Cisco Systems RTBIZ0352 Cisco Unified IP Endpoint 9951 with BT Module User Manual 9951 User Manual 106 152

Cisco Systems Inc Cisco Unified IP Endpoint 9951 with BT Module 9951 User Manual 106 152

9951-User-Manual-106-152

94 OL-19963-01 The Cisco Unified CM User Options main web page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials.7. To sign out of user options, select Logout.DeviceYou can make changes to your device settings on your phone from the User Options web pages. You can make changes to these device settings on your phone: • Lines • Speed-dial settings • Phone servicesRelated TopicsSpeed Dial, page 89Select a Device From the User Options Web Pages1. After you have signed in to your User Options web pages, select User Options > Device.The Device Configuration page displays. Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type.2. If you have multiple devices assigned to you, select the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu.Customize Do Not Disturb Options1. Sign in to your User Options web pages. Your system administrator sets up the Do Not Disturb (DND) feature for your phone.2. From the drop-down menu, select User Options > Device.3. Set the following options: –Do Not Disturb—Check the check box to enable or disable DND. –DND Option—Select None, Ringer Off (to turn off only the ringer), Call Reject, or Use Common Phone Profile Setting. –DND Incoming Call Alert (applies to either DND option set)—Set the alert to Beep Only, Flash Only, Disable, or select “None” (to use the “Alert” setting set up by your system administrator).
User OptionsCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 95 Related TopicsDo Not Disturb, page 78Line SettingsLine settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings.You can set up other line settings directly on your phone: • Set up call forwarding for your primary phone line • Change rings, display, and other phone-model specific settingsRelated Topics • Call Forward All, page 70 • Call History, page 49Set Up Call Forwarding Per Line1. Sign in to your User Options web page.2. Select User Options > Device.3. Select a phone from the Name drop-down menu.4. Select Line Settings.5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.6. In the Incoming Call Forwarding area, select call forwarding settings for various conditions.7. Select Save.Related TopicsCall Forward All, page 70Change the Voice Message Indicator Setting Per Line1. Sign in to your User Options web page.2. Select User Options > Device.3. Select a phone from the Name drop-down menu.4. Select Line Settings.5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.
96 OL-19963-01 6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.7. Select Save.Change the Audible Voice Message Indicator Setting Per Line1. Sign in to your User Options web page.2. Select User Options > Device.3. Select a phone from the Name drop-down menu.4. Select Line Settings.5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.6. In the Audible Message Waiting Lamp area, choose from various settings.7. Select Save.Change the Ring Settings Per Line1. Sign in to your User Options web page.2. Select User Options > Device.3. Select a phone from the Name drop-down menu.4. Select Line Settings.5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.6. In the Ring Settings area, set the option for Ring Setting (Phone Idle) and Ring Setting (Phone Active) from the drop-down menus. The options are: –Use System Default –Disable –Flash Only –Ring Once –Ring –Beep Only [this option is only available for Ring Setting (Phone Active)]7. Select Save.Change or Create a Line Text Label for Your Phone Display1. Sign in to your User Options web page.2. Select User Options > Device.
User OptionsCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 97 3. Select a phone from the Name drop-down menu.4. Select Line Settings.5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.6. In the Line Text Label area, enter a text label.Your phone uses the ASCII Label field if the phone does not support double-byte character sets.7. Select Save.Speed Dial on the WebDepending on how your phone has been set up, you can use speed-dial line buttons and speed-dial codes, which you can set up on your User Options Web pages.Set Up Speed-Dial Buttons1. Sign in to your User Options Web pages.2. Select User Options > Device.3. Select a phone from the Name drop-down menu.4. Select Speed Dials.5. In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone.6. Select Save.Set Up Speed-Dial Codes1. Sign in to your User Options Web pages.2. Select User Options > Device.3. Select a phone from the Name drop-down menu.4. Select Speed Dials.5. In the Abbreviated Dial Settings area, enter a number and label for a speed-dial code.6. Select Save.Phone ServicesPhone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. You can assign a service to a speed-dial button from the User Options web page.
