Brady IPSERIES IP Printer User Manual IP Label Printer

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Document ID	773368
Application ID	VaHHzASaY5L5h21DS+KPMA==
Document Description	Users Manual Part 2
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	152.7kB (1908733 bits)
Date Submitted	2007-03-28 00:00:00
Date Available	2007-03-28 00:00:00
Creation Date	2007-03-28 01:16:44
Producing Software	Acrobat Distiller 7.0.5 (Windows)
Document Lastmod	2007-03-28 01:17:01
Document Title	IP_Label_Printer.book
Document Creator	FrameMaker 7.1
Document Author:	michelleb

Printing Operation
Printing Operation
A CAUTION
Printhead damage caused by improper handling!
• Do not touch the bottom of the printhead with
fingers or sharp objects.
• Ensure that the labels are clean.
• Ensure that the label surfaces are smooth.
Rough labels act like emery paper and reduce
the service life of the printhead.
Print with the lowest possible printhead
temperature.
The printer is ready for operation when all connections are made and labels
and ribbon are loaded.
Synchronizing the Paper Feed
After the label stock has been inserted, the printer will calibrate automatically
if Brady-brand materials are used. If materials other than Brady-brand are
used, calibration is performed manually.
■
Press the feed key to start the synchronization.
■
Remove the blank labels produced during the synchronization.
25
Printing Operation
Peel-Off Mode
In Peel-off mode, the labels are automatically detached from the liner material
after printing and presented for removal. Refer to Peel-Off Mode on page 17.
NOTICE
Peel-off mode must be activated in the software.
NOTICE
A sensor prevents further printing until the
printed label has been removed from the Peel-off
position.
Tear-Off Mode
In this mode, the labels print continuously with backing attached. After
printing, detach the label strip manually. Refer to Tear-Off Mode on page 17.
Cutting Mode
Not available in current model.
Stand-Alone Operation
Not available in current model.
26
Control Panel
Control Panel
The user can control many printer operations with the control panel. These
options include:
■
Starting, interrupting, continuing and cancelling print jobs (refer to Key
Functions on page 30).
■
Setting print speed, interface configuration, language and time of day (refer
to Setup Menu on page 40).
■
Starting test functions (refer to Test on page 32),
■
Updating firmware (refer to Firmware on page 48).
Most adjustments should be performed through the software.
NOTICE
Whenever possible, control print jobs through the
software.
Structure of the Control Panel
Figure 12, Control Panel
The control panel consists of a graphic display (Figure 12, 1) and the
navigator pad (Figure 12, 2) with five integrated keys.
The graphic display indicates the current status of the printer, label and/or
ribbon part numbers, if Brady-brand materials are used, the print job, faults
and the printer settings in the menu.
27
Control Panel
The key functions depend on the current printer status. The key pads (for
example, menu or feed) light up white in Print mode.
Functions in Print Mode
Powersave Mode
If the printer is not used for a lengthy period, it automatically switches to
Powersave mode.
The graphic
appears in the display, and key lighting is switched off.
Press any key on the navigator pad to exit Powersave mode.
Printer States
‘Ready’ state
The printer is ready and can receive data.
The display shows the text Ready and label and/or ribbon part numbers if
Brady-brand materials are used.
‘Printing label’ state
The printer is currently processing an active print job. Data can be transmitted
for a new print job. The new print job will start when the previous one has
finished.
The display shows the message Printing label and the number of the
printed label in the print job.
‘Pause’ state
The printing process has been interrupted by the operator.
The display shows the text Pause and the symbol
‘Correctable error’ state
An error has occurred that can be rectified by the operator without interrupting
the print job. The print job can be continued after the error has been rectified.
The display shows the symbol
still to be printed.
28
, the type of error and the number of labels
Control Panel
‘Irrecoverable error’ state
An error has occurred that cannot be rectified without interrupting the print
job.
The display shows the symbol
still to be printed.
, the type of error and the number of labels
‘System fault’ state
If a fault occurs during the system test, the symbol
displayed.
■
and type of error are
Switch the printer off and then on again at the power switch.
or
■
Press the cancel key.
Call Service if the error occurs persistently.
29
Control Panel
Key Functions
■
The up, down, left and right arrows are used for navigating in the menu.
■
The . key corresponds to the Enter key on a computer keyboard. It
confirms:
- Selection of a menu item.
- Entry of a parameter.
- Help information in the event of a fault.
menu
feed
pause
Key
lights
lights
lights
Display
Ready
Ready
Ready
State
Ready
Ready
Ready
Print label
Print label
Pause
Pause
flashes
cancel lights
flashes
.
