Caterpillar WCA1 Wireless Communication Adapter User Manual Nehs0926 01
Caterpillar, Inc. Wireless Communication Adapter Nehs0926 01
Users Manual Revised
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| Document ID | 503964 |
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| Document Description | Users Manual Revised |
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| Document Type | User Manual |
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| Filesize | 133.37kB (1667182 bits) |
| Date Submitted | 2005-01-06 00:00:00 |
| Date Available | 2005-01-06 00:00:00 |
| Creation Date | 2005-01-05 18:09:16 |
| Producing Software | Acrobat Distiller 5.0.5 (Windows) |
| Document Lastmod | 2005-01-05 18:09:16 |
| Document Title | Nehs0926-01.pdf |
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| Document Author: | jbrunett |
TOOL OPERATING MANUAL Using the 261-3363 Wireless Communication Adapter SMCS: 1900 NEHS0926-01 January 2005 The message that appears under the warning explains the hazard and can be either written or pictorially presented. Important Safety Information Operations that may cause product damage are identified by “NOTICE” labels on the product and in this publication. Caterpillar cannot anticipate every possible circumstance that might involve a potential hazard. The warnings in this publication and on the product are, therefore, not all inclusive. If a tool, procedure, work method, or operating technique that is not specifically recommended by Caterpillar is not used, you must satisfy yourself that it is safe for you and for others. You should also ensure that the product will not be damaged or be made unsafe by the operation, lubrication, maintenance or repair procedures that you choose. Think Safety Most accidents that involve product operation, maintenance, and repair are caused by failure to observe basic safety rules or precautions. An accident can often be avoided by recognizing potentially hazardous situations before an accident occurs. A person must be alert to potential hazards. This person should also have the necessary training, skills, and tools to perform these functions properly. The information, specifications, and illustrations in this publication are on the basis of information that was available at the time that the publication was written. The specifications, torques, pressures, measurements, adjustments, illustrations, and other items can change at any time. These changes can affect the service that is given to the product. Obtain the complete and most current information before you start any job. Improper operation, lubrication, maintenance, or repair of this product can be dangerous and could result in injury or death. Do not operate or perform any lubrication, maintenance, or repair on this product until you have read and understood the operation, lubrication, maintenance, and repair information. WARNING When replacement parts are required for this product, Caterpillar recommends using Caterpillar replacement parts or parts with equivalent specifications including, but not limited to, physical dimensions, type, strength, and material. Safety precautions and warnings are provided in this manual and on the product. If these hazard warnings are not heeded, bodily injury or death could occur to you or to other persons. Failure to heed this warning can lead to premature failures, product damage, personal injury, or death. The hazards are identified by the “Safety Alert Symbol” and followed by a “Signal Word” such as “DANGER”, “WARNING”, or “CAUTION”. The Safety Alert “WARNING” label is shown below. WARNING The meaning of this safety alert symbol is as follows: Attention! Become Alert! Your Safety is Involved. Contents Contact Information System Overview . . . . . . . . . . . . . . . . . . . . . . 4 Product Description . . . . . . . . . . . . . . . . . . 4 Wireless Communication Adapter . . . . . . . 4 Data Link Harness . . . . . . . . . . . . . . . . . . . 4 802.11b Enabled PC . . . . . . . . . . . . . . . . . 4 Network Interface. . . . . . . . . . . . . . . . . . . . 5 The IP address is printed on each Wireless Communication Adapter. If the factory default IP Address on the Wireless Communication Adapter has been changed, or for any other software issues, contact Product Support: Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Optional Accessories. . . . . . . . . . . . . . . . . 5 System Requirements . . . . . . . . . . . . . . . . 5 Recommended PC Configuration . . . . . . . 5 Minimum Software Requirements . . . . . . . 5 Network Requirements . . . . . . . . . . . . . . . 5 Specifications. . . . . . . . . . . . . . . . . . . . . . . 5 Canada - (800) 523-8665 Illinois - (800) 541-8665 Outside Illinois - (800) 542-8665 Fax: 1-309-494-1475 CSTG_Hotline@cat.com Operating Instructions . . . . . . . . . . . . . . . . . . 6 Software Installation . . . . . . . . . . . . . . . . . . . . 6 Windows XP Operating System. . . . . . . . . 7 Required Hardware and Software . . . . . 7 Software Installation . . . . . . . . . . . . . . . . 8 Windows 2000 Operating System . . . . . . 16 Required Hardware and Software . . . . 16 Software Installation . . . . . . . . . . . . . . . 17 Configure Cat Electronic Technician for the Wireless Communication Adapter . . . . . . . . 25 Using the Wireless Communication . . . . . . 