GN Hearing A S SAS-3 Accessory to wireless hearing instrument User Manual 15 SAS 3 UserMan1 E

GN Hearing A/S Accessory to wireless hearing instrument 15 SAS 3 UserMan1 E

15_SAS-3 UserMan1 E

TV Streamer 2USER GUIDE400248000-GB-13.05-Rev.A.indd 1 06-06-2013 13:13:06
2WelcomeCongratulations on your purchase of a ReSound UniteTM TV Streamer 2.TV Streamer 2 will provide you with high quality streamed audio from your TV, HiFi stereo, personal computer or similar device directly to your hearing instruments. Please read this manual carefully to fully benefit from the TV Streamer 2. Ask your hearing care professional if you have any questions.For further information you can also visit the www.resound.com/unite web site.For your safety, carefully read the chapter Important Information, on pages 28-29 Model: SAS-3FCC ID: X26SAS-3400248000-GB-13.05-Rev.A.indd 2 06-06-2013 13:13:06
3Statement:This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must ac-cept any interference received, including interference that may cause undesired operation.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable pro-tection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the in-structions, may cause harmful interference to radio communica-tions.However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful inter-ference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:400248000-GB-13.05-Rev.A.indd 3 06-06-2013 13:13:07
4Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from the receiver is connected.Consult the dealer or an experienced radio/TV technician for help.Changes or modifications can void the user’s authority to operate the equipment.Intended useTV Streamer 2 is intended to enable ReSound wireless hearing instrument users to better follow TV or other audio programs. The essential performance of the TV Streamer 2 is to transfer signals from a TV set or other audio device to a ReSound wireless hear-ing instrument. List of countriesProducts are intended for sale in countries within European Eco-nomic Area as well as Switzerland.400248000-GB-13.05-Rev.A.indd 4 06-06-2013 13:13:07
5National restrictions:Norway: You are not allowed to operate the equipment within 20 km of the centre of Ny Ålesund.This product is in compliance with the following regulatory stan-dards:In EU : The device conforms to the Essential Requirements ac-cording to - Annex I of Council Directive 93/42/EE C for medical devices (MDD) and essential requirements and other relevant pro-visions of Directive 1999/5/EC (R&TTE). The declaration of con-formity may be consulted at www.resound.comIn US: FCC CFR 47 Part 15, subpart C.Other identified applicable international regulatory requirements in countries outside EU and US. Please refer to local country re-quirements for these areas.The product is categorized as receiver category 2 according to EN 300 328.Model: SAS-3IC: 6941C-SAS3This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.400248000-GB-13.05-Rev.A.indd 5 06-06-2013 13:13:07
6Operation is subject to the following two conditions: (1) this de-vice may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonc-tionnement.In JP:This device has been granted a designation number by Ministry of Internal Affairs and Communications under “Ordinance concern-ing Technical Regulations Conformity Certification etc. of Speci-fied Radio Equipment (特定無線設備の技術基準適合証明 等に関する規則)” Article 2-1-19 “This device should not be modified (otherwise the granted designation number will be invalid)“.400248000-GB-13.05-Rev.A.indd 6 06-06-2013 13:13:07
7Contents Description ........................................8Getting Started ....................................10Pairing to your hearing instruments.....................18Start and stop streaming ............................21Controls .........................................24Adjustable delay mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26Important Information ...............................28Technical specifications .............................30Warranty .........................................30Troubleshooting guide ..............................32400248000-GB-13.05-Rev.A.indd 7 06-06-2013 13:13:07
8Description1 Micro-USB power socket2 Pairing button3 Mono/stereo switch4 Analogue mini-jack audio input5 Optical (Toslink) audio input6 Coaxial audio input16 4 523400248000-GB-13.05-Rev.A.indd 8 06-06-2013 13:13:07