30
lights
Correctable
error
Ready
Ready
Print label
Pause
Print label
Pause
Correctable
error
Irrecoverable
error
Error
Function
Enter the offline menu.
Feed a blank label.
Stop printer after the end of a print
job.
Reprint the last label.
Interrupt print job.
Printer goes into Pause state.
Continue print job. Printer goes into
Print label state.
Continue the print job after
rectifying the fault. Printer goes into
Print label state.
Delete internal memory. The last
label can no longer be reprinted.
Short press J cancels the current
print job.
Longer press J cancels the
current print job and deletes all
print jobs.
Call help. Concise information for
rectifying the fault is displayed.
Control Panel
LCD/Menu Options
Parameters for configuring the printer are found in the Setup menu on the
printer. Your printer is mainly configured via the operating panel during initial
start-up and when making major changes to the operating conditions.
Changes required for processing different print jobs should be implemented
via software settings.
You can protect the Setup menu from unauthorized access with a code
number (PIN).
Short Status
The Short status menu provides an overview of important status
information in the display of the printer.
1. Press the menu key.
2. Select Short status menu.
3. Scroll through the individual lines with the S and T keys.
4. Use the  key to exit the menu.
The following configuration parameters are displayed in the Short status
menu:
Line
10
11
12
Meaning
Printer type
Version number of the printer operating system
(firmware)
Creation date of firmware
Version number of the system loader
(bootloader)
Creation date of the bootloader
Revision of the CPU PCB
Revision of the CPU
Serial number of the PCB CPU
Example
IP/300
Firmware V1.00
(Aug 11 2006)
Bootloader V1.14
(Jul 24 2006)
PCB Rev. 05
CPU Rev. 3
CPU
#132062821190
Resolution of the installed thermal printhead
TPH
300dpi,1248dots
Previously printed paper lengths
Transfer 181.44 m
Previously printed paper length (thermal print)
Thermal 13.17 m
IP address of the label printer when connected to 192.168.9.14
a network
31
Control Panel
Test
Overview
The printer is equipped with different test functions providing information
about:
■
The most important configuration parameters.
■
The fonts available in the printer.
■
The hardware components and connected peripheral devices.
■
The print image quality and state of the thermal printhead.
■
The function of label detection in conjunction with the optical properties of
the label medium.
■
The label data sent from the computer or memory card.
The test functions are found in the Test menu:
1. Press the menu key.
2. Select Test menu.
3. Switch to the test function level with the T key.
4. Select the desired test function with the X and W keys.
5. Start the selected test function with the  key.
Figure 13, Test Label
32
Control Panel
Status Print
The Status print function prints a test image containing information on
the configuration and status of the printer. The printout occurs using the heat
level and print speed specified in the Setup > Print param. menu.
NOTE: Continuous media is most suitable for this function.
1. Press the menu key.
2. Select Test > Status print menu.
3. Press the  key.
You can cancel the printout with the cancel key.
The printout contains the following information:
■
Device type
■
Version and creation date of the firmware
■
Version and creation date of the system loader (bootloader)
■
Current values of selected local settings (refer to Local Settings on page 40)
■
Current values of selected device settings (refer to Device List on page 35)
■
Current values of selected print parameters (refer to Print Parameters on
page 43)
■
Current values of selected interface parameters (refer to Interfaces on
page 46)
■
Status of PIN activation (refer to Security on page 47)
■
Operation time
■
Number of labels printed
■
Printed length with thermal transfer printing and thermal direct printing
■
Current measured values of the printhead temperature and heat voltage
■
Information about the label sensor
■
Lines used to evaluate the print quality
33
Control Panel
Font List
The Font list function prints the most important parameters of the fonts
available in the printer. The table contains both the original fonts and
user-loaded fonts.
NOTE: Continuous media is most suitable for this function.
1. Press the menu key.
2. Select Test > Font list menu.
3. Press the  key.
You can cancel the printout with the cancel key.
Figure 14, Font List
The font parameters have the following meanings:
Column
No.
Name
Type
Description
34
Meaning
ID number of the font required for programming (command T).
Name with which the font is saved internally.
Type of font generation. This provides information on the
variability of the font and is important when programming
(command T).
Explanations of the font: size, font family. The printout occurs in
the appropriate font.
Control Panel
Device List
The Device list function prints out the most important information on
hardware components of the printer and connected devices.
NOTE: Continuous media is most suitable for this function.
