HM Electronics 1402 Wireless headset User Manual Installation Instructions

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Document ID	2230465
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Document Description	Users Manual
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Date Submitted	2014-04-01 00:00:00
Date Available	2014-04-01 00:00:00
Creation Date	2014-01-28 10:24:22
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Document Lastmod	2014-02-14 11:48:47
Document Title	Installation Instructions
Document Creator	Microsoft® Word 2010
Document Author:	Marvin Hand

Wireless Drive-Thru Audio system
Installation Instructions
HM Electronics, Inc.
14110 Stowe Drive
Poway, CA 92064 USA
Phone: 800-848-4468
Fax: 858-552-0172
Website: www.hme.com
HME# 400G682 Rev 1 1/28/14
Table of Contents
1.
1.1
1.1.1
1.1.2
1.2
1.2.1
1.2.2
1.2.3
1.3
1.3.1
1.3.2
1.3.3
EQUIPMENT DESCRIPTION...................................................................................................................................... 1
Base Station Features ........................................................................................................................................................ 2
Front Panel ........................................................................................................................................................................ 2
Rear and Side Panels ......................................................................................................................................................... 3
Headset Features ............................................................................................................................................................... 4
Controls and Indicators ..................................................................................................................................................... 4
Correct Wearing of Headsets ............................................................................................................................................ 5
Battery Removal and Replacement ................................................................................................................................... 5
Battery Charger ................................................................................................................................................................. 6
Battery Charger Power Adapter for Use in the United States ........................................................................................... 6
Battery Charger Power Adapter for Use Outside the United States .................................................................................. 6
Battery Charging ............................................................................................................................................................... 7
2.
2.1
2.2
2.2.1
2.2.2
PREPARATION FOR INSTALLATION ..................................................................................................................... 8
Tools Required .................................................................................................................................................................. 8
Interference Prevention ..................................................................................................................................................... 8
Electrical Interference ....................................................................................................................................................... 8
Radio Frequency (RF) Interference ................................................................................................................................... 9
3.
3.1
3.1.1
3.1.2
3.1.3
3.1.4
3.1.5
3.1.6
3.2
3.3
3.3.1
3.3.2
3.4
3.5
3.6
EQUIPMENT INSTALLATION ................................................................................................................................. 10
Base Station Installation .................................................................................................................................................. 10
Install Antennas on Base Station ..................................................................................................................................... 12
Connect Base Station Power Supply ............................................................................................................................... 12
Register Headsets to Base Station ................................................................................................................................... 13
Walk Test for Best Transmission/Reception ................................................................................................................... 15
Mount Base Station on Wall ........................................................................................................................................... 15
Install Remote Antenna Kit (if needed)........................................................................................................................... 15
Cable Pulling................................................................................................................................................................... 17
Outside Microphone and Speaker Installation and Cable Connections ........................................................................... 17
Install DM5 Microphone ................................................................................................................................................. 18
Install SP10 Speaker ....................................................................................................................................................... 19
Optional SP2000A Speaker/Microphone Installation .......................................................................................................... 21
Optional External Vehicle Detector Installation ............................................................................................................. 22
Optional HME Vehicle Detector Board (VDB) Installation ........................................................................................... 22
4.
4.1
4.2
4.2.1
4.2.2
4.2.3
4.2.4
4.2.5
4.2.6
4.3
4.3.1
4.3.2
4.3.3
4.3.4
4.3.5
4.3.6
BASE STATION SETTINGS ...................................................................................................................................... 23
Settings Status ................................................................................................................................................................. 23
Basic Installer Setups ...................................................................................................................................................... 24
Lane Configuration ......................................................................................................................................................... 25
Auto-Hands-Free............................................................................................................................................................. 25
Speaker Post .................................................................................................................................................................... 26
Configure Menus............................................................................................................................................................. 26
ClearSound...................................................................................................................................................................... 27
Diagnostics...................................................................................................................................................................... 27
Advanced Installer Setups ............................................................................................................................................... 28
Phone .............................................................................................................................................................................. 28
Line In/Out Routing ........................................................................................................................................................ 29
Radio Options ................................................................................................................................................................. 29
Vehicle Tone ................................................................................................................................................................... 30
Save Installer Settings ..................................................................................................................................................... 30
Language Selection ......................................................................................................................................................... 30
HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of
its installation and / or operating publications from their original English versions.
© 2014 HM Electronics, Inc.
The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.
