Cisco Systems RTPRO0350 Wireless IP Phone User Manual 9971 rt901

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Document ID	1172588
Application ID	CxY6r5Ery3Dhje1aEAjIJQ==
Document Description	User Manual 2
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	345.82kB (4322737 bits)
Date Submitted	2009-09-21 00:00:00
Date Available	2009-09-21 00:00:00
Creation Date	2009-09-01 09:37:00
Producing Software	Acrobat Distiller 8.1.0 (Windows)
Document Lastmod	2009-09-01 09:37:09
Document Title	9971_rt901.book
Document Creator	FrameMaker 7.2
Document Author:	llindahl

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Your Phone
16 Applications button
Opens/closes the Applications menu. Depending on how your system
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
17 Contacts button
Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
18 Phone display
Phone display that can be positioned to your preferred viewing angle.
19 Programmable feature
buttons
Programmable feature buttons that correspond to phone lines, speed
dials, and calling features.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you might have an All Calls feature button
that displays a consolidated list of calls from all lines.
Color LEDs indicate the line state:
• Amber
• Green
• Red
—Ringing call on this line
—Active or held call on this line
—Shared line in-use remotely
(The position of programmable feature buttons may be reversed with
that of session buttons on phones using a locale with a right-to-left
reading orientation, such as Hebrew and Arabic.)
20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)
or a new voice message (steady red).
Phone Screen
How your system administrator sets up the phone determines what is displayed on your phone screen.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
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Phone with Single Line
Line label
Displays the line phone information.
Header
Displays the date and time, and information (such as phone number)
about the selected line.
Session button label (for
connected call)
Displays information (such as phone number and duration) about a
connected call on the line.
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Your Phone
Session button label (for
held call)
Displays information (such as phone number and duration) about a
held call on the line.
Pressing the corresponding session button resumes the held call.
New Call icon
Indicates you can press the corresponding session button to make a
new call.
Softkeys
Softkey options for the selected (highlighted) call only.
If you select a different call (by pressing a feature button or the
Navigation pad, or by answering a ringing call), the softkey options
may change.
Phone with Multiple Lines
If you have multiple lines, it is highly recommended that the All Calls feature is enabled on your phone.
All Calls allows you to view all the calls on all lines at the same time. For more information, see your
system administrator.
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Primary line label
Displays the primary line phone information.
In this example, the blue icon (for Connected Call) indicates
this is the selected line.
Header
Displays the date and time, and information (such as phone
number) about the selected line.
Session button label (for a
connected call)
Displays information (such as phone number and duration)
about a connected call on the line.
Session button labels (for held
calls)
Display information (such as call status and duration) about
held calls associated with the selected line.
Calls are displayed on the right side of the phone screen from
the oldest (at the top) to the newest.
Pressing the session button next to a Held Call icon resumes the
held call for that session.
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Your Phone
New Call icon
Indicates you can press the corresponding session button to
make a new call.
Softkeys
Softkey options for the selected (highlighted) call only.
If you select a different call (by pressing a feature button or the
Navigation pad, or by answering a ringing call), the softkey
options may change.
Answer button label
Displays if your system administrator has assigned the Answer
feature to the programmable feature button.
Pressing the corresponding button answers the oldest incoming
call.
Speed-dial button label
Displays if you assigned a speed dial to the programmable
feature button.
Nonprimary line labels
Displays the nonprimary line phone information.
10 All Calls button label
Displays if the All Calls feature is enabled. Pressing the
corresponding button displays all calls on all lines.
Calls are displayed on the right side of the phone screen from
the oldest (at the top) to the newest.
Pressing the button once highlights (selects) the current call or
first call on the list. Pressing the button twice highlights the
header line, allowing you to make a new call.
Using the All Calls feature is highly recommended if you have
multiple lines on your phone.
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Phone with Answer Button
Primary line label
Displays the primary line phone information.
In this example, the blue icon (for Connected Call)
indicates this is the selected line.
Header
Displays the date and time, and information (such as phone
number) about the selected line.
Session label (with Connected Call
icon)
Displays information (such as call status and duration)
about a connected call associated with the selected line.
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Your Phone
Session button labels (with Held
Call icons)
Display information (such as call status and duration)
about held calls associated with the selected line.