1. Press the menu key.
2. Select Test > Device list menu.
3. Press the  key.
You can cancel the printout with the cancel key.
Figure 15, Device List
Name
CPU
TPH
I/F [x]
Information
Type and serial number of the CPU PCB
Revision of CPU PCB and FPGA
Resolution and heating point number of the installed thermal
printhead.
Type of interfaces installed
x: Number of interface
35
Control Panel
ASCII Dump Mode
ASCII Dump Mode offers the option of checking incoming control sequences
at the interface when working with direct programming. The incoming
commands at the printer are printed out as text. In addition, a corresponding
error message is printed out immediately after an error occurs.
The printout is started after four lines have been received.
NOTE: Continuous media is most suitable for this function.
NOTE: You can adjust the width of the printout down to 2 inches (50 mm)
with the Width ASCII dump parameter.
1. Press the menu key.
2. Select Test > ASCII Dump Mode menu.
3. Press the  key to switch to Monitor mode.
4. Use the feed key to call up the last few lines of a label description.
You can cancel the printout with the cancel key.
Figure 16, ASCII Dump Mode
Figure 17 is an illustration of a sample ASCII Dump printout.
36
Control Panel
Figure 17, Sample ASCII Dump Mode
37
Control Panel
Test Grid
The Test grid function prints out the geometric pattern on a background
grid. This allows you to assess the evenness of the print quality.
NOTE: Continuous media is most suitable for this function.
1. Press the menu key.
2. Select Test > Test grid menu.
3. Press the  key to start the printout.
4. Use the feed key to call up the last few lines of a label description.
You can cancel the printout with the cancel key.
The geometric pattern is printed every five seconds once the Test grid
function is started. You can adjust the printer during the pauses between the
printouts.
You can cancel the printout with the cancel key.
Figure 18, Example Test Grid
38
Control Panel
Label Profile
The Label profile function carries out a longer label advance. It saves the
values measured by the label sensor here and then prints them out in two
diagrams. The printout is used to check label detection in conjunction with the
optical properties of the label medium.
NOTE: Continuous media is most suitable for this function.
1. Select the label sensor to be tested in Setup > Print param. Refer to
Print Parameters on page 43.
2. Load the label medium to be tested into the printer.
3. Press the menu key.
4. Select Test > Label profile menu.
5. Call up the last few lines of a label description with the feed key.
6. Press the ↵ key to start the printout. The printer performs a longer label
advance. The label sensor measures the transparency/reflection capacity
of the label material. The message Test print OK appears in the
display once the advance is complete.
You can cancel the printout with the cancel key.
Figure 19, Label Profile
Description
Direction of paper flow at which the label start was detected
Type of peripheral device connected
Information for the firmware developer
Width of the negative derivative in motor increments
Stroke between start and end of the negative derivative
Scale factor for the derivative diagram
Service information for adjusting the label sensor
Method of label detection (transmitted light/reflex bottom)
Device name and current firmware version
39
Control Panel
Setup Menu
Local Settings
Press the menu key.
Select Setup > Local settings.
Parameter
Country
Meaning
Sets the display language and the
country-specific date and time formats.
Timezone
Adapts the time display on the printer to the time UTC
zone in relation to UTC (Universal Time
Coordinated).
Daylight
saving
Selects daylight savings time applicable for the USA
region. The time changes automatically when
daylight savings time begins and ends.
Set date
–
Sets the system date in the format
DD.MM.YYYY (DD: day, MM: month,
YYYY: year). The print output of the date varies
depending on the format set via the country
parameter.
–
Sets the system time in HH:MM:SS format.
When changing the time, ensure that the
timezone, daylight saving and set date
parameters are set correctly.
The time can also be synchronized
automatically via the internet using the Ethernet
interface. The print output of the time occurs in
the format set via the country parameter.
Set time
40
Default
USA
Control Panel
Machine Parameters
Press the menu key.
Select Setup > Machine param.
Parameter
Printhead
pos. X
Printhead
pos. Y
Demand
sensor
> Peel
position
>Backfeed
delay
Meaning
Default
0.0 mm
Shifting of the entire print image perpendicular to
the direction of paper flow.
The absolute shifting is limited by the margins of the
print zone. Those are determined by the width of the
printing line on the printhead.
You can also set the Printhead pos. X via
software. The offset values from the Machine
param. menu and the software are added together.
Shifting of the entire print image in the direction of 0.0 mm
paper flow. With positive values, printing begins
later in the direction of paper flow.
Shifting of the print image in the direction of paper
flow also influences the peel and tear positions.
