Dell 512ANHMW Intel Wi-Fi Link 5100 Series User Manual book
Dell Inc. Intel Wi-Fi Link 5100 Series book
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Contents
User Manual 4
www.dell.com | support.dell.com
Dell™ Latitude™ E6400
Setup and Quick Reference Guide
Model PP27L
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, Latitude, Wi-Fi Catcher, and the DELL logo are trademarks of Dell
Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under
license; Intel and Pentium are registered trademarks of Intel Corporation in the U.S. and other countries;
Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and
Core are either trademarks or registered trademarks of Microsoft Corporation in the United States
and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model PP27L
May 2008 P/N NU031 Rev. A00
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Contents 3
Contents
1 About Your Computer. . . . . . . . . . . . . . . . . 7
Front and Right Side View . . . . . . . . . . . . . . 7
Back and Left Side View . . . . . . . . . . . . . . . 9
Battery Removal . . . . . . . . . . . . . . . . . . . . . 10
Wireless Switch . . . . . . . . . . . . . . . . . . . . 11
2 Setting Up Your Computer . . . . . . . . . . . . 13
Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting to the Internet . . . . . . . . . . . . . . . . 18
Setting Up Your Internet Connection . . . . . . . . 18
Transferring Information to a New Computer . . . . . . 20
Microsoft Windows XP . . . . . . . . . . . . . . . 20
Microsoft Windows Vista™ . . . . . . . . . . . . 24
3 Specifications . . . . . . . . . . . . . . . . . . . . . 25
4 Reinstalling Software . . . . . . . . . . . . . . . 37
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 37
What Is a Driver? . . . . . . . . . . . . . . . . . . 37
Identifying Drivers . . . . . . . . . . . . . . . . . 37
Reinstalling Drivers and Utilities . . . . . . . . . . 38
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4Contents
Restoring the Microsoft® Windows® XP Operating
System . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Microsoft Windows System Restore
(Windows XP) . . . . . . . . . . . . . . . . . . . 42
Using Dell™ PC Restore (Windows XP) . . . . . . 43
Using the Windows XP Operating System Media . 45
Restoring the Microsoft Windows Vista Operating System 46
Using Windows Vista System Restore . . . . . . . 47
Restoring the Windows Vista Computer to the
Default Factory Configuration . . . . . . . . . . . 49
Using the Windows Vista Operating System Media 50
5 Troubleshooting . . . . . . . . . . . . . . . . . . . 53
Troubleshooting Software and Hardware Problems . . 53
Hardware Troubleshooter . . . . . . . . . . . . . 53
Dell Diagnostics. . . . . . . . . . . . . . . . . . . 54
Error Messages . . . . . . . . . . . . . . . . . . . 58
Solving Problems . . . . . . . . . . . . . . . . . . . . 64
Drive Problems . . . . . . . . . . . . . . . . . . . 64
Memory Problems . . . . . . . . . . . . . . . . . 66
Power Problems . . . . . . . . . . . . . . . . . . 66
Lockups and Software Problems . . . . . . . . . . 68
Video and Display Problems . . . . . . . . . . . . 71
Sound and Speaker Problems . . . . . . . . . . . 73
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Contents 5
6 Finding Information . . . . . . . . . . . . . . . . . 75
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . . 77
Obtaining Assistance . . . . . . . . . . . . . . . . . . 77
Technical Support and Customer Service . . . . . 78
DellConnect. . . . . . . . . . . . . . . . . . . . . 78
Online Services . . . . . . . . . . . . . . . . . . . 78
AutoTech Service. . . . . . . . . . . . . . . . . . 79
Automated Order-Status Service. . . . . . . . . . 79
Problems With Your Order. . . . . . . . . . . . . . . . 79
Product Information . . . . . . . . . . . . . . . . . . . 80
Returning Items for Warranty Repair or Credit . . . . . 80
Before You Call . . . . . . . . . . . . . . . . . . . . . 80
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 83
8 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 85
FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 85
FCC Class B . . . . . . . . . . . . . . . . . . . . . 85
Macrovision Product Notice . . . . . . . . . . . . . . 86
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
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6Contents
Template Last Updated - 2/7/2007 About Your Computer 7
DELL CONFIDENTIAL – PRELIMINARY 2/14/08 - FOR PROOF ONLY
1
About Your Computer
Front and Right Side View
9
6
10
3
8
11
18
21
22
23
26
4
12
15
16
2
1
13
7
5
20
14
17
1925 24
8About Your Computer
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1track stick 2left speaker
3keyboard 4device status lights
5ambient light sensor (ALS) 6keyboard status lights
7display 8microphone/camera
(optional)
9display latch 10 volume controls
11 Dell Control Point (DCP) 12 power button
13 USB ports (2) 14 WiFi Catcher™
15 wireless switch 16 audio connectors (2)
17 right speaker 18 optical drive
19 fingerprint swipe reader 20 ExpressCard slot
21 firewire (IEEE 1394a) port 22 contactless SmartCard reader
23 touch pad 24 Secure Digital (SD) memory
card reader
25 latch button 26 touch pad buttons
About Your Computer 9
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Back and Left Side View
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell computer in a low-airflow environment, such as a
closed briefcase, while it is running. Restricting the airflow can damage the
computer or cause a fire.The computer turns on the fan when the computer gets
hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
1RJ-11 port 2RJ-45 network port
3power, HDD indicators 4multimode DisplayPort
5AC adapter 6security cable slot
7VGA 8eSATA/PowerShare™ USB
port
9PowerShare™ USB port 10 SmartCard Reader
1
2
4567
9
10
8
3
10 About Your Computer
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Battery Removal
Remove the battery by sliding the battery tabs inward and moving the battery
away from the notebook. Install the battery by pushing the battery inward
until it clicks into place.
About Your Computer 11
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Wireless Switch
1"off" position Disables wireless devices
2"on" position Enables wireless devices
3Wi-Fi Catcher Scans for WLAN networks
123
12 About Your Computer
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Template Last Updated - 2/7/2007 Setting Up Your Computer 13
DELL CONFIDENTIAL – PRELIMINARY 2/14/08 - FOR PROOF ONLY
2
Setting Up Your Computer
Quick Setup
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
1
Unpack the accessories box if you have not done so already.
2
You will need the contents of the accessories box to complete the setup of
your computer.
The accessories box also contains user documentation and any software or
additional hardware (such as PC Cards, drives, or batteries) that you have
ordered.
3
Connect the AC adapter to the AC adapter connector on the computer
and to the electrical outlet.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible
cable or improperly connecting the cable to the power strip or electrical outlet
may cause fire or equipment damage.
1power LED 2AC adapter cable
3AC adapter connector
2
2
1
14 Setting Up Your Computer
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NOTICE: When you disconnect the AC adapter cable from the computer, grasp the
connector, not the cable itself, and pull firmly but gently to avoid damaging the
cable. When you wrap the AC adapter cable, ensure that you follow the angle of the
connector on the AC adapter to avoid damaging the cable.
4
(Optional). Connect the network cable (available at dell.com if required).
5
(Optional). Connect USB devices (such as a mouse).
1Network (ethernet) cable 2Network (ethernet)
connector
1USB cable 2USB connector
2
1
2
1
Setting Up Your Computer 15
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6
(Optional). Connect headphones and/or a microphone.
7
(Optional). Connect a 1394 (4-pin firewire) device.
(diagram to be
replaced with correct 4-pin 1394a connector.
8
(Optional). Connect an eSATA device. (
diagram to be added)
9
(Optional). Connect a Dell external media module. (
diagram to be added)
1Headphone or microphone
cable
Attach headphones to the
connector.
2Headphone or microphone
connector
Attach a microphone to the
connector.
11394 cable 21394 connector
2
1
2
1
16 Setting Up Your Computer
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10
Open the computer display and press the power button to turn on the
computer.
NOTE: It is recommended that you turn on and shut down your computer at least
once before you install any cards or connect the computer to a docking device or
other external device, such as a printer.
11
(Optional). If your computer is equipped with a backlit keyboard, turn it
on by pressing the <Fn> and left-arrow key combination.
12
(Optional). The ambient light sensor (ALS) is located on the bottom of
the computer display panel. The ALS senses the light levels in the area and
automatically adjusts the screen brightness to match. Only the internal
display is adjusted, not any monitor or projector that may be connected to
the system. If the sensor window is blocked, it does not work correctly. You
can enable or disable the ambient light sensor by pressing the <Fn> and
left-arrow key combination.
13
(Optional). Using the Dell™ ControlPoint (DCP). Activate DCP by
pressing the DCP button just left of the power button. The Dell
ControlPoint icon appears on the taskbar. Click the icon to access Dell
Setting Up Your Computer 17
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ControlPoint Help and additional features and options. For more
information about DCP, see the Dell Technology Guide on your computer
or at support.dell.com.
14
(Optional).
(For discussion)
. How to implement all-day battery capability.
15
(Optional). Connect to the Internet. See "Connecting to the Internet" on
page 18 for more information.
