Dell 5HCKT Notebook Computer with Intel PRO/Wireless 2915ABG User Manual dell WLAN install guide 021203
Dell Inc. Notebook Computer with Intel PRO/Wireless 2915ABG dell WLAN install guide 021203
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Contents
Installation Guide
www.dell.com | support.dell.com
Installing and Configuring the Mini PCI Card 5
Installing and Configuring
the Mini PCI Card
CAUTION: Before performing any of the
procedures listed below, read and follow the
safety instructions in the
System Information
Guide
or the
Owner's Manual
that came with your
computer.
Read the information on the following pages before you
complete the setup of your wireless network.
Before You Begin
Ensure that you have the following items:
• Your portable computer
•Your Mini PCI card
• The CD that came with your wireless Mini PCI
card
•The Dell™ TrueMobile™ 1180/1300/1400 Wireless
Mini PCI Card and Intel® Pro/Wireless LAN
3A Mini PCI Adapter Setup Guide
• The regulatory label(s) if required in your region
For Latitude™ D600/D500 and
Inspiron™ 600m/500m Computers
Installing the Mini PCI Card
1Ensure that the work surface is flat and clean to
prevent the computer cover from being scratched.
2Save and close any open files, exit any open
programs, and then shut down the computer.
www.dell.com | support.dell.com
6Installing and Configuring the Mini PCI Card
3If the computer is connected to a docking device
(docked), undock it. See the documentation that
came with your docking device for instructions.
4Disconnect the computer from the electrical
outlet.
5Wait 10 to 20 seconds, and then disconnect any
attached devices.
6Remove any installed PC Cards, batteries, and
module bay devices.
NOTICE: Handle components and cards by their edges,
and avoid touching pins and contacts. Ground yourself by
touching a metal connector on the back of the computer.
Continue to ground yourself periodically during this
procedure.
7Turn the computer over.
8Loosen the captive screw from the Mini PCI card
cover, and remove the cover.
www.dell.com | support.dell.com
Installing and Configuring the Mini PCI Card 7
9If a Mini PCI card is not already installed, go to
step 10. If you are replacing a Mini PCI card,
remove the existing card:
aDisconnect the Mini PCI card from any
attached cables.
bRelease the Mini PCI card by spreading the
metal securing tabs until the card pops up
slightly.
cLift the Mini PCI card out of its connector.
NOTICE: To avoid damaging the Mini PCI card, never
place cables on top of or under the card.
NOTICE: The connectors are keyed to ensure correct
insertion. If you feel resistance, check the connectors and
realign the card.
antenna
cables (2)
www.dell.com | support.dell.com
8Installing and Configuring the Mini PCI Card
10 Align the Mini PCI card with the connector at a
45-degree angle, and press the Mini PCI card into
the connector until you feel a click.
11 Connect the antenna cables to the Mini PCI card.
12 Replace the cover and tighten the screw.
Attaching the Regulatory Label
NOTICE: You must affix the provided label because it is
a regulatory requirement. Failure to do so may void your
authority to operate the equipment.
NOTE: If your kit came with a SIRIM label, attach the
label as shown.
1Close the display and turn the computer upside
down on a clean, flat work surface.
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Installing and Configuring the Mini PCI Card 9
2Remove the adhesive cover from the back of the
regulatory label and attach the label.
NOTE: The label shown is a sample only. It may not
exactly represent the characters and words appearing on
your enclosed label.
For Latitude D800, Inspiron 8500, and Dell
Precision™ M60 Computers
Installing the Mini PCI Card
1Ensure that the work surface is flat and clean to
prevent the computer cover from being scratched.
2Save and close any open files, exit any open
programs, and then shut down the computer.
SIRIM label
Mini PCI card regulatory label
www.dell.com | support.dell.com
10 Installing and Configuring the Mini PCI Card
3If the computer is connected to a docking device
(docked), undock it. See the documentation that
came with your docking device for instructions.
4Disconnect the computer from the electrical
outlet.
5Wait 10 to 20 seconds, and then disconnect any
attached devices.
6Remove any installed PC Cards, batteries, and
module bay devices.