97 Increase volume8 Decrease volume9 Power light (green)10 Activity light (yellow)11 Wall plug12 Mini-USB plug711121089400248000-GB-13.05-Rev.A.indd 9 06-06-2013 13:13:08
10Getting StartedInstalling the TV Streamer 2Depending on your TV, HiFi stereo, computer or other audio setup, the installation of TV Streamer 2 may be done in several ways described in the following section. The following steps will guide you through the pairing and connecting process, which can be easily accomplished by almost anyone. Start by connecting cables between the TV Streamer 2 and the audio source and finish by pairing the TV Streamer 2 to your hearing instruments. i The TV Streamer 2 supports both analogue and digital au-dio input. Please read the following sections for information about supported audio formats and how to connect the TV Streamer 2 to audio sources. Connecting the TV Streamer 2 to an analogue audio source (E.g. TV or HiFi stereo)1. Connect the power supply to the wall socket and insert the cable into the micro-USB socket on the TV Streamer 22. Insert the male stereo mini-jack on the audio cable into the fe-male stereo mini-jack input on the TV Streamer 2 (4 on page 8)3. Plug the other end audio cord into the ”AUDIO OUT” terminals on the audio source400248000-GB-13.05-Rev.A.indd 10 06-06-2013 13:13:09
114. The ”AUDIO OUT” is usually marked ”L – R” for left and right, and can usually be found on the back of the audio sourcei Note: With this installation, most audio sources will send sound to both hearing instruments and additional speakers connected to the audio source simultaneously. On some audio sources you can adjust the balance between the AUDIO OUT and the speakers – consult your audio source manual for instructions.400248000-GB-13.05-Rev.A.indd 11 06-06-2013 13:13:09
12Alternative analogue audio cable installations:If it is not possible to connect the TV Streamer 2 to the AUDIO OUTPUT of the audio source using the red and white plugs, the following installation alternatives can be used:Mini-jack adaptor:1. Connect the power supply to the wall socket and insert the cable into the micro-USB socket on TV Streamer 22. Insert the male stereo mini-jack on the audio cable into the fe-male stereo mini-jack input on the TV Streamer 2 (4 on page 8)3. Connect the stereo mini-jack adapter to the red and white plugs at the other end of the audio cable4. Plug the stereo mini-jack adapter into the audio sources’ ”HEADPHONE” output terminal, or alternatively into your com-puters’ audio terminali Note: The HEADPHONE output terminal is usually located on the side or front of the audio source. When using the HEAD-PHONE terminal, usually only the person wearing the hearing in-struments will hear the sound, and audio source speakers are muted. 400248000-GB-13.05-Rev.A.indd 12 06-06-2013 13:13:10
13If muted speakers are not desired, please refer to the first instal-lation, or the one on the following page. Your audio source may support speakers and HEADPHONE being on simultaneously; check your audio source manual for instructions.400248000-GB-13.05-Rev.A.indd 13 06-06-2013 13:13:10
14Scart adapter:1. Connect the power supply to the wall socket and insert the cable into the micro-USB socket on TV Streamer 22. Insert the male stereo mini-jack on the audio cable into the fe-male stereo mini-jack input on the TV Streamer 2 (4 on page 8)3. Connect the scart adapter to the red and white plugs at the other end of the audio cable4. Plug the scart adapter into the audio source’s scart terminali Note: The scart output ter-minal is usually located on the back or side of the audio source. Please consult the manual of your audio source if additional configu-ration of the scart output is needed.400248000-GB-13.05-Rev.A.indd 14 06-06-2013 13:13:11
15Connecting the TV Streamer 2 to a digital audio source (E.g. TV or HiFi stereo)i The TV Streamer 2 supports both analogue and digital au-dio input. When using digital audio input the following formats are supported:Stereo PCM- Sample rate: Up to 192 kHz- Sample resolution: Up to 32 bitDolby Digital- Channels: Max 5.1- Bitrate: 32 kbs to 640 kbs- Sample rate: 32, 44.1 and 48 kHzNote: Dolby Digital Plus (requiring an HDMI interface), Dolby True-HD, Dolby Pro Logic, Dolby Digital EX, Dolby Digital Surround EX, and AAC (Advanced Audio Codec) are not supported. 400248000-GB-13.05-Rev.A.indd 15 06-06-2013 13:13:12
