Centrica Hive NH11 HUB310 User Manual
AlertMe.com Ltd HUB310
Contents
- 1. Install guide
- 2. user guide
user guide
User Guide
AlertMe Thermostat Control
Start Saving Money.
Stop Wasting Energy.
Home Thermostat Control made easier
and smarter
Welcome to the latest innovation in home climate control from AlertMe. You can
now enjoy increased comfort and convenience through:
t Automation - your system only heats and cools your home when you need
it to.
t Adjust the temperature in your home to suit you and your family.
t Control via the Internet or your iPhone in the home and away from it.
Did you know over half of your energy usage is used heating and cooling your
home? AlertMe Home Climate Control allows you to automate and manage your
system more intelligently and eciently saving you energy and money.
AlertMe automates your home climate system and helps you create personalized
heating and cooling schedules. It even turns your system on and o when people
come and go, reducing waste and increasing comfort. You can access your system
from anywhere in the world through the simple user interface; online or from your
iPhone. You can view the current weather conditions, as well as the current inside
and outside temperatures and manually adjust your system before you’ve even
stepped through the door.
This guide will explain how to use and get the most out of your AlertMe system, so
simply turn the page to start saving money and energy.
What’s in the box
Your AlertMe Thermostat Control system comes with the following accessories:
In Home Thermostat (CT30)
Installed in your home, the Thermostat allows you to manually adjust the
temperature and switch between Heat, Cool and O modes.
AlertMe Hub
Your AlertMe Hub talks wirelessly to your In Home Thermostat and
connects securely to the Internet, putting your Thermostat online.
Keyfobs x 2
Your Keyfobs attach to your keyring to tell your system when you are in or
out of the house, enabling it to adjust your system accordingly.
Keyfobs x2
In Home
Thermostat
AlertMe
Hub
Devices menu: where
you can check the
status of your devices
(battery and
connectivity).
Account page: holds
your contact and
location information.
Your Online Thermostat explained
Log out of your
online account.
System will
automatically log
out after 20
minutes of no
activity.
Home page: returns
you to your dashboard
from any page.
Local weather forecast
based on your zipcode.
Click here to enter the
detailed weather widget.
Navigate to the detailed
weather widget from
anywhere in the website.
Navigate to the detailed
Thermostat widget from
anywhere in the website.
Navigate to the detailed
temperature widget from
anywhere in the website.
Current house
temperature - inside and
outside. Click here to
enter detailed
Temperature widget.
Quick Thermostat
control . Change mode
and adjust temperature.
Click here to enter
detailed Thermostat
widget.
Your Online Thermostat explained
(continued)
AlertMe Online Dashboard
The AlertMe online dashboard is the heart of your climate control system,
putting your home thermostat online. It allows you to set your personalized
heating and cooling schedules, adjust temperatures in real time, view up to
date weather reports and review temperatures in your home over a chosen
period - all from one screen.
Your Home page
Your home page displays your weather, thermostat and temperature
widgets. They all display summary information, with the thermostat widget
allowing quick adjustments to your system. You can access further
information and functionality by clicking on a widget.
Your Thermostat Widget
The Thermostat widget gives you control of the heating and cooling in your
home. From here you can quickly and simply set your system to work how
you want it to and putting you in control. You can configure your keyfobs so
the heating and cooling changes automatically as you come and go through
the day; adjust the automatic time schedules to best suit you lifestyle or
simply turn the temperature up and down.
Temperature
mode selector
Thermostat
mode selector
Current house
temperature
Temperature slider: as
set by program or
manually adjust
Click and drag
here to adjust
your schedule’s
time frames.
Click on a
temperature to
adjust.
Schedule type. Simple
(as shown) or advanced
which allows you to set
daily schedules).
Always press submit to
save any changes you
make to your schedules.
Your Weather Widget
The weather widget displays up to date weather information for your area, based
on the zip-code. You can choose to view the forecast for the next 24 hours or the
next 7 days.
Drop down menu
to choose between
local weather for
next 24 hours or
next 7 days.
Local weather for
the next 6 hours.
Navigate
between widgets.
Current local weather.
Your Temperature Widget
The Temperature widget allows you to review temperatures in your home
over a selected time period: yesterday, last week, last month… Why would
you want to do that? Because by reviewing this information you can see
how the temperature of your home is aected by the AlertMe Climate
Control system. You may surprise yourself that by streamlining and
automating your system you can still maintain comfortable and steady
temperatures in your home while saving money and energy.
