Dell 633ANH Intel Centrino Ultimate-N 6300 User Manual 1
Dell Inc. Intel Centrino Ultimate-N 6300 1
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User Manual 1
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| Document ID | 1192119 |
| Application ID | D8XXfVgC61X+fTEXGXRQ7g== |
| Document Description | User Manual 1 |
| Short Term Confidential | No |
| Permanent Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 185.5kB (2318695 bits) |
| Date Submitted | 2009-10-30 00:00:00 |
| Date Available | 2009-10-30 00:00:00 |
| Creation Date | 2009-05-20 20:06:34 |
| Producing Software | Adobe PDF Library 8.0 |
| Document Lastmod | 2009-10-21 17:01:34 |
| Document Title | User Manual 1 |
| Document Creator | Adobe InDesign CS3 (5.0.4) |
SETUP GUIDE SETUP GUIDE Model PP39L Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. __________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, and DellConnect are trademarks of Dell Inc.; Intel is a registered trademark and Core is a trademark of Intel Corporation in the United States and/or other countries; Microsoft, Windows, Windows Vista, and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. July 2009 P/N TD222 Rev. A00 Contents Setting Up Your Studio Laptop����������������������5 Media Controls���������������������������������������������� 28 Before Setting Up Your Computer ���������������� 5 Display Features�������������������������������������������� 30 Connect the AC Adapter �������������������������������� 6 Removing and Replacing the Battery���������� 32 Connect the Network Cable (Optional)���������� 7 Using the Optical Drive �������������������������������� 34 Press the Power Button���������������������������������� 8 Software Features ���������������������������������������� 35 Set Up Microsoft Windows���������������������������� 9 Dell Dock�������������������������������������������������������� 38 Install the SIM (Optional)������������������������������ 10 Free Fall Sensor �������������������������������������������� 41 Enable or Disable Wireless (Optional)�������� 12 Solving Problems ����������������������������������������42 Connect to the Internet (Optional) �������������� 14 Touch Screen Problems�������������������������������� 42 Using Your Studio Laptop����������������������������17 Beep Codes���������������������������������������������������� 43 Right Side Features �������������������������������������� 17 Network Problems ���������������������������������������� 45 Left Side Features������������������������������������������ 21 Power Problems�������������������������������������������� 46 Computer Base and Keyboard Features������ 24 Memory Problems ���������������������������������������� 47 Touch Pad Gestures�������������������������������������� 26 Lockups and Software Problems ���������������� 48 Using Support Tools ������������������������������������50 Dell Support Center �������������������������������������� 50 System Messages������������������������������������������ 51 Returning Items for Repair Under Warranty or for Credit���������������������������������������������������� 66 Before You Call���������������������������������������������� 67 Hardware Troubleshooter ���������������������������� 53 Contacting Dell���������������������������������������������� 68 Dell Diagnostics �������������������������������������������� 53 Finding More Information and Resources ����������������������������������������������������69 Restoring Your Operating System��������������57 System Restore���������������������������������������������� 57 Specifications����������������������������������������������71 Dell Factory Image Restore�������������������������� 59 Appendix ������������������������������������������������������81 Operating System Reinstallation������������������ 60 Macrovision Product Notice������������������������ 81 Getting Help��������������������������������������������������62 Index��������������������������������������������������������������82 Technical Support and Customer Service������������������������������������������������������������ 63 DellConnect �������������������������������������������������� 63 Online Services���������������������������������������������� 64 Automated Order-Status Service ���������������� 65 Product Information�������������������������������������� 65 Setting Up Your Studio Laptop This section provides information about setting up your Studio 1557/1558 laptop. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your Studio laptop may cause it to overheat. To prevent overheating ensure that you leave at least 10.2 cm (4 inches) at the back of the computer and a minimum of 5.1 cm (2 inches) on all other sides. You should never put your computer in an enclosed space, such as a cabinet or drawer when it is powered on. WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. CAUTION: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer. Setting Up Your Studio Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector. WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer. NOTE: Connect the power cord to the adapter firmly and ensure that the light on the adapter is on when you turn on power. Setting Up Your Studio Laptop Connect the Network Cable (Optional) To use a wired network connection, connect the network cable. Setting Up Your Studio Laptop Press the Power Button Setting Up Your Studio Laptop Set Up Microsoft Windows Your Dell computer is preconfigured with Microsoft® Windows® operating system. To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection. CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your computer unusable and you will need to reinstall the operating system. NOTE: It is recommended that you download and install the latest BIOS and drivers for your computer available on the Dell Support website at support.dell.com. Setting Up Your Studio Laptop Install the SIM (Optional) NOTE: Installing a SIM is not required if you are using an EVDO card to access the Internet. Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to the Internet. To access the Internet you must be within the network of your cellular service provider. To install the SIM: 1. Turn off your computer. 2. Remove the battery (see “Removing and Replacing the Battery” on page XX). 3. In the battery bay, slide the SIM into the SIM card slot. 4. Replace the battery (see “Removing and Replacing the Battery” on page XX). 5. Turn on your computer. 