Cisco Systems Administration 8 6 Users Manual Unified IP Phone 7962G, 7942G, 7961G, 7961G GE, 7941G, And 7941G GE Guide For Communications

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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Cisco Unified IP Phone Administration

Guide for Cisco Unified Communications

Manager 8.6 (SCCP and SIP)

For Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and

7941G-GE

Text Part Number: OL-23091-01

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The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial

environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause

harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required

to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not

installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to

comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable

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Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital

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You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its

peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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iii

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CONTENTS

Preface xi

Overview xi

Audience xi

Organization xi

Related Topics

• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

• Understanding the Phone Startup Process, page 2-7

• Network Configuration Menu, page 4-5

What Features are Supported on the Cisco Unified

IP Phone 7962G and 7942G?

Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive

phone calls. In addition to traditional telephony features, the Cisco Unified IP Phones include features

that enable you to administer and monitor the phone as a network device.

This section includes the following topics:

• Feature Overview, page 1-10

• Configuring Telephony Features, page 1-10

• Configuring Network Parameters Using the Cisco Unified IP Phones, page 1-11

• Providing Users with Feature Information, page 1-11

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Chapter 1 An Overview of the Cisco Unified IP Phones

What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forward, call transfer,

redial, speed dial, conference call, and voice message system access. Cisco Unified IP Phones also

provide a variety of other features. For an overview of the telephony features that the

Cisco Unified IP Phones support and for tips on configuring them, see Telephony Features Available for

the Cisco Unified IP Phone, page 5-1.

With other network devices, you must configure Cisco Unified IP Phones to prepare them to access

Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer

settings to configure on a phone, but if your network requires it, you can manually configure an IP

address, TFTP server, subnet information, and so on. For instructions on configuring the network

settings on the Cisco Unified IP Phones, see Configuring Settings on the Cisco Unified IP Phones.

Cisco Unified IP Phones can interact with other services and devices on your IP network to provide

enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate

Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for

coworker contact information directly from their IP Phones. You can also use XML to enable users to

access information such as weather, stocks, quote of the day, and other web-based information. For

information about configuring such services, see Configuring Corporate Directories, page 5-24 and

Setting Up Services, page 5-28.

Finally, because the Cisco Unified IP Phones are network devices, you can obtain detailed status

information from it directly. This information can assist you with troubleshooting many problems users

might encounter when using their Cisco Unified IP Phones. See Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phones for more information.

Related Topics

• Configuring Settings on the Cisco Unified IP Phones, page 4-1

• Configuring Features, Templates, Services, and Users, page 5-1

• Troubleshooting and Maintenance, page 9-1

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phones from Cisco Unified

Communications Manager Administration. Use this web-based application to set up phone registration

criteria and calling search spaces, to configure corporate directories and services, and to modify phone

button templates, among other tasks. See Telephony Features Available for the Cisco Unified IP Phone,

page 5-1 and the Cisco Unified Communications Manager documentation for additional information.

For more information about Cisco Unified Communications Manager Administration, see

Cisco Unified Communications Manager documentation, including Cisco Unified Communications

Manager Administration Guide. You can also use the context-sensitive help available within the

application for guidance.

You can access Cisco Unified Communications Manager documentation at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

You can access Cisco Unified Communications Manager Business Edition documentation at this

location:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Related Topic

• Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Configuring Network Parameters Using the Cisco Unified IP Phones

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also

obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and viewing statistics from the phone, see Configuring

Settings on the Cisco Unified IP Phones and Viewing Model Information, Status, and Statistics on the

Cisco Unified IP Phones.

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP

Phone users in your network or company. To ensure that you distribute the most current feature and

procedural information, familiarize yourself with Cisco Unified IP Phone documentation. Make sure to

visit the Cisco Unified IP Phone web site:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

From this site, you can view various user guides.

In addition to providing documentation, it is important to inform users of available Cisco Unified IP

Phone features—including those specific to your company or network—and of how to access and

customize those features, if appropriate.

For a summary of some of the key information that phone users need their system administrators to

provide, see Appendix A, Providing Information to Users Via a Website.

Understanding Security Features for Cisco Unified IP Phones

Implementing security in the Cisco Unified Communications Manager system prevents identity theft of

the phone and Cisco Unified Communications Manager server, prevents data tampering, and prevents

call signaling and media stream tampering.

To alleviate these threats, the Cisco IP telephony network establishes and maintains authenticated and

encrypted communication streams between a phone and the server, digitally signs files before they are

transferred to a phone, and encrypts media streams and call signaling between Cisco Unified IP Phones.

The Cisco Unified IP Phone 7962G and 7942G use the Phone security profile, which defines whether

the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to

the phone, see Cisco Unified Communications Manager Security Guide.

If you configure security-related settings in Cisco Unified Communications Manager Administration,

the phone configuration file contains sensitive information. To ensure the privacy of a configuration file,

you must configure it for encryption. For detailed information, see Configuring Encrypted Phone

Configuration Files in Cisco Unified Communications Manager Security Guide.

Table 1-3 shows where you can find additional information about security in this and other documents.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Ta b l e 1-3 Cisco Unified IP Phones and Cisco Unified Communications Manager Security



To p i c s

Topic Reference

Detailed explanation of security, including set

up, configuration, and troubleshooting

information for Cisco Unified Communications

Manager and Cisco Unified IP Phones

See Troubleshooting Guide for Cisco Unified

Communications Manager

Security features supported on the Cisco

Unified IP Phones

See Overview of Supported Security Features,

page 1-13

Restrictions regarding security features See Security Restrictions, page 1-21

Viewing a security profile name See Understanding Security Profiles, page 1-15

Identifying phone calls for which security is

implemented

See Identifying Authenticated, Encrypted, and

Protected Phone Calls, page 1-15

TLS connection See these sections:

• What Networking Protocols are Used?, page 1-5

• Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8

Security and the phone startup process See Understanding the Phone Startup Process,

page 2-7

Security and phone configuration files See Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8

Changing the TFTP Server 1 or TFTP Server 2

option on the phone when security is

implemented.

See Table 4-2, in Network Configuration Menu,

page 4-5

Understanding security icons in the Unified

CM1 through Unified CM5 options in the

Device Configuration Menu on the phone

See Unified CM Configuration Menu, page 4-19

Items on the Security Configuration menu that

you access from the Device Configuration menu

on the phone

See Security Configuration Menu, page 4-32

Items on the Security Configuration menu that

you access from the Settings menu on the phone

See Security Configuration Menu, page 4-39

Unlocking the CTL and ITL files See Unlocking the CTL and ITL Files section on

page 4-41

Disabling access to a phone’s web pages See Disabling and Enabling Web Page Access,

page 7-3

Deleting the CTL file from the phone See Resetting or Restoring the Cisco

Unified IP Phones, page 9-13

Resetting or restoring the phone See Resetting or Restoring the Cisco

Unified IP Phones, page 9-13

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Overview of Supported Security Features

Table 1-4 provides an overview of the security features that the Cisco Unified IP Phones support. For

more information about these features and about Cisco Unified Communications Manager and

Cisco Unified IP Phone security, see Cisco Unified Communications Manager Security Guide.

For information about current security settings on a phone, choose Settings > Security Configuration

and choose Settings > Device Configuration > Security Configuration. For more information, see

Security Configuration Menu, page 4-32.

Note Most security features are available only if a certificate trust list (CTL) is installed on the phone. For

more information about the CTL, see Configuring the Cisco CTL Client in Cisco Unified

Communications Manager Security Guide.

Cisco Extension Mobility HTTPS support See What Networking Protocols are Used?, page 1-5

802.1X Authentication for Cisco Unified IP

Phones

See these sections:

• Supporting 802.1X Authentication on Cisco

Unified IP Phones, page 1-19

• Security Configuration Menu, page 4-32

• Status Menu, page 8-2

• Troubleshooting Cisco Unified IP Phone

Security, page 9-9

Table 1-3 Cisco Unified IP Phones and Cisco Unified Communications Manager Security



Topics (continued)

Topic Reference

Ta b l e 1-4 Overview of Security Features

Feature Description

Image authentication Signed binary files (with the extension .sbn) prevent tampering with the firmware image

before it is loaded on a phone. Tampering with the image causes a phone to fail the

authentication process and reject the new image.

Customer-site certificate

installation

Each Cisco Unified IP Phone requires a unique certificate for device authentication. Phones

include a manufacturing installed certificate (MIC), but for additional security, you can

specify in Cisco Unified Communications Manager Administration that a certificate be

installed by using the Certificate Authority Proxy Function (CAPF). Alternatively, you can

install a Locally Significant Certificate (LSC) from the Security Configuration menu on the

phone. See Configuring Security on the Cisco Unified IP Phones, page 3-15 for more

information.

Device authentication Occurs between the Cisco Unified Communications Manager server and the phone when each

entity accepts the certificate of the other entity. Determines whether a secure connection

between the phone and a Cisco Unified Communications Manager should occur, and if

necessary, creates a secure signaling path between the entities by using TLS protocol. Cisco

Unified Communications Manager will not register phones unless they can be authenticated

by the Cisco Unified Communications Manager.

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

File authentication Validates digitally signed files that the phone downloads. The phone validates the signature to

make sure that file tampering did not occur after file creation. Files that fail authentication are

not written to Flash memory on the phone. The phone rejects such files without further

processing.

Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during

transmission.

Manufacturing installed

certificate

Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC),

which is used for device authentication. The MIC is a permanent, unique proof of identity for

the phone, and allows Cisco Unified Communications Manager to authenticate the phone.

Secure SRST reference After you configure an SRST reference for security and then reset the dependent devices in

Cisco Unified Communications Manager Administration, the TFTP server adds the SRST

certificate to the phone cnf.xml file and sends the file to the phone. A secure phone then uses

a TLS connection to interact with the SRST-enabled router.

Media encryption Uses SRTP to ensure that the media streams between supported devices proves secure and that

only the intended device receives and reads the data. Includes creating a media master key pair

for the devices, delivering the keys to the devices, and securing the delivery of the keys while

the keys are in transport.

Signaling encryption Ensures that all SCCP and SIP signaling messages that are sent between the device and the

Cisco Unified Communications Manager server are encrypted.

CAPF (Certificate Authority

Proxy Function)

Implements parts of the certificate generation procedure that are too processing-intensive for

the phone, and interacts with the phone for key generation and certificate installation. The

CAPF can be configured to request certificates from customer-specified certificate authorities

on behalf of the phone, or it can be configured to generate certificates locally.

Security profiles Defines whether the phone is nonsecure, authenticated, encrypted, or protected. See

Understanding Security Profiles, page 1-15 for more information.

Encrypted configuration

files

Lets you ensure the privacy of phone configuration files.

Optional disabling of the

web server functionality for

a phone

You can prevent access to a phone’s web page, which displays a variety of operational

statistics for the phone.

Table 1-4 Overview of Security Features (continued)

Feature Description

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Related Topics

• Understanding Security Profiles, page 1-15

• Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15

• Security Restrictions, page 1-21

• Device Configuration Menu, page 4-18

Understanding Security Profiles

All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile,

which defines whether the phone is nonsecure, authenticated, or encrypted. For information about

configuring the security profile and applying the profile to the phone, see Cisco Unified Communications

Manager Security Guide.

To view the phone security mode, look at the Security Mode setting in the Security Configuration menu.

For more information, see Security Configuration Menu, page 4-32.

Related Topics

• Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15

• Security Restrictions, page 1-21

• Device Configuration Menu, page 4-18

Identifying Authenticated, Encrypted, and Protected Phone Calls

When security is implemented for a phone, you can identify authenticated or encrypted phone calls by

icons on the screen on the phone. You can also determine if the connected phone is secure and protected

if a security tone plays at the beginning of the call.

Phone hardening Additional security options, which you control from Cisco Unified Communications Manager

Administration:

• Disabling PC port

• Disabling Gratuitous ARP (GARP)

• Disabling PC Voice VLAN access

• Disabling access to the Setting menus, or providing restricted access that allows access to

the User Preferences menu and saving volume changes only

• Disabling access to web pages for a phone

Note You can view current settings for the PC Port Disabled, GARP Enabled, and Voice

VLAN enabled options by looking at the phone’s Security Configuration menu. For

more information, see Device Configuration Menu, page 4-18.

802.1X Authentication The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the

network. See Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-19 for

more information.

Table 1-4 Overview of Security Features (continued)

Feature Description

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

In an authenticated call, all devices participating in the establishment of the call are trusted devices, and

authenticated by Cisco Unified Communications Manager. When an in-progress call is authenticated,

the call progress icon to the right of the call duration timer in the phone LCD screen changes to this icon:

In an encrypted call, all devices participating in the establishment of the call are trusted devices, and

authenticated by Cisco Unified Communications Manager. In addition, call signaling and media streams

are encrypted. An encrypted call offers a high level of security, providing integrity and privacy to the

call. When an in-progress call is being encrypted, the call progress icon to the right of the call duration

timer in the phone LCD screen changes to this icon:

Note If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though

it is encrypted within the IP network and has a lock icon associated with it.

In a protected call, a security tone plays at the beginning of a call to indicate that the other connected

phone is also receiving and transmitting encrypted audio and video (if video is involved). If your call is

connected to a non-protected phone, the security tone does not play.

Note Protected calling is supported for connections between two phones only. Some features, such as

conference calls, shared lines, Extension Mobility, and Join Across Lines are not available when

protected calling is configured. Protected calls are not authenticated.

Related Topic

• Understanding Security Profiles, page 1-15

• Understanding Security Features for Cisco Unified IP Phones, page 1-11

• Security Restrictions, page 1-21

Establishing and Identifying Secure Conference Calls

You can initiate a secure conference call and monitor the security level of participants. A secure

conference call is established using this process:

1. A user initiates the conference from a secure phone (encrypted or authenticated security mode).

2. Cisco Unified Communications Manager assigns a secure conference bridge to the call.

3. As participants are added, Cisco Unified Communications Manager verifies the security mode of

each phone (encrypted or authenticated) and maintains the secure level for the conference.

4. The phone displays the security level of the conference call. A secure conference displays

(encrypted) or (authenticated) icon to the right of “Conference” on the phone screen. If icon

displays, the conference is not secure.

Note There are interactions, restrictions, and limitations that affect the security level of the conference call

depending on the security mode of the participants' phones and the availability of secure conference

bridges. See Table 1-5 and Table 1-6 for information about these interactions.

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Understanding Security Features for Cisco Unified IP Phones

Establishing and Identifying Protected Calls

A protected call is established when your phone, and the phone on the other end, is configured for

protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP

network. Protected calls can only be made between two phones. Conference calls and other multiple-line

calls cannot be protected.

A protected call is established using this process:

1. A user initiates the call from a protected phone (protected security mode).

2. The phone displays the icon (encrypted) on the phone screen. This icon indicates that the phone

is configured for secure (encrypted) calls, but this does not mean that the other connected phone is

also protected.

3. A security tone plays if the call is connected to another protected phone, indicating that both ends

of the conversation are encrypted and protected. If the call is connected to a non-protected phone,

then the secure tone does not play.

Note Protected calling is supported for conversations between two phones. Some features, such as conference

calls, shared lines, Cisco Extension Mobility, and Join Across Lines, are not available when protected

calling is configured.

Call Security Interactions and Restrictions

Cisco Unified Communications Manager checks the phone security status when conferences are

established and changes the security indication for the conference or blocks the completion of the call

to maintain integrity and security in the system. Table 1-5 provides information about changes to call

security levels when using Barge.

Table 1-6 provides information about changes to conference security levels depending on the initiator’s

phone security level, the security levels of participants, and the availability of secure conference bridges.

Ta b l e 1-5 Call Security Interactions When Using Barge

Initiator’s Phone

Security Level Feature Used Call Security Level Results of Action

Non-secure Barge Encrypted call Call barged and identified as non-secure call

Secure (encrypted) Barge Authenticated call Call barged and identified as authenticated call

Secure

(authenticated)

Barge Encrypted call Call barged and identified as authenticated call

Non-secure Barge Authenticated call Call barged and identified as non-secure call

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Chapter 1 An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Ta b l e 1-6 Security Restrictions with Conference Calls

Initiator’s Phone

Security Level Feature Used Security Level of Participants Results of Action

Non-secure Conference Encrypted or authenticated Non-secure conference bridge

Non-secure conference

Secure (encrypted

or authenticated)

Conference At least one member is

non-secure

Secure conference bridge

Non-secure conference

Secure (encrypted) Conference All participants are encrypted Secure conference bridge

Secure encrypted level conference

Secure

(authenticated)

Conference All participants are encrypted or

authenticated

Secure conference bridge

Secure authenticated level conference

Non-secure Conference Encrypted or authenticated Only secure conference bridge is available and used

Non-secure conference

Secure (encrypted

or authenticated)

Conference Encrypted or authenticated For Cisco Unified IP Phones 7962G and 7942G:

• Only non-secure conference bridge is available

and used

• Non-secure conference

For Cisco Unified IP Phones 7961G and 7941G:

• Conference remains secure

• When one participant tries to Hold the call with

MOH, the MOH does not play.

Secure (encrypted

or authenticated)

Conference For Cisco Unified IP Phones

7962G and 7942G:

• Encrypted or secure

For Cisco Unified IP Phones

7961G and 7941G:

• Member puts call on Hold

with MOH

For Cisco Unified IP Phones 7962G and 7942G:

• Conference remains secure. When one

participant tries to hold the call with MOH, the

MOH does not play.

For Cisco Unified IP Phones 7961G and 7941G:

• No music on hold is played

• Conference remains secure.

Secure (encrypted) Join Encrypted or authenticated Secure conference bridge

Conference remains secure (encrypted or

authenticated)

Non-secure cBarge All participants are encrypted Secure conference bridge

Conference changes to non-secure

Non-secure MeetMe Minimum security level is

encrypted

Initiator receives message “Does not meet Security

Level” and the call is rejected.

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Understanding Security Features for Cisco Unified IP Phones

Supporting 802.1X Authentication on Cisco Unified IP Phones

These sections provide information about 802.1X support on the Cisco Unified IP Phones:

• Overview, page 1-19

• Required Network Components, page 1-19

• Best Practices—Requirements and Recommendations, page 1-20

Overview

Cisco Unified IP Phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol

(CDP) to identify each other and determine parameters such as VLAN allocation and inline power

requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified

IP Phones provide an EAPOL pass-through mechanism. With this mechanism, a PC locally attached to

the Cisco Unified IP Phone may pass EAPOL messages to the 802.1X authenticator in the LAN switch.

This prevents the Cisco Unified IP Phone from having to act as the authenticator, yet allows the LAN

switch to authenticate a data end point prior to accessing the network.

In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy

EAPOL-Logoff mechanism. In the event that the locally attached PC disconnects from the Cisco Unified

IP Phone, the LAN switch does see the physical link fail, because the link between the LAN switch and

the Cisco Unified IP Phone is maintained. To avoid compromising network integrity, the IP Phone sends

an EAPOL-Logoff message to the switch on behalf of the downstream PC, which triggers the LAN

switch to clear the authentication entry for the downstream PC.

The Cisco Unified IP Phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through

mechanism. This supplicant allows network administrators to control the connectivity of Cisco Unified

IP Phones to the LAN switch ports. The phone 802.1X supplicant uses the EAP-FAST, EAP-TLS, and

EAP-MD5 options for network authentication.

Required Network Components

Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:

• Cisco Unified IP Phones—The phone acts as the 802.1X supplicant, which initiates the request to

access the network.

• Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The

authentication server and the phone must both be configured with a shared secret that is used to

authenticate the phone.

Secure (encrypted) MeetMe Minimum security level is

authenticated

Secure conference bridge

Conference accepts encrypted and authenticated

calls

Secure (encrypted) MeetMe Minimum security level is

non-secure

Only secure conference bridge available and used

Conference accepts all calls

Table 1-6 Security Restrictions with Conference Calls (continued)

Initiator’s Phone

Security Level Feature Used Security Level of Participants Results of Action

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• Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act

as the authenticator and pass the messages between the phone and the authentication server. When

the exchange completes, the switch grants or denies the phone access to the network.

Best Practices—Requirements and Recommendations

• Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco

Unified IP Phones, be sure that you have properly configured the other components before enabling

it on the phone. See 802.1X Authentication and Status, page 4-44 for more information.

• Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus

recommends that only a single device should authenticate to a specific switch port. However, some

switches (including Cisco Catalyst switches) support multi-domain authentication. The switch

configuration determines whether you can connect a PC to the phone’s PC port.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can enable

the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy

EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached

PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, see the

Cisco Catalyst switch configuration guides at:

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.

html

–

Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port,

you should disable the PC Port when 802.1X authentication is enabled. See Security

Configuration Menu, page 4-32 for more information. If you do not disable this port and

subsequently attempt to attach a PC to it, the switch will deny network access to both the phone

and the PC.

• Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should

configure this setting based on the switch support.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can continue

to use the voice VLAN.

–

Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN

and consider assigning the port to the native VLAN. See Security Configuration Menu,

page 4-32 for more information.

• Enter MD5 Shared Secret—If you disable 802.1X authentication or perform a factory reset on the

phone, the previously configured MD5 shared secret is deleted. See 802.1X Authentication and

Status, page 4-44 for more information.

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Reducing Power Consumption on the Phones

Security Restrictions

A user cannot barge into an encrypted call if the phone that is used to barge is not configured for

encryption. When barge fails in this case, a reorder (fast busy) tone plays on the phone on which the user

initiated the barge.

If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or

nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified Communications

Manager classifies the call as nonsecure.

If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call,

and the phone indicates that the call is encrypted.

A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The

authentication icon continues to appear on the authenticated devices in the call, even if the initiator

phone does not support security.

Reducing Power Consumption on the Phones

The Cisco Unified IP Phones support Cisco EnergyWise (EW). EnergyWise is also known as Power

Save Plus. When your network contains an EnergyWise controller, you can configure these phones to

sleep (power down) and wake (power up) on a schedule to reduce your power consumption. The phone

is powered with switch's Power over Ethernet (PoE) port instead of the power adapter.

You set up each phone to enable or disable the EnergyWise settings. You can also configure EnergyWise

parameters on the enterprise and common phone configuration. If EnergyWise is enabled, you configure

a sleep and wake time, as well as other parameters. These parameters are sent to the phone as part of the

phone configuration XML file.

The switch administrator can wake the phone up before the scheduled time. For more information on

powering up the phones from the switch, see the switch documentation.

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must

complete several initial configuration tasks to prepare the network for IP telephony service. For

information and a checklist for setting up and configuring a complete Cisco IP telephony network, see

System Configuration Overview in Cisco Unified Communications Manager System Guide.

After you have set up the IP telephony system and configured system-wide features in Cisco Unified

Communications Manager, you can add Cisco Unified IP Phones to the system.

The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your

network:

• Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-21

• Installing Cisco Unified IP Phones, page 1-25

Configuring Cisco Unified IP Phones in Cisco Unified Communications

Manager

To add phones to the Cisco Unified Communications Manager database, you can use:

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• Auto-registration

• Cisco Unified Communications Manager Administration

• Bulk Administration Tool (BAT)

• BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see Adding Phones to the Cisco Unified Communications

Manager Database, page 2-8.

For general information about configuring phones in Cisco Unified Communications Manager, see

Cisco Unified IP Phones in Cisco Unified Communications Manager System Guide.

Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Communications Manager

Administrations

Table 1-7 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phones in

Cisco Unified Communications Manager Administration. The list presents a suggested order to guide

you through the phone configuration process. Some tasks are optional, depending on your system and

user needs. For detailed procedures and information, see the sources in the list.

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Ta b l e 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager

Task Purpose For More Information

1. Gather the following information about the phone:

• Phone Model

• MAC address

• Physical location of the phone

• Name or user ID of phone user

• Device pool

• Partition, calling search space, and location

information

• Number of lines and associated directory numbers

(DNs) to assign to the phone

• Cisco Unified Communications Manager user to

associate with the phone

• Phone usage information that affects phone

button template, softkey template, phone features,

IP Phone services, or phone applications

Provides list of configuration requirements for setting

up phones.

Identifies preliminary configuration that you need to

perform before configuring individual phones, such as

phone button templates or softkey templates.

See these sections:

• See Cisco Unified Communications Manager System

Guide, Cisco Unified IP Phones.

• See Telephony Features Available for the Cisco

Unified IP Phone, page 5-1.

2. Customize phone button templates (if required).

Changes the number of line buttons, speed-dial

buttons, Service URL buttons, or adds a Privacy

button to meet user needs.

You must specify a service URL with an IPv4 address.

See these sections:

• Cisco Communications Manager Administration

Guide, Phone Button Template Configuration.

• Modifying Phone Button Templates, page 5-25.

3. Add and configure the phone by completing the

required fields in the Phone Configuration window.

Required fields are indicated by an asterisk (*) next to

the field name; for example, MAC address and device

pool.

Adds the device with its default settings to the Cisco

Unified Communications Manager database.

See Cisco Communications Manager Administration

Guide, Cisco Unified IP Phone Configuration.

For information about Product Specific Configuration

fields, see “?” Button Help in the Phone Configuration

window.

4. Add and configure directory numbers (lines) on the

phone by completing the required fields in the

Directory Number Configuration window. Required

fields are indicated by an asterisk (*) next to the field

name; for example, directory number and presence

group.

Adds primary and secondary directory numbers and

features associated with directory numbers to the

phone.

See these sections:

• See Cisco Unified Communications Manager

Administration Guide, Directory Number

Configuration.

• See Telephony Features Available for the Cisco

Unified IP Phone, page 5-1.

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Overview of Configuring and Installing Cisco Unified IP Phones

5. Customize softkey templates.

Adds, deletes, or changes order of softkey features

that display on the user’s phone to meet feature usage

needs.

See Cisco Unified Communications Manager

Administration Guide, Softkey Template Configuration.

See Configuring Softkey Templates, page 5-27.

6. Configure speed-dial buttons and assign speed-dial

numbers (optional).

Adds speed-dial buttons and numbers.

Note Users can change speed-dial settings on their

phones by using Cisco Unified CM User

Options.

See Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP Phone

Configuration chapter, Configuring Speed-Dial Buttons

section.

7. Configure Cisco Unified IP Phone services and assign

services (optional).

Provides IP Phone services.

Note Users can add or change services on their

phones by using the Cisco Unified CM User

Options.

Note You must specify a service URL with an IPv4

address.

See these sections:

• See Cisco Communications Manager

Administration Guide, Cisco Unified IP Phone

Services Configuration.

• See Setting Up Services, page 5-28.

8. Assign services to phone buttons (optional).

Provides single button access to an IP Phone service

or URL.

See Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP Phone

Configuration.

9. Add user information by configuring required fields.

Required fields are indicated by an asterisk (*); for

example, User ID and last name.

Note Assign a password (for User Options web

pages) and PIN (for Extension Mobility and

Personal Directory).

Adds user information to the global directory for

Cisco Unified Communications Manager.

See Cisco Unified Communications Manager

Administration Guide, End User Configuration.

See Adding Users to Cisco Unified Communications

Manager, page 5-28.

Note If your company uses a Lightweight Directory

Access Protocol (LDAP) directory to store

information on users, you can install and

configure Cisco Unified Communications to use

your existing LDAP directory, see Configuring

Corporate Directories, page 5-24.

Note If you want to add both the phone and user to the

Cisco Unified Communications Manager

database at the same time, see the User/Phone

Add Configuration chapter in the Cisco Unified

Communications Manager Administration

Guide.

Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager (continued)

Task Purpose For More Information

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Overview of Configuring and Installing Cisco Unified IP Phones

Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified Communications Manager database, you can

complete the phone installation. You can install the phones at the desired location, or you can give the

phone users the information they need to do perform the installation. The Cisco Unified IP Phone

Installation Guide, which is available at http://www.cisco.com, provides directions for connecting the

phone handset, cables, and other accessories.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For

information about upgrading, see the Readme file for your phone, which is located at:



http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

After the phone is connected to the network, the phone startup process begins, and the phone registers

with Cisco Unified Communications Manager. To finish installing the phone, configure the network

settings on the phone depending on whether you enable or disable DHCP service.

If you use auto-registration, you need to update the specific configuration information for the phone such

as associating the phone with a user, changing the button table, or directory number.

Checklist for Installing the Cisco Unified IP Phones

Table 1-8 provides an overview and checklist of installation tasks for the Cisco Unified IP Phones. The

list presents a suggested order to guide you through the phone installation. Some tasks are optional,

depending on your system and user needs. For detailed procedures and information, see the sources in

the list.

10. Add a user to a user group.

Assigns to users a common list of roles and

permissions that apply to all users in a user group.

Administrators can manage user groups, roles, and

permissions to control the level of access (and,

therefore, the level of security) for system users.

See Cisco Unified Communications Manager

Administration Guide:

• End User Configuration.

• User Group Configuration.

11. Associate a user with a phone (optional).

Provides users with control over their phone such a

forwarding calls or adding speed-dial numbers or

services.

Note Some phones, such as those in conference

rooms, do not have an associated user.

See Cisco Unified Communications Manager

Administration Guide, End User Configuration.

Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager (continued)

Task Purpose For More Information

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Ta b l e 1-8 Checklist for Installing the Cisco Unified IP Phones

Task Purpose For More Information

1. Choose the power source for the phone:

• Power over Ethernet (PoE)

• External power supply

Determines how the phone receives power.

See Providing Power to the Cisco Unified IP

Phones, page 2-3.

2. Assemble the phone, adjust phone placement, and connect the

network cable.

Locates and installs the phone in the network.

See Installing the Cisco Unified IP Phones,

page 3-6.

See Feature Key Capacity Increase for Cisco

Unified IP Phones, page 3-10.

3. Add a Cisco Unified IP Phone Expansion Module:

Adds the device with its default settings to the Cisco Unified

Communications Manager database.

Extends functionality of a Cisco Unified IP Phone 7962G by

adding 14 (7914) or 24 (7915 and 7916) line appearances or

speed-dial numbers.

Extends functionality of a Cisco Unified IP Phones 7961G and

7961G-GE by adding 14 (7914) line appearances or speed-dial

numbers.

Note Cisco Unified IP Phone Expansion Module 7914 is not

supported on the Cisco Unified IP Phones 7942G,

7941G, and 7941G-GE.

Note Cisco Unified IP Phone Expansion Modules 7915 and

7916 are not supported on the Cisco Unified IP Phones

7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE.

Note Up to 54 keys can be configured for Cisco Unified IP

Phones 7962G.

See Attaching a Cisco Unified IP Phone

Expansion Module, page 3-9.

4. Monitor the phone startup process.

Adds primary and secondary directory numbers and features

associated with directory numbers to the phone.

Verifies that phone is configured properly.

See Verifying the Phone Startup Process,

page 3-14.

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5. If you are configuring the network settings on the phone for an

IPv4 network, you can set up an IP address for the phone by

either using DHCP or manually entering an IP address.

Using DHCP—To enable DHCP and allow the DHCP server to

automatically assign an IP address to the Cisco Unified IP Phone

and direct the phone to a TFTP server, choose Settings >

Network Configuration> IPv4 Configuration and configure

the following:

• To enable DHCP, set DHCP Enabled to Yes. DHCP is

enabled by default.

• To use an alternate TFTP server, set Alternate TFTP Server

to Yes, and enter the IP address for the TFTP Server.

Note Consult with the network administrator to determine

whether you need to assign an alternative TFTP server

instead of using the TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet

mask, TFTP server, and default router locally on the phone,

choose Settings > Network Configuration> IPv4

Configuration:

To disable DHCP and manually set an IP address:

a. To disable DHCP, set DHCP Enabled to No.

b. Enter the static IP address for phone.

c. Enter the subnet mask.

d. Enter the default router IP addresses.

e. Set Alternate TFTP Server to Yes, and enter the IP address

for TFTP Server 1.

You must also enter the domain name where the phone resides by

Choosing Settings > Network Configuration.

The Cisco Unified IP Phones support having both IPv4 and an

IPv6 address concurrently. You can configure Cisco Unified

Communications Manager to support IPv4 addresses only, IPv6

addresses only, or support both IPv4/IPv6 addresses.

See Configuring Startup Network Settings,

page 3-15.

See Network Configuration Menu, page 4-5.

Table 1-8 Checklist for Installing the Cisco Unified IP Phones (continued)

Task Purpose For More Information

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6. If you are configuring the network settings on the phone for an

IPv6 network, you can set up an IP address for the phone by

either using DHCPv6 or by manually entering an IP address.

