Beam Communications INM400PHONE Inmarsat satellite system User Manual

Beam Communications Pty Ltd Inmarsat satellite system

user manual

Terra 400 / Oceana 400User Manual (DRAFT)Terra 400
Terra400 & Oceana400 - Installation & User Manual 3Terra 400 & Oceana 400Installation and User ManualProduct name: Terra 400 & Oceana 400Manual revision: 01 Part Number: USRMAN006801Release date: March 2011BEAM Communications Pty Ltd8 Anzed Court, Mulgrave,Victoria, 3170, AUSTRALIAInformation furnished by BEAM Communications Pty Ltd (BEAM) is believed to be accurate and reliable. However, no responsibility is assumed by BEAM for its use, or for any infringement of patents or other rights of third parties, which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of BEAM. BEAM reserves the right to change specications at any time without notice.Copyright © 2011 BEAM Communications Pty Ltd. All rights reserved
4 CONTENTS Terra/Oceana 400 Part Number 3Contents 4About BEAM Communications 5Conventions in this Manual 6Package Contents 7Optional AccessoriesAdditional InformationOther Resources Available OnlineSafety Information 8Safety Inmarsat TransceiverTerra 400 and Oceana 400Terra 400 and Oceana 400 FCC InformationElectronic DevicesPacemakersOther Medical DevicesVesselsPosted FacilitiesKey Features Terra 400 & Oceana 400 12Equipment Overview 13Installation Guidelines 14Routing CablesGuidelines for Electrical ConnectionsInstallation Procedure 15Installing the TR400/OC400 Terminal1) Inmarsat Antenna Connection2) SIM Installation3) Wall Mounting Orientation4) Rear Connector Bay5) Connect RJ11/POTS Interface6) USB Port Connection7) Connecting Power to the Terminal8) Conguration SettingsOperation 23RegistrationRJ11/POTS Phone UseTerra 400 & Oceana 400 LED statusTerra 400 & Oceana 400 LED status tableError CodesType of tones on RJ11/POTSAssuring Quality of Inmarsat ServiceSpecification Summary 27Electrical & EnvironmentalSpecications - TR400/OC400(1) Physical Dimensions - TR400/OC400Trouble Shooting 30Beam Warranty Conditions 31
Terra400 & Oceana400 - Installation & User Manual 55About BEAM CommunicationsBEAM Communications, a wholly owned subsidiary of World Reach Limited (WRR), listed on the Australian Stock Exchange, is a world leader in design, manufacture and distribution of specialised communications equipment for the Inmarsat Satellite Network.BEAM’s commitment to be at the forefront has continued to increase its share of the global satellite communications market. Its premium distribution network spans the world. Recognized as a leading provider of satellite communication solutions, BEAM specializes in Voice, Data, Tracking and customized solutions. BEAM develops innovative products and services to meet market demands and niche applications. BEAM’s leading edge products are deployed in a wide range of vertical markets including Maritime, Transport, Government, Defence, Mining, Construction, Forestry, Emergency Services, Relief Aid, Telemetry and Rural Telephony. Supported by a dedicated team of professionals, BEAM has developed solid relationships with its peers and network of distributors worldwide. BEAM Communications Pty Ltd8 Anzed Court, Mulgrave,Victoria, 3170, AUSTRALIAWeb: www.beamcommunications.comInformation: info@beamcommunications.comSupport: support@beamcommunications.comTel: +61 3 8588 4500Fax: +61 3 9560 9055
6These notes will appear throughout this manual and should be taken into consideration.Warning or Caution This symbol and associated text indicate a warning note providing information to prevent damage to equipment or personal injury.Note/Important/Tip HeaderThis symbol and associated text indicate a note providing general operating information.Interference HeaderAll wireless phones may get interference, which could aect performance.Record HeaderWrite details of your unit for easy reference when required. Ideal when troubleshooting.TerminologyTERM DESCRIPTIONTR400/OC400 Terra 400 Terminal or Oceana 400 TerminalFalcon Falcon application - MS Windows InstallSMS Short Message ServiceMobile Originating Describes a call initiated by the TR400/OC400Mobile Terminating Describes an incoming call being answered by the TR400/OC400®The ® symbol, mark and logos are owned by the respective companies of which the symbol follows. Any use of such marks by Beam Communications is under license. Other trademarks and trade names are those of their respective owners.RF Radio FrequenciesSMA Sub Miniature version A co-axial RF connectionRJ11 Connector type and reference for the POTS telephone portPOTS Plain Old Telephone ServiceGPS Global Positioning SystemGSPS Inmarsat’s Global Satellite Phone ServicePABX Private Analogue Branch ExchangeIP53 Ingress rating specifying the environmental protection. Conventions in this Manual
