Dell 633ANH Intel Centrino Ultimate-N 6300 User Manual 1

Dell Inc. Intel Centrino Ultimate-N 6300 1

Contents

User Manual 1

SETUP GUIDE
SETUP GUIDEModel PP39L
Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.WARNING: A WARNING indicates a potential for property damage, personal injury, or death.If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.__________________Information in this document is subject to change without notice.© 2009 Dell Inc. All rights reserved.Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, and DellConnect are trademarks of Dell Inc.; Intel is a registered trademark and Core is a trademark of Intel Corporation in the United States and/or other countries; Microsoft, Windows, Windows Vista, and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.July 2009 P/N TD222 Rev. A00
3 Setting Up Your Studio Laptop . . . . . . . . . . .5Before Setting Up Your Computer . . . . . . . . . 5Connect the AC Adapter . . . . . . . . . . . . . . . .6Connect the Network Cable (Optional) . . . . . 7Press the Power Button . . . . . . . . . . . . . . . . .8Set Up Microsoft Windows. . . . . . . . . . . . . . . 9Install the SIM (Optional) . . . . . . . . . . . . . . . 10Enable or Disable Wireless (Optional). . . . . 12Connect to the Internet (Optional) . . . . . . . . 14Using Your Studio Laptop . . . . . . . . . . . . . .17Right Side Features . . . . . . . . . . . . . . . . . . . . 17Left Side Features . . . . . . . . . . . . . . . . . . . . . 21Computer Base and Keyboard Features . . . 24Touch Pad Gestures. . . . . . . . . . . . . . . . . . . . 26Media Controls. . . . . . . . . . . . . . . . . . . . . . . . 28Display Features . . . . . . . . . . . . . . . . . . . . . . 30Removing and Replacing the Battery . . . . . 32Using the Optical Drive . . . . . . . . . . . . . . . . . 34Software Features . . . . . . . . . . . . . . . . . . . . . 35Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Free Fall Sensor . . . . . . . . . . . . . . . . . . . . . . . 41Solving Problems . . . . . . . . . . . . . . . . . . . . .42Touch Screen Problems . . . . . . . . . . . . . . . . 42Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 43Network Problems . . . . . . . . . . . . . . . . . . . . . 45Power Problems. . . . . . . . . . . . . . . . . . . . . . . 46Memory Problems . . . . . . . . . . . . . . . . . . . . . 47Lockups and Software Problems . . . . . . . . . 48Contents
4 Using Support Tools. . . . . . . . . . . . . . . . . . .50Dell Support Center . . . . . . . . . . . . . . . . . . . . 50System Messages . . . . . . . . . . . . . . . . . . . . . 51Hardware Troubleshooter. . . . . . . . . . . . . . . 53Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 53Restoring Your Operating System . . . . . . .57System Restore . . . . . . . . . . . . . . . . . . . . . . . 57Dell Factory Image Restore . . . . . . . . . . . . . 59Operating System Reinstallation . . . . . . . . . 60Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .62Technical Support and Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 63Online Services . . . . . . . . . . . . . . . . . . . . . . . 64Automated Order-Status Service . . . . . . . . . 65Product Information. . . . . . . . . . . . . . . . . . . . 65Returning Items for Repair Under Warranty or for Credit . . . . . . . . . . . . . . . . . . . . . . . . . . 66Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 67Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 68Finding More Information and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .69Specifications . . . . . . . . . . . . . . . . . . . . . . .71Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .81Macrovision Product Notice. . . . . . . . . . . . . 81Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
5This section provides information about setting up your Studio 1557/1558 laptop. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer.Restricting airflow around your Studio laptop may cause it to overheat. To prevent overheating ensure that you leave at least 10.2 cm (4 inches) at the back of the computer and a minimum of 5.1 cm (2 inches) on all other sides. You should never put your computer in an enclosed space, such as a cabinet or drawer when it is powered on.WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.CAUTION: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer.Setting Up Your Studio Laptop
6Setting Up Your Studio Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector.WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer.NOTE: Connect the power cord to the adapter firmly and ensure that the light on the adapter is on when you turn on power.
7Setting Up Your Studio Laptop Connect the Network Cable (Optional)To use a wired network connection, connect the network cable.
8Setting Up Your Studio Laptop Press the Power Button
9Setting Up Your Studio Laptop Set Up Microsoft WindowsYour Dell computer is preconfigured with Microsoft® Windows® operating system. To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection.CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your computer unusable and you will need to reinstall the operating system.NOTE: It is recommended that you download and install the latest BIOS and drivers for your computer available on the Dell Support website at support.dell.com.
10Setting Up Your Studio Laptop Install the SIM (Optional)NOTE: Installing a SIM is not required if you are using an EVDO card to access the Internet.Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to the Internet. To access the Internet you must be within the network of your cellular service provider.To install the SIM: Turn off your computer.1. Remove the battery (see “Removing and Replacing the Battery” on page XX).2. In the battery bay, slide the SIM into the SIM card slot.3. Replace the battery (see “Removing and Replacing the Battery” on page XX).4. Turn on your computer.5.
11Setting Up Your Studio Laptop 3211battery bay2SIM card slot3SIM card
12Setting Up Your Studio Laptop Enable or Disable Wireless (Optional)Press the key or press the <Fn><F2> keys on the keyboard to enable or disable wireless. The wireless on or off icons appear on the screen to indicate the status.Wireless on:Wireless off:For information on changing the behavior of the Fn key, see “Media Controls” on page XX.
