Cisco Systems Administration 8 6 Users Manual Unified IP Phone 7962G, 7942G, 7961G, 7961G GE, 7941G, And 7941G GE Guide For Communications

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Cisco Unified IP Phone Administration
Guide for Cisco Unified Communications
Manager 8.6 (SCCP and SIP)
For Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and
7941G-GE

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Text Part Number: OL-23091-01

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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CONTENTS
Preface

Overview

Audience

Organization

Related Topics
•

Understanding Security Profiles, page 1-15

•

Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15

•

Security Restrictions, page 1-21

•

Device Configuration Menu, page 4-18

Understanding Security Profiles
All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile,
which defines whether the phone is nonsecure, authenticated, or encrypted. For information about
configuring the security profile and applying the profile to the phone, see Cisco Unified Communications
Manager Security Guide.
To view the phone security mode, look at the Security Mode setting in the Security Configuration menu.
For more information, see Security Configuration Menu, page 4-32.
Related Topics
•

Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15

•

Security Restrictions, page 1-21

•

Device Configuration Menu, page 4-18

Identifying Authenticated, Encrypted, and Protected Phone Calls
When security is implemented for a phone, you can identify authenticated or encrypted phone calls by
icons on the screen on the phone. You can also determine if the connected phone is secure and protected
if a security tone plays at the beginning of the call.

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An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

In an authenticated call, all devices participating in the establishment of the call are trusted devices, and
authenticated by Cisco Unified Communications Manager. When an in-progress call is authenticated,
the call progress icon to the right of the call duration timer in the phone LCD screen changes to this icon:
In an encrypted call, all devices participating in the establishment of the call are trusted devices, and
authenticated by Cisco Unified Communications Manager. In addition, call signaling and media streams
are encrypted. An encrypted call offers a high level of security, providing integrity and privacy to the
call. When an in-progress call is being encrypted, the call progress icon to the right of the call duration
timer in the phone LCD screen changes to this icon:

Note

If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though
it is encrypted within the IP network and has a lock icon associated with it.
In a protected call, a security tone plays at the beginning of a call to indicate that the other connected
phone is also receiving and transmitting encrypted audio and video (if video is involved). If your call is
connected to a non-protected phone, the security tone does not play.

Note

Protected calling is supported for connections between two phones only. Some features, such as
conference calls, shared lines, Extension Mobility, and Join Across Lines are not available when
protected calling is configured. Protected calls are not authenticated.
Related Topic
•

Understanding Security Profiles, page 1-15

•

Understanding Security Features for Cisco Unified IP Phones, page 1-11

•

Security Restrictions, page 1-21

Establishing and Identifying Secure Conference Calls
You can initiate a secure conference call and monitor the security level of participants. A secure
conference call is established using this process:

Note

A user initiates the conference from a secure phone (encrypted or authenticated security mode).

Cisco Unified Communications Manager assigns a secure conference bridge to the call.

As participants are added, Cisco Unified Communications Manager verifies the security mode of
each phone (encrypted or authenticated) and maintains the secure level for the conference.

The phone displays the security level of the conference call. A secure conference displays
(encrypted) or
(authenticated) icon to the right of “Conference” on the phone screen. If
displays, the conference is not secure.

icon

There are interactions, restrictions, and limitations that affect the security level of the conference call
depending on the security mode of the participants' phones and the availability of secure conference
bridges. See Table 1-5 and Table 1-6 for information about these interactions.

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Chapter 1

An Overview of the Cisco Unified IP Phones
Understanding Security Features for Cisco Unified IP Phones

Establishing and Identifying Protected Calls
A protected call is established when your phone, and the phone on the other end, is configured for
protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP
network. Protected calls can only be made between two phones. Conference calls and other multiple-line
calls cannot be protected.
A protected call is established using this process:

Note

A user initiates the call from a protected phone (protected security mode).

The phone displays the
icon (encrypted) on the phone screen. This icon indicates that the phone
is configured for secure (encrypted) calls, but this does not mean that the other connected phone is
also protected.

A security tone plays if the call is connected to another protected phone, indicating that both ends
of the conversation are encrypted and protected. If the call is connected to a non-protected phone,
then the secure tone does not play.

Protected calling is supported for conversations between two phones. Some features, such as conference
calls, shared lines, Cisco Extension Mobility, and Join Across Lines, are not available when protected
calling is configured.

Call Security Interactions and Restrictions
Cisco Unified Communications Manager checks the phone security status when conferences are
established and changes the security indication for the conference or blocks the completion of the call
to maintain integrity and security in the system. Table 1-5 provides information about changes to call
security levels when using Barge.
Table 1-5

Call Security Interactions When Using Barge

Initiator’s Phone
Security Level

Feature Used

Call Security Level

Results of Action

Non-secure

Barge

Encrypted call

Call barged and identified as non-secure call

Secure (encrypted) Barge

Authenticated call

Call barged and identified as authenticated call

Secure
(authenticated)

Barge

Encrypted call

Call barged and identified as authenticated call

Non-secure

Barge

Authenticated call

Call barged and identified as non-secure call

Table 1-6 provides information about changes to conference security levels depending on the initiator’s
phone security level, the security levels of participants, and the availability of secure conference bridges.

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An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Table 1-6

Security Restrictions with Conference Calls

Initiator’s Phone
Security Level

Feature Used

Security Level of Participants

Results of Action

Non-secure

Conference

Encrypted or authenticated

Non-secure conference bridge
Non-secure conference

Secure (encrypted
or authenticated)

Conference

Secure (encrypted) Conference

At least one member is
non-secure

Secure conference bridge

All participants are encrypted

Secure conference bridge

Non-secure conference
Secure encrypted level conference

Secure
(authenticated)

Conference

All participants are encrypted or Secure conference bridge
authenticated
Secure authenticated level conference

Non-secure

Conference

Encrypted or authenticated

Only secure conference bridge is available and used
Non-secure conference

Secure (encrypted
or authenticated)

Conference

Encrypted or authenticated

For Cisco Unified IP Phones 7962G and 7942G:
•

Only non-secure conference bridge is available
and used

•

Non-secure conference

For Cisco Unified IP Phones 7961G and 7941G:

Secure (encrypted
or authenticated)

Conference

For Cisco Unified IP Phones
7962G and 7942G:
•

Secure (encrypted) Join

Conference remains secure

•

When one participant tries to Hold the call with
MOH, the MOH does not play.

For Cisco Unified IP Phones 7962G and 7942G:
•

Encrypted or secure

For Cisco Unified IP Phones
7961G and 7941G:
•

•

Member puts call on Hold
with MOH

Encrypted or authenticated

Conference remains secure. When one
participant tries to hold the call with MOH, the
MOH does not play.

For Cisco Unified IP Phones 7961G and 7941G:
•

No music on hold is played

•

Conference remains secure.

Secure conference bridge
Conference remains secure (encrypted or
authenticated)

Non-secure

cBarge

All participants are encrypted

Secure conference bridge
Conference changes to non-secure

Non-secure

MeetMe

Minimum security level is
encrypted

Initiator receives message “Does not meet Security
Level” and the call is rejected.

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Understanding Security Features for Cisco Unified IP Phones

Table 1-6

Initiator’s Phone
Security Level

Security Restrictions with Conference Calls (continued)

Feature Used

Secure (encrypted) MeetMe

Security Level of Participants

Results of Action

Minimum security level is
authenticated

Secure conference bridge

Minimum security level is
non-secure

Only secure conference bridge available and used

Conference accepts encrypted and authenticated
calls
Conference accepts all calls

Supporting 802.1X Authentication on Cisco Unified IP Phones
These sections provide information about 802.1X support on the Cisco Unified IP Phones:
•

Overview, page 1-19

•

Required Network Components, page 1-19

•

Best Practices—Requirements and Recommendations, page 1-20

Overview
Cisco Unified IP Phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol
(CDP) to identify each other and determine parameters such as VLAN allocation and inline power
requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified
IP Phones provide an EAPOL pass-through mechanism. With this mechanism, a PC locally attached to
the Cisco Unified IP Phone may pass EAPOL messages to the 802.1X authenticator in the LAN switch.
This prevents the Cisco Unified IP Phone from having to act as the authenticator, yet allows the LAN
switch to authenticate a data end point prior to accessing the network.
In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy
EAPOL-Logoff mechanism. In the event that the locally attached PC disconnects from the Cisco Unified
IP Phone, the LAN switch does see the physical link fail, because the link between the LAN switch and
the Cisco Unified IP Phone is maintained. To avoid compromising network integrity, the IP Phone sends
an EAPOL-Logoff message to the switch on behalf of the downstream PC, which triggers the LAN
switch to clear the authentication entry for the downstream PC.
The Cisco Unified IP Phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through
mechanism. This supplicant allows network administrators to control the connectivity of Cisco Unified
IP Phones to the LAN switch ports. The phone 802.1X supplicant uses the EAP-FAST, EAP-TLS, and
EAP-MD5 options for network authentication.

Required Network Components
Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:
•

Cisco Unified IP Phones—The phone acts as the 802.1X supplicant, which initiates the request to
access the network.

•

Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The
authentication server and the phone must both be configured with a shared secret that is used to
authenticate the phone.

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An Overview of the Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

•

Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act
as the authenticator and pass the messages between the phone and the authentication server. When
the exchange completes, the switch grants or denies the phone access to the network.

Best Practices—Requirements and Recommendations
•

Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco
Unified IP Phones, be sure that you have properly configured the other components before enabling
it on the phone. See 802.1X Authentication and Status, page 4-44 for more information.

•

Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus
recommends that only a single device should authenticate to a specific switch port. However, some
switches (including Cisco Catalyst switches) support multi-domain authentication. The switch
configuration determines whether you can connect a PC to the phone’s PC port.
– Enabled—If you are using a switch that supports multi-domain authentication, you can enable

the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy
EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached
PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, see the
Cisco Catalyst switch configuration guides at:
http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.
html
– Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port,

you should disable the PC Port when 802.1X authentication is enabled. See Security
Configuration Menu, page 4-32 for more information. If you do not disable this port and
subsequently attempt to attach a PC to it, the switch will deny network access to both the phone
and the PC.
•

Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should
configure this setting based on the switch support.
– Enabled—If you are using a switch that supports multi-domain authentication, you can continue

to use the voice VLAN.
– Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN

and consider assigning the port to the native VLAN. See Security Configuration Menu,
page 4-32 for more information.
•

Enter MD5 Shared Secret—If you disable 802.1X authentication or perform a factory reset on the
phone, the previously configured MD5 shared secret is deleted. See 802.1X Authentication and
Status, page 4-44 for more information.

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An Overview of the Cisco Unified IP Phones
Reducing Power Consumption on the Phones

Security Restrictions
A user cannot barge into an encrypted call if the phone that is used to barge is not configured for
encryption. When barge fails in this case, a reorder (fast busy) tone plays on the phone on which the user
initiated the barge.
If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or
nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified Communications
Manager classifies the call as nonsecure.
If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call,
and the phone indicates that the call is encrypted.
A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The
authentication icon continues to appear on the authenticated devices in the call, even if the initiator
phone does not support security.

Reducing Power Consumption on the Phones
The Cisco Unified IP Phones support Cisco EnergyWise (EW). EnergyWise is also known as Power
Save Plus. When your network contains an EnergyWise controller, you can configure these phones to
sleep (power down) and wake (power up) on a schedule to reduce your power consumption. The phone
is powered with switch's Power over Ethernet (PoE) port instead of the power adapter.
You set up each phone to enable or disable the EnergyWise settings. You can also configure EnergyWise
parameters on the enterprise and common phone configuration. If EnergyWise is enabled, you configure
a sleep and wake time, as well as other parameters. These parameters are sent to the phone as part of the
phone configuration XML file.

The switch administrator can wake the phone up before the scheduled time. For more information on
powering up the phones from the switch, see the switch documentation.

Overview of Configuring and Installing Cisco Unified IP Phones
When deploying a new IP telephony system, system administrators and network administrators must
complete several initial configuration tasks to prepare the network for IP telephony service. For
information and a checklist for setting up and configuring a complete Cisco IP telephony network, see
System Configuration Overview in Cisco Unified Communications Manager System Guide.
After you have set up the IP telephony system and configured system-wide features in Cisco Unified
Communications Manager, you can add Cisco Unified IP Phones to the system.
The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your
network:
•

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-21

•

Installing Cisco Unified IP Phones, page 1-25

Configuring Cisco Unified IP Phones in Cisco Unified Communications
Manager
To add phones to the Cisco Unified Communications Manager database, you can use:

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Overview of Configuring and Installing Cisco Unified IP Phones

•

Auto-registration

•

Cisco Unified Communications Manager Administration

•

Bulk Administration Tool (BAT)

•

BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see Adding Phones to the Cisco Unified Communications
Manager Database, page 2-8.
For general information about configuring phones in Cisco Unified Communications Manager, see
Cisco Unified IP Phones in Cisco Unified Communications Manager System Guide.

Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Communications Manager
Administrations
Table 1-7 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phones in
Cisco Unified Communications Manager Administration. The list presents a suggested order to guide
you through the phone configuration process. Some tasks are optional, depending on your system and
user needs. For detailed procedures and information, see the sources in the list.

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Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7

Task
1.

Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications
Manager

Purpose

For More Information

Gather the following information about the phone:

See these sections:

•

Phone Model

•

MAC address

•

Physical location of the phone

•

Name or user ID of phone user

•

Device pool

•

Partition, calling search space, and location
information

•

Number of lines and associated directory numbers
(DNs) to assign to the phone

•

Cisco Unified Communications Manager user to
associate with the phone

•

Phone usage information that affects phone
button template, softkey template, phone features,
IP Phone services, or phone applications

•

See Cisco Unified Communications Manager System
Guide, Cisco Unified IP Phones.

•

See Telephony Features Available for the Cisco
Unified IP Phone, page 5-1.

Provides list of configuration requirements for setting
up phones.
Identifies preliminary configuration that you need to
perform before configuring individual phones, such as
phone button templates or softkey templates.
2.

Customize phone button templates (if required).
Changes the number of line buttons, speed-dial
buttons, Service URL buttons, or adds a Privacy
button to meet user needs.

See these sections:
•

Cisco Communications Manager Administration
Guide, Phone Button Template Configuration.

•

Modifying Phone Button Templates, page 5-25.

You must specify a service URL with an IPv4 address.
3.

Add and configure the phone by completing the
required fields in the Phone Configuration window.
Required fields are indicated by an asterisk (*) next to
the field name; for example, MAC address and device
pool.

See Cisco Communications Manager Administration
Guide, Cisco Unified IP Phone Configuration.
For information about Product Specific Configuration
fields, see “?” Button Help in the Phone Configuration
window.

Adds the device with its default settings to the Cisco
Unified Communications Manager database.
4.

Add and configure directory numbers (lines) on the
See these sections:
phone by completing the required fields in the
• See Cisco Unified Communications Manager
Directory Number Configuration window. Required
Administration Guide, Directory Number
fields are indicated by an asterisk (*) next to the field
Configuration.
name; for example, directory number and presence
• See Telephony Features Available for the Cisco
group.
Unified IP Phone, page 5-1.
Adds primary and secondary directory numbers and
features associated with directory numbers to the
phone.

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Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7

Task
5.

Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications
Manager (continued)

Purpose

For More Information

Customize softkey templates.

See Cisco Unified Communications Manager
Administration Guide, Softkey Template Configuration.

Adds, deletes, or changes order of softkey features
that display on the user’s phone to meet feature usage See Configuring Softkey Templates, page 5-27.
needs.
6.

Configure speed-dial buttons and assign speed-dial
numbers (optional).
Adds speed-dial buttons and numbers.
Note

Users can change speed-dial settings on their
phones by using Cisco Unified CM User
Options.

Configure Cisco Unified IP Phone services and assign See these sections:
services (optional).
• See Cisco Communications Manager
Administration Guide, Cisco Unified IP Phone
Provides IP Phone services.
Services Configuration.
Note
Users can add or change services on their
phones by using the Cisco Unified CM User
Options.
Note

Assign services to phone buttons (optional).

Add user information by configuring required fields.
Required fields are indicated by an asterisk (*); for
example, User ID and last name.
Note

•

See Setting Up Services, page 5-28.

You must specify a service URL with an IPv4
address.

Provides single button access to an IP Phone service
or URL.
9.

See Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP Phone
Configuration chapter, Configuring Speed-Dial Buttons
section.

Assign a password (for User Options web
pages) and PIN (for Extension Mobility and
Personal Directory).

See Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP Phone
Configuration.
See Cisco Unified Communications Manager
Administration Guide, End User Configuration.
See Adding Users to Cisco Unified Communications
Manager, page 5-28.
Note

If your company uses a Lightweight Directory
Access Protocol (LDAP) directory to store
information on users, you can install and
configure Cisco Unified Communications to use
your existing LDAP directory, see Configuring
Corporate Directories, page 5-24.

Note

If you want to add both the phone and user to the
Cisco Unified Communications Manager
database at the same time, see the User/Phone
Add Configuration chapter in the Cisco Unified
Communications Manager Administration
Guide.

Adds user information to the global directory for
Cisco Unified Communications Manager.

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Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7

Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications
Manager (continued)

Task

Purpose

For More Information

10.

Add a user to a user group.

See Cisco Unified Communications Manager
Administration Guide:

Assigns to users a common list of roles and
permissions that apply to all users in a user group.
Administrators can manage user groups, roles, and
permissions to control the level of access (and,
therefore, the level of security) for system users.
11.

Associate a user with a phone (optional).
Provides users with control over their phone such a
forwarding calls or adding speed-dial numbers or
services.
Note

•

End User Configuration.

•

User Group Configuration.

See Cisco Unified Communications Manager
Administration Guide, End User Configuration.

Some phones, such as those in conference
rooms, do not have an associated user.

Installing Cisco Unified IP Phones
After you have added the phones to the Cisco Unified Communications Manager database, you can
complete the phone installation. You can install the phones at the desired location, or you can give the
phone users the information they need to do perform the installation. The Cisco Unified IP Phone
Installation Guide, which is available at http://www.cisco.com, provides directions for connecting the
phone handset, cables, and other accessories.

Note

Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For
information about upgrading, see the Readme file for your phone, which is located at:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
After the phone is connected to the network, the phone startup process begins, and the phone registers
with Cisco Unified Communications Manager. To finish installing the phone, configure the network
settings on the phone depending on whether you enable or disable DHCP service.
If you use auto-registration, you need to update the specific configuration information for the phone such
as associating the phone with a user, changing the button table, or directory number.

Checklist for Installing the Cisco Unified IP Phones
Table 1-8 provides an overview and checklist of installation tasks for the Cisco Unified IP Phones. The
list presents a suggested order to guide you through the phone installation. Some tasks are optional,
depending on your system and user needs. For detailed procedures and information, see the sources in
the list.

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Chapter 1

An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-8

Task
1.

Checklist for Installing the Cisco Unified IP Phones

Purpose

For More Information

Choose the power source for the phone:

See Providing Power to the Cisco Unified IP
Phones, page 2-3.

•

Power over Ethernet (PoE)

•

External power supply

Determines how the phone receives power.
2.

Assemble the phone, adjust phone placement, and connect the
network cable.

See Installing the Cisco Unified IP Phones,
page 3-6.

Locates and installs the phone in the network.

See Feature Key Capacity Increase for Cisco
Unified IP Phones, page 3-10.

Add a Cisco Unified IP Phone Expansion Module:

See Attaching a Cisco Unified IP Phone
Expansion Module, page 3-9.

Adds the device with its default settings to the Cisco Unified
Communications Manager database.
Extends functionality of a Cisco Unified IP Phone 7962G by
adding 14 (7914) or 24 (7915 and 7916) line appearances or
speed-dial numbers.
Extends functionality of a Cisco Unified IP Phones 7961G and
7961G-GE by adding 14 (7914) line appearances or speed-dial
numbers.

Note

Cisco Unified IP Phone Expansion Module 7914 is not
supported on the Cisco Unified IP Phones 7942G,
7941G, and 7941G-GE.

Note

Cisco Unified IP Phone Expansion Modules 7915 and
7916 are not supported on the Cisco Unified IP Phones
7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE.

Note

Up to 54 keys can be configured for Cisco Unified IP
Phones 7962G.

Monitor the phone startup process.
Adds primary and secondary directory numbers and features
associated with directory numbers to the phone.

See Verifying the Phone Startup Process,
page 3-14.

Verifies that phone is configured properly.

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An Overview of the Cisco Unified IP Phones
Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-8

Task
5.

Checklist for Installing the Cisco Unified IP Phones (continued)

Purpose

For More Information

If you are configuring the network settings on the phone for an
IPv4 network, you can set up an IP address for the phone by
either using DHCP or manually entering an IP address.

See Configuring Startup Network Settings,
page 3-15.
See Network Configuration Menu, page 4-5.

Using DHCP—To enable DHCP and allow the DHCP server to
automatically assign an IP address to the Cisco Unified IP Phone
and direct the phone to a TFTP server, choose Settings >
Network Configuration> IPv4 Configuration and configure
the following:
•

To enable DHCP, set DHCP Enabled to Yes. DHCP is
enabled by default.

•

To use an alternate TFTP server, set Alternate TFTP Server
to Yes, and enter the IP address for the TFTP Server.

Note

Consult with the network administrator to determine
whether you need to assign an alternative TFTP server
instead of using the TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet
mask, TFTP server, and default router locally on the phone,
choose Settings > Network Configuration> IPv4
Configuration:
To disable DHCP and manually set an IP address:
a.

To disable DHCP, set DHCP Enabled to No.

Enter the static IP address for phone.

Enter the subnet mask.

Enter the default router IP addresses.

Set Alternate TFTP Server to Yes, and enter the IP address
for TFTP Server 1.

You must also enter the domain name where the phone resides by
Choosing Settings > Network Configuration.
The Cisco Unified IP Phones support having both IPv4 and an
IPv6 address concurrently. You can configure Cisco Unified
Communications Manager to support IPv4 addresses only, IPv6
addresses only, or support both IPv4/IPv6 addresses.

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Chapter 1

An Overview of the Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-8

Task
6.

Checklist for Installing the Cisco Unified IP Phones (continued)

Purpose

For More Information

If you are configuring the network settings on the phone for an
IPv6 network, you can set up an IP address for the phone by
either using DHCPv6 or by manually entering an IP address.

See Configuring Startup Network Settings,
page 3-15.
See Network Configuration Menu, page 4-5.

Using DHCPv6—To enable DHCPv6 and allow the DHCPv6
server to automatically assign an IP address to the Cisco Unified
IP Phone and direct the phone to a TFTP server, choose Settings
> Network Configuration> IPv6 Configuration and configure
the following:
•

To enable DHCPv6, set DHCPv6 to Yes. DHCPv6 is
enabled by default.

•

To use an alternate TFTP server, set IPv6 Alternate TFTP
Server to Yes, and enter the IP address for IPv6 TFTP Server
1.

Note

Consult with the network administrator if you need to
assign an alternate TFTP server instead of using the
TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet
mask and TFTP server locally on the phone, choose Settings >
Network Configuration> IPv6 Configuration:
To disable DHCP and manually set an IP address:
a.

To disable DHCPv6, set DHCPv6 to No.

Enter the static IP address for phone.

Enter the IPv6 prefix length.

Set IPv6 Alternate TFTP Server to Yes, and enter IP address
for IPv6 TFTP Server 1.

You must also enter the domain name where the phone resides by
Choosing Settings > Network Configuration.
Note

The Cisco Unified IP Phones support having both IPv4
and an IPv6 address concurrently. You can configure
Cisco Unified Communications Manager to support IPv4
devices only, IPv6 devices only, or to support both IPv4
and IPv6 devices concurrently.

Set up security on the phone.
Provides protection against data tampering threats and identity
theft of phones.

Make calls with the Cisco Unified IP Phones.
Verifies that the phone and features work correctly.

Provide information to end users about how to use their phones
and how to configure their phone options.

See Configuring Security on the Cisco Unified
IP Phones, page 3-15.
See Cisco Unified IP Phone 7962G, 7942G,
7961G, 7961G-GE, 7941G, and 7941G-GE
User Guide.
See Appendix A, Providing Information to
Users Via a Website.

Ensures that users have adequate information to successfully use
their Cisco Unified IP Phones.

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Preparing to Install the Cisco Unified IP Phones
on Your Network
Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this
capability, the Cisco Unified IP Phones depend upon and interact with several other key
Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.
This chapter focuses on the interactions between the Cisco Unified IP Phones and Cisco Unified
Communications Manager, DNS, DHCP, and TFTP servers, and switches. It also describes options for
powering phones.
For related information about voice and IP communications, see:
http://www.cisco.com/en/US/products/sw/voicesw/index.html
This chapter provides an overview of the interaction between the Cisco Unified IP Phones and other key
components of the Voice over IP (VoIP) network. It includes the following topics:
•

Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

•

Providing Power to the Cisco Unified IP Phones, page 2-3

•

Understanding Phone Configuration Files, page 2-5

•

Understanding the Phone Startup Process, page 2-7

•

Adding Phones to the Cisco Unified Communications Manager Database, page 2-8

•

Using Cisco Unified IP Phones with Different Protocols, page 2-12

•

Determining the MAC Address for a Cisco Unified IP Phones, page 2-13

Understanding Interactions with Other Cisco Unified IP
Telephony Products
To function in the IP telephony network, the Cisco Unified IP Phone must connect to a networking
device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phones with a Cisco
Unified Communications Manager system before sending and receiving calls.
This section includes the following topics:
•

Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications
Manager, page 2-2

•

Understanding How the Cisco Unified IP Phones Interact with the VLAN, page 2-2

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Chapter 2
Understanding Interactions with Other Cisco Unified IP Telephony Products

Preparing to Install the Cisco Unified IP Phones on Your Network

Understanding How the Cisco Unified IP Phones Interact with Cisco Unified
Communications Manager
Cisco Unified Communications Manager is an open and industry-standard call processing system.
Cisco Unified Communications Manager software sets up and tears down calls between phones,
integrating traditional PBX functionality with the corporate IP network. Cisco Unified Communications
Manager manages the components of the IP telephony system—the phones, the access gateways, and the
resources necessary for features such as call conferencing and route planning. Cisco Unified
Communications Manager also provides:
•

Firmware for phones

•

Authentication and encryption (if configured for the telephony system)

•

Configuration, certificate trust list (CTL), and Identity Trust List (ITL) files via the TFTP service

•

Phone registration

•

Call preservation, so that a media session continues if signaling is lost between the primary
Communications Manager and a phone

For information about configuring Cisco Unified Communications Manager to work with the IP devices
described in this chapter, refer to Cisco Unified Communications Manager Administration Guide, Cisco
Unified Communications Manager System Guide, and Cisco Unified Communications Manager Security
Guide.
For an overview of security functionality for the Cisco Unified IP Phones, see Understanding Security
Features for Cisco Unified IP Phones, page 1-11.

Note

If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type
drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and
install the latest support patch for your version of Cisco Unified Communications Manager:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Related Topic

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Understanding How the Cisco Unified IP Phones Interact with the VLAN
The Cisco Unified IP Phones have an internal Ethernet switch, enabling forwarding of packets to the
phone, and to the access port and the network port on the back of the phone.
If a computer is connected to the access port, the computer and the phone share the same physical link
to the switch and share the same port on the switch. This shared physical link has the following
implications for the VLAN configuration on the network:
•

The current VLANs might be configured on an IP subnet basis. However, additional IP addresses
might not be available to assign the phone to the same subnet as other devices connected to the same
port.

•

Data traffic present on the VLAN supporting phones might reduce the quality of VoIP traffic.

•

Network security may need to isolate the VLAN voice traffic from the VLAN data traffic.

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that
the phone is connected to would be configured to have separate VLANs for carrying:

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Preparing to Install the Cisco Unified IP Phones on Your Network
Providing Power to the Cisco Unified IP Phones

•

Voice traffic to and from the phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example)

•

Data traffic to and from the PC connected to the switch through the access port of the phone (native
VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows
a large number of phones to be added to an existing network where there are not enough IP addresses
for each phone.
For more information, refer to the documentation included with a Cisco switch. You can also access
switch information at this URL:
http://cisco.com/en/US/products/hw/switches/index.html
Related Topics
•

Understanding the Phone Startup Process, page 2-7

•

Network Configuration Menu, page 4-5

Providing Power to the Cisco Unified IP Phones
The Cisco Unified IP Phones can be powered with external power or with Power over Ethernet (PoE).
External power is provided through a separate power supply. PoE is provided by a switch through the
Ethernet cable attached to a phone.

Note

When you install a phone that is powered with external power, connect the power supply to the phone
and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that
is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the
power supply.
The following sections provide more information about powering a phone:
•

Power Guidelines, page 2-4

•

Power Outage, page 2-4

•

Obtaining Additional Information about Power, page 2-5

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Providing Power to the Cisco Unified IP Phones

Power Guidelines
Table 2-1 provides guidelines for powering the Cisco Unified IP Phones.
Table 2-1

Guidelines for Powering the Cisco Unified IP Phones

Power Type

Guidelines

External power—Provided
through the CP-PWR-CUBE-3
external power supply.
External power—Provided
through the Cisco Unified IP
Phone Power Injector.

PoE power—Provided by a
switch through the Ethernet
cable attached to the phone.

•

The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G use the
CP-PWR-CUBE-3 power supply.

•

The Cisco Unified IP Phones 7961G-GE and 7941G-GE use the CP-PWR-CUBE-3
external power supply only.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone.
Functioning as a midspan device, the injector delivers inline power to the attached phone.
The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP
Phone, and supports a maximum cable length of 100m between the unpowered switch and
the IP Phone.
•

The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G support Cisco inline
PoE, but the Cisco Unified IP Phones 7961G-GE, and 7941G-GE do not.

•

The Cisco Unified IP Phones 7962G and 7942G support IEEE 802.3af Class 2 power
on signal pairs and spare pairs. The Cisco Unified IP Phones 7961G-GE, and
7941G-GE are not compatible with Cisco switches that are not IEEE compliant.

•

To ensure uninterruptible operation of the phone, make sure that the switch has a
backup power supply.

•

Make sure that the CatOS or IOS version running on your switch supports your
intended phone deployment. Refer to the documentation for your switch for operating
system version information.

Power Outage
Telephone emergency service access depends on the phone being powered. If there is an interruption in
the power supply, Service and Emergency Calling Service dialing will not function until power is
restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment
before using the Service or Emergency Calling Service dialing.

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Preparing to Install the Cisco Unified IP Phones on Your Network
Understanding Phone Configuration Files

Obtaining Additional Information about Power
For related information about power, refer to the documents shown in Table 2-2. These documents
provide information about the following topics:
•

Cisco switches that work with the Cisco Unified IP Phones

•

The Cisco IOS releases that support bidirectional power negotiation

•

Other requirements and restrictions regarding power

Table 2-2

Related Topics

Obtaining Power from the Switch

•

If a phone is not using external power, the switch
provides in-line power through the Ethernet cable
attached to the phone.

Adding Phones to the Cisco Unified
Communications Manager Database, page 2-8.

•

Resolving Startup Problems, page 9-1.

Loading the Stored Phone Image

•

Resolving Startup Problems, page 9-1.

Configuring VLAN

•

Network Configuration Menu, page 4-5.

If the Cisco Unified IP Phone is connected to a
Cisco Catalyst switch, the switch next informs the
phone of the voice VLAN defined on the switch. The
phone needs to know its VLAN membership before it
can proceed with the Dynamic Host Configuration
Protocol (DHCP) request for an IP address.

•

Resolving Startup Problems, page 9-1.

Obtaining an IP Address

•

Network Configuration Menu, page 4-5.

If the Cisco Unified IP Phone is using DHCP to obtain
an IP address, the phone queries the DHCP server to
obtain one. If your network does not use DHCP, you
must assign static IP addresses to each phone locally.

•

Resolving Startup Problems, page 9-1.

Accessing a TFTP Server

•

Network Configuration Menu, page 4-5.

In addition to assigning an IP address, the DHCP
server directs the Cisco Unified IP Phone to a TFTP
Server. If the phone has a statically defined IP address,
you must configure the TFTP server locally on the
phone; the phone then contacts the TFTP server
directly.

•

Resolving Startup Problems, page 9-1.

The Cisco Unified IP Phone has non-volatile Flash
memory in which it stores firmware images and
user-defined preferences. At startup, the phone runs a
bootstrap loader that loads a phone image stored in
Flash memory. Using this image, the phone initializes
its software and hardware.
3.

Note

You can also assign an alternative TFTP
server to use instead of the one assigned by
DHCP.

Requesting the CTL file
The TFTP server stores the certificate trust list (CTL)
file. This file contains the certificates necessary for
establishing a secure connection between the phone
and Cisco Unified Communications Manager.

Refer to Cisco Unified Communications Manager
Security Guide, Configuring the Cisco CTL Client.

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Adding Phones to the Cisco Unified Communications Manager Database

Table 2-3

Task
7.

Cisco Unified IP Phone Startup Process (continued)

Purpose

Related Topics

Requesting the ITL file.

Refer to Cisco Unified Communications Manager
Security Guide, Security by Default.

The phone requests the ITL file after it requests the
CTL file. The ITL file contains the certificates of the
entities that the phone can trust. The certificates are
used for authenticating a secure connection with the
servers or authenticating a digital signature signed by
the servers.
Requesting the Configuration File

The TFTP server has configuration files, which define
parameters for connecting to Cisco
Unified Communications Manager and other
information for the phone.
Contacting Cisco Unified Communications Manager

•

Adding Phones to the Cisco Unified
Communications Manager Database, page 2-8.

•

Resolving Startup Problems, page 9-1.

•

Resolving Startup Problems, page 9-1.

The configuration file defines how the Cisco Unified
IP Phone communicates with Cisco Unified
Communications Manager and provides a phone with
its load ID. After obtaining the file from the TFTP
server, the phone attempts to make a connection to the
highest priority Cisco Unified Communications
Manager on the list. When security is implemented, if
the security profile of the phone is configured for
secure signaling (encrypted or authenticated), and the
Cisco Unified Communications Manager is set to
secure mode, the phone makes a TLS connection.
Otherwise, it makes a nonsecure TCP connection.
If the phone was manually added to the database,
Cisco Unified Communications Manager identifies
the phone. If the phone was not manually added to the
database and auto-registration is enabled in Cisco
Unified Communications Manager, the phone
attempts to auto-register itself in the Cisco Unified
Communications Manager database.
Note

Auto-registration is disabled when you
configure the CTL client. In this case, the
phone must be manually added to the Cisco
Unified Communications Manager database.

Adding Phones to the Cisco Unified Communications Manager
Database
Before installing the Cisco Unified IP Phones, you must choose a method for adding phones to the
Cisco Unified Communications Manager database. These sections describe the methods:
•

Adding Phones with Auto-Registration, page 2-9

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Adding Phones to the Cisco Unified Communications Manager Database

•

Adding Phones with Auto-Registration and TAPS, page 2-10

•

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

•

Adding Phones with BAT, page 2-11

Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified
Communications Manager database.
Table 2-4

Methods for Adding Phones to the Cisco Unified Communications Manager
Database

Method

Requires
MAC
Address?

Auto-registration

Notes
•

Results in automatic assignment of directory numbers.

•

Not available when security or encryption is enabled.

Auto-registration
with TAPS

Requires auto-registration and the Bulk Administration Tool
(BAT); updates information in the Cisco Unified IP Phone and in
Cisco Unified Communications Manager Administration.

Using the Cisco
Unified
Communications
Manager
Administration

Yes

Requires phones to be added individually.

Using BAT

Yes

Allows for simultaneous registration of multiple phones.

Adding Phones with Auto-Registration
By enabling auto-registration before you begin installing phones, you can:

Note

•

Add phones without first gathering MAC addresses from the phones.

•

Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager
database when you physically connect the phone to your IP telephony network. During
auto-registration, Cisco Unified Communications Manager assigns the next available sequential
directory number to the phone.

•

Quickly enter phones into the Cisco Unified Communications Manager database and modify any
settings, such as the directory numbers, from Cisco Unified Communications Manager.

•

Move auto-registered phones to new locations and assign them to different device pools without
affecting their directory numbers.

We recommend that you use auto-registration to add less than 100 phones to your network. To add more
than 100 phones to your network, use the Bulk Administration Tool (BAT). See Adding Phones with
BAT, page 2-11.
Auto-registration is disabled by default. In some cases, you may not want to use auto-registration; for
example, if you want to assign a specific directory number to the phone or if you plan to use a secure
connection with Cisco Unified Communications Manager as described in Cisco Unified
Communications Manager Security Guide. For information about enabling auto-registration, see
“Enabling Auto-Registration” in the Cisco Unified Communications Manager Administration Guide.

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Adding Phones to the Cisco Unified Communications Manager Database

Note

When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is
automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL
client, auto-registration is not automatically enabled.
Related Topics
•

Adding Phones with Auto-Registration and TAPS, page 2-10

•

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

•

Adding Phones with BAT, page 2-11

Adding Phones with Auto-Registration and TAPS
You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support,
without first gathering MAC addresses from phones.
TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already
added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS
to update MAC addresses and download pre-defined configurations for phones.

Note

We recommend that you use auto-registration and TAPS to add less than 100 phones to your network.
To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See Adding
Phones with BAT, page 2-11.
To implement TAPS, you or the end user dial a TAPS directory number and follow voice prompts. When
the process completes, the phone will have downloaded its directory number and other settings, and the
phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC
address.
Auto-registration must be enabled in Cisco Unified Communications Manager Administration
(System > Cisco Unified CM) for TAPS to function.

Note

Adding Phones with Auto-Registration, page 2-9

•

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

•

Adding Phones with BAT, page 2-11

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Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with Cisco Unified Communications Manager Administration
You can add phones individually to the Cisco Unified Communications Manager database by using
Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC
address for each phone.
For information about determining a MAC address, see Determining the MAC Address for a Cisco
Unified IP Phones, page 2-13.
After you have collected MAC addresses, in Cisco Unified Communications Manager Administration,
choose Device > Phone and click Add New to begin.
For complete instructions and conceptual information about Cisco Unified Communications Manager,
refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified
Communications Manager System Guide.
Related Topics
•

Adding Phones with Auto-Registration, page 2-9

•

Adding Phones with Auto-Registration and TAPS, page 2-10

•

Adding Phones with BAT, page 2-11

Adding Phones with BAT
Cisco Unified Communications Manager Bulk Administration Tool (BAT), a standard Cisco Unified
Communications Manager application, enables you to perform batch operations, including registration,
on multiple phones.
To add phones by using BAT only (not in conjunction with TAPS), you first need to obtain the
appropriate MAC address for each phone.
For information about determining a MAC address, see the Determining the MAC Address for a Cisco
Unified IP Phones, page 2-13.
To add a phone to the Cisco Unified Communications Manager, follow these steps:
Procedure
Step 1

From Cisco Unified Communications Manager, choose Bulk Administration > Phones > Phone
Template.

Step 2

Click Add New.

Step 3

Choose a Phone Type and click Next.

Step 4

Enter the details of phone specific parameters like Device Pool, Phone Button Template, Device Security
Profile and so on.

Step 5

Click Save.

Step 6

From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone
using an already created BAT phone template.
For more information on BAT, see Cisco Unified Communications Manager Bulk Administration Guide.
For more information on creating BAT Phone Templates, see Cisco Unified Communications Manager
Bulk Administration Guide, Phone Template.

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Using Cisco Unified IP Phones with Different Protocols

Related Topics
•

Adding Phones with Auto-Registration, page 2-9

•

Adding Phones with Auto-Registration and TAPS, page 2-10

•

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Using Cisco Unified IP Phones with Different Protocols
The Cisco Unified IP Phones can operate with SCCP (Skinny Client Control Protocol) or SIP (Session
Initiation Protocol). You can convert a phone from using one protocol to using the other protocol.
This section includes these topics:
•

Converting a New Phone from SCCP to SIP, page 2-12

•

Converting an In-Use Phone from One Protocol to the Other, page 2-13

•

Deploying a Phone in an SCCP and SIP Environment, page 2-13

Converting a New Phone from SCCP to SIP
A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:
Procedure
Step 1

Take one of these actions:
•

To auto-register the phone, set the Auto Registration Phone Protocol enterprise parameter in
Cisco Unified Communications Manager Administration to SIP.

•

To provision the phone by using the Bulk Administration Tool (BAT), choose the appropriate phone
model and choose SIP from BAT.

•

To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration
window in Cisco Unified Communications Manager Administration.

For more information on Cisco Unified Communications Manager configuration, see Cisco Unified
Communications Manager Administration Guide. For more information on using BAT, see Cisco
Unified Communications Manager Bulk Administration Guide.
Step 2

If you are not using DHCP in your network, configure the network parameters for the phone.
See Configuring Startup Network Settings, page 3-15.

Step 3

Save the configuration updates, click Apply Config, click OK in the Apply Configuration Information
window, and have the user power cycle the phone.

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Preparing to Install the Cisco Unified IP Phones on Your Network
Determining the MAC Address for a Cisco Unified IP Phones

Converting an In-Use Phone from One Protocol to the Other
For information on how to convert an in-use phone from one protocol to the other, see the Cisco Unified
Communications Manager Administration Guide, chapter Cisco Unified IP Phone Configuration.

Deploying a Phone in an SCCP and SIP Environment
To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the
Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general
steps:
1.

Set the Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to
SCCP.
From Cisco Unified Communications Manager Administration, choose System > Enterprise
Parameters.

Install the phones.

Change the Auto Registration Protocol enterprise parameter to SIP.

Auto-register the SIP phones.

Determining the MAC Address for a Cisco Unified IP Phones
Several procedures described in this manual require you to determine the MAC address of a
Cisco Unified IP Phone. You can determine a phone MAC address in these ways:
•

From the phone, press the Settings button, select Model Information and look at the MAC Address
field.

•

Look at the MAC label on the back of the phone.

•

Display the web page for the phone and click the Device Information hyperlink.
For information about accessing the web page, see Accessing the Web Page for a Phone, page 7-2.

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Determining the MAC Address for a Cisco Unified IP Phones

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CH A P T E R

Setting Up the Cisco Unified IP Phones
This chapter includes the following topics, which help you install the Cisco Unified IP Phones on an IP
telephony network:

Note

•

Before You Begin, page 3-1

•

Understanding the Cisco Unified IP Phone Components, page 3-2

•

Installing the Cisco Unified IP Phones, page 3-6

•

Attaching a Cisco Unified IP Phone Expansion Module, page 3-9

•

Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-10

•

Verifying the Phone Startup Process, page 3-14

•

Configuring Startup Network Settings, page 3-15

•

Configuring Security on the Cisco Unified IP Phones, page 3-15

Before you install a Cisco Unified IP Phone, you must decide how to configure the phone in your
network. Then you can install the phone and verify its functionality. For more information, see Preparing
to Install the Cisco Unified IP Phones on Your Network.

Before You Begin
Before installing the Cisco Unified IP Phone, review the requirements in these sections:
•

Network Requirements, page 3-2

•

Cisco Unified Communications Manager Configuration, page 3-2

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Understanding the Cisco Unified IP Phone Components

Network Requirements
For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your
network, your network must meet the following requirements:
•

Working Voice over IP (VoIP) Network:
– VoIP configured on your Cisco routers and gateways
– Cisco Unified Communications Manager installed in your network and configured to handle

call processing
•

Note

IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.
If the Cisco Unified Communications Manager server is located in a different time zone than the phones,
the phones will not display the correct local time.

Cisco Unified Communications Manager Configuration
The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call
processing. See Cisco Unified Communications Manager Administration Guide or to context-sensitive
help in the Cisco Unified Communications Manager application to ensure that
Cisco Unified Communications Manager is set up properly to manage the phone and to properly route
and process calls.
If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified
Communications Manager before connecting any Cisco Unified IP Phone to the network. For
information about enabling and configuring auto-registration, see Cisco Unified Communications
Manager Administration Guide. Also, see Adding Phones to the Cisco Unified Communications
Manager Database, page 2-8.
You must use Cisco Unified Communications Manager to configure and assign telephony features to the
Cisco Unified IP Phones. See Telephony Features Available for the Cisco Unified IP Phone, page 5-1 for
details.
In Cisco Unified Communications Manager, you can add users to the database and associate them with
specific phones. In this way, users gain access to web pages that allow them to configure items such as
call forward, speed dial, and voice message system options. See Adding Users to Cisco Unified
Communications Manager, page 5-28 for details.