98 OL-19963-01 The services available for your phone depend on how the system administrator set up the phone system and which services you are subscribed to. For more information, see your system administrator.If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu.Select a service by using one of these feature buttons: (Feature button that your system administrator sets up) Messages Applications ContactsSubscribe to a Service1. Sign in to your User Options web page.2. Select User Options > Device.3. Select a phone from the Name drop-down menu.4. Select Phone Services.5. Select Add New.6. Select a service from the drop-down list and select Next.7. Change the service label and/or enter additional service information, if available (optional).8. Select Save.Search for Services1. Sign in to your User Options web page.2. Select a device.3. Select Phone Services. Access a Service on Your Phone4. Select Find.Change or End Services1. Sign in to your User Options web page.2. Search for services.3. Select one or more entries.4. Select Delete Selected.
User OptionsCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 99 Change a Service Name1. Sign in to your User Options web page.2. Search for services.3. Select a service name.4. Change the information and select Save.Add a Service to an Available Programmable Feature Button1. Sign in to your User Options web page.2. Select User Options > Device.3. Select a phone from the Name drop-down menu.4. Select Service URL. Your system administrator sets up a service URL button for your phone.5. Select a service from the Button Service drop-down list.6. If you want to rename the service, edit the label fields.Your phone uses the ASCII Label field if the phone does not support double-byte character sets.7. Select Save.8. Select Reset to reset your phone (necessary to see the new button label on your phone).User SettingsYour PIN and password allow you to access different features and services. For example, use your PIN to sign in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator. User settings include your browser password, PIN, and language (locale) settings.Change Your Browser Password1. Sign in to your User Options web pages.2. Select User Options > User Settings.3. Enter your Current Password.4. Enter your New Password.5. Reenter your new password in the Confirm Password field.6. Select Save.
100 OL-19963-01 Change Your PIN1. Sign in to your User Options web pages.2. Select User Options > User Settings.3. Enter your Current PIN.4. Enter your New PIN.5. Reenter your new PIN in the Confirm PIN field.6. Select Save.Change the Language for Your User Options Web Pages1. Sign in to your User Options web page.2. Select User Options > User Settings.3. In the User Locale area, select an item from the Locale drop-down list.4. Select Save.Change the Language for Your Phone Display1. Sign in to your User Options web page.2. Select User Options > User Settings.3. Select an item from the User Locale drop-down list.4. Select Save.DirectoryTo get a list of co-workers in your corporate directory, select User Options > Directory.The Directory features that you can access on your computer consist of: • Personal Address Book (PAB), which can also be accessed from your phone • Fast Dials, which can also be accessed from your phone • Cisco Unified Communications Manager Address Book SynchronizerRelated Topics • Personal Directory, page 60 • Corporate Directory, page 59
User OptionsCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 101 Personal Address BookYou can add, delete, or update personal address book entries from the User Options web page.Add a New PAB Entry1. Sign in to your User Options web page.2. Select User Options > Personal Address Book.3. Select Add New.4. Enter information for the entry.5. Select Save.Search for a PAB Entry1. Sign in to your User Options web page.2. Select User Options > Personal Address Book.3. Specify search information and select Find.Edit a PAB Entry1. Sign in to your User Options web page.2. Search for a PAB entry.3. Select a nickname.4. Edit the entry as needed and select Save.Delete a PAB Entry1. Sign in to your User Options web page.2. Search for a PAB entry.3. Select one or more entries.4. Select Delete Selected.
102 OL-19963-01 Assign a Feature Button for Personal Address Book1. Sign in to your User Options web page.2. Select User Options > Device.3. Select a phone from the Name drop-down menu.4. Select Service URL.Your system administrator sets up your phone to display services. For more information, see your system administrator.5. Select the Personal Address Book service from the Button drop-down list box.6. Enter a phone label for the button.7. Select Save.8. Select Reset and then select Restart to refresh the phone configuration.You can now press the button to access PAB codes.Fast DialsYou can add, delete, or update fast dial entries from the User Options web page.You can create up to 500 Fast Dial and PAB entries. You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label.Assign a Feature Button for Fast Dial1. Sign in to your User Options web page.2. Select User Options > Device.3. Select Service URL (provided by your system administrator).4. Select the Fast Dial service from the Button drop-down list box.5. Enter a phone label for the button.6. Select Save.7. Select Reset and then select Restart to refresh the phone configuration.
User OptionsCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 103 Assign a Fast Dial Code to a PAB Entry1. Sign in to your User Options web page.2. Select User Options > Fast Dials.3. Select Add New.4. Use the Search Options area to find the appropriate PAB entry.5. Select a phone number in the Search Results area.6. Change the Fast Dial code, if desired.7. Select Save.Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry1. Sign in to your User Options web page.2. Select User Options > Fast Dials.3. Select Add New.4. Change the Fast Dial code, if desired.5. Enter a phone number.6. Select Save.Search for a Fast Dial Entry1. Sign in to your User Options web page.2. Select User Options > Fast Dials.3. Specify search information and select Find.Edit a Fast Dial Phone Number1. Sign in to your User Options web page.2. Select User Options > Fast Dials.3. Search for the Fast Dial entry that you want to edit.4. Select a component of the entry.5. Change the phone number.6. Select Save.
104 OL-19963-01 Delete a PAB Entry1. Sign in to your User Options web page.2. Search for a Fast dial entry.3. Select one or more entries.4. Select Delete Selected.Mobility SettingsWhen using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.Related TopicsMobile Connect, page 85Add a New Remote Destination1. Sign in to your User Options web page.2. Select User Options > Mobility Settings > Remote Destinations.3. Select Add New.4. Enter the following information: –Name—Enter a name for the mobile (or other) phone. –Destination Number—Enter your mobile phone number.5. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create.6. Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desktop phone.7. Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desktop phone.8. Select one of the following options in the Ring Schedule area (the ring schedule drop-down list boxes include only the access lists that you have created): –All the time—Select this option if you do not want to impose day and time restrictions on ringing the remote destination.
User OptionsCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 105 –As specified below—Select this option and select from the following items to set up a ring schedule based on day and time:a. Select a check box for each day of the week you want to allow calls to ring the remote destination.b. For each day, select All Day or select the beginning and ending times from the drop-down lists.c. Select the time zone from the drop-down list box.9. Select one of these ringing options: –Always ring this destination. –Ring this destination only if the caller is in the allowed access list that you select. –Do not ring this destination if the caller is in the blocked access list that you select.10. Select Save.Create an Access List1. Sign in to your User Options web page.2. Select User Options > Mobility Settings > Access Lists.3. Select Add New.4. Enter a name to identify the access list and a description (optional).5. Select whether the access list will allow or block specified calls.6. Select Save.7. Select Add Member to add phone numbers or filters to the list.8. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).9. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter: –X (upper or lower case)—Matches a single digit. For example, 408555123X matches any number between 4085551230 and 4085551239. –!—Matches any number of digits. For example, 408! matches any number starts with 408. –#—Used as a single digit for exact match.10. To add this member to the access list, select Save.11. To save the access list, select Save.PluginsPlugins on your User Options web pages allows you to download and access applications that your system administrator set up for you. For more information, see your system administrator.
106 OL-19963-01 Access Plugins1. Sign in to your User Options web page.2. Select User Options > Plugins.You can view plugins only if your system administrator has set them up for you.
AccessoriesCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 107AccessoriesPhone AccessoriesYour phone supports accessories from Cisco and third-party manufacturers.USB DevicesEach USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your system administrator.Cisco Unified IP Color Key Expansion ModuleThe Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961, Cisco Unified IP Phone 9951, and Cisco Unified IP Phone 9971 and allows you to add up to 36 extra line appearances or programmable buttons to your phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons.Accessory TypeCisco Unified IP Phone 8961 9951 9971Cisco AccessoryCisco Unified IP Color Key Expansion ModuleAdd-on module X X XThird-Party AccessoriesHeadset Analog X X XAnalog Wideband X X XBluetooth — X XUSB X X XMicrophone External PC — X XSpeakers External PC — X X
108 OL-19963-01You can add multiple Expansion Modules to the Cisco Unified IP Phone 9951 and Cisco Unified IP Phone 9971.When multiple Expansion Modules are attached, they are numbered according to the order in which they are connected to the phone. For example: • Key Expansion Module 1 is the Expansion Module closest to the phone. • Key Expansion Module 2 is the Expansion Module in the middle. • Key Expansion Module 3 is the Expansion Module farthest to the right.Cisco Unified IP Phone Model Number of Expansion Modules Supported9971 3 Expansion Modules with 108 lines or buttons9951 2 Expansion Modules with 72 lines or buttons8961 1 Expansion Module with 36 lines or buttons
AccessoriesCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 109Features of the Cisco Unified IP Color Key Expansion ModuleThe Cisco Unified IP Color Key Expansion Module includes the following features.
