Beam Communications INM400PHONE Inmarsat satellite system User Manual
Beam Communications Pty Ltd Inmarsat satellite system
user manual
Terra 400 / Oceana 400 Terra 400 User Manual (DRAFT) Terra 400 & Oceana 400 Installation and User Manual Product name: Terra 400 & Oceana 400 Manual revision: 01 Part Number: USRMAN006801 Release date: March 2011 BEAM Communications Pty Ltd 8 Anzed Court, Mulgrave, Victoria, 3170, AUSTRALIA Information furnished by BEAM Communications Pty Ltd (BEAM) is believed to be accurate and reliable. However, no responsibility is assumed by BEAM for its use, or for any infringement of patents or other rights of third parties, which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of BEAM. BEAM reserves the right to change specifications at any time without notice. Copyright © 2011 BEAM Communications Pty Ltd. All rights reserved Terra400 & Oceana400 - Installation & User Manual CONTENTS Terra/Oceana 400 Part Number Contents About BEAM Communications Conventions in this Manual Package Contents Optional Accessories Other Resources Available Online Safety Inmarsat Transceiver Terra 400 and Oceana 400 RJ11/POTS Phone Use 13 Terra 400 & Oceana 400 LED status Installation Guidelines 14 Terra 400 & Oceana 400 LED status table Installation Procedure 15 Assuring Quality of Inmarsat Service Specification Summary 1) Inmarsat Antenna Connection Electrical & Environmental Specifications - TR400/OC400 2) SIM Installation (1) Physical Dimensions - TR400/OC400 27 3) Wall Mounting Orientation Trouble Shooting 30 4) Rear Connector Bay Beam Warranty Conditions 31 Electronic Devices 6) USB Port Connection Pacemakers 7) Connecting Power to the Terminal Posted Facilities Type of tones on RJ11/POTS Guidelines for Electrical Connections 5) Connect RJ11/POTS Interface Vessels Error Codes Routing Cables Terra 400 and Oceana 400 FCC Information Other Medical Devices 12 Equipment Overview Installing the TR400/OC400 Terminal Additional Information Safety Information Key Features Terra 400 & Oceana 400 8) Configuration Settings Operation Registration 23 About BEAM Communications BEAM Communications, a wholly owned subsidiary of World Reach Limited (WRR), listed on the Australian Stock Exchange, is a world leader in design, manufacture and distribution of specialised communications equipment for the Inmarsat Satellite Network. BEAM’s commitment to be at the forefront has continued to increase its share of the global satellite communications market. Its premium distribution network spans the world. Recognized as a leading provider of satellite communication solutions, BEAM specializes in Voice, Data, Tracking and customized solutions. BEAM develops innovative products and services to meet market demands and niche applications. BEAM’s leading edge products are deployed in a wide range of vertical markets including Maritime, Transport, Government, Defence, Mining, Construction, Forestry, Emergency Services, Relief Aid, Telemetry and Rural Telephony. BEAM Communications Pty Ltd 8 Anzed Court, Mulgrave, Victoria, 3170, AUSTRALIA Web: Information: Support: Tel: Fax: www.beamcommunications.com info@beamcommunications.com support@beamcommunications.com +61 3 8588 4500 +61 3 9560 9055 Supported by a dedicated team of professionals, BEAM has developed solid relationships with its peers and network of distributors worldwide. Terra400 & Oceana400 - Installation & User Manual Conventions in this Manual These notes will appear throughout this manual and should be taken into consideration. Warning or Caution This symbol and associated text indicate a warning note providing information to prevent damage to equipment or personal injury. Note/Important/Tip Header This symbol and associated text indicate a note providing general operating information. Interference Header All wireless phones may get interference, which could affect performance. Record Header Write details of your unit for easy reference when required. Ideal when troubleshooting. Terminology TERM DESCRIPTION TR400/OC400 Terra 400 Terminal or Oceana 400 Terminal Falcon Falcon application - MS Windows Install SMS Short Message Service Mobile Originating Describes a call initiated by the TR400/OC400 Mobile Terminating Describes an incoming call being answered by the TR400/OC400 ® The ® symbol, mark and logos are owned by the respective companies of which the symbol follows. Any use of such marks by Beam Communications is under license. Other trademarks and trade names are those of their respective owners. RF Radio Frequencies SMA Sub Miniature version A co-axial RF connection RJ11 Connector type and reference for the POTS telephone port POTS Plain Old Telephone Service GPS Global Positioning System GSPS Inmarsat’s Global Satellite Phone Service PABX Private Analogue Branch Exchange IP53 Ingress rating specifying the environmental protection. Package Contents Optional Accessories Additional Information Check that your TR400 or OC400 package contains all of the following items: The following optional accessories are available for your TR400 or OC400 terminal For the latest in supporting software and documentation for FleetPhone please contact www.beamcommunications.com/support FF Active Antennas • ISD710 Maritime Antenna (Active) • ISD715 Transport Magnetic Antenna (Active) • ISD720 