Brady IPSERIES IP Printer User Manual IP Label Printer

Brady Corporation IP Printer IP Label Printer

Contents

Users Manual Part 2

Printing Operation25Printing OperationThe printer is ready for operation when all connections are made and labels and ribbon are loaded.Synchronizing the Paper FeedAfter the label stock has been inserted, the printer will calibrate automatically if Brady-brand materials are used. If materials other than Brady-brand are used, calibration is performed manually.■Press the feed key to start the synchronization.■Remove the blank labels produced during the synchronization.A CAUTIONPrinthead damage caused by improper handling! • Do not touch the bottom of the printhead with fingers or sharp objects.• Ensure that the labels are clean.• Ensure that the label surfaces are smooth. Rough labels act like emery paper and reduce the service life of the printhead.Print with the lowest possible printhead temperature.
Printing Operation26Peel-Off ModeIn Peel-off mode, the labels are automatically detached from the liner material after printing and presented for removal. Refer to Peel-Off Mode on page 17.Tear-Off ModeIn this mode, the labels print continuously with backing attached. After printing, detach the label strip manually. Refer to Tear-Off Mode on page 17.Cutting ModeNot available in current model.Stand-Alone OperationNot available in current model.NOTICEPeel-off mode must be activated in the software.NOTICEA sensor prevents further printing until the printed label has been removed from the Peel-off position.
Control Panel27Control PanelThe user can control many printer operations with the control panel. These options include:■Starting, interrupting, continuing and cancelling print jobs (refer to Key Functions on page 30).■Setting print speed, interface configuration, language and time of day (refer to Setup Menu on page 40).■Starting test functions (refer to Test on page 32),■Updating firmware (refer to Firmware on page 48).Most adjustments should be performed through the software. Structure of the Control PanelFigure 12, Control PanelThe control panel consists of a graphic display (Figure 12, 1) and the navigator pad (Figure 12, 2) with five integrated keys.The graphic display indicates the current status of the printer, label and/or ribbon part numbers, if Brady-brand materials are used, the print job, faults and the printer settings in the menu.NOTICEWhenever possible, control print jobs through the software.12
Control Panel28The key functions depend on the current printer status. The key pads (for example, menu or feed) light up white in Print mode.Functions in Print ModePowersave ModeIf the printer is not used for a lengthy period, it automatically switches to Powersave mode. The graphic appears in the display, and key lighting is switched off.Press any key on the navigator pad to exit Powersave mode.Printer States‘Ready’ stateThe printer is ready and can receive data. The display shows the text Ready and label and/or ribbon part numbers if Brady-brand materials are used. ‘Printing label’ stateThe printer is currently processing an active print job. Data can be transmitted for a new print job. The new print job will start when the previous one has finished. The display shows the message Printing label and the number of the printed label in the print job. ‘Pause’ stateThe printing process has been interrupted by the operator. The display shows the text Pause and the symbol . ‘Correctable error’ stateAn error has occurred that can be rectified by the operator without interrupting the print job. The print job can be continued after the error has been rectified.The display shows the symbol , the type of error and the number of labels still to be printed.
Control Panel29‘Irrecoverable error’ stateAn error has occurred that cannot be rectified without interrupting the print job. The display shows the symbol , the type of error and the number of labels still to be printed.‘System fault’ stateIf a fault occurs during the system test, the symbol and type of error are displayed.■Switch the printer off and then on again at the power switch.or■Press the cancel key.Call Service if the error occurs persistently.
Control Panel30Key Functions■The up, down, left and right arrows are used for navigating in the menu.■The . key corresponds to the Enter key on a computer keyboard. It confirms:- Selection of a menu item. - Entry of a parameter.- Help information in the event of a fault.Key Display State Functionmenu lights Ready Ready Enter the offline menu.feed lights Ready Ready Feed a blank label.pause lights Ready Ready Stop printer after the end of a print job.Reprint the last label.Print label Print label Interrupt print job. Printer goes into Pause state.Pause Pause Continue print job. Printer goes into Print label state.flashes Correctable errorContinue the print job after rectifying the fault. Printer goes into Print label state.cancel lights Ready Ready Delete internal memory. The last label can no longer be reprinted.Print label Print label Short press J cancels the current print job.Longer press J cancels the current print job and deletes all print jobs.Pause PauseCorrectable errorflashes Irrecoverable error.lights Error Call help. Concise information for rectifying the fault is displayed.