Correct the peel position and tear position
parameters by the same value in the opposite
direction.
You can also set the Printhead pos. Y via
software. The offset values from the Machine
param. menu and the software are added together.
Configuration of the Peel-off parameters for devices with
Peel-off function.
[BRADY: we need information about this function]
Delay time between removing the label from the
peel position and the backfeed of the label.
250 ms
41
Control Panel
Parameter
> Limit
peel-off
spd.
Meaning
Default
Limitation of the print speed in the Peel-off mode to On
100 mm/s.
Brightn.
LCD
Brightness of the LCD display from 1 to 10.
10
Contrast
LCD
Contrast of the LCD display from 4 to 8.
Time
Powersave
Time between the last operation and the activation 5 min.
of Powersave mode.
Debug mode Operating mode which supports the firmware
programmer when localizing errors.
42
Off
Control Panel
Print Parameters
Press the menu key.
Select Setup > Print param.
Parameter
Heat level
Meaning
Heating value to compensate for different
thermal behavior of printheads. Changing
this value is necessary if the printing intensity
has changed after replacing the printhead.
To adapt the printing intensity when using
different media, print speeds or printing
contents, you should change the heat level in
the software. The settings from the Print
param. menu and the software are added
together.
The heat level setting also affects the test
printouts.
Print speed Basic print speed setting.
You can specify the print speed for each print
job via software.
The print speed setting also affects the test
printouts.
Transfer
On for thermal transfer printing: Sensor for
print
monitoring the transfer ribbon is activated.
Off for thermal direct printing: Sensor for
monitoring the transfer ribbon is not
activated.
You can overwrite the setting for each print
job via software.
Warn level Warning sent via the Ethernet interface by
ribbon
way of an SNMP message or e-mail sent
when the remaining diameter of the ribbon
supply roll undershoots the set value
1.2–3 inches (32–74 mm).
Default
100 mm/s
On
Off
43
Control Panel
Parameter
Label
sensor
Tear-off
mode
Backfeed
ErrorReprint
Pause
reprint
44
Meaning
Method for detecting the starting end of the
label.
Gap sensor: Detection using changes in
the transparency between the label and label
gap.
Bottom-Reflect: Detection using reflex
marks on the bottom of the medium.
Positioning the label medium for tearing off at
the Tear-off plate.
On: Additional advancement of the label
medium which positions the label gap after
the last printed label at the dispense plate.
Off: Label advance stops once the last label
has fully passed the print line.
Method for backfeeding the label medium.
Backfeeding is necessary in the Tear-off and
Peel-off modes since a label is pushed out
past the front edge of the next label above
the print line when peeling or tearing.
always: Backfeeding occurs independently
of label contents.
smart: Backfeeding only occurs when the
next label is not yet fully prepared when
peeling or tearing the current label.
Otherwise, the second label is pushed on
and completed after removal of the first label
without backfeeding.
On: With a correctable error and
corresponding troubleshooting, the label
being printed when the error occurs is
repeated.
Off: Print job is continued with the next
label.
Printing another label with the information of
the previous print job by pressing the pause
key. This function can be executed until the
print buffer is cleared with the cancel key.
Default
Gap
Sensor
Off
smart
On
Off
Control Panel
Parameter
Barcode
error
Width ASCII
dump
Meaning
Default
On
On: With faulty barcode contents or size
specifications, printing is interrupted.
Off: Printing is not interrupted if an error
occurs. If barcode contents are faulty, the
printer attempts to replace the incorrect data
with valid characters (e.g. zeros). If barcode
size specifications are faulty, a gray area is
printed instead of the barcode.
Automatic
Width of the printing area in the Monitor
mode test function.
With the Automatic setting, the printout of the
control sequences arriving at the printer
occurs over the maximum printing width. You
can reduce the printing area width down to
2 inches (50.8 mm).
45
Control Panel
Interfaces
Press the menu key.
Select Setup > Interfaces.
Parameter
Default
card slot
Meaning
Default
Selects the primary card slot. Select one of the Compact
Flash
card slots on the back of the printer
(CompactFlash, PC Card or Ext.
CompactFlash)
Character
set
Windows
Selects the character set table.
Switching the character set via software is not 1252
possible. You can access characters not
available in the selected character set by using
the Unicode table.
RS-232
115200
Sets the interface parameters Baud rate and
Handshake
Handshake for data transfer via the serial
RS-232 interface.
Recommended settings are 115200 and
hardware handshake.
Configures parameters for the Ethernet interface card.