13Setting Up Your Studio Laptop
14Setting Up Your Studio Laptop Connect to the Internet (Optional)To connect to the Internet, you need an external modem or network connection and an Internet Service Provider (ISP).If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from the Dell website at www.dell.com.Setting Up a Wired ConnectionIf you are using a dial-up connection, •connect the telephone line to the external USB modem (optional) and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite •modem connection, contact your ISP or cellular telephone service for setup instructions.Setting Up a Wireless ConnectionNOTE: To set up your wireless router, see the documentation that shipped with your router.Before you can use your wireless Internet connection, you need to connect to your wireless router. Windows Vista®Ensure that wireless is enabled on your 1. computer (see “Enable or Disable Wireless” on page XX).Save and close any open files, and exit any 2. open programs.Click 3. Start → Connect To.Follow the instructions on the screen to 4. complete the setup.
15Setting Up Your Studio Laptop Windows® 7Ensure that wireless is enabled on your 1. computer (see “Enable or Disable Wireless” on page XX).Save and close any open files, and exit any 2. open programs.Click 3. Start → Control Panel→ Network and Sharing Center→ Connect to a network.Follow the instructions on the screen to 4. complete the setup. Setting Up Your Internet ConnectionISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country.If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.
16Setting Up Your Studio Laptop Windows Vista®NOTE: The following instructions are applicable to the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.Save and close any open files, and exit any 1. open programs.Click 2. Start → Control Panel.Click 3. Network and Internet→ Network and Sharing Center→ Set up a connection→ Connect to the Internet. The Connect to the Internet window appears.NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.Follow the instructions on the screen and 4. use the setup information provided by your ISP to complete the setup.Windows® 7Save and close any open files, and exit any 1. open programs.Click 2. Start → Control Panel→ Network and Sharing Center→ Set up a new connection or network→ Connect to the Internet. The Connect to the Internet window appears.NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.Follow the instructions on the screen and 3. use the setup information provided by your ISP to complete the setup.
17Your Studio 1557/1558 laptop has indicators and buttons that provide information and enable you to perform common tasks. The connectors on your computer provide the option of attaching additional devices. Right Side Features1234576Using Your Studio Laptop
18Using Your Studio Laptop 1ExpressCard slot – Provides support for additional memory, wired and wireless communications, multimedia, and security features. The slot supports 34 mm ExpressCards.NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC cards. NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot; blanks from other computers may not fit your computer. 2 8-in-1 Media Card Reader – Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards:Secure Digital (SD) memory card•Secure Digital Input/Output (SDIO) card•Secure Digital High Capacity (SDHC)•Secure Digital High Density (SDHD)•Memory Stick•Memory Stick PRO•MultiMedia Card (MMC)•xD-Picture Card • (type - M and type - H)NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no media card is installed in the slot; blanks from other computers may not fit your computer.3Optical drive – Plays or records CDs, DVDs, and Blu-ray Discs (optional). Ensure that the side with print or writing is facing upward when inserting discs.
19Using Your Studio Laptop 4 USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player.5 AC adapter connector — Connects to the AC adapter to power the computer and charge the battery.6 Battery status light — Turns on steadily or blinks to indicate the battery charge status. The light indicates the following states when the computer is powered bythe AC adapter:Solid white – the battery is charging.•Blinking amber – the battery is almost fully charged.•Off – the battery is fully charged.•the battery:Off – the battery is adequately charged or the computer is turned off.•Solid amber – the battery charge is low.•Blinking amber – the battery charge is critically low.•
20Using Your Studio Laptop 7 Power button and light — Turns the computer on or off when pressed. The light in the button indicates the following power states:Solid white • – The computer is on.Blinking white • – The computer is in standby mode.Off • – The computer is off or in hibernate state.
21Using Your Studio Laptop Left Side Features12345678
22Using Your Studio Laptop 1Security cable slot — Attaches a commercially available antitheft device to the computer.NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer.2 HDMI connector — Connects to a TV for both 5.1 audio and video signals.NOTE: When used with a monitor, only the video signal is read.3 VGA connector — Connects to video devices, such as a monitor or a projector.4 Network connector — Connects your computer to a network or a broadband device if you are using a wired network. The two lights next to the connector indicate status for wired network connection.5 USB 2.0 connectors (2) — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player.6 IEEE 1394a connector — Connects to high-speed serial multimedia devices, such as digital video cameras.7 Audio in/Microphone connector — Connects to a microphone or inputs signal for use with audio programs.
23Using Your Studio Laptop 8 Audio out/Headphone connectors (2) — Connects one or two pairs of headphones, or sends audio to a powered speaker or sound system. The audio signal is the same for both connectors.
24Using Your Studio Laptop Computer Base and Keyboard Features 132
25Using Your Studio Laptop 1Keyboard/Backlit Keyboard (optional) — If you have purchased the optional backlit keyboard, the F6 key has the backlit keyboard icon on it. The optional backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys.The media controls are also located on the keyboard. These keys control CD, DVD, Blu-ray Disc™ (optional), and media playback. Backlit keyboard brightness settings – Press the <F6> key to toggle the three lighting states (in the given order):half keyboard brightnessa. full keyboard brightnessb. no lightingc. For more information about the keyboard, see the Dell Technology Guide. 2Touch pad buttons — Provide left-click and right-click functions like those on a mouse.3Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected items, and right-click or left-click by tapping the surface.The touch pad supports the Scroll and Zoom features. To change the settings, double-click the Dell Touch pad icon in the notification area of your desktop.
26Using Your Studio Laptop Touch Pad GesturesZoomAllows you to increase or decrease the magnification of the screen content. The zoom feature includes:One finger zoom – Allows you to zoom in or out.To zoom in: Move a finger up in the zoom zone (extreme left of the touch pad).To zoom out: Move a finger down in the zoom zone (extreme left of the touch pad).Pinch – Allows you to zoom in or zoom out by moving two fingers apart or bringing them closer together on the touch pad.To zoom in: Move two fingers apart to enlarge the view of the active window.To zoom out: Move two fingers close together to reduce the view of the active window.
