Cisco Systems RTBIZ0352 Cisco Unified IP Endpoint 9951 with BT Module User Manual 9951 User Manual 106 152

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Document ID	1222601
Application ID	7jWDtv3QB3Ud4SyDtZd4dg==
Document Description	9951-User-Manual-106-152
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	231.26kB (2890791 bits)
Date Submitted	2010-01-05 00:00:00
Date Available	2010-01-06 00:00:00
Creation Date	2009-12-01 15:49:27
Producing Software	Acrobat Distiller 8.1.0 (Windows)
Document Lastmod	2009-12-01 15:49:42
Document Title	Cisco Unified IP Phones 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
Document Creator	FrameMaker 7.2
Document Author:	lkmorgan

The Cisco Unified CM User Options main web page displays. From this page you can select User
Options to select a device, access User Settings, Directory features, your Personal Address Book,
and Fast Dials.
7. To sign out of user options, select Logout.
Device
You can make changes to your device settings on your phone from the User Options web pages. You
can make changes to these device settings on your phone:
• Lines
• Speed-dial settings
• Phone services
Related Topics
Speed Dial, page 89
Select a Device From the User Options Web Pages
1. After you have signed in to your User Options web pages, select User Options > Device.
The Device Configuration page displays. Toolbar buttons located at the top of the Device
Configuration page are specific to the selected device type.
2. If you have multiple devices assigned to you, select the appropriate device (phone model,
Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu.
Customize Do Not Disturb Options
1. Sign in to your User Options web pages. Your system administrator sets up the Do Not Disturb
(DND) feature for your phone.
2. From the drop-down menu, select User Options > Device.
3. Set the following options:
– Do Not Disturb—Check the check box to enable or disable DND.
– DND Option—Select None, Ringer Off (to turn off only the ringer), Call Reject, or Use
Common Phone Profile Setting.
– DND Incoming Call Alert (applies to either DND option set)—Set the alert to Beep Only,
Flash Only, Disable, or select “None” (to use the “Alert” setting set up by your system
administrator).
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User Options
Related Topics
Do Not Disturb, page 78
Line Settings
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns,
and other line-specific settings.
You can set up other line settings directly on your phone:
• Set up call forwarding for your primary phone line
• Change rings, display, and other phone-model specific settings
Related Topics
• Call Forward All, page 70
• Call History, page 49
Set Up Call Forwarding Per Line
1. Sign in to your User Options web page.
2. Select User Options > Device.
3. Select a phone from the Name drop-down menu.
4. Select Line Settings.
5. If you have more than one directory number (line) assigned to your phone, select a line from the
Line drop-down menu.
6. In the Incoming Call Forwarding area, select call forwarding settings for various conditions.
7. Select Save.
Related Topics
Call Forward All, page 70
Change the Voice Message Indicator Setting Per Line
1. Sign in to your User Options web page.
2. Select User Options > Device.
3. Select a phone from the Name drop-down menu.
4. Select Line Settings.
5. If you have more than one directory number (line) assigned to your phone, select a line from the
Line drop-down menu.
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6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message
waiting setting prompts your phone to display a steady red light from the handset light strip to
indicate a new voice message.
7. Select Save.
Change the Audible Voice Message Indicator Setting Per Line
1. Sign in to your User Options web page.
2. Select User Options > Device.
3. Select a phone from the Name drop-down menu.
4. Select Line Settings.
5. If you have more than one directory number (line) assigned to your phone, select a line from the
Line drop-down menu.
6. In the Audible Message Waiting Lamp area, choose from various settings.
7. Select Save.
Change the Ring Settings Per Line
1. Sign in to your User Options web page.
2. Select User Options > Device.
3. Select a phone from the Name drop-down menu.
4. Select Line Settings.
5. If you have more than one directory number (line) assigned to your phone, select a line from the
Line drop-down menu.
6. In the Ring Settings area, set the option for Ring Setting (Phone Idle) and Ring Setting (Phone
Active) from the drop-down menus. The options are:
– Use System Default
– Disable
– Flash Only
– Ring Once
– Ring
– Beep Only [this option is only available for Ring Setting (Phone Active)]
7. Select Save.
Change or Create a Line Text Label for Your Phone Display
1. Sign in to your User Options web page.
2. Select User Options > Device.
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3. Select a phone from the Name drop-down menu.
4. Select Line Settings.
5. If you have more than one directory number (line) assigned to your phone, select a line from the
Line drop-down menu.
6. In the Line Text Label area, enter a text label.
Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
7. Select Save.
Speed Dial on the Web
Depending on how your phone has been set up, you can use speed-dial line buttons and speed-dial
codes, which you can set up on your User Options Web pages.
Set Up Speed-Dial Buttons
1. Sign in to your User Options Web pages.
2. Select User Options > Device.
3. Select a phone from the Name drop-down menu.
4. Select Speed Dials.
5. In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone.
6. Select Save.
Set Up Speed-Dial Codes
1. Sign in to your User Options Web pages.
2. Select User Options > Device.
3. Select a phone from the Name drop-down menu.
4. Select Speed Dials.
5. In the Abbreviated Dial Settings area, enter a number and label for a speed-dial code.
6. Select Save.
Phone Services
Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your
phone. You can assign a service to a speed-dial button from the User Options web page.
