Firetide 5020-1 Dual band outdoor Access Point User Manual User Guide
Firetide Inc. Dual band outdoor Access Point User Guide
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User Guide
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| Document ID | 2083033 |
| Application ID | zdQ0vQLPp3Ng0yxP0XLq1A== |
| Document Description | User Guide |
| Short Term Confidential | No |
| Permanent Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 70.86kB (885706 bits) |
| Date Submitted | 2013-09-26 00:00:00 |
| Date Available | 2013-11-10 00:00:00 |
| Creation Date | 2012-09-05 20:44:09 |
| Producing Software | Adobe PDF Library 9.9 |
| Document Lastmod | 2013-09-20 16:36:14 |
| Document Title | User Guide |
| Document Creator | Adobe InDesign CS5.5 (7.5.3) |
Firetide Installation & Setup Guide HotPort 5020 Mesh Node HotPort 5020 MIMO Outdoor Mesh Node Manual Revision 1.0d1 2012-09-03 The contents of this Installation Guide are subject to change without notice. Please refer to the Firetide partners web site, partners.firetide.com, for current versions. 2 HotPort 5020 User Guide Safety Instructions Firetide units must be installed by a qualified professional. Failure to install properly may result in equipment damage, personal injury, or death. POWER LINES CAN BE LETHAL Do not install Firetide products where possible contact with power lines can be made. Antennas, poles, towers, guy wires, or cables may lean or fall and contact these lines. People may be injured or killed if they are touching or holding any part of equipment when it contacts electric lines. Make sure there is NO possibility that equipment or personnel can come in contact directly or indirectly with power lines. ASSUME ALL OVERHEAD LINES ARE POWER LINES The horizontal distance from a tower, pole or antenna to the nearest power line should be at least twice the total length of the pole/antenna combination. This will ensure that the pole will not contact power if it falls either during or after installation. SURVEY THE SITE Look over the entire site before beginning any installation and anticipate possible hazards. Never assume anything without checking it out for yourself! Don’t take shortcuts! TO AVOID FALLING, USE SAFE PROCEDURES WHEN WORKING AT HEIGHTS ABOVE GROUND • Select equipment locations that will allow safe and simple installation. • Don’t work alone. A friend or co-worker can save your life if an accident happens. • Don’t attempt repair work when you are tired. Not only will you be more careless, but your primary diagnostic tool - deductive reasoning - will not be operating at full capacity. • Use approved non-conducting ladders, shoes, and other safety equipment. Make sure all equipment is in good repair. • If a tower or pole begins falling, don’t attempt to catch it. Stand back and let it fall. • If anything such as a wire or pole does come in contact with a power line, DON’T TOUCH IT OR ATTEMPT TO MOVE IT. Instead, save your life by calling the power company. • Don’t attempt to erect antennas or towers on windy days. • MAKE SURE ALL TOWERS AND POLES ARE SECURELY GROUNDED, AND ELECTRICAL CABLES CONNECTED TO ANTENNAS HAVE LIGHTNING ARRESTORS. This will help prevent fire damage or human injury in case of lightning, static build-up, or short circuit within equipment connected to the antenna. The HotPort mesh node has built-in lightning protection. Be sure that any other equipment connected to the HotPort mesh node also has the same level of protection. • The base of the antenna pole or tower must be connected directly to the building protective ground or to one or more approved grounding rods, using 10 AWG ground wire and corrosion-resistant connectors. • Refer to the National Electrical Code for grounding details. IF AN ACCIDENT SHOULD OCCUR WITH THE POWER LINES • DON’T TOUCH THAT PERSON, OR YOU MAY BE ELECTROCUTED. • Use a non-conductive dry board, stick, or rope to push or drag them so they no longer are in contact with electrical power. • Once they are no longer contacting electrical power, administer CPR if you are certified. • Immediately have someone call for medical help. 3 Contents System Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Mesh Design and Software Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 HotPort 5020 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Antenna Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Installing the