16Using the optical (Toslink) audio input1. Connect the power supply to the wall socket and insert the cable into the micro-USB socket on TV Streamer 22. Insert one of the plugs on the optical audio cable into the opti-cal audio input socket (5 on page 8) on TV Streamer 2Note: Most optical cables are delivered with a small protective cap to protect the tip of the cable. Please remove this protec-tive cap before inserting the cable3. Plug the other end of the optical audio cable into the “Digital Audio Out/Optical” on your audio source400248000-GB-13.05-Rev.A.indd 16 06-06-2013 13:13:12
17Using the coaxial audio input1. Connect the power supply to the wall socket and insert the cable into the micro-USB socket on TV Streamer 22. Connect one of the plugs on the coaxial audio cable to the coaxial plug (6 on page 8) on TV Streamer 23. Plug the other end of the coaxial audio cable into the “Digital Audio Out/Coaxial” on your audio source400248000-GB-13.05-Rev.A.indd 17 06-06-2013 13:13:13
18Pairing to your hearing instrumentsi Note! The following information is intended primarily for your hearing care professional, who in most cases will complete the necessary tasks before the TV Streamer 2 can be used with your hearing instruments. However, the process is designed to be simple and most people can do it themselves.It is possible to pair up to three streaming devices - e.g. two TV Streamers and one ReSound UniteTM Mini Microphone (optional accessory) - with a given pair of hearing instruments. Therefore channel 1, 2 or 3 must be selected when starting the pairing pro-cess.Pairing the TV Streamer 2 in channel 11. Make sure that the TV Streamer 2 power supply is plugged into a wall socket and that the green light indicator on the front of the TV Streamer 2 (9 on page 9) is ON. Your hearing instruments must be OFF - open the battery door 2. Press the pairing button on the TV Streamer 2 (2 on page 8) once. The yellow light indicator on the front of the TV Streamer 2 (10 on page 9) will now blink once every 2 seconds to indicate that the TV Streamer 2 is ready to be paired in channel 1. Your 400248000-GB-13.05-Rev.A.indd 18 06-06-2013 13:13:13
19TV Streamer 2 will remain in pairing mode for 20 seconds3. While pairing mode is activated, close the battery doors of both hearing instruments and make sure they are ON. A suc-cessful pairing will be indicated by an audible melody being played in both hearing instruments. You are now ready to use the TV Streamer 2Pairing the TV Streamer 2 in channel 21. Press the pairing button twice. The yellow light indicator on the front of the TV Streamer 2 will now blink twice every 2 seconds to indicate that it is ready to be paired in channel 22. While in pairing mode close the battery doors on the hearing instruments Pairing the TV Streamer 2 in channel 31. Press the pairing button three times. The yellow light indicator on the front of the TV Streamer 2 will now blink three times every 2 seconds to indicate that it is ready to be paired in channel 3 2. While in pairing mode close the battery doors on the hearing instruments400248000-GB-13.05-Rev.A.indd 19 06-06-2013 13:13:13
20Pairing button pushes Light indicator pattern ChannelPairing blinking pattern:400248000-GB-13.05-Rev.A.indd 20 06-06-2013 13:13:13
21Start and stop streamingTurn on the TV, HiFi Stereo, computer or other audio device con-nected to TV Streamer 2. Make sure your hearing instruments are turned on as well. Streaming may be started in one of two ways. 1. Press and hold the push button on either hearing instrument for about three seconds. This must be done separately on both hearing instruments, in order to hear streamed audio in both ears, unless your hearing instruments have been set up with device-to-device synchronisation. Once TV Streamer 2 has been connected, an audible melody will play in your hear-ing instruments and will be followed by the streamed sound2. If you have a ReSound UniteTM Remote Control (optional), simply press the streaming button on this Remote Control. Once the hearing instruments connect to TV Streamer 2, an audible melody will play in both ears to confirm the presence of streamed audio and a streaming icon will appear in the dis-play. The streamed sound can now be heard in your hearing instrumentsStart streaming on a 2nd or 3rd TV Streamer 2 unitIf more than one TV Streamer 2 device is available, you may press the streaming button on the Remote Control a 2nd or 3rd time, depending on which TV Streamer 2 device you want to listen to. 400248000-GB-13.05-Rev.A.indd 21 06-06-2013 13:13:13
