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FCC ID: AZDH12130 CANON Manufacturer : Canon Inc, Address : 30—2, Shimomaruko 3—Ch0me, Ohta—Ku, Tokyo 146, Japan Trade Name : Canon Inc. Model Number : H12130 Additional Model No. /Trade Names under which their device will be marketed: Model No. N/A Trade Names N/A FCC ID Number: AZDHIZI30 Installation/Operating Instruction: See the attached. DD/BPA,US,P/9BG}13(3¢5K) 98.3,9 4:29 PM Page i Copyright This manual is copyrighted by Canon U.S.A. with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or part, without prior written consent of Canon U.S.A. © Canon USA, Inc. 1997 Disclaimer Canon U.S.A. has reviewed this guide thoroughly in order to make it an easy-louse guide to your Canon C3500 Multifunction System. All statements, technical information, and recommendations in this guide and in any guides or related documents are believed reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be, representations or warranties concerning the products described. Your C3500 and the software media included with your C3500 have been sold to you subject to the limited warranties set forth in the warranty and license agreement enclosed with the respective product. All software is licensed AS IS, as described in the license agreement included in the back of this guide. Further, Canon U.S.A. reserves the right to make changes in the specifications of the products described in this manual at any time without notice and without obligation to notify any person of such changes. If you have any questions regarding your C3500 or the information in this guide, please call your local authorized Canon dealer. ii Prq‘uce ‘owneavsr/wnnuéaak) 98 3 9 A 28 PM Page 111$ Trademarks Adobe Photoshop“ and Adobe PageMaker’ are registered trademarks of Adobe Corporation, Canon“ and BI" are registered trademarks and CFX'“, MultiPASS", UHQ'", and Bubble Jet“ are trademarks of Canon Inc, Centronics“ is a registered trademark of Centronics Data Computer Corporation. IEEE‘“ is a trademark of Institute of Electrical and Electronics Engineers, Inc Microsoft“ and Windows“ are registered trademarks of Microsoft Corporation, PhotoFinish" is a trademark of Zsoft Corporation. WordScan" is a trademark of Caere Corporation. Other brand and product names may be trademarls or registered trademarks of their respective companies @ As an Energy Star Partner, Canon has determined that the C3500 meets the Energy Star guidelines for m- energy efficiency. Preface ' ' iii DG/BP4.US.P/980313(éa§t() 98,19 4:25 pm Page iv $ Users in the U.S.A. PRE-INSTALLATION REQUIREMENTS FOR CANON FA CSIMILE EQUIPMENT A. Location Supply a suitable table, cabinet, 01 desk. See page 2-4 and Specifications in Appendix A, for unit‘s dimensions and weight. B. Order Information 1. Only a single line, touch tone, or rotary telephone set is to be used. 2. Order an Rlll-C modular jack (USOC code), which should be installed by the phone company, It the lel-C jack is not present/ installation cannot occurc 3. Order a normal business line from your telephone company’ 5 business representative. The line should be a regular voice grade line or equivalent. Use one line per unit. DDD (DIRECT DISTANCE DIAL) LINE or IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE OVERSEAS @ Canon recommends an individual line following industry standards [e.g., the 2500 (Touch tone) or 500 (Rotary/Pulse Dial) "m telephones]. A dedicated extension otf a PBX unit without I‘Call Waiting” can be used with your FAX unit. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a FAX error. C. Power Requirements This equipment should be connected to a standard 120 volt AC, three-wire grounded outlet only. Do not connect this unit to an outlet or power line shared with other appliances that cause ”electrical noise." Air conditioners, electric typewriters, copiers, and machines of this sort generate noise which often interferes with communications equipment and the sending and receiving of documents. iv ' ' Preface OD/EP4.US P/Qsoiiitacaky 93.3.9 4.26 pm Page v $ CONNECTION OF THE EQUIPMENT This equipment complies with Part 68 of the FCC rules. On the rear panel of this equipmmt is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested, this information must be given to the telephone company. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. IN CASE OF EQUIPMENT MALFUNCTION Should any malfunction occur which cannot be corrected by the procedures described in the User’s Guide, disconnect the equipment from the telephone line or unplug the power cord. The telephone line should not be reconnected or the power cord plugged in until the problem is completely resolved. Users should contact their local authorized Canon dealer for servicing of equipment. RIGHTS OF THE TELEPHONE COMPANY Should the equipment cause harm to the telephone network, the telephone company may temporarily disconnect service. The telephone company also retains the right to make changes in facilities and services which may affect the operation of this equipment. When such changes are necessary, the telephone company is required to give adequate prior notice to the user. WA RNING Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Preface DO/EPd.US.P/9BO313(§¢SK) 98.3.9 4:28 PM Page v1 $ However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: D Re—orient or relocate the receiving antenna. D Increase the separation between the equipment and receiver. D Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. D Consult the dealer or an experienced radio/ TV technician for help The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. In order to program this information into your C3500, you should follow the instructions in Entering User Information in the C3500 on page 2-50. 1: Use. of she/M CAL/t is regretted, ‘la comb/y viii» a“: 3 {mm m Sulfur-1- 3 of“ PM A!" cf FCC Mes. vi ' Preface ‘ 00/5174 Us p/9aoxin‘aéax) 95.3.9 4:28 pm Page v11$ Users in Canada FEE-INSTALLATION REQUIREMENTS FOR CANON FA CSIMILE EQUIPMENT A. Location Supply a suitable table, cabinet, or desk. See page 2-4 and Specifications in Appendix A, for unit’ 5 dimensions and weight. B. Order Information 1. Provide only a single line to a touch-tone or rotary telephone set temiinated with a standard 4—pin modular phone plug. (T ouch~ tone is recommended if available in your area.) 2. Order an R]11—C modular jack (USOC code), which should be installed by the phone company. If the lel-C jack is not present, installation cannot occur, 3. Order a normal business line from your telephone company’s business representative, The line should be a regular voice grade line or equivalent. Use one line per unit. DDD (DIRECT DISTANCE DIAL) LINE or IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE OVERSEAS Canon recommends an individual line following industry standards [e.g., the 2500 (Touch tone) or 500 (Rotary / Pulse Dial) telephones]. A dedicated extension off a PBX unit without "Camp On" signals is also issible with a FAX unit. Key telephone systems are not recommended because they send non-standard signals to individual telephones tor ringing and special codes, which may cause a FAX error. C. Power Requirements The power outlet should be a three-prong grounded receptacle (Single or Duplex). It should be independent from copiers, heaters, air conditioners, or any electric equipment that is thermostatically controlled. The rated value is 120 volts and 15 amperesi The RJll—C modular jack should be relatively close to the power outlet to facilitate installation. Preface vii DD/BP4.US.P/980313(éaah) 98.3 9 4:23 PM Page é NOTICE The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CA U TION Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.” The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5." viii Preface oo/quvust/aaonu‘aL-ar) 9843.9 4:23 PM Page 1x $ Contents Chapter 1 Introducing the C3500 .................... Welcome ................. The Main Features of the C3500 . Color Printer Features ..... Plain Paper Fax Features . . . Scanner Features ......... , . , Copier Features .................. . Telephone Features .................. Using the C350l) with the MultiPASS Desktop Manager for Windows Supplies and Options ...................... . . B] Print Cartridges and Ink Tanks .......... Special Print Media .................. Canon Photo Kit . . . . . . . . Safety Instructions ....... Using Your Documentation . . How to Use This Guide . . . Type Conventions Used in This Guide v . For Customer Support Chapter 2 Setting Up Your (3500 .................. 2-1 Choosing a Location for Your C3500 ........ 2-3 Unpacking Your C3500 .................. 275 Do You Have Everything? ..... . . 2-5 Removing Shipping Materials ..... . 2-8 Getting Acquainted with Your C3500 ...... 2-11 Front View ...................... 2-11 Rear View ...................... 2712 The C3500’s Controls - The Operation Panel 2-13 Inside the Printer Cover 2-15 Assembling the C3500 ..... , . I . 2-16 Attaching Components ............... 2—16 Attaching the Sending Document Support . 2:16 Attaching the Document Support ..... 2»17 Attaching the Output Tray Extension 2-18 Connecting the CSSOU to Your PC ..... 2—19 Connecting the Telephone Line ......... 2-20 Connecting an Extension Phone or Answering Mactune 2-20 Powering Up .................................... 