Using DHCPv6—To enable DHCPv6 and allow the DHCPv6

server to automatically assign an IP address to the Cisco Unified

IP Phone and direct the phone to a TFTP server, choose Settings

> Network Configuration> IPv6 Configuration and configure

the following:

• To enable DHCPv6, set DHCPv6 to Ye s. DHCPv6 is

enabled by default.

• To use an alternate TFTP server, set IPv6 Alternate TFTP

Server to Ye s , and enter the IP address for IPv6 TFTP Server

Note Consult with the network administrator if you need to

assign an alternate TFTP server instead of using the

TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet

mask and TFTP server locally on the phone, choose Settings >

Network Configuration> IPv6 Configuration:

To disable DHCP and manually set an IP address:

a. To disable DHCPv6, set DHCPv6 to No.

b. Enter the static IP address for phone.

c. Enter the IPv6 prefix length.

d. Set IPv6 Alternate TFTP Server to Ye s , and enter IP address

for IPv6 TFTP Server 1.

You must also enter the domain name where the phone resides by

Choosing Settings > Network Configuration.

Note The Cisco Unified IP Phones support having both IPv4

and an IPv6 address concurrently. You can configure

Cisco Unified Communications Manager to support IPv4

devices only, IPv6 devices only, or to support both IPv4

and IPv6 devices concurrently.

See Configuring Startup Network Settings,

page 3-15.

See Network Configuration Menu, page 4-5.

7. Set up security on the phone.

Provides protection against data tampering threats and identity

theft of phones.

See Configuring Security on the Cisco Unified

IP Phones, page 3-15.

8. Make calls with the Cisco Unified IP Phones.

Verifies that the phone and features work correctly.

See Cisco Unified IP Phone 7962G, 7942G,

7961G, 7961G-GE, 7941G, and 7941G-GE

User Guide.

9. Provide information to end users about how to use their phones

and how to configure their phone options.

Ensures that users have adequate information to successfully use

their Cisco Unified IP Phones.

See Appendix A, Providing Information to

Users Via a Website.

Table 1-8 Checklist for Installing the Cisco Unified IP Phones (continued)

Task Purpose For More Information

CHAPTER

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Preparing to Install the Cisco Unified IP Phones

on Your Network

Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this

capability, the Cisco Unified IP Phones depend upon and interact with several other key

Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.

This chapter focuses on the interactions between the Cisco Unified IP Phones and Cisco Unified

Communications Manager, DNS, DHCP, and TFTP servers, and switches. It also describes options for

powering phones.

For related information about voice and IP communications, see:

http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phones and other key

components of the Voice over IP (VoIP) network. It includes the following topics:

• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

• Providing Power to the Cisco Unified IP Phones, page 2-3

• Understanding Phone Configuration Files, page 2-5

• Understanding the Phone Startup Process, page 2-7

• Adding Phones to the Cisco Unified Communications Manager Database, page 2-8

• Using Cisco Unified IP Phones with Different Protocols, page 2-12

• Determining the MAC Address for a Cisco Unified IP Phones, page 2-13

Understanding Interactions with Other Cisco Unified IP

Telephony Products

To function in the IP telephony network, the Cisco Unified IP Phone must connect to a networking

device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phones with a Cisco

Unified Communications Manager system before sending and receiving calls.

This section includes the following topics:

• Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications

Manager, page 2-2

• Understanding How the Cisco Unified IP Phones Interact with the VLAN, page 2-2

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Understanding Interactions with Other Cisco Unified IP Telephony Products

Understanding How the Cisco Unified IP Phones Interact with Cisco Unified

Communications Manager

Cisco Unified Communications Manager is an open and industry-standard call processing system.

Cisco Unified Communications Manager software sets up and tears down calls between phones,

integrating traditional PBX functionality with the corporate IP network. Cisco Unified Communications

Manager manages the components of the IP telephony system—the phones, the access gateways, and the

resources necessary for features such as call conferencing and route planning. Cisco Unified

Communications Manager also provides:

• Firmware for phones

• Authentication and encryption (if configured for the telephony system)

• Configuration, certificate trust list (CTL), and Identity Trust List (ITL) files via the TFTP service

• Phone registration

• Call preservation, so that a media session continues if signaling is lost between the primary

Communications Manager and a phone

For information about configuring Cisco Unified Communications Manager to work with the IP devices

described in this chapter, refer to Cisco Unified Communications Manager Administration Guide, Cisco

Unified Communications Manager System Guide, and Cisco Unified Communications Manager Security

Guide.

For an overview of security functionality for the Cisco Unified IP Phones, see Understanding Security

Features for Cisco Unified IP Phones, page 1-11.

Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type

drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and

install the latest support patch for your version of Cisco Unified Communications Manager:

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Related Topic

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Understanding How the Cisco Unified IP Phones Interact with the VLAN

The Cisco Unified IP Phones have an internal Ethernet switch, enabling forwarding of packets to the

phone, and to the access port and the network port on the back of the phone.

If a computer is connected to the access port, the computer and the phone share the same physical link

to the switch and share the same port on the switch. This shared physical link has the following

implications for the VLAN configuration on the network:

• The current VLANs might be configured on an IP subnet basis. However, additional IP addresses

might not be available to assign the phone to the same subnet as other devices connected to the same

port.

• Data traffic present on the VLAN supporting phones might reduce the quality of VoIP traffic.

• Network security may need to isolate the VLAN voice traffic from the VLAN data traffic.

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that

the phone is connected to would be configured to have separate VLANs for carrying:

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Providing Power to the Cisco Unified IP Phones

• Voice traffic to and from the phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example)

• Data traffic to and from the PC connected to the switch through the access port of the phone (native

VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows

a large number of phones to be added to an existing network where there are not enough IP addresses

for each phone.

For more information, refer to the documentation included with a Cisco switch. You can also access

switch information at this URL:

http://cisco.com/en/US/products/hw/switches/index.html

Related Topics

• Understanding the Phone Startup Process, page 2-7

• Network Configuration Menu, page 4-5

Providing Power to the Cisco Unified IP Phones

The Cisco Unified IP Phones can be powered with external power or with Power over Ethernet (PoE).

External power is provided through a separate power supply. PoE is provided by a switch through the

Ethernet cable attached to a phone.

Note When you install a phone that is powered with external power, connect the power supply to the phone

and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that

is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the

power supply.

The following sections provide more information about powering a phone:

• Power Guidelines, page 2-4

• Power Outage, page 2-4

• Obtaining Additional Information about Power, page 2-5

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Providing Power to the Cisco Unified IP Phones

Power Guidelines

Table 2-1 provides guidelines for powering the Cisco Unified IP Phones.

Power Outage

Telephone emergency service access depends on the phone being powered. If there is an interruption in

the power supply, Service and Emergency Calling Service dialing will not function until power is

restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment

before using the Service or Emergency Calling Service dialing.

Ta b l e 2-1 Guidelines for Powering the Cisco Unified IP Phones

Power Type Guidelines

External power—Provided

through the CP-PWR-CUBE-3

external power supply.

• The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G use the

CP-PWR-CUBE-3 power supply.

• The Cisco Unified IP Phones 7961G-GE and 7941G-GE use the CP-PWR-CUBE-3

external power supply only.

External power—Provided

through the Cisco Unified IP

Phone Power Injector.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone.

Functioning as a midspan device, the injector delivers inline power to the attached phone.

The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP

Phone, and supports a maximum cable length of 100m between the unpowered switch and

the IP Phone.

PoE power—Provided by a

switch through the Ethernet

cable attached to the phone.

• The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G support Cisco inline

PoE, but the Cisco Unified IP Phones 7961G-GE, and 7941G-GE do not.

• The Cisco Unified IP Phones 7962G and 7942G support IEEE 802.3af Class 2 power

on signal pairs and spare pairs. The Cisco Unified IP Phones 7961G-GE, and

7941G-GE are not compatible with Cisco switches that are not IEEE compliant.

• To ensure uninterruptible operation of the phone, make sure that the switch has a

backup power supply.

• Make sure that the CatOS or IOS version running on your switch supports your

intended phone deployment. Refer to the documentation for your switch for operating

system version information.

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Understanding Phone Configuration Files

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Table 2-2. These documents

provide information about the following topics:

• Cisco switches that work with the Cisco Unified IP Phones

• The Cisco IOS releases that support bidirectional power negotiation

• Other requirements and restrictions regarding power

Understanding Phone Configuration Files

Phone configuration files are stored on the TFTP server and define parameters for connecting to Cisco

Unified Communications Manager. In general, any time you make a change in Cisco Unified

Communications Manager that requires the phone to be reset, a change is automatically made to the

phone’s configuration file.

Configuration files also contain information about which image load the phone should be running. If this

image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to

request the required load files. These load files are digitally signed to ensure the authenticity of the files’

source.

In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file

on the phone has a valid certificate for Cisco Unified Communications Manager, the phone establishes

a TLS connection to Cisco Unified Communications Manager. Otherwise, the phone establishes a TCP

connection. For SIP phones, a TLS connection requires that the transport protocol in the phone

configuration file be set to TLS, which corresponds to the transport type in the SIP Security Profile in

Cisco Unified Communications Manager Administration.

Note If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone

has not received a CTL or ITL file, the phone tries four times to obtain the file so it can register securely.

Note Cisco Extension Mobility Cross Cluster is an exception, in that the phone permits a TLS connection to

Cisco Unified Communications Manager for secure signaling even without the CTL file.

Ta b l e 2-2 Related Documentation for Power

Document Topics URL

Cisco Unified IP Phones Power

Injector

http://www.cisco.com/en/US/products/ps6951/index.html

PoE Solutions http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/net

working_solutions_package.html

Cisco Catalyst Switches http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_prod

ucts_support_series_home.html

Integrated Service Routers http://www.cisco.com/en/US/products/hw/routers/index.html

Cisco IOS Software http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_

cisco_ios_software_category_home.html

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Understanding Phone Configuration Files

If you configure security-related settings in Cisco Unified Communications Manager Administration,

the phone configuration file contains sensitive information. To ensure the privacy of a configuration file,

you must configure it for encryption. For detailed information, refer to Configuring Encrypted Phone

Configuration Files in Cisco Unified Communications Manager Security Guide. A phone requests a

configuration file whenever it resets and registers with Cisco Unified Communications Manager.

A phone accesses a default configuration file named XmlDefault.cnf.xml only when the phone has not

received a valid Trust List file containing a certificate assigned to the Cisco Unified Communications

Manager and TFTP.

If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications

Manager database, the phone does not attempt to register with Cisco Unified Communications Manager.

The phone continually displays the Configuring IP message until you either enable auto-registration or

add the phone to the Cisco Unified Communications Manager database.

If the phone has registered before, the phone accesses the configuration file named

SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone.

The TFTP server generates these SIP configuration files:

• SIP IP Phone:

–

For unsigned and unencrypted files—SEP<mac>.cnf.xml

–

For signed files—SEP<mac>.cnf.xml.sgn

–

For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn

• Dial Plan—<dialplan>.xml

• Softkey Template—<softkey_template>.xml

The filenames are derived from the MAC Address and Description fields in the Phone Configuration

window of Cisco Unified Communications Manager Administration. The MAC address uniquely

identifies the phone. For more information, see Cisco Unified Communications Manager Administration

Guide.

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Understanding the Phone Startup Process

When connecting to the VoIP network, the Cisco Unified IP Phones go through a standard startup

process, described in Table 2-3. Depending on your specific network configuration, not all of these steps

may occur on your Cisco Unified IP Phone.

Ta b l e 2-3 Cisco Unified IP Phone Startup Process

Task Purpose Related Topics

1. Obtaining Power from the Switch

If a phone is not using external power, the switch

provides in-line power through the Ethernet cable

attached to the phone.

• Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8.

• Resolving Startup Problems, page 9-1.

2. Loading the Stored Phone Image

The Cisco Unified IP Phone has non-volatile Flash

memory in which it stores firmware images and

user-defined preferences. At startup, the phone runs a

bootstrap loader that loads a phone image stored in

Flash memory. Using this image, the phone initializes

its software and hardware.

• Resolving Startup Problems, page 9-1.

3. Configuring VLAN

If the Cisco Unified IP Phone is connected to a

Cisco Catalyst switch, the switch next informs the

phone of the voice VLAN defined on the switch. The

phone needs to know its VLAN membership before it

can proceed with the Dynamic Host Configuration

Protocol (DHCP) request for an IP address.

• Network Configuration Menu, page 4-5.

• Resolving Startup Problems, page 9-1.

4. Obtaining an IP Address

If the Cisco Unified IP Phone is using DHCP to obtain

an IP address, the phone queries the DHCP server to

obtain one. If your network does not use DHCP, you

must assign static IP addresses to each phone locally.

• Network Configuration Menu, page 4-5.

• Resolving Startup Problems, page 9-1.

5. Accessing a TFTP Server

In addition to assigning an IP address, the DHCP

server directs the Cisco Unified IP Phone to a TFTP

Server. If the phone has a statically defined IP address,

you must configure the TFTP server locally on the

phone; the phone then contacts the TFTP server

directly.

Note You can also assign an alternative TFTP

server to use instead of the one assigned by

DHCP.

• Network Configuration Menu, page 4-5.

• Resolving Startup Problems, page 9-1.

6. Requesting the CTL file

The TFTP server stores the certificate trust list (CTL)

file. This file contains the certificates necessary for

establishing a secure connection between the phone

and Cisco Unified Communications Manager.

Refer to Cisco Unified Communications Manager

Security Guide, Configuring the Cisco CTL Client.

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Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones to the Cisco Unified Communications Manager

Database

Before installing the Cisco Unified IP Phones, you must choose a method for adding phones to the

Cisco Unified Communications Manager database. These sections describe the methods:

• Adding Phones with Auto-Registration, page 2-9

7. Requesting the ITL file.

The phone requests the ITL file after it requests the

CTL file. The ITL file contains the certificates of the

entities that the phone can trust. The certificates are

used for authenticating a secure connection with the

servers or authenticating a digital signature signed by

the servers.

Refer to Cisco Unified Communications Manager

Security Guide, Security by Default.

8. Requesting the Configuration File

The TFTP server has configuration files, which define

parameters for connecting to Cisco

Unified Communications Manager and other

information for the phone.

• Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8.

• Resolving Startup Problems, page 9-1.

9. Contacting Cisco Unified Communications Manager

The configuration file defines how the Cisco Unified

IP Phone communicates with Cisco Unified

Communications Manager and provides a phone with

its load ID. After obtaining the file from the TFTP

server, the phone attempts to make a connection to the

highest priority Cisco Unified Communications

Manager on the list. When security is implemented, if

the security profile of the phone is configured for

secure signaling (encrypted or authenticated), and the

Cisco Unified Communications Manager is set to

secure mode, the phone makes a TLS connection.

Otherwise, it makes a nonsecure TCP connection.

If the phone was manually added to the database,

Cisco Unified Communications Manager identifies

the phone. If the phone was not manually added to the

database and auto-registration is enabled in Cisco

Unified Communications Manager, the phone

attempts to auto-register itself in the Cisco Unified

Communications Manager database.

Note Auto-registration is disabled when you

configure the CTL client. In this case, the

phone must be manually added to the Cisco

Unified Communications Manager database.

• Resolving Startup Problems, page 9-1.

Table 2-3 Cisco Unified IP Phone Startup Process (continued)

Task Purpose Related Topics

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Adding Phones to the Cisco Unified Communications Manager Database

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

• Adding Phones with BAT, page 2-11

Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified

Communications Manager database.

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

• Add phones without first gathering MAC addresses from the phones.

• Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager

database when you physically connect the phone to your IP telephony network. During

auto-registration, Cisco Unified Communications Manager assigns the next available sequential

directory number to the phone.

• Quickly enter phones into the Cisco Unified Communications Manager database and modify any

settings, such as the directory numbers, from Cisco Unified Communications Manager.

• Move auto-registered phones to new locations and assign them to different device pools without

affecting their directory numbers.

Note We recommend that you use auto-registration to add less than 100 phones to your network. To add more

than 100 phones to your network, use the Bulk Administration Tool (BAT). See Adding Phones with

BAT, page 2-11.

Auto-registration is disabled by default. In some cases, you may not want to use auto-registration; for

example, if you want to assign a specific directory number to the phone or if you plan to use a secure

connection with Cisco Unified Communications Manager as described in Cisco Unified

Communications Manager Security Guide. For information about enabling auto-registration, see

“Enabling Auto-Registration” in the Cisco Unified Communications Manager Administration Guide.

Ta b l e 2-4 Methods for Adding Phones to the Cisco Unified Communications Manager

Database

Method

Requires

MAC

Address? Notes

Auto-registration No • Results in automatic assignment of directory numbers.

• Not available when security or encryption is enabled.

Auto-registration

with TAPS

No Requires auto-registration and the Bulk Administration Tool

(BAT); updates information in the Cisco Unified IP Phone and in

Cisco Unified Communications Manager Administration.

Using the Cisco

Unified

Communications

Manager

Administration

Yes Requires phones to be added individually.

Using BAT Yes Allows for simultaneous registration of multiple phones.

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Adding Phones to the Cisco Unified Communications Manager Database

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL

client, auto-registration is not automatically enabled.

Related Topics

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

• Adding Phones with BAT, page 2-11

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support,

without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already

added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS

to update MAC addresses and download pre-defined configurations for phones.

Note We recommend that you use auto-registration and TAPS to add less than 100 phones to your network.

To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See Adding

Phones with BAT, page 2-11.

To implement TAPS, you or the end user dial a TAPS directory number and follow voice prompts. When

the process completes, the phone will have downloaded its directory number and other settings, and the

phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC

address.

Auto-registration must be enabled in Cisco Unified Communications Manager Administration

(System > Cisco Unified CM) for TAPS to function.

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL

client, auto-registration is automatically enabled.

For more information about BAT and TAPS, see Cisco Unified Communications Manager Bulk

Administration Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

• Adding Phones with BAT, page 2-11

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Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with Cisco Unified Communications Manager Administration

You can add phones individually to the Cisco Unified Communications Manager database by using

Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC

address for each phone.

For information about determining a MAC address, see Determining the MAC Address for a Cisco

Unified IP Phones, page 2-13.

After you have collected MAC addresses, in Cisco Unified Communications Manager Administration,

choose Device > Phone and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified Communications Manager,

refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified

Communications Manager System Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with BAT, page 2-11

Adding Phones with BAT

Cisco Unified Communications Manager Bulk Administration Tool (BAT), a standard Cisco Unified

Communications Manager application, enables you to perform batch operations, including registration,

on multiple phones.

To add phones by using BAT only (not in conjunction with TAPS), you first need to obtain the

appropriate MAC address for each phone.

For information about determining a MAC address, see the Determining the MAC Address for a Cisco

Unified IP Phones, page 2-13.

To add a phone to the Cisco Unified Communications Manager, follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager, choose Bulk Administration > Phones > Phone

Templa te.

Step 2 Click Add New.

Step 3 Choose a Phone Type and click Next.

Step 4 Enter the details of phone specific parameters like Device Pool, Phone Button Template, Device Security

Profile and so on.

Step 5 Click Save.

Step 6 From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone

using an already created BAT phone template.

For more information on BAT, see Cisco Unified Communications Manager Bulk Administration Guide.

For more information on creating BAT Phone Templates, see Cisco Unified Communications Manager

Bulk Administration Guide, Phone Template.

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Using Cisco Unified IP Phones with Different Protocols

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Using Cisco Unified IP Phones with Different Protocols

The Cisco Unified IP Phones can operate with SCCP (Skinny Client Control Protocol) or SIP (Session

Initiation Protocol). You can convert a phone from using one protocol to using the other protocol.

This section includes these topics:

• Converting a New Phone from SCCP to SIP, page 2-12

• Converting an In-Use Phone from One Protocol to the Other, page 2-13

• Deploying a Phone in an SCCP and SIP Environment, page 2-13

Converting a New Phone from SCCP to SIP

A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:

Procedure

Step 1 Take one of these actions:

• To auto-register the phone, set the Auto Registration Phone Protocol enterprise parameter in

Cisco Unified Communications Manager Administration to SIP.

• To provision the phone by using the Bulk Administration Tool (BAT), choose the appropriate phone

model and choose SIP from BAT.

• To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration

window in Cisco Unified Communications Manager Administration.

For more information on Cisco Unified Communications Manager configuration, see Cisco Unified

Communications Manager Administration Guide. For more information on using BAT, see Cisco

Unified Communications Manager Bulk Administration Guide.

Step 2 If you are not using DHCP in your network, configure the network parameters for the phone.

See Configuring Startup Network Settings, page 3-15.

Step 3 Save the configuration updates, click Apply Config, click OK in the Apply Configuration Information

window, and have the user power cycle the phone.

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Determining the MAC Address for a Cisco Unified IP Phones

Converting an In-Use Phone from One Protocol to the Other

For information on how to convert an in-use phone from one protocol to the other, see the Cisco Unified

Communications Manager Administration Guide, chapter Cisco Unified IP Phone Configuration.

Deploying a Phone in an SCCP and SIP Environment

To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the

Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general

steps:

1. Set the Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to

SCCP.

From Cisco Unified Communications Manager Administration, choose System > Enterprise

Parameters.

2. Install the phones.

3. Change the Auto Registration Protocol enterprise parameter to SIP.

4. Auto-register the SIP phones.

Determining the MAC Address for a Cisco Unified IP Phones

Several procedures described in this manual require you to determine the MAC address of a

Cisco Unified IP Phone. You can determine a phone MAC address in these ways:

• From the phone, press the Settings button, select Model Information and look at the MAC Address

field.

• Look at the MAC label on the back of the phone.

• Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, see Accessing the Web Page for a Phone, page 7-2.

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Determining the MAC Address for a Cisco Unified IP Phones

CHAPTER

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Setting Up the Cisco Unified IP Phones

This chapter includes the following topics, which help you install the Cisco Unified IP Phones on an IP

telephony network:

• Before You Begin, page 3-1

• Understanding the Cisco Unified IP Phone Components, page 3-2

• Installing the Cisco Unified IP Phones, page 3-6

• Attaching a Cisco Unified IP Phone Expansion Module, page 3-9

• Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-10

• Verifying the Phone Startup Process, page 3-14

• Configuring Startup Network Settings, page 3-15

• Configuring Security on the Cisco Unified IP Phones, page 3-15

Note Before you install a Cisco Unified IP Phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see Preparing

to Install the Cisco Unified IP Phones on Your Network.

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

• Network Requirements, page 3-2

• Cisco Unified Communications Manager Configuration, page 3-2

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Understanding the Cisco Unified IP Phone Components

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your

network, your network must meet the following requirements:

• Working Voice over IP (VoIP) Network:

–

VoIP configured on your Cisco routers and gateways

–

Cisco Unified Communications Manager installed in your network and configured to handle

call processing

• IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.

If the Cisco Unified Communications Manager server is located in a different time zone than the phones,

the phones will not display the correct local time.

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call

processing. See Cisco Unified Communications Manager Administration Guide or to context-sensitive

help in the Cisco Unified Communications Manager application to ensure that

Cisco Unified Communications Manager is set up properly to manage the phone and to properly route

and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified

Communications Manager before connecting any Cisco Unified IP Phone to the network. For

information about enabling and configuring auto-registration, see Cisco Unified Communications

Manager Administration Guide. Also, see Adding Phones to the Cisco Unified Communications

Manager Database, page 2-8.

You must use Cisco Unified Communications Manager to configure and assign telephony features to the

Cisco Unified IP Phones. See Telephony Features Available for the Cisco Unified IP Phone, page 5-1 for

details.

In Cisco Unified Communications Manager, you can add users to the database and associate them with

specific phones. In this way, users gain access to web pages that allow them to configure items such as

call forward, speed dial, and voice message system options. See Adding Users to Cisco Unified

Communications Manager, page 5-28 for details.

Understanding the Cisco Unified IP Phone Components

The Cisco Unified IP Phones include these components on the phone or as accessories for the phone:

• Network and Access Ports, page 3-3

• Handset, page 3-3

• Speakerphone, page 3-4

• Headset, page 3-4

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Network and Access Ports

The back of the Cisco Unified IP Phones includes these ports:

• Network port

–

Labeled 10/100 SW on the 7962G, 7942G, 7961G, and 7941G

–

Labeled 10/100/1000 SW on the 7961G-GE and 7941G-GE

• Access port

–

Labeled 10/100 PC on the 7962G, 7942G, 7961G, and 7941G

–

Labeled 10/100/1000 PC on the 7961G-GE and 7941G-GE

Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections to external devices.

• For the Cisco Unified IP Phones 7962G and 7942G, you can use either Category 3/5/5e cabling for

10-Mbps connections, but you must use Category 5 or 5e for 100 Mbps connections.

• For the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE, you can use either

Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 and 1000

Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on

this port. The phone can also obtain inline power from a switch over this connection. See Providing

Power to the Cisco Unified IP Phones, page 2-3 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a

straight-through cable on this port.

Handset

The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes

a light strip that indicates incoming calls and voice messages waiting.

To connect the handset to the Cisco Unified IP Phones 7962G and 7942G, plug the cable into the handset

and the Handset port on the back of the phone.

To connect the handset to the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE,

remove the hookswitch clip (see Figure 3-1) from the cradle area. Then plug the cable into the handset

and into the Handset port on the back of the phone.

Figure 3-1 Removing the Hookswitch Clip

185165

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Speakerphone

By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To

do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration

window for the phone, check the Disable Speakerphone check box.

Headset

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified

IP Phones, Cisco does not certify or support products from headset or handset vendors.

We recommend that the use of good quality external devices, for example, headsets that are screened

against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of

headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise

or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the

remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range

of outside sources; for example, electric lights, electric motors, or large PC monitors. See Using External

Devices, page 3-5, for more information.

Note In some cases, hum can be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are

deployed means that there is not a single headset solution that is optimal for all environments.

We recommend that customers test headsets in their intended environment to determine performance

before making a purchasing decision and deploying en masse.

Note The Cisco Unified IP Phones support wideband headsets.

Audio Quality

Beyond its physical, mechanical and technical performance, the audio portion of a headset must sound

good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee

the performance of any headsets. However, a variety of headsets from leading headset manufacturers

have been reported to perform well with Cisco Unified IP Phones.

For more information, see http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html.

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of

the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the

Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path

from the headset microphone.

See the wireless headset documentation for information about connecting the headset and using the

features.

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Disabling a Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you

do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, perform the

following actions:

Procedure

Step 1 Choose Device > Phone and locate the phone that you want to modify.

Step 2 Check the Disable Speakerphone and Headset check box in the Phone Configuration window.

Enabling a Wireless Headset on the Cisco Unified IP Phones

By default, the Wireless Headset Hookswitch Control option is disabled. You can enable the option in

the Cisco Unified Communications Manager Administration application.

See the wireless headset documentation for information about connecting the headset and using the

features.

Modifying the Headset Hookswitch Control

Procedure

Step 1 Choose Device > Phone and locate the phone you want to modify.

Step 2 Select Enable for Headset Hookswitch Control, in the Phone Configuration window.

Verifying the Wireless Headset Hookswitch Control

Procedure

Step 1 Choose Settings > Device Configuration > Media Configuration to verify that the feature is enabled.

Step 2 Select Enable to verify that the Wireless Headset Hookswitch Control is set.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone.

We recommend the use of good quality external devices that are shielded (screened) against unwanted

radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or

two-way radios, some audio noise may still occur. In these cases, We recommend that you take one or

more of the following actions:

• Move the external device away from the source of the RF or AF signals.

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Installing the Cisco Unified IP Phones

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of

external devices, cables, and connectors. The system performs adequately when suitable devices are

attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

Installing the Cisco Unified IP Phones

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-2 for a graphical representation of the connections.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before

using external devices, read the Using External Devices, page 3-5 for safety and performance

information.

Before You Begin

Remove the hookswitch clip (see Handset, page 3-3) from the cradle area.

To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1:

Ta b l e 3-1 Installing the Cisco Unified IP Phone 7962G and 7942G

Task Purpose Related Topics

1. Connect the handset to the Handset port. —

2. Connect a headset to the Headset port.

Optional. You can add a headset later if you do not

connect one now.

See Headset, page 3-4 for supported headsets.

3. (Cisco Unified IP Phones 7962G and 7942G only)

Connect a wireless headset.

Optional. You can add a wireless headset later if you

do not want to connect one now.

See the wireless headset documentation for information.

4. (Optional) Connect the power supply to the Cisco DC

Adapter port.

See Adding Phones to the Cisco Unified Communications

Manager Database, page 2-8 for guidelines.

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Installing the Cisco Unified IP Phones

5. Connect a straight-through Ethernet cable from the

switch to the network port labeled 10/100 SW on the

Cisco Unified IP Phones 7962G, 7942G, 7961G, and

7941G, or to the network port labeled 10/100/1000

SW on the Cisco Unified IP Phones 7961G-GE and

7941G-GE.

Each Cisco Unified IP Phone ships with one Ethernet

cable in the box.

You can use either Category 3/5/5e cabling for

10-Mbps connections, but you must use Category 5/5e

for 100 Mbps connections.

See Network and Access Ports, page 3-3 for guidelines.

6. Connect a straight-through Ethernet cable from

another network device, such as a desktop computer,

to the access port labeled 10/100 PC port on the Cisco

Unified IP Phones 7962G, 7942G, 7961G, and 7941G,

or to the network port labeled 10/100/1000 PC on the

Cisco Unified IP Phones 7961G-GE and 7941G-GE.

(Optional) You can connect another network device

later if you do not connect one now.

You can use either Category 3/5/5e cabling for

10-Mbps connections, but you must use Category 5/5e

for 100 Mbps connections.

See Network and Access Ports, page 3-3 for guidelines.

Table 3-1 Installing the Cisco Unified IP Phone 7962G and 7942G (continued)

Task Purpose Related Topics

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Installing the Cisco Unified IP Phones

Figure 3-2 Cisco Unified IP Phone 7962G and 7942G Cable Connections

Related Topics

• Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-10

• Verifying the Phone Startup Process, page 3-14

• Configuring Startup Network Settings, page 3-15

• Configuring Security on the Cisco Unified IP Phones, page 3-15

1DC adaptor port (DC48V) for phones not provided with inline

power

6Handset port

2AC-to-DC power supply 7Headset port

3AC power cord 8Footstand adjustment button

4Network port (10/100 SW on the 7962G/7942G/7961G/7941G;

10/100/1000 SW on the 7961G-GE/7941G-GE) for connecting to

the network

9Auxiliary port (AUX)

5Access port (10/100 PC on the 7962G/7942G/7961G/7941G;

10/100/1000 PC on the 7961G-GE/7941G-GE) for connecting your

phone to your computer

AUX

DC48V

10/100 SW 10/100 PC

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Chapter 3 Setting Up the Cisco Unified IP Phones

Attaching a Cisco Unified IP Phone Expansion Module

The Cisco Unified IP Phone Expansion Module attaches to a Cisco Unified IP Phone 7962G, 7961G and

7961G-GE to extend the number or line appearances or programmable buttons on your phone. These

phones support the Cisco Unified IP Phone Expansion Model 7914, 7915, and 7916. You can customize

the button templates for the Cisco Unified IP Phone Expansion Module to determine the number of line

appearances and speed dial buttons. See Modifying Phone Button Templates, page 5-25 for details.

Note The Cisco Unified IP Phone 7941G, 7941G-GX, and 7942G do not support the Cisco Unified IP Phone

Expansion Model 7914, 7915, and 7916.

You can attach one or more Cisco Unified IP Phone Expansion Modules 7914, 7915, or 7916 to the

Cisco Unified IP Phone 7962G by using one of the following methods:

• When you initially add the phone to Cisco Unified Communications Manager, by selecting

7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion 7914, 7915

12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco

Unified IP Phone Expansion Module 7915, or 7916 12-Button Line Expansion Module or

7916 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916

in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. See

in the following procedure.

• After the phone is configured in Cisco Unified Communications Manager.

You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7961G

and 7961G-GE by using one of the following methods:

• When you initially add the phone to Cisco Unified Communications Manager, you can choose

7914 14-Button Line Expansion Module in the Module 1 or Module 2 fields and then choose the

appropriate expansion module firmware. See in the following procedure.

• After the phone is configured in Cisco Unified Communications Manager.

To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone, follow

these steps.

Procedure

Step 1 Log in to Cisco Unified Communications Manager Administration.

Cisco Unified Communications Manager Administration window displays.

Step 2 From the menu, choose Device > Phone.

The Find and List Phone page appears. You can search for one or more phones that you want to configure

for the Cisco Unified IP Phone Expansion Module.

Step 3 Select and enter your search criteria and click Find.

The Find and List Phone window displays showing a list of the phones that match your search criteria.

Step 4 Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module.

The Phone Configuration window displays.

