Avaya J179 IP Phone User Manual Using Avaya D6 D7 IP Phones SIP

Download:
Mirror Download [FCC.gov]
Document ID	3721064
Application ID	am1tzN+QFTTc/0a5xKxJ9Q==
Document Description	User Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	64.32kB (803940 bits)
Date Submitted	2018-01-19 00:00:00
Date Available	2018-01-25 00:00:00
Creation Date	2017-10-27 11:10:25
Producing Software	Antenna House PDF Output Library 6.3.815 (Windows (x64))
Document Lastmod	2018-01-11 20:06:59
Document Title	Using Avaya D6/D7 IP Phones SIP
Document Creator	AH XSL Formatter V6.3 MR3 for Windows (x64) : 6.3.4.25128 (2016/07/01 17:39JST)

Using Avaya J169 / J179 IP Phones SIP
Release 1.5
Issue 1
October 2017
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
1 © 2017, Avaya Inc.
2 All Rights Reserved.
73 Licenses
74
75
76
Using a cell, mobile, or GSM phone, or a two-way radio in close
77
proximity to an Avaya IP telephone might cause interference.
78
79
Documentation disclaimer
80
“Documentation” means information published in varying mediums
81
which may include product information, operating instructions and
82
performance specifications that are generally made available to users 83
of products. Documentation does not include marketing materials.
84
Avaya shall not be responsible for any modifications, additions, or
85
deletions to the original published version of Documentation unless 86
such modifications, additions, or deletions were performed by or on 87
the express behalf of Avaya. End User agrees to indemnify and hold 88
harmless Avaya, Avaya's agents, servants and employees against all 89
claims, lawsuits, demands and judgments arising out of, or in
90
connection with, subsequent modifications, additions or deletions to 91
this documentation, to the extent made by End User.
92
93
Link disclaimer
94
Avaya is not responsible for the contents or reliability of any linked
95
websites referenced within this site or Documentation provided by
96
Avaya. Avaya is not responsible for the accuracy of any information, 97
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
102
103
104
Avaya provides a limited warranty on Avaya hardware and software.
105
Refer to your sales agreement to establish the terms of the limited
106
warranty. In addition, Avaya’s standard warranty language, as well as
107
information regarding support for this product while under warranty is
108
available to Avaya customers and other parties through the Avaya
109
Support website: https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link 110
“Warranty & Product Lifecycle” or such successor site as designated 111
112
by Avaya. Please note that if You acquired the product(s) from an
113
authorized Avaya Channel Partner outside of the United States and
114
Canada, the warranty is provided to You by said Avaya Channel
115
Partner and not by Avaya.
116
“Hosted Service” means an Avaya hosted service subscription that 117
Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License as set forth
below in the Designated System(s) License (DS) section as
applicable. The applicable number of licenses and units of capacity
for which the license is granted will be one (1), unless a different
number of licenses or units of capacity is specified in the
documentation or other materials available to You. “Software” means
computer programs in object code, provided by Avaya or an Avaya
Channel Partner, whether as stand-alone products, pre-installed on
hardware products, and any upgrades, updates, patches, bug fixes,
or modified versions thereto. “Designated Processor” means a single
stand-alone computing device. “Server” means a set of Designated
Processors that hosts (physically or virtually) a software application
to be accessed by multiple users. “Instance” means a single copy of
the Software executing at a particular time: (i) on one physical
machine; or (ii) on one deployed software virtual machine (“VM”) or
similar deployment.
3 Note
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
statement or content provided on these sites and does not
necessarily endorse the products, services, or information described 98
or offered within them. Avaya does not guarantee that these links will 99
work all the time and has no control over the availability of the linked 100
101
pages.
28 Warranty
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
You acquire from either Avaya or an authorized Avaya Channel
Partner (as applicable) and which is described further in Hosted SAS 118
or other service description documentation regarding the applicable 119
hosted service. If You purchase a Hosted Service subscription, the 120
foregoing limited warranty may not apply but You may be entitled to 121
support services in connection with the Hosted Service as described 122
further in your service description documents for the applicable
123
Hosted Service. Contact Avaya or Avaya Channel Partner (as
124
applicable) for more information.
125
51 Hosted Service
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
License types
Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only: 1) on a number of
Designated Processors up to the number indicated in the order; or 2)
up to the number of Instances of the Software as indicated in the
order, Documentation, or as authorized by Avaya in writing. Avaya
may require the Designated Processor(s) to be identified in the order
by type, serial number, feature key, Instance, location or other
126 specific designation, or to be provided by End User to Avaya through
127 electronic means established by Avaya specifically for this purpose.
THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA 128
129
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
130
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER131
THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH
132
SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
133
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
134
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
135
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE136
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY 137
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF138
139
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT 140
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE 141
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF142
YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU 143
144
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
145
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.
Shrinkwrap License (SR). You may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).
Heritage Nortel Software
“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located
at https://support.avaya.com/LicenseInfo under the link “Heritage
Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.
75
76
Except where expressly stated otherwise, no use should be made of 77
materials on this site, the Documentation, Software, Hosted Service, 78
or hardware provided by Avaya. All content on this site, the
79
documentation, Hosted Service, and the product provided by Avaya 80
including the selection, arrangement and design of the content is
81
owned either by Avaya or its licensors and is protected by copyright 82
and other intellectual property laws including the sui generis rights
83
relating to the protection of databases. You may not modify, copy,
84
reproduce, republish, upload, post, transmit or distribute in any way 85
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.
86
87
88
89
90
Virtualization
91
The following applies if the product is deployed on a virtual machine. 92
93
Each product has its own ordering code and license types. Note,
94
unless otherwise stated, that each Instance of a product must be
95
separately licensed and ordered. For example, if the end user
96
customer or Avaya Channel Partner would like to install two
97
Instances of the same type of products, then two products of that
98
type must be ordered.
99
Third Party Components
100
101
“Third Party Components” mean certain software programs or
102
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under 103
third party agreements (“Third Party Components”), which contain 104
105
terms regarding the rights to use certain portions of the Software
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE
AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES
THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY
AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729
CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE
WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS
LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN
WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE
VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC
VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED
BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR
WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO
PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE
IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION
FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE
OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://
WWW.MPEGLA.COM.
1 Copyright
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.
(“Third Party Terms”). As required, information regarding distributed 106
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third 107
Party Components and the Third Party Terms that apply is available 108
109
in the products, Documentation or on Avaya’s website at: https://
support.avaya.com/Copyright or such successor site as designated 110
by Avaya. The open source software license terms provided as Third 111
Party Terms are consistent with the license rights granted in these 112
Software License Terms, and may contain additional rights benefiting
113
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these 114
Software License Terms, solely with respect to the applicable Third 115
Party Components to the extent that these Software License Terms 116
impose greater restrictions on You than the applicable Third Party 117
Terms.
118
Compliance with Laws
You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
119 services.
45
46
47
48
49
50
51
52
53
54
55
56
57
58
T9 Text Input and other products are covered by one or more of the
following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928, 120
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and
121
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,
746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I. 122
No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549, 123
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.124
125
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic
126
of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1
010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea 127
Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of
China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023, 128
218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268; 129
130
additional patent applications are pending
59
60
61
62
63
64
65
66
67
68
69
70
The following applies only if the H.264 (AVC) codec is distributed with131
132
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A 133
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE134
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC 135
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A 136
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO 137
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS138
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,139
140
L.L.C. SEE HTTP://WWW.MPEGLA.COM.
141
75
76
72 THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
73 HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT 77
74 OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS 78
71 Service Provider
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at +1-800-643-2353 for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website: https://support.avaya.com or such
successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be found in
the Security Policies and Support section of https://
support.avaya.com/security.
Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://
support.avaya.com/css/P8/documents/100161515).
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: https://support.avaya.com, or such successor site
as designated by Avaya.
Contact Avaya Support
See the Avaya Support website: https://support.avaya.com for
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website: https://support.avaya.com (or such successor site as
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.
1 Regulatory Statements
Danger:
2 Australia Statements
60 Please be careful of the following while installing the
61 equipment:
3 Handset Magnets Statement:
Danger:
4 The handset receiver contains magnetic devices that can
5 attract small metallic objects. Care should be taken to avoid
6 personal injury.
7 Industry Canada (IC) Statements
8 RSS Standards Statement
9 This device complies with Industry Canada licence-exempt RSS
10 standard(s). Operation is subject to the following two conditions:
11
1. This device may not cause interference, and
12
13
14
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
18
67
68
69
70
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
72 本製品を安全にご使用頂くため、以下のことにご注意ください。
• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
1. L'appareil ne doit pas produire de brouillage, et
77
• 同梱されております付属の電源コードを他の機器には使用し
78
ないでください。上記注意事項を守らないと、死亡や大怪我
2. L'utilisateur de l'appareil doit accepter tout brouillage
など人身事故の原因となることがあります。
radioélectrique subi, même si le brouillage est susceptible 79
d'en compromettre le fonctionnement.
80 México Statement
22 Radio Transmitter Statement
23
24
25
26
27
28
29
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.
30
31
32
33
34
35
36
37
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
81 The operation of this equipment is subject to the following two
82 conditions:
83
84
1. It is possible that this equipment or device may not cause
harmful interference, and
85
86
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
87 La operación de este equipo está sujeta a las siguientes dos
88 condiciones:
89
90
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
91
92
93
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
94 Power over Ethernet (PoE) Statement
38 This Class B digital apparatus complies with Canadian ICES-003.
95 This equipment must be connected to PoE networks without routing
96 to the outside plant.
39 Cet appareil numérique de la classe B est conforme à la norme
40 NMB-003 du Canada.
97 Taiwan Low Power Radio Waves Radiated Devices Statement
41 Radiation Exposure Statement
98 802.11b/802.11g/BT:
42
43
44
45
46
47
This equipment complies with FCC & IC RSS102 radiation exposure
99
limits set forth for an uncontrolled environment. This equipment
100
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co- 101
102
located or operating in conjunction with any other antenna or
transmitter.
103
48
49
50
51
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
52 Japan Statements
53 Class B Statement
54
55
56
57
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
71
73
15 Le présent appareil est conforme aux CNR d'Industrie Canada
74
16 applicables aux appareils radio exempts de licence. L'exploitation est 75
17 autorisée aux deux conditions suivantes:
76
19
20
21
62
63
64
65
66
104
105
106
107
108
109
110
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
58
59 Denan Power Cord Statement
111
Article 12 — Without permission granted by the NCC, any company,
enterprise, or user is not allowed to change frequency, enhance
transmitting power or alter original characteristic as well as
performance to an approved low power radio-frequency devices.
Article 14 — The low power radio-frequency devices shall not
influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no
interference is achieved. The said legal communications means radio
communications is operated in compliance with the
Telecommunications Act. The low power radio-frequency devices
must be susceptible with the interference from legal communications
or ISM radio wave radiated devices.
1 U.S. Federal Communications Commission (FCC) Statements
2 Compliance Statement
68
69
70
71
3 The changes or modifications not expressly approved by the party
4 responsible for compliance could void the user’s authority to operate
72
5 the equipment.
6 To comply with the FCC RF exposure compliance requirements, this 73
7 device and its antenna must not be co-located or operating to
74
8 conjunction with any other antenna or transmitter.