Calls are displayed on the right side of the phone screen
from the oldest (at the top) to the newest.
Pressing the session button next to a Held Call icon
resumes the held call for that session.
Softkeys
Softkey options for the selected (highlighted) call only.
If you select a different call (by pressing a feature button or
the Navigation pad, or by answering a ringing call), the
softkey options may change.
Answer button label
Displays if your system administrator has assigned the
Answer feature to the programmable feature button.
Pressing the corresponding button answers the oldest
incoming call.
Speed-dial button label
Displays if you assigned a speed dial to the programmable
feature button.
Nonprimary line labels
Displays the nonprimary line phone information.
All Calls button label
Displays if the All Calls feature is enabled. Pressing the
corresponding button displays all calls on all lines.
Calls are displayed on the right side of the phone screen
from the oldest (at the top) to the newest.
Pressing the button once highlights (selects) the current call
or first call on the list. Pressing the button twice highlights
the header line, allowing you to make a new call.
Using the All Calls feature is highly recommended if you
have multiple lines on your phone.
Phone Screen Navigation and Item Selection
Task
Action
Example
Scroll to highlight an item.
Press the Navigation pad.
Highlight a call from the missed
call list.
Select an item by number.
Press the corresponding number Press 2 to select the second item
on the keypad.
in the Applications menu.
Select an item using the Select
button.
Press the Select button (at the
center of the Navigation pad).
Highlight the Preferences
application and press the Select
button.
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Task
Action
Example
Navigate to a submenu.
Highlight the menu item and
press the item number on the
keypad.
Highlight the Network Setup
menu, then press 1 to open the
submenu.
(A right arrow (>) next to the
menu item indicates there is a
submenu.)
Select a line to use a calling
feature (when line is idle).
Or press the down arrow on the
Navigation pad and then press
the Select button.
Press the feature (line) button.
Indicators of your line selection
include:
Press the line button, then press
the Forward All softkey to
forward calls on that line.
• The selected line is
displayed on the phone
screen header.
• The selected line is
highlighted.
• Color of the icon (on the
line label) changes to blue.
Select a line to use a calling
feature (when line has one or
more active calls).
Press the feature (line) button
twice.
Indicators of your line selection
include:
Press the line button twice, then
press the Forward All softkey to
forward calls on that line.
• The selected line is
displayed on the phone
screen header.
• The selected line is
highlighted.
• Color of the icon (on the
line label) changes to blue.
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Your Phone
Task
Action
Example
Change the line view (while on a Select a different line (by
call).
pressing the line feature button
or by scrolling and pressing the
Select button).
While on a call, press a different
line button.
Call session information for the
newly selected line is displayed.
If you are on a call, changing the Call session information
line view does not end the call, previously displayed may
but it may disappear from view. disappear from view.
To see your current call session
again, select the line the call is
on.
Go back to the previous screen
or menu.
Press the Back button
the
softkey.
or
From the Preferences menu,
or the
press
softkey.
Power-Save Mode
Depending on how your system administrator sets up the phone, your phone display might go into
power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the
phone display, press any button or pick up the handset.
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Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.
275943
Remove handset from the cradle and pull the plastic tab from the handset rest.
Rotate the tab 180 degrees.
Hold the tab between two fingers, with the corner notches facing you.
Line up the tab with the slot in the cradle, and press the tab evenly into the slot. An extension
protrudes from the top of the rotated tab. Return the handset to the handset rest.
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Your Phone
Cisco Unified IP Phone 9951
The Cisco Unified IP Phone 9951 provides these features:
• Phone connections
• Footstand
• Phone display viewing angle
• Buttons and hardware
• Phone screen
• Power-save mode
• Handset rest
Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network. Your system
administrator can help you connect your phone.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
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Computer
Computer
193117
Network
Network
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Your Phone
DC adaptor port (DC48V)
Handset connection
AC-to-DC power supply (optional)
Analog headset connection (optional)
AC power wall plug (optional)
USB port
Network port connection
(10/100/1000 SW) with IEEE 802.3af
power enabled
Anti-theft security lock connector (lock optional)
Computer port (10/100/1000 PC)
connection
USB port
Speaker port for output to optional external
speakers
Cisco Unified IP Color Key Expansion
Module connector
Microphone port for input from optional
external microphone
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Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
193118
22
Insert the curved connectors into the lower
slots.
