Dell 633ANH Intel Centrino Ultimate-N 6300 User Manual 1
Dell Inc. Intel Centrino Ultimate-N 6300 1
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Contents
- 1. User Manual
- 2. User Manual 1
- 3. User Manual 2
User Manual 1
SETUP GUIDE
SETUP GUIDE
Model PP39L
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.
__________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text:
Dell
, the
DELL
logo,
YOURS IS HERE
, and
DellConnect
are trademarks of Dell Inc.;
Intel
is a registered trademark and
Core
is a trademark of Intel Corporation in the United States and/or other countries;
Microsoft
,
Windows
,
Windows Vista
, and
Windows Vista
start button logo are either trademarks or registered trademarks
of Microsoft Corporation in the United States and/or other countries;
Bluetooth
is a registered trademark owned by
Bluetooth SIG, Inc. and is used by Dell under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
July 2009 P/N TD222 Rev. A00
3
Setting Up Your Studio Laptop . . . . . . . . . . .5
Before Setting Up Your Computer . . . . . . . . . 5
Connect the AC Adapter . . . . . . . . . . . . . . . .6
Connect the Network Cable (Optional) . . . . . 7
Press the Power Button . . . . . . . . . . . . . . . . .8
Set Up Microsoft Windows. . . . . . . . . . . . . . . 9
Install the SIM (Optional) . . . . . . . . . . . . . . . 10
Enable or Disable Wireless (Optional). . . . . 12
Connect to the Internet (Optional) . . . . . . . . 14
Using Your Studio Laptop . . . . . . . . . . . . . .17
Right Side Features . . . . . . . . . . . . . . . . . . . . 17
Left Side Features . . . . . . . . . . . . . . . . . . . . . 21
Computer Base and Keyboard Features . . . 24
Touch Pad Gestures. . . . . . . . . . . . . . . . . . . . 26
Media Controls. . . . . . . . . . . . . . . . . . . . . . . . 28
Display Features . . . . . . . . . . . . . . . . . . . . . . 30
Removing and Replacing the Battery . . . . . 32
Using the Optical Drive . . . . . . . . . . . . . . . . . 34
Software Features . . . . . . . . . . . . . . . . . . . . . 35
Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Free Fall Sensor . . . . . . . . . . . . . . . . . . . . . . . 41
Solving Problems . . . . . . . . . . . . . . . . . . . . .42
Touch Screen Problems . . . . . . . . . . . . . . . . 42
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Network Problems . . . . . . . . . . . . . . . . . . . . . 45
Power Problems. . . . . . . . . . . . . . . . . . . . . . . 46
Memory Problems . . . . . . . . . . . . . . . . . . . . . 47
Lockups and Software Problems . . . . . . . . . 48
Contents
4
Using Support Tools. . . . . . . . . . . . . . . . . . .50
Dell Support Center . . . . . . . . . . . . . . . . . . . . 50
System Messages . . . . . . . . . . . . . . . . . . . . . 51
Hardware Troubleshooter. . . . . . . . . . . . . . . 53
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 53
Restoring Your Operating System . . . . . . .57
System Restore . . . . . . . . . . . . . . . . . . . . . . . 57
Dell Factory Image Restore . . . . . . . . . . . . . 59
Operating System Reinstallation . . . . . . . . . 60
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .62
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Online Services . . . . . . . . . . . . . . . . . . . . . . . 64
Automated Order-Status Service . . . . . . . . . 65
Product Information. . . . . . . . . . . . . . . . . . . . 65
Returning Items for Repair Under Warranty
or for Credit . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 67
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 68
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Specifications . . . . . . . . . . . . . . . . . . . . . . .71
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Macrovision Product Notice. . . . . . . . . . . . . 81
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
5
This section provides information about setting
up your Studio 1557/1558 laptop.
Before Setting Up Your
Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your Studio
laptop may cause it to overheat. To prevent
overheating ensure that you leave at least
10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never put your computer in an
enclosed space, such as a cabinet or drawer
when it is powered on.
WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not store your Dell™
computer in a low-airflow environment,
such as a closed briefcase, while it is
running. Restricting the airflow can
damage the computer or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.
CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.
Setting Up Your Studio Laptop
6
Setting Up Your Studio Laptop
Connect the AC Adapter
Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
NOTE: Connect the power cord to the adapter firmly and ensure that the light on the adapter is
on when you turn on power.
7
Setting Up Your Studio Laptop
Connect the Network Cable (Optional)
To use a wired network connection, connect the network cable.
8
Setting Up Your Studio Laptop
Press the Power Button
9
Setting Up Your Studio Laptop
Set Up Microsoft Windows
Your Dell computer is preconfigured with Microsoft® Windows® operating system. To set up
Windows for the first time, follow the instructions on the screen. These steps are mandatory
and may take some time to complete. The Windows setup screens will take you through several
procedures including accepting license agreements, setting preferences, and setting up an Internet
connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.
NOTE: It is recommended that you download and install the latest BIOS and drivers for your
computer available on the Dell Support website at support.dell.com.
10
Setting Up Your Studio Laptop
Install the SIM (Optional)
NOTE: Installing a SIM is not required if you are using an EVDO card to access the Internet.
Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to the
Internet. To access the Internet you must be within the network of your cellular service provider.
To install the SIM:
Turn off your computer.1.
Remove the battery (see “Removing and Replacing the Battery” on page XX).2.
In the battery bay, slide the SIM into the SIM card slot.3.
Replace the battery (see “Removing and Replacing the Battery” on page XX).4.
Turn on your computer.5.
11
Setting Up Your Studio Laptop
3
21
1battery bay
2SIM card slot
3SIM card
12
Setting Up Your Studio Laptop
Enable or Disable Wireless (Optional)
Press the key or press the <Fn><F2> keys on the keyboard to enable or disable wireless. The
wireless on or off icons appear on the screen to indicate the status.
Wireless on:
Wireless off:
For information on changing the behavior of the Fn key, see “Media Controls” on page XX.