Step 5 Scroll to the Expansion Module Information section.

Step 6 To add support for one expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in the

Module 1 field, select 7914 14-Button Line Expansion Module.

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Attaching a Cisco Unified IP Phone Expansion Module

To add support for one expansion module on Cisco Unified IP Phone 7962G, in the Module 1 field,

choose:

• 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914,

• 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7915, or

• 7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7916.

Step 7 To add support for a second expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in

the Module 2 field, choose 7914 14-Button Line Expansion Module.

To add support for a second expansion module on Cisco Unified IP Phone 7962G, in the Module 2 field,

choose:

• 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914,

• 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7915, or

• 7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the

Cisco Unified IP Phone Expansion Module 7916.

Note In the Firmware Load Information section, there are two fields that specify the firmware load

for Modules 1 and 2. You can leave these fields blank to use the default firmware load.

Step 8 Click the Save icon.

A message displays asking you to click the Apply Config for the changes to take effect.

Step 9 Click OK.

Step 10 Click Apply Config.

The Apply Configuration Information dialog appears.

Step 11 Click OK.

Note Refer users to their Cisco Unified CM User Options web pages, so they can configure speed-dial buttons

and program buttons to access phone services on the Cisco Unified IP Phone Expansion Module. See

How Users Subscribe to Services and Configure Phone Features, page A-3 for more details.

Feature Key Capacity Increase for Cisco Unified IP Phones

The Cisco Unified IP Phone Expansion Modules 7915 and 7916 attach to your Cisco Unified IP Phone

7962G, adding up to 48 extra line appearances or programmable buttons to your phone. The line

capability increase includes Directory Numbers (DN), line information menu, line ring menu, and line

help ID.

You can configure all 48 additional keys on the Cisco Unified IP Phone Expansion Modules 7915 and

7916.

Cisco Unified IP Phones 7961G-GE and 7941G-GE do not support Cisco Unified IP Phone Expansion

Modules 7915 and 7916.

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Adjusting the Placement of the Cisco Unified IP Phone

Use the Phone Button Template Configuration to configure the buttons.

Cisco Unified Communications Manager includes several default phone button templates. When adding

phones, you can assign one of these templates to the phones or create a new template.

To configure the 48 additional buttons, follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings >

Phone Button Template.

Step 2 Click the Add New button.

Step 3 From the drop-down list, choose a template and click Copy.

Step 4 Rename the new template.

Step 5 Update the table to 54 Directory Numbers for Cisco Unified IP Phone 7962G.

See Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications

Manager System Guide for more information on creating and modifying templates.

Note You can also attach two Cisco Unified IP Phone Expansion Modules 7915s or two Cisco Unified IP

Phone Expansion Modules 7916s, to provide 48 additional lines or speed-dial and feature buttons.

Related Topic

Configuring Softkey Templates, page 5-27

Adjusting the Placement of the Cisco Unified IP Phone

The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop

surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60

degrees. You can also mount these phones to the wall by using the footstand or by using the optional

locking wall mount kit.

Adjusting Cisco Unified IP Phone Placement on the Desktop

You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides

optimum viewing of the phone screen. See Figure 3-4 for more information.

Procedure

Step 1 Push in the footstand adjustment button.

Step 2 Adjust the footstand to desired height.

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Adjusting the Placement of the Cisco Unified IP Phone

Securing the Phone with a Cable Lock

You can secure the Cisco Unified IP Phone to a desktop by using a laptop cable lock. The lock connects

to the security slot on the back of the phone, and the cable can be secured to a desktop.

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the

Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the

security slot on the back of the phone. See Figure 3-3.

Figure 3-3 Connecting a Cable Lock to the Cisco Unified IP Phone

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or

you can use special brackets available in a Cisco Unified IP Phone wall mount kit. Wall mount kits must

be ordered separately from the phone.

If you attach the Cisco Unified IP Phone to a wall by using the standard footstand and not the wall mount

kit, you need to supply the following tools and parts:

• Screwdriver

• Screws to secure the Cisco Unified IP Phone to the wall

See Figure 3-4 for a graphical overview of the phone parts.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook

from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip

on which the handset catches when the phone is vertical. For an illustrated procedure, see Installing the

Wall Mount Kit for the Cisco Unified IP Phone at:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html

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Adjusting the Placement of the Cisco Unified IP Phone

Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs.

Procedure

Step 1 Push in the footstand adjustment button.

Step 2 Adjust the footstand, so it is flat against the back of the phone.

Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand.

The keyholes fit standard phone jack mounts.

Step 4 Hang the phone on the wall.

Figure 3-4 Parts Used in Wall Mounting the Cisco Unified IP Phone

1Footstand adjustment button—Raises and lowers adjustment plate

2Wall mounting screw holes

3Adjustment plate—Raises and lowers phone vertically

AUX

137542

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Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by

cycling through the following steps.

1. These buttons flash on and off in sequence:

–

Headset (only if the handset is off-hook when the phone powers up. Hang up the handset within

3 seconds to have the phone launch its secondary load. To continue with the primary load, leave

the handset off-hook.)

–

Mute

–

Speaker

2. Some or all of the line keys flash amber in sequence.

Caution If the line keys flash red in sequence after flashing amber, do not power down the phone until the

sequence of red flashes completes. This sequence can take several minutes to complete.

3. Some or all of the line keys flash green.

Normally, this sequence takes just a few seconds. However, if the phone’s Flash memory is erased

or the phone load is corrupted, the sequence of green flashes will continue while the phone begins

a software update procedure. If the phone performs this procedure, the following buttons light to

indicate progress:

–

Headset—Phone is waiting for the network and completing CDP and DHCP configuration. A

DHCP server must be available in your network.

–

Mute—Phone is downloading images from the TFTP server.

–

Speaker—Phone is writing images to its Flash memory.

4. The phone screen displays the Cisco Systems, Inc., logo screen.

5. These messages appear as the phone starts:

–

Verifying Load (if the phone load does not match the load on the TFTP server). If this message

appears, the phone starts up again and repeats step 1 through step 4 above.

–

Configuring IP

–

Updating the Trust List

–

Updating Locale

–

Configuring Unified CM List

–

Registering

6. The phone screen displays:

–

Current date and time

–

Primary directory number

–

Additional directory numbers and speed dial numbers, if configured

–

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not

start up properly, see Resolving Startup Problems, page 9-1.

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Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the

Cisco Unified IP Phone after installing the phone on the network:

• IP address

• IP subnet information (subnet mask for IPv4 and subnet prefix length for IPv6)

• Default gateway IP address

• TFTP server IP address

• You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Configuring Settings on the Cisco Unified IP Phones.

Configuring Security on the Cisco Unified IP Phones

The security features protect against several threats, including threats to the identity of the phone and to

data. These features establish and maintain authenticated communication streams between the phone and

the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.

For more information about the security features, see Understanding Security Features for Cisco Unified

IP Phones, page 1-11. Also, see Cisco Unified Communications Manager Security Guide.

You can initiate the installation of a Locally Significant Certificate (LSC) from the Security

Configuration menu on the phone. This menu also lets you update or remove an LSC.

Before You Begin

Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority

Proxy Function (CAPF) security configurations are complete:

• The CTL file or ITL file should have a CAPF certificate.

• On Cisco Unified Communications Operating System Administration, verify that the CAPF

certificate has been installed.

• The CAPF is running and configured.

For more information, see Cisco Unified Communications Manager Security Guide.

To configure an LSC on the phone manually, perform these steps:

Procedure

Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured.

Step 2 From the phone, choose Settings > Security Configuration.

Note You can control access to the Settings Menu by using the Settings Access field in the

Cisco Unified Communications Manager Administration Phone Configuration window. For

more information, see the Cisco Unified Communications Manager Administration Guide.

Step 3 Press **# to unlock settings on the Security Configuration menu. See Unlocking and Locking Options,

page 4-2 for information using locking and unlocking options.

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Configuring Security on the Cisco Unified IP Phones

Note If a Settings Menu password has been set up, SIP Phones present an “Enter password” prompt

after you enter **#.

Step 4 Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5 Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured.

During the procedure, a series of messages appears in the LSC option field in the Security Configuration

menu, so you can monitor progress. When the procedure completes successfully, the phone displays

Installed or Not Installed.

The LSC install, update, or removal process can take a long time to complete. You can stop the process

at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be

unlocked before you can press this softkey.)

When the phone successfully completes the installation procedure, it displays “Success.” If the phone

displays “Failure,” the authorization string may be incorrect or the phone may not be enabled for

upgrading. See error messages generated on the CAPF server and take appropriate actions.

You can verify that an LSC is installed on the phone by choosing Settings > Model Information and

ensuring that the LSC setting shows Yes.

Related Topic

• Understanding Security Features for Cisco Unified IP Phones, page 1-11

CHAPTER

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Configuring Settings on the Cisco Unified

IP Phones

Cisco Unified IP Phones includes many configurable network and device settings that you may need to

modify before the phone is functional for your users. You can access these settings, and change many

of them, through menus on the phone.

This chapter includes the following topics:

• Configuration Menus on the Cisco Unified IP Phones, page 4-1

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

• Security Configuration Menu, page 4-39

Configuration Menus on the Cisco Unified IP Phones

The Cisco Unified IP Phone includes the following configuration menus:

• Network Configuration—Provides options for viewing and making a variety of network settings.

For more information, see Network Configuration Menu, page 4-5.

• Device Configuration—Provides access to sub-menus from which you can view a variety of non

network-related settings. For more information, see Device Configuration Menu, page 4-18.

• Security Configuration—Provides options for displaying and modifying security settings. For more

information, see Security Configuration Menu, page 4-32.

Before you can change option settings on the Network Configuration menu, you must unlock options for

editing. See Unlocking and Locking Options, page 4-2 for instructions.

For information about the keys you can use to edit or change option settings, see Editing Values,

page 4-3.

You can control whether a phone user has access to phone settings by using the Settings Access field in

the Cisco Unified Communications Manager Administration Phone Configuration window.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-2

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Configuration Menus on the Cisco Unified IP Phones

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

Displaying a Configuration Menu

To display a configuration menu, perform the following steps.

Note You can control whether a phone has access to the Settings menu or to options on this menu by using

the Settings Access field in the Cisco Unified Communications Manager Administration Phone

Configuration window. The Settings Access field accepts these values:

• Enabled—Allows access to the Settings menu.

• Disabled—Prevents access to the Settings menu.

• Restricted—Allows access to the User Preferences menu and allows volume changes to be saved.

Prevents access to other options on the Settings menu.

If you cannot access an option on the Settings menu, check the Settings Access field.

Procedure

Step 1 Press the Settings button to access the Settings menu.

Step 2 Perform one of these actions to display the desired menu:

• Use the Navigation button to select the desired menu and then press the Select softkey.

• Use the keypad on the phone to enter the number that corresponds to the menu.

Step 3 To display a submenu, repeat Step 2.

Step 4 To exit a menu, press the Exit softkey.

Related Topics

• Unlocking and Locking Options, page 4-2

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

Unlocking and Locking Options

Configuration options that can be changed from a phone are locked by default to prevent users from

making changes that could affect the operation of a phone. You must unlock these options before you

can change them.

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Configuration Menus on the Cisco Unified IP Phones

When options are inaccessible for modification, a locked padlock icon appears on the configuration

menus. When options are unlocked and accessible for modification, an unlocked padlock icon

appears on these menus.

To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the

previous state.

Note If a Settings Menu password has been provisioned, SIP Phones present an “Enter password” prompt after

you enter **#.

Make sure to lock options after you have made your changes.

Caution Do not press **# to unlock options and then immediately press **# again to lock options. The phone

interprets this sequence as **#**, which resets the phone. To lock options after unlocking them, wait at

least 10 seconds before you press **# again.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

Editing Values

When you edit the value of an option setting, follow these guidelines:

• Use the keys on the keypad to enter numbers and letters.

• To enter letters by using the keypad, use a corresponding number key. Press the key one or more

times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,”

and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to

enter the next letter.

• To enter a period (for example, in an IP address under IPv4 Configurations), press the . (period)

softkey or press * on the keypad.

• To enter a colon (for example, in an IP address under IPv6 Configurations), press the : (colon)

softkey or press * on the keypad.

• Press the << softkey if you make a mistake. This softkey deletes the character to the left of the

cursor.

• Press the Cancel softkey before pressing the Save softkey to discard any changes that you have

made.

Note The Cisco Unified IP Phone provides several methods that you can use to reset or restore option settings,

if necessary. For more information, see Resetting or Restoring the Cisco Unified IP Phones, page 9-13.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Overview of Options Configurable from a Phone

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-2

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

• Security Configuration Menu, page 4-39

Overview of Options Configurable from a Phone

The settings that you can change on a phone fall into several categories, as shown in Table 4-1. For a

detailed explanation of each setting and instructions for changing them, see Network Configuration

Menu, page 4-5.

Note There are several options on the Network Configuration menu and on the Device Configuration Menu

that are for display only or that you can configure from Cisco Unified Communications Manager. These

options are also described in this chapter.

Ta b l e 4-1 Settings Configurable from the Phone

Category Description Network Configuration Menu Option

General Network Settings

VLAN settings Admin. VLAN ID allows you to change the

administrative VLAN used by the phone. PC VLAN

allows the phone to interoperate with third-party

switches that do not support a voice VLAN.

Admin. VLAN ID

PC VLAN

Port settings Allows you to set the speed and duplex of the network

and access ports.

SW Port Configuration

PC Port Configuration

IPv4 Network Settings

DHCP settings Dynamic Host Configuration Protocol (DHCP)

automatically assigns IP address to devices when you

connect them to the network. Cisco Unified IP Phones

enable DHCP by default.

DHCP

DHCP Address Released

IP settings If you do not use DHCP in your network, you can make

IP settings manually.

Domain Name

IP Address

Subnet Mask

Default Router 1-5

DNS Server 1-5

TFTP settings for TFTP

IPv4 servers

If you do not use DHCP to direct the phone to a TFTP

server, you must manually assign a TFTP server. You can

also assign an alternative TFTP server to use instead of

the one assigned by DHCP.

Alternate TFTP

TFTP Server 1

TFTP Server 2

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Network Configuration Menu

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-2

• Editing Values, page 4-3

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-18

Network Configuration Menu

The Network Configuration menu provides options for viewing and making a variety of network

settings. Table 4-2, Table 4-3, and Table 4-4 describe these options and, where applicable, explain how

to change them.

For information about how to access the Network Configuration menu, see Displaying a Configuration

Menu, page 4-2.

Note The phone also has a Network Configuration menu that you access directly from the Settings menu. For

information about the options on that menu, see Network Configuration Menu, page 4-34.

Before you can change an option on this menu, you must unlock options as described in the Unlocking

and Locking Options, page 4-2. The Edit, Ye s , or No softkeys for changing network configuration

options appear only if options are unlocked.

IPv6 Network Settings

DHCP settings Dynamic Host Configuration Protocol (DHCP)

automatically assigns IP address to devices when you

connect them to the network. Cisco Unified IP Phones

enable DHCP by default.

DHCPv6

DHCPv6 Address Released

IP settings If you do not use DHCP in your network, you can make

IP settings manually.

Domain Name

IPv6 Address

IPv6 Prefix Length

IPv6 DNS Server 1-2

TFTP settings for TFTP

IPv6 servers (SCCP

phones only)

If you do not use DHCP to direct the phone to a TFTP

server, you must manually assign a TFTP server. You can

also assign an alternative TFTP server to use instead of

the one assigned by DHCP.

IPv6 Alternate TFTP

IPv6 TFTP Server 1

IPv6 TFTP Server 2

Table 4-1 Settings Configurable from the Phone (continued)

Category Description Network Configuration Menu Option

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Network Configuration Menu

For information about the keys you can use to edit options, see Editing Values, page 4-3.

Ta b l e 4-2 Network Configuration Menu Options

Option Description To Change

IPv4 Configuration Internet Protocol v4 address menu.

In the IPv4 Configuration menu, you can do the

following:

• Enable or disable the phone to use the IPv4 address

that is assigned by the DHCPv4 server.

• Manually set the IPv4 Address, Subnet Mask, Default

Routers, DNSv4 Server, and Alternate TFTP servers

for IPv4.

For more information on the IPv4 address fields, see the

specific field within this table.

1. Unlock network configuration

options.

2. Scroll to IPv4 Configuration and

press the Select softkey.

IPv6 Configuration Internet Protocol v6 address menu.

In the IPv6 Configuration menu, you can do the

following:

• Enable or disable the phone to use the IPv6 address

that is assigned by the DHCPv6 server or to use the

IPv6 address that it acquires through Stateless

Address Autoconfiguration (SLAAC).

• Manually set the IPv6 Address, Subnet Prefix Length,

DNSv6 Server, and IPv6 TFTP Servers.

For more information on the IPv6 address fields, see

Table 4-4.

For more information on SLAAC, see Deploying IPv6 in

Unified Communications Networks with Cisco Unified

Communications Manager.

1. Unlock network configuration

options.

2. Scroll to IPv6 Configuration and

press the Select softkey.

mac address Unique Media Access Control (MAC) address of the

phone.

Display only—Cannot configure.

Host Name Unique host name that the DHCP server assigned to the

phone.

Display only—Cannot configure.

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Network Configuration Menu

Domain Name Name of the Domain Name System (DNS) domain in

which the phone resides.

Note If the phone receives different domain names from

the DHCPv4 and DHCPv6 servers, the domain

name from the DHCPv6 will take precedence.

1. Unlock network configuration

options.

2. Disable DHCP.

If the IP Addressing mode is

configured for IPv4 only, set the

DHCP option to No.

If the IP Addressing mode is

configured for IPv6 only, set the

DHCPv6 option to No.

If the IP Addressing mode is

configured for both IPv4 and

IPv6, set both DHCP option and

DHCPv6 to No.

3. Scroll to the Domain Name

option, press the Edit softkey,

and then enter a new domain

name.

4. Press the Validat e softkey and

then press the Save softkey.

Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN)

configured on a Cisco Catalyst switch in which the phone

is a member.

If the phone has not received an auxiliary VLAN, this

option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative

VLAN are configured, this option is blank.

The phone obtains its Operational

VLAN ID via Cisco Discovery

Protocol (CDP) from the switch to

which the phone is attached. To

assign a VLAN ID manually, use the

Admin VLAN ID option.

Admin. VLAN ID Auxiliary VLAN in which the phone is a member.

Used only if the phone does not receive an auxiliary

VLAN from the switch; otherwise it is ignored.

1. Unlock network configuration

options.

2. Scroll to the Admin. VLAN ID

option, press the Edit softkey,

and then enter a new Admin

VLAN setting.

3. Press the Validat e softkey and

then press the Save softkey.

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

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SW Port Configuration Speed and duplex of the network port. Valid values:

• Auto Negotiate

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 1000 Full—1000-BaseT/full duplex

If the phone is connected to a switch, configure the port

on the switch to the same speed/duplex as the phone, or

configure both to auto-negotiate.

If you change the setting of this option, you must change

the PC Port Configuration option to the same setting.

1. Unlock network configuration

options.

2. Scroll to the SW Port

Configuration option and then

press the Edit softkey.

3. Scroll to the setting that you

want and then press the Select

softkey.

4. Press the Save softkey.

PC Port Configuration Speed and duplex of the access port. Valid values:

• Auto Negotiate

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 1000 Full—1000-BaseT/full duplex

If the phone is connected to a switch, configure the port

on the switch to the same speed/duplex as the phone, or

configure both to auto-negotiate.

If you change the setting of this option, you must change

the SW Port Configuration option to the same setting.

1. Unlock network configuration

options.

2. Scroll to the PC Port

Configuration option and then

press the Edit softkey.

3. Scroll to the setting that you

want and then press the Select

softkey.

4. Press the Save softkey.

To configure the setting on multiple

phones simultaneously, enable the

Remote Port Configuration in the

Enterprise Phone Configuration

(System > Enterprise Phone

Configuration).

Note If the ports are configured for

Remote Port Configuration

in Unified CM, the data

cannot be changed on the

phone.

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

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Network Configuration Menu

Table 4-3 describes the IPv4 configuration menu options.

PC VLAN Allows the phone to interoperate with third-party switches

that do not support a voice VLAN. The Admin VLAN ID

option must be set before you can change this option.

1. Unlock network configuration

options.

2. Make sure the Admin VLAN ID

option is set.

3. Scroll to the PC VLAN option,

press the Edit softkey, and then

enter a new PC VLAN setting.

4. Press the Validat e softkey and

then press the Save softkey.

VPN Shows the virtual private network (VPN) Client state:

• Connected

• Not Connected

(Supported only for the Cisco Unified IP Phone 7942G,

and 7962G.)

Display only—Cannot configure.

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

Ta b l e 4-3 IPv4 Configuration Menu Options

Option Description To Change

DHCP Indicates whether the phone has DHCP enabled or

disabled.

When DHCP is enabled, the DHCP server assigns the

phone anIPv4 address. When DHCP is disabled, you

manually assign an IPv4 address to the phone.

1. Unlock network configuration

options.

2. Scroll to the DHCP option and

press the No softkey to disable

DHCP, or press the Yes softkey

to enable DHCP.

3. Press the Save softkey.

IP Address Internet Protocol version 4 (IPv4) address of the phone.

If you assign an IPv4 address with this option, you must

also assign a subnet mask and default router. See Subnet

Mask and Default Router 1 options in this table.

1. Unlock network configuration

options.

2. Set the DHCP option to No.

3. Scroll to the IP Address option,

press the Edit softkey, and then

enter a new IP Address.

4. Press the Validat e softkey and

then press the Save softkey.

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Network Configuration Menu

Subnet Mask Subnet mask used by the phone. 1. Unlock network configuration

options.

2. Set the DHCP option to No.

3. Scroll to the Subnet Mask

option, press the Edit softkey,

and then enter a new subnet

mask.

4. Press the Validat e softkey and

then press the Save softkey.

Default Router 1

Default Router 2

Default Router 3

Default Router 4

Default Router 5

Default router used by the phone (Default Router 1) and

optional backup routers (Default Router 2–5).

1. Unlock network configuration

options.

2. Set the DHCP option to No.

3. Scroll to the appropriate Default

Router option, press the Edit

softkey, and then enter a new

router IP address.

4. Press the Validat e softkey.

5. Repeat Steps 3 and 4 as needed

to assign backup routers.

6. Press the Save softkey.

DNS Server 1

DNS Server 2

DNS Server 3

DNS Server 4

DNS Server 5

Primary Domain Name System (DNS) server (DNS Server

1) and optional backup DNS servers (DNS Server 2–5)

used by the phone.

1. Unlock network configuration

options.

2. Set the DHCP option to No.

3. Scroll to the appropriate DNS

Server option, press the Edit

softkey, and then enter a new

DNS server IP address.

4. Press the Validat e softkey.

5. Repeat Steps 3 and 4 as needed

to assign backup DNS servers.

6. Press the Save softkey.

DHCP Server IP address of the Dynamic Host Configuration Protocol

(DHCP) server from which the phone obtains its IPv4

address.

Display only—Cannot configure.

Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

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Network Configuration Menu

DHCP Address

Released

Releases the IPv4 address assigned by DHCP. 1. Unlock network configuration

options.

2. Scroll to the DHCP Address

Released option and press the

Yes softkey to release the IP

address assigned by DHCP, or

press the No softkey if you do

not want to release this IP

address.

3. Press the Save softkey.

Alternate TFTP Indicates whether the phone is using an alternative TFTP

server.

1. Unlock network configuration

options.

2. Scroll to the Alternate TFTP

option and press the Yes softkey

if the phone should use an

alternative TFTP server.

3. Press the Save softkey.

Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

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Network Configuration Menu

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used

by the phone. If you are not using DHCP in your network

and you want to change this server, you must use the TFTP

Server 1 option.

If you set the Alternate TFTP option to Yes, you must enter

a non-zero value for the TFTP Server 1 option.

If neither the primary TFTP server nor the backup TFTP

server is listed in the CTL file or ITL file on the phone, you

must unlock the files before you can save changes to the

TFTP Server 1 option. In this case, the phone will delete

the file when you save changes to the TFTP Server 1

option. A new CTL or ITL file will be downloaded from

the new TFTP Server 1 address.

When the phone looks for its TFTP server, it gives

precedence to manually assigned TFTP servers, regardless

of the protocol. If your configuration includes both IPv6

and IPv4 TFTP servers, the phone prioritizes the order that

it looks for its TFTP server by giving priority to manually

assigned IPv6 TFTP servers and IPv4 TFTP servers. The

phone looks for its TFTP server in the following order

1. Any manually assigned IPv6 TFTP servers

2. Any manually assigned IPv4 TFTP servers

3. DHCPv6 assigned TFTP servers

4. DHCP assigned TFTP servers

Note For information about the CTL and ITL files, see

Cisco Unified Communications Manager Security

Guide. For information about unlocking CTL and

ITL files, see Unlocking the CTL and ITL Files,

page 4-41.

1. Unlock the CTL or ITL file if

necessary (for example, if you

are changing the administrative

domain of the phone). If the CTL

and ITL files both exist, unlock

either file.

2. If DHCP is enabled, set the

Alternate TFTP option to Yes .

3. Scroll to the TFTP Server 1

option, press the Edit softkey,

and then enter a new TFTP

server IP address.

4. Press the Validat e softkey, and

then press the Save softkey.

Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

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Network Configuration Menu

TFTP Server 2 Optional backup TFTP server that the phone with an IPv4

address uses if the primary TFTP server is unavailable.

If neither the primary TFTP server nor the backup TFTP

server is listed in the CTL or ITL files on the phone, you

must unlock the file before you can save changes to the

TFTP Server 2 option. In this case, the phone will delete

the file when you save changes to the TFTP Server 2

option. A new CTL file or ITL file will be downloaded

from the new TFTP Server 2 address.

When the phone looks for its TFTP server, it gives

precedence to manually assigned TFTP servers, regardless

of the protocol. If your configuration includes both IPv6

and IPv4 TFTP servers, the phone prioritizes the order that

it looks for its TFTP server by giving priority to manually

assigned IPv6 TFTP servers and IPv4 TFTP servers. The

phone looks for its TFTP server in the following order:

1. Manually assigned IPv6 TFTP servers

2. Manually assigned IPv4 TFTP servers

3. DHCPv6 assigned TFTP servers

4. DHCP assigned TFTP servers

Note For information about the CTL and ITL files, see

Cisco Unified Communications Manager Security

Guide. For information about unlocking CTL and

ITL files, see Unlocking the CTL and ITL Files,

page 4-41

1. Unlock the CTL or ITL files if

necessary (for example, if you

are changing the administrative

domain of the phone). If the CTL

and ITL files both exist, unlock

either file.

2. Unlock network configuration

options.

3. Enter an IP address for the TFTP

Server 1 option.

4. Scroll to the TFTP Server 2

option, press the Edit softkey,

and then enter a new backup

TFTP server IP address.

5. Press the Validat e softkey, and

then press the Save softkey.

Note If you forgot to unlock the

CTL file, you can change the

TFTP Server 2 address in the

CTL file, then erase the CTL

file by pressing the Erase

softkey from the Security

Configuration menu. A new

CTL file will be downloaded

from the new TFTP Server 2

address.

BOOTP Server Indicates whether the phone obtains its configuration from

a Bootstrap Protocol (BootP) server instead of from a

DHCP server.

Display only—Cannot configure.

Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

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Network Configuration Menu

Table 4-4 describes the IPv6 configuration menu options.

Ta b l e 4-4 IPv6 Configuration Menu Options

Option Description To Change

DHCPv6 Indicates whether the phone has DHCP enabled or

disabled.

When DHCPv6 is enabled, the DHCPv6 server assigns the

phone an IPv6 address. When DHCP v6 is disabled, the

administrator must manually assign an IPv6 address to the

phone.

The DHCPv6 setting along with the Auto IP Configuration

setting determine how the IP Phone obtains its network

settings. For more information on how these two settings

affect the network settings on the phone, see Table 4-5.

1. Unlock network configuration

options.

2. Scroll to the DHCPv6 option and

press the No softkey to disable

DHCP, or press the Ye s softkey

to enable DHCP.

3. Press the Save softkey.

IPv6 Address Internet Protocol version 6 (IPv6) address of the phone.

The IPv6 address is a 128 bit address.

If you assign an IP address with this option, you must also

assign the IPv6 prefix length and default router. See IPv6

Subnet Prefix option in this table.

1. Unlock network configuration

options.

2. Set the DHCPv6 option to No.

3. Scroll to the IP Address option,

press the Edit softkey, and then

enter a new IP Address.

4. Press the Validate softkey and

then press the Save softkey.

IPv6 Prefix Length Subnet prefix length that is used by the phone. The subnet

prefix length is a decimal value from 1-128, that specifies

the portion of the IPv6 address that comprises the subnet.

1. Unlock network configuration

options.

2. Set the DHCPv6 option to No.

3. Scroll to the IPv6 Prefix Length

option, press the Edit softkey,

and then enter a new subnet

mask.

4. Press the Validate softkey and

then press the Save softkey.

IPv6 Default Router 1 Default router used by the phone (Default Router 1).

Note The phone obtains information on the default

router from IPv6 Router Advertisements.

Display only—Cannot configure.

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Network Configuration Menu

IPv6 DNS Server 1

IPv6 DNS Server 2

Primary Domain Name System (DNS) server 

(DNS Server 1) and optional backup DNS servers (DNS

Server 2) used by the phone.

If your configuration includes both DNSv6 and DNSv4

servers, the phone will look for its DNS server in the

following order:

1. IPv6 DNS Server 1

2. IPv6 DNS Server 2

3. DNS Server 1-5 for IPv4 (respectively)

1. Unlock network configuration

options.

2. Set the DHCPv6 option to No.

3. Scroll to the appropriate DNS

Server option, press the Edit

softkey, and then enter a new

DNS server IP address.

4. Press the Validate softkey.

5. Repeat Steps 3 and 4 as needed to

assign the backup DNS server.

6. Press the Save softkey.

DHCPv6 Address

Released

Releases the IPv6 address that the phone has acquired

from the DHCPv6 server or by stateless address

autoconfiguration.

Note This field is only editable when the DHCPv6

option is enabled.

1. Unlock network configuration

options.

2. Scroll to the DHCPv6 Address

Released option and press the

Ye s softkey to release the IP

address assigned by DHCP, or

press the No softkey if you do not

want to release this IP address.

3. Press the Save softkey.

IPv6 Alternate TFTP Indicates whether the phone is using the IPv6 Alternate

TFTP server.

1. Unlock network configuration

options.

2. Scroll to the IPv6 Alternate TFTP

option and press the Yes softkey

if the phone should use an

alternative TFTP server.

3. Press the Save softkey.

Table 4-4 IPv6 Configuration Menu Options (continued)

Option Description To Change

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Network Configuration Menu

IPv6 TFTP Server 1

(SCCP phones only)

Primary IPv6 Trivial File Transfer Protocol (TFTP) server

used by the phone. If you are not using DHCPv6 in your

network and you want to change this server, you must use

the IPv6 TFTP Server 1 option.

If you set the IPv6 Alternate TFTP option to Yes or you

disable DHCPv6, you must enter a non-zero value for the

IPv6 TFTP Server 1 option.

If you make changes to the Alternate TFTP or IPv6 TFTP

servers, you must first unlock the CTL file or ITL file on

the phone.

When the phone looks for its TFTP server, it gives

precedence to manually assigned TFTP servers, regardless

of the protocol. If your configuration includes both IPv6

and IPv4 TFTP servers, the phone prioritizes the order that

it looks for its TFTP server by giving priority to manually

assigned IPv6 TFTP servers and IPv4 TFTP servers. The

phone looks for its TFTP server in the following order:

1. Manually assigned IPv6 TFTP Servers

2. Manually assigned IPv4 TFTP Servers

3. DHCPv6 assigned TFTP Servers

4. DHCP assigned TFTP Servers

For information about the CTL or ITL file, see Cisco

Unified Communications Manager Security Guide. For

information about unlocking the CTL file, see Unlocking

the CTL and ITL Files, page 4-41.

1. Unlock the CTL file or ITL file,

if necessary. If the CTL and ITL

files both exist, unlock either file.

2. If DHCPv6 is enabled, set the

IPv6 Alternate TFTP option to

Ye s .

3. Scroll to the IPv6 TFTP Server 1

option, press the Edit softkey,

and then enter a new TFTP server

IP address.

4. Press the Validate softkey, and

then press the Save softkey.