Lift the footstand until the connectors snap
into the upper slots.
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Your Phone
Phone Display Viewing Angle
193119
The phone display viewing angle can be adjusted according to your preference.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions. Use the feature
buttons (on the left) to view calls on a line or access features such as speed dial or All Calls. Use the
call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming
a held call.
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20
19
18
17
16
15
14
13 12 11
24
10
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Your Phone
Phone screen
Shows information about your phone, including directory number, call
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
Session buttons
Each represents a call session and takes the default action for that
session. For example, pressing the session button for a ringing call
answers the call, while pressing the session button for a held call
resumes the call.
Color LEDs reflect the call state. LEDs can flash (blink on and off
rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
• Flashing amber
the call.
—Ringing call. Pressing this button answers
• Solid green
—May be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this
button displays the call details or the participants of a conference
call. If the call is not yet connected, pressing this button ends the
call.
• Pulsing green
held call.
—Held call. Pressing this button resumes the
• Solid red
—Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
• Pulsing red
—Shared line call put on hold remotely. Pressing
this button resumes the held call.
Icons next to the session buttons indicate an action for that session. For
example, pressing the session button with a Missed Calls icon displays
your missed calls, and pressing the session button with a Voicemail
icon accesses your voice messaging system.
(The position of session buttons may be reversed with that of
programmable feature buttons on phones using a locale with a
right-to-left reading orientation, such as Hebrew and Arabic.)
Softkey buttons
Allow you to access the softkey options displayed on your phone
screen.
Back button
Returns to the previous screen or menu.
Release button
Ends a connected call or session.
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Navigation pad and
Select button
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highlighted item.
The Select button is lit (white) when the phone is in power-save mode.
Conference button
Creates a conference call.
Hold button
Places a connected call on hold.
Transfer button
Transfers a call.
10 Keypad
Allows you to dial phone numbers, enter letters, and choose menu
items (by entering the item number).
11 Speakerphone button
Selects the speakerphone as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio path is selected (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects
them as the default audio path.
12 Mute button
Toggles the microphone on or off during a call. When the microphone
is muted, the button is lit red.
13 Headset button
Selects the wired headset as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
A headset icon
in the phone screen header line indicates the
headset is the default audio path. This audio path does not change until
a new default audio path is selected (for example, by picking up the
handset).
14 Volume button
Controls the handset, headset, and speakerphone volume (off-hook)
and the ringer volume (on-hook).
Silences the ringer on the phone if an incoming call is ringing.
15 Messages button
26
Auto-dials your voicemail system (varies by system).
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Your Phone
16 Applications button
Opens/closes the Applications menu. Depending on how your system
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
17 Contacts button
Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal contacts,
corporate directory, or call history.
18 Phone display
Phone display that can be positioned to your preferred viewing angle.
19 Programmable feature
buttons
Programmable feature buttons that correspond to phone lines, speed
dials, and calling features.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you might have an All Calls feature button
that displays a consolidated list of calls from all lines.
Color LEDs indicate the line state:
• Amber
• Green
• Red
—Ringing call on this line
—Active or held call on this line
—Shared line in-use remotely
(The position of programmable feature buttons may be reversed with
that of session buttons on phones using a locale with a right-to-left
reading orientation, such as Hebrew and Arabic.)
20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)
or a new voice message (steady red).
Phone Screen
How your system administrator sets up the phone determines what is displayed on your phone screen.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
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Phone with Single Line
Line label
Displays the line phone information.
Header
Displays the date and time, and information (such as phone number)
about the selected line.
Session label (for
connected call)
Displays information (such as phone number and duration) about a
connected call on the line.
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Your Phone
Session button label (for
held call)
Displays information (such as phone number and duration) about a
held call on the line.
Pressing the corresponding session button resumes the held call.
New Call icon
Indicates you can press the corresponding session button to make a
new call.
Softkeys
Softkey options for the selected (highlighted) call only.
If you select a different call (by pressing a feature button or the
Navigation pad, or by answering a ringing call), the softkey options
may change.
