Dell Alienware Aurora R3 Desktop Manual User User's Guide En Us

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User Manual: Dell alienware-aurora-r3 Alienware Aurora R3 Desktop Manual

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ALIENWARE DESKTOP MANUAL

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

This item incorporates copy protection technology that is protected by U.S.
patents and other intellectual property rights of Rovi Corporation. Reverse
engineering and disassembly are prohibited.

The contents herein are subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the prior
written permission of Dell Inc. is strictly prohibited.
Trademarks used in this manual: Alienware®, AlienFX®, and the AlienHead logo
are trademarks or registered trademarks of Alienware Corporation; Dell™ is a
trademark of Dell Inc; Microsoft®, Windows®, and the Windows start button
logo are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries; Intel® is a registered trademark and
Core™ and Speedstep™ are trademarks of Intel Corporation in the U.S. and other
countries; Blu-ray Disc™ is a trademark of the Blu-ray Disc Association; Bluetooth®
is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc.
under license.
Other trademarks and trade names may be used in this manual to refer to either
the entities claiming the marks and names or their products. Dell Inc. disclaims
any proprietary interest in trademarks and trade names other than its own.
Regulatory Model: D0IM Regulatory Type: D0IM003
Rev. A00 September 2010

CONTENTS
CHAPTER 1: SETTING UP YOUR DESKTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Before Setting Up Your Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connect the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connect the Keyboard and Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connect the Network Cable (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connect the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Press the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Set Up Microsoft Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connect to the Internet (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CHAPTER 2: GETTING TO KNOW YOUR DESKTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Front View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Back View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Top View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 3: USING YOUR DESKTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Alienware Command Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Working With RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optimizing Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS . . . . 33
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Removing and Replacing the Side Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Inside View of Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Removing and Replacing Memory Module(s) . . . . . . . . . . . . . . . . . . . . . . . . . 37
Removing and Replacing Hard Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing and Replacing Expansion Card(s) . . . . . . . . . . . . . . . . . . . . . . . . . . 42
CHAPTER 5: TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Basic Hints and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Backup and General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Software Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
CHAPTER 6: SYSTEM RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
AlienRespawn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Dell DataSafe Online Backup (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
CHAPTER 7: SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS . . . . . . . . . . . 63
APPENDIX B: CONTACTING ALIENWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

CONTENTS

Dear Valued Alienware Customer,
Welcome to the Alienware family. We are thrilled to include you among the
growing number of savvy high-performance computer users.
The Alienware technicians who have crafted your computer have made certain
that your high-performance computer is properly optimized and performs to its
fullest potential. We build computers with a single unwavering purpose: Build
It As If It Were Your Own. The technicians will not rest until your new computer
meets or exceeds our very demanding criteria!
We have tested your computer extensively in order to ensure that you enjoy
the highest levels of performance. In addition to a standard burn-in period,
your computer has been evaluated using real-world tools such as synthetic
performance benchmarks.
We invite you to share your experience with your new high-performance computer
with us, so do not hesitate to either e-mail or call Alienware with any questions
or concerns. The entire staff shares your enthusiasm for new technology and we
hope that you enjoy using your new computer as much as Alienware enjoyed
building it for you.
Sincerely,
Alienware Staff

CHAPTER 1: SETTING UP YOUR DESKTOP

Before Setting Up Your Desktop

Product Documentation and Media

Congratulations on the purchase of your Alienware Aurora!

The documentation that ships with your Alienware desktop is designed to
provide answers to many of the questions that may arise as you explore your new
desktop’s capabilities. You may see the documentation for technical information
or general use as required to answer questions in the future, or aid you in finding
answers and solutions. The media included with your desktop is referenced in
some sections of the documentation and may be needed to complete certain
tasks. As always, our technical support staff is available to assist you.

Read all safety and setup instructions before connecting your new desktop. Begin
by carefully opening the box and removing all components that were shipped
to you.
Before setting up your desktop or components, see the included invoice to verify
that all items ordered are present and be sure to inspect all items for any physical
damage that may have occurred during shipment. Report any missing components
to customer service within 5 days of receiving the shipment. Anything reported
missing after the first 5 days of receiving a shipment will not be honored. Some
of the most common items to check for include:
•
•
•
•
•
•

Computer
Microsoft CD-key located at the back of the desktop
Keyboard (if ordered)
Mouse (if ordered)
Multimedia speakers and sub-woofer (if ordered)
Joystick controllers (if ordered)

You may also need a small flathead and/or a Phillips head screwdriver for
connecting peripheral cables to the desktop.

CHAPTER 1: SETTING UP YOUR DESKTOP

Placing Your Desktop
WARNING: Do not place the desktop near or over a radiator or heating
vent. If all or parts of your desktop are placed in a cabinet, ensure that
adequate ventilation is provided. Do not place the desktop in a humid
location or in any area where the desktop may be exposed to rain or
water. Be careful not to spill liquid of any kind on or into the desktop.
When placing your desktop, ensure that:
•
•
•
•

It is placed on a surface that is both level and stable.
The power and other cable connectors are not jammed between the desktop
and a wall – or any other object.
Nothing obstructs airflow in front of, behind, or below the desktop.
The desktop has enough room so that optical drives and other external
storage drives can be easily accessed.

Connect the Display
Connect the display using the connector available on the graphics card in the
expansion card slot on your computer.
You can purchase the DVI-to-VGA adapter, HDMI-to-DVI adapter, and additional
HDMI or DVI cables at www.dell.com.
Use the appropriate cable based on the connectors available on your computer
and display. See the following table to identify the connectors on your computer
and display.

Connection
Type

Computer

Cable

Display

VGA-to-VGA
(VGA cable)
DVI-to-DVI
(DVI cable)
DVI-to-VGA
(DVI-to-VGA
adapter + VGA
cable)
HDMI-to-HDMI
(HDMI cable)
HDMI-to-DVI
(HDMI-to-DVI
adapter + DVI
cable)
DisplayPortto-DisplayPort
(DisplayPort
cable)
CHAPTER 1: SETTING UP YOUR DESKTOP

Connect the Keyboard and Mouse

CHAPTER 1: SETTING UP YOUR DESKTOP

Connect the Network Cable (Optional)

Connect the Power Cable
WARNING: The power connectors and power strips vary among countries.
Using an incompatible cable or improperly connecting the cable to a
power strip or electrical outlet may cause fire or equipment damage.

Press the Power Button
Press the power button on the top of the computer.

CHAPTER 1: SETTING UP YOUR DESKTOP

Set Up Microsoft Windows
Your computer is preconfigured with the Microsoft Windows operating system.
To set up Windows for the first time, follow the instructions on the screen. These
steps are mandatory and may take some time to complete. The Windows setup
screens will take you through several procedures including accepting license
agreements, setting preferences, and setting up an Internet connection.

NOTE: For optimal performance of your computer, it is recommended that
you download and install the latest BIOS and drivers for your computer
available at support.dell.com.

To set up your connection to a wireless router:

Setting Up a Wired Connection

NOTE: To set up your wireless router, see the documentation that shipped
with your router.
Before you can use your wireless Internet connection, you need to connect to your
wireless router.

