Digital Security Controls SURESIGNAL SURE SIGNAL, SURE SIGNAL MAX & SURE SIGNAL CSR User Manual SG Sure Signal Installation Manual
Digital Security Controls Ltd. SURE SIGNAL, SURE SIGNAL MAX & SURE SIGNAL CSR SG Sure Signal Installation Manual
SG Sure Signal Installation Manual
• WA RN IN G• Please refer to the System Installation Manual for information on limitations regarding product use and function and information on the limitations as to liability of the manufacturer. Sure Signal Sure Signal Max Sure Signal CSR Installation Manual For U.L. Listed Applications Version 1.0 FCC COMPLIANCE STATEMENT CAUTION: Changes or modifications not expressly approved by Sur-Gard Security Systems Ltd. could void your authority to use this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 and Part 22 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Re-orient the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help. The user may find the following booklet prepared by the FCC useful: “How to Identify and Resolve Radio/Television Interference Problems”. This booklet is available from the U.S. Government Printing Office, Washington D.C. 20402, Stock # 004-000-00345-4. INDUSTRY CANADA COMPLIANCE STATEMENT This Class B digital apparatus meets all requirements of the Canadian interference-causing equipment regulations. Cet appareil numérique de la Classe B respecte toutes les exigences de règlement sur le matériel brouilleur du Canada. WARNING:To satisfy FCC RF exposure requirements for transmitting devices, a separation distance of 30 cm or more must be maintained between the antenna of this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended. Table of Contents Contents ii Important Information ...........................................................ii Sure Signal Glossary of Terms..................................................ii Introducing the Sure Signal Specifications ....................................................................... 1 Antenna ............................................................................... 1 RF Power Output .................................................................. 1 Power Supply ....................................................................... 1 Dimension ............................................................................ 1 Weight ................................................................................. 1 How the Sure Signal Works Installation Mounting the Sure Signal..................................................... 2 Mounting the Antenna ......................................................... 2 Wiring Connections .............................................................. 2 Keybus Connection ............................................................... 2 Bell IN Terminal .................................................................... 2 Bell OUT Terminal ................................................................ 2 Tamper Terminal .................................................................. 2 Secure Installation ................................................................ 2 UL Requirements .................................................................. 2 Programming Sections [01]-[05] Zone Definition ..................................................... 4 [06] Configuration Options .................................................. 4 [10] First Account Number .................................................. 4 [11] Second Account Number ............................................. 4 [15] First Receiver Man Number .......................................... 4 [16] Second Receiver Man Number ..................................... 4 [20] Communicator Format Options ................................... 4 [21] Network Connection Selections ................................... 4 [22] Transmission Options ................................................... 4 [23] Number of Attempts to Each Man ............................... 4 [24] Response Wait Time ..................................................... 4 [30]-[78] Individual Event - Transmission Toggle ................ 4 Activating the Sure Signal Transmitting and Receiving .................................................. 5 Test Transmissions ............................................................... 5 Sure Signal Trouble Supervision Sure Signal Trouble Shooting [803] Sure Signal Programming (PC5010/580/1555/5015) 6 For Your Records 14 Connection Diagram Appendix A – SIA Reporting Codes 15 Enrolling the Sure Signal Radio Antenna Relocation Diagram 17 Relocating the Antenna Standard Connection with DSC Control Panel 18 Relocating the Sure Signal Limited Warranty/How to Contact Us Inside Back Contents Important Information Sure Signal Glossary of Terms This manual is based on the production version of the included wireless device. Software changes may have occurred after the revision of this manual. The following is a description of various terms used with regards to Sure Signal technology. Electronic Serial Number (ESN) Caution The ESN is used to carry data information in a Mobitex Network. Any changes or modifications not expressly approved in this document could void your warranty for this equipment and void your authority to use this equipment. Mobitex Access Number (MAN) The MAN is equivalent to a phone number. It is a number used to contact a radio and to identify the sending radio. Warning Only use the antenna provided by SG Wireless Communications. The use of any other type will invalidate the warranty and may be dangerous. Mobitex Packet (MPAK) The MPAK is the Mobitex network protocol. Radio Access Protocol (RAP) Customer Service The RAP is the protocol which is used to communicate between the receiver and the Sure Signal Radio. For customer support please call SG Wireless Technical Support at 416-665-0051 ext. 1, toll free at 1-888-623-7873 ext. 1, or e-mail support@sur-gard.com. ii Introducing the Sure Signal Antenna Sure Signal offers a new wireless communication method for the transmission of event information using the Mobitex service. Events are transmitted from Sure Signal via the Mobitex network to the Sure Signal CSR at the central station in a