Bitel FLEX5100 CREDIT/DEBIT CARD TERMINAL User Manual FLEX5100 manual

Bitel Co., Ltd. CREDIT/DEBIT CARD TERMINAL FLEX5100 manual

USERS MANUAL

FLEX 5100 / IC 5100 Manual 1/14 FLEX 5100 (IC 5100) User’s Manual Bitel co., Ltd.
FLEX 5100 / IC 5100 Manual 2/14 TABLE OF CONTENTS User’s warning. …………………..…………………………………………………………1 Product component…………………………….……………………………………………2 IDLE PROMPT / MAIN MENU……..…………………………………….………………3 New Transaction MENU……………………………………………………………………4 Credit Sale MENU………………………………………………………….……………….5 Debit Sale MENU……………………………………………………………….…………..6 Check Authorization / Verification MENU…………………………………………………7 Refund Credit Card MENU…………………………………………………………….…...8 Refund Debit Card MENU………………………………………………………………… 9 Off-line Sale MENU(also called force sale)……………………………………………… 10 Auth only……………………………………………………………………………… ….11 Mail / Phone Order(AVS) Sale MENU……………………………………………………12 Reports MENU – Bath Reporting………………………………………………………….13 Batch Functions…………………………………………………………………………....14 Setup……………………………………………………………………………………….15 FLEX 5100(EMV approval) / New Transaction…………………………………………..16 FLEX 5100(EMV approval) / Credit Sale………………………………………………....17 FLEX 5100(EMV approval) / Balance Inquiry……………………………………………18 FLEX 5100(EMV approval) / Cash Advance……………………………………………..19 FLEX 5100(EMV approval) / Refund……………………………………………………..20 FLEX 5100(EMV approval) / Void………………………………………………………..21 FLEX 5100(EMV approval) / Settlement………………………………………………….22 FLEX 5100(EMV approval) / View Transaction………………………………………….23 FLEX 5100(EMV approval) / Print Total………………………………………………….24 FLEX 5100(EMV approval) / Logon Terminal……………………………………………25 FLEX 5100(EMV approval) / Terminal Setup…………………………………………… 26 FLEX 5100(EMV approval) / Contrast Set………………………………………………..27 FLEX 5100(EMV approval) / Changing Pin………………………………………………28 FLEX 5100(EMV approval) / Basic Test………………………………………………….29 Key, ICON component of FLEX 5100(IC5100)…………………………………………..30 SAM, SIM, RUIM SOCKET………………………………………………………………31 Troubleshooting…………………………………………………………………….… ...32 Bitel co., Ltd.
FLEX 5100 / IC 5100 Manual 3/14 User’s Warning Bitel co., Ltd.
FLEX 5100 / IC 5100 Manual 4/14 Product component Receipt Box Receipt Out Magnetic card opening Display screen device Paper forward key IC card opening Headphone jack Serial port Power plug Battery charge LED Battery charge LED Power plug Serial port Headphone jack Magnetic card opening IC card opening Bitel co., Ltd.
FLEX 5100 / IC 5100 Manual 5/14 IDLE PROMPT / MAIN MENU # Terminal Screen Descriptions for Key Operation and Summary 1 Enter or Swipe Card. 2 *, # keys are scroll menu.(1 line) 3 Displays next page of menu items. *, # keys are scroll menu.(1 line) New Transaction MENU # Terminal Screen Descriptions for Key Operation and Summary 1 Press any key (0-9, *, #) to activate Main Menu. Press Enter Key to select new transaction function. 2 New Transaction Menu. *, # keys are scroll menu.(1 line) 3 Bitel co., Ltd. F L E X 5 1 0 0 SWIPE CARD MAY 01, 03 23:51 Reports Batch Functions <- -> Setup Reports Batch Functions Setup Refund Void <- -> Off-line Sale <- -> Mail / Phone Order <- ->
FLEX 5100 / IC 5100 Manual 6/14 Credit Sale MENU # Terminal Screen Descriptions for Key Operation and Summary A 1 Press F1 or Enter key to begin Sale transaction. A 2 Press F1 for Credit Sale or Press Enter key. B 1 Press F1 or Enter key to begin Sale transaction. B 2 Press F1 for Credit Sale or Press Enter key. 3 Swipe Card or Input Account Number. 4a Manual Entry: Enter expiration date and press enter. 4b Display only when CVV2 pro- cessing option is ON. Press F1, F3, F4 and move to Step 6. Press F2 and move to step 4c. Debit Check <- -> EBT Refund Void <- -> Off-line Sale Swipe Card Or Key Account Number Enter Expiration Date [ MM/YY ] /CVV2 Present CVV2 Illegible CVV2 Not Present Refund Void <- -> Ticket Only Debit
FLEX 5100 / IC 5100 Manual 7/14 4c Skip to step 6 after CVV2 is entered. 5 Card Swipe Only: Enter 4 digits and press Enter key. 6 Enter Amount. Press Enter key. 7 Enter Tip Amount. Press Enter key. 8 Enter Server ID Press Enter key. 9 No key operation. 10 Line Connected.. No key operation. Enter Last 4 Num From Account Number LINE CONNECTED. Enter CVV2 data From Customer Card Enter Amount $00.00 PROCESSING NOW. > Enter Tip Amount $00.00 Enter Server ID