Connect to the Internet (Optional)

•

Setting Up a Wireless Connection

CAUTION: Do not interrupt the operating system’s setup process. Doing
so may render your desktop unusable.

NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.

•

To complete setting up your wired Internet connection, follow the instructions in
“Setting Up Your Internet Connection” on page 13.

If you are using a dial-up connection, connect the telephone line to the
optional external USB modem and to the telephone wall jack before you set
up your Internet connection.
If you are using a DSL or cable/satellite modem connection, contact your ISP
or cellular telephone service for setup instructions.
CHAPTER 1: SETTING UP YOUR DESKTOP

1. Save and close any open files, and exit any open programs.
2. Click Start → Control Panel.
3. In the search box, type network, and then click Network and Sharing
Center→ Connect to a network.
4. Follow the instructions on the screen to complete the setup.

Setting Up Your Internet Connection
ISPs and ISP offerings vary by country. Contact your ISP for offerings available in
your country.
If you cannot connect to the Internet but have successfully connected in the past,
the Internet Service Provider (ISP) might have a service outage. Contact your ISP
to check the service status, or try connecting again later.
Have your ISP information ready. If you do not have an ISP, the Connect to the
Internet wizard can help you get one.
To set up your Internet connection:
1. Save and close any open files, and exit any open programs.
2. Click Start → Control Panel.
3. In the search box, type network, and then click Network and Sharing
Center→ Set up a new connection or network→ Connect to the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of connection to select, click Help me
choose or contact your ISP.
4. Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.

CHAPTER 1: SETTING UP YOUR DESKTOP

CHAPTER 2: GETTING TO KNOW YOUR DESKTOP

CHAPTER 2: GETTING TO KNOW
YOUR DESKTOP

This chapter provides information about your new desktop to familiarize you with
its various features, and to get you up and running quickly.

CHAPTER 2: GETTING TO KNOW YOUR DESKTOP

Front View Features
1
2
3
4
5

CHAPTER 2: GETTING TO KNOW YOUR DESKTOP

Alienhead — Lowers the drive panel when pressed. The drive panel can
also be lowered when the computer is turned off.

Optical drive — Plays or records CDs, DVDs, and Blu-ray Discs.

Optical-drive bay — Can support additional optical drive.

Media Card Reader/Optical-drive bay — Can support an optional Media
Card Reader or an additional optical drive.

Drive panel — Covers the optical drive(s) or optical-drive bay(s).
NOTE: The drive panel is shown in the open position.

Optical drive eject button — Ejects the optical-drive tray.

Back View Features
1
2

Security cable slot — Attaches a commercially available security cable to
the computer.
NOTE: Before you buy a security cable, ensure that it fits into the security
cable slot on your computer.

Latch — Closes or opens the security cable slot and locks or unlocks the
release panel. Slide the latch to the right to open the security cable slot
and to unlock the release panel.

Back panel connectors — Connect USB, audio, and other devices into the
appropriate connectors.
For more information, see “Back Panel Connectors” on page 19.

Expansion card slots — Access connectors for any installed PCI and
PCI Express cards.

Power connector — Connects to the power cable.

Diagnostic light — Indicates if the power supply is in working condition.

Diagnostic button — Turns on the diagnostic light when pressed.

6 7
CHAPTER 2: GETTING TO KNOW YOUR DESKTOP

Back Light Button
Press the back light button to turn on the light to view the back panel connectors.
This light automatically turns off after a few seconds.

CHAPTER 2: GETTING TO KNOW YOUR DESKTOP

Back Panel Connectors
1

Optical S/PDIF connector — Connects to amplifiers, speakers, or TVs
for digital audio output through optical digital cables. This format carries
an audio signal without going through an analog audio conversion process.

eSATA connector — Connects to eSATA compatible storage devices
such as external hard drives or optical drives.

USB 2.0 connectors (6) — Connect to USB devices, such as a mouse,
keyboard, printer, external drive, or MP3 player.

USB 3.0 connector — Provides faster data transmission between your
computer and USB devices.

8
7

5 Audio connectors — Connect to speakers, microphones, and headphones.
NOTE: For information on audio connectors, see “Connecting External
Speakers” on page 20 .
6

Network connector — Connects your computer to a network or
broadband device.

IEEE 1394 connector — Connects to high-speed serial multimedia
devices such as digital video cameras.

Coaxial S/PDIF connector — Connects to amplifiers, speakers, or TVs
for digital audio output through coaxial digital cables. This format carries
an audio signal without going through an analog audio conversion process.

CHAPTER 2: GETTING TO KNOW YOUR DESKTOP

Connecting External Speakers
Your Alienware desktop has five integrated audio out connectors and one
audio in connector. The audio out connectors deliver quality sound and support
7.1 surround audio. You can connect the audio input connector from a home stereo
or speaker system for a heightened gaming and media experience.
NOTE: On computers with a sound card, use the connector on the card.
1

CHAPTER 2: GETTING TO KNOW YOUR DESKTOP

Side L/R surround connector — Connects to side L/R surround
speakers.

Rear L/R surround connector — Connects to rear L/R surround
speakers.

Center/subwoofer connector — Connects to a center speaker or
subwoofer.

Line-in connector — Connects to recording or playback devices such
as a microphone, cassette player, CD player, or VCR.

Front L/R line-out connector — Connects to front L/R speakers.

Microphone connector — Connects to a microphone or inputs signal
for use with audio programs.

Top View Features
Accessing the Top Panel Connectors

Press the top panel downwards to access the top panel connectors.

Top panel

CHAPTER 2: GETTING TO KNOW YOUR DESKTOP

Top Panel Connectors

CHAPTER 2: GETTING TO KNOW YOUR DESKTOP

Headphone connector — Connects to headphones.
NOTE: To connect to a powered speaker or sound system, use the audio out
connector or one of the S/PDIF connectors at the back of your computer.

Microphone connector — Connects to a microphone or inputs signal
for use with audio programs.

USB 3.0 connector — Provides faster data transmission between your
computer and USB devices.

Power button — Turns the computer on or off when pressed. The color
of the button rim indicates the power status.
• Off — the computer is either turned off, in hibernate mode, or is not
receiving power.
• Solid white — the computer is on.
• Blinking white — the computer is in sleep or standby mode.
The color indicating the power status can be changed using the AlienFX
software. For information on AlienFX, see “AlienFX” on page 24.

USB 2.0 connectors (2) — Connect to USB devices, such as a mouse,
keyboard, printer, external drive, or MP3 player.

CHAPTER 4: USING YOUR DESKTOP

CHAPTER 3: USING YOUR DESKTOP

Alienware Command Center

Working With RAID

The Alienware Command Center gives you access to Alienware’s exclusive
software and is a continuously upgradable control panel. As Alienware releases
new programs, they download directly into the Command Center allowing you to
build a library of system management, optimization, and customization tools.

A Redundant Array of Independent Disks (RAID) is a disk storage configuration
that increases performance or data redundancy. There are two basic RAID levels
discussed in this section.

To access the Command Center, click Start
Command Center→ Command Center.