28 Adapter Troubleshooting . . . . . . . . . . . . . . . . . . . . . . 30 General Troubleshooting Information . . . 30 Service Tools . . . . . . . . . . . . . . . . . . . . . . 30 Diagnostic Procedures . . . . . . . . . . . . . . 30 Troubleshooting with Error Codes . . . . . . 31 Troubleshooting Symptoms . . . . . . . . . . . 32 System Overview Product Description The 261-3363 Wireless Communication Adapter (WCA) is a service tool for remotely monitoring machine or engine operation using CatET and an 802.11 enabled PC. The group consists of a portable hardware adapter and a software program designed to run under Microsoft Windows (XP, 2000, ME, or 98). It will allow a laptop computer (PC) to aid in the monitoring of ECM communication (3) on J1939/11 high speed data link, CAT DataLink, and J1708 (ATA) vehicle networks. Communication between the Wireless Communication Adapter (2) and the PC with CatET (1) is transmitted through an 802.11b wireless network. 1. Laptop computer with Cat Electronic Technician (CatET). 2. 802.11b wireless network. 3. Wireless Communication Adapter. 4. ECM. Wireless Communication Adapter The 261-3363 Wireless Communication Adapter is available as a group that contains all the necessary cables and software required for using the Wireless Communication Adapter on Caterpillar products. Replacement parts can also be purchased separately. For a list of the parts contained in the group, refer to the Parts List section. The Wireless Communication Adapter module combines the functionality of a Communication Adapter with an 802.11b radio. The module is mounted to the machine with magnetic mounts and connects to the on-board data links (CAT Data Link, J1939 and ATA) through a Data Link Harness. The module translates the data link traffic into messages that are communicated via the 802.11b Wireless Network to the 802.11b Enabled PC running Caterpillar ET. Data Link Harness The Data Link Harness connects the Wireless Communication Adapter to the diagnostic port on the radio. Note that the harness length must not be extended, as functionality will be lost. 802.11b Enabled PC Caterpillar Electronic Technician is used on a PC to display information about the machine. An 802.11 network card is required for the PC to communicate with the Wireless Communication Adapter. Network Interface System Requirements The Wireless Communication Adapter system relies on an 802.11b radio network. The radio network is configured to operate in Ad Hoc mode (Channel 11) and utilizes an IP Address Range in Private Address space (172.23.x.x) by default but can be changed as needed based on the site-specific network requirements. WEP (Wired Equivalent Privacy) is enabled with a default static WEP key. This too can be configured based on local requirements. For information regarding the modification of settings for the Wireless Communication Adapter, refer to the Contact Information section at the front of this manual. Contact your local Network Administrator for more information and assistance in changing and documenting these settings. To successfully operate the Wireless Communication Adapter, the following PC hardware and software is required: Recommended PC Configuration • 128 MB of RAM • CD-ROM drive • IBM® PC compatible with Pentium III 450 MHz processor or greater Minimum Software Requirements • Microsoft® Windows™ XP, 2000, ME, or 98 Network Requirements • 802.11b Wireless Network Parts List • Ad Hoc Mode / Channel 11 The 261-3363 Wireless Communication Adapter Group consists of: • WEP Encryption – 128-Bit Static Key • 172.23.x.x Private Addressing Range Part Number Description 239-9955 Wireless Communication Adapter 259-3183 Data Link Cable 261-4867 802.11b PC Card and Software CD 262-7732 Magnetic Feet (4 required) 261-3381 Foam Insert (for carrying case) Description 6V-3072 Carrying Case Operating Voltage 154-6315 Machine Screw (4 required) 8T-0328 Washer (4 required) 6D-5801 Locknut (4 required) NEHS0926 Tool Operating Manual • IP Address / Subnet and WEP key configurable Specifications Specification 9V DC – 32V DC, 3.6 watts typical, 4 watts maximum Operating Temperature Overall Size (without magnets) Weight (without magnets) Optional Accessories Part Number Description 250-2349 Wireless Communication Adapter Antenna (Service Replacement) 261-4871 PCMCIA Card Range Extender Antenna (Optional Accessory) -40°C to +70°C (-40°F to +158°F) 213.9 x 119.9 x 45.2 mm (8.42 x 4.72 x 1.78 in) 472 g (1.04 lb) Vehicle Protocols Supported: Cat Data Link (CDL) ATA (SAE J1708) SAE J1939 Wireless Communication TCP/IP over 802.11b (11 Mb) Wireless Communication Range (line of site) Standard Configuration 152 M (500 ft.) With PCMCIA Card Range Extender Antenna (optional) 244 M (800 ft.) NOTE: All specifications are subject to change without notice. Operating Instructions Software Installation The Wireless Communication Adapter connects between the service connector on the Caterpillar product being tested and a laptop computer (PC) through an 802.11b Wireless Network. The installation of the software to operate the Wireless Communication Adapter depends on the operating system of the computer. This section of the manual contains two separate software installation procedures, depending on the operating system. The first procedure covers the