Firetide 5020-1 Dual band outdoor Access Point User Manual User Guide

Firetide Inc. Dual band outdoor Access Point User Guide

User Guide

Firetide Manual Revision 1.0d1 2012-09-03 The contents of this Installation Guide are subject to change without notice. Please refer to the Firetide partners web site, partners.retide.com, for current versions. Installation & Setup GuideHotPort 5020 Mesh Node HotPort 5020 MIMO Outdoor Mesh Node
2 HotPort 5020 User Guide Safety Instructions Firetide units must be installed by a qualified professional. Failure to install properly may result in equipment damage, personal injury, or death. POWER LINES CAN BE LETHALDo not install Firetide products where possible contact with power lines can be made. Antennas, poles, towers, guy wires, or cables may lean or fall and contact these lines. People may be injured or killed if they are touching or holding any part of equipment when it contacts electric lines. Make sure there is NO possibility that equipment or personnel can come in contact directly or indirectly with power lines.ASSUME ALL OVERHEAD LINES ARE POWER LINESThe horizontal distance from a tower, pole or antenna to the nearest power line should be at least twice the total length of the pole/antenna combination. This will ensure that the pole will not contact power if it falls either dur-ing or after installation.SURVEY THE SITELook over the entire site before beginning any installation and anticipate possible hazards. Never assume anything without checking it out for yourself! Don’t take shortcuts!TO AVOID FALLING, USE SAFE PROCEDURES WHEN WORKING AT HEIGHTS ABOVE GROUND•Select equipment locations that will allow safe and simple installation.•Don’t work alone. A friend or co-worker can save your life if an accident happens.•Don’t attempt repair work when you are tired. Not only will you be more careless, but your primary diagnostictool - deductive reasoning - will not be operating at full capacity.•Use approved non-conducting ladders, shoes, and other safety equipment. Make sure all equipment is in goodrepair.•If a tower or pole begins falling, don’t attempt to catch it. Stand back and let it fall.•If anything such as a wire or pole does come in contact with a power line, DON’T TOUCH IT OR AT-TEMPT TO MOVE IT. Instead, save your life by calling the power company.•Don’t attempt to erect antennas or towers on windy days.•MAKE SURE ALL TOWERS AND POLES ARE SECURELY GROUNDED, AND ELECTRICAL CABLESCONNECTED TO ANTENNAS HAVE LIGHTNING ARRESTORS. This will help prevent fire damage orhuman injury in case of lightning, static build-up, or short circuit within equipment connected to the antenna.The HotPort mesh node has built-in lightning protection. Be sure that any other equipment connected to theHotPort mesh node also has the same level of protection.•The base of the antenna pole or tower must be connected directly to the building protective ground or to oneor more approved grounding rods, using 10 AWG ground wire and corrosion-resistant connectors.•Refer to the National Electrical Code for grounding details.IF AN ACCIDENT SHOULD OCCUR WITH THE POWER LINES•DON’T TOUCH THAT PERSON, OR YOU MAY BE ELECTROCUTED.•Use a non-conductive dry board, stick, or rope to push or drag them so they no longer are in contact with elec-trical power.•Once they are no longer contacting electrical power, administer CPR if you are certified.•Immediately have someone call for medical help.
