Cisco Systems RTBIZ0352 Cisco Unified IP Endpoint 9951 with BT Module User Manual 9951 User Manual 1 19

Cisco Systems Inc Cisco Unified IP Endpoint 9951 with BT Module 9951 User Manual 1 19

9951-User-Manual-1-19

Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)© 2009 Cisco Systems, Inc. All rights reserved.OL-19474-01 QUICK REFERENCECisco Unified IP Phone 8961, 9951, and 9971 for Cisco Unified Communications Manager 7.1(3) (SIP)SoftkeysPhone Screen IconsButtonsCommon Phone TasksSoftkeysAll Calls Lists all calls.Answer Answers a call.Apply Confirms the edited and nonedited settings in that screen.Call Initiates a call.Call Back Receives notification when a busy extension becomes available.Cancel Cancels an action or exit a screen without applying changes.Clear List Removes all entries in a list or category.Conference Use when Conference feature is activated.Delete Deletes an entry in a category, such as from Call History.Details In Call History or Accessories, selects a call-history record or an accessory to view selection details.Dial Dials a selected number.Divert Sends or redirects a call to voicemail or to a predetermined phone number.Edit Modifies an item, such as a name.EditDial Edits a number before calling.End Call Disconnects the current call or the current intercom call.Exit Returns to the previous screen.Forward All/ Forward OffSets up or cancels call forwarding.Log Out Signs out of Personal Directory.Missed Calls Lists all missed calls.More Displays additional softkeys.Common Phone TasksPlace a call Lift handset or press Headset or Speakerphone.Redial a number Press the Redial softkey.Switch to handset during a callPick up the handset.Switch to speaker or headset during a callPress or , then hang up the handset.Mute and un-mute your phonePress .View your call historyPress > Call History. Hold and resume a highlighted callPress to hold. Press the Resume softkey to resume the held call.Transfer a call to new numberPress , enter the number, and then press the button again.Place an intercom callPress the Intercom button, if available, and enter a number, if needed. Speak after you hear the tone. From a connected call, start a conference callPress , dial the participant, and then press the button again. Silence the ring of an incoming callPress the Vol um e button down once.
New Call Makes a new call.Park Stores a call.Phones Displays the phone information for a personal contact.Play Plays ringtone.Redial Redials the most recently dialed number.Remove Removes a conference participant or an entry.Resume Resumes a highlighted call on hold.Revert Reverts back to the last applied settings (for that screen).Save Saves the chosen settings.Search Searches for a directory listing.Select Selects the highlighted option.Set Sets an option, such as a ringtone.Setup Configures an accessory.Show DetailsShows details about the current call.Speed Dial Dials a number using a speed-dial code.Swap For a Transfer or Conference, toggles between two existing calls.Transfer Use when Transfer feature is activated.Update Updates an entry in Personal Directory.Backspace to delete characters.Back.Phone Screen IconsOff-hook / connected callOn-hook Incoming call Missed callPlaced call Received call Call forwarding enabledCall on hold Message waitingFeature Icons(If available on your phone)Common task, such as for Answer, CallBack, and Speed Dial.All Calls enabledDo Not Disturb (DND) in useIntercom call–one-way (whisper)Intercom call–two-way (connected)Line Status–monitored line in useLine Status–monitored line ringing (Call Pickup only) Line Status–monitored line in the DND stateButtons For the Cisco Unified IP Phone 8961, 9951, and 9971 Quick Start Guides, go to this URL:http://cisco.com/en/US/products/ps10453/products_user_guide_list.htmlMobilitySecure callApplicationsContactsMessagesHeadset SpeakerphoneMuteBackReleaseNavigation pad and Select buttonTransfer ConferenceHoldVolumeFeature buttons (left side of screen)Session buttons (right side of screen)
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) v ContentsYour Phone 1Cisco Unified IP Phone 8961 1Phone Connections 1Footstand 4Phone Display Viewing Angle 5Change Display Viewing Angle 5Buttons and Hardware 5Phone Screen 10Phone with Single Line 10Phone with Multiple Lines 11Phone Screen Navigation and Item Selection 14Power-Save Mode 15Handset Rest 15Cisco Unified IP Phone 9951 16Phone Connections 16Bluetooth 19Footstand 20Phone Display Viewing Angle 21Change Display Viewing Angle 21Buttons and Hardware 21Phone Screen 26Phone with Single Line 26Phone with Multiple Lines 27Phone Screen Navigation and Item Selection 30Power-Save Mode 31Handset Rest 31Cisco Unified IP Phone 9971 32Phone Connections 32Wireless Connection and Bluetooth 35
