Ge Visor 2 0 Data Sheet

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GE
Power Conversion

Visor Asset Management—Visor 2.0
Remote connectivity to improve service responsiveness
Visor Asset Management (VAM) enables immediate
online remote connection to GE equipment—providing
global 24/7/365 access to service support. VAM is
integral to GE’s drives, automation and dynamic
positioning systems, and improves services
responsiveness and quality.
In addition to remote connectivity and a unified
interface, the Visor Connect Box (VCB) incorporates
a data historian with automated archiving capability.
Visor Connect Box, providing a
unified interface to GE Power
Conversion site equipment

Anywhere
GE PC
Remote Engineer

Key benefits
~ Improves commissioning time and quality
~ Improved response time
~ Enables improved site visits through advanced
preparation and expert remote support
~ Real-time support and advice throughout the
lifecycle of the equipment: users can access
GE’s global services organization 24/7/365
days a year from anywhere in the world
~ Reduces unscheduled downtime: GE‘s remote
experts can monitor applications, logged data
and HMIs to provide real-time troubleshooting
and advice
~ Improved availability of supporting crew and
operations

Customer Site

Remote Connection
Dedicated
Portal

Site Equipment
Visor DMZ

Automation
and DP

Drives

GE PC Global
Service Operations

Central Data
Warehouse
with Analytics

Visor Connect
with Historian

Machines

Remote connection to equipment, monitoring and support
Remote connection enables GE‘s service engineers to provide ongoing health analytics and key performance
indicators (KPIs), as well as basic configuration management support.

Cyber security
Visor applies a defense-in-depth approach to
cyber security, by incorporating a diverse set of
security defenses related to end-point protection,
disaster recovery, access control, and network
and application security.
Additionally, Visor 2.0 is implemented with the
following security controls, further helping
operators manage security risk within their
industrial control environment(s):
~ Business continuity and disaster recovery
~ Physical security
~ System documentation
Real-time support
Visor 2.0 marks GE’s commitment to improve
responsiveness to our customers. Through
remote access to on-site equipment and data
historian, our services team will provide real-time
support and advice from commissioning, through
warranty and during the lifetime of the equipment.

Contact information

Australia
Brazil
Canada
Chile
China
France
Germany
India
Japan

+61 (0) 2 8313 9980
+55 31 3330 5800
+1 905 858 5100
+56 2 27192200
+86 21 6198 2600
++33 3 84 98 10 10
+49 69 6612 5588
+91 44 4968 0000
+81 3 5544 3852

Visor functionality
Visor 2.0 provides read-only remote access to
GE’s equipment and engineering tools, which
enables our services team to investigate and
advise customers as if being present on-site.
By incorporating data historian functionality,
Visor 2.0 provides the services team with remote
access to key signals from connected devices on
the network:
~ For drives: continuous data, batch files for trip
history and archiving
~ For automation: continuous data from
automation controllers and sensors including
fast alarm data
~ For dynamic positioning: 500 signals per second
(heading, speed, position)
What’s next?
As we progress with VAM developments each
release will consist of software upgrades
while the hardware will remain the same. A GE
representative will notify customers when new
software releases are available.

Norway
Russia
Singapore
South Africa
South Korea
UAE
United Kingdom
United States

+47 67 83 82 50
+7 495 981 13 13
+65 6332 0940
+2711237 0000
+82 51 465 9050
++971 44296161
+44 1788 563 563
+1 888 GE4 SERV

www.gepowerconversion.com
© 2014 General Electric Company and/or its affiliates.
All rights reserved.
GEA31257 (06/2014)



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