Control Panel31LCD/Menu OptionsParameters for configuring the printer are found in the Setup menu on the printer. Your printer is mainly configured via the operating panel during initial start-up and when making major changes to the operating conditions. Changes required for processing different print jobs should be implemented via software settings.You can protect the Setup menu from unauthorized access with a code number (PIN).Short StatusThe Short status menu provides an overview of important status information in the display of the printer.1. Press the menu key.2. Select Short status menu.3. Scroll through the individual lines with the S and T keys.4. Use the  key to exit the menu.The following configuration parameters are displayed in the Short status menu:Line Meaning Example1 Printer type IP/3002 Version number of the printer operating system (firmware)Firmware V1.003 Creation date of firmware (Aug 11 2006)4 Version number of the system loader (bootloader)Bootloader V1.145 Creation date of the bootloader (Jul 24 2006)6 Revision of the CPU PCB PCB Rev. 057 Revision of the CPU CPU Rev. 38 Serial number of the PCB CPU CPU #1320628211909 Resolution of the installed thermal printhead TPH 300dpi,1248dots10 Previously printed paper lengths Transfer 181.44 m11 Previously printed paper length (thermal print) Thermal 13.17 m12 IP address of the label printer when connected to a network192.168.9.14
Control Panel32TestOverviewThe printer is equipped with different test functions providing information about:■The most important configuration parameters.■The fonts available in the printer.■The hardware components and connected peripheral devices.■The print image quality and state of the thermal printhead.■The function of label detection in conjunction with the optical properties of the label medium.■The label data sent from the computer or memory card.The test functions are found in the Test menu:1. Press the menu key.2. Select Test menu.3. Switch to the test function level with the T key.4. Select the desired test function with the X and W keys.5. Start the selected test function with the  key.Figure 13, Test Label
Control Panel33Status Print The Status print function prints a test image containing information on the configuration and status of the printer. The printout occurs using the heat level and print speed specified in the Setup > Print param. menu.NOTE: Continuous media is most suitable for this function.1. Press the menu key.2. Select Test > Status print menu.3. Press the  key.You can cancel the printout with the cancel key.The printout contains the following information:■Device type■Version and creation date of the firmware■Version and creation date of the system loader (bootloader) ■Current values of selected local settings (refer to Local Settings on page 40)■Current values of selected device settings (refer to Device List on page 35)■Current values of selected print parameters (refer to Print Parameters on page 43)■Current values of selected interface parameters (refer to Interfaces on page 46)■Status of PIN activation (refer to Security on page 47)■Operation time■Number of labels printed■Printed length with thermal transfer printing and thermal direct printing■Current measured values of the printhead temperature and heat voltage■Information about the label sensor■Lines used to evaluate the print quality
Control Panel34Font List The Font list function prints the most important parameters of the fonts available in the printer. The table contains both the original fonts and user-loaded fonts.NOTE: Continuous media is most suitable for this function.1. Press the menu key.2. Select Test > Font list menu.3. Press the  key.You can cancel the printout with the cancel key.Figure 14, Font ListThe font parameters have the following meanings:Column MeaningNo. ID number of the font required for programming (command T).Name Name with which the font is saved internally.Type Type of font generation. This provides information on the variability of the font and is important when programming (command T).Description Explanations of the font: size, font family. The printout occurs in the appropriate font.
