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Solving Problems 77

Solving Problems

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software

Problems" on page 88 and run the Dell Diagnostics before you contact Dell for technical

assistance.

NOTICE: The Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also

known as the ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell. See "Contacting Dell" on page 145.

Shut down the computer.

Connect the computer to an electrical outlet.

Diagnostics can be invoked one of two ways:

Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

Select

Diagnostics

from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see

the Microsoft® Windows® desktop. Then shut down your computer and try again.

Press and hold the <Fn> key while powering the system on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell

Diagnostics from the Drivers and Utilities CD.

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The computer runs the Pre-boot System Assessment, a series of initial tests of your system

board, keyboard, hard drive, and display.

• During the assessment, answer any questions that appear.

• If a failure is detected, the computer stops and beeps. To stop the assessment and restart

the computer, press <n>; to continue to the next test, press <y>; to retest the

component that failed, press <r>.

• If failures are detected during the Pre-boot System Assessment, write down the error

code(s) and contact Dell.

If the Pre-boot System Assessment completes successfully, you receive the message

Booting

Dell Diagnostic Utility Partition. Press any key to continue

Press any key to start the Dell Diagnostics from the diagnostics utility partition on your

hard drive.

Starting the Dell Diagnostics From the Drivers and Utilities CD

NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.

Insert the

Drivers and Utilities

CD.

Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the

Windows desktop. Then shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer

boots according to the devices specified in the system setup program.

When the boot device list appears, highlight

CD/DVD/CD-RW Drive

and press <Enter>.

Select the

Boot from CD-ROM

option from the menu that appears and press <Enter>.

Ty p e

to start the

ResourceCD

menu and press <Enter> to proceed.

Select

Run the 32 Bit Dell Diagnostics

from the numbered list. If multiple versions are listed,

select the version appropriate for your computer.

When the Dell Diagnostics

Main Menu

appears, select the test you want to run.

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Solving Problems 79

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the

Main

screen appears, click the button for the

option you want.

If a problem is encountered during a test, a message appears with an error code and a

description of the problem. Write down the error code and problem description and follow

the instructions on the screen.

If you cannot resolve the error condition, contact Dell.

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,

technical support will ask for your Service Tag.

If you run a test from the

Custom Test

Symptom Tree

option, click the applicable tab

described in the following table for more information.

Option Function

Express Test Performs a quick test of devices. This test typically takes

10 to 20 minutes and requires no interaction on your

part. Run Express Test first to increase the possibility of

tracing the problem quickly.

Extended Test Performs a thorough check of devices. This test typically

takes 1 hour or more and requires you to answer

questions periodically.

Custom Test Tests a specific device. You can customize the tests you

want to run.

Symptom Tree Lists the most common symptoms encountered and

allows you to select a test based on the symptom of the

problem you are having.

Tab Function

Results Displays the results of the test and any error conditions

encountered.

Errors Displays error conditions encountered, error codes, and

the problem description.

Help Describes the test and may indicate requirements for

running the test.

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When the tests are completed, if you are running the Dell Diagnostics from the

Drivers and

Utilities

remove the CD.

When the tests are complete, close the test screen to return to the

Main

screen. To exit

the Dell Diagnostics and restart the computer, close the

Main

screen.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —Click the Start button and

click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your

antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows

from recognizing the drive.

TEST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is

defective.

• Insert a bootable floppy disk and restart the computer.

CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" on page 141.

ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE

CHECK THE CABLE CONNECTIONS

CHECK FOR HARDWARE INCOMPATIBILITIES —(See "Resolving Software and Hardware

Incompatibilities" on page 99.

RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 77.

Configuration Displays your hardware configuration for the selected

device.

The Dell Diagnostics obtains configuration information

for all devices from the system setup program, memory,

and various internal tests, and it displays the information

in the device list in the left pane of the screen. The

device list may not display the names of all the

components installed on your computer or all devices

attached to your computer.

Parameters Allows you to customize the test by changing the test

settings.

Tab Function

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Solving Problems 81

CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a

defect in the drive or the CD or DVD.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all

DVD drives.

Problems writing to a CD/DVD-RW drive

CLOSE OTHER PROGRAMS —

The CD/DVD-RW drive must receive a steady stream of data when

writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the

CD/DVD-RW.

TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC —See "Power

Management Modes" on page 41 for information on standby mode.

CHANGE THE WRITE SPEED TO A SLOWER RATE —

See the help files for your CD or DVD creation

software.

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

Ensure that the computer is shut down.

Straighten a paper clip and insert one end into the eject hole at the front of the drive; push

firmly until the tray is partially ejected.

Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.

• Ensure that the disk or disc is inserted properly.

Hard drive problems

ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —

A hot hard drive may prevent the

operating system from starting. Try allowing the computer to return to room temperature before

turning it on.

RUN CHECK DISK —

Click the

Start

button and click

My Computer

Right-click

Local Disk C:

Click

Properties

Click the

Tools

tab.

Under

Error-checking

, click

Check Now

Click

Scan for and attempt recovery of bad sectors

Click

Start

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E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is

connected to a digital telephone network.

CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS —

If you cannot open your e-

mail attachments:

In Outlook Express, click

Tools

, click

Options

, and then click

Security

Click

Do not allow attachments

to remove the checkmark.

CHECK THE TELEPHONE LINE CONNECTION

CHECK THE TELEPHONE JACK

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK

USE A DIFFERENT TELEPHONE LINE —

• Verify that the telephone line is connected to the jack on the modem. (The jack has either a

green label or a connector-shaped icon next to it.)

• Ensure that you hear a click when you insert the telephone line connector into the modem.

• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a

dial tone.

• If you have other telephone devices sharing the line, such as an answering machine, fax

machine, surge protector, or line splitter, then bypass them and connect the modem directly

to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a

shorter one.

RUN THE MODEM HELPER DIAGNOSTICS —

Click the

Start

button, point to

All

Programs

and then

click

Modem Helper

. Follow the instructions on the screen to identify and resolve modem

problems. (Modem Helper is not available on all computers.)

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —

Click the

Start

button and click

Control Panel

Click

Printers and Other Hardware

Click

Phone and Modem Options

Click the

Modems

tab.

Click the COM port for your modem.

Click

Properties

, click the

Diagnostics

tab, and then click

Query Modem

to verify that the

modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

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Solving Problems 83

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —

Ensure that you have subscribed to an

Internet provider. With the Outlook Express e-mail program open, click

File

. If

Work Offline

has a

checkmark next to it, click the checkmark to remove it and connect to the Internet. For help,

contact your Internet service provider.

SCAN THE COMPUTER FOR SPYWARE —

If you are experiencing slow computer performance, you

frequently receive pop-up advertisements, or you are having problems connecting to the Internet,

your computer might be infected with spyware. Use an anti-virus program that includes anti-

spyware protection (your program may require an upgrade) to scan the computer and remove

spyware. For more information, go to

support.dell.com

and search for the keyword

spyware

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

If the message is not listed, see the documentation for the operating system or the program that

was running when the message appeared.

AUXILIARY DEVICE FAILURE —The touch pad, track stick, or external mouse may be faulty. For an

external mouse, check the cable connection. Enable the Pointing Device option in the system

setup program. If the problem persists, contact Dell. See "Contacting Dell" on page 145.

BAD COMMAND OR FILE NAME —Ensure that you have spelled the command correctly, put spaces

in the proper place, and used the correct pathname.

CACHE DISABLED DUE TO FAILURE —The primary cache internal to the microprocessor has failed.

Contact Dell. See "Contacting Dell" on page 145.

CD DRIVE CONTROLLER FAILURE —The CD drive does not respond to commands from the

computer. See "Drive Problems" on page 80.

DATA ERROR —The hard drive cannot read the data. See "Drive Problems" on page 80.

DECREASING AVAILABLE MEMORY —One or more memory modules may be faulty or improperly

seated. Reinstall the memory modules and, if necessary, replace them. See "Memory" on

page 112.

DISK C: FAILED INITIALIZATION —The hard drive failed initialization. Run the hard drive tests in

the Dell Diagnostics. See "Dell Diagnostics" on page 77.

DRIVE NOT READY —The operation requires a hard drive in the bay before it can continue.

Install a hard drive in the hard drive bay. See "Hard Drive" on page 108.

ERROR READING PCMCIA CARD —The computer cannot identify the ExpressCard. Reinsert the

card or try another card. See "Using ExpressCards" on page 67.

EXTENDED MEMORY SIZE HAS CHANGED —The amount of memory recorded in NVRAM does not

match the memory installed in the computer. Restart the computer. If the error appears again,

contact Dell. See "Contacting Dell" on page 145.

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THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —

The file that you are trying to

copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or

use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | —

Do not use

these characters in filenames.

GATE A20 FAILURE —A memory module may be loose. Reinstall the memory modules and, if

necessary, replace them. See "Memory" on page 112.

GENERAL FAILURE —The operating system is unable to carry out the command. The message is

usually followed by specific information—for example, Printer out of paper. Take t he

appropriate action.

HARD-DISK DRIVE CONFIGURATION ERROR —The computer cannot identify the drive type. Shut

down the computer, remove the hard drive (see page 108), and boot the computer from a CD.

Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-

Disk Drive tests in the Dell Diagnostics (see page 77).

HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond to commands from

the computer. Shut down the computer, remove the hard drive (see page 108), and boot the

computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the

computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell

Diagnostics (see page 77).

HARD-DISK DRIVE FAILURE —The hard drive does not respond to commands from the computer.

Shut down the computer, remove the hard drive (see page 108), and boot the computer from a

CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the

problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see

page 77).

HARD-DISK DRIVE READ FAILURE —The hard drive may be defective. Shut down the computer,

remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the

computer, reinstall the hard drive, and restart the computer. If the problem persists, try another

drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 77).

INSERT BOOTABLE MEDIA —The operating system is trying to boot to a nonbootable CD. Insert

a bootable CD.

INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM —The system

configuration information does not match the hardware configuration. The message is most

likely to occur after a memory module is installed. Correct the appropriate options in the system

setup program (see "Using the System Setup Program" on page 137).

KEYBOARD CLOCK LINE FAILURE —For external keyboards, check the cable connection. Run the

Keyboard Controller test in the Dell Diagnostics (see page 77).

KEYBOARD CONTROLLER FAILURE —For external keyboards, check the cable connection. Restart

the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the

Keyboard Controller test in the Dell Diagnostics (see page 77).

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KEYBOARD DATA LINE FAILURE —For external keyboards, check the cable connection. Run the

Keyboard Controller test in the Dell Diagnostic (see page 77)s.

KEYBOARD STUCK KEY FAILURE —For external keyboards or keypads, check the cable connection.

Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the

Stuck Key test in the Dell Diagnostics (see page 77).

LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT —Dell MediaDirect cannot verify the

Digital Rights Management (DRM) restrictions on the file, so the file cannot be played. See

"Dell MediaDirect problems" on page 89.

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module

may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace

them (see page 112).

MEMORY ALLOCATION ERROR —The software you are attempting to run is conflicting with the

operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and

then restart it. Try to run the program again. If the error message still appears, see the software

documentation.

MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module

may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace

them (see page 112).

MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory

module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,

replace them (see page 112).

MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory

module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,

replace them (see page 112).

MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module

may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace

them (see page 112).

NO BOOT DEVICE AVAILABLE —The computer cannot find the hard drive. If the hard drive is your

boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.

NO BOOT SECTOR ON HARD DRIVE —The operating system may be corrupted. Contact Dell. See

"Contacting Dell" on page 145.

NO TIMER TICK INTERRUPT —A chip on the system board may be malfunctioning. Run the

System Set tests in the Dell Diagnostics (see page 77).

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —Yo u h a v e t o o

many programs open. Close all windows and open the program that you want to use.

OPERATING SYSTEM NOT FOUND —Reinstall the hard drive (see "Hard Drive" on page 108). If the

problem persists, contact Dell. See "Contacting Dell" on page 145.

OPTIONAL ROM BAD CHECKSUM —The optional ROM apparently failed. Contact Dell. See

"Contacting Dell" on page 145.

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A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to open is missing an

essential file. Remove and then reinstall the program.

Click the

Start

button and click

Control Panel

Click

Add or Remove Programs

Select the program you want to remove.

Click

Remove

Change/Remove

and follow the prompts on the screen.

See the program documentation for installation instructions.

SECTOR NOT FOUND —The operating system cannot locate a sector on the hard drive. You may

have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking

utility to check the file structure on the hard drive. See the Windows Help and Support Center

for instructions. To access the Help and Support Center, see "Windows Help and Support

Center" on page 13. If a large number of sectors are defective, back up the data (if possible), and

then reformat the hard drive.

SEEK ERROR —The operating system cannot find a specific track on the hard drive.

SHUTDOWN FAILURE —A chip on the system board may be malfunctioning. Run the System Set

tests in the Dell Diagnostics (see page 77).

TIME-OF-DAY CLOCK LOST POWER —

System configuration settings are corrupted. Connect your

computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data

by entering the system setup program. Then immediately exit the program. See "Using the System

Setup Program" on page 137. If the message reappears, contact Dell.

See "Contacting Dell" on

page 145.

TIME-OF-DAY CLOCK STOPPED —The reserve battery that supports the system configuration

settings may require recharging. Connect your computer to an electrical outlet to charge the

battery. If the problem persists, contact Dell. See "Contacting Dell" on page 145.

TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM —The time or date stored in

the system setup program does not match the system clock. Correct the settings for the Date

and Time options. See "Using the System Setup Program" on page 137.

TIMER CHIP COUNTER 2 FAILED —A chip on the system board may be malfunctioning. Run the

System Set tests in the Dell Diagnostics (see page 77).

UNEXPECTED INTERRUPT IN PROTECTED MODE —The keyboard controller may be malfunctioning,

or a memory module may be loose. Run the System Memory tests and the Keyboard Controller

test in the Dell Diagnostics (see page 77).

X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —Insert a disk into the drive and try again.

WARNING: BATTERY IS CRITICALLY LOW —The battery is running out of charge. Replace the

battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or

shut down the computer.

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Solving Problems 87

IEEE 1394 Device Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —

Click the

Start

button and click

Control Panel

Click

Printers and Other Hardware

If your IEEE 1394 device is listed, Windows recognizes the device.

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE —Contact Dell or the

IEEE 1394 device manufacturer. See "Contacting Dell" on page 145.

IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —Contact Dell or the

IEEE 1394 device manufacturer. See "Contacting Dell" on page 145.

ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program.

When you attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

CHECK THE KEYBOARD CABLE —Shut down the computer. Disconnect the keyboard cable and

check it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to

the computer.

CHECK THE EXTERNAL KEYBOARD —

Shut down the computer, wait 1 minute, and turn it on again.

Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot

routine.

From the Windows desktop, click the

Start

button, point to

Programs

→

Accessories

, and

then click

Notepad

Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

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TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED

KEYBOARD —

Shut down the computer.

Disconnect the external keyboard.

Turn on the computer.

From the Windows desktop, click the

Start

button, point to

Programs

→

Accessories

, and

click

Notepad

Type some characters on the internal keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective

external keyboard. Contact Dell.

See "Contacting Dell" on page 145.

RUN THE KEYBOARD DIAGNOSTICS TESTS —

Run the PC-AT Compatible Keyboards tests in the

Dell Diagnostics

(see page 77)

. If the tests indicate a defective external keyboard, contact Dell.

See

"Contacting Dell" on page 145.