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an
Internet service provider (ISP). Your ISP will offer one or more of the
following Internet connection options:
1 Internet service 2 cable or DSL modem
3 wireless router 4 desktop computer with network
adapter
5 portable computer with wireless
network card
1
2
3
5
4
18 Setting Up Your Computer
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• DSL connections that provide high-speed Internet access through your
existing telephone line or cellular telephone service. With a DSL
connection, you can access the Internet and use your telephone on the
same line simultaneously.
• Cable modem connections that provide high-speed Internet access
through your local cable TV line.
• Satellite modem connections that provide high-speed Internet access
through a satellite television system.
• Dial-up connections that provide Internet access through a telephone line.
Dial-up connections are considerably slower than DSL, cable, and satellite
modem connections.
• Wireless Wide Area Network (WWAN) or Mobile Broadband technology
provides a connection to the Internet using cellular technology at
broadband rates.
• Wireless Local Area Network (WLAN) connections use high-frequency
radio waves to communicate. Typically, a wireless router is connected to
the broadband cable or DSL modem that broadcasts the Internet signal to
your computer.
If you are using a dial-up connection, connect a telephone line to the modem
connector on your computer and to the telephone wall connector before you
set up your Internet connection. If you are using a DSL, cable, or satellite
modem connection, contact your ISP or cellular telephone service for setup
instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a provided ISP desktop shortcut:
1
Save and close any open files, and exit any open programs.
2
Double-click the ISP
icon on the Microsoft
®
Windows
®
desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the following
section that corresponds to the operating system your computer is using.
NOTE: If you are using an operating system different from Microsoft Windows, see
the documentation for that operating system for connecting to the Internet.
Setting Up Your Computer 19
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Windows XP
®
NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to
the Internet wizard can help you get one.
1
Save and close any open files, and exit any open programs.
2
Click
Start
→
Internet Explorer
.
The
New Connection Wizard
appears.
3
Click
Connect to the Internet
.
4
In the next window, click the appropriate option:
• If you do not have an ISP and want to select one, click
Choose from a
list of Internet service providers (ISPs)
.
• If you have already obtained setup information from your ISP but you
did not receive a setup CD, click
Set up my connection manually
.
• If you have a CD, click
Use the CD I got from an ISP
.
5
Click
Next
.
If you selected
Set up my connection manually
, continue to step 6.
Otherwise, follow the instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under
How do you want to connect to the
Internet?
, and then click
Next
.
7
Use the setup information provided by your ISP to complete the setup.
Windows Vista
®
NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to
the Internet wizard can help you get one.
1
Save and close any open files, and exit any open programs.
2
Click the Windows Vista Start button , and click
Control Panel
3
Under
Network and Internet,
click
Connect to the Internet
.
The
Connect to the Internet
window appears.
4
Click either
Broadband (PPPoE)
or
Dial-up
, depending on how you want
to connect:
20 Setting Up Your Computer
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• Choose
Broadband
if you will use a DSL, satellite modem, cable TV
modem, or Bluetooth wireless technology connection.
•Chose
Dial-up
if you will use a dial-up modem or ISDN.
NOTE: If you do not know which type of connection to select, click Help me choose
or contact your ISP.
5
Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.
Transferring Information to a New Computer
You can use your operating system "wizards" to help you transfer files and
other data from one computer to another—for example, from an old
computer to a new computer. For instructions, see the following section that
corresponds to the operating system that your computer is running.
NOTE: If you are using an operating system different from Microsoft Windows, see
the documentation for that operating system for transferring information to a new
computer.
Microsoft Windows XP
The Microsoft Windows XP operating system provides the Files and Settings
Transfer Wizard to move data from a source computer to a new computer.
You can transfer data, such as:
• E-mail messages
• Toolbar settings
•Window sizes
• Internet bookmarks
You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two
computers. To transfer data over a serial connection, you must access the Network
Connections utility from the Control Panel and perform additional configuration
steps, such as setting up an advanced connection and designating the host
computer and the guest computer.
Setting Up Your Computer 21
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For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable
Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
For transferring information to a new computer, you must run the Files and
Settings Transfer Wizard. You can use the optional Operating System media
for this process or you can create a wizard disk with the Files and Settings
Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional
and may not be included with certain computers.
To prepare a new computer for the file transfer:
1
Open the Files and Settings Transfer Wizard: click
Start
→
All Programs
→
Accessories
→
System Tools
→
Files and Settings Transfer Wizard
.
2
When the
Files and Settings Transfer Wizard
welcome screen appears,
click
Next
.
3
On the
Which computer is this?
screen, click
New Computer
→
Next
.
4
On the
Do you have a Windows XP CD?
screen, click
I will use the wizard
from the Windows XP CD
→
Next
.
5
When the
Now go to your old computer
screen appears, go to your old or
source computer. Do
not
click
Next
at this time.
To copy data from the old computer:
1
On the old computer, insert the Windows XP
Operating System
media.
2
On the
Welcome to Microsoft Windows XP
screen, click
Perform
additional tasks
.
3
Under
What do you want to do?
, click
Transfer files and settings
→
Next
.
4
On the
Which computer is this?
screen, click
Old Computer
→
Next
.
5
On the
Select a transfer method
screen, click the transfer method you
prefer.
6
On the
What do you want to transfer?
screen, select the items you want to
transfer and click
Next
.
22 Setting Up Your Computer
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After the information has been copied, the
Completing the Collection
Phase
screen appears.
7
Click
Finish
.
To transfer data to the new computer:
1
On the
Now go to your old computer
screen on the new computer, click
Next
.
2
On the
Where are the files and settings?
screen, select the method you
chose for transferring your settings and files and click
Next
.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the
Finished
screen
appears.
3
Click
Finished
and restart the new computer.
Running the Files and Settings Transfer Wizard Without the Operating System
Media
To run the Files and Settings Transfer Wizard without the Operating System
media, you must create a wizard disk that will allow you to create a backup
image file to removable media.
To create a wizard disk, use your new computer with Windows XP and
perform the following steps:
1
Open the Files and Settings Transfer Wizard: click
Start
→
All Programs
→
Accessories
→
System Tools
→
Files and Settings Transfer Wizard
.
2
When the
Files and Settings Transfer Wizard
welcome screen appears,
click
Next
.
3
On the
Which computer is this?
screen, click
New Computer
→
Next
.
4
On the
Do you have a Windows XP CD?
screen, click
I want to create a
Wizard Disk in the following drive
→
Next.
5
Insert the removable media, such as a writable CD, and click
OK
.
6
When the disk creation completes and the
Now go to your old
computer
message appears,
do not
click
Next
.
7
Go to the old computer.
To copy data from the old computer:
Setting Up Your Computer 23
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1
On the old computer, insert the wizard disk.
2
Click
Start
→
Run
.
3
In the
Open
field on the
Run
window, browse to the path for
fastwiz
(on
the appropriate removable media) and click
OK
.
4
On the
Files and Settings Transfer Wizard
welcome screen, click
Next
.
5
On the
Which computer is this?
screen, click
Old Computer
→
Next
.
6
On the
Select a transfer method
screen, click the transfer method you
prefer.
7
On the
What do you want to transfer?
screen, select the items you want to
transfer and click
Next
.
After the information has been copied, the
Completing the Collection
Phase
screen appears.
8
Click
Finish
.
To transfer data to the new computer:
1
On the
Now go to your old computer
screen on the new computer, click
Next
.
2
On the
Where are the files and settings?
screen, select the method you
chose for transferring your settings and files and click
Next
. Follow the
instructions on the screen.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the
Finished
screen
appears.
3
Click
Finished
and restart the new computer.
NOTE: For more information about this procedure, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft® Windows® XP
Operating System?).
NOTE: Access to the Dell™ Knowledge Base document may not be available in
certain countries.
24 Setting Up Your Computer
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Microsoft Windows Vista™
1
Click the Windows Vista Start button , and then click
Transfer files
and settings
→
Start Windows Easy Transfer.
2
In the
User Account Control
dialog box, click
Continue
.
3
Click
Start a new transfer
or
Continue a transfer in progress
.
Follow the instructions provided on the screen by the Windows Easy Transfer
wizard.
Specifications 25
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3
Specifications
NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click Start→ Help and Support and select the
option to view information about your computer.
Processor
Processor type Intel® Core™ 2 Duo
L1 cache L1 Cache 64KB, 16-way 32KB, 8-way 32KB
iL1/24KB (info from web, yet to be verified)
L2 cache Shared 3 MB or 6 MB L2 cache (info from
web, yet to be verified)
Front side bus frequency 1067 MHz
System Information
System chipset Intel GM45 or PM 45
Data bus width 64 bit
DRAM bus width 64 bit
Processor address bus width 36 bit
Flash EPROM SPI 32 mbit
PCI bus (discrete graphics only) x16 PCIe
PC Card (optional)
CardBus controller Ricoh R5C847
PC Card connector one (supports one Type I or Type II card)
Cards supported PC Card: 3.3 V and 5 V
PC Card connector size 80 pins
26 Specifications
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Express Card (optional)
NOTE: The Express Card slot is designed only for Express Cards. It does NOT support
PC Cards.