2-21 Contents A ix oo/amusrfisonuaéaxi 98.3.9 4:28 PM Page x {F Selecting and Installing a B] Cartridge ................ Guidelines for Using and Maintaining BI Cartridges . Choosing the Best Cartridge .................. Installing the B] Cartridge ...................... Storing B] Cartridges .......................... Selecting and Loading the Print Media , . 1 . . . Selecting the Print Media ......... . . . Plain Media ........................ Canon Media The Printable Area . . Plain Paper and Special Media . . Envelopes ................... . . . Adjusting the Paper Thickness [ever ............ Loading the Print Media ..................... Loading Print Media for Automatic Feed , . . i Loading Print Media for Manual Feed ..... Using Canon 5 Specialty Papers ............. 4 Printing on High Resolution Paper HR 101 ....... . . Printing on FS—lOl Fabric Sheets ................... Using the Paper Output Guides with the BC-22 Cartridge i Entering User Information in the C3500 ............... Guidelines for Entering Information . . 4 Entering a Name ...... . . . Editing Information ............ Z 2-27 . 2-32 : 2-53 Entering Your Identification Information . , . Editing Your Identification Information . . . . 2-54 The C3500 Menu System .......................... . . 2—55 Testing the C3500 .................................... 2-56 Chapter 3 Printing from Your PC ........................... 34 Paper Handling ......... . . . 1 3-2 Selecting Paper Types . . . . . . . . . 3-2 Printing on Envelopes ......................... 3—2 Some Advice for Color Printing 3-6 Selecting Paper and Other Print Media . . . . i . 3—6 Understanding Your Application’ 5 Capabilihes 3-6 Understanding Your Computer 5 Monitor and Color 3-7 Improving Print Speed . , . . . . , 3—8 Controlling Printing Costs ........................... 3-9 x ' Contents OO/BP4.US.P/980313(E¢EK) 95.3.9 4:29 PM Page xi $ Chapter 4 Chapter 5 Scanning Documents and Making Copies ................. 4—1 Scanning Documents ................. 4-2 Types of Documents You Can Scan . , , . . 4—2 Effective Image Size ....................... 43 Loading the Document 4—4 Adding Pages to the Document in the Feeder . . . 4—7 Trouble With Multipage Documents ......... 4—8 Making Copies , . 4—9 Sending and Receiving Faxes ........................... 5-1 Preparing to Send a Fax ........................... 5~3 Setting the Resolution and Contrast , Setting the Resolution ........ Sending Faxes . Preparing to ax a ocument Manual Sending ............ Memory Sending , Cancelling a Transmission . . , Automatic Speed Dialing .......... Using OneTouch or Coded Speed Dialing . . Automatic Redialing .................. Cancelling Automatic Redialing . . . . Redialing with Manual Sending ......... Sequential Broadcasting Using Group Dialing . l . It the Power Goes Out . . . Receiving Faxes ............ Setting the Receive Mode Receiving Faxes and Phone Calls Automatically. ax Receiving Faxes Manually: Manual Mode ...... Receiving Faxes Automatically: Fax Only Mode . Using an Answering Machine: Ans. Machine Mode 5-21 Using the C3500 with an Answering Machine . 5-21 Messages Displayed When Receiving Faxes in Memo y 522 Printing Documents Stored in Memory .......... 5-23 Receiving While Registering, Copying, or Printing , . Contents xi 00/594 US P/950313(555K) 98.3.9 4:29 PM Page x11$ Chapter 6 Troubleshooting 6-1 If You Cannot Solve the Problem 6-3 Problems Index ................ 64 Paper Jams ........................... 6—6 Jams in the Automatic Document Feeder (AD ) 6-6 Jams in the Sheet Feeder .............. 68 Printing Problems ........... , . A 6-9 Print Quality Problems . . . 6-14 Color Printing Problems ....................... . 6-16 Problems Feeding Paper Into the (33500 Sheet Feeder 6-19 Faxing Problems ....................... 6-22 Sending Faxes A 6-22 Receiving Faxes ‘ . 6—24 Telephone Problems . . . . 6-27 Copying Problems r r . . 6—28 General Problems .............. . 6-29 Error Codes, Messages, and Solutions .......... Chapter 7 Maintaining Your (3500 .............................. Cleaning the C3500 ..................... . . Cleaning the C3500's Exterior . . r . Cleaning the C3500's Inlerior , . . . , Maintaining B] Cartrid ges ................. Cleaning and Testing the B] Cartridge Print Head 74 When to Replace the B] Cartridge ........... 7-5 Replacing an Ink Tank in the BC-Zl Color B] Cartridge , 7—7 Replacing the B] Cartridge ............. 7-1 Transporting the C3500 ....... . Appendix A Specifications ...................................... A71 General . . A—l Printer . . , A-2 Printable Area: Papers ..... , . . A-3 Printable Area: Envelopes ............. A-4 Scanner A's Document Sizes . . . . . . . A-6 Plain Paper Fax ........................ A-7 Copier A—8 Telephone . A-9 PC Interface r . A-9 Mull-iPASS Desktop Manager for Windows A-9 Glossary ........... G—l Index ...................................................... l-1 xii Contents Dl/BPLUSJ/QBOBIMEQEK) 93 3 9 410 PM Page 1~1$ Chapter 1 Introducing the 03500 50 as Welcome Thank you for purchasing the new Canon CSSOD. We are Sure that your C3500 will help you work more effectively and help you easily and conveniently meet your fax and phone requirements, as well as your printing, copying, and scanning needs, Chapter 1 Introducing the C3500 1—1 i(ii/em US.1/9£|0313(50§K) 98 3.9 4:30 PM Page 1-2$ The Main Features of the 03500 The C3500 is a complete multifunction system for your home or small office. The C3500 combines the following essential office machines into a single, convenient desktop unit: D Color printer D Plain-paper fax machine D Copier D Scanner D PC Fax D Telephone (requires an extension telephone or answering machine) Your C3500 also includes the MultiI’ASS Desktop Manager for Windows“, version 2.10. This exclusive Canon software package provides you with a ”PC Fax" — you can print, tax, scan, and use the telephone from within your PC’s Windows environment. The C3500's multitasking ability enables you to perform a number of operations simultaneously. For example, you can print, scan a document, or make copies at the same time you are sending a fax or receiving a fax into memory. The compact size of the C3500 (15.75 inches wide by 142 inches long by 7.75 inches high) makes it ideal for desktop use, and lets you use it in places where other machines might not fit, Color Printer Features Canon Bubble Jet (BI) printing and ink cartridges The C3500 uses Canon’s Bubble Jet (Bl) printing and ink cartridges to provide you with first-rate, crisp print and vibrant colors, along with convenient, easy maintenance. Excellent print quality and speed The C3500's high—performance print head offers a precision of up to 720 dots per inch (dpi) horizontally by 360 vertically, providing you with high-resolution color, text, and graphim, all at exceptional speed — up to five pages per minute. Impressive output on a variety of media The C350(] can provide sharp black or vibrant color printing on a wide variety of media, including letter, legal, and A4 plain paper, glossy paper, envelopes, transparencies, back print film (for display on a backlighted panel), and fabric sheets. Introducing the C3500 ' Chapter 1 45m ‘oi/Bm Us l/seolluégéK) 93 a s Avw pn Page l-g¢ Convenient paper handling The unit’s sheet feeder holds up to 100 sheets of plain letter, legal, or A4 paper; 50 transparency sheets; or 15 envelopes. Economy ink-saving priming The C3500 includes an economy printing mode that uses up to 5097; less ink, resulting in longer cartridge lite. Photo Quality Printing Canon’s optional Photo Kit enables the CSSOO to use halftones to print photos beautifully. Plain Paper Fax Features UHQT‘“ Image Processing System The C3500 uses Canon's UltraAHigh Quality Image Processing System to provide enhanced definition in taxed photos. Error Correction Mode (ECM) Using the C3500'5 Error Correction Mode reduces transmission errors when sending faxes to or receiving taxes from other fax machines that also have ECM capability. Automatic switching between fax and voice calls The C3500 can automatically distinguish between tax calls and normal telephone calls, so that you can receive both through a single phone line. Answering machine hook-up You can connect an answering machine to the C3500 to let it receive telephone messages and faxes while you are away from your desk. Transmission speed The C3500 uses G3 data encoding methods that increase transmission speed to approximately 6 seconds per page. Memory sending/receiving The C3500 can store up to 42 fax pages (either received or to be sent) in its built—in memory, and can receive taxes while printing or even when your PC is turned off. Reduced—size printing The C3500 automatically scales received taxes to fit the size of the paper loaded into the sheet feeder. So if your client is sending you a tax on A4 paper and you have letterfsized paper in your sheet feeder, the tax will be scaled and printed on letter-sized paper. Chapter 1 Introducing the C3500 1-3 as 590 .:o uln gm 90 Ol/BPlAUS.1/980113(§¢;§K) 93 3.9 4:30 PM Page 174$ Automatic dialing and broadcasting To make taxing even easier, the C3500 provides several automatic dialing methods: coded speed dialing, onetouch speed dialing, and group dialing. The C3500 also enables you to broadcast taxes or send delayed taxes to as many as 57 locations at once Point-and—click dialing The