Unexpected characters

DISABLE THE NUMERIC KEYPAD —

Press <Num Lk> to disable the numeric keypad if numbers are

displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

The computer does not start up

ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL

OUTLET

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your

keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds

until the computer turns off. Then restart your computer.

A program stops responding or crashes repeatedly

END THE PROGRAM —

Press <Crtl><Shift><Esc> simultaneously.

Click the

Applications

tab and select the program that is no longer responding.

Click

End Task

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Solving Problems 89

NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the

screen.

CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall the program.

Software usually includes installation instructions in its documentation or on a floppy disk

or CD.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

The Program Compatibility Wizard configures a

program so it runs in an environment similar to non-Windows XP operating system environments.

Click the

Start

button, point to

All Programs

→

Accessories

, and then click

Program

Compatibility Wizard

In the welcome screen, click

Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF —

If you are unable to get a response by pressing a key on your keyboard

or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the

computer turns off. Then restart your computer.

Dell MediaDirect problems

CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION —Click the ? icon at the bottom of

the Dell MediaDirect screen to access Help.

TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DVD

PLAYER —If you purchased a DVD drive with your computer, this software should already be

installed.

VIDEO QUALITY PROBLEMS —Turn off the Use Hardware Acceleration option. This feature takes

advantage of the special processing in some graphics cards to reduce processor requirements

when playing DVDs and certain types of video files.

CANNOT PLAY SOME MEDIA FILES —Because Dell MediaDirect provides access to media files

outside the Windows XP environment, access to licensed content is restricted. Licensed content

is digital content that has Digital Rights Management (DRM) applied to it. The Dell

MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be

played. Licensed music and video files have a lock icon next to them. You can access licensed

files in the Windows XP environment.

ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO

BRIGHT —Click EagleVision to use a video enhancement technology that detects video content

and dynamically adjusts the brightness/contrast/saturation ratios.

NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive.

Contact Dell for assistance. See "Contacting Dell" on page 145.

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Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR

TROUBLESHOOTING INFORMATION —

• Ensure that the program is compatible with the operating system installed on your computer.

• Ensure that your computer meets the minimum hardware requirements needed to run the

software. See the software documentation for information.

• Ensure that the program is installed and configured properly.

• Verify that the device drivers do not conflict with the program.

• If necessary, uninstall and then reinstall the program.

BACK UP YOUR FILES IMMEDIATELY

USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS

SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE

Start MENU

SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you

frequently receive pop-up advertisements, or you are having problems connecting to the

Internet, your computer might be infected with spyware. Use an anti-virus program that

includes anti-spyware protection (your program may require an upgrade) to scan the computer

and remove spyware. For more information, go to support.dell.com and search for the keyword

spyware.

RUN THE DELL DIAGNOSTICS —If all tests run successfully, the error condition is related to a

software problem. See "Dell Diagnostics" on page 77.

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that

resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install

additional memory

(see "Memory" on page 112)

• Reseat the memory modules to ensure that your computer is successfully communicating

with the memory

(see "Memory" on page 112)

• Run the Dell Diagnostics

(see page 77)

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules to ensure that your computer is successfully communicating

with the memory

(see "Memory" on page 112)

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Solving Problems 91

• Ensure that you are following the memory installation guidelines

(see "Memory" on page 112)

• Run the Dell Diagnostics

(see page 77)

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

CHECK THE NETWORK CABLE CONNECTOR —

Ensure that the network cable is firmly inserted into

both the network connector on the back of the computer and the network jack.

CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR —

No light indicates that no network

communication exists. Replace the network cable.

RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN

CHECK YOUR NETWORK SETTINGS —

Contact your network administrator or the person who set up

your network to verify that your network settings are correct and that the network is functioning.

ExpressCard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

CHECK THE EXPRESSCARD —

Ensure that the ExpressCard is properly inserted into the connector.

ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS —

Double-click the

Safely Remove

Hardware

icon in the Windows taskbar. Ensure that the card is listed.

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED EXPRESSCARD —

Contact Dell.

See "Contacting

Dell" on page 145.

IF YOU HAVE PROBLEMS WITH AN EXPRESSCARD NOT PROVIDED BY DELL —

Contact the

ExpressCard manufacturer.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

CHECK THE POWER LIGHT —

When the power light is lit or blinking, the computer has power. If the

power light is blinking, the computer is in standby mode—press the power button to exit standby

mode. If the light is off, press the power button to turn on the computer.

NOTE: For information on standby mode, see "Power Management Modes" on page 41.

CHARGE THE BATTERY —

The battery charge may be depleted.

Reinstall the battery.

Use the AC adapter to connect the computer to an electrical outlet.

Turn on the computer.

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NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending

on how often the battery is used and the conditions under which it is used, you may need to purchase a

new battery during the life of your computer.

CHECK THE BATTERY STATUS LIGHT —If the battery status light flashes orange or is a steady

orange the battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes green and orange, the battery is too hot to charge. Shut down

the computer, disconnect the computer from the electrical outlet, and then let the battery and

computer cool to room temperature.

If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See

"Contacting Dell" on page 145.

CHECK THE BATTERY TEMPERATURE —If the battery temperature is below 0°C (32°F), the

computer will not start up.

TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with

another device, such as a lamp.

CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the AC adapter has a

light, ensure that the light is on.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power protection devices,

power strips, and the extension cable to verify that the computer turns on.

ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, halogen lamps, or

other appliances.

ADJUST THE POWER PROPERTIES —See "Power Management Modes" on page 41.

RESEAT THE MEMORY MODULES —

If the computer power light turns on but the display remains

blank, reinstall the memory modules

(see "Memory" on page 112).

Ensuring Sufficient Power for Your Computer

Your computer is designed to use the 90-W AC adapter; for optimum system performance, you

should always use this adapter.

The 65-W AC adapters used in other Dell™ portable computers can be used with your computer,

but they will decrease system performance. Using less-powerful AC adapters, including the 65-W

AC adapter, will cause you to receive a

WARNING

message.

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

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Solving Problems 93

ENSURE THAT THE PRINTER IS TURNED ON

CHECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer.

TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with

another device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —

Click the

Start

button, click

Control Panel

, and then click

Printers and Other Hardware

Click

View installed printers or fax printers

If the printer is listed, right-click the printer icon.

Click

Properties

and click the

Ports

tab. For a parallel printer, ensure that the

Print to the

following port(s):

setting is

LPT1 (Printer Port)

. For a USB printer, ensure that the

Print to

the following port(s):

setting is

USB

REINSTALL THE PRINTER DRIVER —

See the printer documentation for instructions

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

CHECK THE PRINTER DOCUMENTATION —

See the printer documentation for setup and

troubleshooting information.

CHECK THE SCANNER DOCUMENTATION —

See the scanner documentation for setup and

troubleshooting information.

UNLOCK THE SCANNER —

Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

CHECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —

Click the

Start

button, click

Control Panel

, and then click

Printers and Other Hardware

Click

Scanners and Cameras

If your scanner is listed, Windows recognizes the scanner.

REINSTALL THE SCANNER DRIVER —

See the scanner documentation for instructions.

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Sound and Speaker Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

No sound from integrated speakers

ADJUST THE WINDOWS VOLUME CONTROL —

Double-click the speaker icon in the lower-right

corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust

the volume, bass, or treble controls to eliminate distortion.

ADJUST THE VOLUME USING KEYBOARD SHORTCUTS —

Press <Fn><End> to disable (mute) or

reenable the integrated speakers.

REINSTALL THE SOUND (AUDIO) DRIVER —

See "Reinstalling Drivers and Utilities" on page 97.

No sound from external speakers

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON —

See the setup diagram

supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble

to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL —

Click or double-click the speaker icon in the lower-

right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —

Sound from the speakers is

automatically disabled when headphones are connected to the computer’s front-panel headphone

connector.

TEST THE ELECTRICAL OUTLET —

Ensure that the electrical outlet is working by testing it with

another device, such as a lamp.

ELIMINATE POSSIBLE INTERFERENCE —

Turn off nearby fans, fluorescent lights, or halogen lamps to

check for interference.

REINSTALL THE AUDIO DRIVER —See "Reinstalling Drivers and Utilities" on page 97.

RUN THE DELL DIAGNOSTICS (see page 77)

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been

listening to MP3 songs, ensure that you did not turn the player volume down or off.

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION —Ensure that the headphone cable is securely

inserted into the headphone connector (see "audio connectors" on page 20).

ADJUST THE WINDOWS VOLUME CONTROL —

Click or double-click the speaker icon in the lower-

right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

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Solving Problems 95

Touch Pad or Mouse Problems

CHECK THE TOUCH PAD SETTINGS —

Click the

Start

button, click

Control Panel

, and then click

Printers and Other Hardware

Click

Mouse

Try adjusting the settings.

CHECK THE MOUSE CABLE —

Shut down the computer. Disconnect the mouse cable, check it for

damage, and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the

computer.

TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —

Shut down the computer.

Disconnect the mouse.

Turn on the computer.

At the Windows

desktop, use the touch pad to move the cursor around, select an icon, and

open it.

If the touch pad operates correctly, the mouse may be defective.

REINSTALL THE TOUCH PAD DRIVER —

See "Reinstalling Drivers and Utilities" on page 97.

Video and Display Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

If the display is blank

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is

recommended that you attach an external monitor to your computer.

CHECK THE BATTERY —

If you are using a battery to power your computer, the battery charge may

be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the

computer.

TEST THE ELECTRICAL OUTLET —

Ensure that the electrical outlet is working by testing it with

another device, such as a lamp.

CHECK THE AC ADAPTER —

Check the AC adapter cable connections. If the AC adapter has a light,

ensure that the light is on.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —

Bypass power protection devices,

power strips, and the extension cable to verify that the computer turns on.

ADJUST THE POWER PROPERTIES —

Search for the keyword

standby

in the Windows Help and

Support Center. To access the Help and Support Center, see page 13.

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SWITCH THE VIDEO IMAGE —

If your computer is attached to an external monitor, press

<Fn><F8> to switch the video image to the display.

If the display is difficult to read

ADJUST THE BRIGHTNESS —

Press <Fn> and the up- or down-arrow key

MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —

If your external

speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from

the computer or external monitor.

ELIMINATE POSSIBLE INTERFERENCE —

Turn off nearby fans, fluorescent lights, halogen lamps, or

other appliances.

ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION —

Eliminate sunlight glare, which can

cause poor picture quality.

ADJUST THE WINDOWS DISPLAY SETTINGS —

Click the

Start

button and then click

Control Panel

Click

Appearance and Themes

Click the area you want to change or click the

Display

icon.

Try different settings for

Color quality

and

Screen resolution

SEE "ERROR MESSAGES"—If an error message appears, see page 83.

If only part of the display is readable

CONNECT AN EXTERNAL MONITOR —

Shut down your computer and connect an external monitor to the computer.

Turn on the computer and the monitor and adjust the monitor brightness and contrast

controls.

If the external monitor works, the computer display or video controller may be defective. Contact

Dell.

See "Contacting Dell" on page 145.

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices

require a driver program.

A driver acts like a translator between the device and any other programs that use the device.

Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation

or configuration is needed.

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NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your

computer. Ensure that you are installing software appropriate for your operating system.

Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating

system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your

problem and, if necessary, update the driver.

Click the

Start

button and click

Control Panel

Under

Pick a Category

, click

Performance and Maintenance

Click

System

In the

System Properties

window, click the

Hardware

tab.

Click

Device Manager

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [

) on

the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or

install a new driver. See "Reinstalling Drivers and Utilities" on page 97.

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide

approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer

might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP

Device Driver Rollback to replace the driver with the previously installed version.

Click the

Start

button and click

Control Panel

Under

Pick a Category

, click

Performance and Maintenance

Click

System

In the

System Properties

window, click the

Hardware

tab.

Click

Device Manager

Right-click the device for which the new driver was installed and click

Properties

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Click the

Drivers

tab.

Click

Roll Back Driver

If Device Driver Rollback does not resolve the problem, then use System Restore to return your

computer to the operating state that existed before you installed the new driver.

Using the Drivers and Utilities CD

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

If using

Device Driver Rollback

or System Restore does not resolve the problem, then reinstall

the driver from the Drivers and Utilities CD.

Save and close any open files, and exit any open programs.

Insert the

Drivers and Utilities

CD.

In most cases, the CD starts running automatically. If it does not, start Windows Explorer,

click your CD drive directory to display the CD contents, and then double-click the

autorcd.exe

file. The first time that you run the CD, it might prompt you to install setup files.

Click

, and follow the instructions on the screen to continue.

From the

Language

drop-down menu in the toolbar, select your preferred language for the

driver or utility (if available). A welcome screen appears.

Click

The CD automatically scans your hardware to detect drivers and utilities used by your

computer.

After the CD completes the hardware scan, you can also detect other drivers and utilities.

Under

Search Criteria

, select the appropriate categories from the

System Model

Operating

System

, and

Topic

drop-down menus.

A link or links appear(s) for the specific drivers and utilities used by your computer.

Click the link of a specific driver or utility to display information about the driver or utility

that you want to install.

Click the

Install

button (if present) to begin installing the driver or utility. At the welcome

screen, follow the screen prompts to complete the installation.

If no

Install

button is present, automatic installation is not an option. For installation

instructions, either see the appropriate instructions in the following subsections, or click

Extract

, follow the extracting instructions, and then read the readme file.

If instructed to navigate to the driver files, click the CD directory on the driver information

window to display the files associated with that driver.

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Solving Problems 99

Manually Reinstalling Drivers

NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in the

system setup program before continuing with the driver installation. See "Reinstalling Drivers and

Utilities" on page 97.

After extracting the driver files to your hard drive as described in the previous section, click

the

Start

button and right-click

My Computer

Click

Properties

Click the

Hardware

tab and click

Device Manager

Double-click the type of device for which you are installing the driver (for example,

Modems

Infrared devices

Double-click the name of the device for which you are installing the driver.

Click the

Driver

tab and click

Update Driver

Click

Install from a list or specific location (Advanced)

and click

Click

Browse

and browse to the location to which you previously copied the driver files.

When the name of the appropriate driver appears, click

Click

Finish

and restart your computer.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly

configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

Click the

Start

button and click

Help and Support

Ty p e

hardware troubleshooter

in the

field and click the arrow to start the

search.

Click

Hardware Troubleshooter

in the

Search Results

list.

In the

Hardware Troubleshooter

list, click

I need to resolve a hardware conflict on my

computer

, and click

Restoring Your Operating System

You can restore your operating system in the following ways:

•Microsoft

Windows

XP System Restore returns your computer to an earlier operating state

without affecting data files. Use System Restore as the first solution for restoring your

operating system and preserving data files.

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• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when

you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive

and removes any applications installed after you received the computer. Use PC Restore only

if System Restore did not resolve your operating system problem.

• If you received an

Operating System

CD with your computer, you can use it to restore your

operating system. However, using the

Operating System

CD also deletes all data on the hard

drive. Use the CD

only

if System Restore did not resolve your operating system problem.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return

your computer to an earlier operating state (without affecting data files) if changes to the

hardware, software, or other system settings have left the computer in an undesirable operating

state. See the Windows Help and Support Center for information on using System Restore. To

access help, see page page 13.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or

recover them.

NOTE: The procedures in this document were written for the Windows default view, so they may not

apply if you set your Dell™ computer to the Windows Classic view.