US Patent 7,920,539 B2
4.3.7
4.4
4.4.1
4.4.2
4.4.3
4.5
4.5.1
4.5.2
4.5.3
4.5.4
4.5.5
4.5.6
4.5.7
4.5.8
4.5.9
4.5.10
4.5.11
4.6
Restore Defaults .............................................................................................................................................................. 31
Network Settings ............................................................................................................................................................. 32
Basic Network Settings ................................................................................................................................................... 32
Advanced Network Settings ............................................................................................................................................ 34
Email / Texting ............................................................................................................................................................... 37
User Settings ................................................................................................................................................................... 39
Vehicle Detection............................................................................................................................................................ 39
Operator Mode ................................................................................................................................................................ 40
Message Center ............................................................................................................................................................... 41
Volume Adjustments ....................................................................................................................................................... 58
Register Headsets ............................................................................................................................................................ 59
Service ............................................................................................................................................................................ 59
Store Settings .................................................................................................................................................................. 60
Installer Setup ................................................................................................................................................................. 67
Network .......................................................................................................................................................................... 67
Diagnostics...................................................................................................................................................................... 67
Early Warning Setting ..................................................................................................................................................... 67
PC Navigation ................................................................................................................................................................. 68
5.
6.
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
SYSTEM FUNCTIONAL CHECK ............................................................................................................................. 70
ROUTINE OPERATION ............................................................................................................................................. 71
Changing Headset Languages ......................................................................................................................................... 71
Obtaining Headset Status ................................................................................................................................................ 71
Single-Lane Operation (one speaker post in one lane) ................................................................................................... 72
Dual-Lane Operation (two lanes with one speaker post in each lane) .............................................................................. 73
Tandem Operation (two speaker posts in one lane)......................................................................................................... 74
Internal Communication.................................................................................................................................................. 75
Speed-Team Operation.................................................................................................................................................... 76
Wired Backup System ..................................................................................................................................................... 76
Message Center Operation .............................................................................................................................................. 76
7.
8.
9.
10.
11.
11.1
11.2
11.3
IN CASE OF PROBLEMS ........................................................................................................................................... 77
TO SET BASE STATION FOR SPANISH OR FRENCH LANGUAGE OPERATION ....................................... 80
EQUIPMENT SPECIFICATIONS ............................................................................................................................. 81
BLOCK DIAGRAM ..................................................................................................................................................... 82
BASE INTERFACE DESCRIPTION ......................................................................................................................... 83
Audio Circuit Board ........................................................................................................................................................ 83
Switcher Circuit Board .................................................................................................................................................... 84
Vehicle Detector Circuit Board (Optional) ..................................................................................................................... 84
12.
13.
13.1
13.1.1
13.1.2
13.2
13.2.1
13.2.2
13.2.3
WIRING DIAGRAMS.................................................................................................................................................. 86
APPENDIX .................................................................................................................................................................... 97
Dual-Lane Installer Setup ............................................................................................................................................... 97
Split B ............................................................................................................................................................................. 97
Dedicated Mode .............................................................................................................................................................. 97
Dual-Lane Message Center Settings ............................................................................................................................... 98
Customer Greeter Messages ............................................................................................................................................ 98
Reminder Messages ........................................................................................................................................................ 98
Alert Messages ................................................................................................................................................................ 98
Figures and Diagrams
dFigure 1. EOS | HD standard equipment ...................................................................................................................................... 1
Figure 2.
Figure 3.
Figure 4.
Figure 5.
Figure 6.
Figure 7.
Figure 8.
Figure 9.
Figure 10.
Figure 11.
Figure 12.
Figure 13.
Figure 14.
Figure 15.
Figure 16.
Figure 17.
Figure 18.
Figure 19.
Figure 20.
Figure 21.
Figure 22.
Figure 23.
Figure 24.
Figure 25.
Figure 26.
Figure 27.
Base station front panel features ..................................................................................................................................... 2
Base station rear panel features....................................................................................................................................... 3
Headset control buttons and indicator lights ................................................................................................................... 4
Correct wearing of the headset ....................................................................................................................................... 5
Headset battery-release button ........................................................................................................................................ 5
Battery charger power adapter connection ...................................................................................................................... 6
Changing plug in international power adapter ................................................................................................................ 6
AC50 features and battery status guide........................................................................................................................... 7
Typical drive-thru store layout...................................................................................................................................... 10
Typical tandem, Y-lane and dual drive-thru layouts ..................................................................................................... 11
Antenna mounting ........................................................................................................................................................ 12
Power supply connection to base station ...................................................................................................................... 12
Open base station showing four screw holes ................................................................................................................ 15
Remote antenna mounting on wall bracket ................................................................................................................... 16
DM5 Microphone ......................................................................................................................................................... 18
Placement of DM5 Microphone and foam in the foam enclosure ................................................................................. 18
Microphone unit in typical speaker post installation..................................................................................................... 18
SP10 with gasket and cable connector plug .................................................................................................................. 19
SP10 in speaker post, menu board or enclosure ............................................................................................................ 19
Attach brackets to speaker ............................................................................................................................................ 20
Installing the SP2000A ................................................................................................................................................. 21
SP2000A cable connection ........................................................................................................................................... 21
Typical tandem drive-thru layout.................................................................................................................................. 74
S2 switch on Switcher Board ........................................................................................................................................ 76
Base station internal connectors and controls ............................................................................................................... 79
Typical EOS | HD Base Station block diagram ............................................................................................................ 82
Wiring Diagrams........................................................................................................................................................................... 85
Figure 28.