3Contents1 System Overview .........................................................................................4Mesh Design and Software Conguration ....................................................42 HotPort 5020 Installation .................................................................................5Antenna Installation .........................................................................5Installing the Radio Unit .....................................................................6Connecting the Antennas ....................................................................7Appendix A HotPort 5020 Specications ......................................................................8Appendix B Regulatory Notices ............................................................................. 10DFS Rules ..................................................................................11Appendix C Limited End User Product Warranty ............................................................. 14
4 HotPort 5020 User Guide The Firetide HotPort 5020 is a member of Firetide’s HotPort family of wireless mesh nodes. It offers features similar to Firetide’s HotPort 7000 Series in a lower-cost unit.Fundamentally, a Firetide mesh network gives you the convenience of a wired-Ethernet switch combined with the flexibility of wireless technology. A simple mesh network can be set up in minutes, with little more effort than it takes to deploy an Ethernet switch. At the same time, Firetide offers advanced features to enhance security, quality of service, and manageability. This design makes the mesh ideal for any location where network cabling is too difficult or expensive to install. HotPort networks operate indoors and out, in the 900 MHz, 2.4, 4.9 (public safety), and 5 GHz bands. With its self-healing capabilities and trac-prioritization options, a HotPort mesh network readily satises the demands of high-bandwidth/low-latency applications, such as video, voice, and data. In addition, Firetide meshes support mobile mesh nodes, mobile 802.11 clients, and roaming. With this capability, nodes in a Firetide mesh can move rapidly from zone to zone. Complete Stand-Alone SystemA Firetide mesh is a self-contained a fully-functional Ethernet switch, us-ing a wireless backplane for its interconnect. There is no master node, nor does the system require a computer or other management device. Thus, the system is highly fault-tolerant; loss of a single radio will not bring down the mesh.Mesh Design and Software CongurationFor information on how design your mesh and configure your HotPort 5020 mesh nodes, refer to the the HotView Pro Reference Guide, available from Firetide. 1 System OverviewFigure 1.1 HotPort 5020 outdoor MesH node
HotPort 5020 Installation 5This appendix shows a typical installation. Details will vary depending on antenna type.The assembly must be grounded. If the mast is not already properly ground-ed, you will need appropriate grounding hardware. Consult local codes.The HotPort 5020 units have three antenna connectors for each radio. Each HotPort 5200 unit should be installed with its antenna on a sturdy pole or mast. It does not matter whether you install the antenna first or the radio unit first. In all cases, antennas should be installed by a qualified profes-sional. Outdoor installations MUST have code-approved grounding and lightning-protection systems.Antenna InstallationAn assembled and mounted antenna is shown in Figure 1.2. The mount-ing systems consists of a pole clamp assembly, a pivot link, and an antenna bracket. These are shown in Figure 1.3.Begin assembly by attaching the pivot link to the pole clamp assembly. Use a flat washer under the bolt head, and under the nut use a flat washer and lock washer.Next, attach the pole clamp assembly to the pole. Again, use a flat washer under the bolt heads, and under the nuts use a flat washer and lock washer.Mount the antenna bracket to the antenna such that the mounting lug is horizontal when the top of the antenna is up. Antenna polarizations must match between the two ends of a link.table 1.1 installation tools1/2-inch open-end wrench7/16-in open-end wrench3/8-inch open-end wrenchPhillips screwdriverChannel-lock or slip-joint pliersRJ-45 crimping tool and male plugWaterproong tape or mastic for RF connections.Figure 1.2 Mounted antennaBack and top viewsFigure 1.3 antenna witH bracket; two-Piiece angle bracket; Ploe claMPs2 HotPort 5020 Installation
6 HotPort 5020 User Guide Installing the Radio UnitHooks (4) Hook Attachments (4)Radio Unit with Mounting PlatePlate for Pole or Wall MountCaptive Screws (4)Figure 1.4 tHe HotPort 5020 is sHiPPed witH a two-Piece Mounting Plate already attacHed. Loosen the four fasteners, two on each side, to remove the hook-attachment plate. The captive screws are tight; you will need channel-lock or slip-joint pliers.Figure 1.5 attacH two u-bolt asseMblies to tHe Mounting Pole. The U-bolts are large enough to accomodate large poles; if you are mounitng on a smaller-dialmeter pole, you must either cut the U-bolts to length or use four additional spacer nutes.Now you can hang the radio unit on the bracket, and tighten the four cap-tive screws.Figure 1.6 tHe radio unit Mounts witH a two-Piece Mount-ing asseMbly. One half of the assembly is perma-nently attached to a pole or wall; the second half, on the radio itself, hooks over the first.