Control Panel35Device List The Device list function prints out the most important information on hardware components of the printer and connected devices.NOTE: Continuous media is most suitable for this function.1. Press the menu key.2. Select Test > Device list menu.3. Press the  key.You can cancel the printout with the cancel key.Figure 15, Device ListName InformationCPU Type and serial number of the CPU PCBRevision of CPU PCB and FPGATPH Resolution and heating point number of the installed thermal printhead.I/F [x] Type of interfaces installedx: Number of interface
Control Panel36ASCII Dump ModeASCII Dump Mode offers the option of checking incoming control sequences at the interface when working with direct programming. The incoming commands at the printer are printed out as text. In addition, a corresponding error message is printed out immediately after an error occurs.The printout is started after four lines have been received.NOTE: Continuous media is most suitable for this function.NOTE: You can adjust the width of the printout down to 2 inches (50 mm) with the Width ASCII dump parameter.1. Press the menu key.2. Select Test > ASCII Dump Mode menu.3. Press the  key to switch to Monitor mode.4. Use the feed key to call up the last few lines of a label description.You can cancel the printout with the cancel key.Figure 16, ASCII Dump ModeFigure 17 is an illustration of a sample ASCII Dump printout.
Control Panel37Figure 17, Sample ASCII Dump Mode
Control Panel38Test GridThe Test grid function prints out the geometric pattern on a background grid. This allows you to assess the evenness of the print quality.NOTE: Continuous media is most suitable for this function.1. Press the menu key.2. Select Test > Test grid menu.3. Press the  key to start the printout.4. Use the feed key to call up the last few lines of a label description.You can cancel the printout with the cancel key.The geometric pattern is printed every five seconds once the Test grid function is started. You can adjust the printer during the pauses between the printouts.You can cancel the printout with the cancel key.Figure 18, Example Test Grid
Control Panel39Label ProfileThe Label profile function carries out a longer label advance. It saves the values measured by the label sensor here and then prints them out in two diagrams. The printout is used to check label detection in conjunction with the optical properties of the label medium.NOTE: Continuous media is most suitable for this function.1. Select the label sensor to be tested in Setup > Print param. Refer to Print Parameters on page 43.2. Load the label medium to be tested into the printer.3. Press the menu key.4. Select Test > Label profile menu.5. Call up the last few lines of a label description with the feed key.6. Press the ↵ key to start the printout. The printer performs a longer label advance. The label sensor measures the transparency/reflection capacity of the label material. The message Test print OK appears in the display once the advance is complete.You can cancel the printout with the cancel key.Figure 19, Label ProfileDescription1 Direction of paper flow at which the label start was detected2 Type of peripheral device connected 3 Information for the firmware developer4 Width of the negative derivative in motor increments5 Stroke between start and end of the negative derivative6 Scale factor for the derivative diagram7 Service information for adjusting the label sensor8 Method of label detection (transmitted light/reflex bottom)9 Device name and current firmware version
Control Panel40Setup MenuLocal Settings Press the menu key.Select Setup > Local settings.Parameter Meaning DefaultCountry Sets the display language and the country-specific date and time formats.USATimezone Adapts the time display on the printer to the time zone in relation to UTC (Universal Time Coordinated). UTCDaylight savingSelects daylight savings time applicable for the region. The time changes automatically when daylight savings time begins and ends.USASet date Sets the system date in the format DD.MM.YYYY (DD: day, MM: month, YYYY: year). The print output of the date varies depending on the format set via the country parameter.–Set time Sets the system time in HH:MM:SS format. When changing the time, ensure that the timezone, daylight saving and set date parameters are set correctly.The time can also be synchronized automatically via the internet using the Ethernet interface. The print output of the time occurs in the format set via the country parameter.–
Control Panel41Machine ParametersPress the menu key.Select Setup > Machine param.Parameter Meaning DefaultPrinthead pos. XShifting of the entire print image perpendicular to the direction of paper flow. The absolute shifting is limited by the margins of the print zone. Those are determined by the width of the printing line on the printhead.You can also set the Printhead pos. X via software. The offset values from the Machine param. menu and the software are added together. 0.0 mmPrinthead pos. YShifting of the entire print image in the direction of paper flow. With positive values, printing begins later in the direction of paper flow. Shifting of the print image in the direction of paper flow also influences the peel and tear positions.Correct the peel position and tear position parameters by the same value in the opposite direction.You can also set the Printhead pos. Y via software. The offset values from the Machine param. menu and the software are added together.0.0 mmDemand sensorConfiguration of the Peel-off parameters for devices with Peel-off function.> Peel position[BRADY: we need information about this function]>Backfeed delayDelay time between removing the label from the peel position and the backfeed of the label.250 ms