Radio Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Connecting the Antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Appendix A HotPort 5020 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Appendix B Regulatory Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 DFS Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Appendix C Limited End User Product Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 4 HotPort 5020 User Guide System Overview The Firetide HotPort 5020 is a member of Firetide’s HotPort family of wireless mesh nodes. It offers features similar to Firetide’s HotPort 7000 Series in a lower-cost unit. Fundamentally, a Firetide mesh network gives you the convenience of a wired-Ethernet switch combined with the flexibility of wireless technology. A simple mesh network can be set up in minutes, with little more effort than it takes to deploy an Ethernet switch. At the same time, Firetide offers advanced features to enhance security, quality of service, and manageability. Figure 1.1 HotPort 5020 Outdoor Mesh node This design makes the mesh ideal for any location where network cabling is too difficult or expensive to install. HotPort networks operate indoors and out, in the 900 MHz, 2.4, 4.9 (public safety), and 5 GHz bands. With its self-healing capabilities and traffic-prioritization options, a HotPort mesh network readily satisfies the demands of high-bandwidth/low-latency applications, such as video, voice, and data. In addition, Firetide meshes support mobile mesh nodes, mobile 802.11 clients, and roaming. With this capability, nodes in a Firetide mesh can move rapidly from zone to zone. Complete Stand-Alone System A Firetide mesh is a self-contained a fully-functional Ethernet switch, using a wireless backplane for its interconnect. There is no master node, nor does the system require a computer or other management device. Thus, the system is highly fault-tolerant; loss of a single radio will not bring down the mesh. Mesh Design and Software Configuration For information on how design your mesh and configure your HotPort 5020 mesh nodes, refer to the the HotView Pro Reference Guide, available from Firetide. HotPort 5020 Installation HotPort 5020 Installation This appendix shows a typical installation. Details will vary depending on antenna type. The assembly must be grounded. If the mast is not already properly grounded, you will need appropriate grounding hardware. Consult local codes. The HotPort 5020 units have three antenna connectors for each radio. Each HotPort 5200 unit should be installed with its antenna on a sturdy pole or mast. It does not matter whether you install the antenna first or the radio unit first. In all cases, antennas should be installed by a qualified professional. Outdoor installations MUST have code-approved grounding and lightning-protection systems. Table 1.1 Installation Tools 1/2-inch open-end wrench 7/16-in open-end wrench 3/8-inch open-end wrench Phillips screwdriver Channel-lock or slip-joint pliers RJ-45 crimping tool and male plug Waterproofing tape or mastic for RF connections. Antenna Installation An assembled and mounted antenna is shown in Figure 1.2. The mounting systems consists of a pole clamp assembly, a pivot link, and an antenna bracket. These are shown in Figure 1.3. Begin assembly by attaching the pivot link to the pole clamp assembly. Use a flat washer under the bolt head, and under the nut use a flat washer and lock washer. Next, attach the pole clamp assembly to the pole. Again, use a flat washer under the bolt heads, and under the nuts use a flat washer and lock washer. Mount the antenna bracket to the antenna such that the mounting lug is horizontal when the top of the antenna is up. Antenna polarizations must match between the two ends of a link. Figure 1.2 Mounted Antenna Back and top views Figure 1.3 Antenna with Bracket; Two-Piiece Angle Bracket; Ploe Clamps 6 HotPort 5020 User Guide Installing the Radio Unit Figure 1.6 The radio unit mounts with a two-piece mounting assembly. One half of the assembly is permanently attached to a pole or wall; the second half, on the radio itself, hooks over the first. Hooks (4) Radio Unit with Mounting Plate Figure 1.4 The HotPort 5020 is shipped with a two-piece mounting plate already attached. Loosen the four fasteners, two on each side, to remove the hook-attachment plate. The captive screws are tight; you will