→ All Programs→ Alienware→

AlienFX
AlienFX allows you to customize the lighting behavior on your computer. You can
assign lighting behaviors to events like receiving new e-mail, computer going
into the sleep mode, and opening a new application.

AlienFusion
AlienFusion provides access to your Alienware computer’s power management
controls to help increase energy efficiency.

Thermal Controls
If you have vents present on top of your computer, use thermal controls to control
the thermal and venting capabilities of your computer by changing the fan speed
and behavior of the vents.
24

CHAPTER 3: USING YOUR DESKTOP

•
•

RAID level 0 is recommended for higher performance (faster throughput).
RAID level 1 is recommended for users who need a high level of data
integrity.
NOTE: RAID requires multiple hard drives. The number of hard drives
required varies depending on the RAID configuration.
NOTE: For maximum performance of hard drive(s), connect the SATA 3.0
(6Gb/s) compatible hard drive(s) to the SATA 3.0 (6Gb/s) port(s) on the
system board.

RAID Level 0
CAUTION: RAID level 0 provides no redundancy. Therefore, a failure
of one drive results in the loss of all data. Perform regular backups to
protect your data.
RAID level 0 uses data striping to provide a high data access rate. Data striping
writes consecutive segments, or stripes, of data sequentially across the physical
drive(s) to create a large virtual drive. This allows one of the drives to read data
while the other drive is searching for and reading the next block.

RAID 0 uses the full storage capacities of both drives. For example, two 2 GB hard
drives combine to provide 4 GB of hard drive space on which to store data.
NOTE: In a RAID 0 configuration, the size of the configuration is equal to
the size of the smallest drive multiplied by the number of drives in the
configuration.

RAID Level 1
RAID level 1 uses data mirroring to enhance data integrity. When data is written
to the primary drive, the data is also duplicated, or mirrored, on the secondary
drive in the configuration. RAID 1 sacrifices high data-access rates for data
redundancy.

If a drive failure occurs, read and write operations are directed to the remaining
drive. A replacement drive can then be rebuilt using the data from the remaining
drive.
NOTE: In a RAID 1 configuration, the size of the configuration is equal to
the size of the smallest drive in the configuration.

CHAPTER 3: USING YOUR DESKTOP

Optimizing Performance

Configuring the BIOS

Your computer has been configured to operate optimally across a wide range
of applications. Depending on the configuration you purchased, the computer
may have been overclocked at the factory to achieve maximum performance in
resource intensive applications including gaming and multimedia development.

System Setup

CAUTION: Technical support verifies the full functionality of the
computer at the factory configured settings. Alienware does not
provide technical support for any hardware or software issues arising
from operating the computer beyond the factory configured settings.

Performance Tuning
Using System Setup
CAUTION: It is not recommended to operate the processor or other
system components beyond the preset settings in the BIOS. Doing so
may cause system instability, reduced component operating life, or
permanent component damage.
For computers with the Intel Core i7 Extreme Edition processor, the BIOS has
preset overclocking levels that allow you to easily overclock your computer.
For more information, see “Configuring the BIOS” on page 26.

CHAPTER 3: USING YOUR DESKTOP

The System Setup options allow you to:
•
•
•
•

Change the system configuration information after you add, change, or
remove any hardware in your desktop.
Set or change a user-selectable option.
View the amount of memory installed.
Set the type of hard drive installed.

Before you use System Setup, it is recommended that you write down the current
System Setup information for future reference.
CAUTION: Do not change the settings in System Setup unless you are
an expert computer user. Certain changes can cause your computer to
work incorrectly.

Entering System Setup
1.

Turn on (or restart) your desktop.

NOTE: Keyboard failure may result when a key on the keyboard is held down
for extended periods of time. To avoid possible keyboard failure, press and
release in even intervals until the System Setup screen appears.
While the desktop is booting, press immediately before the operating
system logo appears to access the BIOS Setup Utility.
If an error occurs during Power On Self Test (POST), you may also enter the
BIOS Setup Utility by pressing when prompted.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft Windows desktop, then shut down your
desktop and try again.

System Setup Options
NOTE: Depending on your computer and installed devices, the items listed
in this section may not appear, or may not appear exactly as listed.
NOTE: For the updated system setup information, see the Service Manual
at support.dell.com/manuals.
Main
BIOS Information
Product Information
Build Date

Product Name

System Setup Screens

BIOS Version

The BIOS Setup Utility window displays current or changeable configuration
information for your desktop.

Asset Tag

Key functions appear at the bottom of the BIOS Setup Utility window and lists
keys and their functions within the active field.

Service Tag

Memory Information
Total Memory

Displays the BIOS release date.
Displays the product name.
Displays the BIOS version number.
Displays the service tag of the computer.
Displays the asset tag of the computer.
Displays the total memory of the computer.

Memory Available

Displays the amount of memory available on
the computer.

Memory Technology

Displays the type of memory technology used.

Memory Speed

Displays the memory speed.
CHAPTER 3: USING YOUR DESKTOP

Main
CPU Information
CPU Type
CPU ID

CPU Speed
Cache L2
Cache L3

Displays the processor type.
Displays the processor identification code.
Displays the processor speed.
Displays the processor L2 cache size.
Displays the processor L3 cache size.

Advanced — Standard CMOS Features
System Date
Displays current date.
(mm:dd:yy)
System Time
Displays the current time.
(hh:mm:ss)
Device Information
SATA Port0
Displays the SATA 0 drive integrated in the
computer.
SATA Port1
Displays the SATA 1 drive integrated in the
computer.
SATA Port2
Displays the SATA 2 drive integrated in the
computer.

CHAPTER 3: USING YOUR DESKTOP

Advanced — Standard CMOS Features
SATA Port3
Displays the SATA 3 drive integrated in the
computer.
SATA Port4
Displays the SATA 4 drive integrated in the
computer.
SATA Port5
Displays the SATA 5 drive integrated in the
computer.
SATA Port6
Displays the SATA 6 drive integrated in the
computer.
SATA Port7
Displays the SATA 7 drive integrated in the
computer.
Wait for ‘F1’ If
If enabled, the system will HALT during boot to
Errors
display system errors.
Advanced — Advanced BIOS Features
Bootup Num-Lock
Select power-on state for num-lock.
OptionROM Display
Screen

Allows you to enable or disable the RAID Option
ROM screen during POST.

Advanced — CPU Configuration
Hyper-threading
If disabled only one thread per enabled core is
Technology
active.
XD Bit Capability
Enable XD Bit Capability to allow the processor
to distinguish between the bits of code that
can be executed and the ones that cannot be
executed.
Intel(R) Speedstep
If enabled, the processor clock speed and core
tech
voltage are adjusted dynamically based on the
processor load.
Intel(R) C-State Tech If enabled, C-State: Processor idle is set to
C2/C3/C4.
Advanced — Integrated Devices
USB Controller
Allows you to enable or disable the integrated
USB controller.
HD Audio
Allows you to enable or disable the integrated
audio controller.
Onboard IEEE1394
Allows you to enable or disable the onboard
Controller
IEEE 1394 controller.
Onboard LAN
Allows you to enable or disable the onboard
Controller
LAN controller.
LAN Option ROM
Allows you to enable or disable the network
controller’s boot option.

