Avery Dennison Retail Information Services 9460IPLA3021 Wireless Printer User Manual 9460SMCV

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Monarch
9460 Printer
TC9460SM Rev AB 05/00
©2000 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on
which the customer can rely. Monarch reserves the right to make changes in the
product, the programs, and their availability at any time and without notice. Although
Monarch has made every effort to provide complete and accurate information in this
manual, Monarch shall not be liable for any omissions or inaccuracies. Any update
will be incorporated in a later edition of this manual.
©2000 Monarch Marking Systems, Inc. All rights reserved. No part of this publication
may be reproduced, transmitted, stored in a retrieval system, or translated into any
language in any form by any means, without the prior written permission of Monarch
Marking Systems, Inc.
WARNING
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage
radioélectrique édicte par le ministère des Communications du Canada.
Trademarks
Monarch is a registered trademark of Monarch Marking Systems, Inc.
Monarch, 917, 9403, 9800, 9805, 9820, 9830, 9835, 9840, and 9856 are trademarks of Monarch Marking Systems,
Inc.
Paxar is a trademark of Paxar Corporation.
Microsoft and MS-DOS are registered trademarks of Microsoft in the U.S. and other countries.
Windows is a registered trademark of Microsoft in the U.S. and other countries.
TrueType is a trademark of Apple Computer, Inc.
Hewlett-Packard is a registered trademark of Hewlett-Packard Company.
CG Triumvirate and CG Triumvirate Bold are trademarks of AGFA Corporation.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions.
Centronics is a registered trademark of Centronics Data Computer Corporation.
Monarch Marking Systems
P.O. Box 608
Dayton, Ohio 45401
Confidential
SAFETY SUMMARY
Warning and caution messages appear throughout this manual. They alert you to potential safety hazards or
potential damage to equipment. The messages and their meanings are shown below.
WARNING
CAUTION
Calls attention to improper practices that could
result in a potentially serious, even lethal injury.
Calls attention to practices that could cause minor
injury or damage to equipment.
Familiarize yourself with proper procedures before operating or repairing the equipment. Follow these precautions for
your own safety and to protect the equipment.
Equipment Safety
Your body is a giant capacitor. It can store several
thousand volts of electricity. Digital equipment is easily
damaged or destroyed by this static electricity. You do
not have to see a spark to ruin an IC; 50 volts is
enough. To protect the equipment from static damage,
follow these guidelines:
Ground yourself before reaching into the equipment or
touching any circuit board or other electrical
component. The Monarch Static Ground Kit contains
everything you need.
January 2001
Re-ground yourself whenever you walk away and return
to the equipment. Be especially careful around carpet.
Carpet is a major source of static buildup in the body.
Even a few steps can recharge you.
The smaller the object, the greater the precautions
must be. A board in the machine is better protected
than one that is not plugged in. A chip on a board is
better protected than one in your hand.
Avoid touching pins coming out of a chip or the
connector edge of circuit boards. These metal parts
have signal and data lines that are connected directly to
fragile circuits.
Page i
9460 Service Manual
Confidential
Preface
Table of Contents
Safety Summary
Chapter 1. Printer Overview & Installation
PURPOSE --------------------------------------------------------------------------------------------------------------------------------------------- 1
ELECTROSTATIC DISCHARGE --------------------------------------------------------------------------------------------------------------- 1
PUBLICATIONS -------------------------------------------------------------------------------------------------------------------------------------- 1
EQUIPMENT DESCRIPTION-------------------------------------------------------------------------------------------------------------------- 1
EQUIPMENT SPECIFICATIONS --------------------------------------------------------------------------------------------------------------- 2
Bar Codes------------------------------------------------------------------------------------------------------------------------------------------- 2
Additional Specifications ---------------------------------------------------------------------------------------------------------------------- 2
INSTALLATION AND CHECKOUT PROCEDURES------------------------------------------------------------------------------------- 3
Printer Checkout---------------------------------------------------------------------------------------------------------------------------------- 3
Communications Interface -------------------------------------------------------------------------------------------------------------------- 3
Chapter 2. Physical/Functional Description
FRONT CASE ASSEMBLY 11998901/03 -------------------------------------------------------------------------------------------------- 6
Platen Roller Assembly------------------------------------------------------------------------------------------------------------------------ 6
Supply Holder Assembly 119991----------------------------------------------------------------------------------------------------------- 7
Latch Springs -------------------------------------------------------------------------------------------------------------------------------------- 7
Peel Roller Assembly--------------------------------------------------------------------------------------------------------------------------- 7
Front Flex Assembly 119995 ---------------------------------------------------------------------------------------------------------------- 8
RF PCB Assembly 118752------------------------------------------------------------------------------------------------------------------- 8
BATTERY PACK 120095 ------------------------------------------------------------------------------------------------------------------------- 8
PRINT MODULE ASSEMBLY 11997501/02----------------------------------------------------------------------------------------------- 9
Sensor Flex Assembly 119988 ------------------------------------------------------------------------------------------------------------- 9
Printhead Assembly 119990 ----------------------------------------------------------------------------------------------------------------- 9
Stepper Motor 119980-------------------------------------------------------------------------------------------------------------------------- 9
IrDA Processor Assembly -------------------------------------------------------------------------------------------------------------------- 9
BACK INNER CASE ASSEMBLY 119961S ----------------------------------------------------------------------------------------------- 9
MAIN PCB ASSEMBLY 119810 --------------------------------------------------------------------------------------------------------------10
KEYBOARD/DISPLAY ASSEMBLY --------------------------------------------------------------------------------------------------------10
BACK OUTER CASE ASSEMBLY 119960S---------------------------------------------------------------------------------------------10
Chapter 3. Troubleshooting
11
GENERAL PRINT QUALITY COMPLAINTS ----------------------------------------------------------------------------------------------11
PRINTS LIGHT IMAGE ACROSS ENTIRE SUPPLY ----------------------------------------------------------------------------------11
PRINTS LIGHT IMAGE ON ONE SIDE OF SUPPLY ONLY ------------------------------------------------------------------------11
PRINTS VOIDS ACROSS PRINT AREA---------------------------------------------------------------------------------------------------11
PRINT IMAGE MISSING DOTS, CREATING A WHITE LINE THROUGH IMAGE AREA --------------------------------12
PRINTS COMPRESSED IMAGE -------------------------------------------------------------------------------------------------------------12
PRINTER DOES NOT FEED-------------------------------------------------------------------------------------------------------------------12
PRINTER SKIPS LABELS ----------------------------------------------------------------------------------------------------------------------12
NO DISPLAY AT POWER UP -----------------------------------------------------------------------------------------------------------------12
INCORRECT OR NO RESPONSE WHEN KEY IS PRESSED--------------------------------------------------------------------12
NO COMMUNICATIONS BETWEEN PRINTER AND HOST------------------------------------------------------------------------12
BATTERY CONDITION CHECK ---------------------------------------------------------------------------------------------------------------13
PRINTER SHUTS COMPLETELY OFF WHILE PRINTING--------------------------------------------------------------------------13
Page ii
January 2001
Preface
Chapter 4. Diagnostics
Confidential
9460 Service Manual
14
OVERVIEW-------------------------------------------------------------------------------------------------------------------------------------------14
POWER-UP DIAGNOSTICS--------------------------------------------------------------------------------------------------------------------14
RAM Test ------------------------------------------------------------------------------------------------------------------------------------------14
Printhead Test------------------------------------------------------------------------------------------------------------------------------------14
Battery Check ------------------------------------------------------------------------------------------------------------------------------------14
USER DIAGNOSTICS-----------------------------------------------------------------------------------------------------------------------------14
Password Entry ----------------------------------------------------------------------------------------------------------------------------------15
Diagnostics----------------------------------------------------------------------------------------------------------------------------------------15
Online Diagnostics------------------------------------------------------------------------------------------------------------------------------16
Setup ------------------------------------------------------------------------------------------------------------------------------------------------16
Service Diagnostics ----------------------------------------------------------------------------------------------------------------------------17
Exit ---------------------------------------------------------------------------------------------------------------------------------------------------17
MONARCH INITIALIZATION FILES (.MIF) -------------------------------------------------------------------------------------------------18
PC DIAGNOSTICS ---------------------------------------------------------------------------------------------------------------------------------19
IMMEDIATE COMMANDS ----------------------------------------------------------------------------------------------------------------------19
Chapter 5. Tests and Adjustments
20
MAIN PCB ASSEMBLY--------------------------------------------------------------------------------------------------------------------------20
BATTERY TEST-------------------------------------------------------------------------------------------------------------------------------------20
SENSOR CALIBRATION-------------------------------------------------------------------------------------------------------------------------20
PRINTHEAD VERIFICATION -------------------------------------------------------------------------------------------------------------------20
Chapter 6. Disassembly Procedures
21
TOOLS REQUIRED--------------------------------------------------------------------------------------------------------------------------------21
REMOVING THE BOOT, 11997203/06/08-------------------------------------------------------------------------------------------------21
REMOVING THE BACK OUTER CASE, 119960S -------------------------------------------------------------------------------------21
Assembly Note-----------------------------------------------------------------------------------------------------------------------------------21
REMOVING THE DB9 DOOR------------------------------------------------------------------------------------------------------------------21
REMOVING THE CASE TOP ------------------------------------------------------------------------------------------------------------------21
REMOVING THE KEYBOARD/DISPLAY ASSEMBLY-------------------------------------------------------------------------------21
REMOVING THE CPU BOARD ASSEMBLY --------------------------------------------------------------------------------------------22
REMOVING THE PRINT MODULE-----------------------------------------------------------------------------------------------------------22
REMOVING THE FRONT CASE ASSEMBLY -------------------------------------------------------------------------------------------22
Assembly Note-----------------------------------------------------------------------------------------------------------------------------------22
RETROFITTING TO IrDA -------------------------------------------------------------------------------------------------------------------------22
Chapter 7. PC Diagnostics
23
ENABLING ONLINE DIAGNOSTICS---------------------------------------------------------------------------------------------------------23
DETECTING THE PRINTER --------------------------------------------------------------------------------------------------------------------24
DOWNLOADING FILES TO THE PRINTER-----------------------------------------------------------------------------------------------24
DISPLAYING MUX VALUES -------------------------------------------------------------------------------------------------------------------25
TESTING THE PRINTHEAD --------------------------------------------------------------------------------------------------------------------25
DISPLAYING SERVICE TOTALS-------------------------------------------------------------------------------------------------------------25
DISPLAYING STOCK HISTORY --------------------------------------------------------------------------------------------------------------26
UPLOADING IMAGES----------------------------------------------------------------------------------------------------------------------------26
Appendix A. Error Codes
28
Appendix B. Care & Maintainence
34
CLEANING --------------------------------------------------------------------------------------------------------------------------------------------34
CLEARING LABEL JAMS -----------------------------------------------------------------------------------------------------------------------35
Appendix C. Circuit Card Assembly Layouts
January 2001
36
Page iii
9460 Service Manual
Confidential
Preface
List of Figures
Figure 1-1.