NOTICE: Handle components and cards by their edges,
and avoid touching pins and contacts. Ground yourself by
touching a metal connector on the back of the computer.
Continue to ground yourself periodically during this
procedure.
7Turn the computer over.
8Loosen the captive screw from the Mini PCI
card/modem cover, and remove the cover.
www.dell.com | support.dell.com
Installing and Configuring the Mini PCI Card 11
9If a Mini PCI card is not already installed, go to
step 10. If you are replacing a Mini PCI card,
remove the existing card:
aDisconnect the Mini PCI card from any
attached cables.
bRelease the Mini PCI card by spreading the
metal securing tabs until the card pops up
slightly.
cLift the Mini PCI card out of its connector.
NOTICE: To avoid damaging the Mini PCI card, never
place cables on top of or under the card.
NOTICE: The connectors are keyed to ensure correct
insertion. If you feel resistance, check the connectors and
realign the card.
Mini PCI card
antenna
cables (2)
www.dell.com | support.dell.com
12 Installing and Configuring the Mini PCI Card
10 Align the Mini PCI card with the connector at a
45-degree angle, and press the Mini PCI card into
the connector until you feel a click.
11 Connect the antenna cables to the Mini PCI card.
12 Replace the cover and tighten the screw.
Attaching the Regulatory Label
NOTICE: You must affix the provided label because it is
a regulatory requirement. Failure to do so may void your
authority to operate the equipment.
NOTE: If your kit came with a SIRIM label, attach the
label as shown.
1Close the display and turn the computer upside
down on a clean, flat work surface.
2Remove the adhesive cover from the back of the
regulatory label and attach the label.
M
i
n
i
P
C
I car
d
antenna
cables (2)
www.dell.com | support.dell.com
Installing and Configuring the Mini PCI Card 13
NOTE: The label shown is a sample only. It may not
exactly represent the characters and words appearing on
your enclosed label.
Inspiron 1100 and 5100 Computers
Installing the Mini PCI Card
1Ensure that the work surface is flat and clean to
prevent the computer cover from being scratched.
2Save and close any open files, exit any open
programs, and then shut down the computer.
3If the computer is connected to a docking device
(docked), undock it. See the documentation that
came with your docking device for instructions.
SIRIM label
Mini PCI card regulatory label
www.dell.com | support.dell.com
14 Installing and Configuring the Mini PCI Card
4Disconnect the computer from the electrical
outlet.
5Wait 10 to 20 seconds, and then disconnect any
attached devices.
6Remove any installed PC Cards, batteries, and
module bay devices.
NOTICE: Handle components and cards by their edges,
and avoid touching pins and contacts. Ground yourself by
touching a metal connector on the back of the computer.
Continue to ground yourself periodically during this
procedure.
7Turn the computer over, remove the screw from the
modem/Mini PCI card cover, and then lift the
cover away from the computer.
screw
modem/Mini
PCI card cover
www.dell.com | support.dell.com
Installing and Configuring the Mini PCI Card 15
8If you are replacing a Mini PCI card, remove the
existing card:
aDisconnect the Mini PCI card from any
attached cables.
bRelease the Mini PCI card by spreading the
metal securing tabs until the card pops up
slightly.
cLift the Mini PCI card out of its connector.
NOTICE: To avoid damaging the Mini PCI card, never
place cables on top of or under the card.
NOTICE: The connectors are keyed to ensure correct
insertion. If you feel resistance, check the connectors and
realign the card.
Mini PCI card
Mini PCI card connector
antenna cables
metal securing tabs (2)
www.dell.com | support.dell.com
16 Installing and Configuring the Mini PCI Card
9Align the Mini PCI card with the connector at a
45-degree angle, and press the Mini PCI card into
the connector until you feel a click.
10 Connect the antenna cables to the Mini PCI card.
11 Replace the cover and screw.
Attaching the Regulatory Label
NOTICE: You must affix the provided label because it is
a regulatory requirement. Failure to do so may void your
authority to operate the equipment.
NOTE: If your kit came with a SIRIM label, attach the
label as shown.
1Close the display and turn the computer upside
down on a clean, flat work surface.
2Remove the adhesive cover from the back of the
regulatory label and attach the label.