13
Setting Up Your Studio Laptop
14
Setting Up Your Studio Laptop
Connect to the Internet
(Optional)
To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).
If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one from the Dell website at
www.dell.com.
Setting Up a Wired Connection
If you are using a dial-up connection, •
connect the telephone line to the external
USB modem (optional) and to the telephone
wall connector before you set up your
Internet connection.
If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
Setting Up a Wireless Connection
NOTE: To set up your wireless router, see
the documentation that shipped with your
router.
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
Windows Vista
®
Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page XX).
Save and close any open files, and exit any 2.
open programs.
Click 3. Start → Connect To.
Follow the instructions on the screen to 4.
complete the setup.
15
Setting Up Your Studio Laptop
Windows
®
7
Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page XX).
Save and close any open files, and exit any 2.
open programs.
Click 3. Start → Control Panel→ Network
and Sharing Center→ Connect to a network.
Follow the instructions on the screen to 4.
complete the setup.
Setting Up Your Internet Connection
ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.
If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.
Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.
16
Setting Up Your Studio Laptop
Windows Vista
®
NOTE: The following instructions are
applicable to the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.
Save and close any open files, and exit any 1.
open programs.
Click 2. Start → Control Panel.
Click 3. Network and Internet→ Network and
Sharing Center→ Set up a connection→
Connect to the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.
Windows
®
7
Save and close any open files, and exit any 1.
open programs.
Click 2. Start → Control Panel→ Network
and Sharing Center→ Set up a new
connection or network→ Connect to the
Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
Follow the instructions on the screen and 3.
use the setup information provided by your
ISP to complete the setup.
17
Your Studio 1557/1558 laptop has indicators and buttons that provide information and enable you to
perform common tasks. The connectors on your computer provide the option of attaching additional
devices.
Right Side Features
12
3
45
7
6
Using Your Studio Laptop
18
Using Your Studio Laptop
1ExpressCard slot – Provides support for additional memory, wired and wireless
communications, multimedia, and security features. The slot supports 34 mm ExpressCards.
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC cards.
NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no
ExpressCard is installed in the slot; blanks from other computers may not fit your computer.
2 8-in-1 Media Card Reader – Provides a fast and convenient way to view and
share digital photos, music, videos, and documents stored on the following digital memory
cards:
Secure Digital (SD) memory card•
Secure Digital Input/Output (SDIO) card•
Secure Digital High Capacity (SDHC)•
Secure Digital High Density (SDHD)•
Memory Stick•
Memory Stick PRO•
MultiMedia Card (MMC)•
xD-Picture Card • (type - M and type - H)
NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is
installed in the slot; blanks from other computers may not fit your computer.
3Optical drive – Plays or records CDs, DVDs, and Blu-ray Discs (optional). Ensure that the side
with print or writing is facing upward when inserting discs.
19
Using Your Studio Laptop
4 USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
5 AC adapter connector — Connects to the AC adapter to power the computer and charge
the battery.
6 Battery status light — Turns on steadily or blinks to indicate the battery charge status.
The light indicates the following states when the computer is powered by
the AC adapter
:
Solid white – the battery is charging.•
Blinking amber – the battery is almost fully charged.•
Off – the battery is fully charged.•
the battery
:
Off – the battery is adequately charged or the computer is turned off.•
Solid amber – the battery charge is low.•
Blinking amber – the battery charge is critically low.•
20
Using Your Studio Laptop
7 Power button and light — Turns the computer on or off when pressed.
The light in the button indicates the following power states:
Solid white • – The computer is on.
Blinking white • – The computer is in standby mode.
Off • – The computer is off or in hibernate state.
21
Using Your Studio Laptop
Left Side Features
1
2
3
4
5
67
8
22
Using Your Studio Laptop
1Security cable slot — Attaches a commercially available antitheft device to the computer.
NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on
your computer.
2 HDMI connector — Connects to a TV for both 5.1 audio and video signals.
NOTE: When used with a monitor, only the video signal is read.
3 VGA connector — Connects to video devices, such as a monitor or a projector.
4 Network connector — Connects your computer to a network or a broadband device if
you are using a wired network. The two lights next to the connector indicate status for wired
network connection.
5 USB 2.0 connectors (2) — Connects to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
6 IEEE 1394a connector — Connects to high-speed serial multimedia devices, such as
digital video cameras.
7 Audio in/Microphone connector — Connects to a microphone or inputs signal for use
with audio programs.
23
Using Your Studio Laptop
8 Audio out/Headphone connectors (2) — Connects one or two pairs of headphones, or
sends audio to a powered speaker or sound system. The audio signal is the same for both
connectors.
24
Using Your Studio Laptop
Computer Base and Keyboard Features
1
3
2
25
Using Your Studio Laptop
1Keyboard/Backlit Keyboard (optional) — If you have purchased the optional backlit keyboard,
the F6 key has the backlit keyboard icon on it. The optional backlit keyboard provides
visibility in dark environments by illuminating all symbols on the keys.
The media controls are also located on the keyboard. These keys control CD, DVD, Blu-ray
Disc™ (optional), and media playback.
Backlit keyboard brightness settings – Press the <F6> key to toggle the three lighting
states (in the given order):
half keyboard brightnessa.
full keyboard brightnessb.
no lightingc.
For more information about the keyboard, see the
Dell Technology Guide
.
2Touch pad buttons — Provide left-click and right-click functions like those on a mouse.
3Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected
items, and right-click or left-click by tapping the surface.
The touch pad supports the Scroll and Zoom features. To change the settings, double-click the
Dell Touch pad icon in the notification area of your desktop.
26
Using Your Studio Laptop
Touch Pad Gestures
Zoom
Allows you to increase or decrease the
magnification of the screen content. The zoom
feature includes:
One finger zoom – Allows you to zoom in or out.
To zoom in
: Move a finger up in
the zoom zone (extreme left of
the touch pad).
To zoom out
: Move a finger
down in the zoom zone (extreme
left of the touch pad).
Pinch – Allows you to zoom in or zoom out
by moving two fingers apart or bringing them
closer together on the touch pad.
