Cisco Systems RTPRO0350 Wireless IP Phone User Manual 9971 rt901

Cisco Systems Inc Wireless IP Phone 9971 rt901

User Manual 1

EFT DRAFT - CISCO CONFIDENTIALAmericas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883Cisco Unified IP Phones 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
EFT DRAFT - CISCO CONFIDENTIAL
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)© 2009 Cisco Systems, Inc. All rights reserved.OL-19474-01 QUICK REFERENCECisco Unified IP Phones 8961, 9951, and 9971 for Cisco Unified Communications Manager 7.1(3) (SIP)SoftkeysPhone Screen IconsButtonsCommon Phone TasksSoftkeysAll Calls List all calls.Answer Answer a call.Apply Confirm the edited and nonedited settings in that screen.Call Initiate a call.CallBack Receive notification when a busy extension becomes available.Cancel Cancel an action or exit a screen without applying changes.Clear List Remove all entries in a list or category.Conference Use when Conference feature is activated.Delete Delete an entry in a category, such as from Call History.Details In Call History or Accessories, select a call-history record or an accessory to view selection details.Dial Dial a selected number.Divert Send or redirect a call to voicemail or to a predetermined phone number.Edit Modify an item, such as a name.EditDial Edit a number before calling.End Call Disconnect the current call or the current intercom call.Exit Return to the previous screen.Forward All/ Forward OffSet up or cancel call forwarding.Log Out Sign out of Personal Directory.Missed CallsList all missed calls.More Display additional softkeys.Common Phone TasksPlace a call Go off-hook before or after dialing a number.Redial a number Press Redial softkey.Switch to handset during a callPick up the handset.Switch to speaker or headset during a callPress or , then hang up the handset.Mute and un-mute your phonePress .View your call historyPress > Call History. Hold and resume a callPress to hold. Press the Resume softkey to resume the held call.Transfer call to new numberPress , enter the number, and then press it again.Place an intercom callPress the Intercom button and then enter a number if necessary. Speak after you hear the tone. Start a standard conference callPress , dial the participant, and then press it again. Silence the ring for an incoming callPress the Volume button down once.
New Call Make a new call.Park Store a call.Phones Displays the phone information for a personal contact.Play Play ringtone.Redial Redial the most recently dialed number.Remove Remove a conference participant or an entry.Resume Resume a call on hold.Revert Revert back to the last applied set of settings (for that screen).Save Save the chosen settings.Search Search for a directory listing.Select Select the highlighted option.Set Set an option, such as a ringtone.Setup Configure an accessory.Show DetailsShow details about the current call.Speed Dial Dial a number using a speed-dial code.Swap For a Transfer or Conference, toggle between two existing calls.Transfer Use when Transfer feature is activated.Update Update an entry in Personal Directory.Backspace to delete characters.Back.Phone Screen IconsOff-hookOn-hook Connected callIncoming call Missed callPlaced call Received call Call forwarding enabledCall on hold Toggle onMessage waitingFeature Icons(If available on your phone)All CallsCommon tasks such as Answer, CallBack, and Speed Dial.Bluetooth connectedDo Not Disturb (DND) is in-useOne-way intercom call (whisper)Two-way intercom call (connected)Line Status indicator–monitored line is in-useButtons For the Cisco Unified IP Phones 8961, 9951, and 9971 Quick Start Guides, go to this URL:TBDLine Status indicator–monitored line is ringing (Call Pickup only) Line Status indicator–monitored line is in do not disturb (DND)MobilityApplicationsContactsMessagesHeadset SpeakerphoneMuteBackReleaseNavigation pad and Select buttonTransfer ConferenceHoldVolumeFeature button (left side of the screen)Session button (right side of the screen)
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) vEFT DRAFT - CISCO CONFIDENTIALContentsYour Phone 1Cisco Unified IP Phone 8961 1Phone Connections 1Footstand 4Phone Display Viewing Angle 5Buttons and Hardware 5Phone Screen 9Phone with Single Line 10Phone with Multiple Lines 11Phone with Answer Button 14Phone Screen Navigation and Item Selection 15Power-Save Mode 17Handset Rest 18Cisco Unified IP Phone 9951 19Phone Connections 19Footstand 22Phone Display Viewing Angle 23Buttons and Hardware 23Phone Screen 27Phone with Single Line 28Phone with Multiple Lines 29Phone with Answer Button 32Phone Screen Navigation and Item Selection 33Power-Save Mode 35Handset Rest 36Cisco Unified IP Phone 9971 37Phone Connections 37Wireless Connection 40Footstand 40
