Cisco Systems Administration 8 6 Users Manual Unified IP Phone 7962G, 7942G, 7961G, 7961G GE, 7941G, And 7941G GE Guide For Communications

2015-01-05

• Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Contents
  • Preface
    • Overview
    • Audience
    • Organization
    • Related Documentation
    • Obtaining Documentation, Obtaining Support, and Security Guidelines
      • Cisco Product Security Overview
    • Document Conventions
  • An Overview of the Cisco Unified IP Phones
    • Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
    • What Networking Protocols are Used?
      • IPv6 Support on Cisco Unified IP Phones
    • What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
      • Feature Overview
      • Configuring Telephony Features
      • Configuring Network Parameters Using the Cisco Unified IP Phones
      • Providing Users with Feature Information
    • Understanding Security Features for Cisco Unified IP Phones
      • Overview of Supported Security Features
      • Understanding Security Profiles
      • Identifying Authenticated, Encrypted, and Protected Phone Calls
        • Establishing and Identifying Secure Conference Calls
        • Establishing and Identifying Protected Calls
        • Call Security Interactions and Restrictions
      • Supporting 802.1X Authentication on Cisco Unified IP Phones
        • Overview
        • Required Network Components
        • Best Practices-Requirements and Recommendations
      • Security Restrictions
    • Reducing Power Consumption on the Phones
    • Overview of Configuring and Installing Cisco Unified IP Phones
      • Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
        • Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Communications Manager Administrations
      • Installing Cisco Unified IP Phones
        • Checklist for Installing the Cisco Unified IP Phones
  • Preparing to Install the Cisco Unified IP Phones on Your Network
    • Understanding Interactions with Other Cisco Unified IP Telephony Products
      • Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications Manager
      • Understanding How the Cisco Unified IP Phones Interact with the VLAN
    • Providing Power to the Cisco Unified IP Phones
      • Power Guidelines
      • Power Outage
      • Obtaining Additional Information about Power
    • Understanding Phone Configuration Files
    • Understanding the Phone Startup Process
    • Adding Phones to the Cisco Unified Communications Manager Database
      • Adding Phones with Auto-Registration
      • Adding Phones with Auto-Registration and TAPS
      • Adding Phones with Cisco Unified Communications Manager Administration
      • Adding Phones with BAT
    • Using Cisco Unified IP Phones with Different Protocols
      • Converting a New Phone from SCCP to SIP
      • Converting an In-Use Phone from One Protocol to the Other
      • Deploying a Phone in an SCCP and SIP Environment
    • Determining the MAC Address for a Cisco Unified IP Phones
  • Setting Up the Cisco Unified IP Phones
    • Before You Begin
      • Network Requirements
      • Cisco Unified Communications Manager Configuration
    • Understanding the Cisco Unified IP Phone Components
      • Network and Access Ports
      • Handset
      • Speakerphone
      • Headset
        • Audio Quality
        • Connecting a Headset
        • Disabling a Headset
        • Enabling a Wireless Headset on the Cisco Unified IP Phones
        • Using External Devices
    • Installing the Cisco Unified IP Phones
    • Attaching a Cisco Unified IP Phone Expansion Module
      • Feature Key Capacity Increase for Cisco Unified IP Phones
    • Adjusting the Placement of the Cisco Unified IP Phone
      • Adjusting Cisco Unified IP Phone Placement on the Desktop
      • Securing the Phone with a Cable Lock
      • Mounting the Phone to the Wall
    • Verifying the Phone Startup Process
    • Configuring Startup Network Settings
    • Configuring Security on the Cisco Unified IP Phones
  • Configuring Settings on the Cisco Unified IP Phones
    • Configuration Menus on the Cisco Unified IP Phones
      • Displaying a Configuration Menu
      • Unlocking and Locking Options
      • Editing Values
    • Overview of Options Configurable from a Phone
    • Network Configuration Menu
      • Understanding DHCPv6 and Autoconfiguration
    • Device Configuration Menu
      • Unified CM Configuration Menu
      • SIP Configuration Menu for SIP Phones Only
        • SIP General Configuration Menu
        • Line Settings Menu for SIP Phones
      • Call Preferences Menu for SIP Phones
      • HTTP Configuration Menu
      • Locale Configuration Menu
        • NTP Configuration Menu for SIP Phones
      • UI Configuration Menu
      • Media Configuration Menu
      • Ethernet Configuration Menu
      • Security Configuration Menu
      • QoS Configuration Menu
      • Network Configuration Menu
    • Security Configuration Menu
      • CTL File Submenu
      • ITL File Submenu
      • Trust List Menu
      • 802.1X Authentication and Status
      • VPN Configuration
        • Connecting to VPN
        • VPN Configuration Settings