10 Setting Up Your Studio Laptop battery bay SIM card slot SIM card 11 Setting Up Your Studio Laptop Enable or Disable Wireless (Optional) Press the key or press thekeys on the keyboard to enable or disable wireless. The wireless on or off icons appear on the screen to indicate the status. Wireless on: Wireless off: For information on changing the behavior of the Fn key, see “Media Controls” on page XX. 12 Setting Up Your Studio Laptop 13 Setting Up Your Studio Laptop Connect to the Internet (Optional) To connect to the Internet, you need an external modem or network connection and an Internet Service Provider (ISP). If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from the Dell website at www.dell.com. Setting Up a Wired Connection • If you are using a dial-up connection, connect the telephone line to the external USB modem (optional) and to the telephone wall connector before you set up your Internet connection. • If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions. 14 Setting Up a Wireless Connection NOTE: To set up your wireless router, see the documentation that shipped with your router. Before you can use your wireless Internet connection, you need to connect to your wireless router. Windows Vista® 1. Ensure that wireless is enabled on your computer (see “Enable or Disable Wireless” on page XX). 2. Save and close any open files, and exit any open programs. 3. Click Start → Connect To. 4. Follow the instructions on the screen to complete the setup. Setting Up Your Studio Laptop Windows® 7 1. Ensure that wireless is enabled on your computer (see “Enable or Disable Wireless” on page XX). 2. Save and close any open files, and exit any open programs. 3. Click Start → Control Panel→ Network and Sharing Center→ Connect to a network. 4. Follow the instructions on the screen to complete the setup. Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 15 Setting Up Your Studio Laptop Windows Vista® Windows® 7 NOTE: The following instructions are applicable to the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. 1. Save and close any open files, and exit any open programs. 2. Click Start → Control Panel. 3. Click Network and Internet→ Network and Sharing Center→ Set up a connection→ Connect to the Internet. The Connect to the Internet window appears. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 4. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. 16 1. Save and close any open files, and exit any open programs. 2. Click Start → Control Panel→ Network and Sharing Center→ Set up a new connection or network→ Connect to the Internet. The Connect to the Internet window appears. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 3. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Using Your Studio Laptop Your Studio 1557/1558 laptop has indicators and buttons that provide information and enable you to perform common tasks. The connectors on your computer provide the option of attaching additional devices. Right Side Features 1 2 17 Using Your Studio Laptop 1 ExpressCard slot – Provides support for additional memory, wired and wireless communications, multimedia, and security features. The slot supports 34 mm ExpressCards. NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC cards. NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot; blanks from other computers may not fit your computer. 8-in-1 Media Card Reader – Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards: • Secure Digital (SD) memory card • Memory Stick • Secure Digital Input/Output (SDIO) card • Memory Stick PRO • Secure Digital High Capacity (SDHC) • MultiMedia Card (MMC) • Secure Digital High Density (SDHD) • xD-Picture Card (type - M and type - H) NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no media card is installed in the slot; blanks from other computers may not fit your computer. 3 Optical drive – Plays or records CDs, DVDs, and Blu-ray Discs (optional). Ensure that the side with print or writing is facing upward when inserting discs. 18 Using Your Studio Laptop USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. AC adapter connector — Connects to the AC adapter to power the computer and charge the battery. Battery status light — Turns on steadily or blinks to indicate the battery charge status. The light indicates the following states when the computer is powered by the AC adapter: • Solid white – the battery is charging. • Blinking amber – the battery is almost fully charged. • Off – the battery is fully charged. the battery: • Off – the battery is adequately charged or the computer is turned off. • Solid amber – the battery charge is low. • Blinking amber – the battery charge is critically low. 19 Using Your Studio Laptop Power button and light — Turns the computer on or off when pressed. The light in the button indicates the following power states: • Solid white – The computer is on. • Blinking white – The computer is in standby mode. • Off – The computer is off or in hibernate state. 20 Using Your Studio Laptop Left Side Features 21 Using Your Studio Laptop 1 Security cable slot — Attaches a commercially available antitheft device to the computer. NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer. HDMI connector — Connects to a TV for both 5.1 audio and video signals. NOTE: When used with a monitor, only the video signal is read. VGA connector — Connects to video devices, such as a monitor or a projector. Network connector — Connects your computer to a network or a broadband device if you are using a wired network. The two lights next to the connector indicate status for wired network connection. USB 2.0 connectors (2) — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. IEEE 1394a connector — Connects to high-speed serial multimedia devices, such as digital video cameras. Audio in/Microphone connector — Connects to a microphone or inputs signal for use with audio programs. 22 Using Your Studio Laptop Audio out/Headphone connectors (2) — Connects one or two pairs of headphones, or sends audio to a powered speaker or sound system. The audio signal is the same for both connectors. 23 Using Your Studio Laptop Computer Base and Keyboard Features 24 Using Your Studio Laptop 1 Keyboard/Backlit Keyboard (optional) — If you have purchased the optional backlit keyboard, the F6 key has the backlit keyboard icon on it. The optional backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys. The media controls are also located on the keyboard. These keys control CD, DVD, Blu-ray Disc™ (optional), and media playback. Backlit keyboard brightness settings – Press the key to toggle the three lighting states (in the given order): a. half keyboard brightness b. full keyboard brightness c. no lighting For more information about the keyboard, see the Dell Technology Guide. 