110 OL-19963-011Phone screen—Displays the phone number, speed dial number (or name or other text label), phone service, phone feature or Privacy assigned to each button. Icons indicating line status appear similar to, and function the same as, those on the Cisco Unified IP Phone to which it is attached.2Lighted Buttons—18 line buttons. Each button corresponds to one line (as with the Cisco Unified IP Phone). The lights beneath each button indicate the state of the corresponding line as follows: • Line available: light off • Line in use by you: solid green light • Line in use by someone else: solid red light • Line ringing: solid amber light • You have a call on hold: solid green light • Someone else has a call on hold on a shared line: solid red light • Call transfer: solid green light • Call is ringing on an inactive page: solid amber light3Shift Buttons—2 buttons. Each button corresponds to one page of 18 line keys. The button for page one is labeled with the number 1 and the button for page two is labeled with the number 2. The lights beneath each button indicate the state of the page as follows: • Page is in view: solid green light • Page is not in view: light off • Page is not in view, with one or more alerting calls on the page: solid amber light • Page is in view with one or more alerting calls on the page: solid green light • A call is ringing on an inactive page: flashing amber light
AccessoriesCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 111Place a Call on the Expansion ModulePress the line button on the Expansion Module.Configure ButtonsBefore you can set up buttons, ask your system administrator for the following information to access your Cisco Unified Communications Manager User Options web page: • The URL • Your user name and passwordAfter you have this information, you can configure your speed-dial numbers or program buttons to access phone services. Phone services can include, for example, weather, stock quotes, or corporate calendars and directories.Related TopicsUser Options, page 93Adjust the Brightness1. Press the Applications button .2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)3. Select Brightness.4. Select Key Expansion Module. –To increase brightness, press the right arrow on the Navigation pad. –To decrease brightness, press the left arrow on the Navigation pad.5. Press the Save softkey to set the brightness, or press the Cancel softkey to exit.Bluetooth Headsets(For Cisco Unified IP Phone 9951 and 9971 only.)When using Bluetooth headsets with your phone, these conditions apply: • You may add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.
112 OL-19963-01 • Once a Bluetooth headset is connected, turning it off/on will reconnect it to the phone. Please read the below mentioned instructions before using the Bluetooth headset. –If you have both, a Bluetooth headset and an analog headset attached to the phone, only one type of headset will work at any given time. Using a USB headset will disable both, the Bluetooth and analog headset. –Enable the Bluetooth headset to disable the analog headset. –Disable the Bluetooth headset to enable the analog headset –Unplug the USB headset and then enable wither the Bluetooth headset or analog headset. • It is recommended that you use your Bluetooth headset within 10 ft. of the phone, although Bluetooth coverage extends to about 30 ft. from the phone. • Your phone supports the Bluetooth Headset Profile. From your Bluetooth headset, you can perform these functions: –Answer a call –End a call –Change the headset volume for a callFor more information, see the documentation from your Bluetooth headset manufacturer.Bluetooth Wireless Headset PerformanceThe Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3 to 6 feet (1 to 2 meter) range. You can connect up to five headsets, but only the last one connected is used as the default.There can be potential interference issues; therefore, it is recommended that you: • Reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. • Use the Cisco Unified IP Phone on the same side of the body as the Bluetooth-enabled headset.For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, could affect the connection.
FAQs and TroubleshootingCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 113FAQs and TroubleshootingFrequently Asked QuestionsQ. Why can't I see all the active calls on my phone?A. When there are more calls than available session buttons on the phone, you can scroll using the Navigation pad to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list.Q. How do I redirect an incoming call when I am on a call?A. To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call, and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.)Q. If I’m on a call, how can I silence the ringing of an incoming call?A. You can silence the incoming (ringing) call by pressing the Volume button down once, and then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator).Q. How can I resume a call that is on hold?A. To resume a call on hold, you can use any of the following methods: –Press the pulsing green session button. –Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only). –Press the Resume softkey. –Highlight the call by using the Navigation pad and press the Select softkey. Note that pressing the Hold button again does not resume the call.Q. What is the difference between the buttons on the left and those on the right of the screen?A. Your phone has feature buttons on the left and call session buttons on the right. Use the feature buttons to access features (such as speed dial) or select a phone line. Use call session buttons to perform call-related tasks, such as making a new call, resuming a held call, or checking your voicemail.