TV22Up to 3 TV Streamer 2 units are initially labeled by letter designa-tor A, B or C, and the streaming device in use is shown on the Remote Control display.If you do not have a Remote Control, press and hold the push button for about 3 seconds on the hearing instrument a 2nd or 3rd time to access the 2nd or 3rd streaming unit.Connected to TVHome buttonProgram (P) buttonStreaming button400248000-GB-13.05-Rev.A.indd 22 06-06-2013 13:13:15
23Program (P) buttonStreaming buttonStop streamingShortly press the push button on either hearing instrument. This will cancel streaming on the side pressed and return to the last program used. Note: If your hearing instruments have device-to-device program synchronisation, enabled a press on one side will take both hear-ing instruments back to the last program used.With the ReSound UniteTM Remote Control (optional) you just have to press the “P” button, located in the center of the key pad. This will return the hearing instruments to the last program used. You may also press the home button to return to your default settings.If you are using the telephone with ReSound UniteTM Phone Clip+ or PhoneNowTM, streaming from the TV Streamer 2 will be tempo-rarily disrupted. When you have ended your phone call, streaming will resume.i Note! You may get out of range (>7m) from your TV Streamer 2. If you get back in range within 5 minutes, your hearing instru-ments will automatically reconnect and continue streaming. 400248000-GB-13.05-Rev.A.indd 23 06-06-2013 13:13:15
24ControlsAdjust volumeThe TV Streamer 2 is designed to provide a comfortable listening level from the moment it is activated. However, for some devices or listening environments it may be desirable to adjust the listen-ing volume, and doing so can be accomplished in a variety of ways. Keep in mind that volume adjustments on the TV Streamer 2 apply to the streamed signal only, not the volume of normal environmental sounds.Use the “+” and “-“ keys (7 and 8 on page 9) to adjust volume to a comfortable level. Make sure that your hearing instruments are comfortably adjusted before you change the settings with the vol-ume control. In most cases this adjustment should only be made one time, as TV Streamer 2 will store the latest set volume level. Use the ReSound Unite Remote Control 2 (optional) to adjust both the streaming volume level and the hearing instrument mi-crophone volume level in the hearing instrument*. Ask your hear-ing care professional for more information about this accessory.The volume can, in some cases, be further adjusted at the signal source, for example by turning the TV volume down. This will ad-just the volume of the streamed sound transmitted wirelessly to *Adjustment of both hearing instrument and streaming volume is only availably with ReSound Unite(TM) Remote Control 2.400248000-GB-13.05-Rev.A.indd 24 06-06-2013 13:13:15
25the hearing instruments. Adjusting the TV volume will affect the listening volume in the room as well. Mono/stereo controlThe two-position switch (3 on page 8) may be used to set Stereo (two channels) or Mono (one channel) audio streaming. For binau-ral fittings, the switch should preferably be set to the Stereo posi-tion. For monaural fitting it should be set to the Mono position.400248000-GB-13.05-Rev.A.indd 25 06-06-2013 13:13:15