Advanced — Integrated Devices
Jmicron 362 ATA
Allows you to enable or disable the ATA
Controller
controller.
ICH SATA Configuration
SATA Mode
Allows you to configure the integrated hard
drive controller to AHCI or RAID.
Advanced — Power Management Setup
Suspend Mode
Sets the energy-saving mode of the ACPI
function.
AC Recovery
Sets what action the computer takes when
power is restored.
Auto Power On
Allows the computer to start up at a certain
time.
Advanced — Frequency/Voltage Control
Current CPU Frequency Displays the current processor speed.

Current DRAM Frequency Displays the current memory speed.
Adjust Cpu Ratio
Allows you to change the processor ratio.
Memory Ratio

DRAM Timing Mode

Allows you to change the memory ratio.
Allows you to change the memory timing
mode.
CHAPTER 3: USING YOUR DESKTOP

Advanced — Frequency/Voltage Control
Advance DRAM
Allows you to access the Advance DRAM
Configuration
Configuration submenu.
Overclock Configuration Allows you to access the Overclock
Configuration submenu.
Overvoltage
Allows you to access the Overvoltage
Configuration
Configuration submenu.
Load Level 1 Defaults Allows you to load Level 1 default setting.
NOTE: This setting may not be available for
some processors.
Load Level 2 Defaults Allows you to load Level 2 default setting.
NOTE: This setting may not be available for
some processors.
Advanced — ME Subsystem
ME Version

Integrated Clock Chip
Configuration

Allows you to enable or disable the Execute
MEBx.
Allows you to access the Integrated Clock Chip
Configuration submenu.

Advanced — ME Subsystem — Integrated Clock Chip Configuration Submenu
ICC OverClocking Lib
Displays the ICC OverClocking Lib Version
Version
number.
Number of ICC Profiles: Displays the number of ICC Profiles supported
on your computer.
Current ICC Profile
Displays the current ICC Profile Index value.
Index:
ICC Enable
Allows you to enable or disable the Integrated
Clock Chip.

Displays the ME version number.

ME subsystem

Allows you to enable or disable the ME
subsystem.

End of Post Message

Allows you to enable or disable the End of Post
Message.

Advanced — ME Subsystem
Execute MEBx

CHAPTER 3: USING YOUR DESKTOP

Advance DRAM Configuration Submenu
Memory-Z
Opens submenu to display the SPD
configuration for each memory module.
Command Rate
Displays the Command Rate (editable in
Manual Mode).
tCL
Displays the Column Address Strobe Latency
(editable in Manual Mode).

Advance DRAM Configuration Submenu
tRCD
Displays timing of RAS to CAS delay (editable
in Manual Mode).
tRP
Displays timing of RAS Precharge (editable in
Manual Mode).
tRAS
Displays timing of Row Address Strobe
(editable in Manual Mode).
tRFC
Displays timing of Refresh to Archive/Refresh
cycle time (editable in Manual Mode).
tWR
Displays timing of Write Recover (editable in
Manual Mode).
tWTR
Displays Write to Read Delay (editable in
Manual Mode).
tRRD
Displays RAS to RAS delay (editable in Manual
Mode).
tRTP
Displays Read to Precharge Command Delay
(editable in Manual Mode).
tFAW
Displays the Four Activate Window (editable in
Manual Mode).
tWCL
Displays the Write CAS Latency (editable in
Manual Mode).
tCKE
Displays the Minimum CKE High and Low
Pulse Width (editable in Manual Mode).

Overclock Configuration Submenu
Turbo Mode
If enabled, allows processor to run at faster
frequencies than marked.
Long duration power
Allows you to change the long duration
limit
power limit.
Long duration
Allows you to change the long duration time
maintained
limit.
Short duration power
Allows you to change the short duration
limit
power limit.
1-Core Ratio Limit
Allows you to change the ratio limit of the
processor’s first core.
2-Core Ratio Limit
Allows you to change the ratio limit of the
processor’s second core.
3-Core Ratio Limit
Allows you to change the ratio limit of the
processor’s third core.
4-Core Ratio Limit
Allows you to change the ratio limit of the
processor’s fourth core.
VID Override for Max
Allows you to change the VID override for
Turbo Ratio
max turbo ration value.

CHAPTER 3: USING YOUR DESKTOP

Overvoltage Configuration Submenu
DDR3 Memory Voltage
Adjusts the DDR3 Memory Voltage.
Dynamic CPU VCore Offset

Allows you to change the Processor Core
Voltage Offset value.

Adjust DDR_VREF_DQ_A

Adjusts the DDR3 Data VREF – Channel A.

Adjust DDR_VREF_DQ_B

Adjusts the DDR3 Data VREF – Channel B.

Adjust DDR_VREF_CA_A

Adjusts the DDR3 Address VREF –
Channel A.

Adjust DDR_VREF_CA_B

Adjusts the DDR3 Address VREF –
Channel B.

Security
Supervisor Password:
User Password:
Set Supervisor Password

Allows you to change the supervisor
password.
Allows you to change the user password.
You cannot use the user password to
enter the BIOS setup, during POST.
Allows you to set a supervisor password.

CHAPTER 3: USING YOUR DESKTOP

Boot
Set Boot Priority
1st Boot Device
2nd Boot Device
3rd Boot Device
4th Boot Device
5th Boot Device
6th Boot Device
7th Boot Device

Displays the first boot device.
Displays the second boot device.
Displays the third boot device.
Displays the fourth boot device.
Displays the fifth boot device.
Displays the sixth boot device.
Displays the seventh boot device.

Hard Disk Drive BBS
Priorities

Sets the hard drive boot priority. The items
displayed are dynamically updated according
to the hard drives detected.

CD/DVD ROM Drive BBS
Priorities

Sets the CD/DVD drive boot priority.

Exit
Provides options to Save Changes and Reset, Discard Changes and
Reset, Restore Defaults, and Reset System with ME disable
Mode.

CHAPTER 5: INSTALLING ADDITIONAL
OR REPLACEMENT COMPONENTS

CHAPTER 4: INSTALLING ADDITIONAL
OR REPLACEMENT COMPONENTS

This chapter provides guidelines and instructions for increasing the processing
power and storage capacity, by upgrading equipment. You can purchase
components for your desktop at www.dell.com or www.alienware.com.
NOTE: See the Service Manual at support.dell.com/manuals for
installation instructions of all serviceable components. Parts purchased
from Dell and Alienware ship with specific replacement instructions.

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

Before You Begin
This section provides procedures for removing and installing the components in
your desktop. Unless otherwise noted, each procedure assumes that the following
conditions exist:
•
•
•

You have performed the steps in “Turning Off Your Desktop” and “Before
Working Inside Your Desktop” in this section.
You have read the safety information that shipped with your desktop.
A component can be replaced or—if purchased separately—installed by
performing the removal procedure in reverse order.