vi OL-19963-01 Footstand 36Phone Display Viewing Angle 37Change Display Viewing Angle 37Buttons and Hardware 37Phone Screen 42Phone with Single Line 42Phone with Multiple Lines 43Phone Screen Navigation and Item Selection 45Power-Save Mode 47Phone Display Cleaning 47Handset Rest 48Applications 49Phone Applications 49Call History 49View Call History 49View Call Record Details 50Filter Call History 50Dial From Call History 50Edit Number From Call History 50Clear Call History 51Delete Call Record From Call History 51Preferences 51Ringtones 52Wallpaper 52Brightness 52Bluetooth 53Accessories 53View Accessories List 53View Accessory Details 54Set Up Wideband for Analog Headset 54Add Bluetooth Accessory 54Delete Bluetooth Accessory 55Connect Bluetooth Accessory 55Disconnect Bluetooth Accessory 56WLAN Sign in 56
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) vii Sign in for WLAN 56Change WLAN Sign in 56Running Applications 56View Running Applications 56Switch to a Running Application 57Close a Running Application 57Phone Information 57View Phone Information 57Administrator Settings 58Contacts 59Phone Contacts 59Corporate Directory 59Search for and Dial a Contact 59Search for and Dial a Contact While on a Call 60Personal Directory 60Personal Directory Options 60Fast-Dial Codes with Personal Directory 62Messages 65Voice Messages 65Personalize Your Voicemail 65Check for Voice Messages 65Listen to Voice Messages 66Calling Features 67Feature Buttons and Softkeys 67All Calls 68View All Calls on Your Phone 69Answer 69Answer Your Oldest Call First 69Auto Answer 69Auto Answer with Your Headset 69Auto Answer with Your Speakerphone 69Barge 70
viii OL-19963-01 Add Yourself to a Call on a Shared Line 70Call Back 70Set up a Call Back Notification 70Call Forward All 70Forward Calls on Your Phone 71Call Park 71Park and Retrieve a Call Using Park 72Park and Retrieve a Call Using Assisted Directed Call Park 73Park and Retrieve a Call Using Manual Directed Call Park 73Call Pickup 74Answer a Call Using Pickup 74Answer a Call Using Group Pickup and a Group Pickup Number 75Answer a Call Using Group Pickup and a Phone Number 75Answer a Call Using Other Pickup 75Call Waiting 75Respond to a Call Waiting Notification 76Conference 76Add Another Party to Your Call to Create a Conference 76Join Calls Together in a Conference 77Swap Between Calls Before Completing a Conference 77View Conference Participants 77Remove Conference Participants 77Divert 77Divert a Call 78Do Not Disturb 78Turn DND On and Off 78Extension Mobility 79Enable Extension Mobility 79Fast Dial 79Place a Call with a Fast-Dial Button 79Hold 80Hold and Resume a Call 80Swap Between Holding and Active Calls 80Put a Call on Hold by Answering a New Call 80
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) ix Determine if a Shared Line is on Hold 80Remote Hold 81Hold Reversion 81Respond to a Hold Reversion Notification 81Hunt Groups 81Sign In and Out of a Hunt Group 81Intercom 82Place a Dedicated Intercom Call 82Place a Dialable Intercom Call 82Receive an Intercom Call 82Line Status 83Line Status Indicators 83Malicious Call Identification 84Trace a Suspicious Call 84Meet Me 84Host a Meet-Me Conference 84Join a Meet-Me Conference 84Mobile Connect 85Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 85Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 85Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 86Mute 86Mute Your Phone 86On-hook Dialing 86Dial a Number On-hook 86Privacy 87Enable Privacy on a Shared Line 87Quality Reporting Tool 87Report Problems on Your Phone 87Redial 87Redial a Number 88Shared Lines 88Silent Monitoring and Recording 88Speed Dial 89
xOL-19963-01 Place a Call with a Speed-Dial Button 89Place a Call with a Speed-Dial Code 89Use a Speed-Dial Code On-hook 89Use a Speed-Dial Code Off-hook 89Transfer 90Transfer a Call to Another Number 90Swap Between Calls Before Completing a Transfer 90Web Dialer 90Use Web Dialer with Cisco Directory 91Use Web Dialer with Another Online Corporate Directory 91Set Up, View, or Change Web Dialer Preferences 91Sign Out of Web Dialer 92User Options 93User Options Web Pages 93Sign In and Out of User Options Web Pages 93Device 94Select a Device From the User Options Web Pages 94Customize Do Not Disturb Options 94Line Settings 95Set Up Call Forwarding Per Line 95Change the Voice Message Indicator Setting Per Line 95Change the Audible Voice Message Indicator Setting Per Line 96Change the Ring Settings Per Line 96Change or Create a Line Text Label for Your Phone Display 96Speed Dial on the Web 97Set Up Speed-Dial Buttons 97Set Up Speed-Dial Codes 97Phone Services 97Subscribe to a Service 98Search for Services 98Change or End Services 98Change a Service Name 99Add a Service to an Available Programmable Feature Button 99User Settings 99