27Using Your Studio Laptop ScrollCircular scroll – Allows you to scroll up and down, or right and left.To scroll up and down:Move a finger in the vertical scroll zone (extreme right of the touch pad), in a clockwise circular motion to scroll up or counterclockwise circular motion to scroll down.To scroll right and left:Move a finger in the horizontal scroll zone (extreme bottom of the touch pad), in a clockwise circular motion to scroll right or counterclockwise circular motion to scroll left.
28Using Your Studio Laptop Media ControlsThe media control keys are located on the keyboard control media playback. To use the media controls, press the required key.You can configure the media control keys using the Function Key Behavior in the System Setup (BIOS) utility. The options in the Function Key Behavior setting are:Multimedia Key First – This is the default setting. Pressing any media control key performs the associated multimedia action. For function key, press <Fn> + the required function key.Function Key First – Pressing any function key performs the associated function. For multimedia action, press <Fn> + the required media control key.NOTE: The Multimedia Key First option is active only in the operating system.
29Using Your Studio Laptop Mute the sound Play or pauseDecrease the volume level Play the next track or chapterIncrease the volume level Eject the discPlay the previous track or chapter
30Using Your Studio Laptop Display FeaturesThe display panel holds a camera and accompanying dual microphones.12345
31Using Your Studio Laptop 1Left digital array microphone — Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording.2Camera activity indicator — Indicates if the camera is on and off.3Camera — Built-in camera for video capture, conferencing, and chat. 4Right digital array microphone — Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording.5Display — Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide.
32Using Your Studio Laptop Removing and Replacing the Battery1 2 3 1battery2battery bay3battery release latch
33Using Your Studio Laptop WARNING: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers.WARNING: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter). To remove the battery:Shut down the computer and turn it over. 1. Slide the battery release latch to the side.2. Slide the battery away from the battery bay.3. To replace the battery: Slide the battery into the battery bay, until it clicks into place.
34Using Your Studio Laptop Using the Optical Drive
35Using Your Studio Laptop This optical drive plays or records only standard-size and shape (12 cm) CDs and DVDs. Ensure that the side with print or writing is facing upward when inserting discs.CAUTION: Do not move the computer while playing the disc.Place the disc in the center of the disc slot, with the label facing upwards and gently push the disc into the slot. The drive will automatically pull the disc in and begin reading its content.To eject a disc from the drive, gently press the eject icon on the keyboard (see “Media Controls” on page XX).Software FeaturesNOTE: For more information about the features described in this section, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com.FastAccess Facial RecognitionYour computer may have the FastAccess facial recognition feature. This feature helps to keep your Dell computer secure by learning the unique appearance of your face and uses this to verify your identity to automatically supply login information when you would normally enter this information yourself (such as for logging into a Windows account or into secure websites). For more information, click Start → Programs→ FastAccess
36Using Your Studio Laptop Productivity and CommunicationYou can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files, and so on.Entertainment and MultimediaYou can use your computer to watch videos, play games, create your own CDs/DVDs, listen to music and internet radio stations. Your optical drive may support multiple disc media formats including CDs, DVDs, and Blu-ray Discs (optional).You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment.
37Using Your Studio Laptop Customizing the DesktopYou can use the customizing options available in your operating system to change the appearance, resolution, wallpaper, screensaver, and so on.Windows Vista®Right-click an open area of the desktop.1. Click 2. Personalize, to open the Personalize appearance and sounds window and learn more about your customization options.Windows® 7Right-click an open area of the desktop.1. Click 2. Personalize, to open the Change the visuals and sounds on your computer window and learn more about your customization options.
38Using Your Studio Laptop Dell DockThe Dell Dock is a group of icons that provide easy access to frequently used applications, files, and folders. You can personalize the Dock by adding shortcuts, changing the color, location, and so on. You can also create categories to group related shortcuts on the Dock.Add a CategoryRight-click the Dock, click 1. Add→ Category.In the 2. Add/Edit Category window, enter a title for the category in the Title field.Select an appropriate image for the 3. category from the Select an image: box. Click 4. Save. Add a Shortcut Drag and drop the icon to the Dock or category.Remove a Category or ShortcutRight-click the category or shortcut icon 1. on the Dock, and click Delete shortcut or Delete category. Follow the instructions on the screen. 2. Personalize the DockRight-click on the Dock, and click 1. Advanced Setting.Choose the option based on the changes 2. you want to make.
39Using Your Studio Laptop Customizing Your Energy SettingsYou can use the power options in your operating system to configure the power settings on your computer. Microsoft® Windows® operating system installed on your Dell computer provides the following options:Windows Vista®Dell Recommended• — This power option offers full performance when you need it and saves power during periods of inactivity.Power saver• — This power option saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime.High performance• — This power option provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance.Windows® 7Power saver• — This power option saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime.Balanced (recommended)• — This power option automatically balances the performance of your computer by consuming energy on capable hardware.
40Using Your Studio Laptop Transferring Information to a New ComputerWindows Vista®NOTE: The following steps are applicable for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.Click 1. Start → Control Panel→ System and Maintenance→ Welcome Center→ Transfer files and settings. If the User Account Control window appears, click Continue.Follow the instructions on the 2. Windows Easy Transfer wizard.Windows® 7Click 1. Start → Control Panel→ Getting Started→ Transfer files from another computer.Follow the instructions on the 2. Windows Easy Transfer wizard.Backing Up Your DataIt is recommended that you periodically back up files and folders on your computer. To back up files:Windows Vista®Click 1. Start → Control Panel→ System and Maintenance→ Back Up and Restore Center→ Back up files. If the User Account Control window appears, click Continue.NOTE: Certain editions of Windows Vista provide an option to back up your computer.Follow the instructions on the 2. Back Up Files wizard.