software installation onto computers operating under the Windows XP operating software. The second section covers the Windows 2000 operating system. The installation procedures for Windows ME and 98 can be found on the Caterpillar Dealer web site. If the service connector is powered when the Wireless Communication Adapter is connected to the data link, the green POWER light on the Wireless Communication Adapter will glow. When power is first applied, the Wireless Communication Adapter performs a diagnostic test by turning on all three of the lights at the same time. NOTE: Please review documentation that is provided by the supplier of the Wireless LAN PC Card (ORiNOCO / Proxim) regarding Software License Agreement and Regulatory Information. This can be found on the Software Installation CD by selecting “Find Information” at the “What do you want to do?” screen. Before using the Wireless Communication Adapter hardware and software, complete the steps below to ensure that the system will operate properly, effectively, and without error. To operate the Wireless Communication Adapter, complete the steps listed below: 1. Review the “System Requirements” section (especially Network requirements) with the Network Administrator to ensure that the Wireless Communication Adapter does not interfere with any other software or hardware applications. 2. Install the communication software using the correct installation procedure contained in this manual for the operating software being used on the PC. 3. Configure the Caterpillar Electronic Technician (CatET) for the Wireless Communication Adapter. 4. Read the “Using the Wireless Communication Adapter” section in this manual. 3. Wireless Communication Adapter. Windows XP Operating System In order for Cat Electronic Technician (CatET) to operate in a wireless mode, the laptop and CatET must both be configured. This section provides step-by-step instructions for installing and configuring the wireless PC Card installed in the laptop computer. Refer to the section “Configure Cat Electronic Technician for the Wireless Communication Adapter” for step-bystep instructions for configuring the CatET to communicate through the Wireless Communication Adapter (WCA). Required Hardware and Software In addition to these instructions, you will need four items in order to successfully complete the installation and configuration: 4. CatET Version 2004B or greater software. 1. A laptop with a CD drive (refer to the “System Requirements” section in this manual for additional information). NOTE: Before installing the Wireless Communication Adapter on the machine, record the IP address which is printed on the lower left-hand side of the adapter. The IP address contains four sets of numbers separated by decimal points (172.23.1.31 for example). 2. A “Proxim PC Card” and software CD (part of the tool group). 1. Insert the Proxim Software & Documentation CD into the laptop and the Wireless LAN Wizard will begin to run. If the CD-Wizard does not start automatically: Software Installation Before starting the software installation process, make sure Wireless Communication Adapter (1) is connected to the machine with wiring harness (2) provided in the tool group. a. Click the “Start” button on the Windows task bar and select “Run”. b. Type “d:\exsetup.exe” and click “OK” (where d:\ represents the drive letter of your CD-ROM drive). A green light in the display signifies that the unit is correctly connected and receiving power from the machine. 2. When the “What do you want to do?” screen appears, click on “Install a new product”. 4. The “Wireless Driver Setup” screen will appear: 3. When the “Setup Overview for Windows XP” screen appears, click on “Install Driver and Client Manager”. a. Check the message “InstallShield Wizard Complete” to confirm the completion of the installation. b. Click “Finish”. NOTE: The “Wireless Drivers - InstallShield Wizard” appears and shows the progress of the installation process. This process may take several seconds. 5. The “Setup Overview for Windows XP” screen appears again. Click “Install Hardware”. NOTE: The “Digital Signature Not Found” screen may display at this time. If this screen does display, click “Yes”. 6. When the “Install Hardware” screen appears: 8. Close the “Setup Overview for Windows XP” screen. a. Verify that the “Insert PC Card” option is selected. b. Click “Next”. 9. If the “Client Manager” icon is visible in the Windows Task Bar, proceed to Step 11. 7. When the “Insert PC Card” screen appears: a. Insert the PC Card into the appropriate card slot in the laptop. b. Click “Next”. NOTE: A “Found New Hardware” window should appear in the lower right-hand corner of the computer indicating the PC Card has been successfully installed. If this window does not appear, proceed to Step 10. 10 10. If the computer does not recognize the PC Card or if the Client Manager icon is not visible, restart the computer with the PC Card inserted. 12. When the “Network Connections” screen appears: a. Right-click on the “Wireless Network Connection” icon. This icon is for the “Wireless PC Card Model 0111”. To manually start the Client Manager: a. Click “Start” on the Windows taskbar. b. Point to “Programs”. c. Point to “Wireless”. d. Click “Client Manager”. d. The “Client Manager” icon should now appear in the Windows taskbar. b. Select “Properties”. 