Bitel FLEX5100 CREDIT/DEBIT CARD TERMINAL User Manual FLEX5100 manual

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Document ID	793979
Application ID	XSnSL2PghM/adSc/hZ8pfw==
Document Description	USERS MANUAL
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	31.2kB (389964 bits)
Date Submitted	2007-05-18 00:00:00
Date Available	2007-05-21 00:00:00
Creation Date	2007-05-18 09:29:23
Producing Software	Acrobat Distiller 6.0 (Windows)
Document Lastmod	2007-05-18 09:29:51
Document Title	Microsoft Word - FLEX5100 manual.doc
Document Creator	PScript5.dll Version 5.2
Document Author:	Kyung-Taek

FLEX 5100 / IC 5100 Manual
FLEX 5100 (IC 5100)
User’s Manual
Bitel co., Ltd.
1/14
FLEX 5100 / IC 5100 Manual
TABLE OF CONTENTS
User’s warning. …………………..…………………………………………………………1
Product component…………………………….……………………………………………2
IDLE PROMPT / MAIN MENU……..…………………………………….………………3
New Transaction MENU……………………………………………………………………4
Credit Sale MENU………………………………………………………….……………….5
Debit Sale MENU……………………………………………………………….…………..6
Check Authorization / Verification MENU…………………………………………………7
Refund Credit Card MENU…………………………………………………………….…...8
Refund Debit Card MENU………………………………………………………………… 9
Off-line Sale MENU(also called force sale)……………………………………………… 10
Auth only……………………………………………………………………………… ….11
Mail / Phone Order(AVS) Sale MENU……………………………………………………12
Reports MENU – Bath Reporting………………………………………………………….13
Batch Functions…………………………………………………………………………....14
Setup……………………………………………………………………………………….15
FLEX 5100(EMV approval) / New Transaction…………………………………………..16
FLEX 5100(EMV approval) / Credit Sale………………………………………………....17
FLEX 5100(EMV approval) / Balance Inquiry……………………………………………18
FLEX 5100(EMV approval) / Cash Advance……………………………………………..19
FLEX 5100(EMV approval) / Refund……………………………………………………..20
FLEX 5100(EMV approval) / Void………………………………………………………..21
FLEX 5100(EMV approval) / Settlement………………………………………………….22
FLEX 5100(EMV approval) / View Transaction………………………………………….23
FLEX 5100(EMV approval) / Print Total………………………………………………….24
FLEX 5100(EMV approval) / Logon Terminal……………………………………………25
FLEX 5100(EMV approval) / Terminal Setup…………………………………………… 26
FLEX 5100(EMV approval) / Contrast Set………………………………………………..27
FLEX 5100(EMV approval) / Changing Pin………………………………………………28
FLEX 5100(EMV approval) / Basic Test………………………………………………….29
Key, ICON component of FLEX 5100(IC5100)…………………………………………..30
SAM, SIM, RUIM SOCKET………………………………………………………………31
Troubleshooting…………………………………………………………………….… ...32
Bitel co., Ltd.
2/14
FLEX 5100 / IC 5100 Manual
User’s Warning
3/14
Bitel co., Ltd.
FLEX 5100 / IC 5100 Manual
Product component
Receipt Box
Receipt Out
Display screen
device
IC card opening
Paper forward key
Headphone jack
Serial port
Power plug
Magnetic card
opening
Battery charge LED
Magnetic card opening
Battery charge
LED
IC card opening
Power plug
Serial port
4/14
Bitel co., Ltd.
Headphone jack
FLEX 5100 / IC 5100 Manual
IDLE PROMPT / MAIN MENU
Terminal Screen
FLEX 5100
SWI PE CARD
Descriptions for Key Operation and Summary
Enter or Swipe Card.
MAY 01 , 03 23:51
*, # keys are scroll menu.(1 line)
<-
Reports
Batch Functions
->
Setup
Displays next page of menu items.
*, # keys are scroll menu.(1 line)
<-
->
New Transaction MENU
Terminal Screen
Reports
Batch Functions
Setup
Refund
Void
Off-line Sale
<-
->
Descriptions for Key Operation and Summary
Press any key (0-9, *, #) to
activate Main Menu.
Press Enter Key to select
new transaction function.
New Transaction Menu.
*, # keys are scroll menu.(1 line)
Mail / Phone Order
<-
->
Bitel co., Ltd.
5/14
FLEX 5100 / IC 5100 Manual
Credit Sale MENU
Terminal Screen
<- ->
<-
Refund
Void
Off-line Sale
->
Debit
Check
EBT
->
Refund
Void
Ticket Only
<-
Descriptions for Key Operation and Summary
Press F1 or Enter key to begin
Sale transaction.
Press F1 for Credit Sale or Press
Enter key.
Press F1 or Enter key to begin
Sale transaction.
Debit
Swipe Card
Or
Key Account Number
Swipe Card or Input Account Number.
Enter
Expiration Date
[ MM/YY ]
Manual Entry: Enter expiration
date and press enter.
4a
4b
CVV2 Present
CVV2 Illegible
CVV2 Not Present
Press F1 for Credit Sale or Press
Enter key.
Display only when CVV2 processing option is ON. Press F1,
F3, F4 and move to Step 6.
Press F2 and move to step 4c.
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FLEX 5100 / IC 5100 Manual
4c
Enter CVV2 data
From
Customer Card
Skip to step 6 after CVV2 is
entered.
Enter Last 4 Num
From
Account Number
Card Swipe Only: Enter 4 digits
and press Enter key.
Enter Amount
Enter Amount.
Press Enter key.
$00.00
Enter Tip Amount
Enter Tip Amount.
Press Enter key.
$00.00
Enter
Server ID
Enter Server ID
Press Enter key.
No key operation.
PROCESSING NOW.
Line Connected..