HotPort 5020 Installation 7Figure 1.7 cable-to-radio connectionsConnect the radio unit to the an-tenna using the supplied cables. The cables are equipped with light-ning-arrestor units, and should be installed with the arrrestors con-nected to the radio unit, not the antennas.Figure 1.8 tHe Final steP is to Fabricate tHe weatHerProoFetHernet connect. Thread the cable as shown, and then attach it to the HotPort 5020 radio unit.Connecting the Antennas112332Figure 1.9 cable connection Pattern is critical. You must use the Radio 2 antenna connectors; these are on the right side of the unit when viewed from the front. The panel antennas included with the HotPort 5020 are ‘handed’; the individual antenna connections on the radio unit must be connected to the antenna in a specific way, and it is slightly different on each end of the link.On one end of the link, connect the three antenna leads as shown in red. On the other end, connect them as shown in green. Not that this reverses connections 2 and 3; this preserves matching antenna polarization.112332
8 HotPort 5020 User Guide Appendix A HotPort 5020 Specicationstable 1.2 wireless interFace sPeciFicationsModel UseHotPort 5020 Outdoor, Worldwide, Radio 2: 5 GHzBands Frequency (GHz) Restrictions802.11a802.11n5.25-5.355.725-5.8254.9-5.0904.94-4.990Japan onlyUS Public Safety5.470-5.725 ETSI 301.893, U-NIIBands Max TX Power802.11a 5.725-5.825 UNII-3802.11n5.470-5.735 UNII 5.25-5.36 M UNII-2 26 dBm26 dBm24 dBm23 dBm23 dBm23 dBm802.11b 2.412-2.484 24 dBm802.11g 2.412-2.484802.11n26 dBm26 dBmSUPPORTED DATA RATES & STANDARDS• 802.11a6/9/12/18/24/36/48/54Mbps• 802.11aCapableofswitchingto1⁄4and1⁄2ratesfor4.940–4.990GHzPublicSafetyBand• 802.11g6/9/12/18/24/36/48/54Mbps• 802.11n6.5/13/19.5/26/65/130(20MHzLGB)7.2/14.4/21.7/28.9/72.2/144(20MHzSGB)13.5/27/40.5/54/135/270(40MHzLGB)15/30/45/60/150/300(40MHzSGB)• NetworkStandards:IEEE802.11a/d/e/f/h/i/n• Security:WPA;64/128/256w/TKIP,AESPOWER• 48VDCviaDCconnecteror802.3afPoEENVIRONMENTAL• Humidity(non-condensing):10%to90%• Storagehumidity(non-condensing):5%to95%• Maximumaltitude15,000feet(4600meters)NETWORK PORT• One10/100/1000MbpsEthernetportwithweatherproofconnector• IEEE802.3,802.3ucompliant• CSMA/CD10/100/1000autosense
9Firetide Mesh nodes may be reset to factory parameters. This is useful when return-ing a unit from eld service or in recovering a unit you cannot communicate with. To reset a unit, apply power and wait for the unit to fully boot. This takes 60 to 90 seconds. Use a paperclip to press and hold the reset button for 15 seconds. Wait for the units to reboot before removing power.ENCLOSURE• CastaluminumNEMA-4X/IP66enclosure• SixN-typeantennaconnectors• Weatherproof48VDCpowerconnector• Weight:3.75lbs(1.7Kg)withbracket• Dimensions:8.2”x8.6”x2”(205x214x100mm)SECURITY, AUTHENTICATION AND ENCRYPTION• 802.11i,WPA2• 40-bit,104-bitWEPkeys• SSIDsuppressionNETWORK PORTS• One10/100/1000autosenseBase-Tport• IEEE802.3,802.3atbasedPoE
10 HotPort 5020 User Guide ThesedevicescomplywithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:• Thisdevicemaynotcauseharmfulinterference.• Thisdevicemustacceptanyinterferencereceived,includinginterfer-encethatmaycauseundesiredoperation.ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterference.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,if not installed and used in accordance with the instructions, may causeharmfulinterferencetoradiocommunications.However,thereisnoguar-antee that interference will not occur in a particular installation. If thisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollow-ingmeasures:• Reorientorrelocatethereceivingantenna.• Increasetheseparationbetweentheequipmentandreceiver.• Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.