need channel-lock or slip-joint pliers. Figure 1.5 Attach two U-bolt assemblies to the mounting pole. The U-bolts are large enough to accomodate large poles; if you are mounitng on a smaller-dialmeter pole, you must either cut the U-bolts to length or use four additional spacer nutes. Now you can hang the radio unit on the bracket, and tighten the four captive screws. Captive Screws (4) Hook Attachments (4) Plate for Pole or Wall Mount HotPort 5020 Installation Connecting the Antennas Figure 1.7 Cable-to-Radio Connections Connect the radio unit to the antenna using the supplied cables. The cables are equipped with lightning-arrestor units, and should be installed with the arrrestors connected to the radio unit, not the antennas. 23 23 11 11 32 Figure 1.9 Cable connection pattern is critical. 32 You must use the Radio 2 antenna connectors; these are on the right side of the unit when viewed from the front. The panel antennas included with the HotPort 5020 are ‘handed’; the individual antenna connections on the radio unit must be connected to the antenna in a specific way, and it is slightly different on each end of the link. On one end of the link, connect the three antenna leads as shown in red. On the other end, connect them as shown in green. Not that this reverses connections 2 and 3; this preserves matching antenna polarization. Figure 1.8 The final step is to fabricate the weatherproof Ethernet connect. Thread the cable as shown, and then attach it to the HotPort 5020 radio unit. 8 HotPort 5020 User Guide Appendix A HotPort 5020 Specifications Table 1.2 Wireless Interface Specifications Model HotPort 5020 Use Outdoor, Worldwide, Radio 2: 5 GHz Bands 802.11a 802.11n Frequency (GHz) 5.25-5.35 5.725-5.825 4.9-5.090 4.94-4.990 5.470-5.725 Bands 802.11a 802.11n 5.725-5.825 UNII-3 5.470-5.735 UNII 5.25-5.36 M UNII-2 802.11b 802.11g 802.11n Restrictions 2.412-2.484 2.412-2.484 Japan only US Public Safety ETSI 301.893, U-NII Max TX Power 26 dBm 26 dBm 24 dBm 23 dBm 23 dBm 23 dBm 24 dBm 26 dBm 26 dBm Supported Data Rates & Standards • 802.11a 6/9/12/18/24/36/48/54Mbps • 802.11a Capable of switching to 1⁄4 and 1⁄2 rates for 4.940 – 4.990 GHz Public Safety Band • 802.11g 6/9/12/18/24/36/48/54Mbps • 802.11n 6.5/13/19.5/26/65/130 (20MHz LGB) 7.2/14.4/21.7/28.9/72.2/144 (20MHz SGB) 13.5/27/40.5/54/135/270 (40MHz LGB) 15/30/45/60/150/300 (40MHz SGB) • Network Standards: IEEE 802.11a/d/e/f/h/i/n • Security: WPA; 64/128/256 w/TKIP, AES Power • 48 VDC via DC connecter or 802.3af PoE Environmental • Humidity (non-condensing): 10% to 90% • Storage humidity (non-condensing): 5% to 95% • Maximum altitude 15,000 feet (4600 meters) Network Port • One 10/100/1000 Mbps Ethernet port with weatherproof connector • IEEE 802.3, 802.3u compliant • CSMA/CD 10/100/1000 autosense 9 Enclosure • • • • • Cast aluminum NEMA-4X/IP66 enclosure Six N-type antenna connectors Weatherproof 48VDC power connector Weight: 3.75 lbs (1.7 Kg) with bracket Dimensions: 8.2” x 8.6” x 2” (205 x 214 x 100 mm) Security, Authentication and Encryption • 802.11i, WPA2 • 40-bit, 104-bit WEP keys • SSID suppression Network Ports • One 10/100/1000 autosense Base-T port • IEEE 802.3,802.3 at based PoE Firetide Mesh nodes may be reset to factory parameters. This is useful when returning a unit from field service or in recovering a unit you cannot communicate with. To reset a unit, apply power and wait for the unit to fully boot. This takes 60 to 90 seconds. Use a paperclip to press and hold the reset button for 15 seconds. Wait for the units to reboot before removing power. 10 HotPort 5020 User Guide Appendix B Regulatory Notices FCC Part 15 Note These devices comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operation. FCC Class A Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. FCC Radiation Exposure To ensure compliance with the FCC’s RF exposure limits, the antenna used for this transmitter must be installed to provide a separation distance of at least 76 cm for the HotPort 5020, from all persons and must not be colocated or operated in conjunction with any other antenna or transmitter. Installers and users must follow these instructions. Modifications Any modifications made to this device that are not approved by Firetide, Inc. may void the authority granted to the user by the FCC to operate this equipment. Installation NCC Statement Antenna(s) for the Model 5020 outdoor unit must be installed by a qualified professional. Operation of the unit with non- approved antennas is a violation of U.S. FCC Rules, Part 15.203(c), Code of Federal Regulations, Title 47. 