114 OL-19963-01Q. Why do the softkeys keep changing?A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed depends on the call or item you have selected.Q. What is the best way to look at calls when I have a shared line or multiple lines?A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in chronological order (oldest first). (If you do not have an All Calls button, ask your system administrator to set up this feature.)Q. Why does my call disappear after I accidently press a button?A. If you are on a call and press a button for another line, your line view will change. Your current call disappears from view and calls for the newly selected line are displayed. To redisplay the call you are on, select the line it is on or press All Calls.Q. How do I check missed calls on my phone?A. To check missed calls on your phone you must: 1. Press the Applications button .2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)3. Press the Missed softkey. Q. How do I exit from a running application?A. To exit from a running applications you must:1. Press the Applications button .2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.)3. Select a running application and press the Close App softkey to close the application.When prompted, save your changes.4. Press the Exit softkey end the running application.If you do not exit a running application, it will persist in the background. Q. How do I connect two calls and then drop from the line myself?A. When you are on an active call (not on hold), do the following:1. Press the Transfer button and enter the transfer recipient’s phone number in one of these ways: –Press the session button of a held call. –Enter the transfer recipient’s phone number. –Scroll to a Call History record and press the Call softkey. –Press a speed-dial button. –Press the Speed Dial softkey, enter a speed-dial number or highlight the number you want to call, and press the Speed Dial softkey again. –Press the Active Calls softkey and select a held call. (The transfer completes immediately.)
FAQs and TroubleshootingCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 1152. Press the Transfer button again. (You do not have to wait for the recipient to answer to complete the transfer.)Q. What does the Swap softkey do?A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference. This allows you to consult privately with the party or parties on each call before combining the calls into a conference.Q. Can I cancel a conference or transfer procedure after I have started it?A. Yes, before completing a conference or transfer, you can press the Release button or Cancel softkey to cancel it.Q. How can I combine two calls on hold into a single conference call?A. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call, then:1. Press the Conference button .2. Press the line button for the other (held) call.The conference begins. (The conference is established on the line that had the active call.)Troubleshooting TipsProblem: Hold button does not resume a held call.When I press the Hold button to resume a call, nothing happensPossible CauseThis is as designed. The Hold button is not a toggle.SolutionUse any of the following methods: –Press the pulsing green session button. –Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only). –Press the Resume softkey.Highlight the call by using the Navigation pad and press the Select softkey.
116 OL-19963-01Problem: Missing the All Calls button.I would like to use the All Calls button but it is not on my phone.Possible CauseIt has not been set up by your system administrator.SolutionAsk your system administrator to enable the All Calls feature for you.Personal DirectoryProblem: Cannot sign in to Personal DirectoryYou are unable to sign in to your personal directory.Possible CauseYour PIN needs to be reset.You are using your password to sign in, not your personal identification number (PIN).SolutionSee your system administrator.Use your PIN, not your password.User OptionsProblem: Cannot Access User Options Web PagesYou are unable to access your user options web pages.Possible CauseYour password needs to be reset.SolutionSee your system administrator.
Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 117 Product Safety, Security, Accessibility, and Related InformationSafety and Performance InformationPower outages and other devices can affect your Cisco Unified IP Phone.Power OutageYour accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. External DevicesCisco recommends using good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: • Move the external device away from the source of the RF or AF signals. • Route the external device cables away from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].
118 OL-19963-01 Bluetooth Wireless Headsets PerformanceThe Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3 to 6 feet (1 to 2 meter) range. You can connect up to five headsets, but only the last one connected is used as the default.There can be potential interference issues; therefore, it is recommended that you: • Reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. • Use the Cisco Unified IP Phone on the same side of the body as the Bluetooth-enabled headset.For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, could affect the connection.FCC Compliance StatementsThe Federal Communications Commission requires compliance statements for the following: • FCC Part 15.21 • FCC RF Radiation Exposure • FCC Receivers and Class B DigitalFCC Part 15.21 StatementChanges or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.FCC RF Radiation Exposure StatementThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be co-located or operating in conjunction with any other antenna or transmitter.FCC Receivers and Class B Digital StatementThis product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful
Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 119 interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between the equipment or devices • Connect the equipment to an outlet other than the receiver's • Consult a dealer or an experienced radio/TV technician for assistanceCisco Product SecurityThis product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributorsand users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at:http://www.access.gpo.gov/bis/ear/ear_data.html.Accessibility FeaturesThe Cisco Unified IP Phone 8961, 9951, and 9971 provides accessibility features for the blind, and the visually, hearing and mobility impaired.Vision Impaired and Blind Accessibility FeaturesAccessibility features for the vision impaired and blind are supported on the Cisco Unified IP Phone 8961, 9951, and 9971.