Table 4-4 IPv6 Configuration Menu Options (continued)

Option Description To Change

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Network Configuration Menu

Understanding DHCPv6 and Autoconfiguration

You can choose to configure the IP address and other network settings, such as the TFTP server, DNS

server, domain, and name on an IP Phone manually or by using a router or a DHCP server to

automatically assign the IP address and other network information. For more information on how the

Auto IP Configuration and DHCPv6 settings determine where the IP Phone acquires its IPv6 address and

other network settings, see Table 4-5.

IPv6 TFTP Server 2

(SCCP phones only)

Optional backup IPv6 TFTP server that the phone uses if

the primary IPv6 TFTP server is unavailable.

If you make changes to the Alternate TFTP or IPv6 TFTP

servers, you must first unlock the CTL file or ITL file on

the phone.

When the phone looks for its TFTP server, it gives

precedence to manually assigned TFTP servers, regardless

of the protocol. If your configuration includes both IPv6

and IPv4 TFTP servers, the phone prioritizes the order that

it looks for its TFTP server by giving priority to manually

assigned IPv6 TFTP servers and IPv4 TFTP servers. The

phone looks for its TFTP server in the following order:

1. Manually assigned IPv6 TFTP Servers

2. Manually assigned IPv4 TFTP Servers

3. DHCPv6 assigned TFTP Servers

4. DHCP assigned TFTP Servers

For information about the CTL file or ITL file, see Cisco

Unified Communications Manager Security Guide. For

information about unlocking the CTL file, see Unlocking

the CTL and ITL Files, page 4-41.

1. Unlock the CTL file or ITL file if

necessary. If both the CTL file

and ITL file exist, unlock either

of the files.

2. Unlock network configuration

options.

3. Enter an IP address for the IPv6

TFTP Server 1 option.

4. Scroll to the IPv6 TFTP Server 2

option, press the Edit softkey,

and then enter a new backup

TFTP server IP address.

5. Press the Validate softkey, and

then press the Save softkey.

Table 4-4 IPv6 Configuration Menu Options (continued)

Option Description To Change

Ta b l e 4-5 Determining Where a Phone Acquires Its Network Settings

DHCPv6 Auto IP Configuration How the Phone Acquires its IP address and Network Settings

Disabled Disabled You must manually configure an IP address and the other network settings.

Note When DHCPv6 is disabled, the Auto IP Configuration setting is

ignored.

Disabled Enabled You must manually configure an IP address and the other network settings.

Note When DHCPv6 is disabled, the Auto IP Configuration setting is

ignored.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-2

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Device Configuration Menu, page 4-18

Device Configuration Menu

The Device Configuration menu provides access to eight sub-menus from which you can view a variety

of settings that are specified in the configuration file for a phone. The phone downloads the

configuration file from the TFTP server. These sub-menus are:

• Unified CM Configuration Menu, page 4-19

• SIP Configuration Menu for SIP Phones Only, page 4-20

• Call Preferences Menu for SIP Phones, page 4-22

• HTTP Configuration Menu, page 4-23

• Locale Configuration Menu, page 4-24

• UI Configuration Menu, page 4-26

• Media Configuration Menu, page 4-28

• Ethernet Configuration Menu, page 4-31

• Security Configuration Menu, page 4-32

• QoS Configuration Menu, page 4-33

• Network Configuration Menu, page 4-34

For instructions about how to access the Device Configuration menu and its sub-menus, see Displaying

a Configuration Menu, page 4-2.

Enabled Disabled The DHCP server assigns the IP address and the other network settings to the

phone.

Enabled Enabled When the M-bit is set on the router, the O-bit is ignored. The phone can set

its IPv6 address based on an IPv6 address received from a DHCPv6 server

or the phone can acquire its IPv6 address through stateless address

autoconfiguration.

When the M-bit is not set, you should set the O-bit on the router. The phone

will then acquire its IPv6 address through stateless address

autoconfiguration. The phone will not request an IPv6 address from the

DHCPv6 server, but it will request other network configuration information.

Table 4-5 Determining Where a Phone Acquires Its Network Settings (continued)

DHCPv6 Auto IP Configuration How the Phone Acquires its IP address and Network Settings

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Device Configuration Menu

Unified CM Configuration Menu

The Unified CM Configuration menu contains the options Unified CM1, Unified CM2, Unified CM3,

Unified CM4, and Unified CM5. These options show the Cisco Unified Communications Manager

servers that are available for processing calls from the phone, in prioritized order. To change these

options, use Cisco Unified Communications Manager Administration, Cisco Unified CM Group

Configuration.

For an available Cisco Unified Communications Manager server, an option on the Unified CM

Configuration menu will show the Cisco Unified Communications Manager server IP address or name

and one of the states shown in Table 4-6.

An option may also display one of more of the designations or icons shown in Table 4-7.

Ta b l e 4-6 Cisco Unified Communications Manager Server States

State Description

Active Cisco Unified Communications Manager server from which the phone is

currently receiving call-processing services

Standby Cisco Unified Communications Manager server to which the phone

switches if the current server becomes unavailable

Blank No current connection to this Cisco Unified Communications Manager

server

Ta b l e 4-7 Cisco Unified Communications Manager Server Designations

Designation Description

SRST Indicates a Survivable Remote Site Telephony router capable of

providing Cisco Unified Communications Manager functionality with

a limited feature set. This router assumes control of call processing if

all other Cisco Unified Communications Manager servers become

unreachable. The SRST Cisco Unified Communications Manager

always appears last in the list of servers, even if it is active.

For more information, see Survivable Remote Site Telephony

Configuration in the Cisco Unified Communications Manager

Administration Guide.

TFTP Indicates that the phone was unable to register with a Cisco Unified

Communications Manager listed in its configuration file, and it

registered with the TFTP server instead.

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Device Configuration Menu

SIP Configuration Menu for SIP Phones Only

The SIP Configuration menu contains these sub-menus:

• SIP General Configuration Menu, page 4-20

• Line Settings Menu for SIP Phones, page 4-21

SIP General Configuration Menu

The SIP General Configuration menu displays information about the configurable SIP parameters on the

phone. Table 4-8 describes the options in this menu.

(Authentication icon)

Appears as a shield and indicates that the call is from a trusted device,

and that the connection to the Cisco Unified Communications

Manager is authenticated. For more information about authentication,

see Cisco Unified Communications Manager Security Guide.

(Encryption icon)

Appears as a padlock and indicates that the call is from a trusted

device, and that the connection to the Cisco Unified Communications

Manager is authenticated and encrypted. For more information about

authentication and encryption, see Cisco Unified Communications

Manager Security Guide.

The Encryption icon is also displayed when a Cisco Unified IP Phone

is configured as protected. For more information about protected calls,

see Cisco Unified Communications Manager Security Guide.

Protected calls are not authenticated.

Table 4-7 Cisco Unified Communications Manager Server Designations (continued)

Designation Description

Ta b l e 4-8 SIP General Configuration Menu Options

Option Description To Change

Preferred

CODEC

Displays the CODEC to use when a call is initiated. This value will

always be set to none.

Display only—cannot configure.

Out of Band

DTMF

Displays the configuration of the out-of-band signaling (for tone

detection on the IP side of a gateway). The Cisco Unified IP Phone

(SIP) supports out-of-band signaling by using the AVT tone method.

This value will always be set to avt.

Display only—cannot configure.

Proxy

This value will always be set to Yes. Display only—cannot configure.

request expires.

From Cisco Unified

Communications Manager

Administration, choose Device > 

Device Settings > SIP Profile.

Phone Label Displays the text that is displayed on the top right status line of the

LCD on the phone. This text is for end user display only and has no

effect on caller identification or messaging. This value will always

be set to null.

Display only—cannot configure.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-18

Line Settings Menu for SIP Phones

The Line Settings menu displays information that relates to the configurable parameters for the lines on

your SIP Phone. Table 4-9 describes the options in this menu.

Enable VAD This value is set to No by default. From Cisco Unified

Communications Manager

Administration, choose Device > 

Device Settings > SIP Profile.

Start Media Port Displays the start Real-Time Transport Protocol (RTP) range for

media.

From Cisco Unified

Communications Manager

Administration, choose Device > 

Device Settings > SIP Profile.

End Media Port Displays the end Real-Time Transport Protocol (RTP) range for

media.

From Cisco Unified

Communications Manager

Administration, choose Device > 

Device Settings > SIP Profile.

NAT Enabled Displays if Network Address Translation (NAT) is enabled. This

value will always be set to false.

Display only—cannot configure.

NAT Address Displays the WAN IP address of the NAT or firewall server. This

value will always be set to null.

Display only—cannot configure.

Call Statistics This value is set to No by default. From Cisco Unified

Communications Manager

Administration, choose Device > 

Device Settings > SIP Profile.

Table 4-8 SIP General Configuration Menu Options (continued)

Option Description To Change

Ta b l e 4-9 Line Settings Menu Options

Option Description To Change

Name Displays the lines and the number used to register each line. Use Cisco Unified

Communications Manager

Administration to modify.

Short Name Displays the short name configured for the line. Use Cisco Unified

Communications Manager

Administration to modify.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-18

Call Preferences Menu for SIP Phones

The Call Preferences menu displays settings that relate to the settings for the call preferences on the SIP

Phone. Table 4-10 describes the options in this menu.

Longer

Authentication

Name

Displays the name used by the phone for authentication if a

registration is challenged by the call control server during

initialization.

The length of the SIP digest authentication name is 128 characters

for Cisco Unified 7900 Series SIP Phones. The authentication name

is used to verify that the phone is allowed to send SIP messages

(REGISTER, INVITE, and SUBSCRIBE) to the Cisco Unified CM.

Use Cisco Unified

Communications Manager

Administration to modify.

Display Name Displays the identification the phone; used for display for caller

identification purposes.

Use Cisco Unified

Communications Manager

Administration to modify.

Proxy Address Displays the IP address of the proxy server used by the phone. The

value is left blank because it is not applicable to SIP Phones that are

using Cisco Unified Communications Manager.

Display only—cannot configure.

Proxy Port The value is left blank because it is not applicable to SIP Phones

that are using Cisco Unified Communications Manager.

Display only—cannot configure.

Shared Line Displays if the line is part of a shared line (Yes) or not (No). Display only—cannot configure.

Table 4-9 Line Settings Menu Options (continued)

Option Description To Change

Ta b l e 4-10 Call Preferences Menu Options

Option Description To Change

Caller ID Blocking Indicates whether caller ID blocking is enabled

(Yes) or disabled (No) for the phone.

From Cisco Unified Communications

Manager Administration, choose Device > 

Device Settings > SIP Profile.

Anonymous Call Block Indicates whether anonymous call block is enabled

(Yes) or disabled (No) for the phone.

From Cisco Unified Communications

Manager Administration, choose Device > 

Device Settings > SIP Profile.

Call Waiting Preferences Displays a sub-menu that indicates whether call

waiting is enabled (Yes) or disabled (No) for each

line.

Use Cisco Unified Communications

Manager Administration to modify.

Call Hold Ringback Indicates whether the call hold ringback feature is

enabled (Yes) or disabled (No) for the phone.

From Cisco Unified Communications

Manager Administration, choose Device > 

Device Settings > SIP Profile.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-18

HTTP Configuration Menu

The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of

information. This menu also displays information about the idle display on the phone.

Note Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname

which maps to a IPv6 address for directories, services, messages, and information URLs. If you support

the phone using URLs, you must configure the phone and the servers that provide URL services with

IPv4 addresses.

Table 4-11 describes the options on the HTTP Configuration menu.

Stutter Msg Waiting Indicates whether stutter message waiting is

enabled (Yes) or disabled (No) for the phone.

From Cisco Unified Communications

Manager Administration, choose Device > 

Device Settings > SIP Profile.

Call Logs BLF Enabled Indicates whether BLF for call logs is enabled

(Yes) or disabled (No) for the phone.

Use Cisco Unified Communications

Manager Administration to modify.

Auto Answer Preferences Displays a sub-menu that indicates whether auto

answer is enabled (Yes) or disabled (No) for the

each line.

From Cisco Unified Communications

Manager Administration, choose Call

Routing > Directory Number.

Speed Dials Displays a sub-menu that displays the lines

available on the phone. Select a line to see the

speed dial label and number assigned to that line.

From Cisco Unified Communications

Manager Administration, choose

Device > Phone > Add a New Speed Dial.

Table 4-10 Call Preferences Menu Options (continued)

Option Description To Change

Ta b l e 4-11 HTTP Configuration Menu Options

Option Description To Change

Directories URL URL of the server from which the phone

obtains directory information.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

Services URL URL of the server from which the phone

obtains Cisco Unified IP Phone services.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

Messages URL URL of the server from which the phone

obtains message services.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

Information URL URL of the help text that appears on the

phone.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Locale Configuration Menu

The Locale Configuration menu displays information about the user locale and the network locale used

by the phone. Table 4-12 describes the options on this menu.

Authentication URL URL that the phone uses to validate requests

made to the phone web server.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

Proxy Server URL URL of proxy server, which makes HTTP

requests to non-local host addresses on behalf

of the phone HTTP client and provides

responses from the non-local host to the phone

HTTP client.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

Idle URL URL of an XML service that the phone

displays when the phone has not been used for

the time specified in the Idle URL Time option

and no menu is open. For example, you could

use the Idle URL option and the Idle URL

Time option to display a stock quote or a

calendar on the LCD screen when the phone

has not been used for 5 minutes.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

Idle URL Time Number of seconds that the phone has not

been used and no menu is open before the

XML service specified in the Idle URL option

is activated.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

Table 4-11 HTTP Configuration Menu Options (continued)

Option Description To Change

Ta b l e 4-12 Locale Configuration Menu Options

Option Description To Change

User Locale User locale associated with the phone user. The

user locale identifies a set of detailed information

to support users, including language, font, date

and time formatting, and alphanumeric keyboard

text information.

For more information on installing user locale,

see Cisco Unified Communications Operating

System Administration Guide.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

User Locale Version Version of the user locale loaded on the phone. Display only—cannot configure.

User Locale Char

Set

Character set that the phone uses for the user

locale.

Display only—cannot configure.

Network Locale Network locale associated with the phone user.

The network locale identifies a set of detailed

information that supports the phone in a specific

location, including definitions of the tones and

cadences used by the phone.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

NTP Configuration Menu for SIP Phones

The NTP Configuration menu displays information about the NTP server and mode configuration used

by SIP Phones. Table 4-13 describes the options on this menu.

Network Locale

Ve r s i o n

Version of the network locale loaded on the

phone.

Display only—cannot configure.

NTP Configuration

(SIP Phones only)

Menu to view information on NTP server and

mode configuration. For more information, see

NTP Configuration Menu for SIP Phones,

page 4-25.

From Cisco Unified Communications Manager

Administration, choose System > Phone NTP

Reference.

Table 4-12 Locale Configuration Menu Options (continued)

Option Description To Change

Ta b l e 4-13 NTP Configuration Menu Options

Option Description To Change

NTP IP Address 1 IP address of the primary NTP server. From Cisco Unified Communications Manager

Administration, choose System > Phone NTP

Reference.

NTP IP Address 2 IP address of the secondary or backup NTP

server.

From Cisco Unified Communications Manager

Administration, choose System > Phone NTP

Reference.

NTP Mode 1 Primary server mode. Supported modes are

Directed Broadcast, Unicast, Multicast, Any cast.

From Cisco Unified Communications Manager

Administration, choose System > Phone NTP

Reference.

NTP Mode 2 Secondary server mode. Supported modes are

Directed Broadcast, Unicast, Multicast, Any cast.

From Cisco Unified Communications Manager

Administration, choose System > Phone NTP

Reference.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

UI Configuration Menu

The UI Configuration menu displays the status of various user interface features on the phone.

Table 4-14 describes the fields in this menu.

Ta b l e 4-14 UI Configuration Menu Options

Option Description To Change

Auto Line Select Indicates whether the phone shifts the call focus

to incoming calls on all lines.

When this option is disabled, the phone only

shifts the call focus to incoming calls on the line

that is in use. When this option is enabled, the

phone shifts the call focus to the line with the

most recent incoming call.

Default: Disabled

From Cisco Unified Communications Manager

Administration, choose

Device > Phone > Phone Configuration.

BLF for Call Lists Indicates whether the Busy Lamp Field (BLF) is

enabled for call lists.

From Cisco Unified Communications Manager

Administration, choose System > Enterprise

Parameters.

Reverting Focus

Priority

Indicates whether the phone shifts the call focus

on the phone screen to an incoming call or a

reverting hold call. Settings include:

Lower—Focus priority given to incoming calls.

Higher—Focus priority given to reverting calls.

Even—Focus priority given to the first call.

From Cisco Unified Communications Manager

Administration, choose System > Device Pool.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Network Configuration Menu, page 4-5

Ta b l e 4-18 QoS Configuration Menu Options

Option Description To Change

DSCP for Call

Control

Differentiated Services Code Point (DSCP) IP

classification for call control signaling.

From Cisco Unified Communications Manager

Administration, choose System > Enterprise

Parameters.

DSCP for

Configuration

DSCP IP classification for any phone

configuration transfer.

From Cisco Unified Communications Manager

Administration, choose System > Enterprise

Parameters.

DSCP for Services DSCP IP classification for phone-based

services.

From Cisco Unified Communications Manager

Administration, choose System > Enterprise

Parameters.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Network Configuration Menu

The Network Configuration menu displays device-specific network configuration settings on the phone.

Table 4-19 describes the options in this menu.

Note The phone also has a Network Configuration menu that you access directly from the Settings menu. For

information about the options on that menu, see Network Configuration Menu, page 4-5.

Ta b l e 4-19 Network Configuration Menu Options

Option Description To Change

Load Server Used to optimize installation time for phone

firmware upgrades and offload the WAN by

storing images locally, negating the need to

traverse the WAN link for each phone's upgrade.

You can set the Load Server to another TFTP

server IP address or name (other than the TFTP

Server 1 or TFTP Server 2) from which the phone

firmware can be retrieved for phone upgrades.

When the Load Server option is set, the phone

contacts the designated server for the firmware

upgrade.

Note The Load Server option allows you to

specify an alternate TFTP server for phone

upgrades only. The phone continues to use

TFTP Server 1 or TFTP Server 2 to obtain

configuration files. The Load Server

option does not provide management of the

process and of the files, such as file

transfer, compression, or deletion.

From Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

RTP Control Protocol Indicates whether the phone supports the

Real-Time Control Protocol (RTCP). Settings

include:

• Enabled

• Disabled—default

If this feature is disabled, several call statistic

values display as 0. For additional information, see

the following sections:

• Call Statistics Screen, page 8-14

• Streaming Statistics, page 7-11

From Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

CDP: PC Port Indicates whether CDP is supported on the PC port

(default is enabled).

Enable CDP on the PC port when Cisco VT

Advantage/Unified Video Advantage (CVTA) is

connected to the PC port. CVTA does not work

without CDP interaction with the phone.

Note When CDP is disabled in Cisco Unified

Communications Manager, a warning is

displayed, indicating that disabling CDP

on the PC port prevents CVTA from

working.

Note The current PC and switch port CDP

values are shown on the Settings menu.

From Cisco Unified Communications Manager

Administration, choose Device > Phone.

CDP: SW Port Indicates whether CDP is supported on the switch

port (default is enabled).

• Enable CDP on the switch port for VLAN

assignment for the phone, power negotiation,

QoS management, and 802.1x security.

• Enable CDP on the switch port when the

phone is connected to a Cisco switch.

Note When CDP is disabled in Cisco Unified

Communications Manager, a warning is

presented, indicating that CDP should be

disabled on the switch port only if the

phone is connected to a non-Cisco switch.

Note The current PC and switch port CDP

values are shown on the Settings menu.

From Cisco Unified Communications Manager

Administration, choose Device > Phone.

Table 4-19 Network Configuration Menu Options (continued)

Option Description To Change

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Peer Firmware Sharing The Peer Firmware Sharing feature provides these

advantages in high speed campus LAN settings:

• Limits congestion on TFTP transfers to

centralized remote TFTP servers

• Eliminates the need to manually control

firmware upgrades

• Reduces phone downtime during upgrades

when large numbers of devices are reset

simultaneously

Peer Firmware Sharing may also aid in firmware

upgrades in branch/remote office deployment

scenarios over bandwidth-limited WAN links.

When enabled, it allows the phone to discover

similar phones on the subnet that are requesting the

files that make up the firmware image, and to

automatically assemble transfer hierarchies on a

per-file basis. The individual files making up the

firmware image are retrieved from the TFTP

server by only the root phone in the hierarchy, and

are then rapidly transferred down the transfer

hierarchy to the other phones on the subnet using

TCP connections.

This menu option indicates whether the phone

supports peer firmware sharing. Settings include:

• Enabled—default

• Disabled

From Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

Log Server Indicates the IP address and port of the remote

logging machine to which the phone sends log

messages. These log messages help in debugging

the Peer Firmware Sharing feature.

Note The remote logging setting does not affect

the sharing log messages sent to the phone

log.

From Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

LLDP: PC Port Enables and disables Link Layer Discovery

Protocol (LLDP) on the PC port. Use this setting to

force the phone to use a specific discovery

protocol. Settings include:

• Enabled—default

• Disabled

From Cisco Unified Communications Manager

Administration, choose

Device > Phone > Phone Configuration.

Table 4-19 Network Configuration Menu Options (continued)

Option Description To Change

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

LLDP-MED: SW Port Enables and disables Link Layer Discovery

Protocol Media Endpoint Discovery (LLDP-MED)

on the switch port. Use this setting to force the

phone to use a specific discovery protocol, which

should match the protocol supported by the switch.

Settings include:

• Enabled—default

• Disabled

From Cisco Unified Communications Manager

Administration, choose

Device > Phone > Phone Configuration.

LLDP Asset ID Identifies the asset ID assigned to the phone for

inventory management.

From Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

Wireless Headset

Hookswitch Control

Enables users to receive notifications of incoming

calls and answer or end calls while working in a

wireless environment.

From Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

LLDP Power Priority Advertises the phone’s power priority to the

switch, enabling the switch to appropriately

provide power to the phones. Settings include:

• Unknown—default

• Low

• High

• Critical

From Cisco Unified Communications Manager

Administration, choose

Device > Phone > Phone Configuration.

IP Addressing Mode Displays the IP addressing mode that is available

on the phone—IPv4 only, IPv6 only, or IPv4 and

IPv6.

From Cisco Unified Communications Manager

Administration, choose Device > Device

Settings > Common Device Configuration.

IP Addressing Mode

Preference for

Signaling

Indicates the IP address version that the phone uses

during signaling with Cisco Unified

Communications Manager when both IPv4 and

IPv6 are available on the phone.

Displays one of the following options on the

phone:

• Use System Default—The dual-stack phone

uses the default system addressing

• IPv4—The dual-stack phone prefers to

establish a connection via an IPv4 address

during a signaling event

• IPv6—The dual-stack phone prefers to

establish a connection via an IPv6 address

during a signaling event

Default: Use System Default

From Cisco Unified Communications Manager

Administration, choose Device > Device

Settings > Common Device Configuration.

Table 4-19 Network Configuration Menu Options (continued)

Option Description To Change

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Device Configuration Menu

Related Topics

• Displaying a Configuration Menu, page 4-2

• Network Configuration Menu, page 4-5

Auto IP Configuration Displays whether the auto configurations is

enabled or disabled on the phone.

The Auto IP Configuration setting along with the

DHCPv6 setting determine how the IP Phone

obtains its IPv6 address and other network

settings. For more information on how these two

settings affect the network settings on the phone,

see Table 4-5.

Note Use the “Allow Auto-Configuration for

Phones” setting in Cisco Unified

Communications Manager Administration.

From Cisco Unified Communications Manager

Administration, choose Device > Device

Settings > Common Device Configuration.

IPv6 Load Server Used to optimize installation time for phone

firmware upgrades and off load the WAN by

storing images locally, negating the need to

traverse the WAN link for each phone's upgrade.

You can set the Load Server to another TFTP

server IP address or name (other than the IPv6

TFTP Server 1 or IPv6 TFTP Server 2) from which

the phone firmware can be retrieved for phone

upgrades. When the Load Server option is set, the

phone contacts the designated server for the

firmware upgrade.

Note The Load Server option allows you to

specify an alternate TFTP server for phone

upgrades only. The phone continues to use

IPv6 TFTP Server 1 or IPv6 TFTP Server

2 to obtain configuration files. The Load

Server option does not provide

management of the process and of the files,

such as file transfer, compression, or

deletion.

Note When you configure both an IPv6 Load

Server and a Load Server (for IPv4), the

IPv6 Load server takes precedence.

Use Cisco Unified Communications Manager

Administration to modify.

IPv6 Log Server Indicates the IP address and port of the remote

logging machine to which the phone sends log

messages. These log messages help in debugging

the peer to peer image distribution feature.

Note The remote logging setting does not affect

the sharing log messages sent to the phone

log.

Use Cisco Unified Communications Manager

Administration to modify.

Table 4-19 Network Configuration Menu Options (continued)

Option Description To Change

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

The Security Configuration that you access directly from the Settings menu provides information about

various security settings. This menu also provides access to the L Trust List menu. The Trust List menu

indicates if the CTL file or the ITL file is installed on the phone.

Table 4-20 describes the options in this menu.

Note The phone also has a Security Configuration menu that you access from the Device menu. For

information about the security options on that menu, see Security Configuration Menu, page 4-32.

Ta b l e 4-20 Security Menu Settings

Option Description To Change

Web Access Enabled Indicates whether web access is enabled (Yes) or

disabled (No) for the phone.

For more information, see Disabling and Enabling

Web Page Access, page 7-3.

Security Mode Displays the security mode that is set for the

phone.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone

Configuration.

MIC Indicates whether a manufacturing installed

certificate (used for the security features) is

installed on the phone (Yes) or is not installed on

the phone (No).

For information about how to manage the MIC for

your phone, see Using the Certificate Authority

Proxy Function in Cisco Unified Communications

Manager Security Guide.

LSC Indicates whether a locally significant certificate

(used for the security features) is installed on the

phone (Yes) or is not installed on the phone

(No).

For information about how to manage the LSC for

your phone, see Using the Certificate Authority

Proxy Function in Cisco Unified Communications

Manager Security Guide.

CTL File Displays the MD5 hash of the certificate trust list

(CTL) file that is installed in the phone, and

provides access to the CTL File submenu. If no

CTL file is installed on the phone, this field

displays No. If security is configured for the

phone, the CTL file installs automatically when

the phone reboots or resets.

For more information about this file, see

Configuring the Cisco CTL Client in Cisco

Unified Communications Manager Security

Guide.)

If a CTL file is installed on the phone, also

provides access to the CTL File screen. For more

information, see CTL File Submenu, page 4-40.

Trust List The Trust List is a top-level menu that provides

submenus for the CTL, ITL, and Signed

Configuration files.

The CTL File submenu displays the contents of

the CTL file. The ITL File submenu displays

contents of the ITL file. The CTL File and ITL

File submenus also display the MD5 hash of the

file. The MD5 hash value from the phone can be

compared with the MD5 hash value of the file

from the TFTP server to verify if the correct file

is installed on the phone.

The Signed Configuration File submenu displays

the SRST certificate that is installed via the

authenticated digitally signed configuration file.

For more information, see Trust List Menu,

page 4-43.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

CTL File Submenu

The CTL File screen includes the options described in Table 4-21.

If a CTL file is installed on the phone, you can access the CTL File submenu by pressing the Settings

button and choosing Security Configuration > Trust List.

To exit the CTL File submenu, press the Exit softkey.

VPN Configuration Allows you to configure VPN configuration for

this phone.

(Supported only for the Cisco Unified IP Phone

7942G, 7945G, and 7962G.)

For more information, see the Cisco Unified

Communications Manager Security Guide,

Virtual Private Network Configuration.

802.1X

Authentication

Allows you to enable 802.1X authentication for

this phone.

See 802.1X Authentication and Status, page 4-44.

802.1X

Authentication Status

Displays real-time status progress of the 802.1X

authentication transaction.

Display only—Cannot configure.

Table 4-20 Security Menu Settings (continued)

Option Description To Change

Ta b l e 4-21 CTL File Settings

Option Description To Change

Unified CM/TFTP

Server

Common Name (from the Cisco Unified

Communications Manager Certificate) of a Cisco

Unified Communications Manager and TFTP

server used by the phone. Also displays a

certificate icon if a certificate is installed

for this server.

If neither the primary TFTP (TFTP Server 1)

server nor the backup TFTP server (TFTP Server

2) is listed in the CTL file, you must unlock the

CTL file before you can save changes that you

make to the TFTP Server 1 option or to the TFTP

Server 2 option on the Network Configuration

menu.

For information about changing these options, see

Network Configuration Menu, page 4-5.

Application Server Common Name (from the Cisco Unified

Communications Manager Certificate) of the

trusted application server used by the phone.

Also displays a certificate icon.

A phone-trust certificate is used to authenticate

application servers with which the phone

communicates.

One Application Server menu item appears for

each phone-trust store whose certificates have

been uploaded into Cisco Unified OS

Administration and later downloaded into the

phone’s CTL file.

For more information about phone-trust

certificates, see the following manuals:

• Cisco Unified Communications Operating

System Administration Guide, Security.

• Cisco Unified Communications Manager

Security Guide, Security Overview.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Unlocking the CTL and ITL Files

To unlock the CTL and ITL files from the Security Configuration screen, follow these steps:

Procedure

Step 1 Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone.

Step 2 Select Trust List > CTL file or ITL file (depending on which file is installed in your phone).

Note If both CTL and ITL files are installed in your phone, you can choose either option.

Step 3 Press Unlock softkey to unlock Trust List files on the phone. The CTL or ITL files, if installed on your

phone, will be unlocked together.

Note When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP server option,

press the Lock softkey to lock the CTL file.

ITL File Submenu

The ITL File screen includes the options that are described in Table 4-22.

If an ITL file is installed on the phone, you can access the ITL File submenu by pressing the Settings

button and choosing Security Configuration > Trust List.

Note The TFTP server generates the ITL file. The Trust Verification Service does not generate the ITL file.

Ta b l e 4-22 ITL File Settings

Option Description To Change

ITL File Displays the MD5 hash of the

Identity Trust List (ITL) file that is

installed in the phone. If security is

configured for the phone, the ITL

file installs automatically when the

phone reboots or resets.

A locked padlock icon in this

option indicates that the ITL file is

locked.

An unlocked padlock icon

indicates that the ITL file is

unlocked.

For more information about the

ITL file, see Security by Default in

Cisco Unified Communications

Manager Security Guide.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

CAPF Server Common Name (from the Cisco

Unified Communications Manager

Certificate) of the CAPF used by

the phone. Also displays a

certificate icon if a certificate

is installed for this server.

For more information about this

server, see Using the Certificate

Authority Proxy Function in Cisco

Unified Communications Manager

Security Guide.

Unified CM/TFTP Server Common Name (from the Cisco

Unified Communications Manager

Certificate) of a Cisco Unified

Communications Manager and

TFTP server used by the phone.

Also displays a certificate icon

if a certificate is installed for this

server.

If neither the certificate of TFTP

(TFTP Server 1) nor the certificate

of backup TFTP (TFTP Server 2) is

not in the CTL or ITL file, you

must unlock the CTL file.

For information about changing

these options, see Network

Configuration Menu, page 4-5.

Application Server Common Name (from the Cisco

Unified Communications Manager

Certificate) of the trusted

application server used by the

phone.

Also displays a certificate icon .

A phone-trust certificate is used to

authenticate application servers

with which the phone

communicates.

One Application Server menu item

appears for each phone-trust store

whose certificates have been

uploaded into Cisco Unified OS

Administration and later

downloaded into the phone’s ITL

file.

For more information about

phone-trust certificates, see the

following manuals:

• Cisco Unified

Communications Operating

System Administration Guide,

Security.

• Cisco Unified

Communications Manager

Security Guide, Security

Overview.

Table 4-22 ITL File Settings

Option Description To Change

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Trust List Menu

The Trust List menu provides a top-level menu containing CTL, ITL, and the Signed Configuration

submenus. The content of the Signed Configuration file is SRST.

The Trust List menu displays information about all of the servers that the phone trusts and includes the

options described in Table 4-23.

To exit the Trust List menu, press the Exit softkey.

Trust Verification Service Server Common Name (from the Cisco

Unified Communications Manager

Certificate) of the trusted

application server used by the

phone.

Also displays a certificate icon .

A phone-trust TVS certificate is

used to authenticate TVS servers

with which the phone

communicates. There can be more

than one entry for the TVS servers.

For more information, see Cisco

Unified Communications Manager

System Administrator Guide.