75
9 This device complies with part 15 of the FCC Rules. Operation is
10 subject to the following two conditions:
76
11
12
13
14
15
16
17
18
19
20
21
22
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
When using IEEE 802.11a wireless LAN, this product is restricted to
indoor use, due to its operation in the 5.15 to 5.25GHz frequency
range. The FCC requires this product to be used indoors for the
frequency range of 5.15 to 5.25GHz to reduce the potential for
harmful interference to co channel mobile satellite systems. Highpower radar is allocated as the primary user of the 5.25 to 5.35GHz
and 5.65 to 5.85GHz bands. These radar stations can cause
interference with and/or damage to this device.
77
39
40
41
42
43
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
44 Radiation Exposure Statement
45
46
47
48
49
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
50 EU Countries
51
52
53
54
55
This device complies with the essential requirements and other
relevant provisions of Radio Equipment Directive 2014/53/EU. A copy
of the Declaration may be obtained from http://support.avaya.com or
Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–
1233 USA.
56 WiFi and BT transmitter
57
58
• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBM
• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBM
59 General Safety Warning
60
61
62
63
64
65
66
67
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• There is a risk of explosion if you use an incorrect type of
battery in the DECT handset. Replace used batteries with the
correct battery type: Nickel Metal Hydride (NiMH),
rechargeable, size AAA.
- This product uses NiMH batteries which are recyclable and
must not be disposed of as municipal waste to reduce the
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
- Limit the power to the device over telecommunications
wiring to 36-57 volt DC or ≤ 1.3 ampere DC.
78 To ensure the EMC Class B compliance when using a Collaboration
79 Station with an external HDMI monitor, the monitor must be of a type
80 with an external AC or DC power supply.
81 Trademarks
82
83
84
85
86
87
88
23 Class B Part 15 Statement
89
90
24 For product available in the USA/Canada market, only channel 1~11
91
25 can be operated. Selection of other channels is not possible.
92
26 This equipment has been tested and found to comply with the limits
27 for a Class B digital device, pursuant to Part 15 of the FCC Rules.
93
28 These limits are designated to provide reasonable protection against 94
29 harmful interferences in a residential installation. This equipment
95
30 generates, uses and can radiate radio frequency energy and, if not
31 installed and used in accordance with the instructions, may cause
32 harmful interference to radio communications. However, there is no
33 guarantee that interference will not occur in a particular installation. If
34 this equipment does cause harmful interferences to radio or
35 television reception, which can be determined by turning the
36 equipment off and on, the user is encouraged to try to correct the
37 interference by one or more of the following measures:
38
risk of releasing substances into the environment. At the
end of the battery’s useful life, remove the rechargeable
batteries and take them to the nearest battery collection
location to be recycled.
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
Contents
Chapter 1: Introduction.......................................................................................................... 10
Purpose................................................................................................................................ 10
Chapter 2: Phone overview.................................................................................................... 11
Phone overview..................................................................................................................... 11
Physical layout...................................................................................................................... 12
Chapter 3: Getting started...................................................................................................... 16
Logging in to your phone........................................................................................................ 16
Locking and unlocking your deskphone................................................................................... 16
Logging out of your phone...................................................................................................... 17
Chapter 4: Call Operation....................................................................................................... 18
Making a call......................................................................................................................... 18
Calling a person from the contacts list..................................................................................... 18
Making a call using edit dialing............................................................................................... 18
Autodialing a pre-assigned number......................................................................................... 19
Calling a person from the call history....................................................................................... 19
Redialing a number............................................................................................................... 19
Speed dialing a person.......................................................................................................... 20
Answering a call.................................................................................................................... 20
Ignoring an incoming call....................................................................................................... 20
Speed dialing to a monitored extension................................................................................... 20
Putting a call on hold............................................................................................................. 21
Muting a call......................................................................................................................... 21
Answering an active call on a monitored extension................................................................... 22
Picking up a call to another call pickup group........................................................................... 22
Picking up a call to another extension..................................................................................... 22
Answering a call for a call pickup group member...................................................................... 22
Interrupting a call with a whisper page..................................................................................... 23
Making a blind transfer........................................................................................................... 23
Viewing the status of monitored stations.................................................................................. 24
Excluding others from bridging on to your call.......................................................................... 24
Making an outgoing call on a bridged line................................................................................ 25
Answering a call on a bridged line........................................................................................... 25
Joining a call on a bridged line................................................................................................ 26
Independent alerting for each bridged call appearance............................................................. 26
Transferring a call to a monitored deskphone........................................................................... 26
Making an attended transfer................................................................................................... 27
Making an unattended transfer............................................................................................... 28
Handling a call by using MDA................................................................................................. 29
Making a call using a Click to dial link..................................................................................... 29
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
Contents
Making a call using URI dialing............................................................................................... 29
Making an emergency call...................................................................................................... 30
Recording a call.................................................................................................................... 30
Parking a call........................................................................................................................ 31
Unparking a call.................................................................................................................... 31
Dialing an E.164 number........................................................................................................ 31
Handling Conference Call...................................................................................................... 31
Using the conference feature............................................................................................ 31
Adding a person to an active call...................................................................................... 31
Adding a person on hold to a conference call..................................................................... 32
Putting a conference call on hold...................................................................................... 32
Dropping the last participant from a conference call........................................................... 32
Viewing the details for a conference.................................................................................. 32
Call History........................................................................................................................... 33
Turning off call history...................................................................................................... 33
Viewing call history details............................................................................................... 33
Viewing the call history.................................................................................................... 34
Adding an entry from the call history to your contacts list.................................................... 34
Removing an entry from call history.................................................................................. 34
Clearing all call history entries.......................................................................................... 35
Handling Contact List............................................................................................................. 35
Using the contacts feature................................................................................................ 35
Adding a new contact...................................................................................................... 35
Editing a contact.............................................................................................................. 36
Searching for a contact.................................................................................................... 36
Extended searching......................................................................................................... 37
Viewing the details for a contact....................................................................................... 37
Accessing Exchange contacts.......................................................................................... 37
Making an auto intercom call.................................................................................................. 38
Initiating a group page........................................................................................................... 38
Calling someone in your intercom group............................................................................ 39
Chapter 5: Handling Presence............................................................................................... 40
Presence.............................................................................................................................. 40
Viewing contact presence status............................................................................................. 40
Changing the presence status................................................................................................ 40
Enabling SAC when DND is active.......................................................................................... 41
Chapter 6: Customizing Settings.......................................................................................... 42
Options & Settings................................................................................................................. 42
Setting redial options....................................................................................................... 43
Configuring visual alerts................................................................................................... 43
Displaying the Phone screen on dialing............................................................................. 43
Displaying the Phone screen on receiving a call................................................................. 44
Setting the audio path...................................................................................................... 44
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
Contents
Setting dialing options...................................................................................................... 44
Toggling name and number.............................................................................................. 45
Displaying call timers....................................................................................................... 45
About Features .................................................................................................................... 46
Accessing the Features screen ........................................................................................ 46
Using bridged call appearances........................................................................................ 46
Monitoring other extensions at a glance............................................................................ 47
SLA Mon™ overview........................................................................................................ 47
Assigning labels to auto-dial numbers............................................................................... 48
Setting up automatic call back.......................................................................................... 48
Blocking your extension from displaying during calls.......................................................... 48
Displaying your extension on outgoing calls....................................................................... 49
Setting up enhanced call pickup alerting ........................................................................... 49
Tracing a malicious call.................................................................................................... 50
Visual alert for an encrypted call....................................................................................... 50
Activating EC500 for simultaneous ringing on multiple phones............................................ 50
Extending a call to your cell phone (EC500)...................................................................... 51
Retrieving a voice mail..................................................................................................... 51
About Hotline.................................................................................................................. 51
About Team Button.......................................................................................................... 51
Browser.......................................................................................................................... 53
Using the WML browser................................................................................................... 53
Hunt Group Busy............................................................................................................. 53
Using Hunt Group Busy................................................................................................... 54
About forwarding calls..................................................................................................... 54
Activating Send All Calls.................................................................................................. 54
Activating call forwarding................................................................................................. 54
Disabling call forwarding.................................................................................................. 55
Enabling call forwarding when your line is busy or you do not answer.................................. 55
Setting rules for enhanced call forwarding......................................................................... 55
Setting up speed dialing......................................................................................................... 57
Setting up favorites................................................................................................................ 57
Personalizing labels............................................................................................................... 57
Screen and Sound Settings.................................................................................................... 58
Adjusting the brightness or contrast of the display.............................................................. 58
Setting the text size......................................................................................................... 59
Setting a ring tone for your deskphone.............................................................................. 59
Setting a ring tone for incoming forwarded calls................................................................. 59
Setting a ring tone for Team Button................................................................................... 60
Setting a ring tone for a call pickup group.......................................................................... 60
Assigning specific ring tone to a contact............................................................................ 61
Setting an alert for a call pickup group............................................................................... 61
Changing the background logo......................................................................................... 62
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
Contents
Turning button click sounds on and off.............................................................................. 62
Turning error tones on or off............................................................................................. 62
Setting key repeat delay................................................................................................... 63
Enabling wireless headset bidirectional signaling............................................................... 63
Turning Continuous Scrolling on or off............................................................................... 63
Changing the display language............................................................................................... 64
Setting the time format..................................................................................................... 64
Setting Advance Options........................................................................................................ 65
Turning automatic gain control on or off............................................................................. 65
Integrating other applications with your phone................................................................... 65
Configuring Hearing Aid Compatibility............................................................................... 66
Setting headset profile..................................................................................................... 67
Enabling Away Timer....................................................................................................... 67
Chapter 7: Related resources................................................................................................ 68
Documentation...................................................................................................................... 68
Finding documents on the Avaya Support website............................................................. 70
Viewing Avaya Mentor videos................................................................................................. 70
Support................................................................................................................................ 71
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
1
Chapter 1: Introduction
Purpose
This document describes how to use Avaya J169 / J179 IP Phone features.
This document is intended for people who use Avaya J169 / J179 IP Phones.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
10
1
Chapter 2: Phone overview
Phone overview
Avaya J169 and J179 IP Phones are SIP-based phones, intended to be used for business
communications. The phones support eight call appearances with four lines of call display. The
phones can support up to three button modules, and each button module supports 24 call
appearances.
The
Avaya J169 IP Phone has a monochrome display, and the Avaya
display.
3 The
J179 IP Phone has a color
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
11
Phone overview
Physical layout
11
10
13
14
16
15
October 2017
Using Avaya DJ169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
12
Physical layout
Callout number
Name
Button Icon
Description
Beacon LED
N/A
The beacon LED flashes a red light to
the upper-right corner of the phone,
which indicates that you have a voice
mail, an incoming call or you are on a
call using the hands free speaker
capability.
Phone display
N/A
The first line shows status information
such as the time and date, primary
extension, error indications, and
missed calls. The second line, called
the Status Line, provides information,
such as when you can use the right or
left navigation arrows to view other
screens or menus. The Status Line
also provides messages related to the
current application or the actions that
you must perform on a screen. Call
appearances appear below the Status
Line. The number of call appearances
available to make or receive calls
depend on how your administrator
administers the system.
Line Keys
N/A
The line buttons with integrated LEDs
show which lines are in use and
correspond to the lines on the display.
Press the line button to select that line.
For an incoming call, the green LED
blinks. While the deskphone is offhook, both the red and the green LED
glow. Lines also indicate if the system
or system number has enabled or
disabled a feature in the Feature or
System Numbers view. The green LED
glows to indicate that a feature is
enabled. When you turn off the
feature, the LED turns off.
Note:
For multiple call appearance
alerting, the phone highlights the
call appearance with the most
recent incoming call.