Creating a Restore Point

Click the

Start

button and click

Help and Support

Click the task for

System Restore

Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 97) to

resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files

and exit any open programs. Do not alter, open, or delete any files or programs until the system

restoration is complete.

Click the

Start

button, point to

All Programs

→

Accessories

→

System Tools

, and then click

System Restore

Ensure that

Restore my computer to an earlier time

is selected and click

Click a calendar date to which you want to restore your computer.

The

Select a Restore Point

screen provides a calendar that allows you to see and select restore

points. All calendar dates with available restore points appear in boldface type.

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Solving Problems 101

Select a restore point and click

If a calendar date has only one restore point, then that restore point is automatically selected.

If two or more restore points are available, click the restore point that you prefer.

Click

The

Restoration Complete

screen appears after System Restore finishes collecting data and

then the computer restarts.

After the computer restarts, click

To change the restore point, you can either repeat the steps using a different restore point, or

you can undo the restoration.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open

programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

Start

button, point to

All Programs

→

Accessories

→

System Tools

, and then click

System Restore

Click

Undo my last restoration

and click

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System

Restore is automatically disabled. To see if System Restore is enabled:

Click the

Start

button and click

Control

Panel

Click

Performance and Maintenance

Click

System

Click the

System Restore

tab.

Ensure that

Turn off System Restore

is unchecked.

Using Dell PC Restore by Symantec

NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any

applications or drivers installed after you received your computer. If possible, back up the data before

using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem.

NOTE: Dell PC Restore by Symantec may not be available in certain countries nor on certain computers.

Use Dell PC Restore by Symantec only as the last method to restore your operating system.

PC Restore restores your hard drive to the operating state it was in when you purchased the

computer. Any programs or files added since you received your computer—including data

files—are permanently deleted from the hard drive. Data files include documents, spreadsheets,

e-mail messages, digital photos, music files, and so on. If possible, back up all data before using

PC Restore.

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To use PC Restore:

Turn on the computer.

During the boot process, a blue bar with

www.dell.com

appears at the top of the screen.

Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart

the computer again.

NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.

On the next screen that appears, click

Restore

On the next screen, click

Confirm

The restore process takes approximately 6–10 minutes to complete.

When prompted, click

Finish

to reboot the computer.

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely

reboot.

When prompted, click

Yes

The computer restarts. Because the computer is restored to its original operating state, the

screens that appear, such as the End User License Agreement, are the same ones that

appeared the first time the computer was turned on.

Click

The

System Restore

screen appears and the computer restarts.

After the computer restarts, click

Removing Dell PC Restore

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from

your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your

computer’s operating system.

Dell PC Restore enables you to restore your hard drive to the operating state it was in when you

purchased your computer. It is recommended that you do not remove PC Restore from your

computer, even to gain additional hard-drive space. If you remove PC Restore from the hard

drive, you cannot ever recall it, and you will never be able to use PC Restore to return your

computer’s operating system to its original state.

To remove PC Restore:

Log on to the computer as a local administrator.

In Windows Explorer, go to

c:\dell\utilities\DSR

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Solving Problems 103

Double-click the filename

DSRIRRemv2.exe

NOTE: If you do not log on as a local administrator, a message appears stating that you must log on

as administrator. Click Quit, and then log on as a local administrator.

NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message

appears stating that the partition was not found. Click Quit; there is no partition to delete.

Click

to remove the PC Restore partition on the hard drive.

Click

Yes

when a confirmation message appears.

The PC Restore partition is deleted and the newly available disk space is added to the free

space allocation on the hard drive.

Right-click

Local Disk (C)

in Windows Explorer, click

Properties

, and verify that the

additional disk space is available as indicated by the increased value for

Free Space

Click

Finish

to close the

PC Restore Removal

window.

Restart the computer.

Using the Operating System CD

Before You Begin

If you are considering reinstalling the Windows XP operating system to correct a problem with a

newly installed driver, first try using Windows XP Device Driver Rollback (see page 97). If

Device Driver Rollback does not resolve the problem, then use System Restore to return your

operating system to the operating state it was in before you installed the new device driver. See

"Using Microsoft Windows XP System Restore" on page 100.

To reinstall Windows XP, you need the following items:

•Dell™

Operating System

•Dell

Drivers and Utilities

NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer.

Use the Drivers and Utilities CD to load any required drivers. Depending on the region from where you

ordered your computer, or whether you requested the CDs, the ResourceCD and Operating System CD

may not ship with your system.

Reinstalling Windows XP

To reinstall Windows XP, perform all the steps in the following sections in the order in which

they are listed.

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating

system, you must also reinstall the device drivers, virus protection program, and other software.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can

overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall

Windows XP unless a Dell technical support representative instructs you to do so.

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NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your

computer before you reinstall Windows XP. See the documentation that came with the software for

instructions.

Save and close any open files and exit any open programs.

Insert the

Operating System

CD. Click

Exit

if the

Install Windows XP

message appears.

Restart the computer.

Press <F2> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut

down the computer and try again.

Press the arrow keys to select

CD-ROM

, and press <Enter>.

When the

Press any key to boot from CD

message appears, press any key.

When the

Windows XP Setup

screen appears, press <Enter>.

Follow the instructions on the screen to complete the reinstallation.

When the operating system reinstallation completes, reinstall drivers and applications as

necessary.

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Adding and Replacing Parts 105

Adding and Replacing Parts

Before You Begin

This chapter provides procedures for removing and installing the components in your computer.

Unless otherwise noted, each procedure assumes that the following conditions exist:

• You have performed the steps in "Turning Off Your Computer" (see this page) and "Before

Working Inside Your Computer" (see page 106).

• You have read the safety information in your Dell™

Product Information Guide.

• A component can be replaced—or if purchased separately—installed by performing the

removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

• Small plastic scribe

• Flash BIOS update (see the Dell Support website at

support.dell.com

)

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn

off your computer.

Shut down the operating system:

Save and close any open files, exit any open programs, click the

Start

button, and then

click

Turn Off Computer

In the

Tur n of f co m put e r

window, click

Tur n off

The computer turns off after the operating system shutdown process finishes.

Ensure that the computer and any attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your operating system,

press and hold the power button for 4 seconds.

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Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to

help ensure your own personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a

card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor

by its edges, not by its pins.

NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to

servicing that is not authorized by Dell is not covered by your warranty.

NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable

itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press

in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly

aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both

connectors are correctly oriented and aligned.

NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside

the computer.

Ensure that the work surface is flat and clean to prevent the computer cover from being

scratched.

Turn off your computer. See "Turning Off Your Computer" on page 105.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or network cables from the computer.

NOTICE: To avoid damaging the system board, you must remove the main battery before you service the

computer.

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Adding and Replacing Parts 107

Disconnect your computer and all attached devices from their electrical outlets.

Remove the battery.

Slide and hold the battery-bay latch release on the bottom of the computer, and then pull the

battery out of the battery bay.

Remove the optical drive, if installed, from the optical drive bay. See "Optical Drives" on

page 111.

Press the power button to ground the system board.

Remove any installed ExpressCards from the ExpressCard slot. See "Removing an

ExpressCard or Blank" on page 68.

Remove any installed media memory cards from the 5-in-1 media memory card reader. See

"Removing a Media Memory Card or Blank" on page 72.

Close the display and turn the computer upside down on a flat work surface.

Remove the hard drive. See "Hard Drive" on page 108.

1battery 2battery-bay latch release

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Battery

Removing a Battery

CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.

NOTICE: If you choose to replace the battery with the computer in standby mode, you have up to

1 minute to complete the battery replacement before the computer shuts down and loses any unsaved

data.

Ensure that the computer is turned off or suspended in a power management mode.

Slide and hold the battery-bay latch release on the bottom of the computer, and then remove

the battery from the bay by pulling it straight out from the computer.

NOTE: The 6-cell battery is flush with the back of the computer. The 9-cell battery extends beyond the

back of the computer.

Installing a Battery

CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the

battery only with a compatible battery purchased from Dell. The battery is designed to work with your

Dell computer. Do not use a battery from other computers with your computer.

Slide the battery into the bay until the latch release clicks.

Hard Drive

CAUTION: If you remove the hard drive from the computer when the drive is hot,

do not touch

the metal

housing of the hard drive.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

NOTICE: To prevent data loss, turn off your computer (see page 105) before removing the hard drive. Do

not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.

NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.

NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other

than Dell.

NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating

system, drivers, and utilities on the new hard drive.

To replace the hard drive in the hard drive bay:

Follow the procedures in "Before You Begin" on page 105.

Turn the computer over, and loosen the two captive screws in the hard drive cover.

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Adding and Replacing Parts 109

NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See

"Protecting Against Electrostatic Discharge" in the Product Information Guide.

Lift the cover off the computer and set it aside.

Use the pull-tab to slide the hard drive toward the screw holes, and then lift the hard drive

straight up to remove it from the computer.

1screws (2)

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Remove the new drive from its packaging.

Save the original packaging for storing or shipping the hard drive.

NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may

damage the connector.

Seat the new hard drive into the bay, and then slide it into the connector by sliding it away

from the screw holes until it is fully seated.

Replace the cover and tighten the screws.

Install the operating system for your computer. See "Restoring Your Operating System" on

page 99.

Install the drivers and utilities for your computer. See "Reinstalling Drivers and Utilities" on

page 97.

1pull-tab 2hard drive

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Adding and Replacing Parts 111

Returning a Hard Drive to Dell

Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the

hard drive may be damaged in transit.

Optical Drives

About the Device Security Screw

NOTE: You do not need to install the device security screw unless you want to prevent the module from

being easily removed.

Your Dell™ computer ships with an optical drive installed in the module bay and a device security

screw, which may not be installed in the optical drive but packaged separately. When you install a

module in the bay, you can install the device security screw to prevent the module from being easily

removed.

Removing and Installing Optical Drives

NOTICE: To prevent damage to drives, store them in a safe, dry place when they are not installed in the

computer. Avoid pressing down on them or placing heavy objects on top of them.

While the computer is turned on

, double-click the

Safely Remove Hardware

icon on the

taskbar, click the device that you want to eject, and click

Stop

Close your display and turn the computer upside-down.

Use a Phillips screwdriver to remove the device security screw from the bottom of the

computer.

1foam packaging 2hard drive

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Insert a Phillips screwdriver into the screw hole to push the drive out of the module bay.

Pull the drive straight out of the module bay.

Push the new drive straight into the module bay until it clicks.

Replace the security device screw.

Turn the computer right-side up and open the display.

The operating system automatically recognizes the drive. If necessary, enter your password to

unlock your computer.

Memory

You can increase your computer memory by installing memory modules on the system board. See

"Specifications" on page 131 for information on the memory supported by your computer. Install

only memory modules that are intended for your computer.

NOTE: Memory modules purchased from Dell are covered under your computer warranty.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

The computer has two memory module connectors labeled "DIMM A" and "DIMM B." Connector

DIMM A (located under the keyboard) holds the basic memory module as configured from the

factory. If you did not order additional memory, connector DIMM B (located on the bottom of the

computer under the memory module cover) will be empty. Generally, if you are adding memory,

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Adding and Replacing Parts 113

you will install a memory module in connector DIMM B. If you are upgrading memory, you may

need to install memory in both the DIMM A and B connectors, depending on the extent of the

upgrade.

Installing a Memory Module in Connector DIMM B

Follow the procedures in "Before You Begin" on page 105.

Ground yourself by touching one of the metal connectors on the back of the computer.

NOTE: If you leave the area, ground yourself again when you return to the computer.

Turn the computer over, loosen the captive screws on the memory module cover, and then

remove the memory module cover.

1screws (2) 2memory module cover

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NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-

module securing clips.

If you are replacing a memory module, remove the existing module:

Use your fingertips to carefully spread apart the securing clips on each end of the memory

module connector until the module pops up.

Remove the module from the connector.

NOTICE: If you need to install memory modules in two connectors, install a memory module in the

connector labeled “DIMM A” before you install a module in the connector labeled “DIMM B.” Insert

memory modules at a 45-degree angle to avoid damaging the connector.

NOTE: If the memory module is not installed properly, the computer may not boot properly. No error

message indicates this failure.

Ground yourself and install the new memory module:

Align the notch in the module edge connector with the tab in the connector slot.

Slide the module firmly into the slot at a 45-degree angle, and rotate the module down

until it clicks into place. If you do not feel the click, remove the module and reinstall it.

1memory module 2securing clips

(2 per connector)

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Adding and Replacing Parts 115

Replace the memory module cover and tighten the screws.

NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close

may damage your computer.

Insert the battery into the battery bay, or connect the AC adapter to your computer and an

electrical outlet.

Reinstall the hard drive. See "Hard Drive" on page 108.

Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system

configuration information.

To confirm the amount of memory installed in the computer, click the

Start

button, click

Help and

Support

, and then click

Computer Information

Installing a Memory Module in Connector DIMM A

The memory module connector labeled "DIMM A" is located under the keyboard.

Follow the procedures in "Before You Begin" on page 105.

Ground yourself by touching one of the metal connectors on the back of the computer.

NOTE: If you leave the area, ground yourself again when you return to the computer.

1tab in connector slot

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Remove the hinge cover. See "Hinge Cover" on page 123.

NOTE: Ensure that you remove the two screws in the battery bay as part of the hinge removal

procedure.

Remove the keyboard. See "Keyboard" on page 125.

Loosen the captive screws on the memory module cover, and then remove the memory

module cover.

NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-

module securing clips.

If you are replacing a memory module, remove the existing module:

Use your fingertips to carefully spread apart the securing clips on each end of the memory

module connector until the module pops up.

Remove the module from the connector.

1tab in connector slot

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Adding and Replacing Parts 117

NOTICE: If you need to install memory modules in two connectors, install a memory module in the

connector labeled “DIMM A” before you install a module in the connector labeled “DIMM B.” Insert

memory modules at a 45-degree angle to avoid damaging the connector.

NOTE: If the memory module is not installed properly, the computer may not boot properly. No error

message indicates this failure.

Ground yourself and install the new memory module:

Align the notch in the module edge connector with the tab in the connector slot.

Slide the module firmly into the slot at a 45-degree angle, and rotate the module down

until it clicks into place. If you do not feel the click, remove the module and reinstall it.

1memory module 2securing clips

(2 per connector)

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Replace the memory module cover and tighten the screws.

NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close

may damage your computer.

Replace the keyboard. See "Keyboard" on page 125.

Replace the hinge cover. See "Hinge Cover" on page 123.

NOTE: Ensure that you replace the two screws inside the battery bay as part of the hinge

replacement procedure.

Insert the battery into the battery bay, or connect the AC adapter to your computer and an

electrical outlet.

Reinstall the hard drive. See "Hard Drive" on page 108.

Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system

configuration information.

To confirm the amount of memory installed in the computer, click the

Start

button, click

Help and

Support

, and then click

Computer Information

1tab in connector slot

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Adding and Replacing Parts 119

Modem (Optional)

If you ordered the optional modem at the same time that you ordered your computer, the modem

is already installed.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

Follow the procedures in "Before You Begin" on page 105.

Turn the computer over, loosen the captive screws on the modem/Mini PCI/wireless cover,

and then remove the cover.

modem/Mini

PCI/wireless

cover

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Remove the existing modem:

Remove the screw securing the modem to the system board, and set it aside.

Pull straight up on the attached pull-tab to lift the modem out of its connector on the

system board, and disconnect the modem cable.

Install the replacement modem:

Connect the modem cable to the modem.

NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the

connectors and realign the card.