一、經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不 得擅自變更頻率、加大功率或變更原設計之特性及功能。 二、低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾 現象時，應立即停用，並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。 低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設 備之干擾。 11 This Class A Digital apparatus meets all the requirements of the Canadian Interference-Causing Equipment Regulations. The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. The maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the EIRP limit. The maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the EIRP limit specified for point-to-point and non pointto-point operation as appropriate. Firetide 5020 devices are certified to the requirements of RSS-210 for 2.4 GHz spread spectrum devices. The use of this device in a system operating either partially or completely outdoors may require the user to obtain a license for the system according to the Canadian regulations. For further information, contact your local Industry Canada office. Cet appareil numerique de la classe A respecte les exigences du Reglement sur le material broilleur du Canada. L’artifice pour l’opération dans la bande 5150-5250 MHz est seulement pour l’utilisation en salle pour réduire le potentiel pour l’interférence malfaisante au radiotéléphone de co-canal les systèmes satellites. l’augmentation d’antenne maximum permise pour les artifices dans les bandes 5250-5350 MHz et 5470-5725 MHz se pliera à la limite d’e.i.r.p. l’augmentation d’antenne maximum permise pour les artifices dans la bande 5725-5825 MHz se pliera aux limites d’e.i.r.p. spécifiées pour le point-à-point et non l’opération de point-à-point comme appropriées. Dispositifs Firetide 5100 et 5020 sont certifiés selon les exigences du CNR-210 pour les périphériques 2,4 GHz à étalement de spectre. L’utilisation de ce dispositif dans un système d’exploitation, partiellement ou complètement à l’extérieur peut obliger l’utilisateur à obtenir une licence pour le système en fonction de la réglementation canadienne. Pour de plus amples renseignements, communiquez avec votre bureau d’Industrie Canada. DFS Rules This section explains how to enable DFS operation, and how to correctly configure DFS channels so as to maintain compliance with FCC regulations and guidelines. Firetide equipment sold in the US has the country code pre-set to US; this cannot be altered. DFS operation can only be enabled and configured by a DFS-qualified professional installer. Contact Firetide for details. All listed channels must comply with basic DFS rules, including channel avoidance when radar signals are detected. Channels 120, 124, and 128 have been removed from DFS service completely. These channels must not be used in the US anywhere, at any time. They do not appear in channel listing in any Firetide product, and are only listed here for historical reference Channels 116 and 132 may only be used when certain special rules have been followed. The channels can only be used if either of the following two conditions are met: • The transmitting antenna is more than 35 km from all TDWR stations; OR • The TDWR is operating on a frequency more than 30 MHz different than the equipment. Distance You must determine if there are any transmitting elements (i.e., any Firetide product) within 35 km of any TDWR system. If there are, you should register the installation. Table 1.3 Canadian Compliance Statement 12 HotPort 5020 User Guide Registration A voluntary WISPA-sponsored database has been developed that allows registration of devices within 35 km of any TDWR location (see http:// www.spectrumbridge.com/udia/home.aspx). This database is used by government agencies to expedite resolution of any interference with TDWRs. Channel Avoidance When a radar signature is detected on a channel, transmitters must stop using that channel. The Channel Selection control lets you configure the channels to which the system can switch, and the channels which must be avoided (blacklisted). TDWR-Restricted Additional Requirements Table 1.4 DFS Channels This table shows channels defined as DFS. They are color-coded based on the applicable rule set. Terminal Doppler Weather Radar systems operate in the 5600 MHz