120 OL-19963-01 Accessibility Feature Description Set Up Requirements1. High-Contrast Visual and Audible Alert of Incoming CallCisco Unified IP Phones provide an audible alert, and the handset provides a visual alert when the phone receives an incoming call. The handset light strip flashes during incoming calls and stays lit when a voice-mail message is received. Standard on all phones. Set up is required.2. Back-Lit LCD Screen and Programmable ContrastUsers with low vision can adjust the contrast. Standard on all phones; no set up is required.5441945453621
Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 121 3. Programmable Feature ButtonsUsers can use the line buttons to initiate, answer, or switch to a call on a particular line. Features, such as speed dial, Privacy, BLF speed dial, and Service URLs, can be assigned to these buttons. Set up is required. Your system administrator sets up programmable line buttons to your phone.4. Large Buttons to Access Applications, Voice Messages, Contacts, Hold, Transfer, and ConferenceLarge buttons provide to easy access to phone applications, voice messages, corporate and personal directories, and calling features.Standard on all phones; no set up is required.5. Audible Notification of Phone State For audible notification of the phone state, users can: Toggle the Mute and Speaker buttons on and off to indicate the state of the phone.Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. Use the Speaker button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.Standard on all phones; no set up is required.Accessibility Feature Description Set Up Requirements
122 OL-19963-01 Hearing Impaired Accessibility FeaturesAccessibility features for the hearing impaired are supported on the Cisco Unified IP Phone 8961, 9951, and 9971.6. Standard 12-Key Layout and Grouping of FunctionsCisco Unified IP Phone keypads provide standard key layout, which enables users to use existing or familiar key positions (including a nib on Key 5).Standard on all phones; no set up is required.Third-Party Accessibility Applications for the Vision ImpairedCisco Unified IP Phones provides an interface for third-party accessibility applications such as Tenacity accessaphone and the IPblue VTGO 508-Compliant softphone. • Tenacity accessaphone (AAP) is an assistive technology to the Cisco Unified IP Phones. Through the telephony application programming interface (TAPI) and the computer technology integration (CTI) plug-in, AAP enhances the ability to monitor and control the functions of the Cisco endpoint. Core enhancements are full access through the keyboard and text-to-speech. AAP provides audible notification of the incoming caller ID, full access of call history information, status of the phone and more. Information about Tenacity is available at the following URL:http://www.accessaphone.com • IPblue Virtual Telephone/Global Office (VTGO) 508-compliant softphone is a standalone software endpoint that integrates speech application programming interface (SAPI) and which provides audible notification (text-to-speech) of the core functions and features of the Cisco Unified IP Phones. VTGO is also compatible with assistive technology. Information is available at the following URL:http://www.ipblue.com/For more information about third-party application, see your system administrator.Accessibility Feature Description Set Up Requirements
Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 123 4194546321
124 OL-19963-01 Accessibility Feature Description Set Up Requirement1. Visual Message Waiting Indicator (Handset)Viewable from 360 degrees, this visual indicator also provides an audible message waiting indicator. Users change the voice message light on their handset and the audible voice message indicator on their phone by logging in to their User Options web pages and accessing the message indicator settings. Users change the setting to on or off. Standard on all phones; users and system administrators can make changes. 2. Visual Notification of Phone StateFor visual notification of the phone state: • Toggle the Mute and Speaker buttons on and off to indicate the state of the phone. • Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. • Use the Speaker button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.Standard on all phones; no set up is required.Inline Amplifier Support (Handset)Cisco Unified IP Phone handsets support third-party inline amplifiers, which users attach to the handset and cord and sit between the handset and the IP phone. Cisco Unified IP Phones support the following third-party inline amplifiers: • Clarity HA-40 Inline Amplifier for Corded Phone • Plantronics EHA40 Inline AmplifierStandard on all phones; no set up is required. Adjustable Ringtone, Pitch, and VolumeUsers can adjust the ringtone, pitch, and volume by: • Using the Applications > Preferences menu on their phone. • Adjusting the volume level for the phone ringer: while the handset is in the cradle, and the headset and speakerphone buttons are off, press the volume button to increase the volume.Standard on all phones; users and system administrators can make changes.
Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 125 Hearing Aid Compatible (HAC) HandsetCisco Unified IP Phone handsets support the following accessibility features: • Hearing-aid compatible • Magnetic coupling of the hearing aid • Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA) • Section 508 loudness requirements, which are achieved by using industry-standard inline handset amplifiersStandard on all phones; no set up is required. Acoustic Coupled TTY Support (Handset)Cisco Unified IP Phones support the following TTY and TDD features: • Acoustic or direct connect TTYs from industry-leading manufacturers • Real-time text transmission over phone lines • Hearing and voice carry over phones (HCO/VCO) • VoIP network operating at G.711Standard on all Cisco Unified IP Phones.For information about setting up TTY, see your system administrator.Third-Party Accessibility Applications for the Hearing ImpairedCisco Unified IP Phones provide an interface for third-party accessibility applications from companies such as NexTalk that support the following features: • Paging • Visual notification • Ability to provide single number services to support Video Relay, Text Relay, TTY Traffic or even voice servicesInformation about NexTalk is available at:http://www.nextalk.comFor more information about third-party applications, see your system administrator.Accessibility Feature Description Set Up Requirement
126 OL-19963-01 Mobility Impaired Accessibility FeaturesAccessibility features for the mobility impaired are supported on the Cisco Unified IP Phone 8961, 9951, and 9971.3 2219454414
Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 127 Accessibility Feature Description Set Up Requirements1. Well-Spaced, Illuminated Buttons Enable Easy OperationDepending on set up, programmable buttons (the left set of buttons) allow users to access: • Phone lines and intercom lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, Privacy)Session buttons (the right set of buttons) illuminate to indicate status: • Green, steady—Active call or two-way intercom call • Green, flashing—Held call • Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or signed in to Hunt Group • Amber, flashing—Incoming call or reverting call • Red, steady—Remote line in use (shared line or BLF status)Standard on all phones; no set up is required. 2. Large Buttons to Access Applications, Voice Messages, Contacts, Hold, Transfer, and ConferenceLarge buttons provide to easy access to phone applications, voice messages, corporate and personal directories, and calling features.Standard on all phones; no set up is required.3. Built-In SpeakerphoneUsers can toggle the speakerphone button on and off to indicate the state of the phone. When the speakerphone is on, the button is lit. Standard on all phones; no set up is required.
128 OL-19963-01 Additional InformationAccess the most current Cisco Unified IP Phone documentation using these URLs: • Cisco website:http://www.cisco.com/ • International Cisco websites:http://www.cisco.com/public/countries_languages.shtml • Quick start guides and a quick reference card for the Cisco Unified IP Phones:http://cisco.com/en/US/products/ps10453/products_user_guide_list.html • Licensing Information:http://cisco.com/en/US/products/hw/phones/ps10453/products_licensing_information_listing.html4. Tactile Discernible Buttons and Functions (including a nib on Key 5)Cisco Unified IP Phone keypads provide the tactile discernible locator, which enables users to use existing or familiar key positions that can be easily located from the “bump” on Key 5. Users do not have to learn new key positions.Standard on all phones; no set up is required.5. Dedicated Headset Jack that Enables Auto-Answer FunctionUsers can use a dedicated headset jack that enables auto-answer feature support on either the speakerphone or headset. Incoming calls are then automatically connected after a ring or two.Standard on all phones; set up is required. Accessibility Feature Description Set Up Requirements
WarrantyCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 129 WarrantyCisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL:http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html
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Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 131 IndexAaccessibility features 119accessories 53, 107adapters 1, 16, 32administrator settings 58alertsaudiblecall waiting 75Hold Reversion 81MCID 84silent 84visualcall waiting 75Hold Reversion 81MCID 84new voice message 41ringing call 41All Calls 68answer oldest first 69Application button 41applications, running 56Auto Answerdescription 69BBack button 39Barge 70BLF. See Line StatusBluetooth 19accessoryadd 54connect 55delete 55disconnect 56headset 111settings 53wireless connection 35brightnessexpansion module 111phone 52Busy Lamp Features. See Line Statusbuttonsand softkeys, per feature 67color LEDs 7, 9model-specific overview 5, 21, 37CCall Back 70set up notification 70Call Forward All 70, 95call history 49Call Park 71