Transport Bolt Antenna (Active) 1 x Terra 400 Terminal OR FF 1 X Oceana 400 Terminal AND FF 1 x 110-240V AC Plug Pack FF 1 x 10-32V DC Power Cable FF 1 x USB Cable FF User Manual & Quick Start Guide Falcon application is available for download from: http://www.beamcommunications.com/support Antenna Cable Kits for Active Antennas • ISD932 6m cable kit (Active) • ISD933 13m cable kit (Active) • ISD934 18m cable kit (Active) • ISD935 31m cable kit (Active) • ISD938 40m cable kit (Active) Other Resources Available Online - Advanced Configuration – inbuilt to Falcon application - Quick Start Guide & Manual - Antenna Installation Guide - FleetPhone firmware upgrade if required Passive Antennas • ISD700 Directional/Fixed Antenna (Passive) Antenna Cable Kits for Passive Antennas • ISD936 10m cable kit (Passive) • ISD937 20m cable kit (Passive) • ISD939 30m cable kit (Passive) • ISD940 40m cable kit (Passive) • ISD941 50m cable kit (Passive) See your service provider for pricing and availability of these quality BEAM accessories. Terra400 & Oceana400 - Installation & User Manual Safety Information IMPORTANT! Please read the following information carefully before installing and using the TR400/OC400. Failing to follow instructions may compromise the safety of the product and may result in personal injury and/or equipment damage. Please consult your supplier if you have any further questions. Refer to the appropriate section of this TR400/ OC400 Installation & User Manual for additional safety information. • • • Store the system in a cool and dry area. Do not submerge the system in water. Do not place foreign metal objects or debris in the system. If debris enters into the system, please return to factory for service. WARNING DO NOT open equipment. There are no userserviceable parts inside. If a DC power supply is to be used, its output must comply with the Safety Extra Low Voltage (SELV) requirements of IEC60950. All connectors must only be connected to equipment ports which comply with the Safety Extra Low Voltage (SELV) requirements of IEC60950. POTENTIALLY EXPLOSIVE ATMOSPHERES • Obey all signs and instructions. • Sparks may occur during cable installation and could cause an explosion or fire resulting in bodily injury or even death. • Areas with a potentially explosive atmosphere are often but not always clearly marked. They include, but are not limited to: »» fuelling areas such as gasoline stations »» below deck on boats; »» fuel or chemical transfer or storage facilities; »» areas where fuel odors are present (for example, if a gas/propane leak occurs in a car or home); » » areas where the air contains chemicals or particles, such as grain, dust, or metal powders; »» any other area where you normally would be advised to turn off your vessel engine. Safety - Inmarsat Transceiver Terra 400 and Oceana 400 The TR400/OC400 is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. • The TR400/OC400 has an in-built transceiver which is designed to be used with an external antenna. The antenna transmits RF energy. The antenna (fitted via an extension coaxial cable to the terminal) must be located more than > 55cm from the human body (person) when in operation. • International agencies have set standards and recommendations for the protection of public exposure to RF electromagnetic energy. These standards are based on extensive scientific review by scientists, engineers, and physicians from universities, government health agencies, and industry groups. They review the available body of research to develop ANSI standard. These ANSI standards are reviewed regularly for research development: • • »» International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1996 »» Verband Deutscher Elektrotechniker (VDE) DIN-0848 »» United States Federal Commission, Radio Frequency Exposure Guidelines (1996) »» National Radiological Protection Board of the United Kingdom, GS 11, 1988 »» American National Standards Institute (ANSI) IEEE. C95. 1-1992 Do not operate your satellite telephone when a person is within 55cm of the antenna. A person or object within 55cm of the antenna could impair call quality and may cause the phone to operate at a higher power level than necessary and expose that person to RF energy in excess of that established by the FCC RF Exposure Guidelines. As a precaution, please maintain the maximum body distance possible from the antenna during call transmission. Terra400 & Oceana400 - Installation & User Manual IMPORTANT Cellular & Satellite terminals or mobiles operate using radio signals and communication networks. Because of this, the connection cannot be guaranteed at all times or under all conditions. Therefore, you should never rely solely upon any wireless device for essential communications, for example emergency calls. Terra 400 and Oceana 400 FCC Information This equipment has been tested and found to comply with the limits for a Class B digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. 10 This device has been designed to operate with antennas ISD710 AT1595-82, ISD715/ISD720 AT1595-83/ISD700 and having a maximum gain of 6dBi dB. Antennas having a gain grater than 6dBi dB are strictly prohibited for use with this device. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that required for successful communication WARNING Changes or modifications not expressly approved by Beam Communications could void the user’s authority to operate the equipment. Electronic Devices Other Medical Devices Posted Facilities Most modern electronic equipment is shielded from RF signals. However, certain equipment may not be shielded against the RF signals from your wireless phone. If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Turn your phone OFF in any facility where posted notices require such as hospitals and on-board aircraft. Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of six inches (6”) be maintained between a wireless phone’s antenna and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research. Persons with pacemakers: • Should ALWAYS keep the phone more than six inches from their pacemaker when phone is turned ON. • Should turn the phone OFF immediately if you have any reason to suspect interference is taking place. Vessels RF signals may affect improperly installed or inadequately shielded electronic systems in vessels. Check with the manufacturer or its representative regarding your vessel. You should also consult the manufacturer of any equipment that has been added to your vessel. Performance of electronically controlled brake and/or guidance systems can, under certain unique conditions, be subject to interference by mobile radio operation. Although the transceiver meets all requirements regarding RF emissions, you should mount the transceiver as far as possible from the guidance system to minimize any interference. Terra400 & Oceana400 - Installation & User Manual 11 Key Features Terra 400 & Oceana 400 TR400/OC400 is an intelligent basic terminal specifically designed for the Inmarsat network. TR400/OC400 enables you to use an RJ11/POTS connection with a standard corded, cordless or DECT handset. Alternatively, it can also be interfaced with a PABX system. Back Front TR400/OC400 Design • • • • High quality ABS Plastic Wall mounting Integrated antenna connections IP53 Rated (Rain proof enclosure) when mounted vertically. Power • • Supports10-32V DC power imput 110-240V AC plug pack, included Other Key Features • • • • 12 USB data port STATUS LED indicators Primary “default” rear access SIM port Supports Beam Active & Passive Antenna Terra 400 Equipment Overview 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Signal LED Call LED Message LED Antenna TNC Connector GPS SMA Connector Wall Moutning Hooks SIM Card Slot and Cover USB Port POTS/RJ11 Port Power Port Terra 400 10 Terra 400 Terra400 & Oceana400 - Installation & User Manual 13 Installation Guidelines This guide outlines the process for installing the TR400/OC400 Terminal. This kit must not be used with any other device. • Only qualified personnel should install this communication equipment. • Ensure that the units are protected from dirt and moisture. • Select an area to mount components where there is no interference from other objects. • Ensure that each mounting surface is strong enough to support the component being mounted to prevent the component from loosening over time. • Mount all components securely to prevent shifting that could cause injury or could interfere with safe vessel operation. Always use the supplied mounting hardware. • Leave space around the units to allow cooling and ensure there are adequate clearance for cables. • Ensure the units can be easily removed. • Vertical (wall) mounting orientation is required to maintain IP53 rain protection. 14 Routing Cables • • • • Route cables so they are protected from pinching, sharp edges, and crushing. Use grommets wherever a cable must pass through a hole in a metal panel Keep all in-line connectors accessible. For an extra clean installation, a hole may be driven through the surface directly . • Guidelines for Electrical Connections The system is designed to operate in negative ground 10 to 32 Volt DC electrical systems only. If using the DC cable lead: • The best power connection point for the positive primary power lead is the positive terminal of the battery. Often, direct connection to the battery is inconvenient, and you may find it easier to connect the positive leads to the starter solenoid. Always select a point as close as possible to the battery. • Connect the negative primary power leads to a good ground point on the vessel chassis or at the battery. If you must attach the negative primary power lead directly to the negative pole of the battery, you may optionally insert a 10-amp fuse (not included) into the ground (0V) line. Failure to insert a fuse can cause • equipment to overheat if a wiring fault exists. Many parts of a vessel can produce electrical noise that interferes with the electrical radio system operation. The ignition system is the most common source of electrical noise interference. Before you begin installation, ensure that the ignition wiring and connections to the vessel battery are in good working condition. Verify that low resistance connections are present between the battery negative terminal, the vessel chassis, and/or the engine block. All wire connections should be clean and tight. WARNING Do not connect the TR400/OC400 interface power cable to the unit until the full installation is completed. Installation Procedure Installing the TR400/OC400 Terminal The two external antenna connectors can be found in the cavity at the top of the TR400/ OC400 Terminal. There are two RF connections required, the Satellite TNC – Female Connector and GPS SMA-Female connector. 