Terra400 & Oceana400 - Installation & User Manual 7Package ContentsCheck that your TR400 or OC400 package contains all of the following items: F 1 x Terra 400 TerminalOR F 1 X Oceana 400 TerminalAND F 1 x 110-240V AC Plug Pack F 1 x 10-32V DC Power Cable F 1 x USB Cable F User Manual & Quick Start GuideFalcon application is available for download from: http://www.beamcommunications.com/supportOptional AccessoriesThe following optional accessories are available for your TR400 or OC400 terminalActive Antennas• ISD710 Maritime Antenna (Active) • ISD715 Transport Magnetic Antenna (Active) • ISD720 Transport Bolt Antenna (Active) Antenna Cable Kits for Active Antennas• ISD932 6m cable kit (Active)• ISD933 13m cable kit (Active)• ISD934 18m cable kit (Active)• ISD935 31m cable kit (Active)• ISD938 40m cable kit (Active)Passive Antennas• ISD700 Directional/Fixed Antenna (Passive)Antenna Cable Kits for Passive Antennas• ISD936 10m cable kit (Passive)• ISD937 20m cable kit (Passive)• ISD939 30m cable kit (Passive)• ISD940 40m cable kit (Passive)• ISD941 50m cable kit (Passive)See your service provider for pricing and availability of these quality BEAM accessories.Additional InformationFor the latest in supporting software and documentation for FleetPhone please contactwww.beamcommunications.com/supportOther Resources Available Online- Advanced Conguration – inbuilt to Falcon application- Quick Start Guide & Manual- Antenna Installation Guide- FleetPhone rmware upgrade if required7
8Safety InformationIMPORTANT! Please read the following information carefully before installing and using the TR400/OC400. Failing to follow instructions may compromise the safety of the product and may result in personal injury and/or equipment damage. Please consult your supplier if you have any further questions.Refer to the appropriate section of this TR400/OC400 Installation & User Manual for additional safety information.• Store the system in a cool and dry area.• Do not submerge the system in water.• Do not place foreign metal objects or debris in the system. If debris enters into the system, please return to factory for service.WARNINGDO NOT open equipment. There are no user-serviceable parts inside.If a DC power supply is to be used, its output must comply with the Safety Extra Low Voltage (SELV) requirements of IEC60950.All connectors must only be connected to equipment ports which comply with the Safety Extra Low Voltage (SELV) requirements of IEC60950.POTENTIALLY EXPLOSIVE ATMOSPHERES• Obey all signs and instructions.• Sparks may occur during cable installation and could cause an explosion or re resulting in bodily injury or even death.• Areas with a potentially explosive atmosphere are often but not always clearly marked. They include, but are not limited to: »fuelling areas such as gasoline stations »below deck on boats; »fuel or chemical transfer or storage facilities; »areas where fuel odors are present (for example, if a gas/propane leak occurs in a car or home); »areas where the air contains chemicals or particles, such as grain, dust, or metal powders; »any other area where you normally would be advised to turn o your vessel engine.
Terra400 & Oceana400 - Installation & User Manual 9IMPORTANTCellular & Satellite terminals or mobiles operate using radio signals and communication networks. Because of this, the connection cannot be guaranteed at all times or under all conditions. Therefore, you should never rely solely upon any wireless device for essential communications, for example emergency calls. » International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1996 » Verband Deutscher Elektrotechniker (VDE) DIN-0848 » United States Federal Commission, Radio Frequency Exposure Guidelines (1996) » National Radiological Protection Board of the United Kingdom, GS 11, 1988 » American National Standards Institute (ANSI) IEEE. C95. 1-1992• Do not operate your satellite telephone when a person is within 55cm of the antenna. A person or object within 55cm of the antenna could impair call quality and may cause the phone to operate at a higher power level than necessary and expose that person to RF energy in excess of that established by the FCC RF Exposure Guidelines.• As a precaution, please maintain the maximum body distance possible from the antenna during call transmission.Safety - Inmarsat Transceiver Terra 400 and Oceana 400The TR400/OC400 is a low power radio transmit-ter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. • The TR400/OC400 has an in-built transceiver which is designed to be used with an external antenna. The antenna transmits RF energy. The antenna (tted via an extension coaxial cable to the terminal) must be located more than > 55cm from the human body (person) when in operation.• International agencies have set standards and recommendations for the protection of public exposure to RF electromagnetic energy. These standards are based on extensive scientic review by scientists, engineers, and physicians from universities, government health agencies, and industry groups. They review the available body of research to develop ANSI standard. These ANSI standards are reviewed regularly for research development:
10 This device has been designed to operate with antennas ISD710 AT1595-82, ISD715/ISD720 AT1595-83/ISD700 and having a maximum gain of 6dBi dB. Antennas having a gain grater than 6dBi dB are strictly prohibited for use with this device.To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that required for successful communicationWARNING Changes or modications not expressly approved by Beam Communications could void the user’s authority to operate the equipment.Terra 400 and Oceana 400 FCC InformationThis equipment has been tested and found to comply with the limits for a Class B digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.