2 Touch pad buttons — Provide left-click and right-click functions like those on a mouse. 3 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected items, and right-click or left-click by tapping the surface. The touch pad supports the Scroll and Zoom features. To change the settings, double-click the Dell Touch pad icon in the notification area of your desktop. 25 Using Your Studio Laptop Touch Pad Gestures Zoom Pinch – Allows you to zoom in or zoom out by moving two fingers apart or bringing them closer together on the touch pad. Allows you to increase or decrease the magnification of the screen content. The zoom feature includes: To zoom in: Move two fingers apart to enlarge the view of the active window. One finger zoom – Allows you to zoom in or out. To zoom in: Move a finger up in the zoom zone (extreme left of the touch pad). To zoom out: Move two fingers close together to reduce the view of the active window. To zoom out: Move a finger down in the zoom zone (extreme left of the touch pad). 26 Using Your Studio Laptop Scroll Circular scroll – Allows you to scroll up and down, or right and left. To scroll up and down: Move a finger in the vertical scroll zone (extreme right of the touch pad), in a clockwise circular motion to scroll up or counterclockwise circular motion to scroll down. To scroll right and left: Move a finger in the horizontal scroll zone (extreme bottom of the touch pad), in a clockwise circular motion to scroll right or counterclockwise circular motion to scroll left. 27 Using Your Studio Laptop Media Controls The media control keys are located on the keyboard control media playback. To use the media controls, press the required key. You can configure the media control keys using the Function Key Behavior in the System Setup (BIOS) utility. The options in the Function Key Behavior setting are: Multimedia Key First – This is the default setting. Pressing any media control key performs the associated multimedia action. For function key, press + the required function key. Function Key First – Pressing any function key performs the associated function. For multimedia action, press + the required media control key. NOTE: The Multimedia Key First option is active only in the operating system. 28 Using Your Studio Laptop Mute the sound Play or pause Decrease the volume level Play the next track or chapter Increase the volume level Eject the disc Play the previous track or chapter 29 Using Your Studio Laptop Display Features The display panel holds a camera and accompanying dual microphones. 30 Using Your Studio Laptop 1 Left digital array microphone — Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording. 2 Camera activity indicator — Indicates if the camera is on and off. 3 Camera — Built-in camera for video capture, conferencing, and chat. 4 Right digital array microphone — Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording. 5 Display — Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide. 31 Using Your Studio Laptop Removing and Replacing the Battery 1 battery 2 battery bay 3 battery release latch 32 Using Your Studio Laptop WARNING: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers. WARNING: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter). To remove the battery: 1. Shut down the computer and turn it over. 2. Slide the battery release latch to the side. 3. Slide the battery away from the battery bay. To replace the battery: Slide the battery into the battery bay, until it clicks into place. 33 Using Your Studio Laptop Using the Optical Drive 34 Using Your Studio Laptop This optical drive plays or records only standard-size and shape (12 cm) CDs and DVDs. Ensure that the side with print or writing is facing upward when inserting discs. Software Features NOTE: For more information about the features described in this section, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com. FastAccess Facial Recognition CAUTION: Do not move the computer while playing the disc. Place the disc in the center of the disc slot, with the label facing upwards and gently push the disc into the slot. The drive will automatically pull the disc in and begin reading its content. To eject a disc from the drive, gently press the eject icon on the keyboard (see “Media Controls” on page XX). Your computer may have the FastAccess facial recognition feature. This feature helps to keep your Dell computer secure by learning the unique appearance of your face and uses this to verify your identity to automatically supply login information when you would normally enter this information yourself (such as for logging into a Windows account or into secure websites). For more information, click Start → Programs→ FastAccess 35 Using Your Studio Laptop Productivity and Communication You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files, and so on. Entertainment and Multimedia You can use your computer to watch videos, play games, create your own CDs/DVDs, listen to music and internet radio stations. Your optical drive may support multiple disc media formats including CDs, DVDs, and Blu-ray Discs (optional). 36 You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment. Using Your Studio Laptop Customizing the Desktop You can use the customizing options available in your operating system to change the appearance, resolution, wallpaper, screensaver, and so on. Windows Vista® 1. Right-click an open area of the desktop. 2. Click Personalize, to open the Personalize appearance and sounds window and learn more about your customization options. Windows® 7 1. Right-click an open area of the desktop. 2. Click Personalize, to open the Change the visuals and sounds on your computer window and learn more about your customization options. 37 Using Your Studio Laptop Dell Dock The Dell Dock is a group of icons that provide easy access to frequently used applications, files, and folders. You can personalize the Dock by adding shortcuts, changing the color, location, and so on. You can also create categories to group related shortcuts on the Dock. Add a Category 1. Right-click the Dock, click Add→ Category. 2. In the Add/Edit Category window, enter a title for the category in the Title field. 3. Select an appropriate image for the category from the Select an image: box. 4. Click Save. Add a Shortcut Drag and drop the icon to the Dock or category. 38 Remove a Category or Shortcut 1. Right-click the category or shortcut icon on the Dock, and click Delete shortcut or Delete category. 2. Follow the instructions on the screen. Personalize the Dock 1. Right-click on the Dock, and click Advanced Setting. 