1. Refer to the antennas installation guide for antenna mounting and location requirements. 2. Connect the antenna cable labelled “GPS” to the antenna connector labelled “GPS” via the SMA connector 3. Connect the antenna cable labelled “Inmarsat” to the antenna connector labelled “ISAT” via the SMA connector. 4. Connect the GPS-SMA (F) cable end to the TR400/OC400’s SMA connector 5. Connect the GSPS - TNC (F) antenna cable end to the TR400/OC400’s satellite connector Anntena Connection Diagram (Fixed/Directional Antenna) THIS SIDE UP Install the components in the following order. More detailed instructions can be found in the sections following. 1. Install the external Inmarsat antenna 2. SIM installation 3. Wall mounting orientation 4. Rear connector bay 5. Connect POTS/RJ11 interface 6. USB port connection 7. Connect power to terminal 8. Configuration settings 1) Inmarsat Antenna Connection SMA GPS Antenna Cable SMA SMA Satellite Antenna Cable TNC Warning To avoid sparking if a short circuit is present, turn OFF power to the terminal BEFORE connecting antenna cables. Terra400 & Oceana400 - Installation & User Manual 15 2) SIM Installation If your Service Provider has not installed the SIM card for you, follow these steps to install. 1. 2. 3. Slide the tray guide of the SIM connector into the Open position. Turn power OFF to the Terminal. Failure to turn OFF can result in corruption of your SIM card memory. Release the SIM cover by unlatching the latch with your finger or thumb. The SIM Cover is shown highlighted below. 5. 6. 4. Gently insert the SIM card into the tray slots making sure that the golden connectors are facing downwards. Lower the tray and slide the tray guide into the lock position. Raise the SIM tray as shown below to have access to insert the SIM card. 7. Terra400 & Oceana400 - Installation & User Manual Replace the SIM cover. 17 3) Wall Mounting Orientation There are two mounting holes at the back of the terminal (as shown, shaded, in the below image). The distance (from centre to centre) between the mounting holes is 10 cm. You are required to use the included two mounting screws (as shown below) on the wall which will securely mount the terminal on the wall in a vertical position. ~4mm Optional through-wall Right angled adapters are optionally fitted to the external antenna connectors to allow routing of cables through a wall. A “clean” installation free of any visible cabling can be achieved with the use of right angled connectors . NOTE Vertical (wall) mounting orientation is required to maintain IP53 rain protection. MOUTING SCREWS SMA Adaptor (GPS) TNC Adaptor (GSPS) <60° 10cm 18 4) Rear Connector Bay 5) Connect RJ11/POTS Interface Any standard analogue POTS telephone (POTS = Plain Old Telephone Service) is supported by the TR400/OC400 Terminal. The Terminal supplies power to the analogue phone as well as ring, dial and busy tones. Route the telephone cabling (up to 600m) from the analogue phone. Mount the analogue phone if required, and plug the RJ11 cable into the TR400/OC400 RJ11 port. A. USB Data Port B. RJ11/POTS Port C. DC power and accessory input Terra400 & Oceana400 - Installation & User Manual 19 6) USB Port Connection The TR400/OC400 terminal has a mini USB data port to enable upgrading of the firmware, advanced configuration, and data connection. DC Power Source Installation 1. 2. YELLOW RED BLACK 3. The DC power cable has three wires, RED, BLACK and YELLOW. The RED and BLACK wires are used for the power connection while the YELLOW 7) Connecting Power to the Terminal The TR400/OC400 terminal can be powered from the supplied AC Plug pack, or connect to an external 10-32V DC power source. ISD950 AC Plug Pack Installation For installation using ISD950 110-240 AC plug pack, connect the 4-way Microfit connector from the plug pack to the 4-way power connector on the rear of the TR400/OC400 terminal. In this configuration the ignition/accessory status is always ON. 20 wire can be connected to a vessel accessories, ignition sense or other similar circuits to control the ON/OFF status of the TR400/OC400 terminal in synchronization with a vessel operation. By default, the TR400/OC400 terminal will stay on for 20 minutes after this input (YELLOW wire) is switched off. If a call is in progress while this occurs, the TR400/ OC400 terminal will stay on for 20 minutes after the call is terminated. Please follow the steps below to connect the DC power cable to the battery power and the TR400/OC400 terminal. 4. 