Terra400 & Oceana400 - Installation & User Manual 11Other Medical DevicesIf you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.VesselsRF signals may aect improperly installed or inadequately shielded electronic systems in vessels. Check with the manufacturer or its representative regarding your vessel. You should also consult the manufacturer of any equipment that has been added to your vessel. Performance of electronically controlled brake and/or guidance systems can, under certain unique conditions, be subject to interference by mobile radio operation. Although the transceiver meets all requirements regarding RF emissions, you should mount the transceiver as far as possible from the guidance system to minimize any interference. Electronic DevicesMost modern electronic equipment is shielded from RF signals. However, certain equipment may not be shielded against the RF signals from your wireless phone.PacemakersThe Health Industry Manufacturers Association recommends that a minimum separation of six inches (6”) be maintained between a wireless phone’s antenna and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research.Persons with pacemakers:• Should ALWAYS keep the phone more than six inches from their pacemaker when phone is turned ON.• Should turn the phone OFF immediately if you have any reason to suspect interference is taking place.Posted FacilitiesTurn your phone OFF in any facility where posted notices require such as hospitals and on-board aircraft.
12Key FeaturesTerra 400 & Oceana 400TR400/OC400 is an intelligent basic terminal specically designed for the Inmarsat network.TR400/OC400 enables you to use an RJ11/POTS connection with a standard corded, cordless or DECT handset. Alternatively, it can also be interfaced with a PABX system. TR400/OC400 Design• High quality ABS Plastic• Wall mounting• Integrated antenna connections• IP53 Rated (Rain proof enclosure) when mounted vertically.Power• Supports10-32V DC power imput• 110-240V AC plug pack, includedOther Key Features• USB data port• STATUS LED indicators• Primary “default” rear access SIM port• Supports Beam Active & Passive Antenna Terra 400FrontBack
Terra400 & Oceana400 - Installation & User Manual 13Terra 400Terra 400Equipment Overview1. Signal LED2. Call LED3. Message LED4. Antenna TNC Connector5. GPS SMA Connector6. Wall Moutning Hooks7. SIM Card Slot and Cover8. USB Port9. POTS/RJ11 Port10. Power Port15426378910
14Installation GuidelinesThis guide outlines the process for installing the TR400/OC400 Terminal.This kit must not be used with any other device.• Only qualied personnel should install this communication equipment.• Ensure that the units are protected from dirt and moisture.• Select an area to mount components where there is no interference from other objects.• Ensure that each mounting surface is strong enough to support the component being mounted to prevent the component from loosening over time.• Mount all components securely to prevent shifting that could cause injury or could interfere with safe vessel operation. Always use the supplied mounting hardware.• Leave space around the units to allow cooling and ensure there are adequate clearance for cables.• Ensure the units can be easily removed.• Vertical (wall) mounting orientation is required to maintain IP53 rain protection. equipment to overheat if a wiring fault exists.• Many parts of a vessel can produce electrical noise that interferes with the electrical radio system operation. The ignition system is the most common source of electrical noise interference. Before you begin installation, ensure that the ignition wiring and connections to the vessel battery are in good working condition. • Verify that low resistance connections are present between the battery negative terminal, the vessel chassis, and/or the engine block. All wire connections should be clean and tight.WARNINGDo not connect the TR400/OC400 interface power cable to the unit until the full installation is completed.Routing Cables • Route cables so they are protected from pinching, sharp edges, and crushing.• Use grommets wherever a cable must pass through a hole in a metal panel• Keep all in-line connectors accessible.• For an extra clean installation, a hole may be driven through the surface directly .Guidelines for Electrical ConnectionsThe system is designed to operate in negative ground 10 to 32 Volt DC electrical systems only. If using the DC cable lead:• The best power connection point for the positive primary power lead is the positive terminal of the battery. Often, direct connection to the battery is inconvenient, and you may find it easier to connect the positive leads to the starter solenoid. Always select a point as close as possible to the battery.• Connect the negative primary power leads to a good ground point on the vessel chassis or at the battery. If you must attach the negative primary power lead directly to the negative pole of the battery, you may optionally insert a 10-amp fuse (not included) into the ground (0V) line. Failure to insert a fuse can cause