• Consultthedealeroranexperiencedradio/TVtechnicianforhelp.ToensurecompliancewiththeFCC’sRFexposurelimits,theantennausedforthistransmittermustbeinstalledtoprovideaseparationdistanceofatleast76cmfortheHotPort5020,fromallpersonsandmustnotbeco-locatedoroperatedinconjunctionwithanyotherantennaortransmitter.Installersandusersmustfollowtheseinstructions.AnymodificationsmadetothisdevicethatarenotapprovedbyFiretide,Inc.mayvoidtheauthoritygrantedtotheuserbytheFCCtooperatethisequipment.Antenna(s)fortheModel5020outdoorunitmustbeinstalledbyaquali-fiedprofessional.Operationoftheunitwithnon-approvedantennasisaviolationofU.S.FCCRules,Part15.203(c),CodeofFederalRegulations,Title47.一、經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。二、低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設 備之干擾。Appendix B Regulatory NoticesFCC Class A NoticeFCC Part 15 NoteFCC Radiation ExposureModicationsInstallationNCC Statement
11This Class A Digital apparatus meetsall the requirements of the CanadianInterference-Causing Equipment Regu-lations.CetappareilnumeriquedelaclasseAre-spectelesexigencesduReglementsurlematerialbroilleurduCanada.The device for operation in the band5150-5250MHzisonlyforindooruseto reduce the potential for harmful in-terferencetoco-channelmobilesatellitesystems.L’artificepourl’opérationdanslabande5150-5250 MHz est seulement pourl’utilisationensallepourréduirelepo-tentielpourl’interférencemalfaisanteauradiotéléphone de co-canal les systèmessatellites.The maximum antenna gain permit-tedfordevicesinthebands5250-5350MHzand5470-5725MHzshallcomplywiththeEIRPlimit.l’augmentation d’antenne maximumpermisepourlesartificesdanslesbandes5250-5350MHzet5470-5725MHzseplieraàlalimited’e.i.r.p.The maximum antenna gain permittedfordevicesintheband5725-5825MHzshallcomplywiththeEIRPlimitspeci-fied for point-to-point and non point-to-pointoperationasappropriate.l’augmentation d’antenne maximumpermisepourlesartificesdanslabande5725-5825 MHz se pliera aux limitesd’e.i.r.p.spécifiéespourlepoint-à-pointetnonl’opérationdepoint-à-pointcom-meappropriées.Firetide5020devicesarecertifiedtotherequirements of RSS-210 for 2.4 GHzspread spectrum devices. The use ofthisdeviceinasystemoperatingeitherpartiallyorcompletelyoutdoorsmayre-quiretheusertoobtainalicenseforthesystemaccordingtotheCanadianregu-lations.Forfurtherinformation,contactyourlocalIndustryCanadaoffice.Dispositifs Firetide 5100 et 5020 sontcertifiésselonlesexigencesduCNR-210pourlespériphériques2,4GHzàétale-mentdespectre.L’utilisationdecedis-positif dans un système d’exploitation,partiellement ou complètement àl’extérieur peut obliger l’utilisateur àobtenir une licence pour le système enfonction de la réglementation cana-dienne. Pour de plus amples renseigne-ments,communiquezavecvotrebureaud’IndustrieCanada.table 1.3 canadian coMPli-ance stateMentDFS RulesThissectionexplainshowtoenableDFSoperation,andhowtocorrectlyconfigureDFSchannelssoastomaintaincompliancewithFCCregulationsand guidelines. Firetide equipment sold in the US has the country codepre-settoUS;thiscannotbealtered.DFSoperationcanonlybeenabledandconfiguredbyaDFS-qualifiedprofessionalinstaller.ContactFiretidefordetails.AlllistedchannelsmustcomplywithbasicDFSrules,includ-ingchannelavoidancewhenradarsignalsaredetected.Channels120,124,and128havebeenremovedfromDFSservicecompletely.These channels must not be used in the US anywhere, at any time.TheydonotappearinchannellistinginanyFiretideproduct,andareonlylistedhereforhistori-calreferenceChannels116and132mayonlybeusedwhencertainspecialruleshavebeenfollowed.Thechannelscanonlybeusedifeitherofthefollowingtwoconditionsaremet:• Thetransmittingantennaismorethan35kmfromallTDWRstations;OR• TheTDWRisoperatingonafrequencymorethan30MHzdifferentthantheequipment.DISTANCEYoumustdetermineifthereareanytransmittingelements(i.e.,anyFiretideproduct)within35kmofanyTDWRsystem.Ifthereare,youshouldreg-istertheinstallation.
