Fujian LANDI Commercial Equipment C10-BLWF AECR C10 User Manual User Guide

Fujian LANDI Commercial Equipment Co.,Ltd. AECR C10 User Guide

User Guide

This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 1 / 29 SmartCashRegisterTerminalModel：AECRC10Name：AECRC10 Product User Guide
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 2 / 29 Contents1. Disclaimer ......................................................................................................... 42. Introduction .....................................................................................................52.1SafetyNoticesbeforeInstallationorUse........................................................52.2ProductConfiguration......................................................................................62.3OperatingEnvironment....................................................................................72.4DimensionandWeight......................................................................................73. Unpacking ........................................................................................................ 74. Components .................................................................................................... 85. Installation ...................................................................................................... 105.1CheckingEnvironmentforInstallation...........................................................105.2PortsDescription.............................................................................................105.3MicroUSB.........................................................................................................115.4MicroSDMemoryCard....................................................................................125.5SAMCard..........................................................................................................125.6PeripheralCableConnections........................................................................135.7DebuggingandTrialOperation......................................................................146. Usage Instruction .......................................................................................... 156.1PowerOn/PowerOfftheTerminal.................................................................156.2KeypadFunction.............................................................................................156.3ReadingCards.................................................................................................166.4SmartCard.......................................................................................................166.5ContactlessCard..............................................................................................176.6PINPad............................................................................................................186.7USBPort..........................................................................................................196.8FingerprintIdentification...............................................................................196.9Camera............................................................................................................206.10UsageofPrinter..............................................................................................217. Standard ....................................................................................................... 23
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 3 / 29 8. Maintenance .................................................................................................. 258.1MSRandSmartCardReaderMaintenance...................................................258.2PrinterMaintenance.......................................................................................258.3Troubleshooting..............................................................................................269. Notices ...........................................................................................................2710. Transport and Storage ............................................................................... 2811. Others ........................................................................................................... 2911.1Productaccessoriescanbesoldseparately..................................................2911.2CustomerService............................................................................................2911.3CustomerServiceAddress.............................................................................29
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 4 / 29 1. Disclaimer Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateaspossible.FujianLANDIhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdatedinformation. Thisdocumentiscopyrighted.Allrightsarereserved.FujianLANDIreservestherighttomodifythesoftware,hardwareormanualofthisproductatanytimewithoutnotice. Duetotheupgradeoftheproduct,someofthedetailsofthisdocumentmaybeinconsistentwiththeproduct.FujianLANDIreservesthefinallyexplanatoryrights. Anyreproduction,excerption,backup,modification,transmission,translationorcommercialuseofthisdocumentoranyportionofthisdocument,inanyformorbyanymeans,withoutthepriorwrittenconsentofFujianLANDIisprohibited.Otherwise,itwillretaintherighttopursuethelegalliability. FujianLANDIshallnotbeliableforanydamages,failuresanddatalosstodeviceoraccessoriesresultingfromimproperoperationnotinaccordancewiththeinstructionsofthisguide.DocumentationConventions：Danger：Thissymbolmeansthatitisharmfultothesafetyofpersonandproperty.Caution:Thissymbolmeansthatyoumustbeextremelycarefulnottodosomethingsthatmaydamagethedevice.Notice:Thissymbolbringsyourattentiontosomehelpfulsuggestionsandreferences.