vi OL-19963-01EFT DRAFT - CISCO CONFIDENTIALPhone Display Viewing Angle 41Buttons and Hardware 41Phone Screen 45Phone with Single Line 46Phone with Multiple Lines 47Phone with Answer Button 49Phone Screen Navigation and Item Selection 50Power-Save Mode 52Phone Display Cleaning 52Handset Rest 52Applications 55Phone Applications 55Call History 55View Call History 56View Call Record Details 56Filter Call History 56Dial From Call History 56Edit Number From Call History 57Clear Call History 57Delete Call Record From Call History 57Preferences 57Ringtones 58Wallpaper 58Brightness 58Bluetooth 59Accessories 59View Accessories List 59View Accessory Details 60Set Up Wideband for Analog Headset 60Add Bluetooth Accessory 60Delete Bluetooth Accessory 61Connect Bluetooth Accessory 61Disconnect Bluetooth Accessory 62Running Applications 62View Running Applications 62
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) viiEFT DRAFT - CISCO CONFIDENTIALSwitch to a Running Application 62Close Running Application 62Phone Information 63View Phone Information 63Administrator Settings 63Contacts 65Phone Contacts 65Corporate Directory 65Search for and Dial a Contact 65Search for and Dial a Contact While on a Call 66Personal Directory 66Personal Directory Options 66Fast-Dial Codes with Personal Directory 68Messages 71Voice Messages 71Personalize Your Voicemail 71Check for Voice Messages 71Listen to Voice Messages 72Calling Features 73Feature Buttons and Softkeys 73All Calls 74View All Calls on Your Phone 74Answer 75Answer Your Oldest Call First 75Auto Answer 75Auto Answer with Your Headset 75Auto Answer with Your Speakerphone 75Barge 75Add Yourself to a Call on a Shared Line 75Call Back 76Set Up a Call Back Notification 76Call Forward All 76
viii OL-19963-01EFT DRAFT - CISCO CONFIDENTIALForward Calls on Your Phone 77Call Park 77Park and Retrieve a Call Using Park 78Park and Retrieve a Call Using Assisted Directed Call Park 78Park and Retrieve a Call Using Manual Directed Call Park 78Call Pickup 79Answer a Call Using Pickup 80Answer a Call Using Group Pickup and a Group Pickup Number 80Answer a Call Using Group Pickup and a Phone Number 80Answer a Call Using Other Pickup 80Call Waiting 81Respond to a Call Waiting Notification 81Conference 81Add Another Party to Your Call to Create a Conference 81Join Calls Together in a Conference 82Swap Between Calls Before Completing a Conference 82View Conference Participants 82Remove Conference Participants 82Divert 82Divert a Call 83Do Not Disturb 83Turn DND On and Off 83Extension Mobility 84Enable Extension Mobility 84Fast Dial 84Place a Call with a Fast-Dial Button 84Hold 85Hold and Resume a Call 85Swap Between Holding and Active Calls 85Put a Call on Hold by Answering a New Call 85Determine if a Shared Line is on Hold 85Remote Hold 86Hold Reversion 86Respond to a Hold Reversion Notification 86
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) ixEFT DRAFT - CISCO CONFIDENTIALHunt Groups 86Sign In and Out of a Hunt Group 86Intercom 87Place a Dedicated Intercom Call 87Place a Dialable Intercom Call 87Receive an Intercom Call 87Line Status 88Line Status Indicators 88Malicious Call Identification 89Trace a Suspicious Call 89Meet Me 89Host a Meet-Me Conference 89Join a Meet-Me Conference 89Mobile Connect 90Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 90Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 90Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 91Mute 91Mute Your Phone 91On-hook Dialing 91Dial a Number On-hook 91Privacy 92Enable Privacy on a Shared Line 92Quality Reporting Tool 92Report Problems on Your Phone 92Redial 92Redial a Number 93Shared Lines 93Speed Dial 94Place a Call with a Speed-Dial Button 94Place a Call with a Speed-Dial Code 94Use a Speed-Dial Code On-hook 94Use a Speed-Dial Code Off-hook 94Transfer 95
xOL-19963-01EFT DRAFT - CISCO CONFIDENTIALTransfer a Call to Another Number 95Swap Between Calls Before Completing a Transfer 95Web Dialer 95Use Web Dialer with Cisco Directory 96Use Web Dialer with Another Online Corporate Directory 96Set Up, View, or Change Web Dialer Preferences 96Sign Out of Web Dialer 97User Options 99User Options Web Pages 99Sign In and Out of User Options Web Pages 99Device 100Select a Device From the User Options Web Pages 100Customize Do Not Disturb Options 100Line Settings 101Set Up Call Forwarding Per Line 101Change the Voice Message Indicator Setting Per Line 101Change the Audible Voice Message Indicator Setting Per Line 102Change the Ring Settings Per Line 102Change or Create a Line Text Label for Your Phone Display 102Customize Do Not Disturb Options 103Speed Dial on the Web 103Set Up Speed-Dial Buttons 103Set Up Speed-Dial Codes 104Phone Services 104Subscribe to a Service 104Search for Services 105Change or End Services 105Change a Service Name 105Add a Service to an Available Programmable Feature Button 105User Settings 106Change Your Browser Password 106Change Your PIN 106Change the Language for Your User Options Web Pages 106Change the Language for Your Phone Display 106
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) xiEFT DRAFT - CISCO CONFIDENTIALDirectory 107Personal Address Book 107Add a New PAB Entry 107Search for a PAB Entry 107Edit a PAB Entry 108Delete a PAB Entry 108Assign a Feature Button for Personal Address Book 109Fast Dials 109Assign a Feature Button for Fast Dial 109Assign a Fast Dial Code to a PAB Entry 110Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 110Search for a Fast Dial Entry 110Edit a Fast Dial Phone Number 110Delete a PAB Entry 111Mobility Settings 111Add a New Remote Destination 111Create an Access List 112Plugins 112Access Plugins 113Accessories 115Phone Accessories 115Cisco Unified IP Color Key Expansion Module 115Features of the Cisco Unified IP Color Key Expansion Module 116Place a Call on the Expansion Module 118Configure Buttons 119Adjust the Brightness 119Bluetooth Headsets 119FAQs and Troubleshooting 121Frequently Asked Questions 121Troubleshooting Tips 123Personal Directory 124User Options 124