Align the modem with the screw holes and press the modem into the connector on the

system board.

Replace the screw that secures the modem to the system board.

Replace the modem/Mini PCI/wireless cover.

1screw 3modem 5system board connector

2modem cable 4pull-tab

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Adding and Replacing Parts 121

Wireless Mini PCI Card

If you ordered a Mini PCI card with your computer, the card is already installed.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

Follow the procedures in "Before You Begin" on page 105.

If a Mini PCI card is not already installed, go to step . If you are replacing a Mini PCI card,

remove the existing card:

Disconnect the antenna cables from the Mini PCI card.

Release the Mini PCI card by spreading the metal securing tabs until the card pops up

slightly.

Lift the Mini PCI card out of its connector.

antenna cables

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NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the

connectors and realign the card.

Install the replacement Mini PCI card:

NOTICE: To avoid damaging the Mini PCI card, make sure the antenna cables are not under the card

when you click the card into place.

Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI

card into the connector until it clicks.

Connect the antenna cables to the Mini PCI card. Make sure the cables snap onto the

tiny connectors on the Mini PCI card.

1Mini PCI card 2metal securing tabs (2)

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Adding and Replacing Parts 123

Hinge Cover

Removing the Hinge Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by

periodically touching an unpainted metal surface (such as a connector on the back of the computer).

antenna cables

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NOTICE: To avoid damaging the system board, you must remove the main battery before you begin

working inside the computer.

NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when

removing the hinge cover.

Follow the procedures in "Before You Begin" on page 105.

Remove the battery (see page 108).

Remove the two screws inside the battery bay.

Turn the computer right-side up, and then open the display all the way (180 degrees) so that

it rests on your work surface.

NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.

Insert a scribe into the indent to lift the hinge cover on the right side.

1screws (2)

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Adding and Replacing Parts 125

Ease the hinge cover up, moving from right to left, and remove it.

Replacing the Hinge Cover

Insert the left edge of the cover into place.

Press from left to right until the cover snaps into place.

Close the display and turn the computer upside down.

Replace the two screws in the battery bay.

Replace the battery (see page 108).

Keyboard

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by

periodically touching an unpainted metal surface (such as a connector on the back of the computer).

NOTICE: To avoid damaging the system board, you must remove the main battery before you begin

working inside the computer.

1hinge cover 2indent

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Removing the Keyboard

Follow the procedures in "Before You Begin" on page 105.

Remove the hinge cover. See "Hinge Cover" on page 123.

NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be

careful when removing and handling the keyboard.

Lift the keyboard and hold it up and slightly forward to allow access to the keyboard

connector.

Release the lever on the system board connector to disconnect the keyboard cable from the

system board.

1keyboard 3keyboard cable 5tabs (6)

2side tabs (2) 4lever on system board connector

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Adding and Replacing Parts 127

Replacing the Keyboard

NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the six tabs along the

front edge of the keyboard into the palm rest, and then secure the keyboard in place.

Connect the keyboard cable to the system board.

Place the six tabs along the front edge of the keyboard into the palm rest.

Fasten the keyboard cable with the lever on the system board connector.

Snap the keyboard into place under the two side tabs.

Internal Card With Bluetooth® Wireless Technology

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by

periodically touching an unpainted metal surface (such as a connector on the back of the computer).

NOTICE: To avoid damaging the system board, you must remove the main battery before you begin

working inside the computer.

If you ordered a card with Bluetooth wireless technology with your computer, the card is already

installed.

Follow the procedures in "Before You Begin" on page 105.

Loosen the captive screws in the modem/Mini PCI/wireless cover, and then remove the cover.

Remove the screw securing the card carrier.

Pull the carrier out of the compartment so that you can disconnect the card from its cable and

remove the card from the computer.

To replace the card, connect the card to the cable.

Then carefully insert the card into the carrier and insert the carrier into the compartment.

Replace the screw securing the card carrier into place.

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Coin-Cell Battery

Removing the Coin-Cell Battery

CAUTION: Before you perform the following procedures, see the safety instructions in the

Product

Information Guide

NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by

periodically touching an unpainted metal surface (such as the back panel) on the computer.

NOTICE: To avoid damaging the system board, you must remove the main battery before you begin

working inside the computer.

Follow the procedures in "Before You Begin" on page 105.

Remove the hinge cover (see page 123).

Remove the keyboard (see page 125).

Use a plastic scribe to lift the battery upward to remove it from the system board.

1screw 3card

2card carrier 4card connector

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Adding and Replacing Parts 129

Replacing the Coin-Cell Battery

When you replace the battery, insert it into the circular socket with the positive side up, and then

push it into place.

1coin-cell battery

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Appendix 131

Appendix

Specifications

Processor

Processor type Intel® Pentium® M or Intel Celeron® M

L1 cache 32-KB I-cache

32-KB D-cache

L2 cache 2 MB

External bus frequency (front side

bus)

400 MHz and 533 MHz

System Information

System chip set Mobile Intel 915 GM Express

Data bus width 64 bits

DRAM bus width dual-channel (2) 64-bit buses

Processor address bus width 32 bits

Flash EPROM 1 MB

Graphics bus internal

PCI bus 32 bits

ExpressCard

ExpressCard controller Intel ICH6

ExpressCard connector one ExpressCard slot (54 mm)

Cards supported ExpressCard/34 (34 mm) and

ExpressCard/54 (54 mm)

1.5 V and 3.3 V

ExpressCard connector size 28 pins

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132 Appendix

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5-in-1 Media Memory Card Reader

5-in-1 media memory card controller Ricoh R5C832

5-in-1 media memory card connector 5-in-1 combo card connector

Cards supported MS

MS Pro

SSD/SDIO

MMC

CD Type I/II & IBM® Microdrive through

ExpressCard adapter

5-in-1 media memory card connector

size

36.8 x 29.3 x 4.75 mm

Memory

Memory module connector two SODIMM connectors

Memory module capacities 256 MB, 512 MB, and 1 GB

Memory type 1.8-V SODIMM DDR-2

Minimum memory 256 MB

Maximum memory 2 GB

Ports and Connectors

Audio microphone connector, stereo

headphone/speaker connector

IEEE 1394a 4-pin serial connector

Mini PCI one Type IIIA Mini PCI card slot

Modem RJ-11 port

Network adapter RJ-45 port

S-video TV-out 7-pin mini-DIN connector (optional S-video

to composite video adapter cable)

USB four 4-pin USB 2.0-compliant connectors

Video 15-hole connector

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Appendix 133

Communications

Modem:

Ty p e

v.92 56K MDC

Controller

softmodem

Interface

internal HDA bus

Network adapter 10/100 Ethernet LAN on system board

Wireless internal Mini PCI Wi-Fi and Bluetooth®

wireless technology support

Video

Video type: integrated on system board

Video controller

Intel® Graphics Media

Accelerator (GMA) 900

Video memory

Up to 64 MB of shared memory

LCD interface

LVDS

TV support

NTSC/PAL

Audio

Audio type High Definition Audio (HDA) bus

Audio controller Sigmatel STAC9200

Stereo conversion 24-bit (analog-to-digital and digital-to-

analog)

Interfaces:

Internal

HDA bus

External

microphone-in connector, stereo

headphones/speakers connector

Speaker two 4-ohm speakers

Internal speaker amplifier 1-W channel into 4 ohms

Volume controls keyboard shortcuts, program menus, media

control buttons

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Display

Type (active-matrix TFT) 14.1-inch WXGA

Dimensions:

Height

206 mm (8.11 inches)

Width

320 mm (12.59 inches)

Diagonal

357.74 mm (14.1 inches)

Maximum resolutions:

WXGA

1280 x 800 at 16.7 million colors

Refresh rate 60 Hz

Operating angle 0° (closed) to 180°

Viewing angles:

Horizontal

±40° (WXGA) typical

Vertical

+15°/–30° (WXGA)

Pixel pitch:

WXGA

0.237 mm

Controls brightness can be controlled through

keyboard shortcuts

Keyboard

Number of keys 87 (U.S. and Canada); 88 (Europe);

91 (Japan)

Layout QWERTY/AZERTY/Kanji

Touch Pad

X/Y position resolution

(graphics table mode) 240 cpi

Size:

Width

73.0-mm (2.9-inch) sensor-active area

Height

42.9-mm (1.7-inch) rectangle

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Appendix 135

Battery

Type 9-cell "smart" lithium ion

6-cell "smart" lithium ion

Dimensions:

Depth

60.1 mm (2.37 inches) (9 cell)

49 mm (1.93 inches) (6 cell)

Height

24 mm (0.94 inch)

Width

206.8 mm (8.14 inches)

Weight 0.48 kg (1.06 lb) (9 cell)

0.32 kg (0.7 lb) (6 cell)

Voltage 11.1 VDC

Charge time (approximate):

Computer off

2 hours

Operating time Battery operating time varies depending on

operating conditions and can be significantly

reduced under certain power-intensive

conditions. See "Power Problems" on

page 91.

See "Using a Battery" on page 45 for more

information on battery life.

Life span (approximate) 500 discharge/charge cycles

Temperature range:

Operating

0° to 35°C (32° to 95°F)

Storage

–40° to 60°C (–40° to 140°F)

Coin-cell battery CR-2032

AC Adapter

Input voltage 90–264 VAC

Input current (maximum) 1.5 A

Input frequency 47–63 Hz

Output current 4.34 A (maximum at 4-second pulse);

3.34 A (continuous)

Output power 65 W

Rated output voltage 19.5 +/–1.0 VDC

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Dimensions:

Height

28.2 mm (1.11 inches)

Width

57.9 mm (2.28 inches)

Depth

137.2 mm (5.4 inches)

Weight (with cables) 0.4 kg (0.9 lb)

Temperature range:

Operating

0° to 35°C (32° to 95°F)

Storage

–40° to 65°C (–40° to 149°F)

Physical

Height 38.6 mm (1.52 inches)

Width 330 mm (12.99 inches)

Depth 243 mm (9.56 inches)

Weight (with 6-cell battery,

CDRW/DVD combo, and 40G hard

drive):

Configurable to less than

2.5 kg (5.5 lb)

Environmental

Temperature range:

Operating

0° to 35°C (32° to 95°F)

Storage

–40° to 65°C (–40° to 149°F)

Relative humidity (maximum):

Operating

10% to 90% (noncondensing)

Storage

5% to 95% (noncondensing)

Maximum vibration (using a

random-vibration spectrum that

simulates user environment):

Operating

0.66 GRMS

Storage

1.3 GRMS

Maximum shock (measured with

hard drive in head-parked position

and a 2-ms half-sine pulse):

Operating

122 G

AC Adapter

(continued)

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Appendix 137

Using the System Setup Program

Overview

NOTE: Your operating system may automatically configure most of the options available in the system

setup program, thus overriding options that you set through the system setup program. (An exception is

the External Hot Key option, which you can disable or enable only through the system setup program.) For

more information on configuring features for your operating system, see the Windows Help and Support

Center. To access the Help and Support Center, see page 13.

The system setup screens display the current setup information and settings for your computer,

such as:

• System configuration

• Basic device-configuration settings

• System security and hard-drive password settings

• Power management settings

• Boot (start-up) configuration and display settings

• Docking-device settings

• Wireless control settings

NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do

not change the system setup program settings. Certain changes might make your computer work

incorrectly.

Viewing the System Setup Screen

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F2> immediately. If you wait too long and the

Windows logo appears, continue to wait until you see the Windows desktop. Then shut down

your computer and try again.

Storage

163 G

Altitude (maximum):

Operating

–15.2 to 3048 m (–50 to 10,000 ft)

Storage

–15.2 to 10,668 m (–50 to 35,000 ft)

Environmental

(continued)

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System Setup Screen

The system setup screen consists of three windows of information. The window on the left contains

an expandable hierarchy of control categories. If you select (highlight) a category (such as

System

Onboard Devices

, or

Video

) and press <Enter>, you can show or hide the related subcategories.

The window on the right contains information about the category or subcategory selected in the

window on the left.

The window at the bottom tells you how to control the system setup program with key functions.

Use these keys to select a category, modify its settings, or exit the system setup program.

Commonly Used Options

Certain options require that you reboot the computer for new settings to take effect.

Changing the Boot Sequence

The

boot sequence,

boot order,

tells the computer where to look to find the software needed to

start the operating system. You can control the boot sequence and enable/disable devices using the

Boot Order

page of the system setup program.

NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on

page 139.

The

Boot Order

page displays a general list of the bootable devices that may be installed in your

computer, including but not limited to the following:

•Diskette Drive

• Internal HDD

•USB Storage Device

•CD/DVD/CD-RW drive

•Modular bay HDD

NOTE: Only devices that are preceded by a number are bootable.

During the boot routine, the computer starts at the top of the list and scans each enabled device

for the operating system start-up files. When the computer finds the files, it stops searching and

starts the operating system.

To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key,

and then enable or disable the device or change its order in the list.

• To enable or disable a device, highlight the item and press the space bar. Enabled items are

preceded by a number; disabled items are not preceded by a number.

• To reorder a device in the list, highlight the device and press either <u> to move the device

up the list or <d> to move a device down the list.

Boot sequence changes take effect as soon as you save the changes and exit the system setup

program.

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Appendix 139

Performing a One-Time Boot

You can set a one-time-only boot sequence without entering the system setup program. (You can

also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your

hard drive.)

Shut down the computer through the

Start

menu.

Connect the computer to an electrical outlet.

Turn on the computer. When the DELL logo appears, press <F2> immediately. If you wait

too long and the Windows logo appears, continue to wait until you see the Windows desktop.

Then shut down your computer and try again.

When the boot device list appears, highlight the device from which you want to boot and

press <Enter>.

The computer boots to the selected device.

The next time you reboot the computer, the previous boot order is restored.

Computer Tracking Software

Computer tracking software may enable you to locate your computer if it is lost or stolen. The

software is either preinstalled on your computer, or you can purchase it from www.dell.com. To

use tracking software, activate the setting, if necessary, in the system setup program (BIOS). To

access the system setup program, start your computer and press <F2> immediately when the

blue DELL™ logo appears.

Traveling With Your Computer

Identifying Your Computer

• Attach a name tag or business card to the computer.

• Write down your Service Tag and store it in a safe place away from the computer or carrying

case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and

to Dell.

• Create a file on the Microsoft

Windows

desktop called

if_found

. Place information such

as your name, address, and phone number in this file.

• Contact your credit card company and ask if it offers coded identification tags.

Packing the Computer

• Remove any external devices attached to the computer and store them in a safe place.

• To make the computer as light as possible, replace any devices installed in the module bay

with the Dell TravelLite™ module.

• Fully charge the main battery and any spare batteries that you plan to carry with you.

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• Shut down the computer.

• Disconnect the AC adapter.

NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could damage the

display.

• Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and

palm rest and close the display.

• Use the optional Dell™ carrying case to pack the computer and its accessories together safely.

• Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.

NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room

temperature for 1 hour before turning it on.

• Protect the computer, the batteries, and the hard drive from hazards such as extreme

temperatures and overexposure to sunlight, dirt, dust, or liquids.

• Pack the computer so that it does not slide around in the trunk of your car or in an overhead

storage compartment.

Travel Tips

NOTICE: Do not move the computer while using the optical drive to prevent loss of data.

NOTICE: Do not check the computer as baggage.

• Consider disabling wireless activity on your computer to maximize battery operating time. To

disable wireless activity, press<Fn><F2>.