41Using Your Studio Laptop Windows® 7Click 1. Start → Control Panel→ Back Up and Restore.Click 2. Set up backup....Follow the instructions on the 3. Configure Backup wizard.Free Fall SensorFree fall sensor protects your computer hard drive from possible damage, by detecting a free fall state caused by accidental laptop drops. When a free fall state is detected, the hard drive is placed in a safe state to protect against damage to the read/write head and possible data loss. Your hard drive returns to normal operation, when the free fall state is no longer detected.
42This section provides troubleshooting information for your computer. If you cannot solve your problem using the following guidelines, see “Using Support Tools” on page XX or “Contacting Dell” on page XX.WARNING: Only trained service personnel should remove the computer cover. See the Service Manual on the Dell Support website at support.dell.com for advanced service instructions.WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practice information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.Touch Screen ProblemsSome or all multi-touch features are not working — Certain multi-touch features may be •disabled. To enable multi-touch features, click the Multi-touch settings icon in the system tray.Certain touch screen features may be •disabled. To enable the touch screen features, click Start → Control Panel→ Pen and Input Devices.The multi-touch feature may not be •supported by the application.Solving Problems
43Solving Problems If the touch screen starts losing its sensitivity — The touch screen may have foreign particles (such as sticky notes) that are blocking the touch sensors. To remove these particles:Turn off the computer.1. Disconnect the power cord from the wall 2. outlet.CAUTION: Do not use water or a cleaning liquid to wipe the touch screen.Use a clean, lint-free cloth (can spray mild, 3. non abrasive cleaner or water on cloth if needed, but not on screen) and wipe the surface and sides of the touch screen to remove any dirt or fingerprints. Beep CodesYour computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. The following repetitive beep codes help you troubleshoot problems with your computer.NOTE: To replace parts, see the Service Manual on the Dell Support website at support.dell.com.One beep — Possible motherboard failure; BIOS ROM checksum failureContact Dell (see “Contacting Dell” on page XX).Two beeps — No RAM detectedRemove the memory modules, reinstall •one module and restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without an error.
44Solving Problems If available, install memory modules of the •same type in your computer. If the problem persists, contact Dell (see •“Contacting Dell” on page XX).Three beeps — Possible motherboard failureContact Dell (see “Contacting Dell” on page XX).Four beeps — RAM read/write failureEnsure that no special memory module/•memory connector placement requirements exist (see the Service Manual on the Dell Support website at support.dell.com).Verify that the memory modules that you are •installing are compatible with your computer. For more information about the type of memory supported by your computer, see “Specifications” on page XX.If the problem persists, contact Dell (see •“Contacting Dell” on page XX).Five beeps — Real Time Clock failureReplace the battery.Six beeps — Video card or chip failureContact Dell (see “Contacting Dell” on page XX).Seven beeps — Processor failureContact Dell (see “Contacting Dell” on page XX).Eight beeps — Display failureContact Dell (see “Contacting Dell” on page XX).
45Solving Problems Network ProblemsWireless ConnectionsIf the wireless network connection is lost — The wireless router is offline or wireless has been disabled on the computer.Check your wireless router to ensure it is •powered on and connected to your data source (cable modem or network hub).Interference may be blocking or interrupting •your wireless connection. Try moving the computer closer to your wireless router.Re-establish your connection to the •wireless router (see “Setting Up a Wireless Connection” on page XX).Wired ConnectionsIf the wired network connection is lost — The cable is loose or damaged. Check the cable to ensure it is plugged in •and not damaged.The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status:Green — A good connection exists between •a 10-Mbps network and the computer. Orange — A good connection exists between •a 100/1000-Mbps network and the computer. Off — The computer is not detecting a •physical connection to the network.NOTE: The link integrity light on the network connector is only for the wired network connection. The link integrity light does not provide status for wireless connections.
46Solving Problems Power ProblemsIf the power light is off — The computer is either turned off or is not receiving power.Reseat the power cable into both the •power connector on the computer and the electrical outlet.If the computer is plugged into a power strip, •ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.Ensure that the electrical outlet is working •by testing it with another device, such as a lamp.Check the AC adapter cable connections. •If the AC adapter has a light, ensure that the light on the AC adapter is on.If the power light is solid white and the computer is not responding — The display may not be responding. Press the power button until the computer turns off and then turn it back on. If the power light is blinking white — The computer is in standby mode. Move the pointer using the connected mouse, or a finger on the touch pad, or press the power button to resume normal operation.If you encounter interference that hinders reception on your computer — An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are:Power, keyboard, and mouse extension cables.•Too many devices connected to a power strip.•Multiple power strips connected to the same •electrical outlet.
47Solving Problems Memory Problems If you receive an insufficient memory message —Save and close any open files and exit any •open programs you are not using to see if that resolves the problem.See the software documentation for •minimum memory requirements. If necessary, install additional memory (see the Service Manual on the Dell Support website at support.dell.com).Reseat the memory modules (see the •Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory.If you experience other memory problems — Ensure that you are following the memory •installation guidelines (see the Service Manual on the Dell Support website at support.dell.com).Check if the memory module is compatible •with your computer. Your computer supports DDR3 memory. For more information about the type of memory supported by your computer, see “Specifications” on page XX.Run the Dell Diagnostics (see “Dell •Diagnostics” on page XX).Reseat the memory modules (see the •Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory.