Mini PCI card
Mini PCI card connector
antenna cables
www.dell.com | support.dell.com
Installing and Configuring the Mini PCI Card 17
NOTE: The label shown is a sample only. It may not
exactly represent the characters and words appearing on
your enclosed label.
Latitude D400 Computers
Installing the Mini PCI Card
Before you install the Mini PCI card, you need to remove
the keyboard:
1Ensure that the work surface is flat and clean to
prevent the computer cover from being scratched.
modem/Mini PCI card cover
SIRIM label
Mini PCI card regulatory label
www.dell.com | support.dell.com
18 Installing and Configuring the Mini PCI Card
2Save and close any open files, exit any open
programs, and then shut down the computer.
3If the computer is connected to a docking device
(docked), undock it. See the documentation that
came with your docking device for instructions.
4Disconnect the computer from the electrical
outlet.
5Wait 10 to 20 seconds, and then disconnect any
attached devices.
6Remove any installed PC Cards and the battery.
NOTICE: Handle components and cards by their edges,
and avoid touching pins and contacts. Ground yourself by
touching a metal connector on the back of the computer.
Continue to ground yourself periodically during this
procedure.
7Open the display approximately 180 degrees.
8Use a small flat-blade screwdriver or plastic scribe
to lift the notched right edge of the center control
cover, and pry the cover loose from the bottom
case.
9Remove the two screws from the top of the
keyboard.
10 Use the pull-tab to pull the keyboard up and out
(toward the display) of the bottom case.
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Installing and Configuring the Mini PCI Card 19
11 Rest the keyboard face down on the palm rest.
12 Pull straight up on the pull-tab that is attached to
the keyboard connector to disconnect the
connector from the interface connector on the
system board.
To install the Mini PCI card, complete the following
steps:
1If a Mini PCI card is not already installed, go to
step 2. If you are replacing a Mini PCI card, remove
the existing card:
aDisconnect the Mini PCI card from the
attached antenna cables.
keyboard
screws (2)
interface connector (system board)
keyboard pull-tab
securing
tabs (5)
keyboard connector pull-tab
www.dell.com | support.dell.com
20 Installing and Configuring the Mini PCI Card
bRelease the Mini PCI card by spreading the
metal securing tabs until the card pops up
slightly.
cLift the Mini PCI card out of its connector.
antenna cables (2)
Mini PCI card
www.dell.com | support.dell.com
Installing and Configuring the Mini PCI Card 21
NOTICE: To avoid damaging the Mini PCI card, never
place cables on top of or under the card.
NOTICE: The connectors are keyed to ensure correct
insertion. If you feel resistance, check the connectors and
realign the card.
NOTE: If a Mini PCI card was not already installed,
remove the foam that secures the antenna cables before
you install the card.
2Align the Mini PCI card with the connector at a
45-degree angle, and press the Mini PCI card into
the connector until you feel a click.
securing tabs(2)
Mini PCI card connector
www.dell.com | support.dell.com
22 Installing and Configuring the Mini PCI Card
3Connect the antenna cables to the Mini PCI
card.
To complete the Mini PCI card installation, you need
to replace the keyboard:
1Connect the keyboard connector to the interface
connector on the system board.
2Insert the five securing tabs on the keyboard into
their respective slots in the palm rest.
3Replace the two screws at the top of the
keyboard.
4Replace the center control cover and snap it
down so that it is flush with the palm rest.
Attaching the Regulatory Label
NOTICE: You must affix the provided label because it
is a regulatory requirement. Failure to do so may void
your authority to operate the equipment.
NOTE: If your kit came with a SIRIM label, attach
the label as shown.
1Close the display and turn the computer upside
down on a clean, flat work surface.
2Remove the adhesive cover from the back of the
regulatory label and attach the label.
www.dell.com | support.dell.com
Installing and Configuring the Mini PCI Card 23
NOTE: The label shown is a sample only. It may not
exactly represent the characters and words appearing on
your enclosed label.
Mini PCI card regulatory labelSIRIM label
www.dell.com | support.dell.com
24 Installing and Configuring the Software
Installing and Configuring
the Software
Installing Software
1Insert the Mini PCI card CD.