The procedures in this section may require the following tools:
• Small flat-blade screwdriver
• Phillips screwdriver
• BIOS executable update program available at support.dell.com

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

Turning Off Your Desktop
CAUTION: To avoid losing data, save and close all open files and exit all
open programs before you turn off your desktop.
1.
2.

Save and close all open files and exit all open programs.
Click Start → Shut Down.
The desktop turns off after the operating system shutdown process finishes.
3. Ensure that the desktop and any attached devices are turned off. If your
desktop and attached devices do not automatically turn off when you shut
down your operating system, press and hold the power button for at least
8 to 10 seconds until the desktop turns off.

Before Working Inside Your Desktop

CAUTION: When you disconnect a cable, pull on its connector or on its
pull-tab, not on the cable itself. Some cables have connectors with locking
tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep
them evenly aligned to avoid bending any connector pins. Also, before
you connect a cable, ensure that both connectors are correctly oriented
and aligned.

Use the following safety guidelines to help protect your desktop from potential
damage and to help to ensure your own personal safety.
WARNING: Before working inside your desktop, read the safety
information that shipped with your computer. For additional safety best
practices information, see www.dell.com/regulatory_compliance.
CAUTION: Handle components and cards with care. Do not touch the
components or contacts on a card. Hold a card by its edges. Hold a
component such as a processor by its edges, not by its pins.

To avoid damaging the desktop, perform the following steps before you begin
working inside the desktop.

CAUTION: Only a certified service technician should perform repairs on
your desktop. Damage due to servicing that is not authorized by Dell is
not covered by your warranty.

CAUTION: To avoid electrostatic discharge, ground yourself by using a
wrist grounding strap or by periodically touching an unpainted metal
surface (such as a connector on the back of the computer).

Ensure that the work surface is flat and clean to prevent the side panel from
being scratched.
Turn off your desktop (see “Turning Off Your Desktop” on page 34).
CAUTION: To disconnect a network cable, first unplug the cable from
your desktop and then unplug the cable from the network device.

3. Disconnect all telephone or network cables from the desktop.
4. Disconnect your desktop and all attached devices from their electrical
outlets.
5. Press the power button to ground the system board.

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

Removing and Replacing the Side Panel
CAUTION: Before removing the side panel, disconnect the power cable
from your desktop.
To remove the side panel:
1.

Follow the instructions in “Before You Begin” on page 34.

NOTE: Ensure that you remove the security cable from the security cable
slot (if applicable).
2. Slide the latch to the right to unlock the release panel.
3. Lift the release panel to open the side panel.
4. Place the side panel in a secure location.

2
3

NOTE: Theater lighting turns on automatically when the side panel is
removed. Theater lighting is powered by internal batteries.
To replace the side panel, push the side panel against the side of the computer
until it locks into place.

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

release panel

security cable slot

latch

side panel

Inside View of Your Computer

Removing and Replacing Memory Module(s)
To remove the memory module(s):
1.
2.

Follow the instructions in “Before You Begin” on page 34.
Remove the side panel (see “Removing and Replacing the Side Panel“ on
page 36).
3. Locate the memory module connectors on the system board (see “Inside
View of Your Computer“ on page 37).

3
2
1

CAUTION: The memory module(s) may become very hot during normal
operation. Allow the memory module(s) to cool before touching them.

memory module(s)

graphics cards (2)

optical drives (3)

hard drives (4)

NOTE: For better access to memory module(s), remove the graphics card
if the card is full length.
4. Spread apart the securing clips at both ends of the memory module
connector.
5. Lift the memory module off the memory module connector. If the memory
module is difficult to remove, gently ease the memory module back and
forth to remove it from the memory module connector.

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

To replace memory module(s):

1.
2.

Follow the instructions in “Before You Begin” on page 34.
Align the notch on the bottom of the memory module with the tab on the
memory module connector.

1
Recommended memory configuration:
Type

Slots

1333 MHz, 1600 MHz, and 1866 MHz

Slots 1 and 2 or slots 1 — 4

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

memory module connector

tab

notch

memory module

CAUTION: To avoid damage to the memory module, press the memory
module straight down into the memory module connector while you
apply equal force to each end of the memory module.

3. Insert the memory module into the memory module connector until the
memory module snaps into position.
If you insert the memory module correctly, the securing clips snap into the
cutouts at each end of the memory module.
NOTE: If the memory module is not installed properly, the computer may
not boot.
4. Replace the side panel (see “Removing and Replacing the Side Panel“ on
page 36).
5. Connect the power cable, and all the external peripherals to the computer.
6. Turn on the computer.
As the computer boots, it detects the additional memory and automatically
updates the system configuration information. To confirm the amount of memory
installed in the computer:
Click Start → Control Panel→ System and Security→ System.

Removing and Replacing Hard Drive(s)
NOTE: For maximum performance of hard drive(s), connect the SATA 3.0
(6Gb/s) compatible hard drive(s) to the SATA 3.0 (6Gb/s) port(s) on the
system board.
To remove the hard drive(s):
1.
2.

Follow the instructions in “Before You Begin” on page 34.
Remove the side panel (see “Removing and Replacing the Side Panel“
on page 36).
3. Disconnect the power and data cable from the hard drive (if applicable).

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

2
1

power cable

data cable

4. Press the release tabs together and slide the hard drive out of the hard
drive cage.
1

hard drive

release tabs (2)

5. Remove the hard drive out of the hard-drive bracket (if applicable).

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

To replace a hard drive:
1

1.
2.

3.
4.
5.
6.
7.
8.

hard drive

Follow the instructions in “Before You Begin” on page 34.
See the documentation that shipped with your new hard drive to verify that
it is configured for your computer.
Snap the new hard-drive bracket on to the new hard drive (if applicable).
Slide the new hard drive into the hard-drive cage until the release tabs snap
into place.
Connect the power and data cables (if applicable).
Replace the side panel (see “Removing and Replacing the Side Panel“ on
page 36).
Reconnect the power cable, and all the external peripherals to the computer.
Turn on the computer.

hard-drive bracket

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

Removing and Replacing Expansion Card(s)
To remove a card:
1. Follow the instructions in “Before You Begin” on page 34.
2. Remove the side panel (see “Removing and Replacing the Side Panel“ on
page 36).
3. Press the shroud button and rotate the shroud away from the computer.
2

4. Locate the expansion card on the system board (see “Inside View of Your
Computer“ on page 37).
5. Disconnect any cables connected to the card (if applicable).
6. Remove the screw that secures the card to the chassis.
7. Remove the card.
• For a PCI Express x1 card, grasp the card by its top corners, and ease it
out of its connector.
• For a PCI Express x16 card, press the securing tab on the card connector
as you grasp the card by its top corners, and then ease the card out of
the connector.
1

2
1

1
42

shroud

shroud button

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

3
1

PCI Express x16 card

connector

securing tab

NOTE: If you are not replacing a card, install a filler bracket in the empty
card-slot opening.

To replace a card:
1.
2.
3.
4.