• Consider changing your power management options to maximize battery operating time. See

"Power Management" on page 39.

• If you are the system setup program internationally, carry proof of ownership—or of your right

to use the computer if it is company-owned—to speed your passage through customs.

Investigate the customs regulations of the countries you plan to visit, and consider acquiring

an international carnet (also known as a

merchandise passport

) from your government.

• Find out what type of electrical outlets are used in the countries you will visit, and have

appropriate power adapters.

• Check with your credit card company for information about the kinds of emergency travel

assistance it offers to users of portable computers.

Traveling by Air

NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray

machine or have it hand-inspected.

• Ensure that you have a charged battery available in case you are asked to turn on the

computer.

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Appendix 141

• Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid

the use of electronic devices during flight. All airlines forbid the use of electronic devices

during takeoff and landing.

If Your Computer Is Lost or Stolen

• Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag

in your description of the computer. Ask that a case number be assigned and write down the

number, along with the name, address, and phone number of the law enforcement agency. If

possible, obtain the name of the investigating officer.

NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If

you do not know, call a law enforcement agency where you live.

• If the computer belongs to a company, notify the security office of the company.

• Contact Dell customer service to report the missing computer. Provide the computer Service

Tag, the case number, and the name, address, and phone number of the law enforcement

agency to which you reported the missing computer. If possible, give the name of the

investigating officer.

The Dell customer service representative will log your report under the computer Service Tag and

record the computer as missing or stolen. If someone calls Dell for technical assistance and gives

your Service Tag, the computer is identified automatically as missing or stolen. The representative

will attempt to get the phone number and address of the caller. Dell will then contact the law

enforcement agency to which you reported of the missing computer.

Cleaning Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the

Product Information Guide

Computer, Keyboard, and Display

CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and

remove any installed batteries. Clean your computer with a soft cloth dampened with water. Do not use

liquid or aerosol cleaners, which may contain flammable substances.

• Use a can of compressed air to remove dust from between the keys on the keyboard and to

remove any dirt or lint from the display.

NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the

display. Only use products specifically designed for cleaning displays, and follow the instructions that are

included with the product.

• Moisten a soft, lint-free cloth with either water or a display cleaner. Do not use alcohol or an

ammonia-based cleaner. Wipe the display gently working from the center to the edges until it

is clean and any fingerprints are removed. Do not use excessive pressure.

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• Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow

water from the cloth to seep between the touch pad and the surrounding palm rest.

Touch Pad

Shut down and turn off your computer. See "Turning Off Your Computer" on page 105.

Disconnect any attached devices from the computer and from their electrical outlets.

Remove any installed batteries. See "Battery" on page 108.

Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch

pad. Do not allow water from the cloth to seep between the touch pad and the surrounding

palm rest.

Floppy Drive

NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads

which prevents the drive from operating.

Clean your floppy drive using a commercially available cleaning kit. These kits contain

pretreated floppies to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions

that come with the compressed-air product. Never touch the lens in the drive.

If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try

cleaning the discs.

Hold the disc by its outer edge. You can also touch the inside edge of the center hole.

NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc.

With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a

straight line from the center to the outer edge of the disc.

For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also

purchase commercial products that clean discs and provide some protection from dust,

fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.

FCC Notices (U.S. Only)

Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B

digital devices. To determine which classification applies to your computer, examine all FCC

registration labels located on the bottom, side, or back panel of your computer, on card-mounting

brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire

computer is considered to be a Class A digital device. If

all

labels carry an FCC Class B rating as

distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to

be a Class B digital device.

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Appendix 143

Once you have determined your computer’s FCC classification, read the appropriate FCC notice.

Note that FCC regulations provide that changes or modifications not expressly approved by Dell

could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause

undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the manufacturer’s instruction manual, may cause harmful interference with radio

communications. Operation of this equipment in a residential area is likely to cause harmful

interference, in which case you will be required to correct the interference at your own expense.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s

instruction manual, may cause interference with radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be determined by turning the

equipment off and on, you are encouraged to try to correct the interference by one or more of the

following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/television technician for help.

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FCC Identification Information

The following information is provided on the device or devices covered in this document in

compliance with FCC regulations:

• Model number: PP19L

• Company name:

Dell Inc.

One Dell Way

Round Rock, Texas 78682 USA

512-338-4400

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by U.S. patents and

other intellectual property rights. Use of this copyright protection technology must be authorized

by Macrovision, and is intended for home and other limited viewing uses only unless otherwise

authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer

in the troubleshooting process and provides for restoration of the operating system, software

programs, and hardware drivers to the original default configuration as shipped from Dell, as well as

the verification of appropriate functionality of the computer and all Dell-installed hardware. In

addition to this technician-assisted technical support, online technical support is available at

support.dell.com

. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-installed" software and

peripherals

. Support for third-party software and peripherals is provided by the original

manufacturer, including those purchased and/or installed through Dell Software and Peripherals,

Readyware, and Custom Factory Integration

1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional

support service contract purchased with the computer.

2 All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the stan-

dard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to

cover all nonstandard, third-party hardware components integrated through CFI for the duration of the com-

puter’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are

installed on the computer during the manufacturing process (Microsoft

Office, Norton Antivirus,

and so on).

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Appendix 145

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or

ExpressCard accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,

microphones for telephonic modems, docking stations/port replicators, networking products, and

all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by

Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-

party software and peripherals is provided by the original manufacturer of the product.

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

(technical support)

•

premiersupport.dell.com

(technical support for educational, government, healthcare, and

medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table

below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: In certain countries, technical support specific to Dell XPS portable computers is available at a

separate telephone number listed for participating countries. If you do not see a telephone number listed that is

specific for XPS portable computers, you may contact Dell through the technical support number listed and

your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes

provided in the following table. If you need assistance in determining which codes to use,

contact a local or an international operator.

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Anguilla General Support

toll-free: 800-335-0031

Antigua and Barbuda General Support

1-800-805-5924

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Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Website: www.dell.com.ar

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers:

la-techsupport@dell.com

E-mail for servers and EMC

storage products:

la_enterprise@dell.com

Customer Care

toll-free: 0-800-444-0730

Tech Support

toll-free: 0-800-444-0733

Tech Support Services

toll-free: 0-800-444-0724

Sales

0-810-444-3355

Aruba General Support

toll-free: 800-1578

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

E-mail (Australia): au_tech_support@dell.com

E-mail Customer Care (Australia and

New Zealand): apcustserv@dell.com

Home and Small Business

1-300-655-533

Government and Business

toll-free: 1-800-633-559

Preferred Accounts Division (PAD)

toll-free: 1-800-060-889

Customer Care (after sales) toll-free 1-333-55(option 3)

Technical Support (portables and desktops)

toll-free: 1-300-655-533

Technical Support (servers and workstations)

toll-free: 1-800-733-314

Corporate Sales

toll-free: 1-800-808-385

Transa c tion Sa l es

toll-free: 1-800-808-312

Fax

toll-free: 1-800-818-341

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

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Appendix 147

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

0820 240 530 00

Home/Small Business Fax

0820 240 530 49

Home/Small Business Customer Care

0820 240 530 14

Preferred Accounts/Corporate Customer Care

0820 240 530 16

Technical Support for XPS portable computers only

0820 240 530 81

Home/Small Business Technical Support for all

other Dell computers

0820 240 530 14

Preferred Accounts/Corporate Technical Support

0660 8779

Switchboard

0820 240 530 00

Bahamas General Support

toll-free: 1-866-278-6818

Barbados General Support

1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com

E-mail for French-speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support for XPS portable computers only

024819296

Technical Support for all other Dell computers

024819288

Technical Support Fax

024819295

Customer Care

027131565

Corporate Sales

024819100

Fax

024819299

Switchboard

024819100

Bermuda General Support

1-800-342-0671

Bolivia General Support

toll-free: 800-10-0238

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

Customer Support, Technical Support

0800 90 3355

Technical Support Fax

51 481 5470

Customer Care Fax

51 481 5480

Sales

0800 90 3390

British Virgin Islands General Support

toll-free: 1-866-278-6820

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

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Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia)

604 633 4966

Customer Care (Penang, Malaysia) 604 633 4888

Transaction Sales (Penang, Malaysia)

604 633 4955

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

toll-free: 1-800-247-9362

Customer Care (Home Sales/Small Business)

toll-free: 1-800-847-4096

Customer Care (med./large business, government)

toll-free: 1-800-326-9463

Technical Support (Home Sales/Small Business)

toll-free: 1-800-847-4096

Technical Support (med./large bus., government)

toll-free: 1-800-387-5757

Technical Support (printers, projectors, televisions,

handhelds, digital jukebox, and wireless)

1-877-335-5767

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

Sales (med./large bus., government)

toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales

18664403355

Cayman Islands General Support

1-800-805-7541

Chile (Santiago)

Country Code: 56

City Code: 2

Sales, Customer Support, and Technical Support

toll-free: 1230-020-4823

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

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Appendix 149

China (Xiamen)

Country Code: 86

City Code: 592

Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Customer Care E-mail: customer_cn@dell.com

Technical Support Fax

592 818 1350

Technical Support (Dell™ Dimension™ and

Inspiron)

toll-free: 800 858 2969

Technical Support (OptiPlex™, Latitude™, and

Dell Precision™)

toll-free: 800 858 0950

Technical Support (servers and storage)

toll-free: 800 858 0960

Technical Support (projectors, PDAs, switches,

routers, and so on)

toll-free: 800 858 2920

Technical Support (printers)

toll-free: 800 858 2311

Customer Care

toll-free: 800 858 2060

Customer Care Fax

592 818 1308

Home and Small Business

toll-free: 800 858 2222

Preferred Accounts Division

toll-free: 800 858 2557

Large Corporate Accounts GCP

toll-free: 800 858 2055

Large Corporate Accounts Key Accounts

toll-free: 800 858 2628

Large Corporate Accounts North

toll-free: 800 858 2999

Large Corporate Accounts North Government and

Education

toll-free: 800 858 2955

Large Corporate Accounts East

toll-free: 800 858 2020

Large Corporate Accounts East Government and

Education

toll-free: 800 858 2669

Large Corporate Accounts Queue Team

toll-free: 800 858 2572

Large Corporate Accounts South

toll-free: 800 858 2355

Large Corporate Accounts West

toll-free: 800 858 2811

Large Corporate Accounts Spare Parts

toll-free: 800 858 2621

Colombia General Support

980-9-15-3978

Costa Rica General Support

0800-012-0435

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

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Czech Republic (Prague)

International Access Code: 00

Country Code: 420

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

22537 2727

Customer Care

22537 2707

Fax

22537 2714

Tech Fax

22537 2728

Switchboard

22537 2711

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Website: support.euro.dell.com

E-mail: support.euro.dell.com/dk/da/emaildell/

Technical Support for XPS portable computers only

7010 0074

Technical Support for all other Dell computers

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Switchboard Fax (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Switchboard Fax (Home/Small Business)

3287 5001

Dominica General Support

toll-free: 1-866-278-6821

Dominican Republic General Support

1-800-148-0530

Ecuador General Support

toll-free: 999-119

El Salvador General Support

01-899-753-0777

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fi/fi/emaildell/

Technical Support

09 253 313 60

Customer Care

09 253 313 38

Fax

09 253 313 99

Switchboard

09 253 313 00

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

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Appendix 151

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support for XPS portable computers only

0825 387 129

Technical Support for all other Dell computers

0825 387 270

Customer Care

0825 823 833

Switchboard

0825 004 700

Switchboard (calls from outside of France)

04 99 75 40 00

Sales

0825 004 700

Fax

0825 004 701

Fax (calls from outside of France)

04 99 75 40 01

Corporate

Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 01

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support for XPS portable computers only

06103 766-7222

Technical Support for all other Dell computers

06103 766-7200

Home/Small Business Customer Care

0180-5-224400

Global Segment Customer Care

06103 766-9570

Preferred Accounts Customer Care

06103 766-9420

Large Accounts Customer Care

06103 766-9560

Public Accounts Customer Care

06103 766-9555

Switchboard

06103 766-7000

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

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Greece

International Access Code: 00

Country Code: 30

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

00800-44 14 95 18

Gold Service Technical Support

00800-44 14 00 83

Switchboard

2108129810

Gold Service Switchboard

2108129811

Sales

2108129800

Fax

2108129812

Grenada General Support

toll-free: 1-866-540-3355

Guatemala General Support

1-800-999-0136

Guyana General Support

toll-free: 1-877-270-4609

Hong Kong

International Access Code: 001

Country Code: 852

Website: support.ap.dell.com

Technical Support E-mail: apsupport@dell.com

Technical Support (Dimension and Inspiron)

2969 3188

Technical Support (OptiPlex, Latitude, and Dell

Precision)

2969 3191

Technical Support (PowerApp™, PowerEdge™,

PowerConnect™, and PowerVault™)

2969 3196

Customer Care

3416 0910

Large Corporate Accounts

3416 0907

Global Customer Programs

3416 0908

Medium Business Division

3416 0912

Home and Small Business Division

2969 3105

India E-mail: india_support_desktop@dell.com

india_support_notebook@dell.com

india_support_Server@dell.com

Technical Support

1600338045

and 1600448046

Sales (Large Corporate Accounts)

1600 33 8044

Sales (Home and Small Business)

1600 33 8046

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 152 Wednesday, September 28, 2005 2:16 PM

Appendix 153

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Technical Support for XPS portable computers only

1850 200 722

Technical Support for all other Dell computers

1850 543 543

U.K. Technical Support (dial within U.K. only)

0870 908 0800

Home User Customer Care

01 204 4014

Small Business Customer Care

01 204 4014

U.K. Customer Care (dial within U.K. only)

0870 906 0010

Corporate Customer Care

1850 200 982

Corporate Customer Care (dial within U.K. only)

0870 907 4499

Ireland Sales

01 204 4444

U.K. Sales (dial within U.K. only)

0870 907 4000

Fax/Sales Fax

01 204 0103

Switchboard

01 204 4444

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

02 577 826 90

Customer Care

02 696 821 14

Fax

02 696 821 13

Switchboard

02 696 821 12

Corporate

Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard

02 577 821

Jamaica General Support (dial from within Jamaica only)

1-800-682-3639

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 153 Wednesday, September 28, 2005 2:16 PM

154 Appendix

www.dell.com | support.dell.com

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Website: support.jp.dell.com

Technical Support (servers)

toll-free: 0120-198-498

Technical Support outside of Japan (servers)

81-44-556-4162

Technical Support (Dimension and Inspiron)

toll-free: 0120-198-226

Technical Support outside of Japan (Dimension and

Inspiron)

81-44-520-1435

Technical Support (Dell Precision, OptiPlex, and

Latitude)

toll-free:0120-198-433

Technical Support outside of Japan (Dell Precision,

OptiPlex, and Latitude)

81-44-556-3894

Technical Support (PDAs, projectors, printers,

routers)

toll-free: 0120-981-690

Technical Support outside of Japan (PDAs,

projectors, printers, routers)

81-44-556-3468

Faxbox Service

044-556-3490

24-Hour Automated Order Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400

employees)

044-556-3433

Large Corporate Accounts Sales (over 3500

employees)

044-556-3430

Public Sales (government agencies, educational

institutions, and medical institutions)

044-556-1469

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

E-mail: krsupport@dell.com

Technical Support

toll-free: 080-200-3800

Technical Support (Dimension, PDA, Electronics

and Accessories)

toll-free: 080-200-3801

Sales

toll-free: 080-200-3600

Fax

2194-6202

Switchboard

2194-6000

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 154 Wednesday, September 28, 2005 2:16 PM

Appendix 155

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)

512 728-4093

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.)