Figure_29.
Figure_30.
Figure_31.
Figure_32.
Figure_33.
Figure_34.
Figure_35.
Figure_36.
Figure_37.
Figure_38.
Full-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 1 or Single Lane connections) ................. 86
Full-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 2 connections).......................................... 87
Full-Duplex Drive-Thru System with VDB, Switcher Board and IC300 (Lane 1 or Single Lane connections) .......... 88
Full-Duplex Drive-Thru System with VDB, Switcher Board and IC300 (Lane 2 connections) .................................. 89
Full-Duplex Drive-Thru System with VDB, Switcher Board and Microphone (Lane 1 or Single Lane connections) 90
Full-Duplex Drive-Thru System with VDB, Switcher Board and Microphone (Lane 2 connections)......................... 91
Half-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 1 or Single Lane connections) ................ 92
Half-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 2 connections) ......................................... 93
Half-Duplex Drive-Thru System with VDB and Switcher Board (Lane 1 or Single Lane connections) ..................... 94
Half-Duplex Drive-Thru System with VDB and Switcher Board (Lane 2 connections) ............................................. 95
Optional Equipment ..................................................................................................................................................... 96
Illustrations in this publication are approximate representations of
the actual equipment, and may not be exactly as the equipment appears.
IMPORTANT NOTICES
FCC Regulation
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communication. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to correct
the interference at his own expense.
Changes or modifications not expressly approved by HM Electronics, Inc. could void the users
authority to operate this equipment.
The antenna(s) used for the base transmitter must be installed to provide a separation distance of
at least 7.87 inches (20 cm) from all persons, and must not be co-located or operating in
conjunction with any other antenna or transmitter.
This device has been designed to operate with the antennas or antenna kits listed below, and having
a maximum gain of 2dBi. Antennas/Kits not included in this list or having a gain greater than 2dBi
are strictly prohibited for use with this device. The required antenna impedance is 50 ohms.
1. Antenna: NEARSON, S181TR-2450R, 2dBi
2. Antenna Kit: HME, EC20 (P/N G28493-1), 0dBi
3. Antenna Kit: HME, EC10 (P/N G27706-1)
Industry Canada (IC)
This device complies with Industry Canada license exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference received, including interference that may cause undesired
operation of the device.
This device complies with Health Canada’s Safety Code. The installer of this device should
ensure that RF radiation is not emitted in excess of the Health Canada’s requirement.
Information can be obtained at http://www.hc-sc.gc.ca/ewh-sem/pubs/radiation/radio_guidelignes_direct-eng.php
“Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.”
Hereby, HM Electronics, Inc. declares that the EOS|HD is in compliance with the essential
requirements and other relevant provisions of R&TTE Directive 1999/5/EC.
This product operates in the 2400 to 2483.5 MHz frequency range. The use of this frequency
range is not yet harmonized between all countries. Some countries may restrict the use of a
portion of this band or impose other restriction relating to power level or use. You should
contact your Spectrum authority to determine possible restrictions.
Waste Electrical and Electronic Equipment (WEEE)
The European Union (EU) WEEE Directive (2002/96/EC) places an obligation on producers
(manufacturers, distributors and/or retailers) to take-back electronic products at the end of
their useful life. The WEEE Directive covers most HME products being sold into the EU as of
August 13, 2005. Manufacturers, distributors and retailers are obliged to finance the costs of
recovery from municipal collection points, reuse, and recycling of specified percentages per the
WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging which indicates that this
product was put on the market after August 13, 2005 and must not be disposed of with other
waste. Instead, it is the user’s responsibility to dispose of the user’s waste equipment by
handing it over to a designated collection point for the recycling of WEEE. The separate
collection and recycling of waste equipment at the time of disposal will help to conserve natural
resources and ensure that it is recycled in a manner that protects human health and the
environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local authority, your household waste disposal service or the
seller from whom you purchased the product.
1.
EQUIPMENT DESCRIPTION
The EOS|HD is an audio system primarily for use at quick-service restaurants. The
equipment shown below is standard with each EOS|HD. Optional equipment can
be ordered from your local dealer.
As you unpack the EOS|HD, check the packing list for each item to verify receipt of
all equipment and quantities listed.