Control Panel42> Limit peel-off spd.Limitation of the print speed in the Peel-off mode to 100 mm/s.OnBrightn. LCDBrightness of the LCD display from 1 to 10. 10Contrast LCDContrast of the LCD display from 4 to 8. 6Time PowersaveTime between the last operation and the activation of Powersave mode.5 min.Debug mode Operating mode which supports the firmware programmer when localizing errors.OffParameter Meaning Default
Control Panel43Print Parameters Press the menu key.Select Setup > Print param.Parameter Meaning DefaultHeat level Heating value to compensate for different thermal behavior of printheads. Changing this value is necessary if the printing intensity has changed after replacing the printhead.To adapt the printing intensity when using different media, print speeds or printing contents, you should change the heat level in the software. The settings from the Print param. menu and the software are added together.The heat level setting also affects the test printouts.0Print speed Basic print speed setting.You can specify the print speed for each print job via software.The print speed setting also affects the test printouts.100 mm/sTransfer printOn for thermal transfer printing: Sensor for monitoring the transfer ribbon is activated.Off for thermal direct printing: Sensor for monitoring the transfer ribbon is not activated.You can overwrite the setting for each print job via software.OnWarn levelribbonWarning sent via the Ethernet interface by way of an SNMP message or e-mail sent when the remaining diameter of the ribbon supply roll undershoots the set value 1.2–3 inches (32–74 mm).Off
Control Panel44Label sensorMethod for detecting the starting end of the label.Gap sensor: Detection using changes in the transparency between the label and label gap.Bottom-Reflect: Detection using reflex marks on the bottom of the medium.GapSensorTear-off modePositioning the label medium for tearing off at the Tear-off plate.On: Additional advancement of the label medium which positions the label gap after the last printed label at the dispense plate.Off: Label advance stops once the last label has fully passed the print line.OffBackfeed Method for backfeeding the label medium.Backfeeding is necessary in the Tear-off and Peel-off modes since a label is pushed out past the front edge of the next label above the print line when peeling or tearing.always: Backfeeding occurs independently of label contents.smart: Backfeeding only occurs when the next label is not yet fully prepared when peeling or tearing the current label. Otherwise, the second label is pushed on and completed after removal of the first label without backfeeding.smartError-ReprintOn: With a correctable error and corresponding troubleshooting, the label being printed when the error occurs is repeated.Off: Print job is continued with the next label.OnPause reprintPrinting another label with the information of the previous print job by pressing the pause key. This function can be executed until the print buffer is cleared with the cancel key.OffParameter Meaning Default
Control Panel45Barcode errorOn: With faulty barcode contents or size specifications, printing is interrupted.Off: Printing is not interrupted if an error occurs. If barcode contents are faulty, the printer attempts to replace the incorrect data with valid characters (e.g. zeros). If barcode size specifications are faulty, a gray area is printed instead of the barcode.OnWidth ASCII dumpWidth of the printing area in the Monitor mode test function.With the Automatic setting, the printout of the control sequences arriving at the printer occurs over the maximum printing width. You can reduce the printing area width down to 2 inches (50.8 mm).AutomaticParameter Meaning Default
Control Panel46InterfacesPress the menu key.Select Setup > Interfaces.Parameter Meaning DefaultDefault card slotSelects the primary card slot. Select one of the card slots on the back of the printer (CompactFlash, PC Card or Ext. CompactFlash)CompactFlashCharacter setSelects the character set table.Switching the character set via software is not possible. You can access characters not available in the selected character set by using the Unicode table.Windows 1252RS-232 Sets the interface parameters Baud rate and Handshake for data transfer via the serial RS-232 interface.Recommended settings are 115200 and hardware handshake.115200HandshakeEthernet Configures parameters for the Ethernet interface card.You can access additional configuration parameters for the Ethernet interface card via the printer website (refer to Setup Menu on page 40).> DHCP Method of issuing IP addressOn: Dynamic issuing of IP address by the DHCP serverOff: Direct issuing of the IP address by the operatorOn> IP IP address of the label printer. Only valid with DHCP = Off.> Mask Subnet mask (classification and address range) of the local network. Only valid with DHCP = Off.