48Solving Problems Lockups and Software Problems If the computer does not start up — Ensure that the power cable is firmly connected to the computer and to the electrical outlet.If a program stops responding — End the program:Press <Ctrl><Shift><Esc> simultaneously.1. Click 2. Applications.Click the program that is no longer 3. respondingClick 4. End Task.If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.NOTE: Software usually includes installation instructions in its documentation or on the CD.If the computer stops responding or a solid blue screen appears — WARNING: You might lose data if you are unable to perform an operating system shutdown.If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer.If a program is designed for an earlier Microsoft® Windows® operating system — Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments.
49Solving Problems Windows Vista®Click 1. Start → Control Panel→ Programs→ Use an older program with this version of Windows.In the welcome screen, click 2. Next.Follow the instructions on the screen.3. Windows® 7Click 1. Start .In the search box, type 2. Use an older program with this version of Windows and press <Enter>.Follow the instructions on the 3. Program Compatibility wizard.If you have other software problems — Back up your files immediately.•Use a virus-scanning program to check the •hard drive or CDs.Save and close any open files or programs •and shut down your computer through the Start menu.Check the software documentation or •contact the software manufacturer for troubleshooting information:Ensure that the program is compatible –with the operating system installed on your computer.Ensure that your computer meets the –minimum hardware requirements needed to run the software. See the software documentation for information.Ensure that the program is installed and –configured properly.Verify that the device drivers do not –conflict with the program.If necessary, uninstall and then reinstall –the program.
50Dell Support CenterThe Dell Support Center helps you find the service, support, and system-specific information you need. To launch the application, click the icon in the taskbar.The Dell Support Center home page displays your computer’s model number, service tag, express service code, and service contact information.The home page also provides links to access:Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/ Recovery, and Windows operating system)Alerts (technical support alerts relevant to your computer)Assistance from Dell (Technical Support with DellConnect™, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PC CheckUp)About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories)For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com.Using Support Tools
51Using Support Tools System MessagesIf your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared.Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell for assistance (see “Contacting Dell” on page XX).CMOS checksum error — Possible motherboard failure or RTC battery low. Replace the battery (see the Service Manual on the Dell Support website at support.dell.com) or contact Dell (see “Contacting Dell” on page XX).CPU fan failure — CPU fan has failed. Replace the CPU fan (see the Service Manual on the Dell Support website at support.dell.com).Hard-disk drive failure — Possible hard drive failure during POST. Contact Dell for assistance (see “Contacting Dell” on page XX).Hard-disk drive read failure — Possible hard drive failure during HDD boot test. Contact Dell for assistance (see “Contacting Dell” on page XX).Keyboard failure — Keyboard failure or loose cable.To replace the keyboard, see the Service Manual on the Dell Support website at support.dell.com.
52Using Support Tools No boot device available — No bootable partition on hard drive, the hard drive cable is loose, or no bootable device exists.If the hard drive is your boot device, ensure •that the cables are connected and that the drive is installed properly and partitioned as a boot device.Enter system setup and ensure that the boot •sequence information is correct (see the Dell Technology Guide on the Dell Support website at support.dell.com).No timer tick interrupt — A chip on the system board might be malfunctioning or motherboard failure. Contact Dell for assistance (see “Contacting Dell” on page XX).USB over current error — Disconnect the USB device. Your USB device needs more power for it to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them.CAUTION - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem — S.M.A.R.T error, possible hard drive failure. Contact Dell for assistance (see “Contacting Dell” on page XX).
53Using Support Tools Hardware TroubleshooterIf a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.To start the Hardware Troubleshooter:Click 1. Start → Help and Support.Type 2. hardware troubleshooter in the search field and press <Enter> to start the search.In the search results, select the option that 3. best describes the problem and follow the remaining troubleshooting steps.Dell Diagnostics If you experience a problem with your computer, perform the checks in “Lockups and Software Problems” on page XX and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin.NOTE: Dell Diagnostics works only on Dell computers.NOTE: The Drivers and Utilities disc is optional and may not ship with your computer.See the System Setup section in the Service Manual to review your computer’s configuration information, and ensure that the device that you want to test appears in the system setup program and is active.Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc.
54Using Support Tools Starting Dell Diagnostics From Your Hard DriveThe Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page XX).Ensure that the computer is connected to an 1. electrical outlet that is known to be working properly.Turn on (or restart) your computer.2. When the DELL3. ™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities disc.If PSA is invoked:The PSA starts running tests.a. If the PSA completes successfully, you b. will receive the following message: “No problems have been found with this system so far. Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).” Press <y> to continue if you are c. experiencing memory issues, else press <n>.
55Using Support Tools You will receive the message d. “Booting Dell Diagnostic Utility Partition. Press any key to continue.”Press any key to go to the e. Choose An Option window.If PSA is not invoked:Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.Select the test you want to run.4. If a problem is encountered during a test, 5. a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see “Contacting Dell” on page XX).NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.When the tests are complete, close the test 6. screen to return to the Choose An Option window. To exit the Dell Diagnostics and to restart the computer, click Exit.Starting Dell Diagnostics From the Drivers and Utilities DiscInsert the1. Drivers and Utilities disc.Shut down and restart the computer. 2. When the DELL logo appears, press <F12> immediately.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.
56Using Support Tools When the boot device list appears, highlight 3. CD/DVD/CD-RW and press <Enter>.Select the 4. Boot from CD-ROM option from the menu that appears and press <Enter>.Type 5. 1 to start the CD menu and press <Enter> to proceed.Select 6. Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.Select the test you want to run.7. If a problem is encountered during a test, 8. a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see “Contacting Dell” on page XX).NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.When the tests are complete, close the test 9. screen to return to the Choose An Option window. To exit the Dell Diagnostics and restart the computer, click Exit.Remove the10. Drivers and Utilities disc.