Softkeys
N/A
Use the softkeys to act on the
highlighted line on the screen. The
softkey labels show you the action that
each key produces. The labels and the
Table continues…
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
13
Phone overview
Callout number
Name
5, 7
Navigation ring and OK
Button Icon
Description
actions vary depending on the screen
that the phone displays.
The OK button performs the action of
selecting the function assigned to the
left most soft key function.
The navigation arrows performs the
action of scrolling through various
sections of the phone display.
Phone screen
The Phone button displays the Phone
screen when you press the button.
During a call, you can gain access to
the following options from the Phone
screen:
• Hold
• Conference
• Transfer
• Drop call
Menu
When you press Home, you gain
access to the Avaya Menu to configure
options and settings, access the
browser or any applications available.
Contacts
When you press Contacts, the Phone
screen displays the entries in your
contact list.
10
Recents
When you press History, the Phone
screen displays the history of your
outgoing, incoming, and missed calls.
The icon on the History the
deskphone lights the button when you
have missed calls. The top line shows
the Missed Call icon and the number
of calls that you have missed.
13
Headset
Press the Headset button to use the
headset if connected.
11
When you press Message, you are
connected directly to
your voice mail system. The
deskphone lights this button
when you have voice mail messages
waiting. To listen to
Table continues…
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
14
Physical layout
Callout number
Name
Button Icon
Description
your voice mail messages, ensure that
the system
administrator configures the voice mail
for your extension.
14
Speaker
N/A
Press the Speaker button to use the
speakerphone. To take a call off
speakerphone, lift the handset or
press the Headset button.
16
Volume
If you press + or - on the Volume
button on an active call, the phone
increases or decreases the volume of
your handset, or speaker accordingly.
When you are not on an active call,
pressing these buttons adjusts the
ringer volume.
15
Mute
Press the Mute button to mute a call in
progress. To unmute the call, press the
Mute button again.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
15
1
Chapter 3: Getting started
Logging in to your phone
About this task
Perform this task to log in to your phone.
The phone supports Multiple Device Access (MDA) using which you can register up to 10 SIP
devices with your extension. If you register to multiple devices, you can perform functions, such as
switching to another registered device during an active call or bridging on to calls at multiple
registered devices.
Procedure
11
1. On the login screen, enter the extension number that your administrator assigned to you for
login.
12
2. Press Enter or OK or #.
13
3. Enter the password that your administrator assigned to you.
14
4. Press Enter or OK or #.
10
15
16
17
18
19
20
21
Locking and unlocking your deskphone
About this task
Locking your phone when it is idle prevents it from being used to make a call, with the exception of
an emergency call. When locked, a padlock symbol displays and the only actions you can take are
to receive calls, make an emergency call, or unlock the phone. Locking your phone does not log it
out; you are still logged in but must enter your login password when you unlock the phone. If you
press a button that is not allowed on a locked phone, an error is displayed with a beep.
Note:
22
Ensure that you do not have any active calls when you lock the phone.
23
When you lock your phone, your presence status changes to Away.
24
Procedure
25
1. From the Features screen, press Phone Lock.
26
2. Press Lock on the phone screen.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
16
Logging out of your phone
3. To unlock your phone, press Unlock and enter the password you use for deskphone login.
Logging out of your phone
Procedure
1. Go to Avaya Menu > Log out .
2. Press OK or Log Out soft key.
3. Press Yes to confirm.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
17
1
Chapter 4: Call Operation
Making a call
Procedure
1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available
line.
2. Dial the number you want to call.
10
If you are on a mute call, you can select an available call line appearance by using Up or
Down arrows.
Calling a person from the contacts list
Procedure
11
1. Press Contacts.
12
2. Select the person or number that you want to call.
13
3. Find the contact that you want to call by typing the name of the person as listed.
14
15
16
17
18
19
20
For example, if you added John Smith to your contacts List as “Smith, John”, start typing the
last name rather than his first name. Each time you press the dialpad, the list display shifts to
match your input. You can also scroll up or down to locate the contact.
4. Press Call or OK.
Making a call using edit dialing
Procedure
1. From the Phone screen, enter the number you want to call.
22
2. To edit the number, press Bksp to erase the previous character, one character at a time. To
change the character format press the 123 softkey.
23
3. Press Call or OK.
21
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
18
Autodialing a pre-assigned number
Autodialing a pre-assigned number
About this task
Your system administrator may set up frequently called numbers such as Information Technology or
the Help Desk as Autodial numbers, so you can dial them with one touch.
Procedure
10
11
12
13
1. From the Phone screen, scroll right till you gain access to the System Numbers menu.
To assign labels to or edit labels for your Autodial numbers, see Assigning labels to auto-dial
numbers on page 48.
2. Select the number you want to call.
3. Press the Call softkey or the OK button.
Calling a person from the call history
Procedure
1. Press the History button.
15
2. Scroll to the left or right to view a separate list of all calls, missed, or unanswered calls,
answered calls, or outgoing calls.
16
3. Scroll up or down to select the person or number you want to call.
17
4. Select the person or number you want to call.
18
5. Press the Call softkey or the OK button.
14
19
20
21
22
23
24
Redialing a number
Procedure
1. From the Phone screen, press Redial.
The phone redials the last number or a list of the most recent numbers that you have dialed
appears from which you can select a number to redial. For information on redial settings, see
Setting Redial Options on page 43.
Note:
25
26
27
28
The phone clears the last number dialed and redial list if you clear the Outgoing Call
Log. Also, the redial softkey disappears.
2. If you are working with a redial list, scroll to the number to call and press Call or OK.
Your system administrator can disable Redial functionality.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
19
Call Operation
Speed dialing a person
Procedure
On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to call.
If speed dial numbers are assigned to a button module attached to your phone, press the button
assigned to the person you want to call.
Answering a call
Procedure
Answer an incoming call in one of the following ways:
10
11
12
13
14
• If you are not on another call, lift the handset or press the line button next to the incoming call,
press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset to
answer using the headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and
press Answer or OK. The deskphone automatically answers the incoming call and puts the
previous call on hold.
Note:
15
16
17
To automatically display the Phone screen when you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
Ignoring an incoming call
18
About this task
19
Use this procedure to turn off the ringer for an incoming call.
20
Procedure
21
From the Phone screen, press Ignore.
22
Speed dialing to a monitored extension
23
24
25
26
About this task
Use this task to make a call to a monitored deskphone. Ensure that the monitored deskphone to
which you make the call is in an idle state. If the monitored deskphone has an active call redirection
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
20
Putting a call on hold
feature and you can override the feature, the monitored deskphone rings for 30 seconds. If no one
answers the call during this time, the system redirects the call to the redirected number.
Procedure
1. Go to the Features screen.
2. Scroll to choose the monitored deskphone that you want to call.
3. Press Select or press OK twice.
Result
The deskphone makes a call to the monitored extension.
10
Putting a call on hold
Procedure
11
1. Press Phone to view the main Phone screen, if necessary.
12
2. If you are not active on the line you want to put on hold, select that line.
13
3. Press Hold.
Note:
14
15
16
17
18
The phone might display a hold timer when you put a call on hold.
4. Press Resume, OK button, or the line button of the held call to retrieve the call. Your system
administrator might have administered the Hold Recall feature, which alerts you visually and
with a priority ring to remind you of a held call after a certain period of time.
Muting a call
19
About this task
20
While on a call, you can mute the microphone of your phone so that the other party cannot hear you.
21
Procedure
22
1. Press Mute during a call so that the other person on the call cannot hear you.
23
2. Press Mute again to unmute the call.
Note:
24
25
When you mute the call, the Mute button light is on and the top line displays the Mute
icon.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
21
Call Operation
Answering an active call on a monitored extension
Procedure
1. Go to the Features screen.
2. Scroll to choose the monitored extension for which you want to answer the incoming call.
3. Press Select or press OK twice.
10
11
Picking up a call to another call pickup group
About this task
When your administrator has set up this feature, you can answer a call ringing at a phone in a call
pickup group other than your own.
Procedure
1. Scroll right from the Phone screen to access the Features screen.
13
2. If necessary, scroll down to Extended Call Pickup and press OK or just press the
corresponding line button.
14
3. Answer the call using the pickup number and then press Enter or OK.
12
15
16
Picking up a call to another extension
About this task
18
When your administrator has set up this feature, you can answer a call ringing at another extension
without having to be a member of a Pickup group.
19
Procedure
17
20
1. Scroll right from the Phone screen to gain access to the Features screen.
22
2. If necessary, scroll down to Directed Call Pickup and press OK or just press the
corresponding line button.
23
3. Answer the call using the extension number and then press Enter or OK.
21
24
25
26
Answering a call for a call pickup group member
Procedure
1. From the Phone screen, gain access to the Features screen.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
22
Interrupting a call with a whisper page
2. Scroll to Call Pickup and press Select or the corresponding line button.
Interrupting a call with a whisper page
About this task
10
Use the Whisper Page feature to interrupt or “barge in” on another user's call and make an
announcement. This feature is unique because only the person on the paged extension can hear
the page. Other parties on the call cannot hear the page, and the person who makes the page
cannot hear anyone on the call. If the paged user has a display telephone, the paged user can see
your caller ID. For example, users A and B are on a call. You have an urgent message for user A
and make a whisper page. All three users hear the tone that signals the page, but only user A hears
the page itself. You cannot hear user B.
11
Procedure
12
1. Scroll right from the Phone screen to gain access to the Features screen.
14
2. If necessary, scroll down to Whisper Page and press OK or just press the corresponding line
button.
15
3. Enter the extension you want to call.
13
16
17
18
19
4. Press Enter or OK to immediately start dialing and deliver your message when the person
you called answers.
Making a blind transfer
About this task
21
An unattended transfer is when you transfer an active call without establishing a call with the calltransfer recipient.
22
Before you begin
23
Ensure that the Blind Transfer feature is enabled by your administrator.
24
Procedure
20
25
26
27
28
29
30
31
32
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination screen.
2. Enter the phone extension number or the SIP URI on the Destination line or select from one
of the following options:
• Held Call: Displays the held call line appearance as an option and switches to the Select
Transfer Method screen.
• History: Displays the recent call history as an option and switches to the Select Transfer
Method screen.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
23
Call Operation
• Contacts: Displays the contacts list as an option and switches to the Select Transfer
Method screen.
• Cancel: Terminates the call transfer.
• More: Displays more options related to call transfer.
• Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
10
Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More
for more options. Symbol, Clear, 123, and Cancel are displayed when you select More
option.
11
The phone displays the Select Transfer Method screen.
12
13
4. To complete the transfer, press the Now softkey.
The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your phone as a recalled transfer. In this case,
you hear a priority ring and see a display message Return next to the call.
14
15
• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete the transfer. This feature is available
only when Blind Transfer is disabled.
16
17
18
19
20
Viewing the status of monitored stations
Procedure
21
1. Go to the Features screen.
22
2. Scroll to view the status of all the monitored stations.
Note:
23
24
25
26
27
The Team button screen remains active till you close the screen.
Excluding others from bridging on to your call
About this task
Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto a
specific call. You can activate exclusion only during an active call.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
24
Making an outgoing call on a bridged line
Before you begin
The feature is available only if the administrator enables the option for your extension.
Procedure
1. Access the Features screen during an active call.
2. Scroll down to Exclusion and press OK or just press the corresponding line button.
When you activate Exclusion during a call, all parties except you and the calling and the
called party are dropped from the call.