fast, reliable manner. Sure Signal has been designed for simple and straightforward installation. Using the Keybus technology, wiring connections are made directly between the Sure Signal transceiver and the security control panel. • 3 dB gain, TNC Connector • Extension kits available: LAE-3: 3-foot Antenna Kit for Sure Signal LAE-15: 15-foot Antenna Kit for Sure Signal LAE-25: 25-foot Antenna Kit for Sure Signal RF Power Output • 2.0 watts maximum Specifications Compatible Control Panels • • • • Power Supply • 12 VDC @30mA, from panel Keybus, DSC Keybus control panel required • 12 VDC, from bell circuit Current in standby 90mA Current when receiving 135mA Current when transmitting 1.3A DSC PC5010 software version v1.XX; v2.02 DSC PC1555 software version v2.XX DSC PC580 software version v2.XX DSC PC5015 software version v1.XX; v2.2X Communication Method Dimension • Mobitex Network • 3.5" x 4.6" x 1.8" (85 mm x 115 mm x 45 mm) Simultaneous Communications Weight • The system can be used as the sole method of communication to the monitoring station or as a second transmission path in addition to the standard land line. Please contact your monitoring station on dual signal communication.For UL Listed applications the land line should be the primary communication channel and the RF way should be the secondary communication channel. • 0.5 lbs. (0.2 kg) How Sure Signal Works Sure Signal communicates using the Mobitex Digital Network. Signals are sent to the Mobitex Network and then forwarded to the central station. For every transmission sent to the receiver, there will be an acknowledgment transmission sent back to the Sure Signal radio. For transmission sequence see the drawing below: Installation Sure Signal unit is also suggested. UL Requirements It is mandatory that the power be removed from the system before any wiring changes are performed on the Sure Signal module. Neglecting to do so will result in damage to the radio modem. Installation-The product is intended to be installed in accordance with its installation instructions, the local authority having jurisdiction. Mounting the Sure Signal Sure Signal can be mounted in the upper right hand corner of the panel’s cabinet through the knock out. The Sure Signal case attaches to the panel’s cabinet through the use of clips and two screws. For Grade AA and A Central Station Service: • The polling between the premise radio and the central station shall be such that a failure of the radio link shall be annunciated in 200 seconds at the central station. Programming006: Option 2 must be on and Option 3 must be off. • The radio shall be mounted in an attack resistant enclosure. Mounting the Antenna NOTE: The antenna should always be attached to the Sure Signal unit for proper operation. The unitwill not function properly if the antenna is not installed. Also note the 30cm distance. The antenna attaches to the TNC connector of the Sure Signal module. The antenna should be mounted as high above ground level as possible while at the same time taking care not to place the antenna under a Radio frequency shield of any kind. For example do not mount the antenna directly below a metal roofing overhang. Sure Signal functions best when installed in an unobstructed “line of sight” to the Mobitex base station. The antenna should be located so that one of the two green LEDs is lit (LED1 or LED2). • Simultaneous alarm signals shall be sent over the DACT line and radio. • Failure of the premise radio shall be reported over the DACT line and annunciated at the central station within 200 seconds. • Failure of the DACT line shall be reported over the radio and annunciated at the central station within 200 seconds. • Opening and closing signals must be transmitted over the radio or the DACT line. Wiring Connections For Grade B central station service and grade A police station connect with high line security: • The radio shall be mounted in an attack resistant enclosure. • The system shall send a check-in signal to the central station every 24 hours. • A listed compatible burglar alarm sounding device shall be used in conjunction with the system. • Opening and closing signals are not required for Police station connect service. Keybus Connection The Sure Signal transmitter has 4 terminals marked red, black, yellow and green. Connect these four terminals to the 4 terminals on the main control panel marked Keybus (red, black, yellow and green). For grade C central station service: • The radio shall be mounted in an attack resistant enclosure. • The system shall send a check-in signal to the central station every 24 hours. Bell IN Terminal This terminal is used to power the radio modem. This connects to the BELL + on the control panel. No other wire should be connected to the BELL+ of the control panel. An extra power supply can be used to power the modem if it is not located near the main control panel or where the system cannot provide enough power for the transmissions. Connect the positive of the power supply to the BELL IN and the negative to the COM to ensure proper grounding. Bell OUT Terminal This terminal is used to power the siren or any other devices that would usually connect to the control panel BELL+ terminal. This output is powered through the 5A fuse (F1) for protection of the radio transmitting power. Tamper Terminal Connect TAM and COM to a normally closed switch that will be used to monitor tamper. If no tamper switch is desired place a wire between TAM and COM. Secure Installation For a secure installation, the Sure Signal module and its host panel must be locked and protected. An instant trip IR sensor would be the most appropriate for supervision of the panel. A cabinet tamper switch connected to the TAM terminal of the Connection Diagram WARNING! All connections to the Sure Signal module are power limited. Do not route any wiring over the circuit boards. Maintain at least 1” (25.4mm) seperation between circuit board and wiring. A minimum of 1/4” (7mm) separation must be maintained at all points between non power limited wiring and power limited wiring. Refer to your control panel installation manual for any additional information. AU Enrolling the Sure Signal Radio the receiver