26Adjustable delay modeIn rare cases there may be a misalignment between the audio streamed to the hearing instruments and the sound coming from the TV speakers (echo) or even a misalignment between the streamed audio and the TV picture (lip-sync). This may be evident in more complex audio setups where the TV Streamer 2 is not connected directly to the TV (e.g. through a set-top box or other auxiliary unit).To overcome such misalignments the streaming delay from the TV Streamer 2 can be adjusted as follows:1. Make sure that the TV Streamer 2 is turned on and that your hearing instruments are receiving the streamed audio2. Press and hold the pairing button (2 on page 8) for 3 seconds. Now the TV Streamer 2 will enter into the adjustable delay mode, where the green light indicator on the front of the TV Streamer 2 will blink once every 2 seconds. The yellow light indicator will be on whenever an audio signal is present3. Use the “+” and “-“ key (7 and 8 on page 9) on the top of the TV Streamer 2 to increase or decrease the delay of the streamed signal in 10 ms steps. The streamed signal can be delayed in the range of 0-250 ms4. When the optimal alignment between the audio streamed to the hearing instruments and the sound coming from the TV 400248000-GB-13.05-Rev.A.indd 26 06-06-2013 13:13:15
27speakers or alignment between the streamed audio and the TV picture has been reached, press and hold the paring but-ton for 3 seconds. Now the TV Streamer 2 will resume normal operation, indicated by the green light indicator being con-stantly onThe offset set in adjustable delay mode will be stored in the TV Streamer 2.If you do not exit the adjustable delay mode by pressing and hold-ing the pairing button down for 3 seconds, the TV Streamer 2 will automatically resume normal operation after 30 minutes.To reset the delay to 0 ms (factory setting), press and hold the pairing button while simultaneously powering on the TV Streamer 2.Important Information iMaintenance and CareClean the TV Streamer 2 using a damp cloth. Never use house-hold cleaning products (washing powder, soap, etc.) or alcohol to clean the device.When the TV Streamer 2 is not being used for longer periods of time, unplug the power supply from the wall socket.400248000-GB-13.05-Rev.A.indd 27 06-06-2013 13:13:15
28General warnings iKeep the TV Streamer 2 out of reach of children under 3 years.The TV Streamer 2 uses low-powered digitally coded transmis-sions in order to communicate with other wireless devices. Al-though unlikely, nearby electronic devices may be affected. In that case, move the TV Streamer 2 away from the affected electronic device.Use the TV Streamer 2 only with the power supply unit that has been supplied together with the product. The use of any other types may damage or destroy the product and could be danger-ous. Use of other power supplies may invalidate any approval or warranty. • When you disconnect the power cord, grasp and pull the plug, not the cord• Never use a power supply that is damaged• Do not attempt to disassemble the power supply as it may expose you to dangerous electric shock• Do not use the power supply outdoors or in damp areasWhen using the TV Streamer 2 and the device is affected by elec-tromagnetic interference, move away from the source.400248000-GB-13.05-Rev.A.indd 28 06-06-2013 13:13:15
29General precautions iYour hearing instrument and the TV Streamer 2 were given a unique communication network code during the fitting. This en-sures that TV Streamer 2 will not affect hearing instruments worn by others.High-powered electronic equipment, larger electronic installa-tions and metallic structures may significantly reduce the operat-ing range. Use only original ReSound accessories.Do not make any changes or modifications to the TV Streamer 2.Opening the TV Streamer 2 might damage it. If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide, consult your hear-ing care professional.The TV Streamer 2 may only be repaired by an authorized service center.Do not use the TV Streamer 2 in areas where RF transmission is prohibited, e.g. airplanes etc.Only connect the TV Streamer 2 to connections for which it is explicitly intended.400248000-GB-13.05-Rev.A.indd 29 06-06-2013 13:13:15
30Technical specificationsOperating range: Up to 7 metersPower supply: External wall adapterWireless: 2.4 GHz Operating temperature: 0 to 55 °CStorage temperature: -20 to 60 °CTemperature test, transport and storage informationThe product is subject to various tests in temperature and damp heating cycling between -25 °C and +70 °C according to internal and industry standards.WarrantyThe TV Streamer 2 is covered by a limited warranty issued by the manufacturer for a period of 12 months from the day of the origi-nal purchase. Please notice that extended warranties may apply in your country. Please contact your local hearing care profes-sional for more information.What is covered by this warranty?Any electrical component, that because of workmanship, manu-400248000-GB-13.05-Rev.A.indd 30 06-06-2013 13:13:15