5. Route the wire end of the DC power cable to the connection point. Connect the BLACK wire to the negative terminal of the battery (10A fuse recommended) or the vessel chassis (if negatively grounded chassis). Connect the RED wire to the positive terminal of the battery. It is recommended to add the 5A fuse (supplied) between them. Connect the YELLOW wire to the vessel accessory power. If the accessory power is unavailable, this may be connected to a vessel ignition voltage. It is recommended to add a 1A fuse between them. The accessory wire enables the TR400/OC400 to turn on and off as the vessel key is enabled or disabled. If this function is not required, the YELLOW wire MUST be connected to the RED wire. Connect the 4-way Microfit connector on the DC power cable to the 4-way power connector on the rear of the TR400/OC400. RED (+) Vin 10 to 32VDC BLACK (-) OV Power Ground YELLOW (IGN) Ignition / Accessory To Battery Positive Terminal (5A Fuse recommended) To Negative Terminal or chassis To ACC switched power (1A Fuse recommended) 8) Configuration Settings The TR400/OC400 terminal is ready for you to make voice calls as soon as it is registered. But if required, your TR400/OC400 terminal allows advanced configuration to customise operation. This first step for configuration is to install the Beam USB driver. USB Driver Installation TR400/OC400 Terminal USB data port requires an interface driver to be installed on the user’s computer prior to undertaking data communication. This driver supports the following operating systems: Windows XP (SP3 or above) & Windows 7 The Windows Driver for the TR400/OC400 is contained in the Falcon application download. If required separatly, the USB driver can be downloaded from: Configuration using Beam Falcon application The Falcon application can be downloaded from: http://www.beamcommunications.com/support Follow the instructions in the downloaded application to install. Launch the Falcon application which is used to connect to the terminal via the USB port. You can then use the application for a range of options such as: • View the status of the terminal (signal, temperature, input voltage) • firmware maintenance • configure different POTS/RJ11 settings • configure power modes • SIM card PIN/PUK handling http://www.beamcommunications.com/support Terra400 & Oceana400 - Installation & User Manual 21 SIM PIN If your SIM Card requires activation, simply follow the instructions provided by your authorised Inmarsat Service Provider. Your SIM has a PIN which can be enabled to be entered each time the terminal is powered and registered. If you require to use the PIN for extra security then follow these steps during power-up to enter the SIM PIN and allow the unit to register on the network: 1. Turn ON power to the TR400/OC400 terminal. The Signal LED will flash RED. 2. Lift the RJ11/POTS handset, and listen for a PIN tone. (See “Types of tones on RJ11/ POTS” page 25). 3. Enter the PIN on the handset keypad, followed by the # button. 4. Hang up the RJ11/POTS handset and wait for the TR400/OC400 terminal to acquire lock and registration. Alternatively, the SIM PIN can be disabled so that the terminal will automatically register. Please use the Falcon application to perform this SIM card configuration. The Falcon application also allows the SIM PIN to be changed, and the PUK to be entered if SIM is locked. 22 5. NOTE: If you enter the PIN incorrectly 3 times, the SIM card locks, and you need to enter the PUK. You must use the PUK code supplied by your Service Provider to unlock the SIM. If you dont have a PUK code please contact your Service Provider. SIM PUK If you have locked your SIM card, you can enter the PUK and then reset the PIN via the Falcon application. You must use the PUK code supplied by your Service Provider to unlock the SIM. Alternatively you can enter the PUK via the RJ11/POTS handset: 1. Turn on power to the terminal. The Signal LED will flash RED. 2. Lift the RJ11/POTS handset, and listen for a PUK tone. (See “Types of tones on RJ11/ POTS” page 25). 3. Enter the PUK on the handset keypad, followed by the # button. 4. Hang up the RJ11/POTS handset and wait for the TR400/OC400 terminal to acquire lock and registration. The terminal has now loaded a default PIN of “1111” into the SIM. The TR400/OC400 terminal has also DISABLED the SIM PIN requirement on powering up of the terminal. NOTE: If you require to change the SIM PIN from the default PIN, please use the Falcon application Operation Registration RJ11/POTS Phone Use 1. Mobile Originating 1. Lift the RJ11/POTS phone handset “OFFHOOK” and listen for the dial tone. The call LED will flash GREEN to indicate the RJ11/POTS is in use. 2. Dial (using the full country codes) on the RJ11/POTS telephone keypad. 3. Once the call is connected, the POTS STATUS LED will flash to indicate a call is in progress. 4. Place the RJ11/POTS phone handset “ON HOOK” to terminate the call. Mobile Terminating 1. The RJ11/POTS phone will sound its ringer. 2. Lift the RJ11/POTS phone handset “OFFHOOK” to answer the call. 2. 3. Turn on power to the terminal. The Signal LED will start flashing RED. Wait for the terminal to acquire GPS lock and register to the Inmarsat network. This may take up to 2 minutes. The Signal LED will then be solid GREEN or YELLOW and the terminal is ready for calls. NOTE: If your SIM has the PIN enabled, see section “SIM PIN use” to enter PIN, or to permanently disable PIN. The terminal will not register if PIN is required. NOTE: (Default Operation) For mobile Terminated calls, the call will remain active for ~90 seconds even if the RJ11/POTS phone is placed ONHOOK. To end the call immediately, the other calling party must hang up (ONHOOK) the call. Terra400 & Oceana400 - Installation & User Manual Data Use Ensure that you have installed the Beam USB driver – see section “Configuration Settings ” (shown on page 21). The TR400/OC400 terminal allows for circuit switched data via the Beam USB data port that is presented when plugged into your PC. Follow the normal procedures with your data application to connect. Once connected, the Call LED will be flashing YELLOW. Once the circuit switched connection has ended, the Call LED will turn off. NOTE: During a Data connection, the RJ11/POTS handset cannot make or receive voice calls. An unavailable tone will be heard on the RJ11/ POTS handset. 