  • Configuring Features, Templates, Services, and Users
    • Telephony Features Available for the Cisco Unified IP Phone
    • Configuring Product Specific Configuration Parameters
    • Configuring Corporate and Personal Directories
      • Configuring Corporate Directories
      • Configuring Personal Directory
    • Modifying Phone Button Templates
      • Modifying a Phone Button Template for Personal Address Book or Fast Dials
    • Configuring Softkey Templates
    • Setting Up Services
    • Adding Users to Cisco Unified Communications Manager
    • Managing the User Options Web Pages
      • Giving Users Access to the User Options Web Pages
      • Specifying Options that Appear on the User Options Web Pages
    • Enabling EnergyWise on the Cisco Unified IP Phone
      • Setting up UCR 2008
        • Configuring UCR 2008 in Phone
        • Configuring UCR 2008 in Common Phone Profile
        • Configuring UCR 2008 in Enterprise Phone Configuration
  • Customizing the Cisco Unified IP Phones
    • Customizing and Modifying Configuration Files
    • Creating Custom Phone Rings
      • Ringlist.xml File Format Requirements
      • PCM File Requirements for Custom Ring Types
      • Configuring a Custom Phone Ring
    • Creating Custom Background Images
      • List.xml File Format Requirements
      • PNG File Requirements for Custom Background Images
      • Configuring a Custom Background Image
    • Configuring Wideband Codec
  • Monitoring the Cisco Unified IP Phones Remotely
    • Accessing the Web Page for a Phone
    • Disabling and Enabling Web Page Access
    • Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols
    • Device Information
    • Network Configuration
    • Network Statistics
    • Device Logs
    • Streaming Statistics
  • Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
    • Model Information Screen
    • Status Menu
      • Status Messages Screen
      • Network Statistics Screen
      • Firmware Versions Screen
      • Expansion Module Status Screen
      • Call Statistics Screen
        • Using Test Tone
  • Troubleshooting and Maintenance
    • Resolving Startup Problems
      • Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
      • Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
        • Identifying Error Messages
        • Checking Network Connectivity
        • Verifying TFTP Server Settings
        • Verifying IP Addressing and Routing
        • Verifying DNS Settings
        • Verifying Cisco Unified Communications Manager Settings
        • Cisco CallManager and TFTP Services Are Not Running
        • Creating a New Configuration File
        • Registering the Phone with Cisco Unified Communications Manager
      • Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
      • Symptom: The Cisco Unified IP Phone Displays the Message Security Error
    • Cisco Unified IP Phone Resets Unexpectedly
      • Verifying the Physical Connection
      • Identifying Intermittent Network Outages
      • Verifying DHCP Settings
      • Checking Static IP Address Settings
      • Verifying the Voice VLAN Configuration
      • Verifying that the Phones Have Not Been Intentionally Reset
      • Eliminating DNS or Other Connectivity Errors
      • Checking Power Connection
    • Troubleshooting Cisco Unified IP Phone Security
    • General Troubleshooting Tips
    • General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
    • Resetting or Restoring the Cisco Unified IP Phones
      • Performing a Basic Reset
      • Performing a Factory Reset
    • Using the Quality Report Tool
    • Monitoring the Voice Quality of Calls
      • Using Voice Quality Metrics
      • Troubleshooting Tips
    • Where to Go for More Troubleshooting Information
    • Cleaning the Cisco Unified IP Phone
  • Providing Information to Users Via a Website
    • How Users Obtain Support for the Cisco Unified IP Phones
    • Giving Users Access to the User Options Web Pages
    • How Users Access the Online Help System on the Cisco Unified IP Phone
    • How Users Get Copies of Cisco Unified IP Phone Manuals
    • Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
    • How Users Subscribe to Services and Configure Phone Features
    • How Users Access a Voice Messaging System
    • How Users Configure Personal Directory Entries
      • Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
  • Feature Support by Protocol for Cisco Unified IP Phone
  • Supporting International Users
    • Adding Language Overlays to Phone Buttons
    • Installing the Cisco Unified Communications Manager Locale Installer
    • Support for International Call Logging
  • Technical Specifications
    • Physical and Operating Environment Specifications
    • Cable Specifications
    • Network and Access Port Pinouts
  • Basic Phone Administration Steps
    • Example User Information for these Procedures
    • Adding a User to Cisco Unified Communications Manager
      • Adding a User From an External LDAP Directory
      • Adding a User Directly to Cisco Unified Communications Manager
    • Configuring the Phone
    • Performing Final End User Configuration Steps
  • Index
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