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 5 / 29 2. Introduction2.1 SafetyNoticesbeforeInstallationorUse Theterminalmustbeinstalledfollowingtheinstructionsstatedinthismanual.Connectthepowercabletothepowersocket.Makesurethatthegroundwireofthepowersocketisconnectedtotheearth.Andsocketsshouldbeavoidedwithcopyingmachine,airconditionerandothermachineswitchedfrequentlyinthesamecircuit.Pleasekeepthismanualingoodforfutureuse Donotuseanyotheradapter.Theuseofmismatchedadaptermaydamageyourterminal. Ifthepowercableisbroken,pleasestopusingitimmediatelyandcontactthecustomerservice. Donotsplashanyliquidmaterialorfallintotheconductiveobjects,suchaspinsandwires;otherwiseitwillcauseshortcircuitsanddamagetheterminal. Donotloadorplaceanythingontheterminal. Donotshakeorknocktheterminal. Keeptheterminalfarfromhightemperature,dust,moistandelectromagneticfield. Donotpluginoroutanypartsorperipheralsinchargingstate.Pleaseturnoffthepowerbeforecuttingoffthepower. Donotuseorplaceflammableaerosolsorpainttoavoidfire. Turnoffthepowerimmediatelyonceanyfaulthappens.Nevertrytodisassembleandfixtheterminalbyyourself,contactourcustomerserviceforhelpifnecessary. Cutoffthepowersupplyoftheterminalincaseoflightningstrikeinlightningweather. Whentheterminalisattackedillegally(e.g.openingthecasing),thesensitiveinformationstoredintheterminalwillbeimmediatelyerased.Pleasedonotopenthecasingsoastoavoidunnecessarytrouble. Whentheterminalisattackedillegally,therewillbeobviousalarminformationonthescreenandalarmsound.Pleasecontactthecustomerservice.
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 6 / 29 IntroductionAECRC10isanewgenerationofsmartcashregisterterminaldesignedbyFujianLANDI,configuredwithtouchscreenandhigh‐speedcommunications,mainlyusedinindoorenvironment.Asasmartcashregisterterminal,AECRC10integratesthefunctionofcashregisterandfinancialpayment,whichhaspassedvariousindustrialsecurityevaluations,includingPCIPTS5.0,EMVL1&L2,toensurethetransactionsecurity.Basedonthesamehardware,softwareandindustrialdesign,AECRC10hasnovelappearanceandfriendlyinterface,usingOcta‐Core2.0GHzhigh‐speedCPU,largecapacitymemory,largetouchscreen,high‐speedprinterwithcutter,ahigh‐resolutioncamerasupporting1D/2Dscanning,todeliverenjoyablecustomerexperience.AECRC10supportsavarietyofcommunicationmodes,WIFIandBTarethestandardconfiguration.2.2 ProductConfigurationAECRC10ModelModeNameNotesAECRC10SmartCashRegisterTerminalAECRC10ConfigurationAECRC10seriesofferasmanyfunctionalconfigurationsaspossibletomeetdifferentdemandsofthecustomers,hencetheproductconfigurationdiffer.Pleasecontactthecustomermanagerformoredetails.ProductConfigurationDescriptionNotes15.6’’DualMonitor15.6’’MainScreen+15.6’’CustomerDisplayDIGITALTUBE15.6’’MainScreen+LedDigitalTube
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 7 / 29 2.3 OperatingEnvironmentOperatingandStorageConditionsTemperatureAmbientTemperature‐10℃～40℃StorageTemperature‐20℃～70℃RelativeHumidityOperatingHumidity5%～90%,Non‐condensingStorageHumidity5%～90%,Non‐condensingAirPressure86kPa～106kPaAltitude:<2000m2.4 DimensionandWeightCustomerdisplay Weight(g)L(mm)╳W(mm)╳H(mm)15.6’’CustomerDisplay≈7000403×225×390LEDDigitalTube≈5010403×225×3803. UnpackingPleasecheckcarefullywhethertheterminalandfittingsaredisassembledordamaged.AECRC10isasecurepaymentproduct,anydisassemblingbehaviormayleadtoitsfailuretouse.1.ThefollowingitemsareincludedinAECRC10box. AECRC10terminal PowerAdapter Userguide2.Disassembleallthepackagingoftheterminalandaccessories.3.YouarerecommendedtokeepallthepackagingofAECRC10forfurtherpackingorshipmentifneededinthefuture.