band, and must be kept free of interference from all other types of equipment. For this reason, the FCC has removed channels 120, 124, and 128 (5600-5640) from service, and placed additional restrictions on channels 116 (5580 MHz) and 132 (5660 MHz). Ch. Center Freq. Distance Registration Determination 52 56 60 64 100 104 108 112 116 120 124 128 132 5260 5280 5300 5320 5500 5520 5540 5560 5580 5600 5620 5640 5660 Yes Yes Yes Yes Yes Yes Yes Yes Yes 136 5680 140 5700 Channel TDWR Avoidance Restrictions Yes If > 35 km Yes If > 35 km Yes If > 35 km Yes If > 35 km Yes If > 35 km Yes If > 35 km Yes If > 35 km Yes If > 35 km Yes If > 35 km Yes Banned Banned Banned If > 35 km Yes Yes Yes Yes If > 35 km If > 35 km No No Yes Yes No No No No No No No No Yes If you are within 35 km of a TDWR, you may not operate on any channel that is within 30 MHz of the listed TDWR frequency. In some instances it is possible that a device may be within 35 km of multiple TDWRs. In this case the device must ensure that it avoids operation within 30 MHz for each of the TDWRs. This requirement applies even if the master is outside the 35 km radius but communicates with outdoor clients which may be within the 35 km radius of the TDWRs. The requirement for ensuring 30 MHz frequency separation is based on the best information available to date. If interference is not eliminated, a distance limitation based on line-of-sight from TDWR will need to be used. In addition, devices with bandwidths greater than 20 MHz may require greater frequency separation. 13 ST City Longitude AZ Phoenix W 112 09 46 CO Denver W 104 31 35 FL Ft Lauderdale W 080 20 39 FL Miami W 080 29 28 FL Orlando W 081 19 33 FL Tampa W 082 31 04 FL West Palm Beach W 080 16 23 GA Atlanta W 084 15 44 IL Mccook W 087 51 31 IL Crestwood W 087 43 47 IN Indianapolis W 086 26 08 KS Wichita W 097 26 13 KY Covington-Cincinnati W 084 34 48 KY Louisville W 085 36 38 LA New Orleans W 090 24 11 MA Boston W 070 56 01 MD Brandywine W 076 50 42 MD Benfield W 076 37 48 MD Clinton W 076 57 43 MI Detroit W 083 30 54 MN Minneapolis W 092 55 58 MO Kansas City W 094 44 31 MO Saint Louis W 090 29 21 MS Desoto County W 089 59 33 NC Charlotte W 080 53 06 NC Raleigh Durham W 078 41 50 NJ Woodbridge W 074 16 13 NJ Pennsauken W 075 04 12 NV Las Vegas W 115 00 26 NY Floyd Bennett Field W 073 52 49 OH Dayton W 084 07 23 OH Cleveland W 082 00 28 OH Columbus W 082 42 55 OK Aero. Ctr TDWR #1 W 097 37 31 OK Aero. Ctr TDWR #2 W 097 37 43 OK Tulsa W 095 49 34 OK Oklahoma City W 097 30 36 PA Hanover W 080 29 10 PR San Juan W 066 10 46 TN Nashville W 086 39 42 TX Houston Intercontl W 095 34 01 TX Pearland W 095 14 30 TX Dallas Love Field W 096 58 06 TX Lewisville DFW W 096 55 05 UT Salt Lake City W 111 55 47 VA Leesburg W 077 31 46 WI Milwaukee W 088 02 47 Latitude N 33 25 14 N 39 43 39 N 26 08 36 N 25 45 27 N 28 20 37 N 27 51 35 N 26 41 17 N 33 38 48 N 41 47 50 N 41 39 05 N 39 38 14 N 37 30 26 N 38 53 53 N 38 02 45 N 30 01 18 N 42 09 30 N 38 41 43 N 39 05 23 N 38 45 32 N 42 06 40 N 44 52 17 N 39 29 55 N 38 48 20 N 34 53 45 N 35 20 14 N 36 00 07 N 40 35 37 N 39 56 57 N 36 08 37 N 40 35 20 N 40 01 19 N 41 17 23 N 40 00 20 N 35 24 19 N 35 23 34 N 36 04 14 N 35 16 34 N 40 30 05 N 18 28 26 N 35 58 47 N 30 03 54 N 29 30 59 N 32 55 33 N 33 03 53 N 40 58 02 N 39 05 02 N 42 49 10 Frequency 5610 MHz 5615 MHz 5645 MHz 5605 MHz 5640 MHz 5620 MHz 5615 MHz 5615 MHz 5615 MHz 5645 MHz 5605 MHz 5603 MHz 5610 MHz 5646 MHz 5645 MHz 5610 MHz 5635 MHz 5645 MHz 5615 MHz 5615 MHz 5610 MHz 5605 MHz 5610 MHz 5610 MHz 5608 MHz 5647 MHz 5620 MHz 5610 MHz 5645 MHz 5647 MHz 5640 MHz 5645 MHz 5605 MHz 5610 MHz 5620 MHz 5605 MHz 5603 MHz 5615 MHz 5610 MHz 5605 MHz 5605 MHz 5645 MHz 5608 MHz 5640 MHz 5610 MHz 5605 MHz 5603 MHz Latitude and Longitude based on NAD83 datum. Elev 1024 5643 10 72 14 20 962 646 663 751 1270 942 617 151 233 184 249 656 1040 1040 551 371 757 400 19 39 1995 922 817 1037 1285 1293 712 1195 1266 59 722 154 36 541 554 4219 361 820 Ht 64 64 113 113 97 80 113 113 97 113 97 80 97 113 97 113 113 113 97 113 80 64 97 113 113 113 113 113 64 97 97 113 113 80 97 113 64 113 113 97 97 80 80 31 80 113 113 Figure 1.10 TDWR Installations This list is current as of August 2011. Elevation and antenna height shown in feet. Refer to www.fcc.gov for the most current version. 