MultiPASS Desktop Manager enables you to select a fax number and dial directly from your PC's screen with a simple click of the mouse Scanner Features Automatic Document Feeder The C3500 includes an Automatic Document Feeder (ADF) that makes it easy to fax or scan up to 20 pages at a time when using Windows applications that support the TWAN scanning standard (see below) and multi—page scans, 200-, 300-, or 400-dpi resolution The C3500 can scan documents at 200 dpi, electro-enhanced 300 dpi, or electro—enhanced 400 dpi‘ TWAIN compatible The C3500 supports the TWAIN scanning standard, which allows you to scan images using any graphics or optical character recognition (OCR) application that also supports the TWAIN standard. LES-level grayscale When you use the grayscale settings in the C350Cl Desktop Manager, you can scan photos with 256 levels of gray, rather than just in black and white, ensuring that the photos are reproduced as clearly as possible 1~4 Introducing the C3500 ' Chapter 1 Ol/EPAvUS 1/950313(5°§K) 98‘33 41.30 PM Page 1-5$ Copier Features Up to 99 copies The C3500 can make up to 99 copies of a document at a time, at a rate of up to three copies per minute. En as Sw-dpi resolution The C3500 copies documents using a high resolution of 360 dpi. Copy reduction The C3500 can reduce copies to 70%, 80%, or 90% of their original size. This lets you copy legal-size documents onto letter—size paper, for example. Telephone Features Automatic dialing The C3500's three automatic dialing methods (one-touch speed dialing, coded speed dialing, and group dialing) can be used to store phone numbers, as well as fax numbers. Connection for an answering machine and extension telephone Connecting an extension phone to the C3500 lets you use it to make and receive normal telephone calls. In addition, connecting an answering machine allows you to receive faxes and phone messages while you are away from your desk. Distinctive Ring Pattern Detection (DRPD) If you subscribe to a DRP service from your telephone company, you can use the C3500's DRPD feature to automatically distinguish incoming fax calls from telephone calls, based on a distinctive ring pattern assigned to the called number, Point-and-click dialing The Mull-iPASS Desktop Manager enables you to select a phone number and dial directly from your PC’s screen with a simple click of the mouse. Chapter 1 ‘ Introducing the C350!) 1—5 ol/mm us 1/950313(éga|<) 98 3.9 4.30 an page 1-5$ Using the 03500 with the MultiPASS Desktop Manager for Windows Canon’s MultiI’ASS Desktop Manager for Windows allows you to use the C3500's printing, faxing, scanning, and telephone functions directly from your PC: E! El El Use the C3500 as the default printer for Windows applications Send taxes from the C3500 using any Windows application that allows printing Scan documents into the Desktop Manager or any Windows application that supports the TWAW scanning standard Store an unlimited list of tax or phone numbers in a tax/ telephone address book on your PC View taxes on your PC’s monitor, as well as save, rotate, or print them, or copy them to the PC'S clipboard Broadcast taxes from your PC to any number of destinations Attach custom cover sheets to each fax you send from the PC The Desktop Manager package also includes a utility program that helps you troubleshoot the interface between your computer and the C3500. Supplies and Options Your CSSOU uses Canon's Bubble Jet (BI) cartridges and ink tanks, print media, and optional equipment, all designed to work with your C3500 to help you produce the finest output possible. These supplies are available from your local authorized Canon dealer. 1-6 Introducing the C3500 ’ Chapter 1 Dl/BPA Us i/aaosiaracak) 93.3.9 4.30 pm page 1—7 SF BJ Print Cartridges and Ink Tanks The C3500 uses Canon's B] (Bubble Jet) cartridges to provide you with first-rate, crisp print and vibrant colors. Canon's B] cartridges use advanced ink formulas that dry quickly, look great on plain paper, are not easily affected by light, and resist smudging extremely well. In addition, the print heads in the B] cartridges cap themselves automatically when not in use, thus saving ink by keeping the print heads from drying out. B] print cartridges are also easy to maintain. If your BC-Zl Color E} Cartridge runs out of ink, just replace the empty ink tank (black or color). It the BC-ZO Black Cartridge or BC-ZZ Photo Color Cartridge runs out of ink, just replace the entire cartridge. To avoid printing problems, use only Canon BI print cartridges and ink tanks. Other cartridges can produce unsatisfactory results. In addition, use only BCI-Zl Black and BCI—Zl Color ink tanks in the BC-Zl Color E] cartridge. Special Print Media You can use plain paper with the C3500 for excellent black and color printing, but Canon has also developed a wide range of print media to extend your printing capabilities. See "Selecting the Print Media" on page 2-33 for detailed descriptions of these media. If you plan to use a print medium other than those made by Canon, be sure to test it in your C3500 before ordering it in bulk. If you have any questions about whether a particular medium is suitable for your C3500, please contact your local authoiized Canon dealer. Canon Photo Kir Canon’s optional Photo Kit enables the C3500 to use halftones to print photos beautifully. The kit includes the BC-22 Photo Color E] cartridge, the SB-21 B] cartridge container, and 60 sheets of Canon high-resolution paper (HR-101). Chilpter 1 introducing the C350!) 1-7 1: 03500 Ol/BPA.US.1/90031313¢§K) 98.3 v 410 PM Page 1151: Safety Instructions Read these safety instructions thoroughly before using your C3500, and keep them handy in case you need to refer to them later. A Except as specifically described in this manual, do not attempt to service the C3500 yourself. Never attempt to disassemble the unit: opening and c'“"°" removing its interior covers will expose you to dangerous voltages and other risks. For all service, contact your local authorized Canon dealer or service center. El El Always follow all warnings and instructions marked on the CSSDU. Use the C3500 only on a sturdy, stable, level surface. If the C3500 talls, it could be seriously damaged. Do not use the C3500 near water. If you spill liquid on or into the unit, unplug it immediately and call your local authorized Canon dealer or service center. The back and bottom of the C3500 include slots and openings for ventilation. To keep the CBSOO from overheating (which can cause it to operate abnormally and create risk of fire), take care not to block or cover these openings. Do not operate the unit on a bed, sofa, rug, or other similar soft surface, or near a radiator or other heat source. Do not place the (33500 in a closet or cabinet or on shelves unless adequate ventilation is available. See ~Choosing a location for Your C3500" on page 2-3 for guidelines on how much space the unit needs for ventilation. Operate the C35th only from the type of power source indicated on the unit" 5 label. If you are not sure of the type of power available from your wall outlets, contact your local power company. The C3500 has a three-prong, groundingtype plug (the third pin is a grounding pin) that fits only into grounding-type outlets. This is a safety feature. It the outlet you intend to use is not the correct type, contact an electrician to replace it: do not use a 3-to-2 adapter, as this defeats the threepronged plug’s grounding purpose. Make sure the total amperage used by all devices plugged into the wall outlet does not exceed the ampere rating of the outlet’ 5 circuit breaker. 1-8 I'ntroducing the C3500 ' Chapter 1 0]/EP4.US.1/960313(a¢§|<) 9&3 9 4 30 pm Page l_—9$ D Do not allow anything to rest on the power cord or place the C3500 where the cord will be walked on. Make sure the cord is not knotted or kinked. D Do not insert objects of any kind into the slots or openings on the C3500’s cabinet, as they could touch dangerous voltage points or short out parts, and result in fire or electric shock. 5° um gm 50 D Do not allow small objects (such as pins, paper clips, or staples) to fall into the C3500. If something does fall into it, unplug the unit immediately and call your local authorized Canon dealer or service center, Always unplug the C3500 before moving or cleaning it. D Whenever you unplug the C3500, wait at least five seconds before you plug it back in. D Keep the C3500 away from direct sunlight, as this can damage it. If you have to place it near a window, install heavy curtains or blindsl D Do not expose the C3500 to extreme temperature fluctuations. Install the unit in a place with temperatures in the range 50°—90.5°F ( 10°—32.5°C) D Always unplug the (3500 during thunderstorms. D Before you transport the C3500, remove its B] cartridge. D Always lift the C3500 as shown below Never lift it by its sheet feeder or document supports. Chapterl A Introducing the' C350!) 