Follow the instructions in “Before You Begin” on page 34.
Remove the filler bracket to create a card-slot opening (if applicable).
Align the card with the slot on the connector.
Place the card in the connector and press down firmly. Ensure that the card
is firmly seated in the slot.
If you are installing a PCI Express Card into the x16 connector, press the
securing tab and place the card in the connector.
1

5. Connect any cables that should be attached to the card (if applicable).
For information about the card’s cable connections, see the documentation
that shipped with the card.
6. Replace the screw that secures the card to the chassis.
7. Push the shroud to snap it into place.
8. Replace the side panel (see “Removing and Replacing the Side Panel“ on
page 36).
9. Reconnect the power cable, and all the external peripherals to the computer.
10. Turn on the computer.

2
3
1

PCI Express x16 card

connector

securing tab

CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

CHAPTER 6: TROUBLESHOOTING

CHAPTER 5: TROUBLESHOOTING

Basic Hints and Tips

When troubleshooting your computer, remember the following safety guidelines:

•

•
•

The computer does not turn on: Is your computer securely plugged into a
working electrical outlet? If plugged into a power strip, ensure that the strip
is working.
Connections: Check all the cables to ensure that there are no loose
connections anywhere.
Power Savings: Ensure that your computer is not in hibernate or standby
mode by pressing the power button for less than 4 seconds. The power
status light will fade from blinking white to off while in standby mode; in
hibernate mode it will be off.

Backup and General Maintenance
•

•

•
•

Always backup your important data on a regular basis and keep copies
of your operating system and software safe. Do not forget to note the
serial numbers if you are storing them outside of their original cases — for
example in a CD wallet.
Run maintenance programs as often as you can. You may schedule these
programs to run at times when you are not using your computer. You can
use those provided with your operating system, or buy more powerful,
dedicated programs to do so.
Write down your passwords and keep them safe (away from your computer).
This is especially important if you choose to password-protect your
computer’s BIOS and operating system.
Document vital settings such as network, dialup, mail and Internet settings.

CHAPTER 5: TROUBLESHOOTING

•
•

Before touching any of the computer’s internal components, touch an
unpainted portion of the chassis. Doing so will safely discharge any static
electricity, which could damage your computer.
Turn off your computer and any connected peripherals.
Disconnect any peripherals from your computer.

Things to check before troubleshooting:
•
•
•
•
•
•

Ensure that the power cable is properly connected to your computer and a
power outlet. Ensure that the power outlet is working.
Ensure that the UPS or power strip is turned on (if applicable).
If your peripheral devices (for example keyboard, mouse, printer, and so on)
are not working, ensure that all connections are secure.
If any computer components were added or removed before the problem
began, check to see if you performed the removal and installation procedure
properly.
If an error message appears on the screen, write down the exact error
message prior to calling Alienware Technical Support to aid in diagnosing
and resolving your issue.
If an error occurs in a specific program, see the program’s documentation.

Software Diagnostic Tools
Pre-Boot System Assessment (PSA)
The computer runs the Pre-boot System Assessment (PSA), a series of initial tests
for the system board, keyboard, display, memory, hard drive, and so on.
To invoke PSA:
1. Turn on (or restart) your desktop.
2. When the Alienware logo appears, press immediately to access the
Boot Menu.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft Windows desktop; then, shut down your
computer and try again.
3. Select Diagnostics from the menu and press .
4. During the assessment, answer any questions that appear on the screen.
• If a failure is detected, the computer stops and beeps. To stop the
assessment and restart the computer, press ; to continue to the
next test, press ; to retest the component that failed, press .
• If failures are detected during the Pre-boot System Assessment, write
down the error code(s) and contact Alienware (see “CONTACTING
ALIENWARE“ on page 65).

If the PSA completes successfully, the following message appears on your
screen.
“Do you want to run the remaining memory tests? This will
take about 30 minutes or more. Do you want to continue?
(Recommended).”
Press to continue if you are experiencing memory issue, otherwise press
to finish PSA testing.
When you press , the following message appears on the screen.
“Booting Dell Diagnostic Utility Partition. Press any key to
continue.”
5. Select Exit to reboot your computer.

CHAPTER 5: TROUBLESHOOTING

Alienware Diagnostics
If you experience a problem with your Alienware desktop, run the Alienware
Diagnostics before you contact Alienware for technical assistance. It is
recommended that you print these procedures before you begin.
NOTE: Back up all data before initiating a system recovery.
NOTE: The Resource DVD contains drivers for your computer. You can
also download the latest drivers and software for your computer from
support.dell.com.
Review your desktop’s configuration information, and ensure that the device that
you want to test appears in the system setup program and is active. Start the
Alienware Diagnostics from the Resource DVD.

Starting Alienware Diagnostics From the Resource DVD
1.
2.

Insert the Resource DVD.
Shut down and restart the desktop.
When the Alienware logo appears, press immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft Windows desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in
the system setup program.

CHAPTER 5: TROUBLESHOOTING

3. When the boot device list appears, highlight CD/DVD/CD-RW and
press .
4. Select Boot from CD-ROM from the menu that appears and press .
5. Select Alienware Diagnostics from the numbered list. If multiple versions
are listed, select the version appropriate for your computer.
6. When the Alienware Diagnostics Main Menu appears, select the test you
want to run.
NOTE: Write down any error codes and problem descriptions exactly as
they appear and follow the instructions on the screen.
7. After all tests have completed, close the test window to return to the
Alienware Diagnostics Main Menu.
8. Remove your Resource DVD, then close the Main Menu window to exit the
Alienware Diagnostics and restart the computer.

Computer Problems

Beep Code

Possible Problem

The computer fails the POST

One

Possible motherboard failure — BIOS ROM checksum failure

The Power On Self Test (POST) ensures that all hardware is working properly before
starting the remainder of the boot process. If the computer passes the POST, the
computer continues to start normally. However, if the computer fails the POST,
the computer emits a series of beeps during start‑up. The following repetitive beep
codes help you troubleshoot problems with your computer. For assistance, contact
Alienware (see “CONTACTING ALIENWARE“ on page 65).

Two

No RAM detected
NOTE: If you installed or replaced the memory module, ensure
that the memory module is seated properly.

Three

Possible motherboard failure — Chipset error

Four

RAM read/write failure

Five

Real Time Clock failure

Six

Video card or chip failure

Seven

Processor failure

NOTE: To replace parts, see the Service Manual at
support.dell.com/manuals.

CHAPTER 5: TROUBLESHOOTING

The computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating
system shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 6 seconds until the
computer turns off, then restart your computer.

A program stops responding or crashes repeatedly
End the program:
1.
2.

Press simultaneously.
Click the Applications tab and select the program that is no longer
responding.
3. Click End Task.
Check the software documentation.
If necessary, uninstall and then reinstall the program.

CHAPTER 5: TROUBLESHOOTING

A program is designed for an earlier version of Microsoft Windows
Run the Program Compatibility Wizard:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows operating system environment.
1.
2.

Click Start → Control Panel→ Programs→ Run programs made for
previous versions of Windows.
In the welcome screen, click Next.
Follow the instructions on the screen.

Other software problems
Back up your files immediately
Use a virus-scanning program to check the hard drive, or CDs
Save and close any open files or programs and shut down your computer
through the Start menu.
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive popup advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan
the computer and remove spyware.