Making an outgoing call on a bridged line
About this task
13
When you make a call on a bridged line, you are using another phone user’s line. The caller ID
associated with the call you are making might show the call as coming from you or coming from the
person whose line you are using. If you have any questions about how the name or extension
displays to the person you are calling, contact your administrator.
14
Procedure
10
11
12
15
1. Select the bridged line you want to use.
16
2. Press OK or select the corresponding call appearance to get a dial tone.
17
18
19
20
3. Dial the phone number, or call the person from the Contacts list, or call the person from the
History list.
Answering a call on a bridged line
About this task
24
Answering a call on a bridged line is the same as answering the call on a primary line. For multiple
call appearance alerting, the phone highlights the call appearance with the most recent incoming
call. If the ringing line is selected, you can answer by picking up the handset or by pressing Speaker
or Headset or Answer.
25
Procedure
21
22
23
26
27
28
29
1. Select the bridged call that you want to answer.
The ringing line is selected automatically. If you are on another call when a call comes in to a
bridged line, you have to select the ringing line.
2. Press Answer.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
25
Call Operation
Joining a call on a bridged line
Procedure
1. Select the bridged call in progress that you want to join.
2. Press the Bridge softkey or OK.
Independent alerting for each bridged call appearance
You can configure a unique alerting option for each bridged call appearance on your deskphone if
the administrator has enabled the Independent alerting feature for your extension.
The following four options are available:
• On: The deskphone plays a ringtone on an incoming call on the bridged appearance.
10
11
• Off: The deskphone does not play an alert ringtone on an incoming call on the bridged
appearance.
13
• Delayed: The deskphone plays an alerting melody after a delay if you do not answer a call on
the bridged appearance. Your administrator can configure the delay.
14
• Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance.
12
Note:
15
16
17
For multiple call appearance alerting, the phone highlights the call appearance with the most
recent incoming call.
Transferring a call to a monitored deskphone
18
Before you begin
19
You must be on an active call.
20
About this task
24
Use this task to transfer an active call to a monitored deskphone. If the monitored deskphone has an
active call redirection feature and you can override the feature, the monitored deskphone rings for
30 seconds. If no one answers the call during this time, the system redirects the call to the
redirected number.
25
Procedure
21
22
23
26
27
28
29
1. Go to the Features screen.
2. Scroll to choose the monitored deskphone to which you want to transfer the active call and
press Select or OK.
The system puts the active call on hold and rings the monitored deskphone.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
26
Making an attended transfer
3. To complete the transfer, perform one of the following actions:
• Press the Complete softkey.
• On-hook the handset.
• Press the Speaker button.
Making an attended transfer
About this task
An attended transfer is when you put an active call on hold and establish a second call with the calltransfer recipient before transferring the call.
Procedure
10
11
12
13
14
15
16
17
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination screen.
2. Enter the phone extension number or the SIP URI on the Destination line or select from one
of the following options:
• Held Call: Displays the held call line appearances as an option and switches to the Select
Transfer Method screen.
• History: Displays the recent call history as an option and switches to the Select Transfer
Method screen.
19
• Contacts: Displays the contacts list as an option and switches to the Select Transfer
Method screen.
20
• Cancel: Terminates the call transfer.
21
• More: Displays more options related to call transfer.
22
• Priority: Displays Precedence selection screen.
18
23
24
25
26
27
28
29
30
31
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More
for more options. Symbol, Clear, 123, and Cancel are displayed when you select More
option.
The active call is put on hold, and the second call starts ringing. The call transfer-recipient
answers the call.
4. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
27
Call Operation
Note:
• Unanswered transfers might return to your phone as a recalled transfer. In this case,
you hear a priority ring and see a display message Return next to the call.
• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete the transfer.
Making an unattended transfer
About this task
An unattended transfer is when you transfer an active call without establishing a call with the calltransfer recipient.
Procedure
10
11
12
13
14
15
16
17
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination screen.
2. Enter the phone extension number or the SIP URI on the Destination line or select from one
of the following options:
• Held Call: Displays the held call line appearance as an option and switches to the Select
Transfer Method screen.
• History: Displays the recent call history as an option and switches to the Select Transfer
Method screen.
19
• Contacts: Displays the contacts list as an option and switches to the Select Transfer
Method screen.
20
• Cancel: Terminates the call transfer.
21
• More: Displays more options related to call transfer.
22
• Priority: Displays Precedence selection screen.
18
23
24
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
27
Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More
for more options. Symbol, Clear, 123, and Cancel are displayed when you select More
option.
28
The phone displays the Select Transfer Method screen.
25
26
29
4. Select Talk softkey.
30
5. To complete the transfer, press the Complete softkey.
31
The phone transfers the call to the selected number.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
28
Handling a call by using MDA
Note:
• Unanswered transfers might return to your phone as a recalled transfer. In this case,
you hear a priority ring and see a display message Return next to the call.
• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete the transfer.
Handling a call by using MDA
Before you begin
Ensure that the system administrator activates the option for your extension.
Procedure
10
11
12
13
14
15
16
1. Answer or initiate a call from the first phone.
2. Press Bridge on the first phone to switch to the second phone.
The bridged call appears on the second MDA phone. However, limited service icon might
appear briefly if your MDA phone joining the call has a different signalling mode address
family. This will disappear automatically after the MDA phone joining the call switches and
starts using the existing calls signalling mode address family.
Making a call using a Click to dial link
Procedure
17
1. Select the line with the link for the person or number you want to call.
18
2. Press the line button corresponding to the line with the link or press OK.
19
Result
20
The phone starts a call to the person or number associated with the click to dial link.
21
Making a call using URI dialing
22
Before you begin
23
Ensure that you have the URI of the extension number and Edit dialing feature enabled.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
29
Call Operation
Procedure
1. Enter the number that you want to call.
a. Press the Bksp softkey to delete the characters you have entered.
b. Press the ABC, abc, or 123 softkey to change between the input methods.
2. Enter the complete URI that you want to call.
3. Press the Call softkey to make the call.
Making an emergency call
Procedure
1. On the Phone screen, press Emerg.
10
2. Press Yes when the deskphone displays a prompt.
11
3. To end the emergency call, press End Call.
12
13
Recording a call
About this task
15
Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail system.
This feature is available only if your administrator has set up the feature on your telephone.
16
Procedure
14
17
18
19
1. During an active call, scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to OTR and press OK or just press the corresponding line button to
start recording the call.
Important:
20
21
22
23
Some countries, states, and localities have laws that determine if and under what
circumstances you can record telephone conversations. Before using the OTR feature,
you must understand and comply with these laws.
3. Hang up to stop recording.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
30
Parking a call
Parking a call
Procedure
1. During an active call, gain access to the Features screen.
2. Press OK or the corresponding line button to choose Call Park.
A checkbox is selected and is displayed on screen.
Unparking a call
Procedure
1. From the Phone screen, gain access the Features screen.
2. Press Select or OK or the corresponding line button to choose Call Unpark.
10
3. Enter the original extension from which the call was parked.
11
4. Press Enter or OK to unpark the call.
12
13
14
15
16
17
18
Dialing an E.164 number
Procedure
1. Press asterisk (*) twice.
If you are using the SPEAKER, the HEADSET, or the call appearance line, the deskphone
displays the plus sign (+) softkey on the screen.
2. Dial the number that you want to call.
Handling Conference Call
19
20
Using the conference feature
21
22
23
24
Adding a person to an active call
Procedure
1. During a call, on the Phone screen, press Conf.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
31
Call Operation
The phone puts the second call on hold.
2. Dial the phone number, or call the person from the contacts list or from the history list.
3. Press the Join softkey.
4. To add another person, press Add and repeat steps 3 and 4.
Adding a person on hold to a conference call
Procedure
1. From the Phone screen, select your active call.
2. Tap/Press Conf or Add if you are already in a conference.
10
3. Select the call on hold that you want to add to the conference.
11
4. Tap/Press Resume to take the call off hold.
12
5. Tap/PressJoin or Conf to add the person to the conference call.
13
14
15
Putting a conference call on hold
Procedure
16
1. Press Hold during a conference call.
17
2. Press Resume or OK or select the call appearance to resume the conference call.
18
19
20
Dropping the last participant from a conference call
About this task
24
Use the following procedure to drop the last participant added to the conference call. Once you drop
the last added participant, you cannot use the procedure to drop other participants. The deskphone
plays an error tone if you try to use the drop method again. If you add another participant after
dropping the last added participant, you can use the drop method again to drop this participant.
25
Procedure
21
22
23
26
1. From the Phone screen, select your active call.
27
2. Press Drop once the conference is up.
28
The deskphone drops the last added person from the conference.
29
30
Viewing the details for a conference
31
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
32
Call History
About this task
Note:
Depending on which server your extension is configured in, you might not be able to see the
details of a conference. If you are not able to view the details of a conference, contact your
system administrator.
Procedure
1. On the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the Contact list, or call the person from
the History list.
10
4. When the person answers, press Join or OK to add the person to the existing call.
11
5. Press Add and repeat these steps to add another person to the conference.
12
6. Press Details button to access the details on the participants.
13
Call History
14
15
Turning off call history
17
Use this task to turn History on or off. If you have bridged call appearances on your phone, you can
choose whether or not to include calls to your bridged lines in your call history log.
18
Procedure
16
19
20
21
1. Select Options & Settings > Application Settings.
2. To select the type of call history logging that you want to turn off, perform one of the following
actions:
22
• To turn off logging your calls, select History.
23
• To turn off logging the bridged lines, select Log Bridged Calls.
24
3. Press Change or OK to turn call history logging on or off.
25
4. Press Save.
26
27
28
29
Viewing call history details
Procedure
1. Press History.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
33
Call Operation
2. Select the number you want to view.
3. Press Details.
If you are logging bridged calls as well as your own, bridged call details are identified by
either CALL FOR: (calls made to the bridged line) or CALLED FROM: (calls made from the
bridged line) preceding the applicable number. To log/not log bridged calls, see Turning off
call history on page 33.
4. To return to the list view, press Back .
10
11
12
13
Viewing the call history
Procedure
1. Press History.
You can go to the top of the list by pressing History again.
2. Scroll to the right or left to view separate lists of answered, outgoing, or missed calls.
Note:
14
15
16
When contacts whose presence you have set up to track have called you, the applicable
presence icon displays along with the call information.
3. Scroll up or down to view the entries on the list.
17
18
19
Adding an entry from the call history to your contacts list
Procedure
20
1. Press History.
21
2. Select the number you want to add to your Contacts list.
22
3. Press +Contact.
23
4. If necessary, edit the name and telephone number.
24
5. Press Save.
25
26
27
Removing an entry from call history
Procedure
28
1. Press History.
29
2. Select the number you want to delete.
30
3. Press More, and then press Delete.
31
4. Press Yes to confirm the deletion.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
34
Handling Contact List
Clearing all call history entries
About this task
Clearing all entries from the call history deletes all the entries for the specific list you are viewing.
For example, if you are viewing the Outgoing calls list, the phone deletes only the entries for
outgoing calls.
Procedure
1. Press History.
2. Press Clear All.
3. Press Yes or OK to confirm.
10
11
Handling Contact List
12
13
14
15
Using the contacts feature
You can save up to 250 names and up to 6 telephone numbers for each name. When you press the
Contacts button, the phone activates the Contacts search mode automatically.
Note:
16
17
18
When you press the Contacts button you might not see all of the functions that are described in
this chapter. The functions are not available because your administrator has disabled changes
to Contacts.