Express Card connector 54 mm Express Card slot (supports both
USB and PCIe based interfaces)
Cards supported Express Card/54 (54 mm)
Secure Digital (SD) Memory Card Reader
Cards supported SD, SDIO, SD HC, Mini SD (w/adapter)
MMC, MMC+, Mini MMC (w/adapter)
Memory
Memory module connector 2 DIMM slots
Memory configurations 1 GB (1 DIMM or 2 DIMMs)
2 GB (1 DIMM or 2 DIMMs)
3 GB (2 DIMMs)
4 GB (1 DIMM or 2 DIMMs, Vista only)
8 GB (2 DIMMS, Vista only)
Memory type DDR II 667 MHz and 800 MHz (if
supported by chipset and/or processor
combinations). Non-ECC memory only.
Minimum memory 1 GB
Maximum memory 8 GB (supported by Vista only)
NOTE: In order to take advantage of the dual-channel bandwidth capability, both
memory slots must be populated and must match in size.
NOTE: The available memory displayed does not reflect the complete maximum
memory installed because some memory is reserved for system files.
Specifications 27
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Ports and Connectors
Audio Microphone connector, stereo
headphone/speakers connector
IEEE 1394a 4-pin connector
Consumer IR
Mini-Card Support (internal
expansion slots)
One dedicated Half-Mini Card slot for
WLAN
One dedicated Full-Mini Card slot for
WWAN (mobile broadband)
One dedicated Full-Mini Card slot for
WPAN (Bluetooth® or ultra wideband
[UWB])
The WWAN or WPAN Full-Mini Card slot
can also be used for the Intel® Flash Cache
Modem RJ-11
Network adapter RJ-45 port
USB 1 PowerShare™ USB port
2 USB ports
eSATA eSATA/PowerShare USB port
Video VGA
DisplayPort
Communications
Modem: internal modem optional
Network adapter 10/100 Ethernet LAN on system board
Wireless WLAN Half-Mini Card, WWAN, WPAN
Full-Mini Cards
Bluetooth® wireless technology
UWB technology
Mobile Broadband Full-Mini Card
GPS Supported by Mobile Broadband Full-Mini
Card
28 Specifications
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Video
NOTE: Your Dell™ computer has both integrated and discrete video options.
Video type integrated and discrete on system board,
hardware accelerated
Data bus integrated video or PCI-E graphics x16
Video controller integrated video: Intel Extreme
discrete video: nVIDIA Quadro NVS 160M
Video memory integrated video: up to 128 MB
discrete video: 256 MB dedicated memory
Video output VGA, DisplayPort, Advanced E-Port, and
E-Port capability
Support VGA
DisplayPort
DVI (DisplayPort adapter or through E-Port)
HDMI (DisplayPort adapter)
Audio
Audio type two-channel high definition audio (Azalia)
Audio controller IDT 92HD71B
Stereo conversion 24-bit (analog-to-digital and digital-to-
analog)
Interfaces:
Internal
internal high definition audio (Azalia) codec
External
external microphone-in connector, stereo
headphones/speakers connector
Speakers two 1W 4-ohm speakers
Internal speaker amplifier 1W per channel, 4 ohms
Internal microphone single digital microphone
Volume controls volume control buttons
Specifications 29
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Display
Type (active-matrix TFT) WXGA, WXGA+
Active X/Y 303.36 x 189.84
Dimensions:
Height
207 mm (8.15 inches)
Width
320 mm (12.6 inches)
Diagonal
358.14 mm (14.1 inches)
Maximum resolutions
WXGA CCFL
1280 x 800 at 262 K colors
WXGA+ 1440 x 900 at 262 K colors
Refresh rate 60 Hz
Operating angle 0° (closed) to 160° (except when docked)
Viewing angles:
Horizontal
40/40°
Vertical
15/30°
Pixel pitch:
WXGA CCFL 0.2373
WXGA+ 0.2109
Typical power consumption (panel
with backlight):
WXGA CCFL
6.2 W (max) with no inverter losses
WXGA+
7.5 W (max)
Keyboard
Number of keys 83 (U.S. and Canada); 84 (Europe);
87 (Japan)
Layout QWERTY/AZERTY/Kanji
Size Full sized (19 mm key pitch)
30 Specifications
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Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
73.0-mm (2.9-inch) sensor-active area
Height
42.9-mm (1.7-inch) rectangle
Battery
Type 12-cell "smart" lithium ion slice
9-cell "smart" lithium ion
6-cell "smart" lithium ion
4-cell "smart" lithium ion
Dimensions, 4-cell and 6-cell lithium-ion batteries:
Depth
206 mm (8.11 inches)
Height
19.8 mm (0.78 inches)
Width
47.0 mm (1.85 inch)
Dimensions, 9-cell lithium-ion batteries:
Depth
208 mm (8.67 inches)
Height
22.3 mm (0.88 inch)
Width
68.98 mm (2.70 inches)
Dimensions, 12-cell lithium-ion slice batteries:
Depth
14.48 mm
Height
217.24 mm
Width
322.17 mm
Weight:
4-cell primary battery 0.24 kg (0.53 lb)
6-cell Primary battery 0.33 kg (0.73 lb)
9-cell high capacity battery 0.51 kg (1.12 lb)
12-cell slice battery
TBD
Specifications 31
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Voltage:
4-cell battery
14.8 VDC
6-cell and 9-cell
11.1 VDC
12-cell slice battery
11.1 VDC
Watt hours:
4-cell primary battery
35Whr
6-cell Primary battery
56Whr
9-cell high capacity battery
85Whr
12-cell slice battery
84Whr
NOTE: Battery operating time varies depending on operating conditions and can be
significantly reduced under certain power-intensive conditions.
Charge time (approximate): Approximately 1 hour to 80% in Express
charge mode
Computer off
Approximately 1 hour to 80% in Express
charge mode
Operating Time Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions.
Life span (approximate) 1 year
Temperature range:
Operating 0° to 40°C (32° to 104°F)
Storage –10° to 65°C (14° to 149°F)
Coin-cell battery CR-2032
AC Adapter
Input voltage 100–240 VAC
Input current (maximum) 1.5 A
Input frequency 50–60 Hz
Battery
(continued)
32 Specifications
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Output current 4.34 A (maximum at 4-second pulse)
3.34 A (continuous)
Output power 90 W
Rated output voltage 19.5 +/–1.0 VDC
Dimensions
Height
70.22 mm
Width
146.64 mm
Depth
16.3 mm
Weight (with cables)
TBD
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Fingerprint reader (optional)
Type UPEK TCS3 TouchStrip™ strip sensor with
CMOS active capacitive pixel-sensing
technology
Physical
Height 25.4 mm (1.00 inches)
Width 335 mm (13.189 inches)
Depth 238.3 mm (9.382 inches)
Weight 2.16 kg (4.75 lbs) with UMA graphics, 6-cell
battery and DVD
1.95 kg (4.30 lbs) with UMA graphics; 6-cell
battery and Travel Module
Configurable to less than
1.95 kg (4.3 lbs)
AC Adapter
(continued)
Specifications 33
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Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a random vibration spectrum that simulates user
environment):
Operating
0.66 GRMS
Storage
1.3 GRMS
Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine
pulse for operating. Also measured with hard drive in head-parked position and a 2-
ms halfsine pulse for storage):
Operating
143 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 3048 m (–50 to 10,000 ft)
Camera (Optional)
Resolution 640 x 480 (VGA)
34 Specifications
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Reinstalling Software 37
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4
Reinstalling Software
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or
keyboard. All devices require a driver program.
A driver acts like a translator between the device and any other programs that
use the device. Each device has its own set of specialized commands that only
its driver recognizes.
CAUTION: Dell ships your computer to you with required drivers already
installed—no further installation or configuration is needed.
NOTE: If you are using an operating system different from Microsoft Windows,
refer to the software documentation for that operating system about drivers.
NOTICE: The Drivers and Utilities media may contain drivers for operating systems
that are not on your computer. Ensure that you are installing software appropriate
for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft
Windows operating system. You may need to install drivers if you:
• Upgrade your operating system.
• Reinstall your operating system.
• Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the
source of your problem and, if necessary, update the driver.
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Windows XP:
1
Click
Start
→
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
, and click
System
.
3
In the
System Properties
window, click the
Hardware
tab, and click
Device
Manager
.
Windows Vista:
1
Click the Windows Vista™ Start button
,
and right-click
Computer
.
2
Click
Properties
→
Device Manager
.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue.
Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall
the driver or install a new driver (see "Reinstalling Drivers and Utilities" on
page 38).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for Dell™ computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Using Windows Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use
Windows Device Driver Rollback to replace the driver with the previously
installed version.
Windows XP:
1
Click
Start
→
My Computer
→
Properties
→
Hardware
→
Device Manager
.
2
Right-click the device for which the new driver was installed and click
Properties
.
3
Click the
Drivers
tab
→
Roll Back Driver.
Reinstalling Software 39
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Windows Vista:
1
Click the Windows Vista Start button
,
and right-click
Computer
.
