Crane Payment Innovations SYNQ18 Bluetooth Interface to CPI Bill and Coin Acceptors User Manual

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Document ID	4164487
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Document Description	Users Manual
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Document Type	User Manual
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Date Submitted	2019-02-12 00:00:00
Date Available	2019-02-12 00:00:00
Creation Date	2018-11-12 10:15:37
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Document Title	Users Manual
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SImplifi App - Troubleshooting
SImplifi App - Configuration
When in range of Synq enabled Points of Sale (POS), our beacon
technology allows you to quickly review the health of your machines.
Each machine is listed with the serial number of the Synq device and
a colored icon indicating the POS’s general health. Green is healthy,
yellow is needs attention and red is out of service.
Personalizing your devices has
never been easier. Use Simplifi
to connect to the device you
wish to update, select your
configuration options and click
“Update”.
That’s it. No coupons, no
cables, no keys required.
Tapping any POS on this list gives access to all alarms from any
Synq enabled peripherals, allowing the technician to quickly identify
problems. Each alarm is listed in priority order, with simple one-line
descriptions of each alarm.
Exterior led Diagnostics
The status LED on the side of the Synq hardware provides at-a-glance
information about the Synq’s health.
Sequence
Meaning
Steady On
Alternating
Boot up sequence
Fast Flashing
Active connection to Simplifi App
Slow Flashing
Updating Firmware/Configuration
Steady On
Synq is not assigned
Fast Flashing
Discovery mode
Steady On
Unit failure, replace
CPI Corporate Headquarters
3222 Phoenixville Pike
Suite 200
Malvern, PA 19355
CranePI.com
Synq is working properly
SYnq Quick Start Guide
The CPI Synq is a connected platform that enables simplified full-system
diagnostics and remote management of CPI payment devices on any
machine, all in the palm of your hand.
CPI Synq redefines your cash experiences
–– Simple, visual diagnostics
–– Video instruction and guided troubleshooting
–– Configuration controls
–– Optimal cash float in the machine
–– Improved up-time in the field
–– Lower total cost of ownership across all CPI Synq connected
devices
Simplifi App - Registration
Simplifi App - Registration
Instalation - Gryphon
Create an Account
Use the QR Code below, or visit cranesimplifi.com/SynqRegister to
create an account. This needs to be done to register your business,
and only needs to be done one time.
3.
Gryphon
If there is a Synq cable pre-installed, simply connect the Synq to the
preinstalled cable. If there is not a Synq cable pre-installed, you will
need to remove the PCB Cover behind the acceptor module and install
the cable before attaching the Synq:
Press the + icon next to “Unknown POS” and name the Synq to
help identify it later. For example, “2nd Floor Snack”.
Lift up on the yellow tab and pull
the Acceptor Module Forward
4.
Download the simplifi app
Search the iPhone App Store for “simplifi Mobile”, or follow the QR
code below, and download it to your mobile device.
Once you’ve named the Synq, the registration process is complete. It is ready to be installed into a POS. See Installation for
details.
The Synq will now appear in your list of devices when you are within
Synq’s estimated 100 meter broadcast range. If you ever need to
unregister a device, press and hold the button on the side of the Synq
to activate Discovery Mode. Discovery Mode allows you to re-assign
the Synq. If you do not re-assign, the Synq reverts to current state.
Press down on this tab to remove
the PCB Cover
Installation - Talos
Assign the Synq Device
Each Synq must be assigned via the simplifi app, which requires
internet access to complete the registration process.
1. Connect the Synq via MDB to a power source and open the simplifi App (See Installation for Synq power connection details).
2. On the POS list, locate the device in the “Unassigned” section
CPI Synq can be installed in series anywhere on the MDB line. Both
ends of the MDB must be connected to power up and Synq must be
connected to the Synq port on the Gryphon and Talos to communicate
with the devices.
Talos
The four pin Synq port is the top port on the left hand side of the Talos,
just above the 30 pin connector.
Connect the Synq cable to this
port. When complete, recover
the PCB and close the Acceptor
Module
Compliance
This device complies with part 15 of the FCC rules. Operation is subject to the following
two conditions: (a) This device may not cause harmful interference, and (b) this device
must accept any interference received, including interference that may cause undesired
operation.
Except as permitted under the relevant local legislation, no part of this publication may
be copied, transmitted, transcribed, or distributed in any form or by any means, or stored
in a database or retrieval system, or translated in any language (natural or computer),
without the prior written permission of CPI.
CPI reserves the right to change the product or the product specifications at any time.
While every effort has been made to ensure that the information in this publication is
accurate, CPI disclaims any liability for any direct or indirect losses (howsoever caused)
arising out of use or reliance on this information.This document does not necessarily
imply product availability. Note: Your product may differ slightly from some of the illustrations in this document.

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