11. Access the “Network Connections” screen: a. Click “Start” on the Windows taskbar. b. Click “Connect To”. c. Click “Show all connections”. 11 15. When the “Internet Protocol (TCP/IP) Properties” screen appears: 13. When the “Wireless Network Connection Properties” screen appears: a. Select “Use the following IP address:”. a. Scroll down and click on “Internet Protocol (TCP/IP)”. b. Click “Properties”. b. Enter the altered IP Address number from Step 14. c. Verify that the “Subnet mask:” is 255.255.0.0. NOTE: Your laptop may not have as many components as listed in the illustration. d. Click “OK”. 14. Alter and record the IP Address number by adding 10 to the third and fourth sets of numbers of the IP address. For example, if the number on the adapter is 172.23.1.31, the new number would be 172.23.11.41. 16. When the “Wireless Network Connection Properties” screen appears, click “OK”. NOTE: The first and second sets of numbers of the IP Address will always be 172 and 23. The third and fourth sets of numbers in the IP address must not be the same as any other IP address in the local area network (LAN) or other Wireless Communication Adapters. Also, the numbers 0 and 255 cannot be used for the third and fourth set of numbers. It is highly recommended that the Network Administrator manage all IP Addresses of Wireless Communication Adapter modules and PC’s configured for use with Wireless Communication Adapters. 12 20. Edit the configuration profile: 17. Close the “Network Connections” screen. a. Click “Actions”. b. Click “Add/Edit Configuration Profile”. 18. Right-click on the “Client Manager” icon on the Windows taskbar. 21. When the “Wireless Network Connection Properties” screen appears, click on “Add.” 19. Click “Launch Client Manager”. 13 22. When the “Wireless network properties” screen appears: 23. The “Wireless Client Manager” screen should display as shown (graphic of the two computers communicating), if the PC Card is working properly. Click “OK” and proceed to Step 25. a. Type “WCA” (all capital letters) into the “Network name (SSID):” section. b. Select “Open” from the “Network Authentication:” pull down menu. c. Select “WEP” from the “Data encryption:” pull down menu. d. Type in the “key” (number) 35373c57222750362a334c6a71 into the “Network key:” section. Refer to Step 22f if you are unable to type in the number. e. Retype the number in the “Confirm network key” section. NOTE: If the factory default IP Address on the Wireless Communication Adapter has been changed, refer to the Contact Information section at the front of this manual. 24. If the “Wireless Client Manager” screen displays as shown, there is no network present for communication. Make sure the Wireless Communication Adapter and harness are connected properly. f. If you are unable to type the “key” (number) into the box, uncheck the “The key is provided for me automatically” box. g. Check the “This is a computer-tocomputer (ad-hoc) network; wireless access points are not used” box. h. Click “OK”. NOTE: If the screen (graphic of the two computers communicating) still does not appear, stop the installation and refer to the Contact Information section at the front of this manual. 14 25. When the “Wireless Network Connection Properties” screen appears: 27. Click “OK” on the “Wireless Network Connection Properties” screen. a. “WCA” (automatic) should appear in the “Preferred networks:” display. If not, repeat Step 22. b. If “WCA” does appear in the “Preferred networks:” display, click “Advanced”. 28. The “Wireless Client Manager” screen will display. Click “OK”. 26. When the “Advanced” screen appears: a. Check the “Automatically connect to non-preferred networks” box. b. Click “Close”. 29. Remove the Proxim Software & Documentation CD. 15 30. Congratulations, the installation of the PC Card is complete. Proceed to the Configure Cat Electronic Technician (CatET) for the Wireless Communication Adapter section in this manual. Windows 2000 Operating System In order for Cat Electronic Technician (CatET) to operate in a wireless mode, the laptop and CatET must both be configured. This section provides step-by-step instructions for installing and configuring the wireless PC Card installed in the personal computer. Refer to the section “Configure Cat Electronic Technician for the Wireless Communication Adapter” for step-bystep instructions for configuring the CatET to communicate through the Wireless Communication Adapter (WCA). Required Hardware and Software In addition to these instructions, you will need four items in order to successfully complete the installation and configuration. 1. A laptop with a CD drive (refer to the “System Requirements” section in this manual for additional information). 2. A “Proxim PC Card” and software CD (part of the tool group). 16 3. Wireless Communication Adapter. Software Installation Before starting the software installation process, make sure Wireless Communication Adapter (1) is connected to the machine with wiring harness (2) provided in the tool group. 4. CatET Version 2004B or greater software. NOTE: Before installing the Wireless Communication Adapter on the machine, record the IP address which is printed on the lower left-hand side of the adapter. The IP address contains four sets of numbers separated by decimal points (172.23.1.31 for example). A green light in the display signifies that the unit is correctly connected and receiving power from the machine. 