To zoom in
: Move two fingers
apart to enlarge the view of
the active window.
To zoom out
: Move two fingers
close together to reduce the
view of the active window.
27
Using Your Studio Laptop
Scroll
Circular scroll – Allows you to scroll up and
down, or right and left.
To scroll up and down:
Move a finger in the vertical
scroll zone (extreme right of
the touch pad), in a clockwise
circular motion to scroll up
or counterclockwise circular
motion to scroll down.
To scroll right and left:
Move a finger in the horizontal
scroll zone (extreme bottom of
the touch pad), in a clockwise
circular motion to scroll right
or counterclockwise circular
motion to scroll left.
28
Using Your Studio Laptop
Media Controls
The media control keys are located on the keyboard control media playback. To use the media
controls, press the required key.
You can configure the media control keys using the Function Key Behavior in the System Setup
(BIOS) utility. The options in the Function Key Behavior setting are:
Multimedia Key First – This is the default setting. Pressing any media control key performs the
associated multimedia action. For function key, press <Fn> + the required function key.
Function Key First – Pressing any function key performs the associated function. For multimedia
action, press <Fn> + the required media control key.
NOTE: The Multimedia Key First option is active only in the operating system.
29
Using Your Studio Laptop
Mute the sound Play or pause
Decrease the volume level Play the next track or chapter
Increase the volume level Eject the disc
Play the previous track or chapter
30
Using Your Studio Laptop
Display Features
The display panel holds a camera and accompanying dual microphones.
1
23
4
5
31
Using Your Studio Laptop
1Left digital array microphone — Combines with the right digital array microphone to provide
high quality sound for video chatting and voice recording.
2Camera activity indicator — Indicates if the camera is on and off.
3Camera — Built-in camera for video capture, conferencing, and chat.
4Right digital array microphone — Combines with the left digital array microphone to provide
high quality sound for video chatting and voice recording.
5Display — Your display can vary based on selections you made when purchasing your
computer. For more information about displays, see the
Dell Technology Guide
.
32
Using Your Studio Laptop
Removing and Replacing the Battery
1 2 3 1battery
2battery bay
3battery release latch
33
Using Your Studio Laptop
WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.
WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).
To remove the battery:
Shut down the computer and turn it over. 1.
Slide the battery release latch to the side.2.
Slide the battery away from the battery bay.3.
To replace the battery:
Slide the battery into the battery bay, until it clicks into place.
34
Using Your Studio Laptop
Using the Optical Drive
35
Using Your Studio Laptop
This optical drive plays or records only
standard-size and shape (12 cm) CDs and DVDs.
Ensure that the side with print or writing is
facing upward when inserting discs.
CAUTION: Do not move the computer while
playing the disc.
Place the disc in the center of the disc slot, with
the label facing upwards and gently push the
disc into the slot. The drive will automatically
pull the disc in and begin reading its content.
To eject a disc from the drive, gently press
the eject icon on the keyboard (see “Media
Controls” on page XX).
Software Features
NOTE: For more information about the
features described in this section, see
the Dell Technology Guide on your hard
drive or on the Dell Support website at
support.dell.com.
FastAccess Facial Recognition
Your computer may have the FastAccess facial
recognition feature. This feature helps to keep
your Dell computer secure by learning the
unique appearance of your face and uses this to
verify your identity to automatically supply login
information when you would normally enter this
information yourself (such as for logging into
a Windows account or into secure websites).
For more information, click
Start → Programs→ FastAccess
36
Using Your Studio Laptop
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.
After connecting to the Internet, you can access
websites, setup an e-mail account, upload and
download files, and so on.
Entertainment and Multimedia
You can use your computer to watch videos,
play games, create your own CDs/DVDs, listen
to music and internet radio stations. Your
optical drive may support multiple disc media
formats including CDs, DVDs, and Blu-ray Discs
(optional).
You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.
37
Using Your Studio Laptop
Customizing the Desktop
You can use the customizing options available
in your operating system to change the
appearance, resolution, wallpaper, screensaver,
and so on.
Windows Vista
®
Right-click an open area of the desktop.1.
Click 2. Personalize, to open the Personalize
appearance and sounds window and learn
more about your customization options.
Windows
®
7
Right-click an open area of the desktop.1.
Click 2. Personalize, to open the Change
the visuals and sounds on your computer
window and learn more about your
customization options.
38
Using Your Studio Laptop
Dell Dock
The Dell Dock is a group of icons that provide easy access to frequently used applications, files, and
folders. You can personalize the Dock by adding shortcuts, changing the color, location, and so on.
You can also create categories to group related shortcuts on the Dock.
Add a Category
Right-click the Dock, click 1. Add→ Category.
In the 2. Add/Edit Category window, enter a
title for the category in the Title field.
Select an appropriate image for the 3.
category from the Select an image: box.
Click 4. Save.
Add a Shortcut
Drag and drop the icon to the Dock or
category.
Remove a Category or Shortcut
Right-click the category or shortcut icon 1.
on the Dock, and click Delete shortcut or
Delete category.
Follow the instructions on the screen. 2.
Personalize the Dock
Right-click on the Dock, and click 1.
Advanced Setting.
Choose the option based on the changes 2.
you want to make.
39
Using Your Studio Laptop
Customizing Your Energy Settings
You can use the power options in your operating
system to configure the power settings on your
computer. Microsoft® Windows® operating
system installed on your Dell computer provides
the following options:
Windows Vista
®
Dell Recommended• — This power option
offers full performance when you need it and
saves power during periods of inactivity.
Power saver• — This power option saves
power on your computer by reducing system
performance to maximize the life of the
computer and by reducing the amount of
energy consumed by your computer over its
lifetime.
High performance• — This power option
provides the highest level of system
performance on your computer by adapting
processor speed to your activity and by
maximizing system performance.
Windows
®
7
Power saver• — This power option saves
power on your computer by reducing system
performance to maximize the life of the
computer and by reducing the amount of
energy consumed by your computer over its
lifetime.