512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600

or 512 728-3772

Luxembourg

International Access Code: 00

Country Code: 352

Website: support.euro.dell.com

Technical Support

3420808075

Home/Small Business Sales

+32 (0)2 713 15 96

Corporate Sales

26 25 77 81

Customer Care

+32 (0)2 481 91 19

Fax

26 25 77 82

Macao

Country Code: 853

Technical Support

toll-free: 0800 105

Customer Service (Xiamen, China)

34 160 910

Transaction Sales (Xiamen, China)

29 693 115

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Website: support.ap.dell.com

Technical Support (Dell Precision, OptiPlex, and

Latitude)

toll-free: 1 800 880 193

Technical Support (Dimension, Inspiron, and

Electronics and Accessories)

toll-free: 1 800 881 306

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

toll-free: 1800 881 386

Customer Care

toll-free:

1800 881 306

(option 6)

Transa c t ion S ales

toll-free: 1 800 888 202

Corporate Sales

toll-free: 1 800 888 213

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 155 Wednesday, September 28, 2005 2:16 PM

156 Appendix

www.dell.com | support.dell.com

Mexico

International Access Code: 00

Country Code: 52

Customer Technical Support

001-877-384-8979

or 001-877-269-3383

Sales

50-81-8800

or 01-800-888-3355

Customer Service

001-877-384-8979

or 001-877-269-3383

Main

50-81-8800

or 01-800-888-3355

Montserrat General Support

toll-free: 1-866-278-6822

Netherlands Antilles General Support

001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

Website: support.euro.dell.com

Technical Support for XPS portable computers only

0206744594

Technical Support for all other Dell computers

0206744500

Technical Support Fax

0206744766

Home/Small Business Customer Care

0206744200

Relational Customer Care

020 674 4325

Home/Small Business Sales

0206745500

Relational Sales

0206745000

Home/Small Business Sales Fax

0206744775

Relational Sales Fax

0206744750

Switchboard

0206745000

Switchboard Fax

0206744750

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 156 Wednesday, September 28, 2005 2:16 PM

Appendix 157

New Zealand

International Access Code: 00

Country Code: 64

E-mail (New Zealand): nz_tech_support@dell.com

E-mail Customer Care (Australia and

New Zealand): apcustserv@dell.com

Customer Care toll-free: 0800-289-335

(option 3)

Technical Support (for desktop and portable

computers)

toll-free:

0800 446 255

Technical Support (for servers and workstations)

toll-free: 0800 443 563

Home and Small Business

0800 446 255

Government and Business

0800 444 617

Sales

0800 441 567

Fax

0800 441 566

Nicaragua General Support

001-800-220-1006

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Website: support.euro.dell.com

E-mail: support.euro.dell.com/no/no/emaildell/

Technical Support for XPS portable computers only

815 35 043

Technical Support for all other Dell products

671 16882

Relational Customer Care

671 17575

Home/Small Business Customer Care

23162298

Switchboard

671 16800

Fax Switchboard

671 16865

Panama General Support

001-800-507-0962

Peru General Support

0800-50-669

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Website: support.euro.dell.com

E-mail: pl_support_tech@dell.com

Customer Service Phone

57 95 700

Customer Care

57 95 999

Sales

57 95 999

Customer Service Fax

57 95 806

Reception Desk Fax

57 95 998

Switchboard

57 95 999

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 157 Wednesday, September 28, 2005 2:16 PM

158 Appendix

www.dell.com | support.dell.com

Portugal

International Access Code: 00

Country Code: 351

Website: support.euro.dell.com

E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support

707200149

Customer Care

800 300 413

Sales

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

Fax

214240112

Puerto Rico General Support

1-800-805-7545

St. Kitts and Nevis General Support

toll-free: 1-877-441-4731

St. Lucia General Support

1-800-882-1521

St. Vincent and the Grenadines General Support

toll-free: 1-877-270-4609

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Website: support.ap.dell.com

Technical Support (Dimension, Inspiron, and

Electronics and Accessories)

toll-free: 1800 394 7430

Technical Support (OptiPlex, Latitude, and Dell

Precision)

toll-free: 1800 394 7488

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

toll-free: 1800 394 7478

Customer Care

toll-free:

1 800 394 7430

(option 6)

Transa c tion Sa l es

toll-free: 18003947412

Corporate Sales

toll-free: 1 800 394 7419

Slovakia (Prague)

International Access Code: 00

Country Code: 421

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

02 5441 5727

Customer Care

420 22537 2707

Fax

02 5441 8328

Tech Fax

02 5441 8328

Switchboard (Sales)

02 5441 7585

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 158 Wednesday, September 28, 2005 2:16 PM

Appendix 159

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Website: support.euro.dell.com

E-mail: dell_za_support@dell.com

Gold Queue

011 709 7713

Technical Support

011 709 7710

Customer Care

011 709 7707

Sales

011 709 7700

Fax

011 706 0495

Switchboard

011 709 7700

Southeast Asian and Pacific

Countries

Customer Technical Support, Customer Service,

and Sales (Penang, Malaysia)

604 633 4810

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support

902 100 130

Customer Care

902 118 540

Sales

902 118 541

Switchboard

902 118 541

Fax

902 118 539

Corporate

Technical Support

902 100 130

Customer Care

902 115 236

Switchboard

917229200

Fax

917229583

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 159 Wednesday, September 28, 2005 2:16 PM

160 Appendix

www.dell.com | support.dell.com

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Website: support.euro.dell.com

E-mail: support.euro.dell.com/se/sv/emaildell/

Technical Support for XPS portable computers only

0771 340 340

Technical Support for all other Dell products

08 590 05 199

Relational Customer Care

08 590 05 642

Home/Small Business Customer Care

08 587 70 527

Employee Purchase Program (EPP) Support

201401444

Technical Support Fax

08 590 05 594

Sales

08 590 05 185

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Website: support.euro.dell.com

E-mail: Tech_support_central_Europe@dell.com

E-mail for French-speaking HSB and Corporate

Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support for XPS portable computers only

0848 33 88 57

Technical Support (Home and Small Business) for

all other Dell products

0844 811 411

Technical Support (Corporate)

0844 822 844

Customer Care (Home and Small Business)

0848 802 202

Customer Care (Corporate)

0848 821 721

Fax

0227990190

Switchboard

0227990101

Tai wa n

International Access Code: 002

Country Code: 886

Website: support.ap.dell.com

E-mail: ap_support@dell.com

Technical Support (OptiPlex, Latitude, Inspiron,

Dimension, and Electronics and Accessories)

toll-free: 00801 86 1011

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

toll-free: 00801 60 1256

Customer Care

toll-free:

00801 60 1250

(option 5)

Transa c tion Sa l es

toll-free: 00801 65 1228

Corporate Sales

toll-free: 00801 651 227

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 160 Wednesday, September 28, 2005 2:16 PM

Appendix 161

Thailand

International Access Code: 001

Country Code: 66

Website: support.ap.dell.com

Technical Support (OptiPlex, Latitude, and Dell

Precision)

toll-free: 1800 0060 07

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

toll-free: 1800 0600 09

Customer Care

toll-free:

1800 006 007

(option 7)

Corporate Sales

toll-free: 1800 006 009

Transa c t ion S ales

toll-free: 1800 006 006

Trinidad/Tobago General Support

1-800-805-8035

Turks and Caicos Islands General Support

toll-free: 1-866-540-3355

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Website: support.euro.dell.com

Customer Care website:

support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: dell_direct_support@dell.com

Technical Support (Corporate/Preferred

Accounts/PAD [1000+ employees])

0870 908 0500

Technical Support for XPS portable computers only

0870 366 4180

Technical Support (direct and general) for all other

products

0870 908 0800

Global Accounts Customer Care

01344 373 186

Home and Small Business Customer Care

0870 906 0010

Corporate Customer Care

01344 373 185

Preferred Accounts (500–5000 employees)

Customer Care

0870 906 0010

Central Government Customer Care

01344 373 193

Local Government & Education Customer Care

01344 373 199

Health Customer Care

01344 373 194

Home and Small Business Sales

0870 907 4000

Corporate/Public Sector Sales

01344 860 456

Home and Small Business Fax

0870 907 4006

Uruguay General Support

toll-free: 000-413-598-2521

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 161 Wednesday, September 28, 2005 2:16 PM

162 Appendix

www.dell.com | support.dell.com

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Automated Order-Status Service

toll-free: 1-800-433-9014

AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Technical Support (Dell TV, Printers, and

Projectors) for Relationship customers

toll-free 1-877-459-7298

Consumer (Home and Home Office) Technical

Support for all other Dell products

toll-free: 1-800-624-9896

Customer Service

toll-free: 1-800-624-9897

DellNet™ Service and Support

toll-free: 1-877-Dellnet

(1-877-335-5638)

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Financial Services website:

www.dellfinancialservices.com

Financial Services (lease/loans)

toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

Business

Customer Service and Technical Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Printers and Projectors Technical Support

toll-free: 1-877-459-7298

Public (government, education, and healthcare)

Customer Service and Technical Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Dell Sales

toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

Software and Peripherals Sales

toll-free: 1-800-671-3355

Spare Parts Sales

toll-free: 1-800-357-3355

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

Fax

toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired

toll-free: 1-877-DELLTTY

(1-877-335-5889)

U.S. Virgin Islands General Support

1-877-673-3355

Venezuela General Support

8001-3605

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

book.book Page 162 Wednesday, September 28, 2005 2:16 PM

Glossary 163

Glossary

Terms in this Glossary are provided for

informational purposes only and may or may not

describe features included with your particular

computer.

AC — alternating current — The form of electricity that

powers your computer when you plug the AC adapter

power cable in to an electrical outlet.

ACPI — advanced configuration and power interface —

A power management specification that enables

Microsoft® Windows® operating systems to put a

computer in standby or hibernate mode to conserve the

amount of electrical power allocated to each device

attached to the computer.

AGP — accelerated graphics port — A dedicated graphics

port that allows system memory to be used for video-

related tasks. AGP delivers a smooth, true-color video

image because of the faster interface between the video

circuitry and the computer memory.

antivirus software — A program designed to identify,

quarantine, and/or delete viruses from your computer.

APR — advanced port replicator — A docking device that

allows you to conveniently use an external monitor,

keyboard, mouse, and other devices with your portable

computer.

ASF — alert standards format — A standard to define a

mechanism for reporting hardware and software alerts to a

management console. ASF is designed to be platform- and

operating system-independent.

backup — A copy of a program or data file on a floppy,

CD, DVD, or hard drive. As a precaution, back up the

data files from your hard drive regularly.

battery — A rechargeable internal power source used to

operate portable computers when not connected to an AC

adapter and an electrical outlet.

battery life span — The length of time (years) during

which a portable computer battery is able to be depleted

and recharged.

battery operating time — The length of time (minutes or

hours) that a portable computer battery holds a charge

while powering the computer.

BIOS — basic input/output system — A program (or

utility) that serves as an interface between the computer

hardware and the operating system. Unless you

understand what effect these settings have on the

computer, do not change them. Also referred to as the

system setup program.

bit — The smallest unit of data interpreted by your

computer.

Bluetooth® wireless technology — A wireless technology

standard for short-range (9 m [29 feet]) networking

devices that allows for enabled devices to automatically

recognize each other.

boot sequence — Specifies the order of the devices from

which the computer attempts to boot.

bootable CD — A CD that you can use to start your

computer. In case your hard drive is damaged or your

computer has a virus, ensure that you always have a

bootable CD or floppy disk available. Your Drivers and

Utilities or ResourceCD is a bootable CD.

bootable disk — A disk that you can use to start your

computer. In case your hard drive is damaged or your

computer has a virus, ensure that you always have a

bootable CD or floppy disk available.

bps — bits per second — The standard unit for measuring

data transmission speed.

BTU — British thermal unit — A measurement of heat

output.

book.book Page 163 Wednesday, September 28, 2005 2:16 PM

164 Glossary

www.dell.com | support.dell.com

bus — A communication pathway between the

components in your computer.

bus speed — The speed, given in MHz, that indicates how

fast a bus can transfer information.

byte — The basic data unit used by your computer. A byte

is usually equal to 8 bits.

C — Celsius — A temperature measurement scale

where 0° is the freezing point and 100° is the boiling point

of water.

cache — A special high-speed storage mechanism which

can be either a reserved section of main memory or an

independent high-speed storage device. The cache

enhances the efficiency of many processor operations.

L1 cache — Primary cache stored inside the processor.

L2 cache — Secondary cache which can either be external

to the processor or incorporated into the processor

architecture.

carnet — An international customs document that

facilitates temporary imports into foreign countries. Also

known as a merchandise passport.

CD — compact disc — An optical form of storage media,

typically used for audio and software programs.

CD drive — A drive that uses optical technology to read

data from CDs.

CD player — The software used to play music CDs. The

CD player displays a window with buttons that you use to

play a CD.

CD-R — CD recordable — A recordable version of a CD.

Data can be recorded only once onto a CD-R. Once

recorded, the data cannot be erased or written over.

CD-RW — CD rewritable — A rewritable version of a

CD. Data can be written to a CD-RW disc, and then

erased and written over (rewritten).

CD-RW drive — A drive that can read CDs and write to

CD-RW (rewritable CDs) and CD-R (recordable CDs)

discs. You can write to CD-RW discs multiple times, but

you can write to CD-R discs only once.

CD-RW/DVD drive — A drive, sometimes referred to as a

combo drive, that can read CDs and DVDs and write to

CD-RW (rewritable CDs) and CD-R (recordable CDs)

discs. You can write to CD-RW discs multiple times, but

you can write to CD-R discs only once.

clock speed — The speed, given in MHz, that indicates

how fast computer components that are connected to the

system bus operate.

COA — Certificate of Authenticity — The Windows

alpha-numeric code located on a sticker on your

computer. Also referred to as the Product Key or

Product ID.

Control Panel — A Windows utility that allows you to

modify operating system and hardware settings, such as

display settings.

controller — A chip that controls the transfer of data

between the processor and memory or between the

processor and devices.

CRIMM — continuity rambus in-line memory module

— A special module that has no memory chips and is used

to fill unused RIMM slots.

cursor — The marker on a display or screen that shows

where the next keyboard, touch pad, or mouse action will

occur. It often is a blinking solid line, an underline

character, or a small arrow.

DDR SDRAM — double-data-rate SDRAM — A type of

SDRAM that doubles the data burst cycle, improving

system performance.

DDR2 SDRAM — double-data-rate 2 SDRAM — A type

of DDR SDRAM that uses a 4-bit prefetch and other

architectural changes to boost memory speed to over

400 MHz.

device — Hardware such as a disk drive, printer, or

keyboard that is installed in or connected to your

computer.

device driver — See driver.

DIMM — Dual Inline Memory Module.

book.book Page 164 Wednesday, September 28, 2005 2:16 PM

Glossary 165

DIN connector — A round, six-pin connector that

conforms to DIN (Deutsche Industrie-Norm) standards;

it is typically used to connect PS/2 keyboard or mouse

cable connectors.

disk striping — A technique for spreading data over

multiple disk drives. Disk striping can speed up operations

that retrieve data from disk storage. Computers that use

disk striping generally allow the user to select the data

unit size or stripe width.

DMA — direct memory access — A channel that allows

certain types of data transfer between RAM and a device

to bypass the processor.

docking device — See APR.

