General Dynamics Itronix IX-NW620 IX-NW620 CDMA/EV-DO User Manual USERS MANUAL 2

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USERS MANUAL 2

Revision 7/7/05

VERIZON WIRELESS

V620 USER MANUAL

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WELCOME

Congratulations on purchasing a Verizon Wireless V620 PC Card and VZAccess Manager. Using our wireless PC Card with

your laptop, you can connect to the Internet, corporate intranet, and your email while you're away from the office at high

speed. This manual will provide information needed to get started and effectively use your new PC Card and VZAccess

Manager software.

WIRELESS COMMUNICATIONS

Important Notice

Due to the transmission and reception properties of wireless communications, data can occasionally be lost or delayed.

This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio

transmission path. Although data loss is rare, the environment where you operate the modem may adversely affect

communications.

Variations in radio signal strength are referred to as fading. Fading is caused by several different factors including signal

reflection, the ionosphere, and interference from other radio channels.

Verizon Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in

data transmitted or received with the V620, or failure of the V620 to transmit or receive such data.

SAFETY HAZARDS

Do not operate the V620 in an environment that may be susceptible to radio interference resulting in danger specifically;

¾Areas where prohibited by the law

oFollow any special rules and regulations and obey all signs and notices. Always turn off the host device

and remove the modem from the card slot when instructed to do so, or when you suspect that it may

cause interference or danger.

¾Where explosive atmospheres may be present

oDo not operate your modem in any area where a potentially explosive atmosphere may exist. Sparks in

such areas could cause an explosion or fire resulting in bodily injury or even death. Be aware and comply

with all signs and instructions.

oUsers are advised not to operate the modem while at a refueling point or service station. Users are

reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage and

distribution areas), chemical plants or where blasting operations are in progress.

oAreas with a potentially explosive atmosphere are often but not always clearly marked. Potential locations

can include gas stations, below deck on boats, chemical transfer or storage facilities, vehicles using

liquefied petroleum gas (such as propane or butane), areas where the air contains chemicals or particles,

such as grain, dust or metal powders, and any other area where you would normally be advised to turn

off your vehicle engine.

¾Near Medical and life support equipment

oDo not operate your modem in any area where medical equipment, life support equipment, or near any

equipment that may be susceptible to any form of radio interference. In such areas, the host

communications device must be turned off. The modem may transmit signals that could interfere with

this equipment.

¾On an aircraft, either on the ground or airborne

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oIn addition to FAA requirements, many airline regulations state that you must suspend wireless

operations before boarding an airplane. Please ensure that the host device is turned off and your modem

is removed from the card slot prior to boarding aircraft in order to comply with these regulations. The

modem can transmit signals that could interfere with various onboard systems and controls.

¾While operating a vehicle

oThe driver or operator of any vehicle should not operate a wireless data device while in control of a

vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some

countries, operating such communications devices while in control of a vehicle is an offence.

LIMITATION OF LIABILITY

The information contained in this document is subject to change without notice and should not be construed as a

commitment by Verizon Wireless Inc.

PATENTS AND LICENSES

Licensed by QUALCOMM Incorporated under one or more of the following Patents:

4,901,307 5,490,165 5,056,109 5,504,773 5,101,501

5,506,865 5,109,390 5,511,073 5,228,054 5,535,239

5,267,261 5,544,196 5,267,262 5,568,483 5,337,338

5,600,754 5,414,796 5,657,420 5,416,797 5,659,569

5,710,784 5,778,338

Software Drivers License

Proprietary Rights Provisions:

The software drivers provided with this product are copyrighted by Verizon Wireless and/or Verizon Wireless’ suppliers.

And although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Verizon

Wireless and/or Verizon Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software

drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a

reasonable number of back-up copies is strictly prohibited by international law. It is forbidden by international law to

provide access to the software drivers to any person for any purpose other than processing the internal data for the

intended use of the software drivers.

U.S. Government Restricted Rights Clause:

The software drivers are classified as "Commercial Computer Software" and the U.S. Government is acquiring only

"Restricted Rights" in the software drivers and their Documentation.

U.S. Government Export Administration Act Compliance Clause:

It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country

where such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in

violation of the laws of any other country.

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Welcome .............................................................................................................................................................2

Wireless communications ......................................................................................................................................2

Safety hazards .....................................................................................................................................................2

Limitation of liability..............................................................................................................................................3

Copyright.............................................................................................................................................................3

Patents and licenses .............................................................................................................................................3

Software Drivers License....................................................................................................................................3

1 Getting started ........................................................................................................................................... 6

1.1 Your Verizon Broadband account...................................................................................................................6

1.2 system requirements....................................................................................................................................6

1.3 Your V620 PC Card.......................................................................................................................................6

1.4 care of your V620 ........................................................................................................................................7

1.5 the V620 package ........................................................................................................................................7

1.6 getting started.............................................................................................................................................8

2 Introduction ............................................................................................................................................... 8

2.1 Supported Services ......................................................................................................................................8

2.2 System Requirements...................................................................................................................................8

3 Installation and Configuration ................................................................................................................... 9

3.1 The VZAccess Manager Setup Program ..........................................................................................................9

3.2 The VZAccess Manager Setup Wizard .......................................................................................................... 12

4 Using VZAccess Manager..........................................................................................................................16

4.1 Features.................................................................................................................................................... 16

4.2 Getting Started .......................................................................................................................................... 17

4.3 Connecting................................................................................................................................................ 19

4.4 Warning Messages ..................................................................................................................................... 21

4.5 Using Dial Up Connections .......................................................................................................................... 22

4.6 TXT Messaging .......................................................................................................................................... 23

5 VZAccess Manager Preferences................................................................................................................ 25

5.1 General Preferences ................................................................................................................................... 25

5.2 WWAN Specific Settings ............................................................................................................................. 27

5.3 Wi-Fi Specific Settings ................................................................................................................................ 32

5.4 TXT Messaging Settings.............................................................................................................................. 36

6 Additional Features ..................................................................................................................................37

6.1 The Status Bar........................................................................................................................................... 37

6.2 The Toolbar Buttons................................................................................................................................... 38

6.3 Minimizing the Interface ............................................................................................................................. 39

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6.4 The Tools Menu......................................................................................................................................... 40

6.5 The Options Menu...................................................................................................................................... 40

6.6 The Help Menu .......................................................................................................................................... 41

7 Settings in other Applications .................................................................................................................. 41

7.1 Sync Applications ....................................................................................................................................... 41

7.2 Proxy Settings ........................................................................................................................................... 42

7.3 Instructions for AOL Users .......................................................................................................................... 47

7.3.1 AOL Version 9.................................................................................................................................... 48

7.4 Using E-mail with VZAccess ........................................................................................................................ 56

8 Troubleshooting .......................................................................................................................................59

8.1 WWAN (CDMA/1xRTT/1xEVDO) .................................................................................................................. 59

8.2 Wi-Fi......................................................................................................................................................... 63

9 product specification................................................................................................................................ 66

9.1 technical specification................................................................................................................................. 66

9.2 Environmental specification......................................................................................................................... 66

10 safety regulations..................................................................................................................................... 66

10.1 Wireless communications............................................................................................................................ 67

10.2 safety hazards ........................................................................................................................................... 67

10.3 regulatory notices ...................................................................................................................................... 68

10.4 RF Exposure/Specific Absorption Rate (SAR) Information............................................................................... 68

11 LIMITED WARRANTY AND LIABILITY...................................................................................................... 70

12 Glossary.................................................................................................................................................... 71

13 Trademarks and Service Marks ................................................................................................................ 73

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1 GETTING STARTED

In This Section

xYour Verizon Broadband Account

xSystem Requirements

xThe V620 Package

xThe Verizon Wireless V620 PC Card

xCare of Your V620

xGetting Started

This section will walk you through how to get started using your V620 PC Card. This includes software and driver

installation, inserting the card so Microsoft Windows is able to detect and install the drivers for your V620 PC Card and

setting up a data session to connect to the Internet.

1.1 YOUR VERIZON BROADBAND ACCOUNT

For information about your Verizon Broadband account, User Name, Password; please contact Verizon Wireless at 1-800-

256-4646. For Technical Support please contact Verizon Wireless at 1-866-788-9387.

1.2 SYSTEM REQUIREMENTS

¾166 MHz or faster Pentium- compatible

¾Microsoft Windows 98 (Second Edition), Windows Millennium Edition (ME), Windows 2000 Professional, or

Windows XP (Home, Professional, Media Center or Tablet PC Editions)

¾32 MB RAM

¾14 MB available hard drive space

¾CD-ROM drive

¾Type II, PC CARD slot --- 3.3V

1.3 YOUR V620 PC CARD

Your V620 PC Card fits into the PC card slot (Type II, 3.3V) of most Windows based laptop computers. The V620 utilizes

the Verizon Broadband Network to connect to the Internet transferring data at rates of 300-600 kbps, and bursts speeds

of up to 2.4Mbps. The Verizon V620 runs on Microsoft Windows 98, ME, 2000, and XP. The VZAccess Manager software

will allow you to control and monitor your connection to the Verizon Broadband network. It will also allow you to send

and receive SMS (Short Messaging Service), get online help and has an address book.

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Review the illustration below to familiarize yourself with the key components of the V620 PC Card.

PC Card: this is the device when plugged into a Personal Computer provides wireless data solutions*

Service/Data LED: visual indicator that shows you service and data modes

External Antenna Jack: allows you to connect an optional external antenna to your PC card for improved performance.

Computer Interface Connector: connects to your Personal Computer via the computer PCMCIA slot

1.4 CARE OF YOUR V620

Verizon Wireless recommends the following handling guidelines:

¾Handle with care

¾Avoid storing your V620 PC Card in extreme temperatures

¾Store the card in a dry and clean environment

¾Avoid spilling any liquid or immersing the card in water

¾Do not place any labels on the Antenna as this may alter the sensitivity of the antenna

¾Do not place any labels on the card as this may interfere with the PC card slot when inserting

¾Do not force the V620 into the PC card slot

¾Do not apply force on the top or bottom of the V620

When transporting your laptop, remove the V620 from the PC card slot

1.5 THE V620 PACKAGE

The V620 Package includes:

¾Verizon Wireless V620 PC Card

¾A CD which includes your VZAccess Manager software, User Manual, and Verizon Wireless’ Interactive User

Guide

¾Quick Start Guide

Computer Interface Connector

32 pin

External antenna jack

PC Card

service/data LED

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1.6 GETTING STARTED

IMPORTANT: DO NOT INSERT THE V620 INTO THE PC CARD SLOT UNTIL YOU HAVE

INSTALLED THE VZACCESS MANAGER SOFTWARE (SEE SECTION 2 OF THIS MANUAL)

2 INTRODUCTION

VZAccessSM Manager from Verizon Wireless:

Welcome to the Verizon Wireless VZAccess Manager. The VZAccess Manager provides a one-touch connection to the

wireless Internet. It has built-in support for WWAN and Wi-Fi devices to give you the flexibility you need while you are

mobile to connect your laptop to the Internet wirelessly.

2.1 SUPPORTED SERVICES

VZAccess Manager supports the following services from Verizon Wireless:

1. Quick 2 NetSM (14.4 kbps) - This requires a CDMA data capable phone and Mobile Office Kit or IS95A capable PC

Card. This connection operates at 14.4 kbps and provides a connection to the Internet. Additional per-minute

changes apply.

2. Dial-Up-Data Service - This requires a CDMA data capable phone and Mobile Office Kit or IS95A capable PC Card.

This allows you to use your wireless device to dial into your corporate network, or other services you normally dial

into, over a regular phone line. This connection operates at 14.4 kbps. Additional per-minute changes apply.

3. NationalAccess - This requires a NationalAccess capable wireless phone and Mobile Office Kit or NationalAccess PC

Card. NationalAccess delivers typical speeds of 60 to 80 kbps, bursting up to 144 kbps*. This service requires

subscription to a NationalAccess plan. Additional information is available at

www.verizonwireless.com/b2c/mobileoptions/nationalaccess/index.jsp.