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The services available for your phone depend on how the system administrator set up the phone system
and which services you are subscribed to. For more information, see your system administrator.
If only one service is set up, the service opens by default. If more than one service is set up, select an
option from the menu.
Select a service by using one of these feature buttons:
(Feature button that your system administrator sets up)
Messages
Applications
Contacts
Subscribe to a Service
1. Sign in to your User Options web page.
2. Select User Options > Device.
3. Select a phone from the Name drop-down menu.
4. Select Phone Services.
5. Select Add New.
6. Select a service from the drop-down list and select Next.
7. Change the service label and/or enter additional service information, if available (optional).
8. Select Save.
Search for Services
1. Sign in to your User Options web page.
2. Select a device.
3. Select Phone Services. Access a Service on Your Phone
4. Select Find.
Change or End Services
1. Sign in to your User Options web page.
2. Search for services.
3. Select one or more entries.
4. Select Delete Selected.
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User Options
Change a Service Name
1. Sign in to your User Options web page.
2. Search for services.
3. Select a service name.
4. Change the information and select Save.
Add a Service to an Available Programmable Feature Button
1. Sign in to your User Options web page.
2. Select User Options > Device.
3. Select a phone from the Name drop-down menu.
4. Select Service URL. Your system administrator sets up a service URL button for your phone.
5. Select a service from the Button Service drop-down list.
6. If you want to rename the service, edit the label fields.
Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
7. Select Save.
8. Select Reset to reset your phone (necessary to see the new button label on your phone).
User Settings
Your PIN and password allow you to access different features and services. For example, use your PIN
to sign in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to
sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more
information, see your system administrator.
User settings include your browser password, PIN, and language (locale) settings.
Change Your Browser Password
1. Sign in to your User Options web pages.
2. Select User Options > User Settings.
3. Enter your Current Password.
4. Enter your New Password.
5. Reenter your new password in the Confirm Password field.
6. Select Save.
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Change Your PIN
1. Sign in to your User Options web pages.
2. Select User Options > User Settings.
3. Enter your Current PIN.
4. Enter your New PIN.
5. Reenter your new PIN in the Confirm PIN field.
6. Select Save.
Change the Language for Your User Options Web Pages
1. Sign in to your User Options web page.
2. Select User Options > User Settings.
3. In the User Locale area, select an item from the Locale drop-down list.
4. Select Save.
Change the Language for Your Phone Display
1. Sign in to your User Options web page.
2. Select User Options > User Settings.
3. Select an item from the User Locale drop-down list.
4. Select Save.
Directory
To get a list of co-workers in your corporate directory, select User Options > Directory.
The Directory features that you can access on your computer consist of:
• Personal Address Book (PAB), which can also be accessed from your phone
• Fast Dials, which can also be accessed from your phone
• Cisco Unified Communications Manager Address Book Synchronizer
Related Topics
• Personal Directory, page 60
• Corporate Directory, page 59
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User Options
Personal Address Book
You can add, delete, or update personal address book entries from the User Options web page.
Add a New PAB Entry
1. Sign in to your User Options web page.
2. Select User Options > Personal Address Book.
3. Select Add New.
4. Enter information for the entry.
5. Select Save.
Search for a PAB Entry
1. Sign in to your User Options web page.
2. Select User Options > Personal Address Book.
3. Specify search information and select Find.
Edit a PAB Entry
1. Sign in to your User Options web page.
2. Search for a PAB entry.
3. Select a nickname.
4. Edit the entry as needed and select Save.
Delete a PAB Entry
1. Sign in to your User Options web page.
2. Search for a PAB entry.
3. Select one or more entries.
4. Select Delete Selected.
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Assign a Feature Button for Personal Address Book
1. Sign in to your User Options web page.
2. Select User Options > Device.
3. Select a phone from the Name drop-down menu.
4. Select Service URL.
Your system administrator sets up your phone to display services. For more information, see your
system administrator.
5. Select the Personal Address Book service from the Button drop-down list box.
6. Enter a phone label for the button.
7. Select Save.
8. Select Reset and then select Restart to refresh the phone configuration.
You can now press the button to access PAB codes.
Fast Dials
You can add, delete, or update fast dial entries from the User Options web page.
You can create up to 500 Fast Dial and PAB entries. You can create a new Fast Dial entry without using
a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display
a configurable text label.