Figure 1.
EOS | HD standard equipment
Optional Equipment
Equipment
Product Number
Headset
Wireless Headset (listen only)
Battery
Headset Earmuff
Headset Earpiece Cover (disposable)
Microphone
Telephone Interface
Vehicle Detector Board
Vehicle Detector Board (with relay)
Vehicle Detector Loop (underground)
HS6200
HS6000L
BAT51
None
None
DM5
TI6000
VDB102
VDB102R
VDL100
Equipment
Low-Profile Speaker
Ceiling Speaker
Mode Switch (dual lane)
Remote Speed Team Switch
Switcher Circuit Board
Antenna Coverage Extension Kit
Extended Coverage Antenna Kit
Remote Antenna Kit
(with 6 ft / 1.83 meter cable)
Remote Antenna Kit
(with 30 ft / 9.14 meter cable)
Product Number
SP2500LP
MM100
MS10
SW2
None
EC10
EC20
ANT20-6
ANT20-30
IMPORTANT!
Before doing anything else, set up the battery charger and
charge the batteries according to the instructions in section 1.3.
1.1
Base Station Features
The base station is the electronic heart of the EOS|HD. It contains the circuitry
through which all functions of the drive-thru audio system are channeled.
External base station features are shown in Figures 2 and 3. Internal connectors
and controls are shown in EOS|HD.
1.1.1
Front Panel
Display screen
Menu-select
buttons
Help button
Back button
Activity
indicators
Figure 2. Base station front panel features
 The display screen is where all menu selections will be seen for installer setups and
routine operation options. These instructions and the display screens shown are
primarily for single-lane drive-thru operations. For multiple-lane operations, where
additional settings are required, you will be directed to the Appendix.
 The LANE STATUS display will be shown on the base station until you press any of
the buttons to select another display. The display screen will go dark after a period
of inactivity; pressing any button will light it up.
 The menu-select buttons are used to make selections from the menu on the
display screen.
 The Help button can be pushed to obtain information needed in case of problems
with the EOS|HD.
 The Back button can be pushed to go back to the previous menu display.
 The activity indicators light up as follows:
Lane 1 activity (above the line)
― A1 lights up when the A button is pushed on any Lane 1 headset.
― B1 lights up when the B button is pushed on any Lane 1 headset.
― The car above the line lights up when a car is present at the Lane 1 menu board.
Lane 2 activity (below the line)
― A2 lights up when the A button is pushed on any Lane 2 headset.
― B2 lights up when the B button is pushed on any Lane 2 headset.
― The car below the line lights up when a car is present at the Lane 2 menu board.
1.1.2
Rear and Side Panels
Cabinet latches
Reset switch
(recessed)
Antenna
connectors
Screw holes
for mounting
on wall
Figure 3. Base station rear panel features
 When both of the cabinet latches, on top of the cabinet are pressed down at the
same time, the cabinet can be opened by pulling forward and down.
 The antenna connectors are for screw-mounting the enclosed antennas.
 The four screw holes are used to mount the base station on the wall.
 The reset switch is used to perform a soft restart of the base station. It is located
in a small hole on the right side of the base station. To press the reset switch,
carefully push a small pointed object, such as an unfolded paper clip, into the hole.
1.2
Headset Features
1.2.1
Controls and Indicators
Power
light
Power
button
Volume-up
button
Channel “A1”
button
Volume-down
button
Figure 4.
Channel “A2”
button
Transmit
light
Channel “B”
button
Headset control buttons and indicator lights
 Power On
Press and release the power button.
A voice message in the headset will say “headset #, battery full/half/low” and both
the power light and the transmit light will flash red. After a short time, the power
light will change to steady green for Lane 1, and the transmit light will go off. A voice
message will then say “Lane 1 (or 2).”
 Power Off
Press and hold the power button for about two seconds. A voice message
in the earpiece will say “headset off,” and the power light will go off.
 Volume-Up Adjustment — Press and release the volume-up Λ button. Each time
you press the button you will hear a higher pitch beep in the earpiece as the volume
increases. When you reach maximum volume, you will hear a high-pitched double
beep. If you continue holding the volume-up Λ button, the high-pitched beeps will
keep repeating rapidly until you release the button.
 Volume-Down Adjustment — Press and release the volume-down V button. Each
time you press the button you will hear a lower pitch beep in the earpiece as the
volume decreases. When you reach minimum volume, you will hear a low-pitched
double beep. If you continue holding the volume-down V button, the low-pitched
beeps will keep repeating rapidly until you release the button.
1.2.2
Correct Wearing of Headsets
 Wear the headset with the microphone on your right or left side next to your mouth.
 Adjust the headband and microphone boom as needed.