Terra400 & Oceana400 - Installation & User Manual 15Installation ProcedureInstalling the TR400/OC400 TerminalInstall the components in the following order. More detailed instructions can be found in the sections following. 1. Install the external Inmarsat antenna2. SIM installation3. Wall mounting orientation4. Rear connector bay5. Connect POTS/RJ11 interface6. USB port connection7. Connect power to terminal8. Conguration settings1) Inmarsat Antenna ConnectionThe two external antenna connectors can be found in the cavity at the top of the TR400/OC400 Terminal. There are two RF connections required, the Satellite TNC – Female Connector and GPS SMA-Female connector.1. Refer to the antennas installation guide for antenna mounting and location requirements.2. Connect the antenna cable labelled “GPS” to the antenna connector labelled “GPS” via the SMA connector3. Connect the antenna cable labelled “Inmarsat” to the antenna connector labelled “ISAT” via the SMA connector.4. Connect the GPS-SMA (F) cable end to the TR400/OC400’s SMA connector5. Connect the GSPS - TNC (F) antenna cable end to the TR400/OC400’s satellite connectorWarningTo avoid sparking if a short circuit is present, turn OFF power to the terminal BEFORE connecting antenna cables.Anntena Connection Diagram(Fixed/Directional Antenna)5432TNCSMASMASMASatellite Antenna CableGPS Antenna CableTHIS SIDE UP
Terra400 & Oceana400 - Installation & User Manual 172) SIM InstallationIf your Service Provider has not installed the SIM card for you, follow these steps to install.1. Turn power OFF to the Terminal. Failure to turn OFF can result in corruption of your SIM card memory.2. Release the SIM cover by unlatching the latch with your nger or thumb. The SIM Cover is shown highlighted below.3. Slide the tray guide of the SIM connector into the Open position.4. Raise the SIM tray as shown below to have access to insert the SIM card.5. Gently insert the SIM card into the tray slots making sure that the golden connectors are facing downwards.6. Lower the tray and slide the tray guide into the lock position.7. Replace the SIM cover.
183) Wall Mounting OrientationThere are two mounting holes at the back of the terminal (as shown, shaded, in the below image). The distance (from centre to centre) between the mounting holes is 10 cm. You are required to use the included two mounting screws (as shown below) on the wall which will securely mount the terminal on the wall in a vertical position. 10cmNOTEVertical (wall) mounting orientation is required to maintain IP53 rain protection.Optional through-wallRight angled adapters are optionally tted to the external antenna connectors to allow routing of cables through a wall. A “clean” installation free of any visible cabling can be achieved with the use of right angled connectors .SMA Adaptor (GPS) TNC Adaptor (GSPS) <60°MOUTINGSCREWS~4mm
Terra400 & Oceana400 - Installation & User Manual 194) Rear Connector Bay A. USB Data Port B. RJ11/POTS Port C. DC power and accessory input 5) Connect RJ11/POTS InterfaceAny standard analogue POTS telephone (POTS = Plain Old Telephone Service) is supported by the TR400/OC400 Terminal. The Terminal supplies power to the analogue phone as well as ring, dial and busy tones.Route the telephone cabling (up to 600m) from the analogue phone.Mount the analogue phone if required, and plug the RJ11 cable into the TR400/OC400 RJ11 port.A B C