14 HotPort 5020 User Guide Appendix C Limited End User Product Warranty Pursuant to all provisions described herein, Firetide hardware products and Firetide antennas are warranted for one (1) year from the date of purchase against defects in the build materials and workmanship. Firetide does not warrant that the Products will meet any requirements or specifications of any End User Customer. This warranty applies to the entire Firetide product, including the AC power adapter. Pursuant to all provisions described herein, Firetide software products are warranted for ninety (90) days from the date of purchase against defects in the build materials and workmanship. Firetide also warrants that the Software will materially conform to the documentation supplied by Firetide with the Software. In the event that the Software fails to materially conform to the documentation and an authorized Firetide reseller is notified in writing of such failure within the warranty period, Firetide or its reseller shall use commercially reasonable efforts to promptly correct the nonconformity. Firetide does not warrant that the use of the Software will be uninterrupted or error free. The above warranties are void if the alleged defect cannot be verified by Firetide or if, as determined by Firetide, the product failure was due to tampering, abuse, misuse, accident, shipping, handling, or storage; or if the product has been installed, used, or maintained in a manner not described in the product user manual; or if the product has been altered in any way; or if product serialization has been altered. Any attempt to disassemble or repair the product by anyone other than Firetide immediately voids this warranty. This warranty applies only to the original End User purchaser of the product and may not be transferred to any other individual or entity. The foregoing are the exclusive warranties applicable to the product including the software, and the exclusive remedy for defects in the product. Firetide disclaims all other warranties, whether express, implied, statutory or otherwise, including but not limited to implied warranties of merchantability, non-infringement or fitness for a particular purpose. Some laws do not allow the exclusion of implied warranties so to that extent this limitation may not apply to you. In no event will Firetide be liable for any special, incidental, consequential, punitive or indirect damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, or other pecuniary loss) arising out of the use or inability to use the product or the performance, interruption or failure of the product, irrespective of the cause of action, even if Firetide has been advised of the possibility of such damages. Firetide’s cumulative liability for all claims arising out of or in connection with this warranty will not exceed the amount paid by the original End User purchaser to purchase the product. The amounts payable for the product are based in part on these limitations and these limitations shall apply notwithstanding the failure of essential purpose of any remedy. 15 Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so to that extent the above limitations or exclusions may not apply to you. By using the product the original End User purchaser agrees to and is bound by these terms and conditions. In the event that a product fails to meet this warranty and Firetide’s authorized reseller is notified in writing of such failure within the warranty period, Firetide shall, at its own discretion, either repair the product or replace it with the same or a functionally-equivalent product free of charge. Replacement products may contain refurbished materials in whole or in part. Firetide will honor this warranty provided the product is returned through an authorized Firetide reseller or dealer with shipping charges prepaid, along with a proof of purchase describing the original purchase date and product serial numbers if applicable. The authorized reseller must acquire a Return Materials Authorization (RMA) number from Firetide prior to returning any product. Firetide does not accept shipments of defective products without shipping charges prepaid. Please contact your Firetide dealer for instructions on returning defective or damaged products for repair or replacement. Do not return products to Firetide, Inc. Please keep all original packaging materials in the event they are needed to return the product for servicing.
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