Assign a Feature Button for Fast Dial
1. Sign in to your User Options web page.
2. Select User Options > Device.
3. Select Service URL (provided by your system administrator).
4. Select the Fast Dial service from the Button drop-down list box.
5. Enter a phone label for the button.
6. Select Save.
7. Select Reset and then select Restart to refresh the phone configuration.
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Assign a Fast Dial Code to a PAB Entry
1. Sign in to your User Options web page.
2. Select User Options > Fast Dials.
3. Select Add New.
4. Use the Search Options area to find the appropriate PAB entry.
5. Select a phone number in the Search Results area.
6. Change the Fast Dial code, if desired.
7. Select Save.
Assign a Fast Dial Code to a Phone Number Without Using a PAB
Entry
1. Sign in to your User Options web page.
2. Select User Options > Fast Dials.
3. Select Add New.
4. Change the Fast Dial code, if desired.
5. Enter a phone number.
6. Select Save.
Search for a Fast Dial Entry
1. Sign in to your User Options web page.
2. Select User Options > Fast Dials.
3. Specify search information and select Find.
Edit a Fast Dial Phone Number
1. Sign in to your User Options web page.
2. Select User Options > Fast Dials.
3. Search for the Fast Dial entry that you want to edit.
4. Select a component of the entry.
5. Change the phone number.
6. Select Save.
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Delete a PAB Entry
1. Sign in to your User Options web page.
2. Search for a Fast dial entry.
3. Select one or more entries.
4. Select Delete Selected.
Mobility Settings
When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use
to make and receive calls using the same directory numbers as your desk phone. These phones are
called remote destinations. You can also define access lists to restrict or allow calls from certain
numbers to be sent to your mobile phone.
Related Topics
Mobile Connect, page 85
Add a New Remote Destination
1. Sign in to your User Options web page.
2. Select User Options > Mobility Settings > Remote Destinations.
3. Select Add New.
4. Enter the following information:
– Name—Enter a name for the mobile (or other) phone.
– Destination Number—Enter your mobile phone number.
5. Select your remote destination profile from the drop-down list box. Your remote destination
profile contains the settings that apply to remote destinations that you create.
6. Select the Mobile Phone check box to allow your remote destination to accept a call sent from
your desktop phone.
7. Select the Enable Mobile Connect check box to allow your remote destination to ring
simultaneously with your desktop phone.
8. Select one of the following options in the Ring Schedule area (the ring schedule drop-down list
boxes include only the access lists that you have created):
– All the time—Select this option if you do not want to impose day and time restrictions on
ringing the remote destination.
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User Options
– As specified below—Select this option and select from the following items to set up a ring
schedule based on day and time:
a. Select a check box for each day of the week you want to allow calls to ring the remote
destination.
b. For each day, select All Day or select the beginning and ending times from the drop-down lists.
c. Select the time zone from the drop-down list box.
9. Select one of these ringing options:
– Always ring this destination.
– Ring this destination only if the caller is in the allowed access list that you select.
– Do not ring this destination if the caller is in the blocked access list that you select.
10. Select Save.
Create an Access List
1. Sign in to your User Options web page.
2. Select User Options > Mobility Settings > Access Lists.
3. Select Add New.
4. Enter a name to identify the access list and a description (optional).
5. Select whether the access list will allow or block specified calls.
6. Select Save.
7. Select Add Member to add phone numbers or filters to the list.
8. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls
with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).
9. If you select a directory number from the Filter Mask drop-down list box, enter a phone number
or filter in the DN Mask field. You can use the following wild cards to define a filter:
– X (upper or lower case)—Matches a single digit. For example, 408555123X matches any
number between 4085551230 and 4085551239.
– !—Matches any number of digits. For example, 408! matches any number starts with 408.
– #—Used as a single digit for exact match.
10. To add this member to the access list, select Save.
11. To save the access list, select Save.
Plugins
Plugins on your User Options web pages allows you to download and access applications that your
system administrator set up for you. For more information, see your system administrator.
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Access Plugins
1. Sign in to your User Options web page.
2. Select User Options > Plugins.
You can view plugins only if your system administrator has set them up for you.
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Accessories
Accessories
Phone Accessories
Your phone supports accessories from Cisco and third-party manufacturers.
Cisco Unified IP Phone
Accessory
Type
8961
9951
9971
Add-on module
Analog
Analog Wideband
Bluetooth
—
USB
Microphone
External PC
—
Speakers
External PC
—
Cisco Accessory
Cisco Unified IP Color Key
Expansion Module
Third-Party Accessories
Headset
USB Devices
Each USB port supports a maximum of five supported and nonsupported devices that are connected
to the phone. Each device connected to the phone is included in the maximum device count. For
example, your phone can support five USB devices (such as three Cisco Unified IP Color Key
Expansion modules, one hub, and one other standard USB device) on the side port and five additional
standard USB devices on the back port. (Many third-party USB products count as several USB devices.)
For more information, see your system administrator.
Cisco Unified IP Color Key Expansion Module
The Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961,
Cisco Unified IP Phone 9951, and Cisco Unified IP Phone 9971 and allows you to add up to 36 extra
line appearances or programmable buttons to your phone. The programmable buttons can be set up
as phone line buttons, speed-dial buttons, or phone feature buttons.
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You can add multiple Expansion Modules to the Cisco Unified IP Phone 9951 and Cisco Unified IP
Phone 9971.
Cisco Unified IP Phone Model
Number of Expansion Modules Supported
9971
3 Expansion Modules with 108 lines or buttons
9951
2 Expansion Modules with 72 lines or buttons
8961
1 Expansion Module with 36 lines or buttons
When multiple Expansion Modules are attached, they are numbered according to the order in which
they are connected to the phone. For example:
• Key Expansion Module 1 is the Expansion Module closest to the phone.
• Key Expansion Module 2 is the Expansion Module in the middle.
