Beam Communications INM400PHONE Inmarsat satellite system User Manual
Beam Communications Pty Ltd Inmarsat satellite system
user manual
Terra 400 / Oceana 400
User Manual (DRAFT)
Terra 400
Terra400 & Oceana400 - Installation & User Manual 3
Terra 400 & Oceana 400
Installation and User Manual
Product name: Terra 400 & Oceana 400
Manual revision: 01
Part Number: USRMAN006801
Release date: March 2011
BEAM Communications Pty Ltd
8 Anzed Court, Mulgrave,
Victoria, 3170, AUSTRALIA
Information furnished by BEAM Communications Pty Ltd (BEAM) is believed to be
accurate and reliable. However, no responsibility is assumed by BEAM for its use, or for any
infringement of patents or other rights of third parties, which may result from its use. No
license is granted by implication or otherwise under any patent or patent rights of BEAM.
BEAM reserves the right to change specications at any time without notice.
Copyright © 2011 BEAM Communications Pty Ltd. All rights reserved
4
CONTENTS
Terra/Oceana 400 Part Number 3
Contents 4
About BEAM Communications 5
Conventions in this Manual 6
Package Contents 7
Optional Accessories
Additional Information
Other Resources Available Online
Safety Information 8
Safety Inmarsat Transceiver
Terra 400 and Oceana 400
Terra 400 and Oceana 400 FCC Information
Electronic Devices
Pacemakers
Other Medical Devices
Vessels
Posted Facilities
Key Features Terra 400 & Oceana 400 12
Equipment Overview 13
Installation Guidelines 14
Routing Cables
Guidelines for Electrical Connections
Installation Procedure 15
Installing the TR400/OC400 Terminal
1) Inmarsat Antenna Connection
2) SIM Installation
3) Wall Mounting Orientation
4) Rear Connector Bay
5) Connect RJ11/POTS Interface
6) USB Port Connection
7) Connecting Power to the Terminal
8) Conguration Settings
Operation 23
Registration
RJ11/POTS Phone Use
Terra 400 & Oceana 400 LED status
Terra 400 & Oceana 400 LED status table
Error Codes
Type of tones on RJ11/POTS
Assuring Quality of Inmarsat Service
Specification Summary 27
Electrical & Environmental
Specications - TR400/OC400
(1) Physical Dimensions - TR400/OC400
Trouble Shooting 30
Beam Warranty Conditions 31
Terra400 & Oceana400 - Installation & User Manual 55
About BEAM Communications
BEAM Communications, a wholly owned subsidiary of World Reach
Limited (WRR), listed on the Australian Stock Exchange, is a world leader
in design, manufacture and distribution of specialised communications
equipment for the Inmarsat Satellite Network.
BEAM’s commitment to be at the forefront has continued to increase its share
of the global satellite communications market. Its premium distribution
network spans the world.
Recognized as a leading provider of satellite communication solutions,
BEAM specializes in Voice, Data, Tracking and customized solutions.
BEAM develops innovative products and services to meet market
demands and niche applications.
BEAM’s leading edge products are deployed in a wide range of vertical markets
including Maritime, Transport, Government, Defence, Mining, Construction,
Forestry, Emergency Services, Relief Aid, Telemetry and Rural Telephony.
Supported by a dedicated team of professionals, BEAM has developed
solid relationships with its peers and network of distributors worldwide.
BEAM Communications Pty Ltd
8 Anzed Court, Mulgrave,
Victoria, 3170, AUSTRALIA
Web: www.beamcommunications.com
Information: info@beamcommunications.com
Support: support@beamcommunications.com
Tel: +61 3 8588 4500
Fax: +61 3 9560 9055
6
These notes will appear throughout this manual
and should be taken into consideration.
Warning or Caution
This symbol and associated text indicate a
warning note providing information to prevent
damage to equipment or personal injury.
Note/Important/Tip Header
This symbol and associated text indicate a note
providing general operating information.
Interference Header
All wireless phones may get interference, which
could aect performance.
Record Header
Write details of your unit for easy reference when
required. Ideal when troubleshooting.
Terminology
TERM DESCRIPTION
TR400/OC400 Terra 400 Terminal or Oceana 400 Terminal
Falcon Falcon application - MS Windows Install
SMS Short Message Service
Mobile Originating Describes a call initiated by the TR400/OC400
Mobile Terminating Describes an incoming call being answered by the TR400/OC400
®The ® symbol, mark and logos are owned by the respective companies
of which the symbol follows. Any use of such marks by Beam
Communications is under license. Other trademarks and trade names
are those of their respective owners.
RF Radio Frequencies
SMA Sub Miniature version A co-axial RF connection
RJ11 Connector type and reference for the POTS telephone port
POTS Plain Old Telephone Service
GPS Global Positioning System
GSPS Inmarsat’s Global Satellite Phone Service
PABX Private Analogue Branch Exchange
IP53 Ingress rating specifying the environmental protection.