1-9 Ol/BPLUSJ/QGUBlBtéaEK) 95.3.9 4 30 PM Page 1—ié @ El Unplug the C3500 and contact your local authorized Canon dealer or service center in any of these situations: ' If the power cord or plug is damaged or frayed. - If liquid spills into the unit, or if it is otherwise exposed to rain or liquids. . If you notice smoke or unusual noises or odors coming from it. i If the (3500 does not operate normally when you follow the operating instructions. Adjust only those controls that are covered by the operating instructions in this manual, or you can damage the unit and require extensive repair work. - If the C3500 is dropped or its cabinet damaged. - If the C350!) begins performing poorly, and you cannot correct the problem by using the procedures in Chapter 6, ”Troubleshooting.” El FCC rules governing the use of fax equipment require that you register your fax number, your name or company name, and the date and time in the CSSUO before using it For instructions, see ”Entering User Information in the C3500” on page 2-50. Using Your Documentation Your C3500 includes the following documentation to help you learn how to use your unit quickly and easily: D Quick Start Guide — This fold-out card summarizes the steps for unpacking and setting up your C3500. If you are an advanced user familiar with computers and similar equipment, you can follow the steps on this card and begin using you: C3500 in minutes. D User’s Guide (this guide) — This guide provides detailed information on how to set up, operate, maintain, and troubleshoot your C3500. CI MultiI’ASS Desktop Manager for Windows“ Users Guide — This guide describes how to use your C3500 to print, scan, and fax from within your PC's Windows environment. Refer to this guide whenever you need information about printing, scanning, or faxing from your PC 1-10 Introducing the cssou Chapter 1 Ol/BP4 us 1/950313(‘a,;§|<) 93.3.9 4:30 pm Page .1,' ¢ How to Use This Guide To make the best use of this user's guide in learning how to set up and operate your C3500, be sure to do the following: D Read this chapter to learn about the C3500's main features, available supplies and options, and guidelines on using the unit safely. D Carefully follow the instructions in Chapter 2, ”Setting Up Your C3500” to get your unit unpacked and assembled properly. D Read Chapters 3 through 5 to learn how to use the C3500 to print, scan documents, make copies, and send and receive faxes. D If your C3500 begins operating improperly, use Chapter 6, ”Troubleshooting,” to try to solve the problem, D Look over Chapter 7, ”Maintaining Your CSSOU" to become familiar with procedures for cleaning your C3500, replacing its Bubble Iet (BI) print cartridge and ink tanks, and printing activity management reports. D Refer to Appendix A for the C3500’s technical specifications If you still have questions about how to use your C3500, please contact your local authorized Canon dealer or service representatives. They will be happy to answer your questions. Type Conventions Used in This Guide Clutlun C4 Note This guide uses the following conventions to emphasize certain information that will help you use your C3500 correctly and safely: Cautions tell you how to avoid actions that could injure you or damage your C35004 Notes provide advice for using your C350!) more effectively, describe operating restrictions, and tell how to avoid minor operating difficulties. Chapter 1 Introducing the C3500 1411 a. ‘E £0 0m gm EU Dl/BPAJSJ/BBONNELEK) 98 z 9 A 30 pm page £11615 In addition, this guide uses bold capital letters to show the names of buttons and switches on the C3500, such as FUNCTION, STOP, and START/COPY. Text that appears in the unit’s display is shown in plain capital letters: RECEPTION OK. For Customer Support Your C3500 is designed with the latest technology to provide trouble- free operation. The warranty information at the back of this user’s guide describes Canon’s limited warranty for its products. Be sure to read this warranty information, as well as the Canon Customer Software License Agreement also included at the back of this guide. If you have a problem with the unit’s operation, try to solve it by using the information in Chapter 6, "Troubleshooting." If you cannot solve the problem or it you think your CSSOU needs service, contact your local authorized Canon dealer or service center. 1-12 Introducing the (3500 Chapter 1 02/5” us.2/950313(anai<)) 95.3.9 4.30 PM Page 2- } Chapter 2 Setting Up Your 03500 This chapter tells you how to unpack and assemble your C3500, select and install the Bubble Jet (BI) print cartridge, load the paper, and enter your user information — everything you need to know to get your C3500 ready to use. D Choosing a Location for Your C3500 .................. 2~3 D Unpacking Your C3500 - Do You Have Everything? ><3 a. 3m on EU 33 ' Removing Shipping Materials ...................... 28 D Getting Acquainted with Your C3500 .................. 2-11 - Front View .................................... 2-11 . Rear View .................................... 2-12 . 2-13 2-15 0 The C3500's Controls - The Operation Panel i 0 Inside the Printer Cover D Assembling the C350!) . . A 2-16 ' Attaching Components . . r . 2-16 Attaching the Sending Document Support .......... 2716 Attaching the Document Support .................. 2—17 248 Attaching the Output Tray Extension - Connecting the C3500 to Your PC . i . . . . 2-19 - Connecting the Telephone Line .................... 2—20 0 Connecting an Extension Phone or Answering Machine . . 2-20 D Powering Up 2-21 D Selecting and Installing a B] Cartridge ............. . . . 2-23 - Guidelines for Using and Maintaining B] Cartridges . . . . 2-23 0 Choosing the Best Cartridge ...................... 2—25 0 Installing the B] Cartridge .................... 2—27 ° Storing B] Cartridges ........................... 2~32 Chaptn 2 Setting Up Your C3500 2-1 02mm US z/SBOEIMEMEKM 98.5 9 4 50 PM Pu gifflflf Cl Selecting and Loading the Print Media .................. 2-33 - Selecting the Print Media ...... Plain Media Canon Media ................................ The Printable Area .......................... Plain Paper and Special Media ................ Envelopes ..................... 0 Adjusting the Paper Thickness bever . Loading the Print Media .......................... 2-40 Loading Print Media for Automatic Feed ............ 2-41 Loading Print Media for Manual Feed .............. 2-45 ~ Using Canon's Specialty Papers ............. . 2-46 Printing on High Resolution Paper HR—lOl 246 Printing on FS- 101 Fabric Sheets ............. . . 248 0 Using the Paper Output Guides with the BC- 22 Cartridge . . 249 D Entering User Information 111 the C3500 . . . 2-50 . Guidelines for Entering Information . , 2-51 Entering a Name ......................... . . 2-51 Editing Information . . 2-52 - Entering YD“! Identification Information ....... . . 2-53 Editing Your Identification Information ....... . . . . 2-54 D The C3500 Menu System ............................ 2-55 D Testing the C3500 ................................ 2756 2-2 Setting Up Your (33500 Chap'fer 2 UZ/BP4.US.2/GBO,H$(Z|LEK)] 98 1 9 a in pm Page kg; 7 Choosing a Location for Your 03500 Before unpacking your C3500, follow these guidelines to choose the best location for it. A Please review the information provided in "Safety Instructions” on page 1-8, to make sure you are installing your C3500 for safe use. Cllllinn C| Put the C3500 in a cool, dry, clean, well ventilated place: - Make sure the area is free from dust. - Make sure the location is not affected by extreme temperature changes, and always stays between 50° and 90.5“F (10° and 325°C). - Make sure the area’s relative humidity is always between 10% and 90%. Keep the CBSOO away from direct sunlight. >c n. 53 can .50 in DD If possible, put the C3500 near an existing telephone outlet, to avoid the expense of insmlling a new one. Cl Place the C3500 near an electrical wall outlet that accepts a three- prong, grounded plug, and that provides 1200 a. 33 E'u ‘m' 4A Remove the soft Styrofoam sheet from the unit’s Automatic Document Feeder (ADP), then gently push the operation panel shut until it clicks. Chapter 2 Setting Up Your C3500 2—9 02/EP4.US.1/950313(颧1flJ 98.3 9 4 30 PM Page 2- $ 5. Peel the clear protective sheet off of the LCD display. 2-1’0 Setting Up Your C350!) ' Chapter 2 (32/de us 2/9503111écaxn 95.3 9 a 30 PM Page 2—$ Getting Acquainted with Your 03500 Before using your C3500, look over the diagrams on these pages to become familiar with the unit’s components and their functions. Front View PAPER REST SENDING DOCUMENT SUPPORT PAPER GUiDE >a n. 3m mm 50 7) AUTOMATIC DOCUMENT FEEDER (ADF) SHEET FEEDER PRiNTER COVER DOCUMENT GUTDES 0?EHATION PANEL DOCUMENT SUPPORT FOR SCANNED DOCUMENTS OUTPUT TRAY OUTFUT TRAV EXTENSION PAPER OUTPUT GUIDES ' Chapter 2 Sém'ng Up Your C350!) 2-11 uz/Bpa US 2050313655“) 98.3 9 4:30 pm Page 2- ¢ 77 Rear View TELEPHONE EXTENSION LINE JACK PHONE JACK POWER CONNECTOR MANUAL FEEDER BI-DIRECTVONAL PARALLEL PORT 2-12 Setting Up Yaw C3500 ‘ Chapter 2 oz/ayi.us,2/930113¢ég§x11 98.3.10 0:00 PM Page é; The 03500’5 Controls — The Operation Panel 0 ONEVTOUCN SPEED DIAL! SPEClAL FUNCTION BUTTONS O FUNCTION 0 LCD Dlseuw -. CARTRIDGE Q RECENE MODE -0 RESOLUTION 0 Resume ------- “6:5 ”flu ,_- E: “m“ Rm mm mm m - c} | caesium 5m" Setting Up Vnur cafion ,-..__-- summw Q _ _ ' """ ' ' ® 0 NuMEmc BUTTONS 0 RENAL/PAUSE 0 STOP 0 PRINTER RESET 0 CODED DIAL Q ALARM 0 ARROW BUTTONS 0 sum/cow 0 RECEIVE MODE button Use this button to select whether the C3500 is set to receive faxes manually ("Manual Mode”), to treat all calls as taxes (”Fax Only Mode"), to use an answering machine to receive all calls ("Ans.Machine Mode”), or to automatically switch between telephone and tax receiving depending on the type of call ("Fax/ Tel Mode"). 