2If the Main Menu screen does not appear, click the
Start button, click Run, type x:\setup.exe
(where x is your CD or DVD drive letter), and then
click OK.
3Click Install Software.
4Follow the instructions on the screen to complete
the software installation.
Configuring Your Mini PCI Card
1Insert the wireless Mini PCI card CD.
2If the Main Menu screen does not appear, click the
Start button, click Run, type x:\setup.exe
(where x is your CD or DVD drive letter), and then
click OK.
3Click View User Guide.
4Select the language you want and click OK.
5Click Completing the setup.
6Follow the instructions on the screen to complete
the configuration of your wireless card.
FCC Statement (U.S. Only)
Not installing this device according to the instructions
provided in this document may violate FCC regulations
and void your authority to operate this equipment.
www.dell.com | support.dell.com
Technical Support 25
Technical Support
After you have determined the type of network option
that you need to set up, you can obtain technical
support by referring to your Dell computer
documentation for Dell contact information.
Limited Warranties and
Return Policy
Dell-branded hardware products purchased in the U.S. or Canada
come with either a 90-day (U.S. only), one-year, two-year, three-year, or
four-year limited warranty. To determine which warranty you
purchased, see the invoice that accompanied your hardware
product(s). The following sections describe the limited warranties and
return policy for the U.S., the limited warranties and return policy for
Canada, and the manufacturer guarantee for Latin America and the
Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in
your—our end-user customer's—Dell-branded hardware products,
including Dell-branded peripheral products.
www.dell.com | support.dell.com
26 Limited Warranties and Return Policy
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to
the Dell-branded hardware products through our factory-
integration system, third-party software, or the reloading of
software
• Non-Dell-branded products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or
problems with electrical power
– Servicing not authorized by us
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to
perform preventive maintenance
– Problems caused by using accessories, parts, or
components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE (OR JURISDICTION TO
JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCITONS AND DEFECTS IN HARDWARE IS
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH
IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE
TERM OF THE LIMITED WARRANTY PERIOD REFLECTED
ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS
OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY
TO YOU.
www.dell.com | support.dell.com
Limited Warranties and Return Policy 27
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES
PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR
THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR
LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE
NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE
MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your
invoice, except that the limited warranty on Dell-branded batteries
lasts only one year and the limited warranty on the lamps for Dell-
branded projectors lasts only ninety days. The limited warranty begins
on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the
availability of limited warranties, at its discretion, but any changes will
not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed
in the following table. Please also have your Dell service tag number or
order number available.
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased
through an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial
Customers:
Technical Support and Customer Service 1-800-456-3355
www.dell.com | support.dell.com
28 Limited Warranties and Return Policy
What will Dell do?
During the first 90 days of the 90-day limited warranty and the first
year of all other limited warranties: For the first 90 days of the 90-day
limited warranty and the first year of all other limited warranties, we
will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to
repair the product, we will replace it with a comparable product that is
new or refurbished.
When you contact us, we will issue a Return Material Authorization
Number for you to include with your return. You must return the
products to us in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk if the
product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or
replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories).
Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we
will notify you and inform you of service alternatives that are available
to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the
data on the hard drive(s) and any other storage device(s) in the
product(s). Remove any confidential, proprietary, or personal
information and removable media such as floppy disks, CDs, or PC
Cards. We are not responsible for any of your confidential, proprietary,
or personal information; lost or corrupted data; or damaged or lost
removable media.
Medium, Large, or Global Commercial
Customers, Healthcare Customers, and
Value Added Resellers (VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory 1-888-363-5150
www.dell.com | support.dell.com
Limited Warranties and Return Policy 29
During the remaining years: For the remaining period of the limited
warranty, we will replace any defective part with new or refurbished
parts, if we agree that it needs to be replaced. When you contact us, we
will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we
ship the replacement part to you. If we do not receive the original part
within thirty days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in the United
States (excluding Puerto Rico and U.S. possessions and territories).
Otherwise, we will ship the part freight collect. We will also include a
prepaid shipping container with each replacement part for your use in
returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). We are
not responsible for lost or corrupted data.