Understanding the Cisco Unified IP Phone Components
The Cisco Unified IP Phones include these components on the phone or as accessories for the phone:
•

Network and Access Ports, page 3-3

•

Handset, page 3-3

•

Speakerphone, page 3-4

•

Headset, page 3-4

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Network and Access Ports
The back of the Cisco Unified IP Phones includes these ports:
•

Network port
– Labeled 10/100 SW on the 7962G, 7942G, 7961G, and 7941G
– Labeled 10/100/1000 SW on the 7961G-GE and 7941G-GE

•

Access port
– Labeled 10/100 PC on the 7962G, 7942G, 7961G, and 7941G
– Labeled 10/100/1000 PC on the 7961G-GE and 7941G-GE

Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections to external devices.
•

For the Cisco Unified IP Phones 7962G and 7942G, you can use either Category 3/5/5e cabling for
10-Mbps connections, but you must use Category 5 or 5e for 100 Mbps connections.

•

For the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE, you can use either
Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 and 1000
Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on
this port. The phone can also obtain inline power from a switch over this connection. See Providing
Power to the Cisco Unified IP Phones, page 2-3 for details.
Use the PC access port to connect a network device, such as a computer, to the phone. You must use a
straight-through cable on this port.

Handset
The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes
a light strip that indicates incoming calls and voice messages waiting.
To connect the handset to the Cisco Unified IP Phones 7962G and 7942G, plug the cable into the handset
and the Handset port on the back of the phone.
To connect the handset to the Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE,
remove the hookswitch clip (see Figure 3-1) from the cradle area. Then plug the cable into the handset
and into the Handset port on the back of the phone.
Removing the Hookswitch Clip

185165

Figure 3-1

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Understanding the Cisco Unified IP Phone Components

Speakerphone
By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone.
You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To
do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration
window for the phone, check the Disable Speakerphone check box.

Headset
Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified
IP Phones, Cisco does not certify or support products from headset or handset vendors.
We recommend that the use of good quality external devices, for example, headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise
or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the
remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range
of outside sources; for example, electric lights, electric motors, or large PC monitors. See Using External
Devices, page 3-5, for more information.

Note

In some cases, hum can be reduced or eliminated by using a local power cube or power injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
We recommend that customers test headsets in their intended environment to determine performance
before making a purchasing decision and deploying en masse.

Note

The Cisco Unified IP Phones support wideband headsets.

Audio Quality
Beyond its physical, mechanical and technical performance, the audio portion of a headset must sound
good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee
the performance of any headsets. However, a variety of headsets from leading headset manufacturers
have been reported to perform well with Cisco Unified IP Phones.
For more information, see http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html.

Connecting a Headset
To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of
the phone. Press the Headset button on the phone to place and answer calls using the headset.
You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the
Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path
from the headset microphone.
See the wireless headset documentation for information about connecting the headset and using the
features.

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Setting Up the Cisco Unified IP Phones
Understanding the Cisco Unified IP Phone Components

Disabling a Headset
You can disable the headset by using Cisco Unified Communications Manager Administration. If you
do so, you also will disable the speakerphone.
To disable the headset from Cisco Unified Communications Manager Administration, perform the
following actions:
Procedure
Step 1

Choose Device > Phone and locate the phone that you want to modify.

Step 2

Check the Disable Speakerphone and Headset check box in the Phone Configuration window.

Enabling a Wireless Headset on the Cisco Unified IP Phones
By default, the Wireless Headset Hookswitch Control option is disabled. You can enable the option in
the Cisco Unified Communications Manager Administration application.
See the wireless headset documentation for information about connecting the headset and using the
features.
Modifying the Headset Hookswitch Control
Procedure
Step 1

Choose Device > Phone and locate the phone you want to modify.

Step 2

Select Enable for Headset Hookswitch Control, in the Phone Configuration window.

Verifying the Wireless Headset Hookswitch Control
Procedure
Step 1

Choose Settings > Device Configuration > Media Configuration to verify that the feature is enabled.

Step 2

Select Enable to verify that the Wireless Headset Hookswitch Control is set.

Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone.
We recommend the use of good quality external devices that are shielded (screened) against unwanted
radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, We recommend that you take one or
more of the following actions:
•

Move the external device away from the source of the RF or AF signals.

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Installing the Cisco Unified IP Phones

•

Route the external device cables away from the source of the RF or AF signals.

•

Use shielded cables for the external device, or use cables with a better shield and connector.

•

Shorten the length of the external device cable.

•

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of
external devices, cables, and connectors. The system performs adequately when suitable devices are
attached using good quality cables and connectors.

Caution

In European Union countries, use only external headsets that are fully compliant with the EMC Directive
[89/336/EC].

Installing the Cisco Unified IP Phones
You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See
Figure 3-2 for a graphical representation of the connections.

Note

Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before
using external devices, read the Using External Devices, page 3-5 for safety and performance
information.
Before You Begin

Remove the hookswitch clip (see Handset, page 3-3) from the cradle area.
To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1:
Table 3-1

Task

Installing the Cisco Unified IP Phone 7962G and 7942G

Purpose

Related Topics

Connect the handset to the Handset port.

—

Connect a headset to the Headset port.

See Headset, page 3-4 for supported headsets.

Optional. You can add a headset later if you do not
connect one now.
(Cisco Unified IP Phones 7962G and 7942G only)

See the wireless headset documentation for information.

Connect a wireless headset.
Optional. You can add a wireless headset later if you
do not want to connect one now.
(Optional) Connect the power supply to the Cisco DC See Adding Phones to the Cisco Unified Communications
Adapter port.
Manager Database, page 2-8 for guidelines.

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Installing the Cisco Unified IP Phones

Table 3-1

Task
5.

Installing the Cisco Unified IP Phone 7962G and 7942G (continued)

Purpose

Related Topics

Connect a straight-through Ethernet cable from the
switch to the network port labeled 10/100 SW on the
Cisco Unified IP Phones 7962G, 7942G, 7961G, and
7941G, or to the network port labeled 10/100/1000
SW on the Cisco Unified IP Phones 7961G-GE and
7941G-GE.

See Network and Access Ports, page 3-3 for guidelines.

Each Cisco Unified IP Phone ships with one Ethernet
cable in the box.
You can use either Category 3/5/5e cabling for
10-Mbps connections, but you must use Category 5/5e
for 100 Mbps connections.
6.

Connect a straight-through Ethernet cable from
See Network and Access Ports, page 3-3 for guidelines.
another network device, such as a desktop computer,
to the access port labeled 10/100 PC port on the Cisco
Unified IP Phones 7962G, 7942G, 7961G, and 7941G,
or to the network port labeled 10/100/1000 PC on the
Cisco Unified IP Phones 7961G-GE and 7941G-GE.
(Optional) You can connect another network device
later if you do not connect one now.
You can use either Category 3/5/5e cabling for
10-Mbps connections, but you must use Category 5/5e
for 100 Mbps connections.

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Installing the Cisco Unified IP Phones

Figure 3-2

Cisco Unified IP Phone 7962G and 7942G Cable Connections

1
9

AUX

10/100 SW

10/100 PC

+
DC48V

2
3
4

185045

DC adaptor port (DC48V) for phones not provided with inline
power

Handset port

AC-to-DC power supply

Headset port

AC power cord

Footstand adjustment button

Network port (10/100 SW on the 7962G/7942G/7961G/7941G;
10/100/1000 SW on the 7961G-GE/7941G-GE) for connecting to
the network

Auxiliary port (AUX)

Access port (10/100 PC on the 7962G/7942G/7961G/7941G;
10/100/1000 PC on the 7961G-GE/7941G-GE) for connecting your
phone to your computer
Related Topics
•

Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-10

•

Verifying the Phone Startup Process, page 3-14

•

Configuring Startup Network Settings, page 3-15

•

Configuring Security on the Cisco Unified IP Phones, page 3-15

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Chapter 3

Setting Up the Cisco Unified IP Phones
Attaching a Cisco Unified IP Phone Expansion Module

Attaching a Cisco Unified IP Phone Expansion Module
The Cisco Unified IP Phone Expansion Module attaches to a Cisco Unified IP Phone 7962G, 7961G and
7961G-GE to extend the number or line appearances or programmable buttons on your phone. These
phones support the Cisco Unified IP Phone Expansion Model 7914, 7915, and 7916. You can customize
the button templates for the Cisco Unified IP Phone Expansion Module to determine the number of line
appearances and speed dial buttons. See Modifying Phone Button Templates, page 5-25 for details.

Note

The Cisco Unified IP Phone 7941G, 7941G-GX, and 7942G do not support the Cisco Unified IP Phone
Expansion Model 7914, 7915, and 7916.
You can attach one or more Cisco Unified IP Phone Expansion Modules 7914, 7915, or 7916 to the
Cisco Unified IP Phone 7962G by using one of the following methods:
•

When you initially add the phone to Cisco Unified Communications Manager, by selecting
7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion 7914, 7915
12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco
Unified IP Phone Expansion Module 7915, or 7916 12-Button Line Expansion Module or
7916 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916
in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. See
in the following procedure.

•

After the phone is configured in Cisco Unified Communications Manager.

You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7961G
and 7961G-GE by using one of the following methods:
•

When you initially add the phone to Cisco Unified Communications Manager, you can choose
7914 14-Button Line Expansion Module in the Module 1 or Module 2 fields and then choose the
appropriate expansion module firmware. See in the following procedure.

•

After the phone is configured in Cisco Unified Communications Manager.

To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone, follow
these steps.
Procedure
Step 1

Log in to Cisco Unified Communications Manager Administration.
Cisco Unified Communications Manager Administration window displays.

Step 2

From the menu, choose Device > Phone.
The Find and List Phone page appears. You can search for one or more phones that you want to configure
for the Cisco Unified IP Phone Expansion Module.

Step 3

Select and enter your search criteria and click Find.
The Find and List Phone window displays showing a list of the phones that match your search criteria.

Step 4

Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module.
The Phone Configuration window displays.

Step 5

Scroll to the Expansion Module Information section.

Step 6

To add support for one expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in the
Module 1 field, select 7914 14-Button Line Expansion Module.

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Attaching a Cisco Unified IP Phone Expansion Module

To add support for one expansion module on Cisco Unified IP Phone 7962G, in the Module 1 field,
choose:

Step 7

•

7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914,

•

7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the
Cisco Unified IP Phone Expansion Module 7915, or

•

7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the
Cisco Unified IP Phone Expansion Module 7916.

To add support for a second expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in
the Module 2 field, choose 7914 14-Button Line Expansion Module.
To add support for a second expansion module on Cisco Unified IP Phone 7962G, in the Module 2 field,
choose:
•

7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914,

•

7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the
Cisco Unified IP Phone Expansion Module 7915, or

•

7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the
Cisco Unified IP Phone Expansion Module 7916.

Note

Step 8

In the Firmware Load Information section, there are two fields that specify the firmware load
for Modules 1 and 2. You can leave these fields blank to use the default firmware load.

Click the Save icon.
A message displays asking you to click the Apply Config for the changes to take effect.

Step 9

Click OK.

Step 10

Click Apply Config.
The Apply Configuration Information dialog appears.

Step 11

Note

Click OK.

Refer users to their Cisco Unified CM User Options web pages, so they can configure speed-dial buttons
and program buttons to access phone services on the Cisco Unified IP Phone Expansion Module. See
How Users Subscribe to Services and Configure Phone Features, page A-3 for more details.

Feature Key Capacity Increase for Cisco Unified IP Phones
The Cisco Unified IP Phone Expansion Modules 7915 and 7916 attach to your Cisco Unified IP Phone
7962G, adding up to 48 extra line appearances or programmable buttons to your phone. The line
capability increase includes Directory Numbers (DN), line information menu, line ring menu, and line
help ID.
You can configure all 48 additional keys on the Cisco Unified IP Phone Expansion Modules 7915 and
7916.
Cisco Unified IP Phones 7961G-GE and 7941G-GE do not support Cisco Unified IP Phone Expansion
Modules 7915 and 7916.

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Adjusting the Placement of the Cisco Unified IP Phone

Use the Phone Button Template Configuration to configure the buttons.
Cisco Unified Communications Manager includes several default phone button templates. When adding
phones, you can assign one of these templates to the phones or create a new template.
To configure the 48 additional buttons, follow these steps:
Procedure
Step 1

From Cisco Unified Communications Manager Administration, choose Device > Device Settings >
Phone Button Template.

Step 2

Click the Add New button.

Step 3

From the drop-down list, choose a template and click Copy.

Step 4

Rename the new template.

Step 5

Update the table to 54 Directory Numbers for Cisco Unified IP Phone 7962G.
See Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications
Manager System Guide for more information on creating and modifying templates.

Note

You can also attach two Cisco Unified IP Phone Expansion Modules 7915s or two Cisco Unified IP
Phone Expansion Modules 7916s, to provide 48 additional lines or speed-dial and feature buttons.

Related Topics
•

Unlocking and Locking Options, page 4-2

•

Editing Values, page 4-3

•

Overview of Options Configurable from a Phone, page 4-4

•

Network Configuration Menu, page 4-5

•

Device Configuration Menu, page 4-18

Unlocking and Locking Options
Configuration options that can be changed from a phone are locked by default to prevent users from
making changes that could affect the operation of a phone. You must unlock these options before you
can change them.

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Configuring Settings on the Cisco Unified IP Phones
Configuration Menus on the Cisco Unified IP Phones

When options are inaccessible for modification, a locked padlock icon
appears on the configuration
menus. When options are unlocked and accessible for modification, an unlocked padlock icon
appears on these menus.
To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the
previous state.

Note

If a Settings Menu password has been provisioned, SIP Phones present an “Enter password” prompt after
you enter **#.
Make sure to lock options after you have made your changes.

Caution

Do not press **# to unlock options and then immediately press **# again to lock options. The phone
interprets this sequence as **#**, which resets the phone. To lock options after unlocking them, wait at
least 10 seconds before you press **# again.
Related Topics
•

Displaying a Configuration Menu, page 4-2

•

Editing Values, page 4-3

•

Overview of Options Configurable from a Phone, page 4-4

•

Network Configuration Menu, page 4-5

•

Device Configuration Menu, page 4-18

Editing Values
When you edit the value of an option setting, follow these guidelines:

Note

•

Use the keys on the keypad to enter numbers and letters.

•

To enter letters by using the keypad, use a corresponding number key. Press the key one or more
times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,”
and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to
enter the next letter.

•

To enter a period (for example, in an IP address under IPv4 Configurations), press the . (period)
softkey or press * on the keypad.

•

To enter a colon (for example, in an IP address under IPv6 Configurations), press the : (colon)
softkey or press * on the keypad.

•

Press the << softkey if you make a mistake. This softkey deletes the character to the left of the
cursor.

•

Press the Cancel softkey before pressing the Save softkey to discard any changes that you have
made.

The Cisco Unified IP Phone provides several methods that you can use to reset or restore option settings,
if necessary. For more information, see Resetting or Restoring the Cisco Unified IP Phones, page 9-13.

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Configuring Settings on the Cisco Unified IP Phones

Overview of Options Configurable from a Phone

Related Topics
•

Displaying a Configuration Menu, page 4-2

•

Unlocking and Locking Options, page 4-2

•

Overview of Options Configurable from a Phone, page 4-4

•

Network Configuration Menu, page 4-5

•

Device Configuration Menu, page 4-18

•

Security Configuration Menu, page 4-39

Overview of Options Configurable from a Phone
The settings that you can change on a phone fall into several categories, as shown in Table 4-1. For a
detailed explanation of each setting and instructions for changing them, see Network Configuration
Menu, page 4-5.

Note

Table 4-1

There are several options on the Network Configuration menu and on the Device Configuration Menu
that are for display only or that you can configure from Cisco Unified Communications Manager. These
options are also described in this chapter.

Settings Configurable from the Phone

Category
Description
General Network Settings

Network Configuration Menu Option

VLAN settings

Admin. VLAN ID allows you to change the
administrative VLAN used by the phone. PC VLAN
allows the phone to interoperate with third-party
switches that do not support a voice VLAN.

Admin. VLAN ID

Allows you to set the speed and duplex of the network
and access ports.

SW Port Configuration

Dynamic Host Configuration Protocol (DHCP)
automatically assigns IP address to devices when you
connect them to the network. Cisco Unified IP Phones
enable DHCP by default.

DHCP

If you do not use DHCP in your network, you can make
IP settings manually.

Domain Name

Port settings

PC VLAN

PC Port Configuration

IPv4 Network Settings

DHCP settings

IP settings

DHCP Address Released

IP Address
Subnet Mask
Default Router 1-5
DNS Server 1-5

TFTP settings for TFTP If you do not use DHCP to direct the phone to a TFTP
Alternate TFTP
IPv4 servers
server, you must manually assign a TFTP server. You can TFTP Server 1
also assign an alternative TFTP server to use instead of
TFTP Server 2
the one assigned by DHCP.

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Network Configuration Menu

Table 4-1

Settings Configurable from the Phone (continued)

Category
IPv6 Network Settings

Description

Network Configuration Menu Option

DHCP settings

Dynamic Host Configuration Protocol (DHCP)
automatically assigns IP address to devices when you
connect them to the network. Cisco Unified IP Phones
enable DHCP by default.

DHCPv6

If you do not use DHCP in your network, you can make
IP settings manually.

Domain Name

IP settings

DHCPv6 Address Released

IPv6 Address
IPv6 Prefix Length
IPv6 DNS Server 1-2

TFTP settings for TFTP If you do not use DHCP to direct the phone to a TFTP
IPv6 Alternate TFTP
IPv6 servers (SCCP
server, you must manually assign a TFTP server. You can IPv6 TFTP Server 1
phones only)
also assign an alternative TFTP server to use instead of
IPv6 TFTP Server 2
the one assigned by DHCP.
Related Topics
•

Displaying a Configuration Menu, page 4-2

•

Unlocking and Locking Options, page 4-2

•

Editing Values, page 4-3

•

Network Configuration Menu, page 4-5

•

Device Configuration Menu, page 4-18

Network Configuration Menu
The Network Configuration menu provides options for viewing and making a variety of network
settings. Table 4-2, Table 4-3, and Table 4-4 describe these options and, where applicable, explain how
to change them.
For information about how to access the Network Configuration menu, see Displaying a Configuration
Menu, page 4-2.

Note

The phone also has a Network Configuration menu that you access directly from the Settings menu. For
information about the options on that menu, see Network Configuration Menu, page 4-34.
Before you can change an option on this menu, you must unlock options as described in the Unlocking
and Locking Options, page 4-2. The Edit, Yes, or No softkeys for changing network configuration
options appear only if options are unlocked.

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Network Configuration Menu

For information about the keys you can use to edit options, see Editing Values, page 4-3.
Table 4-2

Network Configuration Menu Options

Option

Description

IPv4 Configuration

Internet Protocol v4 address menu.

In the IPv4 Configuration menu, you can do the
following:

Unlock network configuration
options.

Scroll to IPv4 Configuration and
press the Select softkey.

Internet Protocol v6 address menu.

In the IPv6 Configuration menu, you can do the
following:

Unlock network configuration
options.

Scroll to IPv6 Configuration and
press the Select softkey.

•

Enable or disable the phone to use the IPv4 address
that is assigned by the DHCPv4 server.

•

Manually set the IPv4 Address, Subnet Mask, Default
Routers, DNSv4 Server, and Alternate TFTP servers
for IPv4.

To Change

For more information on the IPv4 address fields, see the
specific field within this table.
IPv6 Configuration

•

Enable or disable the phone to use the IPv6 address
that is assigned by the DHCPv6 server or to use the
IPv6 address that it acquires through Stateless
Address Autoconfiguration (SLAAC).

•

Manually set the IPv6 Address, Subnet Prefix Length,
DNSv6 Server, and IPv6 TFTP Servers.

For more information on the IPv6 address fields, see
Table 4-4.
For more information on SLAAC, see Deploying IPv6 in
Unified Communications Networks with Cisco Unified
Communications Manager.
mac address

Unique Media Access Control (MAC) address of the
phone.

Display only—Cannot configure.

Host Name

Unique host name that the DHCP server assigned to the
phone.

Display only—Cannot configure.

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Network Configuration Menu

Table 4-2

Network Configuration Menu Options (continued)

Option

Description

Domain Name

Name of the Domain Name System (DNS) domain in
which the phone resides.
Note

If the phone receives different domain names from
the DHCPv4 and DHCPv6 servers, the domain
name from the DHCPv6 will take precedence.

To Change
1.

Unlock network configuration
options.

Disable DHCP.
If the IP Addressing mode is
configured for IPv4 only, set the
DHCP option to No.
If the IP Addressing mode is
configured for IPv6 only, set the
DHCPv6 option to No.
If the IP Addressing mode is
configured for both IPv4 and
IPv6, set both DHCP option and
DHCPv6 to No.

Scroll to the Domain Name
option, press the Edit softkey,
and then enter a new domain
name.

Press the Validate softkey and
then press the Save softkey.

Operational VLAN ID

Auxiliary Virtual Local Area Network (VLAN)
The phone obtains its Operational
configured on a Cisco Catalyst switch in which the phone VLAN ID via Cisco Discovery
is a member.
Protocol (CDP) from the switch to
which the phone is attached. To
If the phone has not received an auxiliary VLAN, this
assign a VLAN ID manually, use the
option indicates the Administrative VLAN.
Admin VLAN ID option.
If neither the auxiliary VLAN nor the Administrative
VLAN are configured, this option is blank.

Admin. VLAN ID

Auxiliary VLAN in which the phone is a member.

Used only if the phone does not receive an auxiliary
VLAN from the switch; otherwise it is ignored.

Unlock network configuration
options.

Scroll to the Admin. VLAN ID
option, press the Edit softkey,
and then enter a new Admin
VLAN setting.

Press the Validate softkey and
then press the Save softkey.

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Network Configuration Menu

Table 4-2

Network Configuration Menu Options (continued)

Option

Description

SW Port Configuration

Speed and duplex of the network port. Valid values:
•

Auto Negotiate

•

10 Half—10-BaseT/half duplex

•

10 Full—10-BaseT/full duplex

•

100 Half—100-BaseT/half duplex

•

100 Full—100-BaseT/full duplex

•

1000 Full—1000-BaseT/full duplex

If the phone is connected to a switch, configure the port
on the switch to the same speed/duplex as the phone, or
configure both to auto-negotiate.

To Change
1.

Unlock network configuration
options.

Scroll to the SW Port
Configuration option and then
press the Edit softkey.

Scroll to the setting that you
want and then press the Select
softkey.

Press the Save softkey.

Unlock network configuration
options.

Scroll to the PC Port
Configuration option and then
press the Edit softkey.

Scroll to the setting that you
want and then press the Select
softkey.

Press the Save softkey.

If you change the setting of this option, you must change
the PC Port Configuration option to the same setting.
PC Port Configuration

Speed and duplex of the access port. Valid values:
•

Auto Negotiate

•

10 Half—10-BaseT/half duplex

•

10 Full—10-BaseT/full duplex

•

100 Half—100-BaseT/half duplex

•

100 Full—100-BaseT/full duplex

•

1000 Full—1000-BaseT/full duplex

If the phone is connected to a switch, configure the port
on the switch to the same speed/duplex as the phone, or
configure both to auto-negotiate.

To configure the setting on multiple
phones simultaneously, enable the
Remote Port Configuration in the
If you change the setting of this option, you must change Enterprise Phone Configuration
the SW Port Configuration option to the same setting.
(System > Enterprise Phone
Configuration).
Note

If the ports are configured for
Remote Port Configuration
in Unified CM, the data
cannot be changed on the
phone.

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Network Configuration Menu

Table 4-2

Network Configuration Menu Options (continued)

Option

Description

PC VLAN

Allows the phone to interoperate with third-party switches
that do not support a voice VLAN. The Admin VLAN ID
option must be set before you can change this option.

VPN

Shows the virtual private network (VPN) Client state:
•

Connected

•

Not Connected

To Change
1.

Unlock network configuration
options.

Make sure the Admin VLAN ID
option is set.

Scroll to the PC VLAN option,
press the Edit softkey, and then
enter a new PC VLAN setting.

Press the Validate softkey and
then press the Save softkey.

Display only—Cannot configure.

(Supported only for the Cisco Unified IP Phone 7942G,
and 7962G.)
Table 4-3 describes the IPv4 configuration menu options.
Table 4-3

IPv4 Configuration Menu Options

Option

Description

DHCP

Indicates whether the phone has DHCP enabled or
disabled.

Unlock network configuration
options.

When DHCP is enabled, the DHCP server assigns the
phone anIPv4 address. When DHCP is disabled, you
manually assign an IPv4 address to the phone.

Scroll to the DHCP option and
press the No softkey to disable
DHCP, or press the Yes softkey
to enable DHCP.

Press the Save softkey.

Internet Protocol version 4 (IPv4) address of the phone.

If you assign an IPv4 address with this option, you must
also assign a subnet mask and default router. See Subnet
Mask and Default Router 1 options in this table.

Unlock network configuration
options.

Set the DHCP option to No.

Scroll to the IP Address option,
press the Edit softkey, and then
enter a new IP Address.

Press the Validate softkey and
then press the Save softkey.

IP Address

To Change

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Network Configuration Menu

Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

Subnet Mask

Subnet mask used by the phone.

Default Router 1
Default Router 2

Default router used by the phone (Default Router 1) and
optional backup routers (Default Router 2–5).

Default Router 3
Default Router 4

To Change
1.

Unlock network configuration
options.

Set the DHCP option to No.

Scroll to the Subnet Mask
option, press the Edit softkey,
and then enter a new subnet
mask.

Press the Validate softkey and
then press the Save softkey.

Unlock network configuration
options.

Set the DHCP option to No.

Scroll to the appropriate Default
Router option, press the Edit
softkey, and then enter a new
router IP address.

Press the Validate softkey.

Repeat Steps 3 and 4 as needed
to assign backup routers.

Press the Save softkey.

Unlock network configuration
options.

Set the DHCP option to No.

Scroll to the appropriate DNS
Server option, press the Edit
softkey, and then enter a new
DNS server IP address.

Press the Validate softkey.

Repeat Steps 3 and 4 as needed
to assign backup DNS servers.

Press the Save softkey.

Default Router 5

DNS Server 1
DNS Server 2

Primary Domain Name System (DNS) server (DNS Server
1) and optional backup DNS servers (DNS Server 2–5)
used by the phone.

DNS Server 3
DNS Server 4
DNS Server 5

DHCP Server

IP address of the Dynamic Host Configuration Protocol
(DHCP) server from which the phone obtains its IPv4
address.

Display only—Cannot configure.

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Network Configuration Menu

Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

DHCP Address
Released

Releases the IPv4 address assigned by DHCP.

Alternate TFTP

Indicates whether the phone is using an alternative TFTP
server.

To Change
1.

Unlock network configuration
options.

Scroll to the DHCP Address
Released option and press the
Yes softkey to release the IP
address assigned by DHCP, or
press the No softkey if you do
not want to release this IP
address.

Press the Save softkey.

Unlock network configuration
options.

Scroll to the Alternate TFTP
option and press the Yes softkey
if the phone should use an
alternative TFTP server.

Press the Save softkey.

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Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

TFTP Server 1

Primary Trivial File Transfer Protocol (TFTP) server used
by the phone. If you are not using DHCP in your network
and you want to change this server, you must use the TFTP
Server 1 option.

To Change
1.

Unlock the CTL or ITL file if
necessary (for example, if you
are changing the administrative
domain of the phone). If the CTL
and ITL files both exist, unlock
either file.

If DHCP is enabled, set the
Alternate TFTP option to Yes.

Scroll to the TFTP Server 1
option, press the Edit softkey,
and then enter a new TFTP
server IP address.

Press the Validate softkey, and
then press the Save softkey.

If you set the Alternate TFTP option to Yes, you must enter
a non-zero value for the TFTP Server 1 option.
If neither the primary TFTP server nor the backup TFTP
server is listed in the CTL file or ITL file on the phone, you
must unlock the files before you can save changes to the
TFTP Server 1 option. In this case, the phone will delete
the file when you save changes to the TFTP Server 1
option. A new CTL or ITL file will be downloaded from
the new TFTP Server 1 address.
When the phone looks for its TFTP server, it gives
precedence to manually assigned TFTP servers, regardless
of the protocol. If your configuration includes both IPv6
and IPv4 TFTP servers, the phone prioritizes the order that
it looks for its TFTP server by giving priority to manually
assigned IPv6 TFTP servers and IPv4 TFTP servers. The
phone looks for its TFTP server in the following order
1.

Any manually assigned IPv6 TFTP servers

Any manually assigned IPv4 TFTP servers

DHCPv6 assigned TFTP servers

DHCP assigned TFTP servers

Note

For information about the CTL and ITL files, see
Cisco Unified Communications Manager Security
Guide. For information about unlocking CTL and
ITL files, see Unlocking the CTL and ITL Files,
page 4-41.

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Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

TFTP Server 2

Optional backup TFTP server that the phone with an IPv4
address uses if the primary TFTP server is unavailable.
If neither the primary TFTP server nor the backup TFTP
server is listed in the CTL or ITL files on the phone, you
must unlock the file before you can save changes to the
TFTP Server 2 option. In this case, the phone will delete
the file when you save changes to the TFTP Server 2
option. A new CTL file or ITL file will be downloaded
from the new TFTP Server 2 address.
When the phone looks for its TFTP server, it gives
precedence to manually assigned TFTP servers, regardless
of the protocol. If your configuration includes both IPv6
and IPv4 TFTP servers, the phone prioritizes the order that
it looks for its TFTP server by giving priority to manually
assigned IPv6 TFTP servers and IPv4 TFTP servers. The
phone looks for its TFTP server in the following order:
1.

Manually assigned IPv6 TFTP servers

Manually assigned IPv4 TFTP servers

DHCPv6 assigned TFTP servers

DHCP assigned TFTP servers

Note

BOOTP Server

For information about the CTL and ITL files, see
Cisco Unified Communications Manager Security
Guide. For information about unlocking CTL and
ITL files, see Unlocking the CTL and ITL Files,
page 4-41

To Change
1.

Unlock the CTL or ITL files if
necessary (for example, if you
are changing the administrative
domain of the phone). If the CTL
and ITL files both exist, unlock
either file.

Unlock network configuration
options.

Enter an IP address for the TFTP
Server 1 option.

Scroll to the TFTP Server 2
option, press the Edit softkey,
and then enter a new backup
TFTP server IP address.

Press the Validate softkey, and
then press the Save softkey.

Note

If you forgot to unlock the
CTL file, you can change the
TFTP Server 2 address in the
CTL file, then erase the CTL
file by pressing the Erase
softkey from the Security
Configuration menu. A new
CTL file will be downloaded
from the new TFTP Server 2
address.

Indicates whether the phone obtains its configuration from Display only—Cannot configure.
a Bootstrap Protocol (BootP) server instead of from a
DHCP server.

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Network Configuration Menu

Table 4-4 describes the IPv6 configuration menu options.
Table 4-4

IPv6 Configuration Menu Options

Option

Description

DHCPv6

Indicates whether the phone has DHCP enabled or
disabled.

Unlock network configuration
options.

When DHCPv6 is enabled, the DHCPv6 server assigns the
phone an IPv6 address. When DHCP v6 is disabled, the
administrator must manually assign an IPv6 address to the
phone.

Scroll to the DHCPv6 option and
press the No softkey to disable
DHCP, or press the Yes softkey
to enable DHCP.

The DHCPv6 setting along with the Auto IP Configuration
setting determine how the IP Phone obtains its network
settings. For more information on how these two settings
affect the network settings on the phone, see Table 4-5.

Press the Save softkey.

Internet Protocol version 6 (IPv6) address of the phone.
The IPv6 address is a 128 bit address.

Unlock network configuration
options.

If you assign an IP address with this option, you must also
assign the IPv6 prefix length and default router. See IPv6
Subnet Prefix option in this table.

Set the DHCPv6 option to No.

Scroll to the IP Address option,
press the Edit softkey, and then
enter a new IP Address.

Press the Validate softkey and
then press the Save softkey.

Unlock network configuration
options.

Set the DHCPv6 option to No.

Scroll to the IPv6 Prefix Length
option, press the Edit softkey,
and then enter a new subnet
mask.

Press the Validate softkey and
then press the Save softkey.

IPv6 Address

IPv6 Prefix Length

IPv6 Default Router 1

Subnet prefix length that is used by the phone. The subnet
prefix length is a decimal value from 1-128, that specifies
the portion of the IPv6 address that comprises the subnet.

Default router used by the phone (Default Router 1).
Note

To Change

Display only—Cannot configure.

The phone obtains information on the default
router from IPv6 Router Advertisements.

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Network Configuration Menu

Table 4-4

IPv6 Configuration Menu Options (continued)

Option

Description

IPv6 DNS Server 1

Primary Domain Name System (DNS) server 
(DNS Server 1) and optional backup DNS servers (DNS
Server 2) used by the phone.

IPv6 DNS Server 2

If your configuration includes both DNSv6 and DNSv4
servers, the phone will look for its DNS server in the
following order:

DHCPv6 Address
Released

Unlock network configuration
options.

Set the DHCPv6 option to No.

Scroll to the appropriate DNS
Server option, press the Edit
softkey, and then enter a new
DNS server IP address.

IPv6 DNS Server 1

IPv6 DNS Server 2

Press the Validate softkey.

DNS Server 1-5 for IPv4 (respectively)

Repeat Steps 3 and 4 as needed to
assign the backup DNS server.

Press the Save softkey.

Unlock network configuration
options.

Scroll to the DHCPv6 Address
Released option and press the
Yes softkey to release the IP
address assigned by DHCP, or
press the No softkey if you do not
want to release this IP address.

Press the Save softkey.

Unlock network configuration
options.

Scroll to the IPv6 Alternate TFTP
option and press the Yes softkey
if the phone should use an
alternative TFTP server.

Press the Save softkey.

Releases the IPv6 address that the phone has acquired
from the DHCPv6 server or by stateless address
autoconfiguration.
Note

IPv6 Alternate TFTP

To Change

This field is only editable when the DHCPv6
option is enabled.

Indicates whether the phone is using the IPv6 Alternate
TFTP server.

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Network Configuration Menu

Table 4-4

IPv6 Configuration Menu Options (continued)

Option

Description

IPv6 TFTP Server 1
(SCCP phones only)

Primary IPv6 Trivial File Transfer Protocol (TFTP) server
used by the phone. If you are not using DHCPv6 in your
network and you want to change this server, you must use
the IPv6 TFTP Server 1 option.
If you set the IPv6 Alternate TFTP option to Yes or you
disable DHCPv6, you must enter a non-zero value for the
IPv6 TFTP Server 1 option.

To Change
1.

Unlock the CTL file or ITL file,
if necessary. If the CTL and ITL
files both exist, unlock either file.

If DHCPv6 is enabled, set the
IPv6 Alternate TFTP option to
Yes.

Scroll to the IPv6 TFTP Server 1
option, press the Edit softkey,
and then enter a new TFTP server
IP address.

Press the Validate softkey, and
then press the Save softkey.

If you make changes to the Alternate TFTP or IPv6 TFTP
servers, you must first unlock the CTL file or ITL file on
the phone.
When the phone looks for its TFTP server, it gives
precedence to manually assigned TFTP servers, regardless
of the protocol. If your configuration includes both IPv6
and IPv4 TFTP servers, the phone prioritizes the order that
it looks for its TFTP server by giving priority to manually
assigned IPv6 TFTP servers and IPv4 TFTP servers. The
phone looks for its TFTP server in the following order:
1.

Manually assigned IPv6 TFTP Servers

Manually assigned IPv4 TFTP Servers

DHCPv6 assigned TFTP Servers

DHCP assigned TFTP Servers

For information about the CTL or ITL file, see Cisco
Unified Communications Manager Security Guide. For
information about unlocking the CTL file, see Unlocking
the CTL and ITL Files, page 4-41.

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Network Configuration Menu

Table 4-4

IPv6 Configuration Menu Options (continued)

Option

Description

To Change

IPv6 TFTP Server 2
(SCCP phones only)

Optional backup IPv6 TFTP server that the phone uses if
the primary IPv6 TFTP server is unavailable.
If you make changes to the Alternate TFTP or IPv6 TFTP
servers, you must first unlock the CTL file or ITL file on
the phone.
When the phone looks for its TFTP server, it gives
precedence to manually assigned TFTP servers, regardless
of the protocol. If your configuration includes both IPv6
and IPv4 TFTP servers, the phone prioritizes the order that
it looks for its TFTP server by giving priority to manually
assigned IPv6 TFTP servers and IPv4 TFTP servers. The
phone looks for its TFTP server in the following order:
1.

Manually assigned IPv6 TFTP Servers

Manually assigned IPv4 TFTP Servers

DHCPv6 assigned TFTP Servers

DHCP assigned TFTP Servers

Unlock the CTL file or ITL file if
necessary. If both the CTL file
and ITL file exist, unlock either
of the files.

Unlock network configuration
options.

Enter an IP address for the IPv6
TFTP Server 1 option.

Scroll to the IPv6 TFTP Server 2
option, press the Edit softkey,
and then enter a new backup
TFTP server IP address.

Press the Validate softkey, and
then press the Save softkey.

For information about the CTL file or ITL file, see Cisco
Unified Communications Manager Security Guide. For
information about unlocking the CTL file, see Unlocking
the CTL and ITL Files, page 4-41.

Understanding DHCPv6 and Autoconfiguration
You can choose to configure the IP address and other network settings, such as the TFTP server, DNS
server, domain, and name on an IP Phone manually or by using a router or a DHCP server to
automatically assign the IP address and other network information. For more information on how the
Auto IP Configuration and DHCPv6 settings determine where the IP Phone acquires its IPv6 address and
other network settings, see Table 4-5.
.

Table 4-5

Determining Where a Phone Acquires Its Network Settings

DHCPv6

Auto IP Configuration

How the Phone Acquires its IP address and Network Settings

Disabled

You must manually configure an IP address and the other network settings.
Note

Disabled

Enabled

When DHCPv6 is disabled, the Auto IP Configuration setting is
ignored.

You must manually configure an IP address and the other network settings.
Note

When DHCPv6 is disabled, the Auto IP Configuration setting is
ignored.

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Table 4-5

Determining Where a Phone Acquires Its Network Settings (continued)

DHCPv6

Auto IP Configuration

How the Phone Acquires its IP address and Network Settings

Enabled

Disabled

The DHCP server assigns the IP address and the other network settings to the
phone.

Enabled

When the M-bit is set on the router, the O-bit is ignored. The phone can set
its IPv6 address based on an IPv6 address received from a DHCPv6 server
or the phone can acquire its IPv6 address through stateless address
autoconfiguration.
When the M-bit is not set, you should set the O-bit on the router. The phone
will then acquire its IPv6 address through stateless address
autoconfiguration. The phone will not request an IPv6 address from the
DHCPv6 server, but it will request other network configuration information.

Related Topics
•

Displaying a Configuration Menu, page 4-2

•

Unlocking and Locking Options, page 4-2

•

Editing Values, page 4-3

•

Overview of Options Configurable from a Phone, page 4-4

•

Device Configuration Menu, page 4-18

Device Configuration Menu
The Device Configuration menu provides access to eight sub-menus from which you can view a variety
of settings that are specified in the configuration file for a phone. The phone downloads the
configuration file from the TFTP server. These sub-menus are:
•

Unified CM Configuration Menu, page 4-19

•

SIP Configuration Menu for SIP Phones Only, page 4-20

•

Call Preferences Menu for SIP Phones, page 4-22

•

HTTP Configuration Menu, page 4-23

•

Locale Configuration Menu, page 4-24

•

UI Configuration Menu, page 4-26

•

Media Configuration Menu, page 4-28

•

Ethernet Configuration Menu, page 4-31

•

Security Configuration Menu, page 4-32

•

QoS Configuration Menu, page 4-33

•

Network Configuration Menu, page 4-34

For instructions about how to access the Device Configuration menu and its sub-menus, see Displaying
a Configuration Menu, page 4-2.

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Device Configuration Menu

Unified CM Configuration Menu
The Unified CM Configuration menu contains the options Unified CM1, Unified CM2, Unified CM3,
Unified CM4, and Unified CM5. These options show the Cisco Unified Communications Manager
servers that are available for processing calls from the phone, in prioritized order. To change these
options, use Cisco Unified Communications Manager Administration, Cisco Unified CM Group
Configuration.
For an available Cisco Unified Communications Manager server, an option on the Unified CM
Configuration menu will show the Cisco Unified Communications Manager server IP address or name
and one of the states shown in Table 4-6.
Table 4-6

Cisco Unified Communications Manager Server States

State

Description

Active

Cisco Unified Communications Manager server from which the phone is
currently receiving call-processing services

Standby

Cisco Unified Communications Manager server to which the phone
switches if the current server becomes unavailable

Blank

No current connection to this Cisco Unified Communications Manager
server

An option may also display one of more of the designations or icons shown in Table 4-7.
Table 4-7

Cisco Unified Communications Manager Server Designations

Designation

Description

SRST

Indicates a Survivable Remote Site Telephony router capable of
providing Cisco Unified Communications Manager functionality with
a limited feature set. This router assumes control of call processing if
all other Cisco Unified Communications Manager servers become
unreachable. The SRST Cisco Unified Communications Manager
always appears last in the list of servers, even if it is active.
For more information, see Survivable Remote Site Telephony
Configuration in the Cisco Unified Communications Manager
Administration Guide.

TFTP

Indicates that the phone was unable to register with a Cisco Unified
Communications Manager listed in its configuration file, and it
registered with the TFTP server instead.

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Device Configuration Menu

Table 4-7

Cisco Unified Communications Manager Server Designations (continued)

Designation

Description

(Authentication icon)

Appears as a shield and indicates that the call is from a trusted device,
and that the connection to the Cisco Unified Communications
Manager is authenticated. For more information about authentication,
see Cisco Unified Communications Manager Security Guide.

(Encryption icon)

Appears as a padlock and indicates that the call is from a trusted
device, and that the connection to the Cisco Unified Communications
Manager is authenticated and encrypted. For more information about
authentication and encryption, see Cisco Unified Communications
Manager Security Guide.
The Encryption icon is also displayed when a Cisco Unified IP Phone
is configured as protected. For more information about protected calls,
see Cisco Unified Communications Manager Security Guide.
Protected calls are not authenticated.

SIP Configuration Menu for SIP Phones Only
The SIP Configuration menu contains these sub-menus:
•

SIP General Configuration Menu, page 4-20

•

Line Settings Menu for SIP Phones, page 4-21

SIP General Configuration Menu
The SIP General Configuration menu displays information about the configurable SIP parameters on the
phone. Table 4-8 describes the options in this menu.
Table 4-8

SIP General Configuration Menu Options

Option

Description

To Change

Preferred
CODEC

Displays the CODEC to use when a call is initiated. This value will Display only—cannot configure.
always be set to none.

Out of Band
DTMF

Displays the configuration of the out-of-band signaling (for tone
Display only—cannot configure.
detection on the IP side of a gateway). The Cisco Unified IP Phone
(SIP) supports out-of-band signaling by using the AVT tone method.
This value will always be set to avt.

This value will always be set to Yes.

Display only—cannot configure.

Displays the amount of time, in seconds, after which a registration
request expires.

From Cisco Unified
Communications Manager
Administration, choose Device > 
Device Settings > SIP Profile.

Phone Label

Displays the text that is displayed on the top right status line of the Display only—cannot configure.
LCD on the phone. This text is for end user display only and has no
effect on caller identification or messaging. This value will always
be set to null.

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Table 4-8

SIP General Configuration Menu Options (continued)

Option

Description

To Change

Enable VAD

This value is set to No by default.

From Cisco Unified
Communications Manager
Administration, choose Device > 
Device Settings > SIP Profile.

Start Media Port

Displays the start Real-Time Transport Protocol (RTP) range for
media.

From Cisco Unified
Communications Manager
Administration, choose Device > 
Device Settings > SIP Profile.

End Media Port

Displays the end Real-Time Transport Protocol (RTP) range for
media.

From Cisco Unified
Communications Manager
Administration, choose Device > 
Device Settings > SIP Profile.

NAT Enabled

Displays if Network Address Translation (NAT) is enabled. This
value will always be set to false.