2
Click
Properties
→
Device Manager
.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3
Right-click the device for which the new driver was installed and click
Properties
.
4
Click the
Drivers
tab
→
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see "Restoring the Microsoft® Windows® XP Operating System" on
page 41) to return your computer to the operating state that existed before
you installed the new driver.
Using the Drivers and Utilities Media
If using
Device Driver Rollback or System Restore (see "Restoring the
Microsoft® Windows® XP Operating System" on page 41) does not resolve
the problem, reinstall the driver from your Drivers and Utilities media.
1
With the Windows desktop displayed, insert your
Drivers and Utilities
media
.
If this is your first time to use the
Drivers and Utilities
media, go to step 2.
If not, go to step 5.
2
When the
Drivers and Utilities
media installation program starts, follow
the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the autorcd.exe
file.
3
When the
InstallShield Wizard Complete
window appears, remove the
Drivers and Utilities
media and click
Finish
to restart the computer.
4
When you see the Windows desktop, reinsert the
Drivers and Utilities
media.
5
At the
Welcome Dell System Owner
screen, click
Next
.
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NOTE: The Drivers and Utilities program displays drivers only for hardware
that came installed in your computer. If you installed additional hardware, the
drivers for the new hardware might not be displayed. If those drivers are not
displayed, exit the Drivers and Utilities program. For drivers information, see
the documentation that came with the device.
A message stating that the Resource media is detecting hardware in your
computer appears.
The drivers that are used by your computer are automatically displayed in
the
My Drivers—The ResourceCD has identified these components in
your system
window.
6
Click the driver that you want to reinstall and follow the instructions on
the screen.
If a particular driver is not listed, then that driver is not required by your
operating system.
Manually Reinstalling Drivers
Before manually reinstalling a driver, extract the driver files to your hard drive
using the procedure described in "Using the Drivers and Utilities Media" on
page 39.
Windows XP:
1
Click
Start
→
My Computer
→
Properties
→
Hardware
→
Device Manager
.
2
Double-click the type of device for which you are installing the driver (for
example,
Audio
or
Video
).
3
Double-click the name of the device for which you are installing the driver.
4
Click the
Driver
tab
→
Update Driver
.
5
Click
Install from a list or specific location (Advanced)
→
Next
.
6
Click
Browse
and browse to the location to which you previously copied
the driver files.
7
When the name of the appropriate driver appears, click
Next
.
8
Click
Finish
and restart your computer.
Windows Vista:
1
Click the Windows Vista Start button
,
and right-click
Computer
.
2
Click
Properties
→
Device Manager
.
Reinstalling Software 41
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NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3
Double-click the type of device for which you are installing the driver (for
example,
Audio
or
Video
).
4
Double-click the name of the device for which you are installing the driver.
5
Click the
Driver
tab
→
Update Driver
→
Browse my computer for driver
software
.
6
Click
Browse
and browse to the location to which you previously copied
the driver files.
7
When the name of the appropriate driver appears, click the name of the
driver
→
OK
→
Next
.
8
Click
Finish
and restart your computer.
Restoring the Microsoft® Windows® XP
Operating System
System Restore returns your computer to an earlier operating state without
affecting data files. Use System Restore as the first solution for restoring your
operating system and preserving data files.
• Dell PC Restore by Symantec returns your hard drive to the operating state
it was in when you purchased the computer. It permanently deletes all data
on the hard drive and removes any programs installed after you received
the computer. Use Dell PC Restore only if System Restore did not resolve
your operating system problem.
• If you received an
Operating System
disc with your computer, you can use
it to restore your operating system. However, using the
Operating System
disc also deletes all data on the hard drive. Use the disc
only
if System
Restore did not resolve your operating system problem.
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Using Microsoft Windows System Restore (Windows XP)
The Windows operating system provides System Restore to allow you to
return your computer to an earlier operating state (without affecting data
files) if changes to the hardware, software, or other system settings have left
the computer in an undesirable operating state. See the Windows Help and
Support Center for information on using System Restore.
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default view,
so they may not apply if you set your Dell computer to the Windows Classic view.
Starting System Restore (Windows XP)
NOTICE: Before you restore the computer to an earlier operating state, save and
close any open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
1
Click
Start
→
All Programs
→
Accessories
→
System Tools
→
System
Restore
.
2
Click either
Restore my computer to an earlier time
or
Create a restore
point
.
3
Click
Next
and follow the remaining prompts on the screen.
In the event that System Restore did not resolve the issue, you may undo the
last system restore.
Undoing the Last System Restore (Windows XP)
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
1
Click
Start
→
All Programs
→
Accessories
→
System Tools
→
System
Restore
.
2
Click
Undo my last restoration
and click
Next
.
Enabling System Restore (Windows XP)
NOTE: If you reinstall Windows XP with less than 200 MB of free hard-disk space
available, System Restore is automatically disabled.
To see if System Restore is enabled:
Reinstalling Software 43
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1
Click
Start
→
Control
Panel
→
Performance and Maintenance
→
System
.
2
Click the
System Restore
tab and ensure that
Turn off System Restore
is
unchecked.
Using Dell™ PC Restore (Windows XP)
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and
removes any programs or drivers installed after you received your computer. If
possible, back up the data before using these options. Use PC Restore only if
System Restore did not resolve your operating system problem.
NOTE: Dell PC Restore by Symantec may not be available in certain countries or on
certain computers.
Use Dell PC Restore only as the last method to restore your operating system.
These options restore your hard drive to the operating state it was in when
you purchased the computer. Any programs or files added since you received
your computer—including data files—are permanently deleted from the hard
drive. Data files include documents, spreadsheets, e-mail messages, digital
photos, music files, and so on. If possible, back up all data before using PC
Restore.
To use PC Restore:
1
Turn on the computer.
During the boot process, a blue bar with
www.dell.com
appears at the top
of the screen.
2
Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish
booting (starting), and then restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot.
3
Click
Restore
and click
Confirm
.
The restore process takes approximately 6 to 10 minutes to complete.
4
When prompted, click
Finish
to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer
completely reboot.
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5
When prompted, click
Yes
.
The computer restarts. Because the computer is restored to its original
operating state, the screens that appear, such as the End User License
Agreement, are the same ones that appeared the first time the computer
was turned on.
6
Click
Next
.
The
System Restore
screen appears and the computer restarts.
7
After the computer restarts, click
OK
.
To remove PC Restore from the hard drive:
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC
Restore utility from your computer. After you have removed Dell PC Restore, you will
not be able to use it to restore your computer operating system.
Dell PC Restore enables you to restore your hard drive to the operating state
it was in when you purchased your computer. It is recommended that you do
not remove PC Restore from your computer, even to gain additional hard-
drive space. If you remove PC Restore from the hard drive, you cannot ever
recall it, and you will never be able to use PC Restore to return your computer
operating system to its original state.
1
Log on to the computer as a local administrator.
2
In Microsoft Windows Explorer, go to
c:\dell\utilities\DSR
.
3
Double-click the filename
DSRIRRemv2.exe
.
NOTE: If you do not log on as a local administrator, a message appears
stating that you that you must log on as administrator. Click Quit, and then log
on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer hard
drive, a message appears stating that the partition was not found. Click Quit;
because there is no partition to delete.
4
Click
OK
to remove the PC Restore partition on the hard drive.
5
Click
Yes
when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is
added to the free space allocation on the hard drive.
Reinstalling Software 45
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6
Right-click
Local Disk (C)
in Windows Explorer, click
Properties
, and
verify that the additional disk space is available as indicated by the
increased value for
Free Space
.
7
Click
Finish
to close the
PC Restore Removal
window and restart the
computer.
Using the Windows XP Operating System Media
Before You Begin (Windows XP)
If you are considering reinstalling the Windows operating system to correct a
problem with a newly installed driver, first try using Windows Device Driver
Rollback (see "Using Windows Device Driver Rollback" on page 38). If Device
Driver Rollback does not resolve the problem, then use System Restore to
return your operating system to the operating state it was in before you
installed the new device driver (see "Using Microsoft Windows System
Restore (Windows XP)" on page 42).
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
To reinstall Windows, you need the following items:
•Dell
Operating System
media
•Dell
Drivers and Utilities
media
NOTE: Your Drivers and Utilities media contains drivers that were installed during
assembly of the computer. Use your Drivers and Utilities media to load any required
drivers, including the drivers required if your computer has a RAID controller.
Reinstalling Windows XP
The reinstallation process can take 1 to 2 hours to complete. After you
reinstall the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
NOTICE: The Operating System media provides options for reinstalling Windows.
The options can overwrite files and possibly affect programs that are installed on
your hard drive. Therefore, do not reinstall Windows unless a Dell technical support
representative instructs you to do so.
1
Save and close any open files and exit any open programs.
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2
Insert the
Operating System
media.
3
Click
Exit
if the
Install Windows
message appears.
4
Restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
5
When the boot device list appears, highlight
CD/DVD/CD-RW Drive
,
and then press <Enter>.
6
Press any key to
Boot from CD-ROM
.