132 OL-19963-01 Call Pickupdescription 74Call Waitingdescription 75calling featuresAll Calls 68Answer 69Auto Answer 69Barge 70Call Back 70Call Forward All 70Call Park 71Call Pickup 74Call Waiting 75conference 76Divert 77DNDEM 79Fast Dial 79Hold 80Hold Reversion 81Hunt Group 81Intercom 82Line Status 83MCID 84Meet Me 84Mobile Connect 85Mute 86On-hook Dialing 86Privacy 87QRT 87Redial 87Remote Hold 81Shared Lines 88Silent Monitoring and Recording 88Speed Dial 89Transfer 90Web Dialer 90Cisco product security 119Cisco Unified IP Color Key Expansion Module 107Cisco Unified IP Phone 8961 1Cisco Unified IP Phone 9951 16Cisco Unified IP Phone 9971 32compliance 118conferenceMeet Me 84swap between calls 77using 76Conference button 40confirmation. See alertscontactscorporate directory 59personal directory 60Contacts button 41contrast. See brightnessDdialon-hook 86directorycorporateusing 59with Web Dialer 91personal 60Divert
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 133 description 77DNDcustomize 94turn on and off 78Do Not Disturb. See DNDEEMdescription 79enablePrivacy 87Expansion Module 107Extension Mobility. See EMFFAQs 113fast dialsdescription 79place a callwith a fast-dial button 79set up 102feature buttons. See buttonsfootstand 4frequently asked questions 113GGroup Pickupdescription 74Hhandset light strip 41handset rest 15, 31, 48hardware, model-specific overview 5, 21, 37Headset button 40headset, wideband settings 54Holdand Resume 80on shared lines 80remote 81swap between calls 80to answer a new call 80Hold button 40Hold Reversiondescription 81notification 81responding to notification 81Hunt Groupdescription 81sign in and out 81IiDivert. See DivertIntercom 82Kkeypad 40Llanguage
134 OL-19963-01 phone display 100User Options web pages 100Web Dialer settings 91linesettingsaudible voice message indicator 96call forward 95DND 94ring settings 96voice message indicator 95Line Statusdescription 83indicators 83MMAC addressWeb Dialer 91Malicious Caller ID. See MCIDMCIDdescription 84trace a call 84Meet Meconferencejoin 84description 84messages 65Messages button 40Mobile Connectdescription 85switchfrom Desk to Mobile Phone 85from Mobile Phone to Desk 86turn on and off 85Mobility settings 104model 57monitor and record 88mutedescription 86turn on and off 86Mute button 40NNavigation pad 8, 40navigation, about 14, 30, 45notificationCall Back 70Hold reversion 81OOn-hook Dialingdescription 86Other Pickupdescription 74PPAB 101passwordchanging 99troubleshooting with User Options 116performance information 117Personal Address Book. See PABpersonal directory 60
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 135 phone display 41phone model 57phone screencleaning 47enable and disable touch-sensitive 47features 10, 26, 42navigation 14, 30, 45touch-sensitive 39phone, connecting 1, 16, 32PINadding Bluetooth device with 55changing 100troubleshooting with Personal Directory 116using with Personal Directory 60plugins 105ports 1, 16, 32power-save mode 15, 31, 47preferencessettings 51Web Dialer 91Privacyenable on a shared line 87programmable feature buttons 9QQRT 87quality reporting tool. See QRTRrecord and monitor 88Rediala number 88description 87Release button 39Remote Hold 81revert, callon hold 81ringtones 52Ssafety information 117security 119session buttons 7session buttons. See buttonsset upWeb Dialer preferences 91settings 51shared linesbarge 70description 88enable Privacy 87on hold 80sign in and outHunt Group 81Web Dialer 91, 92Silent Monitoring and Recording 88softkey buttons 7, 23softkeys and feature buttons, per feature 67Speakerphone button 40Speed Dialbuttonsdescription 89set up 97
136 OL-19963-01 codesdescription 89set up 97on the web 97suspicious call, trace 84swapconference calls 77transfer calls 90TTo Voicemail. See Diverttouchscreencleaning 47enable and disable 47touch-sensitive features of 39trace a suspicious call 84Transferdescription 90swap 90using 90Transfer button 40Troubleshooting 113turn on and offDND 78Mobile Connect 85mute 86UUSB devices 107user optionsdescription 93deviceselect 94DND 94fast dials 102line settingsaudible voice message indicator 96call forward 95ring setting 96voice message indicator 95Mobility settings 104PAB 101plugins 105sign in and out 93user settings 99VviewWeb Dialer preferences 91viewing angle 5, 21, 37voice messageschanging indicator for 95checking 65voicemail 65Volume button 40Wwallpaper 52warranty information 129Web Dialerchange preferences 91description 90
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 137 MAC address 91set up preferences 91sign in 91sign out 92view preferences 91with Cisco Directory 91with corporate directory 91wideband headset 54wireless connection 35
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