• Key Expansion Module 3 is the Expansion Module farthest to the right.
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Accessories
Features of the Cisco Unified IP Color Key Expansion Module
The Cisco Unified IP Color Key Expansion Module includes the following features.
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1
Phone screen—Displays the phone number,
speed dial number (or name or other text
label), phone service, phone feature or
Privacy assigned to each button. Icons
indicating line status appear similar to, and
function the same as, those on the
Cisco Unified IP Phone to which it is
attached.
Lighted Buttons—18 line buttons. Each
button corresponds to one line (as with the
Cisco Unified IP Phone). The lights beneath
each button indicate the state of the
corresponding line as follows:
• Line available: light off
• Line in use by you: solid green light
• Line in use by someone else: solid
red light
• Line ringing: solid amber light
• You have a call on hold: solid green light
• Someone else has a call on hold on a
shared line: solid
red light
• Call transfer: solid green light
• Call is ringing on an inactive page: solid
amber light
Shift Buttons—2 buttons. Each button
corresponds to one page of 18 line keys. The
button for page one is labeled with the
number 1 and the button for page two is
labeled with the number 2. The lights
beneath each button indicate the state of the
page as follows:
• Page is in view: solid green light
• Page is not in view: light off
• Page is not in view, with one or more
alerting calls on the page: solid
amber light
• Page is in view with one or more alerting
calls on the page: solid green light
• A call is ringing on an inactive page:
flashing amber light
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Accessories
Place a Call on the Expansion Module
Press the line button on the Expansion Module.
Configure Buttons
Before you can set up buttons, ask your system administrator for the following information to access
your Cisco Unified Communications Manager User Options web page:
• The URL
• Your user name and password
After you have this information, you can configure your speed-dial numbers or program buttons to
access phone services. Phone services can include, for example, weather, stock quotes, or corporate
calendars and directories.
Related Topics
User Options, page 93
Adjust the Brightness
1. Press the Applications button
2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)
3. Select Brightness.
4. Select Key Expansion Module.
– To increase brightness, press the right arrow on the Navigation pad.
– To decrease brightness, press the left arrow on the Navigation pad.
5. Press the Save softkey to set the brightness, or press the Cancel softkey to exit.
Bluetooth Headsets
(For Cisco Unified IP Phone 9951 and 9971 only.)
When using Bluetooth headsets with your phone, these conditions apply:
• You may add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth
headset connected becomes the default for use with the phone.
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• Once a Bluetooth headset is connected, turning it off/on will reconnect it to the phone. Please read
the below mentioned instructions before using the Bluetooth headset.
– If you have both, a Bluetooth headset and an analog headset attached to the phone, only one
type of headset will work at any given time. Using a USB headset will disable both, the
Bluetooth and analog headset.
– Enable the Bluetooth headset to disable the analog headset.
– Disable the Bluetooth headset to enable the analog headset
– Unplug the USB headset and then enable wither the Bluetooth headset or analog headset.
• It is recommended that you use your Bluetooth headset within 10 ft. of the phone, although
Bluetooth coverage extends to about 30 ft. from the phone.
• Your phone supports the Bluetooth Headset Profile. From your Bluetooth headset, you can
perform these functions:
– Answer a call
– End a call
– Change the headset volume for a call
For more information, see the documentation from your Bluetooth headset manufacturer.
Bluetooth Wireless Headset Performance
The Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets
support Bluetooth. Bluetooth enables low bandwidth wireless connections within a range of 30 feet
(10 meters). The best performance is in the 3 to 6 feet (1 to 2 meter) range. You can connect up to five
headsets, but only the last one connected is used as the default.
There can be potential interference issues; therefore, it is recommended that you:
• Reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large
metal objects.
• Use the Cisco Unified IP Phone on the same side of the body as the Bluetooth-enabled headset.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone,
but some barriers, such as walls or doors, and interference from other electronic devices, could affect
the connection.
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FAQs and Troubleshooting
FAQs and Troubleshooting
Frequently Asked Questions
Q. Why can't I see all the active calls on my phone?
A. When there are more calls than available session buttons on the phone, you can scroll using the
Navigation pad to see them. Calls are sorted from oldest to newest, with the oldest call at the top of
the list.
Q. How do I redirect an incoming call when I am on a call?
A. To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the
incoming call, and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect
the current, active call.)
Q. If I’m on a call, how can I silence the ringing of an incoming call?
A. You can silence the incoming (ringing) call by pressing the Volume button down once, and then let
the incoming call go to the target number (voicemail or predetermined number set up the system
administrator).
Q. How can I resume a call that is on hold?
A. To resume a call on hold, you can use any of the following methods:
– Press the pulsing green session button.
– Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only).
– Press the Resume softkey.
– Highlight the call by using the Navigation pad and press the Select softkey. Note that pressing
the Hold button again does not resume the call.
Q. What is the difference between the buttons on the left and those on the right of the screen?
A. Your phone has feature buttons on the left and call session buttons on the right. Use the feature
buttons to access features (such as speed dial) or select a phone line. Use call session buttons to perform
call-related tasks, such as making a new call, resuming a held call, or checking your voicemail.