4. BroadbandAccess - This requires a BroadbandAccess capable PC Card and provides a wireless broadband

connection to the Internet. Verizon Wireless BroadbandAccess is one of the fastest, fully mobile wireless Internet

data solutions available. Quickly download complex files and view email attachments at broadband-like speeds

(typical speeds of 300-500 kbps, capable of reaching speeds up to 2 Mbps). Today this subscription service is

available in the Washington, D.C. and San Diego areas. Visit

www.verizonwireless.com/b2c/mobileoptions/broadband/index.jsp for service availability and additional details. Note:

Present BroadbandAccess Equipment devices also support NationalAccess, but do not support Quick 2 Net or Dial-Up-

Data Service.

Note: You do not need a separate Internet service provider (ISP) to access the Internet when using Quick 2 Net,

NationalAccess, or BroadbandAccess.

* Speed claim based on our network tests with 101 Kilobyte FTP data files. Actual throughput speed and coverage vary.

2.2 SYSTEM REQUIREMENTS

In order to set up VZAccess Manager, you will need the following minimum system requirements:

xMicrosoft Windows 98 (Second Edition), Windows Millennium Edition (ME), Windows 2000 Professional, or Windows

XP (Home, Professional, Media Center or Tablet PC Editions)

xPentium 166 MHz or higher

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xVerizon Wireless PC Card or mobile phone with a Mobile Office Kit

xOptional Wi-Fi adapter for Wi-Fi access

xInternet browser software for Internet access or the software used by your company for network access

xVerizon Wireless wireless data service

3 INSTALLATION AND CONFIGURATION

This section will guide you through the installation and setup process for the VZAccess Manager. Before getting started,

you should become familiar with the documentation that came with your mobile phone or PC Card.

CD's

1. If VZAccess Manager was obtained in a Mobile Office kit, install the USB drivers for your phone from Disc 1 before

installing VZAccess Manager that is on Disk 2.

2. If you purchased a PC Card, there is only one CD that contains VZAccess Manager and PC Card drivers.

Getting Started

Follow these steps to install VZAccess Manager:

1. Turn on your computer and close all applications.

2. Insert the CD-ROM into your CD drive.

3. If set up does not automatically start, click the Start button on the taskbar and choose Run. Type D:\Start (where D

is the letter of your CD-ROM drive) and click OK.

4. Follow the steps in the next section...

Important: VZAccess Manager software must be installed before you insert the PC Card in to the computer for the

first time. Only after the software has been installed can Windows successfully install and configure the PC Card.

3.1 THE VZACCESS MANAGER SETUP PROGRAM

Step 1

Double-click the VZAccess Manager setup program.

You will be presented with a "Welcome" screen. Click

the Next button to continue with the installation

process.

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Step 2

After the Welcome screen you will see the VZAccess

Manager License Agreement. In order to install and

use this product you must agree with the terms of this

agreement. Select "I agree with this software license

agreement", then click the Next button to continue. If

you do not agree with this agreement, click the Cancel

button to exit.

Step 3

You are now ready to select the location on your

computer where the VZAccess Manager should be

installed. It is recommended that you do not modify

the default destination folder. Click the Next button to

continue.

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Step 4

You are now ready to begin installing VZAccess

Manager components onto your computer. Click Next

to continue.

Step 5

During this step the components of the VZAccess

Manager product are being installed onto your

computer. Installation will occur to the destination

folder specified in Step 3 above.

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Step 6

Installation is now complete. Click the Finish button to

leave the VZAccess Manager setup program and begin

using your new software

The setup program will automatically create a VZAccess Manager shortcut on your desktop.

3.2 THE VZACCESS MANAGER SETUP WIZARD

After you have successfully completed the installation process of VZAccess Manager, you are ready to start the VZAccess

Manager program and begin your initial setup. The steps in the Setup Wizard are critical to the proper operation of

VZAccess Manager when using your WWAN or Wi-Fi device to connect to the Internet wirelessly.

Step 1

Click the Start button, select the Programs menu and choose the VZAccess Manager menu item to start the VZAccess

Manager program.

Step 2

On first-run of VZAccess Manager the Setup Wizard

will automatically run. You will be presented with a

Welcome screen.

If you have an Internet connection, it is recommended

that you check to see if you are running the latest

version of VZAccess Manager. Click the Check for

Updates button to perform this check.

Click Next to continue.

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Step 3

In this step of the Setup Wizard you must specify the

type of wireless device that you intend to use with

VZAccess Manager. Select "Detect both Wi-Fi and

WWAN", "Detect WWAN device only (1xEV-

DO/1xRTT/CDMA)". For the purposes of this guide,

"Detect both Wi-Fi and WWAN" will be used. Please

note that your experience in Step 4 may be different if

you use a different selection. After making the

appropriate selection, click Next to continue.

Step 4

In this step VZAccess Manager will detect the Wi-Fi

adapters on your computer. If your computer has a

built-in Wi-Fi adapter, you do not need to do anything

and can proceed to the next step. Otherwise, please

insert your Wi-Fi PC Card now. You will need the

drivers for the card if not already installed on the

computer. Once complete, click Next to continue.

Note: WWAN (Wireless Wide Area Network) denotes any 1xEVDO, 1xRTT or CDMA connection to the Verizon

Wireless network such as BroadbandAccess, NationalAccess or Quick 2 Net.

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Step 5

The VZAccess Manager will now detect and setup your

WWAN device.

Step 6

In this step you need to select the type of connectivity

you wish to use with your wireless device. For the

purposes of this guide, we will select "PC Card".

Please note that this selection may not be appropriate

for your type of wireless device. Once you have

selected your connectivity option, click Next to

continue.

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Step 7

In this step the VZAccess Manager will find your

wireless device.

If you selected USB and have not already installed the

data cable drivers supplied with the cable, you must

install them now. To install the data cable drivers click

the Cancel button below to exit the Setup Wizard and

then refer to the documentation included with the

cable. Please plug the data cable into your wireless

phone and then plug the cable into your computer. If

your wireless phone is not turned on, do so now.

For PC Card users, insert your PC Card now, and wait

for Windows to detect and install drivers for the

device.

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Once your wireless phone is turned on and connected

to your computer, click Next to continue. At this point

in the setup process VZAccess Manager will attempt to

find your wireless device. If a device is found, you will

see the following

screen.

Step 8

The detection and configuration process for your wireless device is now complete. In this step you can elect to run the

VZAccess Manager automatically every time you start up your computer. To do so, check the "Run VZAccess Manager at

Startup" checkbox. Click Finish when complete.

Please familiarize yourself with the information in the "Using VZAccess Manager" and "Connecting to the Internet"

sections of this guide.

4 USING VZACCESS MANAGER

Today's online world offers more services everyday and Verizon Wireless gives you the tools you need to take advantage

of the best in connectivity solutions. With VZAccess Manager, enjoy the freedom and convenience of wireless Internet

connectivity from your notebook computer!

4.1 FEATURES

WWAN (Wireless Wide Area Network, 1xEV-DO/1xRTT/CDMA) Specific Features:

xConfigures your PC to use your wireless phone and cable or wireless CDMA PC Card as a modem.

xCreates a Quick 2 Net (14.4 kbps) connection if supported by your device.

xCreates a NationalAccess connection if using a NationalAccess capable wireless phone and cable or PC Card, which

does not support BroadbandAccess.

xCreates a NationalAccess - BroadbandAccess connection if using a BroadbandAccess capable device. This

connection will automatically fall back and attempt connecting via NationalAccess if the BroadbandAccess service is

unavailable.

xCopy utility to create wireless copies of your dial-up connections, if supported by your device.

xControls the Venturi compression software when using your NationalAccess - BroadbandAccess, NationalAccess, or

Quick 2 Net (14.4 kbps) connections.

xSignal strength and battery level display for most wireless phones.

xTest function for WWAN device.

Wi-Fi Features

xConfigures Wi-Fi Adapter to work with VZAccess Manager.

erizon V620

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xDisplays Wi-Fi connections and signal strength when in a Wi-Fi coverage area. Supports connecting to Wi-Fi

networks such as ones used at home or work.

xSupports built-in Wi-Fi adapters or PC Cards.

A WWAN capable device is required to use the WWAN features. Individual WWAN features are also device

dependent as described in the WWAN section above.

Other Features:

xCan also be used to launch all of your dial-up networking connections, if desired.

xCan launch your browser, e-mail client, VPN or a program of your choice upon connection.

xLogs connections used, duration and bytes sent and received.

xSee the section "Additional Features" for more information about the features of VZAccess Manager.

xTXT messaging

4.2 GETTING STARTED

Double click on the VZAccess Manager icon on your desktop or click on the Windows Start menu and select VZAccess

Manager from the list of Programs.

About the Networks View

The VZAccess Manager will open to the Networks view by default. This view is where you manage your wireless

connections. The Networks view displays all currently available network connections.

At a glance you can see the signal strength and battery level (if applicable) of your WWAN or Wi-Fi network. Select

"Refresh Networks" or "Refresh Signal Levels" from the "Options" menu to update the information in this panel. Your

current connection state and the elapsed time of the connection are displayed along the bottom of the status bar.

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If your expected connection does not appear or if you connected your wireless phone and cable, or inserted your wireless

CDMA PC Card or Wi-Fi Card after starting VZAccess Manager, select "Refresh Networks" from the "Options" menu. This

will cause VZAccess Manager to look for your wireless device(s) and verify network availability. If you have any Wi-Fi

networks you manually added because they do not broadcast their SSID, they will always be displayed, and you will have

to refer to the signal strength displayed to know when you are in range. See the section "

Wi-Fi Specific Settings"

for

additional details.

Note that with certain Wi-Fi adapters the signal strength for Wi-Fi networks is not accurate until you connect to

the network.

Note: The Quick 2 Net (14.4 kbps) connection is only created when the WWAN option is selected during setup and if

your wireless device supports it. The NationalAccess connection is only created when the WWAN option is selected during

setup and if you are using a NationalAccess capable device that does not support the Verizon Wireless BroadbandAccess

service. If you are using a BroadbandAccess capable device a NationalAccess - BroadbandAccess connection will be

created. This connection will use BroadbandAccess if available and will automatically attempt a NationalAccess connection

when BroadbandAccess is not available.

If you change phones or PC Cards, you will need to run the Setup Wizard again. To do this make sure that your

phone and cable are connected, then select "Run Wizard" from the "Options" menu.

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4.3 CONNECTING

Once your Wi-Fi or WWAN device is properly configured, connecting to the Internet is as simple as selecting the network

connection type shown in the list and clicking the Networks button. Note that the Networks button immediately above

the list will change to "Connect WWAN" or "Connect Wi-Fi" as appropriate based on the current selection in the networks

list.

1. Select one of the following connections: "NationalAccess", "NationalAccess - BroadbandAccess", or "Quick

2 Net (14.4kbps)".

2. Click the "Connect WWAN" button when it becomes enabled.

Once connected, the "Connect WWAN" button will change to "Disconnect". Simply click this to end your current

connection. To connect to any other network shown, select it, and then select "Connect".

The Status Bar

Information regarding your current network connection can be seen in the status bar along the bottom of the VZAccess

Manager interface. For more information on this status bar, see the section "

The Status Bar

" in the "

Additional Features

section.

Note: If you are using a WWAN (1xEV-DO/1xRTT/CDMA) device that supports the Verizon Wireless Dial-Up-Data service

and you made wireless copies of your dial-up accounts, they will also appear. See the section "

Creating Wireless Copies

of your Dial-Up Connections"

. Optionally you can have all dial-up connections appear in VZAccess Manager and use it to

launch any dial-up networking connection. See the section

"Setting Your Preferences"

. If you are in the presence of a

private Wi-Fi network (such as one at work or at home) it will also appear if you selected the Wi-Fi option during setup. If

the number of connections exceeds what can be displayed, a vertical scroll bar will appear to the right of the connections.

Scroll down to see them all.

The first time you connect with the NationalAccess - BroadbandAccess, NationalAccess, or Quick 2 Net (14.4

kbps) connections, or a private Wi-Fi connection, a connectivity warning message will appear. You have the option to

suppress these warning messages when they are displayed.

VZAccess Manager will display status information at the bottom during the connection process as well as while connected.

When not connected, the status text in the lower left corner will display "Not connected" for the currently selected

network. The timer will display "00:00:00". Once connected, the status text will display "Connected" and the elapsed

timer will begin to run. When a connection is active, its name will appear as bold text.