Hold microphone
boom here to adjust
microphone position
Figure 5.
1.2.3
Correct wearing of the headset
Battery Removal and Replacement
Battery-release
button (blue)
Battery
Figure 6.
Headset battery-release button
To change batteries:
When a battery becomes weak, a voice in the headset will say “Change battery.”
When this happens, press the battery-release button and slide the battery out of the
headset as shown in Figure 6.
To replace batteries:
When replacing a battery in the headset, place the end of the battery with the metal
contacts into the headset, in the same position as the battery you removed. Press
the battery carefully in until it snaps in place.
Recharge batteries according to the following instructions.
1.3
Battery Charger
1.3.1
Battery Charger Power Adapter for Use in the
United States
Plug the cord from the +5VDC power adapter into
the top of the battery charger as shown in Figure 7,
and then plug the power adapter into an electrical outlet.
Figure 7. Battery charger power adapter connection
1.3.2
Battery Charger Power Adapter for Use Outside
the United States
An international power adapter is provided with
the battery charger for use in countries outside the
United States. Install the necessary plug on the
adapter as shown in Figure 8. Plug the cord into
the battery charger and then plug the power
adapter into an electrical outlet.
Place tabs on plug into
International
spaces onadapter
adapterplugs
Press button
to release
Slide
Slide plug
and lift out
Figure 8.
Changing plug in international power adapter
plug
1.3.3
Battery Charging
Charge up to four batteries while you are installing the other equipment. Charging
time is about 2.5 hours. When the batteries are fully charged, install them in the
headset as shown in section 1.2.3.
Procedure:
Insert batteries in the charging ports for charging. The batteries can only go into
the charging ports one way. If they do not go in easily, turn them around. DO NOT
force them. Push each battery down into a port until it snaps in place, to be sure it
makes full contact.
Battery Status Lights:






The battery status lights indicate the charging status, as shown on the battery
status guide at the bottom of the battery charger front panel.
A YELLOW LIGHT stays on steady next to each charging port while the port is empty.
Insert a battery in one of the four charging ports until it clicks in place.
A RED LIGHT will stay on next to a battery while it is charging.
A GREEN LIGHT will go on next to a battery when it is fully charged.
If a YELLOW LIGHT is on next to a battery in a charging port, it means the charge
failed. If this happens: (1) Be sure the battery is pushed all the way into the port until
it snaps into place to make contact. (2) Try charging it in a different port. If it charges
this time, the first charging port may be defective. If the battery does not charge in the
second port, replace it with another battery.
Store up to four fully charged batteries in the storage ports.
Battery status
lights
Battery storage
ports
Battery
charging
ports
Battery status
lights
Battery storage
ports
Battery status guide
Figure 9.
AC50 features and battery status guide
2.
PREPARATION FOR INSTALLATION
 About 3 hours are required for the installation.
 Before you begin, coordinate the time of installation with the store owner/manager
to minimize disruption of business.
 Be certain electrical power is available.
 Be certain some type of compatible vehicle detector loop or other vehicle detector
system has already been installed in the drive-thru lane(s).
2.1
Tools Required
 Phillips (cross-point) screwdriver, size #2
 standard (slotted) screwdriver, ⅛ inch (3.2 mm)
 power drill and drill-bit set
fish tape, 100 feet (30 meters)
2.2




wire cutter/stripper
soldering iron
rosin-core solder
electrical tape
Interference Prevention
CAUTION:
Interference may occur if the audio system is not properly installed.
The following types of interference could occur if precautions are not taken during
installation. Read this section carefully before proceeding.
2.2.1
Electrical Interference
Electrical faults in appliances and other electrical equipment can cause interference
such as static, hum, crackling, buzzing and zip sounds in the headset when the
system is active. Interference caused by electrical faults in lighting systems might
not be noticed immediately, since most lighting systems are controlled by a timer or
light-sensing device.
Faulty Wiring or Components:
Faulty components or electrical wiring in menu boards or speaker posts can cause
symptoms identical to those caused by AM interference. Remove power to the menu
board or speaker post at the circuit breaker until the electrical system can be repaired.
Improper Earth Grounds:
Improper earth grounds in the building can cause random buzzing and zip sounds in
the headset when operating in either channel A or B. Placing a surge protector
between the base station AC adapter and the electrical outlet can eliminate the
problem.
In the event of an electrical power outage —
such as from a lightning storm or power generator failure, if you experience problems with your
HME equipment after the electricity comes on again, unplug the equipment and wait 15 seconds,
then plug it back in.
2.2.2





Radio Frequency (RF) Interference
Finding the cause of RF interference is difficult and time-consuming. The following
precautions will help you avoid the most common RF interference problems.