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Q. Why do the softkeys keep changing?
A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed
depends on the call or item you have selected.
Q. What is the best way to look at calls when I have a shared line or multiple lines?
A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to
view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the
phone screen in chronological order (oldest first). (If you do not have an All Calls button, ask your
system administrator to set up this feature.)
Q. Why does my call disappear after I accidently press a button?
A. If you are on a call and press a button for another line, your line view will change. Your current
call disappears from view and calls for the newly selected line are displayed. To redisplay the call you
are on, select the line it is on or press All Calls.
Q. How do I check missed calls on my phone?
A. To check missed calls on your phone you must:
1. Press the Applications button
2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)
3. Press the Missed softkey.
Q. How do I exit from a running application?
A. To exit from a running applications you must:
1. Press the Applications button
2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.)
3. Select a running application and press the Close App softkey to close the application.
When prompted, save your changes.
4. Press the Exit softkey end the running application.
If you do not exit a running application, it will persist in the background.
Q. How do I connect two calls and then drop from the line myself?
A. When you are on an active call (not on hold), do the following:
1. Press the Transfer button
these ways:
and enter the transfer recipient’s phone number in one of
– Press the session button of a held call.
– Enter the transfer recipient’s phone number.
– Scroll to a Call History record and press the Call softkey.
– Press a speed-dial button.
– Press the Speed Dial softkey, enter a speed-dial number or highlight the number you want to
call, and press the Speed Dial softkey again.
– Press the Active Calls softkey and select a held call. (The transfer completes immediately.)
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2. Press the Transfer button again. (You do not have to wait for the recipient to answer to complete
the transfer.)
Q. What does the Swap softkey do?
A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating
a conference. This allows you to consult privately with the party or parties on each call before
combining the calls into a conference.
Q. Can I cancel a conference or transfer procedure after I have started it?
A. Yes, before completing a conference or transfer, you can press the Release button
softkey to cancel it.
or Cancel
Q. How can I combine two calls on hold into a single conference call?
A. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one
call, then:
1. Press the Conference button
2. Press the line button for the other (held) call.
The conference begins. (The conference is established on the line that had the active call.)
Troubleshooting Tips
Problem: Hold button does not resume a held call.
When I press the Hold button
to resume a call, nothing happens
Possible Cause
This is as designed. The Hold button is not a toggle.
Solution
Use any of the following methods:
– Press the pulsing green session button.
– Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only).
– Press the Resume softkey.
Highlight the call by using the Navigation pad and press the Select softkey.
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Problem: Missing the All Calls button.
I would like to use the All Calls button but it is not on my phone.
Possible Cause
It has not been set up by your system administrator.
Solution
Ask your system administrator to enable the All Calls feature for you.
Personal Directory
Problem: Cannot sign in to Personal Directory
You are unable to sign in to your personal directory.
Possible Cause
Your PIN needs to be reset.
You are using your password to sign in, not your personal identification number (PIN).
Solution
See your system administrator.
Use your PIN, not your password.
User Options
Problem: Cannot Access User Options Web Pages
You are unable to access your user options web pages.
Possible Cause
Your password needs to be reset.
Solution
See your system administrator.
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Product Safety, Security, Accessibility, and Related
Information
Safety and Performance Information
Power outages and other devices can affect your Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
External Devices
Cisco recommends using good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of these actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution
In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
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Bluetooth Wireless Headsets Performance
The Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets
support Bluetooth. Bluetooth enables low bandwidth wireless connections within a range of 30 feet
(10 meters). The best performance is in the 3 to 6 feet (1 to 2 meter) range. You can connect up to five
headsets, but only the last one connected is used as the default.
There can be potential interference issues; therefore, it is recommended that you:
• Reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large
metal objects.
• Use the Cisco Unified IP Phone on the same side of the body as the Bluetooth-enabled headset.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone,
but some barriers, such as walls or doors, and interference from other electronic devices, could affect
the connection.
FCC Compliance Statements
The Federal Communications Commission requires compliance statements for the following:
• FCC Part 15.21
• FCC RF Radiation Exposure
• FCC Receivers and Class B Digital
FCC Part 15.21 Statement
Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. End users must follow the specific operating instructions for satisfying RF exposure
compliance. This transmitter must be at least 20 cm from the user and must not be co-located or
operating in conjunction with any other antenna or transmitter.
FCC Receivers and Class B Digital Statement
This product has been tested and complies with the specifications for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used according to the instructions, may cause harmful
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Product Safety, Security, Accessibility, and Related Information
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which is found by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment or devices
• Connect the equipment to an outlet other than the receiver's
• Consult a dealer or an experienced radio/TV technician for assistance
Cisco Product Security
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at:
http://www.access.gpo.gov/bis/ear/ear_data.html.
Accessibility Features
The Cisco Unified IP Phone 8961, 9951, and 9971 provides accessibility features for the blind, and the
visually, hearing and mobility impaired.
Vision Impaired and Blind Accessibility Features
Accessibility features for the vision impaired and blind are supported on the Cisco Unified IP Phone
8961, 9951, and 9971.