Table 4-22 ITL File Settings

Option Description To Change

Ta b l e 4-23 Trust List Menu Settings

Option Description To Change

CAPF Server Common Name (from the Cisco Unified

Communications Manager Certificate) of the

CAPF server used by the phone. Also displays

a certificate icon if a certificate is

installed for this server.

For more information about this file, see

Configuring the Cisco CTL Client in Cisco Unified

Communications Manager Security Guide.

Unified CM/TFTP

Server

Common Name (from the Cisco Unified

Communications Manager Certificate) of a

Cisco Unified Communications Manager and

the TFTP server used by the phone. Also

displays a certificate icon if a certificate

is installed for this server.

If the certificate of the TFTP (TFTP Server 1)

or the certificate of the backup TFTP (TFTP

Server 2) is not in the CTL or ITL file, one of

the files must be unlocked.

For more information about this file, see

Configuring the Cisco CTL Client in Cisco Unified

Communications Manager Security Guide.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

802.1X Authentication and Status

The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X

authentication and monitor its progress. These options are described in Table 4-24 and Table 4-25.

You can access the 802.1X Authentication settings by pressing the Settings button and choosing one of

the following:

• To configure your 802.1x authentication, choose Security Configuration > 802.1X

Authentication

• To view the transaction status of your 802.1x authentication, choose Security Configuration >

802.1X Authentication Status.

To exit these menus, press the Exit softkey.

SRST Router Common Name (from the Cisco Unified

Communications Manager Certificate) of the

trusted SRST router that is available to the

phone, if such a device has been configured in

Cisco Unified Communications Manager

Administration. Also displays a certificate icon

if a certificate is installed for this server.

For more information about this file, see

Configuring the Cisco CTL Client in Cisco Unified

Communications Manager Security Guide.

Application Server Common Name (from the Cisco Unified

Communications Manager Certificate) of the

trusted application server used by the phone.

Also displays a certificate icon.

A phone-trust certificate is used to authenticate

application servers with which the phone

communicates.

One Application Server menu item appears for

each phone-trust store whose certificates have

been uploaded into Cisco Unified OS

Administration and later downloaded into the

Cisco Unified IP Phone CTL file.

For more information about phone-trust certificates,

see the following manuals:

• Cisco Unified Communications Operating

System Administration Guide, Security.

• Cisco Unified Communications Manager

Security Guide, Security Overview.

Table 4-23 Trust List Menu Settings (continued)

Option Description To Change

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Ta b l e 4-24 802.1X Authentication Settings

Option Description To Change

Device Authentication Determines whether 802.1X authentication

is enabled:

• Enabled—Phone uses 802.1X

authentication to request network

access.

• Disabled—Default setting in which the

phone uses CDP to acquire VLAN and

network access.

1. Choose Settings > Security Configuration >

802.1X Authentication > Device

Authentication.

2. Set the Device Authentication option to

Enabled or Disabled.

3. Press the Save softkey.

EAP-MD5 Specifies a password for use with 802.1X

Authentication using the following menu

options (described in the following rows):

• Device ID

• Shared Secret

• Realm

Choose Settings > Security Configuration >

802.1X Authentication > EAP-MD5.

Device ID—A derivative of the phone’s

model number and unique MAC address,

displayed in this format:

CP-<model>-SEP-<MAC>

Display only—Cannot configure.

Shared Secret—Choose a password to use on

the phone and on the authentication server.

The password must be between 6 and 32

characters, consisting of any combination of

numbers or letters.

Note If you disable 802.1X authentication

or perform a factory reset of the

phone, the shared secret is deleted.

1. Choose EAP-MD5 > Shared Secret.

2. Enter the shared secret.

3. Press Save.

See Troubleshooting Cisco Unified IP Phone

Security, page 9-9 for assistance in recovering

from a deleted shared secret.

Realm—Indicates the user network domain,

always set as Network.

Display only—Cannot configure.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Table 4-25 describes the 802.1X Authentication Real-Time Status.

VPN Configuration

The VPN Configuration menu allows you to enable a virtual private network (VPN) connection using

the Secure Sockets Layer (SSL) when a phone is located outside a trusted network or when network

traffic between the phone and Cisco Unified CM crosses untrusted networks.

Note VPN Client is supported only for the Cisco Unified IP Phones 7942G and 7962G.

You configure the VPN Client feature as needed. If it is enabled and the VPN Client mode is enabled on

the phone, you are prompted for your credentials as follows:

• If your phone is located outside the corporate network, you are prompted at login to enter your

credentials based on the authentication method that you configure on your phone.

If your phone is located inside the corporate network,

Note • When the power is lost

–

If Auto Network Detection is disabled, you are prompted for credentials, and a VPN connection

is possible.

–

If Auto Network Detection is enabled, you cannot connect through VPN so you are

not prompted.

Connecting to VPN

Use this procedure to access the VPN Configuration settings and connect through VPN.

Ta b l e 4-25 802.1X Authentication Real-Time Status

Option Description To Change

802.1X Authentication

Status

Real-time progress of the 802.1X authentication

status, displaying one of the following states:

• Disabled—802.1X is disabled and transaction

was not attempted

• Disconnected—Physical link is down or

disconnected

• Connecting—Trying to discover or acquire the

authenticator

• Acquired—Authenticator acquired, awaiting

authentication to begin

• Authenticating—Authentication in progress

• Authenticated—Authentication successful or

implicit authentication due to timeouts

• Held—Authentication failed, waiting before

next attempt (approximately 60 seconds)

Display only—Cannot configure.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Step 1 Press the Settings button and choose Security Configuration > VPN Configuration.

Step 2 After the phone starts up and the VPN Login screen appears, enter your credentials based on the

configured authentication method:

• Username and password—Enter your username and the password that your system administrator

gave you.

• Password and certificate—Enter the password that your system administrator gave you. Your

username is derived from the certificate.

• Certificate—If the phone uses only a certificate for authentication, you do not need enter

authentication data. The VPN Login screen displays the status of the phone attempting the VPN

connection.

Note When the power is lost or in some scenarios when the phone is reset, all stored credentials are

removed.

Step 3 To establish the VPN connection, press the Submit softkey.

Step 4 To disable the VPN login process, press the Cancel softkey.

VPN Configuration Settings

Table 4-26 shows the VPN option on the Cisco Unified IP Phone.

Ta b l e 4-26 VPN Configuration Settings

Option Description To Change

VPN Determines if the VPN Client is enabled

or disabled:

• Enable—Enables VPN feature. (When

enabled, the Disable softkey is shown.)

• Disable—Disables VPN feature (When

disabled, the Enable softkey is shown).

Settings do not have to be unlocked to set

this option.

1. Choose Settings > Security

Configuration > VPN Configuration >

VPN.

2. Set the VPN option to Enabled or

Disabled.

If the feature is disabled on the Cisco

Unified Communications Manager, this

option is disabled.

Clear Username and

Password

Clears the current username and password. This option is inactive when the

authentication method is certificate only, or

if the feature is disabled on the Cisco

Unified Communications Manager.

Auto Network Detection Shows if option is Enabled or Disabled. Display only—Configured on Cisco

Unified Communications Manager.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phones

Security Configuration Menu

Concentrator 1 Allows you to see if concentrator 1, 2, or 3 is

Connected or Inactive and view the

concentrator details.

In the VPN Configuration menu, choose

Concentrator 1, Concentrator 2, or

Concentrator 3, as desired:

• For a configured concentrator, a status of

Connected or Inactive displays on the VPN

Configuration screen.

• For an unconfigured concentrator, no status

displays, and the Select softkey is inactive.

For configured concentrators, press the

Select softkey to view concentrator details.

A new screen appears that has a title of

“Concentrator X,” where X is the

concentrator number. The URL configured

for the concentrator displays in the window

with the link to the URL on the first line and

the URL itself on the second line.

Concentrator 2

Concentrator 3

Authentication Mode Shows the authentication method:

• Certificate

• Username and Password

• Password and Certificate

Display only—Configured on Cisco

Unified Communications Manager.

Encryption Method Shows the encryption method if the VPN tunnel is

connected:

• AES128-SHA

• AES256-SHA

• DES-CBC3-SHA

If VPN is not connected, no method is shown.

Displays the encryption method only if a

VPN tunnel is connected; otherwise, no

value is displayed.

Table 4-26 VPN Configuration Settings (continued)

Option Description To Change

CHAPTER

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Configuring Features, Templates, Services,

and Users

After you install Cisco Unified IP Phones in your network, configure their network settings, and add

them to Cisco Unified Communications Manager, you must use Cisco Unified Communications

Manager Administration to configure telephony features, optionally modify phone templates, set up

services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified

Communications Manager documentation provides detailed instructions for these procedures.

For suggestions about how to provide users with information about features, and what information to

provide, see Appendix A, Providing Information to Users Via a Website.

For information about setting up phones in non-English environments, see Appendix C, Supporting

International Users.

This chapter includes following topics:

• Telephony Features Available for the Cisco Unified IP Phone, page 5-1

• Configuring Product Specific Configuration Parameters, page 5-22

• Configuring Corporate and Personal Directories, page 5-24

• Modifying Phone Button Templates, page 5-25

• Configuring Softkey Templates, page 5-27

• Setting Up Services, page 5-28

• Adding Users to Cisco Unified Communications Manager, page 5-28

• Managing the User Options Web Pages, page 5-29

• Enabling EnergyWise on the Cisco Unified IP Phone, page 5-31

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add

functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you

can configure using Cisco Unified Communications Manager Administration. The Reference column

lists Cisco Unified Communications Manager and other documentation that contains configuration

procedures and related information.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

For information about using most of these features on the phone, see Cisco Unified IP Phone 7962G,

7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide. For a comprehensive listing of features

on the phone, see Cisco Unified IP Phone Features A–Z.

Note Cisco Unified Communications Manager Administration also provides service parameters that you can

use to configure various telephony functions. For more information about service parameters and the

functions that they control, see Cisco Unified Communications Manager Administration Guide.

Ta b l e 5-1 Telephony Features for the Cisco Unified IP Phone

Feature Description Configuration Reference

Abbreviated dialing Allows users to speed dial a phone number by

entering an assigned index code (1-99) on the

phone keypad.

Note You can use Abbreviated Dialing while

on hook or off hook.

Users assign index codes from the User Options

web pages.

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

Add Select to Join

(Cisco Unified IP

Phones 7961G-GE,

7961G, 7941G-GE,

and 7941G Only)

Creates a conference by joining together existing

calls that are on a single phone line.

For more information, see Cisco Unified IP

Phone Guide, Basic Call Handling.

Agent Greeting Allows an agent or administrator to create and play

a prerecorded greeting automatically at the

beginning of a call, such as a customer call, before

the agent begins the conversation with the caller.

An Agent can prerecord a single greeting or

multiple ones as needed and create and update

them.

When a customer calls, both callers hear the

prerecorded greeting. The agent can remain on

mute until the greeting ends or answer the call over

the greeting.

All codecs supported for the phone are supported

for Agent Greeting calls.

To enable Agent Greeting in the Cisco Unified CM

Administration application, choose Device >

Phone, locate IP Phone that you want to configure.

Scroll to the Device Information Layout pane and

set Builtin Bridge to On or Default.

If Builtin Bridge is set to Default, in the

Cisco Unified CM Administration application,

choose System > Service Parameter and select

the appropriate Server and Service. Scroll to the

Clusterwide Parameters (Device - Phone) pane and

set Builtin Bridge Enable to On.

For more information, see:

• Cisco Unified Communications Manager

Features and Services Guide, Barge and

Privacy.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Anonymous Call Block

(SIP Phones only)

Allows a user to reject calls from anonymous

callers.

See Cisco Unified Communications Manager

Administration Guide, SIP Profile

Configuration.

Any Call Pickup Allows users to pick up a redirected call via the

Computer Telephony Integration (CTI)

application, on any line in their call pickup group,

regardless of how the call was routed to the phone.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Call Pickup Configuration.

Assisted Directed Call

Park

Enables users to park a call by pressing only one

button using the Direct Park feature. You must

configure a Busy Lamp Field (BLF) Assisted

Directed Call Park button. When users press an

idle BLF Assisted Directed Call Park button for an

active call, the active call is parked at the Direct

Park slot associated with the Assisted Directed

Call Park button.

For more information, see the Cisco Unified

Communications Manager Features and

Services Guide, Assisted Directed Call Park.

Audible Message

Waiting Indicator

(AMWI)

A stutter tone from the handset, headset, or

speakerphone indicates that a user has one or more

new voice messages on a line.

Note The stutter tone is line-specific. You hear it

only when using the line with the waiting

messages.

For more information, see:

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

• Cisco Unified Communications Manager

Administration Guide, Directory Number

Configuration.

Auto Answer Connects incoming calls automatically after a ring

or two.

Auto Answer works with either the speakerphone

or the headset.

For more information, see Cisco Unified

Communications Manager Administration

Guide, Directory Number Configuration.

Auto dial Allows the phone user to choose from matching

numbers in the Placed Calls log while dialing. To

place the call, the user can choose a number from

the Auto Dial list or continue to enter digits

manually.

Requires no configuration.

Auto-pickup Allows a user to use one-touch pickup

functionality for call pickup features.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Call Pickup.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Automatic Port

Synchronization

When the Cisco Unified CM administrator uses the

Remote Port Configuration feature to set the speed

and duplex function of an IP Phone remotely, loss

of packets can occur if one port is slower than the

other.

The Automatic Port Synchronization feature

synchronizes the ports to the lowest speed among

the two ports, which eliminates packet loss. When

automatic port synchronization is enabled, it is

recommended that both ports be configured for

autonegotiate. If one port is enabled for

autonegotiate and the other is at a fixed speed, the

phone synchronizes to the fixed port speed.

Note If both the ports are configured for fixed

speed, the Automatic Port Synchronization

feature is ineffective.

Note The Remote Port Configuration and

Automatic Port Synchronization features

are compatible only with IEEE 802.3AF

Power of Ethernet (PoE) switches.

Switches that support only Cisco Inline

Power are not compatible. Enabling this

feature on phones that are connected to

these types of switches could result in loss

of connectivity to Cisco Unified CM, if the

phone is powered by PoE.

To configure the parameter in the Cisco

Unified CM Administration application,

choose Device > Phone, select the appropriate

IP Phones, and scroll to the Product Specific

Configuration Layout pane.

To configure the setting on multiple phones

simultaneously, enable Automatic Port

Synchronization in the Enterprise Phone

Configuration (System > Enterprise Phone

Configuration).

Barge (and cBarge) Allows a user to join a non-private call on a shared

phone line. Barge features include cBarge and

Barge.

• cBarge adds a user to a call and converts it into

a conference, allowing the user and other

parties to access conference features.

• Barge adds a user to a call but does not convert

the call into a conference.

The phones support Barge in two conference

modes:

• Built-in conference bridge at the target device

(the phone that is being barged). This mode

uses the Barge softkey.

• Shared conference bridge. This mode uses the

cBarge softkey.

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

• Cisco Unified Communications Manager

Features and Services Guide, Barge and

Privacy.

Block external to

external transfer

Prevents users from transferring an external call to

another external number.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, External Call Transfer

Restrictions.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Busy Lamp Field

(BLF)

Allows a user to monitor the call state of a

directory number associated with a speed-dial

button, call log, or directory listing on the phone.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Presence.

Busy Lamp Field

(BLF) Pickup

Provides enhancements to BLF speed dial. Allows

you to configure a Directory Number (DN) that a

user can monitor for incoming calls. When the DN

receives an incoming call, the system alerts the

monitoring user, who can then pick up the call.

For more information, see Cisco Unified

Communications Manager Feature and

Services Guide, Call Pickup.

Call Back Provides users with an audio and visual alert on the

phone when a busy or unavailable party becomes

available.

For more information, see:

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

• Cisco Unified Communications Manager

Features and Services Guide, Call Back.

Call Chaperone Allows an authorized Chaperone user to supervise

and record a call.

The Call Chaperone user intercepts and answers

the call from the calling party, manually creates a

conference to the called party, and remains on the

conference to supervise and record the call. Cisco

Unified IP Phones that have the Call Chaperone

feature configured on them have a Record softkey.

The Call Chaperone user presses the Record

softkey to record a call.

For chaperoned calls, an announcement is played

or spoken by one of the participants at the start of

the call. An announcement will alert later

participants in the call that the call is being

recorded.

The Call Chaperone feature is supported only with

External Call Control, which allows Cisco Unified

Communications Manager to route audio and

video calls to a route server that hosts routing

rules.

Call display

restrictions

Determines the information that displays for

calling or connected lines, depending on the parties

who are involved in the call.

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

• Cisco Unified Communications Manager

Features and Services Guide, Call Display

Restrictions.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Call forward Allows users to redirect incoming calls to another

number. Call forward options include Call

Forward All, Call Forward Busy, Call Forward No

Answer, and Call Forward No Coverage.

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Directory Number

Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

• Specifying Options that Appear on the

User Options Web Pages, page 5-30.

Call forward all loop

breakout

Detects and prevents Call Forward All loops.

When a Call Forward All loop is detected, the Call

Forward All configuration is ignored and the call

rings through.

For more information, see Cisco Unified

Communications Manager System Guide,

Cisco Unified IP Phones.

Call forward all loop

prevention

Prevents a user from configuring a Call Forward

All destination directly on the phone that creates a

Call Forward All loop or that creates a Call

Forward All chain with more hops than the existing

Forward Maximum Hop Count service parameter

allows.

For more information, see Cisco Unified

Communications Manager System Guide,

Cisco Unified IP Phones.

Call forward

configurable display

Allows you to specify information that appears on

a phone when a call is forwarded. This information

can include the caller name, caller number,

redirected number, and original dialed number.

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

Call forward all

destination override

Allows you to override Call Forward All (CFA) in

cases where the CFA target places a call to the

CFA initiator. This feature allows the CFA target

to reach the CFA initiator for important calls. The

override works whether the CFA target phone

number is internal or external.

For more information, see Cisco Unified

Communications Manager System Guide,

Understanding Directory Numbers.

Call Park Allows users to park (temporarily store) a call and

then retrieve the call by using another phone in the

Cisco Unified Communications Manager system.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Call Park and Directed Call

Park.

Call Pickup Allows users to redirect a call that is ringing on

another phone within their pickup group to their

phone.

You can configure an audio or visual alert for the

primary line on the phone. This alert notifies the

users that a call is ringing in their pickup group.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Call Pickup Configuration.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Call Recording Allows a supervisor to record an active call. The

user might hear a recording audible alert tone

during a call when it is being recorded.

When a call is secured, the security status of the

call is displayed as a lock icon on Cisco Unified IP

Phones. The connected parties might also hear an

audible alert tone that indicates the call is secured

and is being recorded.

Note When an active call is being monitored or

recorded, you can receive or place

intercom calls; however, if you place an

intercom call, the active call will be put on

hold, which causes the recording session to

terminate and the monitoring session to

suspend. To resume the monitoring

session, the party whose call is being

monitored must resume the call.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Monitoring and Recording.

Call Waiting Indicates (and allows users to answer) an incoming

call that rings while on another call. Displays

incoming call information on the phone screen.

For more information, see Cisco Unified

Communications Manager System Guide,

Understanding Directory Numbers.

Caller ID Displays caller identification such as a phone

number, name, or other descriptive text on the

phone screen.

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

• Cisco Unified Communications Manager

Features and Services Guide, Call Display

Restrictions.

• Cisco Unified Communications Manager

Administration Guide, Directory Number

Configuration.

Caller ID Blocking Allows a user to block their phone number or

e-mail address from phones that have caller

identification enabled.

For more information, see:

Cisco Unified Communications Manager

System Guide, Understanding Route Plans.

Cisco Unified Communications Manager

Administration Guide, Directory Number

Configuration.

Cisco Unified Communications Manager

Administration Guide, SIP Profile

Configuration.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Telephony Features Available for the Cisco Unified IP Phone

Calling Party

Normalization

Globalizes or localizes the incoming calling party

number so that the appropriate calling number

presentation displays on the phone. Supports the

international escape character +.

For more information, see Cisco Unified

Communications Features and Services

Guide, Calling Party Normalization.

Cisco Extension

Mobility

Allows a user to temporarily apply a phone number

and user profile settings to a shared Cisco Unified

IP Phone by logging into the Extension Mobility

service on that phone.

Extension Mobility can be useful if users work

from a variety of locations within your company or

if they share a workspace with coworkers.

For more information, see Cisco

Unified Communications Manager Features

and Services Guide, Cisco Extension Mobility.

Cisco Extension

Mobility Change PIN

Enables a user to change the PIN from a Cisco

Unified IP Phone. The PIN can be changed by:

• Using the Change Credentials service of a

Cisco Unified IP Phone

• Using the ChangePIN softkey on the

Extension Mobility logout screen

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Cisco Extension Mobility.

Cisco Extension

Mobility Cross Cluster

Enables a user configured in a home cluster to log

into a Cisco Unified IP Phone in another visiting

cluster.

Before you configure Extension Mobility Cross

Cluster (EMCC), configure Cisco Extension

Mobility on the Cisco Unified IP Phones.

Note Even though the Intercom feature works

with Cisco Extension Mobility (EM), it

cannot be used with EMCC because the

feature must be enabled with a real phone

device. The Intercom feature cannot be

enabled with EM profiles.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Cisco Extension Mobility

Cross Cluster.

Cisco Unified

Communications

Manager Assistant

Enables managers and their assistants to work

together more effectively by providing a

call-routing service, enhancements to phone

capabilities for the manager, and desktop

interfaces that are primarily used by the assistant.

For more information, see Cisco

Unified Communications Manager Features

and Services Guide, Cisco IP Manager

Assistant With Proxy Line Support and Cisco

IP Manager Assistant With Shared Line

Support.

Client matter codes

(CMC)

(SCCP phones only)

Enables a user to specify that a call relates to a

specific client matter.

Note If you are using this feature, you must

disable Enbloc dialing. See Enbloc Dialing

for details.

For more information, see Cisco

Unified Communications Manager Features

and Services Guide, Client Matter Codes and

Forced Authorization Codes.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Telephony Features Available for the Cisco Unified IP Phone

Conference • Allows a user to talk simultaneously with

multiple parties by calling each participant

individually. Conference features include

Conference, Join, cBarge, and Meet-Me.

• Allows a non-initiator in a standard (ad hoc)

conference to add or remove participants; also

allows any conference participant to join

together two standard conferences on the same

line.

• For more information, see

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

• The service parameter, Advance Adhoc

Conference, (disabled by default in Cisco

Unified Communications Manager

Administration) allows you to enable

these features.

For complete information, see the

Cisco Unified Communications Manager

System Guide, Conference Bridges.

Note Be sure to inform your users whether

these features are activated.

Configurable call

forward display

Allows you to specify information that appears on

a phone when a call is forwarded. This information

can include the caller name, caller number,

redirected number, and original dialed number.

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

CTI Applications A computer telephony integration (CTI) route

point can designate a virtual device to receive

multiple, simultaneous calls for

application-controlled redirection.

For more information, see Cisco Unified

Communications Manager Administration

Guide, CTI Route Point Configuration.

Directed Call Park Allows a user to transfer an active call to an

available directed call park number that the user

dials or speed dials.

A Call Park BLF button indicates whether a

directed call park number is occupied and provides

speed-dial access to the directed call park number.

Note If you implement Directed Call Park, avoid

configuring the Park softkey. This prevents

users from confusing the two Call Park

features.

For more information see Cisco Unified

Communications Manager Features and

Services Guide, Call Park and Directed Call

Park.

Directed Call Pickup Allows a user to answer a call that is ringing on a

particular directory number.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Call Pickup.

Direct transfer Allows users to connect two calls to each other

(without remaining on the line).

For more information, see Cisco Unified

Communications Manager System Guide,

Cisco Unified IP Phones.

Distinctive ring Users can customize how their phone indicates an

incoming call and a new voice mail message. Users

can customize up to six distinctive rings.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Custom Phone Rings.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Telephony Features Available for the Cisco Unified IP Phone

Do Not Disturb (DND) When DND is turned on, either no audible rings

occur during the ringing-in state of a call, or no

audible or visual notifications of any type occur.

You can configure the phone to have a softkey

template with a DND softkey or a phone-button

template with DND as one of the selected features.

The following DND-related parameters are

configurable in Cisco Unified Communications

Manager Administration:

• Do Not Disturb—This check box allows you

to enable DND on a per-phone basis. From

Cisco Unified Communications Manager

Administration, choose Device > Phone >

Phone Configuration.

• DND Option—Choose “Call Reject” (to turn

off all audible and visual notifications), or

“Ringer Off” (to turn off only the ringer).

DND Option appears on both the Common

Phone Profile window and the Phone

Configuration window (Phone Configuration

window value takes precedence).

• DND Incoming Call Alert—Choose the type

of alert to play, if any, on a phone for incoming

calls when DND is active. This parameter is

located on both the Common Phone Profile

page and the Phone configuration page (Phone

Configuration window value takes

precedence).

• BLF Status Depicts DND—Enables DND

status to override busy/idle state.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Do Not Disturb.

Enbloc Dialing

(SCCP phones only)

Enbloc dialing enables SCCP to send all digits of a

phone number simultaneously. This feature must

be disabled if either Forced Authorization Codes

(FAC) or Client Matter Codes (CMC) dialing is

being used.

1. To disable enbloc dialing, in Cisco

Unified Communications Manager

Administration, go to Device > Phone.

2. On the Phone Configuration window, in

the “Product Specific Configuration

Layout” area, uncheck the “Enbloc

Dialing” check box, then click Apply

Config, then click Save.

Fast Dial Service Allows a user to enter a Fast Dial code to place a

call. Fast Dial codes can be assigned to phone

numbers or Personal Address Book entries. (See

“Services” in this table.)

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Services Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone

Services.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Telephony Features Available for the Cisco Unified IP Phone

Forced authorization

codes (FAC)

(SCCP phones only)

Controls the types of calls that certain users can

place.

Note If you are using this feature, you must

disable Enbloc dialing. See Enbloc Dialing

for details.

For more information, see Cisco

Unified Communications Manager Features

and Services Guide, Client Matter Codes and

Forced Authorization Codes.

Group call pickup Allows a user to answer a call that is ringing on a

directory number in another group.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Call Pickup.

Headset Sidetone

Level

Enables administrators to configure a higher

sidetone level for user headsets on these Cisco

Unified IP Phones 7941G, 7941G-GE, 7961G, and

7961G-GE:

• High—Increases the voice level played back

in the headset, which encourages a lower

speaking voice and is desirable in

environments such as call centers.

• Use Phone Default—Maintains the existing

voice level played back in the headset.

While some users prefer the higher voice level in

the headset, other users may find the level to be

uncomfortable or they may hear an echo. In this

case, administrators should return the setting to

Use Phone Default.

Typically, only call centers should use the High

setting with the higher voice level played back in

the headset.

To configure the parameter in the Cisco

Unified CM Administration application,

choose Device > Phone, select the appropriate

IP Phones, and scroll to the Product Specific

Configuration Layout pane.

Help system Provides a comprehensive set of topics that appear

on the phone screen

Requires no configuration.

Hold/Resume Allows the user to move a connected call from an

active state to a held state.

• Requires no configuration, unless you

want to use music on hold. See

Music-on-Hold in this table for

information.

• See Hold Reversion in this table.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

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Telephony Features Available for the Cisco Unified IP Phone

Hold Reversion Limits the amount of time that a call can be on hold

before reverting back to the phone that put the call

on hold and alerting the user.

Reverting calls are distinguished from incoming

calls by a single ring (or beep, depending on the

new call indicator setting for the line). This

notification repeats at intervals as long as the call

is not resumed.

A call that triggers Hold Reversion also displays an

animated icon in the call bubble and a brief

message on the status line.

You can configure call focus priority to favor

incoming or reverting calls.

For more information about configuring this

feature, see Cisco Unified Communications

Manager Features and Services Guide, Hold

Reversion.

Hold Status Enables phones with a shared line to distinguish

between the local and remote lines that placed a

call on hold.

No configuration is required.

Hunt Group Display Provides load sharing for calls to a main directory

number. A hunt group contains a series of directory

numbers that can answer the incoming calls.

When an incoming call is offered to a directory

number that is part of the hunt group, this feature

displays the main directory number in addition to

the calling party.

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Hunt List

Configuration.

• Cisco Unified Communications Manager

System Guide, Understanding Route

Plans.

• Cisco Unified Communications Manager

Administration Guide, CTI Route Point

Configuration.

Immediate Divert Allows a user to transfer a ringing, connected, or

held call directly to a voice-messaging system.

When a call is diverted, the line becomes available

to make or receive new calls.

For more information, see Cisco

Unified Communications Manager Features

and Services Guide, Immediate Divert.

Immediate

Divert—Enhanced

Allows users to transfer incoming calls directly to

their voice messaging system or to the voice

messaging system of the original called party.

For more information, see Cisco Unified

Communications Manager System Guide,

Cisco Unified IP Phones.

Intelligent Session

Control

Reroutes a direct call to a user’s mobile phone to

the enterprise number (desk phone). For an

incoming call to a remote destination (mobile

phone), only the remote destination rings; the desk

phone does not ring. When the call is answered on

the mobile phone, the desk phone displays a

Remote in Use message. During these calls, a user

can use the various features of the mobile phone.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Cisco Unified Mobility.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Intercom Allows users to place and receive intercom calls

using programmable phone buttons. You can

configure intercom line buttons to:

• Directly dial a specific intercom extension.

• Initiate an intercom call and then prompt the

user to enter a valid intercom number.

Note If your user logs into the same phone on a

daily basis using their Cisco Extension

Mobility profile, assign the phone button

template that contains intercom

information to their profile, and assign the

phone as the default intercom device for

the intercom line.

Cisco Unified Communications Manager

Feature and Services Guide, Intercom.

Join/Select Allows a user to join two or more calls that are on

one line to create a conference call and remain on

the call.

For more information:

• See Configuring Softkey Templates,

page 5-27.

• See Cisco Unified Communications

Manager System Guide, Cisco Unified IP

Phones.

Join Across

Lines/Select

Allows users to apply the Join feature to calls that

are on multiple phone lines.

For more information:

• See the Configuring Softkey Templates,

page 5-27.

• See Cisco Unified Communications

Manager System Guide, Cisco Unified IP

Phones.

Line select If this feature is disabled (default), then the ringing

line is selected. When enabled, the primary line is

picked up even if a call is ringing on another line.

The user must manually select the other line.

Note This feature can also be enabled or

disabled for Extension Mobility.

For more information, see the option “Always

use prime line” in the following chapters of

Cisco Unified Communications Manager

Administration Guide:

• Device Profile Configuration

• Common Phone Profile Configuration

• Cisco Unified IP Phone Configuration

Line select for voice

messages

When disabled (default), pressing the Messages

button selects the line that has a voice message. If

more than one line has voice mail, then the first

available line is selected. When enabled, the

primary line is always used to retrieve voice

messages.

Note This feature can also be enabled or

disabled for Extension Mobility.

For more information, see the option “Always

use prime line for voice message” in the

following chapters of Cisco Unified

Communications Manager Administration

Guide:

• Device Profile Configuration

• Common Phone Profile Configuration

• Cisco Unified IP Phone Configuration

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Log out of hunt groups Allows users to log out of a hunt group and

temporarily block calls from ringing their phone

when they are not available to take calls. Logging

out of hunt groups does not prevent non-hunt group

calls from ringing their phone.

For more information

• See Configuring Softkey Templates,

page 5-27.

• Cisco Communications Manager System

Guide, Understanding Route Plans.

Malicious caller

identification (MCID)

Allows users to notify the system administrator

about suspicious calls that are received.

For more information see:

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

• Cisco Unified Communications Manager

Features and Services Guide, Malicious

Call Identification.

Meet-Me conference Allows a user to host a Meet-Me conference in

which other participants call a predetermined

number at a scheduled time.

For more information see Cisco Unified

Communications Manager Administration

Guide, Meet-Me Number/Pattern

Configuration.

Message Waiting Defines directory numbers for message-waiting on

and message-waiting off indicator. A directly

connected voice-messaging system uses the

specified directory number to set or to clear a

message-waiting indication for a particular Cisco

Unified IP Phone.

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Message Waiting

Configuration.

• Cisco Unified Communications Manager

System Guide, Voice Mail Connectivity to

Cisco Unified Communications Manager.

Message waiting

Indicator

A light on the handset that indicates that a user has

one or more new voice messages.

For more information see:

• Cisco Unified Communications Manager

Administration Guide, Message Waiting

Configuration.

• Cisco Unified Communications Manager

System Guide, Voice Mail Connectivity to

Cisco Unified Communications Manager.