Current internal
temperature.
Current external
temperature.
Historical internal
temperature graph
Graph period
selector: yesterday,
last week, last
month, xxxxxx
Quick Start Guide
Your AlertMe Hub and In Home Thermostat (CT30) have already been
installed so you are almost ready to go. To start using your AlertMe
Climate Control system, follow these simple steps.
Accessing your Online Thermostat
To access your Online Thermostat dashboard go to {XXX}.alertme.com and sign in
using the username and password that have been given to you.
Tip! Bookmark this page so you can easily access your system again in the future
Setting up your Online Thermostat and enabling Automatic Control
a. Click on the Thermostat widget on your dashboard to enter the detailed screen
b. Switch to Heating or Cooling mode as required
c. Set the Temperature slider to Auto
d. Check your temperature schedule and adjust the temperatures for ‘Night’ and
‘Day’ as required.
e. Set an Away temperature for when you are out of the house. The Away
temperature setting is located at the bottom of the screen.
f. Make sure to submit your settings by clicking on the ‘Submit’ button at the bottom
of the screen.
g. Your Keyfobs are already set up to operate your Thermostat so just attach one of
them to your house keys to enjoy the convenience of automatic Thermostat control.
Adjusting Temperature manually online
Using the website or iPhone app, on your Temperature widget, simply adjust the
temperature slider up or down to select the temperature you want. Any changes
will take eect within 10 minutes.
Note: If you are in Auto mode and have manually changed the temperature your
Thermostat will return to its pre- programmed temperature whenever you enter or
leave the house, or at the next program time (for example when you go to bed).
Adjusting Temperature and mode manually through your In Home
Thermostat
To manually adjust the temperature in your home:
a. Touch the large number on your In Home Thermostat
b. Use the arrow icons to adjust the temperature.
c. Press the house to save your adjustment.
To manually adjust mode, press the mode button on the right hand side of your In
Home Thermostat. You can cycle through Heat, Cool or O by pressing this button.
Note: If you are in Auto mode and have manually changed the temperature your
Thermostat will return to its pre- programmed temperature whenever you enter or
leave the house, or at the next program time (for example when you go to bed).
My In Home Thermostat is not changing
temperature when I adjust temperature
on my Online Thermostat. Why?
Please wait for up to 2 minutes after making
changes on your Online Thermostat for
changes to take aect in your home.
My In Home Thermostat doesn’t turn my
Climate system o as soon as I leave my
house. Why?
AlertMe waits until a Keyfob has been out of
the house for approximately 10 minutes
before taking any action. This is so your
system does not turn on or o unnecessarily,
for example when you briefly leave the
house to collect the mail or dump the trash.
However, when you return home the Keyfob
is detected immediately and adjusts you
Thermostat to your ‘at home’ temperature.
Do the Keyfobs do anything if I am not
using Auto mode?
No. Keyfobs are used solely to determine
when you are in and out of the house to
enable Auto mode.
What happens in Auto mode when I take
a Keyfob out of the house?
The temperature changes to the away
temperature whe all the Keyfobs enabled on
your system are out of the house.
What are the buttons on the Keyfobs for?
When operating the system in Auto mode
they allow you to switch between ‘home’
and ‘away’ temperature whilst the keyfob is
still in the house. You could, for example,
press the away button as you leave the
house rather than waiting for the keyfob to
be detected as away.
What happens if I change temperature
using the AlertMe website or iPhone app
when I am out of the house?
The temperature you set will be sent to
your Thermostat and it adjusts your system
accordingly. When you, or someone else,
with a Keyfob, returns home the system
will return to the temperature set in your
Auto program.
I do not want to come home to an
uncomfortably hot or cold house but still
want to save energy. How can I ensure this?
You can use the iPhone app or AlertMe
website to change the temperature when
you are on your way home to ensure you
only heat or cool your house when needed,
saving energy. For example, if you are in
cooling mode and your home has an ‘away’
temperature of 85F and a ‘home’
temperature of 78F, in order to start cooling
your home so that it is comfortable on your
return you can use your iPhone to set the
temperature to 80F on your way home. By
setting it 5F higher than your ‘home’
temperature your home will start to cool
without using as much energy as setting it to
78F. On your return your system will further
cool to 78F when your Keyfob is detected.
Can I adjust my system without going
online?
Yes. You can use your In Home Thermostat to
change temperature and switch between
modes (heat/ cool/ o).