radio and Sure Signal must be set up with the same provider in order to function. When changing network providers, the subscription to the previous network should be cancelled. Otherwise, Sure Signal will remain connected to the previous network if it cannot find the new network. Once the previous subscription is cancelled, the installer needs only to follow the enrollment procedure as described above. Before powering up the radio, information must be provided to Connect24 for the Sure Signal Radio. The radio information must be given to Connect24on the service request form. Once the service has been set up by the provider, the installer will have to select the appropriate provider (from the predefined list in this manual) in the network connection selections section. The installer must ensure that the Mailbox section is disabled. Both Relocating the Antenna Make sure the antenna is in a physically secured location to avoid tampering.Secure the TNC connector from the Extension Kit to the mounting bracket, ensuring that the star washers make solid electrical contact with the mounting bracket.Remove the antenna from the Sure Signal module and connect the extension cable to the TNC connector on the module. Secure the antenna to the TNC connector mounted on the Extension Kit Mounting Bracket. Locate the mounting bracket and antenna away from possible sources of electrical interference. Moving the antenna just a short distance will likely be adequate. Temporarily secure the mounting bracket in the new location and proceed with testing. If the test is successful, permanently secure the mounting bracket and antenna at the new location. If a suitable location is not available for proper Mobitex coverage, obtain an Antenna Extension Bracket kit from your SG Wireless Communications supplier. Each kit contains an extension cable, a mounting bracket, instructions, and all required hardware. Three lengths of extension cable are available: Extension Kit LAE-3 LAE-15 LAE-25 Length of cable 3 feet (0.91 m) 15 feet (4.57 m) 25 feet (7.62 m) Only use the Extension Kits to extend the mounting range of the antenna. Do not cut or splice the extension cable. The maximum distance between Sure Signal and the antenna is 25 feet (7.62 m) as obtained by using the LAE-25 Extension Kit. Note: 30cm must be kept between antenna and a person/ Relocating the Sure Signal Since Sure Signal is a Keybus accessory, it is possible to relocate the module up to 1000 feet from the main control panel when the panel is not located in a good Mobitex coverage area (a control panel installed in a vault for example). When relocating the module, follow theses rules: • Maximum of 1000 feet from the main control. Keybus (Red, Black, Yellow, Green) from the panel to the Sure Signal. • A UL1481 power supply 12V@1.5A must be used. • The power supply (AUX+) is connected to the Sure Signal (BELL IN) terminal and the power supply (BLK) to the Sure Signal (COM) terminal. • The cabinet must be installed in a secure location and should have a tamper circuit connected to the Sure Signal (TAM and COM) terminals. Programming Sections [16] Second Receiver Man Number All programming on Sure Signal is done in the installer’s programming mode. Refer to the control panel’s Installation Manual for instructions on how to enter installer’s programming. From installer’s programming, enter section [803] to go to Sure Signal programming sections. [20] Communicator Format Options Four 2-digit decimal entry. Note: For 7-digit man numbers, the first digit must be 0. 2-digit entry. 01 = Condensed SIA without account number 02 = Condensed SIA with account numbers NOTE: Section [06], Option 1 (Radio Enable/Disable) must be ON before supervision of the module can occur. [21] Network Connection Selections 2-digit entry. 00 = No network selected 01 = Connect to Cantel network 02 = Connect to Ram/Ardus network 03 = Connect to Ram/Aust network [01]-[05] Zone Definition These sections must be programmed exactly the same as the main control panel. This allows Sure Signal to translate information sent along the Keybus and identify the proper event. [06] Configuration Options [22] Transmission Options Option [1] Radio Enable/Disable Option [2] ULAA Supervision Enable/Disable. This option must be selected to disable ULAA supervision. Option [3] Standard SIA Test TX / RSSI and Status in Test TX This section will enable sections of reporting codes. [23] Number of Attempts to Each Man 3-digit entry (001-255). [10] First Account Number [24] Response Wait Time 4-digit hex entry. 3-digit entry (001-255) × 10 seconds. [11] Second Account Number [30]-[78] Individual Event - Transmission Toggle 4-digit hex entry. These sections are used to determine if an event will be transmitted by Sure Signal. If ’00’ is entered, then that event will not be transmitted. If ‘FF’ is programmed, then the event will be transmitted. ‘FF’ is the default value. [15] First Receiver Man Number Four 2-digit decimal entry. Activating Sure Signal Test Transmissions Before activating Sure Signal, ensure that the control panel is wired, programmed and operating properly. Make sure that the Sure Signal transmitter is properly connected to the Keybus and to the bell positive circuit. When power is applied to the system, Sure Signal will perform self-diagnostics for a few seconds, before giving visual feedback by indicating signal strength on LED1, LED2 and LED3. A complete default of the Sure Signal module should always be performed before any other programming is done. Enter ‘00’ in section ‘99’ to perform the default. Sure Signal will send test transmissions as they come across the Keybus. All of the programming for timed test transmissions is done at the panel. When the test transmissions come across the Keybus, they will be transmitted as per SIA reporting codes (Appendix A). Sure Signal can also be set up for ULAA Listed systems. When ULAA supervision is enabled (Section [06], bit 2OFF), Sure Signal is responsible for test transmission times. A test transmission must be sent every 30 minutes if the panel is disarmed, and every 3 minutes if the panel is armed (either or both partitions on a partitioned system). There is also a Sure Signal