Crane Payment Innovations SYNQ18 Bluetooth Interface to CPI Bill and Coin Acceptors User Manual

Crane Payment Innovations Bluetooth Interface to CPI Bill and Coin Acceptors Users Manual

Users Manual

The status LED on the side of the Synq hardware provides at-a-glance information about the Synq’s health. Sequence Meaning Steady On Synq is working properly Alternating Boot up sequence Fast Flashing Active connection to Simpli App Slow Flashing Updating Firmware/Conguration Steady On Synq is not assigned Fast Flashing Discovery mode Steady On Unit failure, replace When in range of Synq enabled Points of Sale (POS), our beacon technology allows you to quickly review the health of your machines. Each machine is listed with the serial number of the Synq device and a colored icon indicating the POS’s general health. Green is healthy, yellow is needs attention and red is out of service. Tapping any POS on this list gives access to all alarms from any Synq enabled peripherals, allowing the technician to quickly identify problems. Each alarm is listed in priority order, with simple one-line descriptions of each alarm.5CPI Corporate Headquarters3222 Phoenixville PikeSuite 200Malvern, PA 19355CranePI.comSImplifi App - Troubleshooting SYnq Quick Start GuideThe CPI Synq is a connected platform that enables simplied full-system diagnostics and remote management of CPI payment devices on any machine, all in the palm of your hand.CPI Synq redenes your cash experiences –Simple, visual diagnostics –Video instruction and guided troubleshooting –Conguration controls –Optimal cash oat in the machine –Improved up-time in the eld –Lower total cost of ownership across all CPI Synq connected devicesExterior led Diagnostics SImplifi App - ConfigurationPersonalizing your devices has never been easier. Use Simpli to connect to the device you wish to update, select your conguration options and click “Update”. That’s it. No coupons, no cables, no keys required. 4
GryphonIf there is a Synq cable pre-installed, simply connect the Synq to the preinstalled cable. If there is not a Synq cable pre-installed, you will need to remove the PCB Cover behind the acceptor module and install the cable before attaching the Synq:Create an Account Use the QR Code below, or visit cranesimpli.com/SynqRegister to create an account. This needs to be done to register your business, and only needs to be done one time. Download the simpli appSearch the iPhone App Store for “simpli Mobile”, or follow the QR code below, and download it to your mobile device.Assign the Synq DeviceEach Synq must be assigned via the simpli app, which requires internet access to complete the registration process. 1. Connect the Synq via MDB to a power source and open the sim-pli App (See Installation for Synq power connection details).2. On the POS list, locate the device in the “Unassigned” sectionLift up on the yellow tab and pull the Acceptor Module ForwardPress down on this tab to remove the PCB CoverConnect the Synq cable to this port. When complete, recover the PCB and close the Acceptor ModuleCPI Synq can be installed in series anywhere on the MDB line. Both ends of the MDB must be connected to power up and Synq must be connected to the Synq port on the Gryphon and Talos to communicate with the devices.TalosThe four pin Synq port is the top port on the left hand side of the Talos, just above the 30 pin connector.3. Press the + icon next to “Unknown POS” and name the Synq to help identify it later. For example, “2nd Floor Snack”. 4. Once you’ve named the Synq, the registration process is com-plete. It is ready to be installed into a POS. See Installation for details.The Synq will now appear in your list of devices when you are within Synq’s estimated 100 meter broadcast range. If you ever need to unregister a device, press and hold the button on the side of the Synq to activate Discovery Mode. Discovery Mode allows you to re-assign the Synq. If you do not re-assign, the Synq reverts to current state. ComplianceThis device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (a) This device may not cause harmful interference, and (b) this device must accept any interference received, including interference that may cause undesired operation.Except as permitted under the relevant local legislation, no part of this publication may be copied, transmitted, transcribed, or distributed in any form or by any means, or stored in a database or retrieval system, or translated in any language (natural or computer), without the prior written permission of CPI.CPI reserves the right to change the product or the product specications at any time. While every effort has been made to ensure that the information in this publication is accurate, CPI disclaims any liability for any direct or indirect losses (howsoever caused) arising out of use or reliance on this information.This document does not necessarily imply product availability. Note: Your product may differ slightly from some of the illustra-tions in this document.Simplifi App - Registration Instalation - Gryphon Installation - TalosSimplifi App - Registration1 2 3

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