31facturing or design defects fails to function properly under normal use during life of this warranty will be replaced or repaired at no charge for parts or labour when returned to the point of purchase.If it is determined that repair is not feasible, the entire unit may be replaced with an equivalent unit upon mutual agreement of the hearing care professional and the customer.What is not covered by this warranty?Problems arising from improper handling or care, excessive use, accidents, repairs made by an unauthorized party, exposure to corrosive conditions or damage due to foreign objects entering the device are NOT covered by the limited warranty and may void it. The above warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer products. Your hearing care professional may have issued a warranty that goes beyond the clauses of this limited warranty. Please consult your hearing care professional for fur-ther information.Serial number:Date of purchase:400248000-GB-13.05-Rev.A.indd 31 06-06-2013 13:13:15
32TROUBLESHOOTING GUIDESYMPTOM CAUSEPOSSIBLE REMEDYThe streaming button on the Remote Control is pressed but with no effect at allThe TV Streamer 2 and hear-ing instruments have not been pairedThe Remote Control and hearing instruments are not within wireless rangeCarry out pairing processEnsure that Remote Control and hearing instruments are within wireless range and activate streaming againThe push button on the hearing instrument has been pressed for more than 3 sec-onds but with no effect at allThe TV Streamer 2 and hear-ing instrument have not been pairedCarry out pairing processThe pairing button on the TV Streamer 2 is pressed but no pairing melody is played in the hearing instru-mentThe TV Streamer 2 and hear-ing instrument are not within wireless rangeThe TV Streamer 2 and hearing instrument have not been simultaneously in pairing modeEnsure that the TV Streamer 2 and hearing instruments are within wireless range, and repeat pairing processRepeat pairing process and ensure that the battery doors on both hearing instruments are closed within 20 seconds after the pairing button has been pressed on the TV Streamer 2400248000-GB-13.05-Rev.A.indd 32 06-06-2013 13:13:15
33SYMPTOM CAUSEPOSSIBLE REMEDYThe streaming button on the Remote Control is pressed but with no effect at allThe TV Streamer 2 and hear-ing instruments have not been pairedThe Remote Control and hearing instruments are not within wireless rangeCarry out pairing processEnsure that Remote Control and hearing instruments are within wireless range and activate streaming againThe push button on the hearing instrument has been pressed for more than 3 sec-onds but with no effect at allThe TV Streamer 2 and hear-ing instrument have not been pairedCarry out pairing processThe pairing button on the TV Streamer 2 is pressed but no pairing melody is played in the hearing instru-mentThe TV Streamer 2 and hear-ing instrument are not within wireless rangeThe TV Streamer 2 and hearing instrument have not been simultaneously in pairing modeEnsure that the TV Streamer 2 and hearing instruments are within wireless range, and repeat pairing processRepeat pairing process and ensure that the battery doors on both hearing instruments are closed within 20 seconds after the pairing button has been pressed on the TV Streamer 2400248000-GB-13.05-Rev.A.indd 33 06-06-2013 13:13:15