You can access additional configuration parameters for the
Ethernet interface card via the printer website (refer to Setup
Menu on page 40).
Ethernet
> DHCP
Method of issuing IP address
On: Dynamic issuing of IP address by the
DHCP server
> IP
> Mask
46
Off: Direct issuing of the IP address by the
operator
IP address of the label printer. Only valid with
DHCP = Off.
Subnet mask (classification and address range)
of the local network. Only valid with DHCP =
Off.
On
Control Panel
Parameter
> Gateway
Meaning
Default
Connection address between the local network Off
and other networks. The IP address of the
computer (router) on the network. The address
of the router can also be issued via DHCP.
> Network
error
Printer switches to Error mode when problems
with the network connection occur.
Off
Security
By activating a PIN, you can protect the Setup menu, certain memory card
functions and the firmware update from unauthorized access.
The protected menu items are marked with the
accessible after the PIN is entered.
symbol and are only
1. Press the menu key.
2. Select Setup > Security > Security menu.
3. Select On with the X and W keys.
4. Accept the setting with the  key.
5. Select On with the X and W keys.
6. Select PIN with the X key.
7. Select the digit of the PIN to be changed with the X and W keys.
8. Assign the selected digit a number with the S and T keys.
9. Repeat these two steps for the remaining digits of the PIN.
10. Accept the setting with the  key.
47
Control Panel
Firmware
The printer firmware is saved in a Flash EPROM. You can update the
firmware using the following functions:
■
Firmware upd.: Copy a firmware file from a computer connected to one
of the interfaces of the label printer. Refer to Firmware Update via Interface
on page 48.
■
Firmw. fr. card: Copy a firmware file from a memory card. Refer to
Firmware Update from Memory Card on page 49.
■
FTP firmware update via printer management [BRADY: is this function
available on the IP printer? If so, we need more information].
Firmware Update via Interface
1. Press the menu key.
2. Select Service > Firmware upd. menu.
3. Press the  key.
4. The Firmware-Upd message appears in the display.
5. Press the  key.
6. If Firmware upd. is protected via a PIN, use the S, T, X and W keys
to enter the code number and confirm with the  key.
7. Open the DOS input window on the PC.
8. Configure the serial interface of the PC with the mode command. Enter
the command mode com1: baud=115200 parity=n data=8 stop=1, for
example
9. Send the firmware file (e.g. 304_6811.x2) to the printer. Enter the
command copy /b 304_6811.x2 com1:, for example.
10. A progress indicator is displayed while the firmware is being copied. OK
appears in the display once copying is successfully completed.
11. Press the  key.
48
Control Panel
Firmware Update from Memory Card
1. Format CompactFlash memory card in printer [BRADY: is this function
available on the IP printer? Is it the same as the CAB manual?].
The directories "fonts," "images," "labels" and "misc" are created on the
memory card.
2. Copy the firmware file to the "misc" directory in a CompactFlash drive.
3. Insert the prepared memory card into the printer.
4. Press the menu button.
5. Select Service > Firmw. fr. card menu.
6. Press the  key.
7. If the function Firmw. fr. card is protected via a PIN, use the S, T,
X and W keys to enter the code number and confirm with the  key.
The names of the firmware files found on the memory card are shown in the
display.
8. If several firmware files are found on the memory card, select the desired
file with the S and T keys.
9. Press the  key.
The selected firmware file is copied. A progress indicator is displayed while
the firmware is being copied. OK appears in the display once copying is
successfully completed.
10. Press the  key.
49
Control Panel
Error Messages During the Firmware Update
If an error occurs during the update, one of the following error codes is shown
in the display:
Error
code
Meaning
Checksum error.
/b may have been forgotten in the COPY command or the file is
defective.
Header error.
/b may have been forgotten in the COPY command or the file is
defective.
EPROM could not be cleared.
Programming voltage is too low.
Programming error.
NOTE: If an error occurs with a firmware update, the old firmware
version is no longer usable. Restart programming.
Remaining Material Display
Need New Art
Figure 20, Remaining Material
50
Control Panel
Adjust Screen Brightness
Brightn.
LCD
Adjust the LCD display brightness (1 to 10).
10
Contrast
LCD
Adjust the LCD display contrast (4 to 8).
Calibration
[NEED INFORMATION FROM BRADY.]