0 LCD display This displays messages and prompts during operation, and displays selections, text, numbers, and names when registering information. 0 One-Touch Speed Dial/Special Function buttons Use these for one-touch speed dialing, entering user information, printing documents stored in memory, and cleaning the print head 0 RESOLUTION button Press this to select the resolution the C3500 will use for the document you want to fax or scan. Chapter 2 ' Setting Up Your (3500 2-13 DZ/BP4.US.2/980313(éé§i()) 9a is 4:30 PM Page 27 O FUNCTION button Use this to enter user information, to run the C3500’s self-cleaning process, check the nozzles, or to print taxes stored in the C3500’s memory 0 CARTRIDGE butlun Press this to release the C3500’s B] cartridge holder to its center position for installing or replacing the cartridge (Press again after installing the cartridge to return the cartridge holder back to its home position.) 6 RESUME button Press this when you want to form‘feed paper when printing. Numeric buttons Use these buttons to type numbers and names when entering information, and to dial fax/ telephone numbers that are not registered for automatic dialing. 0 REDIAL/PAUSE button Press this to redial the last number that was dialed using the number buttons, or to enter pauses between digits when dialing fax numbers. 0 CODED DIAL button Press this button (followed by entering a twodigit code with the number buttons) to dial a fax number that you have registered for coded speed dialing. 0 START/COPY button Press this to begin sending, receiving, scanning, or other operations, or to select functions when registering information. 0 ALARM lamp This flashes when an error occurs, when the C3500 is out of paper or ink, or when received taxes are stored in memory. 0 STOP button Press this to cancel sending, receiving, or any other operation. 0 Arrow buttons (< >) Use these to scroll through menu selections or to move the cursor when registering data, 0 PRINTER RESET button Press this to reset the C3500 it your PC crashes. This will maintain all the faxes currently in memory Do not unplug the C3500 to reset the unit or the taxes in memory will be lost. 2-14 Setting Lip Your C3500 ' Chapter 2 02/5p4.us 2/980313(5{_§K)) 93 a 9 4:30 PM Page z? 3; 7 Inside the Printer Cover HAPEH TchKNESs LEVER CARTRIDGE HOLDER 5: >0 =S mm 50 III Chapter 2 Setting Up Your C3500 2—15 ozmmuse/saonfléfix)) 98.3 9 4‘30 pm Page 21$ Assembling the 03500 Use the following instructions to assemble your C3500 main unit and components. To see how the CSSOO will look fully assembled, see ”Getting Acquainted with Your C3500" on page 2—11. A ttaching Components Attaching the Sending Document Support The sending document support holds documents as they feed into the Automatic Document Feeder (ADP). To install this support, insert one of iLs labs into the corresponding slot above the C350(Ys Automatic Document Feeder (ADP), then — firmly but gently — insert the other. 2-16 Setting Up Your C3500 ' Chapter 2 02/BPA.US,2/980313[ébék)t 98.3.10 0,01 pm Page 2-$ Attaching the Document Support The document support catches documents as they come out of the C3500 after being faxed or scanned. You can operate the C3500 with or without this support. The ends of the metal support tit into the slots on the front of the (3500, as shown below. To install it, slightly squeeze the ends of the support toward each other, insert them in the slots, and gently release them. Then slide the support into the unit until it clicks in position. >0 0. =8 w, 50 (I! When the support is installed, you can pull it out or push it in to suit the size of the document. @ C] When inserting the document support, make sure that it curves upwards, as shown in the figures above N‘“. CI If you do not wish to use the support, you can remove it completely. Chapter 2 ' Setting Up Your C3500 2-17 49? 02/BP4.US,Z/980313(5¢§K)j 95.19 4:30 en Page 2~3$ # Attaching the Output Tray Extension The output tray extension catches printed pages as they come out of the C3500’s output tray. The ends of the metal support fit into the slots on the out-put tray, as shown below. To install it, squeeze the ends of the support toward each other, insert them into the slots, and gently release them. 2-18 Setting Up Your C3500 Chapter 2 OZ/BPA US z/gaoii;(;rg,ai<)) saw 9 1.90 pm page} 3; 7 Connecting the 03500 to Your PC Your C350!) has an B-bit, bi-directional parallel interface port that allows you to connect to your PC. To do this, you need to purchase a Centronics—compafible parallel interface Cable from your dealer. @ For best results, use a cable that is no more than 6 feet long. Canon recommends that you use a cable that complies with IEEE 1284. Contact "m your local authorized Canon dealer if you need help in selecting a cable. Connect the C3500 to your computer as follows: 1. Make sure the computer is turned off and the C3500 is unplugged ‘=' ., >c ”r: 5° 7; 2. Connect the parallel cable to your C3500: a, Align the cable connector with the interface port so their shapes match. b. Gently press the cable connector into the port. c. Secure the cable connector by snapping both wire clips (on the sides of the port) into the cable connector, as shown below 3. Similarly, connect the other end of the cable to the parallel interface port on your computer. Chapter 2 ' Setting Up Your C3500 2-19 Dz/izetusQ/woznecakiy 98.3.9 4.30 pm Page 27g; Connecting the Telephone Line You need an lel-C type (modular) wall jack to connect the C3500 to your telephone system. Contact your local telephone company to install this type ofjack it you don't have one. Connect the C3500 to a telephone line as follows: ll Connect one end of the supplied telephone line to the jack marked L on the side of the C3500. 2. Connect the other end of the line to your wall telephone jack. Connecting an Extension Phone orAnswering Machine To use your CSSOO to make or receive normal telephone calls, you must connect an extension telephone. You can also attach an answering machine (with or without an extension telephone). Do this by connecting the line from the extension phone or answering machine into the jack marked Mon the side of the C3500. @ If you connect an answering machine to the C3500, be sure to read N u ”Using an Answering Machine: Ans. Machine Mode” on page 5—21. 2-20 Setting Up Your C3500 Chapter 2 uz/aeaos 2/gaunnabsxu 95.3.10 0:02 PM Page 2-32 Powering Up A Follow these guidelines when connecting your C3500 to a power source: Clutlnn D D U [J D I3 The C3500 is intended for use in the U5, and Canada only and requires 120 VAC. Do not use it outside the US. or Canada, Plug the (3500 only into a lZO-volt AC, 60—Hz, three-prong grounded outlet, Use only the power cord that came with the unit. Using a longer cord or extension cord can cause the C350!) to malfunction Unplug the unit only by pulling on the plug itself. Never pull on the and Do not plug the CSSOD into an outlet shared with an appliance such as an air conditioner, computer, electric typewriter, or copier, These devices generate electrical noise, which can interfere with the C3500's operation, Make sure nothing is laying on the power cord, and that the cord cannot be walked on or tripped over. Do not overload the electrical outlet. Make sure the total amperage used by all the machines plugged into the outlet does not exceed the ampere rating of the outlet‘ 5 circuit breaker Connect the power cord as follows: ll Plug the supplied power cord into the power receptacle on the (23500. Chapter 2 Setting Up Your c3500 2-21 .E 7; v- casaa 02mm Us z/aaonafacaxn 98.3.9 4:30 pm Paqejii¢ Nut. 2. Plug the other end of the power cord into the outlet. The C3500 has no power switch, so its power is on as long as it is plugged in, Once powered up, though, the unit still needs to warm up before you can use it. Depending on the number of pages accumulated in its memory, the C3500 can take up to four minutes to warm up. 3. While the C3500 is warming up, the message PLEASE WAIT appears in the LCD display: PLEASE WAIT 4. When the date appears, the CSSUO is in Standby mode and ready for use: 12/11/97 FaxTel If the B] cartridge has not been installed yet, the message PUT lN CARTRIDGE alternates with the Standby mode display: Mme 2-22 Setting Up Your (33500 ‘ Chapter 2 DQ/BPJ,iJS.2/980Xli(bi5K)) 95 w; 4.3u m Page 2 ate Selecting and Installing a BJ Cartridge Canon offers a number of Bubble Jet (BI) cartridges to meet a wide range of printing requirements. (The C3500 comes with one BC-Zl Color B] cartridge.) This section describes how to select the best B] cartridge for your needs, as well as how to install and maintain the cartridge. Guidelines for Using and Maintaining BJ Cartridges The most important thing you can do to ensure the best possible print quality, as well as extend the life of your C3500, is to take care of the C3500‘s B] cartridges following these guidelines: Store cartridges at room temperature. Keep cartridges in their sealed containers until you are ready to use them, Install the cartridge immediately after removing its print head cap and protective tape. Always use the cartridge within one year of unpacking it. When changing cartridges, always store the unused cartridge in the 55-21 B] cartridge container that comes with the CSSUD. Do not remove the