What is the Battery life of the Keyfobs
and In Home Thermostat?
Approximately 18 months.
Frequently Asked Questions:
How do I check the battery level of my In
Home Thermostat and Keyfobs?
Go to the ‘Devices’ menu on your Online
Dashboard. Here you will see the current
battery level of all your devices.
How does my In Home Thermostat
connect to my Hub?
AlertMe connects all of your devices
wirelessly. No additional wiring is required.
How far can my In Home Thermostat be
from my Hub without losing wireless
connection?
As with any wireless system this depends on
a number of factors but the system has been
designed to work in domestic houses and
has sucient range to operate through up to
2 internal walls.
My Hub is showing as O ine. What does
this mean?
This means that your Hub is no longer
connected to the Internet. Check all of the
connections to the Hub and your
broadband router and that both are
plugged into a live mains supply. If this
does not fix the problem try turning you
broadband router o and on again.
I can’t set my away temperature to the
same range as I can my day and night
temperatures, why is this?
The away temperature cannot be set lower
than either the day or night temperatures
(cool mode) or higher than either the day
or night temperatures (heat mode). This
ensures the system never costs more to
run using Auto mode.
Can I use AlertMe Climate Control
without using Auto mode, ie as a
conventional thermostat?
Yes. Your Onl i ne Ther mos ta t does
everything a conventional thermostat does,
with Hold and Schedule modes accessible
through your Online Dashboard.
What is Hold Mode?
Hold mode allows you to set a single
temperature and run your system at that
temperature forever. Note: using Hold
mode can use more energy unless you
remember to manually change the
thermostat when, for example, you go out
or go to bed. If you do forget you can also
use the iPhone app or website to make an
adjustment away from home.
What is Schedule Mode?
Schedule mode is similar to Auto but
changes temperature at a fixed time every
day irrespective of whether you are at
home or out of the house. Using the
Keyfobs and Auto mode to determine when
you are actually in your house should save
you more energy.
What is Auto Mode?
In Auto mode you can set an overnight and
day temperature. These will be set
whenever you are in the home. If you leave
the house the system detects this and
automatically changes your thermostat to
your away temperature.
Regulatory Compliance
From Alertme
FCC
In the United States radio-frequency equipment is regulated by the Federal
Communications Commission (FCC). The following Alertme.com accessories are dened by the
FCC as Class B Digital Devices and Intentional Radiators. Each is subject to Certication by the
FCC and has a unique FCC Identier:
[see FCC rules 15.3 (i) (k) (o) (z), 2.907, 2.926]
Key Fob (FCC ID WJHKF11)
Nano Hub (FCC ID WJHNH11)
The following statements contain important information applying to each of your Alertme
accessories:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
[see FCC rule 15.19 (3) (5)]
Caution!
Changes or modications not expressly approved by Alertme.com could void your authority to
operate this equipment.
[see FCC rule 15.21]
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment o and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device has been evaluated for and shown compliant with the FCC RF exposure limits
under mobile exposure conditions (antennas are at least 20 cm from a person's body) when
installed. This device when installed has also been evaluated for and shown compliant with the
FCC RF exposure limits under portable exposure conditions (antennas are within 20 cm of
a person's body). Details of the authorized congurations can be found at http://www.fcc.gov/oet/ea/
by entering the FCC ID number on the device.
FCC documentation
Start Saving Money.
Stop Wasting Energy.
Contact information
If you require any further assistance, please contact our customer support team on
0888 882-4440 or support@ alertme.com
Maintenance
Keep all sensors away from water or liquids. Disconnect before cleaning and never immerse
in water or other liquids. Please contact AlertMe Customer Support if any components appear
to be damaged or faulty.
There are no serviceable parts in the Hub so there is no need to access inside. The user must
never attempt to open or tamper with the Hub.
Technical Specification
The batteries supplied are Alkaline and Lithium Primary Cells. After use they must be
disposed of safely.
Disposal
Waste electrical and electronic products must not be disposed of with household waste.
Please recycle where facilities exist. Check with your Community or Local Recycling Center
or the Government pages in the phone book for recycling advice.
The card packaging that the product is delivered in can also be recycled with your household
collections or at local recycling centers.
Copyright © 2011 AlertMe.com Ltd. All rights reserved.
AlertMe.com Ltd, Compass House,80 Newmarket Road, Cambridge, CB5 8DZ, UK.
Registered in England, Company number 578 2908,
VAT registration number GB 895 9914 42.