Phone with Multiple Lines
If you have multiple lines, it is highly recommended that the All Calls feature is enabled on your phone.
All Calls allows you to view all the calls on all lines at the same time. For more information, see your
system administrator.
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Primary line label
Displays the primary line phone information.
In this example, the blue icon (for Connected Call) indicates
this is the selected line.
Header
Displays the date and time, and information (such as phone
number) about the selected line.
Session label (for a connected
call)
Displays information (such as phone number and duration)
about a connected call on the line.
Session button labels (for held
calls)
Display information (such as call status and duration) about
held calls associated with the selected line.
Calls are displayed on the right side of the phone screen in
order of the oldest (at the top) to the newest.
Pressing the session button next to a Held Call icon resumes the
held call for that session.
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Your Phone
New Call icon
Indicates you can press the corresponding session button to
make a new call.
Softkeys
Softkey options for the selected (highlighted) call only.
If you select a different call (by pressing a feature button or the
Navigation pad, or by answering a ringing call), the softkey
options may change.
Answer button label
Displays if your system administrator has assigned the Answer
feature to the programmable feature button.
Pressing the corresponding button answers the oldest incoming
call.
Speed-dial button label
Displays if you assigned a speed dial to the programmable
feature button.
Nonprimary line labels
Displays the nonprimary line phone information.
10 All Calls button label
Displays if the All Calls feature is enabled. Pressing the
corresponding button displays all calls on all lines.
Calls are displayed on the right side of the phone screen from
the oldest (at the top) to the newest.
Pressing the button once highlights (selects) the current call or
first call on the list. Pressing the button twice highlights the
header line, allowing you to make a new call.
Using the All Calls feature is highly recommended if you have
multiple lines on your phone.
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Phone with Answer Button
Primary line label
Displays the primary line phone information.
In this example, the blue icon (for Connected Call)
indicates this is the selected line.
Header
Displays the date and time, and information (such as phone
number) about the selected line.
Session label (with Connected Call
icon)
Displays information (such as call status and duration)
about a connected call associated with the selected line.
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Your Phone
Session button labels (with Held
Call icons)
Display information (such as call status and duration)
about held calls associated with the selected line.
Calls are displayed on the right side of the phone screen
from the oldest (at the top) to the newest.
Pressing the session button next to a Held Call icon
resumes the held call for that session.
Softkeys
Softkey options for the selected (highlighted) call only.
If you select a different call (by pressing a feature button or
the Navigation pad, or by answering a ringing call), the
softkey options may change.
Answer button label
Displays if your system administrator has assigned the
Answer feature to the programmable feature button.
Pressing the corresponding button answers the oldest
incoming call.
Speed-dial button label
Displays if you assigned a speed dial to the programmable
feature button.
Nonprimary line labels
Displays the nonprimary line phone information.
All Calls button label
Displays if the All Calls feature is enabled. Pressing the
corresponding button displays all calls on all lines.
Calls are displayed on the right side of the phone screen
from the oldest (at the top) to the newest.
Pressing the button once highlights (selects) the current call
or first call on the list. Pressing the button twice highlights
the header line, allowing you to make a new call.
Using the All Calls feature is highly recommended if you
have multiple lines on your phone.
Phone Screen Navigation and Item Selection
Task
Action
Example
Scroll to highlight an item.
Press the Navigation pad.
Highlight a call from the missed
call list.
Select an item by number.
Press the corresponding number Press 2 to select the second item
on the keypad.
in the Applications menu.
Select an item using the Select
button.
Press the Select button (at the
center of the Navigation pad).
Highlight the Preferences
application and press the Select
button.
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Task
Action
Example
Navigate to a submenu.
Highlight the menu item and
press the item number on the
keypad.
Highlight the Network Setup
menu, then press 1 to open the
submenu.
(A right arrow (>) next to the
menu item indicates there is a
submenu.)
Select a line to use a calling
feature (when line is idle).
Or press the down arrow on the
Navigation pad and then press
the Select button.
Press the feature (line) button.
Indicators of your line selection
include:
Press the line button, then press
the Forward All softkey to
forward calls on that line.
• The selected line is
displayed on the phone
screen header.
• The selected line is
highlighted.
• Color of the icon (on the
line label) changes to blue.