Heat Settings for Print Darkness
With the use of none-standard Brady material, the heat settings in the setup
print parameters menu may vary greatly. Setting the heat excessively high can
result in not only melting the ribbon but also destroying the print head. If your
material does not have a recommended heat setting, it is recommended that
you set the heat at -20, which is the lowest possible value. At this point print a
label and evaluate it for quality. If the label is too light, change the heat setting
by one or two values in the positive direction and retry printing a label. Keep
repeating this process until you get a quality label. Once you have determined
the heat setting for this particular material, record it so that the next time you
use this material you will know where to set the heat settings.
51
Control Panel
Print Sample Label
A sample label is imbedded in the firmware and can be printed through the
test menu.
Figure 21, Sample Label
Print Setting Label
[NEED INFORMATION FROM BRADY.]
52
Cleaning and Simple Maintenance
Cleaning and Simple Maintenance
A DANGER
Electric Shock Hazard
Disconnect power to the printer before starting
any maintenance work.
It is important to clean the thermal printhead regularly. This guarantees a
consistently good printed image and will prevent premature wear of the
printhead.
Other maintenance is limited to occasional cleaning of the printer.
General Cleaning
NOTICE
Do not use abrasive cleaners or solvents for
cleaning external surfaces or modules. Do not use
lubricating agents of any kind.
The printer can be damaged by abrasive
cleansers. Lubricating agents can damage the
finish and mechanical parts inside the printer.
■
Remove dust and paper fluff from the print area with a soft brush, vacuum
cleaner or compressed air.
■
Clean the cover of the printer with a standard cleanser.
Cleaning the Media Feed Rollers
Remove any accumulated dirt and lint from the interior of the printer using a
soft bristle brush or vacuum cleaner. Inspect this area after every four rolls of
media.
53
Cleaning and Simple Maintenance
Cleaning the Printhead and Media Feed Rollers
It is important that the print head be cleaned on a regular bases. If dirt builds
up on the print head you will see vertical un-printed lines appearing in the
labels. Continuing to print under these conditions can cause the heat from the
printhead to bake this dirt into the print head and eventually destroy the
quality capabilities of your print head.
A CAUTION
Printhead Damage
• Do not use sharp objects to clean the printhead.
• Do not touch the protective glass layer on the
printhead.
A CAUTION
Risk of injury from the hot printhead.
Ensure that the printhead has cooled down before
starting cleaning.
To clean the print head and/or media feed rollers:
1. Turn off the printer power.
2. Open the cover, press the release button, lower the control panel and lift
the print module up (refer to Loading the Ribbon on page 18).
3. Remove the transfer ribbon and the label stock (refer to Loading the
Material on page 18).
4. Use a cotton swab and a solvent of 90% isopropyl alcohol or Preventative
Maintenance Kit PCK-4 to carefully rub the surface of the printhead
(Figure 22, 2) and the media feed rollers (Figure 22, 1) being careful not
to scratch the printhead.
5. Allow the printhead and media feed rollers to dry for about two to three
minutes before restarting the printer.
54
Cleaning and Simple Maintenance
50
40
30
20
10
10
Figure 22, Printhead and Media Feed Rollers
If the vertical lines still appear after cleaning the printhead, the printhead
probably has dirt baked into it and will need to be replaced.
NOTICE
Printhead replacement should always be
performed by a qualified and properly trained
technician.
55
Basic Troubleshooting Guide
Basic Troubleshooting Guide
Troubleshooting Chart
Problem
Transfer ribbon
creases.
Print image has
smears or voids.
Cause
Transfer ribbon is too
wide.
Printhead is dirty.
Temperature is too high.
Printer does not stop
after transfer ribbon
runs out.
Printer prints a
sequence of
characters instead of
the label format.
Printer transports
label media, but
transfer ribbon does
not move.
Printer only prints
every second label.
Vertical white lines
appear in the print
image.
Horizontal white lines
appear in the print
image.
Print image is
irregular, one side is
lighter.
56
Combination of labels
and transfer ribbon is
incorrect.
Thermal printing is
chosen in the software.
Remedy
Use a transfer ribbon slightly
wider than the width of label.
Refer to Cleaning the Printhead
and Media Feed Rollers on
page 54
Decrease temperature via the
software.
Use a different type of ribbon.
Change to thermal transfer
printing.
Printer is in ASCII Dump
mode.
Cancel the ASCII Dump mode
Transfer ribbon
incorrectly inserted.
Check and, if necessary, correct
the transfer ribbon web and the
orientation of the label.
Use a different type of ribbon.
Combination of labels
and transfer ribbon is
incorrect.
Size setting in the
software is too large.
Printhead is dirty.
Change the size in the software.
Refer to Cleaning the Printhead
and Media Feed Rollers on
page 54.