Balanced (recommended)• — This
power option automatically balances the
performance of your computer by consuming
energy on capable hardware.
40
Using Your Studio Laptop
Transferring Information to a New
Computer
Windows Vista
®
NOTE: The following steps are applicable
for the Windows default view, so they may
not apply if you set your Dell™ computer to
the Windows Classic view.
Click 1. Start → Control Panel→ System and
Maintenance→ Welcome Center→ Transfer
files and settings.
If the User Account Control window appears,
click Continue.
Follow the instructions on the 2. Windows Easy
Transfer wizard.
Windows
®
7
Click 1. Start → Control Panel→ Getting
Started→ Transfer files from another
computer.
Follow the instructions on the 2. Windows Easy
Transfer wizard.
Backing Up Your Data
It is recommended that you periodically back
up files and folders on your computer. To back
up files:
Windows Vista
®
Click 1. Start → Control Panel→ System
and Maintenance→ Back Up and Restore
Center→ Back up files.
If the User Account Control window appears,
click Continue.
NOTE: Certain editions of Windows Vista
provide an option to back up your computer.
Follow the instructions on the 2. Back Up Files
wizard.
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Using Your Studio Laptop
Windows
®
7
Click 1. Start → Control Panel→ Back Up
and Restore.
Click 2. Set up backup....
Follow the instructions on the 3. Configure
Backup wizard.
Free Fall Sensor
Free fall sensor protects your computer hard
drive from possible damage, by detecting a free
fall state caused by accidental laptop drops.
When a free fall state is detected, the hard
drive is placed in a
safe state
to protect against
damage to the read/write head and possible
data loss. Your hard drive returns to normal
operation, when the free fall state is no longer
detected.
42
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page XX or “Contacting Dell” on page XX.
WARNING: Only trained service personnel
should remove the computer cover. See the
Service Manual
on the Dell Support
website at support.dell.com for advanced
service instructions.
WARNING: Before working inside your
computer, read the safety information that
shipped with your computer. For additional
safety best practice information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
Touch Screen Problems
Some or all multi-touch features are not
working —
Certain multi-touch features may be •
disabled. To enable multi-touch features,
click the Multi-touch settings icon in the
system tray.
Certain touch screen features may be •
disabled. To enable the touch screen
features, click Start → Control Panel→
Pen and Input Devices.
The multi-touch feature may not be •
supported by the application.
Solving Problems
43
Solving Problems
If the touch screen starts losing its
sensitivity — The touch screen may have
foreign particles (such as sticky notes) that are
blocking the touch sensors. To remove these
particles:
Turn off the computer.1.
Disconnect the power cord from the wall 2.
outlet.
CAUTION: Do not use water or a cleaning
liquid to wipe the touch screen.
Use a clean, lint-free cloth (can spray mild, 3.
non abrasive cleaner or water on cloth if
needed, but not on screen) and wipe the
surface and sides of the touch screen to
remove any dirt or fingerprints.
Beep Codes
Your computer might emit a series of beeps
during start-up if the monitor cannot display
errors or problems. The following repetitive
beep codes help you troubleshoot problems
with your computer.
NOTE: To replace parts, see the
Service
Manual
on the Dell Support website at
support.dell.com.
One beep —
Possible motherboard failure; BIOS
ROM checksum failure
Contact Dell (see “Contacting Dell” on page XX).
Two beeps —
No RAM detected
Remove the memory modules, reinstall •
one module and restart the computer. If
the computer starts normally, reinstall an
additional module. Continue until you have
identified a faulty module or reinstalled all
modules without an error.
44
Solving Problems
If available, install memory modules of the •
same type in your computer.
If the problem persists, contact Dell (see •
“Contacting Dell” on page XX).
Three beeps —
Possible motherboard failure
Contact Dell (see “Contacting Dell” on page XX).
Four beeps —
RAM read/write failure
Ensure that no special memory module/•
memory connector placement requirements
exist (see the
Service Manual
on the Dell
Support website at support.dell.com).
Verify that the memory modules that you are •
installing are compatible with your computer.
For more information about the type of
memory supported by your computer, see
“Specifications” on page XX.
If the problem persists, contact Dell (see •
“Contacting Dell” on page XX).
Five beeps —
Real Time Clock failure
Replace the battery.
Six beeps —
Video card or chip failure
Contact Dell (see “Contacting Dell” on page XX).
Seven beeps —
Processor failure
Contact Dell (see “Contacting Dell” on page XX).
Eight beeps —
Display failure
Contact Dell (see “Contacting Dell” on page XX).
45
Solving Problems
Network Problems
Wireless Connections
If the wireless network connection is lost —
The wireless router is offline or wireless has
been disabled on the computer.
Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).
Interference may be blocking or interrupting •
your wireless connection. Try moving the
computer closer to your wireless router.
Re-establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page XX).
Wired Connections
If the wired network connection is lost — The
cable is loose or damaged.
Check the cable to ensure it is plugged in •
and not damaged.
The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:
Green — A good connection exists between •
a 10-Mbps network and the computer.
Orange — A good connection exists between •
a 100/1000-Mbps network and the computer.
Off — The computer is not detecting a •
physical connection to the network.
NOTE: The link integrity light on the network
connector is only for the wired network
connection. The link integrity light does not
provide status for wireless connections.
46
Solving Problems
Power Problems
If the power light is off — The computer is
either turned off or is not receiving power.
Reseat the power cable into both the •
power connector on the computer and the
electrical outlet.
If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on. Also bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.
Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.
Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that the
light on the AC adapter is on.
If the power light is solid white and the
computer is not responding — The display may
not be responding. Press the power button until
the computer turns off and then turn it back on.
If the power light is blinking white — The
computer is in standby mode. Move the pointer
using the connected mouse, or a finger on the
touch pad, or press the power button to resume
normal operation.
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
Power, keyboard, and mouse extension cables.•
Too many devices connected to a power strip.•
Multiple power strips connected to the same •
electrical outlet.
47
Solving Problems
Memory Problems
If you receive an insufficient memory
message —
Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.