cartridge from the (23500 unless necessary. @ The ink in the B] cartridges is difficult to clean up if spilled. To avoid spilling ink, always be sure to follow these precautions when handling “M“ the cartridges: - Do not attempt to disassemble or refill the cartridge. - Do not shake or drop the cartridge, or tip the print head downward. ' Keep B] cartridges out of children's reach. Chapter 2 Setting Up Your C3500 2—23 >0 33 20 a, na/opausJ/eaonuagak)i 93.3.9 4:30 PM page 2—_ A Hold the B] cartridge by its sides only. Do not touch the print head, the sharp edges around the print head, the silver plate on the bottom of the Cautlon cartridge, or the silver metal or circuit area on its side. PRINT HEAD D Make sure the B] cartridge holder is in its home position (at the right side of the unit) when you are not using the C3500r If it is not in its home position, press the CARTRIDGE button Leaving it out of its home position will dry out the print head on the cartridge. D Clean the print head when print quality is no longer satisfactory. See “Cleaning and Testing the B] Cartridge Print Head” on page 7-4 for instructions, If the print quality does not improve after five consecutive cleanings, replace the ink tank or B] cartridge. El Do not use a 8021 Color BI cartridge with either of its ink tanks missing. Doing so can cause it to clog. D Do not remove the ink tanks from the BC-ZI Color B] cartridge unnecessarily, or the ink in them may clog. D Never attempt to refill an empty cartridge. 2-24 Setting Up Your C350!) ' Chapter 2 ozmwpsenaonuagax;t 98.3.9 4-30 pm Page 23¢ Choosing the Best Cartridge Canon offers several B] print cartridges and ink tanks for use in the C3500. (BJ print cartridges contain the BI print head and ink, while B] ink tanks contain only ink.) Use the following descriptions to decide which type of cartridge best suits your particular needs. Q To avoid printing problems, use only the BC-Zl BI cartridge for normal printing (or the separately sold 13020 Black B] cartridge, if you rarely Non print color). The 8022 Photo Color B] Cartridge (sold separately) is for printing photo-realistic color images. Other cartridges can produce unsatisfactory results. In addition, use only BCl-21 Black and SCI-21 Color ink tanks in the BC-Zl Color BI cartridge, >0 n. 33 am 5° BC-21 Color B] Cartridge The 13021 incorporates a B] print head and two replaceable ink tanks (a BCI-Zl Black and a BCI-21 Color). Use this cartridge for normal printing. BCI-Zl Black ink tank Purchase this ink tank from your local Canon dealer as the black ink runs out of the 3021 Color B] cartridge. BCl-21 Color ink tank Purchase this ink tank from your local Canon dealer as the color ink runs out of the BC-Zl Color B] cartridge. tic-20 Black B] Cartridge This cartridge incorporates a B] print head and black ink in a single unit. The BC-20 can be used if most of your printing is black, eg. for receiving faxes, making copies, and monochrome printing It can print twice as fast as a color cartridge, and at higher resolution. Chapter 2 ' Setting Up Your C3500 2-25 02/5P4,us.2/990313(acsx)3 9&1 9 Av]; pm Page 2~3$ BC-22 Photo Color 8] Cartridge Includes the print head and color ink in a single unit. Use this cartridge for printing photo-realistic color images. The C3500 cannot print incoming taxes or make copies while the BC-ZZ cartridge is installed This is an inkAsaving feature: because the 8022 is a single unit (and does not have ink tanks that can be replaced separately), using it to print taxes will use the black ink faster, using up the cartridge while it still has a considerable amount of color ink remaining. 58—21 B] Cartridge Container Use the 513721 to store an extra B] cartridge in a convenient location, while keeping it from drying out, Your C3500 unit comes with a 3021 Color E] Cartridge (which incorporates the BCI-Zl Black and BCI-Zl Color ink tanks) and an "0" additional BCl-Zl Black ink tank, When you run out of ink, or if you wish to use any other Canon B] cartridges mentioned above, you can purchase them from a Canon Official Dealer 2-26 Setting Up Your 63500 ’ Chapter 2 DZ/BP4.US 2/980313(§a5k)) 99 3 9 4-31 m Page l$ Installing the BJ Cartridge To install your B] carbidge, follow these steps: 1. Make sure the CSSOO is plugged in cmvmnsE 2. Press CARTRIDGE. O D The unit beeps, and the cartridge holder moves toward the center of the unit. 3. Open the printer cover by grasping the document guides and lifting. A a Do not try to manually move or stop the cartridge holder, or you may damage the C3500. Damion C1 Do not touch the ribbon cable, the small circuit board, the guide rail or the round shaft. cmcuw BOA D o O H O GUIDE RAIL ” — ROUND SHAFT g o // mason CABLE Chapter 2 ' Selling Up Your'C3500 2-27 >0 v. =8 mo 5° a, 02/5e4.us.2/990311(aiamy 98 3,9 4-31 pm Page Zrfi 77 D Hold the B] cartridge by its sides only. Do not touch the print head, the sharp edges around the print head, the silver plate on the bottom of the cartridge, or the silver metal or circuit area on its side. PNNT HEAD 4. Raise the green cartridge lock lever (on the cartridge holder) by gently pulling up on it. — DO NOT TOUCH THE GUIDE RNL — DO NOTTOUCH THE RIBBON CABLE DO NOT TOUCH THE ROUND SHAFT ' 2-28 Setting Up Your C350!) ' Chapter 2 02/EPAYUSv2/930313firnék7) 58.3 10 0:02 PM Page 2-32 54 Peel the protective foil off the new B] cartridge's protective packaging, and remove the cartridge >0 n. °§ 50 v- 6 Lift the orange cap off the cartridge's print head, then remove the orange tape. Chapter ' Setting Up Your C3500 2-29 UZ/EP4 Us.2/930313(aéax)) 98.3 9 4 31 m Page 243$ @ Discard Lhe cap and tape immediately. Never attempt to re-anach the cap or tape to the print head, or you can adversely affect the ink flow or N” quality of the ink color. 7, Hold (he cartridge so the label faces outward, till it slightly forward and to the right, then slide it into the cartridge holder. DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE ' ' 7 Do NOT TOUCH THE ROUND SHAFT 8. Lower the green lock lever completely. The B] cartridge is now locked into position. A Do not try to manually move or stop the cartridge holder, or you may damage the C3500. Carmen 2-30 Setting Up Your C3500 Chapter 2 02/ee4.us.2/980313(a¢ax)y 953.10 0.03 PM Page rag 9. Set the paper thickness lever. For printing on plain paper: Cartridge Thicknfis Lever Position BC-Zl Color B] Cartridge (black) left BC-Zl Color B] Cartridge (color) center BC-ZU Black 8] Cartridge left BC—22 Photo Color B] Cartridge center See page 2-35 [or more information on paper thickness settings. >0 33 an EU 10. Close the printer cover. wmnsg 11 Press CARTRIDGE. O D The C3500 beeps twice, and the cartridge holder moves to its home position on the right side of the unit. D Once the cartridge holder is in its home position, the unit automatically cleans the print head. @ Unplug the C3500 only when it is in Standby mode (date and receiving mode show in the LCD display). Do not unplug the C3500 when the "W cartridge holder is not in its home position on the right. If you unplug the unit while it is printing, or move the cartridge holder from its home position, the cartridge will not be capped and can dry out. (Jrapter 2 ’ Setting Up Your C35DO 2-31 02/EP4.US,Z/980313(éaaxl) 99.19 4:31 PM Page 2—3$ Storing BJ Cartridges Once a B] cartridge is unwrapped, its print head must be kept from drying out, or it can dog and fail to work properly. A cartridge installed in the C3500 is protected from drying out by automatically moving to the home position at the right side of the unit and capping itself. If you remove a partially used 8] cartridge from the C3500, store it in the SB—Zl BI cartridge container that came with your unit. 1. Insert the cartridge in the container with the cartridge's label facing forward, and the print head down. 2. Close the container lid, and snap it shut. 2-32 Setting Up Your C3500 Chapter 2 ozmmusemaoxutécam, 98.a.9 4.41 PM Page sq; Selecting and Loading the Print Media The C3500 can provide sharp black or vibrant color printing on a wide variety of media, including letter, legal, and A4 plain paper, glossy paper, envelopes, transparencies, back print film (for display on a backlighted panel), and fabric sheets. Q Whenever you change the size of the paper in the C3500, you must also use the MultiPASS Desktop Manager to set the C350!) to use the new "W size, For instructions, see the MulliPASS Desktop Manager for Windows” User’s Guide, ‘=' >0 ”r: E" 7: GI! Selecting the Print Media The following describes a variety of media you can use with your C3500. Be sure to test the medium you intend to use before ordering it in bulk. If you have any questions about whether a particular medium is suitable for your C3500, please contact your local authorized Canon dealer. For complete paper specifications, see "Printer" on page A-2. Plain Media Plain paper The C3500 produces letter-quality print on most plain bond paper, including cotton bond and photocopy paper. It can use A4, letter, or legal sizes. The paper must be less than 0.008 inch (0.2 mm) thick, and have a weightof17—24 lbs (64—90 g/m’). @ You can also use paper weighing 24728 lbs (9&105 g/ In?) by manually feeding sheets, one at a time. NM. Envelopes The C3500 can print on US. Commercial No 10 (9.5 x 4.1 inches) and European DL (220 x 110 mm) envelopes. Chapter 2 Setting Up Your