7
Follow the instructions on the screen to complete the installation.
NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard
drive. You need the installation software to reinstall Dell MediaDirect. See
"Contacting Dell" on page 83.
Restoring the Microsoft Windows Vista
Operating System
You can restore your Windows Vista operating system in the following ways:
• Windows Vista includes the Backup and Restore Center to create backups
of important files on your computer or to back up the entire hard drive.
You can then restore your operating system or files if needed.
• Microsoft Windows System Restore returns your hard drive to an earlier
operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files. For
instructions, see "Using Microsoft
Windows System Restore (Windows
XP)" on page 42.
• Dell Factory Image Restore restores your hard drive to the operating state
it was in when you purchased the computer. Dell Factory Image Restore
permanently deletes all data on the hard drive and removes any
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applications installed after you received the computer. Use Factory Image
Restore only if System Restore did not resolve your operating system
problem.
• If you received an
Operating System
disc with your computer, you can use
it to restore your operating system. However, using the
Operating System
disc also deletes all data on the hard drive. Use the disc
only
if System
Restore did not resolve your operating system problem.
Using Windows Vista System Restore
The Windows Vista operating system provides System Restore to allow you to
return your computer to an earlier operating state (without affecting data
files) if changes to the hardware, software, or other system settings have left
the computer in an undesirable operating state. See the Windows Help and
Support Center for information on using System Restore.
To access the Windows Help and Support Center, click
the Windows Vista
Start button
→
Help and Support.
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell computer to the Windows Classic
view.
Creating a Restore Point (Windows Vista)
You can either automatically or manually create a restore point from the
Windows Vista Back Up and Restore Center. To access the Windows Vista
Backup and Restore Center:
• Click the Windows Vista Start button
→
Welcome Center
. In the
Get
started with Windows
section, click
Show all 14 items…
→
Back Up and
Restore Center
.
OR
• Click the Windows Vista Start button
→
All Programs
→
Maintenance
→
Back Up and Restore Center
. Under
Task s
, click
Create a
restore point or change settings
.
48 Reinstalling Software
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
DELL CONFIDENTIAL – PRELIMINARY 2/14/08 - FOR PROOF ONLY
For more information:
1
Click the Windows Vista Start button
→
Help and Support
.
2
Ty p e
System Restore
in the search field and press <Enter>.
Restoring the Computer to an Earlier Operating State (Windows Vista)
If problems occur after you install a device driver, use Device Driver Rollback
(see "Using Windows Device Driver Rollback" on page 38) to resolve the
problem. If Device Driver Rollback does not resolve the problem, then use
System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and
close all open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
1
Click the Windows Vista Start button
→
Control Panel
→
System and
Maintenance
→
Back Up and Restore Center
.
2
In the
Task s
list, click
Repair Windows using System Restore
.
3
Click
Continue
in the
User Account Control
(UAC)
dialog box asking for
permission to run the application.
4
Click
Next
in the
System Restore
window to view the most recent restore
points in chronological order.
5
Select the
Show restore points older than 5 days
check box to view the
complete list of restore points.
6
Select a restore point. Try to restore from the most recent restore point. If
this restore point fails to correct the problem, try the next oldest restore
point until the issue is resolved. Any software installed after the selected
restore point will need to be reinstalled.
7
Click
Next
→
Finish
.
8
When prompted, click
Yes
.
9
After System Restore finishes collecting data, the computer restarts.
10
After the computer restarts, click
OK
.
To change the restore point, you can either repeat the steps using a different
restore point, or you can undo the restoration.
If you encounter any error messages during the restore process, follow the
prompts on the screen to correct the error.
Reinstalling Software 49
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
DELL CONFIDENTIAL – PRELIMINARY 2/14/08 - FOR PROOF ONLY
Undoing the Last System Restore (Windows Vista)
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
1
Click the Windows Vista Start button
→
Help and Support
.
2
Ty p e
System Restore
in the search field and press <Enter>.
3
Click
Undo my last restoration
, and then click
Next
.
Restoring the Windows Vista Computer to the Default Factory
Configuration
The Dell Factory Image Restore option allows you to restore your hard drive
back to its original factory configuration as when you first purchased it from
Dell. This option appears on Dell computers that were originally pre-installed
with the Windows Vista operating system and does not include computers
purchased through the Express Upgrade promotion or computers that were
upgraded to Windows Vista from a previous version of the Windows
operating systems.
NOTICE: When you restore the computer to the default factory configuration, all
data on the hard drive is deleted. Before performing this procedure, back up
personal files. If you do not back up personal files, the data is lost.
1
Restart the computer. To do this, click the Windows Vista Start button
→
→
Restart
.
2
As the computer restarts, press <F8> until the
Advanced Boot Options
menu appears on the screen.
NOTE: You must press the <F8> key before the Windows logo appears on the
screen. If you press <F8> after the Windows logo appears on the screen, the
Advanced Boot Options menu will not appear on the screen. If you do not see the
Advanced Boot Options menu, restart the computer, and then repeat this step until
you see the menu on the screen.
3
Press <Down Arrow> to select
Repair Your Computer
on the
Advanced
Boot Options
menu, and then press <Enter>.
4
Specify the language settings that you want, and then click
Next
.
5
Log in as a user who has administrative credentials, and then click
OK
.
6
Click
Dell Factory Image Restore
.
50 Reinstalling Software
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
DELL CONFIDENTIAL – PRELIMINARY 2/14/08 - FOR PROOF ONLY
7
In the
Dell Factory Image Restore
window, click
Next
.
8
Select the
Yes, reformat hard drive and restore system software to factory
condition
check box.
9
Click
Next
. The computer is restored to the default factory configuration.
10
When the restore operation is completed, click
Finish
to restart the
computer.
Using the Windows Vista Operating System Media
Before You Begin (Windows Vista)
If you are considering reinstalling the Windows operating system to correct a
problem with a newly installed driver, first try using Windows Device Driver
Rollback (see "Using Windows Device Driver Rollback" on page 38). If Device
Driver Rollback does not resolve the problem, then use System Restore to
return your operating system to the operating state it was in before you
installed the new device driver (see "Using Microsoft Windows System
Restore (Windows XP)" on page 42).
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
To reinstall Windows, you need the following items:
• Dell
Operating System
media
• Dell
Drivers and Utilities
media
NOTE: Your Drivers and Utilities media contains drivers that were installed during
assembly of the computer. Use your Drivers and Utilities media to load any required
drivers, including the drivers required if your computer has a RAID controller.
Reinstalling Windows Vista
The reinstallation process can take 1 to 2 hours to complete. After you
reinstall the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
Reinstalling Software 51
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
DELL CONFIDENTIAL – PRELIMINARY 2/14/08 - FOR PROOF ONLY
NOTICE: The Operating System media provides options for reinstalling Windows.
The options can overwrite files and possibly affect programs that are installed on
your hard drive. Therefore, do not reinstall Windows unless a Dell technical support
representative instructs you to do so.
1
Save and close any open files and exit any open programs.
2
Insert the
Operating System
media.
3
Click
Exit
if the
Install Windows
message appears.
4
Restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
5
When the boot device list appears, highlight
CD/DVD/CD-RW Drive
,
and then press <Enter>.
6
Press any key to
Boot from CD-ROM
.
7
Follow the instructions on the screen to complete the installation.
You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You
need the installation software to reinstall Dell MediaDirect. See "Contacting Dell" on
page 83.
52 Reinstalling Software
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
DELL CONFIDENTIAL – PRELIMINARY 2/14/08 - FOR PROOF ONLY
Troubleshooting 53
5
Troubleshooting
Troubleshooting Software and Hardware
Problems
Hardware Troubleshooter
If a device is either not detected during the operating system setup or is
detected but incorrectly configured, you can use the Hardware
Troubleshooter to resolve the incompatibility.
NOTE: If you are using an operating system different from Microsoft® Windows®,
see the documentation for that operating system for troubleshooting.
To start the Hardware Troubleshooter:
Windows XP:
1
Click
Start
→
Help and Support
.
2
Ty p e
hardware troubleshooter
in the search field and press
<Enter> to start the search.
3
In the
Fix a Problem
section, click
Hardware Troubleshooter
.
4
In the
Hardware Troubleshooter
list, select the option that best describes
the problem and click
Next
to follow the remaining troubleshooting steps.
Windows Vista:
1
Click the Windows Vista Start button
and click
Help and Support.
2
In the
Find an answer
section, click
Troubleshooting
.
OR
Ty p e
hardware troubleshooter
in the search field, and then press
<Enter>.
3
In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
54 Troubleshooting
NOTE: If you do not find the answer in the items categorized in
Troubleshooting, you can get online help by typing your question in the Search
Help field at the top of the window.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 68 and run the Dell Diagnostics
before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTE: The Dell Diagnostics only operates on Dell computers.
Enter the system setup program, review your computer’s configuration
information, and ensure that the device you want to test displays in the
system setup program and is active. See the Service Manual for this computer
for more information.