Figure 1-2.
Figure 1-3.
Figure 2-1.
Figure 2-2.
Figure 2-3.
Figure 2-4.
Figure C-1.
Figure C-2.
Figure C-3.
Figure C-4.
Figure C-5.
9460 printer. ....................................................................................................................................... 2
Connecting Communications Cable. ..................................................................................................... 3
RS-232 Serial Port Connector Pinouts. ................................................................................................. 3
Printer Main Assembly. ....................................................................................................................... 5
Front Case Assembly.......................................................................................................................... 6
Supply Holder Assembly. .................................................................................................................... 7
Print Module Assembly. ...................................................................................................................... 8
Main PCB (Primary Side). ................................................................................................................. 36
Main PCB (Secondary Side). ............................................................................................................. 37
RF PCB........................................................................................................................................... 38
IrDA Processor Board. ...................................................................................................................... 38
IrDA Transceiver. .............................................................................................................................. 39
List of Tables
Table 1-1. Related Publications............................................................................................................................. 1
Table 1-2. Specifications ...................................................................................................................................... 2
Table 4-1. 9460 Printer Menu Structure................................................................................................................ 14
Page iv
January 2001
Confidential
CHAPTER 1. PRINTER OVERVIEW & INSTALLATION
PURPOSE
PUBLICATIONS
This manual contains information service technicians
need to service, troubleshoot and repair the Monarch
Sierra Sport2™ 9460™ printer.
Field service technicians should be familiar with the
documentation shown in the following table.
•
Chapter 1 contains general information and
installation procedures.
•
Chapter 2 contains physical and functional
descriptions of major components.
•
Chapter 3 contains procedures to perform
troubleshooting beyond the capabilities of builtin diagnostics.
•
Chapter 4 contains procedures to run built-in
diagnostics for initial fault detection.
•
Chapter 5 describes printer tests and
adjustments.
•
Chapter 6 contains step-by-step procedures to
remove and replace failed assemblies and
modules.
•
Chapter 7 describes diagnostics available with
the Monarch MPCL™ Toolbox software.
Additional maintenance assistance is available in
Appendix A, Error Codes; Appendix B, Care &
Maintenance; Appendix C, Circuit Card Assembly
Layouts.
The 9460 Illustrated Parts Breakdown contains
additional information for replacing individual parts.
ELECTROSTATIC
DISCHARGE
The 9460 printer contains devices that are sensitive to
electrostatic discharge (ESD). It is essential that you
follow proper ESD procedures. Use the Monarchapproved ESD Field Service Kit. Failure to provide
proper static grounding can damage the printer
components.
Table 1-1. Related Publications.
Title
Operator’s Handbook
1-Station Battery Charger
Operating Instructions
AC Adapter Instructions
4-Station Battery Charger
Operating Instructions
Installing a Linerless Platen
Roller
Carrying Your 9460 Printer
Programmer's Manual
(placed on Web site)
RCL Programmer’s Manual
(placed on Web site)
Publication
Number
TC9460OH
TC9461OI
TC9463OI
TC9464OI
TC9460ACPROI
TC9460ACHPOI
TC9460PM
TC9460RCL
EQUIPMENT DESCRIPTION
The 9460 printer is portable, and can print an image
that is 1.89 inches wide on supplies up to 2.05 inches
wide. Options include RF and IrDA communications,
1- and 4-station battery chargers, on-demand printing,
an AC adapter, linerless printing, shoulder strap, hand
strap, hip strap, and a belt clip that comes individually
or with the hip strap.
The display is graphical. The keyboard has 5 keyspower, feed, and three that are context-sensitive (They
have different functions according to the selected menu
option.)
The standard memory configuration consists of 1 MB of
Flash and 512K of static Random Access Memory
(RAM).
The printer uses thermal direct printing to print on
supplies listed in Table 1-2.
The printer operates in continuous or optionally, ondemand modes.
January 2001
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9460 Service Manual
Confidential
In continuous (non-peel) mode, the entire batch job is
printed and fed in one continuous operation. The
supply and liner (if used) are fed out together. Linerless
models are also available but must use the special
linerless platen roller.
In on-demand (peel) mode, the on-demand sensor
detects the removal of a label, and the printer prints and
feeds the next label. In on-demand mode, the label is
separated (peeled) from the supply liner.
2-D Stacked Bar Codes
Code 16K
Maxicode
Front Case Assembly
Battery Pack
Print Module Assembly
Back Inner Case Assembly
Main PCB Assembly
Keyboard/Display Assembly
Back Outer Case Assembly
Specifications for the 9460 printer and its supplies are
shown below.
Table 1-2. Specifications
Feature
Shipping Weight
Battery Pack
Chargers
Operating Limits
Relative Humidity
Display
Keyboard
Printhead
Printing Method
Print Speed
Figure 1-1. 9460 printer.
Chapter 2 contains a physical and functional
description of each element.
EQUIPMENT
SPECIFICATIONS
Bar Codes
The printer prints the following bar codes:
Linear Bar Codes
UPCA
UPCE
EAN8
EAN13
POSTNET
I 2 of 5
I 2 of 5 with Barrier Bar
Extended Code 39
Codabar (NW7)
Code 128
Code 93
Page 2
UPCA+2
UPCA+5
UPCA+Price CD
UPCE+2
UPCE+5
EAN8+2
EAN8+5
EAN13+2
EAN13+5
EAN13+Price CD
MSI
PDF 417
Data Matrix
Additional Specifications
9460 printers have seven major elements:
•
•
•
•
•
•
•
Printer Overview & Installation
Maximum Print Area
Maximum Print
Image Width
Maximum Print
Image Length
Stock:
Supply Types
Specification
3.1 lbs. (1.4 kg)
7.4V Lithium Ion
15 VDC at 5 A (1-Station) or
24 VDC at 4.5 A
8 VDC at 5 A (4-Station)
40°F to 104°F (4°C to 40°C)
5% to 90 % Non-condensing
Multi-line, graphical LCD with
backlight and adjustable
contrast
5 keys (power, feed, and three
context-sensitive)
1.89 inches/48 mm/384 dots
wide; (203 dots per inch; 8
dots per mm)
Thermal Direct
Up to 3 inches (76 mm) per
second
22.68 square inches (146 sq
cm)
1.89 inches (48 mm)
12 inches (305 mm)
Tags, labels, and receipt
paper (paper and synthetic).
Width
.5" (13 mm) to 2.05" (52
mm)
Length
Min. 0.5 inch (13 mm)
Max. 12 inches (305 mm)
.0024 inches to .007 inches
Maximum roll OD: 2.5” (64
mm)
Minimum core ID: 1.02” (26
mm)
Supply Thickness
Roll Diameter
January 2001
Printer Overview & Installation
Confidential
9460 Service Manual
INSTALLATION AND
CHECKOUT PROCEDURES
Communications Interface
1.
Clear a work area approximately two feet wide.
2.
Carefully open shipping carton.
The following parameters are software selectable. The
defaults are listed in bold.
3.
Remove documentation.
4.
Remove large cardboard insert.
5.
The printer’s asynchronous RS-232 port is a DB9
connector located on the inside of the back outer case.
•
Baud rate: 1200, 2400, 4800, 9600, 19200, or
38400, 57600, 115.2K
Remove smaller cardboard insert.
•
Parity: Odd, Even, or None
6.
Remove battery pack.
•
Stop Bits: 1 or 2
7.
Place packing materials back in the carton and
store carton.
•
Data Bits: 7 or 8-bit
8.
Inspect printer for damage. Report damage using
established procedures.
9.
Insert the battery pack into the printer if charging
through the printer charger adapter. Otherwise,
remove the battery pack from the printer and insert
into the battery charger adapter.
• Flow Control: XON/XOFF, RTS, or DTR
Following are the pinouts and signals of the DB9
connector.
10. Charge the battery (approximately 2 hours for full
charge).
Printer Checkout
1.
Turn printer on by pressing the power button.
2.
Check printer display for error indications.
3.
Push down on the locking tabs to install supplies.
4.
Print a test label. Use instructions in Chapter 4.
Figure 1-3. RS-232 Serial Port Connector Pinouts.
5.
Review setup instructions with operator. Refer to
9460 Operator’s Handbook (TC9460OH).
6.
Connect communications cable as shown. Ensure
the cable is pushed inward as the door is tightened
down to provide strain relief.