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 8 / 29 4. Components15.6’’DualMonitor Figure4‐11.MainScreen(LCDandtouchpanel)2.Buckleofpaperrollcover3.Paperrollcover4.SideUSBport5.VolumeKeys6.PowerKey7.Cashdrawerbutton8.Smartcardreader9.Magneticcardreader10.Camera11.CustomerDisplay(LCDandtouchpanel)12.Cableoutletcover13.Fingerprintreader14.SAMcardslot15.MicroUSBport16.MicroSDslot17.LAN(Ethernet)port18.USBport19.Headphonejack20.RS232port21.Cashdrawerport22.DCpowersupply23.SpeakerLEDDigitalTube:
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 9 / 29 Figure4‐21.MainScreen(LCDandtouchpanel)2.Buckleofpaperrollcover3.Paperrollcover4.SideUSBport5.VolumeKeys6.PowerKey7.Cashdrawerbutton8.Smartcardreader9.Magneticcardreader10.Camera11.LEDDIGITALTUBE12.Cableoutletcover13.Fingerprintreader14.SAMcardslot15.MicroUSBport16.MicroSDslot17.LAN(Ethernet)port18.USBport19.Headphonejack20.RS232port21.Cashdrawerport22.DCpowersupply23.Speaker
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 10 / 29 5. Installation5.1 CheckingEnvironmentforInstallationPlacetheterminalontoadeskortablebigandstableenoughtosupporttheweightofthesystemandperipheralstopreventitfromdroppingdown.Theterminalshouldbeintheenvironmentfarawayfromheatsource,andfreefrommoisture,electromagneticandelectricaldevices(e.g.PCscreenandelectricmotor,etc.).*************************************************************************Notice:Donotarrangepowercablesalongthepedestrianwalkwayoracrossthechannelonthefloorforthesakeofsafety.*************************************************************************5.2 PortsDescription Figure5‐1Whenthereartrapdoorisremoved,theslotsfromtoptobottomareasfollows:SAMcardreader,MicroUSBport,TFcardreader.*************************************************************************Caution:Theportsofterminalmustnotbeconnectedwrongly.Theterminalcannotbeusedproperlybecauseofanyerrorconnections.*************************************************************************
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 11 / 29 5.3 MicroUSBMicroUSBisonlyusedasaslavedevicetoconnectthecomputertodebugandcopydata.**********************************************************************Notice:WhentheAECRC10isconnectedtothecomputer,theEthernetandtheUSBType‐Aconnectionsaretemporarilydisabled.TheconnectionwillberesumedautomaticallywhentheAECRC10isdisconnectedtothecomputer.**********************************************************************PinDefinitionDescription1VBUS5V2D‐DifferentialDate,Negative3D+DifferentialDate,Positive4IDNC5GNDGround
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 12 / 29 5.4 MicroSDMemoryCardTheseatofMicroSDMemorycardisfrictiontype.Pleaseinstallthecardinthedirectionofthearrowasshowninthefollowingfigure.1. Turntheterminalandremovethereartrapdoor.2. InsertMicroSDcardandthenclosethecoverandpullforwards.BesuretoputtheMicroSDcardcontactsdownsideandthecutcornerasindicatedonthefigure.3. Closethetrapdoor.**********************************************************************CAUTION：Switchofftheterminalbeforeopeningthetrapdoor.**********************************************************************5.5 SAMCard1. Turnofftheterminalandremovethetrapdoor.2. TaketheinstalledpreciouslySAMcardoutoftheslot(IftheSAMcardwasnotinstalledbefore,pleaseskipthestep).3. WhenintroducingaSAMinitsslot,besuretoputthecutcornerasindicatedonthepicture.4. Closethetrapdoor.
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 13 / 29 5.6 PeripheralCableConnectionsFigure5‐5Whenthecoverbehindthebaseisremoved,theportsfromlefttorightareasfollows:RJ45Internetport,USBType‐Aport,audioport,RS232port,CashdrawerportandDC‐Inport.***********************************************************************Notice:Pleaseputthepowercable,USBcableandEthernetcableintheslotofthebackcovertopreventthecablesfrombeingscattered.***********************************************************************
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 14 / 29 5.7 DebuggingandTrialOperationDebuggingandTrialOperation1. Checkifthepowercableisproperlyconnected.Whenthepowersupplyisfunctional,theredlightwillbeon.2. Checkifthecommunicationcable,SAMcard(ifnecessary)andSIMcard(ifnecessary)areproperlyinstalled.3. Pressthepowerbuttonandobservethesystemledisfromredtoblue.Ifthebuttonhasbeenpressedbuttheterminalhasnoanyresponse,pleaserefertothe"Troubleshooting".4. Aftertheinstallationoftheequipment,pleasehaveatrialoperation.