Conventions in this Manual
Terra400 & Oceana400 - Installation & User Manual 7
Package Contents
Check that your TR400 or OC400 package
contains all of the following items:
F 1 x Terra 400 Terminal
OR
F 1 X Oceana 400 Terminal
AND
F 1 x 110-240V AC Plug Pack
F 1 x 10-32V DC Power Cable
F 1 x USB Cable
F User Manual & Quick Start Guide
Falcon application is available for download from:
http://www.beamcommunications.com/support
Optional Accessories
The following optional accessories are available
for your TR400 or OC400 terminal
Active Antennas
• ISD710 Maritime Antenna (Active)
• ISD715 Transport Magnetic Antenna (Active)
• ISD720 Transport Bolt Antenna (Active)
Antenna Cable Kits for Active Antennas
• ISD932 6m cable kit (Active)
• ISD933 13m cable kit (Active)
• ISD934 18m cable kit (Active)
• ISD935 31m cable kit (Active)
• ISD938 40m cable kit (Active)
Passive Antennas
• ISD700 Directional/Fixed Antenna (Passive)
Antenna Cable Kits for Passive Antennas
• ISD936 10m cable kit (Passive)
• ISD937 20m cable kit (Passive)
• ISD939 30m cable kit (Passive)
• ISD940 40m cable kit (Passive)
• ISD941 50m cable kit (Passive)
See your service provider for pricing and
availability of these quality BEAM accessories.
Additional Information
For the latest in supporting software and
documentation for FleetPhone please contact
www.beamcommunications.com/support
Other Resources Available Online
- Advanced Conguration – inbuilt to Falcon
application
- Quick Start Guide & Manual
- Antenna Installation Guide
- FleetPhone rmware upgrade if required
7
8
Safety Information
IMPORTANT!
Please read the following information carefully
before installing and using the TR400/OC400.
Failing to follow instructions may compromise the
safety of the product and may result in personal
injury and/or equipment damage. Please consult
your supplier if you have any further questions.
Refer to the appropriate section of this TR400/
OC400 Installation & User Manual for additional
safety information.
• Store the system in a cool and dry area.
• Do not submerge the system in water.
• Do not place foreign metal objects or debris
in the system. If debris enters into the system,
please return to factory for service.
WARNING
DO NOT open equipment. There are no user-
serviceable parts inside.
If a DC power supply is to be used, its output must
comply with the Safety Extra Low Voltage (SELV)
requirements of IEC60950.
All connectors must only be connected to equipment
ports which comply with the Safety Extra Low
Voltage (SELV) requirements of IEC60950.
POTENTIALLY EXPLOSIVE ATMOSPHERES
• Obey all signs and instructions.
• Sparks may occur during cable installation
and could cause an explosion or re resulting
in bodily injury or even death.
• Areas with a potentially explosive atmosphere
are often but not always clearly marked.
They include, but are not limited to:
»fuelling areas such as gasoline stations
»below deck on boats;
»fuel or chemical transfer or storage facilities;
»areas where fuel odors are present (for
example, if a gas/propane leak occurs in
a car or home);
»areas where the air contains chemicals
or particles, such as grain, dust, or
metal powders;
»any other area where you normally would
be advised to turn o your vessel engine.
Terra400 & Oceana400 - Installation & User Manual 9
IMPORTANT
Cellular & Satellite terminals or mobiles operate using
radio signals and communication networks. Because
of this, the connection cannot be guaranteed at all
times or under all conditions. Therefore, you should
never rely solely upon any wireless device for essential
communications, for example emergency calls.
» International Commission on Non-Ionizing
Radiation Protection (ICNIRP) 1996
» Verband Deutscher Elektrotechniker
(VDE) DIN-0848
» United States Federal Commission, Radio
Frequency Exposure Guidelines (1996)
» National Radiological Protection Board of
the United Kingdom, GS 11, 1988
» American National Standards Institute
(ANSI) IEEE. C95. 1-1992
• Do not operate your satellite telephone when
a person is within 55cm of the antenna. A
person or object within 55cm of the antenna
could impair call quality and may cause the
phone to operate at a higher power level
than necessary and expose that person to RF
energy in excess of that established by the
FCC RF Exposure Guidelines.
• As a precaution, please maintain the
maximum body distance possible from the
antenna during call transmission.
Safety - Inmarsat Transceiver
Terra 400 and Oceana 400
The TR400/OC400 is a low power radio transmit-
ter and receiver. When it is ON, it receives and
also sends out radio frequency (RF) signals.
• The TR400/OC400 has an in-built transceiver
which is designed to be used with an
external antenna. The antenna transmits RF
energy. The antenna (tted via an extension
coaxial cable to the terminal) must be
located more than > 55cm from the human
body (person) when in operation.