ANSI/EIA-232-D
Contact # Circuit
CTS
RTS
TXD
GND
RXD
DTR
DSR
--9
---
Description
Clear to Send
Request to Send
Transmitted Data
Signal Ground
Received Data
Data Terminal Ready
Data Set Ready
Reserved – Do not connect
N/C
Figure 1-2. Connecting Communications Cable.
January 2001
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9460 Service Manual
Confidential
Printer Overview & Installation
The following cables are available to connect the 9460
printer to other devices.
Cable Number
12029306
12029309
12029314
12029315
12029316
12029323
12029343
12029344
12029345
12029346
12029347
Page 4
Type
Symbol 3800 LRT/LDT
Telxon 960
DB9 to DB9 female serial port
DB9 to DB25 female serial
port
Symbol PDT 3100
Unterminated locking
Telxon 960SL
Symbol PDT 6100
Symbol SPT 1500
Symbol SPT 1700
Symbol SPT 2700
January 2001
Confidential
CHAPTER 2. PHYSICAL/FUNCTIONAL DESCRIPTION
This chapter contains a physical and functional description of the 9460 printer modules shown below.
•
Front Case Assembly
•
Main PCB Assembly
•
Battery Pack
•
Keyboard/Display Assembly
•
Print Module Assembly
•
Back Outer Case Assembly
•
Back Inner Case Assembly
Boot
Case Top
Display
Lens
Assembly
Display PCB
Assembly
Keyboard
Printer
Contact
Main PCB
Assembly
Back Inner Case
Print
Module
Assembly
Back Outer
Case
Front Case
Assembly
Foot
Battery
Pack
Figure 2-1. Printer Main Assembly.
January 2001
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9460 Service Manual
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Physical/Functional Description
Peel Door
Roller
Compression
Spring
Front Flex
Assembly
RF PCB
Supply Holder
Assembly
Platen Roller
Figure 2-2. Front Case Assembly.
FRONT CASE ASSEMBLY
11998901/03
The Front Case Assembly will be stocked for service
replacement. It contains:
•
Platen Roller Assembly
•
Supply Holder Assembly
•
Latch Springs
•
Peel Roller Assembly
•
Front Flex Assembly
Page 6
•
RF PCB Assemblies (if ordered as an option11998903)
Platen Roller Assembly
The 119951 Platen Roller Assembly provides drive for
feeding the supplies by causing friction against the
backside of the supplies. It is considered an operatorreplaceable item.
A linerless platen roller 119952 is available as an option
and can be easily identified by its burnt orange color.
January 2001
Confidential
Supply Holder Side
Idler Gear
Extension Spring
Supply Holder Side
Supply
Hubs
Figure 2-3. Supply Holder Assembly.
Supply Holder Assembly 119991 Peel Roller Assembly
The Supply Holder Assembly is made up of a molded
part that has a gear rack and provisions for a single
spring on the underside. The design is such that two of
these parts interlock and slide so that any supply roll
width between 12.7 (.50”) and 50.8(2.00”) can be
accommodated. A small pinion gear is mounted on a
post on the inside of the front outer case so that it
coordinates the motion of the two parts. This action
ensures that the supply will be center-justified within the
printer.
The label path is such that the face side of the supplies
is wound outside. A roller that is mounted on the
bottom of the Print Module Assembly bends the supply
back and supports it to reduce friction or drag against
the face side of the supply.
Latch Springs
The peel mechanism is made up of a formed sheet
metal peel edge, a peel roller 116951 and a peel door
119966. The peel edge is mounted in features in the
front inner case and extends from one side of the unit to
the other. The peel edge is formed into an acute angle
of about 40°° with a radius of 0.65 (0.025”) over which
the liner passes when the supply is loaded in peel
mode. The peel door is a molded part that supports the
pressure roller and has a dogleg cam track on each end
in tabs that project out of the main shape at a right
angle.
During operation, pin-shaped projections on the latch
engage the cam tracks such that the peel roller is
forced against the Platen Roller Assembly. This action
pinches the release liner, forcing it to follow the peel
edge and provide the necessary direction change of the
liner that creates the peeling function.
The latch springs lock the Front Case Assembly in the
closed position ensuring that the relationship between
the platen and the printhead dot row is maintained. The
U-shaped latch is mounted between the inner and outer
front case parts and is urged upward by a pair of
compression springs that provide about 1 pound of force
each. Features on the latch project out of the sides of
the door so that the user can pull the latch down to
open the unit.
January 2001
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9460 Service Manual
Confidential
Front Flex Assembly 119995
The Front Flex Assembly contains the black mark
sensor and RF connector. When black mark sensing is
selected, the start-of-label position synchronization for
each label is accomplished through the use of the
reflective optical sensor (black mark sensor). The
black-mark sensor detects a black mark pre-printed on
the back of the supply and the die cut sensor detects
the change in the amount of light passed through the
label liner. The sensors are used to control the start-ofprint position. A proprietary scheme is used to
automatically compensate for differences in sensor
sensitivity as well as for variations in supply and black
mark reflectivity.
RF PCB Assembly 118752
The RF PCB is mounted within the lower portion of the
Front Case Assembly on projections formed on the
inside of the front outer case. It is secured in place
during assembly by small plastic retainers that are
pressed on the projections. The antenna is wound up
toward the top of the door. This arrangement permits
the RF link to communicate with the host from a
distance of up to 3 meters (9.8 feet).
Physical/Functional Description
BATTERY PACK 120095
The printer is powered by a 2 high-capacity Lithium Ion
cells inside a battery pack for a combined output of 7.4
VDC at 1.6 AH. A pocket is provided in the back inner
housing that is shaped such that the battery pack nests
within it and cannot be inserted except in the correct
orientation. The battery inserts into the pocket from the
front when the Front Case Assembly is open with its
long direction oriented front to back. The pocket is
located near the bottom of the unit and is somewhat
straddled by the CPU board.
The battery pack is a disposable item and cannot be
repaired. It contains protection circuitry in the case of a
malfunction. With its capacity, it is designed to print up
to 5500 inches before recharging. Unlike other battery
technologies, recharging a partially used Lithium Ion
battery pack will not reduce its cycle life or cause
limited capacity through memory.
It can be removed for charging. Or, while in the printer,
it can be charged through contacts that are located on
the printer base. To do so, the printer is inserted into
the printer adapter 120291. The M09461 Single Station
Charger will accommodate one battery for charging and
is a stand-alone charger. The M09463 Four Station
Charger Base must be used with the 120290 battery
adapter or 120291 printer adapter. Because the base
has four stations, the following combinations of adapters
can be used: four 120290 battery adapters or two
120291 printer adapters and two 120290 battery
adapters.
IrDA Processor
PCB Assembly
Sensor
Flex
IrDA PCB
Assembly
Printhead
Stepper
Motor
Figure 2-4. Print Module Assembly.
Page 8
January 2001
Physical/Functional Description
Confidential
9460 Service Manual
PRINT MODULE ASSEMBLY Stepper Motor 119980
The M09460 supply feed is accomplished by means of
11997501/02
a stepper motor driving an elastomeric drive roller
The Print Module contains:
•
Sensor Flex Assembly
•
Printhead Assembly
•
Stepper Motor
•
IrDA Processor Assembly (if ordered as an
option-11997502)
Sensor Flex Assembly 119988
The Sensor Flex Assembly contains the on-demand
sensor, die Cut sensor, DB9 and IrDA port connectors.
The on-demand sensor is a dual device that operates as
a retro-reflector. It is mounted in the Print Module
Assembly so that it looks down on the supply as it
exits from the printhead.
The die cut sensor uses the black mark sensor receiver
and an overhead LED to flood the supply with IR light.
When die cut sensing is selected, the start-of-label
position synchronization for each label is accomplished
through the use of a transmissive die cut sensor located
in the Sensor Flex Assembly. The die cut sensor
detects the change in the amount of light passed
through the label liner. The sensors are used to control
the start-of-print position. A proprietary scheme is used
to automatically compensate for differences in sensor
sensitivity as well as for variations in supply and liner
opacity.
through a gear train. This drive roller is the platen roller
for the printhead. The actual drive is a friction drive on
the liner or backside of the supply, which is pinched
between the platen roller and the printhead.
The M09460 stepper motor is not more than 25mm in
diameter. The Motorola 68336 TPU, interfaced with
electronic power drivers, controls the motor. The motor
is turned on and off dynamically as required.
The label speeds are 1.5 IPS, 2.0 IPS, and 3.0 IPS.
The operator can choose 1.5 IPS. Otherwise, the
printer will automatically select the fastest print speed
based upon several conditions. The two biggest factors
in determining the print speed are the battery voltage
and the format size. Other factors used to select the
speed are the printhead temperature, the printhead
resistance, and the type of data to be printed. A format
containing a serial bar code, graphics and/or lines may
be printed at a slower speed than a format with only text
and a parallel bar code. There may be some cases
where a 2-inch wide format will not print at 3.0 IPS even
with a fully charged battery.
The M09460 will run at a continuous speed through a
printed label (i.e. it will not change speeds during the
printing of a label or continuous strip of labels). The
uniformity of the motion is sufficient to permit printing of
parallel bar codes of ANSI grade B minimum and serial
bar codes of ANSI grade C minimum on approved label
and tag stocks. The quality of bar codes printed on fax
paper is not guaranteed (only human-readable).
Printhead Assembly 119990
IrDA Processor Assembly
The M09460 printhead is a non-intelligent printhead
designed for thermal direct printing. The size, weight,
and physical dimensions of this head are proportionate
with the 2” maximum supply width. Dot-history control
is accomplished with external electronics and the 68336
micro controller. The M09460 printhead has a 1.89”
length print line, comprised of a linear array of 384 dots
with 203 dots per inch. Each dot is spaced at .0049
inches. The electrical interface to the printhead is
through the 68336 micro controller and the PLD.