23 Terra 400 & Oceana 400 LED Status Terra 400 & Oceana 400 LED Status Table All LED status lists below exclude error states. Oceana 400 1. 2. 3. Signal LED Call LED MSG LED GREEN RED YELLOW ON Good signal Registered No signal Registered Poor signal Registered FLASHING Good signal Not registered No Signal Not registered Poor signal Not registered ALTERNATING Alternating GREEN, YELLOW, RED. Error state entered. The Call and Message LED’s indicate the error code. Terra 400 24 SIGNAL LED MESSAGE LED GREEN RED YELLOW ON N/A N/A N/A FLASHING Voice mail has been received SMS is present in the inbox Both a voice mail and inbound SMS has been received ALTERNATING N/A N/A N/A CALL LED GREEN RED YELLOW ON POTS off-hook N/A DTR present on data port FLASHING POTS call in progress N/A Data call in progress (DCD active) ALTERNATING N/A N/A N/A Error Codes Types of Tones on RJ11/POTS When the signal LED is cycling between GREEN, YELLOW, and RED: CALL LED MESSAGE LED DESCRIPTION/ERROR CODE TYPE OF TONE SOUND DESCRIPTION GREEN GREEN SIM PIN required Dial Tone Continuous tone Telephone ready for use Insert SIM card Progress Tone Continuous short beep, with 3 second interval Number has been dialled but call has yet to connect. Unavailable Tone Beeping tone (engaged) Phone is not registered, or no signal. Calls cannot be made SIM PIN Required TBC A simpin is required to be entered SIM PUK Required TBC A PUK code is required to be entered Phone off-hook Fast ascending tone, repeating. Phone has been left offhook for > 15 seconds and is not in a call. GREEN OFF OFF GREEN PUK code required RED RED Fail to communicate with core module RED OFF GPS antenna power error OFF RED SAT antenna power error RED GREEN SIM locked. Contact Service provider GREEN RED System error Special Modes of Operation Firmware Upgrade Mode • In firmware upgrade mode all LED’s will flash RED. Transceiver (USB Bridge) Mode • In this mode all LED’s will flash GREEN. Terra400 & Oceana400 - Installation & User Manual 25 Assuring Quality of Inmarsat Service Inmarsat is committed to providing subscribers around the world with consistent, reliable, quality voice and data access all day, every day. The Inmarsat satellite system is monitored for call performance from numerous locations 24 hours a day, 7 days a week in order to achieve this. There are conditions that can compromise the quality of the service you may receive. These include: • Obstructions • Cabling • RF Interference Obstructions Nearby tall buildings or similar structures, heavily leafed trees and mountains can all degrade performance as they block the signal between the antenna and the satellites. Inmarsat performance is immune from natural environments such as clouds, fog, rain, snow, wind and smoke. 26 Cabling Using an externally mounted antenna provides an ideal solution for many applications. It is very important that both the antenna cabling and antenna are Beam approved products. Always ensure all RF connectors are screwed together firmly and ensure there are no sharp bends in the cabling between the TR400/OC400 and the antenna. RF Interference All wireless devices, including satellite telephones, are susceptible to RF (radio frequency) interference from other electronic devices. This problem is more evident when numerous antennas and broadcasting devices are located within close proximity to each other. Symptoms of RF Interference Symptoms of RF interference often resemble those that arise when an antenna is being operated with an obstructed view of the sky. Some of these symptoms include; erratic or no signal strength indication dropped calls or warbled or otherwise distorted voice. These symptoms may be intermittent or persistent, depending largely on the interference source, its distance, strength and frequency relative to the Inmarsat unit. Mitigation of RF Interference Inmarsat Service degradation due to RF interference can be significantly improved by: • Increasing the distance and moving the Inmarsat antenna off axis from the source of the interference, and • Using an external band pass filter and an external antenna. WARNING Failure to use Beam approved antenna cables will result in degraded performance and may damage the TR400/OC400 terminal. Specification Summary Transceiver Accessories Electrical & Environmental Specifications - TR400/OC400 Inmarsat-4 Satellite ISD932 IsatDock 6m SMA/TNC cable kit (Active) GMR-2+ Frequency Bands ISD933 IsatDock 13m SMA/TNC cable kit (Active) ISD934 IsatDock 18m SMA/TNC cable kit (Active) ISD935 IsatDock 31m SMA/TNC cable kit (Active) ISD938 IsatDock 40m SMA/TNC cable kit (Active) ISD936 IsatDock 10m SMA/TNC cable kit (Passive) ISD937 IsatDock 20m SMA/TNC cable kit (Passive) ISD939 IsatDock 30m SMA/TNC cable kit (Passive) ISD940 IsatDock 40m SMA/TNC cable kit (Passive) ISD941 