What if I purchased a service contract?
If your on-site service contract is with Dell, on-site service will be
provided to you under the terms of the on-site service agreement.
Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-
party service providers, please refer to that contract for details on how
to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and
systems. Refurbished parts and systems are parts or systems that have
been returned to Dell, some of which were never used by a customer.
All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited
warranty for the product you bought.
www.dell.com | support.dell.com
30 Limited Warranties and Return Policy
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not
satisfied with the service you receive under this limited warranty,
please let us know. We have found that the best way to resolve issues
regarding our limited warranty is to work together. If, after those
discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM,
DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PREEXISTING,
PRESENT, OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination, or validity
thereof, the relationships which result from this limited warranty
(including, to the full extent permitted by applicable law, relationships
with third parties), Dell's advertising, or any related purchase SHALL
BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in
effect (available via the Internet at www.arb-forum.com/ or via
telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the
arbitrator(s) shall be final and binding on each of the parties, and may
be entered as a judgment in any court of competent jurisdiction.
Information may be obtained and claims may be filed with the NAF at
P.O. Box 50191, Minneapolis, MN 55405. This provision applies only to
individual home consumers and consumers who purchased through an
employee purchase program. It does not apply to small, medium, large,
and global commercial customers or government, education, and
healthcare customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner
transfers ownership of the system and records the transfer with us. The
limited warranty on Dell-branded memory may not be transferred. You
may record your transfer by going to Dell's website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Small, Medium, Large, or Global Commercial
Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
www.dell.com | support.dell.com
Limited Warranties and Return Policy 31
• If you are a Government, Education, or Healthcare Customer, or
an Individual Consumer who purchased through an employee
purchase program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care
representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're
satisfied with your purchases. That's why we offer a "Total Satisfaction"
return policy for most products that you—the end-user customer—
purchase directly from Dell. Under this policy, you may return to Dell
products that you purchased directly from Dell for a credit or a refund
of the purchase price paid, less shipping and handling and applicable
restocking fees as follows:
•New Hardware Products and Accessories — All new hardware,
accessories, parts, and unopened software still in its sealed
package, excluding the products listed below, may be returned
within thirty days from the invoice date. To return applications
software or an operating system that has been installed by Dell,
you must return the entire computer. A different return policy
applies to nondefective products purchased through Dell's
Software and Peripherals division by customers of our Small and
Medium Business divisions. Those products may be returned
within thirty days from the invoice date, but a fifteen percent
(15%) restocking fee will be deducted from any refund or credit.
The "Total Satisfaction" Return Policy and Software and
Peripherals division return policy are not available for Dell |
EMC storage products, EMC-branded products, or enterprise
software.
•Reconditioned or Refurbished Dell-Branded Hardware
Products and Parts — All reconditioned or refurbished Dell-
branded server and storage products may be returned within
thirty days from the invoice date. All other reconditioned or
refurbished Dell-branded hardware products and parts may be
returned within fourteen days of the invoice date.
www.dell.com | support.dell.com
32 Limited Warranties and Return Policy
To return products, e-mail or call Dell customer service to receive a
Credit Return Authorization Number within the return policy period
applicable to the product you want to return. You must obtain a Credit
Return Authorization Number in order to return the product. See
"Contacting Dell" or "Getting Help" in your customer documentation
(or www.dell.com/us/en/gen/contact.htm) to find the appropriate
contact information for obtaining customer assistance.
You must ship the products to Dell within five days of the date that
Dell issues the Credit Return Authorization Number. You must also
return the products to Dell in their original packaging, in as-new
condition along with any media, documentation, and all other items
that were included in the original shipment, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during
shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in
your—our end-user customer's—Dell-branded hardware products,
including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to
the Dell-branded hardware products through our factory-
integration system, or the reloading of the software
• Non-Dell branded products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or
problems with electrical power
– Servicing not authorized by us
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to
perform preventive maintenance
– Problems caused by using accessories, parts, or
components not supplied by us
www.dell.com | support.dell.com
Limited Warranties and Return Policy 33
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY
FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH
IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE
WARRANTY PERIOD REFLECTED ON YOUR INVOICE.