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119
2
194545
Accessibility Feature
Description
Set Up Requirements
1. High-Contrast
Visual and Audible
Alert of Incoming
Call
Cisco Unified IP Phones provide an audible alert,
and the handset provides a visual alert when the
phone receives an incoming call. The handset light
strip flashes during incoming calls and stays lit
when a voice-mail message is received.
Standard on all
phones. Set up is
required.
2. Back-Lit LCD
Screen and
Programmable
Contrast
Users with low vision can adjust the contrast.
Standard on all
phones; no set up is
required.
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Product Safety, Security, Accessibility, and Related Information
Accessibility Feature
Description
Set Up Requirements
3. Programmable
Feature Buttons
Users can use the line buttons to initiate, answer, or
switch to a call on a particular line. Features, such
as speed dial, Privacy, BLF speed dial, and Service
URLs, can be assigned to these buttons.
Set up is required.
Your system
administrator sets up
programmable line
buttons to your
phone.
4. Large Buttons to
Large buttons provide to easy access to phone
Access
applications, voice messages, corporate and
Applications, Voice personal directories, and calling features.
Messages,
Contacts, Hold,
Transfer, and
Conference
Standard on all
phones; no set up is
required.
5. Audible
Notification of
Phone State
Standard on all
phones; no set up is
required.
For audible notification of the phone state, users
can:
Toggle the Mute and Speaker buttons on and off to
indicate the state of the phone.
Use the Mute button to toggle the microphone on or
off. When the microphone is muted, the button is lit.
Use the Speaker button to toggle the speakerphone
on or off. When the speakerphone is on, the button
is lit.
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121
Accessibility Feature
Description
Set Up Requirements
6. Standard 12-Key
Layout and
Grouping of
Functions
Cisco Unified IP Phone keypads provide standard
key layout, which enables users to use existing or
familiar key positions (including a nib on Key 5).
Standard on all
phones; no set up is
required.
Third-Party
Accessibility
Applications for
the Vision
Impaired
Cisco Unified IP Phones provides an interface for
third-party accessibility applications such as
Tenacity accessaphone and the IPblue VTGO
508-Compliant softphone.
For more
information about
third-party
application, see your
system administrator.
• Tenacity accessaphone (AAP) is an assistive
technology to the Cisco Unified IP Phones.
Through the telephony application
programming interface (TAPI) and the
computer technology integration (CTI) plug-in,
AAP enhances the ability to monitor and
control the functions of the Cisco endpoint.
Core enhancements are full access through the
keyboard and text-to-speech. AAP provides
audible notification of the incoming caller ID,
full access of call history information, status of
the phone and more. Information about
Tenacity is available at the following URL:
http://www.accessaphone.com
• IPblue Virtual Telephone/Global Office
(VTGO) 508-compliant softphone is a
standalone software endpoint that integrates
speech application programming interface
(SAPI) and which provides audible notification
(text-to-speech) of the core functions and
features of the Cisco Unified IP Phones. VTGO
is also compatible with assistive technology.
Information is available at the following URL:
http://www.ipblue.com/
Hearing Impaired Accessibility Features
Accessibility features for the hearing impaired are supported on the Cisco Unified IP Phone 8961,
9951, and 9971.
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194546
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123
Accessibility Feature
Description
Set Up Requirement
1. Visual Message
Waiting Indicator
(Handset)
Viewable from 360 degrees, this visual
indicator also provides an audible message
waiting indicator. Users change the voice
message light on their handset and the
audible voice message indicator on their
phone by logging in to their User Options
web pages and accessing the message
indicator settings. Users change the setting to
on or off.
Standard on all phones;
users and system
administrators can make
changes.
2. Visual Notification
of Phone State
For visual notification of the phone state:
Standard on all phones; no
• Toggle the Mute and Speaker buttons on set up is required.
and off to indicate the state of the phone.
• Use the Mute button to toggle the
microphone on or off. When the
microphone is muted, the button is lit.
• Use the Speaker button to toggle the
speakerphone on or off. When the
speakerphone is on, the button is lit.
Inline Amplifier
Support (Handset)
Cisco Unified IP Phone handsets support
third-party inline amplifiers, which users
attach to the handset and cord and sit
between the handset and the IP phone. Cisco
Unified IP Phones support the following
third-party inline amplifiers:
Standard on all phones; no
set up is required.
• Clarity HA-40 Inline Amplifier for
Corded Phone
• Plantronics EHA40 Inline Amplifier
Adjustable
Users can adjust the ringtone, pitch, and
Ringtone, Pitch, and volume by:
Volume
• Using the Applications > Preferences
menu on their phone.
Standard on all phones;
users and system
administrators can make
changes.
• Adjusting the volume level for the phone
ringer: while the handset is in the cradle,
and the headset and speakerphone
buttons are off, press the volume button
to increase the volume.
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Product Safety, Security, Accessibility, and Related Information
Accessibility Feature
Hearing Aid
Compatible (HAC)
Handset
Description
Set Up Requirement
Cisco Unified IP Phone handsets support the
following accessibility features:
Standard on all phones; no
set up is required.