Select a line to use a calling
feature (when line has one or
more active calls).
Press the feature (line) button
twice.
Indicators of your line selection
include:
Press the line button twice, then
press the Forward All softkey to
forward calls on that line.
• The selected line is
displayed on the phone
screen header.
• The selected line is
highlighted.
• Color of the icon (on the
line label) changes to blue.
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Your Phone
Task
Action
Example
Change the line view (while on a Select a different line (by
call).
pressing the line button or
scrolling and pressing the Select
button).
While on a call, press a different
line button.
Call session information for the
newly selected line is displayed.
If you are on a call, changing the Call session information
line view does not end the call, previously displayed may
but it may disappear from view. disappear from view.
To see your current call session
again, select the line the call is
on.
Go back to the previous screen
or menu.
Press the Back button
the
softkey.
or
From the Preferences menu,
or the
press
softkey.
Power-Save Mode
Depending on how your system administrator sets up the phone, your phone display might go into
power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the
phone display, press any button or pick up the handset.
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Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.
275943
Remove handset from the cradle and pull the plastic tab from the handset rest.
Rotate the tab 180 degrees.
Hold the tab between two fingers, with the corner notches facing you.
Line up the tab with the slot in the cradle, and press the tab evenly into the slot. An extension
protrudes from the top of the rotated tab. Return the handset to the handset rest.
36
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Your Phone
Cisco Unified IP Phone 9971
The Cisco Unified IP Phone 9971 provides these features:
• Phone connections
• Footstand
• Phone display viewing angle
• Buttons and hardware
• Phone screen
• Power-save mode
• Phone display cleaning
• Handset rest
Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network. Your system
administrator can help you connect your phone.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
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Computer
Computer
193117
Network
Network
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Your Phone
DC adaptor port (DC48V)
Handset connection
AC-to-DC power supply (optional for
the network port connection but
required for a wifi connection)
Analog headset connection (optional)
AC power wall plug (optional)
USB port
Network port connection
(10/100/1000 SW) with IEEE 802.3af
and IEEE 802.3at power enabled
Anti-theft security lock connector (lock optional)
Computer port (10/100/1000 PC)
connection
USB port
Speaker port for output to optional external
speakers
Cisco Unified IP Color Key Expansion
Module connector
Microphone port for input from optional
external microphone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
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EFT DRAFT - CISCO CONFIDENTIAL
Wireless Connection
Your phone can be connected to a wireless network using 802.11a or 802.11b/g, but the connection
must be set up by your system administrator. For more information, see your system administrator.
Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
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Insert the curved connectors into the lower
slots.
Lift the footstand until the connectors snap
into the upper slots.
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EFT DRAFT - CISCO CONFIDENTIAL
Your Phone
Phone Display Viewing Angle
193119
The phone display viewing angle can be adjusted according to your preference.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions. Use the feature
buttons (on the left) to view calls on a line or access features such as speed dial or All Calls. Use the
call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming
a held call.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
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EFT DRAFT - CISCO CONFIDENTIAL
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Your Phone
Phone screen
Shows information about your phone, including directory number, call
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
Phone screen items, such as menu options and softkeys, are
touch-sensitive.
Session buttons
Each represents a call session and takes the default action for that
session. For example, pressing the session button for a ringing call
answers the call, while pressing the session button for a held call
resumes the call.
Color LEDs reflect the call state. LEDs can flash (blink on and off
rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
• Flashing amber
the call.
—Ringing call. Pressing this button answers
• Solid green
—May be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this
button displays the call details or the participants of a conference
call. If the call is not yet connected, pressing this button ends the
call.
• Pulsing green
held call.
—Held call. Pressing this button resumes the
• Solid red
—Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
• Pulsing red
—Shared line call put on hold remotely. Pressing
this button resumes the held call.
Icons next to the session buttons indicate an action for that session. For
example, pressing the session button with a Missed Calls icon displays
your missed calls, and pressing the session button with a Voicemail
icon accesses your voice messaging system.
(The position of session buttons may be reversed with that of
programmable feature buttons on phones using a locale with a
right-to-left reading orientation, such as Hebrew and Arabic.)
Back button
Returns to the previous screen or menu.
Release button
Ends a connected call or session.
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