos87
condiciones:88
1. Es posible que este equipo o dispositivo no cause89
interferencia perjudicial y90
2. Este equipo o dispositivo debe aceptar cualquier91
interferencia, incluyendo la que pueda causar su operación92
no deseada.93
Power over Ethernet (PoE) Statement94
This equipment must be connected to PoE networks without routing95
to the outside plant.96
Taiwan Low Power Radio Waves Radiated Devices Statement97
802.11b/802.11g/BT:98
Article 12 — Without permission granted by the NCC, any company,99
enterprise, or user is not allowed to change frequency, enhance100
transmitting power or alter original characteristic as well as101
performance to an approved low power radio-frequency devices.102
Article 14 — The low power radio-frequency devices shall not103
influence aircraft security and interfere legal communications; If104
found, the user shall cease operating immediately until no105
interference is achieved. The said legal communications means radio106
communications is operated in compliance with the107
Telecommunications Act. The low power radio-frequency devices108
must be susceptible with the interference from legal communications109
or ISM radio wave radiated devices.110
111
U.S. Federal Communications Commission (FCC) Statements1
Compliance Statement2
The changes or modifications not expressly approved by the party3
responsible for compliance could void the user’s authority to operate4
the equipment.5
To comply with the FCC RF exposure compliance requirements, this6
device and its antenna must not be co-located or operating to7
conjunction with any other antenna or transmitter.8
This device complies with part 15 of the FCC Rules. Operation is9
subject to the following two conditions:10
1. This device may not cause harmful interference, and11
2. This device must accept any interference received,12
including interferences that may cause undesired13
operation.14
When using IEEE 802.11a wireless LAN, this product is restricted to15
indoor use, due to its operation in the 5.15 to 5.25GHz frequency16
range. The FCC requires this product to be used indoors for the17
frequency range of 5.15 to 5.25GHz to reduce the potential for18
harmful interference to co channel mobile satellite systems. High-19
power radar is allocated as the primary user of the 5.25 to 5.35GHz20
and 5.65 to 5.85GHz bands. These radar stations can cause21
interference with and/or damage to this device.22
Class B Part 15 Statement23
For product available in the USA/Canada market, only channel 1~1124
can be operated. Selection of other channels is not possible.25
This equipment has been tested and found to comply with the limits26
for a Class B digital device, pursuant to Part 15 of the FCC Rules.27
These limits are designated to provide reasonable protection against28
harmful interferences in a residential installation. This equipment29
generates, uses and can radiate radio frequency energy and, if not30
installed and used in accordance with the instructions, may cause31
harmful interference to radio communications. However, there is no32
guarantee that interference will not occur in a particular installation. If33
this equipment does cause harmful interferences to radio or34
television reception, which can be determined by turning the35
equipment off and on, the user is encouraged to try to correct the36
interference by one or more of the following measures:37
• Reorient or relocate the receiving antenna.38
• Increase the separation between the equipment and receiver.39
• Connect the equipment into an outlet on a circuit different from40
that to which the receiver is connected.41
• Consult the dealer or an experienced radio/TV technician for42
help.43
Radiation Exposure Statement44
This equipment complies with FCC radiation exposure limits set forth45
for an uncontrolled environment . This equipment should be installed46
and operated with minimum distance of 8 in or 20 cm between the47
radiator and your body. This transmitter must not be co-located or48
operating in conjunction with any other antenna or transmitter.49
EU Countries50
This device complies with the essential requirements and other51
relevant provisions of Radio Equipment Directive 2014/53/EU. A copy52
of the Declaration may be obtained from http://support.avaya.com or53
Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–54
1233 USA.55
WiFi and BT transmitter56
• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBM57
• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBM58
General Safety Warning59
• Use only the Avaya approved Limited Power Source power60
supplies specified for this product.61
• There is a risk of explosion if you use an incorrect type of62
battery in the DECT handset. Replace used batteries with the63
correct battery type: Nickel Metal Hydride (NiMH),64
rechargeable, size AAA.65
- This product uses NiMH batteries which are recyclable and66
must not be disposed of as municipal waste to reduce the67
risk of releasing substances into the environment. At the68
end of the battery’s useful life, remove the rechargeable69
batteries and take them to the nearest battery collection70
location to be recycled.71
• Ensure that you:72
- Do not operate the device near water.73
- Do not use the device during a lightning storm.74
- Do not report a gas leak while in the vicinity of the leak.75
- Limit the power to the device over telecommunications76
wiring to 36-57 volt DC or ≤ 1.3 ampere DC.77
To ensure the EMC Class B compliance when using a Collaboration78
Station with an external HDMI monitor, the monitor must be of a type79
with an external AC or DC power supply.80
Trademarks81
The trademarks, logos and service marks (“Marks”) displayed in this82
site, the Documentation, Hosted Service(s), and product(s) provided83
by Avaya are the registered or unregistered Marks of Avaya, its84
affiliates, its licensors, its suppliers, or other third parties. Users are85
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contained in this site, the Documentation, Hosted Service(s) and88
product(s) should be construed as granting, by implication, estoppel,89
or otherwise, any license or right in and to the Marks without the90
express written permission of Avaya or the applicable third party.91
Avaya is a registered trademark of Avaya Inc.92
All non-Avaya trademarks are the property of their respective owners.93
Linux® is the registered trademark of Linus Torvalds in the U.S. and94
other countries.95
Contents
Chapter 1: Introduction.......................................................................................................... 10
Purpose................................................................................................................................ 10
Chapter 2: Phone overview.................................................................................................... 11
Phone overview..................................................................................................................... 11
Physical layout...................................................................................................................... 12
Chapter 3: Getting started...................................................................................................... 16
Logging in to your phone........................................................................................................ 16
Locking and unlocking your deskphone................................................................................... 16
Logging out of your phone...................................................................................................... 17
Chapter 4: Call Operation....................................................................................................... 18
Making a call......................................................................................................................... 18
Calling a person from the contacts list..................................................................................... 18
Making a call using edit dialing............................................................................................... 18
Autodialing a pre-assigned number......................................................................................... 19
Calling a person from the call history....................................................................................... 19
Redialing a number............................................................................................................... 19
Speed dialing a person.......................................................................................................... 20
Answering a call.................................................................................................................... 20
Ignoring an incoming call....................................................................................................... 20
Speed dialing to a monitored extension................................................................................... 20
Putting a call on hold............................................................................................................. 21
Muting a call......................................................................................................................... 21
Answering an active call on a monitored extension................................................................... 22
Picking up a call to another call pickup group........................................................................... 22
Picking up a call to another extension..................................................................................... 22
Answering a call for a call pickup group member...................................................................... 22
Interrupting a call with a whisper page..................................................................................... 23
Making a blind transfer........................................................................................................... 23
Viewing the status of monitored stations.................................................................................. 24
Excluding others from bridging on to your call.......................................................................... 24
Making an outgoing call on a bridged line................................................................................ 25
Answering a call on a bridged line........................................................................................... 25
Joining a call on a bridged line................................................................................................ 26
Independent alerting for each bridged call appearance............................................................. 26
Transferring a call to a monitored deskphone........................................................................... 26
Making an attended transfer................................................................................................... 27
Making an unattended transfer............................................................................................... 28
Handling a call by using MDA................................................................................................. 29
Making a call using a Click to dial link..................................................................................... 29
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Making a call using URI dialing............................................................................................... 29
Making an emergency call...................................................................................................... 30
Recording a call.................................................................................................................... 30
Parking a call........................................................................................................................ 31
Unparking a call.................................................................................................................... 31
Dialing an E.164 number........................................................................................................ 31
Handling Conference Call...................................................................................................... 31
Using the conference feature............................................................................................ 31
Adding a person to an active call...................................................................................... 31
Adding a person on hold to a conference call..................................................................... 32
Putting a conference call on hold...................................................................................... 32
Dropping the last participant from a conference call........................................................... 32
Viewing the details for a conference.................................................................................. 32
Call History........................................................................................................................... 33
Turning off call history...................................................................................................... 33
Viewing call history details............................................................................................... 33
Viewing the call history.................................................................................................... 34
Adding an entry from the call history to your contacts list.................................................... 34
Removing an entry from call history.................................................................................. 34