57Restoring Your Operating SystemYou can restore your operating system in the following ways:System • Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.Dell • Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer. This procedure permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.If you received an Operating System disc •with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem.System RestoreThe Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible.
58Restoring Your Operating System CAUTION: Make regular backups of your data files. System Restore does not monitor your data files or recover them.NOTE: The procedures in this document are applicable for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.Starting System RestoreClick 1. Start .In the 2. Start Search box, type System Restore and press <Enter>.NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.Click 3. Next and follow the remaining prompts on the screen.In the event that System Restore did not resolve the issue, you may undo the last system restore.Undoing the Last System RestoreNOTE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.Click 1. Start .In the 2. Start Search box, type System Restore and press <Enter>.Click 3. Undo my last restoration and click Next.
59Restoring Your Operating System Dell Factory Image RestoreWARNING: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers.Use Dell Factory Image Restore only as the last method to restore your operating system. This option restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Dell Factory Image Restore.Performing Dell Factory Image RestoreTurn on the computer. When the Dell logo 1. appears, press <F8> several times to access the Advanced Boot Options window.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.Select 2. Repair Your Computer.The 3. System Recovery Options window appears.Select a keyboard layout and click 4. Next.To access the recovery options, log on as 5. a local user. To access the command prompt, type administrator in the User name field, then click OK.
60Restoring Your Operating System Click 6. Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears.NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.Click 7. Next. The Confirm Data Deletion screen appears. NOTE: If you do not want to proceed with Factory Image Restore, click Cancel.Select the checkbox to confirm that you 8. want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next.The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. Click 9. Finish to reboot the system.Operating System ReinstallationBefore You BeginIf you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See “System Restore” on page XX.CAUTION: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.To reinstall Windows, you need the following:Dell• Operating System disc
61Restoring Your Operating System Dell• Drivers and Utilities disc NOTE: The Drivers and Utilities disc contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities disc to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the disc, the Dell Drivers and Utilities disc and Operating System disc may not ship with your computer.Reinstalling Microsoft WindowsThe reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.Save and close any open files and exit any 1. open programs.Insert the 2. Operating System disc.Click 3. Exit if the Install Windows message appears.Restart the computer.4. When the DELL logo appears, press <F12> 5. immediately.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.When the boot device list appears, highlight 6. CD/DVD/CD-RW Drive and press <Enter>.Press any key to 7. Boot from CD-ROM. Follow the instructions on the screen to complete the installation.
62If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:See “Solving Problems” on page XX for 1. information and procedures that pertain to the problem your computer is experiencing.See the 2. Dell Technology Guide for more troubleshooting information.See “Dell Diagnostics” on page XX for 3. procedures on how to run Dell Diagnostics.Fill out the “Diagnostic Checklist” on 4. page XX.Use Dell’s extensive suite of online services 5. available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page XX for a more extensive list of Dell Support online.If the preceding steps have not resolved the 6. problem, see “Contacting Dell” on page XX.NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.NOTE: Dell’s Express Service Code system may not be available in all countries.When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.Getting Help
63Getting Help Technical Support and Customer ServiceDell’s support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.To contact Dell’s support service, see “Before You Call” on page XX and then see the contact information for your region or go to support.dell.com.DellConnect DellConnect™ is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem, and repair it all under your supervision. For more information, go to www.dell.com/dellconnect.
64Getting Help Online ServicesYou can learn about Dell products and services on the following websites:www.dell.com•www.dell.com/ap• (Asian/Pacific countries only)www.dell.com/jp• (Japan only)www.euro.dell.com• (Europe only)www.dell.com/la• (Latin American and Caribbean countries)www.dell.ca• (Canada only)You can access Dell Support through the following websites and e-mail addresses:Dell Support websitessupport.dell.com•support.jp.dell.com• (Japan only)support.euro.dell.com• (Europe only)supportapj.dell.com• (Asia Pacific only)Dell Support e-mail addressesmobile_support@us.dell.com•support@us.dell.com• la-techsupport@dell.com• (Latin America and Caribbean countries only)apsupport@dell.com• (Asian/Pacific countries only)Dell Marketing and Sales e-mail addressesapmarketing@dell.com• (Asian/Pacific countries only)sales_canada@dell.com• (Canada only)Anonymous file transfer protocol (FTP)ftp.dell.com•Log in as user: anonymous, and use your e-mail address as your password.
65Getting Help Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see “Contacting Dell” on page XX.If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see “Contacting Dell” on page XX.Product InformationIf you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see “Contacting Dell” on page XX.
66Getting Help Returning Items for Repair Under Warranty or for CreditPrepare all items being returned, whether for repair or credit, as follows:NOTE: Before you return the product to Dell, make sure to back up any data on the hard drive and on any other storage device in the product. Remove any and all confidential, proprietary and personal information, as well as removable media, such as CDs and PC Cards. Dell is not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.Call Dell to obtain a Return Material 1. Authorization Number, and write it clearly and prominently on the outside of the box.For the telephone number to call for your 2. region, see “Contacting Dell” on page XX.Include a copy of the invoice and a letter 3. describing the reason for the return.Include a copy of the Diagnostics Checklist 4. (see “Diagnostic Checklist” on page XX), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see “Dell Diagnostics” on page XX).Include any accessories that belong with the 5. item(s) being returned (power cables, software, guides, and so on) if the return is for credit.Pack the equipment to be returned in the 6. original (or equivalent) packing materials.NOTE: You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.NOTE: Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.