The status is also reflected in the Task Tray icon.

Connected

Idle - Not Connected

Connecting

Disconnecting

A window will also slide out of the tray showing when you connect and disconnect

from networks.

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The pop up status can be turned off, if desired, by selecting "Options", "Preferences", "Options" tab, un-checking "Show

popup status windows by tray". Right clicking on the tray icon provides various options and double clicking on it will

always show the application. Placing your cursor on it will display the current connection status.

Based on your preferences, your browser or e-mail or VPN program can be launched automatically, or you can launch

whatever software you want to use. You can also determine if all connections show in the drop down list or only your

wireless ones, see Setting Your Preferences.

Note: Always use VZAccess Manager when connecting via the NationalAccess - BroadbandAccess, NationalAccess, or

Quick 2 Net (14.4 kbps) connection. This will ensure that the Venturi compression software is enabled and the wireless

device is configured properly before connecting.

At any time during your connection you can check your current connection speed and throughput stats in the Statistics

tab of the Session Information window. To see this window, select "Statistics" from the "Options" menu.

The Session Information window will also contain a My Computer tab and a Wi-Fi tab if applicable. The My Computer tab

contains detailed information about your computer. This information is helpful when troubleshooting a problem.

Additional information when using the Quick 2 Net (14.4 kbps) connection:

When using the Quick 2 Net (14.4 kbps) connection, VZAccess Manager enables the Venturi compression software to

roughly double your performance. For additional details see the Venturi Instructions.

Additional information when using the NationalAccess connection:

By default VZAccess Manager enables the Venturi compression software for the BroadbandAccess and NationalAccess

connections.

If you are using the NationalAccess - BroadbandAccess or NationalAccess connection and the call fails when you try to

connect, with VZAccess Manager returning to its idle state, you should try to connect again. If you are still having trouble,

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try the Quick 2 Net (14.4 kbps) connection, if your device supports it. If you feel you may have incorrectly entered your

wireless telephone number during initial setup, select "Options", "Run Wizard".

Dormancy:

NationalAccess and BroadbandAccess data sessions become dormant if you are not sending or receiving any data. As

soon as you resume sending or receiving data, the data session will return to an active state.

Depending on your device and your NationalAccess or BroadbandAccess plan, your data session may disconnect during a

dormant state. See your Verizon Calling Plan brochure for details or visit www.verizonwireless.com. If this

happens, select disconnect, and then connect again.

While dormant your wireless phone / device may be able to receive a voice call. If you leave your wireless phone

connected to your PC, after you finish your voice call you may be able to resume your data session as you normally

would.

4.4 WARNING MESSAGES

NationalAccess

The first time you connect via the NationalAccess connection, the following warning message will be displayed:

ATTENTION

You are about to establish a NationalAccess (1xRTT) connection. Charges apply

in accordance with your subscription to Verizon Wireless' NationalAccess.

To see our current pricing for NationalAccess, please visit

http://www.verizonwireless.com/b2c/mobileoptions

This message will display each time you go to connect via the NationalAccess connection until you select "Do not show

this warning again".

NationalAccess - BroadbandAccess

The first time you connect via the NationalAccess - BroadbandAccess connection, the following warning message will be

displayed:

ATTENTION

You are about to establish a BroadbandAccess or NationalAccess connection.

Charges apply in accordance with your subscription to Verizon Wireless'

NationalAccess/BroadbandAccess.

To see our current pricing for BroadbandAccess, please visit

http://www.verizonwireless.com/b2c/mobileoptions

This message will display each time you go to connect via the NationalAccess - BroadbandAccess connection, until you

select "Do not show this warning again".

Quick 2 Net (14.4 kbps)

The first time you connect via the Quick 2 Net (14.4 kbps) connection, the following warning message will be displayed:

ATTENTION

Quick 2 Net(sm) may be charged differently than NationalAccess sessions.

Please check your Calling Plan for details.

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This message will display each time you go to connect via the Quick 2 Net (14.4 kbps) connection, until you select "Do

not show this warning again".

Dial-Up

The first time you connect via a wireless Dial-Up connection, the following warning message will be displayed:

ATTENTION

Dial Up connections may be charged differently than NationalAccess sessions.

Please check your Calling Plan for details.

This message will display each time you go to connect via a wireless Dial-Up connection, until you select "Do not show

this warning again".

Wi-Fi

The first time you connect to a Wi-Fi network, you will see the following warning

You are about to establish a connection to a Wi-Fi network. Verizon Wireless

does not support problems associated with Wi-Fi networks.

Verizon Wireless Customer Care will not be able to assist you. Please see the

Help file for details.

In most cases connecting to a private Wi-Fi network is a simple process and you can use VZAccess Manager instead of

the Wi-Fi client you would normally use. If you have any problems doing this try the recommendations in the section on

Wi-Fi Troubleshooting.

4.5 USING DIAL UP CONNECTIONS

This section is only applicable if you are using a WWAN Device that supports Dial-Up connections (a

wireless phone and cable or a PC Card).

You can make wireless copies of existing dial up accounts on your system. This will wirelessly enable them and allow you

to connect to them wirelessly.

To launch the copy utility, select "Options", "Dial-up Accounts" then "Copy".

Click on the connection or connections you want to copy and click on the "OK" button.

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The new connection will have a suffix of "(Wireless)" and will be set to use your wireless phone as the modem. If the

utility is unable to automatically recognize your existing area code and number, the existing number will be displayed, and

you will be prompted to enter the area code and number. The utility configures the new wireless connections to always

dial 11 digits, so that they will work locally and also in other digital data coverage areas.

If it is determined that the connection might benefit by further optimization, an additional connection with a "(Wireless

Optimized)" suffix, will also be created. This connection may connect faster. If you have trouble with the "(Wireless

Optimized)" connection, you can delete it from your dial-up networking folder and use the "(Wireless)" connection.

Note: Some applications, such as AOL and JUNO, have Dial-Up Networking connections that can't be used directly from

VZAccess Manager or Dial-Up Networking. Copies of these connections will not work with your wireless phone, since the

original connections do not work by themselves. In most cases the original connections or the software can be configured

to use your wireless phone or CDMA PC Card as a modem. For the easiest way to configure AOL to work with your

wireless phone, see the section on Configuring AOL.

To delete connections:

If you are using Windows 95, 98, or ME you can access Dial-Up Networking from VZAccess Manager by selecting

"Options", "Dial-up Accounts", "Edit". To delete a connection, click on it to select it, and press the delete key.

Windows 2000 and XP users can access Dial-Up Networking from VZAccess Manager by selecting "Options", "Control

Panels", "Network and Dial-up Connections", right click on the desired connection and select "Delete".

4.6 TXT MESSAGING

VZAccess Manager supports TXT Messaging for PC Cards only, some PC Cards do not support TXT Messaging.

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Receiving TXT Messages

xAll of your TXT messages will appear at the list box at the top of the TXT messaging view. By default, all sent

and received messages will appear.

xTo view only certain messages, click on the 'View' toolbar button and select 'Received Messages', 'Sent Messages'

or 'All Messages'.

xIf you are in the TXT Messaging view and a new message arrives, the message will automatically appear in the

list and be displayed in bold.

xTo view a long TXT message, select the message in the list view. The details of the message will appear below

the list.

xIf you are not in the TXT Messaging view and a new message arrives, a TXT icon will appear in the status bar

showing that new messages are available. There is also a TXT preference option that can automatically switch

VZAccess to the TXT view when new messages arrive. By default, this feature is turned off.

xTo reply to an inbound message, select the message and press the 'Reply' toolbar button. The phone number of

the sender will be populated in the send area below. Enter your new message and press the 'Send' button to

send the message.

xTo forward an inbound message, select the message and press 'Forward' toolbar button. The message will be

populated in the send area below prefixed with a "FW:". Press the 'Send' button to send the message.

xTo resend a sent message, select the message and press the 'Resend' toolbar button. The phone number and

message will be populated in the send area below. Press the 'Send' button to send the message again.

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Sending TXT Messages

xTo Send a TXT to an individual or multiple Verizon Wireless messaging subscribers, simply enter a Verizon

Wireless 10-digit mobile number or click on the To button to open your Contact List. Separate each address with

a comma, (Ex: 4529067334, 6594556321).

xTo Send a TXT to one of the entries in your Contact List, click the 'To' button to open the Contacts window.

Simply double click on the name of the user and that individual will automatically be added to the 'Send To' field.

Holding down the 'Ctrl' key while you click names from the lists will allow you to select multiple names at once.

xThe phone number and the message field are required.

xThe Character counter counts up from 0 to 160 and counts all of the characters typed in the message field.

xClick the 'Send' button.

TXT Contacts

The Address Book allows you to store the names and mobile numbers of your personal contacts.

To create a personal contact:

xFrom the Contact List dialog, press the 'Add' button.

xEnter the full name of the contact into name into the 'Name' field.

xEnter either the 10-digit mobile number into the 'Mobile 1' field.

xThe 'Mobile 2' field can be used to enter a second mobile phone number. This is used if the individual sends you

a message from this number. You will see the user's name next to the inbound message instead of the phone

number.

xClick the 'OK' button. The contact name will now display in the list.

To edit a personal contact:

xClick a name from the list and press the 'Edit' button.

xMake the necessary changes and click the 'OK' button.

xClicking the 'Cancel' button will not save any changes you have made.

x Clicking the 'Delete' button will remove that name from your list.

Some PC Cards do not support storing of Contacts.

5 VZACCESS MANAGER PREFERENCES

This section will cover the preferences that are common to both WWAN and Wi-Fi usage. The next two sections will

cover preferences unique to WWAN and Wi-Fi.

5.1 GENERAL PREFERENCES

This section will cover the preferences that are common to both WWAN and Wi-Fi. The next two sections will cover

preferences unique to WWAN and Wi-Fi.

Options Tab

Click on "Tools", then "Preferences. . . ".

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Only show preferred wireless networks at start up: This only applies to Wi-Fi networks. If checked, at startup, only

networks in your Preferred list on the Wi-Fi tab are displayed (networks you have connected to in the past) otherwise, all

detected networks are displayed.

Display advanced Wi-Fi network information: This only applies to Wi-Fi networks. If checked, additional information

will be displayed for Wi-Fi networks such as the channel, MAC address and type of security.

Minimize Application into tray: With this option selected, when you minimize VZAccess Manager, instead of taking up

space in your taskbar, it will just disappear. You can get it back by double clicking on the tray icon , alternatively

you can right click in the icon and select "Show Application". You can minimize the main window of VZAccess Manager by

selecting the minimize icon ( ) in the upper right corner of the main window.

Show popup status windows by tray: Enables status notification in a pop up window above the task bar that displays

for a few seconds whenever connection status changes.

Run VZAccess Manager at Startup: Selecting this option adds VZAccess Manager to the Windows Startup group,

unchecking it removes VZAccess Manager from the startup group.

Automatically close conflicting applications: With this option selected, VZAccess Manager will automatically close

any application it recognizes that is known to prevent it from working correctly. For example, it may close the client

software that was supplied with your Wi-Fi card, if it's known to conflict with VZAccess Manager controlling your Wi-Fi

card.

For Wi-Fi, Passwords, and VPN options see section on Wi-Fi Specific Settings.

For WWAN and Venturi options see section on WWAN Specific Settings.

Updates Tab

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This feature allows VZAccess Manager to automatically check for software updates. If an update is available, you will be

notified of it's size and approximate download times if using NationalAccess, BroadbandAccess, Quick 2 Net or any Wi-Fi

connection.

You will be given the choice to download or cancel. If you select download, you will be presented with a display that

shows the progress as the update is downloading with the option to cancel if desired. You do not need to download the

updates wirelessly; you can use any connection to the Internet. Note: If you download the updates wirelessly,

normal usage charges apply.

You can allow the software to check automatically for updates, daily, weekly (default), or monthly. It only checks when

the application is running and when it detects that you are connected and able to access to the Internet. If desired, you

can select "Manually" and the software will only check for updates when you select "Update Now" (pictured above), or

you when you select, from VZAccess Manager's main screen, "Help", "Check for Updates".

5.2 WWAN SPECIFIC SETTINGS

WWAN Preferences

Click on "Tools", then "Preferences. . . ".