Clearing all call history entries.......................................................................................... 35
Handling Contact List............................................................................................................. 35
Using the contacts feature................................................................................................ 35
Adding a new contact...................................................................................................... 35
Editing a contact.............................................................................................................. 36
Searching for a contact.................................................................................................... 36
Extended searching......................................................................................................... 37
Viewing the details for a contact....................................................................................... 37
Accessing Exchange contacts.......................................................................................... 37
Making an auto intercom call.................................................................................................. 38
Initiating a group page........................................................................................................... 38
Calling someone in your intercom group............................................................................ 39
Chapter 5: Handling Presence............................................................................................... 40
Presence.............................................................................................................................. 40
Viewing contact presence status............................................................................................. 40
Changing the presence status................................................................................................ 40
Enabling SAC when DND is active.......................................................................................... 41
Chapter 6: Customizing Settings.......................................................................................... 42
Options & Settings................................................................................................................. 42
Setting redial options....................................................................................................... 43
Configuring visual alerts................................................................................................... 43
Displaying the Phone screen on dialing............................................................................. 43
Displaying the Phone screen on receiving a call................................................................. 44
Setting the audio path...................................................................................................... 44
Contents
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Setting dialing options...................................................................................................... 44
Toggling name and number.............................................................................................. 45
Displaying call timers....................................................................................................... 45
About Features .................................................................................................................... 46
Accessing the Features screen ........................................................................................ 46
Using bridged call appearances........................................................................................ 46
Monitoring other extensions at a glance............................................................................ 47
SLA Mon™ overview........................................................................................................ 47
Assigning labels to auto-dial numbers............................................................................... 48
Setting up automatic call back.......................................................................................... 48
Blocking your extension from displaying during calls.......................................................... 48
Displaying your extension on outgoing calls....................................................................... 49
Setting up enhanced call pickup alerting ........................................................................... 49
Tracing a malicious call.................................................................................................... 50
Visual alert for an encrypted call....................................................................................... 50
Activating EC500 for simultaneous ringing on multiple phones............................................ 50
Extending a call to your cell phone (EC500)...................................................................... 51
Retrieving a voice mail..................................................................................................... 51
About Hotline.................................................................................................................. 51
About Team Button.......................................................................................................... 51
Browser.......................................................................................................................... 53
Using the WML browser................................................................................................... 53
Hunt Group Busy............................................................................................................. 53
Using Hunt Group Busy................................................................................................... 54
About forwarding calls..................................................................................................... 54
Activating Send All Calls.................................................................................................. 54
Activating call forwarding................................................................................................. 54
Disabling call forwarding.................................................................................................. 55
Enabling call forwarding when your line is busy or you do not answer.................................. 55
Setting rules for enhanced call forwarding......................................................................... 55
Setting up speed dialing......................................................................................................... 57
Setting up favorites................................................................................................................ 57
Personalizing labels............................................................................................................... 57
Screen and Sound Settings.................................................................................................... 58
Adjusting the brightness or contrast of the display.............................................................. 58
Setting the text size......................................................................................................... 59
Setting a ring tone for your deskphone.............................................................................. 59
Setting a ring tone for incoming forwarded calls................................................................. 59
Setting a ring tone for Team Button................................................................................... 60
Setting a ring tone for a call pickup group.......................................................................... 60
Assigning specific ring tone to a contact............................................................................ 61
Setting an alert for a call pickup group............................................................................... 61
Changing the background logo......................................................................................... 62
Contents
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Turning button click sounds on and off.............................................................................. 62
Turning error tones on or off............................................................................................. 62
Setting key repeat delay................................................................................................... 63
Enabling wireless headset bidirectional signaling............................................................... 63
Turning Continuous Scrolling on or off............................................................................... 63
Changing the display language............................................................................................... 64
Setting the time format..................................................................................................... 64
Setting Advance Options........................................................................................................ 65
Turning automatic gain control on or off............................................................................. 65
Integrating other applications with your phone................................................................... 65
Configuring Hearing Aid Compatibility............................................................................... 66
Setting headset profile..................................................................................................... 67
Enabling Away Timer....................................................................................................... 67
Chapter 7: Related resources................................................................................................ 68
Documentation...................................................................................................................... 68
Finding documents on the Avaya Support website............................................................. 70
Viewing Avaya Mentor videos................................................................................................. 70
Support................................................................................................................................ 71
Contents
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Chapter 1: Introduction1
Purpose2
This document describes how to use Avaya J169 / J179 IP Phone features.3
This document is intended for people who use Avaya J169 / J179 IP Phones.4
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Chapter 2: Phone overview1
Phone overview2
The Avaya J169 and J179 IP Phones are SIP-based phones, intended to be used for business3
communications. The phones support eight call appearances with four lines of call display. The4
phones can support up to three button modules, and each button module supports 24 call5
appearances.6
The Avaya J169 IP Phone has a monochrome display, and the Avaya J179 IP Phone has a color7
display.8
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Physical layout1
2
3
4
2
3
4
5
6
7
8
9
10
11
13
14
15
16
1
2
Phone overview
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Callout number Name Button Icon Description
1 Beacon LED N/A The beacon LED flashes a red light to
the upper-right corner of the phone,
which indicates that you have a voice
mail, an incoming call or you are on a
call using the hands free speaker
capability.
2 Phone display N/A The first line shows status information
such as the time and date, primary
extension, error indications, and
missed calls. The second line, called
the Status Line, provides information,
such as when you can use the right or
left navigation arrows to view other
screens or menus. The Status Line
also provides messages related to the
current application or the actions that
you must perform on a screen. Call
appearances appear below the Status
Line. The number of call appearances
available to make or receive calls
depend on how your administrator
administers the system.
3 Line Keys N/A The line buttons with integrated LEDs
show which lines are in use and
correspond to the lines on the display.
Press the line button to select that line.
For an incoming call, the green LED
blinks. While the deskphone is off-
hook, both the red and the green LED
glow. Lines also indicate if the system
or system number has enabled or
disabled a feature in the Feature or
System Numbers view. The green LED
glows to indicate that a feature is
enabled. When you turn off the
feature, the LED turns off.
Note:
For multiple call appearance
alerting, the phone highlights the
call appearance with the most
recent incoming call.
4 Softkeys N/A Use the softkeys to act on the
highlighted line on the screen. The
softkey labels show you the action that
each key produces. The labels and the
Table continues…
Physical layout
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Callout number Name Button Icon Description
actions vary depending on the screen
that the phone displays.
5, 7 Navigation ring and OK The OK button performs the action of
selecting the function assigned to the
left most soft key function.
The navigation arrows performs the
action of scrolling through various
sections of the phone display.
6 Phone screen The Phone button displays the Phone
screen when you press the button.
During a call, you can gain access to
the following options from the Phone
screen:
• Hold
•Conference
• Transfer
• Drop call
8 Menu When you press Home, you gain
access to the Avaya Menu to configure
options and settings, access the
browser or any applications available.