Check the software documentation or contact the software manufacturer for
troubleshooting information:
•
•
•
•
•

Ensure that the program is compatible with the operating system installed
on your computer.
Ensure that your computer meets the minimum hardware requirements
needed to run the software. For more information see the software
documentation.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program.

Run the PSA Diagnostics:
If all the tests run successfully, the error condition is related to a software
problem.

CHAPTER 5: TROUBLESHOOTING

Hard Drive Problems
NOTE: For maximum performance of hard drive(s), connect the SATA 3.0
(6Gb/s) compatible hard drive(s) to the SATA 3.0 (6Gb/s) port(s) on the
system board.

Allow the computer to cool before turning it on

Memory
Memory errors detected on start up
•
•

A hot hard drive may prevent the operating system from starting. Try allowing
the computer to return to room temperature before turning it on.

Check memory modules for correct seating and orientation. Reseat the
memory modules if applicable (for more information, see “Removing and
Replacing Memory Module(s)” on page 37).
Computers using a dual-channel memory configuration require that
memory modules be installed in pairs. If you require assistance, contact
Alienware Technical Support (see “CONTACTING ALIENWARE“ on page 65).

Run Check Disk

Display

1. Click Start → Computer.
2. Right-click Local Disk C:.
3. Click Properties→ Tools→ Check Now.
If the User Account Control window appears, click Continue.
4. Follow the instructions on the screen.

If the display is blank

CHAPTER 5: TROUBLESHOOTING

•
•

The computer maybe in a power saving mode. Press a key on the keyboard
or press the power button to resume normal operation.
Test the electrical outlet. Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.

Power
When you press the power button, the computer does not turn on
•
•

•
•

If the computer is connected into a surge protector or UPS, ensure that
the surge protector or UPS is securely connected to an electrical outlet, is
switched on and is working correctly.
Ensure that the electrical outlet is working properly by testing another
device such as a radio or lamp that is known to be working. If the electrical
outlet is not working, contact an electrician or your power company for
further assistance.
Ensure all devices on the computer are properly connected to your computer
and that the computer is properly connected to the surge protector or UPS.
When the computer is connected into an electric outlet, press the diagnostic
button and observe the diagnostic light (to locate the diagnostic button and
diagnostic light, see “Back View Features” on page 17) .
• If the diagnostic light turns ON, the power supply is functioning as
designed.
• If the diagnostic light does not turn ON, there may be a problem with
the computer.

USB Devices
NOTE: For maximum performance of USB device(s), connect USB 3.0
compatible USB device(s) to the USB 3.0 port(s) on your computer.

USB keyboard or mouse is not responding when connected to USB 3.0
connector
Ensure that the USB keyboard and mouse are properly connected to your
computer and then restart your computer.

For further assistance, contact Alienware support (see “CONTACTING ALIENWARE“
on page 65).

CHAPTER 5: TROUBLESHOOTING

CHAPTER 7: SYSTEM RECOVERY

CHAPTER 6: SYSTEM RECOVERY

Your computer has the following system recovery options:
• Operating System Reinstallation DVD — Contains operating system
installation media.
• AlienRespawn — Your computer is pre-installed with AlienRespawn (see
“AlienRespawn” on page 56).
• Dell DataSafe Online — Dell DataSafe Online is an online data backup
service (see “Dell DataSafe Online Backup” on page 57).
• System Drivers — You can download the latest drivers for your computer
from support.dell.com.
• Resource DVD — Contains drivers for your computer. You can also download
the latest system drivers from support.dell.com.
• System Applications — Some of the software that is pre-installed on your
computer does not include a backup CD/DVD. This software is available at
My Dell Downloads (DownloadStore.dell.com/media).
NOTE: My Dell Downloads may not be available in all regions.
CHAPTER 6: SYSTEM RECOVERY

AlienRespawn
CAUTION: Using AlienRespawn permanently removes any programs
or drivers installed after you received your computer. Create backup
media of applications you need to install on your computer before using
AlienRespawn. Use AlienRespawn only if System Restore did not resolve
your operating system problem.
CAUTION: Although AlienRespawn is designed to preserve the data files
on your computer, it is recommended that you backup your data files
before using AlienRespawn.
You can use AlienRespawn to restore your hard drive to the operating state it was
in when you purchased your computer, while preserving the data files.
AlienRespawn allows you to backup and restore your computer to an earlier
operating state.

AlienRespawn Basic
To restore the factory image while preserving the data files:
1. Turn off your computer.
2. Disconnect all the devices connected to the computer (such as USB drive,
printer, and so on) and remove any recently added internal hardware.
NOTE: Do not disconnect the monitor, keyboard, mouse, and the power
cable.
3. Turn on your computer.
4. When the Alienware logo appears, press several times to access the
Advanced Boot Options window.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft Windows desktop; then, shut down your
computer and try again.
5. Select Repair Your Computer.
6. Select AlienRespawn and Emergency Backup from the System Recovery
Options menu and follow the instructions on the screen.
NOTE: The restoration process may take an hour or more depending on
the size of the data to be restored.
NOTE: For more information on AlienRespawn, see knowledge base article
353560 at support.dell.com.

CHAPTER 6: SYSTEM RECOVERY

Upgrading to AlienRespawn Professional

Dell DataSafe Online Backup (Optional)

AlienRespawn provides additional features that allow you to:
• Backup and restore your computer based on file types
• Backup files to a local storage device
• Schedule automated backups
To upgrade to AlienRespawn Professional:
1. Double-click the AlienRespawn icon
in the notification area of your
desktop.
2. Click Upgrade Now!
3. Follow the instructions on the screen.

NOTE: Dell DataSafe Online Backup may not be available in all regions.
NOTE: A broadband connection is recommended for fast upload/download
speeds.
Dell DataSafe Online is an automated backup and recovery service that helps
protect your data and other important files from catastrophic incidents like theft,
fire, or natural disasters. You can access the service on your computer using a
password-protected account.
For more information, go to delldatasafe.com.
To schedule backups:
1.
2.

Double-click the Dell DataSafe Online icon
on the taskbar.
Follow the instructions that appear on the screen.

CHAPTER 6: SYSTEM RECOVERY

CHAPTER 8: SPECIFICATIONS

This chapter provides specifications of your desktop.

CHAPTER 7: SPECIFICATIONS

Computer Model

Processor and System Chipset

Alienware Aurora-R3

Processor

Intel Core i7
Intel Core i5
Intel Core i3

L2 cache

256 KB

L3 cache

up to 8 MB

System chipset

Intel P67

DMI speed

2.5 GT/s

DRAM bus width

64 bits

Processor address bus width

64 bits

Data bus bandwidth

up to 6.4 GT/s

RAID support (internal SATA
drives only)

RAID 0
RAID 1
RAID 1+0

BIOS chip (NVRAM)

32 MB

Dimensions
Height
(with top vents open)

432 mm (17 inches)

Width

249 mm (9.8 inches)

Depth

635 mm (25 inches)

Average weight

22.09 kg (48.7 lb)
NOTE: The weight of your desktop will vary
depending on the configuration and the
manufacturing variability.