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN
THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL
OTHER WARRANTIES AND CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY
OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE
EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE,
THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY
NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES
PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR
SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY
LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR
DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR
USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU
PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A
CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE
ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.
www.dell.com | support.dell.com
34 Limited Warranties and Return Policy
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your
invoice, except that the limited warranty on Dell-branded batteries
lasts only one year and the limited warranty on the lamps for Dell-
branded projectors lasts only ninety days. The limited warranty begins
on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the
terms and availability of limited warranties, at its discretion, but any
changes will not be retroactive (that is, the warranty terms in place at
the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed
in the following table. Please also have your Dell service tag number or
order number available.
Individual Home Consumers; Home
Office and Small Business Customers: Canada Only
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial
Customers; Government, Education,
and Healthcare Customers; and Value
Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers,
or Individual Home Consumers who
purchased through an Employee
Purchase Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
(Extension 8221 for
Individual
Consumers)
Dell-Branded Memory 1-888-363-5150
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Limited Warranties and Return Policy 35
What will Dell do?
During the first year of all limited warranties: During the first year of
all limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it
with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization
Number for you to include with your return. You must return the
products to us in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk if the
product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or
replaced products to you if you use an address in Canada. Otherwise,
we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty,
we will notify you and inform you of service alternatives that are
available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the
data on the hard drive(s) and any other storage device(s) in the
product(s). Remove any confidential, proprietary or personal
information, removable media, such as floppy disks, CDs, or PC Cards.
We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years following the first year of all limited
warranties: We will replace any defective part with new or refurbished
parts, if we agree that it needs to be replaced. When you contact us, we
will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we
ship the replacement part to you. If we do not receive the original part
within thirty days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in Canada.
Otherwise, we will ship the part freight collect. We will also include a
prepaid shipping container with each replacement part for your use in
returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). We are
not responsible for lost or corrupted data.
www.dell.com | support.dell.com
36 Limited Warranties and Return Policy
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you
under the terms of the service contract. Please refer to that contract for
details on how to obtain service. Dell's service contracts can be found
online at www.dell.ca or by calling Customer Care at 1-800-847-4096.
If you purchased through us a service contract with one of our third-
party service providers, please refer to that contract (mailed to you
with your invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and
systems. Refurbished parts and systems are parts or systems that have
been returned to Dell, some of which were never used by a customer.
All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited
warranty for the product you bought. Dell owns all parts removed from
repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not
satisfied with the service you receive under this limited warranty,
please let us know. We have found that the best way to resolve issues
regarding our limited warranty is to work together. If, after those
discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM,
DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT
OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST
DELL arising from or relating to this limited warranty, its
interpretation, or the breach, termination or validity thereof, the
relationships which result from this limited warranty (including, to the
full extent permitted by applicable law, relationships with third
parties), Dell's advertising, or any related purchase SHALL BE
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Limited Warranties and Return Policy 37
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in
effect (available via the Internet at www.arb-forum.com/, or via
telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the
arbitrator(s) shall be final and binding on each of the parties, and may
be entered as a judgment in any court of competent jurisdiction.
Information may be obtained and claims may be filed with the NAF at
P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner
transfers ownership of the system and records the transfer with us. The
limited warranty on Dell-branded memory may not be transferred. You
may record your transfer by going to our website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global
Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or
an Individual Home Consumer who purchased through an
Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly
from Dell, you may return them to Dell up to 30 days after you receive
them for a refund or credit of the product purchase price. If you are an
end-user customer who bought reconditioned or refurbished products
from Dell, you may return them to Dell within 14 days after the date of
invoice for a refund or credit of the product purchase price. In either
case, the refund or credit will not include any shipping and handling
charges shown on your invoice and will be subject to a fifteen percent
(15%) restocking fee, unless otherwise prohibited by law. If you are an
organization that bought the products under a written agreement with
Dell, the agreement may contain different terms for the return of
products than specified by this policy.