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 15 / 29 6. UsageInstruction6.1 PowerOn/PowerOfftheTerminalPoweron：Makesurethepoweradapteriscorrectlyconnectedandpress<Power>buttonmorethan3s.Thepowerindicatorflickersfromredtoblue.Themaindisplaywillshowtherootscreen.Poweroff:Press<Power>buttonformorethan2suntilthescreendisplaysthefollowingfigure,select<Poweroff>thenpressit. Figure6‐1Thepowerindicatorflickersfrombluetoredwhentheterminalisturnedoffnormally.6.2 KeypadFunctionTheterminalhasfourphysicalkeysintotal.TheyareplacedatthelowerrightcorneroftheMainScreen.Thefunctionofthebuttonsisdisplayedonthescreen,whichisconvenienttouse. Figure6‐2
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 16 / 29 PowerButton:Toturnon/offtheterminal(pressforsomeseconds)andlock/unlockthescreen(pressinashorttime).VolumeKeys:Toadjustsystemvolume.CashDrawerbutton:Toopenthecashdrawerquickly.Theaccessrighttothedraweriscontrolledbysoftware.6.3 ReadingCardsMagneticstripecardThecardcanbereadbi‐directionally,withthestripefacingdown.Usearegularmovementinordertoensureareliablecardreading. Figure6‐3Unacceptablemagneticcard:1.Beingcurved.2.Deformationandedgedefection.3.Themagneticstripeisobviouslydamaged,scratchedoroutofmagnetic.6.4 SmartCardInsertthesmartcardverticallywiththemetalchipfacingtheoperatorandkeepitinpositionthroughoutthetransaction.
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 17 / 29 Figure6‐4***********************************************************************Notice:Ifthechipcontactsofthesmartcardaredamagedoroxidized,itmaycausetransactionfailure.***********************************************************************6.5 ContactlessCardPlacethecardrightagainstthesensingarea.Keepthecardclosetothereaderduringthetransaction.Youcanremovethecardwhenthetransactioniscompleted. Figure6‐5
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 18 / 29 ***********************************************************************Notice:Differentversionproducthasdifferentcontactlesscardconfiguration.Pleaseconsultlocaldepartmentasperyourneeds.***********************************************************************6.6 PINPadAECRC10isacountertopdevicewithlargescreens.Inordertoensurepaymentsecurity,passwordinputiscompletedthroughadedicatedPINPad. Figure6‐6
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 19 / 29 6.7 USBPortTheterminalhasfourUSBType‐Aportsintotal.Theonewithpoweroutputof5V/1.5A,locatedattherightsideofthebase,isrecommendedforfrequentlyusedUSBdevice(e.g.flashdisk)orhigh‐powerUSBdevices.Theothersallwithpoweroutputof5V/0.5A,locatedbehindthebasearerecommendedforUSBdevicesthatarenotpluggedin/outfrequently(e.g.PINPad,scannersetc.). Figure6‐76.8 FingerprintIdentificationFingerprintidentificationmodulelocatedbehindtheMainScreencanbeusedforlogin,authorizationandsoon. Figure6‐8***********************************************************************Notice:Pleasekeepthefingerprintmodulesurfaceclean.***********************************************************************
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 20 / 29 6.9 Camera15.6’’DualMonitorFigure6‐9LEDDigitalTubeFigure6‐10PhotographingTheLCDscreenwillpreviewthecurrentstatuswhenthecameraisstarted.Pressthebuttononthescreentocompletetheprocessofphotographing.1.Scan1DCode:Code128,Code93,UPC/EAN/JAN,CODABAR2DCode:QRCODE,PDF41710cm<L<30cm10cm<L<30cm10cm<L<30cm