CHAPTER 7: SPECIFICATIONS

Top Panel Connectors

Memory
Connectors

four internally-accessible DDR3 DIMM sockets

Capacities

1 GB, 2 GB, and 4 GB

1333 MHz, 1600 MHz, and 1866 MHz

USB

one 4-pin USB 3.0-compliant connector
two 4-pin USB 2.0-compliant connectors

Audio

one stereo headphone and microphone
connectors

Minimum

3 GB

Maximum

16 GB

Communications

Memory types

2- channel DDR3

Network adapter

10/100/1000 Ethernet LAN on system board

Wireless (optional)

WiFi/Bluetooth wireless technology

NOTE: For instructions on upgrading the memory, see “Removing and Replacing
Memory Module(s)” on page 37.

Drives

Back Panel Connectors
IEEE 1394

one 6-pin serial connector

Network adapter

one RJ45 connector

USB

one 4-pin USB 3.0-compliant connector
six 4-pin USB 2.0-compliant connectors

eSATA

one 4-pin connector

Audio

7.1 channel line output, stereo microphone, and
stereo line input connectors

S/PDIF

one optical and one coaxial output connector

Externally accessible

three 5.25-inch drive bays for a Blu-ray Disc
combo, Blu-ray Disc Writer (6x), DVD+/-RW, DVD
Combo, or Media Card Reader (optional)

Internally accessible

four 3.5-inch drive bays for SATA hard drives
NOTE: Your computer supports up to two SATA
3.0 (6Gb/s) hard drives.

CHAPTER 7: SPECIFICATIONS

Computer Environment

Expansion Bus
PCI Express x1:

Temperature ranges:

Connectors

two

Operating

10°C to 35°C (50°F to 95°F)

Connector size

36-pin connectors

Storage

–10°C to 45°C (14°F to 113°F)

Relative humidity (maximum)

20% to 80% (noncondensing)

PCI Express x16:
Connectors

two

Connector size

164 pins connectors

Audio
Type

integrated 7.1 channel, High Definition Audio
with S/PDIF support

Controller

Realtek ALC892 codec

Video
Type

up to two graphic adapters - double-width, full
length PCI Express x16

Operating speed

x16 with a single x16 video card
x8/x8 with dual x16 video cards

Power
Voltage

100-240V AC

NOTE: For information on voltage settings, see the safety information shipped
with your computer.
62

CHAPTER 7: SPECIFICATIONS

Maximum vibration (using a random-vibration spectrum that simulates user
environment):
Operating

0.25 GRMS

Non-Operating

2.2 GRMS

Maximum shock (measured with hard drive in head-parked position and a 2-ms
half-sine pulse):
Operating

40 G for 2 ms with a change in velocity of
20 in/s (51 cm/s)

Non-Operating

50 G for 26 ms with a change in velocity
of 320 in/s (813 cm/s)

Altitude (maximum):
Operating

–15.2 to 3048 m
(–50 to 10,000 ft)

Storage

–15.2 to 10,668 m
(–50 to 35,000 ft)

Airborne contaminant level

G2 or lower as defined by ISA-S71.04-1985

APPENDIX A: GENERAL AND ELECTRICAL
SAFETY PRECAUTIONS
Computer Setup
•
•
•
•
•
•
•
•
•
•

Read all instructions marked on the product and in the documentation
before operating your computer.
Retain all safety and operating instructions.
Never use this product near water or a heat source.
Only set-up the computer on a stable work surface.
Only operate the computer using the power source type indicated on the
rating label.
Never block or cover any openings or fans in the computer case. These are
required for ventilation.
Never insert objects of any kind into the ventilation openings.
Ensure that your computer is properly grounded when in use.
Do not attempt to plug your computer into an outlet that is not properly
grounded.
If an extension cable is used with your computer, ensure that the total
ampere rating on the computer does not exceed the maximum rating on the
extension cable.

Computer Use
•
•
•

Route the power cable and all cables away from where people might walk or
trip over them. Do not allow anything to rest on the power cable.
Do not spill anything on or into your computer.
To avoid electrical shock, always unplug all power, modem and any other
cables from the electrical outlets before handling the computer.

Electrostatic Discharge (ESD) Warning
Electrostatic Discharge (ESD) can cause damage to internal system components
if precautions are not taken. ESD is caused by static electricity and the damage
caused is usually permanent.
Computer technicians wear a special wrist-strap that grounds them to the
computer’s case to prevent ESD damage. You can reduce the chances of ESD
damage by doing the following:
• Turn off your computer’s power and wait several minutes before starting to
work.
• Ground yourself by touching the case of the computer.
• Touch only those items which must be replaced.
• Avoid walking around while replacing items inside the case, especially if you
are on a carpet or during low temperature and low humidity.
• If you have to remove peripheral cards for any reason, place them on
the portion of the computer’s case that was removed. Do not touch the
connectors at the bottom of the card that connect to the system board.

APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS

General Safety Precautions
•
•

Mechanical Shock: Your computer should never be subjected to severe
mechanical shocks. Careless handling of your computer may cause damage.
Mechanical Shock is not covered by the warranty.
Electrical Shock: If you do not open up your computer, there is nothing to
worry about. Your computer protects itself against most irregularities in the
power source.

When Should You Contact Alienware?
•
•
•
•

The power cable or plug is damaged.
Your computer has had liquid spilled into it.
Your computer was dropped or the case was damaged.
Normal operation of the computer does not occur when the operating
instructions are followed.

Replacement Components or Accessories
It is only advised to use replacement parts or accessories recommended by
Alienware.
Retain all boxes that were originally shipped to you in case you need to return any
merchandise.

APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS

APPENDIX B: CONTACTING ALIENWARE
For customers in the United States/Canada, call 1-800-ALIENWARE.

Websites
You can learn about Alienware products and services on the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)

Dell provides several online and telephone-based support and service options.
Because availability varies by country and product, some services may not be
available in your area.

•
•
•
•
•
•

To contact Dell for sales, technical support, or customer service issues:

You can access Alienware Support through the following websites:

NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.

1.
2.
3.
4.

Visit www.dell.com/contactdell.
Select your country or region.
Select the appropriate service or support link based on your need.
Choose the method of contacting Dell that is convenient for you.

•
•
•
•

support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
support.la.dell.com (Argentina, Brazil, Chile, Mexico)

APPENDIX B: CONTACTING ALIENWARE

Information for NOM, or Official Mexican Standard
(Only for Mexico)
The following information is provided in the device(s) described in this document
in accordance with the requirements of the Official Mexican Standard (NOM):
Importer:
Dell México S.A. de C.V.
Paseo de la Reforma 2620 - Flat 11°
Col. Lomas Altas
11950 México, D.F.
Regulatory
Regulatory
Model Number Type

Voltage

Frequency

Output
Intensity

D01M

100-240V AC

50-60 Hz

10.0 A/7.9 A

D01M003

For details, read the safety information that shipped with your computer.
For additional safety best practices information, see
www.dell.com/regulatory_compliance.

APPENDIX B: CONTACTING ALIENWARE

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