67Getting Help Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Diagnostic ChecklistName:•Date:•Address:•Phone number:•Service Tag (bar code on the back or bottom •of the computer):Express Service Code:•Return Material Authorization Number (if •provided by Dell support technician):Operating system and version:•Devices:•Expansion cards:•Are you connected to a network? Yes /No•Network, version, and network adapter:•Programs and versions:•See your operating system documentation to determine the contents of the computer’s start-up files. If the computer is connected to
68Getting Help a printer, print each file. Otherwise, record the contents of each file before calling Dell.Error message, beep code, or diagnostic •code:Description of problem and troubleshooting •procedures you performed:Contacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355).NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:Visit 1. support.dell.com.Verify your country or region in the 2. Choose A Country/Region drop-down menu at the bottom of the page. Click 3. Contact Us on the left side of the page.Select the appropriate service or support link 4. based on your need.Choose the method of contacting Dell that is 5. convenient for you.
69Finding More Information and ResourcesIf you need to: See:reinstall your operating system the Operating System discrun a diagnostic program for your computer, reinstall laptop system software, or update drivers for your computer, and readme filesthe Drivers and Utilities discNOTE: Drivers and documentation updates can be found on the Dell™ Support website at support.dell.com.learn more about your operating system, maintaining peripherals, Internet, Bluetooth®, networking, and e-mailthe Dell Technology Guide installed on your hard driveupgrade your computer with new or additional memory, or a new hard drivereinstall or replace a worn or defective partthe Service Manual on the Dell Support website at support.dell.comNOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer.
70Finding More Information and Resources If you need to: See:find safety best practices information for your computer review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreementthe safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliancefind your Service tag/Express Service Code — You must use the service tag to identify your computer on support.dell.com or to contact technical supportthe back or bottom of your computerfind drivers and downloadsaccess technical support and product helpcheck on your order status for new purchasesfind solutions and answers to common questionslocate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced usersthe Dell™ Support website at support.dell.com
71System ModelStudio 1557/1558This section provides information that you may need when setting up, updating drivers for, and upgrading your computer. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start → Help and Support and select the option to view information about your computer.ProcessorType L2 cacheIntel® Core™2 DuoIntel Core2 Quad512 KB1 MBL1 cache 64 KB for Dual-Core (Intel - 32 KB per core) 128 KB for Quad-Core (Intel - 32 KB per core)L3 cache up to 8 MB of shared data for Quad-Coreup to 4 MB of shared data for Dual-CoreExternal bus frequency800/1066 MHzSpecifications
72Specications Computer InformationSystem chipset TBDData bus widthDRAM bus widthProcessor address bus widthFlash EPROMGraphics busPCI busExpressCardExpressCard controllerIntel ICH9MCards supported ExpressCard/34 (34 mm) 1.5 V and 3.3 VConnector size 26 pinsMemoryConnectors two user-accessible SODIMM connectorsCapacities 1 GB, 2 GB, and 4 GBMemory type 1067/1333 MHz SODIMM DDR3 Minimum Memory 1 GB (single channel)Maximum Memory8 GB (dual channel - 4GB x 2)
73Specications MemoryNOTE: For instructions on upgrading your memory, see the Service Manual on the Dell Support website at support.dell.com.ConnectorsAudio one microphone-in connector, two stereo headphones/speakers connectorsIEEE 1394a 4-pin mini, non-powered connectorMini-Card one Type IIIA full Mini-Card slot, one half-size Mini-Card slotHDMI 19 pinsNetwork adapter RJ45 connectorUSB three four-pin USB 2.0-compliant connectorsConnectorsVideo 15-hole connectorCommunicationsModem type (optional)External V.92 56K USB modemModem controller Hardware modemModem interface USBNetwork adapter 10/100/1000 Ethernet LAN on system boardWireless WLAN, WiMax a/b/g/n, UWB, and WWAN ExpressCard with Bluetooth® wireless technology
74Specications VideoDiscrete:Video type integrated on system boardVideo controller TBDVideo memoryUMA:Video type integrated on system boardVideo controller TBDVideo memoryLCD interface Low Voltage Differential Signaling (LVDS)TV support HDMI 1.2AudioAudio type IDT 92HD73C High Definition Audio codecAudio controller 5.1 channel High Definition AudioStereo conversion 24-bit (analog-to-digital and digital-to-analog)Internal Interface Intel High Definition AudioSpeaker two 4.5-ohm speakers and one 4 ohm subwooferInternal speaker amplifier2 watt per channel into 4.5 ohm and 3 watt per channel subwoofer Volume controls program menus and media controls