34SYMPTOM CAUSEPOSSIBLE REMEDYThe streaming button on the Remote Control is pressed but no streamed audio signal is found when searched for (indicated by an ’X’ icon on the display)The TV Streamer 2 and hearing instruments are not within wireless rangeThe TV Streamer 2 is not cabled correctly to the TVThe TV Streamer 2 is pow-ered off or the sound from the TV output has been mutedEnsure that TV Streamer 2 and hearing instruments are within wireless range and activate streaming againConnect the cable between the TV Streamer 2 and the TV correctly and activate streaming againPower on the TV Streamer 2 or unmute the TV and activate streaming againThere is no sound in the hear-ing instruments although it is in the streaming programThe TV Streamer 2 and hearing instruments are not within wireless rangeThe TV might have been powered off or the sound from the TV has been mutedEnsure that the TV Streamer 2 and hearing instruments are within wireless rangePower on or unmute the TVThe sound from the TV Streamer 2 is distortedThe audio input level from the TV is too highAdjust the volume using the volume button on the TV Streamer 2 until the sound is no longer distorted400248000-GB-13.05-Rev.A.indd 34 06-06-2013 13:13:15
35SYMPTOM CAUSEPOSSIBLE REMEDYThe streaming button on the Remote Control is pressed but no streamed audio signal is found when searched for (indicated by an ’X’ icon on the display)The TV Streamer 2 and hearing instruments are not within wireless rangeThe TV Streamer 2 is not cabled correctly to the TVThe TV Streamer 2 is pow-ered off or the sound from the TV output has been mutedEnsure that TV Streamer 2 and hearing instruments are within wireless range and activate streaming againConnect the cable between the TV Streamer 2 and the TV correctly and activate streaming againPower on the TV Streamer 2 or unmute the TV and activate streaming againThere is no sound in the hear-ing instruments although it is in the streaming programThe TV Streamer 2 and hearing instruments are not within wireless rangeThe TV might have been powered off or the sound from the TV has been mutedEnsure that the TV Streamer 2 and hearing instruments are within wireless rangePower on or unmute the TVThe sound from the TV Streamer 2 is distortedThe audio input level from the TV is too highAdjust the volume using the volume button on the TV Streamer 2 until the sound is no longer distorted400248000-GB-13.05-Rev.A.indd 35 06-06-2013 13:13:15
36SYMPTOM CAUSEPOSSIBLE REMEDYThe volume level from the TV Streamer 2 is very lowThe audio input level from the TV is too lowAdjust the volume using the ”+” and ”-” keys on the TV Streamer 2 until the sound is sufficiently loudThe sound from the TV Streamer 2 is distorted or drop-outs occur from time to timeThe TV Streamer 2 and hearing instruments are on the edge of the wireless rangeThe TV Streamer 2 and hearing instruments are not within sufficient ”line-of-sight”Move a little closer to the TV Streamer 2Ensure that the TV Streamer 2 is placed in an adequate position, and that you are within normal reach without any significant obstacles obstructing the streamingThe sound from the TV Streamer 2 is not synchro-nized with the TV pictureYour TV is not able to syn-chronize the sound from the selected audio outputs and the pictureIf possible, try using another audio output from your TV. Alternatively, follow the instructions in the “Adjustable delay mode” section of this user guide. If this does not help, contact your TV dealerThe TV Streamer 2 audio streaming has almost no latency and does not contribute itself to any lip sync error400248000-GB-13.05-Rev.A.indd 36 06-06-2013 13:13:15
37SYMPTOM CAUSEPOSSIBLE REMEDYThe volume level from the TV Streamer 2 is very lowThe audio input level from the TV is too lowAdjust the volume using the ”+” and ”-” keys on the TV Streamer 2 until the sound is sufficiently loudThe sound from the TV Streamer 2 is distorted or drop-outs occur from time to timeThe TV Streamer 2 and hearing instruments are on the edge of the wireless rangeThe TV Streamer 2 and hearing instruments are not within sufficient ”line-of-sight”Move a little closer to the TV Streamer 2Ensure that the TV Streamer 2 is placed in an adequate position, and that you are within normal reach without any significant obstacles obstructing the streamingThe sound from the TV Streamer 2 is not synchro-nized with the TV pictureYour TV is not able to syn-chronize the sound from the selected audio outputs and the pictureIf possible, try using another audio output from your TV. Alternatively, follow the instructions in the “Adjustable delay mode” section of this user guide. If this does not help, contact your TV dealerThe TV Streamer 2 audio streaming has almost no latency and does not contribute itself to any lip sync error400248000-GB-13.05-Rev.A.indd 37 06-06-2013 13:13:16