Printhead is defective
Call for service. The printhead
(heat element failure).
should always be replaced by a
qualified and properly trained
technician.
Printer is used with
Always set backfeed > in the
backfeed > smart setup menu. Refer to Setup
in the Tear-off or Peel-off Menu on page 40.
mode.
Printhead is dirty.
Refer to Cleaning the Printhead
and Media Feed Rollers on
page 54.
Basic Troubleshooting Guide
Error Messages with Corrective Actions
Error messages
Cause
Remedy
Possible
hardware
issue.
Recycle
power to the printer. If the
ADC malfunction
error does not clear, call service.
Barcode content is
Press cancel key to return printer
Barcode error
invalid, for example
to Ready mode. Correct the
alphanumeric characters barcode content.
in a numerical barcode.
Barcode too big The barcode is too big for Press cancel key to return printer
the allocated area of the to Ready mode. Reduce the size
label.
of the barcode or move it.
Clock battery power is
Replace the clock battery.
Battery low
low.
Buffer overflow Handshake mode is not Access the printer setup menu,
on.
handshake mode and select
RTS/CTS.
Possible hardware issue. Recycle power to the printer. If the
FPGA
error does not clear, call service.
malfunction
Printhead
may
need
to
be
Recycle power to the printer
Head error
replaced.
several times. If fault does not
clear, replace the printhead.
Printhead may not be
Close the printhead completely
Head open
completely closed.
and press the pause key.
TBD
TBD
Head too hot
The Setup menu is
Cancel the current job. Recheck
Invalid setup
incorrectly configured.
all configuration settings.
Memory overflow Handshake mode is not Access the printer setup menu,
on.
handshake mode and select
RTS/CTS.
Label tags read
Remove and reinstall the label
Multiple Tags
incorrectly.
spool and/or the ribbon spool. If
Read Remove
the error does not clear, recycle
Extra Tags
power to the printer.
Network Error, Ethernet is selected in the • Check that the ethernet server
setup menu but no
is available and connected,
No Link
ethernet connection.
then recycle power to the
printer.
or
• Go to the settings menu
and turn the ethernet
connection off, then recycle
power to the printer.
57
Basic Troubleshooting Guide
Error messages
No label size
No SMTP server
Out of paper
Out of ribbon
Protocol error
Voltage error
Wrong revision
58
Cause
The size of the label is not
defined in the software.
Printer is configured to
send error messages to
the server but the IP
address of the recipient
can not be found.
Remedy
Check the software programming.
• Check that the IP address is
correct and if the recipient is
available.
or
• Go to the settings menu
and turn SMTP off, then recycle
power to the printer.
Labels missing on the
Replace label material or press
label material.
the pause key to continue
printing.
Out of transfer ribbon.
Insert new transfer ribbon.
Transfer ribbon melted
• Cancel the current print job.
during printing.
• Change the heat level via the
software.
• Clean the printhead (refer to
Cleaning the Printhead and
Media Feed Rollers on
page 54).
• Load the transfer ribbon (refer
to Loading the Ribbon on
page 18).
• Restart the print job.
The ribbon is improperly • Cancel the current print job.
installed.
• Reinstall the ribbon (refer to
Loading the Ribbon on
page 18).
• Restart the print job.
Printer has received an
• Press the pause key to skip the
unknown or invalid
command.
or
command from the
computer.
• Press the cancel key to cancel
the print job.
An incorrect voltage is
Note the details reported on this
detected.
error, then recycle power to the
printer. If the error does not clear,
call service.
The firmware that is
Obtain the correct firmware for
loaded or is being loaded this printer and load it.
into the printer is not
compatible with the
hardware configuration.
Additional Support
Additional Support
Technical Support Numbers/Online Help
For Repair or Technical Assistance, find your regional Brady Tech Support
office by going to:
■
In the Americas: www.bradyid.com
■
In Europe: www.bradyeurope.com
■
In Asia: www.bradycorp.com
Warranty Information
Effective December 30, 2002
All new Brady Corporation products are warranted by the manufacturer to be
free from defect in material and workmanship.
Printers and Related Hardware Products
Proof of purchase or shipment date is required to validate the warranty period.
The warranty becomes void if the equipment is modified, improperly installed
or used, damaged by accident or neglect or if any parts are improperly
installed or replaced by the user.
Products returned must be packaged in the original or comparable packing
and shipping container. In the event equipment is not so packaged, or if
shipping damage is evident, it will not be accepted for service under warranty.