IsatDock 50m SMA/TNC cable kit (Passive) RST055 UPS Battery Pack Average Power Consumption (Active Antenna Connected) Current @ 15v DC Power Standby 0.21A 3.1W Transmit 0.57A 8.5W TBD TBD 1.73A 25.9W Current @ 15v DC Power Sleep Mode Peak Current Average Power Consumption (Passive Antenna Connected) 2.5W Transmit 0.29A 4.4W TBD TBD 0.56A 8.4W Physical Specifications Dimensions 240 x 190 x 53 (mm) 8.0 x 7.5 x 2.1 (inches) 0.58kg 1.28lbs TBD TBD Operating Range TBD TBD Storage TBD TBD Weight Total Kit Weight Rx Operating Frequency 1518 – 1565 MHz (Inmarsat) RF Output Impedance: Carrier frequencies 1565.19 – 585.65 MHz (GPS) 50 Ohms Channel 0 = 1626.525 MHz Channel 169 = 1660.475 MHz TX Modulation GMSK OQPSK Connectors / Interfaces 0.17A Peak Current 1626.5 - 1660.5 MHz RX Modulation Standby Sleep Mode Tx Operating Frequency Kit Contents Terra 400 RJ11/2-wire, 5REN @ 600m, Adjustable dial, ring, busy tone configured frequency and adaptive impedance. Terra 400 Terminal Inmarsat Antenna TNC-Female User Manual & Quick Start Guide GPS Antenna SMA-Female 2 x screws for wall mounting 10-32 V DC 4-way microFit (AC/DC adator, or DC lead) Configuration/Data USB Mini B POTS/RJ11 Certifications Environment Specifications Humidity TBD IP53 Rating 5 = Protected against dust limited ingress (no harmful deposits). 3 = Protected against direct sprays of water up to 60° from the vertical. Inmarsat, FCC, CE Compliance, Electrical Safety, RoHS, Industry Canada, C-Tick Terra400 & Oceana400 - Installation & User Manual 110-240V AC Plug Pack 15v DC Out 10-32V DC Power Cable, & USB Cable ISD700 Directional/Fixed Antenna (Passive) Kit Contents Oceana 400 Oceana 400 Terminal 110-240V AC Plug Pack 15v DC Out 10-32V DC Power Cable, & USB Cable User Manual & Quick Start Guide 2 x screws for wall mounting ISD710 Maritime Antenna (Active) 27 Physical Dimensions - TR400/OC400 240mm 65mm 100mm 53mm 190mm 28 Trouble Shooting This chapter provides information to help you troubleshoot problems you may encounter while running the TR400/OC400. Q1 How do I know if my TR400/OC400 is registered on the Inmarsat network? The signal LED on the terminal will change to GREEN or YELLOW when it is registered and able to make calls on the network. Q2 No power on TR400/OC400. Check power is connected to the interface unit, and fuse ok. Ensure the Connector cable to the TR400/ OC400 is firmly fitted. Check for Short-circuit on antenna cables. Q3 The signal LED is flashing and call quality is poor. Ensure all antenna connectors are tight. The antenna is operating in a location that it can see the satellite and there are no obstructions. Beam certified antenna cabling is being used and there are no sharp bends or cuts in the cable. If using a fixed passive antenna, ensure it is orientated correctly and pointing at the satellite. Q4 I am looking for the latest manuals and support information for the TR400/OC400 terminal? Visit: http://www.beamcommunications. com/TR400/OC400 Q5 Dropped calls When you are in motion the satellite signal may become obstructed (such as buildings, bridges, tunnels, larger vessels). Check the antenna connection. Ensure the antenna cable has not been damaged. Ensure that only approved antenna cable has been used. Refer to Antenna Install Guide on Beam website support. Q7 TheTR400/OC400 appears to be turning ON/OFF and is not registering. Ensure the power supply can provide at least 3.5A at 12volts. If power is being supplied from a battery, ensure the connections are tight and the contacts are clean. Check for short-circuit on antenna cables. Terra400 & Oceana400 - Installation & User Manual 29 Beam Warranty Conditions BEAM Communications gives this express warranty (along 2. BEAM Communications does not warrant any 7. BEAM Communications will not accept with extended warranty endorsements, where applicable) installation, maintenance or service of the Products responsibility for any invoiced goods or services in lieu of all other warranties, express or implied, including not performed by BEAM, nor does it warrant the use that are not covered by a BEAM Communications (without limitation), warranties of merchantability and of Products with unapproved ancillary products. written purchase order. Under no circumstances BEAM Communications will correct any defects does BEAM Communications agree to pay for warranty and obligation with regard to our products as in material or workmanship of products labour or other related expenses associated with well as the Customer’s sole remedy. manufactured by BEAM which appear within (12) the troubleshooting and/or repair of our product BEAM Communications expressly disclaims all months and (24) months replacement warranty for liability and responsibility for any special, indirect or IsatDock cradles ONLY, from the date of shipment consequential damages or any further loss of any kind by BEAM Communications to the Customer. on product specifications that are current at the whatsoever resulting from the use of our product(s). BEAM Communications will repair or replace, at time of publication. Product specifications, designs The Customer’s sole and exclusive remedy and the our option, any defective product,provided that and descriptive literature are subject to change limit of BEAM liability for any loss whatsoever, shall