206) USB Port ConnectionThe TR400/OC400 terminal has a mini USB data port to enable upgrading of the rmware, advanced conguration, and data connection.7) Connecting Power to the TerminalThe TR400/OC400 terminal can be powered from the supplied AC Plug pack, or connect to an external 10-32V DC power source.ISD950 AC Plug Pack InstallationFor installation using ISD950 110-240 AC plug pack, connect the 4-way Microt connector from the plug pack to the 4-way power connector on the rear of the TR400/OC400 terminal. In this conguration the ignition/accessory status is always ON.DC Power Source InstallationThe DC power cable has three wires, RED, BLACK and YELLOW. The RED and BLACK wires are used for the power connection while the YELLOW wire can be connected to a vessel accessories, ignition sense or other similar circuits to control the ON/OFF status of the TR400/OC400 terminal in synchronization with a vessel operation. By default, the TR400/OC400 terminal will stay on for 20 minutes after this input (YELLOW wire) is switched o. If a call is in progress while this occurs, the TR400/OC400 terminal will stay on for 20 minutes after the call is terminated. Please follow the steps below to connect the DC power cable to the battery power and the TR400/OC400 terminal.1. Route the wire end of the DC power cable to the connection point. 2. Connect the BLACK wire to the negative terminal of the battery (10A fuse recommended) or the vessel chassis (if negatively grounded chassis).3. Connect the RED wire to the positive terminal of the battery. It is recommended to add the 5A fuse (supplied) between them.4. Connect the YELLOW wire to the vessel accessory power. If the accessory power is unavailable, this may be connected to a vessel ignition voltage. It is recommended to add a 1A fuse between them. The accessory wire enables the TR400/OC400 to turn on and o as the vessel key is enabled or disabled. If this function is not required, the YELLOW wire MUST be connected to the RED wire.5. Connect the 4-way Microt connector on the DC power cable to the 4-way power connector on the rear of the TR400/OC400.RED (+) Vin 10 to 32VDCBLACK (-) OV Power GroundYELLOW (IGN) Ignition / Accessory To Battery Positive Terminal(5A Fuse recommended)To Negative Terminal or chassisTo ACC switched power(1A Fuse recommended)YELLOWBLACKRED
Terra400 & Oceana400 - Installation & User Manual 218) Configuration SettingsThe TR400/OC400 terminal is ready for you to make voice calls as soon as it is registered. But if required, your TR400/OC400 terminal allows advanced conguration to customise operation. This rst step for conguration is to install the Beam USB driver.USB Driver InstallationTR400/OC400 Terminal USB data port requires an interface driver to be installed on the user’s computer prior to undertaking data communication. This driver supports the following operating systems:Windows XP (SP3 or above) & Windows 7The Windows Driver for the TR400/OC400 is contained in the Falcon application download. If required separatly, the USB driver can be downloaded from:http://www.beamcommunications.com/supportConguration using Beam Falcon applicationThe Falcon application can be downloaded from:http://www.beamcommunications.com/supportFollow the instructions in the downloaded application to install. Launch the Falcon application which is used to connect to the terminal via the USB port. You can then use the application for a range of options such as: • View the status of the terminal (signal, temperature, input voltage)• rmware maintenance• congure dierent POTS/RJ11 settings• congure power modes• SIM card PIN/PUK handling
22SIM PINIf your SIM Card requires activation, simply follow the instructions provided by your authorised Inmarsat Service Provider. Your SIM has a PIN which can be enabled to be entered each time the terminal is powered and registered. If you require to use the PIN for extra security then follow these steps during power-up to enter the SIM PIN and allow the unit to register on the network:1. Turn ON power to the TR400/OC400 terminal. The Signal LED will ash RED.2. Lift the RJ11/POTS handset, and listen for a PIN tone. (See “Types of tones on RJ11/POTS” page 25).3. Enter the PIN on the handset keypad, followed by the # button.4. Hang up the RJ11/POTS handset and wait for the TR400/OC400 terminal to acquire lock and registration.Alternatively, the SIM PIN can be disabled so that the terminal will automatically register. Please use the Falcon application to perform this SIM card conguration. The Falcon application also allows the SIM PIN to be changed, and the PUK to be entered if SIM is locked.NOTE: If you enter the PIN incorrectly 3 times, the SIM card locks, and you need to enter the PUK. You must use the PUK code supplied by your Service Provider to unlock the SIM. If you dont have a PUK code please contact your Service Provider.SIM PUKIf you have locked your SIM card, you can enter the PUK and then reset the PIN via the Falcon application. You must use the PUK code supplied by your Service Provider to unlock the SIM. Alternatively you can enter the PUK via the RJ11/POTS handset:1. Turn on power to the terminal. The Signal LED will ash RED.2. Lift the RJ11/POTS handset, and listen for a PUK tone. (See “Types of tones on RJ11/POTS” page 25).3. Enter the PUK on the handset keypad, followed by the # button.4. Hang up the RJ11/POTS handset and wait for the TR400/OC400 terminal to acquire lock and registration. 