See the software documentation for •
minimum memory requirements. If
necessary, install additional memory (see the
Service Manual on the Dell Support website
at support.dell.com).
Reseat the memory modules (see the •
Service Manual on the Dell Support website
at support.dell.com) to ensure that your
computer is successfully communicating
with the memory.
If you experience other memory problems —
Ensure that you are following the memory •
installation guidelines (see the Service
Manual on the Dell Support website at
support.dell.com).
Check if the memory module is compatible •
with your computer. Your computer supports
DDR3 memory. For more information about the
type of memory supported by your computer,
see “Specifications” on page XX.
Run the Dell Diagnostics (see “Dell •
Diagnostics” on page XX).
Reseat the memory modules (see the •
Service Manual on the Dell Support website at
support.dell.com) to ensure that your computer
is successfully communicating with the memory.
48
Solving Problems
Lockups and Software
Problems
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
If a program stops responding —
End the program:
Press <Ctrl><Shift><Esc> simultaneously.1.
Click 2. Applications.
Click the program that is no longer 3.
responding
Click 4. End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.
If the computer stops responding or a solid blue
screen appears —
WARNING: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.
If a program is designed for an earlier
Microsoft® Windows® operating
system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
49
Solving Problems
Windows Vista
®
Click 1. Start → Control Panel→
Programs→ Use an older program with this
version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.
Windows
®
7
Click 1. Start .
In the search box, type 2. Use an older
program with this version of
Windows and press <Enter>.
Follow the instructions on the 3. Program
Compatibility wizard.
If you have other software problems —
Back up your files immediately.•
Use a virus-scanning program to check the •
hard drive or CDs.
Save and close any open files or programs •
and shut down your computer through the
Start menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible –
with the operating system installed on
your computer.
Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and –
configured properly.
Verify that the device drivers do not –
conflict with the program.
If necessary, uninstall and then reinstall –
the program.
50
Dell Support Center
The Dell Support Center helps you find
the service, support, and system-specific
information you need.
To launch the application, click the icon in the
taskbar.
The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.
The home page also provides links to access:
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
Alerts (technical support alerts
relevant to your computer)
Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with Dell
on Call, and Online Scan with
PC CheckUp)
About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.
Using Support Tools
51
Using Support Tools
System Messages
If your computer has an issue or error, it may display
a System Message that will help you identify the
cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for
the same error. Contact Dell for assistance (see
“Contacting Dell” on page XX).
CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery
(see the Service Manual on the Dell Support
website at support.dell.com) or contact Dell
(see “Contacting Dell” on page XX).
CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual on the Dell
Support website at support.dell.com).
Hard-disk drive failure — Possible hard drive
failure during POST. Contact Dell for assistance
(see “Contacting Dell” on page XX).
Hard-disk drive read failure — Possible hard
drive failure during HDD boot test. Contact Dell
for assistance (see “Contacting Dell” on page
XX).
Keyboard failure — Keyboard failure or
loose cable.
To replace the keyboard, see the Service
Manual on the Dell Support website at
support.dell.com.
52
Using Support Tools
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
Enter system setup and ensure that the boot •
sequence information is correct (see the
Dell Technology Guide on the Dell Support
website at support.dell.com).
No timer tick interrupt — A chip on the system
board might be malfunctioning or motherboard
failure. Contact Dell for assistance (see
“Contacting Dell” on page XX).
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.
CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard
drive failure. Contact Dell for assistance (see
“Contacting Dell” on page XX).
53
Using Support Tools
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
Click 1. Start → Help and Support.
Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.
In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page XX and run the
Dell Diagnostics before you contact Dell for
technical assistance. It is recommended that
you print these procedures before you begin.
NOTE: Dell Diagnostics works only on Dell
computers.
NOTE: The
Drivers and Utilities
disc
is optional and may not ship with your
computer.
See the System Setup section in the
Service
Manual
to review your computer’s configuration
information, and ensure that the device that
you want to test appears in the system setup
program and is active.
Start the Dell Diagnostics from your hard drive
or from the
Drivers and Utilities
disc.
54
Using Support Tools
Starting Dell Diagnostics From Your
Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page XX).
Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.
Turn on (or restart) your computer.2.
When the DELL3. ™ logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the
Drivers
and Utilities
disc.
If PSA is invoked:
The PSA starts running tests.a.
If the PSA completes successfully, you b.
will receive the following message:
“No problems have been
found with this system so
far. Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
Press <y> to continue if you are c.
experiencing memory issues, else press
<n>.
55
Using Support Tools
You will receive the message d. “Booting
Dell Diagnostic Utility
Partition. Press any key to
continue.”
Press any key to go to the e. Choose An
Option window.
If PSA is not invoked:
Press any key to start the Dell Diagnostics from
the diagnostics utility partition on your hard
drive.
Select the test you want to run.4.
If a problem is encountered during a test, 5.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description and
contact Dell (see “Contacting Dell” on page
XX).
NOTE: The Service Tag for your computer
is located at the top of each test screen. If
you contact Dell, technical support will ask
for your Service Tag.
When the tests are complete, close the test 6.
screen to return to the Choose An Option
window. To exit the Dell Diagnostics and to
restart the computer, click Exit.
Starting Dell Diagnostics From the
Drivers and Utilities Disc
Insert the1.
Drivers and Utilities
disc.
Shut down and restart the computer. 2.
When the DELL logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
56
Using Support Tools
When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.
Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.
Type 5. 1 to start the CD menu and press
<Enter> to proceed.
Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.
Select the test you want to run.7.
If a problem is encountered during a test, 8.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description and
contact Dell (see “Contacting Dell” on page
XX).
NOTE: The Service Tag for your computer
is located at the top of each test screen. If
you contact Dell, technical support will ask
for your Service Tag.
When the tests are complete, close the test 9.
screen to return to the Choose An Option
window. To exit the Dell Diagnostics and
restart the computer, click Exit.
Remove the10.
Drivers and Utilities
disc.
57
Restoring Your Operating System
You can restore your operating system in the
following ways:
System • Restore returns your computer to an
earlier operating state without affecting data
files. Use System Restore as the first solution
for restoring your operating system and
preserving data files.