Display only—cannot configure.

NAT Address

Displays the WAN IP address of the NAT or firewall server. This
value will always be set to null.

Display only—cannot configure.

Call Statistics

This value is set to No by default.

From Cisco Unified
Communications Manager
Administration, choose Device > 
Device Settings > SIP Profile.

Related Topics
•

Displaying a Configuration Menu, page 4-2

•

Device Configuration Menu, page 4-18

Line Settings Menu for SIP Phones
The Line Settings menu displays information that relates to the configurable parameters for the lines on
your SIP Phone. Table 4-9 describes the options in this menu.
Table 4-9

Line Settings Menu Options

Option

Description

To Change

Name

Displays the lines and the number used to register each line.

Use Cisco Unified
Communications Manager
Administration to modify.

Short Name

Displays the short name configured for the line.

Use Cisco Unified
Communications Manager
Administration to modify.

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Device Configuration Menu

Table 4-9

Line Settings Menu Options (continued)

Option

Description

To Change

Longer
Authentication
Name

Displays the name used by the phone for authentication if a
registration is challenged by the call control server during
initialization.

Use Cisco Unified
Communications Manager
Administration to modify.

The length of the SIP digest authentication name is 128 characters
for Cisco Unified 7900 Series SIP Phones. The authentication name
is used to verify that the phone is allowed to send SIP messages
(REGISTER, INVITE, and SUBSCRIBE) to the Cisco Unified CM.
Display Name

Displays the identification the phone; used for display for caller
identification purposes.

Use Cisco Unified
Communications Manager
Administration to modify.

Proxy Address

Displays the IP address of the proxy server used by the phone. The Display only—cannot configure.
value is left blank because it is not applicable to SIP Phones that are
using Cisco Unified Communications Manager.

Proxy Port

The value is left blank because it is not applicable to SIP Phones
that are using Cisco Unified Communications Manager.

Display only—cannot configure.

Shared Line

Displays if the line is part of a shared line (Yes) or not (No).

Display only—cannot configure.

Related Topics
•

Displaying a Configuration Menu, page 4-2

•

Device Configuration Menu, page 4-18

Call Preferences Menu for SIP Phones
The Call Preferences menu displays settings that relate to the settings for the call preferences on the SIP
Phone. Table 4-10 describes the options in this menu.
Table 4-10

Call Preferences Menu Options

Option

Description

To Change

Caller ID Blocking

Indicates whether caller ID blocking is enabled
(Yes) or disabled (No) for the phone.

From Cisco Unified Communications
Manager Administration, choose Device > 
Device Settings > SIP Profile.

Anonymous Call Block

Indicates whether anonymous call block is enabled From Cisco Unified Communications
(Yes) or disabled (No) for the phone.
Manager Administration, choose Device > 
Device Settings > SIP Profile.

Call Waiting Preferences

Displays a sub-menu that indicates whether call
Use Cisco Unified Communications
waiting is enabled (Yes) or disabled (No) for each Manager Administration to modify.
line.

Call Hold Ringback

Indicates whether the call hold ringback feature is From Cisco Unified Communications
enabled (Yes) or disabled (No) for the phone.
Manager Administration, choose Device > 
Device Settings > SIP Profile.

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Table 4-10

Call Preferences Menu Options (continued)

Option

Description

To Change

Stutter Msg Waiting

Indicates whether stutter message waiting is
enabled (Yes) or disabled (No) for the phone.

From Cisco Unified Communications
Manager Administration, choose Device > 
Device Settings > SIP Profile.

Call Logs BLF Enabled

Indicates whether BLF for call logs is enabled
(Yes) or disabled (No) for the phone.

Use Cisco Unified Communications
Manager Administration to modify.

Auto Answer Preferences

Displays a sub-menu that indicates whether auto
answer is enabled (Yes) or disabled (No) for the
each line.

From Cisco Unified Communications
Manager Administration, choose Call
Routing > Directory Number.

Speed Dials

Displays a sub-menu that displays the lines
available on the phone. Select a line to see the
speed dial label and number assigned to that line.

From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Add a New Speed Dial.

Related Topics
•

Displaying a Configuration Menu, page 4-2

•

Device Configuration Menu, page 4-18

HTTP Configuration Menu
The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of
information. This menu also displays information about the idle display on the phone.

Note

Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname
which maps to a IPv6 address for directories, services, messages, and information URLs. If you support
the phone using URLs, you must configure the phone and the servers that provide URL services with
IPv4 addresses.
Table 4-11 describes the options on the HTTP Configuration menu.

Table 4-11

HTTP Configuration Menu Options

Option

Description

To Change

Directories URL

URL of the server from which the phone
obtains directory information.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

Services URL

URL of the server from which the phone
obtains Cisco Unified IP Phone services.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

Messages URL

URL of the server from which the phone
obtains message services.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

Information URL

URL of the help text that appears on the
phone.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

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Device Configuration Menu

Table 4-11

HTTP Configuration Menu Options (continued)

Option

Description

To Change

Authentication URL

URL that the phone uses to validate requests
made to the phone web server.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

Proxy Server URL

URL of proxy server, which makes HTTP
From Cisco Unified Communications Manager
requests to non-local host addresses on behalf Administration, choose Device > Phone > Phone
of the phone HTTP client and provides
Configuration.
responses from the non-local host to the phone
HTTP client.

Idle URL

URL of an XML service that the phone
From Cisco Unified Communications Manager
displays when the phone has not been used for Administration, choose Device > Phone > Phone
the time specified in the Idle URL Time option Configuration.
and no menu is open. For example, you could
use the Idle URL option and the Idle URL
Time option to display a stock quote or a
calendar on the LCD screen when the phone
has not been used for 5 minutes.

Idle URL Time

Number of seconds that the phone has not
From Cisco Unified Communications Manager
been used and no menu is open before the
Administration, choose Device > Phone > Phone
XML service specified in the Idle URL option Configuration.
is activated.

Locale Configuration Menu
The Locale Configuration menu displays information about the user locale and the network locale used
by the phone. Table 4-12 describes the options on this menu.
Table 4-12

Locale Configuration Menu Options

Option

Description

To Change

User Locale

User locale associated with the phone user. The From Cisco Unified Communications Manager
user locale identifies a set of detailed information Administration, choose Device > Phone > Phone
to support users, including language, font, date
Configuration.
and time formatting, and alphanumeric keyboard
text information.
For more information on installing user locale,
see Cisco Unified Communications Operating
System Administration Guide.

User Locale Version Version of the user locale loaded on the phone.

Display only—cannot configure.

User Locale Char
Set

Character set that the phone uses for the user
locale.

Display only—cannot configure.

Network Locale

Network locale associated with the phone user.
The network locale identifies a set of detailed
information that supports the phone in a specific
location, including definitions of the tones and
cadences used by the phone.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

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Device Configuration Menu

Table 4-12

Locale Configuration Menu Options (continued)

Option

Description

To Change

Network Locale
Version

Version of the network locale loaded on the
phone.

Display only—cannot configure.

NTP Configuration

Menu to view information on NTP server and
mode configuration. For more information, see
NTP Configuration Menu for SIP Phones,
page 4-25.

From Cisco Unified Communications Manager
Administration, choose System > Phone NTP
Reference.

(SIP Phones only)

NTP Configuration Menu for SIP Phones
The NTP Configuration menu displays information about the NTP server and mode configuration used
by SIP Phones. Table 4-13 describes the options on this menu.
Table 4-13

NTP Configuration Menu Options

Option

Description

To Change

NTP IP Address 1

IP address of the primary NTP server.

From Cisco Unified Communications Manager
Administration, choose System > Phone NTP
Reference.

NTP IP Address 2

IP address of the secondary or backup NTP
server.

From Cisco Unified Communications Manager
Administration, choose System > Phone NTP
Reference.

NTP Mode 1

Primary server mode. Supported modes are
From Cisco Unified Communications Manager
Directed Broadcast, Unicast, Multicast, Any cast. Administration, choose System > Phone NTP
Reference.

NTP Mode 2

Secondary server mode. Supported modes are
From Cisco Unified Communications Manager
Directed Broadcast, Unicast, Multicast, Any cast. Administration, choose System > Phone NTP
Reference.

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Device Configuration Menu

UI Configuration Menu
The UI Configuration menu displays the status of various user interface features on the phone.
Table 4-14 describes the fields in this menu.
Table 4-14

UI Configuration Menu Options

Option

Description

To Change

Auto Line Select

Indicates whether the phone shifts the call focus
to incoming calls on all lines.

From Cisco Unified Communications Manager
Administration, choose
Device > Phone > Phone Configuration.

When this option is disabled, the phone only
shifts the call focus to incoming calls on the line
that is in use. When this option is enabled, the
phone shifts the call focus to the line with the
most recent incoming call.
Default: Disabled
BLF for Call Lists

Indicates whether the Busy Lamp Field (BLF) is From Cisco Unified Communications Manager
enabled for call lists.
Administration, choose System > Enterprise
Parameters.

Reverting Focus
Priority

Indicates whether the phone shifts the call focus
on the phone screen to an incoming call or a
reverting hold call. Settings include:

From Cisco Unified Communications Manager
Administration, choose System > Device Pool.
See also: Hold Reversion.

Lower—Focus priority given to incoming calls.
Higher—Focus priority given to reverting calls.
Even—Focus priority given to the first call.
Auto Call Select

Indicates whether the phone automatically shifts From Cisco Unified Communications Manager
the call focus to an incoming call on the same line Administration, choose Device > Phone >
when the user is already on a call.
Phone Configuration.
When this option is enabled, the phone shifts the
call focus to the most recent incoming call.
When this option is disabled, all automatic focus
changes, including Auto Line Select, are disabled
regardless of the setting.
Default: Enabled

“more” Softkey Timer Indicates the number of seconds that additional From Cisco Unified Communications Manager
softkeys are displayed after the user presses
Administration, choose Device > Phone > Phone
more. If this timer expires before the user presses Configuration.
another softkey, the display reverts to the initial
softkeys.
Range: 5 to 30; 0 represents an infinite timer.
Default: 5

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Device Configuration Menu

Table 4-14

UI Configuration Menu Options (continued)

Option

Description

Wideband Handset UI Indicates whether the user can configure the
Control
Wideband Handset option in the phone user
interface.

To Change
Use Cisco Unified Communications Manager
Administration, choose Device > Phone >
Phone Configuration.

Values:
•

Enabled—The user can configure the
Wideband Handset option in the Audio
Preferences menu on the phone (choose
> User Preferences > Audio
Preferences> Wideband Handset).

•

Disabled—The value of the Wideband
Handset option in Cisco Unified
Communications Manager Administration
gets used (see Media Configuration Menu,
page 4-28).

Default: Enabled
Wideband Headset UI Indicates whether the user can configure the
Control
Wideband Headset option in the phone user
interface.

From Cisco Unified Communications Manager
Administration, choose Device > Phone >
Phone Configuration.

Values:
•

Enabled—The user can configure the
Wideband Headset option in the Audio
Preferences menu on the phone (choose
> User Preferences > Audio
Preferences> Wideband Headset).

•

Disabled—The value of the Wideband
Headset option in Cisco Unified
Communications Manager Administration
gets used (see Media Configuration Menu,
page 4-28).

Default: Enabled
Personalization

Indicates whether the user can configure custom
ring tones and wallpaper images.

From Cisco Unified Communications Manager
Administration, choose Device > Phone >
Phone Configuration.

Single Button Barge

Indicates whether the Single Button Barge
feature is enabled for the phone.

From Cisco Unified Communications Manager
Administration, choose Device > Phone >
Phone Configuration.

Default: Disabled.
Enbloc Dialing
(SCCP only)

Indicates whether the phone will use Enbloc
From Cisco Unified Communications Manager
dialing. If Enabled, the phone will use Enbloc
Administration, choose Device > Phone >
dialing when possible. If Disabled, the phone will Phone Configuration.
not use Enbloc dialing. You should disable
Enbloc dialing if either Forced Authorization
Codes (FAC) or Client Matter Codes (CMC)
dialing is being used.
Default: Enabled

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Device Configuration Menu

Media Configuration Menu
The Media Configuration menu displays whether the headset, wireless headset, speakerphone, and video
capability are enabled on the phone. This menu also displays options for recording tones that the phone
may play to indicate that a call may be recorded. Table 4-15 describes the options on this menu.
Table 4-15

Media Configuration Menu Options

Option

Description

Headset Enabled

Indicates whether the Headset button is enabled From Cisco Unified Communications Manager
on the phone.
Administration, choose Device > Phone > Phone
Configuration.

Headset Hookswitch
Control Enabled

Indicates whether the wireless headset
hookswitch feature is enabled on the phone.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > 
Phone Configuration.

Speaker Enabled

Indicates whether the speakerphone is enabled
on the phone.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

Video Capability
Enabled

Indicates whether the phone can participate in
video calls when connected to an appropriately
equipped computer.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

(Cisco Unified IP
Phones 7962G and
7942G only)

To Change

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Table 4-15

Media Configuration Menu Options (continued)

Option

Description

To Change

Recording Tone

Indicates whether a recording tone (often
From Cisco Unified Communications Manager
referred to as a beep tone) is enabled or disabled Administration, choose Device > Phone > Phone
for the phone. If the recording tone option is
Configuration.
enabled, the phone plays the beep tone in both
directions of every call, regardless of whether
the call actually gets recorded. The beep tone
first sounds when a call is answered.
You may want to notify your users if you enable
this option.
Default: Disabled
Related Parameters:
•

Recording Tone Local Volume

•

Recording Tone Remote Volume

•

Recording Tone Duration

Note

Other related parameters—Beep tone
frequency in hz, the length of the beep
tone (called duration), and how often
the beep tone plays (called
interval)—are defined on a
per-Network Locale basis in the xml file
that defines tones. This xml file is
usually named tones.xml or
g3-tones.xml.

Recording Tone Local Indicates the loudness setting for the beep tone From Cisco Unified Communications Manager
Volume
that is received by the party whose phone has the Administration, choose Device > Phone > Phone
Recording Tone option enabled.
Configuration.
This setting applies for each listening device
(handset, speakerphone, headset).
Range: 0 percent (no tone) to 100 percent (same
level as current volume setting on the phone).
Default: 100
See also: Recording Tone
Recording Tone
Remote Volume

Indicates the loudness setting for the beep tone From Cisco Unified Communications Manager
that the remote party receives. The remote party Administration, choose Device > Phone > Phone
is the party who is on a call with the party whose Configuration.
phone has the Recording Tone option enabled.
Range: 0 percent to 100 percent. (0 percent is
–66 dBM and 100 percent is –3 dBM.)
Default: 84 percent (–10dBM)
See also: Recording Tone

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Device Configuration Menu

Table 4-15

Media Configuration Menu Options (continued)

Option

Description

To Change

Recording Tone
Duration

Indicates the length of time in milliseconds for
which the beep tone plays.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

If the value you configure here is less than one
third the interval, then this value overrides the
default provided by the Network Locale.
Range: 0 to 3000

Note

For some Network Locales that use a
complex cadence, this setting applies
only to the first beep tone.

See also: Recording Tone
Wideband Handset

Indicates whether wideband is enabled or
disabled for the handset.
Default: “Use Phone Default” on Cisco Unified
Communications Manager Administration.
(This default means that the phone will be
enabled for a wideband handset only if the
phone was shipped with a wideband handset.)

•

If Wideband Handset UI Control is enabled,
you or the user can choose
> User
Preferences > Audio Preferences >
Wideband Handset.

•

If Wideband Handset UI Control is disabled,
use Cisco Unified Communications Manager
Administration and choose Device > Phone >
Phone Configuration to set this value.

Note

Wideband Headset

Indicates whether wideband is enabled or
disabled for the headset.

If you allow this option to be user
controllable (in the Wideband Handset UI
Control option), the user-configured value
takes precedence.

•

If Wideband Headset UI Control is enabled,
you or the user can use the phone and choose
> User Preferences > Audio
Preferences > Wideband Headset.

•

If Wideband Headset UI Control is disabled,
use Cisco Unified Communications Manager
Administration, choose Device > Phone >
Phone Configuration to set this value.

Default: Disabled

Note

If you allow this option to be user
controllable (in the Wideband Headset UI
Control option), the user-configured value
takes precedence.

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Device Configuration Menu

Table 4-15

Media Configuration Menu Options (continued)

Option

Description

To Change

Enterprise Advertise
G.722 Codec

Enables/disables Cisco Unified IP Phones to
advertise the G.722 codec to Cisco Unified
Communications Manager.

From Cisco Unified Communications Manager
Administration, choose System > Enterprise
Parameters.

For more information, see the Cisco Unified
Communications Manager System Guide, Cisco
Unified IP Phones.
Note

Device Advertise
G.722 Codec

When a phone is registered with a Cisco
Unified Communications Manager that
does not support this setting, the default
is Disabled.

Allows you to override the Enterprise Advertise From Cisco Unified Communications Manager
G.722 Codec on a per-phone basis.
Administration, choose Device > Phone.
Default: Use System Default, which means the
value configured for the Enterprise Advertise
G.722 Codec parameter gets used.

Ethernet Configuration Menu
The Ethernet Configuration menu includes the options that are described in Table 4-16.
Table 4-16

Ethernet Configuration Menu Option

Option

Description

To Change

Forwarding Delay

Indicates whether the internal switch begins
forwarding packets between the PC port and
switched port on the phone when the phone
becomes active.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

•

When forwarding delay is set to disabled, the
internal switch begins forwarding packets
immediately.

•

When forwarding delay is set to enabled, the
internal switch waits eight seconds before
forwarding packets between the PC port and
the switch port.

Default is disabled.
Span to PC Port

Indicates whether the phone will forward packets From Cisco Unified Communications Manager
transmitted and received on the network port to
Administration, choose Device > Phone > Phone
the access port.
Configuration.
Enable this option if an application that requires
monitoring of the phone’s traffic is being run on
the access port. These applications include
monitoring and recording applications (common
in call center environments) and network packet
capture tools that are used for diagnostic purposes.

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Device Configuration Menu

Security Configuration Menu
The Security Configuration that you access directly from the Settings menu provides information about
various security settings. It also provides access to the Trust List menu. The Trust List menu indicates
if the CTL or ITL files are installed on the phone.

Note

The phone also has a Security Configuration menu that you access directly from the Settings menu. For
information about the security options on that menu, see Security Configuration Menu, page 4-39.
Table 4-17 describes the options on the Security Configuration menu.

Table 4-17

Security Configuration Menu Options

Option

Description

To Change

PC Port Disabled

Indicates whether the access port on the phone is From Cisco Unified Communications Manager
enabled (Yes) or disabled (No).
Administration, choose Device > Phone > Phone
Configuration.
Must be set to enabled for video support on the
phone

GARP Enabled

Indicates if the phone accepts MAC addresses
from Gratuitous ARP (GARP) responses.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

Voice VLAN
Enabled

Indicates whether the phone allows a device
attached to the access port to access the Voice
VLAN. Setting this option to No (disabled)
prevents the attached PC from sending and
receiving data on the Voice VLAN.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

Setting this option also prevents the PC from
receiving data sent and received by the phone. Set
this setting to Yes (enabled) if an application that
requires monitoring of the phone’s traffic is
running on the PC. These applications include
monitoring and recording applications and
network monitoring software.
Web Access
Enabled

Indicates whether web access is enabled (Yes) or For more information, see Disabling and Enabling
disabled (No) for the phone.
Web Page Access, page 7-3.

Security Mode

Displays the security mode that is set for the
phone.

Logging Display

For use by the Cisco Technical Assistance Center (TAC), if necessary.

Use Cisco Unified Communications Manager
Administration to modify.

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Device Configuration Menu

QoS Configuration Menu
The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone.
Table 4-18 describes the options on this menu.
Table 4-18

QoS Configuration Menu Options

Option

Description

To Change

DSCP for Call
Control

Differentiated Services Code Point (DSCP) IP From Cisco Unified Communications Manager
classification for call control signaling.
Administration, choose System > Enterprise
Parameters.

DSCP for
Configuration

DSCP IP classification for any phone
configuration transfer.

From Cisco Unified Communications Manager
Administration, choose System > Enterprise
Parameters.

DSCP for Services

DSCP IP classification for phone-based
services.

From Cisco Unified Communications Manager
Administration, choose System > Enterprise
Parameters.

Related Topics
•

Displaying a Configuration Menu, page 4-2

•

Network Configuration Menu, page 4-5

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Device Configuration Menu

Network Configuration Menu
The Network Configuration menu displays device-specific network configuration settings on the phone.
Table 4-19 describes the options in this menu.

Note

Table 4-19

The phone also has a Network Configuration menu that you access directly from the Settings menu. For
information about the options on that menu, see Network Configuration Menu, page 4-5.

Network Configuration Menu Options

Option

Description

To Change

Load Server

Used to optimize installation time for phone
firmware upgrades and offload the WAN by
storing images locally, negating the need to
traverse the WAN link for each phone's upgrade.

From Cisco Unified Communications Manager
Administration, choose Device > Phone >
Phone Configuration.

You can set the Load Server to another TFTP
server IP address or name (other than the TFTP
Server 1 or TFTP Server 2) from which the phone
firmware can be retrieved for phone upgrades.
When the Load Server option is set, the phone
contacts the designated server for the firmware
upgrade.
Note

RTP Control Protocol

The Load Server option allows you to
specify an alternate TFTP server for phone
upgrades only. The phone continues to use
TFTP Server 1 or TFTP Server 2 to obtain
configuration files. The Load Server
option does not provide management of the
process and of the files, such as file
transfer, compression, or deletion.

Indicates whether the phone supports the
Real-Time Control Protocol (RTCP). Settings
include:
•

Enabled

•

Disabled—default

From Cisco Unified Communications Manager
Administration, choose Device > Phone >
Phone Configuration.

If this feature is disabled, several call statistic
values display as 0. For additional information, see
the following sections:
•

Call Statistics Screen, page 8-14

•

Streaming Statistics, page 7-11

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Device Configuration Menu

Table 4-19

Network Configuration Menu Options (continued)

Option

Description

To Change

CDP: PC Port

Indicates whether CDP is supported on the PC port From Cisco Unified Communications Manager
(default is enabled).
Administration, choose Device > Phone.
Enable CDP on the PC port when Cisco VT
Advantage/Unified Video Advantage (CVTA) is
connected to the PC port. CVTA does not work
without CDP interaction with the phone.

CDP: SW Port

Note

When CDP is disabled in Cisco Unified
Communications Manager, a warning is
displayed, indicating that disabling CDP
on the PC port prevents CVTA from
working.

Note

The current PC and switch port CDP
values are shown on the Settings menu.

Indicates whether CDP is supported on the switch From Cisco Unified Communications Manager
port (default is enabled).
Administration, choose Device > Phone.
•

Enable CDP on the switch port for VLAN
assignment for the phone, power negotiation,
QoS management, and 802.1x security.

•

Enable CDP on the switch port when the
phone is connected to a Cisco switch.

Note

When CDP is disabled in Cisco Unified
Communications Manager, a warning is
presented, indicating that CDP should be
disabled on the switch port only if the
phone is connected to a non-Cisco switch.

Note

The current PC and switch port CDP
values are shown on the Settings menu.

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Device Configuration Menu

Table 4-19

Network Configuration Menu Options (continued)

Option

Description

To Change

Peer Firmware Sharing The Peer Firmware Sharing feature provides these From Cisco Unified Communications Manager
advantages in high speed campus LAN settings:
Administration, choose Device > Phone >
Phone Configuration.
• Limits congestion on TFTP transfers to
centralized remote TFTP servers
•

Eliminates the need to manually control
firmware upgrades

•

Reduces phone downtime during upgrades
when large numbers of devices are reset
simultaneously

Peer Firmware Sharing may also aid in firmware
upgrades in branch/remote office deployment
scenarios over bandwidth-limited WAN links.
When enabled, it allows the phone to discover
similar phones on the subnet that are requesting the
files that make up the firmware image, and to
automatically assemble transfer hierarchies on a
per-file basis. The individual files making up the
firmware image are retrieved from the TFTP
server by only the root phone in the hierarchy, and
are then rapidly transferred down the transfer
hierarchy to the other phones on the subnet using
TCP connections.
This menu option indicates whether the phone
supports peer firmware sharing. Settings include:

Log Server

•

Enabled—default

•

Disabled

Indicates the IP address and port of the remote
logging machine to which the phone sends log
messages. These log messages help in debugging
the Peer Firmware Sharing feature.
Note

LLDP: PC Port

From Cisco Unified Communications Manager
Administration, choose Device > Phone >
Phone Configuration.

The remote logging setting does not affect
the sharing log messages sent to the phone
log.

Enables and disables Link Layer Discovery
From Cisco Unified Communications Manager
Protocol (LLDP) on the PC port. Use this setting to Administration, choose
force the phone to use a specific discovery
Device > Phone > Phone Configuration.
protocol. Settings include:
•

Enabled—default

•

Disabled

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Device Configuration Menu

Table 4-19

Network Configuration Menu Options (continued)

Option

Description

To Change

LLDP-MED: SW Port Enables and disables Link Layer Discovery
From Cisco Unified Communications Manager
Protocol Media Endpoint Discovery (LLDP-MED) Administration, choose
on the switch port. Use this setting to force the
Device > Phone > Phone Configuration.
phone to use a specific discovery protocol, which
should match the protocol supported by the switch.
Settings include:
•

Enabled—default

•

Disabled

LLDP Asset ID

Identifies the asset ID assigned to the phone for
inventory management.

Wireless Headset
Hookswitch Control

Enables users to receive notifications of incoming From Cisco Unified Communications Manager
calls and answer or end calls while working in a
Administration, choose Device > Phone >
wireless environment.
Phone Configuration.

LLDP Power Priority

Advertises the phone’s power priority to the
switch, enabling the switch to appropriately
provide power to the phones. Settings include:
•

Unknown—default

•

Low

•

High

•

Critical

From Cisco Unified Communications Manager
Administration, choose Device > Phone >
Phone Configuration.

From Cisco Unified Communications Manager
Administration, choose
Device > Phone > Phone Configuration.

IP Addressing Mode

Displays the IP addressing mode that is available
on the phone—IPv4 only, IPv6 only, or IPv4 and
IPv6.

From Cisco Unified Communications Manager
Administration, choose Device > Device
Settings > Common Device Configuration.

IP Addressing Mode
Preference for
Signaling

Indicates the IP address version that the phone uses From Cisco Unified Communications Manager
during signaling with Cisco Unified
Administration, choose Device > Device
Communications Manager when both IPv4 and
Settings > Common Device Configuration.
IPv6 are available on the phone.
Displays one of the following options on the
phone:
•

Use System Default—The dual-stack phone
uses the default system addressing

•

IPv4—The dual-stack phone prefers to
establish a connection via an IPv4 address
during a signaling event

•

IPv6—The dual-stack phone prefers to
establish a connection via an IPv6 address
during a signaling event

Default: Use System Default

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Device Configuration Menu

Table 4-19

Network Configuration Menu Options (continued)

Option

Description

Auto IP Configuration Displays whether the auto configurations is
enabled or disabled on the phone.
The Auto IP Configuration setting along with the
DHCPv6 setting determine how the IP Phone
obtains its IPv6 address and other network
settings. For more information on how these two
settings affect the network settings on the phone,
see Table 4-5.
Note

IPv6 Load Server

To Change
From Cisco Unified Communications Manager
Administration, choose Device > Device
Settings > Common Device Configuration.

Use the “Allow Auto-Configuration for
Phones” setting in Cisco Unified
Communications Manager Administration.

Used to optimize installation time for phone
firmware upgrades and off load the WAN by
storing images locally, negating the need to
traverse the WAN link for each phone's upgrade.

Use Cisco Unified Communications Manager
Administration to modify.

You can set the Load Server to another TFTP
server IP address or name (other than the IPv6
TFTP Server 1 or IPv6 TFTP Server 2) from which
the phone firmware can be retrieved for phone
upgrades. When the Load Server option is set, the
phone contacts the designated server for the
firmware upgrade.

IPv6 Log Server

Note

The Load Server option allows you to
specify an alternate TFTP server for phone
upgrades only. The phone continues to use
IPv6 TFTP Server 1 or IPv6 TFTP Server
2 to obtain configuration files. The Load
Server option does not provide
management of the process and of the files,
such as file transfer, compression, or
deletion.

Note

When you configure both an IPv6 Load
Server and a Load Server (for IPv4), the
IPv6 Load server takes precedence.

Indicates the IP address and port of the remote
logging machine to which the phone sends log
messages. These log messages help in debugging
the peer to peer image distribution feature.
Note

Use Cisco Unified Communications Manager
Administration to modify.

The remote logging setting does not affect
the sharing log messages sent to the phone
log.

Related Topics
•

Displaying a Configuration Menu, page 4-2

•

Network Configuration Menu, page 4-5

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Security Configuration Menu

Security Configuration Menu
The Security Configuration that you access directly from the Settings menu provides information about
various security settings. This menu also provides access to the L Trust List menu. The Trust List menu
indicates if the CTL file or the ITL file is installed on the phone.
Table 4-20 describes the options in this menu.

Note

Table 4-20

The phone also has a Security Configuration menu that you access from the Device menu. For
information about the security options on that menu, see Security Configuration Menu, page 4-32.

Security Menu Settings

Option

Description

Web Access Enabled

Indicates whether web access is enabled (Yes) or For more information, see Disabling and Enabling
disabled (No) for the phone.
Web Page Access, page 7-3.

Security Mode

Displays the security mode that is set for the
phone.

From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.

MIC

Indicates whether a manufacturing installed
certificate (used for the security features) is
installed on the phone (Yes) or is not installed on
the phone (No).

For information about how to manage the MIC for
your phone, see Using the Certificate Authority
Proxy Function in Cisco Unified Communications
Manager Security Guide.

LSC

Indicates whether a locally significant certificate
(used for the security features) is installed on the
phone (Yes) or is not installed on the phone
(No).

For information about how to manage the LSC for
your phone, see Using the Certificate Authority
Proxy Function in Cisco Unified Communications
Manager Security Guide.

CTL File

Displays the MD5 hash of the certificate trust list
(CTL) file that is installed in the phone, and
provides access to the CTL File submenu. If no
CTL file is installed on the phone, this field
displays No. If security is configured for the
phone, the CTL file installs automatically when
the phone reboots or resets.

For more information about this file, see
Configuring the Cisco CTL Client in Cisco
Unified Communications Manager Security
Guide.)

The Trust List is a top-level menu that provides
submenus for the CTL, ITL, and Signed
Configuration files.

For more information, see Trust List Menu,
page 4-43.

Trust List

To Change

If a CTL file is installed on the phone, also
provides access to the CTL File screen. For more
information, see CTL File Submenu, page 4-40.

The CTL File submenu displays the contents of
the CTL file. The ITL File submenu displays
contents of the ITL file. The CTL File and ITL
File submenus also display the MD5 hash of the
file. The MD5 hash value from the phone can be
compared with the MD5 hash value of the file
from the TFTP server to verify if the correct file
is installed on the phone.
The Signed Configuration File submenu displays
the SRST certificate that is installed via the
authenticated digitally signed configuration file.

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Security Configuration Menu

Table 4-20

Security Menu Settings (continued)

Option

Description

To Change

VPN Configuration

Allows you to configure VPN configuration for
this phone.

For more information, see the Cisco Unified
Communications Manager Security Guide,
Virtual Private Network Configuration.

(Supported only for the Cisco Unified IP Phone
7942G, 7945G, and 7962G.)
802.1X
Authentication

Allows you to enable 802.1X authentication for See 802.1X Authentication and Status, page 4-44.
this phone.

802.1X
Displays real-time status progress of the 802.1X Display only—Cannot configure.
Authentication Status authentication transaction.

CTL File Submenu
The CTL File screen includes the options described in Table 4-21.
If a CTL file is installed on the phone, you can access the CTL File submenu by pressing the Settings
button and choosing Security Configuration > Trust List.
To exit the CTL File submenu, press the Exit softkey.
Table 4-21

CTL File Settings

Option

Description

To Change

Unified CM/TFTP
Server

Common Name (from the Cisco Unified
For information about changing these options, see
Communications Manager Certificate) of a Cisco Network Configuration Menu, page 4-5.
Unified Communications Manager and TFTP
server used by the phone. Also displays a
certificate icon
if a certificate is installed
for this server.
If neither the primary TFTP (TFTP Server 1)
server nor the backup TFTP server (TFTP Server
2) is listed in the CTL file, you must unlock the
CTL file before you can save changes that you
make to the TFTP Server 1 option or to the TFTP
Server 2 option on the Network Configuration
menu.

Application Server

Common Name (from the Cisco Unified
Communications Manager Certificate) of the
trusted application server used by the phone.
Also displays a certificate
icon.
A phone-trust certificate is used to authenticate
application servers with which the phone
communicates.

For more information about phone-trust
certificates, see the following manuals:
•

Cisco Unified Communications Operating
System Administration Guide, Security.

•

Cisco Unified Communications Manager
Security Guide, Security Overview.

One Application Server menu item appears for
each phone-trust store whose certificates have
been uploaded into Cisco Unified OS
Administration and later downloaded into the
phone’s CTL file.

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Security Configuration Menu

Unlocking the CTL and ITL Files

To unlock the CTL and ITL files from the Security Configuration screen, follow these steps:
Procedure
Step 1

Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone.

Step 2

Select Trust List > CTL file or ITL file (depending on which file is installed in your phone).

Note

If both CTL and ITL files are installed in your phone, you can choose either option.

Step 3

Press Unlock softkey to unlock Trust List files on the phone. The CTL or ITL files, if installed on your
phone, will be unlocked together.

Note

When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP server option,
press the Lock softkey to lock the CTL file.

ITL File Submenu
The ITL File screen includes the options that are described in Table 4-22.
If an ITL file is installed on the phone, you can access the ITL File submenu by pressing the Settings
button and choosing Security Configuration > Trust List.

Note

Table 4-22

The TFTP server generates the ITL file. The Trust Verification Service does not generate the ITL file.

ITL File Settings

Option

Description

To Change

ITL File

Displays the MD5 hash of the
Identity Trust List (ITL) file that is
installed in the phone. If security is
configured for the phone, the ITL
file installs automatically when the
phone reboots or resets.

For more information about the
ITL file, see Security by Default in
Cisco Unified Communications
Manager Security Guide.

A locked padlock icon
in this
option indicates that the ITL file is
locked.
An unlocked padlock icon
indicates that the ITL file is
unlocked.

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Security Configuration Menu

Table 4-22

ITL File Settings

Option

Description

To Change

CAPF Server

Common Name (from the Cisco
Unified Communications Manager
Certificate) of the CAPF used by
the phone. Also displays a
certificate icon
if a certificate
is installed for this server.

For more information about this
server, see Using the Certificate
Authority Proxy Function in Cisco
Unified Communications Manager
Security Guide.

Unified CM/TFTP Server

Common Name (from the Cisco
For information about changing
Unified Communications Manager these options, see Network
Certificate) of a Cisco Unified
Configuration Menu, page 4-5.
Communications Manager and
TFTP server used by the phone.
Also displays a certificate icon
if a certificate is installed for this
server.
If neither the certificate of TFTP
(TFTP Server 1) nor the certificate
of backup TFTP (TFTP Server 2) is
not in the CTL or ITL file, you
must unlock the CTL file.

Application Server

Common Name (from the Cisco
For more information about
Unified Communications Manager phone-trust certificates, see the
Certificate) of the trusted
following manuals:
application server used by the
• Cisco Unified
phone.
Communications Operating
System Administration Guide,
Also displays a certificate icon
.
Security.
A phone-trust certificate is used to
authenticate application servers
with which the phone
communicates.
One Application Server menu item
appears for each phone-trust store
whose certificates have been
uploaded into Cisco Unified OS
Administration and later
downloaded into the phone’s ITL
file.

•

Cisco Unified
Communications Manager
Security Guide, Security
Overview.

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Security Configuration Menu

Table 4-22

ITL File Settings

Option

Description

To Change

Trust Verification Service Server

Common Name (from the Cisco
For more information, see Cisco
Unified Communications Manager Unified Communications Manager
Certificate) of the trusted
System Administrator Guide.
application server used by the
phone.
Also displays a certificate icon

A phone-trust TVS certificate is
used to authenticate TVS servers
with which the phone
communicates. There can be more
than one entry for the TVS servers.

Trust List Menu
The Trust List menu provides a top-level menu containing CTL, ITL, and the Signed Configuration
submenus. The content of the Signed Configuration file is SRST.
The Trust List menu displays information about all of the servers that the phone trusts and includes the
options described in Table 4-23.
To exit the Trust List menu, press the Exit softkey.
Table 4-23

Trust List Menu Settings

Option

Description

To Change

CAPF Server

Common Name (from the Cisco Unified
For more information about this file, see
Communications Manager Certificate) of the
Configuring the Cisco CTL Client in Cisco Unified
CAPF server used by the phone. Also displays Communications Manager Security Guide.
a certificate icon
if a certificate is
installed for this server.

Unified CM/TFTP
Server

Common Name (from the Cisco Unified
For more information about this file, see
Communications Manager Certificate) of a
Configuring the Cisco CTL Client in Cisco Unified
Cisco Unified Communications Manager and Communications Manager Security Guide.
the TFTP server used by the phone. Also
displays a certificate icon
if a certificate
is installed for this server.
If the certificate of the TFTP (TFTP Server 1)
or the certificate of the backup TFTP (TFTP
Server 2) is not in the CTL or ITL file, one of
the files must be unlocked.

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Security Configuration Menu

Table 4-23

Trust List Menu Settings (continued)

Option

Description

SRST Router

Common Name (from the Cisco Unified
For more information about this file, see
Communications Manager Certificate) of the
Configuring the Cisco CTL Client in Cisco Unified
trusted SRST router that is available to the
Communications Manager Security Guide.
phone, if such a device has been configured in
Cisco Unified Communications Manager
Administration. Also displays a certificate icon
if a certificate is installed for this server.

Application Server

To Change

For more information about phone-trust certificates,
see the following manuals:
•

Cisco Unified Communications Operating
System Administration Guide, Security.

•

Cisco Unified Communications Manager
Security Guide, Security Overview.

One Application Server menu item appears for
each phone-trust store whose certificates have
been uploaded into Cisco Unified OS
Administration and later downloaded into the
Cisco Unified IP Phone CTL file.

802.1X Authentication and Status
The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X
authentication and monitor its progress. These options are described in Table 4-24 and Table 4-25.
You can access the 802.1X Authentication settings by pressing the Settings button and choosing one of
the following:
•

To configure your 802.1x authentication, choose Security Configuration > 802.1X
Authentication

•

To view the transaction status of your 802.1x authentication, choose Security Configuration >
802.1X Authentication Status.

To exit these menus, press the Exit softkey.

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Security Configuration Menu

Table 4-24

802.1X Authentication Settings

Option

Description

Device Authentication

Determines whether 802.1X authentication
is enabled:
•

•

EAP-MD5

Enabled—Phone uses 802.1X
authentication to request network
access.
Disabled—Default setting in which the
phone uses CDP to acquire VLAN and
network access.

Specifies a password for use with 802.1X
Authentication using the following menu
options (described in the following rows):
•

Device ID

•

Shared Secret

•

Realm

Device ID—A derivative of the phone’s
model number and unique MAC address,
displayed in this format:
CP--SEP-

To Change
1.

Choose Settings > Security Configuration >
802.1X Authentication > Device
Authentication.

Set the Device Authentication option to
Enabled or Disabled.

Press the Save softkey.

Choose Settings > Security Configuration >
802.1X Authentication > EAP-MD5.

Display only—Cannot configure.

Shared Secret—Choose a password to use on 1. Choose EAP-MD5 > Shared Secret.
the phone and on the authentication server.
2. Enter the shared secret.
The password must be between 6 and 32
characters, consisting of any combination of 3. Press Save.
numbers or letters.
See Troubleshooting Cisco Unified IP Phone
Note
If you disable 802.1X authentication Security, page 9-9 for assistance in recovering
from a deleted shared secret.
or perform a factory reset of the
phone, the shared secret is deleted.
Realm—Indicates the user network domain, Display only—Cannot configure.
always set as Network.

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Security Configuration Menu

Table 4-25 describes the 802.1X Authentication Real-Time Status.
Table 4-25

802.1X Authentication Real-Time Status

Option

Description

To Change

802.1X Authentication
Status

Real-time progress of the 802.1X authentication
status, displaying one of the following states:

Display only—Cannot configure.

•

Disabled—802.1X is disabled and transaction
was not attempted

•

Disconnected—Physical link is down or
disconnected

•

Connecting—Trying to discover or acquire the
authenticator

•

Acquired—Authenticator acquired, awaiting
authentication to begin

•

Authenticating—Authentication in progress

•

Authenticated—Authentication successful or
implicit authentication due to timeouts

•

Held—Authentication failed, waiting before
next attempt (approximately 60 seconds)

VPN Configuration
The VPN Configuration menu allows you to enable a virtual private network (VPN) connection using
the Secure Sockets Layer (SSL) when a phone is located outside a trusted network or when network
traffic between the phone and Cisco Unified CM crosses untrusted networks.

Note

VPN Client is supported only for the Cisco Unified IP Phones 7942G and 7962G.
You configure the VPN Client feature as needed. If it is enabled and the VPN Client mode is enabled on
the phone, you are prompted for your credentials as follows:
•

If your phone is located outside the corporate network, you are prompted at login to enter your
credentials based on the authentication method that you configure on your phone.

If your phone is located inside the corporate network,
Note

•

When the power is lost
– If Auto Network Detection is disabled, you are prompted for credentials, and a VPN connection

is possible.
– If Auto Network Detection is enabled, you cannot connect through VPN so you are

not prompted.

Connecting to VPN
Use this procedure to access the VPN Configuration settings and connect through VPN.

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Security Configuration Menu

Step 1

Press the Settings button and choose Security Configuration > VPN Configuration.

Step 2

After the phone starts up and the VPN Login screen appears, enter your credentials based on the
configured authentication method:
•

Username and password—Enter your username and the password that your system administrator
gave you.

•

Password and certificate—Enter the password that your system administrator gave you. Your
username is derived from the certificate.

•

Certificate—If the phone uses only a certificate for authentication, you do not need enter
authentication data. The VPN Login screen displays the status of the phone attempting the VPN
connection.

Note

When the power is lost or in some scenarios when the phone is reset, all stored credentials are
removed.

Step 3

To establish the VPN connection, press the Submit softkey.

Step 4

To disable the VPN login process, press the Cancel softkey.

VPN Configuration Settings
Table 4-26 shows the VPN option on the Cisco Unified IP Phone.
Table 4-26

VPN Configuration Settings

Option

Description

To Change

VPN

Determines if the VPN Client is enabled
or disabled:

1. Choose Settings > Security
Configuration > VPN Configuration >
VPN.

•
•

Enable—Enables VPN feature. (When
enabled, the Disable softkey is shown.)
Disable—Disables VPN feature (When
disabled, the Enable softkey is shown).

Settings do not have to be unlocked to set
this option.

2. Set the VPN option to Enabled or
Disabled.
If the feature is disabled on the Cisco
Unified Communications Manager, this
option is disabled.

Clear Username and
Password

Clears the current username and password.

This option is inactive when the
authentication method is certificate only, or
if the feature is disabled on the Cisco
Unified Communications Manager.

Auto Network Detection

Shows if option is Enabled or Disabled.

Display only—Configured on Cisco
Unified Communications Manager.

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Security Configuration Menu

Table 4-26

VPN Configuration Settings (continued)

Option

Description

To Change

Concentrator 1

Allows you to see if concentrator 1, 2, or 3 is
Connected or Inactive and view the
concentrator details.

For configured concentrators, press the
Select softkey to view concentrator details.

Concentrator 2
Concentrator 3

Authentication Mode

Encryption Method

In the VPN Configuration menu, choose
Concentrator 1, Concentrator 2, or
Concentrator 3, as desired:
•

For a configured concentrator, a status of
Connected or Inactive displays on the VPN
Configuration screen.

•

For an unconfigured concentrator, no status
displays, and the Select softkey is inactive.

Shows the authentication method:
•

Certificate

•

Username and Password

•

Password and Certificate

A new screen appears that has a title of
“Concentrator X,” where X is the
concentrator number. The URL configured
for the concentrator displays in the window
with the link to the URL on the first line and
the URL itself on the second line.