9 Contacts When you press Contacts, the Phone
screen displays the entries in your
contact list.
10 Recents When you press History, the Phone
screen displays the history of your
outgoing, incoming, and missed calls.
The icon on the History the
deskphone lights the button when you
have missed calls. The top line shows
the Missed Call icon and the number
of calls that you have missed.
13 Headset Press the Headset button to use the
headset if connected.
11 When you press Message, you are
connected directly to
your voice mail system. The
deskphone lights this button
when you have voice mail messages
waiting. To listen to
Table continues…
Phone overview
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Callout number Name Button Icon Description
your voice mail messages, ensure that
the system
administrator configures the voice mail
for your extension.
14 Speaker N/A Press the Speaker button to use the
speakerphone. To take a call off
speakerphone, lift the handset or
press the Headset button.
16 Volume If you press + or - on the Volume
button on an active call, the phone
increases or decreases the volume of
your handset, or speaker accordingly.
When you are not on an active call,
pressing these buttons adjusts the
ringer volume.
15 Mute Press the Mute button to mute a call in
progress. To unmute the call, press the
Mute button again.
Physical layout
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Chapter 3: Getting started1
Logging in to your phone2
About this task3
Perform this task to log in to your phone.4
The phone supports Multiple Device Access (MDA) using which you can register up to 10 SIP5
devices with your extension. If you register to multiple devices, you can perform functions, such as6
switching to another registered device during an active call or bridging on to calls at multiple7
registered devices.8
Procedure9
1. On the login screen, enter the extension number that your administrator assigned to you for10
login.11
2. Press Enter or OK or #.12
3. Enter the password that your administrator assigned to you.13
4. Press Enter or OK or #.14
Locking and unlocking your deskphone15
About this task16
Locking your phone when it is idle prevents it from being used to make a call, with the exception of17
an emergency call. When locked, a padlock symbol displays and the only actions you can take are18
to receive calls, make an emergency call, or unlock the phone. Locking your phone does not log it19
out; you are still logged in but must enter your login password when you unlock the phone. If you20
press a button that is not allowed on a locked phone, an error is displayed with a beep.21
Note:
Ensure that you do not have any active calls when you lock the phone.22
When you lock your phone, your presence status changes to Away.23
Procedure24
1. From the Features screen, press Phone Lock.25
2. Press Lock on the phone screen.26
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3. To unlock your phone, press Unlock and enter the password you use for deskphone login.1
Logging out of your phone2
Procedure3
1. Go to Avaya Menu > Log out .4
2. Press OK or Log Out soft key.5
3. Press Yes to confirm.6
Logging out of your phone
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Chapter 4: Call Operation1
Making a call2
Procedure3
1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available4
line.5
2. Dial the number you want to call.6
If you are on a mute call, you can select an available call line appearance by using Up or7
Down arrows.8
Calling a person from the contacts list9
Procedure10
1. Press Contacts.11
2. Select the person or number that you want to call.12
3. Find the contact that you want to call by typing the name of the person as listed.13
For example, if you added John Smith to your contacts List as “Smith, John”, start typing the14
last name rather than his first name. Each time you press the dialpad, the list display shifts to15
match your input. You can also scroll up or down to locate the contact.16
4. Press Call or OK.17
Making a call using edit dialing18
Procedure19
1. From the Phone screen, enter the number you want to call.20
2. To edit the number, press Bksp to erase the previous character, one character at a time. To21
change the character format press the 123 softkey.22
3. Press Call or OK.23
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Autodialing a pre-assigned number1
About this task2
Your system administrator may set up frequently called numbers such as Information Technology or3
the Help Desk as Autodial numbers, so you can dial them with one touch.4
Procedure5
1. From the Phone screen, scroll right till you gain access to the System Numbers menu.6
To assign labels to or edit labels for your Autodial numbers, see Assigning labels to auto-dial7
numbers on page 48.8
2. Select the number you want to call.9
3. Press the Call softkey or the OK button.10
Calling a person from the call history11
Procedure12
1. Press the History button.13
2. Scroll to the left or right to view a separate list of all calls, missed, or unanswered calls,14
answered calls, or outgoing calls.15
3. Scroll up or down to select the person or number you want to call.16
4. Select the person or number you want to call.17
5. Press the Call softkey or the OK button.18
Redialing a number19
Procedure20
1. From the Phone screen, press Redial.21
The phone redials the last number or a list of the most recent numbers that you have dialed22
appears from which you can select a number to redial. For information on redial settings, see 23
Setting Redial Options on page 43.24
Note:
The phone clears the last number dialed and redial list if you clear the Outgoing Call25
Log. Also, the redial softkey disappears.26
2. If you are working with a redial list, scroll to the number to call and press Call or OK.27
Your system administrator can disable Redial functionality.28
Autodialing a pre-assigned number
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Speed dialing a person1
Procedure2
On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to call.3
If speed dial numbers are assigned to a button module attached to your phone, press the button4
assigned to the person you want to call.5
Answering a call6
Procedure7
Answer an incoming call in one of the following ways:8
• If you are not on another call, lift the handset or press the line button next to the incoming call,9
press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset to10
answer using the headset.11
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and12
press Answer or OK. The deskphone automatically answers the incoming call and puts the13
previous call on hold.14
Note:
To automatically display the Phone screen when you receive an incoming call, set the Phone15
Screen on Ringing option to Yes.16
Ignoring an incoming call17
About this task18
Use this procedure to turn off the ringer for an incoming call.19
Procedure20
From the Phone screen, press Ignore.21
Speed dialing to a monitored extension22
23
About this task24
Use this task to make a call to a monitored deskphone. Ensure that the monitored deskphone to25
which you make the call is in an idle state. If the monitored deskphone has an active call redirection26
Call Operation
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feature and you can override the feature, the monitored deskphone rings for 30 seconds. If no one1
answers the call during this time, the system redirects the call to the redirected number.2
Procedure3
1. Go to the Features screen.4
2. Scroll to choose the monitored deskphone that you want to call.5
3. Press Select or press OK twice.6
Result7
The deskphone makes a call to the monitored extension.8
Putting a call on hold9
Procedure10
1. Press Phone to view the main Phone screen, if necessary.11
2. If you are not active on the line you want to put on hold, select that line.12
3. Press Hold.13
Note:
The phone might display a hold timer when you put a call on hold.14
4. Press Resume, OK button, or the line button of the held call to retrieve the call. Your system15
administrator might have administered the Hold Recall feature, which alerts you visually and16
with a priority ring to remind you of a held call after a certain period of time.17
Muting a call18
About this task19
While on a call, you can mute the microphone of your phone so that the other party cannot hear you.20
Procedure21
1. Press Mute during a call so that the other person on the call cannot hear you.22
2. Press Mute again to unmute the call.23
Note:
When you mute the call, the Mute button light is on and the top line displays the Mute24
icon.25
Putting a call on hold
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Answering an active call on a monitored extension1
Procedure2
1. Go to the Features screen.3
2. Scroll to choose the monitored extension for which you want to answer the incoming call.4
3. Press Select or press OK twice.5
Picking up a call to another call pickup group6
About this task7
When your administrator has set up this feature, you can answer a call ringing at a phone in a call8
pickup group other than your own.9
Procedure10
1. Scroll right from the Phone screen to access the Features screen.11
2. If necessary, scroll down to Extended Call Pickup and press OK or just press the12
corresponding line button.13
3. Answer the call using the pickup number and then press Enter or OK.14
Picking up a call to another extension15
About this task16
When your administrator has set up this feature, you can answer a call ringing at another extension17
without having to be a member of a Pickup group.18
Procedure19
1. Scroll right from the Phone screen to gain access to the Features screen.20
2. If necessary, scroll down to Directed Call Pickup and press OK or just press the21
corresponding line button.22
3. Answer the call using the extension number and then press Enter or OK.23
Answering a call for a call pickup group member24
Procedure25
1. From the Phone screen, gain access to the Features screen.26
Call Operation
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2. Scroll to Call Pickup and press Select or the corresponding line button.1
Interrupting a call with a whisper page2
About this task3
Use the Whisper Page feature to interrupt or “barge in” on another user's call and make an4
announcement. This feature is unique because only the person on the paged extension can hear5
the page. Other parties on the call cannot hear the page, and the person who makes the page6
cannot hear anyone on the call. If the paged user has a display telephone, the paged user can see7
your caller ID. For example, users A and B are on a call. You have an urgent message for user A8
and make a whisper page. All three users hear the tone that signals the page, but only user A hears9
the page itself. You cannot hear user B.10
Procedure11
1. Scroll right from the Phone screen to gain access to the Features screen.12
2. If necessary, scroll down to Whisper Page and press OK or just press the corresponding line13
button.14
3. Enter the extension you want to call.15
4. Press Enter or OK to immediately start dialing and deliver your message when the person16
you called answers.17
Making a blind transfer18
About this task19
An unattended transfer is when you transfer an active call without establishing a call with the call-20
transfer recipient.21
Before you begin22
Ensure that the Blind Transfer feature is enabled by your administrator.23
Procedure24
1. On an active call, press or tap the Transfer softkey.25
The phone displays the Enter transfer destination screen.26
2. Enter the phone extension number or the SIP URI on the Destination line or select from one27
of the following options:28
•Held Call: Displays the held call line appearance as an option and switches to the Select29
Transfer Method screen.30
•History: Displays the recent call history as an option and switches to the Select Transfer31
Method screen.32
Interrupting a call with a whisper page
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•Contacts: Displays the contacts list as an option and switches to the Select Transfer1
Method screen.2
•Cancel: Terminates the call transfer.3
•More: Displays more options related to call transfer.4
•Priority: Displays Precedence selection screen.5
You can also use Favorites to transfer the call.6
3. Select Transfer softkey.7
Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More8
for more options. Symbol, Clear, 123, and Cancel are displayed when you select More9
option.10
The phone displays the Select Transfer Method screen.11
4. To complete the transfer, press the Now softkey.12
The phone transfers the call to the selected number.13
Note:
• Unanswered transfers might return to your phone as a recalled transfer. In this case,14
you hear a priority ring and see a display message Return next to the call.15
• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up16
feature, you can disconnect the call to complete the transfer. This feature is available17
only when Blind Transfer is disabled.18
Viewing the status of monitored stations19
Procedure20
1. Go to the Features screen.21
2. Scroll to view the status of all the monitored stations.22
Note:
The Team button screen remains active till you close the screen.23
Excluding others from bridging on to your call24
About this task25
Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto a26
specific call. You can activate exclusion only during an active call.27
Call Operation
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Before you begin1
The feature is available only if the administrator enables the option for your extension.2
Procedure3
1. Access the Features screen during an active call.4
2. Scroll down to Exclusion and press OK or just press the corresponding line button.5
When you activate Exclusion during a call, all parties except you and the calling and the6
called party are dropped from the call.7
Making an outgoing call on a bridged line8
About this task9
When you make a call on a bridged line, you are using another phone user’s line. The caller ID10