WWAN Options

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Show wireless device battery instead of PC battery: If you only selected to detect and install Wi-Fi when installing

VZAccess Manager, VZAccess Manager will display the PC's battery status in its main window. If you are using a WWAN

device and this option is selected, the battery level of your WWAN device will be displayed when your device is connected

and detected by VZAccess Manager, as well as when you connect and disconnect using your WWAN device. Battery

Status cannot be updated while you are connected. You can refresh the status when you are not connected, by selecting

"Tools", "Refresh Signal Levels" from VZAccess Manager's main window. Some phones fail to accurately report their

battery level to VZAccess Manager and some WWAN devices such as PC Cards do not use batteries, so you can use this

option to display the PC's battery instead.

Set Options . . . : This is used to set various connect options. See below.

Automatically Connect: If desired, you can select to have VZAccess Manager automatically connect to Verizon Wireless

NationalAccess - BroadbandAccess or NationalAccess at application startup.

Show non-wireless accounts in list: If you select this option all of your dial up accounts will show up in VZAccess

Manager's list of accounts, allowing you to use VZAccess Manager to launch them instead of Dial-Up Networking. With

this option unchecked, the only connections that are displayed in VZAccess Manager's list of accounts, are the Verizon

Wireless NationalAccess - BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection, (depending on your

wireless phone/device capabilities) and any Wireless connections you have created, manually or with the Copy Accounts

Wizard. If VZAccess Manager is also configured for Wi-Fi, these connections will also be displayed when in coverage of

the hot spot.

Do not prompt for user name and password: If you are only using the Verizon Wireless NationalAccess -

BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection, this setting has no effect. If you created

Wireless connections to dial into other networks or have existing connections you are going to launch using VZAccess

Manager, checking this option will skip the screen that normally asks for your user name and password. For this to work

you will have had to connect previously, successfully saving your user name and password.

Security Setup...: This is used to lock/unlock the PC Card as well as change the lock code on the PC Card. This option

is only available for PC Cards.

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Connect Tab

When you select the "Set Options" button from the screen above, the following options will appear ("Tools",

"Preferences", "WWAN tab", "Set Options. . . "):

Do not open my browser: With this option selected, when you connect to a WWAN network, VZAccess Manager will

not automatically launch your default web browser.

Open my browser to my default home page: With this option selected, when you connect to a WWAN network

(NationalAccess - BroadbandAccess, NationalAccess or Quick 2 Net), VZAccess Manager will automatically launch your

default web browser and your home page will load.

Open my browser to this URL: With this option selected, when you connect to a WWAN network (NationalAccess -

BroadbandAccess, NationalAccess or Quick 2 Net), VZAccess Manager will automatically launch your default web browser

but do it in such a way that the URL you specify will load instead of your home page.

Turn off graphics: If you select this it will turn of graphics in Internet Explorer.

Turn off audio: If you select this it will turn off audio in Internet Explorer.

With these options off, web pages will load faster but you will have to right click and select "show picture" for any

pictures you want to see. With the added performance of the Venturi compression software when using the Verizon

Wireless NationalAccess - BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection, most users prefer to

see graphics and have audio support, so the default setting for both options is unchecked.

Run program on connection: This allows automatically running a program when you use VZAccess Manager to

connect to a WWAN network. Select the browse button,, to browse to the desired application you want to run when

you connect to a WWAN network using VZAccess Manager. The application will run for all WWAN connections made from

VZAccess Manager.

VPN Tab

The following options exist on the VPN tab ("Tools", "Preferences", "WWAN" tab, "Set Options. . . ", "VPN" tab):

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VPN Client: VZAccess Manager automatically detects if certain VPN clients like Microsoft, Cisco, CheckPoint, etc are

installed on the computer and allows you to select the one you wish to use. Check with your network administrator to

setup your VPN connection.

If the VPN client you wish to use does not appear in the list, you can select Other VPN Application

Other VPN Application: This allows running a VPN program when VZAccess Manager connects to a network. Enter the

full path to an executable, or select the browse button,, to find the path to the desired application.

Security Setup

When you select the "Security Setup" button from the screen above, the following options will appear

("Tools", "Preferences", "WWAN tab", "Security Setup. . . "):

This option is only available for PC Cards.

Lock code: Enter your 4 digit lock code (default is the last 4 numbers of PC Card’s phone number) and select Ok to lock

or unlock the PC Card.

Change Lock Code: This is used to change the 4 digit lock code on the PC Card

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Current lock code: Enter your current 4 digit lock code.

New lock code: Enter your new 4 digit lock code.

Confirm new lock code: Re-type the new 4 digit lock code.

Venturi Tab

The last WWAN specific option is the "Venturi" tab ("Tools", "Preferences", "Venturi" tab):

The Venturi compression software works in the background between your computer and Venturi compression servers on

the Verizon Wireless network to improve your performance when using the NationalAccess - BroadbandAccess,

NationalAccess or Quick 2 Net (14.4 kbps) connection. This option is selected by default and allows VZAccess Manager to

automatically turn the Venturi compression software on when you use VZAccess Manager to connect via

BroadbandAccess, NationalAccess or Quick 2 Net, and off when you disconnect.

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Unselecting "Compress and accelerate WWAN connections" will cause VZAccess Manager to no longer toggle the Venturi

compression software on and off when using BroadbandAccess, NationalAccess or Quick 2 Net. The recommendation is to

leave this option selected because it helps in most cases. There are some rare situations where you may get better

performance by turning the compression software off, so the option is available. You can also control the compression

client through its user interface.

5.3 WI-FI SPECIFIC SETTINGS

The following options are available if you selected "detect Wi-Fi" device during setup. If you have added a Wi-Fi device

after having installed VZAccess Manager, you can select "Options", "Run Wizard" to run the setup wizard again.

If you connect your Wi-Fi device after VZAccess Manager has been started and you are in coverage of a Wi-Fi network,

selecting "Options", "Refresh Networks" will cause VZAccess Manager to recognize your Wi-Fi device (and WWAN if

connected) and scan for available networks.

Wi-Fi Preferences

The options relevant to Wi-Fi are found on the "Options" tab and the "Wi-Fi" tab under preferences. Select "Options" then

"Preferences".

The first relevant tab is the Wi-Fi tab.

Wireless adapters: In the rare case you have more than one Wi-Fi adapter, you can select the Wi-Fi adapter you are

using. If your adapter does not appear, try upgrading to the latest available drivers from the Wi-Fi device manufacturer.

Automatically connect to preferred networks: If desired, you can select to have VZAccess Manager automatically

connect to your preferred Wi-Fi networks when they are detected.

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Automatically switch from WWAN to Wi-Fi: Requires that "Automatically connect to preferred networks" is selected.

When you select this option to automatically switch from WWAN to Wi-Fi

VZAccess Manager will disconnect your WWAN connection (NationalAccess - BroadbandAccess, NationalAccess, or Quick 2

Net (14.4 kbps)) and automatically connect via Wi-Fi when a preferred Wi-Fi network is detected. WWAN connections are

only relevant if using a 1XRTT/CDMA wireless phone and cable or an 1XEVDO/1XRTT/CDMA PC Card.

Preferred Networks: When you connect to or add Wi-Fi networks they will appear in this list. If using the

"Automatically connect" feature VZAccess Manager will try to connect to the networks in the order they appear in this list.

Move Up: Changes the priority of the Wi-Fi networks you have added or connected to in the past. This option is only

available when you have two or more Wi-Fi networks in the Preferred list.

Move Down: Changes the priority of non Verizon Wireless Wi-Fi networks you have added or connected to in the past.

This option is only available when you have two or more Wi-Fi networks in the Preferred list.

Add: Used to manually add Wi-Fi network. If you select "Add" you will have to enter the network's name and indicate if it

is password protected. The only time you would need to use the "Add" feature would be if the Access Point providing the

Wi-Fi coverage does not broadcast its network name (SSID). The easiest way to add a network that broadcasts its

network name is to select the Wi-Fi network connection when it appears, and then select "Connect". If it is password

protected you will be prompted to enter your WEP (Wired Equivalent Privacy) key.

Note: If you manually add a Wi-Fi network, when VZAccess Manager finds it, its signal strength will be displayed to the

right of the network name when you are within coverage of that network. If you incorrectly entered the name, the signal

strength will never indicate any signal.

Note that with certain Wi-Fi adapters the signal strength for Wi-Fi networks is not accurate until you connect to

the network.

Edit: If you select a connection in the Preferred Network list, the Edit button will become active. Pressing it will provide

you with three additional tabs that will be discussed below.

Remove: This will remove any other Wi-Fi networks you have added or connected to in the past. Just select the network,

then select "Remove".

Network Tab

From the Wi-Fi tab (above, "Tools", "Preferences", "Wi-Fi" tab) if you select a network listed under "Preferred Networks"

then select the "Edit" button or if you select the "Add" button, one of the following options will be displayed:

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The following options exist on the Network tab:

Network Name: On the Network tab, for private networks you can edit or enter the Network name and specify if it is a

closed network. Note: The name has to match the network to work. If the network broadcasts its SSID, instead of

manually adding it, select the Wi-Fi network connection when it appears, and then select "Connect". If it is password

protected you will be prompted to enter your WEP (Wired Equivalent Privacy) key.

Note: The name has to match the network to work. Note that this name is case sensitive when entering it.

Set Password: This option allows you to modify, delete or enter your Wi-Fi WEP keys for a private Wi-Fi network.

Connect Tab

The following options exist on the Connect tab ("Tools", "Preferences", "Wi-Fi" tab, select "Add" or a network in the

"Preferred Network" list and "Edit", then "Connect"):

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Do not open my browser: With this option selected, when you connect to a Wi-Fi network, VZAccess Manager will not

automatically launch your web browser.

Open my browser to my default home page: With this option selected, when you connect to a Wi-Fi network

VZAccess Manager will automatically launch your web browser and your default home page will load.

Open my browser to this URL: With this option selected, when you connect to a Wi-Fi network, VZAccess Manager will

automatically launch your web browser but do it in such a way that the URL you specify will load instead of your home

page.

Disable IE Proxy settings for this connection: This option provides an automatic method to turn off proxy settings

when connecting to a Wi-Fi network. This would typically be used if you normally use proxy settings at work to access the

Internet and you wanted to access the Internet directly via Wi-Fi without using VPN (Virtual Private Networking) software.

Run program on connection: This allows automatically running a program when you use VZAccess Manager to

connect to a Wi-Fi network. Select the browse button to browse to the desired application you want to run when you

connect to a Wi-Fi network using VZAccess Manager. The application will run for all Wi-Fi connections made from

VZAccess Manager.

VPN Tab

The following options exist on the VPN tab ("Tools", "Preferences", "Wi-Fi" tab, select "Add" or a network in the

"Preferred Network" list and "Edit", then "VPN"):

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VPN Client: VZAccess Manager automatically detects if certain VPN clients like Microsoft, Cisco, CheckPoint, etc are

installed on the computer and allows you to select the one you wish to use. Check with your network administrator to

setup your VPN connection.

If the VPN client you wish to use does not appear in the list, you can select Other VPN Application

Other VPN Application: This allows automatically running any VPN program when you use VZAccess Manager to

connect to the Wi-Fi network you added or edited. Select the browse button to browse to the desired VPN application you

want to run when you connect to the Wi-Fi network you added or edited, using VZAccess Manager. If you have a shortcut

you normally use to launch your VPN application you may want to right click on it and select properties to see where the

program is located and how it's named.

Option Tab

The last tab in Preferences that has Wi-Fi specific settings is the Options tab ("Options", "Preferences", "Options"):

Only show preferred wireless networks at start up: This only applies to Wi-Fi networks. If checked, at startup, only

networks in your Preferred list on the Wi-Fi tab are displayed (networks you have connected to in the past) otherwise, all

detected networks are displayed. You also have the option in the main screen of VZAccess Manager of selecting "Show All

Networks" when only preferred networks are displayed and you have the option to select "Show Preferred" networks

when VZAccess Manager is set to show all detected networks.

Display advanced Wi-Fi network information: This only applies to Wi-Fi networks. If checked, additional information

will be displayed for Wi-Fi networks such as the channel, MAC address and type of security.

The rest of the features on this tab are explained in the section on Setting Your Preferences.