Display only—Configured on Cisco
Unified Communications Manager.

Shows the encryption method if the VPN tunnel is Displays the encryption method only if a
connected:
VPN tunnel is connected; otherwise, no
value is displayed.
• AES128-SHA
•

AES256-SHA

•

DES-CBC3-SHA

If VPN is not connected, no method is shown.

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CH A P T E R

Configuring Features, Templates, Services,
and Users
After you install Cisco Unified IP Phones in your network, configure their network settings, and add
them to Cisco Unified Communications Manager, you must use Cisco Unified Communications
Manager Administration to configure telephony features, optionally modify phone templates, set up
services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco Unified
Communications Manager documentation provides detailed instructions for these procedures.
For suggestions about how to provide users with information about features, and what information to
provide, see Appendix A, Providing Information to Users Via a Website.
For information about setting up phones in non-English environments, see Appendix C, Supporting
International Users.
This chapter includes following topics:
•

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

•

Configuring Product Specific Configuration Parameters, page 5-22

•

Configuring Corporate and Personal Directories, page 5-24

•

Modifying Phone Button Templates, page 5-25

•

Configuring Softkey Templates, page 5-27

•

Setting Up Services, page 5-28

•

Adding Users to Cisco Unified Communications Manager, page 5-28

•

Managing the User Options Web Pages, page 5-29

•

Enabling EnergyWise on the Cisco Unified IP Phone, page 5-31

Telephony Features Available for the Cisco Unified IP Phone
After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add
functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you
can configure using Cisco Unified Communications Manager Administration. The Reference column
lists Cisco Unified Communications Manager and other documentation that contains configuration
procedures and related information.

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Chapter 5

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

For information about using most of these features on the phone, see Cisco Unified IP Phone 7962G,
7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide. For a comprehensive listing of features
on the phone, see Cisco Unified IP Phone Features A–Z.

Note

Table 5-1

Cisco Unified Communications Manager Administration also provides service parameters that you can
use to configure various telephony functions. For more information about service parameters and the
functions that they control, see Cisco Unified Communications Manager Administration Guide.

Telephony Features for the Cisco Unified IP Phone

Feature

Description

Configuration Reference

Abbreviated dialing

Allows users to speed dial a phone number by
entering an assigned index code (1-99) on the
phone keypad.

For more information, see:

Note

You can use Abbreviated Dialing while
on hook or off hook.

Users assign index codes from the User Options
web pages.
Add Select to Join
(Cisco Unified IP
Phones 7961G-GE,
7961G, 7941G-GE,
and 7941G Only)
Agent Greeting

Creates a conference by joining together existing
calls that are on a single phone line.

•

Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP
Phone Configuration.

•

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.

For more information, see Cisco Unified IP
Phone Guide, Basic Call Handling.

Allows an agent or administrator to create and play For more information, see:
a prerecorded greeting automatically at the
• Cisco Unified Communications Manager
beginning of a call, such as a customer call, before
Features and Services Guide, Barge and
the agent begins the conversation with the caller.
Privacy.
An Agent can prerecord a single greeting or
• Cisco Unified Communications Manager
multiple ones as needed and create and update
System Guide, Cisco Unified IP Phones.
them.
When a customer calls, both callers hear the
prerecorded greeting. The agent can remain on
mute until the greeting ends or answer the call over
the greeting.
All codecs supported for the phone are supported
for Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified CM
Administration application, choose Device >
Phone, locate IP Phone that you want to configure.
Scroll to the Device Information Layout pane and
set Builtin Bridge to On or Default.
If Builtin Bridge is set to Default, in the
Cisco Unified CM Administration application,
choose System > Service Parameter and select
the appropriate Server and Service. Scroll to the
Clusterwide Parameters (Device - Phone) pane and
set Builtin Bridge Enable to On.

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Chapter 5

Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Anonymous Call Block Allows a user to reject calls from anonymous
callers.
(SIP Phones only)

Configuration Reference
See Cisco Unified Communications Manager
Administration Guide, SIP Profile
Configuration.

Any Call Pickup

Allows users to pick up a redirected call via the
For more information, see Cisco Unified
Computer Telephony Integration (CTI)
Communications Manager Features and
application, on any line in their call pickup group, Services Guide, Call Pickup Configuration.
regardless of how the call was routed to the phone.

Assisted Directed Call
Park

Enables users to park a call by pressing only one For more information, see the Cisco Unified
button using the Direct Park feature. You must
Communications Manager Features and
configure a Busy Lamp Field (BLF) Assisted
Services Guide, Assisted Directed Call Park.
Directed Call Park button. When users press an
idle BLF Assisted Directed Call Park button for an
active call, the active call is parked at the Direct
Park slot associated with the Assisted Directed
Call Park button.

Audible Message
Waiting Indicator
(AMWI)

A stutter tone from the handset, headset, or
For more information, see:
speakerphone indicates that a user has one or more
• Cisco Unified Communications Manager
new voice messages on a line.
System Guide, Cisco Unified IP Phones.
Note
The stutter tone is line-specific. You hear it • Cisco Unified Communications Manager
only when using the line with the waiting
Administration Guide, Directory Number
messages.
Configuration.

Auto Answer

Connects incoming calls automatically after a ring For more information, see Cisco Unified
or two.
Communications Manager Administration
Guide, Directory Number Configuration.
Auto Answer works with either the speakerphone
or the headset.

Auto dial

Allows the phone user to choose from matching
numbers in the Placed Calls log while dialing. To
place the call, the user can choose a number from
the Auto Dial list or continue to enter digits
manually.

Requires no configuration.

Auto-pickup

Allows a user to use one-touch pickup
functionality for call pickup features.

For more information, see Cisco Unified
Communications Manager Features and
Services Guide, Call Pickup.

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Chapter 5

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Automatic Port
Synchronization

When the Cisco Unified CM administrator uses the
Remote Port Configuration feature to set the speed
and duplex function of an IP Phone remotely, loss
of packets can occur if one port is slower than the
other.

To configure the parameter in the Cisco
Unified CM Administration application,
choose Device > Phone, select the appropriate
IP Phones, and scroll to the Product Specific
Configuration Layout pane.

The Automatic Port Synchronization feature
synchronizes the ports to the lowest speed among
the two ports, which eliminates packet loss. When
automatic port synchronization is enabled, it is
recommended that both ports be configured for
autonegotiate. If one port is enabled for
autonegotiate and the other is at a fixed speed, the
phone synchronizes to the fixed port speed.

To configure the setting on multiple phones
simultaneously, enable Automatic Port
Synchronization in the Enterprise Phone
Configuration (System > Enterprise Phone
Configuration).

Barge (and cBarge)

Block external to
external transfer

Note

If both the ports are configured for fixed
speed, the Automatic Port Synchronization
feature is ineffective.

Note

The Remote Port Configuration and
Automatic Port Synchronization features
are compatible only with IEEE 802.3AF
Power of Ethernet (PoE) switches.
Switches that support only Cisco Inline
Power are not compatible. Enabling this
feature on phones that are connected to
these types of switches could result in loss
of connectivity to Cisco Unified CM, if the
phone is powered by PoE.

Allows a user to join a non-private call on a shared For more information, see:
phone line. Barge features include cBarge and
• Cisco Unified Communications Manager
Barge.
Administration Guide, Cisco Unified IP
• cBarge adds a user to a call and converts it into
Phone Configuration.
a conference, allowing the user and other
• Cisco Unified Communications Manager
parties to access conference features.
System Guide, Cisco Unified IP Phones.
• Barge adds a user to a call but does not convert
• Cisco Unified Communications Manager
the call into a conference.
Features and Services Guide, Barge and
The phones support Barge in two conference
Privacy.
modes:
•

Built-in conference bridge at the target device
(the phone that is being barged). This mode
uses the Barge softkey.

•

Shared conference bridge. This mode uses the
cBarge softkey.

Prevents users from transferring an external call to For more information, see Cisco Unified
another external number.
Communications Manager Features and
Services Guide, External Call Transfer
Restrictions.

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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Busy Lamp Field
(BLF)

Allows a user to monitor the call state of a
directory number associated with a speed-dial
button, call log, or directory listing on the phone.

For more information, see Cisco Unified
Communications Manager Features and
Services Guide, Presence.

Busy Lamp Field
(BLF) Pickup

Provides enhancements to BLF speed dial. Allows For more information, see Cisco Unified
you to configure a Directory Number (DN) that a Communications Manager Feature and
user can monitor for incoming calls. When the DN Services Guide, Call Pickup.
receives an incoming call, the system alerts the
monitoring user, who can then pick up the call.

Call Back

Provides users with an audio and visual alert on the For more information, see:
phone when a busy or unavailable party becomes
• Cisco Unified Communications Manager
available.
System Guide, Cisco Unified IP Phones.
•

Call Chaperone

Cisco Unified Communications Manager
Features and Services Guide, Call Back.

Allows an authorized Chaperone user to supervise
and record a call.
The Call Chaperone user intercepts and answers
the call from the calling party, manually creates a
conference to the called party, and remains on the
conference to supervise and record the call. Cisco
Unified IP Phones that have the Call Chaperone
feature configured on them have a Record softkey.
The Call Chaperone user presses the Record
softkey to record a call.
For chaperoned calls, an announcement is played
or spoken by one of the participants at the start of
the call. An announcement will alert later
participants in the call that the call is being
recorded.
The Call Chaperone feature is supported only with
External Call Control, which allows Cisco Unified
Communications Manager to route audio and
video calls to a route server that hosts routing
rules.

Call display
restrictions

Determines the information that displays for
For more information, see:
calling or connected lines, depending on the parties
• Cisco Unified Communications Manager
who are involved in the call.
Administration Guide, Cisco Unified IP
Phone Configuration.
•

Cisco Unified Communications Manager
System Guide, Understanding Route
Plans.

•

Cisco Unified Communications Manager
Features and Services Guide, Call Display
Restrictions.

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Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Call forward

Allows users to redirect incoming calls to another For more information, see:
number. Call forward options include Call
• Cisco Unified Communications Manager
Forward All, Call Forward Busy, Call Forward No
Administration Guide, Directory Number
Answer, and Call Forward No Coverage.
Configuration.
•

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.

•

Specifying Options that Appear on the
User Options Web Pages, page 5-30.

Call forward all loop
breakout

Detects and prevents Call Forward All loops.
For more information, see Cisco Unified
When a Call Forward All loop is detected, the Call Communications Manager System Guide,
Forward All configuration is ignored and the call Cisco Unified IP Phones.
rings through.

Call forward all loop
prevention

Prevents a user from configuring a Call Forward
For more information, see Cisco Unified
All destination directly on the phone that creates a Communications Manager System Guide,
Call Forward All loop or that creates a Call
Cisco Unified IP Phones.
Forward All chain with more hops than the existing
Forward Maximum Hop Count service parameter
allows.

Call forward
configurable display

Allows you to specify information that appears on For more information, see:
a phone when a call is forwarded. This information
• Cisco Unified Communications Manager
can include the caller name, caller number,
Administration Guide, Cisco Unified IP
redirected number, and original dialed number.
Phone Configuration.
•

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.

Call forward all
destination override

Allows you to override Call Forward All (CFA) in For more information, see Cisco Unified
cases where the CFA target places a call to the
Communications Manager System Guide,
CFA initiator. This feature allows the CFA target Understanding Directory Numbers.
to reach the CFA initiator for important calls. The
override works whether the CFA target phone
number is internal or external.

Call Park

Allows users to park (temporarily store) a call and For more information, see Cisco Unified
then retrieve the call by using another phone in the Communications Manager Features and
Cisco Unified Communications Manager system. Services Guide, Call Park and Directed Call
Park.

Call Pickup

Allows users to redirect a call that is ringing on
another phone within their pickup group to their
phone.

For more information, see Cisco Unified
Communications Manager Features and
Services Guide, Call Pickup Configuration.

You can configure an audio or visual alert for the
primary line on the phone. This alert notifies the
users that a call is ringing in their pickup group.

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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Call Recording

Allows a supervisor to record an active call. The
user might hear a recording audible alert tone
during a call when it is being recorded.

For more information, see Cisco Unified
Communications Manager Features and
Services Guide, Monitoring and Recording.

When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP
Phones. The connected parties might also hear an
audible alert tone that indicates the call is secured
and is being recorded.
Note

When an active call is being monitored or
recorded, you can receive or place
intercom calls; however, if you place an
intercom call, the active call will be put on
hold, which causes the recording session to
terminate and the monitoring session to
suspend. To resume the monitoring
session, the party whose call is being
monitored must resume the call.

Call Waiting

Indicates (and allows users to answer) an incoming For more information, see Cisco Unified
call that rings while on another call. Displays
Communications Manager System Guide,
incoming call information on the phone screen.
Understanding Directory Numbers.

Caller ID

Displays caller identification such as a phone
number, name, or other descriptive text on the
phone screen.

Caller ID Blocking

Allows a user to block their phone number or
e-mail address from phones that have caller
identification enabled.

For more information, see:
•

Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP
Phone Configuration.

•

Cisco Unified Communications Manager
System Guide, Understanding Route
Plans.

•

Cisco Unified Communications Manager
Features and Services Guide, Call Display
Restrictions.

•

Cisco Unified Communications Manager
Administration Guide, Directory Number
Configuration.

For more information, see:
Cisco Unified Communications Manager
System Guide, Understanding Route Plans.
Cisco Unified Communications Manager
Administration Guide, Directory Number
Configuration.
Cisco Unified Communications Manager
Administration Guide, SIP Profile
Configuration.

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Chapter 5

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Calling Party
Normalization

Globalizes or localizes the incoming calling party For more information, see Cisco Unified
number so that the appropriate calling number
Communications Features and Services
presentation displays on the phone. Supports the
Guide, Calling Party Normalization.
international escape character +.

Cisco Extension
Mobility

Allows a user to temporarily apply a phone number For more information, see Cisco
and user profile settings to a shared Cisco Unified Unified Communications Manager Features
IP Phone by logging into the Extension Mobility and Services Guide, Cisco Extension Mobility.
service on that phone.
Extension Mobility can be useful if users work
from a variety of locations within your company or
if they share a workspace with coworkers.

Cisco Extension
Mobility Change PIN

Enables a user to change the PIN from a Cisco
Unified IP Phone. The PIN can be changed by:
•

Using the Change Credentials service of a
Cisco Unified IP Phone

•

Using the ChangePIN softkey on the
Extension Mobility logout screen

For more information, see Cisco Unified
Communications Manager Features and
Services Guide, Cisco Extension Mobility.

Cisco Extension
Enables a user configured in a home cluster to log For more information, see Cisco Unified
Mobility Cross Cluster into a Cisco Unified IP Phone in another visiting Communications Manager Features and
cluster.
Services Guide, Cisco Extension Mobility
Cross Cluster.
Before you configure Extension Mobility Cross
Cluster (EMCC), configure Cisco Extension
Mobility on the Cisco Unified IP Phones.
Note

Even though the Intercom feature works
with Cisco Extension Mobility (EM), it
cannot be used with EMCC because the
feature must be enabled with a real phone
device. The Intercom feature cannot be
enabled with EM profiles.

Cisco Unified
Communications
Manager Assistant

Enables managers and their assistants to work
together more effectively by providing a
call-routing service, enhancements to phone
capabilities for the manager, and desktop
interfaces that are primarily used by the assistant.

For more information, see Cisco
Unified Communications Manager Features
and Services Guide, Cisco IP Manager
Assistant With Proxy Line Support and Cisco
IP Manager Assistant With Shared Line
Support.

Client matter codes
(CMC)

Enables a user to specify that a call relates to a
specific client matter.

(SCCP phones only)

Note

For more information, see Cisco
Unified Communications Manager Features
and Services Guide, Client Matter Codes and
Forced Authorization Codes.

If you are using this feature, you must
disable Enbloc dialing. See Enbloc Dialing
for details.

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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature
Conference

Description
•

Allows a user to talk simultaneously with
multiple parties by calling each participant
individually. Conference features include
Conference, Join, cBarge, and Meet-Me.

•

Allows a non-initiator in a standard (ad hoc)
conference to add or remove participants; also
allows any conference participant to join
together two standard conferences on the same
line.

Configuration Reference
•

For more information, see
Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.

•

The service parameter, Advance Adhoc
Conference, (disabled by default in Cisco
Unified Communications Manager
Administration) allows you to enable
these features.
For complete information, see the
Cisco Unified Communications Manager
System Guide, Conference Bridges.

Note

Configurable call
forward display

Be sure to inform your users whether
these features are activated.

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.

CTI Applications

A computer telephony integration (CTI) route
point can designate a virtual device to receive
multiple, simultaneous calls for
application-controlled redirection.

For more information, see Cisco Unified
Communications Manager Administration
Guide, CTI Route Point Configuration.

Directed Call Park

Allows a user to transfer an active call to an
available directed call park number that the user
dials or speed dials.

For more information see Cisco Unified
Communications Manager Features and
Services Guide, Call Park and Directed Call
Park.

A Call Park BLF button indicates whether a
directed call park number is occupied and provides
speed-dial access to the directed call park number.
Note

If you implement Directed Call Park, avoid
configuring the Park softkey. This prevents
users from confusing the two Call Park
features.

Directed Call Pickup

Allows a user to answer a call that is ringing on a
particular directory number.

For more information, see Cisco Unified
Communications Manager Features and
Services Guide, Call Pickup.

Direct transfer

Allows users to connect two calls to each other
(without remaining on the line).

For more information, see Cisco Unified
Communications Manager System Guide,
Cisco Unified IP Phones.

Distinctive ring

Users can customize how their phone indicates an For more information, see Cisco Unified
incoming call and a new voice mail message. Users Communications Manager Features and
can customize up to six distinctive rings.
Services Guide, Custom Phone Rings.

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Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Do Not Disturb (DND) When DND is turned on, either no audible rings
occur during the ringing-in state of a call, or no
audible or visual notifications of any type occur.

Configuration Reference
For more information, see Cisco Unified
Communications Manager Features and
Services Guide, Do Not Disturb.

You can configure the phone to have a softkey
template with a DND softkey or a phone-button
template with DND as one of the selected features.
The following DND-related parameters are
configurable in Cisco Unified Communications
Manager Administration:

Enbloc Dialing
(SCCP phones only)

Fast Dial Service

•

Do Not Disturb—This check box allows you
to enable DND on a per-phone basis. From
Cisco Unified Communications Manager
Administration, choose Device > Phone >
Phone Configuration.

•

DND Option—Choose “Call Reject” (to turn
off all audible and visual notifications), or
“Ringer Off” (to turn off only the ringer).
DND Option appears on both the Common
Phone Profile window and the Phone
Configuration window (Phone Configuration
window value takes precedence).

•

DND Incoming Call Alert—Choose the type
of alert to play, if any, on a phone for incoming
calls when DND is active. This parameter is
located on both the Common Phone Profile
page and the Phone configuration page (Phone
Configuration window value takes
precedence).

•

BLF Status Depicts DND—Enables DND
status to override busy/idle state.

Enbloc dialing enables SCCP to send all digits of a
phone number simultaneously. This feature must
be disabled if either Forced Authorization Codes
(FAC) or Client Matter Codes (CMC) dialing is
being used.

Allows a user to enter a Fast Dial code to place a
call. Fast Dial codes can be assigned to phone
numbers or Personal Address Book entries. (See
“Services” in this table.)

To disable enbloc dialing, in Cisco
Unified Communications Manager
Administration, go to Device > Phone.

On the Phone Configuration window, in
the “Product Specific Configuration
Layout” area, uncheck the “Enbloc
Dialing” check box, then click Apply
Config, then click Save.

For more information, see:
•

Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP
Phone Services Configuration.

•

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phone
Services.

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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Forced authorization
codes (FAC)

Controls the types of calls that certain users can
place.

(SCCP phones only)

Note

For more information, see Cisco
Unified Communications Manager Features
and Services Guide, Client Matter Codes and
Forced Authorization Codes.

Group call pickup

Allows a user to answer a call that is ringing on a
directory number in another group.

For more information, see Cisco Unified
Communications Manager Features and
Services Guide, Call Pickup.

Headset Sidetone
Level

Enables administrators to configure a higher
sidetone level for user headsets on these Cisco
Unified IP Phones 7941G, 7941G-GE, 7961G, and
7961G-GE:

To configure the parameter in the Cisco
Unified CM Administration application,
choose Device > Phone, select the appropriate
IP Phones, and scroll to the Product Specific
Configuration Layout pane.

If you are using this feature, you must
disable Enbloc dialing. See Enbloc Dialing
for details.

•

High—Increases the voice level played back
in the headset, which encourages a lower
speaking voice and is desirable in
environments such as call centers.

•

Use Phone Default—Maintains the existing
voice level played back in the headset.

While some users prefer the higher voice level in
the headset, other users may find the level to be
uncomfortable or they may hear an echo. In this
case, administrators should return the setting to
Use Phone Default.
Typically, only call centers should use the High
setting with the higher voice level played back in
the headset.
Help system

Provides a comprehensive set of topics that appear Requires no configuration.
on the phone screen

Hold/Resume

Allows the user to move a connected call from an
active state to a held state.

•

Requires no configuration, unless you
want to use music on hold. See
Music-on-Hold in this table for
information.

•

See Hold Reversion in this table.

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Chapter 5

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Hold Reversion

Limits the amount of time that a call can be on hold For more information about configuring this
before reverting back to the phone that put the call feature, see Cisco Unified Communications
on hold and alerting the user.
Manager Features and Services Guide, Hold
Reversion.
Reverting calls are distinguished from incoming
calls by a single ring (or beep, depending on the
new call indicator setting for the line). This
notification repeats at intervals as long as the call
is not resumed.
A call that triggers Hold Reversion also displays an
animated icon in the call bubble and a brief
message on the status line.
You can configure call focus priority to favor
incoming or reverting calls.

Hold Status

Enables phones with a shared line to distinguish
between the local and remote lines that placed a
call on hold.

No configuration is required.

Hunt Group Display

Provides load sharing for calls to a main directory For more information, see:
number. A hunt group contains a series of directory
• Cisco Unified Communications Manager
numbers that can answer the incoming calls.
Administration Guide, Hunt List
When an incoming call is offered to a directory
Configuration.
number that is part of the hunt group, this feature
• Cisco Unified Communications Manager
displays the main directory number in addition to
System Guide, Understanding Route
the calling party.
Plans.
•

Cisco Unified Communications Manager
Administration Guide, CTI Route Point
Configuration.

Immediate Divert

Allows a user to transfer a ringing, connected, or For more information, see Cisco
held call directly to a voice-messaging system.
Unified Communications Manager Features
When a call is diverted, the line becomes available and Services Guide, Immediate Divert.
to make or receive new calls.

Immediate
Divert—Enhanced

Allows users to transfer incoming calls directly to
their voice messaging system or to the voice
messaging system of the original called party.

Intelligent Session
Control

Reroutes a direct call to a user’s mobile phone to For more information, see Cisco Unified
the enterprise number (desk phone). For an
Communications Manager Features and
incoming call to a remote destination (mobile
Services Guide, Cisco Unified Mobility.
phone), only the remote destination rings; the desk
phone does not ring. When the call is answered on
the mobile phone, the desk phone displays a
Remote in Use message. During these calls, a user
can use the various features of the mobile phone.

For more information, see Cisco Unified
Communications Manager System Guide,
Cisco Unified IP Phones.

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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Intercom

Allows users to place and receive intercom calls
using programmable phone buttons. You can
configure intercom line buttons to:

Cisco Unified Communications Manager
Feature and Services Guide, Intercom.

•

Directly dial a specific intercom extension.

•

Initiate an intercom call and then prompt the
user to enter a valid intercom number.

Note

Join/Select

If your user logs into the same phone on a
daily basis using their Cisco Extension
Mobility profile, assign the phone button
template that contains intercom
information to their profile, and assign the
phone as the default intercom device for
the intercom line.

Allows a user to join two or more calls that are on For more information:
one line to create a conference call and remain on
• See Configuring Softkey Templates,
the call.
page 5-27.
•

Join Across
Lines/Select

Allows users to apply the Join feature to calls that For more information:
are on multiple phone lines.
• See the Configuring Softkey Templates,
page 5-27.
•

Line select

If this feature is disabled (default), then the ringing
line is selected. When enabled, the primary line is
picked up even if a call is ringing on another line.
The user must manually select the other line.
Note

Line select for voice
messages

See Cisco Unified Communications
Manager System Guide, Cisco Unified IP
Phones.

This feature can also be enabled or
disabled for Extension Mobility.

When disabled (default), pressing the Messages
button selects the line that has a voice message. If
more than one line has voice mail, then the first
available line is selected. When enabled, the
primary line is always used to retrieve voice
messages.
Note

This feature can also be enabled or
disabled for Extension Mobility.

See Cisco Unified Communications
Manager System Guide, Cisco Unified IP
Phones.

For more information, see the option “Always
use prime line” in the following chapters of
Cisco Unified Communications Manager
Administration Guide:
•

Device Profile Configuration

•

Common Phone Profile Configuration

•

Cisco Unified IP Phone Configuration

For more information, see the option “Always
use prime line for voice message” in the
following chapters of Cisco Unified
Communications Manager Administration
Guide:
•

Device Profile Configuration

•

Common Phone Profile Configuration

•

Cisco Unified IP Phone Configuration

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Chapter 5

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Log out of hunt groups Allows users to log out of a hunt group and
For more information
temporarily block calls from ringing their phone
• See Configuring Softkey Templates,
when they are not available to take calls. Logging
page 5-27.
out of hunt groups does not prevent non-hunt group
• Cisco Communications Manager System
calls from ringing their phone.
Guide, Understanding Route Plans.
Malicious caller
identification (MCID)

Allows users to notify the system administrator
about suspicious calls that are received.

For more information see:
•

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.

•

Cisco Unified Communications Manager
Features and Services Guide, Malicious
Call Identification.

Meet-Me conference

Allows a user to host a Meet-Me conference in
which other participants call a predetermined
number at a scheduled time.

For more information see Cisco Unified
Communications Manager Administration
Guide, Meet-Me Number/Pattern
Configuration.

Message Waiting

Defines directory numbers for message-waiting on For more information, see:
and message-waiting off indicator. A directly
• Cisco Unified Communications Manager
connected voice-messaging system uses the
Administration Guide, Message Waiting
specified directory number to set or to clear a
Configuration.
message-waiting indication for a particular Cisco
• Cisco Unified Communications Manager
Unified IP Phone.
System Guide, Voice Mail Connectivity to
Cisco Unified Communications Manager.

Message waiting
Indicator

A light on the handset that indicates that a user has For more information see:
one or more new voice messages.
• Cisco Unified Communications Manager
Administration Guide, Message Waiting
Configuration.
•

Cisco Unified Communications Manager
System Guide, Voice Mail Connectivity to
Cisco Unified Communications Manager.

Missed call logging

Allows a user to specify whether missed calls will For more information see Cisco Unified
be logged in the missed calls directory for a given Communications Manager Administration
line appearance.
Guide, Directory Number Configuration.

Mobile Connect

Enables users to manage business calls using a
For more information, see Cisco Unified
single phone number and pick up in-progress calls Communications Manager Features and
on the desktop phone and a remote device such as Services Guide, Cisco Unified Mobility.
a mobile phone. Users can restrict the group of
callers according to phone number and time of day.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing For more information, see Cisco Unified
users to access an interactive voice response (IVR) Communications Manager Features and
system to originate a call from a remote device
Services Guide, Cisco Unified Mobility.
such as a cellular phone.

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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Multilevel Precedence
and Preemption
(MLPP)

Provides a method of prioritizing calls within your
phone system. Use this feature when users work in
an environment where they need to make and
receive urgent or critical calls.

For more information see Cisco Unified
Communications Manager Features and
Services Guide, Multilevel Precedence and
Preemption.

(SCCP phones only)
Multiple calls per line
appearance

Each line can support multiple calls. Only one call For more information see Cisco Unified
can be active at any time; other calls are
Communications Manager System Guide,
automatically placed on hold.
Understanding Directory Numbers.

Music on hold

Plays music while callers are on hold.

Mute

Mutes the microphone located in the active handset Requires no configuration.
or headset.

Onhook call transfer

Allows a user to press a single Transfer softkey and For more information see Cisco Unified
then go on hook to complete a call transfer.
Communications Manager System Guide,
Cisco Unified IP Phones.

Onhook predialing

Allows a user to dial a number without going off For more information, see Cisco Unified IP
hook. The user can then either pick up the handset Phone Guide, Basic Call Handling.
or press the Dial softkey.

Other group pickup

Allows a user to answer a call ringing on a phone
in another group that is associated with the user's
group.

Phone secure web
access

Enables a user to securely access the web with the Cisco Unified Communications Manager
use of a phone trust store called “phone-trust.”
Security Guide, Product Security Overview.

Plus Dialing

Allows the user to dial E.164 numbers prefixed
with a “+” sign.

For more information see Cisco Unified
Communications Manager Features and
Services Guide, Music On Hold.

For more information see Cisco Unified
Communications Manager Features and
Services Guide, Call Pickup.

Requires no configuration.

To dial the + sign, the user needs to press and hold
the “*” key for at least 1 second. This applies to
dialing the first digit for an on-hook or off-hook
call only.
Presence-enabled
directories

Allows a user to monitor the call state of another
directory number (DN) listed in call logs,
speed-dials, and corporate directories. The Busy
Lamp Field (BLF) for the DN displays the call
state.

For more information, see Cisco Unified
Communications Manager Features and
Services Guide, Presence.

Private Line
Automated Ringdown
(PLAR)

The Cisco Unified Communications Manager
administrator can configure a phone number that
the Cisco Unified IP Phone dials as soon as the
handset goes off hook. This can be useful for
phones that are designated for calling emergency
or “hotline” numbers.

See the Configuring PLAR section in
Directory Number Configuration in
Cisco Unified Communications Manager
Administration Guide, for instructions on how
to configure PLAR.

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Chapter 5

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Privacy

Prevents users who share a line from adding
For more information see:
themselves to a call and from viewing information
• Cisco Unified Communications Manager
on their phone screens about the call of the other
Administration Guide, Cisco Unified IP
user.
Phone Configuration.

Programmable line
keys (PLK)

Configuration Reference

•

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.

•

Cisco Unified Communications Manager
Features and Services Guide Barge and
Privacy.

The administrator can assign features to line
For more information, see:
buttons. Softkeys normally control these features;
• Cisco Unified Communications Manager
for example, New Call, Call Back, End Call, and
System Guide, Cisco Unified IP Phones.
Forward All. When the administrator configures
• Cisco Unified Communications Manager
these features on the line buttons, they always
Administration Guide, Phone Button
remain visible, so users can have a hard feature key
Template Configuration.
(for example, a hard New Call key).
•

Protected calling

Provides a secure (encrypted) connection between
two phones. A security tone plays at the beginning
of the call to indicate that both phones are
protected. Some features, such as conference
calling, shared lines, Extension Mobility, and Join
Across Lines are not available when protected
calling is configured. Protected calls are not
authenticated.

Cisco Unified Communications Manager
Administration Guide, Modifying Phone
Button Templates.

For more information about security, see
Overview of Supported Security Features,
page 1-13.
For additional information, see Cisco Unified
Communications Manager Security Guide.

Quality Reporting Tool Allows users to use the QRT softkey on a phone to For more information see:
(QRT)
submit information about problem phone calls.
• Cisco Unified Communications Manager
QRT can be configured for either of two user
System Guide, Cisco Unified IP Phones.
modes, depending upon the amount of user
• Cisco Unified Communications Manager
interaction desired with QRT.
Features and Services Guide, Quality
Report Tool.
Redial

Allows users to call the most recently dialed phone Requires no configuration.
number by pressing a button.

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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Remote Port
Configuration

Allows the administrator to configure the speed
and duplex function of the phone Ethernet ports
remotely by using Cisco Unified CM
Administration. This enhances the performance for
large deployments with specific port settings.
Note

Ring setting

Ringer Volume
Control

Configuration Reference

To configure the parameter in the Cisco
Unified CM Administration application,
choose Device > Phone, select the appropriate
IP Phones, and scroll to the Product Specific
Configuration Layout pane (Switch Port
Remote Configuration or PC Port Remote
If the ports are configured for Remote Port
Configuration).
Configuration in Cisco Unified CM, the
data cannot be changed on the phone.
To configure the setting on multiple phones
simultaneously, configure the Remote Port
Configuration in the Enterprise Phone
Configuration (System > Enterprise Phone
Configuration).

Identifies the ring type used for a line when a
phone has another active call.

Enables you to control the minimum
ringer-volume setting and adjust the minimum
volume level for the ringer. Individual users cannot
make the changes to the minimum ringer-volume
setting.

For more information see:
•

Cisco Unified Communications Manager
Administration Guide, Directory Number
Configuration.

•

Cisco Unified Communications Manager
Features and Services Guide, Custom
Phone Rings.

•

Creating Custom Phone Rings, page 6-2.

To configure the parameter in the Cisco
Unified CM Administration application,
choose Device > Phone, select the appropriate
IP Phones, and scroll to the Product Specific
Configuration Layout pane.

The parameter, Minimum Ring Volume, exists in
the Cisco Unified Communications Manager
Administration, Product Configuration window.
When a user presses the minus (–) side of the
Volume button to reduce the ringer volume in an
on-hook state, the volume decreases only to the
configured minimum volume-level setting. When
the minimum volume level is reached, no status
message appears.
After a system restart, the minimum ringer volume
resets to the minimum ringer-volume setting that is
received from the configuration file. If you
configure a new minimum volume level after the
last startup and the end user had previously set the
minimum ringer volume lower, the ringer volume
will be set to the minimum value from the
configuration file, not to the level set by the user.
This feature does not apply to handset, speaker,
and headset volumes during calls.

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Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Secure and Nonsecure
Indication Tone

When a phone is configured as secure (encrypted
and trusted) in Cisco Unified CM, it can be given a
protected status. After that, if desired, the
protected phone can be configured to play an
indication tone at the beginning of a call.
Only protected phones hear these secure or
nonsecure indication tones. Nonprotected phones
never hear tones.
If the overall call status changes during the call, the
indication tone changes accordingly. At that time,
the protected phone plays the appropriate tone.
A protected phone plays or does not play a tone
under these circumstances:
•

When the Play Secure Indication Tone option
is enabled (True):
– When end-to-end secure media is

established and the call status is secure,
the phone plays the secure indication tone
(three long beeps with pauses).

Configuration Reference
•

Protected Device—To change the status of
a secure phone to protected, check the
“Protected Device” check box in Cisco
Unified Communications Manager
Administration > Device > Phone >
Phone Configuration.

•

Play Secure Indication Tone—To enable
the protected phone to play a secure or
nonsecure indication tone, set the Play
Secure Indication Tone to True. (The
default is False.) You set this option in
Cisco Unified Communications
Manager Administration > System >
Service Parameters. Select the server and
then the Unified CM service. In the
Service Parameter Configuration window,
select the option in the Feature - Secure
Tone area. (The default is False.)

– When end-to-end nonsecure media is

established and the call status is
nonsecure, the phone plays the nonsecure
indication tone (six short beeps with brief
pauses).
•

Secure Conference

If the Play Secure Indication Tone option is
disabled, no tone is played.

Allows secure phones to place conference calls
using a secured conference bridge.

For more information about security, see
Overview of Supported Security Features,
page 1-13.

As new participants are added by using Confrn,
Join, cBarge, Barge softkeys or MeetMe
For additional information, see:
conferencing, the secure call icon displays as long
• Cisco Unified Communications Manager
as all participants use secure phones.
System Guide, Conference Bridges.
The Conference List displays the security level of • Cisco Unified Communications Manager
each conference participant. Initiators can remove
Administration Guide, Conference Bridge
non-secure participants from the Conference List.
Configuration.
Non-initiators can add or remove conference
• Cisco Unified Communications Manager
participants if the Advanced Adhoc Conference
Security Guide.
Enabled parameter is set.

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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Services

Allows you to use the Cisco Unified IP Phone
For more information see:
Services Configuration menu in Cisco
• Cisco Unified Communications Manager
Unified Communications Manager Administration
Administration Guide, Cisco Unified IP
to define and maintain the list of phone services to
Phone Configuration.
which users can subscribe.
• Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phone
Services.

Services URL button

Allows users to access services from a
programmable button rather than by using the
Services menu on a phone.

For more information see:
•

Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP
Phone Configuration.

•

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phone
Services.

Session Handoff

Allows users to switch calls from a mobile phone For more information, see:
to Cisco Unified devices that share the same line.
Cisco Unified Communications Manager
Handsets on all the devices on the shared line flash
Features and Services Guide, Cisco Unified
simultaneously.
Mobility and Cisco Unified Mobility
After a user answers the call from one of the Cisco Advantage and Cisco Unified Mobile
Unified devices, the other Cisco Unified devices
Communicator Integration.
that share the same line display a Remote in Use
message. However, if the call fails to switch from
the mobile phone, the mobile phone may display a
Cannot Move Conversation message.

Shared line

Allows a user to have multiple phones that share
For more information see Cisco Unified
the same phone number or allows a user to share a Communications Manager System Guide,
phone number with a coworker.
Understanding Directory Numbers.

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Chapter 5

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Silent Monitoring

Allows a supervisor to silently monitor an active For more information, see Cisco Unified
call. The supervisor cannot be heard by either party Communications Manager Features and
on the call. The user might hear a monitoring
Services Guide, Monitoring and Recording.
audible alert tone during a call when it is being
monitored.
When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP
Phones. The connected parties might also hear an
audible alert tone that indicates the call is secured
and is being monitored.
Note

Single Button Barge

Speed-dialing

Allows users to press a line key to Barge or cBarge For more information, see:
into a remote-in-use call on a shared line.
• Cisco Unified Communications Manager
Administration Guide, Device Pool
Configuration.

Dials a specified number that has been previously
stored.

•

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.

•

Cisco Unified Communications Manager
Features and Services Guide, Barge and
Privacy.

For more information see:
•

Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP
Phone Configuration.

•

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.

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Chapter 5

Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

SSH Access

Allows the administrator to enable or disable the
SSH Access setting using the Cisco Unified CM
Administration application.

To configure the parameter in the Cisco
Unified CM Administration application,
choose Device > Phone, select the appropriate
IP Phones, scroll to the Product Specific
Configuration Layout pane and select
Enable from the SSH Access drop-down list
box.

This option indicates whether the phone supports
the SSH Access.
Settings include:
•

Enabled

•

Disabled—default

When enabled, it allows the phone to accept the
SSH connections.
Disabling the SSH server functionality of the
phone blocks the SSH access to the phone.
Time-of-Day Routing

If you set the same parameter in the Common
Phone Profile window (Device > Device
Settings > Common Phone Profile), the
precedence order of the settings is:
3.

Phone Configuration window settings

Common Phone Profile window settings

Restricts access to specified telephony features by For more information see:
time period.
• Cisco Unified Communications Manager
Administration Guide, Time Period
Configuration.
•

Cisco Unified Communications Manager
System Guide, Time-of-Day Routing.

Time Zone Update

Updates the Cisco Unified IP Phone with time zone For more information, see Cisco Unified
changes.
Communications Manager Administration
Guide, Date/Time Group Configuration.

Transfer

Allows users to redirect connected calls from their Requires no configuration.
phones to another number.

UCR 2008

The IP Phones using SCCP support Unified
Capabilities Requirements (UCR) 2008 by
providing the following functions:
•

Support for Federal Information Processing
Standard (FIPS) 104-2

•

Support for TVS IPv6

•

Support for 80-bit SRTCP Tagging

See Setting up UCR 2008, page 5-34

As an IP Phone administrator, some of these
functions require you to set up specific parameters
in Cisco Unified Communications Manager
Administration.
Video mode
(SCCP phones only)

Allows a user to select the video display mode for For more information:
viewing a video conference, depending on the
• See Cisco Unified Communications
modes configured in the system.
Manager Administration Guide,
Conference Bridge Configuration.
•

See Cisco Unified Communications
Manager System Guide, Understanding
Video Telephony.

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Chapter 5

Configuring Features, Templates, Services, and Users

Configuring Product Specific Configuration Parameters

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Video Support

Enable video support on the phone.

For more information see:

(SCCP phones only)

Voice messaging
system

VPN client

Enables callers to leave messages if calls are
unanswered.

Provides a VPN connection using SSL on the
Cisco Unified IP Phones 7942G and 7962G for
situations in which a phone is located outside a
trusted network or when network traffic between
the phone and Cisco Unified Communications
Manager must cross untrusted networks.

•

Cisco Unified Communications Manager
Administration Guide, Conference Bridge
Configuration.

•

Cisco Unified Communications Manager
System Guide, Understanding Video
Telephony.

•

Cisco VT Advantage Administration
Guide.

For more information see:
•

Cisco Unified Communications Manager
Administration Guide, Cisco Voice-Mail
Port Configuration.

•

Cisco Unified Communications Manager
System Guide, Voice Mail Connectivity to
Cisco Unified Communications Manager.

For more information, see the Cisco Unified
Communications Manager Security Guide,
Configuring Virtual Private Networks.

(Supported only for the Cisco Unified IP Phones
7942G and 7962G.)

Configuring Product Specific Configuration Parameters
Cisco Unified Communications Manager Administration allows you to set some product specific
configuration parameters for Cisco Unified IP Phones. Table 5-2 lists the configuration windows, their
paths, and the parameters in Cisco Unified Communications Manager Administration.

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Configuring Features, Templates, Services, and Users
Configuring Product Specific Configuration Parameters

Table 5-2

Configuration parameters for Cisco Unified IP Phones

Configuration Window

Path

Parameters

Enterprise Phone
Configuration window

System > Enterprise Phone
Configuration

Common Phone Profile
window

Device > Device Settings >
Common Phone Profile

You can set the following parameters
in any of the three configuration
windows:

Phone Configuration
window

Device > Phone; Product
Specific Configuration portion
of window

•

Settings Access

•

Video Capabilities

•

Web Access

•

Load Server

•

RTCP

•

Peer Firmware Sharing

•

Cisco Discovery Protocol (CDP):
Switch Port

•

Cisco Discovery Protocol (CDP):
PC Port

•

Link Layer Discovery Protocol Media Endpoint Discover
(LLDP-MED): Switch Port

•

Link Layer Discovery Protocol
(LLDP): PC Port

•

IPv6 Load Server

•

802.1x Authentication

•

Switch Port Remote Configuration

•

PC Port Remote Configuration

•

Automatic Port Synchronization

When you set the parameters, select
the Override Common Settings check
box for each setting you wish to
update. If you do not check this box,
the corresponding parameter setting
does not take effect. If you set the
parameters at the three configuration
windows, the setting takes precedence
in the following order:
•

Phone Configuration window

•

Common Phone Profile window

•

Enterprise Phone Configuration
window

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Configuring Features, Templates, Services, and Users

Configuring Corporate and Personal Directories

Configuring Corporate and Personal Directories
The Directories button on the Cisco Unified IP Phones gives users access to several directories. These
directories can include:
•

Corporate Directory—Allows a user to look up phone numbers for coworkers.
To support this feature, you must configure corporate directories. See Configuring Corporate
Directories, page 5-24 for more information.

•

Personal Directory—Allows a user to store a set of personal numbers.
To support this feature, you must provide the user with software to configure the personal directory.
See Configuring Personal Directory, page 5-24 for more information.

Configuring Corporate Directories
Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP)
directory to store authentication and authorization information about users of Cisco Unified
Communications Manager applications that interface with Cisco Unified Communications Manager.
Authentication establishes the users’ rights to access the system. Authorization identifies the telephony
resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, see LDAP System Configuration, LDAP Directory Configuration,
and LDAP Authentication Configuration in Cisco Unified Communications Manager Administration
Guide.
After the LDAP directory configuration completes, users can use the Corporate Directory service on
their Cisco Unified IP Phones to look up users in the corporate directory.

Configuring Personal Directory
Personal Directory consists of the following features:
•

Personal Address Book (PAB)

•

Personal Fast Dials (Fast Dials)

•

Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:
•

From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified
Communications Manager User Options web pages

•

From the Cisco Unified IP Phone—Users can choose Directories > Personal Directory to access
the PAB and Fast Dials features from their phones

•

From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their
PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft
Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows
Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end user data that
pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.
To configure Personal Directory from a web browser, users must access their User Options web pages.
You must provide users with a URL and login information.