associated with the call you are making might show the call as coming from you or coming from the11
person whose line you are using. If you have any questions about how the name or extension12
displays to the person you are calling, contact your administrator.13
Procedure14
1. Select the bridged line you want to use.15
2. Press OK or select the corresponding call appearance to get a dial tone.16
3. Dial the phone number, or call the person from the Contacts list, or call the person from the17
History list.18
Answering a call on a bridged line19
About this task20
Answering a call on a bridged line is the same as answering the call on a primary line. For multiple21
call appearance alerting, the phone highlights the call appearance with the most recent incoming22
call. If the ringing line is selected, you can answer by picking up the handset or by pressing Speaker23
or Headset or Answer.24
Procedure25
1. Select the bridged call that you want to answer.26
The ringing line is selected automatically. If you are on another call when a call comes in to a27
bridged line, you have to select the ringing line.28
2. Press Answer.29
Making an outgoing call on a bridged line
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Joining a call on a bridged line1
Procedure2
1. Select the bridged call in progress that you want to join.3
2. Press the Bridge softkey or OK.4
Independent alerting for each bridged call appearance5
You can configure a unique alerting option for each bridged call appearance on your deskphone if6
the administrator has enabled the Independent alerting feature for your extension.7
The following four options are available:8
•On: The deskphone plays a ringtone on an incoming call on the bridged appearance.9
•Off: The deskphone does not play an alert ringtone on an incoming call on the bridged10
appearance.11
•Delayed: The deskphone plays an alerting melody after a delay if you do not answer a call on12
the bridged appearance. Your administrator can configure the delay.13
•Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance.14
Note:
For multiple call appearance alerting, the phone highlights the call appearance with the most15
recent incoming call.16
Transferring a call to a monitored deskphone17
Before you begin18
You must be on an active call.19
About this task20
Use this task to transfer an active call to a monitored deskphone. If the monitored deskphone has an21
active call redirection feature and you can override the feature, the monitored deskphone rings for22
30 seconds. If no one answers the call during this time, the system redirects the call to the23
redirected number.24
Procedure25
1. Go to the Features screen.26
2. Scroll to choose the monitored deskphone to which you want to transfer the active call and27
press Select or OK.28
The system puts the active call on hold and rings the monitored deskphone.29
Call Operation
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3. To complete the transfer, perform one of the following actions:1
• Press the Complete softkey.2
• On-hook the handset.3
• Press the Speaker button.4
Making an attended transfer5
About this task6
An attended transfer is when you put an active call on hold and establish a second call with the call-7
transfer recipient before transferring the call.8
Procedure9
1. On an active call, press or tap the Transfer softkey.10
The phone displays the Enter transfer destination screen.11
2. Enter the phone extension number or the SIP URI on the Destination line or select from one12
of the following options:13
•Held Call: Displays the held call line appearances as an option and switches to the Select14
Transfer Method screen.15
•History: Displays the recent call history as an option and switches to the Select Transfer16
Method screen.17
•Contacts: Displays the contacts list as an option and switches to the Select Transfer18
Method screen.19
•Cancel: Terminates the call transfer.20
•More: Displays more options related to call transfer.21
•Priority: Displays Precedence selection screen.22
You can also use Favorites to transfer the call.23
3. Select Transfer softkey.24
Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More25
for more options. Symbol, Clear, 123, and Cancel are displayed when you select More26
option.27
The active call is put on hold, and the second call starts ringing. The call transfer-recipient28
answers the call.29
4. To complete the transfer, press the Complete softkey.30
The phone transfers the call to the selected number.31
Making an attended transfer
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Note:
• Unanswered transfers might return to your phone as a recalled transfer. In this case,1
you hear a priority ring and see a display message Return next to the call.2
• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up3
feature, you can disconnect the call to complete the transfer.4
Making an unattended transfer5
About this task6
An unattended transfer is when you transfer an active call without establishing a call with the call-7
transfer recipient.8
Procedure9
1. On an active call, press or tap the Transfer softkey.10
The phone displays the Enter transfer destination screen.11
2. Enter the phone extension number or the SIP URI on the Destination line or select from one12
of the following options:13
•Held Call: Displays the held call line appearance as an option and switches to the Select14
Transfer Method screen.15
•History: Displays the recent call history as an option and switches to the Select Transfer16
Method screen.17
•Contacts: Displays the contacts list as an option and switches to the Select Transfer18
Method screen.19
•Cancel: Terminates the call transfer.20
•More: Displays more options related to call transfer.21
•Priority: Displays Precedence selection screen.22
You can also use Favorites to transfer the call.23
3. Select Transfer softkey.24
Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More25
for more options. Symbol, Clear, 123, and Cancel are displayed when you select More26
option.27
The phone displays the Select Transfer Method screen.28
4. Select Talk softkey.29
5. To complete the transfer, press the Complete softkey.30
The phone transfers the call to the selected number.31
Call Operation
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Note:
• Unanswered transfers might return to your phone as a recalled transfer. In this case,1
you hear a priority ring and see a display message Return next to the call.2
• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up3
feature, you can disconnect the call to complete the transfer.4
Handling a call by using MDA5
Before you begin6
Ensure that the system administrator activates the option for your extension.7
Procedure8
1. Answer or initiate a call from the first phone.9
2. Press Bridge on the first phone to switch to the second phone.10
The bridged call appears on the second MDA phone. However, limited service icon might11
appear briefly if your MDA phone joining the call has a different signalling mode address12
family. This will disappear automatically after the MDA phone joining the call switches and13
starts using the existing calls signalling mode address family.14
Making a call using a Click to dial link15
Procedure16
1. Select the line with the link for the person or number you want to call.17
2. Press the line button corresponding to the line with the link or press OK.18
Result19
The phone starts a call to the person or number associated with the click to dial link.20
Making a call using URI dialing21
Before you begin22
Ensure that you have the URI of the extension number and Edit dialing feature enabled.23
Handling a call by using MDA
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Procedure1
1. Enter the number that you want to call.2
a. Press the Bksp softkey to delete the characters you have entered.3
b. Press the ABC, abc, or 123 softkey to change between the input methods.4
2. Enter the complete URI that you want to call.5
3. Press the Call softkey to make the call.6
Making an emergency call7
Procedure8
1. On the Phone screen, press Emerg.9
2. Press Yes when the deskphone displays a prompt.10
3. To end the emergency call, press End Call.11
Recording a call12
About this task13
Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail system.14
This feature is available only if your administrator has set up the feature on your telephone.15
Procedure16
1. During an active call, scroll right from the Phone screen to access the Features menu.17
2. If necessary, scroll down to OTR and press OK or just press the corresponding line button to18
start recording the call.19
Important:
Some countries, states, and localities have laws that determine if and under what20
circumstances you can record telephone conversations. Before using the OTR feature,21
you must understand and comply with these laws.22
3. Hang up to stop recording.23
Call Operation
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Parking a call1
Procedure2
1. During an active call, gain access to the Features screen.3
2. Press OK or the corresponding line button to choose Call Park.4
A checkbox is selected and is displayed on screen.5
Unparking a call6
Procedure7
1. From the Phone screen, gain access the Features screen.8
2. Press Select or OK or the corresponding line button to choose Call Unpark.9
3. Enter the original extension from which the call was parked.10
4. Press Enter or OK to unpark the call.11
Dialing an E.164 number12
Procedure13
1. Press asterisk (*) twice.14
If you are using the SPEAKER, the HEADSET, or the call appearance line, the deskphone15
displays the plus sign (+) softkey on the screen.16
2. Dial the number that you want to call.17
Handling Conference Call18
19
Using the conference feature20
21
Adding a person to an active call22
Procedure23
1. During a call, on the Phone screen, press Conf.24
Parking a call
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The phone puts the second call on hold.1
2. Dial the phone number, or call the person from the contacts list or from the history list.2
3. Press the Join softkey.3
4. To add another person, press Add and repeat steps 3 and 4.4
5
Adding a person on hold to a conference call6
Procedure7
1. From the Phone screen, select your active call.8
2. Tap/Press Conf or Add if you are already in a conference.9
3. Select the call on hold that you want to add to the conference.10
4. Tap/Press Resume to take the call off hold.11
5. Tap/PressJoin or Conf to add the person to the conference call.12
13
Putting a conference call on hold14
Procedure15
1. Press Hold during a conference call.16
2. Press Resume or OK or select the call appearance to resume the conference call.17
18
Dropping the last participant from a conference call19
About this task20
Use the following procedure to drop the last participant added to the conference call. Once you drop21
the last added participant, you cannot use the procedure to drop other participants. The deskphone22
plays an error tone if you try to use the drop method again. If you add another participant after23
dropping the last added participant, you can use the drop method again to drop this participant.24
Procedure25
1. From the Phone screen, select your active call.26
2. Press Drop once the conference is up.27
The deskphone drops the last added person from the conference.28
29
Viewing the details for a conference30
31
Call Operation
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About this task1
Note:
Depending on which server your extension is configured in, you might not be able to see the2
details of a conference. If you are not able to view the details of a conference, contact your3
system administrator.4
Procedure5
1. On the Phone screen, select your active call.6
2. Press Conf.7
3. Dial the telephone number, or call the person from the Contact list, or call the person from8
the History list.9
4. When the person answers, press Join or OK to add the person to the existing call.10
5. Press Add and repeat these steps to add another person to the conference.11
6. Press Details button to access the details on the participants.12
Call History13
14
Turning off call history15
Use this task to turn History on or off. If you have bridged call appearances on your phone, you can16
choose whether or not to include calls to your bridged lines in your call history log.17
Procedure18
1. Select Options & Settings > Application Settings.19
2. To select the type of call history logging that you want to turn off, perform one of the following20
actions:21
• To turn off logging your calls, select History.22
• To turn off logging the bridged lines, select Log Bridged Calls.23
3. Press Change or OK to turn call history logging on or off.24
4. Press Save.25
26
Viewing call history details27
Procedure28
1. Press History.29
Call History
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2. Select the number you want to view.1
3. Press Details.2
If you are logging bridged calls as well as your own, bridged call details are identified by3
either CALL FOR: (calls made to the bridged line) or CALLED FROM: (calls made from the4
bridged line) preceding the applicable number. To log/not log bridged calls, see Turning off5
call history on page 33.6
4. To return to the list view, press Back .7
8
Viewing the call history9
Procedure10
1. Press History.11
You can go to the top of the list by pressing History again.12
2. Scroll to the right or left to view separate lists of answered, outgoing, or missed calls.13
Note:
When contacts whose presence you have set up to track have called you, the applicable14
presence icon displays along with the call information.15
3. Scroll up or down to view the entries on the list.16
17
Adding an entry from the call history to your contacts list18
Procedure19
1. Press History.20
2. Select the number you want to add to your Contacts list.21
3. Press +Contact.22
4. If necessary, edit the name and telephone number.23
5. Press Save.24
25
Removing an entry from call history26
Procedure27
1. Press History.28