Start the Dell Diagnostics from your hard drive or from your Drivers and
Utilities media (see "Starting the Dell Diagnostics From the Drivers and
Utilities Media" on page 55).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on
your hard drive.
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on
page 83.
1
Ensure that the computer is connected to an electrical outlet that is
known to be working properly.
2
Turn on (or restart) your computer.
3
Start the Dell Diagnostics in one of the following two ways.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft
®
Windows
®
desktop; then, shut down your
computer and try again.
Troubleshooting 55
– When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics
from the boot menu and press <Enter>.
NOTE: Before attempting the following option, the computer must be
powered down completely.
– Press and hold the <Fn> key while powering the computer on.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
The computer runs the Pre-boot System Assessment (PSA), a series of
initial tests of your system board, keyboard, display, memory, and hard
drive.
• During the assessment, answer any questions that appear.
• If failures are detected, the computer stops and beeps. To stop the
assessment and restart the computer, press <n>; to continue to the
next test, press <y>; to retest the component that failed, press <r>.
• If failures are detected during the Pre-boot System Assessment, write
down the error codes and contact Dell (see "Contacting Dell" on
page 83).
If the Pre-boot System Assessment completes successfully, you receive the
message
Booting Dell Diagnostic Utility Partition.
Press any key to continue
.
4
Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive.
Starting the Dell Diagnostics From the Drivers and Utilities Media
1
Insert your
Drivers and Utilities
media.
2
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft Windows desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
56 Troubleshooting
NOTE: Keyboard failure may result when a key on the keyboard is held down
for extended periods of time. To avoid possible keyboard failure, press and
release the <F12> key in even intervals until the boot device menu appears.
3
At the boot device menu, use the up- and down-arrow keys to highlight
CD/DVD/CD-RW
, and then press <Enter>.
NOTE: The Quickboot feature changes the boot sequence for the current
boot only. Upon restart, the computer boots according to the boot sequence
specified in the system setup program.
4
Select the
Boot from CD-ROM
option from the menu that appears and
then press <Enter>.
5
Ty p e
1
to start the
Drivers and Utilities
menu and then press <Enter>.
6
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If
multiple versions are listed, select the version appropriate for your
computer.
7
At the Dell Diagnostics
Main Menu
, select the test you want to run.
NOTE: Write down any error codes and problem descriptions exactly as they
appear and follow the instructions on the screen.
8
After all tests have completed, close the test window to return to the Dell
Diagnostics
Main
Menu
.
9
Remove your
Drivers and Utilities
media and then close the
Main Menu
window
to exit the Dell Diagnostics and restart the computer.
Dell Diagnostics Main Menu
After the Dell Diagnostics loads and the Main Menu screen appears, click the
button for the option you want.
NOTE: It is recommended that you select Test System to run a complete test
on your computer.
Option Function
Test Memory Run the stand-alone memory test
Test System Run System Diagnostics
Exit Exit the Diagnostics
Troubleshooting 57
After you have selected the Test System option from the main menu, the
following menu appears.
NOTE: It is recommended that you select Extended Test from the menu to
run a more thorough check of the devices in the computer.
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description exactly as it appears and follow the instructions on the
screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell"
on page 83).
NOTE: The Service Tag for your computer is located at the top of each test screen.
When contacting Dell support, have your Service Tag ready.
The following tabs provide additional information for tests run from the
Custom Test or Symptom Tree option:
Option Function
Express Test Performs a quick test of system
devices. The test typically takes 10 to
20 minutes and requires no interaction
on your part. Run Express Test first to
increase the possibility of tracing the
problem quickly.
Extended Test Performs a thorough check of system
devices. The test typically takes an
hour or more and periodically requires
your input to answer specific
questions.
Custom Test Tests a specific device in the system
and can be used to customize the tests
you want to run.
Symptom Tree Lists a number of common symptoms and
allows you to select a test based on the
symptom of the problem you are having.
58 Troubleshooting
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
AUXILIARY DEVICE FAILURE —The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. Enable the Pointing
Device option in the system setup program. See the Service Manual for this
computer for more information. If the problem persists, contact Dell (see
"Contacting Dell" on page 83).
BAD COMMAND OR FILE NAME —Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
Tab Function
Results Displays the results of the test and any
error conditions encountered.
Errors Displays error conditions encountered,
error codes, and the problem
description.
Help Describes the test and any requirements
for running the test.
Configuration Displays your hardware configuration
for the selected device.
The Dell Diagnostics obtains
configuration information for all
devices from the system setup program,
memory, and various internal tests, and
it displays the information in the
device list in the left pane of the
screen. The device list may not display
the names of all the components
installed on your computer or all
devices attached to your computer.
Parameters Allows you to customize the test by
changing the test settings.
Troubleshooting 59
CACHE DISABLED DUE TO FAILURE —The primary cache internal to the
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 83).
CD DRIVE CONTROLLER FAILURE —The CD drive does not respond to
commands from the computer (see "Drive Problems" on page 64).
DATA ERROR —The hard drive cannot read the data (see "Drive Problems" on
page 64).
DECREASING AVAILABLE MEMORY —One or more memory modules may be
faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them. See the Service Manual for this computer for more information.
DISK C: FAILED INITIALIZATION —The hard drive failed initialization. Run the
hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54).
DRIVE NOT READY —The operation requires a hard drive in the bay before it
can continue. Install a hard drive in the hard drive bay. See the Service
Manual for this computer for more information.
ERROR READING PCMCIA CARD —The computer cannot identify the
ExpressCard. Reinsert the card or try another card. See the Service Manual for
this computer for more information.
EXTENDED MEMORY SIZE HAS CHANGED —The amount of memory recorded in
nonvolatile memory (NVRAM) does not match the memory installed in the
computer. Restart the computer. If the error appears again, contact Dell (see
"Contacting Dell" on page 83).
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —The file
that you are trying to copy is too large to fit on the disk, or the disk is full. Try
copying the file to a different disk or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
GATE A20 FAILURE —A memory module may be loose. Reinstall the memory
modules and, if necessary, replace them. See the Service Manual for this
computer for more information.
GENERAL FAILURE —The operating system is unable to carry out the
command. The message is usually followed by specific information—for
example, Printer out of paper. Take the appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR —The computer cannot identify the
drive type. Shut down the computer, remove the hard drive (see the Service
Manual for this computer), and boot the computer from a CD. Then, shut
60 Troubleshooting
down the computer, reinstall the hard drive, and restart the computer. Run
the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 54).
HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond
to commands from the computer. Shut down the computer, remove the hard
drive (see the Service Manual for this computer), and boot the computer from
a CD. Then, shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54).
HARD-DISK DRIVE FAILURE —The hard drive does not respond to commands
from the computer. Shut down the computer, remove the hard drive (see the
Service Manual for this computer), and boot the computer from a CD. Then,
shut down the computer, reinstall the hard drive, and restart the computer. If
the problem persists, try another drive. Run the Hard Disk Drive tests in the
Dell Diagnostics (see "Dell Diagnostics" on page 54).
HARD-DISK DRIVE READ FAILURE —The hard drive may be defective. Shut
down the computer, remove the hard drive (see the Service Manual for this
computer), and boot the computer from a CD. Then, shut down the
computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 54).
INSERT BOOTABLE MEDIA —The operating system is trying to boot to
nonbootable media, such as a floppy disk or CD. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP
PROGRAM —The system configuration information does not match the
hardware configuration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system setup
program. See the Service Manual for this computer for more information.
KEYBOARD CLOCK LINE FAILURE —For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54).
KEYBOARD CONTROLLER FAILURE —For external keyboards, check the cable
connection. Restart the computer, and avoid touching the keyboard or the
mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 54).
Troubleshooting 61
KEYBOARD DATA LINE FAILURE —For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54).
KEYBOARD STUCK KEY FAILURE —For external keyboards or keypads, check the
cable connection. Restart the computer, and avoid touching the keyboard or
keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 54).
LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT —Dell MediaDirect™
cannot verify the Digital Rights Management (DRM) restrictions on the file,
so the file cannot be played (see "Dell MediaDirect problems" on page 69).
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —
A memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See the Service Manual for this
computer for more information.
MEMORY ALLOCATION ERROR —The software you are attempting to run is
conflicting with the operating system, another program, or a utility. Shut
down the computer, wait 30 seconds, and then restart it. Try to run the
program again. If the error message still appears, see the software
documentation.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See the Service Manual for this
computer for more information.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING
VALUE —A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See the Service Manual for
this computer for more information.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING
VALUE —A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See the Service Manual for
this computer for more information.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See the Service Manual for this
computer for more information.
62 Troubleshooting
NO BOOT DEVICE AVAILABLE —The computer cannot find the hard drive. If
the hard drive is your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE —The operating system may be corrupted.
Contact Dell (
see "Contacting Dell
" on page 83).
NO TIMER TICK INTERRUPT —A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 54).
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —
You have too many programs open. Close all windows and open the program
that you want to use.
OPERATING SYSTEM NOT FOUND —Reinstall the hard drive (see the Service
Manual for this computer). If the problem persists, contact Dell (see "Dell
Diagnostics" on page 54).