• Hearing-aid compatible
• Magnetic coupling of the hearing aid
• Federal Communications Commission
(FCC) loudness requirements for the
Americans with Disabilities Act (ADA)
• Section 508 loudness requirements,
which are achieved by using
industry-standard inline handset
amplifiers
Acoustic Coupled
TTY Support
(Handset)
Cisco Unified IP Phones support the
following TTY and TDD features:
• Acoustic or direct connect TTYs from
industry-leading manufacturers
• Real-time text transmission over phone
lines
Standard on all Cisco
Unified IP Phones.
For information about
setting up TTY, see your
system administrator.
• Hearing and voice carry over phones
(HCO/VCO)
• VoIP network operating at G.711
Third-Party
Accessibility
Applications for the
Hearing Impaired
Cisco Unified IP Phones provide an interface For more information about
for third-party accessibility applications
third-party applications, see
from companies such as NexTalk that
your system administrator.
support the following features:
• Paging
• Visual notification
• Ability to provide single number services
to support Video Relay, Text Relay, TTY
Traffic or even voice services
Information about NexTalk is available at:
http://www.nextalk.com
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125
Mobility Impaired Accessibility Features
Accessibility features for the mobility impaired are supported on the Cisco Unified IP Phone 8961,
9951, and 9971.
194544
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Product Safety, Security, Accessibility, and Related Information
Accessibility Feature
Description
Set Up Requirements
1. Well-Spaced,
Illuminated
Buttons Enable
Easy Operation
Depending on set up, programmable buttons Standard on all phones; no
(the left set of buttons) allow users to access: set up is required.
• Phone lines and intercom lines (line
buttons)
• Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)
• Web-based services (for example, a
Personal Address Book button)
• Phone features (for example, Privacy)
Session buttons (the right set of buttons)
illuminate to indicate status:
• Green, steady—Active call or two-way
intercom call
• Green, flashing—Held call
• Amber, steady—Privacy in use, one-way
intercom call, Do Not Disturb (DND)
active, or signed in to Hunt Group
• Amber, flashing—Incoming call or
reverting call
• Red, steady—Remote line in use (shared
line or BLF status)
2. Large Buttons to
Access
Applications, Voice
Messages,
Contacts, Hold,
Transfer, and
Conference
Large buttons provide to easy access to
phone applications, voice messages,
corporate and personal directories, and
calling features.
Standard on all phones; no
set up is required.
3. Built-In
Speakerphone
Users can toggle the speakerphone button on Standard on all phones; no
and off to indicate the state of the phone.
set up is required.
When the speakerphone is on, the button is
lit.
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127
Accessibility Feature
Description
Set Up Requirements
4. Tactile Discernible
Buttons and
Functions
(including a nib on
Key 5)
Cisco Unified IP Phone keypads provide the
tactile discernible locator, which enables
users to use existing or familiar key
positions that can be easily located from the
“bump” on Key 5. Users do not have to
learn new key positions.
Standard on all phones; no
set up is required.
5. Dedicated Headset
Jack that Enables
Auto-Answer
Function
Users can use a dedicated headset jack that
enables auto-answer feature support on
either the speakerphone or headset.
Incoming calls are then automatically
connected after a ring or two.
Standard on all phones; set
up is required.
Additional Information
Access the most current Cisco Unified IP Phone documentation using these URLs:
• Cisco website:
http://www.cisco.com/
• International Cisco websites:
http://www.cisco.com/public/countries_languages.shtml
• Quick start guides and a quick reference card for the Cisco Unified IP Phones:
http://cisco.com/en/US/products/ps10453/products_user_guide_list.html
• Licensing Information:
http://cisco.com/en/US/products/hw/phones/ps10453/products_licensing_information_listing.htm
128
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Warranty
Warranty
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco
software, is available on Cisco.com at the following URL:
http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
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130
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Index
Barge 70
BLF. See Line Status
accessibility features 119
accessories 53, 107
Bluetooth 19
accessory
adapters 1, 16, 32
add 54
administrator settings 58
connect 55
alerts
delete 55
audible
disconnect 56
call waiting 75
headset 111
Hold Reversion 81
settings 53
MCID 84
wireless connection 35
silent 84
visual
call waiting 75
brightness
expansion module 111
phone 52
Hold Reversion 81
Busy Lamp Features. See Line Status
MCID 84
buttons
new voice message 41
and softkeys, per feature 67
ringing call 41
color LEDs 7, 9
All Calls 68
model-specific overview 5, 21, 37
answer oldest first 69
Application button 41
applications, running 56
Auto Answer
Call Back 70
description 69
set up notification 70
Call Forward All 70, 95
call history 49
Call Park 71
Back button 39
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131
Call Pickup
description 74
Call Waiting
description 75
calling features
Shared Lines 88
Silent Monitoring and Recording 88
Speed Dial 89
Transfer 90
Web Dialer 90
All Calls 68
Cisco product security 119
Answer 69
Cisco Unified IP Color Key Expansion Module
107
Auto Answer 69
Barge 70
Cisco Unified IP Phone 8961 1
Call Back 70
Cisco Unified IP Phone 9951 16
Call Forward All 70
Cisco Unified IP Phone 9971 32
Call Park 71
compliance 118
Call Pickup 74
conference
Call Waiting 75
Meet Me 84