Missed call logging Allows a user to specify whether missed calls will

be logged in the missed calls directory for a given

line appearance.

For more information see Cisco Unified

Communications Manager Administration

Guide, Directory Number Configuration.

Mobile Connect Enables users to manage business calls using a

single phone number and pick up in-progress calls

on the desktop phone and a remote device such as

a mobile phone. Users can restrict the group of

callers according to phone number and time of day.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Cisco Unified Mobility.

Mobile Voice Access Extends Mobile Connect capabilities by allowing

users to access an interactive voice response (IVR)

system to originate a call from a remote device

such as a cellular phone.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Cisco Unified Mobility.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Multilevel Precedence

and Preemption

(MLPP)

(SCCP phones only)

Provides a method of prioritizing calls within your

phone system. Use this feature when users work in

an environment where they need to make and

receive urgent or critical calls.

For more information see Cisco Unified

Communications Manager Features and

Services Guide, Multilevel Precedence and

Preemption.

Multiple calls per line

appearance

Each line can support multiple calls. Only one call

can be active at any time; other calls are

automatically placed on hold.

For more information see Cisco Unified

Communications Manager System Guide,

Understanding Directory Numbers.

Music on hold Plays music while callers are on hold. For more information see Cisco Unified

Communications Manager Features and

Services Guide, Music On Hold.

Mute Mutes the microphone located in the active handset

or headset.

Requires no configuration.

Onhook call transfer Allows a user to press a single Transfer softkey and

then go on hook to complete a call transfer.

For more information see Cisco Unified

Communications Manager System Guide,

Cisco Unified IP Phones.

Onhook predialing Allows a user to dial a number without going off

hook. The user can then either pick up the handset

or press the Dial softkey.

For more information, see Cisco Unified IP

Phone Guide, Basic Call Handling.

Other group pickup Allows a user to answer a call ringing on a phone

in another group that is associated with the user's

group.

For more information see Cisco Unified

Communications Manager Features and

Services Guide, Call Pickup.

Phone secure web

access

Enables a user to securely access the web with the

use of a phone trust store called “phone-trust.”

Cisco Unified Communications Manager

Security Guide, Product Security Overview.

Plus Dialing Allows the user to dial E.164 numbers prefixed

with a “+” sign.

To dial the + sign, the user needs to press and hold

the “*” key for at least 1 second. This applies to

dialing the first digit for an on-hook or off-hook

call only.

Requires no configuration.

Presence-enabled

directories

Allows a user to monitor the call state of another

directory number (DN) listed in call logs,

speed-dials, and corporate directories. The Busy

Lamp Field (BLF) for the DN displays the call

state.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Presence.

Private Line

Automated Ringdown

(PLAR)

The Cisco Unified Communications Manager

administrator can configure a phone number that

the Cisco Unified IP Phone dials as soon as the

handset goes off hook. This can be useful for

phones that are designated for calling emergency

or “hotline” numbers.

See the Configuring PLAR section in

Directory Number Configuration in

Cisco Unified Communications Manager

Administration Guide, for instructions on how

to configure PLAR.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Privacy Prevents users who share a line from adding

themselves to a call and from viewing information

on their phone screens about the call of the other

user.

For more information see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

• Cisco Unified Communications Manager

Features and Services Guide Barge and

Privacy.

Programmable line

keys (PLK)

The administrator can assign features to line

buttons. Softkeys normally control these features;

for example, New Call, Call Back, End Call, and

Forward All. When the administrator configures

these features on the line buttons, they always

remain visible, so users can have a hard feature key

(for example, a hard New Call key).

For more information, see:

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

• Cisco Unified Communications Manager

Administration Guide, Phone Button

Template Configuration.

• Cisco Unified Communications Manager

Administration Guide, Modifying Phone

Button Templates.

Protected calling Provides a secure (encrypted) connection between

two phones. A security tone plays at the beginning

of the call to indicate that both phones are

protected. Some features, such as conference

calling, shared lines, Extension Mobility, and Join

Across Lines are not available when protected

calling is configured. Protected calls are not

authenticated.

For more information about security, see

Overview of Supported Security Features,

page 1-13.

For additional information, see Cisco Unified

Communications Manager Security Guide.

Quality Reporting Tool

(QRT)

Allows users to use the QRT softkey on a phone to

submit information about problem phone calls.

QRT can be configured for either of two user

modes, depending upon the amount of user

interaction desired with QRT.

For more information see:

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

• Cisco Unified Communications Manager

Features and Services Guide, Quality

Report Tool.

Redial Allows users to call the most recently dialed phone

number by pressing a button.

Requires no configuration.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Remote Port

Configuration

Allows the administrator to configure the speed

and duplex function of the phone Ethernet ports

remotely by using Cisco Unified CM

Administration. This enhances the performance for

large deployments with specific port settings.

Note If the ports are configured for Remote Port

Configuration in Cisco Unified CM, the

data cannot be changed on the phone.

To configure the parameter in the Cisco

Unified CM Administration application,

choose Device > Phone, select the appropriate

IP Phones, and scroll to the Product Specific

Configuration Layout pane (Switch Port

Remote Configuration or PC Port Remote

Configuration).

To configure the setting on multiple phones

simultaneously, configure the Remote Port

Configuration in the Enterprise Phone

Configuration (System > Enterprise Phone

Configuration).

Ring setting Identifies the ring type used for a line when a

phone has another active call.

For more information see:

• Cisco Unified Communications Manager

Administration Guide, Directory Number

Configuration.

• Cisco Unified Communications Manager

Features and Services Guide, Custom

Phone Rings.

• Creating Custom Phone Rings, page 6-2.

Ringer Volume

Control

Enables you to control the minimum

ringer-volume setting and adjust the minimum

volume level for the ringer. Individual users cannot

make the changes to the minimum ringer-volume

setting.

The parameter, Minimum Ring Volume, exists in

the Cisco Unified Communications Manager

Administration, Product Configuration window.

When a user presses the minus (–) side of the

Volume button to reduce the ringer volume in an

on-hook state, the volume decreases only to the

configured minimum volume-level setting. When

the minimum volume level is reached, no status

message appears.

After a system restart, the minimum ringer volume

resets to the minimum ringer-volume setting that is

received from the configuration file. If you

configure a new minimum volume level after the

last startup and the end user had previously set the

minimum ringer volume lower, the ringer volume

will be set to the minimum value from the

configuration file, not to the level set by the user.

This feature does not apply to handset, speaker,

and headset volumes during calls.

To configure the parameter in the Cisco

Unified CM Administration application,

choose Device > Phone, select the appropriate

IP Phones, and scroll to the Product Specific

Configuration Layout pane.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Secure and Nonsecure

Indication Tone

When a phone is configured as secure (encrypted

and trusted) in Cisco Unified CM, it can be given a

protected status. After that, if desired, the

protected phone can be configured to play an

indication tone at the beginning of a call.

Only protected phones hear these secure or

nonsecure indication tones. Nonprotected phones

never hear tones.

If the overall call status changes during the call, the

indication tone changes accordingly. At that time,

the protected phone plays the appropriate tone.

A protected phone plays or does not play a tone

under these circumstances:

• When the Play Secure Indication Tone option

is enabled (True):

–

When end-to-end secure media is

established and the call status is secure,

the phone plays the secure indication tone

(three long beeps with pauses).

–

When end-to-end nonsecure media is

established and the call status is

nonsecure, the phone plays the nonsecure

indication tone (six short beeps with brief

pauses).

• If the Play Secure Indication Tone option is

disabled, no tone is played.

• Protected Device—To change the status of

a secure phone to protected, check the

“Protected Device” check box in Cisco

Unified Communications Manager

Administration > Device > Phone >

Phone Configuration.

• Play Secure Indication Tone—To enable

the protected phone to play a secure or

nonsecure indication tone, set the Play

Secure Indication Tone to True. (The

default is False.) You set this option in

Cisco Unified Communications

Manager Administration > System >

Service Parameters. Select the server and

then the Unified CM service. In the

Service Parameter Configuration window,

select the option in the Feature - Secure

Tone area. (The default is False.)

Secure Conference Allows secure phones to place conference calls

using a secured conference bridge.

As new participants are added by using Confrn,

Join, cBarge, Barge softkeys or MeetMe

conferencing, the secure call icon displays as long

as all participants use secure phones.

The Conference List displays the security level of

each conference participant. Initiators can remove

non-secure participants from the Conference List.

Non-initiators can add or remove conference

participants if the Advanced Adhoc Conference

Enabled parameter is set.

For more information about security, see

Overview of Supported Security Features,

page 1-13.

For additional information, see:

• Cisco Unified Communications Manager

System Guide, Conference Bridges.

• Cisco Unified Communications Manager

Administration Guide, Conference Bridge

Configuration.

• Cisco Unified Communications Manager

Security Guide.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Services Allows you to use the Cisco Unified IP Phone

Services Configuration menu in Cisco

Unified Communications Manager Administration

to define and maintain the list of phone services to

which users can subscribe.

For more information see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone

Services.

Services URL button Allows users to access services from a

programmable button rather than by using the

Services menu on a phone.

For more information see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone

Services.

Session Handoff Allows users to switch calls from a mobile phone

to Cisco Unified devices that share the same line.

Handsets on all the devices on the shared line flash

simultaneously.

After a user answers the call from one of the Cisco

Unified devices, the other Cisco Unified devices

that share the same line display a Remote in Use

message. However, if the call fails to switch from

the mobile phone, the mobile phone may display a

Cannot Move Conversation message.

For more information, see:

Cisco Unified Communications Manager

Features and Services Guide, Cisco Unified

Mobility and Cisco Unified Mobility

Advantage and Cisco Unified Mobile

Communicator Integration.

Shared line Allows a user to have multiple phones that share

the same phone number or allows a user to share a

phone number with a coworker.

For more information see Cisco Unified

Communications Manager System Guide,

Understanding Directory Numbers.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Silent Monitoring Allows a supervisor to silently monitor an active

call. The supervisor cannot be heard by either party

on the call. The user might hear a monitoring

audible alert tone during a call when it is being

monitored.

When a call is secured, the security status of the

call is displayed as a lock icon on Cisco Unified IP

Phones. The connected parties might also hear an

audible alert tone that indicates the call is secured

and is being monitored.

Note When an active call is being monitored or

recorded, you can receive or place

intercom calls; however, if you place an

intercom call, the active call will be put on

hold, which causes the recording session to

terminate and the monitoring session to

suspend. To resume the monitoring

session, the party whose call is being

monitored must resume the call.

For more information, see Cisco Unified

Communications Manager Features and

Services Guide, Monitoring and Recording.

Single Button Barge Allows users to press a line key to Barge or cBarge

into a remote-in-use call on a shared line.

For more information, see:

• Cisco Unified Communications Manager

Administration Guide, Device Pool

Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

• Cisco Unified Communications Manager

Features and Services Guide, Barge and

Privacy.

Speed-dialing Dials a specified number that has been previously

stored.

For more information see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

SSH Access Allows the administrator to enable or disable the

SSH Access setting using the Cisco Unified CM

Administration application.

This option indicates whether the phone supports

the SSH Access.

Settings include:

• Enabled

• Disabled—default

When enabled, it allows the phone to accept the

SSH connections.

Disabling the SSH server functionality of the

phone blocks the SSH access to the phone.

To configure the parameter in the Cisco

Unified CM Administration application,

choose Device > Phone, select the appropriate

IP Phones, scroll to the Product Specific

Configuration Layout pane and select

Enable from the SSH Access drop-down list

box.

If you set the same parameter in the Common

Phone Profile window (Device > Device

Settings > Common Phone Profile), the

precedence order of the settings is:

3. Phone Configuration window settings

4. Common Phone Profile window settings

Time-of-Day Routing Restricts access to specified telephony features by

time period.

For more information see:

• Cisco Unified Communications Manager

Administration Guide, Time Period

Configuration.

• Cisco Unified Communications Manager

System Guide, Time-of-Day Routing.

Time Zone Update Updates the Cisco Unified IP Phone with time zone

changes.

For more information, see Cisco Unified

Communications Manager Administration

Guide, Date/Time Group Configuration.

Transfer Allows users to redirect connected calls from their

phones to another number.

Requires no configuration.

UCR 2008 The IP Phones using SCCP support Unified

Capabilities Requirements (UCR) 2008 by

providing the following functions:

• Support for Federal Information Processing

Standard (FIPS) 104-2

• Support for TVS IPv6

• Support for 80-bit SRTCP Tagging

As an IP Phone administrator, some of these

functions require you to set up specific parameters

in Cisco Unified Communications Manager

Administration.

See Setting up UCR 2008, page 5-34

Video mode

(SCCP phones only)

Allows a user to select the video display mode for

viewing a video conference, depending on the

modes configured in the system.

For more information:

• See Cisco Unified Communications

Manager Administration Guide,

Conference Bridge Configuration.

• See Cisco Unified Communications

Manager System Guide, Understanding

Video Telephony.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Product Specific Configuration Parameters

Cisco Unified Communications Manager Administration allows you to set some product specific

configuration parameters for Cisco Unified IP Phones. Table 5-2 lists the configuration windows, their

paths, and the parameters in Cisco Unified Communications Manager Administration.

Video Support

(SCCP phones only)

Enable video support on the phone. For more information see:

• Cisco Unified Communications Manager

Administration Guide, Conference Bridge

Configuration.

• Cisco Unified Communications Manager

System Guide, Understanding Video

Telephony.

• Cisco VT Advantage Administration

Guide.

Voice messaging

system

Enables callers to leave messages if calls are

unanswered.

For more information see:

• Cisco Unified Communications Manager

Administration Guide, Cisco Voice-Mail

Port Configuration.

• Cisco Unified Communications Manager

System Guide, Voice Mail Connectivity to

Cisco Unified Communications Manager.

VPN client Provides a VPN connection using SSL on the

Cisco Unified IP Phones 7942G and 7962G for

situations in which a phone is located outside a

trusted network or when network traffic between

the phone and Cisco Unified Communications

Manager must cross untrusted networks.

(Supported only for the Cisco Unified IP Phones

7942G and 7962G.)

For more information, see the Cisco Unified

Communications Manager Security Guide,

Configuring Virtual Private Networks.

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Product Specific Configuration Parameters

Ta b l e 5-2 Configuration parameters for Cisco Unified IP Phones

Configuration Window Path Parameters

Enterprise Phone

Configuration window

System > Enterprise Phone

Configuration

You can set the following parameters

in any of the three configuration

windows:

• Settings Access

• Video Capabilities

• Web Access

• Load Server

• RTCP

• Peer Firmware Sharing

• Cisco Discovery Protocol (CDP):

Switch Port

• Cisco Discovery Protocol (CDP):

PC Port

• Link Layer Discovery Protocol -

Media Endpoint Discover

(LLDP-MED): Switch Port

• Link Layer Discovery Protocol

(LLDP): PC Port

• IPv6 Load Server

• 802.1x Authentication

• Switch Port Remote Configuration

• PC Port Remote Configuration

• Automatic Port Synchronization

When you set the parameters, select

the Override Common Settings check

box for each setting you wish to

update. If you do not check this box,

the corresponding parameter setting

does not take effect. If you set the

parameters at the three configuration

windows, the setting takes precedence

in the following order:

• Phone Configuration window

• Common Phone Profile window

• Enterprise Phone Configuration

window

Common Phone Profile

window

Device > Device Settings >

Common Phone Profile

Phone Configuration

window

Device > Phone; Product

Specific Configuration portion

of window

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Corporate and Personal Directories

The Directories button on the Cisco Unified IP Phones gives users access to several directories. These

directories can include:

• Corporate Directory—Allows a user to look up phone numbers for coworkers.

To support this feature, you must configure corporate directories. See Configuring Corporate

Directories, page 5-24 for more information.

• Personal Directory—Allows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure the personal directory.

See Configuring Personal Directory, page 5-24 for more information.

Configuring Corporate Directories

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP)

directory to store authentication and authorization information about users of Cisco Unified

Communications Manager applications that interface with Cisco Unified Communications Manager.

Authentication establishes the users’ rights to access the system. Authorization identifies the telephony

resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, see LDAP System Configuration, LDAP Directory Configuration,

and LDAP Authentication Configuration in Cisco Unified Communications Manager Administration

Guide.

After the LDAP directory configuration completes, users can use the Corporate Directory service on

their Cisco Unified IP Phones to look up users in the corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

• Personal Address Book (PAB)

• Personal Fast Dials (Fast Dials)

• Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:

• From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified

Communications Manager User Options web pages

• From the Cisco Unified IP Phone—Users can choose Directories > Personal Directory to access

the PAB and Fast Dials features from their phones

• From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their

PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft

Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows

Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end user data that

pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.

To configure Personal Directory from a web browser, users must access their User Options web pages.

You must provide users with a URL and login information.

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Chapter 5 Configuring Features, Templates, Services, and Users

Modifying Phone Button Templates

To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To

obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified

Communications Manager Administration, then locate and click Cisco IP Phone Address Book

Synchronizer.

Modifying Phone Button Templates

Phone button templates let you assign speed dials and call-handling features to programmable line

buttons. Call-handling features that can be assigned to buttons include call forward, hold, and

conference.

Ideally, you modify templates before registering phones on the network. In this way, you can access

customized phone button template options from Cisco Unified Communications Manager during

registration.

To modify a phone button template, choose Device > Device Settings > Phone Button Template from

Cisco Unified Communications Manager Administration. To assign a phone button template to a phone,

use the Phone Button Template field in the Cisco Unified Communications Manager Administration

Phone Configuration page. See Cisco Unified Communications Manager Administration Guide and

Cisco Unified Communications Manager System Guide for more information.

Cisco Unified IP Phone 7962G

The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for

lines and assigns buttons 3 through 6 as speed dial.

The recommended standard Cisco Unified IP Phone 7962G template uses buttons 1 and 2 for lines,

assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively.

Cisco Unified IP Phone 7942G

The default Cisco Unified IP Phone 7942G template that ships with the phone uses buttons 1 and 2 for

lines.

The recommended standard Cisco Unified IP Phone 7942G template uses buttons 1 and 2 for lines.

Cisco Unified IP Phone 7961G /7961G-GE

The default template that ships with the 7961G/7961G-GE uses buttons 1 and 2 for lines and buttons 3

through 8 as speed dial.

The recommended standard Cisco Unified IP Phone 7961G/7961G-GE template uses buttons 1 and 2 for

lines, assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer,

respectively.

Cisco Unified IP Phone 7941G/7941G-GE

The default template that ships with the Cisco Unified IP Phone 7941G/7941G-GE uses buttons 1 and 2

for lines.

To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.

For more information about softkey templates, see Configuring Softkey Templates, page 5-27.

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Chapter 5 Configuring Features, Templates, Services, and Users

Modifying Phone Button Templates

Modifying a Phone Button Template for Personal Address Book or Fast Dials

You can modify a phone button template to associate a service URL with a line button. Doing so enables

users to have single-button access to the PAB and Fast Dials. Before you modify the phone button

template, you must configure PAB or Fast Dials as an IP Phone service.

To configure PAB or Fast Dial as an IP Phone service (if it is not already a service), follow these steps:

Procedure

Step 1 Choose Device >Device Settings > Phone Services.

The Find and List IP Phone Services window displays.

Step 2 Click Add New.

The IP Phone Services Configuration window displays.

Step 3 Enter the following settings:

• Service Name and ASCII Service Name—Enter Personal Address Book.

• Service Description—Enter an optional description of the service.

• Service URL

For PAB, enter the following URL:

http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab

For Fast Dial, enter the following URL:

http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd

• Secure Service URL

For PAB, enter the following URL:

https://<Unified CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=pab

For Fast Dial, enter the following URL:

https://<Unified-CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=fd

• Service Category—Select XML Service.

• Service Type—Select Directories.

• Enable—Select the check box.

Step 4 Click Save.

You can add, update, or delete service parameters as needed as described in IP Phone Service Parameters

in the Cisco Unified Communications Manager Administration Guide.

Note If you change the service URL, remove an IP Phone service parameter, or change the name

of a phone service parameter for a phone service to which users are subscribed, you must

click Update Subscriptions to update all currently subscribed users with the changes, or

users must resubscribe to the service to rebuild the correct URL.

To modify a phone button template for PAB or Fast Dial, follow these steps:

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Configuring Softkey Templates

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings >

Phone Button Template.

Step 2 Click Find.

Step 3 Select the phone model.

Step 4 Click Copy, enter a name for the new template, and then click Save.

The Phone Button Template Configuration window opens.

Step 5 Identify the button you would like to assign, and select Service URL from the Features drop-down list

box associated with the line.

Step 6 Click Save to create a new phone button template using the service URL.

Step 7 Choose Device > Phone and open the Phone Configuration window for the phone.

Step 8 Select the new phone button template from the Phone Button Template drop-down list box.

Step 9 Click Save to store the change and then click Apply Config to implement the change.

The phone user can now access the User Options pages and associate the service with a button on the

phone.

For additional information on IP Phone services, see the Cisco Unified Communications Manager

Administration Guide, IP Phone Services Configuration. For additional information on configuring line

buttons, see the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone

Configuration.

Configuring Softkey Templates

Using Cisco Unified Communications Manager Administration, you can manage softkeys associated

with applications that are supported by the Cisco Unified IP Phone 7962G and 7942G.

Cisco Unified Communications Manager supports two types of softkey templates: standard and

nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard Assistant,

Standard Manager, and Standard Shared Mode Manager. An application that supports softkeys can have

one or more standard softkey templates associated with it. You can modify a standard softkey template

by making a copy of it, giving it a new name, and making updates to that copied softkey template. You

can also modify a nonstandard softkey template.

To configure softkey templates, choose Device > Device Settings > Softkey Template from

Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use

the Softkey Template field in the Cisco Unified Communications Manager Administration Phone

Configuration page. See Cisco Unified Communications Manager Administration Guide, Cisco Unified

Communications Manager System Guide for more information.

Note The Cisco Unified IP Phones support all the softkeys that are configurable in Cisco Unified

Communications Manager Administration.

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Chapter 5 Configuring Features, Templates, Services, and Users

Setting Up Services

The Services button on the Cisco Unified IP Phones gives users access to Cisco Unified IP Phone

Services. You can also assign services to the programmable buttons on the phone. These services

comprise XML applications that enable the display of interactive content with text and graphics on the

phone. Examples of services include local movie times, stock quotes, and weather reports.

Before a user can access any service,

• You must use Cisco Unified Communications Manager Administration to configure available

services.

• The user must subscribe to services by using the Cisco Unified Communications Manager User

Options application. This web-based application provides a graphical user interface (GUI) for

limited, end user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and verify that users can

access those sites from your corporate IP telephony network.

To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified

Communications Manager Administration. See Cisco Unified Communications Manager

Administration Guide and to Cisco Unified Communications Manager System Guide for more

information.

After you configure these services, verify that your users have access to the Cisco Unified CM User

Options web-based application, from which they can select and subscribe to configured services. See

How Users Subscribe to Services and Configure Phone Features, page A-3 for a summary of the

information that you must provide to end users.

Cisco Unified IP Phones can support up to four HTTP/HTTPS active client connections and up to four

HTTP/HTTPS active server connections at one time. A few examples of HTTP/HTTPS services include:

• Extension Mobility

• Directories

• Messages

Note To configure extension mobility services for users, see Cisco Unified Communications Manager

Features and Services Guide.

Adding Users to Cisco Unified Communications Manager

Adding users to Cisco Unified Communications Manager allows you to display and maintain

information about users and allows each user to perform these tasks:

• Access the corporate directory and other customized directories from a Cisco Unified IP Phone.

• Create a personal directory.

• Set up speed dial and call forwarding numbers.

• Subscribe to services that are accessible from a Cisco Unified IP Phone.

You can add users to Cisco Unified Communications Manager using either of these methods:

• To add users individually, choose User Management > End User from Cisco Unified

Communications Manager Administration.

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Chapter 5 Configuring Features, Templates, Services, and Users

Managing the User Options Web Pages

See Cisco Unified Communications Manager Administration Guide for more information about

adding users. See Cisco Unified Communications Manager System Guide for details about user

information.

• To add users in batches, use the Bulk Administration Tool. This method also enables you to set an

identical default password for all users.

See Cisco Unified Communications Manager Bulk Administration Guide for details.

Managing the User Options Web Pages

From the User Options web page, users can customize and control several phone features and settings.

For detailed information about the User Options web pages, see Cisco Unified IP Phone 7962G, 7942G,

7961G, 7961G-GE, 7941G, and 7941G-GE User Guide.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must add the user to the standard Cisco

Unified Communications Manager end user group and associate the appropriate phone with the user.

To add the user to the standard Cisco Unified Communications Manager end user group, you follow

these steps:

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose User Management > User

Groups.

The Find and List Users window displays.

Step 2 Enter the appropriate search criteria and click Find.

Step 3 Click on the Standard CCM End Users link. The User Group Configuration page for the Standard

CCM End Users displays.

Step 4 Click Add End Users to Group. The Find and List Users window displays.

Step 5 Use the Find User drop-down list boxes to find the end users that you want to add and click Find.

Step 6 A list of end users that matches your search criteria displays.

Step 7 In the list of records that displays, click the check box next to the users that you want to add to this user

group. If the list comprises multiple pages, use the links at the bottom to see more results.

Note The list of search results does not display end users that already belong to the user group.

Step 8 Click Add Selected.

To associate appropriate phones with the user, you must follow these steps:

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Managing the User Options Web Pages

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User.

The Find and List Users window displays.

Step 2 Enter the appropriate search criteria and click Find.

Step 3 In the list of records that display, click the link for the user.

Step 4 Click Device Association.

The User Device Association window displays.

Step 5 Enter the appropriate search criteria and click Find.

Step 6 Choose the device that you want to associate with the end user by checking the box to the left of the

device.

Step 7 Click Save Selected/Changes to associate the device with the end user.

Make sure to provide end users with the following information about the User Options web pages:

• The URL required to access the application. This URL is:

https://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web

server is installed.

• The user ID and default password needed to access the application.

These settings correspond to the values you entered when you added the user to Cisco Unified

Communications Manager (see Adding Users to Cisco Unified Communications Manager,

page 5-28).

For additional information, see:

• Cisco Unified Communications Manager Administration Guide, User Group Configuration.

• Cisco Unified Communications Manager Administration Guide, End User Configuration.

• Cisco Unified Communications Manager System Guide, Roles and User Groups.

Specifying Options that Appear on the User Options Web Pages

Most options that are on the User Options web pages appear by default. However, the following options

must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco

Unified Communications Manager Administration:

• Show Ring Settings

• Show Line Text Label Settings

• Show Call Forwarding

Note The settings apply to all User Options web pages at your site.

To specify the options that appear on the User Options web pages, follow these steps:

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Chapter 5 Configuring Features, Templates, Services, and Users

Enabling EnergyWise on the Cisco Unified IP Phone

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise

Parameters.

The Enterprise Parameters Configuration window appears.

Step 2 In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages

by choosing one of these values from the Parameter Value drop-down list box for the parameter:

• True—Option displays on the User Options web pages (default except for Show Ring Settings,

Show Line Text Label, and Show Call Forwarding).

• False—Option does not display on the User Options web pages.

• Show All Settings—All call forward settings display on the User Options web pages (default).

• Hide All Settings—No call forward settings display on the User Options web pages.

• Show Only Call Forward All—Only call forward all calls displays on the User Options web pages.

Enabling EnergyWise on the Cisco Unified IP Phone

To reduce power consumption, you can configure the phone to sleep (power down) and wake (power up)

if your system includes an EnergyWise controller (for example, a Cisco Switch with the EnergyWise

feature enabled).

You configure settings in Cisco Unified Communications Manager Administration to enable

EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display

configuration parameters.

When EnergyWise is enabled and a sleep time is set, the phone sends a request to the switch to wake it

up at the configured time. The switch sends back either an acceptance or a rejection of the request. If the

switch rejects the request or does not reply, the phone does not power down. If the switch accepts the

request, the idle phone goes to sleep, reducing its power consumption to a predetermined level. A phone

that is not idle sets an idle timer, and goes to sleep after the timer expires.

At the scheduled wake time, the system restores power to the phone, waking it up. To wake up the phone

before the wake time, you must power on the phone from the switch. For more information, see the

switch documentation.

Table 5-3 explains the Cisco Unified Communications Manager Administration fields that control the

EnergyWise settings. You configure these fields in Cisco Unified Communications Manager

Administration by choosing Device > Phone. You can also configure EnergyWise parameters in the

Enterprise Phone Configuration and Common Phone Profile Configuration windows.

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Enabling EnergyWise on the Cisco Unified IP Phone

Ta b l e 5-3 EnergyWise Configuration Fields

Field Description

Enable Power Save Plus Selects the schedule of days for which the phone powers off. Select multiple days by

pressing and holding the Control key while clicking the days for the schedule.

By default, no days are selected.

When Enable Power Save is checked, you receive a message to warn about emergency

(e911) concerns.

Caution While power save plus mode (the mode) is in effect, endpoints configured for

the mode are disabled for emergency calling and from receiving inbound calls.

By selecting this mode, you agree to the following: (i) you are taking full

responsibility for providing alternate methods for emergency calling and

receiving calls while the mode is in effect; (ii) Cisco has no liability in

connection with your selection of the mode and all liability in connection with

enabling the mode is your responsibility; and (iii) you will inform users of the

effects of the mode on calls, calling and otherwise.

Note To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides

check box. Leaving the Allow EnergyWise Overrides checked with no days

selected in the Enable Power Save Plus field does not disable Power Save Plus.

Phone On Time Determines when the phone automatically turns on for the days selected in the Enable

Power Save Plus field.

Enter the time in this field in 24 hour format, where 00:00 is midnight.

For example, to automatically power up the phone at 7:00 a.m. (0700), enter 7:00. To

power up the phone at 2:00 p.m. (1400), enter 14:00.

The default value is blank, which means 00:00.

Note The Phone On Time must be at least 20 minutes later than the Phone Off Time. For

example, if the Phone Off Time is 7:00, the Phone On Time must be no earlier than

7:20.

Phone Off Time The time of day that the phone powers down for the days selected in the Enable Power Save

Plus field. If the Phone On Time and the Phone Off Time fields contain the same value, the

phone does not power down.

Enter the time in this field in 24 hour format, where 00:00 is midnight.

For example, to automatically power down the phone at 7:00 a.m. (0700), enter 7:00. To

power down the phone at 2:00 p.m. (1400), enter 14:00.

The default value is blank, which means 00:00.

Note The Phone On Time must be at least 20 minutes later than the Phone Off Time. For

example, if the Phone Off Time is 7:00, the Phone On Time must be no earlier than

7:20.

Phone Off Idle Timeout The length of time that the phone must be idle before the phone powers down.

The range of the field is 20 to 1440 minutes.

The default value is 60 minutes.

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Enabling EnergyWise on the Cisco Unified IP Phone

Enable Audible Alert When enabled, instructs the phone to play an audible alert starting at 10 minutes before the

time specified in the Phone Off Time field.

The audible alert uses the phone ringtone, which briefly plays at specific times during the

10-minute alerting period. The alerting ringtone plays at the user’s designated volume

level. The audible alert schedule is:

• 10 minutes before power down, play the ringtone four times

• 7 minutes before power down, play the ringtone four times

• 4 minutes before power down, play the ringtone four times

• 30 seconds before power down, play the ringtone 15 times or until the phone powers

down

This check box applies only if the Enable Power Save Plus list box has one or more days

selected.

EnergyWise Domain The EnergyWise domain that the phone is in. The maximum length is 127 characters.

EnergyWise Secret The security secret password that is used to communicate with the endpoints in the

Energywise domain.

The maximum length is 127 characters.

Allow EnergyWise Overrides This check box determines whether you will allow the EnergyWise domain controller

policy to send power-level updates to the phones. The following conditions apply:

1. If the phone is in Power Save or at full power and the level is set to any standby level,

the phone will go to Power Save when idle and remain there until the next Unified CM

scheduled power-level change or user interaction.

2. If the phone is in Power Save or at full power and the level is set to any nonoperational

level, the phone will power down when idle and remain powered down until the switch

reapplies power or the user wakes the phone.

For example, assume the Phone Off Time is set to 22:00 (10:00 p.m.), the value in the

Phone On Time field is 06:00 (6:00 a.m.), and Enable Power Save Plus has one or more

days selected.

• If EnergyWise directs the phone to turn off at 20:00 (8:00 p.m.), that directive will

remain in effect (assuming no phone user intervention occurs) until the configured

Phone On Time at 6:00 a.m.

• At 6 a.m., the phone will turn on and resume receiving its power-level changes from

the settings in Cisco Unified Communications Manager Administration.