Find the best base station and antenna locations before mounting them.
Solder all joints (including crimp joints) at the speaker location. This is very
important in damp climates
Be certain all connections are tight.
Avoid leaving unshielded wire anywhere in the audio system.
Ground the shield of the outgoing speaker cable. In severe cases of interference,
grounding the shield at the speaker may help.
AM and FM interference may cause similar problems but require different corrective
action. AM interference may increase or decrease at certain times of day, since AM
transmitter power must be reduced in some areas between 5 and 7 PM.
Note the following symptoms carefully to determine the possible cause of
interference. If you need help; in the USA call HME Technical Support at
1-800-848-4468, outside the USA, call your local HME representative.
AM Interference:
Static or hum may be heard in the headset when the system is active. The AM
interference can enter the system through the cables connecting the outside
speaker/microphone to the base station. To block the AM signal, first find out if
there is an AM station in the area, and find out its operating frequency and
transmitter output power. You can then modify the equipment with a network of
inductors and capacitors that will trap the AM signal where it enters the system.
Static, hum and/or voice may be heard in the headset when the system is active or
when transmitting in either channel A or B. The interference can enter the system
at three different locations: the outside speaker cables, the headset/belt-pac
receiver and the base station transmitter. The AM station frequency may completely
suppress or overpower the audio system’s transmitter signal, depending on the
operating frequency, transmitter tower location and output power of the AM radio
station. You may need to move the base station.
FM Interference:
FM interference may cause cracks, pops and other noises to be heard in the headset
when the headset is transmitting on either channel A or B, or when the system is
active.
3.
EQUIPMENT INSTALLATION
These instructions are for installation of standard EOS|HD equipment and most
commonly used optional equipment. Specific instructions may also be enclosed
with optional equipment.
If you haven’t already done so, before proceeding with the installation, plug the battery
charger into an AC electrical outlet and charge all the batteries in it while the other
equipment is being installed. Refer to section 1.3.
3.1
Base Station Installation
Things to consider before and during base station installation
 The base station should be located where, if you stand with your back to the wall, you
can see most of the work area where the headsets will be used.
 The number of walls between the base station and where the headsets will be used
should be minimized.
 Sheets of stainless steel on the walls may shield or reflect radio signals.
 Outside coverage may be needed for Speed Team operation.
 Large windows will allow the signal to pass through and can improve outside coverage.
 The antenna coverage area can be extended with the Remote Antenna Kit.
 If a system is being replaced, it may not be desirable to use the same mounting location
for the base station as used before, but it may be required in some cases.
 If using a power source other than that supplied by HME, the power source must
provide 24 volts DC regulated to +/-5%, be capable of supplying a minimum of 50 watts
of power and be “LPS” rated for safe operation of the unit. The power source must meet
all applicable local regulatory requirements.

A typical drive thru QSR building is set up as shown in Figure 10. The numbers in
the following instructions refer to the location numbers in Figure 10. This drawing
is similar to most store layouts. The base station is typically mounted at location
#1. This is also where old equipment is usually found. The order taker is usually at
location #2 in a high volume store. The order
taker headset signal from location #2 must
penetrate two walls to reach the base at location
#1. Signals from the kitchen must only
penetrate one wall to reach the base at location
#1. If there are large pieces of equipment in the
kitchen or speed-team operation is needed
outside at location #6, location #1 may be a poor
choice for mounting the base. For speed team
operations, the signal would have to penetrate
three walls and get by the kitchen equipment to
reach the base at location #1. Coverage in the
store around location #7 and outside at location
#6 may be poor. Don’t forget to check for a
basement. Signals from basements may not
reach the base at location #1.
Figure 10. Typical drive-thru store layout
10
If outside coverage is not needed, mounting the base at locations #3, #4 or #5 is best.
Headset signals from most work areas would thereby require no wall penetration.
Other work and seating areas may require signals to penetrate one wall. In this case,
the remote antenna kit can be used. The antenna may not need to be mounted far
from the base station unless a large piece of equipment causes a dead spot.
The EOS|HD base uses two antennas to avoid multi-path dropouts. Both antennas
transmit and receive signals. The antenna coverage area can be improved by
mounting one antenna away from the base. The base will select the antenna that
gives the best signal to a particular location.
If outside coverage is required for speed team coverage, mount the base as close as
possible to the wall that faces the desired coverage area. In this case, mounting the
base at location #5 to cover location #6 will minimize wall penetrations. Stores with
a large window near the base will have better outside coverage if the base is facing
the windows. If there are large windows along the wall next to location #6 outside
coverage will be enhanced. Also consider in-store coverage. If the base is located in
the best location for inside and outside coverage, but the coverage outside is still
spotty then the antenna extension cable needs to be run outside the store. In this
case, hanging the antenna under an eve next to the desired area will cover that side
of the store very well. Another approach is to go up through the roof and have the
antenna overlook the desired side area. This approach overcomes obstacles, like
walls, that may shadow the signal when the antenna is at a lower height.