• International agencies have set standards
and recommendations for the protection
of public exposure to RF electromagnetic
energy. These standards are based on
extensive scientic review by scientists,
engineers, and physicians from universities,
government health agencies, and industry
groups. They review the available body of
research to develop ANSI standard. These
ANSI standards are reviewed regularly for
research development:
10
This device has been designed to operate with
antennas ISD710 AT1595-82, ISD715/ISD720
AT1595-83/ISD700 and having a maximum gain
of 6dBi dB. Antennas having a gain grater than
6dBi dB are strictly prohibited for use with this
device.
To reduce potential radio interference to other
users, the antenna type and its gain should
be so chosen that the equivalent isotropically
radiated power (EIRP) is not more than that
required for successful communication
WARNING
Changes or modications not expressly approved
by Beam Communications could void the user’s
authority to operate the equipment.
Terra 400 and Oceana 400
FCC Information
This equipment has been tested and found
to comply with the limits for a Class B digital
devices, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate
radio frequency energy and, if not installed
and used in accordance with the instruction
manual, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio or
television reception, which can be determined
by turning the equipment o and on, the user is
encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the
equipment and receiver
• Connect the equipment into an outlet on
a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
Terra400 & Oceana400 - Installation & User Manual 11
Other Medical Devices
If you use any other personal medical device,
consult the manufacturer of your device to
determine if it is adequately shielded from
external RF energy. Your physician may be able
to assist you in obtaining this information.
Turn your phone OFF in health care facilities
when any regulations posted in these areas
instruct you to do so. Hospitals or health care
facilities may be using equipment that could be
sensitive to external RF energy.
Vessels
RF signals may aect improperly installed
or inadequately shielded electronic systems
in vessels. Check with the manufacturer or
its representative regarding your vessel. You
should also consult the manufacturer of any
equipment that has been added to your vessel.
Performance of electronically controlled brake
and/or guidance systems can, under certain
unique conditions, be subject to interference
by mobile radio operation. Although the
transceiver meets all requirements regarding
RF emissions, you should mount the transceiver
as far as possible from the guidance system to
minimize any interference.
Electronic Devices
Most modern electronic equipment is shielded
from RF signals. However, certain equipment
may not be shielded against the RF signals from
your wireless phone.
Pacemakers
The Health Industry Manufacturers Association
recommends that a minimum separation of six
inches (6”) be maintained between a wireless
phone’s antenna and a pacemaker to avoid
potential interference with the pacemaker.
These recommendations are consistent with the
independent research by and recommendations
of Wireless Technology Research.
Persons with pacemakers:
• Should ALWAYS keep the phone more than
six inches from their pacemaker when
phone is turned ON.
• Should turn the phone OFF immediately if
you have any reason to suspect interference
is taking place.
Posted Facilities
Turn your phone OFF in any facility where
posted notices require such as hospitals and
on-board aircraft.
12
Key Features
Terra 400 & Oceana 400
TR400/OC400 is an intelligent basic terminal
specically designed for the Inmarsat network.
TR400/OC400 enables you to use an RJ11/POTS
connection with a standard corded, cordless
or DECT handset. Alternatively, it can also be
interfaced with a PABX system.
TR400/OC400 Design
• High quality ABS Plastic
• Wall mounting
• Integrated antenna connections
• IP53 Rated (Rain proof enclosure) when
mounted vertically.
Power
• Supports10-32V DC power imput
• 110-240V AC plug pack, included
Other Key Features
• USB data port
• STATUS LED indicators
• Primary “default” rear access SIM port
• Supports Beam Active & Passive Antenna
Terra 400
Front
Back
Terra400 & Oceana400 - Installation & User Manual 13
Terra 400
Terra 400
Equipment Overview
1. Signal LED
2. Call LED
3. Message LED
4. Antenna TNC Connector
5. GPS SMA Connector
6. Wall Moutning Hooks
7. SIM Card Slot and Cover
8. USB Port
9. POTS/RJ11 Port
10. Power Port
1
5
4
2
6
3
78
9
10
14
Installation Guidelines
This guide outlines the process for installing the
TR400/OC400 Terminal.
This kit must not be used with any other device.
• Only qualied personnel should install this
communication equipment.
• Ensure that the units are protected from
dirt and moisture.
• Select an area to mount components where
there is no interference from other objects.
• Ensure that each mounting surface is strong
enough to support the component being
mounted to prevent the component from
loosening over time.
• Mount all components securely to prevent
shifting that could cause injury or could
interfere with safe vessel operation. Always
use the supplied mounting hardware.
• Leave space around the units to allow
cooling and ensure there are adequate
clearance for cables.
• Ensure the units can be easily removed.
• Vertical (wall) mounting orientation is
required to maintain IP53 rain protection.
equipment to overheat if a wiring fault exists.
• Many parts of a vessel can produce electrical
noise that interferes with the electrical radio
system operation. The ignition system is
the most common source of electrical noise
interference. Before you begin installation,
ensure that the ignition wiring and
connections to the vessel battery are in
good working condition.
• Verify that low resistance connections are
present between the battery negative
terminal, the vessel chassis, and/or the
engine block. All wire connections should
be clean and tight.