2. Select the number you want to delete.29
3. Press More, and then press Delete.30
4. Press Yes to confirm the deletion.31
Call Operation
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1
Clearing all call history entries2
About this task3
Clearing all entries from the call history deletes all the entries for the specific list you are viewing.4
For example, if you are viewing the Outgoing calls list, the phone deletes only the entries for5
outgoing calls.6
Procedure7
1. Press History.8
2. Press Clear All.9
3. Press Yes or OK to confirm.10
Handling Contact List11
12
Using the contacts feature13
You can save up to 250 names and up to 6 telephone numbers for each name. When you press the14
Contacts button, the phone activates the Contacts search mode automatically.15
Note:
When you press the Contacts button you might not see all of the functions that are described in16
this chapter. The functions are not available because your administrator has disabled changes17
to Contacts.18
19
Adding a new contact20
Procedure21
1. Press Contacts > New.22
2. Enter the first and last name using the dialpad.23
3. Choose Yes in the Track Presence field to know the presence information for this contact. If24
the presence information is available for this person, the deskphone displays the presence25
icon next to this name of the contact on the Phone screen or the Contact screen.26
4. Scroll to the next field.27
5. Enter the number.28
Handling Contact List
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The contact number can include a-z, A-Z, 0-9, and the following special symbols: comma (,),1
space, dash (-), dot (.), + , * , #, $, &, !, ~, ?, +, =, |. A comma (,) inserts a pause during2
dialing.3
6. Scroll to the next field and choose the type of number that you entered: Work, Home, Mobile.4
7. If you have another number for this contact, select the next field and repeat Step 5 to Step 6.5
You can add up to five additional numbers for this contact, but you can designate only one6
number as primary.7
8. Press Save.8
9
Editing a contact10
Procedure11
1. Press Contacts.12
2. Search for and select the contact you want to edit.13
3. Press More > Edit or Details > Edit.14
4. Choose the field you want to edit.15
5. Use the dial pad and softkeys to change the contact information.16
6. Press Save.17
18
Searching for a contact19
Procedure20
1. Press CONTACTS.21
2. Use the dialpad to type the name that you want to search.22
If you set up your contacts in the Last Name and First Name format, type the letters of the23
last name. If you have set up your contacts using a different format, type the most likely24
letters that matches the contact that you want to find.25
3. When the deskphone displays the required match, you can perform any of the following26
actions:27
• To call the contact, press Call.28
• To edit the contact information, press More > Edit.29
Call Operation
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1
Extended searching2
About this task3
If your system administrator has set up a corporate contact list or database and has made the4
extended searching feature available, you can make a call to other users in your system by name.5
Procedure6
1. Press Contacts.7
2. Press More > Search.8
3. Use the dialpad keys to enter all or part of the first and last name of the person that you want9
to call.10
4. Press Search to start the search.11
5. If the search displays the name and number of the person that you want to call, select the12
line on which the name appears, and select an appropriate softkey from the following13
sofkeys:14
•Call: To dial the number of the selected person.15
•Details: To see detailed information about the selected person.16
•Cancel: To return to the Search screen.17
6. If the search does not locate the person that you are searching, press Cancel, and use this18
procedure to perform a different search. For example, if you entered a partial first and last19
name, enter the name in its entirety and search again.20
21
Viewing the details for a contact22
Procedure23
1. Press Contacts.24
2. Select the contact that you want to view.25
3. Press Details to see the information available for that contact.26
Selecting Details is the only way to dial a second or third number for a contact.27
4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the28
Contacts screen.29
30
Accessing Exchange contacts31
Procedure32
1. Press CONTACTS.33
Handling Contact List
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2. Press the More softkey twice and then press the Exchange or softkey.1
3. To copy a contact from the Exchange server to the contacts list, press +Local.2
4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for3
the contact.4
5. Press Save.5
Making an auto intercom call6
About this task7
Use the Auto-Intercom feature to call a specific extension or intercom group.8
Procedure9
1. Before dialing, scroll right from the Phone screen to access the Features screen.10
2. If necessary, scroll down to Auto Icom and press OK or just press the corresponding line11
button.12
Two numbers display with the Auto Icom feature, for example “Auto icom 2 3”. The first13
number denotes the intercom group number for the Dial Intercom feature. The next number14
denotes the extension your administrator has predefined as your automatic intercom15
destination extension.16
3. Press the number(s) that corresponds to the destination extension.17
4. Press Enter or OK to activate the intercom call to that extension, where the call appearance18
identifies the incoming call with your name followed by ICOM.19
Initiating a group page20
Procedure21
1. Dial the group pilot number.22
The extensions in the group that you are calling auto answer the page.23
2. Wait for seven seconds before you speak as the deskphone requires that time to allow audio24
path.25
3. Press End Call to stop paging.26
Related links27
Calling someone in your intercom group on page 3928
Call Operation
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1
Calling someone in your intercom group2
About this task3
If your system administrator has set up an intercom group, you can call anyone in that group by4
pressing a few numbers.5
Procedure6
1. Before dialing, scroll right from the Phone screen to access the Features screen.7
2. If necessary, scroll down to Dial Icom and press OK or just press the corresponding line8
button.9
The intercom group number shows next to the Dial Intercom feature and the next denotes10
the extension your administrator has predefined as your automatic intercom destination11
extension.12
3. Press the number(s) that corresponds to the destination extension.13
4. Press Enter or OK to activate the intercom call to that extension, where the call appearance14
identifies the incoming call with your name followed by ICOM.15
Related links16
Initiating a group page on page 3817
Initiating a group page
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Chapter 5: Handling Presence1
Presence2
If your administrator enabled the presence feature for your deskphone, the deskphone displays your3
presence information on the top line. With the Presence feature, you can:4
• Track the presence information of a contact for whom you set the Track Presence option to5
Yes. You can turn on the Track Presence option for a contact while adding a contact or editing6
the contact details. For more information about adding and editing a contact, see the chapter7
Using the contacts feature.8
• Manually change your presence status.9
You can use the Track Presence feature to view presence information of users in your Contacts list.10
With the Track Presence feature, you can see whether the person you want to get in touch with is11
available or not, and receive an indication of when that person is available to receive a call. In12
addition, when you are on a call, other users can see that you are busy and can call you later, or13
contact you using another method.14
Viewing contact presence status15
Procedure16
1. Press Contacts.17
2. Scroll to the required contact.18
The deskphone displays presence icon for the contact to show the status.19
Changing the presence status20
About this task21
The deskphone displays your presence status on the top line that you can change manually.22
Procedure23
1. Press Home.24
2. Press Select to select My Presence.25
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3. Scroll and press Select to choose any of the following options:1
•Automatic: To let the deskphone manage the presence state.2
•Available: To show you are available and open for communication.3
•Busy: To show you are busy.4
•Away: To show you are away from the deskphone.5
•Do not Disturb: To show you are not open for communication.6
•Out of Office: To show you are out of office.7
•Offline: To appear invisible. The deskphone continues to keep the presence subscriptions8
with the Presence Server. The deskphone also keeps receiving notifications for the9
contacts for whom the deskphone subscribed to watch.10
4. Press Save.11
Enabling SAC when DND is active12
About this task13
Perform the following procedure to activate the Send All Calls (SAC) feature to redirect calls to the14
redirection number when you have manually set the presence status to Do Not Disturb (DND). This15
feature is available only if your administrator configured it for you.16
Procedure17
1. Press Home.18
2. Press Select to select Options & Settings > Advanced Options > Presence Integration.19
3. Select DND affects SAC and change the value to Yes.20
4. Press Save.21
Enabling SAC when DND is active
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Chapter 6: Customizing Settings1
Options & Settings2
The Options & Settings menu contains the following submenus:3
•Call Settings4
•Assign Speed Dial Entries5
•Assign Favorites Entries6
•Application Settings7
•Screen & Sound Options8
•Language & Region9
•Advanced Options10
The Call Settings menu includes choices for automatically displaying the Phone screen when, you11
get an incoming call, when you place a call, when you answer a call, turning call timers on or off,12
controlling how Redial works, turning Visual Alerting on or off, and more.13
Assign Speed Dial Entries lets you assign speed dial numbers to up to 10 contacts. When you a14
press a single digit key and keep the key depressed for a short duration, the phone initiates a call to15
that person. See Setting up speed dialing on page 57 for more information.16
Assign Favorites Entries lets you build a list of up to nine favorite contacts or features. See Setting17
up favorites on page 57 for more information.18
The Application Settings menu includes choices for personalizing button labels, turning call19
History on or off and including bridged calls in your call History.20
Screen & Sound options includes choices for adjusting brightness and contrast, ring pattern,21
background, button clicks, error tones, text size and phone screen width.22
Language and Region settings includes choices for setting the display language and the time23
format.24
The Advanced Options menu includes choices for integrating other applications such as25
Microsoft® Exchange Server with your phone.26
You can also set AGC (Automatic Gain Control) for your headset, handset, and the speaker audio.27
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1
Setting redial options2
About this task3
Use this task to view a list of last four numbers that you dialed or to dial the last dialed number when4
you use the redial feature.5
Procedure6
1. Press Home.7
2. Press Select to select Options & Settings > Call Settings > Redial.8
3. Press Change to select one of the following options:9
•One Number: To dial the last dialed number.10
•List: To display the last four dialed numbers.11
4. Press Save.12
13
Configuring visual alerts14
About this task15
Use this task to cause the LED in the top right corner of the phone to flash when the deskphone16
gets incoming calls.17
Procedure18
1. Press Home.19
2. Press Select to select Options & Settings > Call Settings > Visual Alerting.20
3. Press Change to select On or Off.21
4. Press Save.22
23
Displaying the Phone screen on dialing24
About this task25
Use this task to set the deskphone to display the Phone screen when you dial a number to make a26
call.27
Procedure28
1. Press Home.29
2. Press Select to select Options & Settings > Call Settings > Phone Screen on Calling.30
3. Press Change to select one of the following:31
•Yes: To display the Phone screen when you dial a number.32
Options & Settings
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•No: To remain on the current screen when you dial a number.1
4. Press Save .2
3
Displaying the Phone screen on receiving a call4
About this task5
Use this task to display the Phone screen when you receive a call.6
Procedure7
1. Press Home.8
2. Press Select to select Options & Settings > Call Settings > Phone Screen on Ringing.9
3. Press Change to select one of the following:10
•Yes: To display the Phone screen when you receive a call.11
•No: To remain on the current screen when you receive a call.12
4. Press Save.13
14
Setting the audio path15
Sets your phone to receive calls on the Speaker or the Headset.16
Procedure17
1. Press Home.18
2. Press Select to select Options & Setting > Call Settings > Audio Path.19
3. Press Change to select Headset or Speaker.20
4. Press Save.21
22
Setting dialing options23
About this task24
Your phone has the following two dialing options:25
• You can dial a number by picking up the handset, getting a dial tone, and dialing the required26
number (off-hook dialing).27
• You can use the edit dialing feature. If you set this feature, you can enter all or part of the28
number, use backspace to correct a digit if needed, and when ready, initiate the dialing process29
using a softkey.30
If you activated the Limit Number of Concurrent Calls (LNCC) feature in the edit dialing mode, and31
you start dialing a number when at the same time your deskphone receives a call, the deskphone32
presents this call as a missed call.33