5.4 TXT MESSAGING SETTINGS

The following options are available for PC Cards only that support TXT Messaging.

TXT Messaging Preferences

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Click on "Tools", then "Preferences. . . ".

Incoming message options

xOpen TXT window on arrival of new message: VZAccess Manager will automatically switch to the TXT view

when a new message arrives

xPlay sound on arrival of new messages: A sound file (.WAV) can be selected to play when new messages

arrive.

Outgoing message options

xMessage delivery duration: The duration of time that the Verizon Wireless network will attempt to deliver the

message. The default is a duration of 1 week.

Confirmations: The following confirmation dialogs can be turned on or off:

xWarn before deletion of messages

xConfirm deletion of messages

xConfirm sent messages

6 ADDITIONAL FEATURES

In addition to the basic features mentioned in previous sections, VZAccess Manager has the additional features listed

below.

6.1 THE STATUS BAR

The details of your current connection can be seen in the status bar at the bottom of the VZAccess Manager interface.

This status bar is always visible when the interface is fully expanded. For information on minimizing the VZAccess

Manager interface, see the section "

Minimizing the Interface

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Connection Status

The text on the top left portion of the status bar above the "Verizon Wireless" text reflects your current state. During an

active connection, this text will change to "Connected". If you are not connected, it will display "Not Connected".

WWAN PC Card Status Area

The text that reads "Verizon Wireless" can change to the following:

xDevice not inserted - Your WWAN PC Card is removed from the laptop.

xDevice not activated - Your PC Card needs to be activated. Select Activate from the Options menu.

Coverage

For PC Cards, an icon will display if you are in NationalAccess or BroadbandAccess coverage. Hover the mouse to see the

tool tip showing the name of the current network.

New TXT

If your device supports TXT messaging, an icon appears on the status bar to show that you have a new TXT message

waiting. Double click on the icon to jump to the TXT view to see the message.

Throughput

The amount of data that you have sent and received since the current network connection was initiated can be seen by

holding the mouse over the green up and down arrows on the right side of the status bar.

Battery Level

The current battery level of your mobile phone can be seen on the right side of the status bar.

Elapsed Time

The amount of time that has elapsed since the current network connection was initiated is tracked on the lower right side

of the status bar.

Roaming Status

VZAccess Manager displays Roaming status for PC Cards. These icons will show on status bar in these scenarios:

Icon Status

Roaming

Extended Network

No icon displayed Home Network

6.2 THE TOOLBAR BUTTONS

The "Networks" button

Displays all of your available wireless connections and networks. Please refer to the Connecting section earlier.

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The "Usage" button

Provides a concise session log of your network activity. Click on a column heading to sort the log. This window also

displays the total number of sessions as well as the total time connected.

The information displayed in the Usage log can be customized using the controls that appear just below the list.

To view only the connection history of a specific network type, check the "Selected connection" checkbox and select the

desired type from the drop-down list. To view only the connections made during a specific interval, check the "Date

range" checkbox and specify the date in the "From:" and "To:" fields.

To export this log as a CSV file, click the Export button that is immediately above the log. To clear the log, press the

Clear button. Note that clearing the log cannot be undone.

The "Apps" button

Add applications here that you want easy access to while connected to the wireless Internet. VZAccess Manager will pre-

load into this view links to Verizon Wireless web sites, and any Microsoft Office applications you have loaded on your

computer.

The "TXT" button

The TXT button allows you to send short text messages to any other wireless device that supports SMS. Note that this

button is only available when using a wireless device that supports TXT Messaging.

The "Web" button

Launches the default web browser on your computer.

The "Email" button

Launches the default email application on your computer.

The "Support" button

Displays a variety of help options available to you. Click this button to find assistance with a problem, to explore the full

range of VZW products and services, or to contact Verizon Wireless.

6.3 MINIMIZING THE INTERFACE

The VZAccess Manager interface can be minimized to take up as little screen real estate as possible. To minimize the

interface, select "Minimum" from the "View" menu.

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To return the VZAccess Manager interface to the normal size, select "Minimum" from the "View" menu again.

6.4 THE TOOLS MENU

Control Panels: From this menu you have access to your systems "Modem", "Network and Dial-Up Connections", and

"Internet" control panels. You can also see all control panels by selecting "All".

Dial-Up Accounts: Add, edit, or copy wireless dial-up accounts.

x Add Wireless: This is used to create a wireless dial-up connection from scratch.

x Add Other: This is used to create a regular dial-up connection from scratch.

x Edit: This is used to edit properties of any dial-up connection.

x Copy: See section on Using Dial-Up Connections.

Note: These options are only applicable if using a WWAN device (Wireless Phone and cable or 1xRTT/CDMA PC

Card) that supports dial-up accounts.

6.5 THE OPTIONS MENU

Refresh Networks: This causes VZAccess Manager to verify devices connected and to scan for available Networks. Use

this feature if you connected your equipment after launching VZAccess Manager. Pressing the F6 function key can also

access this option.

Refresh Signal Levels: This causes VZAccess Manager to query signal levels and update its display. This will also

update the battery display for your WWAN device if it is not in an active data session. Signal levels are automatically

refreshed when you launch VZAccess Manager, connect or disconnect. Pressing the F5 function key can also access this

option.

Statistics: If you selected to detect and install Wi-Fi during installation, there will be a Wi-Fi statistics tab with additional

information and tools that are helpful in the event any troubleshooting of the connection is required. You can view key

statistics including bandwidth and your IP address information, release your IP address, renew your IP address. If you

selected to detect and install a WWAN device during installation, there will be a Statistics tab that will show data speeds

during a session when using the WWAN device. Quick 2 Net is capable of data speeds bursting up to 14.4 Kbps.

NationalAccess delivers typical speeds of 60 to 80 kbps, bursting up to 144 kbps. BroadbandAccess provides broadband-

like speeds (up to 1.54 Mbps). There is also a "My Computer" tab; this tab has key information about your computer that

may be helpful in troubleshooting any problems that may occur. It also has the option of being e-mailed to Verizon

Wireless Technical Support.

Test WWAN Device: Retrieve and display detailed information about your WWAN device (Wireless phone and cable or

1xEV-DO/1xRTT/CDMA PC Card) such as manufacturer, model, version, etc. Also, see the current battery (not with PC

cards) and signal strengths. This information can be valuable when troubleshooting a problem.

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Run Wizard: Runs the Setup Wizard again. Useful if you need to reconfigure VZAccess Manager to use a new mobile

handset or PC Card.

6.6 THE HELP MENU

Contents: Launches this help file. You can also access this help file from your installation CD.

Check for Updates: Can be used with any connection to the Internet to check for software updates for VZAccess

Manager. Note: If downloading an update wirelessly, normal usage charges apply - see Update Options in Setting Your

Preferences.

Device Support Page: Takes you to the Verizon Wireless device support page that contains information about wireless

devices, useful tips and hardware manuals.

E-mail Verizon Wireless Support: This option will attempt to launch your mail client with the default address to e-mail

Verizon Wireless Support.

About VZAccess Manager: Displays the software version.

7 SETTINGS IN OTHER APPLICATIONS

This section describes special settings that might be required to use them over the Verizon Wireless wireless network.

7.1 SYNC APPLICATIONS

Palm Incorporated's HotSync® and Microsoft Corporation's ActiveSync® are used for Personal Digital Assistants (PDAs).

These programs are used to synchronize files between a laptop or desktop PC and the PDA. These programs may conflict

with your WWAN device. If you have any problems using your WWAN device, try turning these programs off as explained

below:

To turn HotSync On & Off

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Right click on the HotSync® icon in your task tray and the menu below will appear. Click on "Local Serial" and "Local

USB" to remove the check marks. This effectively disables HotSync® and if it is causing a conflict this will allow your

WWAN device to work. You can repeat this process to put the check marks back to re-enable HotSync®. If you are using

an early version of HotSync®, you may not be able to uncheck the "Local" options without first checking "Modem" or

"Network." If this is the case, you can always select "Exit" to close HotSync® and launch it from the Start Menu the next

time you need it.

To turn Windows CE Services On & Off

For the original Windows CE services: Right click on the Windows CE Services icon in your task tray and select/deselect

"Enable Serial Connection." Make sure it is unchecked for Mobile Office and checked when you want to sync your

Windows CE based PDA.

For Microsoft ActiveSync®:Right click on the ActiveSync® icon in your task tray and select "Connection Settings".

Select/deselect "Allow serial cable or infrared connection to this COM port:" and "Allow USB connection with this desktop

computer". Make sure they are unchecked if you are having trouble connecting with your WWAN device and restore

them to their original settings when syncing your PDA. Click "OK" when finished.

7.2 PROXY SETTINGS

Most corporations go through a proxy server to access the Internet via the corporate network. If you wish to access the

internet directly through the Verizon Wireless BroadbandAccess, NationalAccess or the Quick 2 Net (14.4 kbps)

connection, proxy settings must be turned off. If you are connecting to your corporation's network using VPN (Virtual

Private Networking) and your corporation uses proxies, then you would need the correct proxy settings to be able to

access the Internet. For exact details on the proxy settings needed when accessing your corporate network, contact your

corporate network technical support department if you need additional assistance.

Performance, when accessing the Internet directly, is improved because you eliminate any overhead of the VPN client.

Also for the NationalAccess - BroadbandAccess, NationalAccess and Quick 2 Net (14.4 kbps) connection, if the Venturi

compression software is installed, it will also increase performance when you are accessing the Internet directly. When

using a VPN client, it creates a secure connection to your corporate network and prevents accessing the Venturi

compression servers on the Verizon Wireless network, so Venturi is of no value when you are using VPN.

Proxy settings if using Internet Explorer (version 5 and newer)

If you are using proxy settings, when connected to a corporate network via your Network adapter, they will be entered

under LAN settings. These settings apply to devices that appear to windows as Network adapters - this includes Wi-Fi

adapters as well as your Network adapter. You can access the LAN Settings by doing the following:

Step 1: In Internet Explorer, select "Tools", "Internet Options".

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Step 2: Then select the "Connections Tab" and "LAN Settings".

If your company uses proxy settings they will appear here.

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Step 3: If you are only using Wi-Fi connections without VPN and you want to access the Internet directly, you would

uncheck the first three options to turn proxy settings off. If using VPN and if the settings are present you would leave

them. To restore the settings you would navigate back to this screen and recheck any boxes you had unchecked. If using

a WWAN device, the NationalAccess - BroadbandAccess, NationalAccess and Quick 2 Net (14.4 kbps) connections from

within VZAccess Manager have no proxy settings associated with them by default. This means you can access the

Internet directly using these connections but if you connect via VPN and your company requires proxy settings, you will

not be able to access the Internet when connected via VPN. Performance is better if you drop your VPN connection when

you want to access the Internet directly, but, if desired, you can record all the settings on this screen and on the screen

that appears when you select the "Advanced" button, then enter these settings in the properties for your WWAN

connections (NationalAccess - BroadbandAccess, NationalAccess, Quick 2 Net (14.4 kbps)). Note: If desired, you can have

proxy settings automatically turned off when you connect using Wi-Fi connections - See Wi-Fi Specific Settings.

Step 4: If you need to enter proxy settings for the NationalAccess - BroadbandAccess, NationalAccess or Quick 2 Net

(14.4 kbps) connection that is used by VZAccess Manager, you would select the connection from the "Connections" tab in

the previous step and select "Settings". The exact names of the connections used by VZAccess Manager are

"NationalAccess - BroadbandAccess", "NationalAccess" and "Quick 2 Net (14.4kbps)". (If you need to navigate to this tab,

from Internet Explorer's main screen, select "Tools", "Options" as shown in Step 1 and then the "Connections" tab.)

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Step 5: The settings will be displayed. You can now enter the same proxy settings you recorded in Step 3, if you desire

to use VPN and your proxy settings with these connections. If necessary also enter the information recorded from the

screen that appears after selecting the "Advanced" button. To disable proxy settings for these connections you would

have to uncheck the "Use proxy server . . ." box. Proxy settings must be disabled to access the Internet directly when

using these connections without VPN.

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Proxy Settings if using Internet Explorer 4.x:

In Internet Explorer 4.x, proxy settings are global and have to be turned off when accessing the Internet directly through

the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection and back on if required by

your company when using their network to access the Internet or when using VPN.