test transmission switch (SW1) located on its printed circuit board. None of the test transmissions are affected by transmission options (Section [803], Option [22]). They can only be enabled/disabled in the Test Transmission Reporting Codes section (Section [803], Option [78]). Transmitting and Receiving LED4 on the Sure Signal module will blink once (1) to indicate the radio has transmitted an event. It will blink twice (2) to indicate that an acknowledgement has been received from the alarm central station. Sure Signal will not follow Transmission Delay as programmed in Section [370] of the panel. Events will be transmitted immediately. Sure Signal Trouble Supervision TABLE 1: Sure Signal automatically monitors its operation and indicates trouble conditions by flashing LED5 on the circuit board. LED5 normally flashes once every second when Sure Signal is on standby (ready to transmit) mode. Troubles are indicated when LED5 flashes more than once every second. Shown below is the number of flashes used to indicate each trouble condition in order of importance: Number of flashes 2, 6, 3, 4, 5, 1 Function of flashes Radio is operating normally Radio is not connected or not responding Network is not available FTC (Failure to Communicate) 1 MPAK Flag reason FTC (Failure to Communicate) 2 Radio reason No number programmed for Man Number 1 (Section [15]) Sure Signal Trouble Shooting 1. Check all wiring • Make sure all the Keybus connections are correct. • Make sure BELL+ is connected to the BELL IN of the Sure Signal module. 2. Check the LED5 • Check number of flashes on LED5. If LED flashes more than once every half second refer to TABLE 1. • 6 flashes indicates no number programmed for Man Number 1 (Section [15]). 3. If intermittent failure to communicate is seen (5 flashes), number of attempts (option 23) should be increased to 10 and/or response wait time should be increased to 60 seconds (option 24=006). 4. If LED5 flashes once every half second, yet Sure Signal does not communicate, call SG Wireless Technical Support at 1-888-623-7873 ext.1 or 416-665-0051 ext.1. 5. Before contacting Technical Support, please have the following information ready: MAN number of the Sure Signal unit, ESN number of the Sure Signal unit and account number. [803] Sure Signal Programming (PC5010/580/1555/5015) Zone Definitions 00 Null Zone (No Alarm) 01 Delay 1 09 24 Hour Supervisory 10 24 Hour Supervisory Buzzer 18 24 Hour Sprinkler 19 24 Hour Water 02 03 04 05 06 07 08 11 12 13 14 15 16 17 20 21 22 23 24 87 88 Delay 2 Instant Interior Interior, Stay-Away Delay, Stay-Away Delayed 24 Hour Fire (Hardwired) Standard 24 Hour Fire (Hardwired) 24 24 24 24 24 24 24 Hour Hour Hour Hour Hour Hour Hour Burglary Holdup Gas Heat Medical Panic Emergency 24 Hour Freeze 24 Hour Latching Tamper Momentary Keyswitch Arm Maintained Keyswitch Arm LINKS Answer Delayed 24 Hour Fire (Wireless) Standard 24 Hour Fire (Wireless) [01] Zone 1-8 Definitions Default Default 00 I_____I_____I Zone 1 00 I_____I_____I Zone 5 00 I_____I_____I Zone 2 00 I_____I_____I Zone 6 00 I_____I_____I Zone 3 00 I_____I_____I Zone 7 00 I_____I_____I Zone 4 00 I_____I_____I Zone 8 [02] Zone 9-16 Definitions 00 I_____I_____I Zone 9 00 I_____I_____I Zone 13 00 I_____I_____I Zone 10 00 I_____I_____I Zone 14 00 I_____I_____I Zone 11 00 I_____I_____I Zone 15 00 I_____I_____I Zone 12 00 I_____I_____I Zone 16 [03] Zone 17-24 Definitions 00 I_____I_____I Zone 17 00 I_____I_____I Zone 21 00 I_____I_____I Zone 18 00 I_____I_____I Zone 22 00 I_____I_____I Zone 19 00 I_____I_____I Zone 23 00 I_____I_____I Zone 20 00 I_____I_____I Zone 24 [04] Zone 25-32 Definitions 00 I_____I_____I Zone 25 00 I_____I_____I Zone 29 00 I_____I_____I Zone 26 00 I_____I_____I Zone 30 00 I_____I_____I Zone 27 00 I_____I_____I Zone 31 00 I_____I_____I Zone 28 00 I_____I_____I Zone 32 [05] PGM2 Definition 00 I_____I_____I If PGM2 is used as 2 Wire Smoke, Silent 24 Hour or Audible 24 Hour. [06] Sure Signal Configuration Options Default Option ON Option OFF OFF I_____I Option 1 Radio is Enabled Disabled ON I_____I Option 2 ULAA Supervision is Disabled Enabled OFF I_____I Option 3 Standard SIA RSS1 and status with TX I_____I Option 4 to 8 For Future Use [10] Sure Signal First Account Number FF FF I_____I_____I - I_____I_____I (00 00 - FF FF) [11] Sure Signal Second Account Number FF FF I_____I_____I - I_____I_____I (00 00 - FF FF) [15] First Receiver Man Number FF FF FF FF I_____I_____I - I_____I_____I - I_____I_____I - I_____I_____I Valid entries for all 2-digit sections (00-99) decimal. NOTE: For most applications, first digit is ‘0’. [16] Second Receiver Man Number (four 2-digit entries) Default FF FF FF FF I_____I_____I- I_____I_____I- I_____I_____I- I_____I_____I Valid entries for all 2-digit sections (00-99) decimal. NOTE: For most applications, first digit is ‘0’. [20] Communicator Format Options Default I_____I_____I 02 01 = Condensed SIA without transmitted account number 02 = Condensed SIA with 4-digit account number [21] Network Connection Selections I_____I_____I 00 01 02 03 No network selected Connect to Cantel network Connect to Ram/Ardus network Connect to Ram/Aust network [22] Transmission Options Default Option ON Option OFF ON ON ON ON I_____I I_____I I_____I I_____I Option 1 Option 2 Option 3 Option 4 Alarms/Restorals Tampers/Restorals Zone Supervisory Alarms/Restorals Low Battery Alarms/Restorals Disabled Disabled Disabled Disabled OFF ON OFF OFF I_____I I_____I I_____I I_____I Option 5 Option 6 Option 7 Option 8 Openings/Closings Maintenance Alarms/Restorals For future use For future use Disabled Disabled Disabled Disabled [23] Number of Attempts 003 I_____I_____I_____I 001 – 255 (decimal) [24] Response Wait Time 005 I_____I_____I_____I 001 – 255 (decimal, ×10 seconds) Note: Programming 000 in this section will be accepted as 001. (It will remain as 000 in the programming section.) These are “ON” or “OFF” toggle options Sections [30] to [78]: if ’00’ is entered, then that reporting code is disabled (“OFF”). If ‘FF’ is in the section, then the default reporting code is enabled (“ON”). [30] Alarm Reporting Codes, Zones 1-8 Default FF I_____I_____I Zone 1 Alarm Default FF I_____I_____I Zone 5 Alarm FF I_____I_____I