Two PCB’s that are mounted in the Print Module provide
the IrDA option. The 119985 IrDA PCB mounts the
active infrared device, located on the top front of the
Print Module above the printhead. The second PCB is
the IrDA Processor PCB 120280, mounted at the top of
the carrier housing.
BACK INNER CASE
ASSEMBLY 119961S
The Back Inner Case Assembly is made of glassreinforced nylon and is the central support for all
mechanical and electrical sub-assemblies in the printer.
It contains the pocket for the battery, as well as
mounting for the serial label, Print Module Assembly,
Main PCB Assembly, Keyboard/Display Assembly and
Back Outer Case Assembly.
January 2001
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9460 Service Manual
Confidential
MAIN PCB ASSEMBLY
119810
The Main PCB Assembly contains the micro controller,
RAM, flash memory, reset circuitry, and the associated
electrical components. The system is designed with
minimum connections in the signal lines between these
basic parts, which form the heart of the system.
The micro controller used in the M09460 is a Motorola
MC68336GCFT20 micro controller operating at 18.35
MHz. This processor is a CPU32 micro controller plus
the additional TPU micro controller. The 68336 micro
controller has a 16 MB addressing range. The 68336
has on board port lines, A/D converter, timers, power
management, and a serial port, providing all the needed
resources on a single chip.
KEYBOARD/DISPLAY
ASSEMBLY
The Keyboard/Display Assembly must be ordered by its
individual components. It is made up of the display flex
120006, keyboard/display PCB 119956, keyboard
119953, display lens 119968, top case 119962, and
boot 11997206/08/09.
Physical/Functional Description
The display is used to indicate the status of the printer.
If the printer is in diagnostics mode, the display is used
to lead the operator through diagnostics menus and
display the results of the diagnostics test. The bottom
portion of the display is also used to dynamically
change the functions of the three context-sensitive
keys. Because the display is used differently for each
function of the printer, please refer to the Operator’s
Handbook for a complete description of the display
interface.
The keyboard/display PCB has a graphic display and
switch traces on its top surface. The key portion of the
design is made up of a molded elastomeric material
with conductive sections placed in the center of the
formed keys. The board traces are designed and
positioned under the keyboard so that when a key is
pressed and held, the switch circuit is made.
The keyboard has five keys: power, feed and the three
context-sensitive keys. The power key must be held
down for approximately one second to turn the printer
on or off. The feed key has two basic functions: feed to
top-of-form and as an escape key when in Diagnostics
or Configuration mode. The context-sensitive keys are
used for printer control, configuration and diagnostics.
The keys are used differently, depending on the mode
the printer is in. Refer to the Operator’s Handbook for
more information on the use of these keys.
BACK OUTER CASE
ASSEMBLY 119960S
The Back Outer Case Assembly provides access to the
DB9 serial port through the 119965 door that has
locking slotted screws. It is designed to provide strain
relief to ensure a solid cable connection. Also on this
assembly are two of the four 119970 feet used for shock
resistance and stability.
Page 10
January 2001
Confidential
CHAPTER 3. TROUBLESHOOTING
Troubleshooting the 9460 printer is accomplished through messages displayed by the printer, built-in test
diagnostics, and manual troubleshooting. Certain errors are identified by error codes. Error codes and hardware
failure messages are listed in Appendix A.
Before troubleshooting, always fully charge the battery. Using a discharged battery pack can give false failure
indications.
The information in this chapter assists in identifying and/or confirming the failure of a replaceable module.
Troubleshooting is presented in an “ease of checking”, “most likely to fail--least likely to fail” order. If the
replacement of the indicated modules does not repair the printer, contact Technical Support for additional
assistance.
GENERAL PRINT QUALITY
COMPLAINTS
PRINTS LIGHT IMAGE ON
ONE SIDE OF SUPPLY ONLY
1.
Ensure Front Case Assembly is fully closed and
latched.
1.
Ensure Front Case Assembly is fully closed and
latched.
2.
Ensure supply type and contrast are properly set.
2.
Verify platen bearings are locked into position.
3.
Print a diagnostics test pattern. Adjust the printer
as necessary.
3.
Inspect printhead and platen roller for debris or
damage. Clean as necessary.
4.
Verify platen bearings are locked into position.
4.
Print a diagnostics test pattern. Adjust printhead
as necessary.
5.
Replace Print Module Assembly and retest.
6.
Replace Platen Roller Assembly and retest.
7.
Replace Main PCB Assembly.
PRINTS LIGHT IMAGE
ACROSS ENTIRE SUPPLY
1.
Replace battery pack with a fully charged unit.
2.
Use Setup to verify proper contrast and supply
settings.
3.
Verify platen bearings are locked into position.
4.
Inspect printhead and platen roller for debris or
damage. Clean as necessary
5.
Print a diagnostics test pattern. Adjust printhead
as necessary.
6.
Replace supply and retest printing.
7.
Replace Print Module Assembly and retest.
8.
Check Printhead Flex Assembly. Reseat as
necessary.
9.
PRINTS VOIDS ACROSS
PRINT AREA
1.
Inspect and clean printhead and platen.
2.
Use diagnostics to check for proper contrast and
supply settings.
3.
Verify platen bearings are locked into position.
4.
Use diagnostics to print test pattern. If voids are
visible and platen rollers are serviceable, problem
may be in the supply.
5.
Change supply and retest.
Replace Platen Roller Assembly and retest.
10. Replace Main PCB Assembly.
January 2001
Page 11
9460 Service Manual
Confidential
PRINT IMAGE MISSING
DOTS, CREATING A WHITE
LINE THROUGH IMAGE
AREA
Troubleshooting
NO DISPLAY AT POWER UP
1.
Check battery pack. Charge/replace as necessary.
2.
Replace the following items one at a time and
retest:
• Display/Keyboard PCB Assembly
•
Print Module Assembly
•
Front Case Assembly.
1.
Inspect and clean printhead and platen.
2.
Use diagnostics to check printhead.
3.
3.
Use diagnostics to print test pattern. If white line is
still visible, replace Print Module Assembly.
If there is a partial or light display, check display by
going to Diagnostics, Display then Pixel.
4.
Adjust display contrast as necessary through
Setup, LCD Contrast.
5.
Replace Display/Keyboard PCB Assembly.
4.
Ensure printhead flex is properly seated.
5.
Replace Main PCB Assembly.
1.
Inspect and clean paper path and reload supply.
INCORRECT OR NO
RESPONSE WHEN KEY IS
PRESSED
2.
Verify platen bearings are locked into position.
1.
3.
Replace Print Module Assembly.
Run diagnostics keyboard test. If one key fails,
replace Keyboard Assembly and retest.
4.
Replace the Main PCB Assembly.
2.
If test fails, replace Keyboard/Display Assembly.
3.
If still no response, replace Display Flex Assembly.
4.
Replace Main PCB Assembly.
PRINTS COMPRESSED
IMAGE
PRINTER DOES NOT FEED
1.
Check battery pack. Recharge or replace as
necessary.
2.
Check feed path. Clear/clean as necessary.
3.
Ensure Front Case Assembly is closed and
latched.
NO COMMUNICATIONS
BETWEEN PRINTER AND
HOST
4.
Verify platen bearings are locked into position.
1.
5.
If printer still does not feed, replace Print Module
Assembly.
Run diagnostics serial port test. If printer fails test,
replace Print Module Assembly.
2.
If printer passes loopback test, check/replace data
cable.
3.
If communication is still not possible, the problem
is in the computer/host port or the data.
PRINTER SKIPS LABELS
1.
Check to ensure printer supply type is correct for
format.
2.
Run diagnostics calibration test.
3.
If sensor does not adjust:
a. Check sensor and/or Front Flex Assembly
connections.
b.
Page 12
Note: Jumper JP1 must be set to pins 2 and 3 to
properly communicate with a Symbol terminal.
You must visually check that the jumper is on
the top two pins.
Replace Print Module Assembly or Front
Case Assembly as applicable.
January 2001
Troubleshooting
Confidential
9460 Service Manual
BATTERY CONDITION CHECK PRINTER SHUTS
1. A fully charged battery pack should show as close
COMPLETELY OFF WHILE
to the full designator on the display as possible
PRINTING
upon power up of the printer.
2.
To verify exact voltage reading, go to Diagnostics,
Printer, then Battery. Readings greater than 8.2
indicate a fully charged battery pack. Readings
less than 7.3 will indicate that the printer is close to
indicating a low battery condition.
January 2001
The printer was printing more than the maximum black
allowable on a format.
1.
Reset the printer.
2.
Alter the format so there is less black printing on
the format.
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Confidential
CHAPTER 4. DIAGNOSTICS
OVERVIEW
Battery Check
The 9460 printer has a diagnostics utility in flash
memory when it is shipped from the factory. It tests
the capabilities, features, and functions (hardware and
software) of the printer. Customers can use it before
calling Service to obtain diagnostics data that gives an
indication of the problem. Service personnel can also
use it for other tests.
If the battery voltage is less than 7.3 volts, a low
battery indication will be displayed causing no printer
operation until the battery is recharged.
Use diagnostics to
•
determine printer configuration.
•
perform hardware tests.
USER DIAGNOSTICS
Table 4-1. 9460 Printer Menu Structure.
Main Menu
Sub Menu
Sub Menu
Sub Menu
Diagnostics
Printer
Test Label
Diag Label
Test Pattern
Grey Scale
Exit
Black Mark
Die Cut
On-Demand
Exit
Dot Test
Dot Resist.
Temperature
Exit
• perform service diagnostics.
There is also a Diagnostics Utility (only available to
Service Technicians), which is part of the MPCL
Toolbox.
Sensors
Printhead
POWER-UP DIAGNOSTICS
The M09460 performs a power-on self-test before
entering normal operation. This test includes, but is
not restricted to, a RAM test, printhead test, and
battery check.