17 1. Insert the Proxim Software & Documentation CD into the laptop and the Wireless LAN Wizard will begin to run. If the CD-Wizard does not start automatically: 3. When the “Setup Overview for Windows 98/Me/2000” screen appears, click on “Install Driver and Client Manager”. a. Click the “Start” button on the Windows task bar and select “Run”. b. Type “d:\exsetup.exe” and click “OK” (where d:\ represents the drive letter of your CD-ROM drive). NOTE: The “Wireless Drivers - InstallShield Wizard” appears and shows the progress of the installation process. This process may take several seconds. 2. When the “What do you want to do?” screen appears, click on “Install a new product”. NOTE: The “Digital Signature Not Found” screen may display at this time. If this screen does display, click “Yes”. 18 4. The “Wireless Driver Setup” screen will appear: 6. When the “Install Hardware” screen appears: a. Verify that the “Insert PC Card” option is selected. a. Check the message “InstallShield Wizard Complete” to confirm the completion of the installation. b. Click “Next”. b. Click “Finish”. 5. The “Setup Overview for Windows 98/Me/2000” screen appears again. Click “Install Hardware”. 7. When the “Insert PC Card” screen appears: a. Insert the PC Card into the appropriate card slot in the laptop computer. b. Click “Next”. 19 To manually start the Client Manager: NOTE: A “Found New Hardware” window should appear in the lower right-hand corner of the computer indicating the PC Card has been successfully installed. If this window does not appear, proceed to Step 10. a. Click “Start” on the Windows taskbar. b. Point to “Programs”. c. Point to “Wireless”. d. Click “Client Manager”. 8. Close the “Setup Overview for Windows 98/ME/2000” screen. e. The “Client Manager” icon should now appear in the Windows taskbar. 11. Access the “Network Connections” screen: a. Click “Start” on the Windows taskbar. b. Point to “Settings”. 9. Restart the computer with the PC Card inserted. c. Right-click on “Network and Dial-up Connections”. d. Click “Open”. 10. If the “Client Manager” icon is visible in the Windows Task Bar, proceed to Step 11. If the icon is not visible, open the program using the steps below. 20 14. When the “Local Area Connection Properties” screen appears: 12. When the “Network and Dial-up Connections” screen appears: a. Right-click on the “Local Area Connection” option that has a device name of “Wireless PC Card Model 0111”. a. Scroll down and click on “Internet Protocol (TCP/IP)” option. b. Click “Properties”. b. Click “Properties”. NOTE: If the screen does not display in the “Details” view as shown, click on the Views icon and click “Details”. 15. When the “Internet Protocol (TCP/IP) Properties” screen appears: 13. Alter and record the IP Address number by adding 10 to the third and fourth sets of numbers of the IP address. For example, if the number on the adapter is 172.23.1.31, the new number would be 172.23.11.41. a. Select “Use the following IP address:”. NOTE: The first and second sets of numbers of the IP Address will always be 172 and 23. The third and fourth sets of numbers in the IP address must not be the same as any other IP address in the local area network (LAN) or other Wireless Communication Adapters. Also, the numbers 0 and 255 cannot be used for the third and fourth set of numbers. It is highly recommended that the Network Administrator manage all IP Addresses of Wireless Communication Adapter modules and PC’s configured for use with Wireless Communication Adapters. NOTE: If the factory default IP Address on the Wireless Communication Adapter has been changed, refer to the Contact Information section at the front of this manual. b. Enter the altered IP Address number from Step 13. c. Verify that the “Subnet mask:” is 255.255.0.0. d. Click “OK”. 21 19. Click “Launch Client Manager”. 16. When the “Local Area Connection Properties” screen appears, click “OK”. 20. Edit the configuration profile: a. Click “Actions”. b. Click “Add/Edit Configuration Profile”. 17. Close the “Network and Dial-up Connections” screen. 21. When the “Add/Edit Configuration Profile” screen appears, click on “Add”. 18. Right click on the “Client Manager” icon on the Windows taskbar. 22 22. When the “Edit Configuration” screen appears: 24. A third “Edit Configuration” screen will appear: a. Type any name/identifier into “Profile Name” area. a. Select “Enable Data Security”. b. Select “Use Hexadecimal”. b. Select “Peer-to-Peer Group” from the “Network Type” pull down menu. c. Type in the “Key” (number) 35373c57222750362a334c6a71 into the “Key” section. c. Click “Next”. d. Click “Finish”. 23. A second “Edit Configuration” screen will appear: a. Type “WCA” in “Network Name:”. NOTE: If the factory default IP Address on the Wireless Communication Adapter has been changed, refer to the Contact Information section at the front of this manual. b. Select “Channel 11” from the “Channel Number” pull-down menu. c. Click “Next”. 25. A fourth “Add/Edit Configuration Profile” screen will appear. Click “OK”. 23 28. Close the “Local Area Connection Properties” screen. 