Zone 2 Alarm FF I_____I_____I Zone 6 Alarm FF I_____I_____I Zone 3 Alarm FF I_____I_____I Zone 7 Alarm FF I_____I_____I Zone 4 Alarm FF I_____I_____I Zone 8 Alarm [31] Alarm Reporting Codes, Zones 9-16 FF I_____I_____I Zone 9 Alarm FF I_____I_____I Zone 13 Alarm FF I_____I_____I Zone 10 Alarm FF I_____I_____I Zone 14 Alarm FF I_____I_____I Zone 11 Alarm FF I_____I_____I Zone 15 Alarm FF I_____I_____I Zone 12 Alarm FF I_____I_____I Zone 16 Alarm [32] Alarm Reporting Codes, Zones 17-24 FF I_____I_____I Zone 17 Alarm FF I_____I_____I Zone 21 Alarm FF I_____I_____I Zone 18 Alarm FF I_____I_____I Zone 22 Alarm FF I_____I_____I Zone 19 Alarm FF I_____I_____I Zone 23 Alarm FF I_____I_____I Zone 20 Alarm FF I_____I_____I Zone 24 Alarm [33] Alarm Reporting Codes, Zones 25-32 FF I_____I_____I Zone 25 Alarm FF I_____I_____I Zone 29 Alarm FF I_____I_____I Zone 26 Alarm FF I_____I_____I Zone 30 Alarm FF I_____I_____I Zone 27 Alarm FF I_____I_____I Zone 31 Alarm FF I_____I_____I Zone 28 Alarm FF I_____I_____I Zone 32 Alarm [34] Alarm Restoral Reporting Codes, Zones 1-8 Default Default FF I_____I_____I Zone 1 Alarm Restoral FF I_____I_____I Zone 5 Alarm Restoral FF I_____I_____I Zone 2 Alarm Restoral FF I_____I_____I Zone 6 Alarm Restoral FF I_____I_____I Zone 3 Alarm Restoral FF I_____I_____I Zone 7 Alarm Restoral FF I_____I_____I Zone 4 Alarm Restoral FF I_____I_____I Zone 8 Alarm Restoral [35] Alarm Restoral Reporting Codes, Zones 9-16 FF I_____I_____I Zone 9 Alarm Restoral FF I_____I_____I Zone 13 Alarm Restoral FF I_____I_____I Zone 10 Alarm Restoral FF I_____I_____I Zone 14 Alarm Restoral FF I_____I_____I Zone 11 Alarm Restoral FF I_____I_____I Zone 15 Alarm Restoral FF I_____I_____I Zone 12 Alarm Restoral FF I_____I_____I Zone 16 Alarm Restoral [36] Alarm Restoral Reporting Codes, Zones 17-24 FF I_____I_____I Zone 17 Alarm Restoral FF I_____I_____I Zone 21 Alarm Restoral FF I_____I_____I Zone 18 Alarm Restoral FF I_____I_____I Zone 22 Alarm Restoral FF I_____I_____I Zone 19 Alarm Restoral FF I_____I_____I Zone 23 Alarm Restoral FF I_____I_____I Zone 20 Alarm Restoral FF I_____I_____I Zone 24 Alarm Restoral [37] Alarm Restoral Reporting Codes, Zones 25-32 FF I_____I_____I Zone 25 Alarm Restoral FF I_____I_____I Zone 29 Alarm Restoral FF I_____I_____I Zone 26 Alarm Restoral FF I_____I_____I Zone 30 Alarm Restoral FF I_____I_____I Zone 27 Alarm Restoral FF I_____I_____I Zone 31 Alarm Restoral FF I_____I_____I Zone 28 Alarm Restoral FF I_____I_____I Zone 32 Alarm Restoral [38] Miscellaneous Alarm Reporting Codes FF I_____I_____I Duress Alarm FF I_____I_____I Zone Expander Supervisory Alarm FF I_____I_____I Opening After Alarm FF I_____I_____I Zone Expander Supervisory Restoral FF I_____I_____I Recent Closing FF I_____I_____I Cross Zoning (Burglary Verified) Alarm [39] Priority Alarm and Restoral Reporting Codes FF I_____I_____I Keypad [F]ire Alarm FF I_____I_____I Keypad [F]ire Restoral FF I_____I_____I Keypad [A]uxiliary Alarm FF I_____I_____I Keypad [A]uxiliary Restoral FF I_____I_____I Keypad [P]anic Alarm FF I_____I_____I Keypad [P]anic Restoral FF I_____I_____I PGM2 Alarm FF I_____I_____I PGM2 Restoral [40] Tamper Reporting Codes, Zones 1-8 FF I_____I_____I Zone 1 Tamper FF I_____I_____I Zone 5 Tamper FF I_____I_____I Zone 2 Tamper FF I_____I_____I Zone 6 Tamper FF I_____I_____I Zone 3 Tamper FF I_____I_____I Zone 7 Tamper FF I_____I_____I Zone 4 Tamper FF I_____I_____I Zone 8 Tamper [41] Tamper Reporting Codes, Zones 9-16 FF I_____I_____I Zone 9 Tamper FF I_____I_____I Zone 13 Tamper FF I_____I_____I Zone 10 Tamper FF I_____I_____I Zone 14 Tamper FF I_____I_____I Zone 11 Tamper FF I_____I_____I Zone 15 Tamper FF I_____I_____I Zone 12 Tamper FF I_____I_____I Zone 16 Tamper [42] Tamper Reporting Codes, Zones 17-24 FF I_____I_____I Zone 17 Tamper FF I_____I_____I Zone 21 Tamper FF I_____I_____I Zone 18 Tamper FF I_____I_____I Zone 22 Tamper FF I_____I_____I Zone 19 Tamper FF I_____I_____I Zone 23 Tamper FF I_____I_____I Zone 20 Tamper FF I_____I_____I Zone 24 Tamper [43] Tamper Reporting Codes, Zones 25-32 Default Default FF I_____I_____I Zone 25 Tamper FF I_____I_____I Zone 29 Tamper FF I_____I_____I Zone 26 Tamper FF I_____I_____I Zone 30 Tamper FF I_____I_____I Zone 27 Tamper FF I_____I_____I Zone 31 Tamper FF I_____I_____I Zone 28 Tamper FF I_____I_____I Zone 32 Tamper [44] Tamper Restoral Reporting Codes, Zones 1-8 FF I_____I_____I Zone 1 Tamper Restoral FF I_____I_____I Zone 5 Tamper Restoral FF I_____I_____I Zone 2 Tamper Restoral FF I_____I_____I Zone 6 Tamper Restoral FF I_____I_____I Zone 3 Tamper Restoral FF I_____I_____I Zone 7 Tamper Restoral FF I_____I_____I Zone 4 Tamper Restoral FF I_____I_____I Zone 8 Tamper Restoral [45] Tamper Restoral Reporting Codes, Zones 9-16 FF I_____I_____I Zone 9 Tamper Restoral FF I_____I_____I Zone 13 Tamper Restoral FF I_____I_____I Zone 10 Tamper Restoral FF I_____I_____I Zone 14 Tamper Restoral FF I_____I_____I Zone 11 Tamper Restoral FF I_____I_____I Zone 15 Tamper Restoral FF I_____I_____I Zone 12 Tamper Restoral FF I_____I_____I Zone 16 Tamper Restoral [46] Tamper Restoral Reporting Codes, Zones 17-24 FF I_____I_____I Zone 17 Tamper Restoral FF I_____I_____I Zone 21 Tamper Restoral FF I_____I_____I Zone 18 Tamper Restoral FF I_____I_____I Zone 22 Tamper Restoral FF I_____I_____I Zone 19 Tamper Restoral FF I_____I_____I Zone 23 Tamper Restoral FF I_____I_____I Zone 20 Tamper Restoral FF I_____I_____I Zone 24 Tamper Restoral [47] Tamper Restoral Reporting Codes, Zones 25-32 FF I_____I_____I Zone 25 Tamper Restoral FF I_____I_____I Zone 29 Tamper Restoral FF I_____I_____I Zone 26 Tamper Restoral FF I_____I_____I Zone 30 Tamper Restoral FF I_____I_____I Zone 27 Tamper Restoral FF I_____I_____I Zone 31 Tamper Restoral FF I_____I_____I Zone 28 Tamper Restoral FF I_____I_____I Zone 32 Tamper Restoral FF I_____I_____I Keypad Lockout [48] Miscellaneous Tamper Reporting Codes FF I_____I_____I General System Tamper FF I_____I_____I General System Tamper Rest. [49] Supervisory Reporting Codes, Zones 1-8 FF I_____I_____I Zone 1 Supervisory FF I_____I_____I Zone 5 Supervisory FF I_____I_____I Zone 2 Supervisory FF I_____I_____I Zone 6 Supervisory FF I_____I_____I Zone 3 Supervisory FF