xii OL-19963-01EFT DRAFT - CISCO CONFIDENTIALProduct Safety, Security, Accessibility, and Related Information 125Safety and Performance Information 125Power Outage 125External Devices 125Cisco Product Security 126Accessibility Features 126Vision Impaired and Blind Accessibility Features 126Hearing Impaired Accessibility Features 130Mobility Impaired Accessibility Features 133Additional Information 135Warranty 137Cisco One-Year Limited Hardware Warranty Terms 137
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 1EFT DRAFT - CISCO CONFIDENTIALYour PhoneRevised: August 21, 2009Cisco Unified IP Phone 8961The Cisco Unified IP Phone 8961 provides these features: • Phone connections • Footstand • Phone display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Handset restPhone ConnectionsFor your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
2OL-19963-01EFT DRAFT - CISCO CONFIDENTIAL27632082345671ComputerNetworkComputerNetwork
Your PhoneCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 3EFT DRAFT - CISCO CONFIDENTIAL1DC adaptor port (DC48V) 5Computer port (10/100/1000 PC) connection2AC-to-DC power supply (optional) 6Handset connection3AC power wall plug (optional) 7Analog headset connection (optional)4Network port connection (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled8Anti-theft security lock connector (lock optional)1USB port 2Cisco Unified IP Color Key Expansion Module connector
4OL-19963-01EFT DRAFT - CISCO CONFIDENTIALFootstandIf your phone is placed on a table or desk, connect the footstand to the back of the phone. 1Insert the curved connectors into the lower slots.2Lift the footstand until the connectors snap into the upper slots.11222211193118
Your PhoneCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 5EFT DRAFT - CISCO CONFIDENTIALPhone Display Viewing AngleThe phone display viewing angle can be adjusted according to your preference.Buttons and HardwareYour phone provides quick access to your phone lines, features, and call sessions. Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls. Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call.193119
6OL-19963-01EFT DRAFT - CISCO CONFIDENTIAL1812 1113 10 914182019151617567234194674
Your PhoneCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 7EFT DRAFT - CISCO CONFIDENTIAL1Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. 2Session buttons Each represents a call session and takes the default action for that session. For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call.Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption). • Flashing amber —Ringing call. Pressing this button answers the call. • Solid green —May be a connected call or an outgoing call that is not yet connected. If the call is connected, pressing this button displays the call details or the participants of a conference call. If the call is not yet connected, pressing this button ends the call. • Pulsing green —Held call. Pressing this button resumes the held call. • Solid red —Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled). • Pulsing red —Shared line call put on hold remotely. Pressing this button resumes the held call.Icons next to the session buttons indicate an action for that session. For example, pressing the session button with a Missed Calls icon displays your missed calls, and pressing the session button with a Voicemail icon accesses your voice messaging system.(The position of session buttons may be reversed with that of programmable feature buttons on phones using a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) 3Softkey buttons Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen.4Back button Returns to the previous screen or menu.5Release button Ends a connected call or session.
8OL-19963-01EFT DRAFT - CISCO CONFIDENTIAL6Navigation pad and Select buttonThe four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.The Select button (center of the Navigation pad) allows you to select a highlighted item.The Select button is lit (white) when the phone is in power-save mode.7Conference button Creates a conference call.8Hold button Places a connected call on hold.9Transfer button Transfers a call.10 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).If external speakers are connected, the Speakerphone button selects them as the default audio path.12 Mute button Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red.13 Headset button Selects the wired headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).14 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).Silences the ringer on the phone if an incoming call is ringing.15 Messages button Auto-dials your voicemail system (varies by system).

Navigation menu