OPTIONAL ROM BAD CHECKSUM —The optional ROM has failed. Contact
Dell (see "Dell Diagnostics" on page 54).
A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to
open is missing an essential file. Remove and then reinstall the program.
Windows XP:
1
Click
Start
→
Control Panel
→
Add or Remove Programs
→
Programs and
Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
Windows Vista:
1
Click the Windows Vista Start button
→
Control Panel
→
Programs
→
Programs and Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
SECTOR NOT FOUND —The operating system cannot locate a sector on the
hard drive. You may have a defective sector or corrupted FAT on the hard
drive. Run the Windows error-checking utility to check the file structure on
Troubleshooting 63
the hard drive. See Windows Help and Support for instructions (click
Start
→
Help and Support). If a large number of sectors are defective, back up the
data (if possible), and then reformat the hard drive.
SEEK ERROR —The operating system cannot find a specific track on the hard
drive.
SHUTDOWN FAILURE —A chip on the system board may be malfunctioning.
Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 54).
TIME-OF-DAY CLOCK LOST POWER —System configuration settings are
corrupted. Connect your computer to an electrical outlet to charge the
battery. If the problem persists, try to restore the data by entering the system
setup program, then immediately exit the program (see the Service Manual
for this computer). If the message reappears, contact Dell (see "Contacting
Dell" on page 83).
TIME-OF-DAY CLOCK STOPPED —The reserve battery that supports the system
configuration settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 83).
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM —The time
or date stored in the system setup program does not match the system clock.
Correct the settings for the Date and Time options. See the Service Manual
for this computer for more information.
TIMER CHIP COUNTER 2 FAILED —A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 54).
UNEXPECTED INTERRUPT IN PROTECTED MODE —The keyboard controller may
be malfunctioning, or a memory module may be loose. Run the System
Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54).
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —Insert a disk into the
drive and try again.
WARNING: BATTERY IS CRITICALLY LOW —The battery is running out of
charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer.
64 Troubleshooting
Solving Problems
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
NOTE: If you are using an operating system different from Microsoft Windows, see
the documentation for that operating system for solving problems.
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE —
Windows XP:
•Click
Start
and click
My Computer
.
Windows Vista
®
:
• Click the Windows Vista Start button and click
Computer
.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK —See the Service Manual for this computer for
more information.
ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES —See "Hardware Troubleshooter"
on page 53.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 54.
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Troubleshooting 65
Problems writing to a CD-RW or DVD+/-RW drive
CLOSE OTHER PROGRAMS —CD-RW and DVD+/-RW drives must receive a
steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the drive.
TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD DISC —
See the Service Manual for this computer for more information.
CHANGE THE WRITE SPEED TO A SLOWER RATE —See the help files for your CD
or DVD creation software.
The drive tray cannot eject
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front
of the drive, then push firmly until the tray is partially ejected.
3
Gently pull out the tray until it stops.
The drive makes an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —A hot hard drive may
prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.
Windows XP:
1
Click
Start
and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors and click Start
.
Windows Vista:
1
Click the Windows Vista Start button
and click
Computer
.
2
Right-click
Local Disk C:
.
66 Troubleshooting
3
Click
Properties
→
Tools
→
Check Now
.
The
User Account Control
window may appear. If you are an
administrator on the computer, click
Continue
; otherwise, contact your
administrator to continue the desired action.
4
Follow the instructions on the screen.
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
• See the software documentation for minimum memory requirements. If
necessary, install additional memory.
See the Service Manual for this
computer for more information.
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory
. See the Service Manual for this
computer for more information.
• Run the Dell Diagnostics
(see "Dell Diagnostics
" on page 54
)
.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory
. See the Service Manual for this
computer for more information.
• Ensure that you are following the memory installation guidelines
. See the
Service Manual for this computer for more information.
• Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see
the Service Manual for this computer.
• Run the Dell Diagnostics
(see "Dell Diagnostics
" on page 54
)
.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
Troubleshooting 67
CHECK THE POWER LIGHT —When the power light is lit or blinking, the
computer has power. If the power light is blinking, the computer is in Sleep
state—press the power button to exit Sleep state. If the light is off, press the
power button to turn on the computer.
NOTE: For information on the Sleep power state, see the Service Manual for this
computer.
CHARGE THE BATTERY —The battery charge may be depleted.
1
Reinstall the battery.
2
Use the AC adapter to connect the computer to an electrical outlet.
3
Turn on the computer.
NOTE: Battery operating time (the time the battery can hold a charge) decreases
over time. Depending on how often the battery is used and the conditions under
which it is used, you may need to purchase a new battery during the life of your
computer.
CHECK THE BATTERY STATUS LIGHT —If the battery status light flashes amber
or is a steady amber, the battery charge is low or depleted. Connect the
computer to an electrical outlet.
If the battery status light flashes blue and amber, the battery is too hot to
charge. Shut down the computer, disconnect the computer from the electrical
outlet, and then let the battery and computer cool to room temperature.
If the battery status light rapidly flashes amber, the battery may be defective.
See "Contacting Dell" on page 83.
CHECK THE BATTERY TEMPERATURE —If the battery temperature is below 0°C
(32°F), the computer will not start.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the
AC adapter has a light, ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power
protection devices, power strips, and extension cables to verify that the
computer turns on.
ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights,
halogen lamps, or other appliances.
68 Troubleshooting
ADJUST THE POWER PROPERTIES —See the Service Manual for this computer
for more information.
RESEAT THE MEMORY MODULES —If the computer power light turns on, but
the display remains blank, reinstall the memory modules. See the Service
Manual for this computer for more information.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
The computer does not start
CHECK THE AC ADAPTER —Ensure that the AC adapter is firmly connected to
the computer and to the electrical outlet.
The AC adapter shuts down when there is a fault. The green light turns off
when this happens. To bring it back on, disconnect the AC adapter from the
power source for 10 seconds, and then connect it back on.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system
shutdown.
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
A program stops responding or crashes repeatedly
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding.
4
Click
End Task
.
NOTE: The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
Troubleshooting 69
CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then
reinstall the program. Software usually includes installation instructions in its
documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility
Wizard
→
Next
.
2
Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click
Start
→
Control Panel
→
Programs
→
Use an older program
with this version of Windows.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Dell MediaDirect problems
CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION —Use the Help
menu to access Dell MediaDirect Help.
TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND
THE DELL DVD PLAYER —If you purchased a DVD drive with your computer,
this software should already be installed.
70 Troubleshooting
VIDEO QUALITY PROBLEMS —Turn off the Use Hardware Acceleration option.
This feature takes advantage of the special processing in some graphics cards
to reduce processor requirements when playing DVDs and certain types of
video files.
CANNOT PLAY SOME MEDIA FILES —Because Dell MediaDirect provides access
to media files outside the Windows operating system environment, access to
licensed content is restricted. Licensed content is digital content that has
Digital Rights Management (DRM) applied to it. The Dell MediaDirect
environment cannot verify the DRM restrictions, so the licensed files cannot
be played. Licensed music and video files have a lock icon next to them. You
can access licensed files in the Windows operating system environment.
ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE
TOO DARK OR TOO BRIGHT —Click EagleVision to use a video enhancement
technology that detects video content and dynamically adjusts the
brightness/contrast/saturation ratios.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily
reformat the hard drive. Contact Dell for assistance (see "Contacting Dell" on
page 83).
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed
on your computer.
• Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS,
OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
Troubleshooting 71
COMPUTER THROUGH THE START MENU
SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
RUN THE DELL DIAGNOSTICS —If all tests run successfully, the error condition
is related to a software problem (see "Dell Diagnostics" on page 54).
Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your
computer supports, it is recommended that you attach an external monitor to your
computer.
CHECK THE BATTERY —If you are using a battery to power your computer, the
battery charge may be depleted. Connect the computer to an electrical outlet
using the AC adapter, and then turn on the computer.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the
AC adapter has a light, ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power
protection devices, power strips, and extension cables to verify that the
computer turns on.
ADJUST THE POWER PROPERTIES —Search for the keyword sleep in Windows
Help and Support.
SWITCH THE VIDEO IMAGE —If your computer is attached to an external
monitor, press <Fn><F8> to switch the video image to the display.
If the display is difficult to read
ADJUST THE BRIGHTNESS —Press <Fn> and the up- or down-arrow key.
72 Troubleshooting
MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —If
your external speaker system includes a subwoofer, ensure that the subwoofer
is at least 60 cm (2 ft) away from the computer or external monitor.
ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights,
halogen lamps, or other appliances.
ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION —Eliminate sunlight
glare, which can cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS —
Windows XP:
1
Click
Start
→
Control Panel
→
Appearance and Themes
.
2
Click the area you want to change or click the
Display
icon.
3
Try different settings for
Color quality
and
Screen resolution
.
Windows Vista:
1
Click the Windows Vista Start button
→
Control Panel
→
Hardware
and Sound
→
Personalization
→
Display Settings
.
2
Adjust
Resolution
and
Colors settings,
as needed.