2. Choose the option based on the changes you want to make. Using Your Studio Laptop Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer. Microsoft® Windows® operating system installed on your Dell computer provides the following options: Windows Vista® • Dell Recommended — This power option offers full performance when you need it and saves power during periods of inactivity. • Power saver — This power option saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime. Windows® 7 • Power saver — This power option saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime. • Balanced (recommended) — This power option automatically balances the performance of your computer by consuming energy on capable hardware. • High performance — This power option provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance. 39 Using Your Studio Laptop Transferring Information to a New Computer Windows Vista® NOTE: The following steps are applicable for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. 1. Click Start → Control Panel→ System and Maintenance→ Welcome Center→ Transfer files and settings. If the User Account Control window appears, click Continue. 2. Follow the instructions on the Windows Easy Transfer wizard. Windows® 7 1. Click Start → Control Panel→ Getting Started→ Transfer files from another computer. 2. Follow the instructions on the Windows Easy Transfer wizard. 40 Backing Up Your Data It is recommended that you periodically back up files and folders on your computer. To back up files: Windows Vista® 1. Click Start → Control Panel→ System and Maintenance→ Back Up and Restore Center→ Back up files. If the User Account Control window appears, click Continue. NOTE: Certain editions of Windows Vista provide an option to back up your computer. 2. Follow the instructions on the Back Up Files wizard. Using Your Studio Laptop Windows® 7 1. Click Start → Control Panel→ Back Up and Restore. 2. Click Set up backup.... 3. Follow the instructions on the Configure Backup wizard. Free Fall Sensor Free fall sensor protects your computer hard drive from possible damage, by detecting a free fall state caused by accidental laptop drops. When a free fall state is detected, the hard drive is placed in a safe state to protect against damage to the read/write head and possible data loss. Your hard drive returns to normal operation, when the free fall state is no longer detected. 41 Solving Problems This section provides troubleshooting information for your computer. If you cannot solve your problem using the following guidelines, see “Using Support Tools” on page XX or “Contacting Dell” on page XX. WARNING: Only trained service personnel should remove the computer cover. See the Service Manual on the Dell Support website at support.dell.com for advanced service instructions. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practice information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. 42 Touch Screen Problems Some or all multi-touch features are not working — • Certain multi-touch features may be disabled. To enable multi-touch features, click the Multi-touch settings icon in the system tray. • Certain touch screen features may be disabled. To enable the touch screen features, click Start → Control Panel→ Pen and Input Devices. • The multi-touch feature may not be supported by the application. Solving Problems If the touch screen starts losing its sensitivity — The touch screen may have foreign particles (such as sticky notes) that are blocking the touch sensors. To remove these particles: 1. Turn off the computer. 2. Disconnect the power cord from the wall outlet. CAUTION: Do not use water or a cleaning liquid to wipe the touch screen. 3. Use a clean, lint-free cloth (can spray mild, non abrasive cleaner or water on cloth if needed, but not on screen) and wipe the surface and sides of the touch screen to remove any dirt or fingerprints. Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. The following repetitive beep codes help you troubleshoot problems with your computer. NOTE: To replace parts, see the Service Manual on the Dell Support website at support.dell.com. One beep — Possible motherboard failure; BIOS ROM checksum failure Contact Dell (see “Contacting Dell” on page XX). Two beeps — No RAM detected • Remove the memory modules, reinstall one module and restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without an error. 43 Solving Problems • If available, install memory modules of the same type in your computer. Five beeps — Real Time Clock failure • If the problem persists, contact Dell (see “Contacting Dell” on page XX). Six beeps — Video card or chip failure Three beeps — Possible motherboard failure Contact Dell (see “Contacting Dell” on page XX). Four beeps — RAM read/write failure • Ensure that no special memory module/ memory connector placement requirements exist (see the Service Manual on the Dell Support website at support.dell.com). • Verify that the memory modules that you are installing are compatible with your computer. For more information about the type of memory supported by your computer, see “Specifications” on page XX. • If the problem persists, contact Dell (see “Contacting Dell” on page XX). 44 Replace the battery. Contact Dell (see “Contacting Dell” on page XX). Seven beeps — Processor failure Contact Dell (see “Contacting Dell” on page XX). Eight beeps — Display failure Contact Dell (see “Contacting Dell” on page XX). Solving Problems Network Problems Wireless Connections If the wireless network connection is lost — The wireless router is offline or wireless has been disabled on the computer. • Check your wireless router to ensure it is powered on and connected to your data source (cable modem or network hub). • Interference may be blocking or interrupting your wireless connection. Try moving the computer closer to your wireless router. • Re-establish your connection to the wireless router (see “Setting Up a Wireless Connection” on page XX). Wired Connections If the wired network connection is lost — The cable is loose or damaged. • Check the cable to ensure it is plugged in and not damaged. The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status: • Green — A good connection exists between a 10-Mbps network and the computer. • Orange — A good connection exists between a 100/1000-Mbps network and the computer. • Off — The computer is not detecting a physical connection to the network. NOTE: The link integrity light on the network connector is only for the wired network connection. The link integrity light does not provide status for wireless connections. 