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Configuring Features, Templates, Services, and Users
Modifying Phone Button Templates

To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To
obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified
Communications Manager Administration, then locate and click Cisco IP Phone Address Book
Synchronizer.

Modifying Phone Button Templates
Phone button templates let you assign speed dials and call-handling features to programmable line
buttons. Call-handling features that can be assigned to buttons include call forward, hold, and
conference.
Ideally, you modify templates before registering phones on the network. In this way, you can access
customized phone button template options from Cisco Unified Communications Manager during
registration.
To modify a phone button template, choose Device > Device Settings > Phone Button Template from
Cisco Unified Communications Manager Administration. To assign a phone button template to a phone,
use the Phone Button Template field in the Cisco Unified Communications Manager Administration
Phone Configuration page. See Cisco Unified Communications Manager Administration Guide and
Cisco Unified Communications Manager System Guide for more information.
Cisco Unified IP Phone 7962G

The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for
lines and assigns buttons 3 through 6 as speed dial.
The recommended standard Cisco Unified IP Phone 7962G template uses buttons 1 and 2 for lines,
assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively.
Cisco Unified IP Phone 7942G

The default Cisco Unified IP Phone 7942G template that ships with the phone uses buttons 1 and 2 for
lines.
The recommended standard Cisco Unified IP Phone 7942G template uses buttons 1 and 2 for lines.
Cisco Unified IP Phone 7961G /7961G-GE

The default template that ships with the 7961G/7961G-GE uses buttons 1 and 2 for lines and buttons 3
through 8 as speed dial.
The recommended standard Cisco Unified IP Phone 7961G/7961G-GE template uses buttons 1 and 2 for
lines, assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer,
respectively.
Cisco Unified IP Phone 7941G/7941G-GE

The default template that ships with the Cisco Unified IP Phone 7941G/7941G-GE uses buttons 1 and 2
for lines.
To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.
For more information about softkey templates, see Configuring Softkey Templates, page 5-27.

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Configuring Features, Templates, Services, and Users

Modifying Phone Button Templates

Modifying a Phone Button Template for Personal Address Book or Fast Dials
You can modify a phone button template to associate a service URL with a line button. Doing so enables
users to have single-button access to the PAB and Fast Dials. Before you modify the phone button
template, you must configure PAB or Fast Dials as an IP Phone service.
To configure PAB or Fast Dial as an IP Phone service (if it is not already a service), follow these steps:
Procedure
Step 1

Choose Device >Device Settings > Phone Services.
The Find and List IP Phone Services window displays.

Step 2

Click Add New.
The IP Phone Services Configuration window displays.

Step 3

Enter the following settings:
•

Service Name and ASCII Service Name—Enter Personal Address Book.

•

Service Description—Enter an optional description of the service.

•

Service URL
For PAB, enter the following URL:
http://:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab

For Fast Dial, enter the following URL:
http://:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd
•

Secure Service URL
For PAB, enter the following URL:
https://:8443/ccmpd/login.do?name=#DEVICENAME#&service=pab
For Fast Dial, enter the following URL:
https://:8443/ccmpd/login.do?name=#DEVICENAME#&service=fd

Step 4

•

Service Category—Select XML Service.

•

Service Type—Select Directories.

•

Enable—Select the check box.

Click Save.
You can add, update, or delete service parameters as needed as described in IP Phone Service Parameters
in the Cisco Unified Communications Manager Administration Guide.

Note

If you change the service URL, remove an IP Phone service parameter, or change the name
of a phone service parameter for a phone service to which users are subscribed, you must
click Update Subscriptions to update all currently subscribed users with the changes, or
users must resubscribe to the service to rebuild the correct URL.

To modify a phone button template for PAB or Fast Dial, follow these steps:

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Configuring Softkey Templates

Procedure
Step 1

From Cisco Unified Communications Manager Administration, choose Device > Device Settings >
Phone Button Template.

Step 2

Click Find.

Step 3

Select the phone model.

Step 4

Click Copy, enter a name for the new template, and then click Save.
The Phone Button Template Configuration window opens.

Step 5

Identify the button you would like to assign, and select Service URL from the Features drop-down list
box associated with the line.

Step 6

Click Save to create a new phone button template using the service URL.

Step 7

Choose Device > Phone and open the Phone Configuration window for the phone.

Step 8

Select the new phone button template from the Phone Button Template drop-down list box.

Step 9

Click Save to store the change and then click Apply Config to implement the change.
The phone user can now access the User Options pages and associate the service with a button on the
phone.

For additional information on IP Phone services, see the Cisco Unified Communications Manager
Administration Guide, IP Phone Services Configuration. For additional information on configuring line
buttons, see the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone
Configuration.

Configuring Softkey Templates
Using Cisco Unified Communications Manager Administration, you can manage softkeys associated
with applications that are supported by the Cisco Unified IP Phone 7962G and 7942G.
Cisco Unified Communications Manager supports two types of softkey templates: standard and
nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard Assistant,
Standard Manager, and Standard Shared Mode Manager. An application that supports softkeys can have
one or more standard softkey templates associated with it. You can modify a standard softkey template
by making a copy of it, giving it a new name, and making updates to that copied softkey template. You
can also modify a nonstandard softkey template.
To configure softkey templates, choose Device > Device Settings > Softkey Template from
Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use
the Softkey Template field in the Cisco Unified Communications Manager Administration Phone
Configuration page. See Cisco Unified Communications Manager Administration Guide, Cisco Unified
Communications Manager System Guide for more information.

Note

The Cisco Unified IP Phones support all the softkeys that are configurable in Cisco Unified
Communications Manager Administration.

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Setting Up Services

Setting Up Services
The Services button on the Cisco Unified IP Phones gives users access to Cisco Unified IP Phone
Services. You can also assign services to the programmable buttons on the phone. These services
comprise XML applications that enable the display of interactive content with text and graphics on the
phone. Examples of services include local movie times, stock quotes, and weather reports.
Before a user can access any service,
•

You must use Cisco Unified Communications Manager Administration to configure available
services.

•

The user must subscribe to services by using the Cisco Unified Communications Manager User
Options application. This web-based application provides a graphical user interface (GUI) for
limited, end user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and verify that users can
access those sites from your corporate IP telephony network.
To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified
Communications Manager Administration. See Cisco Unified Communications Manager
Administration Guide and to Cisco Unified Communications Manager System Guide for more
information.
After you configure these services, verify that your users have access to the Cisco Unified CM User
Options web-based application, from which they can select and subscribe to configured services. See
How Users Subscribe to Services and Configure Phone Features, page A-3 for a summary of the
information that you must provide to end users.
Cisco Unified IP Phones can support up to four HTTP/HTTPS active client connections and up to four
HTTP/HTTPS active server connections at one time. A few examples of HTTP/HTTPS services include:

Note

•

Extension Mobility

•

Directories

•

Messages

To configure extension mobility services for users, see Cisco Unified Communications Manager
Features and Services Guide.

Adding Users to Cisco Unified Communications Manager
Adding users to Cisco Unified Communications Manager allows you to display and maintain
information about users and allows each user to perform these tasks:
•

Access the corporate directory and other customized directories from a Cisco Unified IP Phone.

•

Create a personal directory.

•

Set up speed dial and call forwarding numbers.

•

Subscribe to services that are accessible from a Cisco Unified IP Phone.

You can add users to Cisco Unified Communications Manager using either of these methods:
•

To add users individually, choose User Management > End User from Cisco Unified
Communications Manager Administration.

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Configuring Features, Templates, Services, and Users
Managing the User Options Web Pages

See Cisco Unified Communications Manager Administration Guide for more information about
adding users. See Cisco Unified Communications Manager System Guide for details about user
information.
•

To add users in batches, use the Bulk Administration Tool. This method also enables you to set an
identical default password for all users.
See Cisco Unified Communications Manager Bulk Administration Guide for details.

Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings.
For detailed information about the User Options web pages, see Cisco Unified IP Phone 7962G, 7942G,
7961G, 7961G-GE, 7941G, and 7941G-GE User Guide.

Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must add the user to the standard Cisco
Unified Communications Manager end user group and associate the appropriate phone with the user.
To add the user to the standard Cisco Unified Communications Manager end user group, you follow
these steps:
Procedure
Step 1

From Cisco Unified Communications Manager Administration, choose User Management > User
Groups.
The Find and List Users window displays.

Step 2

Enter the appropriate search criteria and click Find.

Step 3

Click on the Standard CCM End Users link. The User Group Configuration page for the Standard
CCM End Users displays.

Step 4

Click Add End Users to Group. The Find and List Users window displays.

Step 5

Use the Find User drop-down list boxes to find the end users that you want to add and click Find.

Step 6

A list of end users that matches your search criteria displays.

Step 7

In the list of records that displays, click the check box next to the users that you want to add to this user
group. If the list comprises multiple pages, use the links at the bottom to see more results.

Note
Step 8

The list of search results does not display end users that already belong to the user group.
Click Add Selected.

To associate appropriate phones with the user, you must follow these steps:

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Managing the User Options Web Pages

Procedure
Step 1

From Cisco Unified Communications Manager Administration, choose User Management > End User.
The Find and List Users window displays.

Step 2

Enter the appropriate search criteria and click Find.

Step 3

In the list of records that display, click the link for the user.

Step 4

Click Device Association.
The User Device Association window displays.

Step 5

Enter the appropriate search criteria and click Find.

Step 6

Choose the device that you want to associate with the end user by checking the box to the left of the
device.

Step 7

Click Save Selected/Changes to associate the device with the end user.

Make sure to provide end users with the following information about the User Options web pages:
•

The URL required to access the application. This URL is:
https:///ccmuser/, where server_name is the host on which the web
server is installed.

•

The user ID and default password needed to access the application.
These settings correspond to the values you entered when you added the user to Cisco Unified
Communications Manager (see Adding Users to Cisco Unified Communications Manager,
page 5-28).

For additional information, see:
•

Cisco Unified Communications Manager Administration Guide, User Group Configuration.

•

Cisco Unified Communications Manager Administration Guide, End User Configuration.

•

Cisco Unified Communications Manager System Guide, Roles and User Groups.

Specifying Options that Appear on the User Options Web Pages
Most options that are on the User Options web pages appear by default. However, the following options
must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco
Unified Communications Manager Administration:

Note

•

Show Ring Settings

•

Show Line Text Label Settings

•

Show Call Forwarding

The settings apply to all User Options web pages at your site.
To specify the options that appear on the User Options web pages, follow these steps:

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Enabling EnergyWise on the Cisco Unified IP Phone

Procedure
Step 1

From Cisco Unified Communications Manager Administration, choose System > Enterprise
Parameters.
The Enterprise Parameters Configuration window appears.

Step 2

In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages
by choosing one of these values from the Parameter Value drop-down list box for the parameter:
•

True—Option displays on the User Options web pages (default except for Show Ring Settings,
Show Line Text Label, and Show Call Forwarding).

•

False—Option does not display on the User Options web pages.

•

Show All Settings—All call forward settings display on the User Options web pages (default).

•

Hide All Settings—No call forward settings display on the User Options web pages.

•

Show Only Call Forward All—Only call forward all calls displays on the User Options web pages.

Enabling EnergyWise on the Cisco Unified IP Phone
To reduce power consumption, you can configure the phone to sleep (power down) and wake (power up)
if your system includes an EnergyWise controller (for example, a Cisco Switch with the EnergyWise
feature enabled).
You configure settings in Cisco Unified Communications Manager Administration to enable
EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display
configuration parameters.
When EnergyWise is enabled and a sleep time is set, the phone sends a request to the switch to wake it
up at the configured time. The switch sends back either an acceptance or a rejection of the request. If the
switch rejects the request or does not reply, the phone does not power down. If the switch accepts the
request, the idle phone goes to sleep, reducing its power consumption to a predetermined level. A phone
that is not idle sets an idle timer, and goes to sleep after the timer expires.
At the scheduled wake time, the system restores power to the phone, waking it up. To wake up the phone
before the wake time, you must power on the phone from the switch. For more information, see the
switch documentation.
Table 5-3 explains the Cisco Unified Communications Manager Administration fields that control the
EnergyWise settings. You configure these fields in Cisco Unified Communications Manager
Administration by choosing Device > Phone. You can also configure EnergyWise parameters in the
Enterprise Phone Configuration and Common Phone Profile Configuration windows.

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Enabling EnergyWise on the Cisco Unified IP Phone

Table 5-3

EnergyWise Configuration Fields

Field

Description

Enable Power Save Plus

Selects the schedule of days for which the phone powers off. Select multiple days by
pressing and holding the Control key while clicking the days for the schedule.
By default, no days are selected.
When Enable Power Save is checked, you receive a message to warn about emergency
(e911) concerns.

Caution

Note

Phone On Time

While power save plus mode (the mode) is in effect, endpoints configured for
the mode are disabled for emergency calling and from receiving inbound calls.
By selecting this mode, you agree to the following: (i) you are taking full
responsibility for providing alternate methods for emergency calling and
receiving calls while the mode is in effect; (ii) Cisco has no liability in
connection with your selection of the mode and all liability in connection with
enabling the mode is your responsibility; and (iii) you will inform users of the
effects of the mode on calls, calling and otherwise.
To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides
check box. Leaving the Allow EnergyWise Overrides checked with no days
selected in the Enable Power Save Plus field does not disable Power Save Plus.

Determines when the phone automatically turns on for the days selected in the Enable
Power Save Plus field.
Enter the time in this field in 24 hour format, where 00:00 is midnight.
For example, to automatically power up the phone at 7:00 a.m. (0700), enter 7:00. To
power up the phone at 2:00 p.m. (1400), enter 14:00.
The default value is blank, which means 00:00.
Note

Phone Off Time

The Phone On Time must be at least 20 minutes later than the Phone Off Time. For
example, if the Phone Off Time is 7:00, the Phone On Time must be no earlier than
7:20.

The time of day that the phone powers down for the days selected in the Enable Power Save
Plus field. If the Phone On Time and the Phone Off Time fields contain the same value, the
phone does not power down.
Enter the time in this field in 24 hour format, where 00:00 is midnight.
For example, to automatically power down the phone at 7:00 a.m. (0700), enter 7:00. To
power down the phone at 2:00 p.m. (1400), enter 14:00.
The default value is blank, which means 00:00.
Note

Phone Off Idle Timeout

The Phone On Time must be at least 20 minutes later than the Phone Off Time. For
example, if the Phone Off Time is 7:00, the Phone On Time must be no earlier than
7:20.

The length of time that the phone must be idle before the phone powers down.
The range of the field is 20 to 1440 minutes.
The default value is 60 minutes.

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Field

Description

Enable Audible Alert

When enabled, instructs the phone to play an audible alert starting at 10 minutes before the
time specified in the Phone Off Time field.
The audible alert uses the phone ringtone, which briefly plays at specific times during the
10-minute alerting period. The alerting ringtone plays at the user’s designated volume
level. The audible alert schedule is:
•

10 minutes before power down, play the ringtone four times

•

7 minutes before power down, play the ringtone four times

•

4 minutes before power down, play the ringtone four times

•

30 seconds before power down, play the ringtone 15 times or until the phone powers
down

This check box applies only if the Enable Power Save Plus list box has one or more days
selected.
EnergyWise Domain

The EnergyWise domain that the phone is in. The maximum length is 127 characters.

EnergyWise Secret

The security secret password that is used to communicate with the endpoints in the
Energywise domain.
The maximum length is 127 characters.

Allow EnergyWise Overrides

This check box determines whether you will allow the EnergyWise domain controller
policy to send power-level updates to the phones. The following conditions apply:
1.

If the phone is in Power Save or at full power and the level is set to any standby level,
the phone will go to Power Save when idle and remain there until the next Unified CM
scheduled power-level change or user interaction.

If the phone is in Power Save or at full power and the level is set to any nonoperational
level, the phone will power down when idle and remain powered down until the switch
reapplies power or the user wakes the phone.

For example, assume the Phone Off Time is set to 22:00 (10:00 p.m.), the value in the
Phone On Time field is 06:00 (6:00 a.m.), and Enable Power Save Plus has one or more
days selected.
•

If EnergyWise directs the phone to turn off at 20:00 (8:00 p.m.), that directive will
remain in effect (assuming no phone user intervention occurs) until the configured
Phone On Time at 6:00 a.m.

•

At 6 a.m., the phone will turn on and resume receiving its power-level changes from
the settings in Cisco Unified Communications Manager Administration.

•

To change the power level on the phone again, EnergyWise must reissue a new 
power- level change command.

Note

To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides
check box. Leaving the Allow EnergyWise Overrides checked with no days
selected in the Enable Power Save Plus field does not disable Power Save Plus.

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Enabling EnergyWise on the Cisco Unified IP Phone

Setting up UCR 2008
The parameters that support UCR 2008 reside in Cisco Unified Communications Manager
Administration. The following table describes the parameters and indicates the procedure to change the
setting.
Table 5-4

UCR 2008 parameter location

Parameter

Administration Path

Procedure

FIPS Mode

Device > Device Settings > Common
Phone Profile

Configuring UCR 2008 in Common Phone
Profile, page 5-35

System > Enterprise Phone
Configuration

Configuring UCR 2008 in Enterprise Phone
Configuration, page 5-35

Device > Phone

Configuring UCR 2008 in Phone,
page 5-34

Device > Device Settings > Common
Phone Profile

Configuring UCR 2008 in Common Phone
Profile, page 5-35

Device > Phone

Configuring UCR 2008 in Phone,
page 5-34

SSH Access

Web Access

Disabling and Enabling Web Page Access,
page 7-3
HTTPS Server

Device > Phone

Configuring UCR 2008 in Phone,
page 5-34

System > Enterprise Phone
Configuration

Configuring UCR 2008 in Enterprise Phone
Configuration, page 5-35

Device > Device Settings > Common
Phone Profile

Configuring UCR 2008 in Common Phone
Profile, page 5-35

System > Enterprise Phone
Configuration

Configuring UCR 2008 in Enterprise Phone
Configuration, page 5-35

IP Addressing Mode

Device > Device Settings > Common
Device Configuration

Network Configuration Menu, page 4-34

IP Addressing Mode Preference
for Signaling

Device > Device Settings > Common
Device Configuration

Network Configuration Menu, page 4-34

80-bit SRTCP

Configuring UCR 2008 in Phone
Use the following procedure to set the following UCR 2008 parameters:
•

SSH Access

•

Web Access

•

HTTPS Server

Step 1

Choose Device > Phone.

Step 2

Set the SSH Access parameter to Disabled.

Step 3

Set the Web Access parameter to Disabled.

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Step 4

Set the HTTPS Service parameter to https only.

Step 5

Click Save.

Configuring UCR 2008 in Common Phone Profile
Use the following procedure to set the following UCR 2008 parameters:
•

FIPS Mode

•

SSH Access

•

80-bit SRTCP

Step 1

Choose Device > Device Settings > Common Phone Profile.

Step 2

Set the FIPS Mode parameter to Enabled.

Step 3

Set the SSH Access parameter to Disabled.

Step 4

Set the 80-bit SRTCP parameter to Enabled.

Step 5

Click Save.

Configuring UCR 2008 in Enterprise Phone Configuration
Use the following procedure to set the following UCR 2008 parameters:
•

FIPS Mode

•

HTTPS Server

•

80-bit SRTCP

Step 1

Choose Device > Device Settings > Common Phone Profile.

Step 2

Set the FIPS Mode parameter to Enabled.

Step 3

Set the HTTPS Server parameter to https only.

Step 4

Set the 80-bit SRTCP parameter to Enabled.

Step 5

Click Save.

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Enabling EnergyWise on the Cisco Unified IP Phone

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Customizing the Cisco Unified IP Phones
This chapter explains how you customize configuration files, phone ring sounds, and background images
at your site. Ring sounds play when the phone receives a call. Background images appear on the phone
LCD screen.
This chapter includes these topics:
•

Customizing and Modifying Configuration Files, page 6-1

•

Creating Custom Phone Rings, page 6-2

•

Creating Custom Background Images, page 6-3

•

Configuring Wideband Codec, page 6-6

Customizing and Modifying Configuration Files
You can modify configuration files (for example, edit the xml files) and add customized files (for
example, custom ring tones, call back tones, phone backgrounds) to the TFTP directory. You can modify
files and add customized files to the TFTP directory in Cisco Unified Communications Operating
System Administration, from the TFTP Server File Upload window. See Cisco Unified Communications
Operating System Administration Guide for information about how to upload files to the TFTP folder
on a Cisco Unified Communications Manager server.
You can obtain a copy of the Ringlist.xml and List.xml files from the system using the following admin
command-line interface (CLI) “file” commands:
•

admin:file
– file list*
– file view*
– file search*
– file get*
– file dump*
– file tail*
– file delete*

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Chapter 6

Customizing the Cisco Unified IP Phones

Creating Custom Phone Rings

EFT DRAFT – CISCO CONFIDENTIAL

Creating Custom Phone Rings
The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1
and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring
sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along
with an XML file (named Ringlist.xml) that describes the ring list options that are available at your site,
exist in the TFTP directory on each Cisco Unified Communications Manager server.
For more information, see Custom Phone Rings in Cisco Unified Communications Manager Features
and Services Guide and Software Upgrades in Cisco Unified Communications Operating System
Administration Guide.
The following sections describe how you can customize the phone rings that are available at your site by
creating PCM files and editing the Ringlist.xml file:
•

Ringlist.xml File Format Requirements, page 6-2

•

PCM File Requirements for Custom Ring Types, page 6-3

•

Configuring a Custom Phone Ring, page 6-3

Ringlist.xml File Format Requirements
The Ringlist.xml file defines an XML object that contains a list of phone ring types. This file can include
up to 50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and
the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The
Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
The CiscoIPPhoneRinglist XML object uses the following simple tag set to describe the information:

The following characteristics apply to the definition names. You must include the required DisplayName
and FileName for each phone ring type.

Note

•

DisplayName defines the name of the custom ring for the associated PCM file that will display on
the Ring Type menu of the Cisco Unified IP Phone.

•

FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.

The DisplayName and FileName fields must not exceed 25 characters.
This example shows a Ringlist.xml file that defines two phone ring types:

Analog Synth 1
Analog1.raw

Analog Synth 2
Analog2.raw

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Creating Custom Background Images

EFT DRAFT – CISCO CONFIDENTIAL

PCM File Requirements for Custom Ring Types
The PCM files for the rings must meet the following requirements for proper playback on
Cisco Unified IP Phones:
•

Raw PCM (no header)

•

8000 samples per second

•

8 bits per sample

•

uLaw compression

•

Maximum ring size—16080 samples

•

Minimum ring size—240 samples

•

Number of samples in the ring is evenly divisible by 240.

•

Ring starts and ends at the zero crossing.

To create PCM files for custom phone rings, you can use any standard audio editing packages that
support these file format requirements.

Configuring a Custom Phone Ring
To create custom phone rings for the Cisco Unified IP Phone, follow these steps:
Procedure
Step 1

Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the format
guidelines that are listed in PCM File Requirements for Custom Ring Types, page 6-3.

Step 2

Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified
Communications Manager in your cluster. For more information, see Software Upgrades in Cisco
Unified Communications Operating System Administration Guide.

Step 3

Use an text editor to edit the Ringlist.xml file. See Ringlist.xml File Format Requirements, page 6-2 for
information about how to format this file and for a sample Ringlist.xml file.

Step 4

Save your modifications and close the Ringlist.xml file.

Step 5

To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Unified Serviceability
or disable and re-enable the “Enable Caching of Constant and Bin Files at Startup” TFTP service
parameter (located in the Advanced Service Parameters).

Creating Custom Background Images
You can provide users with a choice of background images for the LCD screen on their phones. Users
can select a background image by choosing Settings > User Preferences > Background Images on the
phone.
The image choices that users see come from PNG images and an XML file (called List.xml) that are
stored on the TFTP server used by the phone. By storing your own PNG files and editing the XML file
on the TFTP server, you can designate the background images from which users can choose. In this way,
you can provide custom images, such as your company logo.

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Customizing the Cisco Unified IP Phones

Creating Custom Background Images

EFT DRAFT – CISCO CONFIDENTIAL
The following sections describe how you can customize the background images that are available at your
site by creating your own PNG files and editing the List.xml file:

Note

•

List.xml File Format Requirements, page 6-4.

•

PNG File Requirements for Custom Background Images, page 6-5.

•

Configuring a Custom Background Image, page 6-5

The XSI Screen Width Enhancement feature, when implemented on Cisco Unified IP Phones, enhances
the viewability of the Messages, Directories, and Services screens. These screens may appear in Normal
mode or in Wide mode, depending on how the phone is set up. For information, see Cisco Unified IP
Phone Services Application Development Notes.

List.xml File Format Requirements
The List.xml file defines an XML object that contains a list of background images. The List.xml file is
stored in the following subdirectory on the TFTP server:
/Desktops/320x196x4

Tip

If you are manually creating the directory structure and the List.xml file, you must ensure that the
directories and files can be accessed by the user\CCMService, which is used by the TFTP service.
For more information, see Software Upgrades in Cisco Unified Communications Operating System
Administration Guide.
The List.xml file can include up to 50 background images. The images are in the order that they appear
in the Background Images menu on the phone. For each image, the List.xml file contains one element
type, called ImageItem. The ImageItem element includes these two attributes:
•

Image—Uniform resource identifier (URI) that specifies where the phone obtains the thumbnail
image that will appear on the Background Images menu on a phone.

•

URL—URI that specifies where the phone obtains the full size image.

The following example shows a List.xml file that defines two images. The required Image and URL
attributes must be included for each image. The TFTP URI that is shown in the example is the only
supported method for linking to full size and thumbnail images. HTTP URL support is not provided.
List.xml Example

The Cisco Unified IP Phone firmware includes a default background image. This image is not defined
in the List.xml file. The default image is always the first image that appears in the Background Images
menu on the phone.

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Creating Custom Background Images

EFT DRAFT – CISCO CONFIDENTIAL

PNG File Requirements for Custom Background Images
Each background image requires two PNG files:

Tip

•

Full size image—Version that appears on the on the phone.

•

Thumbnail image—Version that appears on the Background Images screen from which users can
select an image. The thumbnail image must be 25% of the size of the full size image.

Many graphics programs provide a feature that will resize a graphic. An easy way to create a
thumbnail image is to first create and save the full size image, then use the sizing feature in the
graphics program to create a version of that image that is 25% of the original size. Save the thumbnail
version with a different name than the full size image.
The PNG files for background images must meet the following requirements for proper display on the
Cisco Unified IP Phone:
•

Full size image—320 pixels (width) X 196 pixels (height)

•

Thumbnail image—80 pixels (width) X 49 pixels (height)

Tip

If you are using a graphics program that supports a posterize feature for grayscale, set the
number of tonal levels per channel to 16, and the image will posterize to 16 shades of grayscale.

Configuring a Custom Background Image
To create custom background images for the Cisco Unified IP Phone, follow these steps:
Procedure
Step 1

Create two PNG files for each image (a full size version and a thumbnail version). Ensure the PNG files
comply with the format guidelines that are listed in PNG File Requirements for Custom Background
Images, page 6-5.

Step 2

Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco
Unified Communications Manager:
/Desktops/320x196x4

Note

The file name and subdirectory parameters are case sensitive. Be sure to use the forward slash
“/” when you specify the subdirectory path.

To upload the files, choose Software Upgrades > Upload TFTP Server File in Cisco Unified
Communications Operating System Administration. For more information, see Software Upgrades in
Cisco Unified Communications Operating System Administration Guide.

Note
Step 3

If the folder does not exist, the folder gets created and the files get uploaded to the folder.

You must also copy the customized images and files to the other TFTP servers that the phone may
contact to obtain these files.

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Configuring Wideband Codec

EFT DRAFT – CISCO CONFIDENTIAL

Note

Cisco recommends that you also store backup copies of custom image files in another location.
You can use these backup copies if the customized files are overwritten when you upgrade
Cisco Unified Communications Manager.

Step 4

Use a text editor to edit the List.xml file. See List.xml File Format Requirements, page 6-4 for the
location of this file, formatting requirements, and a sample file.

Step 5

Save your modifications and close the List.xml file.

Note

Step 6

When you upgrade Cisco Unified Communications Manager, a default List.xml file will replace
your customized List.xml file. After you customize the List.xml file, make a copy of the file and
store it in another location. After upgrading Cisco Unified Communications Manager, replace
the default List.xml file with your stored copy.

To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified Communications
Manager Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup
TFTP service parameter (located in the Advanced Service Parameters).

Configuring Wideband Codec
If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by
default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the
call can connect using the G.722 codec in place of G.711. This situation occurs regardless of whether
the user has enabled a wideband headset or wideband handset, but if either the headset or handset is
enabled, the user may notice greater audio sensitivity during the call. Greater sensitivity means
improved audio clarity but also means that more background noise can be heard by the far
endpoint—noise such as rustling papers or nearby conversations. Even without a wideband headset or
handset, some users may prefer the additional sensitivity of G.722. Other users may be distracted by the
additional sensitivity of G.722.
Two parameters in Cisco Unified Communications Manager Administration affect whether wideband is
supported for this Cisco Unified Communications Manager server or a specific phone:
•

Advertise G.722 Codec—From Cisco Unified Communications Manager Administration, choose
System > Enterprise Parameters. The default value of this enterprise parameter is True, which
means that all Cisco Unified IP Phone models that are described in this administration guide and are
registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified
Communications Manager. For more information, see the Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones chapter.

•

Advertise G.722 Codec—From Cisco Unified Communications Manager Administration, choose
Device > Phone. The default value of this product-specific parameter is to use the value specified
in the enterprise parameter. If you want to override this on a per-phone basis, choose Enabled or
Disabled in the Advertise G.722 Codec parameter on the Product Specific Configuration area of the
Phone Configuration window.

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Monitoring the Cisco Unified IP Phones
Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety of information about
the phone, including:

Note

•

Device information

•

Network configuration information

•

Network statistics

•

Device logs

•

Streaming statistics

The Cisco Unified IP Phones does not support web access on its IPv6 address.
This chapter describes the information that you can obtain from the phone’s web page. You can use this
information to remotely monitor the operation of a phone and to assist with troubleshooting.
You can also obtain much of this information directly from a phone. For more information, see Viewing
Model Information, Status, and Statistics on the Cisco Unified IP Phones.
For more information about troubleshooting the Cisco Unified IP Phone, see Troubleshooting and
Maintenance.
This chapter includes these topics:
•

Accessing the Web Page for a Phone, page 7-2

•

Disabling and Enabling Web Page Access, page 7-3

•

Device Information, page 7-4

•

Network Configuration, page 7-5

•

Network Statistics, page 7-9

•

Device Logs, page 7-11

•

Streaming Statistics, page 7-11

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Accessing the Web Page for a Phone

Accessing the Web Page for a Phone
To access the web page for a Cisco Unified IP Phone, perform these steps.

Note

If you cannot access the web page, it may be disabled. See Disabling and Enabling Web Page Access,
page 7-3 for more information.
Procedure

Step 1

Step 2

Obtain the IP address of the Cisco Unified IP Phone by using one of these methods:
•

Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.
Phones registered with Cisco Unified Communications Manager display the IP address on the Find
and List Phones window and at the top of the Phone Configuration window.

•

On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and then
scroll to the IP Address option.

Open a web browser and enter the following URL, where IP_address is the IP address of the
Cisco Unified IP Phone:
http://IP_address or https://IP_address (depending on the protocol supported by the Cisco Unified IP
Phone)

The web page for a Cisco Unified IP Phone includes these topics:
•

Device Information—Displays device settings and related information for the phone. For more
information, see Device Information, page 7-4.

•

Network Configuration—Displays network configuration information and information about other
phone settings. For more information, see Network Configuration, page 7-5.

•

Network Statistics—Includes the following hyperlinks, which provide information about network
traffic:
– Ethernet Information—Displays information about Ethernet traffic. For more information, see

Network Statistics, page 7-9.
– Access (Port)—Displays information about network traffic to and from the PC port on the

phone. For more information, see Network Statistics, page 7-9.
– Network (Port)—Displays information about network traffic to and from the network port on

the phone. For more information, see Network Statistics, page 7-9.
•

Device Logs—Includes the following hyperlinks, which provide information that you can use for
troubleshooting:
– Console Logs—Includes hyperlinks to individual log files. For more information, see Device

Logs, page 7-11.
– Core Dumps—Includes hyperlinks to individual dump files. For more information, see Device

Logs, page 7-11.
– Status Messages—Displays up to the 10 most recent status messages that the phone has

generated since it was last powered up. For more information, see Device Logs, page 7-11.
– Debug Display—Displays debug messages that might be useful to Cisco TAC if you require

assistance with troubleshooting. For more information, see Device Logs, page 7-11.

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Disabling and Enabling Web Page Access

•

Streaming Statistics—Includes the following hyperlinks
– Stream 1, Stream 2, Stream 3, Stream 4, or Stream 5—Display a variety of streaming statistics.

For more information, see Streaming Statistics, page 7-11.

Disabling and Enabling Web Page Access
For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you
will prevent access to the web pages that are described in this chapter and to the Cisco Unified
Communications Manager User Options web pages.
You can enable or disable access to the web pages for an individual phone, a group of phones, or to all
phones in the system.
To enable or disable access to the web pages for all phones on the system, choose System > Enterprise
Parameters and select Enabled or Disabled from the Web Access drop-down menu.
To enable or disable access to the web pages for a group of phones, choose Device > Device Settings >
Common Phone Profile to create a new phone profile or to update an existing phone profile, select
Enabled or Disabled from the Web Access drop-down menu and select the common phone profile when
you configure your phone.
To enable or disable access to the web pages for a phone, follow these steps from Cisco Unified
Communications Manager Administration.
Procedure
Step 1

Choose Device > Phone.

Step 2

Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.

Step 3

Click the device name to open the Phone Configuration window for the device.

Step 4

Scroll down to the Product Specific Configuration section. From the Web Access drop-down list box,
choose Disabled if you want to disable the phone and choose Enabled if you want to enable the phone.

Step 5

Click Update.

Note

Some features, such as Cisco Quality Report Tool, do not function properly without access to
the phone web pages. Disabling web access also affects any serviceability application that relies
on web access, such as CiscoWorks.

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Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols

Configuring the Cisco Unified IP Phone to use HTTP/HTTPS
Protocols
The Cisco Unified IP Phone can be configured to use:
•

The HTTPS protocol only—Phone web access uses https://IP_address

•

The HTTP or HTTPS protocols—Phone web access uses http://IP_address or https://IP_address

Device Information
The Device Information area on a phone’s web page displays device settings and related information for
the phone. Table 7-1 describes these items.
To display the Device Information area, access the web page for the phone as described in the Accessing
the Web Page for a Phone, page 7-2, and then click the Device Information hyperlink.
Table 7-1

Device Information Area Items

Item

Description

MAC Address

Media Access Control (MAC) address of the phone

Host Name

Unique, fixed name that is automatically assigned to the phone based on the MAC address

Phone DN

Directory number assigned to the phone

App Load ID

Identifier of the firmware running on the phone

Boot Load ID

Identifier of the factory-installed load running on the phone

Version

Version of the firmware running on the phone

Expansion Module 1

Phone load ID for the first Cisco Unified IP Phone Expansion Module, if connected to the phone

Expansion Module 2

Phone load ID for the second Cisco Unified IP Phone Expansion Module, if connected to the phone

Hardware Revision

Revision value of the phone hardware

Serial Number

Serial number of the phone

Model Number

Model number of the phone

Message Waiting

Indicates if there is a voice message waiting on any line for this phone

UDI

Displays the following Cisco Unique Device Identifier (UDI) information about the phone:
•

Device Type—Indicates hardware type. For example, phone displays for all phone models

•

Device Description—Displays the name of the phone associated with the indicated model type

•

Product Identifier—Specifies the phone model

•

Version Identifier—Represents the hardware version of the phone
The Version Identifier field might display a blank screen if the user is using an older model Cisco
Unified IP Phone, because the hardware does not provide this information.

•

Time

Serial Number—Displays the unique serial number of the phone

Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which the
phone belongs

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Network Configuration

Table 7-1

Device Information Area Items (continued)

Item

Description

Time Zone

Time zone obtained from the Date/Time Group in Cisco Unified Communications Manager to which
the phone belongs

Date

Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the
phone belongs

Network Configuration
The Network Configuration area on a phone’s web page displays network configuration information and
information about other phone settings. Table 7-2 describes these items.
You can view and set many of these items from the Network Configuration Menu and the Device
Configuration Menu on the Cisco Unified IP Phone. For more information, see Configuring Features,
Templates, Services, and Users.
To display the Network Configuration area, access the web page for the phone as described in Accessing
the Web Page for a Phone, page 7-2, and then click the Network Configuration hyperlink.
Table 7-2

Network Configuration Area Items

Item

Description

DHCP Server

IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the
phone obtains its IP address.

BOOTP Server

Indicates whether the phone obtains configuration from a Bootstrap Protocol (BootP)
server.

MAC Address

Media Access Control (MAC) address of the phone.

Host Name

Host name that the DHCP server assigned to the phone.

Domain Name

Name of the Domain Name System (DNS) domain in which the phone resides.

IP Address

Internet Protocol (IP) address of the phone.

Subnet Mask

Subnet mask used by the phone.

TFTP Server 1

Primary Trivial File Transfer Protocol (TFTP) server used by the phone.

Default Router 1–5

Default router used by the phone (Default Router 1) and optional backup routers (Default
Router 2–5).

DNS Server 1–5

Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS
servers (DNS Server 2–5) used by the phone.

Operational VLAN ID

Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in
which the phone is a member.

Admin. VLAN ID

Auxiliary VLAN in which the phone is a member.

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Network Configuration

Table 7-2

Network Configuration Area Items (continued)

Item

Description

Unified CM 1–5

Host names or IP addresses, in prioritized order, of the Cisco Unified Communications
Manager servers with which the phone can register. An item can also show the IP address
of an SRST router that is capable of providing limited Cisco Unified Communications
Manager functionality, if such a router is available.
For an available server, an item will show the Cisco Unified Communications Manager
server IP address and one of the following states:
•

Active—Cisco Unified Communications Manager server from which the phone is
currently receiving call-processing services.

•

Standby—Cisco Unified Communications Manager server to which the phone
switches if the current server becomes unavailable.

•

Blank—No current connection to this Cisco Unified Communications Manager server.

An item may also include the Survivable Remote Site Telephony (SRST) designation,
which identifies an SRST router capable of providing Cisco Unified Communications
Manager functionality with a limited feature set. This router assumes control of call
processing if all other Cisco Unified Communications Manager servers become
unreachable. The SRST Cisco Unified Communications Manager always appears last in
the list of servers, even if it is active. You configure the SRST router address in the Device
Pool section in Cisco Unified Communications Manager Configuration window.
Information URL

URL of the help text that appears on the phone.

Directories URL

URL of the server from which the phone obtains directory information.

Messages URL

URL of the server from which the phone obtains message services.

Services URL

URL of the server from which the phone obtains Cisco Unified IP Phone services.

DHCP Enabled

Indicates whether DHCP is being used by the phone.

DHCP Address Released

Indicates the setting of the DHCP Address Released option on the phone’s Network
Configuration menu.

Alternate TFTP

Indicates whether the phone is using an alternative TFTP server.

Idle URL

URL that the phone displays when the phone has not been used for the time specified by
Idle URL Time, and no menu is open.

Idle URL Time

Number of seconds that the phone has not been used and no menu is open before the XML
service specified by Idle URL is activated.

Proxy Server URL

URL of proxy server, which makes HTTP requests to non-local host addresses on behalf of
the phone HTTP client and provides responses from the non-local host to the phone HTTP
client.

Authentication URL

URL that the phone uses to validate requests made to the phone web server.

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Network Configuration

Table 7-2

Network Configuration Area Items (continued)

Item

Description

SW Port Configuration

Speed and duplex of the switch port, where:

PC Port Configuration

•

A—Auto Negotiate

•

10H—10-BaseT/half duplex

•

10F—10-BaseT/full duplex

•

100H—100-BaseT/half duplex

•

100F—100-BaseT/full duplex

•

No Link—No connection to the switch port

Speed and duplex of the switch port, where:
•

A—Auto Negotiate

•

10H—10-BaseT/half duplex

•

10F—10-BaseT/full duplex

•

100H—100-BaseT/half duplex

•

100F—100-BaseT/full duplex

•

No Link—No connection to the PC port

To configure the setting on multiple phones simultaneously, configure the Remote Port
Configuration in the Enterprise Phone Configuration (System > Enterprise Phone
Configuration).
Note

If the ports are configured for Remote Port Configuration in Unified CM, the data
cannot be changed on the phone.

TFTP Server 2

Backup TFTP server that the phone uses if the primary TFTP server is unavailable.

User Locale

User locale associated with the phone user. Identifies a set of detailed information to
support users, including language, font, date and time formatting, and alphanumeric
keyboard text information.

Network Locale

Network locale associated with the phone user. Identifies a set of detailed information to
support the phone in a specific location, including definitions of the tones and cadences
used by the phone.

Headset Enabled

Indicates whether the Headset button is enabled on the phone.

User Locale Version

Version of the user locale loaded on the phone.

Network Locale Version

Version of the network locale loaded on the phone.

PC Port Disabled

Indicates whether the PC port on the phone is enabled or disabled.

Speaker Enabled

Indicates whether the speakerphone is enabled on the phone.

GARP Enabled

Indicates whether the phone learns MAC addresses from Gratuitous ARP (GARP)
responses.

Video Capability Enabled

Indicates whether the phone can participate in video calls when connected to an
appropriately equipped PC.

Voice VLAN Enabled

Indicates whether the phone allows a device attached to the PC port to access the Voice
VLAN.

Auto Line Select

Indicates whether the phone shifts the call focus to incoming calls on all lines.

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Network Configuration

Table 7-2

Network Configuration Area Items (continued)

Item

Description

DSCP for Call Control

DSCP IP classification for call control signaling.

DSCP for Configuration

DSCP IP classification for any phone configuration transfer.

DSCP for Services

DSCP IP classification for phone-based services.

Security Mode

Displays the security mode that is set for the phone.

Web Access Enabled

Indicates whether web access is enabled (Yes) or disabled (No) for the phone.

Span to PC Port

Indicates whether the phone will forward packets transmitted and received on the network
port to the access port.

PC VLAN

VLAN used to identify and remove 802.1P/Q tags from packets sent to the PC.

Forwarding Delay

Indicates whether the internal switch begins forwarding packets between the PC port and
switched port on the phone when the phone becomes active.

LLDP: PC Port

Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the PC port.

LLDP-MED: SW Port

Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery
(LLDP-MED) is enabled on the switch port.

LLDP Asset ID

Identifies the asset ID assigned to the phone for inventory management.

Wireless Headset
Hookswitch Control

Enables users to receive notifications of incoming calls and answer or end calls while
working in a wireless environment.

LLDP Power Priority

Advertises the phone’s power priority to the switch, enabling the switch to appropriately
provide power to the phones. Settings include:

CDP: PC Port

•

Unknown—default

•

Low

•

High

•

Critical

Indicates whether CDP is supported on the PC port (default is enabled).
Enable CDP on the PC port when Cisco VT Advantage/Unified Video Advantage (CVTA)
is connected to the PC port. CVTA does not work without CDP interaction with the phone.

CDP: SW Port

SSH Access Enabled

Note

When CDP is disabled in Cisco Unified Communications Manager, a warning is
displayed, indicating that disabling CDP on the PC port prevents CVTA from
working.

Note

The current PC and switch port CDP values display on the Settings menu.

Indicates whether CDP is supported on the switch port (default is enabled).
•

Enable CDP on the switch port for VLAN assignment for the phone, power
negotiation, QoS management, and 802.1x security.

•

Enable CDP on the switch port when the phone is connected to a Cisco switch.

Note

When CDP is disabled in Cisco Unified Communications Manager, a warning is
presented, indicating that CDP should be disabled on the switch port only if the
phone is connected to a non-Cisco switch.

Note

The current PC and switch port CDP values display on the Settings menu.

Indicates whether the phone accepts or blocks the SSH connections.

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Network Statistics

Network Statistics
The following network statistics hyperlinks on a phone’s web page provide information about network
traffic on the phone. To display a network statistics area, access the web page for the phone as described
in the Accessing the Web Page for a Phone, page 7-2.