Step 1: Right-click on the Internet Explorer icon and go to properties (or if Internet Explorer is already open go to View

then Internet Options...).

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Step 2: Click on the "Connection" tab. Uncheck the box labeled "Access the Internet using a proxy server" then click

"OK" or "Apply". You may now access the Internet through the Verizon Wireless BroadbandAccess, NationalAccess or

Quick 2 Net (14.4 kbps) connection.

When you wish to access the Internet through your corporate network proxy server, you must repeat these steps,

checking the box labeled "Access the Internet using a proxy server." If your proxy setting is incorrect for the

connection you are using, you will get an error whenever you try to go to any site.

Proxy Settings if using Netscape Navigator 4.0 and higher:

In Netscape Navigator 4.0 and higher, proxy settings are global and have to be turned off when accessing the Internet

directly through the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection and back

on if required by your company when using their network to access the Internet or when using VPN.

Step 1: From within your browser, go to "Edit" then "Preferences".

Step 2: Click on the "+" beside "Advanced" then "Proxies". Next select "Direct connection to the Internet" and click "OK."

You may now access the Internet through the Verizon Wireless BroadbandAccess, NationalAccess, or Quick 2 Net (14.4

Kbps) connection.

Reminder: When you wish to access the Internet through your corporate network proxy server, you must repeat these

steps, selecting "Manual proxy configuration" then clicking "OK." If your proxy setting is incorrect for the

connection you are using, you will get an error whenever you try to go to any site.

7.3 INSTRUCTIONS FOR AOL USERS

AOL supports using other connections to the Internet, so it can be used with the Verizon Wireless

BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection.

Note:

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If you installed AOL after installing the Verizon Wireless Mobile Office Software or if you upgraded to a new version of

AOL and are having trouble accessing web pages. Click here to see how to resolve this issue in our troubleshooting

section.

For instructions on how to configure AOL versions 8.0 or earlier, see the On-Line help.

7.3.1 AOL Version 9

AOL supports using other connections to the Internet, so it can be used with the Verizon Wireless

BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection.

Note:

If you installed AOL after installing the Verizon Wireless Mobile Office Software or if you upgraded to a new version of

AOL and are having trouble accessing web pages, click here to see how to resolve this issue in our troubleshooting

section.

When using the AOL interface, Venturi is unable to compress your Internet traffic, however, Venturi compression will

occur if you launch and use your web browser.

Configuring AOL Version 9

Step 1: Right click on the AOL icon in your task tray, and then click on "Auto Start Options..."

Step 2: Select "Don't use any Auto Start options", and then click the "OK" button. (We have found it to be more reliable

to manually launch AOL, rather than to use the Auto Start options.)

Step 3: The first time you run AOL (version 9), after setting your wireless device up as a modem, you may get the

following screen; select "OK" to proceed. If you do not get this screen go to Step 6.

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Step 4: AOL will attempt to detect how it might be able to connect.

Step 5: Once AOL detects a way to connect, select "Cancel"

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Step 6: From the sign on screen select "Sign On Options"

Step 6: Select "Expert Setup"

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Step 7: Select "Add Location"

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Step 7: For the location name enter "Verizon Wireless" and then select "Next".

Step 8: If "Other Dial-up ISP or LAN" is available select it then select "Next" and go to Step 10. If this option is not

available, select "(Manually add a connection device)" and then select "Next".

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Step 9: Select "Other Dial-up ISP or LAN" then select "Next".

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Step 10: Select "Next"

Step 11: Select "Next"

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Step 12: Even though AOL reports the location has been created, you must click on "Sign On to AOL Now" to save the

changes. Since you are not actually connected to the Internet, AOL will not actually be able to sign on, but it will save

your changes.

Step 13: Select "Close" when you get the following error message. This completes configuring AOL to work with any

connection to the Internet, including BroadbandAccess, NationalAccess and Quick 2 Net (14.4 kbps).

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Using AOL Version 9 with your Mobile Office Connections

To use AOL with the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection, select the

desired connection from VZAccess Manager's main window and select "Connect".

Once connected, launch AOL. From your sign on screen, select "Verizon Wireless" for the location and sign on. (Note:

You can set VZAccess Manager to automatically launch AOL when you get connected. See section on Wi-Fi Specific

Settings and WWAN Specific Settings. Check the box to "Run program on connection:", then click the button to

browse and select aol.exe, it should be located in your "C" drive in an America On Line folder, under the "Program Files"

folder).

Note: If you normally use a landline modem rather than connecting wirelessly, just remember to change the location

back to the one you normally use. Then change it back to "Verizon Wireless" when you use the Verizon Wireless

BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection.

Reminder: To disconnect the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection,

click on the "Disconnect" button in VZAccess Manager. (Signing off AOL will not end the call.)

7.4 USING E-MAIL WITH VZACCESS

POP3 E-mail

You can use the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection to access your

POP3 e-mail account if your e-mail provider allows access through other providers (many do). If your provider restricts

access to their outgoing mail server you will get an error message similar to the one below if you are attempting to send

mail.

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Most send mail servers are not accessible from various connections to the Internet. You usually have to be connected to

the e-mail provider's network to access their mail server and most e-mail providers require authentication (a user name

and password). The reason everyone has had to resort to this is that without these measures, anyone can use a send

mail server to send massive amounts of unwanted junk e-mail. If you are having trouble sending e-mail - this also

includes replying and forwarding, and you are getting an error message similar to that shown above, then your send mail

server can not be accessed from the Verizon Wireless network.

For customers in this situation, Verizon Wireless has made available a send mail server that you can use in place of the

one you normally use. All that is required is that you have a TXT messaging capable Verizon Wireless phone or device and

TXT messaging service, visit www.vtext.com and establish a profile there by selecting "Join Up" and completing the form.

You will be asked to enter your 10 digit mobile number. A TXT message will be sent to your handset or device and will

be used to establish your password. Most Verizon Wireless PC cards can receive TXT messages. Most Verizon Wireless

phones are TXT messaging capable. If you have a PC Card that is not capable of receiving TXT messages and you have a

Verizon Wireless phone that is, you can use it to establish a profile on www.vtext.com as described above.

To use the Verizon Wireless Send Mail Server, you will edit your existing Mail account settings and change the outgoing

mail server you are currently using. In place of your existing Send Mail Server, enter smtp.vzwmail.net, select "My server

requires authentication" and using the 10 digit mobile number you used to establish your profile on www.vtext.com,

enter the 10 digit mobile number@vzwmail.net (i.e. 6145551212@vzwmail.net) for the Send Mail Server user name. For

the password, use the password you established for www.vtext.com. You will also be able to use this server when

connected to the Internet from various providers eliminating the need to change this setting when you switch from being

connected to the Internet through Verizon Wireless and by various other means. If you need to know where these

settings normally are in your e-mail client, check with your e-mail provider. For your convenience the settings for Outlook

Express® are as follows:

Step 1: Select "Tools", "Accounts".

Step 2: Select your default account, then "Properties".

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Step 3: Select the "Servers" tab. In the "Outgoing mail (SMTP):" field enter "smtp.vzwmail.net" without quotes. In the

"Outgoing Mail Server" section at the bottom, select "My server requires authentication", then select "Settings".

Step 4: Select "Log on using", then using the 10-digit mobile number you used to establish your profile at

www.vtext.com, enter the 10-digit mobile number@vzwmail.net for the account name (i.e. 6145551212@vzwmail.net).

For the password, enter the password you established on www.vtext.com. Select "Remember password". Select "OK",

"Apply", "OK", "Close" to get back to the Outlook Express® main screen. It may take up to two hours for your

www.vtext.com credentials to be valid on the smtp.vzwmail.net server. Once they are valid, you should be able to send

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mail using the Verizon Wireless Send Mail Server (also referred to as a SMTP - Simple Mail Transport Protocol Server),

when you are connected to the Internet, wirelessly or via other means.

Additional important notes about the Verizon Wireless Send Mail Server:



x There is no monthly charge for this service.



x Message Limits are as follows: 2MB Message Size, 100 Recipients per message.



x Customers that are identified as using this server to generate SPAM messages (what most would consider unsolicited

junk e-mail) will be denied access to this server (e-mail messages will not be sent).



x If you are using an e-mail client other than Outlook® or Outlook Express® and it fails to work with the Verizon

Wireless Send Mail server, it may not support authentication correctly. Try using Outlook Express® if you have any

problems. If it works and your e-mail client does not, check to see if any updates are available for your e-mail client.



x NOTE: Credentials established on www.vtext.com may take up two hours before they will work on the

smtp.vzwmail.net server. If your credentials work on www.vtext.com but not on the smtp.vzwmail.net server, try

again after two hours.

Web Based E-mail

If you currently do not have e-mail software, or if you do not have a text messaging capable Verizon Wireless device or

phone, you can sign up for web based e-mail at any of the popular portal sites, such as http://www.yahoo.com, or

http://www.msn.com. You may also search for other e-mail providers from any of these pages.

8 TROUBLESHOOTING

WWAN (CDMA/1XRTT)

Wi-Fi

8.1 WWAN (CDMA/1XRTT/1XEVDO)

When installing VZAccess Manager, it was not able to find the WWAN device (wireless phone and cable or

1xEV-DO/1XRTT/CDMA PC Card).

xIf using a wireless phone and cable make sure it is powered ON and securely connected.

xIf using a wireless phone and cable, try powering it OFF, then ON again.

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xIf using a WWAN (1xEV-DO/1XRTT/CDMA) PC Card, try removing it and reinserting it.

xIdentify any software that uses the serial port on your computer or other USB devices (such as Microsoft

Windows CE services, ActiveSync and Palm HotSync) and exit all of these programs. See Turning Sync

Applications On and Off.

xMake sure that the auto-answer feature of any fax software you are using is disabled.

xCheck with your computer manufacturer to verify your serial port or USB port is enabled and properly

configured.

xIf using a USB cable be sure to follow the documentation supplied with it to get it installed as a serial port or

USB modem, before installing the VZAccess Manager software. If you have done this, also try disconnecting

the USB cable from the PC and the wireless phone, then reconnect it and try again.

xIf you have installed VZAccess Manager before, it is recommended to uninstall “Merlin V620 CDMA EV-DO

Device Driver” under Add/Remove programs of Control Panel first, and then install this new VZAccess

Manager

If you are using a NationalAccess capable wireless phone and cable, verify the serial port speed setting on the

phone is set to 19,200 or 115,200. If your serial port supports 115,200 or 230,400, VZAccess Manager will

automatically set the phone to the best speed setting. See your wireless phone's manual for instructions on how

to do this. If your wireless phone does not have a speed setting, power it OFF, then ON again.

I get connected, but I can't get to any web sites.

xIf you are using VPN (Virtual Private Networking) you may require proxy settings on the BroadbandAccess,

NationalAccess and Quick 2 Net (14.4 kbps) connections if you wish to access the Internet when connected to

a corporate network through VPN. To see if this is the case disconnect from your VPN and see if you can

access the Internet directly. For additional information see Turning Proxy Settings On and Off.

xIf you are using a PC provided by your employer it's possible they might be using Microsoft's Winsock Proxy or

a similar program that enforces Proxy settings without having to enter any proxy settings in your web

browser. If this is the case, you will only be able to access the Internet when using VPN. To access the

Internet directly you will have to disable the Winsock Proxy. Usually these applications have an icon in Control

Panel that allows turning them on and off. Check with your Network Administrator if you think this might be

the case.

xAn application may be causing a conflict with the Venturi compression software. To verify this, and possibly

correct the problem, Venturi can be disabled from the appropriate preferences tab.

I can't load a specific page.

You can try turning Venturi off to load a page that is causing a problem and then turn it back on to continue

browsing. You do this by accessing the main user interface by double clicking on the "V" icon in the task tray or

by right clicking on it and selecting "Open". Click the button under "Venturi Mode:", to turn Venturi "OFF", click it

again to return it to "AUTO" ("ON" if configured for manual control).

I can receive e-mail but cannot send e-mail using my e-mail program.

Some Internet Service Providers require that you be connected through them to access their mail server to send

e-mail. See section on E-mail Options.

My computer, during installation or normal use:

1. locks up or crashes when attempting to dial.