45 Solving Problems Power Problems If the power light is off — The computer is either turned off or is not receiving power. • Reseat the power cable into both the power connector on the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. • Ensure that the electrical outlet is working by testing it with another device, such as a lamp. • Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light on the AC adapter is on. 46 If the power light is solid white and the computer is not responding — The display may not be responding. Press the power button until the computer turns off and then turn it back on. If the power light is blinking white — The computer is in standby mode. Move the pointer using the connected mouse, or a finger on the touch pad, or press the power button to resume normal operation. If you encounter interference that hinders reception on your computer — An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are: • Power, keyboard, and mouse extension cables. • Too many devices connected to a power strip. • Multiple power strips connected to the same electrical outlet. Solving Problems Memory Problems If you receive an insufficient memory message — • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see the Service Manual on the Dell Support website at support.dell.com). • Reseat the memory modules (see the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. If you experience other memory problems — • Ensure that you are following the memory installation guidelines (see the Service Manual on the Dell Support website at support.dell.com). • Check if the memory module is compatible with your computer. Your computer supports DDR3 memory. For more information about the type of memory supported by your computer, see “Specifications” on page XX. • Run the Dell Diagnostics (see “Dell Diagnostics” on page XX). • Reseat the memory modules (see the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. 47 Solving Problems Lockups and Software Problems If the computer does not start up — Ensure that the power cable is firmly connected to the computer and to the electrical outlet. If a program stops responding — End the program: 1. Press simultaneously. 2. Click Applications. 3. Click the program that is no longer responding 4. Click End Task. If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program. NOTE: Software usually includes installation instructions in its documentation or on the CD. 48 If the computer stops responding or a solid blue screen appears — WARNING: You might lose data if you are unable to perform an operating system shutdown. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer. If a program is designed for an earlier Microsoft® Windows® operating system — Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments. Solving Problems Windows Vista® 1. Click Start → Control Panel→ Programs→ Use an older program with this version of Windows. 2. In the welcome screen, click Next. 3. Follow the instructions on the screen. Windows® 7 1. Click Start 2. In the search box, type Use an older program with this version of Windows and press . 3. Follow the instructions on the Program Compatibility wizard. If you have other software problems — • Back up your files immediately. • Use a virus-scanning program to check the hard drive or CDs. • Save and close any open files or programs and shut down your computer through the Start menu. • Check the software documentation or contact the software manufacturer for troubleshooting information: ––Ensure that the program is compatible with the operating system installed on your computer. ––Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. ––Ensure that the program is installed and configured properly. ––Verify that the device drivers do not conflict with the program. ––If necessary, uninstall and then reinstall the program. 49 Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you need. To launch the application, click the taskbar. icon in the The Dell Support Center home page displays your computer’s model number, service tag, express service code, and service contact information. The home page also provides links to access: Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/ Recovery, and Windows operating system) 50 Alerts (technical support alerts relevant to your computer) Assistance from Dell (Technical Support with DellConnect™, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PC CheckUp) About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. Using Support Tools System Messages If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell for assistance (see “Contacting Dell” on page XX). website at support.dell.com) or contact Dell (see “Contacting Dell” on page XX). CPU fan failure — CPU fan has failed. Replace the CPU fan (see the Service Manual on the Dell Support website at support.dell.com). Hard-disk drive failure — Possible hard drive failure during POST. Contact Dell for assistance (see “Contacting Dell” on page XX). Hard-disk drive read failure — Possible hard drive failure during HDD boot test. Contact Dell for assistance (see “Contacting Dell” on page XX). Keyboard failure — Keyboard failure or loose cable. To replace the keyboard, see the Service Manual on the Dell Support website at support.dell.com. CMOS checksum error — Possible motherboard failure or RTC battery low. Replace the battery (see the Service Manual on the Dell Support 51 Using Support Tools No boot device available — No bootable partition on hard drive, the hard drive cable is loose, or no bootable device exists. • If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter system setup and ensure that the boot sequence information is correct (see the Dell Technology Guide on the Dell Support website at support.dell.com). No timer tick interrupt — A chip on the system board might be malfunctioning or motherboard failure. Contact Dell for assistance (see “Contacting Dell” on page XX). USB over current error — Disconnect the USB device. Your USB device needs more power for it to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them. 52 CAUTION - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem — S.M.A.R.T error, possible hard drive failure. Contact Dell for assistance (see “Contacting Dell” on page XX). Using Support Tools Hardware Troubleshooter Dell Diagnostics If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. If you experience a problem with your computer, perform the checks in “Lockups and Software Problems” on page XX and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. To start the Hardware Troubleshooter: 1. Click Start → Help and Support. 