38SYMPTOM CAUSEPOSSIBLE REMEDYThe sound from the TV Streamer 2 is not synchro-nized with the sound from the TV loudspeakersYour TV is not able to syn-chronize the sound from the selected audio outputs with the sound from the TV loudspeakersIf possible, try using another audio output from your TV. Alternatively, follow the instructions in the “Adjustable delay mode” section of this user guide. If this does not help, con-tact your TV dealerThe TV Streamer 2 audio streaming has almost no latency and does not contribute itself to any echo effectsThe sound from the hearing instruments is either too low or too highThe audio input level is not suitable for listeningAdjust the volume using the ”+” and ”-” keys on the TV Streamer 2 until the sound is suitable.Alternatively, use the ”+” and ”-” keys on the Remote Control (optional) for this operationA hearing instrument uninten-tionally drops out of the strea-ming programThe TV Streamer 2 and hearing instruments have been out of wireless range for more than 5 minutesThe battery in the hearing instrument is so depleted that it no longer supports audio streamingEnsure that TV Streamer 2 and hearing instruments are within wireless range and activate streaming againReplace the battery in the hearing instrument with a new one400248000-GB-13.05-Rev.A.indd 38 06-06-2013 13:13:16
39SYMPTOM CAUSEPOSSIBLE REMEDYThe sound from the TV Streamer 2 is not synchro-nized with the sound from the TV loudspeakersYour TV is not able to syn-chronize the sound from the selected audio outputs with the sound from the TV loudspeakersIf possible, try using another audio output from your TV. Alternatively, follow the instructions in the “Adjustable delay mode” section of this user guide. If this does not help, con-tact your TV dealerThe TV Streamer 2 audio streaming has almost no latency and does not contribute itself to any echo effectsThe sound from the hearing instruments is either too low or too highThe audio input level is not suitable for listeningAdjust the volume using the ”+” and ”-” keys on the TV Streamer 2 until the sound is suitable.Alternatively, use the ”+” and ”-” keys on the Remote Control (optional) for this operationA hearing instrument uninten-tionally drops out of the strea-ming programThe TV Streamer 2 and hearing instruments have been out of wireless range for more than 5 minutesThe battery in the hearing instrument is so depleted that it no longer supports audio streamingEnsure that TV Streamer 2 and hearing instruments are within wireless range and activate streaming againReplace the battery in the hearing instrument with a new one400248000-GB-13.05-Rev.A.indd 39 06-06-2013 13:13:16
40Notes:400248000-GB-13.05-Rev.A.indd 40 06-06-2013 13:13:16
41Notes:400248000-GB-13.05-Rev.A.indd 41 06-06-2013 13:13:16
42Be aware of information marked with the warning symbol i WARNING points out a situation that could lead to seri-ous injuries, CAUTION indicates a situation that could lead to minor and moderate injuriesi Advice and tips on how to handle your ReSound Unite accessory better.Equipment includes RF transmitterProduct is a Type B applied part400248000-GB-13.05-Rev.A.indd 42 06-06-2013 13:13:16
i Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.43Any issues relating to the EU Medical Device Directive 93/42/EEC and R&TTE Directive 1999/5/EEC should be directed to GN Hear-ing A/S, Lautrupbjerg 7, DK 2750 Ballerup, DenmarkPlease ask your local hearing care professional con-cerning disposal of your ReSound Unite accessory400248000-GB-13.05-Rev.A.indd 43 06-06-2013 13:13:16
400248000-GB-13.05-Rev.AWorldwide HeadquartersReSound A/SLautrupbjerg 7DK-2750 Ballerup, DenmarkTel.: +45 45 75 11 11Fax: +45 45 75 11 19www.resound.comUnited KingdomGN ReSound Ltd.Kirtlington Business CentrePortwayKirtlingtonOxon OX5 3JATel.: +44 1869 352 800Fax: +44 1869 343 466www.gnresound.co.ukAustraliaGN ReSound Pty. Ltd.Unit R1 Regents Park Estate391 Park RoadRegents Park NSW 2143Tel.: (free) 1800 658 955Fax: +61 2 9743 7472www.gnresound.com.auNew ZealandGN ReSound (NZ) Ltd.Ground Floor, North Entrance4 Fred Thomas DriveTakapunaAuckland, 0622Tel.: (free) 0800 900 126Fax: (free) 0800 007 695www.gnresound.co.nz400248000-GB-13.05-Rev.A.indd 44 06-06-2013 13:13:17

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