DMTF — Distributed Management Task Force — A

consortium of hardware and software companies who

develop management standards for distributed desktop,

network, enterprise, and Internet environments.

domain — A group of computers, programs, and devices

on a network that are administered as a unit with common

rules and procedures for use by a specific group of users. A

user logs on to the domain to gain access to the resources.

DRAM — dynamic random-access memory — Memory

that stores information in integrated circuits containing

capacitors.

driver — Software that allows the operating system to

control a device such as a printer. Many devices do not

work properly if the correct driver is not installed in the

computer.

DSL — Digital Subscriber Line — A technology that

provides a constant, high-speed Internet connection

through an analog telephone line.

dual display mode — A display setting that allows you to

use a second monitor as an extension of your display. Also

referred to as extended display mode.

DVD — digital versatile disc — A high-capacity disc

usually used to store movies. DVD drives read most CD

media as well.

DVD drive — A drive that uses optical technology to read

data from DVDs and CDs.

DVD player — The software used to watch DVD movies.

The DVD player displays a window with buttons that you

use to watch a movie.

DVD-R — DVD recordable — A recordable version of a

DVD. Data can be recorded only once onto a DVD-R.

Once recorded, the data cannot be erased or written over.

DVD+RW — DVD rewritable — A rewritable version of

a DVD. Data can be written to a DVD+RW disc, and

then erased and written over (rewritten). (DVD+RW

technology is different from DVD-RW technology.)

DVD+RW drive — A drive that can read DVDs and most

CD media and write to DVD+RW (rewritable DVDs)

discs.

DVI — digital video interface — A standard for digital

transmission between a computer and a digital video

display.

ECC — error checking and correction — A type of

memory that includes special circuitry for testing the

accuracy of data as it passes in and out of memory.

ECP — extended capabilities port — A parallel connector

design that provides improved bidirectional data

transmission. Similar to EPP, ECP uses direct memory

access to transfer data and often improves performance.

EIDE — enhanced integrated device electronics — An

improved version of the IDE interface for hard drives and

CD drives.

EMI — electromagnetic interference — Electrical

interference caused by electromagnetic radiation.

ENERGY STAR® — Environmental Protection Agency

requirements that decrease the overall consumption of

electricity.

EPP — enhanced parallel port — A parallel connector

design that provides bidirectional data transmission.

ESD — electrostatic discharge — A rapid discharge of

static electricity. ESD can damage integrated circuits

found in computer and communications equipment.

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expansion card — A circuit board that installs in an

expansion slot on the system board in some computers,

expanding the capabilities of the computer. Examples

include video, modem, and sound cards.

expansion slot — A connector on the system board (in

some computers) where you insert an expansion card,

connecting it to the system bus.

ExpressCard — A removable I/O card adhering to the

PCMCIA standard. Modems and network adapters are

common types of ExpressCards. ExpressCards support

both the PCI Express and USB 2.0 standard.

Express Service Code — A numeric code located on a

sticker on your Dell™ computer. Use the Express Service

Code when contacting Dell for assistance. Express Service

Code service may not be available in some countries.

extended display mode — A display setting that allows

you to use a second monitor as an extension of your

display. Also referred to as dual display mode.

extended PC Card — A PC Card that extends beyond the

edge of the PC Card slot when installed.

Fahrenheit — A temperature measurement scale

where 32° is the freezing point and 212° is the boiling

point of water.

FCC — Federal Communications Commission — A U.S.

agency responsible for enforcing communications-related

regulations that state how much radiation computers and

other electronic equipment can emit.

floppy — An electromagnetic form of storage media. Also

known as a floppy diskette or a floppy disk.

floppy drive — A disk drive that can read and write to

floppy disks.

folder — A term used to describe space on a disk or drive

where files are organized and grouped. Files in a folder can

be viewed and ordered in various ways, such as

alphabetically, by date, and by size.

format — The process that prepares a drive or disk for file

storage. When a drive or disk is formatted, the existing

information on it is lost.

FSB — front side bus — The data path and physical

interface between the processor and RAM.

FTP — file transfer protocol — A standard Internet

protocol used to exchange files between computers

connected to the Internet.

G — gravity — A measurement of weight and force.

GB — gigabyte — A measurement of data storage that

equals 1024 MB (1,073,741,824 bytes). When used to

refer to hard drive storage, the term is often rounded to

1,000,000,000 bytes.

GHz — gigahertz — A measurement of frequency that

equals one thousand million Hz, or one thousand MHz.

The speeds for computer processors, buses, and interfaces

are often measured in GHz.

graphics mode — A video mode that can be defined as x

horizontal pixels by y vertical pixels by z colors. Graphics

modes can display an unlimited variety of shapes and

fonts.

GUI — graphical user interface — Software that interacts

with the user by means of menus, windows, and icons.

Most programs that operate on the Windows operating

systems are GUIs.

hard drive — A drive that reads and writes data on a hard

disk. The terms hard drive and hard disk are often used

interchangeably.

heat sink — A metal plate on some processors that helps

dissipate heat.

help file — A file that contains descriptive or

instructional information about a product. Some help

files are associated with a particular program, such as Help

in Microsoft Word. Other help files function as stand-

alone reference sources. Help files typically have a

filename extension of .hlp or .chm.

hibernate mode — A power management mode that saves

everything in memory to a reserved space on the hard

drive and then turns off the computer. When you restart

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Glossary 167

the computer, the memory information that was saved to

the hard drive is automatically restored.

HTML — hypertext markup language — A set of codes

inserted into an Internet web page intended for display on

an Internet browser.

HTTP — hypertext transfer protocol — A protocol for

exchanging files between computers connected to the

Internet.

Hz — hertz — A unit of frequency measurement that

equals 1 cycle per second. Computers and electronic

devices are often measured in kilohertz (kHz), megahertz

(MHz), gigahertz (GHz), or terahertz (THz).

IC — Industry Canada — The Canadian regulatory body

responsible for regulating emissions from electronic

equipment, much as the FCC does in the United States.

IC — integrated circuit — A semiconductor wafer, or

chip, on which thousands or millions of tiny electronic

components are fabricated for use in computer, audio, and

video equipment.

IDE — integrated device electronics — An interface for

mass storage devices in which the controller is integrated

into the hard drive or CD drive.

IEEE 1394 — Institute of Electrical and Electronics

Engineers, Inc. — A high-performance serial bus used to

connect IEEE 1394-compatible devices, such as digital

cameras and DVD players, to the computer.

infrared sensor — A port that allows you to transfer data

between the computer and infrared-compatible devices

without using a cable connection.

integrated — Usually refers to components that are

physically located on the computer’s system board. Also

referred to as built-in.

I/O — input/output — An operation or device that enters

and extracts data from your computer. Keyboards and

printers are I/O devices.

I/O address — An address in RAM that is associated with

a specific device (such as a serial connector, parallel

connector, or expansion slot) and allows the processor to

communicate with that device.

IrDA — Infrared Data Association — The organization

that creates international standards for infrared

communications.

IRQ — interrupt request — An electronic pathway

assigned to a specific device so that the device can

communicate with the processor. Each device connection

must be assigned an IRQ. Although two devices can share

the same IRQ assignment, you cannot operate both

devices simultaneously.

ISP — Internet service provider — A company that allows

you to access its host server to connect directly to the

Internet, send and receive e-mail, and access websites.

The ISP typically provides you with a software package,

user name, and access phone numbers for a fee.

Kb — kilobit — A unit of data that equals 1024 bits. A

measurement of the capacity of memory integrated

circuits.

KB — kilobyte — A unit of data that equals 1024 bytes

but is often referred to as 1000 bytes.

key combination — A command requiring you to press

multiple keys at the same time.

kHz — kilohertz — A measurement of frequency that

equals 1000 Hz.

LAN — local area network — A computer network

covering a small area. A LAN usually is confined to a

building or a few nearby buildings. A LAN can be

connected to another LAN over any distance through

telephone lines and radio waves to form a wide area

network (WAN).

LCD — liquid crystal display — The technology used by

portable computer and flat-panel displays.

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LED — light-emitting diode — An electronic component

that emits light to indicate the status of the computer.

local bus — A data bus that provides a fast throughput for

devices to the processor.

LPT — line print terminal — The designation for a

parallel connection to a printer or other parallel device.

Mb — megabit — A measurement of memory chip

capacity that equals 1024 Kb.

Mbps — megabits per second — One million bits per

second. This measurement is typically used for

transmission speeds for networks and modems.

MB — megabyte — A measurement of data storage that

equals 1,048,576 bytes. 1 MB equals 1024 KB. When used

to refer to hard drive storage, the term is often rounded to

1,000,000 bytes.

MB/sec — megabytes per second — One million bytes

per second. This measurement is typically used for data

transfer ratings.

memory — A temporary data storage area inside your

computer. Because the data in memory is not permanent,

it is recommended that you frequently save your files

while you are working on them, and always save your files

before you shut down the computer. Your computer can

contain several different forms of memory, such as RAM,

ROM, and video memory. Frequently, the word memory is

used as a synonym for RAM.

memory address — A specific location where data is

temporarily stored in RAM.

memory mapping — The process by which the computer

assigns memory addresses to physical locations at start-up.

Devices and software can then identify information that

the processor can access.

memory module — A small circuit board containing

memory chips, which connects to the system board.

MHz — megahertz — A measure of frequency that equals

1 million cycles per second. The speeds for computer

processors, buses, and interfaces are often measured in

MHz.

Mini PCI — A standard for integrated peripherals with

an emphasis on communications such as such as modems

and NICs. Mini PCI is a small card that is functionally

equivalent to a standard PCI expansion card.

modem — A device that allows your computer to

communicate with other computers over analog

telephone lines. Three types of modems include: external,

PC Card or ExpressCard, and internal. You typically use

your modem to connect to the Internet and exchange

e-mail.

module bay — A bay that supports devices such as optical

drives, a second battery, or a Dell TravelLite™ module.

monitor — The high-resolution TV-like device that

displays computer output.

mouse — A pointing device that controls the movement

of the cursor on your screen. Typically you roll the mouse

over a hard, flat surface to move the pointer or cursor on

your screen.

ms — millisecond — A measure of time that equals one

thousandth of a second. Access times of storage devices

are often measured in ms.

network adapter — A chip that provides network

capabilities. A computer may include a network adapter

on its system board, or it may contain an PC Card with an

adapter on it. A network adapter is also referred to as a

NIC (network interface controller).

NIC — See network adapter.

notification area — The section of the Windows taskbar

that contains icons for providing quick access to programs

and computer functions, such as the clock, volume

control, and print status. Also referred to as system tray.

ns — nanosecond — A measure of time that equals one

billionth of a second.

NVRAM — nonvolatile random access memory — A type

of memory that stores data when the computer is turned

off or loses its external power source. NVRAM is used for

maintaining computer configuration information such

as date, time, and other system setup options that you

can set.

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Glossary 169

optical drive — A drive that uses optical technology to

read or write data from CDs, DVDs, or DVD+RWs.

Example of optical drives include CD drives, DVD drives,

CD-RW drives, and CD-RW/DVD combo drives.

parallel connector — An I/O port often used to connect a

parallel printer to your computer. Also referred to as an

LPT port.

partition — A physical storage area on a hard drive that is

assigned to one or more logical storage areas known as

logical drives. Each partition can contain multiple logical

drives.

PC Card — A removable I/O card adhering to the

PCMCIA standard. Modems and network adapters are

common types of PC Cards.

PCI — peripheral component interconnect — PCI is a

local bus that supports 32-and 64-bit data paths,

providing a high-speed data path between the processor

and devices such as video, drives, and networks.

PCI Express — A modification to the PCI interface that

boosts the data transfer rate between the processor and

the devices attached to it. PCI Express can transfer data at

speeds from 250 MB/sec to 4 GB/sec. If the PCI Express

chip set and the device are capable of different speeds,

they will operate at the slower speed.

PCMCIA — Personal Computer Memory Card

International Association — The organization that

establishes standards for PC Cards.

PIN — personal identification number — A sequence of

numerals and/or letters used to restrict unauthorized

access to computer networks and other secure systems.

PIO — programmed input/output — A method of

transferring data between two devices through the

processor as part of the data path.

pixel — A single point on a display screen. Pixels are

arranged in rows and columns to create an image. A video

resolution, such as 800 x 600, is expressed as the number

of pixels across by the number of pixels up and down.

Plug-and-Play — The ability of the computer to

automatically configure devices. Plug and Play provides

automatic installation, configuration, and compatibility

with existing hardware if the BIOS, operating system, and

all devices are Plug and Play compliant.

POST — power-on self-test — Diagnostics programs,

loaded automatically by the BIOS, that perform basic

tests on the major computer components, such as

memory, hard drives, and video. If no problems are

detected during POST, the computer continues the

start-up.

processor — A computer chip that interprets and executes

program instructions. Sometimes the processor is referred

to as the CPU (central processing unit).

program — Any software that processes data for you,

including spreadsheet, word processor, database, and

game packages. Programs require an operating system to

run.

PS/2 — personal system/2 — A type of connector for

attaching a PS/2-compatible keyboard, mouse, or keypad.

PXE — pre-boot execution environment — A WfM

(Wired for Management) standard that allows networked

computers that do not have an operating system to be

configured and started remotely.

RAID — redundant array of independent disks — A

method of providing data redundancy. Some common

implementations of RAID include RAID 0, RAID 1,

RAID 5, RAID 10, and RAID 50.

RAM — random-access memory — The primary

temporary storage area for program instructions and data.

Any information stored in RAM is lost when you shut

down your computer.

readme file — A text file included with a software package

or hardware product. Typically, readme files provide

installation information and describe new product

enhancements or corrections that have not yet been

documented.

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read-only — Data and/or files you can view but cannot

edit or delete. A file can have read-only status if:

• It resides on a physically write-protected floppy disk,

CD, or DVD.

• It is located on a network in a directory and the

system administrator has assigned rights only to

specific individuals.

refresh rate — The frequency, measured in Hz, at which

your screen's horizontal lines are recharged (sometimes

also referred to as its vertical frequency). The higher the

refresh rate, the less video flicker can be seen by the

human eye.

resolution — The sharpness and clarity of an image

produced by a printer or displayed on a monitor. The

higher the resolution, the sharper the image.

RFI — radio frequency interference — Interference that

is generated at typical radio frequencies, in the range of

10 kHz to 100,000 MHz. Radio frequencies are at the

lower end of the electromagnetic frequency spectrum and

are more likely to have interference than the higher

frequency radiations, such as infrared and light.

ROM — read-only memory — Memory that stores data

and programs that cannot be deleted or written to by the

computer. ROM, unlike RAM, retains its contents after

you shut down your computer. Some programs essential to

the operation of your computer reside in ROM.

RPM — revolutions per minute — The number of

rotations that occur per minute. Hard drive speed is often

measured in rpm.

RTC — real time clock — Battery-powered clock on the

system board that keeps the date and time after you shut

down the computer.

RTCRST — real-time clock reset — A jumper on the

system board of some computers that can often be used

for troubleshooting problems.

ScanDisk — A Microsoft utility that checks files, folders,

and the hard disk’s surface for errors. ScanDisk often runs

when you restart the computer after it has stopped

responding.

SDRAM — synchronous dynamic random-access memory

— A type of DRAM that is synchronized with the optimal

clock speed of the processor.

serial connector — An I/O port often used to connect

devices such as a handheld digital device or digital camera

to your computer.