2. Type hardware troubleshooter in the search field and press to start the search. 3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. NOTE: Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities disc is optional and may not ship with your computer. See the System Setup section in the Service Manual to review your computer’s configuration information, and ensure that the device that you want to test appears in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc. 53 Using Support Tools Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page XX). 1. Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2. Turn on (or restart) your computer. 3. When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. 54 NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities disc. If PSA is invoked: a. The PSA starts running tests. b. If the PSA completes successfully, you will receive the following message: “No problems have been found with this system so far. Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).” c. Press to continue if you are experiencing memory issues, else press . Using Support Tools d. You will receive the message “Booting Dell Diagnostic Utility Partition. Press any key to continue.” e. Press any key to go to the Choose An Option window. If PSA is not invoked: Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. 4. Select the test you want to run. 5. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see “Contacting Dell” on page XX). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 6. When the tests are complete, close the test screen to return to the Choose An Option window. To exit the Dell Diagnostics and to restart the computer, click Exit. Starting Dell Diagnostics From the Drivers and Utilities Disc 1. Insert the Drivers and Utilities disc. 2. Shut down and restart the computer. When the DELL logo appears, press immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 55 Using Support Tools 3. When the boot device list appears, highlight CD/DVD/CD-RW and press . 4. Select the Boot from CD-ROM option from the menu that appears and press . 5. Type 1 to start the CD menu and press to proceed. 6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 7. Select the test you want to run. 8. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see “Contacting Dell” on page XX). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 56 9. When the tests are complete, close the test screen to return to the Choose An Option window. To exit the Dell Diagnostics and restart the computer, click Exit. 10. Remove the Drivers and Utilities disc. Restoring Your Operating System You can restore your operating system in the following ways: • System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. • Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer. This procedure permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. • If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the 57 Restoring Your Operating System CAUTION: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document are applicable for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore 1. Click Start 2. In the Start Search box, type System Restore and press . NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3. Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore. 58 Undoing the Last System Restore NOTE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1. Click Start 2. In the Start Search box, type System Restore and press . 3. Click Undo my last restoration and click Next. Restoring Your Operating System Dell Factory Image Restore WARNING: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore only as the last method to restore your operating system. This option restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Dell Factory Image Restore. Performing Dell Factory Image Restore 1. Turn on the computer. When the Dell logo appears, press several times to access the Advanced Boot Options window. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. 2. Select Repair Your Computer. 3. The System Recovery Options window appears. 4. Select a keyboard layout and click Next. 5. To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. 59 Restoring Your Operating System 6. Click Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. 7. Click Next. The Confirm Data Deletion screen appears. NOTE: If you do not want to proceed with Factory Image Restore, click Cancel. 8. Select the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. 9. Click Finish to reboot the system. 60 Operating System Reinstallation Before You Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See “System Restore” on page XX. CAUTION: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following: • Dell Operating System disc Restoring Your Operating System • Dell Drivers and Utilities disc NOTE: The Drivers and Utilities disc contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities disc to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the disc, the Dell Drivers and Utilities disc and Operating System disc may not ship with your computer. Reinstalling Microsoft Windows The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1. Save and close any open files and exit any open programs. 2. Insert the Operating System disc. 3. Click Exit if the Install Windows message appears. 4. Restart the computer. 5. When the DELL logo appears, press immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 6. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 7. Press any key to Boot from CD-ROM. Follow the instructions on the screen to complete the installation. 61 Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 6. If the preceding steps have not resolved the problem, see “Contacting Dell” on page XX. 1. See “Solving Problems” on page XX for information and procedures that pertain to the problem your computer is experiencing. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. 2. See the Dell Technology Guide for more troubleshooting information. NOTE: Dell’s Express Service Code system may not be available in all countries. 3. See “Dell Diagnostics” on page XX for procedures on how to run Dell Diagnostics. 4. Fill out the “Diagnostic Checklist” on page XX. 5. Use Dell’s extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page XX for a more extensive list of Dell Support online. 62 When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Getting Help Technical Support and Customer Service Dell’s support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dell’s support service, see “Before You Call” on page XX and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect™ is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem, and repair it all under your supervision. For more information, go to www.dell.com/dellconnect. 