Dell • Factory Image Restore returns your hard
drive to the operating state it was in when
you purchased the computer. This procedure
permanently deletes all data on the hard
drive and removes any programs installed
after you received the computer. Use Dell
Factory Image Restore only if System
Restore did not resolve your operating
system problem.
If you received an Operating System disc •
with your computer, you can use it to restore
your operating system. However, using the
Operating System disc also deletes all data
on the hard drive. Use the disc only if System
Restore did not resolve your operating
system problem.
System Restore
The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
58
Restoring Your Operating System
CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.
NOTE: The procedures in this document are
applicable for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.
Starting System Restore
Click 1. Start .
In the 2. Start Search box, type System
Restore and press <Enter>.
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.
Click 3. Next and follow the remaining prompts
on the screen.
In the event that System Restore did not resolve
the issue, you may undo the last system restore.
Undoing the Last System Restore
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.
Click 1. Start .
In the 2. Start Search box, type System
Restore and press <Enter>.
Click 3. Undo my last restoration and click
Next.
59
Restoring Your Operating System
Dell Factory Image Restore
WARNING: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.
Performing Dell Factory Image Restore
Turn on the computer. When the Dell logo 1.
appears, press <F8> several times to access
the Advanced Boot Options window.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
Select 2. Repair Your Computer.
The 3. System Recovery Options window
appears.
Select a keyboard layout and click 4. Next.
To access the recovery options, log on as 5.
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.
60
Restoring Your Operating System
Click 6. Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
Click 7. Next. The Confirm Data Deletion
screen appears.
NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.
Select the checkbox to confirm that you 8.
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.
Click 9. Finish to reboot the system.
Operating System
Reinstallation
Before You Begin
If you are considering reinstalling the Windows
operating system to correct a problem with a
newly installed driver, first try using Windows
Device Driver Rollback. If Device Driver Rollback
does not resolve the problem, then use System
Restore to return your operating system to the
operating state it was in before you installed
the new device driver. See “System Restore” on
page XX.
CAUTION: Before performing the
installation, back up all data files on your
primary hard drive. For conventional hard
drive configurations, the primary hard
drive is the first drive detected by the
computer.
To reinstall Windows, you need the following:
Dell•
Operating System
disc
61
Restoring Your Operating System
Dell•
Drivers and Utilities
disc
NOTE: The
Drivers and Utilities
disc
contains drivers that were installed during
the assembly of the computer. Use the
Dell
Drivers and Utilities
disc to load any
required drivers. Depending on the region
from which you ordered your computer, or
whether you requested the disc, the
Dell
Drivers and Utilities
disc and
Operating
System
disc may not ship with your
computer.
Reinstalling Microsoft Windows
The reinstallation process can take 1 to 2 hours
to complete. After you reinstall the operating
system, you must also reinstall the device
drivers, virus protection program, and other
software.
Save and close any open files and exit any 1.
open programs.
Insert the 2.
Operating System
disc.
Click 3. Exit if the Install Windows message
appears.
Restart the computer.4.
When the DELL logo appears, press <F12> 5.
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
When the boot device list appears, highlight 6.
CD/DVD/CD-RW Drive and press <Enter>.
Press any key to 7. Boot from CD-ROM.
Follow the instructions on the screen to
complete the installation.
62
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
See “Solving Problems” on page XX for 1.
information and procedures that pertain to
the problem your computer is experiencing.
See the 2.
Dell Technology Guide
for more
troubleshooting information.
See “Dell Diagnostics” on page XX for 3.
procedures on how to run Dell Diagnostics.
Fill out the “Diagnostic Checklist” on 4.
page XX.
Use Dell’s extensive suite of online services 5.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page XX for a more extensive list of Dell
Support online.
If the preceding steps have not resolved the 6.
problem, see “Contacting Dell” on page XX.
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.
Getting Help
63
Getting Help
Technical Support and
Customer Service
Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page XX and then see the contact
information for your region or go to
support.dell.com.
DellConnect
DellConnect™ is a simple online access tool
that allows a Dell service and support associate
to access your computer through a broadband
connection, diagnose your problem, and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.
64
Getting Help
Online Services
You can learn about Dell products and services
on the following websites:
www.dell.com•
www.dell.com/ap• (Asian/Pacific countries
only)
www.dell.com/jp• (Japan only)
www.euro.dell.com• (Europe only)
www.dell.com/la• (Latin American and
Caribbean countries)
www.dell.ca• (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support websites
support.dell.com•
support.jp.dell.com• (Japan only)
support.euro.dell.com• (Europe only)
supportapj.dell.com• (Asia Pacific only)
Dell Support e-mail addresses
mobile_support@us.dell.com•
support@us.dell.com•
la-techsupport@dell.com• (Latin America and
Caribbean countries only)
apsupport@dell.com• (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail
addresses
apmarketing@dell.com• (Asian/Pacific
countries only)
sales_canada@dell.com• (Canada only)
Anonymous file transfer protocol (FTP)
ftp.dell.com•
Log in as user: anonymous, and use your
e-mail address as your password.
65
Getting Help
Automated Order-Status
Service
To check on the status of any Dell products that
you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page XX.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
see “Contacting Dell” on page XX.
Product Information
If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page XX.
66
Getting Help
Returning Items for Repair
Under Warranty or for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE: Before you return the product to Dell,
make sure to back up any data on the hard
drive and on any other storage device in the
product. Remove any and all confidential,
proprietary and personal information, as
well as removable media, such as CDs and
PC Cards. Dell is not responsible for any of
your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that may
be included with your return.
Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your 2.
region, see “Contacting Dell” on page XX.
Include a copy of the invoice and a letter 3.
describing the reason for the return.
Include a copy of the Diagnostics Checklist 4.
(see “Diagnostic Checklist” on page XX),
indicating the tests that you have run and any
error messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page XX).
Include any accessories that belong with the 5.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
Pack the equipment to be returned in the 6.