Control Panel47SecurityBy activating a PIN, you can protect the Setup menu, certain memory card functions and the firmware update from unauthorized access.The protected menu items are marked with the symbol and are only accessible after the PIN is entered.1. Press the menu key.2. Select Setup > Security > Security menu.3. Select On with the X and W keys.4. Accept the setting with the  key.5. Select On with the X and W keys.6. Select PIN with the X key.7. Select the digit of the PIN to be changed with the X and W keys.8. Assign the selected digit a number with the S and T keys.9. Repeat these two steps for the remaining digits of the PIN.10. Accept the setting with the  key.> Gateway Connection address between the local network and other networks. The IP address of the computer (router) on the network. The address of the router can also be issued via DHCP.Off> Network errorPrinter switches to Error mode when problems with the network connection occur.OffParameter Meaning Default
Control Panel48FirmwareThe printer firmware is saved in a Flash EPROM. You can update the firmware using the following functions:■Firmware upd.: Copy a firmware file from a computer connected to one of the interfaces of the label printer. Refer to Firmware Update via Interface on page 48.■Firmw. fr. card: Copy a firmware file from a memory card. Refer to Firmware Update from Memory Card on page 49.■FTP firmware update via printer management [BRADY: is this function available on the IP printer? If so, we need more information].Firmware Update via Interface1. Press the menu key.2. Select Service > Firmware upd. menu.3. Press the  key.4. The Firmware-Upd message appears in the display.5. Press the  key.6. If Firmware upd. is protected via a PIN, use the S, T, X and W keys to enter the code number and confirm with the  key.7. Open the DOS input window on the PC.8. Configure the serial interface of the PC with the mode command. Enter the command mode com1: baud=115200 parity=n data=8 stop=1, for example9. Send the firmware file (e.g. 304_6811.x2) to the printer. Enter the command copy /b 304_6811.x2 com1:, for example.10. A progress indicator is displayed while the firmware is being copied. OK appears in the display once copying is successfully completed.11. Press the  key.
Control Panel49Firmware Update from Memory Card1. Format CompactFlash memory card in printer [BRADY: is this function available on the IP printer? Is it the same as the CAB manual?].The directories "fonts," "images," "labels" and "misc" are created on the memory card.2. Copy the firmware file to the "misc" directory in a CompactFlash drive.3. Insert the prepared memory card into the printer.4. Press the menu button.5. Select Service > Firmw. fr. card menu.6. Press the  key.7. If the function Firmw. fr. card is protected via a PIN, use the S, T, X and W keys to enter the code number and confirm with the  key.The names of the firmware files found on the memory card are shown in the display.8. If several firmware files are found on the memory card, select the desired file with the S and T keys.9. Press the  key.The selected firmware file is copied. A progress indicator is displayed while the firmware is being copied. OK appears in the display once copying is successfully completed.10. Press the  key.
Control Panel50Error Messages During the Firmware UpdateIf an error occurs during the update, one of the following error codes is shown in the display:NOTE: If an error occurs with a firmware update, the old firmware version is no longer usable. Restart programming.Remaining Material DisplayFigure 20, Remaining MaterialError code MeaningCChecksum error. /b may have been forgotten in the COPY command or the file is defective.HHeader error. /b may have been forgotten in the COPY command or the file is defective.EEPROM could not be cleared.VProgramming voltage is too low.PProgramming error.Need New Art
Control Panel51Adjust Screen BrightnessCalibration[NEED INFORMATION FROM BRADY.]Heat Settings for Print DarknessWith the use of none-standard Brady material, the heat settings in the setup print parameters menu may vary greatly. Setting the heat excessively high can result in not only melting the ribbon but also destroying the print head. If your material does not have a recommended heat setting, it is recommended that you set the heat at -20, which is the lowest possible value. At this point print a label and evaluate it for quality. If the label is too light, change the heat setting by one or two values in the positive direction and retry printing a label. Keep repeating this process until you get a quality label. Once you have determined the heat setting for this particular material, record it so that the next time you use this material you will know where to set the heat settings.Brightn. LCDAdjust the LCD display brightness (1 to 10). 10Contrast LCDAdjust the LCD display contrast (4 to 8). 6
Control Panel52Print Sample LabelA sample label is imbedded in the firmware and can be printed through the test menu.Figure 21, Sample LabelPrint Setting Label[NEED INFORMATION FROM BRADY.]