63 Getting Help Online Services You can learn about Dell products and services on the following websites: • www.dell.com • www.dell.com/ap (Asian/Pacific countries only) • www.dell.com/jp (Japan only) • www.euro.dell.com (Europe only) • www.dell.com/la (Latin American and Caribbean countries) • www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: Dell Support websites • support.dell.com • support.jp.dell.com (Japan only) • support.euro.dell.com (Europe only) • supportapj.dell.com (Asia Pacific only) 64 Dell Support e-mail addresses • mobile_support@us.dell.com • support@us.dell.com • la-techsupport@dell.com (Latin America and Caribbean countries only) • apsupport@dell.com (Asian/Pacific countries only) Dell Marketing and Sales e-mail addresses • apmarketing@dell.com (Asian/Pacific countries only) • sales_canada@dell.com (Canada only) Anonymous file transfer protocol (FTP) • ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. Getting Help Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see “Contacting Dell” on page XX. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see “Contacting Dell” on page XX. If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see “Contacting Dell” on page XX. 65 Getting Help Returning Items for Repair Under Warranty or for Credit Prepare all items being returned, whether for repair or credit, as follows: NOTE: Before you return the product to Dell, make sure to back up any data on the hard drive and on any other storage device in the product. Remove any and all confidential, proprietary and personal information, as well as removable media, such as CDs and PC Cards. Dell is not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return. 1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. 2. For the telephone number to call for your region, see “Contacting Dell” on page XX. 66 3. Include a copy of the invoice and a letter describing the reason for the return. 4. Include a copy of the Diagnostics Checklist (see “Diagnostic Checklist” on page XX), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see “Dell Diagnostics” on page XX). 5. Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit. 6. Pack the equipment to be returned in the original (or equivalent) packing materials. NOTE: You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. NOTE: Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you. Getting Help Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Diagnostic Checklist • Name: • Date: • Address: • Phone number: • Service Tag (bar code on the back or bottom of the computer): • Express Service Code: • Return Material Authorization Number (if provided by Dell support technician): • Operating system and version: • Devices: • Expansion cards: • Are you connected to a network? Yes /No • Network, version, and network adapter: • Programs and versions: See your operating system documentation to determine the contents of the computer’s start-up files. If the computer is connected to 67 Getting Help a printer, print each file. Otherwise, record the contents of each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of problem and troubleshooting procedures you performed: Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephonebased support and service options. Availability varies by country and product, and some services may not be available in your area. 68 To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3. Click Contact Us on the left side of the page. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that is convenient for you. Finding More Information and Resources If you need to: See: reinstall your operating system the Operating System disc run a diagnostic program for your computer, reinstall laptop system software, or update drivers for your computer, and readme files the Drivers and Utilities disc learn more about your operating system, maintaining peripherals, Internet, Bluetooth®, networking, and e-mail the Dell Technology Guide installed on your hard drive upgrade your computer with new or additional memory, or a new hard drive the Service Manual on the Dell Support website at support.dell.com reinstall or replace a worn or defective part NOTE: Drivers and documentation updates can be found on the Dell™ Support website at support.dell.com. NOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer. 69 Finding More Information and Resources If you need to: See: find safety best practices information for your computer the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement find your Service tag/Express Service Code — You must use the service tag to identify your computer on support.dell.com or to contact technical support the back or bottom of your computer find drivers and downloads the Dell™ Support website at support.dell.com access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users 70 Specifications System Model Processor Studio 1557/1558 Type This section provides information that you may need when setting up, updating drivers for, and upgrading your computer. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start → Help and Support and select the option to view information about your computer. L2 cache Intel Core 2 Duo 512 KB Intel Core2 Quad 1 MB L1 cache 64 KB for Dual-Core (Intel - 32 KB per core) 128 KB for Quad-Core (Intel - 32 KB per core) L3 cache up to 8 MB of shared data for Quad-Core ® ™ up to 4 MB of shared data for Dual-Core External bus frequency 800/1066 MHz 71 Specifications Computer Information ExpressCard System chipset ExpressCard controller Intel ICH9M Cards supported ExpressCard/34 (34 mm) Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus 72 TBD 1.5 V and 3.3 V Connector size 26 pins Memory Connectors two user-accessible SODIMM connectors Capacities 1 GB, 2 GB, and 4 GB Memory type 1067/1333 MHz SODIMM DDR3 Minimum Memory 1 GB (single channel) Maximum Memory 8 GB (dual channel - 4GB x 2) Specifications Memory Connectors NOTE: For instructions on upgrading your memory, see the Service Manual on the Dell Support website at support.dell.com. Connectors Audio one microphone-in connector, two stereo headphones/speakers connectors IEEE 1394a 4-pin mini, non-powered connector Mini-Card one Type IIIA full Mini-Card slot, one half-size Mini-Card slot HDMI 19 pins Network adapter RJ45 connector USB three four-pin USB 2.0-compliant connectors Video 15-hole connector Communications Modem type (optional) External V.92 56K USB modem Modem controller