12 HotPort 5020 User Guide Ch. Center Freq.Distance DeterminationRegistration Channel AvoidanceTDWR Restrictions52 5260 Yes If > 35 km Yes No56 5280 Yes If > 35 km Yes No60 5300 Yes If > 35 km Yes No64 5320 Yes If > 35 km Yes No100 5500 Yes If > 35 km Yes No104 5520 Yes If > 35 km Yes No108 5540 Yes If > 35 km Yes No112 5560 Yes If > 35 km Yes No116 5580 Yes If > 35 km Yes Yes120 5600 Banned124 5620 Banned128 5640 Banned132 5660 Yes If > 35 km Yes Yes136 5680 Yes If > 35 km Yes No140 5700 Yes If > 35 km Yes Notable 1.4 dFs cHannelsThistableshowschannelsdefinedasDFS.Theyarecolor-codedbasedontheapplicableruleset.REGISTRATIONA voluntary WISPA-sponsored database has been developed that allowsregistrationof devices within 35km of anyTDWRlocation(see http://www.spectrumbridge.com/udia/home.aspx).Thisdatabaseisusedbygov-ernmentagenciestoexpediteresolutionofanyinterferencewithTDWRs.CHANNEL AVOIDANCEWhenaradar signatureisdetected onachannel, transmittersmust stopusingthatchannel.TheChannelSelectioncontrolletsyouconfigurethechannelstowhichthesystemcanswitch,andthechannelswhichmustbeavoided(blacklisted).TDWR-Restricted Additional RequirementsTerminalDopplerWeatherRadarsystemsoperateinthe5600MHzband,andmustbekeptfreeofinterferencefromallothertypesofequipment.Forthisreason,theFCChasremovedchannels120,124,and128(5600-5640)from service, and placed additional restrictions on channels 116 (5580MHz)and132(5660MHz).Ifyouarewithin35kmofaTDWR,youmaynotoperateonanychannelthatiswithin30MHzofthelistedTDWRfrequency.Insomeinstancesitispossiblethatadevicemaybewithin35kmofmultipleTDWRs.Inthiscasethedevicemustensurethatitavoidsoperationwithin30MHzforeachoftheTDWRs.Thisrequirementappliesevenifthemasterisoutsidethe35kmradiusbutcommunicateswithoutdoorclientswhichmaybewithinthe35kmradiusoftheTDWRs.Therequirementforensuring30MHzfrequencyseparationisbasedonthebestinformationavailabletodate.Ifinterferenceisnoteliminated,adis-tancelimitationbasedonline-of-sightfromTDWRwillneedtobeused.Inaddition,deviceswithbandwidthsgreaterthan20MHzmayrequiregreaterfrequencyseparation.