26. The “Wireless Client Manager” screen should display as shown (graphic of the two computers communicating), if the PC Card is working properly. Click “OK”. 27. If the “Wireless Client Manager” screen displays as shown, there is no network present for communication. Make sure the Wireless Communication Adapter and harness are connected properly. 29. Remove the Proxim Software & Documentation CD. NOTE: If the screen (graphic of the two computers communicating) still does not appear, stop the installation and refer to the Contact Information section at the front of this manual. 30. Congratulations, the installation of the PC Card is complete. Proceed to the “Configure Cat Electronic Technician (CatET) for the Wireless Communication Adapter” section in this manual. 24 4. From the “Preferences” screen: Configure Cat Electronic Technician for the Wireless Communication Adapter a. Select the “Wireless Communication Adapter” option from the pull-down menu. 1. Open CatET. b. Click “Advanced”. NOTE: The minimum version of CatET software is 2004B or greater. 2. The “Cat Electronic Technician” screen should appear on all new installations. Click “Stop Connect”. 5. When the the “Wireless Communication Adapter List” screen appears, click “Add”. 3. From the “Cat Electronic Technician” screen: a. Click “Utilities”. b. Then “Preferences”. 25 8. When the “Preferences” screen appears: 6. When the “Wireless Communication Adapter” screen appears: a. Select the name and IP address for Wireless Communication Adapter from the pull-down lists. a. Type “WCA” (in all capital letters) in “Name” (or a more descriptive name as desired). b. Click “OK”. b. Type the IP Address for the Wireless Communication Adapter in the “IP Address” field. (Note: This IP address comes from the label on the wireless communication adapter. It must be entered exactly as printed on the label). c. Enter “Serial Number” of Wireless Communication Adapter if desired (optional). d. Click “OK”. 9. When the main ”CatET” screen appears, click the “Connect” icon. 7. Make sure the “Wireless Communication Adapter List” appears with the information just entered, then click “OK”. 26 10. When the “Wireless Communication Adapter Selection” screen appears: 12. Test to make sure the wireless networks are communicating. a. Make sure the WCA with the correct IP address is in the “Wireless Communication Adapter” field. a. Click on the “Start” button in the Windows taskbar. b. Point to “Programs”. b. Click “OK”. c. Point to “Accessories”. d. Click on “Command Prompt”. 11. The following screen should display if the Wireless Communication Adapter is working correctly. The Wireless Communication Adapter is now installed and ready to communicate with the laptop computer. 13. The “Command Prompt” window will display. a. Type “ping 172.23.1.31” (the IP address on the Wireless Communication Adapter). b. Press “Enter” key on the keyboard. NOTE: If this screen does not display, go to the next step. 27 14. In response, “Reply from 172.23.1.31” messages should display. The IP number should match the IP address printed on the Wireless Communication Adapter. Using the Wireless Communication Adapter When using the Wireless Communication Adapter to do remote monitoring of machines, there are several factors that can have a significant affect on overall performance of the system. 1. Location of the Wireless Communication Adapter on the machine. 2. Location of the PC that will be communicating with the Wireless Communication Adapter. 3. Obstacles in the Line-of-Sight between the PC and the Wireless Communication Adapter. 15. If the “Reply from” messages do not display, repeat the entire installation procedure. If the “Reply from” messages still do not appear, refer to the Contact Information at the front of this manual. 4. Weather conditions. The Wireless Communication Adapter should be located as high up on the machine as possible, preferably with the antenna at the highest point of the machine and adjusted to point up into the air. Since the Wireless Communication Adapter relies on Line-of-Sight for effective communications, it is important to place the device in a location that can be easily seen from the location of the PC that will be monitoring it. 16. If the “Reply from” screen is displayed as shown above, go to Step 1 of this procedure (Configure Cat Electronic Technician for the Wireless Communication Adapter) and verify the IP address of the Communication Adapter you are trying to connect is correct in CatET. If communication still does not occur, refer to the Contact Information at the front of this manual. The location of the PC used to monitor the machine is just as important. If the PC is sitting on the seat of the service truck, it will be much less effective in communicating with the Wireless Communication Adapter than it would be if it were outside the vehicle in “Line-ofSite” of the machine. An optional Range Extender Antenna (see Optional Accessories) will provide extended range and permit the PC to be operated where it is not in Line-of-Sight of the Wireless Communication Adapter, as long as the Range Extender Antenna can see the device from its location. 