5. The terminal has now loaded a default PIN of “1111” into the SIM. The TR400/OC400 terminal has also DISABLED the SIM PIN requirement on powering up of the terminal.NOTE: If you require to change the SIM PIN from the default PIN, please use the Falcon application
Terra400 & Oceana400 - Installation & User Manual 23OperationRegistration1. Turn on power to the terminal. The Signal LED will start flashing RED.2. Wait for the terminal to acquire GPS lock and register to the Inmarsat network. This may take up to 2 minutes.3. The Signal LED will then be solid GREEN or YELLOW and the terminal is ready for calls.NOTE: If your SIM has the PIN enabled, see section “SIM PIN use” to enter PIN, or to permanently disable PIN. The terminal will not register if PIN is required.RJ11/POTS Phone Use Mobile Originating1. Lift the RJ11/POTS phone handset “OFFHOOK” and listen for the dial tone. The call LED will ash GREEN to indicate the RJ11/POTS is in use.2. Dial (using the full country codes) on the RJ11/POTS telephone keypad.3. Once the call is connected, the POTS STATUS LED will ash to indicate a call is in progress.4. Place the RJ11/POTS phone handset “ON HOOK” to terminate the call.Mobile Terminating1. The RJ11/POTS phone will sound its ringer.2. Lift the RJ11/POTS phone handset “OFFHOOK” to answer the call.NOTE: (Default Operation)For mobile Terminated calls, the call will remain active for ~90 seconds even if the RJ11/POTS phone is placed ONHOOK. To end the call immediately, the other calling party must hang up (ONHOOK) the call.Data UseEnsure that you have installed the Beam USB driver – see section “Conguration Settings ” (shown on page 21).The TR400/OC400 terminal allows for circuit switched data via the Beam USB data port that is presented when plugged into your PC. Follow the normal procedures with your data application to connect. Once connected, the Call LED will be flashing YELLOW. Once the circuit switched connection has ended, the Call LED will turn off.NOTE: During a Data connection, the RJ11/POTS handset cannot make or receive voice calls. An unavailable tone will be heard on the RJ11/POTS handset.
24Terra 400 & Oceana 400 LED Status1. Signal LED2. Call LED3. MSG LED Oceana 400Terra 400Terra 400 & Oceana 400 LED Status TableAll LED status lists below exclude error states.SIGNAL LED GREEN RED YELLOWON Good signal RegisteredNo signalRegisteredPoor signal RegisteredFLASHING Good signal Not registeredNo Signal Not registeredPoor signal Not registeredALTERNATING Alternating GREEN, YELLOW, RED.Error state entered. The Call and Message LED’s indicate the error code.MESSAGE LED GREEN RED YELLOWON N/A N/A N/AFLASHING Voice mail has been receivedSMS is present in the inboxBoth a voice mail and inbound SMS has been receivedALTERNATING N/A N/A N/ACALL LED GREEN RED YELLOWON POTS o-hook N/A DTR present on data portFLASHING POTS call in progressN/A Data call in progress (DCD active)ALTERNATING N/A N/A N/A1 2 3
Terra400 & Oceana400 - Installation & User Manual 25Types of Tones on RJ11/POTSTYPE OF TONE SOUND DESCRIPTIONDial Tone Continuous tone Telephone ready for useProgress Tone Continuous short beep, with 3 second intervalNumber has been dialled but call has yet to connect.Unavailable Tone Beeping tone (engaged) Phone is not registered, or no signal. Calls cannot be madeSIM PIN Required TBC A simpin is required to be enteredSIM PUK Required TBC A PUK code is required to be enteredPhone o-hook Fast ascending tone, repeating. Phone has been left ohook for > 15 seconds and is not in a call.Error CodesWhen the signal LED is cycling between GREEN, YELLOW, and RED:CALL LED MESSAGE LED DESCRIPTION/ERROR CODEGREEN GREEN SIM PIN requiredGREEN OFF Insert SIM cardOFF GREEN PUK code requiredRED RED Fail to communicate with core moduleRED OFF GPS antenna power errorOFF RED SAT antenna power errorRED GREEN SIM locked. Contact Service providerGREEN RED System errorSpecial Modes of OperationFirmware Upgrade Mode• In rmware upgrade mode all LED’s will ash RED.Transceiver (USB Bridge) Mode• In this mode all LED’s will ash GREEN.