C3500 2—33 02/BPA.US.2/950313(ag§l()) SB 3 9 4:31 PM Page 2-3¢ Canon Media Canon provides the following media, all specifically developed to extend the printing capability of your C3500, For details or purchase, contact your local authorized Canon dealer. Canon Bubble Jet Paper LC-301 (water resistant) This is a water-resistant, letter-size paper specially developed for color printing with Canon Color B] printers such as the C3500. Images printed on L030] paper are bright and vivid, and will not run if liquid is spilled on them. Images printed on this paper stand up to normal office highlighters, unlike images printed on other papers. Canon High-Resolution Paper HR-lol This paper is designed to produce nearfphotographic quality print output, with sharp, vivid graphics and photographs. You must use this paper when printing with the BC-ZZ Photo Color B] Cart-ridge, When using HR-lOl paper, be sure to print on the whiter side of the sheets, and after printing a pack of this paper, use the cleaning sheet provided with it to clean the printer roller. Canon Transparencies CF-IUZ These letterfsize overhead transparencies are specially designed for Canon B] color printers. Use these clear transparencies to produce crisp and professional overhead presentations. Do not use normal transparencies in the C3500, as they do not absorb ink and can cause the ink to run. Canon Back Print Film BF-loz This unique mylar-based translucent sheet allows you to print high- quality lettersize color output 7 including photographs and graphics — that you can view with a rear illumination device such as with a light box. This gives you sharp, bright, vivid images you can use in meetings, trade shows, and other presentations. @ If you are printing from an application outside Windows, your application or printer driver must support mirror image printing in m order to use back print film. 2-34 Setting Up Your (3500 ' Chapter 2 02/EP4,US.2/980313(EL§K)) 95.1.9 4 31 PM Page za$ Note Canon Hiyr-Gloss Film HG-lul This is a high-grade, letter-size gloss film that lets you create sharper and more vivid color output than is possible with coated paper. This film provides the best color print quality for the BC-Zl Color 8] cartridge. Use this film for trade show displays or other special presentations, and when printing at 720 x 360 dpi resolution. Fabric Sheets FS-ml These legal-size, white, cotton fabric sheets are specifically designed for Canon BI Color printers, and enable you to print your own designs for cross stitch, pillows, holiday stockings, and other craft projects. T-Shirt Transfers TR-lul This special letter-size sheet allows you to print your own designs and transfer them to any cotton or cotton/ poly blend t-shirt, sweatshirt, apron, tote bag, or other fabric item. >=| n. 33 mm £0 Be sure to select Back Print Film Option when printing on the "FR-101 T- Shirt Transfers, See the MultiPASS Desktop Manager for Windows“ User's Guide for instructions. Chapter 2 Setting Up Your C350!) 2-35 a2/eeqvus Z/QSOZlHECEKn 95.1.9 4.31 PM Page z—3$‘ The Printable Area To ensure the best print quality, make sure the text or graphim you create stay within the printable areas shown below. If not, you can get poor print quality or line feeding problems. (For example, printing outside the bottom margin can produce stains on the bottom edge of the medium.) Plain Paper and Special Media The shaded area in the figure below shows the printable area for papers. E—fl Printable Area: Letter size Legal size A4 size a 8.5 in a 875 m a 2—10 mm b 0.13 in b 0.13 in b 3.4 mm c 11.0 in c 14.0 in c 297 mm d 0.12 in d 0.12 in d 3.0 mm e 0.27 in e 0.27 in e 7.0 mm 2-36 Setting Up Your C350!) Chapter 2 OZ/BPA.US.2/930313(3L§K)1 98 3 9 4ij pm Page 2 3g; Envelopes The shaded portion below shows the printable area for envelopes. ‘5 >0 a. =8 55?) 5° Printable Area: US. Commercial Nu. 10 European DL a 9.5 m a 220 mm b 0.25 in b 6.4 mm C 1.2 in c 10.4 mm (1 41 in cl 110 mm e 0.12 in e 3.0 mm f 027 in f 7.0 mm CMpter 2 ' Setting Up Your C3500 2—37 D2/BP4.US.2/9803131ééék)) 93.33 4:31 pm Page 2v% Adjusting the Paper Thickness Lever Before loading a print medium into the C3500, use the paper thickness lever to adjust the gap between the print head and the print paper to suit the paper’s thickness, @ lf the gap between the print head and the paper is not adjusted um properly, smudging or otherwise poor print quality can result, Set the paper thickness lever as follows: CARTRIDGE 1. Press CARTRIDGE to move the cartridge holder to the center of the unit 2‘ Open the printer cover by grasping the document guides and lifting. — DO NOT TOUCH THE RlEBON CABLE — DO NOT TOUCH THE GlJlDE RAIL — DO NOT TOUCH THE ROUND SHAFT A Do not try to move or stop the cartridge holder manually, or you may damage the C3500. 08min" ' 2-38 Setting Up Your C3500 ‘ Chflpter 2 ~Uz/ap4 Usz/‘JEU!]3(A{‘C\K)) as s 9 4 u PM Ptiqeii‘) 3. Set the paper thickness lever to leftl center, or right according to the following table: Muwm Medium flat—k M Plain paper Left Center L030] water resistant paper Left Center Envelopes Right L HR-lOl high-resolution paper Center E GP—lOl glossy paper Center gg CF—lUZ transparencies Center 2 8 511102 back print film Center ‘7; HG—lol high—gloss film Center "’ FS—lDl fabric sheet Right TR-wl T-shirt transfers Right gm e: — Do NOTTOUCH THE GUlDE RAlL ~ Do NOT TOUCH THE RlBBON CABLE Do NOT TOUCH THE ROUND SNAFT A Do not try to manually move or stop the cartridge holder, or you may damage the CSSDO. Cltflcm 4. Close the printer cover. WTR'DGE 5. Press CARTRIDGE again to move the cartridge holder back to its home position, Charter 2 Setting Up Your C3500 2-39 DZ/EP4.US 2/930}131§£EK)) ea 3.9 4:31 PM Page 2-53; __ Loading the Print Media Keep the following in mind when selecting or loading media for your C3500: El You can stack plain paper, envelopes, and other media in the C3500’s sheet feeder. The maximum size of the stack depends on the medium: Medium Maximum stack size Plain paper 100 sheets Envelopes 15 envelopes Transparencies 50 sheets Back print film 10 sheets To avoid paper jams and poor print quality, never try to print on damp, curled, wrinkled, or torn paper. Store paper and other media flat, and leave it in its wrapper until you are ready to use it. Store unused paper from opened packs in the original packing in a cool, dry location. Store paper at 64—75 DF (18—24 °C), 40—6070 relative humidity. If you have trouble with sheets skewing, double—feeding, or jamming when using coated paper, transparencies, or back print film in the sheet feeder, use manual feeding instead. (These problems are more common at cooler temperatures) Let the paper run out before you refill the tray, Avoid mixing "new" paper with paper remaining in the tray. Use cutsheet paper only, not paper that comes on a roll (like fax paper). When using graph paper, the lines may not match because the 1/6—inch line spacing of the C3500 is slightly less than that of graph paper. If the print density of your page is very high, light paper stock may curl slightly due to the large amount of ink If you need to print dense graphics, try printing on heavier stock. Do not use paper that is thicker than specified for the C3500. Printing with a paper that is thick enough to come in contact with the print head nozzles may damage the B] cartridge. For complete paper specifications, see "Printer" on page A—2. 2-40 Setting Up Your C350!) ' Chapter 2 oz/am US.2/9503l§(§5§l&)) 93.1 9 4,31 PM Paqeirfl‘q: caution Loading Print Media for Automatic Feed The C3500’s sheet feeder can handle media of the following sizes: Paper size: A4 210 x 297 mm Letter 8.5 x 11 in Legal 8.5 x 14 in European DL envelopes 220 x 110 min US. Commercial No, 10 envelopes 9.5 x 4.1 in Paper weight: 17724 lbs (64—90 g/mz) Paper or other media Use the following procedure to load plain paper, CF~102 transparencies, BF—102_hack print film, or HR—101 high—resolution paper into the C3500’s sheet feeder. (Instructions for other media are given in the following pages.) 1. Open the printer cover by grasping the document guides and lifting. D Make sure the paper thickness lever is set properly for the type of media you are using. See "Adjusting the Paper Thickness Lever" on page 2-38. To avoid paper jams, smearing, or other problems, never open the printer cover to set the thickness lever, while the C3500 is printing. 2, Pull the paper rest up until it stops. Chapter 2 Setting Up Your C3500 2-41 >o :. 53 am 50 v: oz/BN wag/swunaiém. 98.3.9 4:31 pm page 2-41: 3. Pick up a stack of sheets and fan the edge that will feed into the C3500 first, then tap the stack on a flat surface to even its edges. 4. Insert the stack into the sheet feeder until its steps, so that the right edge of the stack is aligned with the right side of the sheet feeder. ' 2-42 Setting Up Your cssoo ' Chapterz DZ/BP4.U542/980313(313K)b 98.3.9 4:31 PM Page 2"5$ @ Make sure the top of the stack is below the paper limit mark (I). PAPER LIMiT MARK >O n. DE 50 (h 54 Slide the paper guide snugly against the sides of the stack. You are now ready to print. @ D Many media have a "right” side for printing If you are using such a medium, make sure you set it in the sheet feeder with the print side Non facing upward: ' BF-lOZ back print filmz matte side up - HR~101 high-resolution paper: lighter side up D After printing a pack of HR—lOl highfresoluhon paper, be sure to use the provided cleaning sheet to clean the C3500’s printer roller, see “Printing on High Resoluion Paper HReIOl" on page 2-46. Chapter 2 ’ Setting Up Your C3500 2-43 02/EP4.US,2/BBO313(A¢SK)) 93 3.9 4.31pm Paqei Glossy paper Use the following procedure to load GP—101 glossy paper. For best results, load only one sheet of glossy paper into the sheet feeder Ox, at a time. New 1. Open the primer cover by grasping the document guides and lifting. D Make sure the paper thickness lever is set to the center. See "Adjusting the Paper Thickness Lever” on page 2-38. 