our analysis and/or inspection discloses that such as improvements are introduced. Although we not exceed the purchase price paid by the Customer defects developed under normal and proper use. announce changes as they occur, we cannot This warranty does not extend to goods subjected guarantee notification to every Customer. BEAM All products manufactured by BEAM Communications to liquid or particulate ingress, extreme humidity, Communications warrants delivered product to are warranted to be free from defects in material and misuse, neglect, accident or improper installation, conform to the most current specifications, designs workmanship in accordance with and subject to the or to maintenance or repair of products that have following terms and conditions: been altered or repaired by anyone except BEAM 1. Communications unless otherwise stated in writing. for particular categories of products or Customers, The warranty is a return-to-base warranty and by information sheets published as deemed freight is paid by the sender. appropriate by BEAM Communications. The A charge of USD $150 including return freight will warranty for third party Products is that of the or warranty-processing arrangements have been be made for testing returned product which is not third party and not BEAM warranty. agreed upon in writing by BEAM. defective or is found to be defective as the result fitness for a particular purpose. This constitutes our sole for the product to which a claim is made. 3. 4. This warranty is limited to the original Customer only. It cannot be transferred or assigned to third 5. parties unless the intent to transfer to a third party is expressly indicated in a purchase order and/ 6. of improper use, maintenance or neglect. 30 without prior specific written authorization. 8. Information in our descriptive literature is based and descriptive literature. 9. This warranty policy may be expanded or limited, BEAM Communications 8 Anzed Court, Mulgrave Victoria, 3170, AUSTRALIA Tel: +61 3 8588 4500 Fax: +61 3 9560 9055 www.beamcommunications.com PART #: USRMAN005801 Web: www.beamcommunications.com Info: info@beamcommunications.com Support: support@beamcommunications.com
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xmp.iid:254500BD2A2FE01181CFBA169402C652, xmp.iid:264500BD2A2FE01181CFBA169402C652, xmp.iid:274500BD2A2FE01181CFBA169402C652, xmp.iid:284500BD2A2FE01181CFBA169402C652, xmp.iid:294500BD2A2FE01181CFBA169402C652, xmp.iid:2A4500BD2A2FE01181CFBA169402C652, xmp.iid:2B4500BD2A2FE01181CFBA169402C652, xmp.iid:2C4500BD2A2FE01181CFBA169402C652, xmp.iid:2D4500BD2A2FE01181CFBA169402C652, xmp.iid:2E4500BD2A2FE01181CFBA169402C652, xmp.iid:9B2D1F294532E011A4D29655958C91B2, xmp.iid:9C2D1F294532E011A4D29655958C91B2, xmp.iid:0A18560E7E32E011A4D29655958C91B2, xmp.iid:ED4887A80533E0118529A49FF5F50E92, xmp.iid:EE4887A80533E0118529A49FF5F50E92, xmp.iid:EF4887A80533E0118529A49FF5F50E92, xmp.iid:F04887A80533E0118529A49FF5F50E92, xmp.iid:F14887A80533E0118529A49FF5F50E92, xmp.iid:A8116F200234E01197ECFD20AFFCFD52, xmp.iid:093BD5955D35E011B934F6E3C3FFECF8, xmp.iid:958A99783A3AE011843FB3EF9F4A9A6B, xmp.iid:968A99783A3AE011843FB3EF9F4A9A6B, xmp.iid:9197CC95E53AE011950BB24A6EBA4128, 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xmp.iid:74309A326D4BE0118DC3DF686D53295B, xmp.iid:75309A326D4BE0118DC3DF686D53295B, xmp.iid:76309A326D4BE0118DC3DF686D53295B, xmp.iid:77309A326D4BE0118DC3DF686D53295B, xmp.iid:BDAB4ECE8D4BE0118DC3DF686D53295B, xmp.iid:BEAB4ECE8D4BE0118DC3DF686D53295B History When : 2010:07:05 08:52:43+10:00, 2010:07:05 09:09:38+10:00, 2010:07:05 09:09:38+10:00, 2010:07:05 09:46:15+10:00, 2010:07:30 16:59:20+10:00, 2010:08:02 09:14:54+10:00, 2010:08:02 11:46:46+10:00, 2010:08:02 13:30:04+10:00, 2010:08:02 15:22:01+10:00, 2010:08:02 15:22:01+10:00, 2010:08:02 15:23:28+10:00, 2010:08:02 15:23:28+10:00, 2010:08:02 15:24:47+10:00, 2010:08:02 15:24:47+10:00, 2010:08:02 15:25:34+10:00, 2010:08:02 15:25:34+10:00, 2010:08:02 16:59:27+10:00, 2010:09:08 17:00+10:00, 2010:09:09 11:58:01+10:00, 2010:09:09 13:54:20+10:00, 2010:09:09 13:54:20+10:00, 2010:09:15 16:50:43+10:00, 2010:09:16 12:39:12+10:00, 2010:09:16 12:40:20+10:00, 2010:09:17 16:54:06+10:00, 2010:09:20 09:46:11+10:00, 2010:09:20 13:42:50+10:00, 2010:09:20 13:42:50+10:00, 2010:09:20 17:02:39+10:00, 2010:09:21 07:58:13+10:00, 2010:09:21 09:26:20+10:00, 2010:09:21 11:34:48+10:00, 2010:09:21 11:54:02+10:00, 2010:09:21 17:07:38+10:00, 2010:09:22 15:13:30+10:00, 2010:09:22 15:44:02+10:00, 2010:09:23 16:57:29+10:00, 2010:09:24 14:10:01+10:00, 2010:09:24 14:29:38+10:00, 2010:09:24 15:54:19+10:00, 2010:09:24 15:57:47+10:00, 2010:09:24 15:59:16+10:00, 2010:09:24 16:01:35+10:00, 2010:09:24 16:03:27+10:00, 2010:09:24 16:38:25+10:00, 2010:09:24 16:43:05+10:00, 2010:09:24 16:45:11+10:00, 2010:09:27 09:31:38+10:00, 2010:09:27 13:58:45+10:00, 2010:09:27 15:08:02+10:00, 2010:09:27 15:15:31+10:00, 2010:09:27 15:32:18+10:00, 2010:09:27 16:08:55+10:00, 2010:09:27 16:18:29+10:00, 2010:09:27 16:34:58+10:00, 2010:09:27 16:41:59+10:00, 2010:09:27 16:54:17+10:00, 2010:09:27 17:38:30+10:00, 2010:09:27 17:57:26+10:00, 2010:09:28 09:50:10+10:00, 2010:09:28 10:32:32+10:00, 2010:09:28 15:47:55+10:00, 2010:09:28 17:05:24+10:00, 2010:09:29 13:20:42+10:00, 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