Customizing Settings
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Procedure1
1. Press Avaya Home.2
2. Press Select to select Options & Settings > Call Settings > Dialing options.3
3. Press Change to select On-hook or Editable.4
When on-hook dialing is in effect, dialpad (edit dial) searches are not available. During an5
active call when you select the second line appearance, the first line appearance goes on6
hold and the Editable mode is disabled irrespective of your Dialing options setting.7
4. Press Save.8
9
Toggling name and number10
About this task11
Use this procedure to display either caller name or caller number if the caller name is too long to fit12
on the deskphone screen.13
Procedure14
1. Press Avaya Home.15
2. Press Select > Options & Settings > Call Settings > Toggle Name/Number.16
3. Press Change to select On or Off .17
4. Press Save .18
19
Displaying call timers20
About this task21
You can set your call settings to display the duration of calls. You can turn the call timer display on22
or off.23
Procedure24
1. Press Home.25
2. Press Select to select Options & Settings > Call Settings > Display Call Timers.26
3. Press Change to select Yes or No.27
4. Press Save.28
Options & Settings
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About Features1
This topic describes the special features of your deskphone. Your administrator might have set up2
your deskphone with the features and the call appearances on one screen. The Features screen3
gives you access to advanced telephony features, such as Call Forwarding and Speed Dial buttons.4
You can use Send All Calls and Call Forward features to forward incoming calls to other numbers.5
When you enable the EC500, you can forward calls from your desk phone to your cell phone. Other6
features such as Call Park, Call Pickup Extended, and Transfer to Voicemail may be available on7
your Features screen. The Forward menu also lists the forwarding features. The features that are8
available depend on what your administrator has assigned to your phone.9
You can also invoke these features using the Feature Access Code (FAC) . If you activate or10
deactivate a feature using FAC and the corresponding feature button is not administered on the11
deskphone, you might not get the indication of the feature activation or deactivation.12
In addition to the Features screen, your administrator might also provide selected features on13
softkeys on the call appearance (Phone) screen. For more information about what features and14
options are available for your extension, contact your administrator.15
16
Accessing the Features screen17
About this task18
Use this task to gain access to the Features screen.19
The option on the Features screen display one of the following icons:20
•The icon: Indicates the feature is available.21
•The icon: Indicates the feature is activated.22
•The icon: Indicates the feature is not available.23
For models with LEDs, the LED next to the feature name indicates if the feature is currently on or24
off. If the light is on, the feature is on.25
Procedure26
1. On the Phone screen, use the right navigation button to gain access to the Features screen.27
To return to the main Phone screen, press Phone or scroll to the left.28
2. Scroll down to see the features that have been administered for your extension.29
30
Using bridged call appearances31
In addition to your own call appearances, your phone might show one or more bridged call32
appearances on the display screen. A bridged call appearance is of another user and enables you33
to determine if that call appearance is in use, answer calls on that appearance, or join a call in34
Customizing Settings
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progress on that call appearance from your deskphone. You can also make outgoing calls on a1
bridged call appearance when the bridged call appearance is not in use.2
3
Monitoring other extensions at a glance4
About this task5
If your job requires that you cover or monitor phones for others, your system administrator may set6
up “busy indicators” so that you can see whether an extension you cover is idle or busy at a glance.7
Extensions you can monitor with busy indicators show the word “Busy” next to the extension8
number.9
Procedure10
1. From the Phone screen, gain access to the System Numbers menu.11
2. If necessary, scroll to the line button for the extension you want to check. If that extension is12
in use, the busy indicator displays next to the word Busy.13
3. To call a monitored extension, scroll to the applicable line and press the line or OK button14
associated with that extension.15
16
SLA Mon™ overview17
SLA Mon™ technology is a patented Avaya technology embedded in Avaya products to facilitate18
advanced diagnostics. The deskphones support SLA Mon™ agent which works with a Avaya19
Diagnostic Server (ADS). SLA Mon™ server controls the SLA Mon™ agents to execute advanced20
diagnostic functions, such as:21
• Endpoint Diagnostics22
- The ability to remotely control IP phones, to assist end users with IP phone configuration23
and troubleshooting.24
- The ability to remotely generate single and bulk test calls between IP phones.25
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and26
diagnose IP phone network traffic.27
• Network Monitoring28
- The ability to monitor multiple network segments for performance in terms of packet loss,29
jitter, and delay.30
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.31
For more information on Avaya Diagnostic Server, see Administering Avaya Diagnostic Server with32
SLA Mon™. For information on SLA Mon™ related parameters, see Administering Avaya33
9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP.34
About Features
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1
Assigning labels to auto-dial numbers2
About this task3
Autodial numbers are frequently-called numbers in your office or organization, for example, a Help4
desk number. Your system administrator sets up Autodial numbers, but you can assign and edit their5
labels. The administrator might just allot a specific button to be an Autodial number, but leave the6
number itself blank; in this case you can add the number yourself.7
Procedure8
1. From the Phone screen, scroll right twice to display the System Numbers menu.9
2. Scroll to the line to which you want to assign a label or number.10
Some labels are not editable. If you can't scroll to a certain line or hear an error tone when11
you press the line button, you cannot edit that label.12
3. Press Edit.13
4. Use the dialpad to enter the label text or the Autodial number.14
5. Press Save.15
16
Setting up automatic call back17
Procedure18
1. Gain access to the Features screen when you get a busy signal from the extension that you19
called.20
2. Scroll to Auto Callback.21
3. Press OK or press the corresponding line button.22
23
Blocking your extension from displaying during calls24
About this task25
You can override the system (default) setting to display your extension on outgoing calls. Use the26
Calling Party Number Blocking feature to prevent your number from displaying.27
Procedure28
1. From the Phone screen, scroll right to access the Features screen.29
2. Select CPN Block.30
To stop calling party number blocking, see Displaying your extension on outgoing calls on31
page 49.32
3. Enter the extension number you do not want the called party to see.33
Customizing Settings
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4. Press Enter or OK to start calling party number blocking.1
2
Displaying your extension on outgoing calls3
About this task4
If you used the CPN Block feature to block your extension's display on calls you make, you can5
change it back using CPN Unblock. CPN (Calling Party Number) Unblock lets parties you call see6
your extension.7
Procedure8
1. From the Phone screen, scroll right to access the Features screen.9
2. Select CPN Unblock.10
To set up calling party number blocking, see Blocking your extension from displaying during11
calls on page 48.12
3. Enter your extension number.13
4. Press Enter or OK to stop calling party number blocking.14
15
Setting up enhanced call pickup alerting16
About this task17
Use this feature to configure audible and visual alert when an incoming call to someone in your18
corresponding call pickup group is ringing.19
Procedure20
1. Press Home.21
2. Select Options & Settings.22
3. Press Select or OK.23
4. Select Screen & Sound Options.24
5. Scroll to Call Pickup Ring Type.25
6. Press Select or OK.26
7. Select the ring tone using the navigation keys.27
8. To set the type of alerts for call pickup, select Call Pickup Indication.28
9. Select the call pickup indication type using the right or left navigation keys or press Change29
softkey.30
10. Press Save.31
About Features
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1
Tracing a malicious call2
About this task3
Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a4
controller to begin call tracing and provide information for reporting this call. This feature is available5
only if your administrator has set up the phone system to trace and track malicious calls and there is6
an attendant or controlling user to oversee the trace.7
Procedure8
1. During an active call, scroll right from the Phone screen to access the Features menu.9
2. If necessary, scroll down to MCT and press OK or just press the corresponding line button to10
start the trace.11
An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates12
MCT.13
Important:
Some countries, states, and localities have laws that determine if and under what14
circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature,15
you must understand and comply with these laws.16
17
Visual alert for an encrypted call18
While using your deskphone, you can now see whether an incoming or an outgoing call is19
encrypted. The secure status is indicated by the secure icon, a padlock, on the active call20
appearance.21
Note:
The secure icon appears only if a two-party call is encrypted. For 9608/9608G deskphones, even if22
you have set the screen width of your deskphone to half, the deskphone shows the secure icon.23
24
Activating EC500 for simultaneous ringing on multiple phones25
Procedure26
1. From the Phone screen, gain access to the Features screen.27
2. Scroll to EC500 and press OK/Select or the corresponding line button.28
Customizing Settings
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1
Extending a call to your cell phone (EC500)2
Procedure3
1. During an active call, gain access to the Features screen.4
2. Scroll to Extend Call , and press OK to forward the call to your mobile phone.5
3. Answer the call on your cell phone.6
The call remains active on your deskphone, so you can switch back to your deskphone at7
any time.8
9
Retrieving a voice mail10
About this task11
Use this procedure to listen to your voice mail messages. The Message button and the Message12
Wait Indicator at the upper right corner of the phone glows red to indicate that you have a voice13
mail.14
Before you begin15
• Ensure that the system administrator configures the voice mail for your extension.16
• Get the User ID and password of your voice mail from your system administrator.17
Procedure18
1. To log in to your voice mail, press the Message button.19
2. Follow the voice prompts to playback your voice messages.20
21
About Hotline22
You can use the Hotline feature to dial a preconfigured number that your system administrator has23
already set for you.24
To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a25
headset, press HEADSET. The deskphone automatically dials the number that your system26
administrator has configured for you.27
28
About Team Button29
If the administrator configured the Team Button feature for your deskphone, you can monitor another30
deskphone to:31
•See if the monitored deskphone redirects calls to another deskphone.32
About Features
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• See if the monitored deskphone has an active call.1
• Answer any of the calls that are ringing on the monitored deskphone.2
• Make a speed dial call to the monitored deskphone by pressing the Team Button softkey when3
the monitored deskphone does not have an active call.4
• Transfer an active call to the monitored deskphone by pressing the Team Button softkey.5
The call redirection feature, SAC, CFWD, or ECF, might be active on the monitored deskphone. The6
monitoring deskphone can override call redirection when speed dialing or transferring an active call7
to the monitored deskphone. The override feature ensures that the call made to the monitored8
deskphone rings on the monitored deskphone and is not routed to the redirected number.9
To override call redirection, the administrator must configure on SMGR:10
• The monitored deskphone setting that enables the monitoring deskphone to override call11
redirection directly or through a choice provided to the user12
• The monitoring deskphone setting that enables the deskphone to override the call redirection13
feature that is active on a monitored deskphone14
For more information to set the overriding permission on SMGR, see Administering Avaya Aura®
15
System Manager.16
The following table shows different icons of the Team Button feature for the 9611G IP deskphone.17
Icon Indication
The monitored extension is idle.
The monitored extension is on another call.
The monitored extension is idle, but the user has forwarded all incoming calls to a
different extension.
The monitored extension is on another call, and the user has forwarded all incoming
calls to another extension.
The following table shows different icons of the Team Button feature for 9608/9608G deskphones.18
Icon Indication
The monitored extension is idle.
The monitored extension is on another call.
The monitored extension is idle, but the user has forwarded all incoming calls to a
different extension.
The monitored extension is on another call, and the user has forwarded all incoming
calls to another extension.