No key operation.
10
LINE CONNECTED.
7/14
FLEX 5100 / IC 5100 Manual
11
DATA SENDING
Data Sending.
No key operation.
Data Receiving.
No key operation.
12
DATA RECEIVING
Display and Print Out Sales and Authorization Code.
13
APPROVAL 123456
8/14
FLEX 5100 / IC 5100 Manual
Debit Sale MENU
Terminal Screen
<- ->
Descriptions for Key Operation and Summary
Refund
Void
Off-line Sale
Credit
<-
->
Check
EBT
->
Refund
Void
Ticket Only
<-
Credit
Press F1 or Enter key to begin
Sale transaction.
Press F2 for Debit Sale or Press
scroll key to highlight Debit
function then press the Enter key.
Press F1 or Enter key to begin
Sale transaction.
Press F2 for Debit Sale or Press
scroll key to highlight Debit
function then press the Enter key.
Swipe Card.
Swipe Card
Enter Amount
Enter Amount.
Press Enter key.
$00.00
Cashback ?
Amount
YES
NO
$00.00
Cashback?
No answer skip to step 6. (F2)
Yes answer show amount entry.
(F1)
9/14
FLEX 5100 / IC 5100 Manual
Enter
Cashback Amount
Enter Cashback Amount.
Next Step 7
$00.00
Sale Amt $xxxxx.xx
Cash Amt $xxxxx.xx
Total Amt $xxxxx.xx
ENTER PIN
Display on PINPad Screen and wait for PIN entry.
Display on Terminal when External PIN Pad is used.
Amount
$00.00
Waiting for PIN
Line Connected..
No key operation.
LINE CONNECTED.
DATA SENDING
Data Sending.
No key operation.
Data Receiving.
No key operation.
10
DATA RECEIVING
Standard
Select Standard.
7f
3. BELL
Dialing Mode
Select Dialing Mode.
7g
3. Blind Mode
10/14
FLEX 5100 / IC 5100 Manual
Key, ICON component of FLEX5100(IC5100)
Void key
(FLEX5100)
Power key or
Sattlement key
(FLEX5100)
Keypad(0~9)
Cancel key
Clear key
Scroll up
(FLXE 5100)
Scroll down
(FLEX5100)
Bitel co., Ltd.
11/14
Enter key
FLEX 5100 / IC 5100 Manual
SAM, SIM, RUIM SOCKET
SAM #2
SIM / RUIM
SAM #1
Bitel co., Ltd.
12/14
FLEX 5100 / IC 5100 Manual
Troubleshooting
Problem
Cause
When Power On, Power supply error
LCD screen do LCD contrast error
not operation
Terminal error
Follow-up measures
Confirm a wall socket.
Confirm connection Between a wall socket
and power plug.
Confirm power plug.
Adjust LCD contrast.
Request A/S.
LCD show too LCD adjustment error Adjust LCD contrast.
Dark or too
LCD device error
Request A/S.
Bright
Terminal error
Paper is not clear
Printer head error
Printer device error
Bad paper
Terminal error
Open the printer cover and Confirm printer
device.
Request A/S.
* Paper keep in dry place.
When Printer pa
per hanging on
Printer device
Bad paper use
Paper Insert error
Terminal error
Use Up key. And eliminate the paper.
Clean paper Insert.
Request A/S.
Character is not LCD error
normal at LCD LCD device error
screen
Terminal error
Request A/S.
When card don’t
Read
Confirm insert direction.
Confirm card.
Confirm magnetic line.
Request A/S.
Card Insert error
Bad card use
Terminal error
When pinpad do Pinpad error
not operate
Confirm connection between terminal and
pinpad.
Request A/S.
When time is not TimeSetting is wrong
correct
Timer error
Time Setting. (Date & Time)
Request A/S.
Bitel co., Ltd.
13/14
FLEX 5100 / IC 5100 Manual
Regulatory Information
FCC compliance Information
This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: 1. This device may not cause harmful interference, and 2. This device
must accept any interference received. Including interference that may cause undesired
operation.
Information to User
NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
FCC WARNING:
This equipment may generate or use radio frequency energy. Changes or modifications
to this equipment may cause harmful interference unless the modifications are expressly
approved in the instruction manual. The user could lose the authority to operate this
equipment if an unauthorized change or modification is made.
Body-worn Operation
This device was tested for typical body-worn operations with the back of the
CREDIT/DEBIT CARD TERMINAL kept 1.5cm from the body .To maintain
compliance with FCC RF exposure compliance requirements, use only belt-clips, holsters
or similar accessories that maintain a 1.5cm separation distance between the user’s body
and the back of the CREDIT/DEBIT CARD TERMINAL, including the antenna, whether
extended or retracted. The use of third-party belt-clips, holsters and similar accessories
should not contain metallic components in its assembly. The use of accessories that do
not satisfy these requirements may not comply with FCC RF exposure composure
compliance requirements, and should be avoided.
14/14

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Title                           : Microsoft Word - FLEX5100  manual.doc
Creator                         : Kyung-Taek
Author                          : Kyung-Taek

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