Cleaning and Simple Maintenance53Cleaning and Simple MaintenanceIt is important to clean the thermal printhead regularly. This guarantees a consistently good printed image and will prevent premature wear of the printhead.Other maintenance is limited to occasional cleaning of the printer.General Cleaning■Remove dust and paper fluff from the print area with a soft brush, vacuum cleaner or compressed air.■Clean the cover of the printer with a standard cleanser.Cleaning the Media Feed RollersRemove any accumulated dirt and lint from the interior of the printer using a soft bristle brush or vacuum cleaner. Inspect this area after every four rolls of media.A DANGERElectric Shock HazardDisconnect power to the printer before starting any maintenance work.NOTICEDo not use abrasive cleaners or solvents for cleaning external surfaces or modules. Do not use lubricating agents of any kind.The printer can be damaged by abrasive cleansers. Lubricating agents can damage the finish and mechanical parts inside the printer.
Cleaning and Simple Maintenance54Cleaning the Printhead and Media Feed RollersIt is important that the print head be cleaned on a regular bases. If dirt builds up on the print head you will see vertical un-printed lines appearing in the labels. Continuing to print under these conditions can cause the heat from the printhead to bake this dirt into the print head and eventually destroy the quality capabilities of your print head.To clean the print head and/or media feed rollers:1. Turn off the printer power.2. Open the cover, press the release button, lower the control panel and lift the print module up (refer to Loading the Ribbon on page 18).3. Remove the transfer ribbon and the label stock (refer to Loading the Material on page 18).4. Use a cotton swab and a solvent of 90% isopropyl alcohol or Preventative Maintenance Kit PCK-4 to carefully rub the surface of the printhead (Figure 22, 2) and the media feed rollers (Figure 22, 1) being careful not to scratch the printhead.5. Allow the printhead and media feed rollers to dry for about two to three minutes before restarting the printer.A CAUTIONPrinthead Damage• Do not use sharp objects to clean the printhead.• Do not touch the protective glass layer on the printhead.A CAUTIONRisk of injury from the hot printhead.Ensure that the printhead has cooled down before starting cleaning.
Cleaning and Simple Maintenance55Figure 22, Printhead and Media Feed RollersIf the vertical lines still appear after cleaning the printhead, the printhead probably has dirt baked into it and will need to be replaced.NOTICEPrinthead replacement should always be performed by a qualified and properly trained technician.20 10 01030405012
Basic Troubleshooting Guide56Basic Troubleshooting GuideTroubleshooting ChartProblem Cause RemedyTransfer ribbon creases.Transfer ribbon is too wide.Use a transfer ribbon slightly wider than the width of label. Print image has smears or voids.Printhead is dirty. Refer to Cleaning the Printhead and Media Feed Rollers on page 54Temperature is too high. Decrease temperature via the software.Combination of labels and transfer ribbon is incorrect.Use a different type of ribbon.Printer does not stop after transfer ribbon runs out.Thermal printing is chosen in the software.Change to thermal transfer printing.Printer prints a sequence of characters instead of the label format.Printer is in ASCII Dump mode.Cancel the ASCII Dump modePrinter transports label media, but transfer ribbon does not move.Transfer ribbon incorrectly inserted.Check and, if necessary, correct the transfer ribbon web and the orientation of the label.Combination of labels and transfer ribbon is incorrect.Use a different type of ribbon.Printer only prints every second label.Size setting in the software is too large.Change the size in the software.Vertical white lines appear in the print image.Printhead is dirty. Refer to Cleaning the Printhead and Media Feed Rollers on page 54.Printhead is defective (heat element failure).Call for service. The printhead should always be replaced by a qualified and properly trained technician.Horizontal white lines appear in the print image.Printer is used with backfeed > smart in the Tear-off or Peel-off mode.Always set backfeed > in the setup menu. Refer to Setup Menu on page 40.Print image is irregular, one side is lighter.Printhead is dirty. Refer to Cleaning the Printhead and Media Feed Rollers on page 54.