Surface transportation charges for return to customers in the continental
United States is paid by Brady Corporation. Otherwise, Brady Corporation
pays CPT (carriage paid to) nearest airport; customer pays customs, duties,
taxes, and freight from airport to destination. If Brady Corporation determines
that the product returned for warranty service or replacement is not defective
as herein defined, the customer will pay all handling and transportation costs.
Printers
All printers (excluding printheads) are warranted against defect in material or
workmanship for twelve (12) months from the purchase date.
59
Additional Support
Printheads
Since printhead wear is part of normal operation, the original printhead is
covered by a limited warranty as indicated below. The warranty period begins
on the purchase date.
To qualify for this warranty, the printhead must be returned to the factory or to
an authorized service center. Customers are not required to purchase
Genuine Brady Corporation supplies (media and/or ribbons) for warranty
qualification.
However, if it is determined that the use of inappropriate or inferior supplies
has caused any defect in the printhead for which a warranty claim is made,
the user is responsible for Brady Corporation’s labor and material charges
required to repair the defect. The warranty becomes void if the printhead is
physically worn or damaged; also if it is determined that failure to follow the
preventive maintenance schedule listed in this manual has caused defect in
the thermal printhead for which a warranty claim is made.
Printhead Warranty Period
Bar code label and receipt printer printheads are warranted for a period of six
(6) months.
Related Hardware Items
Products are warranted to be free of defects in material and workmanship
from the date of purchase according to this chart:
Product
Warranty Period
Accessories
One (1) month
Cables
One (1) month
Keyboard Display Units
Six (6) months
Parts
Three (3) months
BradyConnectÂŽ Print Servers
Three (3) years
Defective products must be returned to Brady Corporation for evaluation. In
the event of notification of defect within the warranty period, Brady
Corporation will replace the defective item provided there has not been
damage resulting from user abuse, modification, improper installation or use,
or damage in shipping or by accident or neglect.
60
Additional Support
Supplies
Supplies are warranted to be free from defect in material and workmanship for
a period of twelve (12) months for media and twelve (12) months for ribbon
from the date of shipment by Brady Corporation. This is provided the user has
complied with storage guidelines, handling and usage of the supplies in Brady
Corporation printers.
Brady Corporation’s sole obligation under these warranties is to furnish parts
and labor for the repair or possible replacement of products found to be
defective in material or workmanship during the warranty period. Brady
Corporation may in its discretion issue a credit for any such defective products
in such amount as it deems reasonable.
Repair Services
Brady Corporation repairs are warranted against defects in material and
workmanship for 90 days from the date of repair by Brady Corporation. This
excludes printheads, which are warranted separately. This warranty does not
cover normal wear and tear.
This warranty becomes void if the item is modified, improperly installed or
used, or damaged by accident, neglect or abuse.
Warranty Exclusions & Conditions Statement
The warranties given above are the only warranties given to you. No other
warranties, express or implied, are given. Brady Corporation does not make
any implied warranty of merchantability or fitness for a particular purpose in
connection with its sale of products or services. While Brady Corporation’s
desire is to be responsive to your specific needs and questions, Brady
Corporation does not assume responsibility for any specific application to
which any products are applied, including, but not limited to, compatibility with
other equipment. All statements, technical information, or recommendations
relating to Brady Corporation products are based on tests believed to be
reliable, but do not constitute a guaranty or warranty.
61
Additional Support
Brady Corporation’s maximum liability for warranty claims is limited to the
invoice price of the product claimed defective. Brady Corporation does not
assume responsibility for delays in replacement or repair of products. Brady
Corporation shall not under any circumstances whatsoever be liable to you or
any other party for loss or profits, lost data, diminution of goodwill, or any
other special or consequential damages whatsoever with respect to any
warranty claim made by you. Specifically for software, Brady Corporation is
not liable for any incidental or consequential damages caused by abuse or
misapplication of the software or by its use in violation of the U.S. copyright
law or international treaty. No salesperson, representative, or agent of Brady
Corporation is authorized to make any guaranty, warranty, or representation
that contradicts the foregoing. Any waiver, alteration, addition, or modification
to the foregoing warranties must be in writing and signed by an executive
officer of Brady Corporation to be valid.
Repair and Replacement Parts
[NEED INFORMATION FROM BRADY.]
Product Registration
Register your Brady IP Printer online at www.bradycorp.com/register and
receive free product support and updates!
62
For Repair or Technical Assistance, find your regional
Brady Tech Support office by going to:
■
In the Americas: www.bradyid.com
■
In Europe: www.bradyeurope.com
■
In Asia: www.bradycorp.com
Y#
Bar Code Label

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