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) xi Change Your Browser Password 99Change Your PIN 100Change the Language for Your User Options Web Pages 100Change the Language for Your Phone Display 100Directory 100Personal Address Book 101Add a New PAB Entry 101Search for a PAB Entry 101Edit a PAB Entry 101Delete a PAB Entry 101Assign a Feature Button for Personal Address Book 102Fast Dials 102Assign a Feature Button for Fast Dial 102Assign a Fast Dial Code to a PAB Entry 103Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 103Search for a Fast Dial Entry 103Edit a Fast Dial Phone Number 103Delete a PAB Entry 104Mobility Settings 104Add a New Remote Destination 104Create an Access List 105Plugins 105Access Plugins 106Accessories 107Phone Accessories 107USB Devices 107Cisco Unified IP Color Key Expansion Module 107Features of the Cisco Unified IP Color Key Expansion Module 109Place a Call on the Expansion Module 111Configure Buttons 111Adjust the Brightness 111Bluetooth Headsets 111Bluetooth Wireless Headset Performance 112
xii OL-19963-01 FAQs and Troubleshooting 113Frequently Asked Questions 113Troubleshooting Tips 115Personal Directory 116User Options 116Product Safety, Security, Accessibility, and Related Information 117Safety and Performance Information 117Power Outage 117External Devices 117Bluetooth Wireless Headsets Performance 118FCC Compliance Statements 118FCC Part 15.21 Statement 118FCC RF Radiation Exposure Statement 118FCC Receivers and Class B Digital Statement 118Cisco Product Security 119Accessibility Features 119Vision Impaired and Blind Accessibility Features 119Hearing Impaired Accessibility Features 122Mobility Impaired Accessibility Features 126Additional Information 128Warranty 129Cisco One-Year Limited Hardware Warranty Terms 129Index 131
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 1 Your PhoneCisco Unified IP Phone 8961The Cisco Unified IP Phone 8961 provides these features: • Phone connections • Footstand • Phone-display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Handset restPhone ConnectionsYour system administrator can help you connect your phone to the corporate IP telephony network.
2OL-19963-01 1DC adapter port (DC48V) 5Computer port (10/100/1000 PC)2AC-to-DC power supply (optional) 6Handset port3AC power wall plug (optional) 7Analog headset port (headset optional)4Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled8Anti-theft security lock connector (lock optional)2763208ComputerNetworkComputerNetwork2345671ComputerNetworkComputerNetwork
Your PhoneCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 3 Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your system administrator.1USB port 2Cisco Unified IP Color Key Expansion Module connector
4OL-19963-01 FootstandIf your phone is placed on a table or desk, connect the footstand to the back of the phone. 1Insert the curved connectors into the lower slots.2Lift the footstand until the connectors snap into the upper slots.11222211193118
Your PhoneCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 5 Phone Display Viewing AngleThe viewing angle of the phone display can be adjusted according to your preference.Change Display Viewing AngleHold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle. (The Cisco Unified IP Phone 9971 is shown for illustrative purposes.)Buttons and HardwareYour phone provides quick access to your phone lines, features, and call sessions: • Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls. • Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button.193119
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Your PhoneCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 7 1Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. 2Session buttons Each represents a call session and takes the default action for that session. For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call.Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption). • Flashing amber —Ringing call. Pressing this button answers the call. • Solid green —May be a connected call or an outgoing call that is not yet connected. If the call is connected, pressing this button displays the call details or the participants of a conference call. If the call is not yet connected, pressing this button ends the call. • Pulsing green —Held call. Pressing this button resumes the held call. • Solid red —Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled). • Pulsing red —Shared line call put on hold remotely. Pressing this button resumes the held call.Icons next to the session buttons indicate an action for that session. For example, pressing the session button with a Missed Calls icon displays your missed calls, and pressing the session button with a Voicemail icon accesses your voice messaging system.(The position of the session buttons can be reversed with the position of the programmable feature buttons on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) 3Softkey buttons Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen.4Back button Returns to the previous screen or menu.5Release button Ends a connected call or session.

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