Service Tag — A bar code label on your computer that

identifies your computer when you access Dell Support at

support.dell.com or when you call Dell for customer

service or technical support.

setup program — A program that is used to install and

configure hardware and software. The setup.exe or

install.exe program comes with most Windows software

packages. Setup program differs from the system setup

program.

shortcut — An icon that provides quick access to

frequently used programs, files, folders, and drives. When

you place a shortcut on your Windows desktop and

double-click the icon, you can open its corresponding

folder or file without having to find it first. Shortcut icons

do not change the location of files. If you delete a

shortcut, the original file is not affected. Also, you can

rename a shortcut icon.

shutdown — The process of closing windows and exiting

programs, exiting the operating system, and turning off

your computer. You can lose data if you turn off your

computer before completing a shutdown.

smart card — A card that is embedded with a processor

and a memory chip. Smart cards can be used to

authenticate a user on computers equipped for smart

cards.

software — Anything that can be stored electronically,

such as computer files or programs.

S/PDIF — Sony/Philips Digital Interface — An audio

transfer file format that allows the transfer of audio from

one file to another without converting it to and from an

analog format, which could degrade the quality of the file.

standby mode — A power management mode that shuts

down all unnecessary computer operations to save energy.

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Glossary 171

Strike Zone™ — Reinforced area of the platform base

that protects the hard drive by acting as a dampening

device when a computer experiences resonating shock or

is dropped (whether the computer is on or off).

surge protectors — Prevent voltage spikes, such as those

that may occur during an electrical storm, from entering

the computer through the electrical outlet. Surge

protectors do not protect against lightning strikes or

against brownouts, which occur when the voltage drops

more than 20 percent below the normal AC-line voltage

level.

Network connections cannot be protected by surge

protectors. Always disconnect the network cable from the

network connector during electrical storms.

SVGA — super-video graphics array — A video standard

for video cards and controllers. Typical SVGA resolutions

are 800 x 600 and 1024 x 768.

The number of colors and resolution that a program

displays depends on the capabilities of the monitor, the

video controller and its drivers, and the amount of video

memory installed in the computer.

S-video TV-out — A connector used to attach a TV or

digital audio device to the computer.

SXGA — super-extended graphics array — A video

standard for video cards and controllers that supports

resolutions up to 1280 x 1024.

SXGA+ — super-extended graphics array plus — A video

standard for video cards and controllers that supports

resolutions up to 1400 x 1050.

system board — The main circuit board in your computer.

Also known as the motherboard.

system setup — A utility that serves as an interface

between the computer hardware and the operating

system. System setup allows you to configure user-

selectable options in the BIOS, such as date and time or

system password. Unless you understand what effect the

settings have on the computer, do not change the settings

for this program.

system tray — See notification area.

TAPI — telephony application programming interface —

Enables Windows programs to operate with a wide variety

of telephony devices, including voice, data, fax, and video.

text editor — A program used to create and edit files that

contain only text; for example, Windows Notepad uses a

text editor. Text editors do not usually provide word wrap

or formatting functionality (the option to underline,

change fonts, and so on).

travel module — A plastic device designed to fit inside

the module bay of a portable computer to reduce the

weight of the computer.

UMA — unified memory allocation — System memory

dynamically allocated to video.

UPS — uninterruptible power supply — A backup power

source used when the electrical power fails or drops to an

unacceptable voltage level. A UPS keeps a computer

running for a limited amount of time when there is no

electrical power. UPS systems typically provide surge

suppression and may also provide voltage regulation.

Small UPS systems provide battery power for a few

minutes to enable you to shut down your computer.

USB — universal serial bus — A hardware interface for a

low-speed device such as a USB-compatible keyboard,

mouse, joystick, scanner, set of speakers, printer,

broadband devices (DSL and cable modems), imaging

devices, or storage devices. Devices are plugged directly in

to a 4-pin socket on your computer or in to a multi-port

hub that plugs in to your computer. USB devices can be

connected and disconnected while the computer is turned

on, and they can also be daisy-chained together.

UTP — unshielded twisted pair — Describes a type of

cable used in most telephone networks and some

computer networks. Pairs of unshielded wires are twisted

to protect against electromagnetic interference, rather

than relying on a metal sheath around each pair of wires to

protect against interference.

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UXGA — ultra extended graphics array — A video

standard for video cards and controllers that supports

resolutions up to 1600 x 1200.

video controller — The circuitry on a video card or on the

system board (in computers with an integrated video

controller) that provides the video capabilities—in

combination with the monitor—for your computer.

video memory — Memory that consists of memory chips

dedicated to video functions. Video memory is usually

faster than system memory. The amount of video memory

installed primarily influences the number of colors that a

program can display.

video mode — A mode that describes how text and

graphics are displayed on a monitor. Graphics-based

software, such as Windows operating systems, displays in

video modes that can be defined as x horizontal pixels by y

vertical pixels by z colors. Character-based software, such

as text editors, displays in video modes that can be

defined as x columns by y rows of characters.

video resolution — See resolution.

virus — A program that is designed to inconvenience you

or to destroy data stored on your computer. A virus

program moves from one computer to another through an

infected disk, software downloaded from the Internet, or

e-mail attachments. When an infected program starts, its

embedded virus also starts.

A common type of virus is a boot virus, which is stored in

the boot sectors of a floppy disk. If the floppy disk is left in

the drive when the computer is shut down and then

turned on, the computer is infected when it reads the

boot sectors of the floppy disk expecting to find the

operating system. If the computer is infected, the boot

virus may replicate itself onto all the floppy disks that are

read or written in that computer until the virus is

eradicated.

V — volt — The measurement of electric potential or

electromotive force. One V appears across a resistance of

1 ohm when a current of 1 ampere flows through that

resistance.

W — watt — The measurement of electrical power. One

W is 1 ampere of current flowing at 1 volt.

WHr — watt-hour — A unit of measure commonly used

to indicate the approximate capacity of a battery. For

example, a 66-WHr battery can supply 66 W of power for

1 hour or 33 W for 2 hours.

wallpaper — The background pattern or picture on the

Windows desktop. Change your wallpaper through the

Windows Control Panel. You can also scan in your favorite

picture and make it wallpaper.

write-protected — Files or media that cannot be changed.

Use write-protection when you want to protect data from

being changed or destroyed. To write-protect a 3.5-inch

floppy disk, slide its write-protect tab to the open

position.

WXGA — wide-aspect extended graphics array — A video

standard for video cards and controllers that supports

resolutions up to 1280 x 800.

XGA — extended graphics array — A video standard for

video cards and controllers that supports resolutions up to

1024 x 768.

ZIF — zero insertion force — A type of socket or

connector that allows a computer chip to be installed or

removed with no stress applied to either the chip or its

socket.

Zip — A popular data compression format. Files that have

been compressed with the Zip format are called Zip files

and usually have a filename extension of .zip. A special

kind of zipped file is a self-extracting file, which has a

filename extension of .exe. You can unzip a self-extracting

file by double-clicking it.

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Glossary 173

Zip drive — A high-capacity floppy drive developed by

Iomega Corporation that uses 3.5-inch removable disks

called Zip disks. Zip disks are slightly larger than regular

floppy disks, about twice as thick, and hold up to 100 MB

of data.

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Index 175

Index

Numbers

5-in-1 media memory card

reader, 71

audio connectors, 20

audio device

connecting, 55

enabling, 64

audio. See sound

battery

charge gauge, 47

charging, 47

checking the charge, 46

description, 23

health gauge, 47

installing, 108

life expectancy, 39

low-battery warning, 47

low-charge warning, 43

performance, 45

power conservation, 39

power meter, 46

removing, 108

storing, 48

battery-bay latch release, 23

blanks

ExpressCards, 67

removing, 68, 72

Bluetooth wireless technology

card

device status light, 18

installing, 127

boot sequence, 138

brightness

adjusting, 33

CardBus technology

ExpressCards, 45, 67

media memory cards, 71

carnet, 140

CD drive

problems, 81

CD-RW drive

problems, 81

CDs, 52

operating system, 14

playing, 49

Check Disk, 81

cleaning

touch pad, 142

computer

crashes, 88-89

restore to previous operating

state, 100

restore to previous state, 99

slow performance, 83, 90

specifications, 131

stops responding, 88

conflicts

software and hardware

incompatibilities, 99

connecting

audio device, 55

TV, 55

Control Panel

power options, 42

copying CDs

general information, 52

helpful tips, 54

how to, 52

copying DVDs

general information, 52

helpful tips, 54

how to, 52

Dell

contacting, 145

support policy, 142

support site, 13

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176 Index

Dell Diagnostics, 77

starting from the Drivers and

Utilities CD, 78

starting from your hard

drive, 77

Dell MediaDirect, 17, 54

problems, 89

Dell Premier Support

website, 12

device security screw

about, 111

device status lights, 16

diagnostics

Dell, 77

display

adjusting brightness, 33

adjusting the size of icons, 44

adjusting the size of

toolbars, 44

description, 16

resolution, 34

switching the video image, 33

display latch, 18

display settings for a TV

enabling in Windows XP, 66

display. See monitor

documentation

End User License

Agreement, 12

ergonomics, 12

online, 13

Product Information

Guide, 12

regulatory, 12

documentation (continued)

safety, 12

warranty, 12

Dolby headphones, setting

up, 65

drivers, 96

about, 96

identifying, 97

reinstalling, 97

Drivers and Utilities CD, 98

drives

problems, 80

See hard drive

DVD drive

problems, 81

DVDs, 52

playing, 49

End User License

Agreement, 12

ergonomics information, 12

error messages, 83

ExpressCard slot

description, 20

ExpressCards

blanks, 67-68

CardBus technology, 45, 67

extended, 45, 67

installing, 67

removing, 68

slots, 45, 67

types, 45, 67

fan

description, 19, 23

FCC notice, 142

Files and Settings Transfer

Wizard, 26

floppy drive

connecting to a USB

connector, 21-22

hard drive

description, 24

problems, 81

replacing, 108

returning to Dell, 111

hardware

conflicts, 99

Dell Diagnostics, 77

Hardware Troubleshooter, 99

Help and Support Center, 13

help file

Windows Help and Support

Center, 13

hibernate mode, 42-43

hinge cover

removing, 123

icons

adjusting the size, 44

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Index 177

IEEE 1394 connector

description, 20

problems, 87

Internet connection

about, 25

options, 25

setting up, 25

IRQ conflicts, 99

keyboard

description, 17

numeric keypad, 35

problems, 87

removing, 125

shortcuts, 36

keyboard status lights

description, 18

keypad

numeric, 35

labels

Microsoft Windows, 12

Service Tag, 12

lost computer, 141

media control buttons

Dell MediaDirect button, 54

description, 17

media control buttons

(continued)

play/pause/Dell

MediaDirect, 17

media memory cards

blanks, 72

CardBus technology, 71

installing, 71

removing, 72

slots, 71

types, 71

memory

adding, 113, 115

installing, 112

removing, 114, 116

memory module cover, 23

messages

error, 83

Microsoft Windows label, 12

Mini PCI card

installing, 121

modem

installing, 119

modem connector

description, 21

modem cover

description, 24

module bay

device security screw, 111

swapping devices, 111

monitor

problems, 95

switching the video image, 33

network

Network Setup Wizard, 73

problems, 91

setting up, 73

network connector

description, 22

Network Setup Wizard, 73

operating system

CD, 14

reinstalling, 14

reinstalling Windows XP, 100

Operating System CD, 14

optical drive

description, 21

optical-drive-tray eject

button

description, 21

PC Restore, 101

playing CDs, 49

playing DVDs, 49

power

hibernate mode, 42

line conditioners, 30

management, 39

power options properties, 42

problems, 91

book.book Page 177 Wednesday, September 28, 2005 2:16 PM

178 Index

power (continued)

protection devices, 30

settings, 39

standby mode, 41

surge protectors, 30

UPS, 30

power light

conditions, 91

power management

adjusting settings, 44

QuickSet, 44

power management. See

power

printer

cable, 29

connecting, 29

problems, 92

setting up, 29

USB, 30

problems

blue screen, 89

CD drive, 81

CD-RW drive, 81

computer crashes, 88-89

computer does not start up, 88

computer stops responding, 88

conflicts, 99

Dell Diagnostics, 77

Dell MediaDirect, 89

drives, 80

DVD drive, 81

error messages, 83

hard drive, 81

IEEE 1394 connector, 87

keyboard, 87

lockups, 88

network, 91

problems (continued)

power, 91

power light conditions, 91

printer, 92

program crashes repeatedly, 88

program stops responding, 88

programs and Windows

compatibility, 89

restore computer to previous

operating state, 100

restore operating system to

previous state, 99

scanner, 93

slow computer

performance, 83, 90

software, 88-90

sound and speakers, 94

speaker, 94

spyware, 83, 90

technical support policy, 142

video and monitor, 95

Product Information

Guide, 12

QuickSet, 36, 44, 54

RAM. See memory

regulatory information, 12

regulatory notice

FCC, 142

reinstalling

Windows XP, 100

resolution

setting, 34

ResourceCD

Dell Diagnostics, 77

S/PDIF digital audio

enabling, 64

safety instructions, 12

scanner

problems, 93

screen. See monitor

security

device security screw, 111

security cable slot

description, 19

Service Tag, 12

software

conflicts, 99

problems, 89-90

sound

problems, 94

volume, 94

speaker

problems, 94

volume, 94

speakers

description, 17

specifications, 131

spyware, 83, 90

standby mode

about, 41, 43

password options, 43

book.book Page 178 Wednesday, September 28, 2005 2:16 PM

Index 179

stolen computer, 141

support

contacting Dell, 145

policy, 142

support website, 13

S-video TV-out connector

description, 20

System Restore, 99-100

system setup program

commonly used options, 138

purpose, 137

screens, 138

viewing, 137

taskbar

QuickSet icon, 44

technical support

policy, 142

toolbars

adjusting the size, 44

touch pad

cleaning, 142

customizing, 38

description, 17

transferring information to a

new computer, 26

traveling with the computer

by air, 140

identification tag, 139

packing, 139

tips, 140

troubleshooting

conflicts, 99

Dell Diagnostics, 77

external keyboard

problems, 87

Hardware Troubleshooter, 99

Help and Support Center, 13

restore computer to previous

operating state, 100

restore to previous state, 99

connecting, 55

enabling display settings in

Windows XP, 66

uninterruptible power supply.

See UPS

UPS, 30

USB connectors

description, 21-22

video

problems, 95

video connector

description, 22

volume

adjusting, 94

warranty information, 12

Windows XP

Device Driver Rollback, 97

enabling display settings for a

TV, 66

Files and Settings Transfer

Wizard, 26

Hardware Troubleshooter, 99

Help and Support Center, 13

hibernate mode, 42

Network Setup Wizard, 73

power options properties, 42

Program Compatibility

Wizard, 89

reinstalling, 14, 100

standby mode, 41

System Restore, 99-100

wireless

turning activity on and off, 44

wizards

Files and Settings Transfer

Wizard, 26

Network Setup Wizard, 73

Program Compatibility

Wizard, 89

book.book Page 179 Wednesday, September 28, 2005 2:16 PM

180 Index

book.book Page 180 Wednesday, September 28, 2005 2:16 PM

Dell 5HCKT Notebook Computer w/ Intel PRO/Wireless 2195ABG User Manual book

Dell Inc. Notebook Computer w/ Intel PRO/Wireless 2195ABG book

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