• To change the power level on the phone again, EnergyWise must reissue a new 

power- level change command.

Note To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides

check box. Leaving the Allow EnergyWise Overrides checked with no days

selected in the Enable Power Save Plus field does not disable Power Save Plus.

Field Description

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Enabling EnergyWise on the Cisco Unified IP Phone

Setting up UCR 2008

The parameters that support UCR 2008 reside in Cisco Unified Communications Manager

Administration. The following table describes the parameters and indicates the procedure to change the

setting.

Ta b l e 5-4 UCR 2008 parameter location

Configuring UCR 2008 in Phone

Use the following procedure to set the following UCR 2008 parameters:

• SSH Access

• Web Access

• HTTPS Server

Step 1 Choose Device > Phone.

Step 2 Set the SSH Access parameter to Disabled.

Step 3 Set the Web Access parameter to Disabled.

Parameter Administration Path Procedure

FIPS Mode Device > Device Settings > Common

Phone Profile

Configuring UCR 2008 in Common Phone

Profile, page 5-35

System > Enterprise Phone

Configuration

Configuring UCR 2008 in Enterprise Phone

Configuration, page 5-35

SSH Access Device > Phone Configuring UCR 2008 in Phone,

page 5-34

Device > Device Settings > Common

Phone Profile

Configuring UCR 2008 in Common Phone

Profile, page 5-35

Web Access Device > Phone Configuring UCR 2008 in Phone,

page 5-34

Disabling and Enabling Web Page Access,

page 7-3

HTTPS Server Device > Phone Configuring UCR 2008 in Phone,

page 5-34

System > Enterprise Phone

Configuration

Configuring UCR 2008 in Enterprise Phone

Configuration, page 5-35

80-bit SRTCP Device > Device Settings > Common

Phone Profile

Configuring UCR 2008 in Common Phone

Profile, page 5-35

System > Enterprise Phone

Configuration

Configuring UCR 2008 in Enterprise Phone

Configuration, page 5-35

IP Addressing Mode Device > Device Settings > Common

Device Configuration

Network Configuration Menu, page 4-34

IP Addressing Mode Preference

for Signaling

Device > Device Settings > Common

Device Configuration

Network Configuration Menu, page 4-34

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Enabling EnergyWise on the Cisco Unified IP Phone

Step 4 Set the HTTPS Service parameter to https only.

Step 5 Click Save.

Configuring UCR 2008 in Common Phone Profile

Use the following procedure to set the following UCR 2008 parameters:

• FIPS Mode

• SSH Access

• 80-bit SRTCP

Step 1 Choose Device > Device Settings > Common Phone Profile.

Step 2 Set the FIPS Mode parameter to Enabled.

Step 3 Set the SSH Access parameter to Disabled.

Step 4 Set the 80-bit SRTCP parameter to Enabled.

Step 5 Click Save.

Configuring UCR 2008 in Enterprise Phone Configuration

Use the following procedure to set the following UCR 2008 parameters:

• FIPS Mode

• HTTPS Server

• 80-bit SRTCP

Step 1 Choose Device > Device Settings > Common Phone Profile.

Step 2 Set the FIPS Mode parameter to Enabled.

Step 3 Set the HTTPS Server parameter to https only.

Step 4 Set the 80-bit SRTCP parameter to Enabled.

Step 5 Click Save.

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Enabling EnergyWise on the Cisco Unified IP Phone

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Customizing the Cisco Unified IP Phones

This chapter explains how you customize configuration files, phone ring sounds, and background images

at your site. Ring sounds play when the phone receives a call. Background images appear on the phone

LCD screen.

This chapter includes these topics:

• Customizing and Modifying Configuration Files, page 6-1

• Creating Custom Phone Rings, page 6-2

• Creating Custom Background Images, page 6-3

• Configuring Wideband Codec, page 6-6

Customizing and Modifying Configuration Files

You can modify configuration files (for example, edit the xml files) and add customized files (for

example, custom ring tones, call back tones, phone backgrounds) to the TFTP directory. You can modify

files and add customized files to the TFTP directory in Cisco Unified Communications Operating

System Administration, from the TFTP Server File Upload window. See Cisco Unified Communications

Operating System Administration Guide for information about how to upload files to the TFTP folder

on a Cisco Unified Communications Manager server.

You can obtain a copy of the Ringlist.xml and List.xml files from the system using the following admin

command-line interface (CLI) “file” commands:

• admin:file

–

file list*

–

file view*

–

file search*

–

file get*

–

file dump*

–

file tail*

–

file delete*

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Creating Custom Phone Rings

The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1

and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring

sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along

with an XML file (named Ringlist.xml) that describes the ring list options that are available at your site,

exist in the TFTP directory on each Cisco Unified Communications Manager server.

For more information, see Custom Phone Rings in Cisco Unified Communications Manager Features

and Services Guide and Software Upgrades in Cisco Unified Communications Operating System

Administration Guide.

The following sections describe how you can customize the phone rings that are available at your site by

creating PCM files and editing the Ringlist.xml file:

• Ringlist.xml File Format Requirements, page 6-2

• PCM File Requirements for Custom Ring Types, page 6-3

• Configuring a Custom Phone Ring, page 6-3

Ringlist.xml File Format Requirements

The Ringlist.xml file defines an XML object that contains a list of phone ring types. This file can include

up to 50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and

the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The

Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

The CiscoIPPhoneRinglist XML object uses the following simple tag set to describe the information:

<Ring>

</Ring>

</CiscoIPPhoneRingList>

The following characteristics apply to the definition names. You must include the required DisplayName

and FileName for each phone ring type.

• DisplayName defines the name of the custom ring for the associated PCM file that will display on

the Ring Type menu of the Cisco Unified IP Phone.

• FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.

Note The DisplayName and FileName fields must not exceed 25 characters.

This example shows a Ringlist.xml file that defines two phone ring types:

<Ring>

<DisplayName>Analog Synth 1</DisplayName>

<FileName>Analog1.raw</FileName>

</Ring>

<Ring>

<DisplayName>Analog Synth 2</DisplayName>

<FileName>Analog2.raw</FileName>

</Ring>

</CiscoIPPhoneRingList>

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Creating Custom Background Images

PCM File Requirements for Custom Ring Types

The PCM files for the rings must meet the following requirements for proper playback on

Cisco Unified IP Phones:

• Raw PCM (no header)

• 8000 samples per second

• 8 bits per sample

• uLaw compression

• Maximum ring size—16080 samples

• Minimum ring size—240 samples

• Number of samples in the ring is evenly divisible by 240.

• Ring starts and ends at the zero crossing.

To create PCM files for custom phone rings, you can use any standard audio editing packages that

support these file format requirements.

Configuring a Custom Phone Ring

To create custom phone rings for the Cisco Unified IP Phone, follow these steps:

Procedure

Step 1 Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the format

guidelines that are listed in PCM File Requirements for Custom Ring Types, page 6-3.

Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified

Communications Manager in your cluster. For more information, see Software Upgrades in Cisco

Unified Communications Operating System Administration Guide.

Step 3 Use an text editor to edit the Ringlist.xml file. See Ringlist.xml File Format Requirements, page 6-2 for

information about how to format this file and for a sample Ringlist.xml file.

Step 4 Save your modifications and close the Ringlist.xml file.

Step 5 To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Unified Serviceability

or disable and re-enable the “Enable Caching of Constant and Bin Files at Startup” TFTP service

parameter (located in the Advanced Service Parameters).

Creating Custom Background Images

You can provide users with a choice of background images for the LCD screen on their phones. Users

can select a background image by choosing Settings > User Preferences > Background Images on the

phone.

The image choices that users see come from PNG images and an XML file (called List.xml) that are

stored on the TFTP server used by the phone. By storing your own PNG files and editing the XML file

on the TFTP server, you can designate the background images from which users can choose. In this way,

you can provide custom images, such as your company logo.

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Chapter 6 Customizing the Cisco Unified IP Phones

Creating Custom Background Images

The following sections describe how you can customize the background images that are available at your

site by creating your own PNG files and editing the List.xml file:

• List.xml File Format Requirements, page 6-4.

• PNG File Requirements for Custom Background Images, page 6-5.

• Configuring a Custom Background Image, page 6-5

Note The XSI Screen Width Enhancement feature, when implemented on Cisco Unified IP Phones, enhances

the viewability of the Messages, Directories, and Services screens. These screens may appear in Normal

mode or in Wide mode, depending on how the phone is set up. For information, see Cisco Unified IP

Phone Services Application Development Notes.

List.xml File Format Requirements

The List.xml file defines an XML object that contains a list of background images. The List.xml file is

stored in the following subdirectory on the TFTP server:

/Desktops/320x196x4

Tip If you are manually creating the directory structure and the List.xml file, you must ensure that the

directories and files can be accessed by the user\CCMService, which is used by the TFTP service.

For more information, see Software Upgrades in Cisco Unified Communications Operating System

Administration Guide.

The List.xml file can include up to 50 background images. The images are in the order that they appear

in the Background Images menu on the phone. For each image, the List.xml file contains one element

type, called ImageItem. The ImageItem element includes these two attributes:

• Image—Uniform resource identifier (URI) that specifies where the phone obtains the thumbnail

image that will appear on the Background Images menu on a phone.

• URL—URI that specifies where the phone obtains the full size image.

The following example shows a List.xml file that defines two images. The required Image and URL

attributes must be included for each image. The TFTP URI that is shown in the example is the only

supported method for linking to full size and thumbnail images. HTTP URL support is not provided.

List.xml Example

<ImageItem Image=”TFTP:Desktops/320x196x4/TN-Fountain.png”

URL=”TFTP:Desktops/320x196x4/Fountain.png”/>

<ImageItem Image=”TFTP:Desktops/320x196x4/TN-FullMoon.png”

URL=”TFTP:Desktops/320x196x4/FullMoon.png”/>

</CiscoIPPhoneImageList>

The Cisco Unified IP Phone firmware includes a default background image. This image is not defined

in the List.xml file. The default image is always the first image that appears in the Background Images

menu on the phone.

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Creating Custom Background Images

PNG File Requirements for Custom Background Images

Each background image requires two PNG files:

• Full size image—Version that appears on the on the phone.

• Thumbnail image—Version that appears on the Background Images screen from which users can

select an image. The thumbnail image must be 25% of the size of the full size image.

Tip Many graphics programs provide a feature that will resize a graphic. An easy way to create a

thumbnail image is to first create and save the full size image, then use the sizing feature in the

graphics program to create a version of that image that is 25% of the original size. Save the thumbnail

version with a different name than the full size image.

The PNG files for background images must meet the following requirements for proper display on the

Cisco Unified IP Phone:

• Full size image—320 pixels (width) X 196 pixels (height)

• Thumbnail image—80 pixels (width) X 49 pixels (height)

Tip If you are using a graphics program that supports a posterize feature for grayscale, set the

number of tonal levels per channel to 16, and the image will posterize to 16 shades of grayscale.

Configuring a Custom Background Image

To create custom background images for the Cisco Unified IP Phone, follow these steps:

Procedure

Step 1 Create two PNG files for each image (a full size version and a thumbnail version). Ensure the PNG files

comply with the format guidelines that are listed in PNG File Requirements for Custom Background

Images, page 6-5.

Step 2 Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco

Unified Communications Manager:

/Desktops/320x196x4

Note The file name and subdirectory parameters are case sensitive. Be sure to use the forward slash

“/” when you specify the subdirectory path.

To upload the files, choose Software Upgrades > Upload TFTP Server File in Cisco Unified

Communications Operating System Administration. For more information, see Software Upgrades in

Cisco Unified Communications Operating System Administration Guide.

Note If the folder does not exist, the folder gets created and the files get uploaded to the folder.

Step 3 You must also copy the customized images and files to the other TFTP servers that the phone may

contact to obtain these files.

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Configuring Wideband Codec

Note Cisco recommends that you also store backup copies of custom image files in another location.

You can use these backup copies if the customized files are overwritten when you upgrade

Cisco Unified Communications Manager.

Step 4 Use a text editor to edit the List.xml file. See List.xml File Format Requirements, page 6-4 for the

location of this file, formatting requirements, and a sample file.

Step 5 Save your modifications and close the List.xml file.

Note When you upgrade Cisco Unified Communications Manager, a default List.xml file will replace

your customized List.xml file. After you customize the List.xml file, make a copy of the file and

store it in another location. After upgrading Cisco Unified Communications Manager, replace

the default List.xml file with your stored copy.

Step 6 To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified Communications

Manager Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup

TFTP service parameter (located in the Advanced Service Parameters).

Configuring Wideband Codec

If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by

default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the

call can connect using the G.722 codec in place of G.711. This situation occurs regardless of whether

the user has enabled a wideband headset or wideband handset, but if either the headset or handset is

enabled, the user may notice greater audio sensitivity during the call. Greater sensitivity means

improved audio clarity but also means that more background noise can be heard by the far

endpoint—noise such as rustling papers or nearby conversations. Even without a wideband headset or

handset, some users may prefer the additional sensitivity of G.722. Other users may be distracted by the

additional sensitivity of G.722.

Two parameters in Cisco Unified Communications Manager Administration affect whether wideband is

supported for this Cisco Unified Communications Manager server or a specific phone:

• Advertise G.722 Codec—From Cisco Unified Communications Manager Administration, choose

System > Enterprise Parameters. The default value of this enterprise parameter is True, which

means that all Cisco Unified IP Phone models that are described in this administration guide and are

registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified

Communications Manager. For more information, see the Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones chapter.

• Advertise G.722 Codec—From Cisco Unified Communications Manager Administration, choose

Device > Phone. The default value of this product-specific parameter is to use the value specified

in the enterprise parameter. If you want to override this on a per-phone basis, choose Enabled or

Disabled in the Advertise G.722 Codec parameter on the Product Specific Configuration area of the

Phone Configuration window.

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Monitoring the Cisco Unified IP Phones

Remotely

Each Cisco Unified IP Phone has a web page from which you can view a variety of information about

the phone, including:

• Device information

• Network configuration information

• Network statistics

• Device logs

• Streaming statistics

Note The Cisco Unified IP Phones does not support web access on its IPv6 address.

This chapter describes the information that you can obtain from the phone’s web page. You can use this

information to remotely monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information directly from a phone. For more information, see Viewing

Model Information, Status, and Statistics on the Cisco Unified IP Phones.

For more information about troubleshooting the Cisco Unified IP Phone, see Troubleshooting and

Maintenance.

This chapter includes these topics:

• Accessing the Web Page for a Phone, page 7-2

• Disabling and Enabling Web Page Access, page 7-3

• Device Information, page 7-4

• Network Configuration, page 7-5

• Network Statistics, page 7-9

• Device Logs, page 7-11

• Streaming Statistics, page 7-11

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Chapter 7 Monitoring the Cisco Unified IP Phones Remotely

Accessing the Web Page for a Phone

To access the web page for a Cisco Unified IP Phone, perform these steps.

Note If you cannot access the web page, it may be disabled. See Disabling and Enabling Web Page Access,

page 7-3 for more information.

Procedure

Step 1 Obtain the IP address of the Cisco Unified IP Phone by using one of these methods:

• Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.

Phones registered with Cisco Unified Communications Manager display the IP address on the Find

and List Phones window and at the top of the Phone Configuration window.

• On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and then

scroll to the IP Address option.

Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the

Cisco Unified IP Phone:

http://IP_address or https://IP_address (depending on the protocol supported by the Cisco Unified IP

Phone)

The web page for a Cisco Unified IP Phone includes these topics:

• Device Information—Displays device settings and related information for the phone. For more

information, see Device Information, page 7-4.

• Network Configuration—Displays network configuration information and information about other

phone settings. For more information, see Network Configuration, page 7-5.

• Network Statistics—Includes the following hyperlinks, which provide information about network

traffic:

–

Ethernet Information—Displays information about Ethernet traffic. For more information, see

Network Statistics, page 7-9.

–

Access (Port)—Displays information about network traffic to and from the PC port on the

phone. For more information, see Network Statistics, page 7-9.

–

Network (Port)—Displays information about network traffic to and from the network port on

the phone. For more information, see Network Statistics, page 7-9.

• Device Logs—Includes the following hyperlinks, which provide information that you can use for

troubleshooting:

–

Console Logs—Includes hyperlinks to individual log files. For more information, see Device

Logs, page 7-11.

–

Core Dumps—Includes hyperlinks to individual dump files. For more information, see Device

Logs, page 7-11.

–

Status Messages—Displays up to the 10 most recent status messages that the phone has

generated since it was last powered up. For more information, see Device Logs, page 7-11.

–

Debug Display—Displays debug messages that might be useful to Cisco TAC if you require

assistance with troubleshooting. For more information, see Device Logs, page 7-11.

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Disabling and Enabling Web Page Access

• Streaming Statistics—Includes the following hyperlinks

–

Stream 1, Stream 2, Stream 3, Stream 4, or Stream 5—Display a variety of streaming statistics.

For more information, see Streaming Statistics, page 7-11.

Disabling and Enabling Web Page Access

For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you

will prevent access to the web pages that are described in this chapter and to the Cisco Unified

Communications Manager User Options web pages.

You can enable or disable access to the web pages for an individual phone, a group of phones, or to all

phones in the system.

To enable or disable access to the web pages for all phones on the system, choose System > Enterprise

Parameters and select Enabled or Disabled from the Web Access drop-down menu.

To enable or disable access to the web pages for a group of phones, choose Device > Device Settings >

Common Phone Profile to create a new phone profile or to update an existing phone profile, select

Enabled or Disabled from the Web Access drop-down menu and select the common phone profile when

you configure your phone.

To enable or disable access to the web pages for a phone, follow these steps from Cisco Unified

Communications Manager Administration.

Procedure

Step 1 Choose Device > Phone.

Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.

Step 3 Click the device name to open the Phone Configuration window for the device.

Step 4 Scroll down to the Product Specific Configuration section. From the Web Access drop-down list box,

choose Disabled if you want to disable the phone and choose Enabled if you want to enable the phone.

Step 5 Click Update.

Note Some features, such as Cisco Quality Report Tool, do not function properly without access to

the phone web pages. Disabling web access also affects any serviceability application that relies

on web access, such as CiscoWorks.

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Chapter 7 Monitoring the Cisco Unified IP Phones Remotely

Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols

Configuring the Cisco Unified IP Phone to use HTTP/HTTPS

Protocols

The Cisco Unified IP Phone can be configured to use:

• The HTTPS protocol only—Phone web access uses https://IP_address

• The HTTP or HTTPS protocols—Phone web access uses http://IP_address or https://IP_address

Device Information

The Device Information area on a phone’s web page displays device settings and related information for

the phone. Table 7-1 describes these items.

To display the Device Information area, access the web page for the phone as described in the Accessing

the Web Page for a Phone, page 7-2, and then click the Device Information hyperlink.

Ta b l e 7-1 Device Information Area Items

Item Description

MAC Address Media Access Control (MAC) address of the phone

Host Name Unique, fixed name that is automatically assigned to the phone based on the MAC address

Phone DN Directory number assigned to the phone

App Load ID Identifier of the firmware running on the phone

Boot Load ID Identifier of the factory-installed load running on the phone

Ve r s i o n Version of the firmware running on the phone

Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module, if connected to the phone

Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module, if connected to the phone

Hardware Revision Revision value of the phone hardware

Serial Number Serial number of the phone

Model Number Model number of the phone

Message Waiting Indicates if there is a voice message waiting on any line for this phone

UDI Displays the following Cisco Unique Device Identifier (UDI) information about the phone:

• Device Type—Indicates hardware type. For example, phone displays for all phone models

• Device Description—Displays the name of the phone associated with the indicated model type

• Product Identifier—Specifies the phone model

• Version Identifier—Represents the hardware version of the phone

The Version Identifier field might display a blank screen if the user is using an older model Cisco

Unified IP Phone, because the hardware does not provide this information.

• Serial Number—Displays the unique serial number of the phone

Time Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which the

phone belongs

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Network Configuration

The Network Configuration area on a phone’s web page displays network configuration information and

information about other phone settings. Table 7-2 describes these items.

You can view and set many of these items from the Network Configuration Menu and the Device

Configuration Menu on the Cisco Unified IP Phone. For more information, see Configuring Features,

Templates, Services, and Users.

To display the Network Configuration area, access the web page for the phone as described in Accessing

the Web Page for a Phone, page 7-2, and then click the Network Configuration hyperlink.

Time Zone Time zone obtained from the Date/Time Group in Cisco Unified Communications Manager to which

the phone belongs

Date Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the

phone belongs

Table 7-1 Device Information Area Items (continued)

Item Description

Ta b l e 7-2 Network Configuration Area Items

Item Description

DHCP Server IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the

phone obtains its IP address.

BOOTP Server Indicates whether the phone obtains configuration from a Bootstrap Protocol (BootP)

server.

MAC Address Media Access Control (MAC) address of the phone.

Host Name Host name that the DHCP server assigned to the phone.

Domain Name Name of the Domain Name System (DNS) domain in which the phone resides.

IP Address Internet Protocol (IP) address of the phone.

Subnet Mask Subnet mask used by the phone.

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone.

Default Router 1–5 Default router used by the phone (Default Router 1) and optional backup routers (Default

Router 2–5).

DNS Server 1–5 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS

servers (DNS Server 2–5) used by the phone.

Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in

which the phone is a member.

Admin. VLAN ID Auxiliary VLAN in which the phone is a member.

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Network Configuration

Unified CM 1–5 Host names or IP addresses, in prioritized order, of the Cisco Unified Communications

Manager servers with which the phone can register. An item can also show the IP address

of an SRST router that is capable of providing limited Cisco Unified Communications

Manager functionality, if such a router is available.

For an available server, an item will show the Cisco Unified Communications Manager

server IP address and one of the following states:

• Active—Cisco Unified Communications Manager server from which the phone is

currently receiving call-processing services.

• Standby—Cisco Unified Communications Manager server to which the phone

switches if the current server becomes unavailable.

• Blank—No current connection to this Cisco Unified Communications Manager server.

An item may also include the Survivable Remote Site Telephony (SRST) designation,

which identifies an SRST router capable of providing Cisco Unified Communications

Manager functionality with a limited feature set. This router assumes control of call

processing if all other Cisco Unified Communications Manager servers become

unreachable. The SRST Cisco Unified Communications Manager always appears last in

the list of servers, even if it is active. You configure the SRST router address in the Device

Pool section in Cisco Unified Communications Manager Configuration window.

Information URL URL of the help text that appears on the phone.

Directories URL URL of the server from which the phone obtains directory information.

Messages URL URL of the server from which the phone obtains message services.

Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services.

DHCP Enabled Indicates whether DHCP is being used by the phone.

DHCP Address Released Indicates the setting of the DHCP Address Released option on the phone’s Network

Configuration menu.

Alternate TFTP Indicates whether the phone is using an alternative TFTP server.

Idle URL URL that the phone displays when the phone has not been used for the time specified by

Idle URL Time, and no menu is open.

Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML

service specified by Idle URL is activated.

Proxy Server URL URL of proxy server, which makes HTTP requests to non-local host addresses on behalf of

the phone HTTP client and provides responses from the non-local host to the phone HTTP

client.

Authentication URL URL that the phone uses to validate requests made to the phone web server.

Table 7-2 Network Configuration Area Items (continued)

Item Description

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Network Configuration

SW Port Configuration Speed and duplex of the switch port, where:

• A—Auto Negotiate

• 10H—10-BaseT/half duplex

• 10F—10-BaseT/full duplex

• 100H—100-BaseT/half duplex

• 100F—100-BaseT/full duplex

• No Link—No connection to the switch port

PC Port Configuration Speed and duplex of the switch port, where:

• A—Auto Negotiate

• 10H—10-BaseT/half duplex

• 10F—10-BaseT/full duplex

• 100H—100-BaseT/half duplex

• 100F—100-BaseT/full duplex

• No Link—No connection to the PC port

To configure the setting on multiple phones simultaneously, configure the Remote Port

Configuration in the Enterprise Phone Configuration (System > Enterprise Phone

Configuration).

Note If the ports are configured for Remote Port Configuration in Unified CM, the data

cannot be changed on the phone.

TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable.

User Locale User locale associated with the phone user. Identifies a set of detailed information to

support users, including language, font, date and time formatting, and alphanumeric

keyboard text information.

Network Locale Network locale associated with the phone user. Identifies a set of detailed information to

support the phone in a specific location, including definitions of the tones and cadences

used by the phone.

Headset Enabled Indicates whether the Headset button is enabled on the phone.

User Locale Version Version of the user locale loaded on the phone.

Network Locale Version Version of the network locale loaded on the phone.

PC Port Disabled Indicates whether the PC port on the phone is enabled or disabled.

Speaker Enabled Indicates whether the speakerphone is enabled on the phone.

GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP (GARP)

responses.

Video Capability Enabled Indicates whether the phone can participate in video calls when connected to an

appropriately equipped PC.

Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice

VLAN.

Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines.

Table 7-2 Network Configuration Area Items (continued)

Item Description

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Network Configuration

DSCP for Call Control DSCP IP classification for call control signaling.

DSCP for Configuration DSCP IP classification for any phone configuration transfer.

DSCP for Services DSCP IP classification for phone-based services.

Security Mode Displays the security mode that is set for the phone.

Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the phone.

Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network

port to the access port.

PC VLAN VLAN used to identify and remove 802.1P/Q tags from packets sent to the PC.

Forwarding Delay Indicates whether the internal switch begins forwarding packets between the PC port and

switched port on the phone when the phone becomes active.

LLDP: PC Port Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the PC port.

LLDP-MED: SW Port Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery

(LLDP-MED) is enabled on the switch port.

LLDP Asset ID Identifies the asset ID assigned to the phone for inventory management.

Wireless Headset

Hookswitch Control

Enables users to receive notifications of incoming calls and answer or end calls while

working in a wireless environment.

LLDP Power Priority Advertises the phone’s power priority to the switch, enabling the switch to appropriately

provide power to the phones. Settings include:

• Unknown—default

• Low

• High

• Critical

CDP: PC Port Indicates whether CDP is supported on the PC port (default is enabled).

Enable CDP on the PC port when Cisco VT Advantage/Unified Video Advantage (CVTA)

is connected to the PC port. CVTA does not work without CDP interaction with the phone.

Note When CDP is disabled in Cisco Unified Communications Manager, a warning is

displayed, indicating that disabling CDP on the PC port prevents CVTA from

working.

Note The current PC and switch port CDP values display on the Settings menu.

CDP: SW Port Indicates whether CDP is supported on the switch port (default is enabled).

• Enable CDP on the switch port for VLAN assignment for the phone, power

negotiation, QoS management, and 802.1x security.

• Enable CDP on the switch port when the phone is connected to a Cisco switch.

Note When CDP is disabled in Cisco Unified Communications Manager, a warning is

presented, indicating that CDP should be disabled on the switch port only if the

phone is connected to a non-Cisco switch.

Note The current PC and switch port CDP values display on the Settings menu.

SSH Access Enabled Indicates whether the phone accepts or blocks the SSH connections.

Table 7-2 Network Configuration Area Items (continued)

Item Description

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Network Statistics

The following network statistics hyperlinks on a phone’s web page provide information about network

traffic on the phone. To display a network statistics area, access the web page for the phone as described

in the Accessing the Web Page for a Phone, page 7-2.

• Ethernet Information—Displays information about Ethernet traffic. Table 7-3 describes the items in

this area.

• Access—Displays information about network traffic to and from the PC port on the phone. Table 7-4

describes the items in this area.

• Network—Displays information about network traffic to and from the network (SW) port on the

phone. Table 7-4 describes the items in this area.

Ta b l e 7-3 Ethernet Information Items

Item Description

Tx Frames Total number of packets transmitted by the phone

Tx broadcast Total number of broadcast packets transmitted by the phone

Tx multicast Total number of multicast packets transmitted by the phone

Tx unicast Total number of unicast packets transmitted by the phone

Rx Frames Total number of packets received by the phone

Rx broadcast Total number of broadcast packets received by the phone

Rx multicast Total number of multicast packets received by the phone

Rx unicast Total number of unicast packets received by the phone

RxPacketNoDes Total number of shed packets caused by no Direct Memory Access (DMA) descriptor

Ta b l e 7-4 Access Area and Network Items

Item Description

Rx totalPkt Total number of packets received by the phone

Rx crcErr Total number of packets received with CRC failed

Rx alignErr Total number of packets received between 64 and 1522 bytes in length that have a bad

Frame Check Sequence (FCS)

Rx multicast Total number of multicast packets received by the phone

Rx broadcast Total number of broadcast packets received by the phone

Rx unicast Total number of unicast packets received by the phone

Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64

bytes in size

Rx shortGood Total number of good packets received that are less than 64 bytes size

Rx longGood Total number of good packets received that are greater than 1522 bytes in size

Rx longErr Total number of FCS error packets or Align error packets received that are greater than

1522 bytes in size

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Network Statistics

Rx size64 Total number of packets received, including bad packets, that are between 0 and 64 bytes

in size

Rx size65 to127 Total number of packets received, including bad packets, that are between 65 and 127

bytes in size

Rx size128 to255 Total number of packets received, including bad packets, that are between 128 and 255

bytes in size

Rx size256 to511 Total number of packets received, including bad packets, that are between 256 and 511

bytes in size

Rx size512 to1023 Total number of packets received, including bad packets, that are between 512 and 1023

bytes in size

Rx size1024 to1518 Total number of packets received, including bad packets, that are between 1024 and 1518

bytes in size

Rx tokenDrop Total number of packets dropped due to lack of resources (for example, FIFO overflow)

Tx excessDefer Total number of packets delayed from transmitting due to medium being busy

Tx lateCollision Number of times that collisions occurred later than 512 bit times after the start of packet

transmission

Tx totalGoodPkt Total number of good packets (multicast, broadcast, and unicast) received by the phone

Tx Collisions Total number of collisions that occurred while a packet was being transmitted

Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmission

attempts

Tx broadcast Total number of broadcast packets transmitted by the phone

Tx multicast Total number of multicast packets transmitted by the phone

LLDP FramesOutTotal Total number of LLDP frames sent out from the phone

LLDP AgeoutsTotal Total number of LLDP frames that have been time out in cache

LLDP FramesDiscardedTotal Total number of LLDP frames that are discarded when any of the mandatory TLVs is

missing or out of order or contains out of range string length.

LLDP FramesInErrorsTotal Total number of LLDP frames that received with one or more detectable errors

LLDP FramesInTotal Total number of LLDP frames received on the phone.

LLDP TLVDiscardedTotal Total number of LLDP TLVs that are discarded.

LLDP TLVUnrecognizedTotal Total number of LLDP TLVs that are not recognized on the phone.

CDP Neighbor Device ID Identifier of a device connected to this port discovered by CDP protocol.

CDP Neighbor IP Address IP address of the neighbor device discovered by CDP protocol.

CDP Neighbor Port Neighbor device port to which the phone is connected discovered by CDP protocol.

LLDP Neighbor Device ID Identifier of a device connected to this port discovered by LLDP protocol.

LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol.

LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol.

Table 7-4 Access Area and Network Items (continued)

Item Description

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Device Logs

The following device logs hyperlinks on a phone’s web page provide information you can use to help

monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as

described in the Accessing the Web Page for a Phone, page 7-2.

• Console Logs—Includes hyperlinks to individual log files. The console log files include debug and

error messages received on the phone.

• Core Dumps—Includes hyperlinks to individual dump files. The core dump files include data from

a phone crash.

• Status Messages—Displays up to the 10 most recent status messages that the phone has generated

since it was last powered up. You can also see this information from the Status Messages screen on

the phone. Table 8-2 describes the status messages that can appear.

• Debug Display—Displays debug messages that might be useful to Cisco TAC if you require

assistance with troubleshooting.

Streaming Statistics

A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A

phone streams information when it is on a call or running a service that sends or receives audio or data.

The streaming statistics areas on a phone’s web page provide information about the streams. Most calls

use only one stream (Stream 1), but some calls use two or three streams. For example, a barged call uses

Stream 1 and Stream 2.

To display a Streaming Statistics area, access the web page for the phone as described in the Accessing

the Web Page for a Phone, page 7-2, and then click the Stream 1, the Stream 2, the Stream 3, the

Stream 4, or the Stream 5 hyperlink.

Table 7-5 describes the items in the Streaming Statistics areas.

Ta b l e 7-5 Streaming Statistics Area Items

Item Description

Remote Address IP address and UDP port of the destination of the stream.

Local Address IP address and UPD port of the phone.

Start Time Internal time stamp indicating when Cisco Unified Communications Manager requested

that the phone start transmitting packets.