Battery
View Totals
RAM Test
The RAM test consists of four loops of writing to
memory. Loop one writes a 0x00 pattern to all of
RAM. Loop two verifies the 0x00 pattern while writing
a 0x55 pattern. Loop three verifies the 0x55 pattern
while writing a 0xAA pattern. Loop four verifies the
0xAA pattern while writing 0xFF to clear RAM for
power-up.
Error 900 occurs if this test fails, and the printer will no
longer respond to communications or keypad entry.
Display
Online Diag
Print Inch
Service Inch
Prt High In.
Ser High In.
Exit
Exit
Backlight
Pixel
Exit
Keyboard
Comm.
RAM
About
Exit
Enable
Disable
Exit
Continued on the next page
Printhead Test
Checks the individual dot element resistance and the
average resistance. If any individual dots test out of
the allowable range, they will be marked as bad. If
more than 10 dots are bad, error 768 occurs. The
user can clear the error, but they cannot print. If 10 or
fewer dots are bad, no error occurs.
If a bar code cannot be positioned correctly for
printing, error 616 occurs.
January 2001
Page 14
Diagnostics
Setup
Confidential
Stock
Energy
Backlight
LCD
Contrast
Printer
Diagnostics
Standard
Special
High
Energy
Exit
Disable
Enable
Exit
Contrast
Supply Pos
Print Pos
Margin Adj
Demand
Sensor
Displays the Main Diagnostics menu.
Printer
Displays the Printer Diagnostics menu.
Test Label
Displays the Test Label menu.
Disable
Enable
Exit
Stock
Sensor
Exit
Serial
Comm.
Power
Mgmt.
Service
Exit
Totals
Sensor Cal
Exit
9460 Service Manual
Baud Rate
Parity
Data Bits
Stop Bits
Flow Ctrl
Exit
Disable
10 seconds
20 seconds
30 seconds
1 minute
2 minutes
5 minutes
10 minutes
30 minutes
1 hour
Exit
View
Modify
Clear
Exit
Die Cut
Black Mark
OnDemand
Exit
Virgin
Reset
Boot
Loader
Exit
Password Entry
To enter the online menu system, you must enter a
password. It is Left A/Left A/Left A/Right A/Left
A. The Main Printer menu appears.
•
Diag Label
Prints a diagnostics label.
•
Test Pattern
Prints a test pattern.
•
Grey Scale
Prints a grey scale.
•
Exit
Returns to the Printer Diagnostics menu
Sensors
Displays the Sensor Diagnostics menu.
•
Black Mark
Displays the Black Mark sensor A/D value.
•
Die Cut
Displays the Die Cut sensor A/D value.
•
On-Demand
Displays the On-Demand sensor A/D value.
•
Exit
Returns to the Printer Diagnostics menu.
Printhead
Displays the Printhead Diagnostics menu.
•
Dot Test
Runs the Printer Dot test and displays the
results.
•
Dot Resist.
Displays the average dot resistance in ohms.
•
Temperature
Displays the printhead temperature.
•
Exit
Returns to the Printer Diagnostics menu.
Battery
Displays the battery voltage in volts.
View Totals
Displays the printer inches, the service inches, the
printer high inches, and the service high inches.
Exit
Returns to the Main Diagnostics menu.
January 2001
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9460 Service Manual
Confidential
Display
Displays the Display Diagnostics menu.
•
•
•
Backlight
Turns the backlight on and off (even if the
backlight is disabled).
Pixel
Turns all display pixels on and off.
Exit
Returns to the Main Diagnostics menu.
Keyboard
Runs the keyboard test.
Setup
Displays the Setup Main menu.
Stock Energy
Sets the type of supply being used.
•
Standard
Standard supplies are being used.
•
High Energy
Synthetic or linerless supplies are being used.
•
Exit
Returns to the Setup Main menu.
Backlight
Comm.
Prompts the user to install the loopback plug and runs
the diagnostics. It tests all supported baud rates, and
checks the parity and control lines.
Before running this test, take the top of the printer off
and remove the +5 volt jumper. The test fails with the
jumper on.
RAM
Enables or disables the backlight.
•
Enable
Turns the backlight on.
•
Disable
Turns the backlight off.
•
Exit
Returns to the Setup Main menu.
LCD Contrast
Runs the RAM diagnostics.
About
Sets the contrast of the display.
Printer
Displays the application and hardware versions.
Exit
Returns to the Main Printer menu.
Online Diagnostics
Sets access to online diagnostics.
Diagnostics
Displays the Printer Setup menu.
•
Contrast
Adjusts the print contrast.
•
Supply Pos
Adjusts the supply position.
•
Print Pos
Adjusts the print position.
•
Enable
Enables access to online diagnostics.
•
Margin Adj
Adjusts the margin position.
•
Disable
Disables access to online diagnostics.
•
Demand Sensor
Enables or disables the on-demand sensor.
•
Exit
Returns to the Main Printer menu.
•
Stock Sensor
Changes the sensor type and automatically
enters into the calibration routine for that
sensor.
•
Exit
Returns to the Setup Main menu.
Page 16
January 2001
Diagnostics
Confidential
Serial Comm.
Displays the Serial Communications Setup menu.
•
Baud Rate
Selects the baud rate.
•
Parity
Selects the parity.
•
Data Bits
Selects the number of data bits.
•
Stop Bits
Selects the number of stop bits.
•
Flow Control
Selects the flow control.
•
Exit
Returns to the Setup Main menu.
Power Mgmt.
9460 Service Manual
Sensor Cal
Allows the service technician to select a sensor to
perform a sensor calibration with installed supplies.
When the sensor type is changed in the Setup Main
menu, the sensor calibration routine is automatically
accessed to ensure accurate supply feeding.
Virgin Reset
Resets the printer to the state in which the customer
received it.
Boot Loader
Places the printer into boot loader mode.
Exit
Returns to the Main Printer menu.
•
Disable
Disables power management.
Exit
•
10 sec. – 1 hour
Selects the timeout by selecting one of the
values ranging from 10 seconds to 1 hour.
Returns to the Ready prompt.
•
Exit
Returns to the Setup Main menu.
Exit
Returns to the Main Printer menu.
Service Diagnostics
Prompts the user for a password and starts the
service diagnostics. The password is Right
A/Center A/Left A/Center A /Right A. The
Service Main menu appears.
Totals
Displays the Totals menu.
•
View
Displays the number of inches moved in the
printer, including forward and backwards
motion. Both print inch (total inches) and
service inch totals can be viewed.
•
Modify
Allows the service technician to modify the
print inch and service inch totals.
•
Clear
Allows the service technician to clear both the
print inch and/or service inch totals.
•
Exit
Returns to the Service Main menu.
January 2001
Page 17
9460 Service Manual
Confidential
MONARCH INITIALIZATION
FILES (.MIF)
.MIF files specify parameters for the printer. They
provide a quick and easy way to alter certain aspects
of the printer’s activity from the system defaults.
To load a .MIF file, use the Monarch Flash Utility, and
then reboot the printer. To change the parameters,
reflash the printer with a new .MIF file. To return the
printer to the system defaults, do a virgin reset.
To create a .MIF file, use any text editor, such as
Microsoft® Windows® Notepad. Following is an
example:
[MONARCH M9460]
LOW_POWER = time
SUPPLY_POS = rows
FLOW = flowvalue
LEFT_OFFSET = rows
REFL_MIN = value
TRANS_MIN = value
REPRINT = setting
ON_DEMAND = setting
COM = baud, parity, databits, stopbits, flowcontrol
END
Parameter
TRANS_MIN
The minimum transmissive
A/D count to determine the
black mark.
REPRINT
Sets the ability for the
printer to be able to reprint
a batch.
ON_DEMAND
Sets the hardware
capability to use on
demand printing.
COM
The communication
parameters to use. Values
in bold are the defaults.
Diagnostics
Possible Values
0 – 255
Disabled
Enabled
Disabled
Enabled
baud
1200, 2400, 4800,
9600, 19200, 38400,
57600, 115200
parity
N (None), E (Even),
O (Odd)
databits
7, 8, or 9
stopbits
1 or 2
flowcontrol
N (None), D
(DTR/DSR), R
(RTS/CTS), X
(XON/XOFF)
Note: The bold lines are required. The parameters
can appear in any order.
Following are the parameters:
Parameter
LOW_POWER
The time before the printer
goes into sleep mode.
SUPPLY_POS
The amount of supply that
feeds out of the printer.
FLOW
Flow control.
LEFT_OFFSET
How far from the left side
of the supply that the
printer can print (RCL
only).
REFL_MIN
The minimum reflectance
A/D count to determine the
black mark.
Page 18
Possible Values
1 - 7200 seconds
-99 - 99 dot rows
None
11
DTR/DSR
12
RTS/CTS
21
XON/XOFF
-99 – 99 dot rows
0 – 255
January 2001
Diagnostics
Confidential
PC DIAGNOSTICS
The Monarch MPCL Toolbox software includes more
service diagnostics. See Chapter 7 for more
information.
IMMEDIATE COMMANDS
There are two 9460 MPCL immediate commands for
service use only, as follows.
Command
^MF
January 2001
Description
Uploads the .MIF file from the
printer to the host.