I_____I_____I Zone 7 Supervisory FF I_____I_____I Zone 4 Supervisory FF I_____I_____I Zone 8 Supervisory [50] Supervisory Reporting Codes, Zones 9-16 FF I_____I_____I Zone 9 Supervisory FF I_____I_____I Zone 13 Supervisory FF I_____I_____I Zone 10 Supervisory FF I_____I_____I Zone 14 Supervisory FF I_____I_____I Zone 11 Supervisory FF I_____I_____I Zone 15 Supervisory FF I_____I_____I Zone 12 Supervisory FF I_____I_____I Zone 16 Supervisory [51] Supervisory Reporting Codes, Zones 17-24 FF I_____I_____I Zone 17 Supervisory FF I_____I_____I Zone 21 Supervisory FF I_____I_____I Zone 18 Supervisory FF I_____I_____I Zone 22 Supervisory FF I_____I_____I Zone 19 Supervisory FF I_____I_____I Zone 23 Supervisory FF I_____I_____I Zone 20 Supervisory FF I_____I_____I Zone 24 Supervisory [52] Supervisory Reporting Codes, Zones 25-32 Default Default FF I_____I_____I Zone 25 Supervisory FF I_____I_____I Zone 29 Supervisory FF I_____I_____I Zone 26 Supervisory FF I_____I_____I Zone 30 Supervisory FF I_____I_____I Zone 27 Supervisory FF I_____I_____I Zone 31 Supervisory FF I_____I_____I Zone 28 Supervisory FF I_____I_____I Zone 32 Supervisory [53] Supervisory Restoral Reporting Codes, Zones 1-8 FF I_____I_____I Zone 1 Supervisory Restoral FF I_____I_____I Zone 5 Supervisory Restoral FF I_____I_____I Zone 2 Supervisory Restoral FF I_____I_____I Zone 6 Supervisory Restoral FF I_____I_____I Zone 3 Supervisory Restoral FF I_____I_____I Zone 7 Supervisory Restoral FF I_____I_____I Zone 4 Supervisory Restoral FF I_____I_____I Zone 8 Supervisory Restoral [54] Supervisory Restoral Reporting Codes, Zones 9-16 FF I_____I_____I Zone 9 Supervisory Restoral FF I_____I_____I Zone 13 Supervisory Restoral FF I_____I_____I Zone 10 Supervisory Restoral FF I_____I_____I Zone 14 Supervisory Restoral FF I_____I_____I Zone 11 Supervisory Restoral FF I_____I_____I Zone 15 Supervisory Restoral FF I_____I_____I Zone 12 Supervisory Restoral FF I_____I_____I Zone 16 Supervisory Restoral [55] Supervisory Restoral Reporting Codes, Zones 17-24 FF I_____I_____I Zone 17 Supervisory Restoral FF I_____I_____I Zone 21 Supervisory Restoral FF I_____I_____I Zone 18 Supervisory Restoral FF I_____I_____I Zone 22 Supervisory Restoral FF I_____I_____I Zone 19 Supervisory Restoral FF I_____I_____I Zone 23 Supervisory Restoral FF I_____I_____I Zone 20 Supervisory Restoral FF I_____I_____I Zone 24 Supervisory Restoral 10 [56] Supervisory Restoral Reporting Codes, Zones 25-32 FF I_____I_____I Zone 25 Supervisory Restoral FF I_____I_____I Zone 29 Supervisory Restoral FF I_____I_____I Zone 26 Supervisory Restoral FF I_____I_____I Zone 30 Supervisory Restoral FF I_____I_____I Zone 27 Supervisory Restoral FF I_____I_____I Zone 31 Supervisory Restoral FF I_____I_____I Zone 28 Supervisory Restoral FF I_____I_____I Zone 32 Supervisory Restoral [57] Low Battery Reporting Codes, Zones 1-8 FF I_____I_____I Zone 1 Low Battery FF I_____I_____I Zone 5 Low Battery FF I_____I_____I Zone 2 Low Battery FF I_____I_____I Zone 6 Low Battery FF I_____I_____I Zone 3 Low Battery FF I_____I_____I Zone 7 Low Battery FF I_____I_____I Zone 4 Low Battery FF I_____I_____I Zone 8 Low Battery [58] Low Battery Reporting Codes, Zones 9-16 FF I_____I_____I Zone 9 Low Battery FF I_____I_____I Zone 13 Low Battery FF I_____I_____I Zone 10 Low Battery FF I_____I_____I Zone 14 Low Battery FF I_____I_____I Zone 11 Low Battery FF I_____I_____I Zone 15 Low Battery FF I_____I_____I Zone 12 Low Battery FF I_____I_____I Zone 16 Low Battery [59] Low Battery Reporting Codes, Zones 17-24 FF I_____I_____I Zone 17 Low Battery FF I_____I_____I Zone 21 Low Battery FF I_____I_____I Zone 18 Low Battery FF I_____I_____I Zone 22 Low Battery FF I_____I_____I Zone 19 Low Battery FF I_____I_____I Zone 23 Low Battery FF I_____I_____I Zone 20 Low Battery FF I_____I_____I Zone 24 Low Battery [60] Low Battery Reporting Codes, Zones 25-32 FF I_____I_____I Zone 25 Low Battery FF I_____I_____I Zone 29 Low Battery FF I_____I_____I Zone 26 Low Battery FF I_____I_____I Zone 30 Low Battery FF I_____I_____I Zone 27 Low Battery FF I_____I_____I Zone 31 Low Battery FF I_____I_____I Zone 28 Low Battery FF I_____I_____I Zone 32 Low Battery [61] Low Battery Restoral Reporting Codes, Zones 1-8 Default FF I_____I_____I Zone 1 Low Battery Restoral Default FF I_____I_____I Zone 5 Low Battery Restoral FF I_____I_____I Zone 2 Low Battery Restoral FF I_____I_____I Zone 6 Low Battery Restoral FF I_____I_____I Zone 3 Low Battery Restoral FF I_____I_____I Zone 7 Low Battery Restoral FF I_____I_____I Zone 4 Low Battery Restoral FF I_____I_____I Zone 8 Low Battery Restoral [62] Low Battery Restoral Reporting Codes, Zones 9-16 FF I_____I_____I Zone 9 Low Battery Restoral FF I_____I_____I Zone 13 Low Battery Restoral FF I_____I_____I Zone 10 Low Battery Restoral FF I_____I_____I Zone 14 Low Battery Restoral FF I_____I_____I Zone 11 Low Battery Restoral FF I_____I_____I Zone 15 Low Battery Restoral FF I_____I_____I Zone 12 Low Battery Restoral FF I_____I_____I Zone 16 Low Battery Restoral [63] Low Battery Restoral Reporting Codes, Zones 17-24 FF I_____I_____I Zone 17 Low Battery Restoral FF I_____I_____I Zone 21 Low Battery Restoral FF I_____I_____I Zone 18 Low Battery Restoral FF I_____I_____I Zone 22 Low Battery Restoral FF I_____I_____I Zone 19 Low Battery Restoral FF I_____I_____I Zone 23 Low Battery Restoral FF I_____I_____I Zone 20 Low Battery Restoral FF I_____I_____I Zone 24 Low Battery Restoral [64] Low Battery Restoral Reporting Codes, Zones 25-32 FF I_____I_____I Zone 25 Low Battery Restoral FF I_____I_____I Zone 29 Low Battery Restoral FF I_____I_____I Zone 26 Low Battery Restoral FF I_____I_____I Zone 30 Low Battery Restoral FF I_____I_____I Zone 27 Low Battery Restoral FF I_____I_____I Zone 31 Low Battery Restoral FF I_____I_____I Zone 28 Low Battery Restoral FF I_____I_____I Zone 32 Low Battery Restoral 11 [65] Closing (Arming) Reporting Codes, Access Codes 1-8 FF I_____I_____I Closing By Access Code 1 FF I_____I_____I Closing By Access Code 5 FF I_____I_____I Closing By Access Code 2 FF I_____I_____I Closing By Access Code 6 FF I_____I_____I Closing By Access Code 3 FF I_____I_____I Closing By Access Code 7 FF I_____I_____I Closing By Access Code 4 FF