www.dell.com | support.dell.com
38 Limited Warranties and Return Policy
To return products, you must call Dell Customer Service at 1-800-387-
5759 to receive a Credit Return Authorization Number. To expedite
the process of your refund or credit, Dell expects you to return the
products to Dell in their original packaging within five days of the date
that Dell issues the Credit Return Authorization Number. You must
also prepay shipping charges and insure the shipment or accept the risk
of loss or damage during shipment. You may return software for a
refund or credit only if the sealed package containing the floppy disk(s)
or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables,
and other items included with a product must be returned with it. For
customers who want to return, for refund or credit only, either
application or operating system software that has been installed by
Dell, the whole system must be returned, along with any media and
documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC
storage products. It also does not apply to products purchased through
Dell's Software and Peripherals division. For those products, please
instead refer to Dell's Software and Peripheral's then-current return
policy (see the following section, "Dell Software and Peripherals
(Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not
warrant third-party products. Third-party software and peripheral
products are covered by the warranties provided by the original
manufacturer or publisher only. Third party manufacturer warranties
vary from product to product. Consult your product documentation
for specific warranty information. More information may also be
available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products,
we do not specifically test or guarantee that all of the products we offer
work with any or all of the various models of Dell computers, nor do we
test or guarantee all of the products we sell on the hundreds of
different brands of computers available today. If you have questions
about compatibility, we recommend and encourage you to contact the
third-party software and peripheral product manufacturer or publisher
directly.
www.dell.com | support.dell.com
Limited Warranties and Return Policy 39
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral
products (products for which Dell is listed as the manufacturer) such
as monitors, batteries, memory, docking stations, and projectors). To
determine which limited warranty applies to the product you
purchased, see the Dell invoice and/or the product documentation
that accompanied your product. Descriptions of Dell's limited
warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and
Peripherals products directly from a Dell company, you may return Dell
Software and Peripherals products that are in as-new condition to Dell
up to 30 days from the date of invoice for a refund of the product
purchase price if already paid. This refund will not include any
shipping and handling charges shown on your invoice; you are
responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-
5759 to receive a Credit Return Authorization Number. You must ship
the Dell Software and Peripherals products back to Dell in their
original manufacturer's packaging (which must be in as-new
condition), prepay shipping charges, and insure the shipment or accept
the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-
new condition, software products must be unopened, and all of the
manuals, floppy disk(s), CD(s), power cables, and other items included
with a product must be returned with it.
www.dell.com | support.dell.com
40 Limited Warranties and Return Policy
One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in
accordance with the following provisions that its branded hardware
products, purchased by the end user from a Dell company or an
authorized Dell distributor in Latin America or the Caribbean, will be
free from defects in materials, workmanship, and design affecting
normal use, for a period of one year from the original purchase date.
Products for which proper claims are made will, at Dell’s option, be
repaired or replaced at Dell’s expense. Dell owns all parts removed
from repaired products. Dell uses new and reconditioned parts made
by various manufacturers in performing repairs and building
replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use, or maintenance; actions or modifications
by unauthorized third parties or the end user; accidental or willful
damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by
contacting the Dell point of sale within the guarantee period. The end
user must always supply proof of purchase, indicating name and
address of the seller, date of purchase, model and serial number, name
and address of the customer, and details of symptoms and
configuration at the time of malfunction, including peripherals and
software used. Otherwise, Dell may refuse the guarantee claim. Upon
diagnosis of a warranted defect, Dell will make arrangements and pay
for ground freight and insurance to and from Dell’s repair/replacement
center. The end user must ensure that the defective product is
available for collection properly packed in original or equally protective
packaging together with the details listed above and the return number
provided to the end user by Dell.
www.dell.com | support.dell.com
Limited Warranties and Return Policy 41
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than
as explicitly stated above, and this Guarantee is given in place of all
other guarantees whatsoever, to the fullest extent permitted by law. In
the absence of applicable legislation, this Guarantee will be the end
user’s sole and exclusive remedy against Dell or any of its affiliates, and
neither Dell nor any of its affiliates shall be liable for loss of profit or
contracts, or any other indirect or consequential loss arising from
negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights
of the end user against and/or any rights resulting from other
contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
www.dell.com | support.dell.com
42 Limited Warranties and Return Policy