Command
^MS
9460 Service Manual
Description
Uploads information about the flash
file system contents from the printer
to the host. For each file, it uploads
the type, the file ID, and the file
size. For example:
FONT
:1001 4016
FONT
:1002 5040
FONT
:1003 6720
FONT
:1004 3808
FONT
:1005 5216
FONT
:1006 2880
FONT
:1007 3984
FONT
:1008 4800
FONT
:1009 5840
FONT
:1010 3648
FONT
:1011 4976
FONT
:1013 13440
FORMAT :1018 60
FORMAT :1019 60
FORMAT :1016 60
FORMAT :1015 60
MIF
:-001 40
18 file(s)
68104 bytes
259514 free
Page 19
Confidential
CHAPTER 5. TESTS AND ADJUSTMENTS
Because of the complex test fixtures required to build
the sub-assemblies in the printer, Service will replace
by sub-assembly instead of by component. There are
no mechanical or electrical adjustments that can be
done in the field apart from what is available through the
configuration packets in MPCL. These adjustments are
available through the keyboard (refer to Chapter 4 for
details) and through the MPCL Toolbox.
MAIN PCB ASSEMBLY
There are two potentiometers on the Main PCB and one
jumper.
RV1
This potentiometer sets the +5 VDC A to D reference
voltage and should NOT be adjusted in the field. It can
be verified on pin 8 of D14.
RV2
This potentiometer controls the LCD Contrast. Adjust
the LCD contrast through the Setup menu and NOT
with this adjustment. (This adjustment will be removed
at PCB level AG.)
JP1
This jumper is normally on pins 1 and 2 to allow for DTR
flow control. If a printer will be cable connected to a
Symbol terminal, this jumper must be set to pins 2 and
3. There is no way to sense this connection. Remove
the Back Outer Case to verify the jumper connection.
Note: Pin 1 is the bottom pin, so for Symbol terminal
connectivity, the jumper MUST be on the top
two pins.
To enter into MPCL Toolbox Diagnostics mode, you
must enable online diagnostics on the printer and be at
the Ready prompt.
A fully charged battery should be greater than 8.2 VDC,
a battery requiring a charge should be less than 7.3.
Any battery pack less than 6.8 VDC should be
replaced.
SENSOR CALIBRATION
All three sensors should be calibrated through Service
diagnostics (as described in Chapter 4) or MPCL
Toolbox diagnostics.
To enter into MPCL Toolbox Diagnostics mode, you
must enable online diagnostics on the printer and be at
the Ready prompt.
Sensor
Black Mark
Die Cut
On Demand
High
>3.92 VDC
(on white)
>2.50 VDC
(liner only)
Low
<2.94 VDC
(on black)
<2.40 VDC
(liner and
supply)
Delta
1 VDC
1 VDC
0.196 VDC
PRINTHEAD VERIFICATION
The printhead can be tested by printer diagnostics or
MPCL Toolbox diagnostics.
To enter into MPCL Toolbox Diagnostics mode, enable
online diagnostics on the printer and be at the Ready
prompt.
Standard average resistance of the printhead is 350
ohms with an individual dot range of 245-455.
BATTERY TEST
You can check the battery by the built-in gauge on the
display, through printer diagnostics, or the MPCL
Toolbox.
January 2001
Page 20
Confidential
CHAPTER 6. DISASSEMBLY PROCEDURES
TOOLS REQUIRED
REMOVING THE DB9 DOOR
•
3/32 Allen wrench
1.
Remove the boot.
•
#1 Phillips screwdriver
2.
Remove the back outer case.
•
small straight slot screwdriver
3.
REMOVING THE BOOT,
11997203/06/08
Carefully spread the pins on the DB9 door, and
remove them from the slots in the Back Inner Case
Assembly.
4.
Reassemble in reverse order.
1.
Remove the optional strap assembly, if present.
2.
Remove 2 M4X16mm socket head cap screws
securing the strap buttons, and remove the strap
buttons.
3.
Remove the boot.
4.
Reassemble in reverse order.
REMOVING THE BACK
OUTER CASE, 119960S
REMOVING THE CASE TOP
1.
Remove the boot.
2.
Remove the back outer case.
3.
Remove the DB9 door.
4.
Remove 2 #4X3/8" plastite screws securing the
case top to the back inner case (on either side of
the DB9 connector).
5.
Unsnap the case top from the back inner case
assembly. (4 places).
6.
Reassemble in reverse order.
1.
Remove the boot.
2.
Remove the battery and supplies.
3.
Unscrew the 2 captive M4X16mm slotted screws on
the DB9 door.
4.
Open the front case, and remove 2 #4X3/8" plastite
screws (one on each side of the battery).
5.
Slide a small, straight-slot screwdriver along the
sides between the inner and outer casework and
gently push inner case out to disengage tabs.
1.
Remove the boot.
2.
Remove the back outer case.
3.
Remove the DB9 door.
Pull the back outer case down from the top cover,
and away to the rear.
4.
Remove the case top.
5.
Lift the Keyboard/Display Assembly from the 4
bosses, and unfold it upward to gain access to the
Display Flex ZIF connector CN8. Disconnect the
flex from the Keyboard/Display Assembly.
6.
Reassemble in reverse order.
6.
REMOVING THE
KEYBOARD/DISPLAY
ASSEMBLY
Assembly Note
Slide the back outer case under the DB9 door,
119965 and case top, 119962 until the ribs on each
side snap into the slots on the back inner case,
119960. Be careful not to pinch the Front Flex
Assembly between the back inner and outer cases.
7.
Reassemble in reverse order.
January 2001
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9460 Service Manual
Confidential
Disassembly Procedures
REMOVING THE CPU BOARD REMOVING THE FRONT
ASSEMBLY
CASE ASSEMBLY
1.
Remove the boot.
1.
Remove the boot.
2.
Remove the back outer case.
2.
Remove the back outer case.
3.
Remove the DB9 door.
3.
4.
Remove the case top.
5.
Remove the Keypad/Display Assembly.
Disconnect the RF link/black bark sensor flex from
ZIF connector CN9, and remove the tape holding
the flex to the back inner case.
6.
Carefully slide the DB9 connector from the back
inner case.
4.
Remove the hinge pin, and unlatch the Front Case
Assembly.
7.
Disconnect the DB9/OD/die cut sensor split flex
from the ZIF connector CN3, the stepper motor
harness from CN2, and the RF link/black mark
sensor flex from ZIF connector CN9.
8.
Carefully pry the three contacts from the back inner
case using a small flat blade screwdriver.
9.
Lift the bottom of the CPU board with corner
mounts off of the posts, and rotate it up while
pulling the board free from the top corner mounts.
10. Disconnect the printhead flex from ZIF connector
CN7.
11. Reassemble in reverse order.
REMOVING THE PRINT
MODULE
Assembly Note
While holding the flex up against the bottom of the
back inner case, align the holes of the Front Case
Assembly and back inner case, and carefully install
the hinge pin. When properly assembled, the flex
will be between the hinge pin and the bottom of the
back inner case.
5.
Reassemble in reverse order.
RETROFITTING TO IrDA
1.
Remove outer case.
2.
Remove front case assembly
3.
Remove PCB.
4.
Remove top case assembly.
1.
Remove the boot.
5.
Remove print module.
2.
Remove the back outer case.
6.
3.
Remove the DB9 door.
Unsnap the two halves of the print module
assembly and separate them, watching for the
spring.
4.
Remove the case top.
7.
5.
Remove the Keypad/Display Assembly.
Gently snap the IRDA PCB assembly in half to
separate the LED and processor assemblies.
6.
Remove the CPU Board Assembly.
8.
7.
Remove the compression spring from the boss on
the back inner case. Using a small screwdriver or
spring hook, compress the spring from the top, and
disengage it from the tabs on the back of the Print
Module Assembly. Then, rotate it out. Be careful
not to lose it.
Slide the LED connector leg of the flex through the
right side slot of the casework.
9.
Connect the processor leg of the flex to the PCB
and curl up to slide into the casework.
8.
9.
Remove the hinge pin securing the Print Module
Assembly to the back inner case.
Slide the Print Module Assembly out the front of
the back inner case while carefully guiding the 2
flexes and the stepper motor harness through their
respective slots in the back inner case.
10. Slide the printhead and tear bar in.
11. Carefully reposition all harnesses and the spring,
and then slide the casework back together.
12. Attach the LED connector leg of the flex to the
PCB and roll the LED PCB to fit into the slot on the
top of the casework.
13. Re-assemble in reverse order.
10. Reassemble in reverse order. Be careful when
threading the flexes and harness through the back
inner case.
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Confidential
CHAPTER 7. PC DIAGNOSTICS
The Printer Diagnostics utility is one of the
components of the MONARCH MPCL Toolbox
software. The Printer Diagnostics utility mimics the
functionality available in the Manufacturing Sendfile
program.
2.
Press the A button under the p icon. You will
Using the Printer Diagnostics utility you can:
•
download files to the printer.
•
display MUX values.
•
test the printhead.
•
display service totals.
•
display stock history.
• upload images.
The Printer Diagnostics utility uses the
communication port settings last used by one of the
other Toolbox utilities. If you need to change the
Comm port, select the Comm port (COM1-COM4)
from the drop-down list box. To start using the
Printer Diagnostics utility, you must first detect the
printer. See "Detecting the Printer."
see the battery indicator E (empty) and F (full).
3.
Press the A button under the toolbox icon to
enter diagnostics. You will see:
Diagnostics
Online Diag.
4.
Scroll until Online Diag. is highlighted. Select
Online Diag. You will see:
Enable
Disable
5.
Select Enable. You will see:
Online Diag
Enabled
The online diagnostics are turned on.
Press the A button under the x icon or press
the F button to exit.
To disable online diagnostics:
6.
ENABLING ONLINE
DIAGNOSTICS
1.
Online Diag
Disabled
To use the Printer Diagnostics utility, enable online
diagnostics on the printer.
The default setting for online diagnostics is disable.
To use these diagnostics, you must reset it to
enable every time you turn on the printer. Follow
these steps to enable online diagnostics.
1.
From the Online Diagnostics menu, select
Disable. You will see:
The online diagnostics is turned off.
2.
Press the A button under the x icon or press
the F button to exit.