19
20
21
Adding a new contact
Procedure
22
1. Press Contacts > New.
23
2. Enter the first and last name using the dialpad.
26
3. Choose Yes in the Track Presence field to know the presence information for this contact. If
the presence information is available for this person, the deskphone displays the presence
icon next to this name of the contact on the Phone screen or the Contact screen.
27
4. Scroll to the next field.
28
5. Enter the number.
24
25
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
35
Call Operation
The contact number can include a-z, A-Z, 0-9, and the following special symbols: comma (,),
space, dash (-), dot (.), + , * , #, $, &, !, ~, ?, +, =, |. A comma (,) inserts a pause during
dialing.
6. Scroll to the next field and choose the type of number that you entered: Work, Home, Mobile.
7. If you have another number for this contact, select the next field and repeat Step 5 to Step 6.
You can add up to five additional numbers for this contact, but you can designate only one
number as primary.
8. Press Save.
10
11
Editing a contact
Procedure
12
1. Press Contacts.
13
2. Search for and select the contact you want to edit.
14
3. Press More > Edit or Details > Edit.
15
4. Choose the field you want to edit.
16
5. Use the dial pad and softkeys to change the contact information.
17
6. Press Save.
18
19
20
Searching for a contact
Procedure
21
1. Press CONTACTS.
22
2. Use the dialpad to type the name that you want to search.
23
24
25
26
27
If you set up your contacts in the Last Name and First Name format, type the letters of the
last name. If you have set up your contacts using a different format, type the most likely
letters that matches the contact that you want to find.
3. When the deskphone displays the required match, you can perform any of the following
actions:
28
• To call the contact, press Call.
29
• To edit the contact information, press More > Edit.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
36
Handling Contact List
Extended searching
About this task
If your system administrator has set up a corporate contact list or database and has made the
extended searching feature available, you can make a call to other users in your system by name.
Procedure
1. Press Contacts.
2. Press More > Search.
10
3. Use the dialpad keys to enter all or part of the first and last name of the person that you want
to call.
11
4. Press Search to start the search.
12
13
14
5. If the search displays the name and number of the person that you want to call, select the
line on which the name appears, and select an appropriate softkey from the following
sofkeys:
15
• Call: To dial the number of the selected person.
16
• Details: To see detailed information about the selected person.
17
• Cancel: To return to the Search screen.
18
19
20
6. If the search does not locate the person that you are searching, press Cancel, and use this
procedure to perform a different search. For example, if you entered a partial first and last
name, enter the name in its entirety and search again.
21
22
23
Viewing the details for a contact
Procedure
24
1. Press Contacts.
25
2. Select the contact that you want to view.
26
3. Press Details to see the information available for that contact.
27
28
29
Selecting Details is the only way to dial a second or third number for a contact.
4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the
Contacts screen.
30
31
32
33
Accessing Exchange contacts
Procedure
1. Press CONTACTS.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
37
Call Operation
2. Press the More softkey twice and then press the Exchange
3. To copy a contact from the Exchange server to the contacts list, press +Local.
or
softkey.
4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for
the contact.
5. Press Save.
Making an auto intercom call
About this task
Use the Auto-Intercom feature to call a specific extension or intercom group.
Procedure
10
11
12
13
14
15
16
17
18
19
20
21
22
23
1. Before dialing, scroll right from the Phone screen to access the Features screen.
2. If necessary, scroll down to Auto Icom and press OK or just press the corresponding line
button.
Two numbers display with the Auto Icom feature, for example “Auto icom 2 3”. The first
number denotes the intercom group number for the Dial Intercom feature. The next number
denotes the extension your administrator has predefined as your automatic intercom
destination extension.
3. Press the number(s) that corresponds to the destination extension.
4. Press Enter or OK to activate the intercom call to that extension, where the call appearance
identifies the incoming call with your name followed by ICOM.
Initiating a group page
Procedure
1. Dial the group pilot number.
The extensions in the group that you are calling auto answer the page.
25
2. Wait for seven seconds before you speak as the deskphone requires that time to allow audio
path.
26
3. Press End Call to stop paging.
24
27
28
Related links
Calling someone in your intercom group on page 39
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
38
Initiating a group page
Calling someone in your intercom group
About this task
If your system administrator has set up an intercom group, you can call anyone in that group by
pressing a few numbers.
Procedure
10
11
12
13
14
15
16
17
1. Before dialing, scroll right from the Phone screen to access the Features screen.
2. If necessary, scroll down to Dial Icom and press OK or just press the corresponding line
button.
The intercom group number shows next to the Dial Intercom feature and the next denotes
the extension your administrator has predefined as your automatic intercom destination
extension.
3. Press the number(s) that corresponds to the destination extension.
4. Press Enter or OK to activate the intercom call to that extension, where the call appearance
identifies the incoming call with your name followed by ICOM.
Related links
Initiating a group page on page 38
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
39
1
Chapter 5: Handling Presence
Presence
If your administrator enabled the presence feature for your deskphone, the deskphone displays your
presence information on the top line. With the Presence feature, you can:
• Track the presence information of a contact for whom you set the Track Presence option to
Yes. You can turn on the Track Presence option for a contact while adding a contact or editing
the contact details. For more information about adding and editing a contact, see the chapter
Using the contacts feature.
• Manually change your presence status.
10
11
12
13
14
15
16
You can use the Track Presence feature to view presence information of users in your Contacts list.
With the Track Presence feature, you can see whether the person you want to get in touch with is
available or not, and receive an indication of when that person is available to receive a call. In
addition, when you are on a call, other users can see that you are busy and can call you later, or
contact you using another method.
Viewing contact presence status
Procedure
17
1. Press Contacts.
18
2. Scroll to the required contact.
19
20
The deskphone displays presence icon for the contact to show the status.
Changing the presence status
21
About this task
22
The deskphone displays your presence status on the top line that you can change manually.
23
Procedure
24
1. Press Home.
25
2. Press Select to select My Presence.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
40
Enabling SAC when DND is active
3. Scroll and press Select to choose any of the following options:
• Automatic: To let the deskphone manage the presence state.
• Available: To show you are available and open for communication.
• Busy: To show you are busy.
• Away: To show you are away from the deskphone.
• Do not Disturb: To show you are not open for communication.
• Out of Office: To show you are out of office.
10
11
12
13
• Offline: To appear invisible. The deskphone continues to keep the presence subscriptions
with the Presence Server. The deskphone also keeps receiving notifications for the
contacts for whom the deskphone subscribed to watch.
4. Press Save.
Enabling SAC when DND is active
About this task
16
Perform the following procedure to activate the Send All Calls (SAC) feature to redirect calls to the
redirection number when you have manually set the presence status to Do Not Disturb (DND). This
feature is available only if your administrator configured it for you.
17
Procedure
14
15
18
1. Press Home.
19
2. Press Select to select Options & Settings > Advanced Options > Presence Integration.
20
3. Select DND affects SAC and change the value to Yes.
21
4. Press Save.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
41
1
Chapter 6: Customizing Settings
Options & Settings
The Options & Settings menu contains the following submenus:
• Call Settings
• Assign Speed Dial Entries
• Assign Favorites Entries
• Application Settings
• Screen & Sound Options
• Language & Region
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
• Advanced Options
The Call Settings menu includes choices for automatically displaying the Phone screen when, you
get an incoming call, when you place a call, when you answer a call, turning call timers on or off,
controlling how Redial works, turning Visual Alerting on or off, and more.
Assign Speed Dial Entries lets you assign speed dial numbers to up to 10 contacts. When you a
press a single digit key and keep the key depressed for a short duration, the phone initiates a call to
that person. See Setting up speed dialing on page 57 for more information.
Assign Favorites Entries lets you build a list of up to nine favorite contacts or features. See Setting
up favorites on page 57 for more information.
The Application Settings menu includes choices for personalizing button labels, turning call
History on or off and including bridged calls in your call History.
Screen & Sound options includes choices for adjusting brightness and contrast, ring pattern,
background, button clicks, error tones, text size and phone screen width.
Language and Region settings includes choices for setting the display language and the time
format.
26
The Advanced Options menu includes choices for integrating other applications such as
Microsoft® Exchange Server with your phone.
27
You can also set AGC (Automatic Gain Control) for your headset, handset, and the speaker audio.
25
October 2017
Using Avaya DJ169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
42
Options & Settings
Setting redial options
About this task
Use this task to view a list of last four numbers that you dialed or to dial the last dialed number when
you use the redial feature.
Procedure
1. Press Home.
2. Press Select to select Options & Settings > Call Settings > Redial.
3. Press Change to select one of the following options:
10
• One Number: To dial the last dialed number.
11
• List: To display the last four dialed numbers.
12
4. Press Save.
13
14
15
Configuring visual alerts
About this task
17
Use this task to cause the LED in the top right corner of the phone to flash when the deskphone
gets incoming calls.
18
Procedure
16
19
1. Press Home.
20
2. Press Select to select Options & Settings > Call Settings > Visual Alerting.
21
3. Press Change to select On or Off.
22
4. Press Save.
23
24
25
Displaying the Phone screen on dialing
About this task
27
Use this task to set the deskphone to display the Phone screen when you dial a number to make a
call.
28
Procedure
26
29
1. Press Home.
30
2. Press Select to select Options & Settings > Call Settings > Phone Screen on Calling.
31
3. Press Change to select one of the following:
32
• Yes: To display the Phone screen when you dial a number.
October 2017
Using Avaya J169 / J179IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
43
Customizing Settings
• No: To remain on the current screen when you dial a number.
4. Press Save .
Displaying the Phone screen on receiving a call
About this task
Use this task to display the Phone screen when you receive a call.
Procedure
1. Press Home.
2. Press Select to select Options & Settings > Call Settings > Phone Screen on Ringing.
10
11
12
13
3. Press Change to select one of the following:
• Yes: To display the Phone screen when you receive a call.
• No: To remain on the current screen when you receive a call.
4. Press Save.
14
15
Setting the audio path
16
Sets your phone to receive calls on the Speaker or the Headset.
17
Procedure
18
1. Press Home.
19
2. Press Select to select Options & Setting > Call Settings > Audio Path.
20
3. Press Change to select Headset or Speaker.
21
4. Press Save.
22
23
Setting dialing options
24
About this task
25
Your phone has the following two dialing options:
26
27
28
29
30
31
32
33
• You can dial a number by picking up the handset, getting a dial tone, and dialing the required
number (off-hook dialing).
• You can use the edit dialing feature. If you set this feature, you can enter all or part of the
number, use backspace to correct a digit if needed, and when ready, initiate the dialing process
using a softkey.
If you activated the Limit Number of Concurrent Calls (LNCC) feature in the edit dialing mode, and
you start dialing a number when at the same time your deskphone receives a call, the deskphone
presents this call as a missed call.
October 2017
Using Avaya DJ169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
44
Options & Settings
Procedure
1. Press Avaya Home.
2. Press Select to select Options & Settings > Call Settings > Dialing options.
3. Press Change to select On-hook or Editable.
When on-hook dialing is in effect, dialpad (edit dial) searches are not available. During an
active call when you select the second line appearance, the first line appearance goes on
hold and the Editable mode is disabled irrespective of your Dialing options setting.
4. Press Save.
10
11
Toggling name and number
About this task
13
Use this procedure to display either caller name or caller number if the caller name is too long to fit
on the deskphone screen.