26Symptoms of RF InterferenceSymptoms of RF interference often resemble those that arise when an antenna is being operated with an obstructed view of the sky. Some of these symptoms include; erratic or no signal strength indication dropped calls or warbled or otherwise distorted voice. These symptoms may be intermittent or persistent, depending largely on the interference source, its distance, strength and frequency relative to the Inmarsat unit.Mitigation of RF InterferenceInmarsat Service degradation due to RF interference can be signicantly improved by: • Increasing the distance and moving the Inmarsat antenna o axis from the source of the interference, and • Using an external band pass lter and an external antenna.WARNINGFailure to use Beam approved antenna cables will result in degraded performance and may damage the TR400/OC400 terminal.Cabling Using an externally mounted antenna provides an ideal solution for many applications. It is very important that both the antenna cabling and antenna are Beam approved products. Always ensure all RF connectors are screwed together rmly and ensure there are no sharp bends in the cabling between the TR400/OC400 and the antenna.RF InterferenceAll wireless devices, including satellite telephones, are susceptible to RF (radio frequency) interference from other electronic devices. This problem is more evident when numerous antennas and broadcasting devices are located within close proximity to each other. Assuring Quality of Inmarsat ServiceInmarsat is committed to providing subscribers around the world with consistent, reliable, quality voice and data access all day, every day. The Inmarsat satellite system is monitored for call performance from numerous locations 24 hours a day, 7 days a week in order to achieve this. There are conditions that can compromise the quality of the service you may receive. These include:• Obstructions • Cabling • RF InterferenceObstructionsNearby tall buildings or similar structures, heavily leafed trees and mountains can all degrade performance as they block the signal between the antenna and the satellites. Inmarsat performance is immune from natural environments such as clouds, fog, rain, snow, wind and smoke.
Terra400 & Oceana400 - Installation & User Manual 27AccessoriesISD932 IsatDock 6m SMA/TNC cable kit (Active)ISD933 IsatDock 13m SMA/TNC cable kit (Active)ISD934 IsatDock 18m SMA/TNC cable kit (Active)ISD935 IsatDock 31m SMA/TNC cable kit (Active)ISD938 IsatDock 40m SMA/TNC cable kit (Active)ISD936 IsatDock 10m SMA/TNC cable kit (Passive)ISD937 IsatDock 20m SMA/TNC cable kit (Passive)ISD939 IsatDock 30m SMA/TNC cable kit (Passive)ISD940 IsatDock 40m SMA/TNC cable kit (Passive)ISD941 IsatDock 50m SMA/TNC cable kit (Passive)RST055 UPS Battery PackKit Contents Terra 400Terra 400 Terminal110-240V AC Plug Pack 15v DC Out10-32V DC Power Cable, & USB CableUser Manual & Quick Start Guide2 x screws for wall mountingISD700 Directional/Fixed Antenna (Passive)Kit Contents Oceana 400Oceana 400 Terminal110-240V AC Plug Pack 15v DC Out10-32V DC Power Cable, & USB CableUser Manual & Quick Start Guide2 x screws for wall mountingISD710 Maritime Antenna (Active)TransceiverInmarsat-4 Satellite GMR-2+ Frequency BandsTx Operating Frequency1626.5 - 1660.5 MHzRx Operating Frequency1518 – 1565 MHz (Inmarsat)1565.19 – 585.65 MHz (GPS)RF Output Impedance: 50 OhmsCarrier frequencies Channel 0 = 1626.525 MHzChannel 169 = 1660.475 MHzTX Modulation GMSKRX Modulation OQPSKConnectors / InterfacesPOTS/RJ11 RJ11/2-wire, 5REN @ 600m, Adjustable dial, ring, busy tone congured frequency and adaptive impedance.Inmarsat Antenna TNC-FemaleGPS Antenna SMA-Female10-32 V DC 4-way microFit (AC/DC adator, or DC lead)Conguration/Data USB Mini BCerticationsIP53 Rating 5 = Protected against dust limited ingress (no harmful deposits). 3 = Protected against direct sprays of water up to 60° from the vertical.Inmarsat, FCC, CE Compliance, Electrical Safety, RoHS, Industry Canada, C-TickSpecification SummaryElectrical & Environmental Specifications - TR400/OC400Average Power Consumption(Active Antenna Connected)Current @ 15v DCPowerStandby 0.21A 3.1WTransmit 0.57A 8.5WSleep Mode TBD TBDPeak Current 1.73A 25.9WAverage Power Consumption(Passive Antenna Connected)Current @ 15v DCPowerStandby 0.17A 2.5WTransmit 0.29A 4.4WSleep Mode TBD TBDPeak Current 0.56A 8.4WPhysical SpecicationsDimensions 240 x 190 x 53(mm)8.0 x 7.5 x 2.1(inches)Weight 0.58kg 1.28lbsTotal Kit Weight TBD TBDEnvironment SpecicationsOperating Range TBD TBDStorage TBD TBDHumidity TBD
28Physical Dimensions - TR400/OC400190mm100mm65mm53mm240mm