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
67
Getting Help
Before You Call
NOTE: Have your Express Service Code
ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
Name:•
Date:•
Address:•
Phone number:•
Service Tag (bar code on the back or bottom •
of the computer):
Express Service Code:•
Return Material Authorization Number (if •
provided by Dell support technician):
Operating system and version:•
Devices:•
Expansion cards:•
Are you connected to a network? Yes /No•
Network, version, and network adapter:•
Programs and versions:•
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
68
Getting Help
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic •
code:
Description of problem and troubleshooting •
procedures you performed:
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
Visit 1. support.dell.com.
Verify your country or region in the 2. Choose
A Country/Region drop-down menu at the
bottom of the page.
Click 3. Contact Us on the left side of the page.
Select the appropriate service or support link 4.
based on your need.
Choose the method of contacting Dell that is 5.
convenient for you.
69
Finding More Information and Resources
If you need to: See:
reinstall your operating system the Operating System disc
run a diagnostic program for your computer,
reinstall laptop system software, or update
drivers for your computer, and readme files
the
Drivers and Utilities
disc
NOTE: Drivers and documentation updates
can be found on the Dell™ Support website
at support.dell.com.
learn more about your operating system,
maintaining peripherals, Internet, Bluetooth®,
networking, and e-mail
the
Dell Technology Guide
installed on your
hard drive
upgrade your computer with new or additional
memory, or a new hard drive
reinstall or replace a worn or defective part
the Service Manual on the Dell Support website
at support.dell.com
NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
70
Finding More Information and Resources
If you need to: See:
find safety best practices information for your
computer
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support
the back or bottom of your computer
find drivers and downloads
access technical support and product help
check on your order status for new purchases
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users
the Dell™ Support website at
support.dell.com
71
System Model
Studio 1557/1558
This section provides information that you may
need when setting up, updating drivers for, and
upgrading your computer.
NOTE: Offerings may vary by region.
For more information regarding the
configuration of your computer, click
Start → Help and Support and select
the option to view information about your
computer.
Processor
Type L2 cache
Intel® Core™2 Duo
Intel Core2 Quad
512 KB
1 MB
L1 cache 64 KB for Dual-Core
(Intel - 32 KB per core)
128 KB for Quad-Core
(Intel - 32 KB per core)
L3 cache up to 8 MB of shared data
for Quad-Core
up to 4 MB of shared data
for Dual-Core
External bus
frequency
800/1066 MHz
Specifications
72
Specications
Computer Information
System chipset TBD
Data bus width
DRAM bus width
Processor
address bus
width
Flash EPROM
Graphics bus
PCI bus
ExpressCard
ExpressCard
controller
Intel ICH9M
Cards supported ExpressCard/34 (34 mm)
1.5 V and 3.3 V
Connector size 26 pins
Memory
Connectors two user-accessible
SODIMM connectors
Capacities 1 GB, 2 GB, and 4 GB
Memory type 1067/1333 MHz SODIMM
DDR3
Minimum Memory 1 GB (single channel)
Maximum
Memory
8 GB
(dual channel - 4GB x 2)
73
Specications
Memory
NOTE: For instructions on upgrading your
memory, see the Service Manual on the
Dell Support website at support.dell.com.
Connectors
Audio one microphone-in
connector, two stereo
headphones/speakers
connectors
IEEE 1394a 4-pin mini, non-powered
connector
Mini-Card one Type IIIA full
Mini-Card slot, one
half-size Mini-Card slot
HDMI 19 pins
Network adapter RJ45 connector
USB three four-pin USB
2.0-compliant connectors
Connectors
Video 15-hole connector
Communications
Modem type
(optional)
External V.92 56K USB
modem
Modem controller Hardware modem
Modem interface USB
Network adapter 10/100/1000 Ethernet LAN
on system board
Wireless WLAN, WiMax a/b/g/n,
UWB, and WWAN
ExpressCard with
Bluetooth® wireless
technology
74
Specications
Video
Discrete:
Video type integrated on system
board
Video controller TBD
Video memory
UMA:
Video type integrated on system
board
Video controller TBD
Video memory
LCD interface Low Voltage Differential
Signaling (LVDS)
TV support HDMI 1.2
Audio
Audio type IDT 92HD73C High
Definition Audio codec
Audio controller 5.1 channel High
Definition Audio
Stereo conversion 24-bit (analog-to-digital
and digital-to-analog)
Internal Interface Intel High Definition
Audio
Speaker two 4.5-ohm speakers
and one 4 ohm
subwoofer
Internal speaker
amplifier
2 watt per channel into
4.5 ohm and 3 watt per
channel subwoofer
Volume controls program menus and
media controls
75
Specications
Camera
Pixel 2.0 megapixel
Video resolution 320 x 240 ~1600 x 1200
(640 x 480 at 30 fps)
Diagonal viewing
angle
66°
Display
Type 15.6” HD LED backlight,
TrueLife
15.6” HD+ LED backlight,
TrueLife
15.6” Ultrasharp FHD LED
backlight, TrueLife
Dimensions:
Height 193.5 mm (7.61 inches)
Width 344.2 mm (13.55 inches)
Display
Diagonal 396.2 mm (15.60 inches)
Maximum
resolution
HD: 1366 x 768
HD+: 1600 x 900
FHD: 1920 x 1080
Refresh rate 60 Hz
Operating angle 0° (closed) to 140°
Viewing Angles:
Horizontal HD: 40/40
HD+/FHD: 60/60
Vertical HD: 15/30
HD+/FHD: 50/50
Pixel pitch HD: 0.252 x 0.252 mm
HD+: 0.215 x 0.215 mm
FHD: 0.18 x 0.18 mm
76
Specications
Display
Controls brightness can be
controlled through
keyboard shortcuts (see
the
Dell Technology
Guide
for more
information)
Keyboard (Backlit)
Number of keys 86 (U.S. and Canada);
102 (Europe); 105
(Japan); 104 (Brazil)
Layout QWERTY/AZERTY/Kanji
Touch Pad
X/Y position
resolution
(graphics table
mode)
240 cpi
Size
Width 73.09 mm (2.87-inches)
sensor-active area
Height 40.09 mm (1.57-inches)
rectangle
Battery
Type 4-cell/6-cell/9-cell
“smart” lithium ion
Depth 48.3 mm (1.9 inches)
(4/6/9-cell)
77
Specications
Battery
Height 20.4 mm (0.8 inches)
(4/6-cell)
37.8 mm (1.5 inches)
(9-cell)
Width 206.6 mm (8.13 inches)
(4/6-cell)
284.9 mm (11.2 inches)
(9-cell)
Weight 0.24 kg (0.54 lb) (4-cell)
0.34 kg (0.75 lb) (6-cell)
0.50 kg (1.10 lb) (9-cell)
Voltage 11.1 VDC (6/9-cell)
14.8 VDC (4-cell)
Charge time
(approximate):
4 hours (when the
computer is turned off)
Battery
Operating time Battery operating time
varies depending on
operating conditions
and can be significantly
reduced under certain
power-intensive
conditions.