conference 76
swap between calls 77
Divert 77
using 76
DND
Conference button 40
EM 79
confirmation. See alerts
Fast Dial 79
contacts
Hold 80
corporate directory 59
Hold Reversion 81
personal directory 60
Hunt Group 81
Contacts button 41
Intercom 82
contrast. See brightness
Line Status 83
MCID 84
Meet Me 84
Mobile Connect 85
Mute 86
On-hook Dialing 86
Privacy 87
QRT 87
Redial 87
Remote Hold 81
dial
on-hook 86
directory
corporate
using 59
with Web Dialer 91
personal 60
Divert
132
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description 77
DND
customize 94
handset light strip 41
turn on and off 78
handset rest 15, 31, 48
Do Not Disturb. See DND
hardware, model-specific overview 5, 21, 37
Headset button 40
headset, wideband settings 54
Hold
and Resume 80
EM
on shared lines 80
description 79
remote 81
enable
swap between calls 80
Privacy 87
Expansion Module 107
Extension Mobility. See EM
to answer a new call 80
Hold button 40
Hold Reversion
description 81
notification 81
FAQs 113
fast dials
responding to notification 81
Hunt Group
description 81
description 79
sign in and out 81
place a call
with a fast-dial button 79
set up 102
feature buttons. See buttons
footstand 4
frequently asked questions 113
Group Pickup
iDivert. See Divert
Intercom 82
keypad 40
description 74
language
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133
phone display 100
turn on and off 85
User Options web pages 100
Mobility settings 104
Web Dialer settings 91
model 57
line
monitor and record 88
settings
mute
audible voice message indicator 96
description 86
call forward 95
DND 94
turn on and off 86
Mute button 40
ring settings 96
voice message indicator 95
Line Status
description 83
Navigation pad 8, 40
indicators 83
navigation, about 14, 30, 45
notification
Call Back 70
Hold reversion 81
MAC address
Web Dialer 91
Malicious Caller ID. See MCID
MCID
On-hook Dialing
description 84
trace a call 84
description 86
Other Pickup
Meet Me
description 74
conference
join 84
description 84
messages 65
PAB 101
Messages button 40
password
Mobile Connect
description 85
switch
134
changing 99
troubleshooting with User Options 116
performance information 117
from Desk to Mobile Phone 85
Personal Address Book. See PAB
from Mobile Phone to Desk 86
personal directory 60
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phone display 41
a number 88
phone model 57
description 87
phone screen
Release button 39
cleaning 47
Remote Hold 81
enable and disable touch-sensitive 47
revert, call
features 10, 26, 42
navigation 14, 30, 45
on hold 81
ringtones 52
touch-sensitive 39
phone, connecting 1, 16, 32
PIN
adding Bluetooth device with 55
safety information 117
changing 100
security 119
troubleshooting with Personal Directory 116
session buttons 7
using with Personal Directory 60
session buttons. See buttons
plugins 105
ports 1, 16, 32
set up
Web Dialer preferences 91
power-save mode 15, 31, 47
settings 51
preferences
shared lines
settings 51
barge 70
Web Dialer 91
description 88
Privacy
enable on a shared line 87
programmable feature buttons 9
enable Privacy 87
on hold 80
sign in and out
Hunt Group 81
Web Dialer 91, 92
Silent Monitoring and Recording 88
QRT 87
softkey buttons 7, 23
quality reporting tool. See QRT
softkeys and feature buttons, per feature 67
Speakerphone button 40
Speed Dial
buttons
record and monitor 88
description 89
Redial
set up 97
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135
codes
device
description 89
set up 97
on the web 97
suspicious call, trace 84
select 94
DND 94
fast dials 102
line settings
swap
audible voice message indicator 96
conference calls 77
call forward 95
transfer calls 90
ring setting 96
voice message indicator 95
Mobility settings 104
PAB 101
To Voicemail. See Divert
plugins 105
touchscreen
sign in and out 93
cleaning 47
user settings 99
enable and disable 47
touch-sensitive features of 39
trace a suspicious call 84
Transfer
description 90
view
Web Dialer preferences 91
swap 90
viewing angle 5, 21, 37
using 90
voice messages
Transfer button 40
changing indicator for 95
Troubleshooting 113
checking 65
turn on and off
DND 78
voicemail 65
Volume button 40
Mobile Connect 85
mute 86
wallpaper 52
USB devices 107
Web Dialer
user options
description 93
136
warranty information 129
change preferences 91
description 90
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MAC address 91
set up preferences 91
sign in 91
sign out 92
view preferences 91
with Cisco Directory 91
with corporate directory 91
wideband headset 54
wireless connection 35
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138
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Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore
Europe Headquarters
Cisco Systems International BV
Amsterdam, The Netherlands
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the
Cisco Website at www.cisco.com/go/offices.
CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco Ironport, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect
Cisco Stackpower,
Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flip Video, Flip Video (Design),
Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Store, and Flip Gift Card are
service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the
Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation,
EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the
IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX,
PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the
WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0907R)
©2009 Cisco Systems, Inc. All rights reserved.
The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.
The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Cisco Systems, Inc., is under license.
OL-19963-01

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