14
Procedure
12
15
1. Press Avaya Home.
16
2. Press Select > Options & Settings > Call Settings > Toggle Name/Number.
17
3. Press Change to select On or Off .
18
4. Press Save .
19
20
21
Displaying call timers
About this task
23
You can set your call settings to display the duration of calls. You can turn the call timer display on
or off.
24
Procedure
22
25
1. Press Home.
26
2. Press Select to select Options & Settings > Call Settings > Display Call Timers.
27
3. Press Change to select Yes or No.
28
4. Press Save.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
45
Customizing Settings
10
11
12
13
14
15
About Features
This topic describes the special features of your deskphone. Your administrator might have set up
your deskphone with the features and the call appearances on one screen. The Features screen
gives you access to advanced telephony features, such as Call Forwarding and Speed Dial buttons.
You can use Send All Calls and Call Forward features to forward incoming calls to other numbers.
When you enable the EC500, you can forward calls from your desk phone to your cell phone. Other
features such as Call Park, Call Pickup Extended, and Transfer to Voicemail may be available on
your Features screen. The Forward menu also lists the forwarding features. The features that are
available depend on what your administrator has assigned to your phone.
You can also invoke these features using the Feature Access Code (FAC) . If you activate or
deactivate a feature using FAC and the corresponding feature button is not administered on the
deskphone, you might not get the indication of the feature activation or deactivation.
In addition to the Features screen, your administrator might also provide selected features on
softkeys on the call appearance (Phone) screen. For more information about what features and
options are available for your extension, contact your administrator.
16
17
Accessing the Features screen
18
About this task
19
Use this task to gain access to the Features screen.
20
The option on the Features screen display one of the following icons:
21
• The
icon: Indicates the feature is available.
22
• The
icon: Indicates the feature is activated.
23
•
The
icon: Indicates the feature is not available.
25
For models with LEDs, the LED next to the feature name indicates if the feature is currently on or
off. If the light is on, the feature is on.
26
Procedure
24
27
28
29
1. On the Phone screen, use the right navigation button to gain access to the Features screen.
To return to the main Phone screen, press Phone or scroll to the left.
2. Scroll down to see the features that have been administered for your extension.
30
31
32
33
34
Using bridged call appearances
In addition to your own call appearances, your phone might show one or more bridged call
appearances on the display screen. A bridged call appearance is of another user and enables you
to determine if that call appearance is in use, answer calls on that appearance, or join a call in
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
46
About Features
progress on that call appearance from your deskphone. You can also make outgoing calls on a
bridged call appearance when the bridged call appearance is not in use.
10
11
12
13
14
15
Monitoring other extensions at a glance
About this task
If your job requires that you cover or monitor phones for others, your system administrator may set
up “busy indicators” so that you can see whether an extension you cover is idle or busy at a glance.
Extensions you can monitor with busy indicators show the word “Busy” next to the extension
number.
Procedure
1. From the Phone screen, gain access to the System Numbers menu.
2. If necessary, scroll to the line button for the extension you want to check. If that extension is
in use, the busy indicator displays next to the word Busy.
3. To call a monitored extension, scroll to the applicable line and press the line or OK button
associated with that extension.
16
17
18
19
20
21
22
SLA Mon™ overview
SLA Mon™ technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The deskphones support SLA Mon™ agent which works with a Avaya
Diagnostic Server (ADS). SLA Mon™ server controls the SLA Mon™ agents to execute advanced
diagnostic functions, such as:
• Endpoint Diagnostics
24
- The ability to remotely control IP phones, to assist end users with IP phone configuration
and troubleshooting.
25
- The ability to remotely generate single and bulk test calls between IP phones.
23
26
27
28
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and
diagnose IP phone network traffic.
• Network Monitoring
30
- The ability to monitor multiple network segments for performance in terms of packet loss,
jitter, and delay.
31
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.
29
32
33
34
For more information on Avaya Diagnostic Server, see Administering Avaya Diagnostic Server with
SLA Mon™. For information on SLA Mon™ related parameters, see Administering Avaya
9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
47
Customizing Settings
Assigning labels to auto-dial numbers
About this task
Autodial numbers are frequently-called numbers in your office or organization, for example, a Help
desk number. Your system administrator sets up Autodial numbers, but you can assign and edit their
labels. The administrator might just allot a specific button to be an Autodial number, but leave the
number itself blank; in this case you can add the number yourself.
Procedure
10
11
12
1. From the Phone screen, scroll right twice to display the System Numbers menu.
2. Scroll to the line to which you want to assign a label or number.
Some labels are not editable. If you can't scroll to a certain line or hear an error tone when
you press the line button, you cannot edit that label.
13
3. Press Edit.
14
4. Use the dialpad to enter the label text or the Autodial number.
15
5. Press Save.
16
17
18
Setting up automatic call back
Procedure
20
1. Gain access to the Features screen when you get a busy signal from the extension that you
called.
21
2. Scroll to Auto Callback.
22
3. Press OK or press the corresponding line button.
19
23
24
25
Blocking your extension from displaying during calls
About this task
27
You can override the system (default) setting to display your extension on outgoing calls. Use the
Calling Party Number Blocking feature to prevent your number from displaying.
28
Procedure
26
29
1. From the Phone screen, scroll right to access the Features screen.
30
2. Select CPN Block.
31
32
33
To stop calling party number blocking, see Displaying your extension on outgoing calls on
page 49.
3. Enter the extension number you do not want the called party to see.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
48
About Features
4. Press Enter or OK to start calling party number blocking.
Displaying your extension on outgoing calls
About this task
If you used the CPN Block feature to block your extension's display on calls you make, you can
change it back using CPN Unblock. CPN (Calling Party Number) Unblock lets parties you call see
your extension.
Procedure
10
11
12
1. From the Phone screen, scroll right to access the Features screen.
2. Select CPN Unblock.
To set up calling party number blocking, see Blocking your extension from displaying during
calls on page 48.
13
3. Enter your extension number.
14
4. Press Enter or OK to stop calling party number blocking.
15
16
17
Setting up enhanced call pickup alerting
About this task
19
Use this feature to configure audible and visual alert when an incoming call to someone in your
corresponding call pickup group is ringing.
20
Procedure
18
21
1. Press Home.
22
2. Select Options & Settings.
23
3. Press Select or OK.
24
4. Select Screen & Sound Options.
25
5. Scroll to Call Pickup Ring Type.
26
6. Press Select or OK.
27
7. Select the ring tone using the navigation keys.
28
8. To set the type of alerts for call pickup, select Call Pickup Indication.
29
30
31
9. Select the call pickup indication type using the right or left navigation keys or press Change
softkey.
10. Press Save.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
49
Customizing Settings
Tracing a malicious call
About this task
Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a
controller to begin call tracing and provide information for reporting this call. This feature is available
only if your administrator has set up the phone system to trace and track malicious calls and there is
an attendant or controlling user to oversee the trace.
Procedure
10
11
12
13
1. During an active call, scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to MCT and press OK or just press the corresponding line button to
start the trace.
An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates
MCT.
Important:
14
15
16
Some countries, states, and localities have laws that determine if and under what
circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature,
you must understand and comply with these laws.
17
18
19
20
21
Visual alert for an encrypted call
While using your deskphone, you can now see whether an incoming or an outgoing call is
encrypted. The secure status is indicated by the secure icon, a padlock, on the active call
appearance.
Note:
22
23
The secure icon appears only if a two-party call is encrypted. For 9608/9608G deskphones, even if
you have set the screen width of your deskphone to half, the deskphone shows the secure icon.
24
25
26
Activating EC500 for simultaneous ringing on multiple phones
Procedure
27
1. From the Phone screen, gain access to the Features screen.
28
2. Scroll to EC500 and press OK/Select or the corresponding line button.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
50
About Features
Extending a call to your cell phone (EC500)
Procedure
1. During an active call, gain access to the Features screen.
2. Scroll to Extend Call , and press OK to forward the call to your mobile phone.
3. Answer the call on your cell phone.
The call remains active on your deskphone, so you can switch back to your deskphone at
any time.
10
11
Retrieving a voice mail
About this task
14
Use this procedure to listen to your voice mail messages. The Message button and the Message
Wait Indicator at the upper right corner of the phone glows red to indicate that you have a voice
mail.
15
Before you begin
12
13
16
• Ensure that the system administrator configures the voice mail for your extension.
17
• Get the User ID and password of your voice mail from your system administrator.
18
Procedure
19
1. To log in to your voice mail, press the Message button.
20
2. Follow the voice prompts to playback your voice messages.
21
22
23
24
25
26
27
About Hotline
You can use the Hotline feature to dial a preconfigured number that your system administrator has
already set for you.
To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a
headset, press HEADSET. The deskphone automatically dials the number that your system
administrator has configured for you.
28
29
30
31
32
About Team Button
If the administrator configured the Team Button feature for your deskphone, you can monitor another
deskphone to:
• See if the monitored deskphone redirects calls to another deskphone.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
51
Customizing Settings
• See if the monitored deskphone has an active call.
• Answer any of the calls that are ringing on the monitored deskphone.
• Make a speed dial call to the monitored deskphone by pressing the Team Button softkey when
the monitored deskphone does not have an active call.
• Transfer an active call to the monitored deskphone by pressing the Team Button softkey.
10
11
12
13
14
The call redirection feature, SAC, CFWD, or ECF, might be active on the monitored deskphone. The
monitoring deskphone can override call redirection when speed dialing or transferring an active call
to the monitored deskphone. The override feature ensures that the call made to the monitored
deskphone rings on the monitored deskphone and is not routed to the redirected number.
To override call redirection, the administrator must configure on SMGR:
• The monitored deskphone setting that enables the monitoring deskphone to override call
redirection directly or through a choice provided to the user
• The monitoring deskphone setting that enables the deskphone to override the call redirection
feature that is active on a monitored deskphone
16
For more information to set the overriding permission on SMGR, see Administering Avaya Aura®
System Manager.
17
The following table shows different icons of the Team Button feature for the 9611G IP deskphone.
15
Icon
Indication
The monitored extension is idle.
The monitored extension is on another call.
The monitored extension is idle, but the user has forwarded all incoming calls to a
different extension.
The monitored extension is on another call, and the user has forwarded all incoming
calls to another extension.
18
The following table shows different icons of the Team Button feature for 9608/9608G deskphones.
Icon
Indication
The monitored extension is idle.
The monitored extension is on another call.
The monitored extension is idle, but the user has forwarded all incoming calls to a
different extension.
The monitored extension is on another call, and the user has forwarded all incoming
calls to another extension.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
52
About Features
Browser
Your deskphone includes WML Web browser capability to use additional applications such as LDAP.
The applications available through the browser vary depending on how your system administrator
has configured your deskphone. For more information, contact your administrator.
Gain access to the browser through Avaya Menu. If you do not see the Browser option on Avaya
Menu, Web applications must be available for your deskphone.
10
Using the WML browser
Procedure
11
1. Press Home.
12
2. Scroll to Browser.
13
3. Press Select or OK.
14
The WML browser opens the home page.
15
4. Scroll to the link that you want to view.
16
5. Press OK to open the link.
17
6. Perform any of the following actions:
18
• To stop loading the current page, press Cancel.
19
• To reload the current page, press Refresh.
20
• To open the home page, press Home.
21
• To close the browser, press PHONE.
22
• To edit a text in an application, use the right side call appearance buttons.
23
24
25
26
27
28
29
30
Hunt Group Busy
Using the Hunt Group Busy feature, users can opt-in or opt-out of the calls specific to the hunt
group. A hunt group is a collection of users who handle similar types of calls. A user can be a part of
multiple hunt groups.