Stream Status Indication of whether streaming is active or not.

Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address.

Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection.

The value is 0 if the connection is set to receive only mode.

Sender Octets Total number of payload octets transmitted in RTP data packets by the phone since starting

this connection. The value is 0 if the connection is set to receive only mode.

Sender Codec Type of audio encoding used for the transmitted stream.

Sender Reports Sent1Number of times the RTCP Sender Report have been sent.

Sender Report Time Sent1Internal time stamp indication when the last RTCP Sender Report was sent.

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Streaming Statistics

Rcvr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this

connection. Defined as the number of expected packets less the number of packets actually

received, where the number of received packets includes any that are late or duplicate. The

value displays as 0 if the connection was set to send-only mode.

Avg Jitter Estimate of mean deviation of the RTP data packet inter-arrival time, measured in

milliseconds. The value displays as 0 if the connection was set to send-only mode.

Rcvr Codec Type of audio encoding used for the received stream.

Rcvr Reports Sent1Number of times the RTCP Receiver Reports have been sent.

Rcvr Report Time Sent1Internal time stamp indication when a RTCP Receiver Report was sent.

Rcvr Packets Total number of RTP data packets received by the phone since starting receiving data on

this connection. Includes packets received from different sources if this is a multicast call.

The value displays as 0 if the connection was set to send-only mode.

Rcvr Octets Total number of payload octets received in RTP data packets by the device since starting

reception on the connection. Includes packets received from different sources if this is a

multicast call. The value displays as 0 if the connection was set to send-only mode.

MOS LQK Score that is an objective estimate of the mean opinion score (MOS) for listening quality

(LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment

events due to frame loss in the preceding 8-second interval of the voice stream. For more

information, see Monitoring the Voice Quality of Calls, page 9-15.

Note The MOS LQK score can vary based on the type of codec that the

Cisco Unified IP Phone uses.

Avg MOS LQK Average MOS LQK score observed for the entire voice stream.

Min MOS LQK Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream.

These codecs on the Cisco Unified IP Phones 7962G and 7942G provide the following

maximum MOS LQK score under normal conditions with no frame loss:

• G.711 gives 4.5

• G.722 gives 4.5

• G.728/iLBC gives 3.9

• G.729 A/AB gives 3.8

These codecs on the Cisco Unified IP Phones 7961G/G-GE and 7941G/41G-GE provide

the following maximum MOS LQK score under normal conditions with no frame loss:

• G.711 gives 4.5

• G.729 A /AB gives 3.7

MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores.

Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received

from start of the voice stream.

Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3-second interval of active

speech. If using voice activity detection (VAD), a longer interval might be required to

accumulate 3 seconds of active speech.

Table 7-5 Streaming Statistics Area Items (continued)

Item Description

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Streaming Statistics

Max Conceal Ratio Highest interval concealment ratio from start of the voice stream.

Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice

stream (includes severely concealed seconds).

Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from

the start of the voice stream.

Latency1Estimate of the network latency, expressed in milliseconds. Represents a running average

of the round-trip delay, measured when RTCP receiver report blocks are received.

Max Jitter Maximum value of instantaneous jitter, in milliseconds.

Sender Size RTP packet size, in milliseconds, for the transmitted stream.

Sender Reports Received1Number of times RTCP Sender Reports have been received.

Sender Report Time

Received1

Last time at which an RTCP Sender Report was received.

Rcvr Size RTP packet size, in milliseconds, for the received stream.

Rcvr Discarded RTP packets received from network but discarded from jitter buffers.

Rcvr Reports Received1Number of times RTCP Receiver Reports have been received.

Rcvr Report Time Received1Last time at which an RTCP Receiver Report was received.

Voice Quality Metrics

MOS LQK Score that is an objective estimate of the mean opinion score (MOS) for listening quality

(LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment

events due to frame loss in the preceding 8-second interval of the voice stream. For more

information, see Monitoring the Voice Quality of Calls, page 9-15.

The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone

uses.

Avg MOS LQK Average MOS LQK score observed for the entire voice stream.

Min MOS LQK Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream.

These codecs for the Cisco Unified IP Phones 7962G and 7942G provide the following

maximum MOS LQK score under normal conditions with no frame loss:

• G.711 gives 4.5

• G.722 gives 4.5

• G.728/iLBC gives 3.9

• G.729 A/AB gives 3.8

These codecs for the Cisco Unified IP Phones 7961G/G-GE and 7941G/G-GE provide the

following maximum MOS LQK score under normal conditions with no frame loss:

• G.711 gives 4.5

• G.729 A /AB gives 3.7

MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores.

Cmltve Conceal Ratio Total number of concealment frames divided by total number of speech frames received

from start of the voice stream.

Table 7-5 Streaming Statistics Area Items (continued)

Item Description

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Streaming Statistics

Related Topics

• Configuring Settings on the Cisco Unified IP Phones

• Configuring Features, Templates, Services, and Users

• Call Statistics Screen, page 8-14

• Monitoring the Voice Quality of Calls, page 9-15

Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3-second interval of active

speech. If using voice activity detection (VAD), a longer interval might be required to

accumulate 3 seconds of active speech.

Max Conceal Ratio Highest interval concealment ratio from start of the voice stream.

Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice

stream (includes severely concealed seconds).

Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from

the start of the voice stream.

1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.

Table 7-5 Streaming Statistics Area Items (continued)

Item Description

CHAPTER

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Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phones

This chapter describes how to use the following menus on the Cisco Unified IP Phone 7962G and 7942G

to view model information, status messages, and network statistics for the phone:

• Model Information screen—Displays hardware and software information about the phone. For more

information, see Model Information Screen, page 8-2.

• Status menu—Provides access to screens that display the status messages, network statistics,

firmware versions, and Expansion Module information. For more information, see Status Menu,

page 8-2.

• Call Statistics screen—Displays counters and statistics for the current call. For more information,

see Call Statistics Screen, page 8-14.

You can use the information on these screens to monitor the operation of a phone and to assist with

troubleshooting.

You can also obtain much of this information, and obtain other related information, remotely through

the phone’s web page. For more information, see Chapter 7, Monitoring the Cisco Unified IP Phones

Remotely.

For more information about troubleshooting the Cisco Unified IP Phone 7962G and 7942G, see

Chapter 9, Troubleshooting and Maintenance.

This chapter includes these topics:

• Model Information Screen, page 8-2

• Status Menu, page 8-2

• Call Statistics Screen, page 8-14

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Model Information Screen

The Model Information screen includes the options described in Table 8-1.

To display the Model Information screen, press the Settings button and then select Model Information.

To exit the Model Information screen, press the Exit softkey.

Status Menu

To display the Status menu, press the Settings button and then select Status. To exit the Status menu,

press the Exit softkey.

The Status menu includes theses options, which provide information about the phone and its operation:

• Status Messages—Displays the Status Messages screen, which shows a log of important system

messages. For more information, see Status Messages Screen, page 8-3.

• Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics.

For more information, see Network Statistics Screen, page 8-9.

• Firmware Versions—Displays the Firmware Versions screen, which shows information about the

firmware running on the phone. For more information, see Firmware Versions Screen, page 8-12.

• Expansion Modules—Displays the Expansion Modules screen, which shows information about the

Cisco Unified IP Phone Expansion Module, if connected to the phone. For more information, see

Expansion Module Status Screen, page 8-13.

Ta b l e 8-1 Model Information Settings

Option Description To Change

Model Number Model number of the phone. Display only—cannot configure.

MAC Address MAC address of the phone. Display only—cannot configure.

Load File Identifier of the factory-installed load running

on the phone.

Display only—cannot configure.

Boot Load ID Identifier of the factory-installed load running

on the phone.

Display only—cannot configure.

Serial Number Serial number of the phone. Display only—cannot configure.

MIC Indicates whether a manufacturing installed

certificate (used for the security features) is

installed on the phone or is not installed on the

phone.

For more information about how to manage the MIC

for your phone, see Using the Certificate Authority

Proxy Function in Cisco Unified Communications

Manager Security Guide.

LSC Indicates whether a locally significant

certificate (used for the security features) is

installed on the phone or is not installed on the

phone.

For more information about how to manage the LSC

for your phone, see Using the Certificate Authority

Proxy Function in Cisco Unified Communications

Manager Security Guide.

Call Control

Protocol

Indicates the call processing protocol used by

the phone.

See Using Cisco Unified IP Phones with Different

Protocols, page 2-12.

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Status Menu

Status Messages Screen

The Status Messages screen displays the 10 most recent status messages that the phone has generated.

You can access this screen at any time, even if the phone has not finished starting up. Table 8-2 describes

the status messages that might appear. This table also includes actions you can take to address errors.

To display the Status Messages screen, follow these steps:

Procedure

Step 1 Press the Settings button

Step 2 Select Status

Step 3 Select Status Messages

Step 4 To remove current status messages, press the Clear softkey.

Step 5 To exit the Status Messages screen, press the Exit softkey.

Ta b l e 8-2 Status Messages on the Cisco Unified IP Phone

Message Description Possible Explanation and Action

BootP server used The phone obtained its IP address from a

BootP server rather than a DHCP server.

None. This message is informational only.

CFG file not found The name-based and default

configuration file was not found on the

TFTP Server.

The Cisco Unified Communications Manager creates

a configuration file for the phone with the phone is

added to the database. If the phone has not been added

to the Cisco Unified Communications Manager

database, the TFTP server generates a CFG File Not

Found response.

• Phone is not registered with Cisco Unified

Communications Manager.

You must manually add the phone to Cisco

Unified Communications Manager if you are not

allowing phones to auto-register. See Adding

Phones with Cisco Unified Communications

Manager Administration, page 2-11 for details.

• If you are using DHCP, verify that the DHCP

server is pointing to the correct TFTP server.

• If you are using static IP addresses, check

configuration of the TFTP server. See Network

Configuration Menu, page 4-5 for details on

assigning a TFTP server.

CFG TFTP Size Error The configuration file is too large for file

system on the phone.

Power cycle the phone.

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Status Menu

Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it

in the TFTPPath directory. You should only copy

files into this directory when the TFTP server

software is shut down, otherwise the files may be

corrupted.

CTL and ITL installed The CTL and ITL files are installed on

the phone.

None. This message is informational only. Neither

the CTL file nor the ITL file was installed previously.

For more information about the CTL file, see Cisco

Unified Communications Manager Security Guide.

CTL installed The CTL file is installed in the phone. None. This message is informational only. The CTL

file was not installed previously.

For more information about the CTL file, see Cisco

Unified Communications Manager Security Guide.

DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve

themselves when the network load reduces.

• No network connectivity between the DHCP

server and the phone—Verify the network

connections.

• DHCP server is down—Check configuration of

DHCP server.

• Errors persist—Consider assigning a static IP

address. See Network Configuration Menu,

page 4-5 for details on assigning a static IP

address.

Dialplan Parsing Error

(SIP Phones only)

The phone could not properly parse the

dialplan XML file.

Problem with the TFTP downloaded dialplan XML

file.

Disabled 802.1X Authentication is disabled on the

phone.

You can enable 802.1X using the Settings > Security

Configuration > 802.1X Authentication option on

the phone. For more information, see 802.1X

Authentication and Status, page 4-44.

DNS timeout DNS server did not respond. • Network is busy—The errors should resolve

themselves when the network load reduces.

• No network connectivity between the DNS server

and the phone—Verify the network connections.

• DNS server is down—Check configuration of

DNS server.

DNS unknown host DNS could not resolve the name of the

TFTP server or Cisco Unified

Communications Manager.

• Verify that the host names of the TFTP server or

Cisco Unified Communications Manager are

configured properly in DNS.

• Consider using IP addresses rather than host

names.

Table 8-2 Status Messages on the Cisco Unified IP Phone (continued)

Message Description Possible Explanation and Action

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Duplicate IP Another device is using the IP address

assigned to the phone.

• If the phone has a static IP address, verify that

you have not assigned a duplicate IP address. See

Network Configuration Menu, page 4-5 section

for details.

• If you are using DHCP, check the DHCP server

configuration.

Erasing CTL and ITL files Erasing CTL or ITL files. None. This message is informational only.

For more information about the CTL or ITL files, see

Cisco Unified Communications Manager Security

Guide.

Error update locale One or more localization files could not

be found in the TFTPPath directory or

were not valid. The locale was not

changed.

From Cisco Unified Operating System

Administration, check that the following files are

located within subdirectories in the TFTP File

Management:

• Located in subdirectory with same name as

network locale:

–

tones.xml

• Located in subdirectory with same name as user

locale:

–

glyphs.xml

–

dictionary.xml

–

kate.xml

Failed The phone attempted an 802.1X

transaction but authentication failed.

Authentication typically fails for one of the following

reasons:

• No shared secret is configured in the phone or

authentication server.

• The shared secret configured in the phone and the

authentication server do not match.

• Phone has not been configured in the

authentication server.

File auth error An error occurred when the phone tried

to validate the signature of a signed file.

This message includes the name of the

file that failed.

• The file is corrupted. If the file is a phone

configuration file, delete the phone from the

Cisco Unified Communications Manager

database using Cisco Unified Communications

Manager Administration. Then add the phone

back to the Cisco Unified Communications

Manager database using Cisco Unified

Communications Manager Administration.

• There is a problem with the CTL file and the key

for the server from which files are obtained is

bad. In this case, run the CTL client and update

the CTL file, making sure that the proper TFTP

servers are included in this file.

Table 8-2 Status Messages on the Cisco Unified IP Phone (continued)

Message Description Possible Explanation and Action

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File not found The phone cannot locate, on the TFTP

server, the phone load file that is

specified in the phone configuration file.

From Cisco Unified Operating System

Administration, make sure that the phone load file is

on the TFTP server, and that the entry in the

configuration file is correct.

IP address released The phone has been configured to release

its IP address.

The phone remains idle until it is power cycled or you

reset the DHCP address. See Network Configuration

Menu, page 4-5 for details.

ITL installed The ITL file is installed in the phone. None. This message is informational only. The ITL

file was not installed previously.

For more information about the ITL file, see Cisco

Unified Communications Manager Security Guide.

Load Auth Failed The phone could not load a configuration

file.

Check that:

• A good version of the configuration file exists on

the applicable server.

• The phone load file being downloaded has not

been altered or renamed.

• The phone load type is compatible; for example,

you cannot place a DEV load configuration file

on a REL-signed phone.

Load ID incorrect Load ID of the software file is of the

wrong type.

Check the load ID assigned to the phone (from Cisco

Unified Communications Manager, choose Device >

Phone). Verify that the load ID is entered correctly.

Load rejected HC The application that was downloaded is

not compatible with the phone’s

hardware.

Occurs if you were attempting to install a version of

software on this phone that did not support hardware

changes on this newer phone.

Check the load ID assigned to the phone (from Cisco

Unified Communications Manager, choose Device >

Phone). Re-enter the load displayed on the phone.

See Firmware Versions Screen, page 8-12 to verify

the phone setting.

Load Server is invalid Indicates an invalid TFTP server

IP address or name in the Load Server

option.

The Load Server setting is not valid. The Load Server

specifies a TFTP server IP address or name from

which the phone firmware can be retrieved for

upgrades on the phones.

Check the Load Server entry (from Cisco Unified

Communications Manager Administration, choose

Device > Phone).

No default router DHCP or static configuration did not

specify a default router.

• If the phone has a static IP address, verify that the

default router has been configured. See Network

Configuration Menu, page 4-34 for details.

• If you are using DHCP, the DHCP server has not

provided a default router. Check the DHCP

server configuration.

Table 8-2 Status Messages on the Cisco Unified IP Phone (continued)

Message Description Possible Explanation and Action

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No DNS server IP A name was specified but DHCP or static

IP configuration did not specify a DNS

server address.

• If the phone has a static IP address, verify that the

DNS server has been configured. See Network

Configuration Menu, page 4-5 for details.

• If you are using DHCP, the DHCP server has not

provided a DNS server. Check the DHCP server

configuration.

No Trust List installed Certificate Trust List (CTL) file or

Identity Trust List (ITL) file is not

installed in the phone.

Occurs if the CTL file is not configured on the Cisco

Unified Communications Manager and the Cisco

Unified Communications Manager does not support

security by default.

For more information about the CTL file or ITL file,

see Cisco Unified Communications Manager Security

Guide.

Programming Error The phone failed during programming. Attempt to resolve this error by power cycling the

phone. If the problem persists, contact Cisco

technical support for additional assistance.

Successful—MD5 The phone attempted an 802.1X

transaction and authentication achieved.

The phone achieved 802.1X authentication.

TFTP access error TFTP server is pointing to a directory

that does not exist.

• If you are using DHCP, verify that the DHCP

server is pointing to the correct TFTP server.

• If you are using static IP addresses, check

configuration of TFTP server. See Network

Configuration Menu, page 4-5 for details on

assigning a TFTP server.

TFTP error The phone does not recognize an error

code provided by the TFTP server.

Contact the Cisco TAC.

TFTP file not found The requested load file (.bin) was not

found in the TFTPPath directory.

Check the load ID assigned to the phone (from Cisco

Unified Communications Manager, choose Device >

Phone). Verify that the TFTPPath directory contains

a .bin file with this load ID as the name.

TFTP timeout TFTP server did not respond. • Network is busy—The errors should resolve

themselves when the network load reduces.

• No network connectivity between the TFTP

server and the phone—Verify the network

connections.

• TFTP server is down—Check configuration of

TFTP server.

Timed Out Supplicant attempted 802.1X transaction

but timed out to due the absence of an

authenticator.

Authentication typically times out if 802.1X is not

configured on the switch.

Table 8-2 Status Messages on the Cisco Unified IP Phone (continued)

Message Description Possible Explanation and Action

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Trust List update failed Updating CTL and ITL files failed. Phone has CTL and ITL files installed and it failed to

update the new CTL and ITL files.

Possible reasons for failure:

• Network failure.

• TFTP server was down.

• The new security token used to sign CTL file and

the TFTP certificate used to sign ITL file are

introduced, but are not available in the current

CTL and ITL files in the phone.

• Internal phone failure.

Possible solutions:

• Check the network connectivity.

• Check if the TFTP server is active and

functioning normally.

• If the TVS server is supported on Cisco Unified

Communications Manager, check if the TVS

server is active and functioning normally.

• Verify if the security token and the TFTP server

are valid.

• Manually delete the CTL and ITL files if all the

above solutions fail, and reset the phone.

Trust List updated The CTL file, the ITL file, or both files

are updated.

None. This message is informational only.

For more information about the Trust List, see Cisco

Unified Communications Manager Security Guide.

No Trust List installed The CTL file or the ITL file is not

installed in the phone.

The Trust List is not configured on the Cisco Unified

Communications Manager, which does not support

security by default.

For more information about the Trust List, see Cisco

Unified Communications Manager Security Guide.

Ve r sio n err or The name of the phone load file is

incorrect.

Make sure that the phone load file has the correct

name.

XmlDefault

corresponding to the

phone device name

Name of the configuration file. None. This is an informational message indicating the

name of the configuration file for the phone.

Table 8-2 Status Messages on the Cisco Unified IP Phone (continued)

Message Description Possible Explanation and Action

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Network Statistics Screen

The Network Statistics screen displays information about the phone and network performance. Table 8-3

describes the information that appears in this screen.

To display the Network Statistics screen, follow these steps:

Procedure

Step 1 Press the Settings button

Step 2 Select Status

Step 3 Select Status > Network Statistics

Step 4 To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey.

Step 5 To exit the Network Statistics screen, press the Exit softkey.

Ta b l e 8-3 Network Statistics Message Information

Item Description

Rx Frames Number of packets received by the phone

Tx Frames Number of packets sent by the phone

Rx Broadcasts Number of broadcast packets received by the phone

One of the following values:

• Initialized

• TCP-timeout

• CM-closed-TCP

• TCP-Bad-ACK

• CM-reset-TCP

• CM-aborted-TCP

• CM-NAKed

• KeepaliveTO

• Failback

• Phone-Keypad

• Phone-Re-IP

• Reset-Reset

• Reset-Restart

• Phone-Reg-Rej

• Load Rejected HC

• CM-ICMP-Unreach

• Phone-Abort

Cause of the last reset of the phone

Elapsed Time Amount of time that has elapsed since the phone last rebooted

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Port 1 Link state and connection of the PC port (for example, Auto

100 Mb Full-Duplex means that the PC port is in a link-up

state and has auto-negotiated a full-duplex, 100-Mbps

connection)

Port 2 Link state and connection of the Network port

Table 8-3 Network Statistics Message Information (continued)

Item Description

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IPv4 Information on the DHCP status. This includes the following

states:

• CDP BOUND

• CDP INIT

• DHCP BOUND

• DHCP DISABLED

• DHCP INIT

• DHCP INVALID

• DHCP REBINDING

• DHCP REBOOT

• DHCP RENEWING

• DHCP REQUESTING

• DHCP RESYNC

• DHCP UNRECOGNIZED

• DHCP WAITING COLDBOOT TIMEOUT

• SET DHCP COLDBOOT

• SET DHCP DISABLED

• DISABLED DUPLICATE IP

• SET DHCP FAST

Table 8-3 Network Statistics Message Information (continued)

Item Description

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Firmware Versions Screen

The Firmware Versions screen displays information about the firmware version that is running on the

phone. Table 8-4 describes the information that is displayed on this screen.

To display the Firmware Version screen, follow these steps:

Procedure

Step 1 Press the Settings button

Step 2 Select Status

Step 3 Select Firmware Versions

Step 4 To exit the Firmware Version screen, press the Exit softkey.

IPv6 Information on the DHCPv6 status. This includes the

following states:

• DHCP6 BOUND;

• DHCP6 DISABLED

• DHCP6 RENEW

• DHCP6 REBIND

• DHCP6 INIT

• DHCP6 SOLICIT

• DHCP6 REQUEST

• DHCP6 RELEASING

• DHCP6 RELEASED

• DHCP6 DISABLING

• DHCP6 DECLINING

• DHCP6 DECLINED

• DHCP6 INFOREQ

• DHCP6 INFOREQ DONE

• DHCP6 INVALID

• DHCP6 DECLINED DUPLICATE IP

• DHCP6 WAITING COLDBOOT TIMEOUT

• DHCP6 TIMEOUT USING RESTORED VAL

• DHCP6 TIMEOUT. CANNOT RESTORE

• STACK TURNED OFF

Table 8-3 Network Statistics Message Information (continued)

Item Description

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Expansion Module Status Screen

The Expansion Module Status screen displays information about each Cisco Unified IP Phone

Expansion Module that is connected to the phone.

Table 8-5 explains the information that is displayed on this screen for each connected expansion module.

You can use this information to troubleshoot the expansion module, if necessary. In the Expansion

Module Stats screen, a statistic preceded by “A” is for the first expansion module. A statistic preceded

by “B” is for the second expansion module.

To display the Expansion Module Status screen, follow these steps:

Procedure

Step 1 Press the Settings button

Step 2 Select Status

Step 3 Select Expansion Module

Step 4 To exit the Expansion Module screen, press the Exit softkey.

Ta b l e 8-4 Firmware Version Information

Item Description

Load File Load file running on the phone

App Load ID Identifies the JAR file running on the phone

JVM Load ID Identifies the Java Virtual Machine (JVM) running on the

phone

OS Load ID Identifies the operating system running on the phone

Boot Load ID Identifies the factory-installed load running on the phone

Expansion Module 1

Expansion Module 2

Identifies the load running on the Expansion Modules, if

connected to a SIP or SCCP phone

DSP Load ID Identifies the digital signal processor (DSP) software

version used

Ta b l e 8-5 Expansion Module Statistics

Item Description

Link State Overall expansion module status

RX Discarded Bytes Number of bytes discarded due to errors

RX Length Err Number of packets discarded due to improper length

RX Checksum Err Number of packets discarded due to invalid checksum information

RX Invalid Message Number of packets that have been discarded because a message was invalid or

unsupported

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Call Statistics Screen

You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality

metrics in the following ways:

• During call—You can view the call information by rapidly pressing the ? button twice.

• After the call—You can view the call information captured during the last call by displaying the Call

Statistics screen.

Note You can also remotely view the call statistics information by using a web browser to access the

Streaming Statistics web page. This web page contains additional RTCP statistics not available

on the phone. For more information about remote monitoring, see Monitoring the Cisco

Unified IP Phones Remotely, page 7-1

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice

stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops

even though the call is still connected. When the call resumes, a new voice packet stream begins, and

the new call data overwrites the former call data.

To display the Call Statistics screen for information about the last voice stream, follow these steps:

Procedure

Step 1 Press the Settings button.

Step 2 Select Status.

Step 3 Select Call Statistics.

Table 8-6 describes the items displayed on the Call Statistics screen:

TX Retransmit Number of packets that have been retransmitted to the expansion module

TX Buffer Full Number of packets discarded because the expansion module was not able to

accept new messages

Table 8-5 Expansion Module Statistics (continued)

Item Description

Ta b l e 8-6 Call Statistics Items

Item Description

Rcvr Codec Type of voice stream received (RTP streaming audio from codec):

G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.

Sender Codec Type of voice stream transmitted (RTP streaming audio from

codec): G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.

Rcvr Size Size of voice packets, in milliseconds, in the receiving voice stream

(RTP streaming audio).

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Sender Size Size of voice packets, in milliseconds, in the transmitting voice

stream.

Rcvr Packets Number of RTP voice packets received since voice stream was

opened.

Note This number is not necessarily identical to the number of

RTP voice packets received since the call began because the

call might have been placed on hold.

Sender Packets Number of RTP voice packets transmitted since voice stream was

opened.

Note This number is not necessarily identical to the number of

RTP voice packets transmitted since the call began because

the call might have been placed on hold.

Avg Jitter Estimated average RTP packet jitter (dynamic delay that a packet

encounters when going through the network) observed since the

receiving voice stream was opened.

Max Jitter Maximum jitter observed since the receiving voice stream was

opened.

Rcvr Discarded Number of RTP packets in the receiving voice stream that have been

discarded (bad packets, too late, and so on).

Note The phone discards payload type 19 comfort noise packets

that are generated by Cisco Gateways, which increment this

counter.

Rcvr Lost Packets Missing RTP packets (lost in transit).

Voice Quality Metrics

MOS LQK Score that is an objective estimate of the mean opinion score (MOS)

for listening quality (LQK) that rates from 5 (excellent) to 1 (bad).

This score is based on audible concealment events due to frame loss

in the preceding 8-second interval of the voice stream. For more

information, see Monitoring the Voice Quality of Calls, page 9-15.

Note The MOS LQK score can vary based on the type of codec

that the Cisco Unified IP Phone uses.

Avg MOS LQK Average MOS LQK score observed for the entire voice stream.

Min MOS LQK Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK Baseline or highest MOS LQK score observed from start of the

voice stream.

These codecs provide the following maximum MOS LQK score

under normal conditions with no frame loss:

• G.711 gives 4.5

• G.722 gives 4.5

• G.728/iLBC gives 3.9

• G.729 A/AB gives 3.8

Table 8-6 Call Statistics Items (continued)

Item Description

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1When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.

Using Test Tone

The Cisco Unified IP Phone supports a “test tone,” which allows you to troubleshoot echo on a call as

well as to test low volume levels.

To use a test tone you must:

• Enable the tone generator.

• Create a test tone.

To enable the tone generator, follow these steps:

MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS

LQK scores.

Cumulative Conceal Ratio Total number of concealment frames divided by total number of

speech frames received from start of the voice stream.

Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding

3-second interval of active speech. If using voice activity detection

(VAD), a longer interval might be required to accumulate 3 seconds

of active speech.

Max Conceal Ratio Highest interval concealment ratio from start of the voice stream.

Conceal Secs Number of seconds that have concealment events (lost frames) from

the start of the voice stream (includes severely concealed seconds).

Severely Conceal Secs Number of seconds that have more than 5 percent concealment

events (lost frames) from the start of the voice stream.

Latency1Estimate of the network latency, expressed in milliseconds.

Represents a running average of the round-trip delay, measured

when RTCP receiver report blocks are received.

Network Protocol Identifies the current Network Protocol.

Table 8-6 Call Statistics Items (continued)

Item Description

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Procedure

Step 1 Verify that the phone is unlocked.

When options are inaccessible for modification, a locked padlock icon appears on the configuration

menus. When options are unlocked and accessible for modification, an unlocked padlock icon

appears on these menus.

To unlock or lock options on the Settings menu, press **# on the phone keypad. This action either locks

or unlocks the options, depending on the previous state.

Note If a Settings Menu password has been provisioned, SIP Phones present an “Enter password”

prompt after you enter **#.

Make sure to lock options after you have made your changes.

Caution Do not press **# to unlock options and then immediately press **# again to lock options. The phone

will interpret this sequence as **#**, which will reset the phone. To lock options after unlocking them,

wait at least 10 seconds before you press **# again.

Step 2 While offhook, press the Help button twice to invoke the Call Statistics screen, or press Settings >

Status > Call Statistics to invoke the Call Statistics screen. Look for the Tone softkey.

When the Tone softkey is visible, the softkey remains enabled for as long as this Cisco Unified IP Phone

is registered with Cisco Unified Communications Manager.

You can proceed to the procedure for using the tone generator.

Step 3 If the Tone softkey is not present, exit the Call Statistics screen and enter the Setting Menu. Press **3

on the phone keypad to enable (toggle) the Tone softkey.

Note If you press **# **3 consecutively, with no pause, you will inadvertently reset the phone

because of the **#** sequence. Make sure that you wait at least 10 seconds after you press **#

before you press **3.

While offhook, press the Help button twice to invoke the Call Statistics screen, or press Settings >

Status > Call Statistics to invoke the Call Statistics screen. Verify that the Tone softkey is present.

When the Tone softkey is visible, the softkey remains enabled for as long as this Cisco Unified IP Phone

is registered with Cisco Unified Communications Manager.

To use the tone, follow these steps:

Procedure

Note When measuring echo, make sure you first set the input and output levels to 0 dB gain/attenuation on

the trunk. This is set for the gateway (in Cisco Unified Communications Manager for MGCP) or under

IOS CLI for H.323 or SIP.

Step 1 Place a call.

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Step 2 After the call is established, press the Help button twice, or press Settings > Status > Call Statistics.

The Call Statistics screen and Tone softkey appear.

Step 3 Press the Tone softkey.

The phone generates a 1004 Hz tone at –15 dBm. For a good network connection, the tone sounds at the

call destination only. For a bad network connection, the phone generating the tone may receive echo

from the destination phone.

Step 4 To stop the tone, end the call.

For information on interpreting the results of test tone for volume and echo, see the following document:

http://www.cisco.com/en/US/docs/ios/solutions_docs/voip_solutions/EA_ISD.html

CHAPTER

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Troubleshooting and Maintenance

This chapter provides information that can assist you in troubleshooting problems with your Cisco

Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your

phone.

For additional troubleshooting information, see the Using the 79xx Status Information For

Troubleshooting tech note. That document is available to registered Cisco.com users at this URL:

http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html

If you need additional assistance to resolve an issue, see Obtaining Documentation, Obtaining Support,

and Security Guidelines, page -xiii.

This chapter includes these topics:

• Resolving Startup Problems, page 9-1

• Cisco Unified IP Phone Resets Unexpectedly, page 9-6

• Troubleshooting Cisco Unified IP Phone Security, page 9-9

• General Troubleshooting Tips, page 9-10

• General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module, page 9-13

• Resetting or Restoring the Cisco Unified IP Phones, page 9-13

• Using the Quality Report Tool, page 9-15

• Monitoring the Voice Quality of Calls, page 9-15

• Where to Go for More Troubleshooting Information, page 9-17

• Cleaning the Cisco Unified IP Phone, page 9-18

Resolving Startup Problems

After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified

Communications Manager, the phone should start up as described in the Verifying the Phone Startup

Process, page 3-14. If the phone does not start up properly, see the following sections for troubleshooting

information:

• Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process, page 9-2

• Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications

Manager, page 9-2

• Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-6

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Resolving Startup Problems

• Symptom: The Cisco Unified IP Phone Displays the Message Security Error, page 9-6

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup

Process

When you connect a Cisco Unified IP Phone into the network port, the phone should go through its

normal startup process as described in Verifying the Phone Startup Process, page 3-14 and the LCD

screen should display information. If the phone does not go through the startup process, the cause may

be faulty cables, bad connections, network outages, lack of power, and so on. Or, the phone may not be

functional.

To determine whether the phone is functional, follow these suggestions to systematically eliminate these

Cisco Systems Administration 8 6 Users Manual Unified IP Phone 7962G, 7942G, 7961G, 7961G GE, 7941G, And 7941G GE Guide For Communications

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