I_____I_____I Closing By Access Code 8 [66] Closing (Arming) Reporting Codes, Access Codes 9-16 FF I_____I_____I Closing By Access Code 9 FF I_____I_____I Closing By Access Code 13 FF I_____I_____I Closing By Access Code 10 FF I_____I_____I Closing By Access Code 14 FF I_____I_____I Closing By Access Code 11 FF I_____I_____I Closing By Access Code 15 FF I_____I_____I Closing By Access Code 12 FF I_____I_____I Closing By Access Code 16 [67] Closing (Arming) Reporting Codes, Access Codes 17-24 FF I_____I_____I Closing By Access Code 17 FF I_____I_____I Closing By Access Code 21 FF I_____I_____I Closing By Access Code 18 FF I_____I_____I Closing By Access Code 22 FF I_____I_____I Closing By Access Code 19 FF I_____I_____I Closing By Access Code 23 FF I_____I_____I Closing By Access Code 20 FF I_____I_____I Closing By Access Code 24 [68] Closing (Arming) Reporting Codes, Access Codes 25-32 FF I_____I_____I Closing By Access Code 25 FF I_____I_____I Closing By Access Code 29 FF I_____I_____I Closing By Access Code 26 FF I_____I_____I Closing By Access Code 30 FF I_____I_____I Closing By Access Code 27 FF I_____I_____I Closing By Access Code 31 FF I_____I_____I Closing By Access Code 28 FF I_____I_____I Closing By Access Code 32 [69] Miscellaneous Closing (Arming) Reporting Codes FF I_____I_____I Closing by Duress Code 33 FF I_____I_____I Closing by System Code 42 FF I_____I_____I Closing by Duress Code 34 FF I_____I_____I Partial Closing FF I_____I_____I Closing by System Code 40 FF I_____I_____I Special Closing FF I_____I_____I Closing by System Code 41 [70] Opening (Disarming) Reporting Codes, Access Codes 1-8 Default Default FF I_____I_____I Opening By Access Code 1 FF I_____I_____I Opening By Access Code 5 FF I_____I_____I Opening By Access Code 2 FF I_____I_____I Opening By Access Code 6 FF I_____I_____I Opening By Access Code 3 FF I_____I_____I Opening By Access Code 7 FF I_____I_____I Opening By Access Code 4 FF I_____I_____I Opening By Access Code 8 [71] Opening (Disarming) Reporting Codes, Access Codes 9-16 FF I_____I_____I Opening By Access Code 9 FF I_____I_____I Opening By Access Code 13 FF I_____I_____I Opening By Access Code 10 FF I_____I_____I Opening By Access Code 14 FF I_____I_____I Opening By Access Code 11 FF I_____I_____I Opening By Access Code 15 FF I_____I_____I Opening By Access Code 12 FF I_____I_____I Opening By Access Code 16 [72] Opening (Disarming) Reporting Codes, Access Codes 17-24 FF I_____I_____I Opening By Access Code 17 FF I_____I_____I Opening By Access Code 21 FF I_____I_____I Opening By Access Code 18 FF I_____I_____I Opening By Access Code 22 FF I_____I_____I Opening By Access Code 19 FF I_____I_____I Opening By Access Code 23 FF I_____I_____I Opening By Access Code 20 FF I_____I_____I Opening By Access Code 24 [73] Opening (Disarming) Reporting Codes, Access Codes 25-32 FF I_____I_____I Opening By Access Code 25 FF I_____I_____I Opening By Access Code 29 FF I_____I_____I Opening By Access Code 26 FF I_____I_____I Opening By Access Code 30 FF I_____I_____I Opening By Access Code 27 FF I_____I_____I Opening By Access Code 31 FF I_____I_____I Opening By Access Code 28 FF I_____I_____I Opening By Access Code 32 12 [74] Miscellaneous Opening (Disarming) Reporting Codes FF I_____I_____I Opening by Duress Code 33 FF I_____I_____I Opening by System Code 42 FF I_____I_____I Opening by Duress Code 34 FF I_____I_____I Auto Arm Cancellation FF I_____I_____I Opening by System Code 40 FF I_____I_____I Special Opening FF I_____I_____I Opening by System Code 41 [75] Maintenance Alarm Reporting Codes FF I_____I_____I Battery Trouble Alarm FF I_____I_____I Auxiliary Power Supply Trouble Alarm FF I_____I_____I AC Failure Trouble Alarm FF I_____I_____I TLM Trouble Code FF I_____I_____I Bell Circuit Trouble Alarm FF I_____I_____I General System Trouble FF I_____I_____I Fire Trouble Alarm FF I_____I_____I General System Supervisory [76] Maintenance Restoral Reporting Codes FF I_____I_____I Battery Trouble Restoral FF I_____I_____I Auxiliary Power Supply Trouble Restoral FF I_____I_____I AC Failure Trouble Restoral FF I_____I_____I TLM Restoral FF I_____I_____I Bell Circuit Trouble Restoral FF I_____I_____I General System Trouble Restore FF I_____I_____I Fire Trouble Restoral FF I_____I_____I General System Supervisory Restore [77] Miscellaneous Maintenance Reporting Codes FF I_____I_____I Phone #1 FTC FF I_____I_____I Event Buffer 75% Full FF I_____I_____I Phone #2 FTC FF I_____I_____I DLS Lead IN FF I_____I_____I Phone #1 FTC Restore FF I_____I_____I DLS Lead OUT FF I_____I_____I Phone #2 FTC Restore FF I_____I_____I Delinquency Reporting Code FF I_____I_____I Mobitex Test TX Code [78] Test Transmission Reporting Codes FF I_____I_____I Periodic Test Transmission FF I_____I_____I System Test [99] Section [99] is for software defaulting of Sure Signal 80 I_____I_____I Entering 00 will cause a software default of Sure Signal. Entering 01-FF will cause restart of Sure Signal. Entering any other value will not cause a default or a restart. [993] Inst. Code Restore Sure Signal to factory default programming. Note: Sure Signal must be defaulted if it is connected to PC5010 version 1.00. 13 For Your Records Location ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ Sure Signal Man Number ____________________________________________________________ Rate Plan ____________________________________________________________ ____________________________________________________________ Central Station ____________________________________________________________ Account Number 1 ____________________________________________________________ Account Number 2 ____________________________________________________________ Test Time and Day ____________________________________________________________ Additional Notes ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ 14 Appendix A - SIA Reporting codes SIA Communication Format The SIA communication format used in this product follows the Level 2 specifications of the SIA Digital Communication Standard - February 1993. This format will send the Account Code along with its data transmission. Below are the Zone Alarms & Alarm Restores (Zones 01-32) as well as any additional codes