75Specications CameraPixel 2.0 megapixelVideo resolution 320 x 240 ~1600 x 1200 (640 x 480 at 30 fps)Diagonal viewing angle66°DisplayType 15.6” HD LED backlight, TrueLife15.6” HD+ LED backlight, TrueLife15.6” Ultrasharp FHD LED backlight, TrueLifeDimensions:Height 193.5 mm (7.61 inches)Width 344.2 mm (13.55 inches)DisplayDiagonal 396.2 mm (15.60 inches)Maximum resolutionHD: 1366 x 768HD+: 1600 x 900FHD: 1920 x 1080Refresh rate 60 HzOperating angle 0° (closed) to 140°Viewing Angles:Horizontal HD: 40/40HD+/FHD: 60/60Vertical HD: 15/30HD+/FHD: 50/50Pixel pitch HD: 0.252 x 0.252 mm HD+: 0.215 x 0.215 mmFHD: 0.18 x 0.18 mm
76Specications DisplayControls brightness can be controlled through keyboard shortcuts (see the Dell Technology Guide for more information)Keyboard (Backlit)Number of keys 86 (U.S. and Canada); 102 (Europe); 105 (Japan); 104 (Brazil)Layout QWERTY/AZERTY/KanjiTouch PadX/Y position resolution (graphics table mode)240 cpiSizeWidth 73.09 mm (2.87-inches) sensor-active areaHeight 40.09 mm (1.57-inches) rectangleBatteryType 4-cell/6-cell/9-cell “smart” lithium ion Depth 48.3 mm (1.9 inches) (4/6/9-cell)
77Specications BatteryHeight 20.4 mm (0.8 inches) (4/6-cell)37.8 mm (1.5 inches) (9-cell)Width 206.6 mm (8.13 inches) (4/6-cell)284.9 mm (11.2 inches) (9-cell)Weight 0.24 kg (0.54 lb) (4-cell)0.34 kg (0.75 lb) (6-cell)0.50 kg (1.10 lb) (9-cell)Voltage 11.1 VDC (6/9-cell)14.8 VDC (4-cell)Charge time (approximate):4 hours (when the computer is turned off)BatteryOperating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See the Dell Technology Guide for more information.Life span (approximate)300 discharge/charge cyclesTemperature range:Operating 0° to 35°C (32° to 95°F)Storage –40° to 65°C (–40° to 149°F)
78Specications BatteryCoin-cell battery CR-2032AC AdapterInput voltage 100–240 VAC 115–230 VAC (Auto-Air Adapter)Input current (maximum)1.5 A 2.5 A (Auto-Air Adapter)Input frequency 50–60 HzOutput power 65 W or 90 WOutput current (90 W)5.62 A (maximum at 4-second pulse)4.62 A (continuous)AC AdapterOutput current (65 W)4.34 A (maximum at 4-second pulse)3.34 A (continuous) Rated output voltage19.5 +/- 1 VDCDimensions:65 W (E-Series)Height 16 mm (0.60 inches)15 mm (0.59 inches) (Auto-Air Adapter)Width 66 mm (2.6 inches) Depth 127 mm (5.0 inches)
79Specications AC AdapterWeight (with cables)0.29 kg (0.64 lb)0.26 kg (0.57 lb) (Auto-Air Adapter, without AC cord and DC extension cord) 90 W (E-Series)Height 16 mm (0.6 inches)Width 70 mm (2.8 inches)Depth 147 mm (5.8 inches)Weight (with cables)0.34 kg (0.76 lb)Temperature ranges:Operating 0° to 35°C (32° to 95°F) 0° to 40°C (32° to 104°F) (Auto-Air Adapter)AC AdapterStorage –40° to 65°C (–40° to 149°F)–40° to 70°C (–40° to 158°F) (Auto-Air Adapter)PhysicalHeight 25.3 mm to 38.9 mm (0.10 inches to 1.23 inches)Width 371.6 mm (14.63 inches)Depth 253.0 mm (9.96 inches)Weight (with 4-cell battery):configurable to less than 2.45 kg (5.4 lb)
80Specications Computer EnvironmentTemperature range:Operating 0° to 35°C (32° to 95°F)Storage –40° to 65°C (–40° to 149°F)Relative humidity (maximum): Operating 10% to 90% (noncondensing)Storage 5% to 95% (noncondensing)Maximum vibration (using a random vibration spectrum that simulates user environment):Operating 0.66 GRMSNon-Operating 1.30 GRMSComputer EnvironmentMaximum shock (for operating — measured with Dell Diagnostics running on the hard drive and a 2-ms half-sine pulse; for non-operating — measured with hard drive in head-parked position and a 2-ms half-sine pulse):Operating 110 GNon-Operating 160 GAltitude (maximum):Operating –15.2 to 3048 m ( –50 to 10,000 ft)Storage –15.2 to 10,668 m (–50 to 35,000 ft)Airborne contaminant levelG2 or lower as defined by ISA-S71.04-1985
81AppendixMacrovision Product NoticeThis product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
82AAC adaptersize and weight 78, 79airflow, allowing 5Bbackupscreating 40Ccalling Dell 67CDs, playing and creating 36chipset 72computer capabilities 36computer, setting up 5conserving energy 39Contacting Dell online 68customer service 63customizingyour desktop 36your energy settings 39Ddamage, avoiding 5data, backing up 40DellConnect 63Dell Diagnostics 53Dell Dock 38Dell Factory Image Restore 57Dell Support Center 50Dell support website 70Dell Technology GuideIndex
83Index for further information 69Diagnostic Checklist 67disc drivesupported disc sizes 34discsusing 34drivers and downloads 70DVDs, playing and creating 36Eemail addressesfor technical support 64energyconserving 39expansion bus 73Ffinding more information 69FTP login, anonymous 64Hhardware problemsdiagnosing 53Hardware Troubleshooter 53helpgetting assistance and support 62horizontal and vertical stand options 6Iinstalling the stand 6Internet connection 14ISPInternet Service Provider 14Mmemory problemssolving 47memory support 72
84Index Nnetwork connectionfixing 45network speedtesting 45Ppower problems, solving 46power strips, using 6problems, solving 42processor 71productsinformation and purchasing 65Rreinstalling Windows 57resources, finding more 69restoring factory image 59Ssetup, before you begin 5shipping productsfor return or repair 66software features 35software problems 48solving problems 42specifications 71support email addresses 64support sitesworldwide 63System Messages 51System Restore 57Vventilation, ensuring 5
85Index Wwarranty returns 66Windows, reinstalling 57Windows Vista®Program Compatibility Wizard 48reinstalling 61wired networknetwork cable, connecting 7wireless network connection 45
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