Discuss the location of the base station with the store owner or manager. It should
be mounted less than 10 feet (3 meters) from an available electrical outlet, and away
from grease and large metal objects. Also, it should be mounted near eye level, so
the display screen will be easily visible and the control buttons will be accessible.
The base transmitter antenna(s) must be installed where they will be at least 7.87
inches (20 cm) from all persons, and will not be near any other antenna or
transmitter. The remote antenna kit should be used to extend the coverage area if
needed. See section 3.1.6.
Tandem, Y-Lane or Dual Drive-Thru
For tandem, Y-lane or dual drive-thrus, a vehicle detector and an outside speaker
and microphone will be installed for each order point, and cables pulled as
described in sections 3.2 and 3.3.
Figure 11. Typical tandem, Y-lane and dual drive-thru layouts
11
3.1.1
Install Antennas on Base Station
Locate the two enclosed antennas, and install them
by screwing them onto the base station antenna
connectors, as shown in Figure 12.
Figure 12. Antenna mounting
3.1.2
Connect Base Station Power Supply
You may have Type A or Type B power supply, as illustrated in Figure 13.
Connect the power supply to the base station and an AC electrical outlet according
to the numbered instructions for your type power supply, as shown in Figure 13.
If necessary, refer also to the wiring diagrams in Figures 28-38.
Note:
If using a power source other than that supplied by HME, it must provide 24
volts DC regulated to +/-5%, be capable of supplying a minimum of 50 watts of power
and be “LPS” rated for safe operation of the unit. The power source must meet all
applicable local regulatory requirements.
Type A:
Type B:
Figure 13. Power supply connection to base station
12
3.1.3
Register Headsets to Base Station
Before you permanently mount the base station on the wall, you must register the
headsets to the base station, so they can be used in a walk test to determine where
the base station should be mounted for the best reception and transmission to/from
all the areas where they will be used.
After each headset has been “registered” to a base station, the base station will
recognize it when its power is on, and will be able to tell the difference between it
and other electronic equipment operating on similar frequencies.
Up to 15 headsets can be registered to a base station. If any is replaced, you must
register the new one before you use it. When a headset is replaced, the old one
remains in memory. If the maximum number of 15 (in memory) is exceeded, you
must clear some/all of the current registrations so that fewer than 15 headsets are
registered before you can register a new one.
Register each headset as follows:
Note:
Headsets must be within 6 feet (1.83 meters) of the base station while being
registered.
 Be certain all headsets to be registered are turned off and the base station is
plugged in and its power is on. Others can be on or off.
 On the LANE STATUS display, press the Menu button.
 On the MAIN MENU display, press the Register headsets button.
13
 On the HEADSET REGISTRATION display, press the Register headsets button.
If you press the Clear inactive button, you will
unregister only those headsets that are turned off.
If you press the Clear all button, you will unregister
all headsets that are registered to the base station,
and the base station will automatically reset. You
will be given a warning and allowed to quit or
continue before registrations are cleared.
 On the TO REGISTER HEADSETS display, follow the instructions in the box.
 If you are registering only one headset, press the
Register single button. After this single
registration has been completed, the base will
automatically exit the registration mode.
 If you are registering more than one headset,
press the Register multi (multiple) button and
continue registering each headset, one at a time.
When you have finished, press the Back button to
exit the multiple registration mode.
When each registration is successfully completed:
 The ID number assigned to this headset will be shown. ID numbers are assigned
sequentially as 0 thru 9, A, B, C, D and E.
 The power light on the headset will remain on steady green.
 When you have finished registering headsets, press the Back button to exit the
registration mode. You can continue pressing the Back button until you return to
the MAIN MENU or LANE STATUS display.
If you have any problems registering the headsets:
In the USA, call HME Technical Support at 1-800-848-4468.
Outside the USA, call your local HME representative for assistance.
14
3.1.4
Walk Test for Best Transmission/Reception
Before permanently mounting the base station, do a walk test with the base
station at various locations until the best possible transmission/reception is found.
To check transmission/reception, have two people walk around the area where the
headsets will be used, pressing the B button to communicate with each other, walking
past the menu board to test reception when using speed-team operation.
Note:
If you need to extend the antenna coverage area, install a Remote Antenna Kit as
described in section 3.1.6, but do not permanently mount the antenna. Repeat the
walk test, while moving the antenna around the area to determine where the antenna
improves transmission/reception most.