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 21 / 29 2.UsageofScannera.Thebrightnessofthemobilephonemustbesettothemaxvalueornotlessthan2/3ofthemaximumbrightness.b.Theverticaldistancebetweenthemobilephonescreenandthefrontscannerheadshouldbeinrangeof10~30cm;20cmisthebestdistance.c.Afterscanningsucceeds,theterminalwillsendsuccesspromptorvoiceprompt.**************************************************************************Notice:Pleasekeepthecameracleanandpreventthelensfrombeingscratchedbysharpobjects.**************************************************************************6.10 UsageofPrinterInstallingpaperroll1.PaperrollcharacteristicsThepaperrollcanbepurchasedinstationerystore.Iftheusersneedtopurchaseorcustomizetheirownpaperroll,theycanrefertothefollowingsizespecifications.Width:80mmThickness:80µmDiameter:80mmThecarbonizedlayerofthepaperrollshouldfollowthewayasFigure6‐11. Figure6‐11***********************************************************************Notice:Thequalityofthepaperrollwillaffecttheprintingdisplay.Pleasedonotuseinferiorpaperrolltoavoidinconvenience.***********************************************************************
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 22 / 29 2.Installingpaperroll***********************************************************************Notice:Pleasemakesurethatpaperrollcoverisbuttonedwiththeentirepanel,otherwiseitmayleadtopoorprintingorfailingtorecognizethepaperroll.***********************************************************************1.Pullthebuckleofthepaperrollcover.2.Insertthepaperrollinthecompartmentfollowingthedirectionsshowonthebelowpicture. 3.Pullthepaperuptothetopoftheterminal,maintainthepaperandclosethecover.4.Presssimultaneouslyonbothuppercornersofthepaperflapuntilitclipsintoposition.5.Pressbothsidesofthecoveratthesametimewithbothhands.Makesurethatbothsidesofthecoverarebuttoned.
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 23 / 29 7. StandardCEMarkingTheCEmarkingindicatesAECRC10complieswiththerequirementsofEuropeanDirectiveREDonRadioEquipmentfor: Theprotectionofthehealthandthesafetyoftheuserandanyotherperson. Theprotectionrequirementswithrespecttoelectromagneticcompatibility.Andcomplieswithharmonisedstandards.OperatingFrequencyBand(RF):Wi‐Fi:2412‐2472MHz/5150‐5250MHz/5250‐5350MHz/5470‐5725MHz5725‐5850MHz(TX/RX)Bluetooth:2402‐2480MHz(TX/RX)Max.OfTransmitpower: 2.4GWi‐Fi:17.39dBm(802.11b),16.33dBm(802.11g),16.68dBm(802.11n20),15.46dBm(802.11n40)5GWi‐Fi:Band1：19.97dBm(802.11a),19.97dBm(802.11n20),21.40dBm(802.11n40),15.80dBm(802.11ac80)Band2：20.56dBm(802.11a),19.98dBm(802.11n20),21.75dBm(802.11n40),15.43dBm(802.11ac80)Band3：20.33dBm(802.11a),20.18dBm(802.11n20),21.52dBm(802.11n40),15.94dBm(802.11ac80)Band4：13.69dBm(802.11a),13.67dBm(802.11n20),13.60dBm(802.11n40),13.66dBm(802.11ac80)Bluetooth:15.34dBm BLE:5.92dBmOthersThefunctionsofWirelessAccessSystemsincludingRadioLocalNetworks(WAS/RLANs)withintheband5150‐5350MHzforthisdevicearerestrictedtoindooruseonlywithinallEuropeanUnioncountries(BE/BG/CZ/DK/DE/EE/IE/EL/ES/FR/HR/IT/CY/LV/LT/LU/HU/MT/NL/AT/PL/PT/RO/SI/SK/FI/SE/UK)FCCWarningAnyChangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonable
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 24 / 29 protectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures: Reorientorrelocatethereceivingantenna. Increasetheseparationbetweentheequipmentandreceiver. Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected. Consultthedealeroranexperiencedradio/TVtechnicianforhelp.FCCRadiationExposureStatement: ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolledenvironment. Thistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyotherantennaortransmitter. Thisequipmentmustbeinstalledandoperatedinaccordancewithprovideinstructionsandtheantennausedforthistransmittermustbeinstalledtoprovideaseparationdistanceofatleast20cmfromallpersonsandmustnotbeco‐locatedoroperationinconjunctionwithanyotherantennaortransmitter.End‐usersandinstallersmustbeprovidewithantennainstallationinstructionsandtransmitteroperatingconditionsforsatisfyingRFexposurecompliance.Environment(WEEE,Batteriesandpackaging)ThisproductislabeledinaccordancewithEuropeanDirectives2002/96/ECconcerningWasteElectricalandElectronicEquipment(WEEE)and2006/66/ECconcerningBatteriesandAccumulators.Thoseprovisionsarerequiringproducersandmanufacturerstobecomeliablefortake‐back,treatmentandrecyclinguponendoflifeofequipmentandbatteries.BATTERIESIfyourproductcontainsbatteries,theymustbedisposedofatappropriatecollectionpoints.THEPRODUCTThecrossed‐outwastebinstuckontheproductoritsaccessoriesmeansthattheproductbelongstothefamilyofelectricalandelectronicequipment,andwastebatteriesmustnotbethrownawaybutcollectedseparatelyandrecycles.Pleasecontactyourretailersformoredetailedinformationaboutthecompliancesolutioninplacefordisposingofyouroldproductandusedbatteries.
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 25 / 29 Packagingwastemustalsobecollectedseparatelytoassureaproperdisposalandrecycling.Inthiswayyoucanparticipateinthere‐useandupgradingofElectricalandElectronicEquipmentWaste,whichcanhaveaneffectontheenvironmentandhumanhealth. 8. Maintenance8.1 MSRandSmartCardReaderMaintenance Donotattempttocleanthemagneticcardreaderandsmartcardreader,forthisactionmayresultindamagetotheterminal,andthatcausewarrantyinvalid.8.2 PrinterMaintenance Donottrytopullupthepaperrollunderanycircumstances. Ifpaperjamoccurs,pleasepullthebuckleandopenthepaperrollcover.Thepaperjamwillberemovedautomatically. Ifthedistanceofprintingpaperfromtheprintershouldbeadjusted,pleaseshutdowntheterminalandplacetheprintingpaperintherightway. Dustorwastepaperremnantintheprinterwillreducetheefficiency.Pleaseusesoftbrushtocleanit(Becarefulnottoscratchtheprinterhead).
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 26 / 29 8.3 TroubleshootingQuestionExplanationActionTerminalcannotbestartedAbnormalpowersupply1.Makesurethepoweradapteriscorrectlyconnectedandthepowerindicatorisred.2.Makesurethebuttonispressedmorethan3s.3.Ifitstillfails,pleasecontactourcustomerserviceforhelp.Screencannotdisplay1.Powerisnotenough.1.Checkwhetherpowercableplugstightly.2.Disconnectthepowercableandreconnectit.3.Ifitstillfails,pleasecontactourcustomerservicedepartmentforhelp.Printercannotwork1.Abnormalpowersupply.2.Incorrectpaperinstallation.1. Checkwhetherthepowerison.2. Checkifitisoutofpaperorifthepaperrolliscorrectlyinstalled.3. Checkwhetherthepaperrollcoverisfullyclosed.4. Iftheproblemstillexists,pleasecontactourcustomerservicecenter.Peripheraldevicecannotwork1.Abnormalpowersupply.2.Brokencable1.Checkthepowercableconnectedtotheperipheraldevice.2.Checkwhethertheperipheraldeviceisconnectedtothepowersupplyandworkproperly.3.Pleasetrytoreplaceacableandreconnectitwithreferencetodeviceconnections.4.Iftheproblemstillexists,pleasecontactourcustomerservicecenter.TransactionProcessingFailure1.DamagedMSRcard.2.Operatethecardimproperly.3.DamagedMSRcardreader.4.Damagedsmartcard5.DamagedSAMcardorunconnected.6.1.Trytousemorethanonemagneticcardtotestthetransaction,toconfirmthefailureisnotcausedbymagneticcard.2.Makesurecardswipingisoperatedcorrectly.3.Manuallyprocessthetransactioninsteadofusingcardreader.Ifmanuallyoperatedtransactionworks,thefailuremaybecausedbymagneticcardreader.4.Ifthemanualtransactionfails,pleasecheckthecommunicationstatusorcheckthesmartcardreader.5.Usemorethanonesmartcardtotestthetransaction,toconfirmthefailureisnotcausedbythesmartcard.6.MakesuretheSAMcardiscorrectlyinsertedinto
