Crane Payment Innovations SYNQ18 Bluetooth Interface to CPI Bill and Coin Acceptors User Manual
Crane Payment Innovations Bluetooth Interface to CPI Bill and Coin Acceptors Users Manual
Users Manual
The status LED on the side of the Synq hardware provides at-a-glance
information about the Synq’s health.
Sequence Meaning
Steady On Synq is working properly
Alternating Boot up sequence
Fast Flashing Active connection to Simpli App
Slow Flashing Updating Firmware/Conguration
Steady On Synq is not assigned
Fast Flashing Discovery mode
Steady On Unit failure, replace
When in range of Synq enabled Points of Sale (POS), our beacon
technology allows you to quickly review the health of your machines.
Each machine is listed with the serial number of the Synq device and
a colored icon indicating the POS’s general health. Green is healthy,
yellow is needs attention and red is out of service.
Tapping any POS on this list gives access to all alarms from any
Synq enabled peripherals, allowing the technician to quickly identify
problems. Each alarm is listed in priority order, with simple one-line
descriptions of each alarm.
5
CPI Corporate Headquarters
3222 Phoenixville Pike
Suite 200
Malvern, PA 19355
CranePI.com
SImplifi App - Troubleshooting SYnq Quick Start Guide
The CPI Synq is a connected platform that enables simplied full-system
diagnostics and remote management of CPI payment devices on any
machine, all in the palm of your hand.
CPI Synq redenes your cash experiences
–Simple, visual diagnostics
–Video instruction and guided troubleshooting
–Conguration controls
–Optimal cash oat in the machine
–Improved up-time in the eld
–Lower total cost of ownership across all CPI Synq connected
devices
Exterior led Diagnostics
SImplifi App - Configuration
Personalizing your devices has
never been easier. Use Simpli
to connect to the device you
wish to update, select your
conguration options and click
“Update”.
That’s it. No coupons, no
cables, no keys required.
4
Gryphon
If there is a Synq cable pre-installed, simply connect the Synq to the
preinstalled cable. If there is not a Synq cable pre-installed, you will
need to remove the PCB Cover behind the acceptor module and install
the cable before attaching the Synq:
Create an Account
Use the QR Code below, or visit cranesimpli.com/SynqRegister to
create an account. This needs to be done to register your business,
and only needs to be done one time.
Download the simpli app
Search the iPhone App Store for “simpli Mobile”, or follow the QR
code below, and download it to your mobile device.
Assign the Synq Device
Each Synq must be assigned via the simpli app, which requires
internet access to complete the registration process.
1. Connect the Synq via MDB to a power source and open the sim-
pli App (See Installation for Synq power connection details).
2. On the POS list, locate the device in the “Unassigned” section
Lift up on the yellow tab and pull
the Acceptor Module Forward
Press down on this tab to remove
the PCB Cover
Connect the Synq cable to this
port. When complete, recover
the PCB and close the Acceptor
Module
CPI Synq can be installed in series anywhere on the MDB line. Both
ends of the MDB must be connected to power up and Synq must be
connected to the Synq port on the Gryphon and Talos to communicate
with the devices.
Talos
The four pin Synq port is the top port on the left hand side of the Talos,
just above the 30 pin connector.
3. Press the + icon next to “Unknown POS” and name the Synq to
help identify it later. For example, “2nd Floor Snack”.
4. Once you’ve named the Synq, the registration process is com-
plete. It is ready to be installed into a POS. See Installation for
details.
The Synq will now appear in your list of devices when you are within
Synq’s estimated 100 meter broadcast range. If you ever need to
unregister a device, press and hold the button on the side of the Synq
to activate Discovery Mode. Discovery Mode allows you to re-assign
the Synq. If you do not re-assign, the Synq reverts to current state.
Compliance
This device complies with part 15 of the FCC rules. Operation is subject to the following
two conditions: (a) This device may not cause harmful interference, and (b) this device
must accept any interference received, including interference that may cause undesired
operation.
Except as permitted under the relevant local legislation, no part of this publication may
be copied, transmitted, transcribed, or distributed in any form or by any means, or stored
in a database or retrieval system, or translated in any language (natural or computer),
without the prior written permission of CPI.
CPI reserves the right to change the product or the product specications at any time.
While every effort has been made to ensure that the information in this publication is
accurate, CPI disclaims any liability for any direct or indirect losses (howsoever caused)
arising out of use or reliance on this information.This document does not necessarily
imply product availability. Note: Your product may differ slightly from some of the illustra-
tions in this document.
Simplifi App - Registration Instalation - Gryphon
Installation - Talos
Simplifi App - Registration
1 2 3