RUN THE VIDEO DIAGNOSTICS TESTS —If no error message appears and you
still have a display problem, but the display is not completely blank, run the
Video device group in the "Dell Diagnostics" on page 54, then contact Dell
(see "Contacting Dell" on page 83).
SEE "ERROR MESSAGES"—If an error message appears, see "Error Messages"
on page 58.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1
Shut down your computer and connect an external monitor to the
computer.
2
Turn on the computer and the monitor, and then adjust the monitor
brightness and contrast controls.
If the external monitor works, the computer display or video controller
may be defective. Contact Dell (see "Contacting Dell" on page 83).
Troubleshooting 73
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
No sound from integrated speakers
ADJUST THE WINDOWS VOLUME CONTROL —Double-click the speaker icon in
the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted. Adjust the volume, bass, or treble controls to
eliminate distortion.
ADJUST THE VOLUME USING KEYBOARD SHORTCUTS —Press <Fn><End> to
disable (mute) or re-enable the integrated speakers.
REINSTALL THE SOUND (AUDIO) DRIVER —See "Reinstalling Software" on
page 37.
No sound from external speakers
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON —See the
setup diagram supplied with the speakers. If your speakers have volume
controls, adjust the volume, bass, or treble to eliminate distortion.
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned
up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —Sound from
the speakers is automatically disabled when headphones are connected to the
headphone connector.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights,
or halogen lamps to check for interference.
REINSTALL THE AUDIO DRIVER —See "Reinstalling Software" on page 37.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 54.
NOTE: The volume control in some MP3 players overrides the Windows volume
setting. If you have been listening to MP3 songs, ensure that you did not turn the
player volume down or off.
74 Troubleshooting
No sound from headphones
CHECK THE HEADPHONE CABLE CONNECTION —Ensure that the headphone
cable is securely inserted into the headphone connector. See the Service
Manual for this computer for more information.
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned
up and that the sound is not muted.
Finding Information 75
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6
Finding Information
NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
Document/Media/Label Contents
Service Tag/Express Service Code Label
The Service Tag/Express Service Code is
located on your computer.
• Use the Service Tag to identify your
computer when you use
support.dell.com or contact support.
• Enter the Express Service Code to direct
your call when contacting support
Drivers and Utilities Media
The Drivers and Utilities media is a CD or
DVD that may have shipped with your
computer.
• A diagnostic program for your computer
• Drivers for your computer
NOTE: Drivers and documentation updates
can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates
about technical changes to your computer
or advanced technical-reference material
for technicians or experienced users.
Operating System Media
The Operating System media is a CD or
DVD that may have shipped with your
computer.
Reinstall your operating system
76 Finding Information
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Dell™ Product Information Guide
The Dell Product Information Guide is a
hardcopy document that may have
shipped with your computer.
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Service Manual
The Service Manual for your computer
can be found at support.dell.com.
• How to remove and replace parts
• How to configure system settings
• How to troubleshoot and solve problems
Dell Technology Guide
The Dell Technology Guide is available on
your hard drive.
• About your operating system
• Using and maintaining peripherals
• Understanding technologies such as
RAID, Internet, Bluetooth
®
, E-mail,
and so on.
Microsoft Windows License Label
Your Microsoft Windows License is
located on your computer.
• Provides your operating system product
key.
Document/Media/Label Contents
Getting Help 77
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7
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
See "Solving Problems" on page 64 for information and procedures that
pertain to the problem your computer is experiencing.
2
See "Dell Diagnostics" on page 54 for procedures on how to run Dell
Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 82.
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
) for help with installation and troubleshooting
procedures. See "Online Services" on page 78 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 83.
NOTE: Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 78.
78 Getting Help
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NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 80, and then
see the contact information for your region or go to support.dell.com.
DellConnect
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. For more
information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
www.euro.dell.com
(Europe only)
www.dell.com/la
(Latin American and Caribbean countries)
www.dell.ca
(Canada only)
You can access Dell Support through the following websites and e-mail
addresses:
• Dell Support websites
support.dell.com
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
• Dell Support e-mail addresses
Getting Help 79
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mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com
(Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
apmarketing@dell.com
(Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user:
anonymous
, and use your e-mail address as your password.
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their portable
and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 83.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 83.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 83.
80 Getting Help
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Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see "Contacting Dell" on page 83.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 83. Include a copy of the invoice and a letter describing the reason for
the return.
2
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 82), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Contacting Dell" on page 83).
3
Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for
credit.
4
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
Getting Help 81
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Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 82). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
your the safety information that shipped with your computer.
82 Getting Help
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Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Getting Help 83
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Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1
Visit
support.dell.com
.
2
Verify your country or region in the
Choose A Country/Region
drop-down
menu at the bottom of the page.
3
Click
Contact Us
on the left side of the page.
4
Select the appropriate service or support link based on your need.
5
Choose the method of contacting Dell that is convenient for you.
84 Getting Help
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Template Last Updated - 2/7/2007 Appendix 85
DELL CONFIDENTIAL – PRELIMINARY 2/14/08 - FOR PROOF ONLY
8
Appendix
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the manufacturer’s instruction
manual, may cause interference with radio and television reception. This
equipment has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference
that may cause undesired operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly
approved by Dell Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
• Reorient the receiving antenna.
• Relocate the system with respect to the receiver.
• Move the system away from the receiver.
• Plug the system into a different outlet so that the system and the receiver
are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced
radio/television technician for additional suggestions.
86 Appendix
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The following information is provided on the device or devices covered in this
document in compliance with the FCC regulations:
Macrovision Product Notice
This product incorporates copyright protection technology that is protected
by U.S. patents and other intellectual property rights. Use of this copyright
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Product name: Dell™ Latitude™ E6400
Model number: PP27L
Company name: Dell Inc.
Worldwide Regulatory Compliance & Environmental
Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm
DELL CONFIDENTIAL – PRELIMINARY 2/14/08
FOR PROOF ONLY
Index 87
Index
A
audio. See sound
C
CD
CD-RW drive problems, 65
drive problems, 64
CDs
operating system, 75
Check Disk, 65
computer
crashes, 68-69
restore to previous operating
state, 42
slow performance, 71
specifications, 25
stops responding, 68
contacting Dell, 83
D
Dell
contacting, 83
Dell Diagnostics
about, 54
starting from the Drivers and
Utilities media, 55
starting from your hard drive, 54
Dell MediaDirect
problems, 69
DellConnect, 78
diagnostics
Dell, 54
documentation
End User License Agreement, 76
ergonomics, 76
Product Information Guide, 76
regulatory, 76
safety, 76
User’s Guide, 76
warranty, 76
drivers, 37
about, 37
identifying, 37
reinstalling, 38
Drivers and Utilities media
about, 39
Dell Diagnostics, 54
drives
problems, 64
DVD
drive problems, 64
E
End User License Agreement, 76
ergonomics information, 76
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm
DELL CONFIDENTIAL – PRELIMINARY 2/14/08
FOR PROOF ONLY
Index 88
error messages, 58
H
hard drive
problems, 65
hardware
Dell Diagnostics, 54
I
Internet connection
about, 18
options, 18
setting up, 18
M
messages
error, 58
monitor. See display
O
operating system
reinstalling, 75
reinstalling Windows Vista, 42
Operating System CD, 75
P
PC Restore, 43
phone numbers, 83
power
problems, 66
power light
conditions, 66
problems
blue screen, 69
CD drive, 64
CD-RW drive, 65
computer crashes, 68-69
computer does not start up, 68
computer stops responding, 68
Dell Diagnostics, 54
Dell MediaDirect, 69
drives, 64
DVD drive, 64
error messages, 58
hard drive, 65
lockups, 68
power, 66
power light conditions, 66
program crashes repeatedly, 68
program stops responding, 68
programs and Windows
compatibility, 69
restore computer to previous
operating state, 42
slow computer performance, 71
software, 68-70
sound and speakers, 73
speakers, 73
spyware, 71
Product Information Guide, 76
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm
DELL CONFIDENTIAL – PRELIMINARY 2/14/08
FOR PROOF ONLY
Index 89
R
regulatory information, 76
reinstalling
Windows Vista, 42
S
safety instructions, 76
screen. See display
software
problems, 69-70
sound
problems, 73
volume, 73
speakers
problems, 73
volume, 73
specifications, 25
spyware, 71
support
contacting Dell, 83
System Restore, 42
T
telephone numbers, 83
transferring information to a new
computer, 20
troubleshooting
Dell Diagnostics, 54
restore computer to previous
operating state, 42
U
User’s Guide, 76
V
video
problems, 71
volume
adjusting, 73
W
warranty information, 76
Windows Easy Transfer
wizard, 20
Windows Vista
Program Compatibility wizard, 69
reinstalling, 42
Windows Easy Transfer wizard, 20
Windows XP
Device Driver Rollback, 38-39
PC Restore, 43
reinstalling, 75
System Restore, 42
wizards
Program Compatibility wizard, 69
Windows Easy Transfer, 20
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm
DELL CONFIDENTIAL – PRELIMINARY 2/14/08
FOR PROOF ONLY
Index 90