FLEX 5100 / IC 5100 Manual 8/14 11 Data Sending. No key operation. 12 Data Receiving. No key operation. 13 Display and Print Out Sales and Authorization Code. APPROVAL 123456 DATA SENDING DATA RECEIVING
FLEX 5100 / IC 5100 Manual 9/14 Debit Sale MENU # Terminal Screen Descriptions for Key Operation and Summary A 1 Press F1 or Enter key to begin Sale transaction. A 2 Press F2 for Debit Sale or Press scroll key to highlight Debit function then press the Enter key. B 1 Press F1 or Enter key to begin Sale transaction. B 2 Press F2 for Debit Sale or Press scroll key to highlight Debit function then press the Enter key. 3 Swipe Card. 4 Enter Amount. Press Enter key. A 5 Cashback? No answer skip to step 6. (F2) Yes answer show amount entry. (F1) CreditCheck <- -> EBT Refund Void <- -> Off-line Sale Swipe Card Cashback ? YES NO Amount $00.00 Enter Amount $00.00 Refund Void <- -> Ticket Only Credit
FLEX 5100 / IC 5100 Manual 10/14 B 5 Enter Cashback Amount. Next Step 7 6 Display on PINPad Screen and wait for PIN entry. 7 Display on Terminal when External PIN Pad is used. 8 Line Connected.. No key operation. 9 Data Sending. No key operation. 10 Data Receiving. No key operation. 7f Select Standard. 7g Select Dialing Mode. Standard 3. BELL Dialing Mode 3. Blind Mode LINE CONNECTED. DATA SENDING DATA RECEIVING Sale Amt $xxxxx.xx Cash Amt $xxxxx.xx Total Amt $xxxxx.xx ENTER PIN Amount $00.00 Waiting for PIN Enter Cashback Amount $00.00
FLEX 5100 / IC 5100 Manual 11/14 Key, ICON component of FLEX5100(IC5100) Bitel co., Ltd. Void key (FLEX5100) Keypad(0~9) Scroll up (FLXE 5100) Scroll down (FLEX5100) Enter key Power key or Sattlement key (FLEX5100) Cancel keyClear key
FLEX 5100 / IC 5100 Manual 12/14 SAM, SIM, RUIM SOCKET Bitel co., Ltd. SAM #1 SAM #2 SIM / RUIM
FLEX 5100 / IC 5100 Manual 13/14 Troubleshooting Problem Cause Follow-up measures When Power On, LCD screen do not operation Power supply error LCD contrast error Terminal error Confirm a wall socket. Confirm connection Between a wall socket and power plug. Confirm power plug. Adjust LCD contrast. Request A/S. LCD show too Dark or too Bright LCD adjustment errorLCD device error Terminal error Adjust LCD contrast. Request A/S. Paper is not clear Printer head error Printer device error Bad paper Terminal error Open the printer cover and Confirm printer device. Request A/S. * Paper keep in dry place. When Printer pa per hanging on Printer device Bad paper use Paper Insert error Terminal error Use Up key. And eliminate the paper. Clean paper Insert. Request A/S. Character is not normal at LCD screen LCD error LCD device error Terminal error Request A/S. When card don’t Read Card Insert error Bad card use Terminal error Confirm insert direction. Confirm card. Confirm magnetic line. Request A/S. When pinpad do not operate Pinpad error Confirm connection between terminal and pinpad. Request A/S. When time is not correct TimeSetting is wrongTimer error Time Setting. (Date & Time) Request A/S. Bitel co., Ltd.
FLEX 5100 / IC 5100 Manual 14/14 Regulatory Information FCC compliance Information This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received. Including interference that may cause undesired operation. Information to User NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. FCC WARNING: This equipment may generate or use radio frequency energy. Changes or modifications to this equipment may cause harmful interference unless the modifications are expressly approved in the instruction manual. The user could lose the authority to operate this equipment if an unauthorized change or modification is made. Body-worn Operation This device was tested for typical body-worn operations with the back of the CREDIT/DEBIT CARD TERMINAL kept 1.5cm from the body .To maintain compliance with FCC RF exposure compliance requirements, use only belt-clips, holsters or similar accessories that maintain a 1.5cm separation distance between the user’s body and the back of the CREDIT/DEBIT CARD TERMINAL, including the antenna, whether extended or retracted. The use of third-party belt-clips, holsters and similar accessories should not contain metallic components in its assembly. The use of accessories that do not satisfy these requirements may not comply with FCC RF exposure composure compliance requirements, and should be avoided.

Navigation menu