Table 7-3

•

Ethernet Information—Displays information about Ethernet traffic. Table 7-3 describes the items in
this area.

•

Access—Displays information about network traffic to and from the PC port on the phone. Table 7-4
describes the items in this area.

•

Network—Displays information about network traffic to and from the network (SW) port on the
phone. Table 7-4 describes the items in this area.

Ethernet Information Items

Item

Description

Tx Frames

Total number of packets transmitted by the phone

Tx broadcast

Total number of broadcast packets transmitted by the phone

Tx multicast

Total number of multicast packets transmitted by the phone

Tx unicast

Total number of unicast packets transmitted by the phone

Rx Frames

Total number of packets received by the phone

Rx broadcast

Total number of broadcast packets received by the phone

Rx multicast

Total number of multicast packets received by the phone

Rx unicast

Total number of unicast packets received by the phone

RxPacketNoDes

Total number of shed packets caused by no Direct Memory Access (DMA) descriptor

Table 7-4

Access Area and Network Items

Item

Description

Rx totalPkt

Total number of packets received by the phone

Rx crcErr

Total number of packets received with CRC failed

Rx alignErr

Total number of packets received between 64 and 1522 bytes in length that have a bad
Frame Check Sequence (FCS)

Rx multicast

Total number of multicast packets received by the phone

Rx broadcast

Total number of broadcast packets received by the phone

Rx unicast

Total number of unicast packets received by the phone

Rx shortErr

Total number of FCS error packets or Align error packets received that are less than 64
bytes in size

Rx shortGood

Total number of good packets received that are less than 64 bytes size

Rx longGood

Total number of good packets received that are greater than 1522 bytes in size

Rx longErr

Total number of FCS error packets or Align error packets received that are greater than
1522 bytes in size

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Network Statistics

Table 7-4

Access Area and Network Items (continued)

Item

Description

Rx size64

Total number of packets received, including bad packets, that are between 0 and 64 bytes
in size

Rx size65 to127

Total number of packets received, including bad packets, that are between 65 and 127
bytes in size

Rx size128 to255

Total number of packets received, including bad packets, that are between 128 and 255
bytes in size

Rx size256 to511

Total number of packets received, including bad packets, that are between 256 and 511
bytes in size

Rx size512 to1023

Total number of packets received, including bad packets, that are between 512 and 1023
bytes in size

Rx size1024 to1518

Total number of packets received, including bad packets, that are between 1024 and 1518
bytes in size

Rx tokenDrop

Total number of packets dropped due to lack of resources (for example, FIFO overflow)

Tx excessDefer

Total number of packets delayed from transmitting due to medium being busy

Tx lateCollision

Number of times that collisions occurred later than 512 bit times after the start of packet
transmission

Tx totalGoodPkt

Total number of good packets (multicast, broadcast, and unicast) received by the phone

Tx Collisions

Total number of collisions that occurred while a packet was being transmitted

Tx excessLength

Total number of packets not transmitted because the packet experienced 16 transmission
attempts

Tx broadcast

Total number of broadcast packets transmitted by the phone

Tx multicast

Total number of multicast packets transmitted by the phone

LLDP FramesOutTotal

Total number of LLDP frames sent out from the phone

LLDP AgeoutsTotal

Total number of LLDP frames that have been time out in cache

LLDP FramesDiscardedTotal

Total number of LLDP frames that are discarded when any of the mandatory TLVs is
missing or out of order or contains out of range string length.

LLDP FramesInErrorsTotal

Total number of LLDP frames that received with one or more detectable errors

LLDP FramesInTotal

Total number of LLDP frames received on the phone.

LLDP TLVDiscardedTotal

Total number of LLDP TLVs that are discarded.

LLDP TLVUnrecognizedTotal

Total number of LLDP TLVs that are not recognized on the phone.

CDP Neighbor Device ID

Identifier of a device connected to this port discovered by CDP protocol.

CDP Neighbor IP Address

IP address of the neighbor device discovered by CDP protocol.

CDP Neighbor Port

Neighbor device port to which the phone is connected discovered by CDP protocol.

LLDP Neighbor Device ID

Identifier of a device connected to this port discovered by LLDP protocol.

LLDP Neighbor IP Address

IP address of the neighbor device discovered by LLDP protocol.

LLDP Neighbor Port

Neighbor device port to which the phone is connected discovered by LLDP protocol.

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Monitoring the Cisco Unified IP Phones Remotely
Device Logs

Device Logs
The following device logs hyperlinks on a phone’s web page provide information you can use to help
monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as
described in the Accessing the Web Page for a Phone, page 7-2.
•

Console Logs—Includes hyperlinks to individual log files. The console log files include debug and
error messages received on the phone.

•

Core Dumps—Includes hyperlinks to individual dump files. The core dump files include data from
a phone crash.

•

Status Messages—Displays up to the 10 most recent status messages that the phone has generated
since it was last powered up. You can also see this information from the Status Messages screen on
the phone. Table 8-2 describes the status messages that can appear.

•

Debug Display—Displays debug messages that might be useful to Cisco TAC if you require
assistance with troubleshooting.

Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A
phone streams information when it is on a call or running a service that sends or receives audio or data.
The streaming statistics areas on a phone’s web page provide information about the streams. Most calls
use only one stream (Stream 1), but some calls use two or three streams. For example, a barged call uses
Stream 1 and Stream 2.
To display a Streaming Statistics area, access the web page for the phone as described in the Accessing
the Web Page for a Phone, page 7-2, and then click the Stream 1, the Stream 2, the Stream 3, the
Stream 4, or the Stream 5 hyperlink.
Table 7-5 describes the items in the Streaming Statistics areas.
Table 7-5

Streaming Statistics Area Items

Item

Description

Remote Address

IP address and UDP port of the destination of the stream.

Local Address

IP address and UPD port of the phone.

Start Time

Internal time stamp indicating when Cisco Unified Communications Manager requested
that the phone start transmitting packets.

Stream Status

Indication of whether streaming is active or not.

Host Name

Unique, fixed name that is automatically assigned to the phone based on its MAC address.

Sender Packets

Total number of RTP data packets transmitted by the phone since starting this connection.
The value is 0 if the connection is set to receive only mode.

Sender Octets

Total number of payload octets transmitted in RTP data packets by the phone since starting
this connection. The value is 0 if the connection is set to receive only mode.

Sender Codec
Sender Reports Sent

Type of audio encoding used for the transmitted stream.
1

Sender Report Time Sent

Number of times the RTCP Sender Report have been sent.
1

Internal time stamp indication when the last RTCP Sender Report was sent.

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Streaming Statistics

Table 7-5

Streaming Statistics Area Items (continued)

Item

Description

Rcvr Lost Packets

Total number of RTP data packets that have been lost since starting receiving data on this
connection. Defined as the number of expected packets less the number of packets actually
received, where the number of received packets includes any that are late or duplicate. The
value displays as 0 if the connection was set to send-only mode.

Avg Jitter

Estimate of mean deviation of the RTP data packet inter-arrival time, measured in
milliseconds. The value displays as 0 if the connection was set to send-only mode.

Rcvr Codec

Type of audio encoding used for the received stream.

Rcvr Reports Sent

Rcvr Report Time Sent

Number of times the RTCP Receiver Reports have been sent.
1

Internal time stamp indication when a RTCP Receiver Report was sent.

Rcvr Packets

Total number of RTP data packets received by the phone since starting receiving data on
this connection. Includes packets received from different sources if this is a multicast call.
The value displays as 0 if the connection was set to send-only mode.

Rcvr Octets

Total number of payload octets received in RTP data packets by the device since starting
reception on the connection. Includes packets received from different sources if this is a
multicast call. The value displays as 0 if the connection was set to send-only mode.

MOS LQK

Score that is an objective estimate of the mean opinion score (MOS) for listening quality
(LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment
events due to frame loss in the preceding 8-second interval of the voice stream. For more
information, see Monitoring the Voice Quality of Calls, page 9-15.
Note

The MOS LQK score can vary based on the type of codec that the
Cisco Unified IP Phone uses.

Avg MOS LQK

Average MOS LQK score observed for the entire voice stream.

Min MOS LQK

Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK

Baseline or highest MOS LQK score observed from start of the voice stream.
These codecs on the Cisco Unified IP Phones 7962G and 7942G provide the following
maximum MOS LQK score under normal conditions with no frame loss:
•

G.711 gives 4.5

•

G.722 gives 4.5

•

G.728/iLBC gives 3.9

•

G.729 A/AB gives 3.8

These codecs on the Cisco Unified IP Phones 7961G/G-GE and 7941G/41G-GE provide
the following maximum MOS LQK score under normal conditions with no frame loss:
•

G.711 gives 4.5

•

G.729 A /AB gives 3.7

MOS LQK Version

Version of the Cisco proprietary algorithm used to calculate MOS LQK scores.

Cumulative Conceal Ratio

Total number of concealment frames divided by total number of speech frames received
from start of the voice stream.

Interval Conceal Ratio

Ratio of concealment frames to speech frames in preceding 3-second interval of active
speech. If using voice activity detection (VAD), a longer interval might be required to
accumulate 3 seconds of active speech.

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Streaming Statistics

Table 7-5

Streaming Statistics Area Items (continued)

Item

Description

Max Conceal Ratio

Highest interval concealment ratio from start of the voice stream.

Conceal Secs

Number of seconds that have concealment events (lost frames) from the start of the voice
stream (includes severely concealed seconds).

Severely Conceal Secs

Number of seconds that have more than 5 percent concealment events (lost frames) from
the start of the voice stream.

Latency1

Estimate of the network latency, expressed in milliseconds. Represents a running average
of the round-trip delay, measured when RTCP receiver report blocks are received.

Max Jitter

Maximum value of instantaneous jitter, in milliseconds.

Sender Size

RTP packet size, in milliseconds, for the transmitted stream.

Sender Reports Received1

Number of times RTCP Sender Reports have been received.

Sender Report Time
Received1

Last time at which an RTCP Sender Report was received.

Rcvr Size

RTP packet size, in milliseconds, for the received stream.

Rcvr Discarded
Rcvr Reports Received

RTP packets received from network but discarded from jitter buffers.
1

Number of times RTCP Receiver Reports have been received.

Rcvr Report Time Received

Last time at which an RTCP Receiver Report was received.

Voice Quality Metrics
MOS LQK

Avg MOS LQK

Average MOS LQK score observed for the entire voice stream.

Min MOS LQK

Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK

Baseline or highest MOS LQK score observed from start of the voice stream.
These codecs for the Cisco Unified IP Phones 7962G and 7942G provide the following
maximum MOS LQK score under normal conditions with no frame loss:
•

G.711 gives 4.5

•

G.722 gives 4.5

•

G.728/iLBC gives 3.9

•

G.729 A/AB gives 3.8

These codecs for the Cisco Unified IP Phones 7961G/G-GE and 7941G/G-GE provide the
following maximum MOS LQK score under normal conditions with no frame loss:
•

G.711 gives 4.5

•

G.729 A /AB gives 3.7

MOS LQK Version

Version of the Cisco proprietary algorithm used to calculate MOS LQK scores.

Cmltve Conceal Ratio

Total number of concealment frames divided by total number of speech frames received
from start of the voice stream.

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Streaming Statistics

Table 7-5

Streaming Statistics Area Items (continued)

Item

Description

Interval Conceal Ratio

Max Conceal Ratio

Highest interval concealment ratio from start of the voice stream.

Conceal Secs

Number of seconds that have concealment events (lost frames) from the start of the voice
stream (includes severely concealed seconds).

Severely Conceal Secs

Number of seconds that have more than 5 percent concealment events (lost frames) from
the start of the voice stream.

1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.

Related Topics
•

Configuring Settings on the Cisco Unified IP Phones

•

Configuring Features, Templates, Services, and Users

•

Call Statistics Screen, page 8-14

•

Monitoring the Voice Quality of Calls, page 9-15

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CH A P T E R

Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phones
This chapter describes how to use the following menus on the Cisco Unified IP Phone 7962G and 7942G
to view model information, status messages, and network statistics for the phone:
•

Model Information screen—Displays hardware and software information about the phone. For more
information, see Model Information Screen, page 8-2.

•

Status menu—Provides access to screens that display the status messages, network statistics,
firmware versions, and Expansion Module information. For more information, see Status Menu,
page 8-2.

•

Call Statistics screen—Displays counters and statistics for the current call. For more information,
see Call Statistics Screen, page 8-14.

You can use the information on these screens to monitor the operation of a phone and to assist with
troubleshooting.
You can also obtain much of this information, and obtain other related information, remotely through
the phone’s web page. For more information, see Chapter 7, Monitoring the Cisco Unified IP Phones
Remotely.
For more information about troubleshooting the Cisco Unified IP Phone 7962G and 7942G, see
Chapter 9, Troubleshooting and Maintenance.
This chapter includes these topics:
•

Model Information Screen, page 8-2

•

Status Menu, page 8-2

•

Call Statistics Screen, page 8-14

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Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones

Model Information Screen

Model Information Screen
The Model Information screen includes the options described in Table 8-1.
To display the Model Information screen, press the Settings button and then select Model Information.
To exit the Model Information screen, press the Exit softkey.
Table 8-1

Model Information Settings

Option

Description

To Change

Model Number

Model number of the phone.

Display only—cannot configure.

MAC Address

MAC address of the phone.

Display only—cannot configure.

Load File

Identifier of the factory-installed load running Display only—cannot configure.
on the phone.

Boot Load ID

Identifier of the factory-installed load running Display only—cannot configure.
on the phone.

Serial Number

Serial number of the phone.

Display only—cannot configure.

MIC

Indicates whether a manufacturing installed
certificate (used for the security features) is
installed on the phone or is not installed on the
phone.

For more information about how to manage the MIC
for your phone, see Using the Certificate Authority
Proxy Function in Cisco Unified Communications
Manager Security Guide.

LSC

Indicates whether a locally significant
certificate (used for the security features) is
installed on the phone or is not installed on the
phone.

For more information about how to manage the LSC
for your phone, see Using the Certificate Authority
Proxy Function in Cisco Unified Communications
Manager Security Guide.

Call Control
Protocol

Indicates the call processing protocol used by See Using Cisco Unified IP Phones with Different
the phone.
Protocols, page 2-12.

Status Menu
To display the Status menu, press the Settings button and then select Status. To exit the Status menu,
press the Exit softkey.
The Status menu includes theses options, which provide information about the phone and its operation:
•

Status Messages—Displays the Status Messages screen, which shows a log of important system
messages. For more information, see Status Messages Screen, page 8-3.

•

Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics.
For more information, see Network Statistics Screen, page 8-9.

•

Firmware Versions—Displays the Firmware Versions screen, which shows information about the
firmware running on the phone. For more information, see Firmware Versions Screen, page 8-12.

•

Expansion Modules—Displays the Expansion Modules screen, which shows information about the
Cisco Unified IP Phone Expansion Module, if connected to the phone. For more information, see
Expansion Module Status Screen, page 8-13.

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Status Menu

Status Messages Screen
The Status Messages screen displays the 10 most recent status messages that the phone has generated.
You can access this screen at any time, even if the phone has not finished starting up. Table 8-2 describes
the status messages that might appear. This table also includes actions you can take to address errors.
To display the Status Messages screen, follow these steps:
Procedure

Table 8-2

Step 1

Press the Settings button

Step 2

Select Status

Step 3

Select Status Messages

Step 4

To remove current status messages, press the Clear softkey.

Step 5

To exit the Status Messages screen, press the Exit softkey.

Status Messages on the Cisco Unified IP Phone

Message

Description

Possible Explanation and Action

BootP server used

The phone obtained its IP address from a None. This message is informational only.
BootP server rather than a DHCP server.

CFG file not found

The name-based and default
configuration file was not found on the
TFTP Server.

The Cisco Unified Communications Manager creates
a configuration file for the phone with the phone is
added to the database. If the phone has not been added
to the Cisco Unified Communications Manager
database, the TFTP server generates a CFG File Not
Found response.
•

Phone is not registered with Cisco Unified
Communications Manager.
You must manually add the phone to Cisco
Unified Communications Manager if you are not
allowing phones to auto-register. See Adding
Phones with Cisco Unified Communications
Manager Administration, page 2-11 for details.

CFG TFTP Size Error

•

If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.

•

If you are using static IP addresses, check
configuration of the TFTP server. See Network
Configuration Menu, page 4-5 for details on
assigning a TFTP server.

The configuration file is too large for file Power cycle the phone.
system on the phone.

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Status Menu

Table 8-2

Status Messages on the Cisco Unified IP Phone (continued)

Message

Description

Possible Explanation and Action

Checksum Error

Downloaded software file is corrupted.

Obtain a new copy of the phone firmware and place it
in the TFTPPath directory. You should only copy
files into this directory when the TFTP server
software is shut down, otherwise the files may be
corrupted.

CTL and ITL installed

The CTL and ITL files are installed on
the phone.

None. This message is informational only. Neither
the CTL file nor the ITL file was installed previously.
For more information about the CTL file, see Cisco
Unified Communications Manager Security Guide.

CTL installed

The CTL file is installed in the phone.

None. This message is informational only. The CTL
file was not installed previously.
For more information about the CTL file, see Cisco
Unified Communications Manager Security Guide.

DHCP timeout

Dialplan Parsing Error
(SIP Phones only)

DHCP server did not respond.

The phone could not properly parse the
dialplan XML file.

•

Network is busy—The errors should resolve
themselves when the network load reduces.

•

No network connectivity between the DHCP
server and the phone—Verify the network
connections.

•

DHCP server is down—Check configuration of
DHCP server.

•

Errors persist—Consider assigning a static IP
address. See Network Configuration Menu,
page 4-5 for details on assigning a static IP
address.

Problem with the TFTP downloaded dialplan XML
file.

Disabled

802.1X Authentication is disabled on the You can enable 802.1X using the Settings > Security
phone.
Configuration > 802.1X Authentication option on
the phone. For more information, see 802.1X
Authentication and Status, page 4-44.

DNS timeout

DNS server did not respond.

DNS unknown host

DNS could not resolve the name of the
TFTP server or Cisco Unified
Communications Manager.

•

Network is busy—The errors should resolve
themselves when the network load reduces.

•

No network connectivity between the DNS server
and the phone—Verify the network connections.

•

DNS server is down—Check configuration of
DNS server.

•

Verify that the host names of the TFTP server or
Cisco Unified Communications Manager are
configured properly in DNS.

•

Consider using IP addresses rather than host
names.

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Status Menu

Table 8-2

Status Messages on the Cisco Unified IP Phone (continued)

Message

Description

Duplicate IP

Another device is using the IP address
assigned to the phone.

Erasing CTL and ITL files Erasing CTL or ITL files.

Possible Explanation and Action
•

If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
Network Configuration Menu, page 4-5 section
for details.

•

If you are using DHCP, check the DHCP server
configuration.

None. This message is informational only.
For more information about the CTL or ITL files, see
Cisco Unified Communications Manager Security
Guide.

Error update locale

One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.

From Cisco Unified Operating System
Administration, check that the following files are
located within subdirectories in the TFTP File
Management:
•

Located in subdirectory with same name as
network locale:
– tones.xml

•

Located in subdirectory with same name as user
locale:
– glyphs.xml
– dictionary.xml
– kate.xml

Failed

File auth error

The phone attempted an 802.1X
transaction but authentication failed.

An error occurred when the phone tried
to validate the signature of a signed file.
This message includes the name of the
file that failed.

Authentication typically fails for one of the following
reasons:
•

No shared secret is configured in the phone or
authentication server.

•

The shared secret configured in the phone and the
authentication server do not match.

•

Phone has not been configured in the
authentication server.

•

The file is corrupted. If the file is a phone
configuration file, delete the phone from the
Cisco Unified Communications Manager
database using Cisco Unified Communications
Manager Administration. Then add the phone
back to the Cisco Unified Communications
Manager database using Cisco Unified
Communications Manager Administration.

•

There is a problem with the CTL file and the key
for the server from which files are obtained is
bad. In this case, run the CTL client and update
the CTL file, making sure that the proper TFTP
servers are included in this file.

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Status Menu

Table 8-2

Status Messages on the Cisco Unified IP Phone (continued)

Message

Description

Possible Explanation and Action

File not found

The phone cannot locate, on the TFTP
From Cisco Unified Operating System
server, the phone load file that is
Administration, make sure that the phone load file is
specified in the phone configuration file. on the TFTP server, and that the entry in the
configuration file is correct.

IP address released

The phone has been configured to release The phone remains idle until it is power cycled or you
its IP address.
reset the DHCP address. See Network Configuration
Menu, page 4-5 for details.

ITL installed

The ITL file is installed in the phone.

None. This message is informational only. The ITL
file was not installed previously.
For more information about the ITL file, see Cisco
Unified Communications Manager Security Guide.

Load Auth Failed

The phone could not load a configuration Check that:
file.
• A good version of the configuration file exists on
the applicable server.
•

The phone load file being downloaded has not
been altered or renamed.

•

The phone load type is compatible; for example,
you cannot place a DEV load configuration file
on a REL-signed phone.

Load ID incorrect

Load ID of the software file is of the
wrong type.

Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.

Load rejected HC

The application that was downloaded is
not compatible with the phone’s
hardware.

Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
See Firmware Versions Screen, page 8-12 to verify
the phone setting.

Load Server is invalid

Indicates an invalid TFTP server
IP address or name in the Load Server
option.

The Load Server setting is not valid. The Load Server
specifies a TFTP server IP address or name from
which the phone firmware can be retrieved for
upgrades on the phones.
Check the Load Server entry (from Cisco Unified
Communications Manager Administration, choose
Device > Phone).

No default router

DHCP or static configuration did not
specify a default router.

•

If the phone has a static IP address, verify that the
default router has been configured. See Network
Configuration Menu, page 4-34 for details.

•

If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP
server configuration.

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Status Menu

Table 8-2

Status Messages on the Cisco Unified IP Phone (continued)

Message

Description

No DNS server IP

A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.

No Trust List installed

Certificate Trust List (CTL) file or
Identity Trust List (ITL) file is not
installed in the phone.

Possible Explanation and Action
•

If the phone has a static IP address, verify that the
DNS server has been configured. See Network
Configuration Menu, page 4-5 for details.

•

If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.

Occurs if the CTL file is not configured on the Cisco
Unified Communications Manager and the Cisco
Unified Communications Manager does not support
security by default.
For more information about the CTL file or ITL file,
see Cisco Unified Communications Manager Security
Guide.

Programming Error

The phone failed during programming.

Attempt to resolve this error by power cycling the
phone. If the problem persists, contact Cisco
technical support for additional assistance.

Successful—MD5

The phone attempted an 802.1X
The phone achieved 802.1X authentication.
transaction and authentication achieved.

TFTP access error

TFTP server is pointing to a directory
that does not exist.

•

If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.

•

If you are using static IP addresses, check
configuration of TFTP server. See Network
Configuration Menu, page 4-5 for details on
assigning a TFTP server.

TFTP error

The phone does not recognize an error
code provided by the TFTP server.

Contact the Cisco TAC.

TFTP file not found

The requested load file (.bin) was not
found in the TFTPPath directory.

Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.

TFTP timeout

TFTP server did not respond.

Timed Out

•

Network is busy—The errors should resolve
themselves when the network load reduces.

•

No network connectivity between the TFTP
server and the phone—Verify the network
connections.

•

TFTP server is down—Check configuration of
TFTP server.

Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X is not
but timed out to due the absence of an
configured on the switch.
authenticator.

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Status Menu

Table 8-2

Status Messages on the Cisco Unified IP Phone (continued)

Message

Description

Possible Explanation and Action

Trust List update failed

Updating CTL and ITL files failed.

Phone has CTL and ITL files installed and it failed to
update the new CTL and ITL files.
Possible reasons for failure:
•

Network failure.

•

TFTP server was down.

•

The new security token used to sign CTL file and
the TFTP certificate used to sign ITL file are
introduced, but are not available in the current
CTL and ITL files in the phone.

•

Internal phone failure.

Possible solutions:

Trust List updated

No Trust List installed

•

Check the network connectivity.

•

Check if the TFTP server is active and
functioning normally.

•

If the TVS server is supported on Cisco Unified
Communications Manager, check if the TVS
server is active and functioning normally.

•

Verify if the security token and the TFTP server
are valid.

•

Manually delete the CTL and ITL files if all the
above solutions fail, and reset the phone.

The CTL file, the ITL file, or both files
are updated.

None. This message is informational only.

The CTL file or the ITL file is not
installed in the phone.

The Trust List is not configured on the Cisco Unified
Communications Manager, which does not support
security by default.

For more information about the Trust List, see Cisco
Unified Communications Manager Security Guide.

For more information about the Trust List, see Cisco
Unified Communications Manager Security Guide.
Version error

The name of the phone load file is
incorrect.

Make sure that the phone load file has the correct
name.

XmlDefault
corresponding to the
phone device name

Name of the configuration file.

None. This is an informational message indicating the
name of the configuration file for the phone.

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Network Statistics Screen
The Network Statistics screen displays information about the phone and network performance. Table 8-3
describes the information that appears in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Step 1

Press the Settings button

Step 2

Select Status

Step 3

Select Status > Network Statistics

Step 4

To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey.

Step 5

To exit the Network Statistics screen, press the Exit softkey.

Table 8-3

Network Statistics Message Information

Item

Description

Rx Frames

Number of packets received by the phone

Tx Frames

Number of packets sent by the phone

Rx Broadcasts

Number of broadcast packets received by the phone

One of the following values:

Cause of the last reset of the phone

•

Initialized

•

TCP-timeout

•

CM-closed-TCP

•

TCP-Bad-ACK

•

CM-reset-TCP

•

CM-aborted-TCP

•

CM-NAKed

•

KeepaliveTO

•

Failback

•

Phone-Keypad

•

Phone-Re-IP

•

Reset-Reset

•

Reset-Restart

•

Phone-Reg-Rej

•

Load Rejected HC

•

CM-ICMP-Unreach

•

Phone-Abort

Elapsed Time

Amount of time that has elapsed since the phone last rebooted

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Table 8-3

Network Statistics Message Information (continued)

Item

Description

Port 1

Link state and connection of the PC port (for example, Auto
100 Mb Full-Duplex means that the PC port is in a link-up
state and has auto-negotiated a full-duplex, 100-Mbps
connection)

Port 2

Link state and connection of the Network port

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Table 8-3

Network Statistics Message Information (continued)

Item

Description

IPv4

Information on the DHCP status. This includes the following
states:
•

CDP BOUND

•

CDP INIT

•

DHCP BOUND

•

DHCP DISABLED

•

DHCP INIT

•

DHCP INVALID

•

DHCP REBINDING

•

DHCP REBOOT

•

DHCP RENEWING

•

DHCP REQUESTING

•

DHCP RESYNC

•

DHCP UNRECOGNIZED

•

DHCP WAITING COLDBOOT TIMEOUT

•

SET DHCP COLDBOOT

•

SET DHCP DISABLED

•

DISABLED DUPLICATE IP

•

SET DHCP FAST

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Table 8-3

Network Statistics Message Information (continued)

Item

Description

IPv6

Information on the DHCPv6 status. This includes the
following states:
•

DHCP6 BOUND;

•

DHCP6 DISABLED

•

DHCP6 RENEW

•

DHCP6 REBIND

•

DHCP6 INIT

•

DHCP6 SOLICIT

•

DHCP6 REQUEST

•

DHCP6 RELEASING

•

DHCP6 RELEASED

•

DHCP6 DISABLING

•

DHCP6 DECLINING

•

DHCP6 DECLINED

•

DHCP6 INFOREQ

•

DHCP6 INFOREQ DONE

•

DHCP6 INVALID

•

DHCP6 DECLINED DUPLICATE IP

•

DHCP6 WAITING COLDBOOT TIMEOUT

•

DHCP6 TIMEOUT USING RESTORED VAL

•

DHCP6 TIMEOUT. CANNOT RESTORE

•

STACK TURNED OFF

Firmware Versions Screen
The Firmware Versions screen displays information about the firmware version that is running on the
phone. Table 8-4 describes the information that is displayed on this screen.
To display the Firmware Version screen, follow these steps:
Procedure
Step 1

Press the Settings button

Step 2

Select Status

Step 3

Select Firmware Versions

Step 4

To exit the Firmware Version screen, press the Exit softkey.

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Table 8-4

Firmware Version Information

Item

Description

Load File

Load file running on the phone

App Load ID

Identifies the JAR file running on the phone

JVM Load ID

Identifies the Java Virtual Machine (JVM) running on the
phone

OS Load ID

Identifies the operating system running on the phone

Boot Load ID

Identifies the factory-installed load running on the phone

Expansion Module 1

Identifies the load running on the Expansion Modules, if
connected to a SIP or SCCP phone

Expansion Module 2
DSP Load ID

Identifies the digital signal processor (DSP) software
version used

Expansion Module Status Screen
The Expansion Module Status screen displays information about each Cisco Unified IP Phone
Expansion Module that is connected to the phone.
Table 8-5 explains the information that is displayed on this screen for each connected expansion module.
You can use this information to troubleshoot the expansion module, if necessary. In the Expansion
Module Stats screen, a statistic preceded by “A” is for the first expansion module. A statistic preceded
by “B” is for the second expansion module.
To display the Expansion Module Status screen, follow these steps:
Procedure
Step 1

Press the Settings button

Step 2

Select Status

Step 3

Select Expansion Module

Step 4

To exit the Expansion Module screen, press the Exit softkey.

Table 8-5

Expansion Module Statistics

Item

Description

Link State

Overall expansion module status

RX Discarded Bytes

Number of bytes discarded due to errors

RX Length Err

Number of packets discarded due to improper length

RX Checksum Err

Number of packets discarded due to invalid checksum information

RX Invalid Message

Number of packets that have been discarded because a message was invalid or
unsupported

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Table 8-5

Expansion Module Statistics (continued)

Item

Description

TX Retransmit

Number of packets that have been retransmitted to the expansion module

TX Buffer Full

Number of packets discarded because the expansion module was not able to
accept new messages

Call Statistics Screen
You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality
metrics in the following ways:
•

During call—You can view the call information by rapidly pressing the ? button twice.

•

After the call—You can view the call information captured during the last call by displaying the Call
Statistics screen.

Note

You can also remotely view the call statistics information by using a web browser to access the
Streaming Statistics web page. This web page contains additional RTCP statistics not available
on the phone. For more information about remote monitoring, see Monitoring the Cisco
Unified IP Phones Remotely, page 7-1

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice
stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops
even though the call is still connected. When the call resumes, a new voice packet stream begins, and
the new call data overwrites the former call data.
To display the Call Statistics screen for information about the last voice stream, follow these steps:
Procedure
Step 1

Press the Settings button.

Step 2

Select Status.

Step 3

Select Call Statistics.

Table 8-6 describes the items displayed on the Call Statistics screen:
Table 8-6

Call Statistics Items

Item

Description

Rcvr Codec

Type of voice stream received (RTP streaming audio from codec):
G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.

Sender Codec

Type of voice stream transmitted (RTP streaming audio from
codec): G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.

Rcvr Size

Size of voice packets, in milliseconds, in the receiving voice stream
(RTP streaming audio).

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Table 8-6

Call Statistics Items (continued)

Item

Description

Sender Size

Size of voice packets, in milliseconds, in the transmitting voice
stream.

Rcvr Packets

Number of RTP voice packets received since voice stream was
opened.
Note

Sender Packets

This number is not necessarily identical to the number of
RTP voice packets received since the call began because the
call might have been placed on hold.

Number of RTP voice packets transmitted since voice stream was
opened.
Note

This number is not necessarily identical to the number of
RTP voice packets transmitted since the call began because
the call might have been placed on hold.

Avg Jitter

Estimated average RTP packet jitter (dynamic delay that a packet
encounters when going through the network) observed since the
receiving voice stream was opened.

Max Jitter

Maximum jitter observed since the receiving voice stream was
opened.

Rcvr Discarded

Number of RTP packets in the receiving voice stream that have been
discarded (bad packets, too late, and so on).
Note

Rcvr Lost Packets

The phone discards payload type 19 comfort noise packets
that are generated by Cisco Gateways, which increment this
counter.

Missing RTP packets (lost in transit).

Voice Quality Metrics
MOS LQK

Score that is an objective estimate of the mean opinion score (MOS)
for listening quality (LQK) that rates from 5 (excellent) to 1 (bad).
This score is based on audible concealment events due to frame loss
in the preceding 8-second interval of the voice stream. For more
information, see Monitoring the Voice Quality of Calls, page 9-15.
Note

The MOS LQK score can vary based on the type of codec
that the Cisco Unified IP Phone uses.

Avg MOS LQK

Average MOS LQK score observed for the entire voice stream.

Min MOS LQK

Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK

Baseline or highest MOS LQK score observed from start of the
voice stream.
These codecs provide the following maximum MOS LQK score
under normal conditions with no frame loss:
•

G.711 gives 4.5

•

G.722 gives 4.5

•

G.728/iLBC gives 3.9

•

G.729 A/AB gives 3.8

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Table 8-6

Call Statistics Items (continued)

Item

Description

MOS LQK Version

Version of the Cisco proprietary algorithm used to calculate MOS
LQK scores.

Cumulative Conceal Ratio

Total number of concealment frames divided by total number of
speech frames received from start of the voice stream.

Interval Conceal Ratio

Ratio of concealment frames to speech frames in preceding
3-second interval of active speech. If using voice activity detection
(VAD), a longer interval might be required to accumulate 3 seconds
of active speech.

Max Conceal Ratio

Highest interval concealment ratio from start of the voice stream.

Conceal Secs

Number of seconds that have concealment events (lost frames) from
the start of the voice stream (includes severely concealed seconds).

Severely Conceal Secs

Number of seconds that have more than 5 percent concealment
events (lost frames) from the start of the voice stream.

Latency1

Estimate of the network latency, expressed in milliseconds.
Represents a running average of the round-trip delay, measured
when RTCP receiver report blocks are received.

Network Protocol

Identifies the current Network Protocol.

1When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.

Using Test Tone
The Cisco Unified IP Phone supports a “test tone,” which allows you to troubleshoot echo on a call as
well as to test low volume levels.
To use a test tone you must:
•

Enable the tone generator.

•

Create a test tone.

To enable the tone generator, follow these steps:

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Procedure
Step 1

Verify that the phone is unlocked.
When options are inaccessible for modification, a locked padlock icon
appears on the configuration
menus. When options are unlocked and accessible for modification, an unlocked padlock
icon
appears on these menus.
To unlock or lock options on the Settings menu, press **# on the phone keypad. This action either locks
or unlocks the options, depending on the previous state.

Note

If a Settings Menu password has been provisioned, SIP Phones present an “Enter password”
prompt after you enter **#.

Make sure to lock options after you have made your changes.

Caution

Step 2

Do not press **# to unlock options and then immediately press **# again to lock options. The phone
will interpret this sequence as **#**, which will reset the phone. To lock options after unlocking them,
wait at least 10 seconds before you press **# again.
While offhook, press the Help button twice to invoke the Call Statistics screen, or press Settings >
Status > Call Statistics to invoke the Call Statistics screen. Look for the Tone softkey.
When the Tone softkey is visible, the softkey remains enabled for as long as this Cisco Unified IP Phone
is registered with Cisco Unified Communications Manager.
You can proceed to the procedure for using the tone generator.

Step 3

If the Tone softkey is not present, exit the Call Statistics screen and enter the Setting Menu. Press **3
on the phone keypad to enable (toggle) the Tone softkey.

Note

If you press **# **3 consecutively, with no pause, you will inadvertently reset the phone
because of the **#** sequence. Make sure that you wait at least 10 seconds after you press **#
before you press **3.

While offhook, press the Help button twice to invoke the Call Statistics screen, or press Settings >
Status > Call Statistics to invoke the Call Statistics screen. Verify that the Tone softkey is present.
When the Tone softkey is visible, the softkey remains enabled for as long as this Cisco Unified IP Phone
is registered with Cisco Unified Communications Manager.

To use the tone, follow these steps:
Procedure

Note

Step 1

When measuring echo, make sure you first set the input and output levels to 0 dB gain/attenuation on
the trunk. This is set for the gateway (in Cisco Unified Communications Manager for MGCP) or under
IOS CLI for H.323 or SIP.
Place a call.

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Step 2

After the call is established, press the Help button twice, or press Settings > Status > Call Statistics.
The Call Statistics screen and Tone softkey appear.

Step 3

Press the Tone softkey.
The phone generates a 1004 Hz tone at –15 dBm. For a good network connection, the tone sounds at the
call destination only. For a bad network connection, the phone generating the tone may receive echo
from the destination phone.

Step 4

To stop the tone, end the call.
For information on interpreting the results of test tone for volume and echo, see the following document:
http://www.cisco.com/en/US/docs/ios/solutions_docs/voip_solutions/EA_ISD.html

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Troubleshooting and Maintenance
This chapter provides information that can assist you in troubleshooting problems with your Cisco
Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your
phone.
For additional troubleshooting information, see the Using the 79xx Status Information For
Troubleshooting tech note. That document is available to registered Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
If you need additional assistance to resolve an issue, see Obtaining Documentation, Obtaining Support,
and Security Guidelines, page -xiii.
This chapter includes these topics:
•

Resolving Startup Problems, page 9-1

•

Cisco Unified IP Phone Resets Unexpectedly, page 9-6

•

Troubleshooting Cisco Unified IP Phone Security, page 9-9

•

General Troubleshooting Tips, page 9-10

•

General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module, page 9-13

•

Resetting or Restoring the Cisco Unified IP Phones, page 9-13

•

Using the Quality Report Tool, page 9-15

•

Monitoring the Voice Quality of Calls, page 9-15

•

Where to Go for More Troubleshooting Information, page 9-17

•

Cleaning the Cisco Unified IP Phone, page 9-18

Resolving Startup Problems
After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified
Communications Manager, the phone should start up as described in the Verifying the Phone Startup
Process, page 3-14. If the phone does not start up properly, see the following sections for troubleshooting
information:
•

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process, page 9-2

•

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager, page 9-2

•

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-6

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Resolving Startup Problems

•

Symptom: The Cisco Unified IP Phone Displays the Message Security Error, page 9-6

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup
Process
When you connect a Cisco Unified IP Phone into the network port, the phone should go through its
normal startup process as described in Verifying the Phone Startup Process, page 3-14 and the LCD
screen should display information. If the phone does not go through the startup process, the cause may
be faulty cables, bad connections, network outages, lack of power, and so on. Or, the phone may not be
functional.
To determine whether the phone is functional, follow these suggestions to systematically eliminate these
other potential problems:
1.

Verify that the network port is functional:
– Exchange the Ethernet cables with cables that you know are functional.
– Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this

network port to verify the port is active.
– Connect the Cisco Unified IP Phone that will not start up to a different network port that is

known to be good.
– Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch,

eliminating the patch panel connection in the office.
2.

Verify that the phone is receiving power:
– If you are using external power, verify that the electrical outlet is functional.
– If you are using in-line power, use the external power supply instead.
– If you are using the external power supply, switch with a unit that you know to be functional.

If the phone still does not start up properly, power up the phone with the handset off-hook. When
the phone is powered up in this way, it attempts to launch a backup software image.

If the phone still does not start up properly, perform a factory reset of the phone. For instructions,
see Performing a Factory Reset, page 9-14.

If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any
characters after at least five minutes, contact a Cisco technical support representative for additional
assistance.

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified
Communications Manager
If the phone proceeds past the first stage of the startup process (LED buttons flashing on and off) but
continues to cycle through the messages displaying on the LCD screen, the phone is not starting up
properly. The phone cannot successfully start up unless it is connected to the Ethernet network and it
has registered with a Cisco Unified Communications Manager server.
These sections can assist you in determining the reason the phone is unable to start up properly:
•

Identifying Error Messages, page 9-3

•

Checking Network Connectivity, page 9-3

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Resolving Startup Problems

•

Verifying TFTP Server Settings, page 9-3

•

Verifying IP Addressing and Routing, page 9-3

•

Verifying DNS Settings, page 9-4

•

Verifying Cisco Unified Communications Manager Settings, page 9-4

•

Cisco CallManager and TFTP Services Are Not Running, page 9-4

•

Creating a New Configuration File, page 9-5

•

Checking Network Connectivity, page 9-3

In addition, problems with security may prevent the phone from starting up properly. See
Troubleshooting Cisco Unified IP Phone Security, page 9-9 for more information.

Identifying Error Messages
As the phone cycles through the startup process, you can access status messages that might provide you
with information about the cause of a problem. See Status Messages Screen, page 8-3 for instructions
about accessing status messages and for a list of potential errors, their explanations, and their solutions.

Checking Network Connectivity
If the network is down between the phone and the TFTP server or Cisco Unified Communications
Manager, the phone cannot start up properly. Ensure that the network is currently running.

Verifying TFTP Server Settings
You can determine the IP address of the TFTP server used by the phone by pressing the Settings button
on the phone, choosing Network Configuration > IPv4 and scrolling to the TFTP Server 1 option.
If you have assigned a static IP address to the phone, you must manually enter a setting for the TFTP
Server 1 option. See Network Configuration Menu, page 4-5.
If you are using DHCP, the phone obtains the address for the TFTP server from the DHCP server. Check
the IP address configured in Option 150.
You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if
the phone was recently moved from one location to another. See Network Configuration Menu, page 4-5
for instructions.

Verifying IP Addressing and Routing
You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP
server should provide these values. If you have assigned a static IP address to the phone, you must enter
these values manually.
On the Cisco Unified IP Phone, choose Settings > Network Configuration > IPv4 Configuration, and
look at the following options:
•

DHCP Server—If you have assigned a static IP address to the phone, you do not need to enter a value
for the DHCP Server option. However, if you are using a DHCP server, this option must have a
value. If it does not, check your IP routing and VLAN configuration. See the Troubleshooting
Switch Port and Interface Problems document, available at this URL:
http://www.cisco.com/warp/customer/473/53.shtml

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•

IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone,
you must manually enter settings for these options. See Network Configuration Menu, page 4-5 for
instructions.

If you are using DHCP, check the IP addresses distributed by your DHCP server. See the Understanding
and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document, available at this URL:
http://www.cisco.com/warp/customer/473/100.html#41

Verifying DNS Settings
If you are using DNS to see the TFTP server or to Cisco Unified Communications Manager, you must
ensure that you have specified a DNS server. Verify this setting by pressing the Settings button on the
phone, choosing Network Configuration, and scrolling to the DNS Server 1 option. You should also
verify that there is a CNAME entry in the DNS server for the TFTP server and for the
Cisco Unified Communications Manager system.
You must also ensure that DNS is configured to do reverse look-ups.

Verifying Cisco Unified Communications Manager Settings
On the Cisco Unified IP Phone, press the Settings button, choose Device Configuration, and look at
the Unified CM Configuration options. The Cisco Unified IP Phone attempts to open a TCP connection
to all the Cisco Unified Communications Manager servers that are part of the assigned
Cisco Unified Communications Manager group. If none of these options contain IP addresses or show
Active or Standby, the phone is not properly registered with Cisco Unified Communications Manager.
See Checking Network Connectivity, page 9-3 for tips on resolving this problem.

Cisco CallManager and TFTP Services Are Not Running
If the Cisco CallManager or TFTP services are not running, phones may not be able to start up properly.
However, in such a situation, it is likely that you are experiencing a system-wide failure, and other
phones and devices are unable to start up properly.
If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone
calls will be affected. If the TFTP service is not running, many devices will not be able to start up
successfully.
To start a service, follow these steps:
Procedure
Step 1

From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability
from the Navigation drop-down list and click Go.

Step 2

Choose Tools > Control Center - Feature Services.

Step 3

Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a
service control panel to start or stop a service.

Step 4

If a service has stopped, click its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.

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Resolving Startup Problems

Note

A service must be activated before it can be started or stopped. To activate a service, choose Tools >
Service Activation.

Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in this chapter do not
resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1

From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone
experiencing problems.

Step 2

Choose Delete to remove the phone from the Cisco Unified Communications Manager database.

Step 3

Add the phone back to the Cisco Unified Communications Manager database. See Adding Phones to the
Cisco Unified Communications Manager Database, page 2-8 for details.

Step 4

Power cycle the phone.