13ST City Longitude Latitude Frequency Elev HtAZ Phoenix W 112 09 46 N 33 25 14 5610 MHz 1024 64CO Denver W 104 31 35 N 39 43 39 5615 MHz 5643 64FL Ft Lauderdale W 080 20 39 N 26 08 36 5645 MHz 7 113FL Miami W 080 29 28 N 25 45 27 5605 MHz 10 113FL Orlando W 081 19 33 N 28 20 37 5640 MHz 72 97FL Tampa W 082 31 04 N 27 51 35 5620 MHz 14 80FL West Palm Beach W 080 16 23 N 26 41 17 5615 MHz 20 113GA Atlanta W 084 15 44 N 33 38 48 5615 MHz 962 113IL Mccook W 087 51 31 N 41 47 50 5615 MHz 646 97IL Crestwood W 087 43 47 N 41 39 05 5645 MHz 663 113IN Indianapolis W 086 26 08 N 39 38 14 5605 MHz 751 97KS Wichita W 097 26 13 N 37 30 26 5603 MHz 1270 80KY Covington-Cincinnati W 084 34 48 N 38 53 53 5610 MHz 942 97KY Louisville W 085 36 38 N 38 02 45 5646 MHz 617 113LA New Orleans W 090 24 11 N 30 01 18 5645 MHz 2 97MA Boston W 070 56 01 N 42 09 30 5610 MHz 151 113MD Brandywine W 076 50 42 N 38 41 43 5635 MHz 233 113MD Beneld W 076 37 48 N 39 05 23 5645 MHz 184 113MD Clinton W 076 57 43 N 38 45 32 5615 MHz 249 97MI Detroit W 083 30 54 N 42 06 40 5615 MHz 656 113MN Minneapolis W 092 55 58 N 44 52 17 5610 MHz 1040 80MO Kansas City W 094 44 31 N 39 29 55 5605 MHz 1040 64MO Saint Louis W 090 29 21 N 38 48 20 5610 MHz 551 97MS Desoto County W 089 59 33 N 34 53 45 5610 MHz 371 113NC Charlotte W 080 53 06 N 35 20 14 5608 MHz 757 113NC Raleigh Durham W 078 41 50 N 36 00 07 5647 MHz 400 113NJ Woodbridge W 074 16 13 N 40 35 37 5620 MHz 19 113NJ Pennsauken W 075 04 12 N 39 56 57 5610 MHz 39 113NV Las Vegas W 115 00 26 N 36 08 37 5645 MHz 1995 64NY Floyd Bennett Field W 073 52 49 N 40 35 20 5647 MHz 8 97OH Dayton W 084 07 23 N 40 01 19 5640 MHz 922 97OH Cleveland W 082 00 28 N 41 17 23 5645 MHz 817 113OH Columbus W 082 42 55 N 40 00 20 5605 MHz 1037 113OK Aero. Ctr TDWR #1 W 097 37 31 N 35 24 19 5610 MHz 1285 80OK Aero. Ctr TDWR #2 W 097 37 43 N 35 23 34 5620 MHz 1293 97OK Tulsa W 095 49 34 N 36 04 14 5605 MHz 712 113OK Oklahoma City W 097 30 36 N 35 16 34 5603 MHz 1195 64PA Hanover W 080 29 10 N 40 30 05 5615 MHz 1266 113PR San Juan W 066 10 46 N 18 28 26 5610 MHz 59 113TN Nashville W 086 39 42 N 35 58 47 5605 MHz 722 97TX Houston Intercontl W 095 34 01 N 30 03 54 5605 MHz 154 97TX Pearland W 095 14 30 N 29 30 59 5645 MHz 36 80TX Dallas Love Field W 096 58 06 N 32 55 33 5608 MHz 541 80TX Lewisville DFW W 096 55 05 N 33 03 53 5640 MHz 554 31UT Salt Lake City W 111 55 47 N 40 58 02 5610 MHz 4219 80VA Leesburg W 077 31 46 N 39 05 02 5605 MHz 361 113WI Milwaukee W 088 02 47 N 42 49 10 5603 MHz 820 113Latitude and Longitude based on NAD83 datum.Figure 1.10 tdwr installationsThislistiscurrentasofAugust2011.Elevationandantennaheightshowninfeet.Refertowww.fcc.govforthemostcurrentversion.