2. mouse does not work properly when I try to use my Mobile Office wireless phone or device.

xRefer to your computer manual for help in managing your serial COM ports and USB ports, to resolve potential

resource conflicts.

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xExit any applications that may use serial ports or USB ports, that might be causing a conflict and try again.

xRemove any PC Card (PCMCIA) modems in your computer while using your wireless phone and cable or 1xEV-

DO/1XRTT/CDMA PC Card, and try again.

My connection fails immediately, or I get a "Call Failed" message on the display of the wireless phone.

xIf using a wireless phone and cable, check the battery strength indicator on the display of your wireless

phone. Low power may cause loss of signal.

xRaise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital

coverage. If you are not within the digital coverage area, wait until you are back in Verizon Wireless digital

coverage to place your call. Try to connect again.

xTry powering the wireless phone OFF, then ON again. If using a PC Card you can remove it and reinsert it.

Then try to establish your session again.

My connection fails, and I am getting a "Signal Faded" message on the display of my wireless phone.

xRaise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital

coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital

coverage area to place your call.

xTry to establish your session again.

My communication software shows that I am connected, but my wireless phone does not.

xDepending on your device and your NationalAccess or BroadbandAccess plan, your data session may

disconnect during a dormant state. See your Calling Plan brochure for details. Select disconnect,

then connect again

xYour call may have been disconnected due to a network anomaly. Disconnect and try to establish your session

again.

xIf you are unable to establish a session using the NationalAccess - BroadbandAccess or the NationalAccess

connection, try the Quick 2 Net (14.4 kbps) connection. (Note: Quick 2 Net and Dial Up connections may

be charged differently than NationalAccess or BroadbandAccess sessions. Please check your

Calling Plan brochure for details.)

I get disconnected while using Mobile Office, or while dialed in to my corporate network.

xRaise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital

coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital

coverage area to place your call.

xCheck the battery strength indicator on the display of your wireless phone. Low power may cause loss of

signal.

xTry to establish your session again.

xMake sure the data cable between your wireless phone and your computer is securely connected to both

devices.

xYour corporate network or Internet service provider may have disconnected you. If the problem persists,

contact your Internet service provider or corporate network administrator for support.

xCheck your application software setup to see if it has an inactivity timeout. Increase the timeout to match your

needs.

When I launch VZAccess Manager:

1. my wireless phone powers off.

2. the levels reported for Battery or Signal level are incorrect.

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xSome wireless phones do not support the commands used to determine the battery and signal levels. If the

display of the phone differs with what is displayed in VZAccess Manager use the information displayed on the

phone.

xYou can set VZAccess Manager to display the PC's battery level instead of the battery level of the wireless

device. This will resolve the powering off issue if it is occurring. See WWAN Specific Settings.

xAlso keep in mind the battery levels in VZAccess Manager cannot update when the wireless phone is in use.

The default setting is to query the wireless phone when the program starts, right before you establish a

session and when you disconnect. So the levels are a snapshot; they do not constantly update. You can

refresh the levels when you are not in a session by selecting "Tools", "Refresh Signal Levels" from VZAccess

Manager's main screen.

I get "There is no dial tone" while trying to connect, using my wireless phone

or it seems as if the wireless phone is not being recognized at all.

xTry powering the wireless phone OFF, then ON again. If using a PC Card you can remove it and reinsert it.

Then try to establish your session again.

xRaise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital

coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital

coverage area to place your call.

xNote: There is a known issue with some Kyocera 2035s, which will cause this symptom if you receive or miss a

call then connect the wireless phone to your PC and attempt to use your Quick 2 Net (14.4 kbps) connection.

Powering the wireless phone OFF and then back ON will reset the phone, allowing you to use it. If you take

the wireless phone in for service, the phone's software can be upgraded to the latest version to resolve this

issue.

xIf you are using a NationalAccess capable wireless phone and cable, verify the serial port speed setting on the

phone is set to 19,200 or 115,200. If your serial port supports 115,200 or 230,400, VZAccess Manager will

automatically set the phone to the best speed setting. See your wireless phone's manual for instructions on

how to do this. If your wireless phone does not have a speed setting, power it OFF, then ON again.

xIf using a USB cable, be sure you connected it to the same port it was connected to when you configured

VZAccess Manager. You can reset the USB drivers by unplugging and reconnecting the USB cable. If

necessary, from VZAccess Manager's main screen you can select "Tools", "Run Wizard" to run the setup

wizard again to redetect and configure the phone.

Venturi stopped working after I installed software provided by my service manufacturer.

The Venturi compression software is configured to be turned on and off by the VZAccess Manager when using

the NationalAccess - BroadbandAccess, NationalAccess, or Quick 2 Net (14.4 kbps) connection. Verizon

Wireless only supports VZAccess Manager and does not support application software that may be provided by

the device manufacturer.

Every time I try to establish a NationalAccess -BroadbandAccess or NationalAccess connection, it fails.

xMost likely, you are outside of NationalAccess and BroadbandAccess coverage. If this is the case, you can try

the Quick 2 Net (14.4 kbps) connection.

xIf you feel you may have incorrectly entered your wireless telephone number during initial setup, from the

menu bar select "Options" and then "Run Wizard". After the wizard finishes, try connecting again.

After installing Venturi or another application I can no longer browse web pages connected to any network

or I get a blue screen on start up.

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Typically this is caused by an existing conflicting application that is using a feature from Microsoft called Layered

Service Provider (LSP) sometimes also referred to as transparency. Venturi uses LSP by default but can be

reconfigured to eliminate the use of LSP to resolve the conflict. Consult the Venturi documentation on how to do

this.

8.2 WI-FI

When installing VZAccess Manager, it was not able to find the Wi-Fi device.

xVerify that the client that came with the Wi-Fi device can talk to it. If it can't, contact the Wi-Fi device

manufacturer for assistance getting it to work with the client it comes with. Then try VZAccess Manager again.

xCheck with the Wi-Fi device manufacturer to see if newer drivers are available. If they are, download and

install them.

xIf using a Wi-Fi PC Card, try removing it and reinserting it.

xOn Windows 2000 and XP, this can happen if you do not have administrative rights. Check with your IT

department, if you have one, to see if they limited your user rights. If they have, you will need their assistance

to run the setup wizard with administrative rights. You can access the setup wizard from VZAccess Manager's

main screen by selecting "Tools", "Run Wizard".

When installing VZAccess Manager, a dialog appeared stating that a feature in the Cisco® Aironet® Client

needed to be enabled.

xA simple configuration change is required to the Cisco® Aironet® Client to allow VZAccess Manager to work

properly. Select, "Start", "Programs", "Cisco Systems", "Aironet Client Utility (ACU)", "Select Profile", then

select "Use Another Application to Configure My Wireless Settings", and "Apply".

When installing VZAccess Manager, a dialog appeared stating "You will need to upgrade your Wi-Fi card

drivers before running this program. . ."

Check with the Wi-Fi device manufacturer to see if newer drivers are available. If they are download and

install them.

I get connected, but I can't get to any web sites.

xIf you are using VPN (Virtual Private Networking) you may require proxy settings to access the Internet when

Wi-Fi connections. To see if this is the case disconnect from your VPN and see if you can access the Internet

directly. Also if you are not using VPN and you have proxy settings set, they will prevent you from accessing

web pages. For additional information see Turning Proxy Settings On and Off.

xIf you are using a PC provided by your employer, it's possible they might be using Microsoft's Winsock Proxy

or a similar program that enforces Proxy settings without having to enter any proxy settings in your web

browser. If this is the case you would only be able to access the Internet when using VPN. To access the

internet directly you would have to disable the Winsock Proxy. Usually these applications have an icon in

Control Panel that allows turning them on and off. Check with your Network Administrator if you think this

might be the case.

xAn application may be causing a conflict with the Venturi compression software. To verify this, and possibly

correct the problem, Venturi can be disabled from the appropriate preferences tab.

I'm unable to connect using Wi-Fi.

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xA low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting

again.

xThis can happen when your computer fails to successfully obtain an IP address. Try performing a release and

renew by selecting the following from VZAccess Manager's main screen: "Session", "Statistics", "Wi-Fi" tab.

The "Address type" should show "Assigned by DHCP". If it shows "Automatic Private Address" you have not

been assigned an IP address from the Wi-Fi network. Select "Release", then "Renew".

xTry selecting "Disconnect" and then connect again.

I can receive e-mail but cannot send e-mail using my e-mail program.

Some Internet Service Providers require that you be connected through them to access their mail server to send

e-mail. See section on E-mail Options.

I connected OK, everything was working, then everything stopped working.

xA low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting

again.

xIf necessary, try disconnecting and reconnecting.

My connection was lost.

A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting

again.

I can't get VZAccess Manager to work with my private Wi-Fi Network.

xFirst verify that the client that came with the Wi-Fi device works with your private network. If it doesn't,

contact your Wi-Fi device provider and or the device provider of your network equipment.

xIn the section on Wi-Fi specific settings there are options to manually add a Wi-Fi network if it does not

broadcast its Network ID (SSID) which would prevent it from appearing in VZAccess Manager. There is also

an option to enter / edit your WEP (Wireless Equivalent Privacy) password if your network requires one. If it

was incorrectly entered, it could prevent you from connecting.

xThe issue may be related to using WEP security and your specific Wi-Fi adapter. You may want to temporarily

test your network without WEP to determine if this is the case. If it works without WEP and fails using WEP,

please e-mail Verizon Wireless Tech support with your computer and Wi-Fi device info by doing the following:

From VZAccess Manager's main screen select "Session", "Statistics", "My Computer" then "E-mail Technical

Support". Please also include in the body of the e-mail your computer brand, model and any Wi-Fi device

information you have - built in device or PC Card, brand and model. We will pass this information on to Smith

Micro for consideration in a future version. Use the client that came with your device if you have this

issue. Also please be aware that Verizon Wireless does not support problems associated with Wi-

Fi networks. Customer Care will not be able to assist you.

Wi-Fi Statistics Support Tool

xFrom VZAccess Manager's main screen select "Session", "Statistics", then the Wi-Fi tab.

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This tool displays signal strength, all relevant IP address information with additional details by selecting

"Details". It also provides the ability to release your existing IP address and request a new one by selecting

"Release", then "Renew". This procedure is a common troubleshooting step as explained in some of the

symptoms and solutions listed above.

The "Details. . ." option will display the following information:

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9 PRODUCT SPECIFICATION

In This Section

xTechnical and Environmental Specifications

9.1 TECHNICAL SPECIFICATION

This section outlines the technical and environmental specifications of your V620

Name: V620

Model Number: V620

Approvals: FCC

Dimensions: 122 x 54 x 5 mm

Wireless Network Verizon Broadband

PC Card Standard: Type II PC Card

3.3V

TABLE 1

Technology: 1xEV-DO

Band Designation: 1xEV-DO 1900Mhz

Cellular Band: CDMA 800Mhz

PCS Band: CDMA 1900Mhz

Power Output/Transmit

Power

Class 4 (+21dBm)

TABLE 2

9.2 ENVIRONMENTAL SPECIFICATION

Operating Temperature -20° Celsius to+70° Celsius

Storage Temperature -40° Celsius to +85° Celsius

Relative Humidity 95% maximum – Non Condensing

Vibration 147 m/s2 (15Gpeak) 10hz-2000hz

TABLE 3

10 SAFETY REGULATIONS

In This Section

xWireless Communication

xSafety and Hazards

xRegulatory Information

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This section will inform you of the important safety measures you should be aware, including the standards that the

modem complies to.

10.1 WIRELESS COMMUNICATIONS

Important Notice

Due to the transmission and reception properties of wireless communications, data can occasionally be lost or delayed.

This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio

transmission path. Although data loss is rare, the environment where you operate the modem may adversely affect

communications. Variations in radio signal strength are referred to as fading. Fading is caused by several different factors

including signal reflection, the ionosphere, and interference from other radio channels. Verizon Wireless or its partners

will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received

with the V620 PC Card, or failure of the V620 PC Card to transmit or receive such data.

10.2 SAFETY HAZARDS

Do not operate the V620 in an environment that may be susceptible to radio interference resulting in danger specifically;

¾Areas where prohibited by the law

oFollow any special rules and regulations and obey all signs and notices. Always turn off the host device

and remove the modem from the card slot when instructed to do so, or when you suspect that it may

cause interference or danger.