Basic Troubleshooting Guide57Error Messages with Corrective ActionsError messages Cause RemedyADC malfunction Possible hardware issue. Recycle power to the printer. If the error does not clear, call service.Barcode error Barcode content is invalid, for example alphanumeric characters in a numerical barcode.Press cancel key to return printer to Ready mode. Correct the barcode content.Barcode too big The barcode is too big for the allocated area of the label.Press cancel key to return printer to Ready mode. Reduce the size of the barcode or move it.Battery low Clock battery power is low.Replace the clock battery.Buffer overflow Handshake mode is not on.Access the printer setup menu, handshake mode and select RTS/CTS.FPGA malfunctionPossible hardware issue. Recycle power to the printer. If the error does not clear, call service.Head error Printhead may need to be replaced.Recycle power to the printer several times. If fault does not clear, replace the printhead.Head open Printhead may not be completely closed.Close the printhead completely and press the pause key.Head too hot TBD TBDInvalid setup The Setup menu is incorrectly configured.Cancel the current job. Recheck all configuration settings.Memory overflow Handshake mode is not on.Access the printer setup menu, handshake mode and select RTS/CTS.Multiple Tags Read Remove Extra TagsLabel tags read incorrectly.Remove and reinstall the label spool and/or the ribbon spool. If the error does not clear, recycle power to the printer.Network Error, No LinkEthernet is selected in the setup menu but no ethernet connection.• Check that the ethernet server is available and connected, then recycle power to the printer.or• Go to the settings menu and turn the ethernet connection off, then recycle power to the printer.
Basic Troubleshooting Guide58No label size The size of the label is not defined in the software.Check the software programming.No SMTP server Printer is configured to send error messages to the server but the IP address of the recipient can not be found.• Check that the IP address is correct and if the recipient is available.or• Go to the settings menu and turn SMTP off, then recycle power to the printer.Out of paper Labels missing on the label material.Replace label material or press the pause key to continue printing.Out of ribbon Out of transfer ribbon. Insert new transfer ribbon.Transfer ribbon melted during printing.• Cancel the current print job.• Change the heat level via the software.• Clean the printhead (refer to Cleaning the Printhead and Media Feed Rollers on page 54).• Load the transfer ribbon (refer to Loading the Ribbon on page 18).• Restart the print job.The ribbon is improperly installed.• Cancel the current print job.• Reinstall the ribbon (refer to Loading the Ribbon on page 18).• Restart the print job.Protocol error Printer has received an unknown or invalid command from the computer.• Press the pause key to skip the command. or•Press the cancel key to cancel the print job.Voltage error An incorrect voltage is detected.Note the details reported on this error, then recycle power to the printer. If the error does not clear, call service.Wrong revision The firmware that is loaded or is being loaded into the printer is not compatible with the hardware configuration.Obtain the correct firmware for this printer and load it.Error messages Cause Remedy
Additional Support59Additional SupportTechnical Support Numbers/Online HelpFor Repair or Technical Assistance, find your regional Brady Tech Support office by going to:■In the Americas: www.bradyid.com■In Europe: www.bradyeurope.com■In Asia: www.bradycorp.comWarranty InformationEffective December 30, 2002All new Brady Corporation products are warranted by the manufacturer to be free from defect in material and workmanship.Printers and Related Hardware ProductsProof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect or if any parts are improperly installed or replaced by the user.Products returned must be packaged in the original or comparable packing and shipping container. In the event equipment is not so packaged, or if shipping damage is evident, it will not be accepted for service under warranty. Surface transportation charges for return to customers in the continental United States is paid by Brady Corporation. Otherwise, Brady Corporation pays CPT (carriage paid to) nearest airport; customer pays customs, duties, taxes, and freight from airport to destination. If Brady Corporation determines that the product returned for warranty service or replacement is not defective as herein defined, the customer will pay all handling and transportation costs.PrintersAll printers (excluding printheads) are warranted against defect in material or workmanship for twelve (12) months from the purchase date.