Turn the printer on by pressing and holding
down the power button until the display turns on.
The display flashes printer version information
and then you will see:
Ready
January 2001
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9460 Service Manual
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PC Diagnostics
DETECTING THE PRINTER
Click Detect Printer to sense which printer is
connected and start using the utility. The model
DOWNLOADING FILES TO
THE PRINTER
You can download format and batch (*.FAB) files
and others to the connected printer.
1.
From the File menu, select Download... You will
see
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being tested and the software version number
displays.
2.
Highlight the file to download and click Open.
You see the message "Downloading..." while the
file is sent. Four sample format and batch files
are provided with this utility and saved in the
C:\Program Files\Monarch Marking\MPCL Files
directory. Change directories to send additional
formats you have created.
January 2001
PC Diagnostics
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9460 Service Manual
DISPLAYING MUX VALUES
1.
Click Display MUX Values to show the current values for each sensor, contrast setting, printhead
temperature, battery voltage, and more.
The current voltages for the sensors are constantly monitored and updated. The displays correspond to
the channels of the A/D converter on the CPU board. The high, low, and Delta readings are also
displayed.
2.
Click f when you finished looking at the MUX values. You return to the main screen.
TESTING THE PRINTHEAD
1.
2.
Click Test Print Head to perform a printhead
test. The test checks for bad dots on the
printhead. Depending on your printer, you may
be able to print with up to four bad dots on the
printhead.
DISPLAYING SERVICE
TOTALS
1.
Click Display Totals to display and modify the
Service and Machine totals.
Click f when you are finished performing
the printhead test. You return to the main
screen.
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9460 Service Manual
2.
Confidential
Click Edit Totals to modify the totals. You will be
prompted to enter a password. After entering
the password, click f. (The password for
modifying the service/machine totals is the
common password [jmartin] for Monarch
Marking service personnel.) If you enter the
wrong password, you can still view the Service
and Machine totals, but you cannot change
them. If you entered the correct password, you
will see
3.
Click Clear to clear the total inches for Service
or the machine. You can also adjust the high
energy inches, labels, cut jams, cuts, and/or
printed inches.
4.
Click Apply to save the new settings.
5.
Click f when finished changing the totals. If
you click f before clicking Apply, the
message, "Values have been modified, update
printer? Yes or No." appears. Click Yes or No
to continue. If you click Yes, the message, "This
will change the internal values on the printer,
continue? Yes or No." appears. Click Yes or No
to continue. If you click Yes, the values are
modified.
PC Diagnostics
DISPLAYING STOCK
HISTORY
1.
Click Display Stock History to display the stock
quality of the most recently printed labels/tags.
You will see
2.
Label 1 represents the most recently printed
label or tag. If only one label has been
fed/printed, there will be information only for
label 1.
The length is displayed in inches. The Min
and Max are A/D readings used to
determine feature location. The status
indicates whether the printer viewed this
label a good or bad label length.
3.
Click f when you are finished viewing the
stock history.
UPLOADING IMAGES
This feature allows you to upload an image from the
printer's image buffer to a .BMP file. If you need to
show a sample label in a .DOC or .XLS file, you can
import the .BMP into your file. This eliminates the
need to scan label samples.
To upload an image:
1.
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Download a file to the printer. You need an
image in the printer's image buffer.
January 2001
PC Diagnostics
2.
Confidential
Information about the image is displayed,
such as the length and width of the image
in dots (scan lines and scan columns), if
batch separators are enabled, and the
margin/print adjustments.
Click Upload Image. You will see
January 2001
9460 Service Manual
3.
Click Upload. The message "Receiving data"
appears while the image is sent from the
printer's image buffer to the PC and converted
to a .BMP file. The .BMP file is a true black and
white Windows DIB BitMap file. Any program
that can display BMP files can view this.
4.
If installed, Microsoft Windows launches the
Paint program and displays the file/format in
your printer's image buffer. Use the Paint
program to make any changes to the .BMP file
and save it.
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Confidential
APPENDIX A. ERROR CODES
This appendix provides a listing of error codes that may be generated by the 9460 printer.
001
002
003
004
005
006
007
010
011
012
013
014
015
016
017
018
020
021
022
023
024
025
030
031
033
040
041
042
Format ID number must be 1 to 99.
Name must be a printer-assigned name or be 1 to 8 characters inside quotes.
Action must be A (add) or C (clear).
Supply length is invalid (maximum is 4").
Supply width is invalid (maximum is 2").
Storage device must be R (volatile RAM).
Unit of measure must be E (English), M (Metric), or G (Dots).
Field ID number is outside the range 0 to 999.
Field length exceeds 2710.
Row field position is greater than the maximum stock dimension.
Column field position is greater than the maximum stock dimension.
Font style is invalid.
Character rotation must be 0 (0 degrees), 1 (90 degrees), 2 (180 degrees), or 3 (270 degrees).
Field rotation must be 0 (0 degrees), 1 (90 degrees), 2 (180 degrees), or 3 (270 degrees).
Field restriction must be V (variable) or F (fixed).
Code page selection defined in the field must be 1 (ASCII).
Vertical magnification must be 1 to 7.
Horizontal magnification must be 1 to 7.
Color must be B, D, O, R, or W.
Inter-character gap must be 0 to 99 dots.
Field justification must be B (balanced), C (centered), E (end), L (left), or R (right).
Data length is too long.
The bar code height is invalid (minimums are 1 (English), 2 (Metric), 1 (Dots)) or is not within the supply
dimensions.
Human readable option must be 1 (no CD or NS), 5 (NS at bottom, no CD), 6 (CD at bottom, no NS), 7
(CD and NS at bottom) or 8 (no text).
Bar code density is invalid.
Line thickness must be 0 to 99 dots.
Line direction must be 0, 90, 180, or 270.
End row is invalid. Line segment or box end row is defined outside of printable area.
January 2001
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Error Codes
043
044
045
046
051
101
102
104
105
106
107
108
109
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
251
252
253
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End column is invalid. Line segment or box end column is defined outside of printable area.
Dot pattern for line or box must be "" (literally just two double quotes).
Line length is defined beyond the maximum length of 3.72".
Line type must be S (segment) or V (vector).
Imaging value is defined as something other than 0.
The format referenced by the batch is not in memory.
Print quantity is outside the range 0 to 25.
Batch mode must be N (new) or U (update).
Batch separator in a batch control field must be 0 (Off).
Print multiple is outside the range 1 to 999.
Cut multiple is out of range.
Multiple part supply is outside the range 1 to 5.
Cut type specified is invalid.
Option number must be 1, 31, 50, 51, or 52.
Copy length is outside the range 0 to 255.
Copy start position must be 1 to 255.
Destination start position must be 1 to 255.
Source field must be 0 to 999.
Copy type must be 1 (copy after rules) or 2 (copy before rules).
Increment/Decrement selection must be I (increment) or D (decrement).
Incrementing start position must be 0 to 255.
Incrementing end position must be 0 to 255.
The incrementing amount must be 0 to 999.
Security value for a PDF417 bar code must be 0 to 8. Correct the value and resend the format to the
printer.
Narrow element value is less than 1 or greater than 99. Correct the value and resend the format to the
printer.
Wide element value is less than 1 or greater than 99. Correct the value and resend the format to the
printer.
Dimension must be 1 to 30 for a column or 3 to 90 for a row on a PDF417 bar code.
Truncation code must be S (standard) or T (truncated bar code).
Aspect code must be C (columns) or R (rows).
Option definition must be S (set) or T (template).
Input device must be D (Default), H (Host), K (Keyboard), N (None), or S (Scanner).
Pad direction must be L (from left) or R (from right).
Pad character is outside the range 0 to 255.
Check digit selection must be G to generate the check digit.
Primary or secondary price format is outside the range 1 to 15.
Data type restriction is outside the range of 1 to 6.
Option is not valid for the field.
Bar code inter-character gap must be 0 to 99 dots. (This value is also known as the additional
character gap when using Option 50, Defining Bar Code Densities.)
Power up mode must be 0 (online).
Language selection must be 0 (English) or 4 (other).
Batch separator code in a supply setup packet must be 0 (off).
January 2001
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9460 Service Manual
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
282
283
284
285
286
287
288
289
290
291
292
310
311
314
325
327
328
340
350
351
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Confidential
Error Codes
Slash zero selection must be 0 (standard zero).
Supply type must be 0 (black mark) or 1 (die cut).
Ribbon selection must be 0 (direct) or 1 (transfer).
Feed mode must be 0 (continuous) or 1 (on-demand).
Supply position is outside the range.
Contrast adjustment must be -390 to 156 dots.
Print adjustment must be -99 to 99 dots.
Margin adjustment must be -99 to 99 dots.
Speed adjustment must be 0 (1.0 IPS).
Primary monetary symbol is invalid.
Secondary symbol selection must be 0 (none) or 1 (print secondary sign).
Monetary decimal places must be 0 to 3.
Character string length in the control characters packet must be 5 (MPCL control characters) or 7
(ENQ/IMD command characters)
Baud rate selection must be 0 (1200), 1 (2400), 2 (4800), 3 (9600), 4 (19200), or 5 (38400). Resend the
communication settings packet.
Word length selection must be 0 (7 bits) or 1 (8 bits). Resend the communication settings packet.
Stop bits selection must be 0 (1 bits), or 1 (2 bits). Resend the communication settings packet.
Parity selection must be 0 (none), 1 (odd), or 2 (even). Resend the communication settings packet.
Flow control selection must be 0 (none), 1 (DTR), 2 (CTS/RTS), or 3 (XON/XOFF). Resend the
communication settings packet.
Internal code page selection must be 1 (ASCII).
Cut adjustment must be -99 to 99 dots.
RS232 Trailer string is too long. Use a maximum of 3 characters.