See the
Dell Technology
Guide
for more
information.
Life span
(approximate)
300 discharge/charge
cycles
Temperature range:
Operating 0° to 35°C
(32° to 95°F)
Storage –40° to 65°C
(–40° to 149°F)
78
Specications
Battery
Coin-cell battery CR-2032
AC Adapter
Input voltage 100–240 VAC
115–230 VAC
(Auto-Air Adapter)
Input current
(maximum)
1.5 A
2.5 A
(Auto-Air Adapter)
Input frequency 50–60 Hz
Output power 65 W or 90 W
Output current
(90 W)
5.62 A (maximum at
4-second pulse)
4.62 A (continuous)
AC Adapter
Output current
(65 W)
4.34 A (maximum at
4-second pulse)
3.34 A (continuous)
Rated output
voltage
19.5 +/- 1 VDC
Dimensions:
65 W (E-Series)
Height 16 mm (0.60 inches)
15 mm (0.59 inches)
(Auto-Air Adapter)
Width 66 mm (2.6 inches)
Depth 127 mm (5.0 inches)
79
Specications
AC Adapter
Weight (with
cables)
0.29 kg (0.64 lb)
0.26 kg (0.57 lb)
(Auto-Air Adapter,
without AC cord and DC
extension cord)
90 W (E-Series)
Height 16 mm (0.6 inches)
Width 70 mm (2.8 inches)
Depth 147 mm (5.8 inches)
Weight (with
cables)
0.34 kg (0.76 lb)
Temperature
ranges:
Operating 0° to 35°C (32° to 95°F)
0° to 40°C (32° to 104°F)
(Auto-Air Adapter)
AC Adapter
Storage –40° to 65°C
(–40° to 149°F)
–40° to 70°C
(–40° to 158°F)
(Auto-Air Adapter)
Physical
Height 25.3 mm to 38.9 mm
(0.10 inches to 1.23
inches)
Width 371.6 mm (14.63 inches)
Depth 253.0 mm (9.96 inches)
Weight (with
4-cell battery):
configurable to less than
2.45 kg (5.4 lb)
80
Specications
Computer Environment
Temperature range:
Operating 0° to 35°C
(32° to 95°F)
Storage –40° to 65°C
(–40° to 149°F)
Relative humidity (maximum):
Operating 10% to 90%
(noncondensing)
Storage 5% to 95%
(noncondensing)
Maximum vibration (using a random vibration
spectrum that simulates user environment):
Operating 0.66 GRMS
Non-Operating 1.30 GRMS
Computer Environment
Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse; for
non-operating — measured with hard drive
in head-parked position and a 2-ms half-sine
pulse):
Operating 110 G
Non-Operating 160 G
Altitude (maximum):
Operating –15.2 to 3048 m
(
–50 to 10,000 ft)
Storage –15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne
contaminant level
G2 or lower as defined
by ISA-S71.04-1985
81
Appendix
Macrovision Product Notice
This product incorporates copyright protection
technology that is protected by method claims
of certain U.S. patents and other intellectual
property rights owned by Macrovision
Corporation and other rights owners. Use of
this copyright protection technology must be
authorized by Macrovision Corporation, and is
intended for home and other limited viewing
uses only unless otherwise authorized by
Macrovision Corporation. Reverse engineering
or disassembly is prohibited.
82
A
AC adapter
size and weight 78, 79
airflow, allowing 5
B
backups
creating 40
C
calling Dell 67
CDs, playing and creating 36
chipset 72
computer capabilities 36
computer, setting up 5
conserving energy 39
Contacting Dell online 68
customer service 63
customizing
your desktop 36
your energy settings 39
D
damage, avoiding 5
data, backing up 40
DellConnect 63
Dell Diagnostics 53
Dell Dock 38
Dell Factory Image Restore 57
Dell Support Center 50
Dell support website 70
Dell Technology Guide
Index
83
Index
for further information 69
Diagnostic Checklist 67
disc drive
supported disc sizes 34
discs
using 34
drivers and downloads 70
DVDs, playing and creating 36
E
email addresses
for technical support 64
energy
conserving 39
expansion bus 73
F
finding more information 69
FTP login, anonymous 64
H
hardware problems
diagnosing 53
Hardware Troubleshooter 53
help
getting assistance and support 62
horizontal and vertical stand options 6
I
installing the stand 6
Internet connection 14
ISP
Internet Service Provider 14
M
memory problems
solving 47
memory support 72
84
Index
N
network connection
fixing 45
network speed
testing 45
P
power problems, solving 46
power strips, using 6
problems, solving 42
processor 71
products
information and purchasing 65
R
reinstalling Windows 57
resources, finding more 69
restoring factory image 59
S
setup, before you begin 5
shipping products
for return or repair 66
software features 35
software problems 48
solving problems 42
specifications 71
support email addresses 64
support sites
worldwide 63
System Messages 51
System Restore 57
V
ventilation, ensuring 5
Printed in the U.S.A.
0TD222A00
www.dell.com | support.dell.com