The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy button
corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique fourdigit index for each group.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
53
Customizing Settings
Using Hunt Group Busy
About this task
Use the Hunt Group Busy buttons on the Features screen, to stop or start receiving calls from a
particular hunt group.
Procedure
10
1. To stop receiving calls from a particular hunt group, tap the corresponding Hunt Group
Busy button.
2. To turn off the Hunt Group Busy feature for a particular hunt group and start receiving calls,
tap the corresponding Hunt Group Busy button.
11
12
13
14
15
16
About forwarding calls
You can forward your incoming calls to another number or to voice mail. When the Forward button
light is on, one or more of the forwarding features are active. The forwarding features available on
your phone depend on the options your administrator has set. For more information about the
options available on your extension, contact your administrator.
17
18
19
Activating Send All Calls
Procedure
20
1. Gain access to the Features screen.
21
2. Scroll to choose Send All Calls.
22
3. Press Select or the corresponding line button to activate the feature.
23
24
25
Activating call forwarding
Procedure
26
1. Gain access to the Features screen.
27
2. Scroll to choose Call Forward.
28
3. Press Select or the corresponding line button.
29
4. Enter the destination number to which you want to forward your calls.
30
5. Press Enter.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
54
About Features
Note:
You can view the call originator when the call forwarding chain has two or more
participants. This feature works if your administrator has configured the related
parameter.
Disabling call forwarding
About this task
Use this task to turn off any call forwarding feature that you activated.
Procedure
1. Press the right navigation button to gain access to the Features screen.
10
2. Select the active call forwarding feature that you want to turn off.
11
3. Press OK or the line button on which the call forwarding feature appears.
12
Enabling call forwarding when your line is busy or you do not
14 answer
13
15
About this task
18
Use this task to set a number to which your calls are forwarded when your line is busy or when you
do not answer a call. You must enter the telephone number where the calls are forwarded each time
you enable this feature.
19
Procedure
16
17
20
1. From the Phone Screen, gain access to the Features screen.
21
2. Press Select to choose Call Fwd Busy/No Ans.
22
3. Enter the number to which you want to forward your calls.
23
4. Press Enter or OK button to turn call forwarding off if it is already on.
24
25
Setting rules for enhanced call forwarding
26
27
About this task
29
You can use this feature to forward the incoming calls on your deskphone to various destination
numbers based on call type and call state.
30
Procedure
28
31
1. From the feature list, select Enhanced Call Forward.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
55
Customizing Settings
The deskphone displays a list of enhanced call forwarding rules.
2. Select the required rules from the following list, and enter the corresponding numbers.
• Forward all calls:
• Internal [Enter Number]
• External [Enter Number]
• Forward when busy:
• Internal [Enter Number]
• External [Enter Number]
• Forward when no answer:
10
• Internal [Enter Number]
11
• External [Enter Number]
12
13
If you have configured a number for any of the rules, the deskphone displays that number in
place of the text Enter Number.
14
3. Press Save to save the destination number.
15
4. Perform one of the following actions:
16
• To activate forwarding for a rule, press Turn on for that rule.
17
• To activate forwarding for all the rules, press All on.
18
Editing a rule
19
Procedure
20
1. Access the Enhanced Call Forward feature from the Features screen.
21
2. Select the rule that you want to edit and press Edit.
22
3. Enter the destination number using the numeric keypad.
23
4. Press Save.
24
25
Turning off a rule
Procedure
26
1. Access the Enhanced Call Forward feature from the Features screen.
27
2. Select the rule that you want to turn off.
28
3. Press Turn off.
29
4. To turn off all the active rules, press All off.
30
5. Press Exit.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
56
Setting up speed dialing
Setting up speed dialing
Procedure
1. Press Home.
2. Press Select to select Options & Settings > Assign Speed Dial Entries.
3. Scroll and press Assign to select the required unassigned line.
4. Press Select to select the number that you want to assign.
Setting up favorites
About this task
10
Use this task to create a list of favorite contacts or features for quick access. You can include up to
nine favorite items in the favorite list.
11
Procedure
12
1. Press Avaya Home.
13
2. Press Select > Options & Settings > Assign Favorites Entries.
14
3. Press Contacts or Features to select and set the favorites .
15
16
Personalizing labels
About this task
20
You can change the labels that the phone displays for your extensions, features, and the system
numbers or speed dial buttons. For example, you can change the label for your extension to My
Line. If you have a button module attached to your deskphone, you can change any of those labels.
For example, you can change a Help Desk extension to read Help Desk.
21
Procedure
17
18
19
22
1. Press Home.
Note:
23
24
To edit a label on an attached Avaya SBM24 Button Module, press the Edit button on
the module and proceed to Step 10.
25
2. Select Options & Settings.
26
3. Press Select or OK.
27
4. Select Application Settings.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
57
Customizing Settings
5. Press Select or OK.
6. Select Personalize Labels.
7. Press Select or OK.
8. Select the label you want to edit.
10
11
12
13
14
If the label you want to edit is on the Features menu, scroll down past your call
appearances, and select the feature you want to edit. If the label you want to edit is on the
System Numbers menu, scroll to right and select the system number label you want to
personalize.
9. Press Edit.
10. Type a new label without any comma (,).
Press More then Clear to clear all text fields and start again.
11. Press Save or OK.
12. (Optional) To revert to the default button labels, select Home > Options & Settings >
Application Settings > Restore Default Button Labels.
15
a. Press Select.
16
b. Press Default.
17
Screen and Sound Settings
18
19
20
Adjusting the brightness or contrast of the display
About this task
24
Use this task to adjust the brightness and contrast of deskphone screen or button module as
applicable. Contrast adjustment applies only to a deskphone with a black and white display or a
button module attached to a deskphone with a color display screen. You cannot adjust the contrast
of a deskphone with a colored display.
25
Procedure
21
22
23
26
1. Press Home.
27
2. Press Select to select Options & Settings > Screen & Sound Options.
28
3. Press Brightness or Contrast.
29
4. Select Phone or an attached button module as applicable.
30
5. Use the arrow keys to increase or decrease the brightness or contrast.
31
6. Press Save.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
58
Screen and Sound Settings
Setting the text size
About this task
Use this task to change the size of the text. The large text option is available only for the English
language.
Before you begin
You can use the procedure only if the administrator enables the option for your deskphone.
Procedure
1. Press Home.
10
2. Press Select to select Options & Settings > Screen & Sound Options > Text Size.
11
3. Press Change to select one of the following:
12
• Normal: To set the default text size.
13
• Large: To set the large text size.
14
4. Press Save.
15
16
17
Setting a ring tone for your deskphone
About this task
20
Use this task to select a ring tone for incoming calls. You can select from a range of classic and rich
ring tones. Classic ring tones are simple synthesized sounds. Rich ring tones are richer and more
complex sounds.
21
Procedure
18
19
22
1. Press Home.
24
2. Press Select to select Options & Settings > Screen & Sound Options > Personalized
Ringing.
25
3. Press Change to select the required ring tone.
26
4. Press Save.
23
27
28
29
30
31
32
Setting a ring tone for incoming forwarded calls
About this task
Use this task to specify the ring tone that you want to hear for incoming calls that are forwarded to
your deskphone. You can hear the ring tone that you specified for the:
• Caller.
October 2017
Using Avaya J169 / J179IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
59
Customizing Settings
• First deskphone that forwarded the call.
Procedure
1. Press Home.
2. Press Select to select Options & Settings > Screen & Sound Options > Call Fwd Ring.
3. Press Change to select one of the following:
• Caller: To hear the ring tone that you specified for the caller.
• Forwarder: To hear the ring tone that you specified for the first deskphone that forwarded
the call.
4. Press Save.
10
11
Setting a ring tone for Team Button
12
About this task
13
Use this task to set a ring tone for deskphones that you monitor.
14
Procedure
15
1. Press Home.
17
2. Press Select to select Options & Settings > Screen & Sound Options > Team Button
Ring Type.
18
3. Press Change to select the required ring tone.
19
4. Press Save.
16
20
21
Setting a ring tone for a call pickup group
22
About this task
23
Use this task to select a ring tone for an audio alert on your deskphone for a call pickup group.
24
Procedure
25
1. Press Home.
27
2. Press Select to select Options & Settings > Screen & Sound Options > Call Pickup Ring
Type.
28
3. Press Change to select the required ring tone.
29
4. Press Save.
26
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
60
Screen and Sound Settings
Assigning specific ring tone to a contact
You can configure the ringtone that your deskphone plays when your deskphone receives a call
from a contact in your local phone book. Hence, when you receive an incoming call, you can identify
the caller based on the ringer that your deskphone plays. If you have not specified a ringtone for a
contact, the deskphone plays the default ringtone.
Procedure
1. Press CONTACTS.
2. Select the contact for which you want to assign a ring tone, and press Details.
10
3. Press Edit.
11
4. Scroll to Ringer.
12
5. Press OK.
13
6. Use the Up and Down navigation keys to choose the ring tone of your choice and press OK.
14
7. Press Back.
15
8. Press Save.
16
17
18
Setting an alert for a call pickup group
About this task
21
Use this task to set a call pickup group alert on your deskphone. The call pickup group alert
provides a visual or an audio alert on your deskphone when a member in your call pickup group
gets a call.
22
Procedure
19
20
23
1. Press Home.
25
2. Press Select to select Options & Settings > Screen & Sound Options > Call Pickup
Indication.
26
3. Press Change to select one of the following:
24
27
• Audible: Provides an audio alert.
28
• Visual: Provides a visual alert.
29
• Both: Provides both audio alert and visual alert.
30
• None: Provides no call pickup alert.
31
4. Press Save.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
61
Customizing Settings
Changing the background logo
About this task
If your system administrator has set up an alternate background choice, you can change the logo
your screen displays. Logos are not available on 9608 deskphones.
Note:
Your system administrator can also change the background logo through the settings file.
Procedure
1. Press Home.
10
2. Press Select to select Options & Settings > Screen and Sound Options > Background
Logo.
11
3. Use the Right/Left arrows to select the required logo.
12
4. Press Save.
13
14
Turning button click sounds on and off
15
About this task
16
Use the procedure to turn off button click sound.
17
Procedure
18
1. Press Home.
19
2. Press Select to select Options & Settings > Screen & Sound Options > Button Clicks.
20
3. Press Change to turn sound on or off.
21
4. Press Save.
22
23
Turning error tones on or off
25
Your deskphone beeps if you make a mistake or take an action that is not allowed. If you do not
want to hear error beeps, set your error tone to Off.
26
Procedure
24
27
1. Press Home.
28
2. Press Select to select Options & Settings > Screen & Sound Options > Error Tones.
29
3. Press Change to turn error tones on or off.
30
4. Press Save.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
62
Screen and Sound Settings
Setting key repeat delay
About this task
Use this procedure to set the time for which you must press the navigation key to start the auto
repeat process. You can select from the following options:
• No Repeat
• Default
• Short
• Long
10
11
12
• Very Long
Procedure
1. Press Home.
14
2. Press Select to select Options & Settings > Screen & Sound Options > Key Repeat
Delay.
15
3. Press Change to select the required option.
16
4. Press Save.
13
17
18
Enabling wireless headset bidirectional signaling
19
Before you begin
20
Check if the headset supports EHS signaling.
21
Procedure
22
1. Press Home.
23
2. Press Select to select Options & Settings > Call Settings > Headset Signaling.
24
3. Press Change to select one of the following options:
25
26
27
28
29
• Disabled: Disables signaling from the deskphone to the headset.