WARNING
Do not connect the TR400/OC400 interface
power cable to the unit until the full
installation is completed.
Routing Cables
• Route cables so they are protected from
pinching, sharp edges, and crushing.
• Use grommets wherever a cable must pass
through a hole in a metal panel
• Keep all in-line connectors accessible.
• For an extra clean installation, a hole may
be driven through the surface directly .
Guidelines for Electrical Connections
The system is designed to operate in negative
ground 10 to 32 Volt DC electrical systems only.
If using the DC cable lead:
• The best power connection point for
the positive primary power lead is the
positive terminal of the battery. Often,
direct connection to the battery is
inconvenient, and you may find it easier
to connect the positive leads to the
starter solenoid. Always select a point
as close as possible to the battery.
• Connect the negative primary power leads to
a good ground point on the vessel chassis or
at the battery. If you must attach the negative
primary power lead directly to the negative
pole of the battery, you may optionally insert
a 10-amp fuse (not included) into the ground
(0V) line. Failure to insert a fuse can cause
Terra400 & Oceana400 - Installation & User Manual 15
Installation Procedure
Installing the TR400/OC400 Terminal
Install the components in the following order.
More detailed instructions can be found in the
sections following.
1. Install the external Inmarsat antenna
2. SIM installation
3. Wall mounting orientation
4. Rear connector bay
5. Connect POTS/RJ11 interface
6. USB port connection
7. Connect power to terminal
8. Conguration settings
1) Inmarsat Antenna Connection
The two external antenna connectors can be
found in the cavity at the top of the TR400/
OC400 Terminal. There are two RF connections
required, the Satellite TNC – Female Connector
and GPS SMA-Female connector.
1. Refer to the antennas installation guide
for antenna mounting and location
requirements.
2. Connect the antenna cable labelled “GPS”
to the antenna connector labelled “GPS”
via the SMA connector
3. Connect the antenna cable labelled
“Inmarsat” to the antenna connector labelled
“ISAT” via the SMA connector.
4. Connect the GPS-SMA (F) cable end to the
TR400/OC400’s SMA connector
5. Connect the GSPS - TNC (F) antenna cable
end to the TR400/OC400’s satellite connector
Warning
To avoid sparking if a short circuit is present, turn
OFF power to the terminal BEFORE connecting
antenna cables.
Anntena Connection Diagram
(Fixed/Directional Antenna)
54
3
2
TNC
SMA
SMA
SMA
Satellite
Antenna
Cable
GPS
Antenna
Cable
THIS SIDE UP
Terra400 & Oceana400 - Installation & User Manual 17
2) SIM Installation
If your Service Provider has not installed the SIM
card for you, follow these steps to install.
1. Turn power OFF to the Terminal. Failure to
turn OFF can result in corruption of your
SIM card memory.
2. Release the SIM cover by unlatching the
latch with your nger or thumb. The SIM
Cover is shown highlighted below.
3. Slide the tray guide of the SIM connector
into the Open position.
4. Raise the SIM tray as shown below to have
access to insert the SIM card.
5. Gently insert the SIM card into the
tray slots making sure that the golden
connectors are facing downwards.
6. Lower the tray and slide the tray guide into
the lock position.
7. Replace the SIM cover.
18
3) Wall Mounting Orientation
There are two mounting holes at the back of the
terminal (as shown, shaded, in the below image).
The distance (from centre to centre) between the
mounting holes is 10 cm. You are required to use
the included two mounting screws (as shown
below) on the wall which will securely mount the
terminal on the wall in a vertical position.
10cm
NOTE
Vertical (wall) mounting orientation is required to
maintain IP53 rain protection.
Optional through-wall
Right angled adapters are optionally tted to the
external antenna connectors to allow routing of
cables through a wall. A “clean” installation free of
any visible cabling can be achieved with the use of
right angled connectors .
SMA Adaptor (GPS) TNC Adaptor (GSPS)
<60°
MOUTING
SCREWS
~4mm
Terra400 & Oceana400 - Installation & User Manual 19
4) Rear Connector Bay
A. USB Data Port
B. RJ11/POTS Port
C. DC power and accessory input
5) Connect RJ11/POTS Interface
Any standard analogue POTS telephone (POTS
= Plain Old Telephone Service) is supported
by the TR400/OC400 Terminal. The Terminal
supplies power to the analogue phone as well
as ring, dial and busy tones.
Route the telephone cabling (up to 600m) from
the analogue phone.
Mount the analogue phone if required, and plug
the RJ11 cable into the TR400/OC400 RJ11 port.
A B C
20
6) USB Port Connection
The TR400/OC400 terminal has a mini USB
data port to enable upgrading of the rmware,
advanced conguration, and data connection.
7) Connecting Power to the Terminal
The TR400/OC400 terminal can be powered from
the supplied AC Plug pack, or connect to an
external 10-32V DC power source.