Additional Support60PrintheadsSince printhead wear is part of normal operation, the original printhead is covered by a limited warranty as indicated below. The warranty period begins on the purchase date.To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are not required to purchase Genuine Brady Corporation supplies (media and/or ribbons) for warranty qualification.However, if it is determined that the use of inappropriate or inferior supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Brady Corporation’s labor and material charges required to repair the defect. The warranty becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in this manual has caused defect in the thermal printhead for which a warranty claim is made.Printhead Warranty PeriodBar code label and receipt printer printheads are warranted for a period of six (6) months.Related Hardware ItemsProducts are warranted to be free of defects in material and workmanship from the date of purchase according to this chart:Defective products must be returned to Brady Corporation for evaluation. In the event of notification of defect within the warranty period, Brady Corporation will replace the defective item provided there has not been damage resulting from user abuse, modification, improper installation or use, or damage in shipping or by accident or neglect.Product Warranty PeriodAccessories One (1) monthCables One (1) monthKeyboard Display Units Six (6) monthsParts Three (3) monthsBradyConnect® Print Servers Three (3) years
Additional Support61SuppliesSupplies are warranted to be free from defect in material and workmanship for a period of twelve (12) months for media and twelve (12) months for ribbon from the date of shipment by Brady Corporation. This is provided the user has complied with storage guidelines, handling and usage of the supplies in Brady Corporation printers.Brady Corporation’s sole obligation under these warranties is to furnish parts and labor for the repair or possible replacement of products found to be defective in material or workmanship during the warranty period. Brady Corporation may in its discretion issue a credit for any such defective products in such amount as it deems reasonable.Repair ServicesBrady Corporation repairs are warranted against defects in material and workmanship for 90 days from the date of repair by Brady Corporation. This excludes printheads, which are warranted separately. This warranty does not cover normal wear and tear.This warranty becomes void if the item is modified, improperly installed or used, or damaged by accident, neglect or abuse.Warranty Exclusions & Conditions StatementThe warranties given above are the only warranties given to you. No other warranties, express or implied, are given. Brady Corporation does not make any implied warranty of merchantability or fitness for a particular purpose in connection with its sale of products or services. While Brady Corporation’s desire is to be responsive to your specific needs and questions, Brady Corporation does not assume responsibility for any specific application to which any products are applied, including, but not limited to, compatibility with other equipment. All statements, technical information, or recommendations relating to Brady Corporation products are based on tests believed to be reliable, but do not constitute a guaranty or warranty.
Additional Support62Brady Corporation’s maximum liability for warranty claims is limited to the invoice price of the product claimed defective. Brady Corporation does not assume responsibility for delays in replacement or repair of products. Brady Corporation shall not under any circumstances whatsoever be liable to you or any other party for loss or profits, lost data, diminution of goodwill, or any other special or consequential damages whatsoever with respect to any warranty claim made by you. Specifically for software, Brady Corporation is not liable for any incidental or consequential damages caused by abuse or misapplication of the software or by its use in violation of the U.S. copyright law or international treaty. No salesperson, representative, or agent of Brady Corporation is authorized to make any guaranty, warranty, or representation that contradicts the foregoing. Any waiver, alteration, addition, or modification to the foregoing warranties must be in writing and signed by an executive officer of Brady Corporation to be valid.Repair and Replacement Parts[NEED INFORMATION FROM BRADY.]Product RegistrationRegister your Brady IP Printer online at www.bradycorp.com/register and receive free product support and updates!
For Repair or Technical Assistance, find your regional Brady Tech Support office by going to:■In the Americas: www.bradyid.com■In Europe: www.bradyeurope.com■In Asia: www.bradycorp.comY#Bar Code Label

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