28 Obstacles in the Line-of-Sight between the PC and the Wireless Communication Adapter can have a significant affect on the range of the system. Obstacles may include hills, buildings, or even the machine being monitored. If the machine being monitored drives over a hill, radio communication with the PC will likely stop until the machine is visible. Operating the machine with buildings or other machines in the Line-of-Sight will likely deliver similar reduction or loss of radio communication. The machine itself can also be an obstacle if the Wireless Communication Adapter is placed on the right side of the machine and the PC that is monitoring the machine is on the left. In some cases, while communication is not completely lost, the range of the system will be significantly reduced. 2. Click on the down arrow to select the Communication Adapter type. From the list that is displayed, select “Wireless Communication Adapter”. When this selection is made, a second select list will be displayed that allows the user to select the Wireless Communication Adapter that is to be used. Another factor that can reduce the range of the Wireless Communication Adapter system is weather. Range of the system is best on clear, dry days. Rain and fog will reduce the range of the system, but will not keep the system from operating. 3. If a site has multiple Wireless Communication Adapter modules, they can be added through the “Advanced” button of this menu. The following screen shows a window that displays several Wireless Communication Adapters that have been configured. It is important to follow these guidelines in order to achieve the best possible results when using the Wireless Communication Adapter. 1. Start CatET and click on “Utilities”, then “Preferences” on the menu bar to select the type of Communication Adapter to be used. This will bring up the following screen. 29 4. Select the appropriate interface and click on “OK”. Click on the “Connect” icon to attempt a connection to the selected Wireless Communication Adapter. CatET will display the following window asking you to verify the selected Wireless Communication Adapter. If correct, click on “OK” and CatET will attempt a connection. If it is not correct, click on the down arrow of the Wireless Communication Adapter and select the correct adapter. Troubleshooting General Troubleshooting Information Many of the problems that can prevent correct operation of the Wireless Communication Adapter are related to Wireless Networking issues. Some of these problems are related to initial configuration of the 802.11b Enabled PC while others are related to issues that may be seen as part of typical operation during use of the product. The following section outlines some of the error messages that are related to the Wireless Communication Adapter, what can cause these messages, and how to isolate and correct the problems. NOTE: The following screen is also displayed upon CatET startup when the last selected Communication Adapter was Wireless Communication Adapter. Service Tools There are no special service tools required other than the tools that are included as part of the Windows operating system or those that are installed as part of the Wireless Communication Adapter software installation process. The tools used are: Windows Internet Explorer, Windows Command Prompt, and Proxim Wireless Client Manager. Diagnostic Procedures Most problems are found when the Service Technician runs Caterpillar Electronic Technician (CatET) and attempts to connect to a particular Wireless Communication Adapter. If there are problems establishing this connection, CatET will provide an error message indicating the type of problem that was encountered. This section describes specific error messages related to the Wireless Communication Adapter, possible causes, and how to isolate the source of the problem. 5. Once the Wireless Communication Adapter has been selected as the type of Communication Adapter to be used (Utilities/Preferences), CatET will try to connect using Wireless Communication Adapter on startup of the application. In order to select a different Communication Adapter, it is necessary for the user to “Stop Connect” (or let the connection time out) and click on “Utilities” then “Preferences”. Click on the desired Communication Adapter and click on “OK”. 30 2. Ensure the Wireless Communication Adapter is powered up (green LED ON) and in range of the 802.11b Enabled PC. Troubleshooting with Error Codes Error #142 3. Re-check the connection with CatET. If communication is established, troubleshooting is complete. If not, continue to Step 4. Problem - The interface hardware is not connected. Solution - Connect the hardware. 4. The radio may be disabled in the Wireless Client Manager. To check this, open the Wireless Client Manager by clicking on “Start”, then “Programs”, then “Wireless”, then “Client Manager”. In the Wireless Client Manager, click on “File” on the menu bar. If the first entry is “Enable Radio”, then the radio is currently disabled. Click on “Enable Radio” to re-enable the 802.11b radio functionality. Error #142 Problem - This error code indicates that the interface hardware is not responding. This is an error code that applies primarily to the “Wired” Communication Adapters that connect to the Serial or USB ports of the Service Tool Computer. Solution - In CatET, click on “Utilities”, then click on “Preferences”. Make sure that the Wireless Communication Adapter is selected as the type of Communication Adapter being used. 5. Re-check the connection with CatET. If communication is established, troubleshooting is complete. If not, continue to Step 6. 