Hardware modem Modem interface USB Network adapter 10/100/1000 Ethernet LAN on system board Wireless WLAN, WiMax a/b/g/n, UWB, and WWAN ExpressCard with Bluetooth® wireless technology 73 Specifications Video Audio Discrete: Audio type IDT 92HD73C High Definition Audio codec Audio controller 5.1 channel High Definition Audio Video type integrated on system board Video controller TBD Video memory UMA: Video type integrated on system board Video controller TBD Video memory LCD interface Low Voltage Differential Signaling (LVDS) TV support HDMI 1.2 74 Stereo conversion 24-bit (analog-to-digital and digital-to-analog) Internal Interface Intel High Definition Audio Speaker two 4.5-ohm speakers and one 4 ohm subwoofer Internal speaker amplifier 2 watt per channel into 4.5 ohm and 3 watt per channel subwoofer Volume controls program menus and media controls Specifications Camera Display Pixel 2.0 megapixel Diagonal 396.2 mm (15.60 inches) Video resolution 320 x 240 ~1600 x 1200 (640 x 480 at 30 fps) Maximum resolution HD: 1366 x 768 Diagonal viewing angle 66° Display Type 15.6” HD LED backlight, TrueLife FHD: 1920 x 1080 Refresh rate 60 Hz Operating angle 0° (closed) to 140° Viewing Angles: 15.6” HD+ LED backlight, TrueLife Horizontal 15.6” Ultrasharp FHD LED backlight, TrueLife Vertical Dimensions: HD+: 1600 x 900 HD: 40/40 HD+/FHD: 60/60 HD: 15/30 HD+/FHD: 50/50 Pixel pitch HD: 0.252 x 0.252 mm Height 193.5 mm (7.61 inches) HD+: 0.215 x 0.215 mm Width 344.2 mm (13.55 inches) FHD: 0.18 x 0.18 mm 75 Specifications Display Controls Touch Pad brightness can be controlled through keyboard shortcuts (see the Dell Technology Guide for more information) Keyboard (Backlit) Number of keys 86 (U.S. and Canada); 102 (Europe); 105 (Japan); 104 (Brazil) Layout QWERTY/AZERTY/Kanji 76 X/Y position resolution (graphics table mode) 240 cpi Size Width 73.09 mm (2.87-inches) sensor-active area Height 40.09 mm (1.57-inches) rectangle Battery Type 4-cell/6-cell/9-cell “smart” lithium ion Depth 48.3 mm (1.9 inches) (4/6/9-cell) Specifications Battery Height Battery 20.4 mm (0.8 inches) (4/6-cell) Operating time 37.8 mm (1.5 inches) (9-cell) Width 206.6 mm (8.13 inches) (4/6-cell) 284.9 mm (11.2 inches) (9-cell) Weight Voltage Charge time (approximate): See the Dell Technology Guide for more information. 0.24 kg (0.54 lb) (4-cell) 0.34 kg (0.75 lb) (6-cell) Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. 0.50 kg (1.10 lb) (9-cell) Life span (approximate) 300 discharge/charge cycles 11.1 VDC (6/9-cell) Temperature range: 14.8 VDC (4-cell) Operating 4 hours (when the computer is turned off) 0° to 35°C (32° to 95°F) Storage – 40° to 65°C (–40° to 149°F) 77 Specifications Battery Coin-cell battery AC Adapter CR-2032 Output current (65 W) 3.34 A (continuous) AC Adapter Input voltage 4.34 A (maximum at 4-second pulse) 100–240 VAC 115–230 VAC (Auto-Air Adapter) Rated output voltage 19.5 +/- 1 VDC Dimensions: Input current (maximum) 1.5 A 65 W (E-Series) 2.5 A (Auto-Air Adapter) Height Input frequency 50–60 Hz Output power 65 W or 90 W Width 66 mm (2.6 inches) Output current (90 W) 5.62 A (maximum at 4-second pulse) Depth 127 mm (5.0 inches) 4.62 A (continuous) 78 16 mm (0.60 inches) 15 mm (0.59 inches) (Auto-Air Adapter) Specifications AC Adapter Weight (with cables) AC Adapter 0.29 kg (0.64 lb) 0.26 kg (0.57 lb) (Auto-Air Adapter, without AC cord and DC extension cord) 90 W (E-Series) 40° to 65°C (–40° to 149°F) – 40° to 70°C (–40° to 158°F) (Auto-Air Adapter) – Physical Height 16 mm (0.6 inches) Width 70 mm (2.8 inches) Depth 147 mm (5.8 inches) Weight (with cables) 0.34 kg (0.76 lb) Temperature ranges: Operating Storage Height 25.3 mm to 38.9 mm (0.10 inches to 1.23 inches) Width 371.6 mm (14.63 inches) Depth 253.0 mm (9.96 inches) Weight (with 4-cell battery): configurable to less than 2.45 kg (5.4 lb) 0° to 35°C (32° to 95°F) 0° to 40°C (32° to 104°F) (Auto-Air Adapter) 79 Specifications Computer Environment Computer Environment Temperature range: Maximum shock (for operating — measured with Dell Diagnostics running on the hard drive and a 2-ms half-sine pulse; for non-operating — measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating 0° to 35°C (32° to 95°F) Storage – 40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 110 G Operating 10% to 90% (noncondensing) Non-Operating 160 G Storage 5% to 95% (noncondensing) Maximum vibration (using a random vibration spectrum that simulates user environment): Operating 0.66 GRMS Non-Operating 1.30 GRMS 80 Altitude (maximum): Operating – 15.2 to 3048 m (–50 to 10,000 ft) Storage – Airborne contaminant level G2 or lower as defined by ISA-S71.04-1985 15.2 to 10,668 m (–50 to 35,000 ft) Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. 81 Index AC adapter size and weight 78, 79 airflow, allowing 5 backups creating 40 Contacting Dell online 68 customer service 63 customizing your desktop 36 your energy settings 39 damage, avoiding 5 data, backing up 40 DellConnect 63 calling Dell 67 Dell Diagnostics 53 CDs, playing and creating 36 Dell Dock 38 chipset 72 Dell Factory Image Restore 57 computer capabilities 36 Dell Support Center 50 computer, setting up 5 Dell support website 70 conserving energy 39 Dell Technology Guide 82 Index for further information 69 Diagnostic Checklist 67 disc drive supported disc sizes 34 discs using 34 drivers and downloads 70 DVDs, playing and creating 36 email addresses for technical support 64 energy conserving 39 expansion bus 73 finding more information 69 FTP login, anonymous 64 hardware problems diagnosing 53 Hardware Troubleshooter 53 help getting assistance and support 62 horizontal and vertical stand options 6 installing the stand 6 Internet connection 14 ISP Internet Service Provider 14 memory problems solving 47 memory support 72 83 Index network connection setup, before you begin 5 fixing 45 shipping products network speed testing 45 for return or repair 66 software features 35 software problems 48 power problems, solving 46 power strips, using 6 problems, solving 42 processor 71 products information and purchasing 65 reinstalling Windows 57 resources, finding more 69 restoring factory image 59 84 solving problems 42 specifications 71 support email addresses 64 support sites worldwide 63 System Messages 51 System Restore 57 ventilation, ensuring 5 Index warranty returns 66 Windows, reinstalling 57 Windows Vista® Program Compatibility Wizard 48 reinstalling 61 wired network network cable, connecting 7 wireless network connection 45 85 Printed in the U.S.A. www.dell.com | support.dell.com 0TD222A00
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