Customizing Settings
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1
Browser2
Your deskphone includes WML Web browser capability to use additional applications such as LDAP.3
The applications available through the browser vary depending on how your system administrator4
has configured your deskphone. For more information, contact your administrator.5
Gain access to the browser through Avaya Menu. If you do not see the Browser option on Avaya6
Menu, Web applications must be available for your deskphone.7
8
Using the WML browser9
Procedure10
1. Press Home.11
2. Scroll to Browser.12
3. Press Select or OK.13
The WML browser opens the home page.14
4. Scroll to the link that you want to view.15
5. Press OK to open the link.16
6. Perform any of the following actions:17
• To stop loading the current page, press Cancel.18
• To reload the current page, press Refresh.19
• To open the home page, press Home.20
• To close the browser, press PHONE.21
• To edit a text in an application, use the right side call appearance buttons.22
23
Hunt Group Busy24
Using the Hunt Group Busy feature, users can opt-in or opt-out of the calls specific to the hunt25
group. A hunt group is a collection of users who handle similar types of calls. A user can be a part of26
multiple hunt groups.27
The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy button28
corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique four-29
digit index for each group.30
About Features
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1
Using Hunt Group Busy2
About this task3
Use the Hunt Group Busy buttons on the Features screen, to stop or start receiving calls from a4
particular hunt group.5
Procedure6
1. To stop receiving calls from a particular hunt group, tap the corresponding Hunt Group7
Busy button.8
2. To turn off the Hunt Group Busy feature for a particular hunt group and start receiving calls,9
tap the corresponding Hunt Group Busy button.10
11
About forwarding calls12
You can forward your incoming calls to another number or to voice mail. When the Forward button13
light is on, one or more of the forwarding features are active. The forwarding features available on14
your phone depend on the options your administrator has set. For more information about the15
options available on your extension, contact your administrator.16
17
Activating Send All Calls18
Procedure19
1. Gain access to the Features screen.20
2. Scroll to choose Send All Calls.21
3. Press Select or the corresponding line button to activate the feature.22
23
Activating call forwarding24
Procedure25
1. Gain access to the Features screen.26
2. Scroll to choose Call Forward.27
3. Press Select or the corresponding line button.28
4. Enter the destination number to which you want to forward your calls.29
5. Press Enter.30
Customizing Settings
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Note:
You can view the call originator when the call forwarding chain has two or more1
participants. This feature works if your administrator has configured the related2
parameter.3
4
Disabling call forwarding5
About this task6
Use this task to turn off any call forwarding feature that you activated.7
Procedure8
1. Press the right navigation button to gain access to the Features screen.9
2. Select the active call forwarding feature that you want to turn off.10
3. Press OK or the line button on which the call forwarding feature appears.11
12
Enabling call forwarding when your line is busy or you do not13
answer14
About this task15
Use this task to set a number to which your calls are forwarded when your line is busy or when you16
do not answer a call. You must enter the telephone number where the calls are forwarded each time17
you enable this feature.18
Procedure19
1. From the Phone Screen, gain access to the Features screen.20
2. Press Select to choose Call Fwd Busy/No Ans.21
3. Enter the number to which you want to forward your calls.22
4. Press Enter or OK button to turn call forwarding off if it is already on.23
24
Setting rules for enhanced call forwarding25
26
About this task27
You can use this feature to forward the incoming calls on your deskphone to various destination28
numbers based on call type and call state.29
Procedure30
1. From the feature list, select Enhanced Call Forward.31
About Features
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The deskphone displays a list of enhanced call forwarding rules.1
2. Select the required rules from the following list, and enter the corresponding numbers.2
• Forward all calls:3
• Internal [Enter Number]4
• External [Enter Number]5
• Forward when busy:6
• Internal [Enter Number]7
• External [Enter Number]8
• Forward when no answer:9
• Internal [Enter Number]10
• External [Enter Number]11
If you have configured a number for any of the rules, the deskphone displays that number in12
place of the text Enter Number.13
3. Press Save to save the destination number.14
4. Perform one of the following actions:15
• To activate forwarding for a rule, press Turn on for that rule.16
• To activate forwarding for all the rules, press All on.17
Editing a rule18
Procedure19
1. Access the Enhanced Call Forward feature from the Features screen.20
2. Select the rule that you want to edit and press Edit.21
3. Enter the destination number using the numeric keypad.22
4. Press Save.23
Turning off a rule24
Procedure25
1. Access the Enhanced Call Forward feature from the Features screen.26
2. Select the rule that you want to turn off.27
3. Press Turn off.28
4. To turn off all the active rules, press All off.29
5. Press Exit.30
Customizing Settings
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Setting up speed dialing1
Procedure2
1. Press Home.3
2. Press Select to select Options & Settings > Assign Speed Dial Entries.4
3. Scroll and press Assign to select the required unassigned line.5
4. Press Select to select the number that you want to assign.6
Setting up favorites7
About this task8
Use this task to create a list of favorite contacts or features for quick access. You can include up to9
nine favorite items in the favorite list.10
Procedure11
1. Press Avaya Home.12
2. Press Select > Options & Settings > Assign Favorites Entries.13
3. Press Contacts or Features to select and set the favorites .14
Personalizing labels15
About this task16
You can change the labels that the phone displays for your extensions, features, and the system17
numbers or speed dial buttons. For example, you can change the label for your extension to My18
Line. If you have a button module attached to your deskphone, you can change any of those labels.19
For example, you can change a Help Desk extension to read Help Desk.20
Procedure21
1. Press Home.22
Note:
To edit a label on an attached Avaya SBM24 Button Module, press the Edit button on23
the module and proceed to Step 10.24
2. Select Options & Settings.25
3. Press Select or OK.26
4. Select Application Settings.27
Setting up speed dialing
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5. Press Select or OK.1
6. Select Personalize Labels.2
7. Press Select or OK.3
8. Select the label you want to edit.4
If the label you want to edit is on the Features menu, scroll down past your call5
appearances, and select the feature you want to edit. If the label you want to edit is on the6
System Numbers menu, scroll to right and select the system number label you want to7
personalize.8
9. Press Edit.9
10. Type a new label without any comma (,).10
Press More then Clear to clear all text fields and start again.11
11. Press Save or OK.12
12. (Optional) To revert to the default button labels, select Home > Options & Settings >13
Application Settings > Restore Default Button Labels.14
a. Press Select.15
b. Press Default.16
Screen and Sound Settings17
18
Adjusting the brightness or contrast of the display19
About this task20
Use this task to adjust the brightness and contrast of deskphone screen or button module as21
applicable. Contrast adjustment applies only to a deskphone with a black and white display or a22
button module attached to a deskphone with a color display screen. You cannot adjust the contrast23
of a deskphone with a colored display.24
Procedure25
1. Press Home.26
2. Press Select to select Options & Settings > Screen & Sound Options.27
3. Press Brightness or Contrast.28
4. Select Phone or an attached button module as applicable.29
5. Use the arrow keys to increase or decrease the brightness or contrast.30
6. Press Save.31
Customizing Settings
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1
Setting the text size2
About this task3
Use this task to change the size of the text. The large text option is available only for the English4
language.5
Before you begin6
You can use the procedure only if the administrator enables the option for your deskphone.7
Procedure8
1. Press Home.9
2. Press Select to select Options & Settings > Screen & Sound Options > Text Size.10
3. Press Change to select one of the following:11
•Normal: To set the default text size.12
•Large: To set the large text size.13
4. Press Save.14
15
Setting a ring tone for your deskphone16
About this task17
Use this task to select a ring tone for incoming calls. You can select from a range of classic and rich18
ring tones. Classic ring tones are simple synthesized sounds. Rich ring tones are richer and more19
complex sounds.20
Procedure21
1. Press Home.22
2. Press Select to select Options & Settings > Screen & Sound Options > Personalized23
Ringing.24
3. Press Change to select the required ring tone.25
4. Press Save.26
27
Setting a ring tone for incoming forwarded calls28
About this task29
Use this task to specify the ring tone that you want to hear for incoming calls that are forwarded to30
your deskphone. You can hear the ring tone that you specified for the:31
•Caller.32
Screen and Sound Settings
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• First deskphone that forwarded the call.1
Procedure2
1. Press Home.3
2. Press Select to select Options & Settings > Screen & Sound Options > Call Fwd Ring.4
3. Press Change to select one of the following:5
•Caller: To hear the ring tone that you specified for the caller.6
•Forwarder: To hear the ring tone that you specified for the first deskphone that forwarded7
the call.8
4. Press Save.9
10
Setting a ring tone for Team Button11
About this task12
Use this task to set a ring tone for deskphones that you monitor.13
Procedure14
1. Press Home.15
2. Press Select to select Options & Settings > Screen & Sound Options > Team Button16
Ring Type.17
3. Press Change to select the required ring tone.18
4. Press Save.19
20
Setting a ring tone for a call pickup group21
About this task22
Use this task to select a ring tone for an audio alert on your deskphone for a call pickup group.23
Procedure24
1. Press Home.25
2. Press Select to select Options & Settings > Screen & Sound Options > Call Pickup Ring26
Type.27
3. Press Change to select the required ring tone.28
4. Press Save.29
Customizing Settings
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1
Assigning specific ring tone to a contact2
You can configure the ringtone that your deskphone plays when your deskphone receives a call3
from a contact in your local phone book. Hence, when you receive an incoming call, you can identify4
the caller based on the ringer that your deskphone plays. If you have not specified a ringtone for a5
contact, the deskphone plays the default ringtone.6
Procedure7
1. Press CONTACTS.8
2. Select the contact for which you want to assign a ring tone, and press Details.9
3. Press Edit.10
4. Scroll to Ringer.11
5. Press OK.12
6. Use the Up and Down navigation keys to choose the ring tone of your choice and press OK.13
7. Press Back.14
8. Press Save.15
16
Setting an alert for a call pickup group17
About this task18
Use this task to set a call pickup group alert on your deskphone. The call pickup group alert19
provides a visual or an audio alert on your deskphone when a member in your call pickup group20
gets a call.21
Procedure22
1. Press Home.23
2. Press Select to select Options & Settings > Screen & Sound Options > Call Pickup24
Indication.25
3. Press Change to select one of the following:26
•Audible: Provides an audio alert.27
•Visual: Provides a visual alert.28
•Both: Provides both audio alert and visual alert.29
•None: Provides no call pickup alert.30
4. Press Save.31
Screen and Sound Settings
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1
Changing the background logo2
About this task3
If your system administrator has set up an alternate background choice, you can change the logo4
your screen displays. Logos are not available on 9608 deskphones.5
Note:
Your system administrator can also change the background logo through the settings file.6
Procedure7
1. Press Home.8
2. Press Select to select Options & Settings > Screen and Sound Options > Background9
Logo.10
3. Use the Right/Left arrows to select the required logo.11
4. Press Save.12
13
Turning button click sounds on and off14
About this task15
Use the procedure to turn off button click sound.16
Procedure17
1. Press Home.18
2. Press Select to select Options & Settings > Screen & Sound Options > Button Clicks.19
3. Press Change to turn sound on or off.20
4. Press Save.21
22
Turning error tones on or off23
Your deskphone beeps if you make a mistake or take an action that is not allowed. If you do not24
want to hear error beeps, set your error tone to Off.25
Procedure26
1. Press Home.27
2. Press Select to select Options & Settings > Screen & Sound Options > Error Tones.28