• Switchhook and Alert: Activates the wireless link to the headset if you press Headset.
When the deskphone receives an incoming call, you hear the alert tone in the headset.
• Switchhook only: Activates the wireless link to the headset if you press Headset. When
the deskphone receives an incoming call, you do not hear the alert tone in the headset.
30
31
Turning Continuous Scrolling on or off
32
About this task
33
Use the procedure to control continuous scrolling feature for your deskphone.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
63
Customizing Settings
Procedure
1. Press Home.
2. Press Select to select Options & Settings > Screen & Sound Options > Continuous
Scrolling.
3. Press Change to turn continuous scrolling on or off.
4. Press Save.
Changing the display language
About this task
Use this task to change the display language of your deskphone.
10
Procedure
11
1. Press Home.
12
2. Press Select to select Options & Settings > Language & Region > Language.
13
3. Press Select or OK button to change the language.
14
4. Press Save.
15
16
Related links
Setting the time format on page 64
17
18
Setting the time format
20
You can change the way your deskphone displays the time on your Phone screen. The time format
is either 12 or 24 hours.
21
Procedure
19
22
1. Press Home.
23
2. Press Select to select Options & Settings > Language & Region > Time Format.
24
3. Press Change to select the required time format.
25
4. Press Save.
26
27
Related links
Changing the display language on page 64
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
64
Setting Advance Options
Setting Advance Options
Turning automatic gain control on or off
About this task
The automatic gain control (AGC) automatically adjusts the audio output level to achieve a constant
and better quality audio.
Procedure
1. Press Home.
10
2. Press Select to select Options & Settings > Advanced Options > Automatic Gain
Control.
11
3. Select the Handset, Headset, or Speaker for which you want to turn AGC on or off.
12
4. Press Change to turn AGC on or off.
13
5. Press Save.
14
15
16
Integrating other applications with your phone
About this task
20
If your administrator has set up this option, you can integrate Microsoft® Exchange Server calendar
and contacts with your phone. First, establish your credentials by entering the user name and
password you use for Microsoft Exchange Server email purposes and the domain of your Exchange
Server. After establishing your credentials, you can set your calendar preferences.
21
Procedure
17
18
19
22
1. Press Home .
23
2. Press Select to select Options & Settings > Advanced Options > Exchange Integration.
24
25
26
3. If you have already set up your credentials and do not want to change them, proceed to Step
5. To establish or change your credentials, select Email Name & Password and enter the
following:
27
• Your Microsoft Exchange server email user name.
28
• Your Microsoft Exchange server email password.
29
• The domain of the server on which Microsoft Exchange runs.
30
31
32
33
• Whether you want the deskphone to display a prompt to enter your user name and
password every time you access Microsoft Exchange calendar on your phone. Press
Change to change the setting as required.
4. Press Save.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
65
Customizing Settings
10
11
12
13
14
15
16
17
18
5. To set or change your calendar preferences, select Calendar and enter the following:
• Whether or not you want your phone to activate the calendaring feature. Press Change to
change the Use Exchange Calendar setting to Yes or No.
• Whether or not you want your phone to remind you of items on your calendar. Press
Change to change the Enable Exchange Reminder setting to Yes or No.
• If you want to be reminded of calendar items, indicate in minutes how far in advance you
want to get a reminder for your appointments. For example, setting the value to 120 will
cause a reminder to appear two hours before the appointment start time and setting the
value to 5 will cause a reminder to appear five minutes before the start time of
appointment. Setting the value to 0 minutes will cause the reminder to be displayed at the
start time of the appointment. To enter minutes, select More, then 123 and type the
number of minutes.
• Whether you want the appointment reminder to reappear after a “snooze” period in
minutes you specify. For example, setting the Exchange Snooze Time value to 5 will
cause a Reminder popup to reappear five minutes after you have “snoozed” it.
• Whether or not you want to hear a tone with a reminder popup window. Press Change to
change the Exchange Reminder Tone setting to Yes or No.
6. To change your contacts preferences, select Contact and configure the following:
20
• Whether or not you want your phone to remind you of items on your calendar. Press
Change to change the Use Exchange Contacts setting to Yes or No.
21
• Contact your administrator if you want to change the Exchange subscription period.
19
22
7. Press Save to save your settings and preferences.
Note:
23
24
When Exchange calendar is active, a Calendar label displays beneath your last call
appearance on the Phone screen.
25
26
27
28
Configuring Hearing Aid Compatibility
Procedure
1. Press Home.
30
2. Press Select to select Options & Settings > Advanced Options > Handset Equalization
Operation.
31
3. Press Change to select one of the following options:
29
32
• Default
33
• Audio Opt for audio optimization
34
• HAC Opt for hearing aid compatibility optimization
35
4. Press Save.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
66
Setting Advance Options
Setting headset profile
Procedure
1. Press Home.
2. Press Select to select Options & Settings > Advanced Options > Headset Profile.
3. Press Change or OK button to select the profile that matches your headset.
For more information on headset profiles that Avaya supports, see the document Avaya oneX® 96X1 Series IP Deskphone Headset Profiles at the Avaya Support website.
4. Press Save.
10
11
12
Enabling Away Timer
About this task
14
Perform the following procedure for the deskphone to automatically update the presence status to
Away after a predefined time.
15
Procedure
13
16
1. Press Home.
17
2. Press Select to select Options & Settings > Advanced Options > Presence Integration.
18
3. Select Away Timer and change the value to On.
19
4. Select Away Timer Value.
20
5. Enter the time in minutes. You can enter any value in the range of 5 to 999.
21
6. Press Save.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
67
1
Chapter 7: Related resources
Documentation
See the following related documents at http://support.avaya.com.
Title
Use this document to:
Audience
Avaya Aura® Session Manager
Overview and Specification
See characteristics and capabilities,
including feature descriptions,
interoperability, performance specifications,
security and licensing requirements of the
Avaya Aura® Session Manager.
For people who want
to gain a high-level
understanding of the
Avaya Aura® Session
Manager features,
functions, capacities,
and limitations.
Avaya IP Office™ Platform Feature
Description
See information about the feature
descriptions.
For people who
perform system
administration tasks.
Avaya IP Office™ Platform Solution
Description
See information about how the products and
services that interoperate with this solution.
For people who want
to gain a high-level
understanding of the
IP Office features,
functions, capacities,
and limitations.
Deploying Avaya Aura® Session
Manager
See the installation procedures and initial
administration information for Avaya Aura®
Session Manager.
For people who
install, configure, and
verify Avaya Aura®
Session Manager on
Avaya Aura® System
Platform.
Upgrading Avaya Aura® Session
Manager
See upgrading checklists and procedures.
For people who
perform upgrades of
Avaya Aura® Session
Manager.
Deploying Avaya Aura® System
Manager on System Platform
See the installation procedures and initial
administration information for Avaya Aura®
System Manager.
For people who
install, configure, and
verify Avaya Aura®
Table continues…
Overview
Implementing
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
68
Documentation
Title
Use this document to:
Audience
System Manager on
Avaya Aura® System
Platform at a
customer site.
Avaya IP Office™ Platform SIP
Telephone Installation Notes
See the installation procedures and initial
administration information for IP Office SIP
telephone devices.
For people who
install, configure and
verify SIP telephone
devices on IP Office.
Administering Avaya Aura® Session
Manager
See information about how to perform Avaya
Aura® Session Manager administration tasks
including how to use management tools,
how to manage data and security, an how to
perform periodic maintenance tasks.
For people who
perform Avaya Aura®
Session Manager
system administration
tasks.
Administering Avaya Aura® System
Manager
See information about how to perform Avaya
Aura® System Manager administration tasks
including how to use management tools,
how to manage data and security, an how to
perform periodic maintenance tasks.
For people who
perform Avaya Aura®
System Manager
administration tasks.
Administering Avaya IP Office™
Platform with Manager
See information about short code
configurations for the feature list
For people who need
to access IP Office
features using short
codes.
Administering Avaya IP Office™
Platform with Web Manager
See information about IP Office Web
Manager administration tasks including how
to use the management tool, how to manage
data and security, and how to perform
maintenance tasks.
For people who
perfrom IP Office
Web Manager
administration tasks.
Maintaining Avaya Aura® Session
Manager
See information about the maintenance
tasks for Avaya Aura® Session Manager.
For people who
maintain Avaya Aura®
Session Manager.
Troubleshooting Avaya Aura®
Session Manager
See information for troubleshooting Avaya
Aura® Session Manager, resolving alarms,
replacing hardware, and alarm codes and
event ID descriptions.
For people who
troubleshoot Avaya
Aura® Session
Manager.
Using Avaya IP Office™ Platform
System Status Application
See information about the maintenance
tasks for System Status Application.
For people who
maintain System
Status Application.
Using Avaya IP Office™ Platform
System Monitor
See information about the maintenance
tasks for SysMonitor.
For people who
maintain SysMonitor.
Administering
Maintaining
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
69
Related resources
Finding documents on the Avaya Support website
Procedure
1. Navigate to http://support.avaya.com/.
2. At the top of the screen, type your username and password and click Login.
3. Click Support by Product > Documents.
4. In Enter your Product Here, type the product name and then select the product from the
list.
5. In Choose Release, select an appropriate release number.
10
11
12
13
14
15
6. In the Content Type filter, click a document type, or click Select All to see a list of all
available documents.
For example, for user guides, click User Guides in the Content Type filter. The list displays
the documents only from the selected category.
7. Click Enter.
Viewing Avaya Mentor videos
17
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya
products.
18
About this task
16
20
Videos are available on the Avaya Support website, listed under the video document type, and on
the Avaya-run channel on YouTube.
21
Procedure
19
22
23
24
25
26
27
28
29
30
31
32
• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one
of the following actions:
- In Search, type Avaya Mentor Videos to see a list of the available videos.
- In Search, type the product name. On the Search Results page, select Video in the
Content Type column on the left.
• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and
perform one of the following actions:
- Enter a key word or key words in the Search Channel to search for a specific product or
topic.
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted
on the website.
October 2017
Using Avaya DJ169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
70
Support
Note:
Videos are not available for all products.
Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.
October 2017
Using Avaya J169 / J179 IP Phones SIP
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)
71

---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : Yes
Encryption                      : Standard V2.3 (128-bit)
User Access                     : Print, Extract
Page Mode                       : UseOutlines
XMP Toolkit                     : Adobe XMP Core 4.0-c316 44.253921, Sun Oct 01 2006 17:14:39
Create Date                     : 2017:10:27 11:10:25Z
Creator Tool                    : AH XSL Formatter V6.3 MR3 for Windows (x64) : 6.3.4.25128 (2016/07/01 17:39JST)
Modify Date                     : 2018:01:11 20:06:59+08:00
Metadata Date                   : 2018:01:11 20:06:59+08:00
Producer                        : Antenna House PDF Output Library 6.3.815 (Windows (x64))
Trapped                         : False
Format                          : application/pdf
Title                           : Using Avaya D6/D7 IP Phones SIP
Document ID                     : uuid:c619a7cd-b1d1-45ee-8946-8e52f5593480
Instance ID                     : uuid:34798c4b-e59b-4d14-ac9f-90cb71a1aa5c
Page Count                      : 71
Language                        : EN
Creator                         : AH XSL Formatter V6.3 MR3 for Windows (x64) : 6.3.4.25128 (2016/07/01 17:39JST)

EXIF Metadata provided by EXIF.tools