Note

•

When you remove a phone from the Cisco Unified Communications Manager database, its
configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The
phone’s directory number or numbers remain in the Cisco Unified Communications Manager
database. They are called “unassigned DNs” and can be used for other devices. If unassigned DNs
are not used by other devices, delete them from the Cisco Unified Communications Manager
database. You can use the Route Plan Report to view and delete unassigned reference numbers. See
Cisco Unified Communications Manager Administration Guide for more information.

•

Changing the buttons on a phone button template, or assigning a different phone button template to
a phone, may result in directory numbers that are no longer accessible from the phone. The directory
numbers are still assigned to the phone in the Cisco Unified Communications Manager database, but
there is no button on the phone with which calls can be answered. These directory numbers should
be removed from the phone and deleted if necessary.

Registering the Phone with Cisco Unified Communications Manager
A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the
phone has been added to the server or if auto-registration is enabled. Review the information and
procedures in Adding Phones to the Cisco Unified Communications Manager Database, page 2-8 to
ensure that the phone has been added to the Cisco Unified Communications Manager database.
To verify that the phone is in the Cisco Unified Communications Manager database, choose Device >
Phone > Find from Cisco Unified Communications Manager Administration to search for the phone
based on its MAC Address. For information about determining a MAC address, see Determining the
MAC Address for a Cisco Unified IP Phones, page 2-13.

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Cisco Unified IP Phone Resets Unexpectedly

If the phone is already in the Cisco Unified Communications Manager database, its configuration file
may be damaged. See Creating a New Configuration File, page 9-5 for assistance.

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
If a phone is unable to obtain an IP address when it starts up, the phone may be not be on the same
network or VLAN as the DHCP server, or the switch port to which the phone is connected may be
disabled. Make sure that the network or VLAN to which the phone is connected has access to the DHCP
server, and make sure that the switch port is enabled.

Symptom: The Cisco Unified IP Phone Displays the Message Security Error
When a Cisco Unified IP Phone boots, it performs an internal Power On Self Test (POST). POST checks
for existing encryption functionality. If POST detects that encryption functionality is missing, the phone
fails to boot, and the message “Security Error” appears on the screen.
To correct the problem, perform the following steps:
1.

Reset the phone manually.

If the phone does not start up properly, power up the phone with the handset off-hook. When the
phone is powered up in this way, it attempts to launch a backup software image.

If the phone still does not start up properly, perform a factory reset of the phone. For instructions,
see Performing a Factory Reset, page 9-14.

Cisco Unified IP Phone Resets Unexpectedly
If users report that their phones are resetting during calls or while idle on their desk, you should
investigate the cause. If the network connection and Cisco Unified Communications Manager
connection are stable, a Cisco Unified IP Phone should not reset on its own.
Typically, a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified
Communications Manager. These sections can help you identify the cause of a phone resetting in your
network:
•

Verifying the Physical Connection, page 9-6

•

Identifying Intermittent Network Outages, page 9-7

•

Verifying DHCP Settings, page 9-7

•

Checking Static IP Address Settings, page 9-7

•

Verifying the Voice VLAN Configuration, page 9-7

•

Verifying that the Phones Have Not Been Intentionally Reset, page 9-7

•

Eliminating DNS or Other Connectivity Errors, page 9-8

Verifying the Physical Connection
Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example,
check whether the particular port or switch to which the phone is connected is down and that the switch
is not rebooting. Also make sure that there are no cable breaks.

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Cisco Unified IP Phone Resets Unexpectedly

Identifying Intermittent Network Outages
Intermittent network outages affect data and voice traffic differently. Your network might have been
experiencing intermittent outages without detection. If so, data traffic can resend lost packets and verify
that packets are received and transmitted. However, voice traffic cannot recapture lost packets. Rather
than retransmitting a lost network connection, the phone resets and attempts to reconnect its network
connection.
If you are experiencing problems with the voice network, you should investigate whether an existing
problem is simply being exposed.

Verifying DHCP Settings
The following suggestions can help you determine if the phone has been properly configured to use
DHCP:
1.

Verify that you have properly configured the phone to use DHCP. See Network Configuration Menu,
page 4-5 for more information.

Verify that the DHCP server has been set up properly.

Verify the DHCP lease duration. We recommend that you set the lease duration to 8 days.

Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If
the DHCP server expects messages with request type 150, the lease renewal is denied, forcing the phone
to restart and request a new IP address from the DHCP server.

Checking Static IP Address Settings
If the phone has been assigned a static IP address, verify that you have entered the correct settings. See
Network Configuration Menu, page 4-5 for more information.

Verifying the Voice VLAN Configuration
If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following
extensive web surfing on a computer connected to the same switch as the phone), it is likely that you do
not have a voice VLAN configured.
Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. See
Understanding How the Cisco Unified IP Phones Interact with the VLAN, page 2-2 for details.

Verifying that the Phones Have Not Been Intentionally Reset
If you are not the only administrator with access to Cisco Unified Communications Manager, you should
verify that no one else has intentionally reset the phones.
You can check whether a Cisco Unified IP Phone received a command from Cisco Unified
Communications Manager to reset by pressing the Settings button on the phone and choosing Status >
Network Statistics. If the phone was recently reset one of these messages appears:
•

Reset-Reset—Phone received a Reset/Reset request from Cisco Unified Communications Manager
Administration.

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Cisco Unified IP Phone Resets Unexpectedly

•

Reset-Restart—Phone received a Reset/Restart request from Cisco Unified Communications
Manager Administration.

Eliminating DNS or Other Connectivity Errors
If the phone continues to reset, follow these steps to eliminate DNS or other connectivity errors:
Procedure
Step 1

Use the Erase softkey to reset phone settings to their default values. See Resetting or Restoring the Cisco
Unified IP Phones, page 9-13 for details.

Step 2

Modify DHCP and IP settings:
a.

Disable DHCP. See Network Configuration Menu, page 4-5 for instructions.

Assign static IP values to the phone. See Network Configuration Menu, page 4-5 for instructions.
Use the same default router setting used for other functioning Cisco Unified IP Phones.

Assign a TFTP server. See Network Configuration Menu, page 4-5 for instructions. Use the same
TFTP server used for other functioning Cisco Unified IP Phones.

Step 3

On the Cisco Unified Communications Manager server, verify that the local host files have the correct
Cisco Unified Communications Manager server name mapped to the correct IP address.

Step 4

From Cisco Unified Communications Manager, choose System > Server and verify that the server is
referred to by its IP address and not by its DNS name.

Step 5

From Cisco Unified Communications Manager, choose Device > Phone > Find and verify that you have
assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a
MAC address, see Determining the MAC Address for a Cisco Unified IP Phones, page 2-13.

Step 6

Power cycle the phone.

Checking Power Connection
In most cases, a phone will restart if it powers up by using external power but loses that connection and
switches to Power over Ethernet (PoE). Similarly, a phone may restart if it powers up by using PoE and
then gets connected to an external power supply.

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Troubleshooting and Maintenance
Troubleshooting Cisco Unified IP Phone Security

Troubleshooting Cisco Unified IP Phone Security
Table 9-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone.
For information relating to the solutions for any of these issues, and for additional troubleshooting
information about security and encryption, see Cisco Unified Communications Manager Security Guide.
Table 9-1

Cisco Unified IP Phone Security Troubleshooting

Problem

Possible Cause

Device authentication error.

CTL file does not have a Cisco Unified Communications Manager certificate
or has an incorrect certificate.

Phone cannot authenticate CTL file.

The security token that signed the updated CTL file does not exist in the CTL
file on the phone.

Phone cannot authenticate any of the
configuration files other than the ITL file.

The configuration file may not be signed by the corresponding certificate in the
phone’s Trust List.

Phone cannot authenticate any of the
configuration files other than the CTL file.

The configuration file may not be signed by the corresponding certificate in the
phone’s Trust List.

Phone does not register with Cisco Unified
Communications Manager.

The CTL file does not contain the correct information for the Cisco
Unified Communications Manager server.

Phone does not request signed configuration The CTL file does not contain any TFTP entries with certificates.
files.
802.1X Enabled on Phone but Not Authenticating

Phone cannot obtain a DHCP-assigned IP
address

These errors typically indicate that 802.1X is enabled on the phone, but the
phone is unable to authenticate.

Phone does not register with Cisco Unified
Communications Manager

Verify that you have properly configured the required components
Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-19.

Phone status display as Configuring IP or
Registering

Confirm that the shared secret is configured on the phone. See Security
Configuration Menu, page 4-32 for more information.

802.1X Authentication Status displays as
Held (see 802.1X Authentication and
Status, page 4-44).
Status menu displays 802.1x status as Failed
(see Call Statistics Screen, page 8-14).

– If the shared secret is configured, verify that you have the same shared

secret entered on the authentication server.
– If the shared secret is not configured, enter it, and ensure that it

matches the shared secret on the authentication server.

802.1X Not Enabled

Phone cannot obtain a DHCP-assigned IP
address
Phone does not register with Cisco Unified
Communications Manager

These errors typically indicate that 802.1X is not enabled on the phone. To
enable it, see Security Configuration Menu, page 4-32 for information on
enabling 802.1X on the phone.

Phone status display as Configuring IP or
Registering
802.1X Authentication Status displays as
Disabled (see 802.1X Authentication and
Status, page 4-44).
Status menu displays DHCP status as timing
out (see Call Statistics Screen, page 8-14).

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General Troubleshooting Tips

Table 9-1

Cisco Unified IP Phone Security Troubleshooting (continued)

Problem

Possible Cause

Factory Reset Deleted 802.1X Shared Secret

Phone cannot obtain a DHCP-assigned IP
address
Phone does not register with Cisco Unified
Communications Manager
Phone status display as Configuring IP or
Registering
Cannot access phone menus to verify
802.1X status

These errors typically indicate that the phone has completed a factory reset
while 802.1X was enabled. A factory reset deletes the shared secret, which is
required for 802.1X authentication and network access. To resolve this, you
have two options:
•

Temporarily disable 802.1X on the switch.

•

Temporarily move the phone to a network environment that is not using
802.1X authentication.

After the phone starts up normally in one of these conditions, you can access
the 802.1X configuration menus and re-enter the shared secret.

General Troubleshooting Tips
Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone.
Table 9-2

Cisco Unified IP Phone Troubleshooting

Summary

Explanation

Connecting a Cisco Unified IP Phone to
another Cisco Unified IP Phone

Cisco does not support connecting an IP Phone to another IP Phone through the
PC port. Each IP Phone should directly connect to a switch port. If phones are
connected together in a line (by using the PC port), the phones will not work.

Poor quality when calling digital cell
phones using the G.729 protocol

In Cisco Unified Communications Manager, you can configure the network to
use the G.729 protocol (the default is G.711). When using G.729, calls between
an IP Phone and a digital cellular phone will have poor voice quality. Use
G.729 only when absolutely necessary.

Prolonged broadcast storms cause
A prolonged Layer 2 broadcast storm (lasting several minutes) on the voice
IP phones to reset, or be unable to make or VLAN may cause IP Phones to reset, lose an active call, or be unable to initiate
or answer a call. Phones may not come up until a broadcast storm ends.
answer a call
Moving a network connection from the
phone to a workstation

If you are powering your phone through the network connection, you must be
careful if you decide to unplug the phone’s network connection and plug the
cable into a desktop computer.

Caution

Changing the telephone configuration

The network card in the computer cannot receive power through the
network connection; if power comes through the connection, the
network card can be destroyed. To protect a network card, wait
10 seconds or longer after unplugging the cable from the phone
before plugging it into a computer. This delay gives the switch
enough time to recognize that there is no longer a phone on the line
and to stop providing power to the cable.

By default, the network configuration options are locked to prevent users from
making changes that could impact their network connectivity. You must unlock
the network configuration options before you can configure them. See
Unlocking and Locking Options, page 4-2 for details.

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Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Summary

Explanation

Phone resetting

The phone resets when it loses contact with the Cisco Unified Communications
Manager software. This lost connection can be due to any network connectivity
disruption, including cable breaks, switch outages, and switch reboots.

LCD display issues

If the display appears to have rolling lines or a wavy pattern, it might be
interacting with certain types of older fluorescent lights in the building.
Moving the phone away from the lights, or replacing the lights, should resolve
the problem.

Dual-Tone Multi-Frequency (DTMF)
delay

When you are on a call that requires keypad input, if you press the keys too
quickly, some of them might not be recognized.

Codec mismatch between the phone and
another device

The RxType and the TxType statistics show the codec that is being used for a
conversation between this Cisco Unified IP phone and the other device. The
values of these statistics should match. If they do not, verify that the other
device can handle the codec conversation, or that a transcoder is in place to
handle the service.
See Call Statistics Screen, page 8-14 for information about displaying these
statistics.

Sound sample mismatch between the
phone and another device

The RxSize and the TxSize statistics show the size of the voice packets that are
being used in a conversation between this Cisco Unified IP phone and the other
device. The values of these statistics should match.
See Call Statistics Screen, page 8-14 for information about displaying these
statistics.

Gaps in voice calls

Check the AvgJtr and the MaxJtr statistics. A large variance between these
statistics might indicate a problem with jitter on the network or periodic high
rates of network activity.
See Call Statistics Screen, page 8-14 for information about displaying these
statistics.

Loopback condition

A loopback condition can occur when the following conditions are met:
•

The SW Port Configuration option in the Network Configuration menu on
the phone is set to 10 Half (10-BaseT / half duplex)

•

The phone receives power from an external power supply

•

The phone is powered down or the power supply is disconnected

In this case, the switch port on the phone can become disabled and the
following message appears in the switch console log:
HALF_DUX_COLLISION_EXCEED_THRESHOLD
To resolve this problem, re-enable the port from the switch.
One-way audio

When at least one person in a call does not receive audio, IP connectivity
between phones is not established. Check the configurations in routers and
switches to ensure that IP connectivity is properly configured.

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Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Summary

Explanation

Peer Firmware Sharing fails.

If the Peer Firmware Sharing fails, the phone will default to using the TFTP
server to download firmware. Access the log messages stored on the remote
logging machine to help debug the Peer Firmware Sharing feature.
Note

Cisco VT Advantage/Unified Video
Advantage (CVTA)

These log messages are different from the log messages sent to the
phone log.

If you are having problems getting CVTA to work, make sure that the PC Port
is enabled, and that CDP is enabled on the PC port.
See Network Configuration Menu, page 4-5 for more information.

Phone call cannot be established

The phone does not have a DHCP IP address, is unable to register to Cisco
Unified Communications Manager, and shows a Configuring IP or Registering
message.
Verify the following:

Call established with the iLBC protocol
does not show that the iLBC codec is
being used

The Ethernet cable is attached.

The Cisco CallManager service is running on the Cisco Unified
Communications Manager server.

Both phones are registered to the same Cisco Unified Communications
Manager.

Audio server debug and capture logs are enabled for both phones. If
needed, enable Java debug.

Call statistics display does not show iLBC as the receiver/sender codec.
1.

Check the following by using Cisco Unified Communications Manager
Administration:
– Both phones are in the iLBC device pool.
– The iLBC device pool is configured with the iLBC region.
– The iLBC region is configured with the iLBC codec.

Capture a sniffer trace between the phone and Cisco Unified
Communications Manager and verify that SCCP messages,
OpenReceiveChannel, and StationMediaTransmit messages have media
payload type value equal to 86. If so, the problem is with the phone;
otherwise, the problem is with the Cisco Unified Communications
Manager configuration.

Enable audio server debug and capture logs from both phones. If needed,
enable Java debug.

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General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module

General Troubleshooting Tips for the Cisco Unified IP Phone
Expansion Module
Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion
Module.
Table 9-3

Cisco Unified IP Phone Expansion Module Troubleshooting

Problem

Solution

No display on the Cisco Unified IP Phone Verify that all of the cable connections are correct.
Expansion Module.
Verify that you have power to the Cisco Unified IP Phone Expansion Module.
Lighted buttons on the first Cisco Unified Verify that the Cisco Unified IP Phone Expansion Module is configured in
IP Phone Expansion Module are all red.
Cisco Unified Communications Manager.
Lighted buttons on the second Cisco
Unified IP Phone Expansion Module are
all amber.

Verify that the Cisco Unified IP Phone Expansion Module is configured in
Cisco Unified Communications Manager.

Resetting or Restoring the Cisco Unified IP Phones
There are two general methods for resetting or restoring the Cisco Unified IP Phone:
•

Performing a Basic Reset, page 9-13

•

Performing a Factory Reset, page 9-14

Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 9-4 describes the ways to perform a basic reset. You can reset a phone with any of these operations
after the phone has started up. Choose the operation that is appropriate for your situation.
Table 9-4

Basic Reset Methods

Operation

Performing

Explanation

Restart phone

Press the Services, Settings, or Directories
button and then press **#**.

Resets any user and network configuration changes
that you have made, but that the phone has not
written to its Flash memory, to previously saved
settings, then restarts the phone.

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Resetting or Restoring the Cisco Unified IP Phones

Table 9-4

Basic Reset Methods (continued)

Operation

Performing

Explanation

Erase softkey

From the Settings menu, unlock phone
Resets user and network configuration settings to
options (see Unlocking and Locking Options, their default values, deletes the CTL file from the
phone, and restarts the phone.
page 4-2). Then press the Erase softkey.
From the Network Configuration menu,
unlock phone options (see Unlocking and
Locking Options, page 4-2). Then press the
Erase softkey.

Resets network configuration settings to their
default values and resets the phone. This method
causes DHCP to reconfigure the IP address of the
phone.

From the Security Configuration menu,
unlock phone options (see Unlocking and
Locking Options, page 4-2). Then press the
Erase softkey.

Deletes the CTL file from the phone and restarts the
phone.

Performing a Factory Reset
When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or
reset to its default value:
•

CTL file—Erased

•

LSC—Erased

•

User configuration settings—Reset to default values

•

Network configuration settings—Reset to default values

•

Call histories—Erased

•

Locale information—Reset to default values

•

Phone application—Erased. The phone recovers by loading the appropriate default load file
(term62.default.loads, term61.default.loads, term42.default.loads, or term41.defaults.loads)
depending on the phone model.

Before you perform a factory reset, ensure that the following conditions are met:
•

The phone must be on a DHCP-enabled network.

•

A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.

•

The default load file for your phone model and the files specified in that file should be available on
the TFTP server that is specified by the DHCP packet.

To perform a factory reset of a phone, perform the following steps:
Procedure
Step 1

Unplug the power cable from the phone and then plug the cable back in.
The phone begins its power-up cycle.

Step 2

While the phone is powering up, and before the Speaker button flashes on and off, press and hold #.
Continue to hold # until each line button flashes on and off in sequence in amber.

Step 3

Release # and press 123456789*0#.

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Using the Quality Report Tool

You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not
take place.
After you press these keys, the line buttons on the phone flash red, and the phone goes through the
factory reset process.
Do not power down the phone until it completes the factory reset process, and the main screen appears.

Using the Quality Report Tool
The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco
Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager
installation.
You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems
with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco
Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook states.
When a user presses the QRT softkey, a list of problem categories appears. The user selects the
appropriate problem category, and this feedback is logged in an XML file. Actual information logged
depends on the user selection, and whether the destination device is a Cisco Unified IP Phone.
For more information about using QRT, see Cisco Unified Communications Manager Features and
Services Guide.

Monitoring the Voice Quality of Calls
To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP
Phones use the following statistical metrics that are based on concealment events. The DSP plays
concealment frames to mask frame loss in the voice packet stream.
•

Concealment Ratio metrics—Shows the ratio of concealment frames over total speech frames. The
phone calculates an interval conceal ratio every 3 seconds.

•

Concealed Second metrics—Shows the number of seconds in which the DSP plays concealment
frames due to lost frames. A severely “concealed second” is a second in which the DSP plays more
than five percent concealment frames.

•

MOS-LQK metrics—Uses a numeric score to estimate the relative voice listening quality. The Cisco
Unified IP Phone calculates the mean opinion score (MOS) for listening quality (LQK) based
audible concealment events due to frame loss in the preceding 8 seconds, and includes perceptual
weighting factors such as codec type and frame size.
The phone uses the Cisco proprietary algorithm, Cisco Voice Transmission Quality (CVTQ) index,
to produce MOS LQK scores. Depending on the MOS LQK version number, these scores might be
compliant with the International Telecommunications Union (ITU) standard P.564. This standard
defines evaluation methods and performance accuracy targets that predict listening quality scores
based on observation of actual network impairment.

Note

Concealment ratio and concealment seconds are primary measurements based on frame loss while MOS
LQK scores project a “human-weighted” version of the same information on a scale from 5 (excellent)
to 1 (bad) for measuring listening quality.

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Monitoring the Voice Quality of Calls

Listening quality scores (MOS LQK) relate to the clarity or sound of the received voice signal.
Conversational quality scores (MOS CQ, such as G.107) include impairment factors, such as delay, that
degrade the natural flow of conversation.
You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen
(see Call Statistics Screen, page 8-14) or remotely by using Streaming Statistics (see Monitoring the
Cisco Unified IP Phones Remotely).

Using Voice Quality Metrics
To use the metrics for monitoring voice quality, note the typical scores under normal conditions of zero
packet loss and use the metrics as a baseline for comparison.
It is important to distinguish significant changes from random changes in metrics. Significant changes
are scores that change about 0.2 MOS or greater and persist in calls that last longer than 30 seconds.
Conceal Ratio changes should indicate greater than 3 percent frame loss.
MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses.
The following codecs on the Cisco Unified IP Phones 7962G and 7942G provide these maximum MOS
LQK scores under normal conditions with zero frame loss:
•

G.711 gives 4.5

•

G.722 gives 4.5

•

G.728/iLBC gives 3.9

•

G.729 A/AB gives 3.8

The following codecs on the Cisco Unified IP Phones 7961G/G-GE and 7941G/G-GE provide these
maximum MOS LQK scores under normal conditions with zero frame loss:

Note

•

G.711 codec gives 4.5 score

•

G.729A/ AB gives 3.7

•

CVTQ does not support wideband (7 kHz) speech codecs, because ITU has not defined the extension
of the technique to wideband. Therefore, MOS scores that correspond to G.711 performance are
reported for G.722 calls to allow basic quality monitoring, rather than not reporting an MOS score.

•

Reporting G.711-scale MOS scores for wideband calls through the use of CVTQ allows basic
quality classifications to be indicated as good/normal or bad/abnormal. Calls with high scores
(approximately 4.5) indicate high quality/low packet loss, and lower scores (approximately 3.5)
indicate low quality/high packet loss.

•

Unlike MOS, the Conceal Ratio and Concealed Seconds metrics remain valid and useful for both
wideband and narrowband calls.

A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no
loss.

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Where to Go for More Troubleshooting Information

Troubleshooting Tips
When you observe significant and persistent changes to metrics, use Table 9-5 for general
troubleshooting information:
Table 9-5

Changes to Voice Quality Metrics

Metric Change

Condition

MOS LQK scores decrease
significantly

Network impairment from packet loss or high jitter:
•

Average MOS LQK decreases could indicate widespread
and uniform impairment.

•

Individual MOS LQK decreases indicate bursty
impairment.

Cross-check with Conceal Ratio and Conceal Seconds for
evidence of packet loss and jitter.
MOS LQK scores decrease
significantly

•

Check to see if the phone is using a different codec than
expected (RxType and TxType).

•

Check to see if the MOS LQK version changed after a
firmware upgrade.

Conceal Ratio and Conceal
Seconds increase significantly

•

Network impairment from packet loss or high jitter.

Conceal Ratio is near or at zero,
but the voice quality is poor.

•

Noise or distortion in the audio channel such as echo or
audio levels.

•

Tandem calls that undergo multiple encode/decode such as
calls to a cellular network or calling card network.

•

Acoustic problems coming from a speakerphone,
handsfree cellular phone or wireless headset.

Check packet transmit (TxCnt) and packet receive (RxCnt)
counters to verify that voice packets are flowing.

Note

Voice quality metrics do not account for noise or distortion, only frame loss.

Where to Go for More Troubleshooting Information
If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com
web sites can provide you with more tips. Choose from the sites available for your access level.
•

Cisco Unified IP Phone Troubleshooting Resources:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_
support_series_home.html

•

Cisco Products and Services (Technical Support and Documentation):
http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_
category_home.html

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Cleaning the Cisco Unified IP Phone

Cleaning the Cisco Unified IP Phone
To clean your Cisco Unified IP Phone, use only a dry soft cloth to gently wipe the phone and the LCD
screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof
electronics, liquids and powders can damage the components and cause failures.

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A P P E N D I X

Providing Information to Users Via a Website
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to
end users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
•

How Users Obtain Support for the Cisco Unified IP Phones, page A-1

•

How Users Access the Online Help System on the Cisco Unified IP Phone, page A-2

•

How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2

•

Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only,
page A-2

•

How Users Subscribe to Services and Configure Phone Features, page A-3

•

How Users Access a Voice Messaging System, page A-3

•

How Users Configure Personal Directory Entries, page A-4

How Users Obtain Support for the Cisco Unified IP Phones
To successfully use some of the features on the Cisco Unified IP Phones (including speed dial, services,
and voice messaging system options), users must receive information from you or from your network
team or be able to contact you for assistance. Make sure to provide end users with the names of people
to contact for assistance and with instructions for contacting those people.

Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco Unified Communications
Manager Administration to add the user to a standard Cisco Unified Communications Manager end user
group. From the Cisco Unified Communications Manager Administration, choose User Management >
User Groups. For additional information, see:
•

Cisco Unified Communications Manager Administration Guide, User Group Configuration

•

Cisco Unified Communications Manager System Guide, Roles and User Groups

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Appendix A

Providing Information to Users Via a Website

How Users Access the Online Help System on the Cisco Unified IP Phone

How Users Access the Online Help System on the Cisco Unified
IP Phone
The Cisco Unified IP Phones provide access to a comprehensive online help system. To view the main
help menu on a phone, press the ? button. If you are already in Help, press Main.
Main menu topics include:
•

About Your Cisco Unified IP Phone—Descriptive information about the phone model

•

How do I...?—Procedures and information about commonly used phone tasks

•

Calling Features—Descriptions and procedures for using calling features, such as conference and
transfer

•

Help—Tips on using and accessing Help

You can also use the ? button to obtain information about softkeys, menu items, and the help system
itself. See your Cisco Unified IP Phone User Guide for more information.

How Users Get Copies of Cisco Unified IP Phone Manuals
You should provide end users with access to user documentation for the Cisco Unified IP Phones. Each
user guide includes detailed user instructions for key phone features.
There are several Cisco Unified IP Phone models available, so to assist users in finding the appropriate
documentation on the Cisco website, Cisco recommends that you provide links to the current
documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you
download the PDF files and provide them to end users on your website.
For a list of available documentation for Cisco Unified IP Phones, go to this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
For a list of available documentation for Cisco Unified Communications Manager, go to this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
For more information about viewing or ordering documentation, see Obtaining Documentation,
Obtaining Support, and Security Guidelines, page -xiii.

Accessing Cisco 7900 Series Unified IP Phone eLearning
Tutorials for SCCP Phones Only
Cisco 7900 Series Unified IP Phone eLearning tutorials use audio and animation to demonstrate basic
calling features for SCCP phones. The eLearning tutorials are currently available for the Cisco Unified
IP Phone 7970 Series (7970G/7971G-GE), and the Cisco Unified IP Phone models 7961G/G-GE,
7941G/G-GE, 7960G, 7940G, 7912G, and 7905G.
End users can access runtime versions of the eLearning tutorials (English only) from Cisco.com by
looking for tutorials under relevant phone models at this site:
http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Administrators can download customizable versions of the eLearning tutorials (English only) from the
phone product pages on Cisco.com

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Appendix A

Providing Information to Users Via a Website
How Users Subscribe to Services and Configure Phone Features

http://cisco.com/en/US/products/hw/phones/ps379/prod_models_home.html
See the tutorial Read Me file that is included with the relevant eLearning tutorial for specific
instructions, including how to link to the most recent user guide PDF.

Note

The eLearning tutorials are updated periodically and therefore might not contain the latest feature
information for end users. For the latest feature information, end users should see the Cisco Unified IP
Phone end users user guide specific to their phone model and Cisco Unified Communications Manager
version.

How Users Subscribe to Services and Configure Phone Features
End users can perform a variety of activities by using the Cisco Unified Communications Manager User
Options web pages. These activities include subscribing to services, setting up speed dial and call
forwarding numbers, configuring ring settings, and creating a personal address book. Keep in mind that
configuring settings on a phone by using a website might be new for your end users. You need to provide
as much information as possible to ensure that they can successfully access and use the User Options
web pages.
Make sure to provide end users with the following information about the User Options web pages:
•

The URL required to access the application. This URL is:
http:///ccmuser/, where server_name is the host on which the web
server is installed.

•

A user ID and default password are needed to access the application.
These settings correspond to the values you entered when you added the user to Cisco Unified
Communications Manager (see Adding Users to Cisco Unified Communications Manager,
page 5-28).

•

A brief description of what a web-based, graphical user interface application is, and how to access
it with a web browser.

•

An overview of the tasks that users can accomplish by using the web page.

How Users Access a Voice Messaging System
Cisco Unified Communications Manager lets you integrate with many different voice messaging
systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of
systems, you must provide users with information about how to use your specific system.
You should provide this information to each user:
•

How to access the voice messaging system account.
Make sure that you have used Cisco Unified Communications Manager to configure the Messages
button on the Cisco Unified IP Phone.

•

Initial password for accessing the voice messaging system.
Make sure that you have configured a default voice messaging system password for all users.

•

How the phone indicates that voice messages are waiting.

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Appendix A

Providing Information to Users Via a Website

How Users Configure Personal Directory Entries

Make sure that you have used Cisco Unified Communications Manager to set up a message waiting
indicator (MWI) method.

How Users Configure Personal Directory Entries
Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal
directory, users must have access to the following:
•

User Options web pages—Make sure that users know how to access their User Options web pages.
See How Users Subscribe to Services and Configure Phone Features, page A-3 for details.

•

Cisco Unified IP Phone Address Book Synchronizer—Make sure to provide users with the installer
for this application. To obtain the installer, choose Application > Plugins from
Cisco Unified Communications Manager Administration and click Download, which is located
next to the Cisco Unified IP Phone Address Book Synchronizer plugin name. When the file
download dialog box displays, click Save. Send the TabSyncInstall.exe file to all users who require
this application.

See Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer, page A-4 for
information about installing the Cisco Unified IP Phone Address Book Synchronizer.

Installing and Configuring the Cisco Unified IP Phone Address Book
Synchronizer
Use this tool to synchronize data stored in your Microsoft Windows address book with the
Cisco Unified Communications Manager directory and the User Options Personal Address Book.

Tip

To successfully synchronize the Windows address book with the Personal Address Book, all Windows
address book users should be entered in the Windows address book before performing the following
procedures.
Installing the Synchronizer

Step 1

Get the Cisco Unified IP Phone Address Book Synchronizer installer file from your system
administrator.

Step 2

Double-click the TabSyncInstall.exe file provided by your system administrator.
The publisher dialog box displays.

Step 3

Click Run.
The Welcome to the InstallShield Wizard for Cisco Unified CallManager Personal Address Book
Synchronizer window displays.

Step 4

Click Next.
The License Agreement window displays.

Step 5

Read the license agreement information, and click the I Accept radio button. Click Next.
The Destination Location window displays.

Step 6

Choose the directory in which you want to install the application and click Next.

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Appendix A

Providing Information to Users Via a Website
How Users Configure Personal Directory Entries

The Ready to Install window displays.
Step 7

Click Install.
The installation wizard installs the application to your computer. When the installation is complete, the
InstallShield Wizard Complete window displays.

Step 8

Click Finish.

Step 9

To complete the process, follow the steps in Configuring the Synchronizer, page A-5.

Configuring the Synchronizer
Step 1

Open the Cisco Unified IP Phone Address Book Synchronizer.
If you accepted the default installation directory, you can open the application by choosing Start > All
Programs > Cisco Systems > TabSync.

Step 2

To configure user information, click the User button.
The Cisco Unified CallManager User Information window displays.

Step 3

Enter the Cisco Unified IP Phone user name and password and click OK.

Step 4

To configure Cisco Unified Communications Manager server information, click the Server button.
The Configure Cisco Unified CallManager Server Information window displays.

Step 5

Enter the IP address or host name and the port number of the Cisco Unified Communications Manager
server and click OK.
If you do not have this information, contact your system administrator.

Step 6

To start the directory synchronization process, click the Synchronize button.
The Synchronization Status window provides information on the status of the address book
synchronization. If you chose the user intervention for duplicate entries rule and you have duplicate
address book entries, the Duplicate Selection window displays. Choose the entry that you want to
include in your Personal Address Book and click OK.

Step 7

When synchronization completes, click Exit to close the Cisco Unified CallManager Address
Book Synchronizer.

Step 8

To verify if the synchronization worked, log in to your User Options web pages and choose Personal
Address Book. The users from your Windows address book should be listed.

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Appendix A

Providing Information to Users Via a Website

How Users Configure Personal Directory Entries

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A P P E N D I X

Feature Support by Protocol for Cisco Unified
IP Phone
This appendix provides information about feature support for the Cisco Unified IP Phones using the
SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.6.
Table B-1 provides a high-level overview of calling features and their support by protocol. This table
focuses primarily on end user calling features and is not intended to represent a comprehensive listing
of all available phone features. For details about user interface differences and feature use, see Cisco
Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide.
This guide is available at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
The specific sections that describe the features in the phone guide are referenced in Table B-1.
Table B-1

Cisco Unified IP Phone Feature Support by Protocol

Cisco Unified IP Phones 7962G, 7942G,
7961G, 7961G-GE, 7941G, and 7941G-GE
Features

SCCP

SIP

For More Information

Abbreviated Dialing

Supported

Basic Call Handling—Placing a Call: Additional
Options

Agent Greeting

Supported

Basic Call Handling—Answering a Call

Assisted Directed Call Park

Not supported

Supported

Advanced Call Handling—Storing and Retrieving
Parked Calls

Audible Message Waiting
Indicator

Supported

Accessing Voice Messages

Auto Answer

Supported

Using a Handset, Headset, and
Speakerphone—Using Auto Answer

Auto Dial

Supported

Basic Call Handling—Placing a Call: Basic Options

Barge (and cBarge)

Supported

Advanced Call Handling—Using a Shared Line

Busy Lamp Field (BLF)

Supported

Advanced Call Handling—Using BLF to Determine
a Line State

Busy Lamp Field (BLF)
Pickup

Supported

Advanced Call Handling—Using BLF to Determine
a Line State

Calling Features

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Appendix B

Table B-1

Feature Support by Protocol for Cisco Unified IP Phone

Cisco Unified IP Phone Feature Support by Protocol (continued)

Cisco Unified IP Phones 7962G, 7942G,
7961G, 7961G-GE, 7941G, and 7941G-GE
Features

SCCP

SIP

For More Information

Busy Lamp Field (BLF)
Speed Dial

Supported

Advanced Call Handling—Using BLF to Determine
a Line State

Call Back

Supported

Basic Call Handling—Placing a Call: Additional
Options

Call Chaperone

Supported

Call Display Restrictions

Supported

Call Forward All

Supported

Basic Call Handling—Forwarding Calls to Another
Number

Call Forward All Breakout

Supported

Basic Call Handling—Forwarding Calls to Another
Number

Call Forward All Loop
Prevention

Supported

Basic Call Handling—Forwarding Calls to Another
Number

Call Forward Busy

Supported

Basic Call Handling—Forwarding Calls to Another
Number

Call Forward Configurable
Display

Supported

Call Forward Destination
Override

Supported

Call Forward No Answer

Supported

Basic Call Handling—Forwarding Calls to Another
Number

Call Park

Supported

Advanced Call Handling—Storing and Receiving
Parked Calls

Call Pickup/Group Call
Supported
Pickup/Directed Call Pickup

Supported

Advanced Call Handling—Picking Up a Redirected
Call on Your Phone

Call Waiting

Supported

Basic Call Handling—Answering a Call

Caller ID

Supported

An Overview of Your Phone—Understanding
Touch Screen Features or An Overview of Your
Phone—Understanding Phone Screen Features

Client Matter Codes (CMC)

Supported

Not supported

Basic Call Handling—Placing a Call: Additional
Options

Conference

Supported

Basic Call Handling—Making Conference Calls

Computer Telephony
Integration (CTI)
Applications

Supported

Some support
Users do not interact with this feature directly. It is
(such as Call Park, configured on Cisco Unified Communications
MWI)
Manager

Directed Call Park

Supported

Advanced Call Handling—Storing and Receiving
Parked Calls

Distinctive Ring

Supported

Using Phone Settings—Customizing Rings and
Message Indicators

Calling Features

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Appendix B

Feature Support by Protocol for Cisco Unified IP Phone

Table B-1

Cisco Unified IP Phone Feature Support by Protocol (continued)

Cisco Unified IP Phones 7962G, 7942G,
7961G, 7961G-GE, 7941G, and 7941G-GE
Features

SCCP

SIP

For More Information

Do Not Disturb (DND)

Supported

Basic Call Handling—Using Do Not Disturb

Enbloc Dialing

Supported

Not Supported

Extension Mobility

Supported

Advanced Call Handling—Using Cisco Extension
Mobility

Extension Mobility
ChangePIN

Supported

Advanced Call Handling—Using Cisco Extension
Mobility

Extension Mobility Cross
Cluster

Supported

Fast Dial Service

Supported

Advanced Call Handling—Speed Dialing

Forced Authorization Codes
(FAC)

Supported

Not supported

Basic Call Handling—Placing a Call: Additional
Options

Help System

Supported

An Overview of Your Phone—Understanding
Feature Buttons and Menus

Hold/Resume

Supported

Basic Call Handling—Using Hold and Resume

Hold Reversion

Supported

Basic Call Handling—Using Hold and Resume

Hold Status

Supported

Using Hold and Resume

Hunt Group

Supported

Immediate Divert

Supported

Basic Call Handling—Answering a Call

Immediate
Divert—Enhanced

Supported

Basic Call Handling—Sending a Call to a Voice
Messaging System

Intelligent Session Control

Supported

Inter-Cluster Trust (Bulk
Certificate Replication)

Supported

Intercom

Supported

Intra-Cluster Trust (Bulk
Certificate Replication)

Supported

Join/Select

Supported

Basic Call Handling—Making Conference Calls

Join Across Lines/Select

Supported

Basic Call Handling—Making Conference Calls

Line select

Supported

Configuring Features, Templates, Services, and
Users—Telephony Features Available for the Phone

Line select for voice
messages

Supported

Configuring Features, Templates, Services, and
Users—Telephony Features Available for the Phone

Log Out of Hunt Groups

Supported

Advanced Call Handling—Logging Out of Hunt
Groups

Malicious Call ID

Supported

Advanced Call Handling—Tracing Suspicious Calls

Meet-Me Conference

Supported

Basic Call Handling—Making Conference Calls

Calling Features

Basic Call Handling—Placing or Receiving
Intercom Calls

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Appendix B

Table B-1

Feature Support by Protocol for Cisco Unified IP Phone

Cisco Unified IP Phone Feature Support by Protocol (continued)

Cisco Unified IP Phones 7962G, 7942G,
7961G, 7961G-GE, 7941G, and 7941G-GE
Features

SCCP

SIP

For More Information

Missed call logging

Supported

Using Call Logs and Directories

Mobile Connect

Supported

Advanced Call Handling—Answering a Call

Multilevel Precedence and
Preemption (MLPP)

Supported

Not supported

Advanced Call Handling—Prioritizing Critical
Calls

Multiple Calls per Line
Appearance

200

An Overview of Your Phone—Understanding Lines
vs. Calls

Mute

Supported

Basic Call Handling—Using Mute

On-hook Dialing/Pre-Dial

Supported

Basic Call Handling—Placing a Call: Basic Options

Other Group Pickup

Supported

Phone Secure Web Access

Supported

Plus Dialing

Supported

Using Call Logs

Privacy

Supported

Advanced Call Handling—Using a Shared Line

Programmable Line Keys

Supported

Feature descriptions throughout phone guide

Protected Calling

Supported

An Overview of the Cisco
Unified IP Phone—Understanding Security
Features for Cisco Unified IP Phones

Quality Reporting Tool
(QRT)

Supported

Troubleshooting—Using the Quality Reporting
Tool

Redial

Supported

Basic Call Handling—Placing a Call: Basic Options

Ringer Volume Control

Supported

Changing Phone Settings—Customizing Rings and
Message Indicators

Secure and Nonsecure
Indication Tone

Supported

Advanced Call Handling—Making and Receiving
Secure Calls

Secure Conference

Supported

Basic Call Handling—Making Conference Calls

Session Handoff

Supported

Advanced Call Handling—Using a Shared Line

Shared Line

Supported

Advanced Call Handling—Using a Shared Line

Sidetone Level

Supported

Supported (7941G
and 7961G only)

Single Button Barge

Supported

Advanced Call-Handling—Using Barge to Add
Yourself to a Shared-Line Call

Speed Dialing

Supported

Advanced Call Handling—Speed Dialing

SSH Access

Supported

Transfer

Supported

Time Zone Update

Supported

URL Dialing

Not supported

Supported

Using Call Logs and Directories—Using Call Logs

Video Support

Supported

Not supported

Understanding Additional Configuration Options

Calling Features

Basic Call Handling—Transferring Calls

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Appendix B

Feature Support by Protocol for Cisco Unified IP Phone

Table B-1

Cisco Unified IP Phone Feature Support by Protocol (continued)

Cisco Unified IP Phones 7962G, 7942G,
7961G, 7961G-GE, 7941G, and 7941G-GE
Features

SCCP

SIP

For More Information

Calling Features

VPN Client

Supported (7942G Not supported
and 7962G only)

Advanced Call Handling—Making and Receiving
Secure Calls

VPN Support in Phones

Supported

Voice Mail

Supported

Accessing Voice Messages section of the Phone
Guide

WebDialer

Supported

Customizing Your Phone on the Web—Configuring
Features and Services on the Web

Automatic Port
Synchronization

Supported

Call Statistics

Supported

Troubleshooting Your Phone—Viewing Phone
Administrative Data

Power Save Plus
(EnergyWise)

Supported

Not supported

An Overview of the Cisco Unified IP
Phone—Reducing Power Consumption on the
Phone

Remote Port Configuration

Supported

SSH Disable

Supported

Configuring Features, Templates, Services, and
Users—Telephony Features Available for the Cisco
Unified IP Phone

UCR 2008

Supported

Not supported

Configuring Features, Templates, Services, and
Users—Telephony Features Available for the Cisco
Unified IP Phone

Voice Quality Metrics

Supported

Troubleshooting Your Phone—Viewing Phone
Administrative Data

Supported

Cisco Unified IP Phone Service Application
Development Notes

Call Logs

Supported

Using Call Logs and Directories—Directory Dialing

Corporate Directories

Supported

Using Call Logs and Directories—Directory Dialing

Personal Directory
Enhancements

Supported

Using Call Logs and Directories—Directory Dialing

Settings

Services

SDK Compliance
Directories

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Appendix B

Table B-1

Feature Support by Protocol for Cisco Unified IP Phone

Cisco Unified IP Phone Feature Support by Protocol (continued)

Cisco Unified IP Phones 7962G, 7942G,
7961G, 7961G-GE, 7941G, and 7941G-GE
Features

SCCP

SIP

For More Information

Calling Features
Supplemental Features and Applications

Cisco Unified
Communications Manager
Assistant

Supported

Cisco Unified Communications Manager Assistant
User Guide

Cisco Unified
Communications Manager 
Auto-Attendant

Supported

Not supported

Cisco Unified Communications Manager Features
and Services Guide

Cisco Unified Business
Attendant Console, 
Cisco Unified Department
Attendant Console, or
Cisco Unified Enterprise
Attendant Console

Supported

These are third-party products. See
http://www.cisco.com/en/US/products/ps7282/prod
_maintenance_guides_list.html

Cisco Unified IP Phone
Expansion Module 7914

Supported (7962G Supported (7962G Cisco Unified IP Phone Expansion Module 7914
only)
only)
Phone Guide

Cisco Unified IP Phone
Expansion Module 7915

Supported (7962G Supported (7962G Cisco Unified IP Phone Expansion Module 7915
only)
only)
Phone Guide

Cisco Unified IP Phone
Expansion Module 7916

Supported (7962G Supported (7962G Cisco Unified IP Phone Expansion Module 7916
only)
only)
Phone Guide

Cisco VT Advantage

Supported

Not supported

Cisco VT Advantage User Guide

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A P P E N D I X

Supporting International Users
Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If
you are supporting Cisco Unified IP Phones in a non-English environment, see the following sections to
ensure that the phones are set up properly for your users:
•

Adding Language Overlays to Phone Buttons, page C-1

•

Installing the Cisco Unified Communications Manager Locale Installer, page C-1

•

Support for International Call Logging, page C-2

Adding Language Overlays to Phone Buttons
To support the needs of international users, the button labels on the Cisco Unified IP Phones exhibit
icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text
overlays to add to a phone. To order these language-specific overlays, go to this website:
http://www.overlaypro.com/cisco_systems?b=1

Note

Phone overlays are available only for languages in which the Cisco Unified IP Phone software has been
localized. All languages may not be immediately available, so continue to check the website for updates.