2 Close the printer cover. Pull the paper rest up until it stops. 4. Insert a sheet of glossy paper — with the glossy side facing up — into the sheet feeder until it stops, and align the paper guide with the edge of the sheet. 2-44 Setting Up Your C3500 ' Chapter 2 Liz/sea.us.2/eeuzlaia¢;i<>> 98 3 9 4 31 PM Page z—g¢ Loading Prim Media for Manual Feed Follow the steps below to manually teed heavier—weight media (24—28 lbs/ 90—105 g/m’) into the C3500. Z You will need to select manual feed from the print dialog box of your Windows application before printing. (See the MultiPASS Desktop "m Manager for Window” User's Guide for instructions.) Load the sheet when the dialog box prompts you to do so. If you attempt to load the sheet without selecting manual feed, the sheet will be ejected. 1. Open the printer cover by grasping the document guides and lifting. D Make sure the paper thickness lever is set properly for the type of media you are using. See “Adjusting the Paper Thickness Lever" on page 238. >= =. 33 in T; 2, Hold the sheet with its print side facing upward, and align the sheet with the left edge of the manual feeder (located at the back of the unit), 3. Insert the Sheet until it stops, and continue to hold the sheet until the C3500 “grabs" the sheet and pulls it in to the proper position. 4. After the sheet is loaded, open the printer cover and make sure the sheet is set straight. If necessary, pull the sheet out and load it again. 5, Close the printer cover. ' Chapter 2 Setting Up Your C3500 2—45 DZ/BPLUS 2/980313(565K)) EB 3.9 a 31 PM Page 2—4$ Using Canon’s Specialty Papers Canon provides several different specialty papers you can use with your C3500. Printing on High Resolution Paper HR-101 Use the following procedure to load High Resolution Paper HRelOl: 1, Open the printer cover by grasping the document guides and lifting. D Make sure the paper thickness lever is set to the center. See “Adjusting the Paper Thickness Lever" on page 2—38. 2. Close the printer cover. Pull the paper rest up until it steps 4. Load the paper into the sheet feeder as described in ”Loading Print Media for Automatic Feed” on page 241. 5. Raise the output guides as described in “Using the Paper Output Guides with the 5022 Cartridge" on page 2-49 6. When you are finished printing, remove the remainder of the HR-lol paper from the sheet feeder. 7. The FIR-101 package includes a cleaning sheet. Remove the two pieces of tape from this sheet. 2—46 Setting Up Your C3500 ' Chapter 2 02/BP4 US 2/92011313csxn 98 3.9 4:31 PM Page 243g; 8. Insert the cleaning sheet with the sticky side up and pointing down. >= n. 3-n m0 50 In 9. Align the sheet with the right edge of the sheet feeder and slide it into the unit until it stops. 10. Adjust the paper guide to the edge of the cleaning sheet. “ESWE 114 Press RESUME to advance the cleaning sheet and set it. RESUME 12. To start cleaning, press RESUME again. 0 CI The cleaning sheet feeds through the unit and ejects. This completes the toner-cleaning process. Chapter 2 Setting Up Your C3500 2—47 OZ/BP4.US.2/9803l3[§gjk)) 93.3 9 411 PM Page 27% Printing on FS-101 Fabric Sheets Follow these steps to load and print on Canon's FS—101 fabric sheelsi @ C] Read and follow the precautions and handling instructions included with the FS—101 fabric sheets. m Q Do not use the fixing agent that is supplied with the FS—lOl fabric sheet. This agent is not needed when printing with the CZSOD. Do not touch the printing on a newly printed fabric sheet until the ink has dried completely (normally about an hour). 1. Open the printer cover by grasping the document guides and lifting El Make sure the paper thickness lever is set to the right. See "Adjusting the Paper Thickness Lever" on page 2-38, 2. With the cloth side facing you and the open end up, insert one sheet into the sheet feeder until it stops, and align the paper guide with the edge Of the sheet, You are now ready to print. OPEN END AT THE TOP 2-48 Setting Up Your C3500 ’ Chapter 2 OZ/BPAJJSJ/GBDBIMAiéKy) as 3.9 4:31 PM Page 2—5¢ Using the Paper Output Guides with the 30-22 Cartridge Nah When printing with the BC-22 Photo Color B] cartridge on HR-lfil high- resolution paper, you should use the guides on the (3500’s paper output tray to help support the document as it exits the unit. This will keep the sheet from sagging as it exits and pulling through the unit, which can lead to poor print quality, 1, Raise both paper output guides until they are vertical. Always raise both paper output guides. Always use the paper output guides when printing on HR—lOl high resolution paper, even when using the BC—ZO or 8021 cartridges DU 2. When you finish using the B02 cartridge, return the paper output guides to their original position. when the paper output guides are raised, the output tray can hold a maximum of 20 sheets. Always lower the paper output guides when using the C3500 as a fax machine, or they can cause the taxes to pile up and jam. Chap?! 2 Setting Up Your C350!) 2-49 n. .E <0 03500 02/ap4 us 2/980313(aram) 95.3.9 a 31 on Paqc z~3¢ Entering User Information in the 03500 4/1 Mole FCC rules governing the use of fax equipment require you to include your name or company name, your fax number, and the date and time of transmission on each tax you send This information is called your Transmit Terminal Identification, or TH, and appears at the top of the received fax in small type. mE BATE AND ms vou sew we oocwem voun m1 TELEPHONE «was»: voun NAME on convam NAME WW»: m5 NAME 06 we mm wuo IS RECEIVlNG we nocumsm we PAGE wmsea You must enter this information before using your (3500. There are two ways to do this: Method 1: (3500 Operation Panel You can enter the user information directly into the C3500 using the instructions on the following pages. This allows you to use the C3500 as a fax machine even if you do not have a PC connected to it. Method 2: MulliPASS Desktop Manager You can also enter the user information using the MultiPASS Desktop Manager. Entering information in this way will override any information entered directly into the C3500. See the MultiPASS Desktop Manager for Windows" Use/s Guide for more information. The top line of your faxes also include the name of the receiving party when you use one—touch speed dialing, coded speed dialing, or group dialing. 2-50 Setting Up Your casoa ‘ Chapter 2 ozmwmsumsoznrafix;1 98.3.9 411 PM Page Lafig _ Guidelines for Entering Information Follow these guidelines for entering user information into the C3500; If you pause while entering information and do not make an entry for more than 60 seconds, the C3500 returns to Standby mode and loses all information you had entered up to that point. You will then have to start over. @ If the C3500 rings while you are entering information, press STOP and lift the handset on the extension phone: The C3500 will automatically N‘“ save all the information you have entered up to the last time you pressed START/COPY, - Lt you hear nothing or a slow beep, someone is trying to send a fax: press START/COPY. - If you hear a voice, you are receiving a normal telephone call 0 If your C3500 is set to receive faxes automatically, you do not have to press STOP, the CSSOD will automatically receive the fax. See "Receiving Faxes” on page 5-16. 5“ >0 =5 mm {50 V) Entering a Name When entering a name (such as "Unit Name"), each numeric button has a number and a group of uppercase and lowercase letters assigned to it. The chart below shows which number to press for each character. Button Characters 1 1 2 ABCach 3 DEFdefS 4 Gnghi4 5 11 Chapter 2 ' Setting Up Your C3500 2-51 02/BP4.US.2/950113(566K)) 95.3.9 4 31 m Page 2-513??? Entering a single letter For example, you would enter a lowercase letter I: like this: as m lac m M... @ ® @ ‘59 ® Display: A—>B~)C —~>a 4b Entering two letters from the same group To enter two letters from the same group, you have to use the right cursor button (>), For example, you would enter AA like this: 1. Press 2 once to display the first A. 2. Press the right cursor button (>) to enter the A and move the cursor to the right. 3. Press 2 again for the second A, Editing Information 1 O< 20) D If you make a mistake while entering a name, you can correct it by using the < and > buttons: 1. Use the > button to scroll to the incorrect character. 2. Press the < button once to erase the character above the cursor. (The cursor moves one space to the left.) 3. Press the > button to move back to the empty space and type in the correct character El You can also press the STOP button to cancel and re-enter the information in the current category (DATE & TIME, UNIT NAME, UNIT TELEPHONE, etc.) 2-52 Setting Up Your C350!) ' Chapter 2
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