3. Press Change to turn error tones on or off.29
4. Press Save.30
Customizing Settings
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1
Setting key repeat delay2
About this task3
Use this procedure to set the time for which you must press the navigation key to start the auto4
repeat process. You can select from the following options:5
• No Repeat6
• Default7
•Short8
• Long9
• Very Long10
Procedure11
1. Press Home.12
2. Press Select to select Options & Settings > Screen & Sound Options > Key Repeat13
Delay.14
3. Press Change to select the required option.15
4. Press Save.16
17
Enabling wireless headset bidirectional signaling18
Before you begin19
Check if the headset supports EHS signaling.20
Procedure21
1. Press Home.22
2. Press Select to select Options & Settings > Call Settings > Headset Signaling.23
3. Press Change to select one of the following options:24
•Disabled: Disables signaling from the deskphone to the headset.25
•Switchhook and Alert: Activates the wireless link to the headset if you press Headset.26
When the deskphone receives an incoming call, you hear the alert tone in the headset.27
•Switchhook only: Activates the wireless link to the headset if you press Headset. When28
the deskphone receives an incoming call, you do not hear the alert tone in the headset.29
30
Turning Continuous Scrolling on or off31
About this task32
Use the procedure to control continuous scrolling feature for your deskphone.33
Screen and Sound Settings
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Procedure1
1. Press Home.2
2. Press Select to select Options & Settings > Screen & Sound Options > Continuous3
Scrolling.4
3. Press Change to turn continuous scrolling on or off.5
4. Press Save.6
Changing the display language7
About this task8
Use this task to change the display language of your deskphone.9
Procedure10
1. Press Home.11
2. Press Select to select Options & Settings > Language & Region > Language.12
3. Press Select or OK button to change the language.13
4. Press Save.14
Related links15
Setting the time format on page 6416
17
Setting the time format18
You can change the way your deskphone displays the time on your Phone screen. The time format19
is either 12 or 24 hours.20
Procedure21
1. Press Home.22
2. Press Select to select Options & Settings > Language & Region > Time Format.23
3. Press Change to select the required time format.24
4. Press Save.25
Related links26
Changing the display language on page 6427
Customizing Settings
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Setting Advance Options1
2
Turning automatic gain control on or off3
About this task4
The automatic gain control (AGC) automatically adjusts the audio output level to achieve a constant5
and better quality audio.6
Procedure7
1. Press Home.8
2. Press Select to select Options & Settings > Advanced Options > Automatic Gain9
Control.10
3. Select the Handset, Headset, or Speaker for which you want to turn AGC on or off.11
4. Press Change to turn AGC on or off.12
5. Press Save.13
14
Integrating other applications with your phone15
About this task16
If your administrator has set up this option, you can integrate Microsoft® Exchange Server calendar17
and contacts with your phone. First, establish your credentials by entering the user name and18
password you use for Microsoft Exchange Server email purposes and the domain of your Exchange19
Server. After establishing your credentials, you can set your calendar preferences.20
Procedure21
1. Press Home .22
2. Press Select to select Options & Settings > Advanced Options > Exchange Integration.23
3. If you have already set up your credentials and do not want to change them, proceed to Step24
5. To establish or change your credentials, select Email Name & Password and enter the25
following:26
• Your Microsoft Exchange server email user name.27
• Your Microsoft Exchange server email password.28
• The domain of the server on which Microsoft Exchange runs.29
• Whether you want the deskphone to display a prompt to enter your user name and30
password every time you access Microsoft Exchange calendar on your phone. Press31
Change to change the setting as required.32
4. Press Save.33
Setting Advance Options
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5. To set or change your calendar preferences, select Calendar and enter the following:1
• Whether or not you want your phone to activate the calendaring feature. Press Change to2
change the Use Exchange Calendar setting to Yes or No.3
• Whether or not you want your phone to remind you of items on your calendar. Press4
Change to change the Enable Exchange Reminder setting to Yes or No.5
• If you want to be reminded of calendar items, indicate in minutes how far in advance you6
want to get a reminder for your appointments. For example, setting the value to 120 will7
cause a reminder to appear two hours before the appointment start time and setting the8
value to 5 will cause a reminder to appear five minutes before the start time of9
appointment. Setting the value to 0 minutes will cause the reminder to be displayed at the10
start time of the appointment. To enter minutes, select More, then 123 and type the11
number of minutes.12
• Whether you want the appointment reminder to reappear after a “snooze” period in13
minutes you specify. For example, setting the Exchange Snooze Time value to 5 will14
cause a Reminder popup to reappear five minutes after you have “snoozed” it.15
• Whether or not you want to hear a tone with a reminder popup window. Press Change to16
change the Exchange Reminder Tone setting to Yes or No.17
6. To change your contacts preferences, select Contact and configure the following:18
• Whether or not you want your phone to remind you of items on your calendar. Press19
Change to change the Use Exchange Contacts setting to Yes or No.20
• Contact your administrator if you want to change the Exchange subscription period.21
7. Press Save to save your settings and preferences.22
Note:
When Exchange calendar is active, a Calendar label displays beneath your last call23
appearance on the Phone screen.24
25
Configuring Hearing Aid Compatibility26
Procedure27
1. Press Home.28
2. Press Select to select Options & Settings > Advanced Options > Handset Equalization29
Operation.30
3. Press Change to select one of the following options:31
• Default32
• Audio Opt for audio optimization33
• HAC Opt for hearing aid compatibility optimization34
4. Press Save.35
Customizing Settings
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1
Setting headset profile2
Procedure3
1. Press Home.4
2. Press Select to select Options & Settings > Advanced Options > Headset Profile.5
3. Press Change or OK button to select the profile that matches your headset.6
For more information on headset profiles that Avaya supports, see the document Avaya one-7
X® 96X1 Series IP Deskphone Headset Profiles at the Avaya Support website.8
4. Press Save.9
10
Enabling Away Timer11
About this task12
Perform the following procedure for the deskphone to automatically update the presence status to13
Away after a predefined time.14
Procedure15
1. Press Home.16
2. Press Select to select Options & Settings > Advanced Options > Presence Integration.17
3. Select Away Timer and change the value to On.18
4. Select Away Timer Value.19
5. Enter the time in minutes. You can enter any value in the range of 5 to 999.20
6. Press Save.21
Setting Advance Options
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Chapter 7: Related resources1
Documentation2
See the following related documents at http://support.avaya.com.3
Title Use this document to: Audience
Overview
Avaya Aura® Session Manager
Overview and Specification
See characteristics and capabilities,
including feature descriptions,
interoperability, performance specifications,
security and licensing requirements of the
Avaya Aura® Session Manager.
For people who want
to gain a high-level
understanding of the
Avaya Aura® Session
Manager features,
functions, capacities,
and limitations.
Avaya IP Office™ Platform Feature
Description
See information about the feature
descriptions.
For people who
perform system
administration tasks.
Avaya IP Office™ Platform Solution
Description
See information about how the products and
services that interoperate with this solution.
For people who want
to gain a high-level
understanding of the
IP Office features,
functions, capacities,
and limitations.
Implementing
Deploying Avaya Aura® Session
Manager
See the installation procedures and initial
administration information for Avaya Aura®
Session Manager.
For people who
install, configure, and
verify Avaya Aura®
Session Manager on
Avaya Aura® System
Platform.
Upgrading Avaya Aura® Session
Manager
See upgrading checklists and procedures. For people who
perform upgrades of
Avaya Aura® Session
Manager.
Deploying Avaya Aura® System
Manager on System Platform
See the installation procedures and initial
administration information for Avaya Aura®
System Manager.
For people who
install, configure, and
verify Avaya Aura®
Table continues…
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Title Use this document to: Audience
System Manager on
Avaya Aura® System
Platform at a
customer site.
Avaya IP Office™ Platform SIP
Telephone Installation Notes
See the installation procedures and initial
administration information for IP Office SIP
telephone devices.
For people who
install, configure and
verify SIP telephone
devices on IP Office.
Administering
Administering Avaya Aura® Session
Manager
See information about how to perform Avaya
Aura® Session Manager administration tasks
including how to use management tools,
how to manage data and security, an how to
perform periodic maintenance tasks.
For people who
perform Avaya Aura®
Session Manager
system administration
tasks.
Administering Avaya Aura® System
Manager
See information about how to perform Avaya
Aura® System Manager administration tasks
including how to use management tools,
how to manage data and security, an how to
perform periodic maintenance tasks.
For people who
perform Avaya Aura®
System Manager
administration tasks.
Administering Avaya IP Office™
Platform with Manager
See information about short code
configurations for the feature list
For people who need
to access IP Office
features using short
codes.
Administering Avaya IP Office™
Platform with Web Manager
See information about IP Office Web
Manager administration tasks including how
to use the management tool, how to manage
data and security, and how to perform
maintenance tasks.
For people who
perfrom IP Office
Web Manager
administration tasks.
Maintaining
Maintaining Avaya Aura® Session
Manager
See information about the maintenance
tasks for Avaya Aura® Session Manager.
For people who
maintain Avaya Aura®
Session Manager.
Troubleshooting Avaya Aura®
Session Manager
See information for troubleshooting Avaya
Aura® Session Manager, resolving alarms,
replacing hardware, and alarm codes and
event ID descriptions.
For people who
troubleshoot Avaya
Aura® Session
Manager.
Using Avaya IP Office™ Platform
System Status Application
See information about the maintenance
tasks for System Status Application.
For people who
maintain System
Status Application.
Using Avaya IP Office™ Platform
System Monitor
See information about the maintenance
tasks for SysMonitor.
For people who
maintain SysMonitor.
Documentation
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1
Finding documents on the Avaya Support website2
Procedure3
1. Navigate to http://support.avaya.com/.4
2. At the top of the screen, type your username and password and click Login.5
3. Click Support by Product > Documents.6
4. In Enter your Product Here, type the product name and then select the product from the7
list.8
5. In Choose Release, select an appropriate release number.9
6. In the Content Type filter, click a document type, or click Select All to see a list of all10
available documents.11
For example, for user guides, click User Guides in the Content Type filter. The list displays12
the documents only from the selected category.13
7. Click Enter.14
Viewing Avaya Mentor videos15
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya16
products.17
About this task18
Videos are available on the Avaya Support website, listed under the video document type, and on19
the Avaya-run channel on YouTube.20
Procedure21
• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one22
of the following actions:23
- In Search, type Avaya Mentor Videos to see a list of the available videos.24
- In Search, type the product name. On the Search Results page, select Video in the25
Content Type column on the left.26
• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and27
perform one of the following actions:28
- Enter a key word or key words in the Search Channel to search for a specific product or29
topic.30
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted31
on the website.32
Related resources
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Note:
Videos are not available for all products.1
Support2
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date3
documentation, product notices, and knowledge articles. You can also search for release notes,4
downloads, and resolutions to issues. Use the online service request system to create a service5
request. Chat with live agents to get answers to questions, or request an agent to connect you to a6
support team if an issue requires additional expertise.7
Support
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