ISD950 AC Plug Pack Installation
For installation using ISD950 110-240 AC plug pack,
connect the 4-way Microt connector from the plug
pack to the 4-way power connector on the rear of
the TR400/OC400 terminal. In this conguration the
ignition/accessory status is always ON.
DC Power Source Installation
The DC power cable has three wires, RED, BLACK
and YELLOW. The RED and BLACK wires are used
for the power connection while the YELLOW
wire can be connected to a vessel accessories,
ignition sense or other similar circuits to control
the ON/OFF status of the TR400/OC400 terminal in
synchronization with a vessel operation.
By default, the TR400/OC400 terminal will stay on for
20 minutes after this input (YELLOW wire) is switched
o. If a call is in progress while this occurs, the TR400/
OC400 terminal will stay on for 20 minutes after the
call is terminated. Please follow the steps below to
connect the DC power cable to the battery power
and the TR400/OC400 terminal.
1. Route the wire end of the DC power cable to
the connection point.
2. Connect the BLACK wire to the negative
terminal of the battery (10A fuse
recommended) or the vessel chassis (if
negatively grounded chassis).
3. Connect the RED wire to the positive
terminal of the battery. It is recommended to
add the 5A fuse (supplied) between them.
4. Connect the YELLOW wire to the vessel
accessory power. If the accessory power is
unavailable, this may be connected to a vessel
ignition voltage. It is recommended to add
a 1A fuse between them. The accessory wire
enables the TR400/OC400 to turn on and o
as the vessel key is enabled or disabled. If this
function is not required, the YELLOW wire
MUST be connected to the RED wire.
5. Connect the 4-way Microt connector on
the DC power cable to the 4-way power
connector on the rear of the TR400/OC400.
RED (+) Vin 10 to 32VDC
BLACK (-) OV Power Ground
YELLOW (IGN) Ignition / Accessory
To Battery Positive Terminal
(5A Fuse recommended)
To Negative Terminal or chassis
To ACC switched power
(1A Fuse recommended)
YELLOW
BLACK
RED
Terra400 & Oceana400 - Installation & User Manual 21
8) Configuration Settings
The TR400/OC400 terminal is ready for you to
make voice calls as soon as it is registered. But
if required, your TR400/OC400 terminal allows
advanced conguration to customise operation.
This rst step for conguration is to install the
Beam USB driver.
USB Driver Installation
TR400/OC400 Terminal USB data port requires
an interface driver to be installed on the
user’s computer prior to undertaking data
communication. This driver supports the
following operating systems:
Windows XP (SP3 or above) & Windows 7
The Windows Driver for the TR400/OC400
is contained in the Falcon application
download. If required separatly, the USB
driver can be downloaded from:
http://www.beamcommunications.com/support
Conguration using Beam Falcon application
The Falcon application can be downloaded from:
http://www.beamcommunications.com/support
Follow the instructions in the downloaded
application to install. Launch the Falcon
application which is used to connect to the
terminal via the USB port. You can then use the
application for a range of options such as:
• View the status of the terminal (signal,
temperature, input voltage)
• rmware maintenance
• congure dierent POTS/RJ11 settings
• congure power modes
• SIM card PIN/PUK handling
22
SIM PIN
If your SIM Card requires activation, simply follow
the instructions provided by your authorised
Inmarsat Service Provider.
Your SIM has a PIN which can be enabled to be
entered each time the terminal is powered and
registered. If you require to use the PIN for extra
security then follow these steps during power-up
to enter the SIM PIN and allow the unit to register
on the network:
1. Turn ON power to the TR400/OC400
terminal. The Signal LED will ash RED.
2. Lift the RJ11/POTS handset, and listen for
a PIN tone. (See “Types of tones on RJ11/
POTS” page 25).
3. Enter the PIN on the handset keypad,
followed by the # button.
4. Hang up the RJ11/POTS handset and wait
for the TR400/OC400 terminal to acquire
lock and registration.
Alternatively, the SIM PIN can be disabled so that
the terminal will automatically register. Please use
the Falcon application to perform this SIM card
conguration. The Falcon application also allows
the SIM PIN to be changed, and the PUK to be
entered if SIM is locked.
NOTE: If you enter the PIN incorrectly 3 times, the
SIM card locks, and you need to enter the PUK. You
must use the PUK code supplied by your Service
Provider to unlock the SIM. If you dont have a PUK
code please contact your Service Provider.
SIM PUK
If you have locked your SIM card, you can
enter the PUK and then reset the PIN via the
Falcon application.
You must use the PUK code supplied by your
Service Provider to unlock the SIM.
Alternatively you can enter the PUK via the
RJ11/POTS handset:
1. Turn on power to the terminal. The Signal
LED will ash RED.
2. Lift the RJ11/POTS handset, and listen for
a PUK tone. (See “Types of tones on RJ11/
POTS” page 25).
3. Enter the PUK on the handset keypad,
followed by the # button.
4. Hang up the RJ11/POTS handset and wait
for the TR400/OC400 terminal to acquire
lock and registration.