Installing the Cisco Unified Communications Manager Locale
Installer
If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install
the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every
Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that
you have the latest translated text, user and network locales, and country-specific phone tones available
for the Cisco Unified IP Phones. You can find locale-specific versions of the Cisco Unified
Communications Manager Locale Installer at
http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.

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Appendix C

Supporting International Users

Support for International Call Logging

For more information, see Software Upgrades in the Cisco Unified Communications Operating System
Administration Guide.

Note

All languages may not be immediately available, so continue to check the website for updates.

Support for International Call Logging
If your phone system is configured for international call logging, the call logs, redial, or call directory
entries may display a “+” symbol to represent the international escape code for your location. Depending
on the configuration for your phone system, the “+” may be replaced with the correct international
dialing code, or you may need to edit the number before dialing to manually replace the “+” with the
international escape code for your location. In addition, while the call log or directory entry may display
the full international number for the received call, the phone display may show the shortened local
version of the number, without international or country codes.

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A P P E N D I X

Technical Specifications
The following sections describe the technical specifications for the Cisco Unified IP Phones.
•

Physical and Operating Environment Specifications, page D-1

•

Cable Specifications, page D-2

•

Network and Access Port Pinouts, page D-2

Physical and Operating Environment Specifications
Table D-1 shows the physical and operating environment specifications for the Cisco Unified IP Phones.
Table D-1

Physical and Operating Specifications

Specification

Value or Range

Operating temperature

32° to 104°F (0° to 40°C)

Operating relative humidity

10% to 95% (non-condensing)

Storage temperature

14° to 140°F (–10° to 60°C)

Height

8 in. (20.32 cm)

Width

10.5 in. (26.67 cm)

Depth

6 in. (15.24 cm)

Weight

3.5 lb (1.6 kg)
Cisco Unified IP Phone 7962G and 7942G
• 100-240 VAC, 50-60 Hz, 0.5 A—when using the AC adapter

Power

•

48 VDC, 0.2 A—when using the in-line power over the network cable

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE
•

The phone can receive power from IEEE 802.3af-compliant data switches (Class III)

•

The phone can be powered locally with a power adapter (Cisco part number
CP-PWR-CUBE-3=) and the appropriate power cord (power requirements for the
power adapter: 100-240 VAC, 50-60 Hz, 0.5 A)

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Appendix D

Technical Specifications

Cable Specifications

Table D-1

Physical and Operating Specifications (continued)

Specification

Value or Range

Cables

Category 3/5/5e for 10-Mbps cables with 4 pairs
Category 5/5e for 100-Mbps cables with 4 pairs
Category 5e/6 for 1000-Mbps cables with 4 pairs
Note

Distance Requirements

Cables have 4 pairs of wires for a total of 8 conductors.

As supported by the Ethernet Specification, it is assumed that the maximum cable length
between each Cisco Unified IP Phone and the switch is 100 meters (330 feet).

Cable Specifications
•

RJ-9 jack (4-conductor) for handset and headset connection.

•

RJ-45 jack for the LAN 10/100BaseT connection

•

(labeled 10/100 SW on the Cisco Unified IP Phones 7962G, 7942G, 7961G and 7941G

•

labeled 10/100/1000 SW on the Cisco Unified IP Phones 7961G-GE and 7941G-GE).

RJ-45 jack for a second 10/100BaseT compliant connection
•

(labeled 10/100 PC on the Cisco Unified IP Phones 7962G, 7941G, 7961G and 7941G

•

labeled 10/100/1000 PC on the Cisco Unified IP Phones 7961G-GE and 7941G-GE).

48-volt power connector.

Network and Access Port Pinouts
Although both the network and access ports are used for network connectivity, they serve different
purposes and have different port pinouts.
•

The network port is labeled 10/100 SW or 10/100/1000 SW on the Cisco Unified IP Phone.

•

The access port is labeled 10/100 PC or 10/100/1000 PC on the Cisco Unified IP Phone.

Network Port Connector

Table D-2 describes the network port connector pinouts.
Table D-2

Network Port Connector Pinouts

Pin Number

Function

BI_DA+

BI_DA-

BI_DB+

BI_DC+

BI_DC-

BI_DB-

BI_DD+

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Appendix D

Technical Specifications
Network and Access Port Pinouts

Table D-2

Network Port Connector Pinouts (continued)

Pin Number

Function

BI_DD-

“BI” stands for bi-directional, while DA,
DB, DC and DD stand for “Data A”, “Data
B”, “Data C” and “Data D,” respectively.
Access Port Connector

Table D-3 describes the access port connector pinouts.
Table D-3

Access Port Connector Pinouts

Pin Number

Function

BI_DB+

BI_DB-

BI_DA+

BI_DD+

BI_DD-

BI_DA-

BI_DC+

BI_DC-

Note

“BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data
B”, “Data C” and “Data D”, respectively.

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D-3

Appendix D

Technical Specifications

Network and Access Port Pinouts

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A P P E N D I X

Basic Phone Administration Steps
This appendix provides minimum, basic configuration steps for you to perform the following actions:
•

Add a new user to Cisco Unified Communications Manager Administration

•

Configure a new phone for that user

•

Associate that user to that phone

•

Complete other basic end user configuration tasks

The procedures provide one method for performing these tasks and are not the only way to perform these
tasks. They are a streamlined approach to get a new user and corresponding phone running on the system.
These procedures are designed to be used on a mature Cisco Unified Communications Manager system
where calling search spaces, partitions, and other complicated configuration have already been done and
are in place for existing users.
This section contains these topics:
•

Example User Information for these Procedures, page E-1

•

Adding a User to Cisco Unified Communications Manager, page E-2

•

Configuring the Phone, page E-3

•

Performing Final End User Configuration Steps, page E-7

Example User Information for these Procedures
In the procedures that follow, examples are given when possible to illustrate some of the steps. Sample
user and phone information used throughout these procedures includes:
•

User’s Name: John Doe

•

User ID: johndoe

•

Phone model: 7961G

•

Protocol: SCCP

•

MAC address listed on phone: 00127F576611

•

Five-digit internal telephone number: 26640

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E-1

Appendix E

Basic Phone Administration Steps

Adding a User to Cisco Unified Communications Manager

Adding a User to Cisco Unified Communications Manager
This section describes steps for adding a user to Cisco Unified Communications Manager. Follow one
of the procedures in this section, depending on your operating system and the manner in which you are
adding the user:
•

Adding a User From an External LDAP Directory, page E-2

•

Adding a User Directly to Cisco Unified Communications Manager, page E-3

Adding a User From an External LDAP Directory
If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you
can immediately synchronize that directory to the Cisco Unified Communications Manager on which
you are adding this same user and the user’s phone by following these steps:

Note

Before you perform the following procedure, you must check the Enable Synchronizing from LDAP
Server check box in the LDAP System Configuration window of Cisco Unified Communications
Manager Administration (System > LDAP > LDAP System).
Procedure

Step 1

Log onto Cisco Unified Communications Manager Administration.

Step 2

Choose System > LDAP > LDAP Directory.

Step 3

Use the Find button to locate your LDAP directory.

Step 4

Click on the LDAP directory name.

Step 5

Click Perform Full Sync Now.

Note

Step 6

If you do not need to immediately synchronize the LDAP Directory to the Cisco Unified
Communications Manager, the LDAP Directory Synchronization Schedule on the LDAP
Directory window determines when the next auto-synchronization is scheduled. However, the
synchronization must occur before you can associate a new user to a device.

Proceed to Configuring the Phone, page E-3.

For more information and limitations on configuring LDAP system, see Cisco Unified Communications
Manager Administration Guide, LDAP System Configuration, LDAP Directory Configuration, and
LDAP Authentication Configuration and Cisco Unified Communications Manager System Guide, Cisco
Systems, Inc. Understanding the Directory.

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Appendix E

Basic Phone Administration Steps
Configuring the Phone

Adding a User Directly to Cisco Unified Communications Manager
If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications
Manager Administration by following these steps:
Procedure
Step 1

Choose User Management > End User, then click Add New. The End User Configuration window
appears.

Step 2

In the User Information pane of this window, enter the following:
– User ID—Enter the end user identification name. Cisco Unified Communications Manager does

not permit modifying the user ID after it is created. You may use the following special
characters: =, +, <, >, #, ;, \, , "", and blank spaces.
Example: johndoe
– Password and Confirm Password—Enter five or more alphanumeric or special characters for the

end user password. You may use the following special characters: =, +, <, >, #, ;, \, , "", and
blank spaces.
– Last Name—Enter the end user last name. You may use the following special characters: =, +,

<, >, #, ;, \, , "", and blank spaces.
Example: doe
– Telephone Number—Enter the primary directory number for the end user. End users can have

multiple lines on their phones.
Example: 26640 (John Doe’s internal company telephone number)
Step 3

Click Save.

Step 4

Proceed to the section Configuring the Phone, page E-3.

Configuring the Phone
First, perform the following procedure to identify the user’s phone model and protocol:
Procedure
Step 1

From Cisco Unified Communications Manager administration, choose Device > Phone.

Step 2

Click Add New.

Step 3

Select the user’s phone model from the Phone Type drop-down list, then click Next.

Step 4

Select the device protocol (SCCP or SIP) from the drop-down list, then click Next. The Phone
Configuration window appears.

On the Phone Configuration window, you can use the default values for most of the fields.
To configure the required fields and some key additional fields, follow these steps:

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E-3

Appendix E

Basic Phone Administration Steps

Configuring the Phone

Procedure
Step 1

For the required fields, possible values, some of which are based on the example of user johndoe, can
be configured as follows:
a.

In the Device Information pane of this window:
– MAC Address—Enter the MAC address of the phone, which is listed on a sticker on the phone.

Make sure that the value comprises 12 hexadecimal characters.
Example: 00127F576611 (MAC address on john doe’s phone)
– Description—This is an optional field in which you can enter a useful description, such as john

doe’s phone. This will help you if you need to search on information about this user.
– Device Pool—Choose the device pool to which you want this phone assigned. The device pool

defines sets of common characteristics for devices, such as region, date/time group, softkey
template, and MLPP information.

Note

Device Pools are defined on the Device Pool Configuration window of Cisco Unified
Communications Server Administration (System > Device Pool).

– Phone Button Template—Choose the appropriate phone button template from the drop-down

list. The phone button template determines the configuration of buttons on a phone and
identifies which feature (line, speed dial, and so on) is used for each button.

Note

Phone button templates are defined on the Phone Button Template Configuration
window of Cisco Unified Communications Manager Administration (Device > Device
Settings > Phone Button Template). You can use the search fields in conjunction with
the Find button to find all configured phone button templates and their current settings.

– Softkey Template—Choose the appropriate softkey template. The softkey template determines

the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the
common device configuration contains the assigned softkey template.

Note

Softkey templates are defined on the Softkey Template Configuration window of Cisco
Unified Communications Manager Administration (Device > Device Settings >
Softkey Template). You can use the search fields in conjunction with the Find button
to find all configured softkey templates and their current settings.

– Common Phone Profile—From the drop-down list box, choose a common phone profile from

the list of available common phone profiles.

Note

Common Phone Profiles are defined on the Common Phone Profile Configuration
window of Cisco Unified Communications Manager Administration (Device > Device
Settings > Common Phone Profile). You can use the search fields in conjunction with
the Find button to find all configured common phone profiles and their current settings.

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Appendix E

Basic Phone Administration Steps
Configuring the Phone

– Calling Search Space—From the drop-down list box, choose the appropriate calling search

space (CSS). A calling search space comprises a collection of partitions (analogous to a
collection of available phone books) that are searched to determine how a dialed number should
be routed. The calling search space for the device and the calling search space for the directory
number get used together. The directory number CSS takes precedence over the device CSS.

Note

Calling Search Spaces are defined on the Calling Search Space Configuration window
of Cisco Unified Communications Manager Administration (Calling routing > Class
of Control> Calling Search Space). You can use the search fields in conjunction with
the Find button to find all configured Calling Search Spaces and their current settings.

– Location—Choose the appropriate location for this Cisco Unified IP Phone.
– Owner User ID—From the drop-down menu, choose the user ID of the assigned phone user.
b.

In the Protocol Specific Information pane of this window, choose a Device Security Profile from the
drop-down list. To enable security features for a phone, you must configure a new security profile
for the device type and protocol and apply it to the phone. If the phone does not support security,
choose a non-secure profile.
To identify the settings that are contained in the profile, choose System > Security Profile > Phone
Security Profile.

Note

Step 2

The security profile chosen should be based on the overall security strategy of the company.

(For SIP Phones only) Also in the Protocol Specific Information pane of this window, choose the
applicable SIP Profile from the drop-down list.

In the Extension Information pane of this window, check the Enable Extension Mobility box if this
phone supports Cisco Extension Mobility.

In the Product Specific Configuration Layout pane of this window, enable the Video Capabilities
field if this field appears on your window.

Click Save.

Configure line settings:
a.

On the Phone Configuration window, click Line 1 on the left pane of the window. The Directory
Number Configuration window appears.

In the Directory Number field, enter a valid number that can be dialed.

Note

This field should contain the same number that appears in the Telephone Number field
on the User Configuration window.

Example: 26640 is the directory number of user John Doe in the example above.
c.

From the Route Partition drop-down list, choose the partition to which the directory number
belongs. If you do not want to restrict access to the directory number, choose for the
partition.

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E-5

Appendix E

Basic Phone Administration Steps

Configuring the Phone

From the Calling Search Space drop-down list (Directory Number Settings pane of the Directory
Number Configuration window), choose the appropriate calling search space. A calling search space
comprises a collection of partitions that are searched for numbers that are called from this directory
number. The value that you choose applies to all devices that are using this directory number.

In the Call Pickup and Call Forward Settings pane of the Directory Number Configuration window,
choose the items (for example, Forward All, Forward Busy Internal) and corresponding destinations
to which calls should be sent.
Example: If you want incoming internal and external calls that receive a busy signal to be forwarded
to the voice mail for this line, check the Voice Mail box next to the “Forward Busy Internal” and
“Forward Busy External” items in the left column of the Call Pickup and Call Forward Settings
pane.

In the “Line 1 on Device...” pane of the Directory Number Configuration window, configure the
following fields:
– Display (Internal Caller ID field)—You can enter the first name and last name of the user of this

device so that this name will be displayed for all internal calls. You can also leave this field
blank to have the system display the phone extension.
– External Phone Number Mask—Indicate phone number (or mask) that is used to send Caller ID

information when a call is placed from this line.
You can enter a maximum of 24 number and “X” characters. The Xs represent the directory
number and must appear at the end of the pattern.
Example: Using the john doe extension in the example above, if you specify a mask of
408902XXXX, an external call from extension 6640 displays a caller ID number of
4089026640.

Note

This setting applies only to the current device unless you check the check box at right
(Update Shared Device Settings) and click the Propagate Selected button. The check
box at right displays only if other devices share this directory number.

Click Save.

Click Associate End Users at the bottom of the window to associate a user to the line being
configured. Use the Find button in conjunction with the Search fields to locate the user, then check
the box next to the user’s name, and then click Add Selected. The user’s name and user ID should
now appear in the “Users Associated With Line” pane of the Directory Number Configuration
window.

Click Save. The user is now associated with Line 1 on the phone.

If the phone has a second line, configure Line 2.

Associate the user with the device:
– Choose User Management > End User.
– Use the search boxes and the Find button to locate the user you have added (for example, doe

for the last name).
– Click on the user ID (for example, johndoe). The End User Configuration window appears.
– Click Device Associations.
– Use the Search fields and the Find button to locate the device with which you want to associate

to the user.

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Appendix E

Basic Phone Administration Steps
Performing Final End User Configuration Steps

– Select the device, then click Save Selected/Changes. The user is now associated with the

device.
– Click the Go button next to the “Back to User” Related link in the upper-right corner of the

screen.
l.

Proceed to Performing Final End User Configuration Steps, page E-7.

Performing Final End User Configuration Steps
If you are not already on the End User Configuration page, choose User Management > End User to
perform some final configuration tasks. Use the Search fields and the Find button to locate the user (for
example, John Doe), then click on the user ID to get to the End User Configuration window for the user.
In the End User configuration window, do the following:
Procedure
Step 1

In the Directory Number Associations pane of the screen, set the primary extension from the drop-down
list.

Step 2

In the Mobility Information pane, check the Enable Mobility box.

Step 3

In the Permissions Information pane, use the User Group buttons to add this user to any user groups. For
example, you may want to add the user to a group that has been defined as a Standard CCM End User
Group.
To view all configured user groups, choose User Management > User Group.

Step 4

Click Save.

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E-7

INDEX

connecting

Symbols

disabled
"more" Softkey Timer

4-26

3-7

4-32

forwarding packets to
purpose

3-3

access to phone settings

Numerics

4-31, 7-8

Access web page

4-1

7-2, 7-9

adding

802.1X
authentication server
authenticator
description

Cisco Unified IP Phones using BAT

1-6
1-19

1-19

Troubleshooting

9-9, 9-10

Device Authentication

4-45

Device ID

Admin. VLAN ID

Alternate TFTP

4-11

assisted directed call park

4-45

EAP-MD5

B-1

B-6

audible message waiting indicator

4-45

802.1X Authentication Status menu

authenticated call
authentication

1-11, 3-15

authentication server, in 802.1X

auto answer

abbreviated dialing

AC adapter, connecting to
access, to phone settings

3-7
3-15, 4-2

4-8

4-26

5-3, B-1

Auto Line Select

access port

B-6

Auto Call Select
auto dial

1-20

5-3, B-1

AutoAttendant

5-2, B-1

1-19

4-24

authenticator, in 802.1X

5-3, B-1

1-16

Authentication URL

configuring

5-3

attendant console

4-46

5-9

B-1

any call pickup

4-45

options

states

4-7

anonymous call block

4-45

Shared Secret

4-40

2-11

anonymous call bock telephony features

EAP-MD5

about

2-9

users to Cisco Unified Communications
Manager 5-28

agent greeting

4-40

Realm

2-11

AdvanceAdhocConference service parameter

802.1X Authentication menu
about

Cisco Unified IP Phones manually

Cisco Unified IP Phones using auto-registration

1-20

network components
supplicant

1-19

4-26

automatic port synchronization

B-5

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01

IN-1

Index

auto pickup

call forward all

5-3

auto-registration
using

5-6

call forward busy

call forward no answer

2-9

auxiliary VLAN

destination override

5-6

display, configuring

5-6

loop breakout

List.xml file

call forward busy

6-3, 6-4

6-4, 6-5

1-21, 5-4, B-1

call security restrictions

1-17

BAT (Bulk Administration Tool)
BLF for Call Lists

2-11

4-26

block external to external transfer
BootP

5-4

B-2

Bootstrap Protocol (BootP)

call forward destination override

5-6, B-2

call forward display, configuring

5-9

call forward no answer
call logs

B-5

call park

5-6, B-2

5-5, B-1

Busy Lamp Field (BLF) speed dial
busy lamp field speed dial

B-2

5-3, B-2
5-7

call security restrictions using Barge

1-5

Busy Lamp Field (BLF) Pickup

B-2
B-2

call recording

4-13

B-2

call forward configurable display

call pickup

1-5

BOOTP Server

B-2

call forward all loop prevention

6-3

PNG file

5-6

call forward all breakout

6-3

custom

barge

call forward all

6-5

5-6

loop prevention

background image
configuring

5-6

call forward no coverage

2-3

creating

5-6

5-5

B-1, B-2

call statistics

B-5

Call Statistics screen
call waiting

1-17

8-1

5-7, B-2

CAPF (Certificate Authority Proxy Function)
cbarge

5-4, B-1

cell phone interference

cable lock, connecting to phone

3-12

1-14

1-1

certificate trust list file
See CTL file

call
authenticated
encrypted

call back

1-17

5-8, B-3

Cisco Extension Mobility Cross Cluster Service

B-2

caller id blocking
5-6

5-5, B-2

Cisco IP Manager Assistant (Cisco IPMA)

5-7

5-8
B-3

5-8

Cisco Peer to Peer Distribution Protocol (CPPDP)

5-7, B-2

call forward

Cisco Extension Mobility Change PIN

Cisco Extension Mobility Cross Cluster (EMCC)

5-5

call display restrictions
caller ID

See CDP

1-16

security interactions
Call Back

Cisco Discovery Protocol

1-16

1-6

Cisco Unified Communications Manager
adding phone to database of
attendant console

2-8

B-6

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OL-23091-01

IN-2

Index

AutoAttendant

secure

B-6

interactions with

conference joining

2-2

required for Cisco Unified IP Phones
verifying settings

B-6

Cisco Unified IP Phone
adding manually to Cisco Unified Communications
Manager 2-11
adding to Cisco Unified Communications
Manager 2-8

configuring user services

1-21, 1-25

installation requirements

6-1

overview

2-5

2-8

registering with Cisco Unified Communications
Manager 2-9, 2-11
technical specifications

D-1

using LDAP directories

5-24

handset

3-6

headset

3-6

to AC adapter

3-7

to a computer

3-7
3-7

connecting IP Phones to other IP Phones (daisy
chaining) 9-10
corporate directories

7-1

CTI applications

Cisco Unified IP Phone Expansion Module

B-5

5-9

CTL file

3-9

deleting from phone

8-13

requesting

B-6

9-14

2-7

custom phone rings

9-13

about

B-6

cleaning the Cisco Unified IP Phone

creating

9-18

6-2
6-2, 6-3, 6-5

PCM file requirements

8-3, 8-9

client matter codes

5-27

5-28

to the network

9-13

Cisco VT Advantage

5-25

connecting

2-3

troubleshooting

5-24

5-32

user features

3-12

attaching to phone

5-24

softkey templates
5-25

4-2

1-21

Power Save

1-21

modifying phone button templates

6-3

5-8, B-2

computer telephony integration (CTI) applications
conference

modifying

phone button templates

installation overview

Clear softkey

1-14

personal directories

5-28

1-25

support

encrypted

overview

1-21

installation checklist

status screen

9-5

LDAP directories

1-22

configuration requirements

web page

creating

from a Cisco Unified IP Phone

configuration checklist

resetting

5-32

configuring

9-18

registering

Power Save
configuration file

5-1

Cisco Unified Communications Manager Assistant

mounting to wall

5-6, 5-9

Configuration

9-4

adding telephony features using

power

5-9

configurable call forward display

3-2

Cisco Unified Communications Manager Administration

cleaning

1-16, B-4

B-2

5-9, B-2
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

IN-3

OL-23091-01

Index

documentation, for users

Domain Name
data VLAN

2-3

Default Router 1-5

7-2, 7-11

device authentication

do not disturb
4-45

1-13

overview

DSCP For Configuration
DSCP For Services

4-33

4-18

EAP-MD5

Device Information web page

7-2, 7-4

4-45

editing, configuration values

4-9

4-3

enbloc dialing

description

1-6

troubleshooting

disabling
9-7

DHCP IP address
DHCP Server

B-3

encrypted call

DHCP Address Released

4-11

1-16

encrypted configuration files

9-12

encryption

1-11

media

1-14

4-10

4-14

1-14

EnergyWise

DHCPv6 Address Released
directed call park

4-15

configuration

5-9, B-2

directed call pickup

description

5-9

Directories URL

1-4

4-23

Erase softkey

9-14
9-3

Ethernet Configuration menu

directory numbers, assigning manually

2-11

about

5-9

4-31

Span to PC Port option

disabling enbloc dialing

B-3

5-9, B-2

5-10

4-31

Ethernet Information web page
extension mobility
external power

troubleshooting
verifying settings
4-10

documentation

7-2, 7-9

5-8, B-3

Extension Mobility Cross Cluster

DNS server

DNS Server 1-5

5-31

error messages, used for troubleshooting

B-5

distinctive ring

5-31

user options web page defaults

B-5

direct transfer

1-21

call forward options

directory
corporate

5-31

enterprise parameters

directories button, description of

additional

4-33

4-3

4-1

sub-menus

DND

4-33

4-2

editing values

personal

4-10

5-10, B-3

DSCP For Call Control

Device Configuration menu

DHCPv6

4-7

Domain Name System (DNS) server

4-10

Device Authentication

DHCP

4-7

Domain Name System (DNS)

Debug Display web page

displaying

A-2

B-3

2-4

9-8
9-4

F
fast dial

B-3

iii-xii
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IN-4

Index

fast dials

connecting

address book

light strip

5-26

fast dial service

1-5

headset

5-10

audio quality

feature buttons
directories
help

3-6

connecting

1-4

disabling

1-5

messages

3-5
3-4

3-5

enabling wireless headset hookswitch control

1-4

services

1-5

quality

settings

1-5

using

features

3-5
3-4

wireless, enabling

configuring on phone, overview

headset button

1-11

Headset Enabled

informing users about, overview

height, adjusting

file authentication

1-14

3-6

help system
6-4

RingList.xml

hold
6-2

3-11

Firmware Versions screen

8-12

5-11, B-3

ihold

8-12

hold status
1-4

5-12, B-3

5-12

hookswitch clip, removing

using to adjust phone height
forced authorization codes

5-12

B-3

hold reversion

footstand

1-5

5-11, B-3

hold status

firmware, verifying version

button, identifying

4-28

help button, description of

file format
List.xml

headset port

3-5

1-5

configuring with Cisco Unified Communications
Manager, overview 1-10
1-11

3-11

Host Name

5-11, B-3

3-5

3-3

4-6

HTTP, description

1-6

HTTP Configuration menu
about

4-23

options
G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC
G.722 codec

4-31

1-1

Authentication URL
Directories URL

G.729

1-1

Idle URL

G729a

1-1

Idle URL Time

G729ab
G729b

1-1

4-23

4-24
4-24

Information URL

1-1

Messages URL

GARP Enabled
group call pickup

4-32
5-11, B-2

4-24

4-23
4-23

Proxy Server URL
Services URL

4-24

4-23

hunt group
log out of hunt groups

hunt group display
handset

5-14

5-12, B-3

hunt groups
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

IN-5

OL-23091-01

Index

log out

IPv6 DNS Server 1-2

B-3

Hypertext Transfer Protocol

IPv6 Load server

See HTTP

4-38

IPv6 Log server

Hypertext Transfer Protocol (HTTP), description

1-6

4-38

IPv6 on the Cisco Unified IP Phone
IPv6 Prefix Length

4-15

1-8

4-14

IPv6 TFTP Server 1

4-16

IPv6 TFTP Server 2

4-17

icon
shield

1-11

idle display
timeout

join

4-24

XML service
Idle URL

across lines

4-24

B-3

iLBC codec

9-12

keypad, description

image authentication
immediate divert

5-12, B-3

Information URL

5-12

4-23

Cisco Unified Communications Manager
configuration 3-2
network requirements

3-2

2-8

Intelligent Session Control

1-21
5-12

B-3

interference, cell phone

1-1

International Call Logging
Internet Protocol (IP)
IP Address

C-2

1-7

9-3

4-6

IPv6 Configuration

1-4

5-13, B-3

Line select for voice messages
List.xml file

5-13, B-3

6-3, 6-4

4-36

asset ID

4-37

PC port

7-8

power priority

4-37

4-37
7-8

Locale Configuration menu
about

4-14

IPv6 Alternate TFTP

line buttons, identifying

SW port

IP address, troubleshooting
IPv6 Address

1-5

LLDP-MED

4-9

IPv4 Configuration

light strip

LLDP

5-13, B-3

C-1

LDAP directories, using with Cisco Unified IP
Phone 5-24

Line Select

requirements, overview
mobile connect

L
language overlays

installing

preparing

1-5

1-13

Immediate Divert enhanced feature

intercom

B-3

4-24

Idle URL Time
ihold

5-13, B-3

4-24, 4-25

options
4-15

Network Locale

4-6

IPv6 Default Router 1-2

4-24

Network Locale Version
4-14

User Locale

4-25

4-24

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01

IN-6

Index

User Locale Char Set
User Locale Version
Locale Installer

missed call logging

4-24

MLPP

4-24

B-4

mobile connect

C-1

localization

5-12, 5-14

mobile voice access

Installing the Cisco Unified Communications Manager
Locale Installer C-1
phone button overlays for
logging, missed call
Logging Display

C-1

Model Information screen

8-1

multilevel precedence and preemption
multiple calls per line

4-32

B-3

mute

4-36, 9-12

5-15

5-15, B-4

mute button, description of

IPv6 Log server

B-4

multiple calls per line appearance
music-on-hold

hunt groups

5-14

multilevel precedence and preemption (MLPP)

5-14, B-4

log out
Log server

5-14, B-4

1-5

4-38

N
M
native VLAN
MAC address

2-13, 4-6

navigation button, description of

malicious caller identification (MCID)
malicious call ID

5-14

B-3
1-14

Media Configuration menu

4-2
4-3, 8-17

4-6

IPv4

Headset Enabled
Recording Tone

4-28
4-29

Recording Tone Duration

4-30

Recording Tone Local Volume
Recording Tone Remote Volume
Speaker Enabled

4-29

5-14, B-3

messages button, description of
Messages URL
message waiting

4-13

DHCP

1-4

4-10

4-9

DHCP Address Released
4-10

DNS Server 1-5
IP Address

4-11

4-10

4-9
4-10

TFTP Server 1

4-12

TFTP Server 2

4-13

IPv6

4-23

DHCPv6

5-14

metrics, voice quality

BOOTP Server

Subnet Mask

1-14

meet-me conference

4-11

DHCP Server
4-28

Wireless Headset Hookswitch Control
Enabled 4-28
media encryption

Alternate TFTP

Default Router 1-5
4-29

4-28

Video Capability Enabled

1-14

displaying
Host Name

options

MIC

4-5

editing values

4-28

1-5

Network Configuration menu
about

manufacturing installed certificate (MIC)
about

2-3

7-12

4-14

DHCPv6 Address Released
IPv6 Address

4-15

4-14

IPv6 Alternate TFTP

4-15

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

IN-7

OL-23091-01

Index

IPv6 Default Router 1-6
IPv6 DNS Server 1-2
IPv6 Prefix Length

4-14

4-15

configuring

4-16

IPv6 TFTP Server 2

4-17

MAC Address

4-8

connecting to

3-7

network requirements, for installing
network statistics

4-2

options

Network web page

CDP on PC port

7-2, 7-9

4-35, 7-8, 9-12
4-35, 7-8

4-7

O
on hook call transfer

5-15

Operational VLAN ID

4-7

on-hook dialing/pre-dial

PC Port Configuration

4-8

onhook predialing

PC VLAN

4-9
4-8

7-2, 7-5

network connections, access port

3-3

network connectivity, verifying
networking protocol
1-6

9-3

P
padlock icon

4-3, 8-17

PCM file requirements, for custom ring types
LLDP

PC Port Disabled
1-6

PC VLAN

4-9

1-6

Peer firmware sharing

HTTP

1-6

personal address book

1-7

RTCP
RTP
SIP
TCP

personal directory

1-8

5-24

B-5

phone button template

1-8

modifying

1-8

for personal address book or fast dials

1-8

phone button templates

TLS

1-8

phone hardening

UDP

1-8

phone lines, buttons for

Network Locale

5-26

personal directories, configuring

1-7

TFTP

4-36, 9-12

phone button template
1-7

SCCP

4-8

4-32

DHCP
IP

6-3

4-36, 7-8

PC Port Configuration

1-6

CPPDP

5-15, B-4

PC port

1-5

CDP

other group pickup

4-7

4-2

Network Configuration web page

BootP

5-15

4-1

unlocking options

802.1X

B-4

Operational VLAN ID

SW Port Configuration
overview

8-9

4-7

CDP on switch port
Domain Name

3-2

7-9, 8-9

Network Statistics screen

4-6

Admin. VLAN ID

9-7

network port

4-14

IPv6 TFTP Server 1
locking options

network outages, identifying

4-24

Network Locale Version

5-26

5-25

1-15

phone secure web access

1-4
B-4

4-25
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

OL-23091-01

IN-8

Index

phone settings access

DSCP For Services

4-1

physical connection, verifying
plus dialing
PNG file
PoE

QRT

9-6

B-4

QRT softkey

B-4

5-16, 9-15

quality reporting tool

6-4, 6-5

4-33

B-4

Quality Reporting Tool (QRT)

2-4

5-16, 9-15

ports
access

3-3

network

3-3

power

Real-Time Control Protocol

EnergyWise configuration
EnergyWise description
external

See RTCP

1-21

Real-Time Transport Protocol

2-3, 2-4

for the phone
outage
PoE

5-31

See RTP

2-3

Recording Tone

2-4

Recording Tone Duration

2-4

4-30

Recording Tone Local Volume

power over Ethernet

redial

power source
9-8

reset, factory

2-4
5-15

basic

5-16, B-4

9-14

9-13

Cisco Unified IP Phone

Private Line Automated Ringdown (PLAR)
programmable buttons, description

5-15

1-4

5-16, B-4

continuously

9-6

intentionally

9-7

methods

protected call
description

B-5

resetting

presence-enabled directories

programmable line keys

resume
1-17

protected calling

9-13

B-3

ringer, indicator for

B-4

1-5

ringer volume control

B-4

description

5-16

RingList.xml file format

Protected Calls

1-17

ring setting

Proxy Server URL

4-29

5-16, B-4

remote port configuration

causing phone to reset
power injector

4-29

Recording Tone Remote Volume

See PoE

privacy

4-29

6-2

5-17

4-24

S
Q
SCCP
QoS Configuration menu
about

1-8

SCCP, description

4-33

SDK compliance

options

1-8
B-5

secure and nonsecure indication tone

DSCP For Call Control
DSCP For Configuration

4-33

secure conference

5-18, B-4

5-18

4-33

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

IN-9

OL-23091-01

Index

description
establishing

select

1-16

B-3

services

1-16

identifying

1-16

configuring for users

restrictions

1-17, 1-18

description

security restrictions
secure conferencing

5-28

services button, description of

B-4

secure SRST reference

5-19

subscribing to

1-18

5-28

Services URL

1-14

securing the phone with a cable lock

4-23

Services URL button

3-12

security
CAPF (Certificate Authority Proxy Function)

1-14

5-19

Session Handoff

B-4

session handoff

5-19

configuring on phone

3-15

settings button, description of

device authentication

1-13

Settings menu access

encrypted configuration file
file authentication

1-14

image authentication

Locally Significant Certificate (LSC)
media encryption

description

1-14, 1-15

1-14

5-20
B-4

1-8

softkey buttons

1-14

description of

1-14

1-5

softkey templates, configuring

9-9

Security Configuration menu

Span to PC Port

options
802.1X Authentication Status
GARP Enabled

Speaker Enabled

4-40

speakerphone

4-40

4-32

buttons

PC Port Disabled

4-32

template for

VPN Client

SRST

4-32

5-25

5-20, B-4

4-19, 7-6

standard (ad hoc) conference

4-40

startup problems

4-32

Security Configuration menu (on Device menu)

9-1

accessing TFTP server
configuring VLAN

4-32
1-14, 1-15

See External Call Control and Call Chaperone

5-9

startup process

4-39

security profiles

1-4

speed dialing

4-32

Web Access Enabled

Security Mode

4-28

speed dial

4-32

Voice VLAN Enabled

3-4

1-5

Logging Display
Security Mode

5-27

4-31

Speaker button, disabling

802.1X Authentication

about

1-14

SIP

1-14

signaling authentication
troubleshooting

1-11

single button barge

1-15

signaling encryption

shield icon

silent monitoring

secure SRST reference
security profiles

5-19, B-4

signaling encryption

3-15

1-14

phone hardening

shared line

1-5

3-15, 4-2

signaling authentication

1-13

1-5

B-2

2-7

contacting Cisco Unified Communications
Manager 2-8

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01

IN-10

Index

loading stored phone image
obtaining IP address
obtaining power

auto answer

2-7

requesting CTL file

5-3

audible message waiting indicator

2-7

requesting configuration file
understanding

any call pickup

2-7

auto dial

2-8

5-3

auto pickup

2-7

barge

2-7

statistics

5-3

1-21, 5-4

block external to external transfer

network

Busy Lamp Field (BLF) Pickup

7-9

streaming
Status menu

5-5, B-1

Busy Lamp Field (BLF) speed dial

7-11

Call Back

8-1, 8-2

status messages

5-4

5-5

call display restrictions

8-3

Status Messages screen

caller ID

8-3

Status Messages web page
status screen

call forward

expansion module

5-5

5-7

caller id blocking

7-2, 7-11

5-7

5-6

call forward destination override

8-13

5-5

5-6

Stream 0 web page

7-11

call park

Stream 1 web page

7-3, 7-11

call recording

Stream 2 web page

7-3, 7-11

call waiting

Stream 3 web page

7-3, 7-11

cbarge

Stream 4 web page

7-3, 7-11

Cisco Extension Mobility Change PIN

Stream 5 web page

7-3, 7-11

Cisco Extension Mobility Cross Cluster (EMCC)

streaming statistics

7-11

Cisco IP Manager Assistant (Cisco IPMA)

Subnet Mask

5-6
5-7
5-7

5-4

client matter codes

4-10

supplicant, in 802.1X

conference

1-19

Survivable Remote Site Telephony

internal Ethernet

direct transfer

2-2

SW port

5-9

do not disturb (DND)

4-37, 7-8

SW Port Configuration

5-9

distinctive ring

LLDP-MED

5-9

directed call pickup

2-2

enbloc dialing

4-8

5-10

extension mobility
fast dial service

5-8

5-10

forced authorization codes

TCP

group call pickup

1-8

technical specifications, for Cisco Unified IP Phone

help system
hold

telephony features
abbreviated dialing

D-1

5-2

5-6, 5-9

5-9

directed call park

Cisco Catalyst

5-8

5-9

CTI applications

switch

5-8

configurable call forward display

See SRST

5-8, B-3

5-11

hold reversion

5-12

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

IN-11

OL-23091-01

Index

hunt group display
immediate divert
intercom

description

5-12

4-38

5-13

log out of hunt groups
Log server

message waiting

5-15

other group pickup

5-21, B-4

transferring incoming mobile calls to remote
destinations 5-12, B-3

Transport Layer Security

5-15

See TLS

5-15

Peer firmware sharing

Trivial File Transfer Protocol

4-36, 9-12

presence-enabled directories

See TFTP

5-15

troubleshooting

5-16

programmable line keys

Cisco Unified Communications Manager settings

5-16

Cisco Unified IP Phone Expansion Module

5-16

ring setting

DHCP

5-17

secure and nonsecure indication tone
secure conference

session handoff

5-19

silent monitoring

time zone update

5-21

network outages

9-7

phones resetting

9-7

9-3

9-6

9-9

services on Cisco Unified Communications
Manager 9-4
TFTP settings

5-21

video support

9-4

network connectivity

security

5-20

9-13

9-8

physical connection

5-20

Time-of-Day Routing

video mode

DNS

IP addressing and routing

Services URL button

speed dialing

5-18

9-4

9-7

DNS settings

5-18

5-19

9-3

VLAN configuration

9-7

5-21
5-22

voice messaging system
VPN client

5-21, B-4

See TCP

on hook call transfer

transfer

5-21

Transmission Control Protocol

5-15

shared line

5-15

3-2

2-5

transfer

5-14

multiple calls per line appearance

services

1-12

time zone update

multilevel precedence and preemption (MLPP)

redial

4-13

TLS

mobile voice access

privacy

TFTP Server 2

Time-of-Day Routing

5-14

music-on-hold

4-12

time, displayed on phone

5-14

mobile connect

TFTP Server 1

IPv6

4-36, 9-12

meet-me conference

9-3

TFTP settings

5-14

malicious caller identification (MCID)

mute

1-8

troubleshooting

5-13

IPv6 Log server
join

TFTP

5-12

5-22

5-22
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

OL-23091-01

IN-12

Index

UCR 2008

video

5-34

description

Video Capability Enabled

5-21

POST update error
Security Error
Setting up

video mode

9-6

4-28

5-21

video support

9-6

5-22

VLAN

5-34

auxiliary, for voice traffic

UI Configuration menu
description

B-4

configuring

4-26

options

2-3

4-7

configuring for voice networks

Auto Call Select

4-26

native, for data traffic

Auto Line Select

4-26

verifying

BLF for Call Lists

Wideband Handset UI Control

voice mail

4-27

2-3

9-7

VLAN, interaction with

4-26

2-2

B-5

uncompressed wideband (16bits, 16kHz) audio

1-1

voice messaging system

Understanding DHCPv6 and Autoconfiguation

4-17

voice messaging system, accessing

Unified CM 1-5

voice quality metrics

4-19

Unified CM Configuration menu
URL dialing

voice VLAN

4-19

User Datagram Protocol
4-24

User Locale Char Set
User Locale Version

VPN Client

4-40

VPN client

5-22, B-5

VPN configuration

4-24

4-32
1-5

4-40

VPN support in phones

4-24

A-3

2-3

volume button, description of

See UDP
User Locale

5-22

7-12, B-5

Voice VLAN Enabled

B-4

2-2

B-5

User Options web page
description

5-29

giving users access to

5-29, A-1

user options web page

wall mounting, Cisco Unified IP Phone

call forward settings

5-30

Web Access Enabled

users

WebDialer

accessing voice messaging system

A-3

adding to Cisco Unified Communications
Manager 5-28
configuring personal directories
documentation for

A-4

A-2
A-1

required information

A-1

subscribing to services

web page
about

7-1

Access
accessing

7-2, 7-9
7-2
7-2, 7-11

Device Information
disabling access to

A-3

using phone templates to add phones

4-32

B-5

Debug Display

providing support to

Ethernet Information
2-11

3-12

Network

7-2, 7-4
7-3
7-2, 7-9

7-2, 7-9

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

IN-13

OL-23091-01

Index

Network Configuration

7-5

Network Configuration web page
preventing access to
Status Messages
Stream 0

7-11

Stream 1

7-3, 7-11

Stream 2

7-3, 7-11

Stream 3

7-3, 7-11

Stream 4

7-3, 7-11

Stream 5

7-3, 7-11

wideband codec
wideband handset
option

7-3

7-2, 7-11

1-1
4-30

4-27

user controllable

4-27

Wideband Handset UI Control
wideband headset
option

7-2

4-27

4-30

4-27

user controllable

4-27

Wireless Headset Enabled

4-28

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01

IN-14

Index

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

IN-15

OL-23091-01

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.4
Linearized                      : No
Tagged PDF                      : Yes
Page Mode                       : UseOutlines
Page Count                      : 252
Language                        : en
Producer                        : Acrobat Distiller 9.2.0 (Windows); modified using iText 2.1.7 by 1T3XT
Access Level                    : Customer,Guest,Partner
Description                     : 
Secondary Concept               : 
Ia Path                         : cisco.com#Products#Cisco Products#Collaboration Endpoints#IP Phones#Cisco Unified IP Phone 7900 Series#Cisco Unified IP Phone 7962G
Content Type                    : cisco.com#US#postSales
Modify Date                     : 2013:11:22 16:16:07-08:00
Entitlement Expression          : contains( "0,1,2,3,4,7" , $profileField[3] )
Title                           : Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Creator                         : FrameMaker 7.1
Doc Type                        : TSD Products Administration Guide Book
Country                         : US
Concept                         : Cisco Unified IP Phone 7962G
Date                            : 2011-05-13T10:30:00.000-07:00
Create Date                     : 2012:09:19 12:43:40Z
Author                          : cxleavit

EXIF Metadata provided by EXIF.tools

Cisco Systems Administration 8 6 Users Manual Unified IP Phone 7962G, 7942G, 7961G, 7961G GE, 7941G, And 7941G GE Guide For Communications

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