that can be transmitted: Terms Code Description — ..........................................Not used zz ..........................................Zone # us ..........................................User # ln ...........................................Line ex ..........................................Expander # xx ...........................................RSS and status Alarms Event Description SIA Message Null Zone (Not used) Zone# Identified Delay 1 BAzz/BHzz Yes Delay 2 BAzz/BHzz Yes Instant BAzz/BHzz Yes Interior BAzz/BHzz Yes Delay H.A. BAzz/BHzz Yes Interior H.A. BAzz/BHzz Yes 24 Hr Burglary BAzz/BHzz Yes Standard Fire FAzz/FHzz Yes Delayed Fire FAzz/FHzz Yes 24 Hour Supervisory UAzz/UHzz Yes 24 Hr Supervisory Buzzer UAzz/UHzz Yes 24 Hr Supervisory USzz/URzz Yes 24 Hr Medical MAzz/MHzz Yes 24 Hr Panic PAzz/PHzz Yes 24 Hr Hold-up HAzz/HHzz Yes 24 Hr Gas GAzz/GHzz Yes 24 Hr Heat KAzz/KHzz Yes 24 Hr Emergency QAzz/QHzz Yes 24 Hr Sprinkler SAzz/SHzz Yes 24 Hr Water WAzz/WHzz Yes 24 Hr Freeze ZAzz/ZHzz Yes 24 Hr Latching Tamper BAzz/BHzz Yes Duress Alarm HA00 Opening After Alarm OR00 Keypad [F]ire FAzz/FHzz Yes Keypad [A]uxiliary MAzz/MHzz Yes Keypad [P]anic PAzz/PHzz Yes 15 Event Description SIA Message PGM2: 2 Wire Smoke Audible 24 Hour Silent 24 Hour FA99/FH99 UA99/UH99 UA99/UH99 Zone Tamper (1-32) TAzz Yes Zone Tamper Restorals (1-32) TRzz Yes General System Tamper / Restore TA00/TR00 Closing by Access Codes (1-32,33,34,40,41,42) CLus Yes Partial Closing CGus Yes (using UBzz) Opening by Access Codes (1-32,33,34,40,41,42) OPus Yes Battery Trouble YT00/YR00 AC Failure Trouble AT00/AR00 Bell Circuit Trouble UT99/UJ99 Fire Trouble FT00/FJ00 Auxiliary Power Supply Trouble YP00/YQ00 TLM Trouble Code (via Mobitex) LT00 General System Supervisory / Restore ET00/ER00 General System Trouble / Restore YX00/YZ00 TLM Restoral LR00 FTC Fail / FTC Restoral YC00/YK00 Event Buffer 75% Full Since Last Upload JL00 Periodic Test Transmission RP00 Periodic Test Transmission Trouble RP001 System Test RX00 Mobitex Test Transmission Code (ULAA Supersion or Sure Signal test button) TXxx Signal Strength and Status Zone Fault Alarm/Restoral UTzz/UJzz Burglary Verified BV00 Delinquency Code CD00 Zone Low Battery XTzz/XRzz Recent Closing CR00 Zone Expander Supervisory UA00/UH00 Keypad Lockout JA00 Special Closing (DLS, Keys, Maint, Quick) CL00 Special Opening (DLS, Keys, Maint) OP00 DLS Lead In RB00 DLS Lead Out (Successful) RS00 Auto-Arm Cancellation CE00 Mobitex Tamper Cut TAzz/TRzz Yes Keybus Fault ET00/ER00 Expansion Device ETex/ERex 16 Zone# Identified Yes Yes User NOT Identified Antenna Relocation Diagram WARNING! All connections to the Sure Signal module are power limited. Do not route any wiring over the circuit boards. Maintain at least 1” (25.4mm) seperation between circuit board and wiring. A minimum of 1/4” (7mm) separation must be maintained at all points between non power limited wiring and power limited wiring. Refer to your control panel installation manual for any additional information. 17 Standard Connection with DSC Control Panel WARNING! All connections to the Sure Signal module are power limited. Do not route any wiring over the circuit boards. Maintain at least 1” (25.4mm) seperation between circuit board and wiring. A minimum of 1/4” (7mm) separation must be maintained at all points between non power limited wiring and power limited wiring. Refer to your control panel installation manual for any additional information. 18 Limited Warranty SG Wireless Communications warrants that for a period of twelve months from the date of purchase, the product shall be free from defects in materials and workmanship under normal use and that in fulfillment of any breech of such warranty, SG Wireless Communications shall, at its option, repair or replace the defective equipment upon return of the equipment to its repair depot. This warranty applies only to defects in parts and workmanship and not to damage incurred in shipping or handling, or damage due to causes beyond the control of SG Wireless Communications, such as lightning, excessive voltage, mechanical shock, water damage, or damage arising out of abuse, alteration or improper application of the equipment. The foregoing warranty shall apply only to the original buyer, and is and shall be in lieu of any and all other warranties, whether expressed or implied and of all other obligations or liabilities on the part of SG Wireless Communications. SG Wireless Communications neither assumes, nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product. In no event shall SG Wireless Communications be liable for any direct or indirect or consequential damages, loss of anticipated profits, loss of time or any other losses incurred by the buyer in connection with the purchase, installation or operation or failure of this product. WARNING: SG Wireless Communications recommends that the entire system be completely tested on a regular basis. However, despite frequent testing, and due to but not limited to, criminal tampering or electrical disruption, it is possible for this product to fail to perform as expected. How to Contact Us: Sales For information about additional products, please call our sales number: 1-888-623-7873, fax us at 1-416665-4222 or e-mail us at sales@sur-gard.com. Technical Support If you have questions or problems when using Sur-Gard products, you can call technical support. If you are within the United States, Puerto Rico, the U.S. Virgin Islands or Canada, you can get support by dialing 1-888-623-7873 ext.1. If you are outside these areas, please call (416) 665-5501 ext.1, or e-mail us at support@sur-gard.com. Internet Visit our new Sur-Gard WWW site. You can search the Sur-Gard technical information database and read information about our new products as well as send us any questions or comments you may have. Our World Wide Web address is http://www.sur-gard.com. © 2000 SG Wireless Communications A Division of the SafeLink Corporation 401 Magnetic Drive, Units #24-28 Downsview, Ontario, Canada M3J 3H9 Tel: (416) 665-0051 Fax: (416) 665-4222 Toll Free: 1-888-623-7873 www.sur-gard.com 29005740 R001 Printed in Canada
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