5. The terminal has now loaded a default PIN
of “1111” into the SIM. The TR400/OC400
terminal has also DISABLED the SIM PIN
requirement on powering up of the terminal.
NOTE: If you require to change the SIM PIN from
the default PIN, please use the Falcon application
Terra400 & Oceana400 - Installation & User Manual 23
Operation
Registration
1. Turn on power to the terminal. The
Signal LED will start flashing RED.
2. Wait for the terminal to acquire GPS lock
and register to the Inmarsat network.
This may take up to 2 minutes.
3. The Signal LED will then be solid GREEN or
YELLOW and the terminal is ready for calls.
NOTE: If your SIM has the PIN enabled, see section
“SIM PIN use” to enter PIN, or to permanently disable
PIN. The terminal will not register if PIN is required.
RJ11/POTS Phone Use
Mobile Originating
1. Lift the RJ11/POTS phone handset
“OFFHOOK” and listen for the dial tone.
The call LED will ash GREEN to indicate
the RJ11/POTS is in use.
2. Dial (using the full country codes) on the
RJ11/POTS telephone keypad.
3. Once the call is connected, the POTS STATUS
LED will ash to indicate a call is in progress.
4. Place the RJ11/POTS phone handset “ON
HOOK” to terminate the call.
Mobile Terminating
1. The RJ11/POTS phone will sound its ringer.
2. Lift the RJ11/POTS phone handset
“OFFHOOK” to answer the call.
NOTE: (Default Operation)
For mobile Terminated calls, the call will remain
active for ~90 seconds even if the RJ11/POTS
phone is placed ONHOOK. To end the call
immediately, the other calling party must hang
up (ONHOOK) the call.
Data Use
Ensure that you have installed the Beam USB
driver – see section “Conguration Settings ”
(shown on page 21).
The TR400/OC400 terminal allows for circuit
switched data via the Beam USB data port
that is presented when plugged into your PC.
Follow the normal procedures with your data
application to connect. Once connected, the
Call LED will be flashing YELLOW. Once the
circuit switched connection has ended, the
Call LED will turn off.
NOTE: During a Data connection, the RJ11/POTS
handset cannot make or receive voice calls. An
unavailable tone will be heard on the RJ11/
POTS handset.
24
Terra 400 & Oceana 400 LED Status
1. Signal LED
2. Call LED
3. MSG LED
Oceana 400
Terra 400
Terra 400 & Oceana 400 LED Status Table
All LED status lists below exclude error states.
SIGNAL LED GREEN RED YELLOW
ON Good signal
Registered
No signal
Registered
Poor signal
Registered
FLASHING Good signal
Not registered
No Signal
Not registered
Poor signal
Not registered
ALTERNATING Alternating GREEN, YELLOW, RED.
Error state entered. The Call and Message LED’s indicate the error code.
MESSAGE LED GREEN RED YELLOW
ON N/A N/A N/A
FLASHING Voice mail has been
received
SMS is present in
the inbox
Both a voice mail and
inbound SMS has
been received
ALTERNATING N/A N/A N/A
CALL LED GREEN RED YELLOW
ON POTS o-hook N/A DTR present on data
port
FLASHING POTS call in
progress
N/A Data call in progress
(DCD active)
ALTERNATING N/A N/A N/A
1 2 3
Terra400 & Oceana400 - Installation & User Manual 25
Types of Tones on RJ11/POTS
TYPE OF TONE SOUND DESCRIPTION
Dial Tone Continuous tone Telephone ready for use
Progress Tone Continuous short beep, with
3 second interval
Number has been dialled but
call has yet to connect.
Unavailable Tone Beeping tone (engaged) Phone is not registered, or no
signal. Calls cannot be made
SIM PIN Required TBC A simpin is required to be
entered
SIM PUK Required TBC A PUK code is required to be
entered
Phone o-hook Fast ascending tone,
repeating.
Phone has been left ohook
for > 15 seconds and is not
in a call.
Error Codes
When the signal LED is cycling between GREEN, YELLOW, and RED:
CALL LED MESSAGE LED DESCRIPTION/ERROR CODE
GREEN GREEN SIM PIN required
GREEN OFF Insert SIM card
OFF GREEN PUK code required
RED RED Fail to communicate with core module
RED OFF GPS antenna power error
OFF RED SAT antenna power error
RED GREEN SIM locked. Contact Service provider
GREEN RED System error
Special Modes of Operation
Firmware Upgrade Mode
• In rmware upgrade mode all LED’s will ash RED.
Transceiver (USB Bridge) Mode
• In this mode all LED’s will ash GREEN.
26
Symptoms of RF Interference
Symptoms of RF interference often resemble
those that arise when an antenna is being
operated with an obstructed view of the sky.
Some of these symptoms include; erratic or
no signal strength indication dropped calls or
warbled or otherwise distorted voice. These
symptoms may be intermittent or persistent,
depending largely on the interference source,
its distance, strength and frequency relative to
the Inmarsat unit.