14 HotPort 5020 User Guide Appendix C Limited End User Product WarrantyPursuanttoallprovisionsdescribedherein,FiretidehardwareproductsandFiretideantennasarewarrantedforone(1)yearfromthedateofpurchaseagainstdefectsinthebuildmaterialsandworkmanship.FiretidedoesnotwarrantthattheProductswillmeetanyrequirementsorspecificationsofanyEndUserCustomer.ThiswarrantyappliestotheentireFiretideprod-uct,includingtheACpoweradapter.Pursuanttoallprovisionsdescribedherein,Firetidesoftwareproductsarewarrantedforninety(90) daysfromthedate ofpurchaseagainstdefectsin the build materials and workmanship. Firetide also warrants that theSoftwarewillmateriallyconformtothedocumentationsuppliedbyFiretidewiththeSoftware.IntheeventthattheSoftwarefailstomateriallyconformtothedocumentationandanauthorizedFiretideresellerisnotifiedinwrit-ingofsuchfailurewithinthewarrantyperiod,Firetideoritsresellershallusecommerciallyreasonableeffortstopromptlycorrectthenonconformity.FiretidedoesnotwarrantthattheuseoftheSoftwarewillbeuninterruptedorerrorfree.Theabovewarrantiesarevoidifthe allegeddefectcannotbeverifiedbyFiretide or if, as determined by Firetide, the product failure was due totampering,abuse,misuse,accident,shipping,handling,orstorage;oriftheproducthasbeeninstalled,used,ormaintainedinamannernotdescribedintheproductusermanual;oriftheproducthasbeenalteredinanyway;orifproductserializationhasbeenaltered.Anyattempttodisassembleorrepair the product by anyone other than Firetide immediately voids thiswarranty.ThiswarrantyappliesonlytotheoriginalEndUserpurchaseroftheprod-uctandmaynotbetransferredtoanyotherindividualorentity.The foregoing are the exclusive warranties applicable to the product including the software, and the exclusive remedy for defects in the prod-uct. Firetide disclaims all other warranties, whether express, implied, statutory or otherwise, including but not limited to implied warranties of merchantability, non-infringement or fitness for a particular pur-pose. Some laws do not allow the exclusion of implied warranties so to that extent this limitation may not apply to you.InnoeventwillFiretidebeliableforanyspecial,incidental,consequential,punitive or indirect damages whatsoever (including, without limitation,damagesforlossofprofits,businessinterruption,lossofinformation,orotherpecuniaryloss)arisingoutoftheuseorinabilitytousetheproductortheperformance,interruptionorfailureoftheproduct,irrespectiveofthecauseofaction,evenifFiretidehasbeenadvisedofthepossibilityofsuchdamages.Firetide’scumulativeliabilityforallclaimsarisingoutoforinconnectionwiththiswarrantywillnotexceedtheamountpaidbytheoriginalEndUserpurchasertopurchasetheproduct.Theamountspayablefortheproductarebasedinpartontheselimitationsandtheselimitationsshallapplynotwithstandingthefailureofessentialpurposeofanyremedy.
15Somejurisdictionsdonotallowtheexclusionorlimitationofincidentalorconsequentialdamages,sotothatextenttheabovelimitationsorexclusionsmaynotapplytoyou.ByusingtheproducttheoriginalEndUserpurchaseragreestoandisboundbythesetermsandconditions.Inthe eventthataproductfailstomeet this warrantyandFiretide’sau-thorizedresellerisnotifiedinwritingofsuchfailurewithinthewarrantyperiod, Firetide shall, at its own discretion, either repair the product orreplaceitwiththesameorafunctionally-equivalentproductfreeofcharge.Replacement products may contain refurbished materials in whole or inpart. Firetide will honor this warranty provided the product is returnedthroughanauthorizedFiretideresellerordealerwithshippingchargespre-paid,alongwithaproofofpurchasedescribingtheoriginalpurchasedateandproductserialnumbersifapplicable.Theauthorizedresellermustac-quireaReturnMaterialsAuthorization(RMA)numberfromFiretidepriortoreturninganyproduct.Firetidedoesnotacceptshipmentsofdefectiveproductswithoutshippingchargesprepaid.PleasecontactyourFiretidedealerforinstructionsonreturningdefectiveordamagedproductsforrepairorreplacement.DonotreturnproductstoFiretide,Inc.Pleasekeepalloriginalpackagingmaterialsintheeventtheyareneededtoreturntheproductforservicing.

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