Terra400 & Oceana400 - Installation & User Manual 29Trouble ShootingThis chapter provides information to help you troubleshoot problems you may encounter while running the TR400/OC400.Q1 How do I know if my TR400/OC400 is registered on the Inmarsat network?A The signal LED on the terminal will change to GREEN or YELLOW when it is registered and able to make calls on the network. Q2 No power on TR400/OC400.ACheck power is connected to the interface unit, and fuse ok. Ensure the Connector cable to the TR400/OC400 is rmly tted. Check for Short-circuit on antenna cables.Q3 The signal LED is ashing and call quality is poor.A Ensure all antenna connectors are tight. The antenna is operating in a location that it can see the satellite and there are no obstructions. Beam certied antenna cabling is being used and there are no sharp bends or cuts in the cable. If using a xed passive antenna, ensure it is orientated correctly and pointing at the satellite.Q4 I am looking for the latest manuals and support information for the TR400/OC400 terminal?A Visit: http://www.beamcommunications.com/TR400/OC400Q5 Dropped callsA When you are in motion the satellite signal may become obstructed (such as buildings, bridges, tunnels, larger vessels). Check the antenna connection. Ensure the antenna cable has not been damaged. Ensure that only approved antenna cable has been used. Refer to Antenna Install Guide on Beam website support.Q7 TheTR400/OC400 appears to be turning ON/OFF and is not registering.A Ensure the power supply can provide at least 3.5A at 12volts. If power is being supplied from a battery, ensure the connections are tight and the contacts are clean. Check for short-circuit on antenna cables.
307. BEAM Communications will not accept responsibility for any invoiced goods or services that are not covered by a BEAM Communications written purchase order. Under no circumstances does BEAM Communications agree to pay for labour or other related expenses associated with the troubleshooting and/or repair of our product without prior specic written authorization. 8. Information in our descriptive literature is based on product specications that are current at the time of publication. Product specications, designs and descriptive literature are subject to change as improvements are introduced. Although we announce changes as they occur, we cannot guarantee notication to every Customer. BEAM Communications warrants delivered product to conform to the most current specications, designs and descriptive literature.9. This warranty policy may be expanded or limited, for particular categories of products or Customers, by information sheets published as deemed appropriate by BEAM Communications. The warranty for third party Products is that of the third party and not BEAM warranty.2. BEAM Communications does not warrant any installation, maintenance or service of the Products not performed by BEAM, nor does it warrant the use of Products with unapproved ancillary products.3. BEAM Communications will correct any defects in material or workmanship of products manufactured by BEAM which appear within (12) months and (24) months replacement warranty for IsatDock cradles ONLY, from the date of shipment by BEAM Communications to the Customer. BEAM Communications will repair or replace, at our option, any defective product,provided that our analysis and/or inspection discloses that such defects developed under normal and proper use. 4. This warranty does not extend to goods subjected to liquid or particulate ingress, extreme humidity, misuse, neglect, accident or improper installation, or to maintenance or repair of products that have been altered or repaired by anyone except BEAM Communications unless otherwise stated in writing.5. The warranty is a return-to-base warranty and freight is paid by the sender.6. A charge of USD $150 including return freight will be made for testing returned product which is not defective or is found to be defective as the result of improper use, maintenance or neglect. Beam Warranty ConditionsBEAM Communications gives this express warranty (along with extended warranty endorsements, where applicable) in lieu of all other warranties, express or implied, including (without limitation), warranties of merchantability and tness for a particular purpose. This constitutes our sole warranty and obligation with regard to our products as well as the Customer’s sole remedy. BEAM Communications expressly disclaims all liability and responsibility for any special, indirect or consequential damages or any further loss of any kind whatsoever resulting from the use of our product(s). The Customer’s sole and exclusive remedy and the limit of BEAM liability for any loss whatsoever, shall not exceed the purchase price paid by the Customer for the product to which a claim is made. All products manufactured by BEAM Communications are warranted to be free from defects in material and workmanship in accordance with and subject to the following terms and conditions:1. This warranty is limited to the original Customer only. It cannot be transferred or assigned to third parties unless the intent to transfer to a third party is expressly indicated in a purchase order and/or warranty-processing arrangements have been agreed upon in writing by BEAM.
www.beamcommunications.comPART #: USRMAN005801BEAM Communications 8 Anzed Court, MulgraveVictoria, 3170, AUSTRALIATel: +61 3 8588 4500 Fax: +61 3 9560 9055Web: www.beamcommunications.comInfo: info@beamcommunications.comSupport: support@beamcommunications.com

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