ENQ Trailer string is too long. Use a maximum of 3 characters.
The buffer type must be T (Transmit), R (Receive), I (Image), F (Format), or D (Downloadable Fonts).
The storage device type in the memory configuration packet must be R (volatile RAM).
The buffer size is invalid.
The printhead width must be 244 to 812 dots.
The battery voltage must be 0 (15-volt battery) or 1 (12-volt battery).
The printer address specified in the communication settings packet must use exactly six characters.
Action must be 0 (disable), or 1 (enable) for the backfeed control packet or the printer is active.
Dispense position must be 50 to 200 dots and the backfeed distance is greater than the dispense
position or the printer is active.
Backfeed distance must be 10 to 200 dots or the printer is active.
Check digit scheme number must be 1 to 10.
Modulus must be 2 to 11.
Check digit algorithm must be D (sum of digits) or P (sum of products).
Duplicating direction must be 0 (insert after) or 1 (insert before) in duplicate fields for graphics.
Amount of row adjustment must be 0 to 999 dots in duplicate fields for graphics.
Duplicate count must be 0 to 999.
Bitmap line encoding must be H (hex) or R (run length).
Font selector must be 1 to 9999.
Font data length must be 68 to 16384.
January 2001
Error Codes
352
380
400
401
402
403
404
405
409
410
411
412
413
414
415
420
421
422
424
425
426
427
428
429
430
433
497
499
571
572
573
574
575
601
603
611
612
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9460 Service Manual
Insufficient memory is available for the downloaded font.
Job request is invalid. Must be 0 to 4.
The character immediately following { is invalid.
Internal software failure.
Field separator is not in the expected location.
Record separator was not found.
Bad token, number, or string is too long.
Too many fields exist in the format. You cannot have more than 1000 fields in the format.
The printer memory is full. Delete unnecessary formats or graphics from memory. If you are using a
graphic file that is very large, consider using another mapping method (such as run length encoding) to
reduce the required memory.
Parity on the printer does not match the parity on the host. Check the parity setting under SETUP
options.
Framing error. The printer cannot communicate with the host. Make sure the host is turned on,
communication cables are connected correctly, port settings are correct, and communications are
active. Check the baud rate, word length, and stop bits to make sure they match those at the host. Do
not toggle between Microsoft Windows and MS-DOS while using the COPY command, or you will
receive a framing error. Exit Windows before using the COPY command. Re-transmit the data.
There is a problem with flow control between the printer and the host. Make sure the printer and the
host flow control settings match (both are DTR or both are XON/XOFF).
Online receive queue is full. Check your printer's XON/XOFF or DTR SETUP values to be sure there is
not a flow control problem.
The internal keyboard buffer is full or you need a new keyboard.
The buffer size you defined exceeds the total available in your machine.
Internal software list error.
Internal software list error.
Duplicate internal name.
Internal software list error.
Internal software list error.
Internal software list error.
Internal software list error.
Internal software list error.
A field number appears more than once in a format.
The format uses a graphic file that cannot be found.
No format field for batch data record.
Parallel loopback test failed.
Serial loopback test failed.
Bar code length error.
Copy length error.
Price length error
No CD scheme or room for CD. The CD scheme in the batch does not fit the format or the field
contains blanks.
The graphic included in your format could not be found.
Error occurred while imaging.
Batch not found for imaging.
Font, bar code or density is invalid. The font, bar code or density in the batch does not fit the format.
The data in this line of the batch is either missing or does not match the format.
January 2001
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9460 Service Manual
613
614
615
616
618
619
703
704
750
751
752
753
754
755
756
757
758
759
760
761
763
764
765
766
768
790
800
801
802
803
810
811
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Confidential
Error Codes
Reference point off tag.
Portion of field off tag. There may be an invalid character in the packet. Make sure you did not enter
the letter O for the number 0.
Internal overfull error.
Dot shifting failed. A bad dot falls on a bar code that cannot be shifted.
Magnification must be 1 to 7.
Bad JIS code for Kanji.
Calibration of different sized black marks.
Printer is out of supplies or has not sensed a supply mark within the specified number of inches.
Check the supply tracking, supply marks, black mark sensor position, and supply roll for binding.
Press the A button under the x icon to clear the error. Change the supply.
Printhead is overheated. Turn off the printer to let the printhead cool.
Printer did not sense a black mark when expected. The supply may be jammed. For errors 751-753,
Check the supply tracking, supply marks, black mark sensor position, and supply roll for binding.
If the error continues to appear, change the supply.
The printer sensed a mark in the wrong place.
The printer sensed a mark that is too long.
Ribbon fault.
Printhead is open.
The printer is out of supplies. Load supplies.
Load supplies. The calibrated supply length differs by plus or minus .25 inches from the format.
Check supply. Either the on-demand sensor is broken, or the supply is not seen. Adjust the ondemand sensor so it is over a white area on the supply, or set the unit to continuous mode.
Knife not moving.
Knife jammed.
Stacker is full.
Waiting to dispense label. Press the feed button.
Verifier failure.
Printhead failure. You need a new printhead.
Overfeed/Backfeed failure.
The printhead has more than 10 bad dots or is not connected. Make sure the printhead is connected
and if necessary, call Customer Service to order a new printhead or printhead kit.
The printer is busy. Turn off the printer. Wait two seconds and turn it back on. Resend the packets.
A directory in flash memory is full.
Flash memory is full.
A directory in flash memory cannot be found.
There is no directory in flash memory.
A file in flash memory is not open.
A file in flash memory is already open.
January 2001
Error Codes
812
813
820
821
822
900
904
906
907
909
910
911
930
931
932
933
934
935
936
937
938
939
940
950-999
Confidential
9460 Service Manual
The file in flash memory is full.
You cannot access flash memory.
An error occurred in the flash program.
An error occurred while erasing flash memory.
There is a flash ID error.
RAM test failure.
No configuration memory for native layer.
Power failure.
No configuration memory for application layer.
RAM is corrupted.
Warm start.
Virgin restart.
Error occurred while erasing flash memory.
Error occurred while writing to flash memory.
Error occurred while writing to RAM.
Communication parity error.
Communication framing error.
Communication buffer overrun.
Invalid record type.
Invalid hex data.
Invalid checksum.
Invalid record count.
Flash address is illegal.
AMD 29K illegal interrupt codes.
SYSTEM ERROR
VECTOR ##
## can be:
10
24
48
Bus Error
Address Error
Illegal Instruction
Zero Division
CHK, CHK2 Instructions
TRAP Instructions
Privilege Violation
Trace
Line 1010 Emulator
Spurious Interrupt
User-defined vectors (48-255)
This error is fatal. If you receive it, reset and/or reflash the printer.
January 2001
Page 33
Confidential
APPENDIX B. CARE & MAINTAINENCE
This chapter explains how to
3.
Lay the printer on its back.
•
clean the printhead, platen roller, and the
supply sensors.
4.
Caution: Ground yourself by using your field
service static kit.
•
clear label jams.
5.
Clean the printhead with a clean soft cloth
moistened with isopropyl alcohol, a cleaning pen,
or a small brush.
Caution: Do not use sharp objects to clean the
printhead. This may damage the printer
and require a service charge.
Note:
CLEANING
Do not use sharp objects to remove
adhesive or label particles from the
printhead area.
Printhead
The rate and frequency at which you print determines
how often you must clean the printer.
You may need to clean the printhead and platen roller
•
after using seven to ten (7-10) rolls of
supplies.
•
in extreme temperatures, humid conditions or
a dirty environment.
•
when you see voids in the print.
• after a label jam.
You may have to clean the supply sensors more often
if you frequently receive supply error messages.
6.
Clean the platen roller with a cleaning pen or a
clean soft cloth moistened with isopropyl alcohol.
7.
Turn the platen roller with your finger to clean the
entire surface.
Use any of the following items to clean the printhead:
•
a soft cloth moistened with isopropyl alcohol
Caution:
Use isopropyl alcohol on the
interior areas only; never use it on
the exterior.
Platen Roller
•
a Monarch cleaning pen (part number
114226)
To clean the printhead, platen roller, and supply
sensors:
1.
Turn off the printer by pressing and holding the P
button until the display is blank.
2.
Open the supply door by pushing down on the
release buttons on both sides of the printer. The
supply door should swing open.
Release
Button
January 2001
Page 34
Care & Maintenance
8.
Confidential
Clean the on-demand and black mark sensors
with a cleaning pen or a clean soft cloth
moistened with isopropyl alcohol.
On-Demand
Sensor
Black
Mark
Sensor
9.
9460 Service Manual
Reload the supply.
10. Close the supply door until the release buttons
click into place.
11. Turn on the printer by pressing and holding the P
button until the display turns on.
CLEARING LABEL JAMS
When you are printing and jam occurs, you see a
supply error message. To clear the jam:
January 2001
1.
Turn off the printer by pressing and holding the P
button until the display is blank.
2.
Open the supply door by pushing down on the
release buttons on both sides of the printer. The
supply door should swing open.
3.
If necessary, remove the roll of supplies.
4.
Remove the jammed supplies and reload the
supply.
5.
Close the supply door.
6.
Turn on the printer by pressing and holding the P
button until the display turns on.
Page 35
Confidential
APPENDIX C. CIRCUIT CARD ASSEMBLY LAYOUTS
Figure C-1. Main PCB (Primary Side).
January 2001
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Circuit Card Assembly Layouts
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9460 Service Manual
Figure C-2. Main PCB (Secondary Side).
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9460 Service Manual
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Circuit Card Assembly Layouts
Figure C-3. RF PCB.
Figure C-4. IrDA Processor Board.
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Circuit Card Assembly Layouts
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9460 Service Manual
Figure C-5. IrDA Transceiver.
January 2001
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