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 27 / 29 Communicationbreakdown.thecardslot.7.CheckiftheSIMcardisinstalledcorrectlyandlocalwirelesscommunicationnetworkfunctionsornot.8.Ifthereiscommunicationbreakdown,pleasecontactthecorrespondingcommunicationoperatortosolvetheproblem.9.Ifthereisstillproblem,pleasecontactourcustomerservice.9. Notices Donotusetheterminalintheenvironmentwithdirectsunlight,hightemperature,moistureordust. Cutoffthepowersupplybeforecleaning;usesoftdryclothtocleanit.Cleaningterminalwithacleanclothdippedinoneortwodropsofneutraldetergenttoclean,nottouseadampcloth.Fordirtdifficulttoremove,alcoholoralcoholicwashingdetergentcanbeused.Donotusethinner,trichlorethyleneorketosolvents,becausethesechemicalswilldamageplasticorrubberparts. Donotpluginoroutanypartsinchargingstate(ExceptUSB,Ethernet,headset). DonotpluginoroutSIMcard,SAMcard,MicroSDcardandsoon. Donotplugoutsmartcardduringtransactionprocess. Pleaseshutdowntheterminaltosaveenergyattheendofthedailyoperation. Theterminalshouldbemanagedbyspecificpersonwhoisfamiliarwiththeterminal. Stopoperationwhenthereisabnormalphenomenon,shutdownthepowersupplyandinformtheserviceprovider:1.Harshsoundinoperation.2.Pouringwaterorimpuritiesintodeviceaccidentally.3.Badsmellinoperation.*********************************************************************WARNING:Theterminalislimitedtoindooruse.Anyexposuretorainordustfortheterminalcausingitsmalfunctionisnotwithinthescopeofwarranty.*********************************************************************
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 28 / 29 10. TransportandStorageAdoptgeneraltransportationmode,andpreventthegoodsfromsunlight,snow,showerandmechanicalimpact.Transportthedeviceswithcare,donotthrowitforcibly.Preventthepackagingfromextrusionduringtransportation,toavoidbreakage.***********************************************************************Notice:Therearewarningsforthetransportationonthepackagingbox.Pleasefollowthewarningsduringthetransportation.Otherwise,itmaycausedamagetotheterminal.***********************************************************************Theproductshouldbestoredintheoriginalpackagingbox.Thewarehouseisnotallowedtohaveallsortsofharmfulgases,inflammable,explosive,corrosivechemicalgoods,strongmechanicalvibrationandstrongmagneticfield.Packingboxshouldbeatleast15cmabovetheground,andbeawayfromheat,cold,windoworairinletsourceatleast50cm.
This document is the property of LANDI. Its content cannot be reproduced or divulged without the company’s written approval. 29 / 29 11. Others11.1 ProductaccessoriescanbesoldseparatelyWeprovideyouwithmorekindsofaccessoriestomeetthedifferentrequirements.1. Paperroll2. PINPad.3. Cashdrawer.4. MicroSDcard5. ScannerNote:pleasecontactcustomermanagerformoredetails.11.2 CustomerServicePleaserefertothecontactinformationinthewarrantylistoftheterminal,contactthenearestservicepointformaintenance.Pleaseprovidevalidproofsuchaspurchaseinvoiceincaseofmaintenance.11.3 CustomerServiceAddressFujianLANDICommercialEquipmentCo.,LtdAdd:Building17,BlockA,FuzhouSoftwarePark,No.89SoftwareRoad,Fuzhou,Fujian,ChinaTel:+86‐591‐88077077Fax:+86‐591‐88077085ZIP:350003http://www.landicorp.com

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