Mitigation of RF Interference
Inmarsat Service degradation due to RF
interference can be signicantly improved by:
• Increasing the distance and moving the
Inmarsat antenna o axis from the source
of the interference, and
• Using an external band pass lter and an
external antenna.
WARNING
Failure to use Beam approved antenna cables will
result in degraded performance and may damage
the TR400/OC400 terminal.
Cabling
Using an externally mounted antenna provides
an ideal solution for many applications. It is
very important that both the antenna cabling
and antenna are Beam approved products.
Always ensure all RF connectors are screwed
together rmly and ensure there are no sharp
bends in the cabling between the TR400/OC400
and the antenna.
RF Interference
All wireless devices, including satellite
telephones, are susceptible to RF (radio
frequency) interference from other electronic
devices. This problem is more evident when
numerous antennas and broadcasting devices
are located within close proximity to each other.
Assuring Quality of Inmarsat Service
Inmarsat is committed to providing subscribers
around the world with consistent, reliable, quality
voice and data access all day, every day. The
Inmarsat satellite system is monitored for call
performance from numerous locations 24 hours a
day, 7 days a week in order to achieve this. There
are conditions that can compromise the quality of
the service you may receive. These include:
• Obstructions
• Cabling
• RF Interference
Obstructions
Nearby tall buildings or similar structures,
heavily leafed trees and mountains can all
degrade performance as they block the signal
between the antenna and the satellites.
Inmarsat performance is immune from natural
environments such as clouds, fog, rain, snow,
wind and smoke.
Terra400 & Oceana400 - Installation & User Manual 27
Accessories
ISD932 IsatDock 6m SMA/TNC cable kit (Active)
ISD933 IsatDock 13m SMA/TNC cable kit (Active)
ISD934 IsatDock 18m SMA/TNC cable kit (Active)
ISD935 IsatDock 31m SMA/TNC cable kit (Active)
ISD938 IsatDock 40m SMA/TNC cable kit (Active)
ISD936 IsatDock 10m SMA/TNC cable kit (Passive)
ISD937 IsatDock 20m SMA/TNC cable kit (Passive)
ISD939 IsatDock 30m SMA/TNC cable kit (Passive)
ISD940 IsatDock 40m SMA/TNC cable kit (Passive)
ISD941 IsatDock 50m SMA/TNC cable kit (Passive)
RST055 UPS Battery Pack
Kit Contents Terra 400
Terra 400 Terminal
110-240V AC Plug Pack 15v DC Out
10-32V DC Power Cable, & USB Cable
User Manual & Quick Start Guide
2 x screws for wall mounting
ISD700 Directional/Fixed Antenna (Passive)
Kit Contents Oceana 400
Oceana 400 Terminal
110-240V AC Plug Pack 15v DC Out
10-32V DC Power Cable, & USB Cable
User Manual & Quick Start Guide
2 x screws for wall mounting
ISD710 Maritime Antenna (Active)
Transceiver
Inmarsat-4 Satellite
GMR-2+ Frequency Bands
Tx Operating
Frequency
1626.5 - 1660.5 MHz
Rx Operating
Frequency
1518 – 1565 MHz (Inmarsat)
1565.19 – 585.65 MHz (GPS)
RF Output Impedance: 50 Ohms
Carrier frequencies Channel 0 = 1626.525 MHz
Channel 169 = 1660.475 MHz
TX Modulation GMSK
RX Modulation OQPSK
Connectors / Interfaces
POTS/RJ11 RJ11/2-wire, 5REN @ 600m,
Adjustable dial, ring, busy tone
congured frequency and adaptive
impedance.
Inmarsat Antenna TNC-Female
GPS Antenna SMA-Female
10-32 V DC 4-way microFit (AC/DC adator, or
DC lead)
Conguration/Data USB Mini B
Certications
IP53 Rating 5 = Protected against dust limited ingress (no
harmful deposits). 3 = Protected against direct sprays of
water up to 60° from the vertical.
Inmarsat, FCC, CE Compliance, Electrical Safety, RoHS,
Industry Canada, C-Tick
Specification Summary
Electrical & Environmental
Specifications - TR400/OC400
Average Power
Consumption
(Active Antenna
Connected)
Current @
15v DC
Power
Standby 0.21A 3.1W
Transmit 0.57A 8.5W
Sleep Mode TBD TBD
Peak Current 1.73A 25.9W
Average Power
Consumption
(Passive Antenna
Connected)
Current @
15v DC
Power
Standby 0.17A 2.5W
Transmit 0.29A 4.4W
Sleep Mode TBD TBD
Peak Current 0.56A 8.4W
Physical Specications
Dimensions 240 x 190 x 53
(mm)
8.0 x 7.5 x 2.1
(inches)
Weight 0.58kg 1.28lbs
Total Kit Weight TBD TBD
Environment Specications
Operating Range TBD TBD
Storage TBD TBD
Humidity TBD
28
Physical Dimensions - TR400/OC400
190mm
100mm
65mm
53mm
240mm
Terra400 & Oceana400 - Installation & User Manual 29
Trouble Shooting
This chapter provides information to help you
troubleshoot problems you may encounter
while running the TR400/OC400.