¾Where explosive atmospheres may be present

oDo not operate your modem in any area where a potentially explosive atmosphere may exist. Sparks in

such areas could cause an explosion or fire resulting in bodily injury or even death. Be aware and comply

with all signs and instructions.

oUsers are advised not to operate the modem while at a refueling point or service station. Users are

reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage and

distribution areas), chemical plants or where blasting operations are in progress.

oAreas with a potentially explosive atmosphere are often but not always clearly marked. Potential locations

can include gas stations, below deck on boats, chemical transfer or storage facilities, vehicles using

liquefied petroleum gas (such as propane or butane), areas where the air contains chemicals or particles,

such as grain, dust or metal powders, and any other area where you would normally be advised to turn

off your vehicle engine.

¾Near Medical and life support equipment

oDo not operate your modem in any area where medical equipment, life support equipment, or near any

equipment that may be susceptible to any form of radio interference. In such areas, the host

communications device must be turned off. The modem may transmit signals that could interfere with

this equipment.

¾On an aircraft, either on the ground or airborne

oIn addition to FAA requirements, many airline regulations state that you must suspend wireless

operations before boarding an airplane. Please ensure that the host device is turned off and your modem

is removed from the card slot prior to boarding aircraft in order to comply with these regulations. The

modem can transmit signals that could interfere with various onboard systems and controls.

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¾While operating a vehicle

oThe driver or operator of any vehicle should not operate a wireless data device while in control of a

vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some

countries, operating such communications devices while in control of a vehicle is an offence.

10.3 REGULATORY NOTICES

Federal Communications Commission Notice (FCC -- United States)

Electronic devices, including computers and wireless modems, generate RF energy incidental to their

intended function and are therefore subject to FCC rules and regulations.

This equipment has been tested to, and found to be within the acceptable limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is operated in a residential environment.

This equipment generates radio frequency energy and is designed for use in accordance with the manufacturer’s user

manual. However, there is no guarantee that interference will not occur in any particular installation. If this equipment

causes harmful interference to radio or television reception, which can be determined by turning the equipment off and

on, you are encouraged to try to correct the interference by one or more of the following measures:

xReorient or relocate the receiving antenna

xIncrease the separation between the equipment and the receiver

xConnect the equipment into an outlet on a circuit different from that to which the receiver is connected

xConsult the dealer or an experienced radio/television technician for help

This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the

following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH

ACTION MAY VOID THE WARRANTY. THE V620 PC CARD MODEM OEM IS FACTORY TUNED. NO CUSTOMER

CALIBRATION OR TUNING IS REQUIRED. CONTACT VERIZON WIRELESS TECHNICAL SUPPORT FOR

INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE.

FCC CAUTION: Any changes or modification not expressly approved by the party responsible for compliance could void

the user’s authority to operate this equipment.

EXTERNAL ANTENNA: This device has been approved for use with external antennas with no more than 5dBi of Gain.

Please note that the user must maintain a minimum distance of 20cm from the external antenna while in use.

MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are

not expressly approved by Verizon Wireless, Inc. may void your authority to operate the equipment.

10.4 RF EXPOSURE/SPECIFIC ABSORPTION RATE (SAR) INFORMATION

This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves.

FCC Equipment Authorization ID: PKRNVWV620

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Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure

limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government.

These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population.

The guidelines are based on standards that were developed by independent scientific organizations through periodic and

thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety

of all persons, regardless of age and health.

The exposure standard for wireless devices including mobile phones and wireless modems uses a unit of measurement

known as the Specific Absorption Rate, or SAR. Tests for SAR are conducted using standard operating positions reviewed

by the FCC with the device under test transmitting at its highest certified power level in all frequency bands. Although the

SAR is determined at the highest certified power level, the actual SAR level of the phone or modem while operating can

be well below the maximum value. This is because the phone or modem is designed to operate at multiple power levels

so as to use only the power required to reach the network. In general, the closer you are to a wireless base station

antenna, the lower the power output.

Before this device is made available for sale to the public, it must be tested and certified to the FCC that it does not

exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in

positions and locations (for example, at the ear or worn on the body) as required by the FCC for each model.

THE FCC HAS GRANTED AN EQUIPMENT AUTHORIZATION FOR THIS WIRELESS MODEM WITH ALL REPORTED SAR

LEVELS EVALUATED AS IN COMPLIANCE WITH THE FCC RF EXPOSURE GUIDELINES. THE HIGHEST SAR VALUE FOR

THIS MODEM WHEN TESTED FOR COMPLIANCE AGAINST FCC STANDARDS WAS 1.33W/kG.

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11 LIMITED WARRANTY AND LIABILITY

Warranty Period: Products & Accessories - 90 days (in each case from the date of invoice).

Novatel Wireless warrants that during the Warranty Period the Product will be free from defects in material and

workmanship under normal use.

THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,

WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

NOVATEL WIRELESS’ LIABILITY HERE UNDER IS EXPRESSLY LIMITED TO REFUND OF ALL AMOUNTS PAID TO NOVATEL

WIRELESS FOR ANY DEFECTIVE UNITS OF PRODUCT, WHETHER NOVATEL WIRELESS’ LIABILITY ARISES FROM ANY

BREACH OF EXPRESS WARRANTY, REACH OF ANY OBLIGATION ARISING FROM BREACH OF WARRANTY, OR

OTHERWISE WITH RESPECT TO THE MANUFACTURE AND SALE OF ANY UNITS OF THE PRODUCT, WHETHER LIABILITY

IS ASSERTED IN CONTRACT OR TORT, INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY. NOVATEL

WIRELESS SHALL IN NO EVENT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF

ANY KIND OR NATURE DUE TO ANY CAUSE.

Purchaser's exclusive remedy for a claim under this warranty shall be limited to the repair or replacement, at Novatel

Wireless' option, of defective or nonconforming materials, parts or components. The foregoing warranties do not extend

to:

(I) non-conformities, defects or errors in the Products due to accident, abuse, misuse or negligent use of the Products or

use in other than a normal and customary manner, environmental conditions not conforming to Novatel Wireless'

specification, of failure to follow prescribed installation, operating and maintenance procedures,

(II) defects, errors or nonconformities in the Product due to modifications, alterations, additions or changes not made in

accordance with Novatel Wireless' specifications or authorized by Novatel Wireless,

(III) normal wear and tear,

(IV) damage caused by force of nature or act of any third person,

(V) shipping damage,

(VI) service or repair of Product by the Purchaser without prior written consent from Novatel Wireless,

(VII) Products designated by Novatel Wireless as beta site test samples, experimental, developmental, reproduction,

sample, incomplete or out of specification Products, or

(VIII) returned Products if the original identification marks have been removed or altered.

Revision 7/7/05 71

12 GLOSSARY

1xRTT

Short for single carrier (1x) Radio Transmission Technology. A high speed wireless technology based on the CDMA

platform. 1xRTT has the capability of providing broadband-like speeds of up to 144 Kbps. 1xRTT is also referred to as

CDMA2000.

1xEVDO

Part of a family of CDMA2000 1x digital wireless standards. 1xEVDO is a "3G" standard. EVDO stands for "EVolution,

Data-Only". 1xEVDO is based on a technology initially known as "HDR" (High Data Rate) or "HRPD" (High Rate Packet

Data), developed by Qualcomm. The international standard is known as IS-856. 1xEVDO has the capability of providing

broadband-like speeds of average speeds of 300-600 kbps.

Access Point

An interface between a Wi-Fi network and a wired network.

bps

Bits per second – rate of data flow.

Broadband

High-capacity high-speed, transmission channel with a wider bandwidth than conventional copper telephone lines.

Broadband channels can carry video, voice, and data simultaneously.

COM Port

Defines a serial/RS-232 port within the Windows environment. May be physical or virtual.

Dial-Up Connection

A switched network connection established by a computer using an analog data modem over ordinary copper telephone

lines.

Dormancy

A network state that occurs when no data has been transmitted or received after a given amount of time. A network

connection may disconnect during a dormant state.

Firewall

A hardware or software boundary that protects a network or single PC from unwanted outside traffic.

HTTP

Hypertext Transfer Protocol

ISP

Internet Service Provider

Internet Protocol. The mechanism by which packets are routed between computers on a network.

Kilobyte

1024 bytes

Kbps

Kilobits per second – rate of data flow

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LSP

Layered Service Provider – a Microsoft feature

LAN

Local Area Network. A data network confined to limited area with moderate to high data rates. Does not use common

carrier circuits, although may have gateways or bridges to other public or private networks.

Mbps

Megabits per second

Personal Computer

PC Card

A card having physical and electrical characteristics specified by PCMCIA providing extra functionality when inserted into a

mobile PC. Typical examples are modems and network cards. A PC Card type refers to the thickness of the card.

PC Card Slot

A physical slot on a mobile computer, usually located on the side of the machine, which accepts standard sized PC Cards

to enhance the functionality of the machine.

PCMCIA

Personal Computer Memory Card International Association. Defines specifications used for PC Cards. www.pcmcia.org

PDA

Personal Digital Assistant. A handheld device used for organization, notes, address books, etc.

POP3

Post Office Protocol v3. A standard transport protocol used send and receive email.

Proxy

A firewall mechanism that replaces the IP address of a host on the internal (protected) network with its own IP address

for all traffic passing through it.

Serial Connection

A network connection established by a serial device such as a modem. Serial communication between your PC and

modem or other serial devices adhere to the RS-232 standard.

SMS

Short Messaging Service. Short text messages of generally no more than 140-160 characters sent and received by

wireless devices.

SSID

Service Set Identifier. An SSID is also referred to as a Network Name because it is a name that identifies a Wi-Fi network.

Most access points broadcast their SSID.

Sync

To compare and synchronize two or more sources of data.

TCP/IP

Transmission Control Protocol / Internet Protocol

URL

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Uniform Resource Locator

USB

Universal Serial Bus. A connection type for computer peripherals such as a printer, mobile phone, etc.

VPN

Virtual Private Network. A way to communicate through a dedicated server securely to a corporate network over the

Internet.

WAN

Wide Area Network. A network which uses common carrier-provided lines. Contrasts with LAN.

WEP

Wired Equivalent Privacy. A security protocol for wireless local area networks (WLANs) defined in the 802.11b standard.

WEP is designed to provide the same level of security as that of a wired LAN.

Wi-Fi

Wireless Fidelity. A generic term used to describe any type of 802.11 (a, b, g) network.

WWAN

Wireless Wide Area Network

WWAN Device

Wireless Phone and cable or 1xEVDO/1xRTT/CDMA PC Card.

WWW

World Wide Web

13 TRADEMARKS AND SERVICE MARKS

Verizon Wireless is a trademark of Verizon Trademark Services LLC, and the other trademarks, logos, and service marks

(collectively the "Trademarks") used in this help file are the property of Verizon Wireless or their respective owners.

Nothing contained in this help file should be construed as granting by implication, estoppel, or otherwise, a license or

right of use of Verizon Wireless or any other Trademark displayed in this help file without the written permission of

Verizon Wireless or its respective owner.

VZAccessSM is a service mark of Verizon Wireless

Quick 2 NetSM is a service mark of Verizon Wireless.

VenturiTM is a trademark of Venturi Wireless.

QuickLink® is a registered trademark of Smith Micro Software, Inc.

Microsoft®, Hotmail, MSN®, ActiveSync®, Outlook®, Outlook Express® and Windows® are either registered

trademarks or trademarks of Microsoft® Corporation in the United States and/or other countries.

Netscape and the Netscape N and Ship's Wheel logos are registered trademarks of Netscape Communications Corporation

in the U.S. and other countries.

AOL® is a registered trademark of America Online, Inc

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Aironet® , Cisco®, Cisco Systems® are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and

certain other countries.

HotSync® is a registered trademark of Palm, Inc.

The names of actual companies and products mentioned in this help file may be the trademarks of their respective

owners.

General Dynamics Itronix IX-NW620 IX-NW620 CDMA/EV-DO User Manual USERS MANUAL 2

General Dynamics Itronix Corporation IX-NW620 CDMA/EV-DO USERS MANUAL 2

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