6 If this PC has never successfully communicated with a Wireless Communication Adapter, it is likely a configuration issue involving the WEP Encryption Key in the 802.11b Enabled PC. Refer to installation documents to verify the configuration settings of the 802.11b Enabled PC. Error #901 Problem – Check Wireless Communication Adapter Address and Power – Connection Timed Out. Cause 1. Incorrect Wireless Communication Adapter Selected. 7. Re-check the connection with CatET. If communication is established, troubleshooting is complete. If not, refer to the Contact Information at the front of this manual. 2. Selected Wireless Communication Adapter not powered. 3. Selected Wireless Communication Adapter out of range. Error #902 4. 802.11b radio disabled in Wireless Client Manager. Problem – Check PC Wireless Adapter Address Setup – No Route to Host (10065) 5. Incorrect WEP Encryption Key (configuration). Cause Solution 2. Windows Network Interface (for 802.11b card) is disabled 1. 802.11b Wireless Network Interface Card is not installed. 1. Check the IP Address on the label of the Wireless Communication Adapter that you are trying to connect to and ensure that the correct IP Address is selected on the CatET Wireless Communication Adapter Selection screen. 3. Windows Network Interface definition (for 802.11b card) is incorrect (configuration) Solution 1. Verify the 802.11b card is installed in (plugged into) the computer. If not, install the card. If it is installed correctly, continue to Step 2. 31 2. Verify the 802.11b drivers have been installed. To do this, open the Wireless Client Manager by Clicking on “Start”, then “Programs”, then “Wireless”, then “Client Manager”. In the Wireless Client Manager, click on “Advanced” on the menu bar, then click on “Card Diagnostics”. All “Self Test” results should indicate “OK” if driver is installed correctly. If driver is not installed correctly, repeat installation procedure for the 802.11b PC card. If the driver is installed correctly, continue to Step 3. 3. Verify the “Windows Network Interface” is enabled. To do this, click on “Start”, “Settings”, then right-click on “Network and Dial-Up Connections” and click on “Open”. Right-click on the “Local Area Connection” that corresponds to the device “Wireless PC Card Model 0111”. If the status is “Disabled”, click on “Enable” to enable the Network Interface Card for the Wireless Communication Adapter. 4. Re-check the connection with CatET. If communication is established, troubleshooting is complete. If not, continue to Step 5. 5. Verify the Network Configuration settings on the 802.11b Enabled PC are correct. Refer to the installation procedure for the 802.11b PC card and verify that the IP Address and Subnet Mask settings are correct. 6. Re-check the connection with CatET. If communication is established, troubleshooting is complete. If not, refer to the Contact Information section at the front of this manual. Troubleshooting Symptoms Symptom One or more network applications don’t work when wireless card is enabled. Possible Cause If a network application uses an IP Address that resides in the address range reserved for Wireless Communication Adapter, Windows will try to “route” messages intended for that network application across the wireless network. Communications with that network application will fail whenever the card is enabled. Solution To verify whether or not this is the cause of the problem, disable your 802.11b card and see if the network application problem still exists. Disable the card by: 1. Click on “Start”, “Settings”. 2. Right-click on “Network and Dial-Up Connections”. 3. Click on “Open”. 4. Right-click on the “Local Area Connection” that corresponds to the device “Wireless PC Card Model 0111”. 5. Click on “Disable” to disable the Network Interface Card for the Wireless Communication Adapter. If the network application starts working again, check with the Network Administrator to consider possible IP Address changes (of the Wireless Communication Adapter) to resolve the conflict. For information on service tools or shop supplies, contact Dealer Service Tools on: Dealer Service Tools 501 S.W. Jefferson Peoria, IL U.S.A. 61630-2125 U.S.A.: 1-800-542-8665 Illinois: 1-800-541-8665 Canada: 1-800-523-8665 World: 1-309-675-6277 Fax: 1-309-494-1475 CSTG_Hotline@cat.com ©2005 Caterpillar All Rights Reserved NEHS0926-01 Printed in U.S.A. Wireless Communication Adapter Regulatory Information *Interference Statement* FCC ID: PQMWCA1 IC: 4071A-WCA1 This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Warning: Changes or modifications not expressively approved by the party responsible for compliance could void the user’s authority to operate the equipment. The term “IC:” before the radio certification number only signifies that Industry Canada technical specifications were met. *Other Information* The device and its antenna and must not be co-located or operating in conjunction with any other antenna or transmitter. When this device is installed either as a fixed-mount or mobile application there is a minimum required separation distance of 20 cm from users.
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