Q1 How do I know if my TR400/OC400 is
registered on the Inmarsat network?
A The signal LED on the terminal will change
to GREEN or YELLOW when it is registered
and able to make calls on the network.
Q2 No power on TR400/OC400.
ACheck power is connected to the
interface unit, and fuse ok.
Ensure the Connector cable to the TR400/
OC400 is rmly tted.
Check for Short-circuit on antenna cables.
Q3 The signal LED is ashing and call
quality is poor.
A Ensure all antenna connectors are tight.
The antenna is operating in a location that
it can see the satellite and there are no
obstructions.
Beam certied antenna cabling is being
used and there are no sharp bends or cuts
in the cable.
If using a xed passive antenna, ensure it
is orientated correctly and pointing at the
satellite.
Q4 I am looking for the latest manuals
and support information for the
TR400/OC400 terminal?
A Visit: http://www.beamcommunications.
com/TR400/OC400
Q5 Dropped calls
A When you are in motion the satellite signal
may become obstructed (such as buildings,
bridges, tunnels, larger vessels).
Check the antenna connection.
Ensure the antenna cable has not been
damaged.
Ensure that only approved antenna cable
has been used.
Refer to Antenna Install Guide on Beam
website support.
Q7 TheTR400/OC400 appears to be
turning ON/OFF and is not registering.
A Ensure the power supply can provide at
least 3.5A at 12volts.
If power is being supplied from a battery,
ensure the connections are tight and the
contacts are clean.
Check for short-circuit on antenna cables.
30
7. BEAM Communications will not accept
responsibility for any invoiced goods or services
that are not covered by a BEAM Communications
written purchase order. Under no circumstances
does BEAM Communications agree to pay for
labour or other related expenses associated with
the troubleshooting and/or repair of our product
without prior specic written authorization.
8. Information in our descriptive literature is based
on product specications that are current at the
time of publication. Product specications, designs
and descriptive literature are subject to change
as improvements are introduced. Although we
announce changes as they occur, we cannot
guarantee notication to every Customer. BEAM
Communications warrants delivered product to
conform to the most current specications, designs
and descriptive literature.
9. This warranty policy may be expanded or limited,
for particular categories of products or Customers,
by information sheets published as deemed
appropriate by BEAM Communications. The
warranty for third party Products is that of the
third party and not BEAM warranty.
2. BEAM Communications does not warrant any
installation, maintenance or service of the Products
not performed by BEAM, nor does it warrant the use
of Products with unapproved ancillary products.
3. BEAM Communications will correct any defects
in material or workmanship of products
manufactured by BEAM which appear within (12)
months and (24) months replacement warranty for
IsatDock cradles ONLY, from the date of shipment
by BEAM Communications to the Customer.
BEAM Communications will repair or replace, at
our option, any defective product,provided that
our analysis and/or inspection discloses that such
defects developed under normal and proper use.
4. This warranty does not extend to goods subjected
to liquid or particulate ingress, extreme humidity,
misuse, neglect, accident or improper installation,
or to maintenance or repair of products that have
been altered or repaired by anyone except BEAM
Communications unless otherwise stated in writing.
5. The warranty is a return-to-base warranty and
freight is paid by the sender.
6. A charge of USD $150 including return freight will
be made for testing returned product which is not
defective or is found to be defective as the result
of improper use, maintenance or neglect.
Beam Warranty Conditions
BEAM Communications gives this express warranty (along
with extended warranty endorsements, where applicable)
in lieu of all other warranties, express or implied, including
(without limitation), warranties of merchantability and
tness for a particular purpose. This constitutes our sole
warranty and obligation with regard to our products as
well as the Customer’s sole remedy.
BEAM Communications expressly disclaims all
liability and responsibility for any special, indirect or
consequential damages or any further loss of any kind
whatsoever resulting from the use of our product(s).
The Customer’s sole and exclusive remedy and the
limit of BEAM liability for any loss whatsoever, shall
not exceed the purchase price paid by the Customer
for the product to which a claim is made.
All products manufactured by BEAM Communications
are warranted to be free from defects in material and
workmanship in accordance with and subject to the
following terms and conditions:
1. This warranty is limited to the original Customer
only. It cannot be transferred or assigned to third
parties unless the intent to transfer to a third party
is expressly indicated in a purchase order and/
or warranty-processing arrangements have been
agreed upon in writing by BEAM.
www.beamcommunications.com
PART #: USRMAN005801
BEAM Communications
8 Anzed Court, Mulgrave
Victoria, 3170, AUSTRALIA
Tel: +61 3 8588 4500 Fax: +61 3 9560 9055
Web: www.beamcommunications.com
Info: info@beamcommunications.com
Support: support@beamcommunications.com