3.1.5






When you have found the best location for transmission and reception, unplug the
power adapter and mount the base station at the desired location as follows.
Hold the base station against the wall, with its door open,
and mark the wall through the four screw holes on the
back of the cabinet, shown in Figure 14.
Set the base station down and drill four 3/16 inch
(4.76mm) holes in the wall at the marked spots.
Insert the enclosed #6 screw anchors into the holes.
Screw the four enclosed screws into the anchors, leaving
the screw heads 1/8 inch (3.2 mm) away from the wall.
Mount the base station on the wall by placing the four
screw holes in the back of the base station over the four
screws, sliding the base station downward and then
tightening the screws to secure the base station in place.
Install optional switcher boards and vehicle detector
boards after mounting base station on wall.
Figure 14. Open base station
showing four screw holes
3.1.6




Mount Base Station on Wall
Install Remote Antenna Kit (if needed)
The remote antenna kit allows one of the antennas to be mounted up to 30 feet
(9.14 meters) from the base station for improved coverage. With the extension cable
and mounting bracket, an antenna can be mounted inside a window or outside to
extend coverage for speed team operation. Install the remote antenna kit as follows.
Lay out the enclosed 30 foot (9.14 meter) antenna cable, with its female connector
near the base station and its male connector at the proposed area where the
antenna will be mounted. Bend and align the cable to the desired position.
Remove electrical power from the base station.
Remove (unscrew) the antenna from the top of the base station.
Screw the female antenna cable connector onto the base station antenna connector
where the antenna was removed.
Note:
To minimize stress on the connector, bend the cable to line it up with the base
station antenna connector before connecting it.
 Screw the antenna onto the male connector at the other end of the antenna cable.
15
 Hold the enclosed antenna mounting bracket against the wall at the desired
mounting location and mark the wall through the two screw holes in the bracket.
It may be necessary to mount the antenna high enough to avoid a safety hazard or
possible damage to the antenna.
 Remove the bracket from the wall and drill two 3/16 inch (4.76mm) holes in the wall
at the marked spots.
 Insert the enclosed screw anchors into the holes.
 Place the enclosed screws through the holes in the bracket and screw them into the
two screw anchors to secure the bracket to the wall.
 Remove the antenna from the antenna cable. DO NOT remove the antenna cable
from the base station.
 Unscrew the hexagonal nut from the antenna cable connector.
 Insert the antenna cable connector through the hole in the mounting bracket as
shown in Figure 15, and screw the hexagonal nut onto the connector to secure it in
place on the bracket.
Note:
To minimize stress on the bracket, bend the cable to line it up with the bracket
before connecting it.
 Replace the antenna on the cable connector mounted on the wall.
Note:
The best transmission/reception may be achieved with the antenna
perpendicular to the wall. However, if it is a safety hazard or is likely to be bumped
and damaged in that position, it may be necessary for the antenna to be parallel to
the wall.
 Return electrical power to the base station and resume normal operation.
Antenna
connector
(screw type)
CAUTION:
Use two wrenches
when tightening
nuts, to prevent
twisting and
damaging cable.
Hexagonal
nut
Lock
washer
Hole in
bracket
Male
antenna cable
connector
Wall bracket
NOTE: The wall bracket
can be mounted as shown,
or in the reversed position,
with the hole for mounting
the antenna at the bottom.
Hexagonal
nut
Antenna cable
Figure 15. Remote antenna mounting on wall bracket
16
Antenna
Cable Pulling
3.2
CAUTION:
If you do not use the HME audio cable, be sure the speaker/microphone
wires you use are a twisted pair. For full-duplex installations, the speakers
and microphones must use separate cables or audio feedback will occur.
Never run high-voltage cables in the same conduit with audio or loop cables.







3.3
The recommended HME audio cable has four color-coded, insulated wires and a
bare shield (drain) wire. It can be used to connect any component to the base
station. Pull the cables (two for full-duplex, one for half-duplex) through the
conduit from the speaker post or menu board into the building as follows.
For dual drive-thru installations, repeat the following steps to route shielded cable
from inside the building to the speaker post or menu board in each lane.
For tandem drive-thru installations, repeat the following steps to route shielded
cable from inside the building to the speaker post or menu board at each order point.
Run fish tape from inside the building, through the conduit to the speaker post or
menu board.
Go outside. If you are pulling more than one cable, mark the cables and spools
for identification. Fasten each cable to the fish tape where it comes out of the
conduit, and go back inside the building.
Pull the fish tape and cable through the conduit into the building. Disconnect the
cable from the fish tape and pull enough of it in to reach the base station.
Go outside again and route the cable from the outside conduit to the speaker and
microphone units in the speaker post or menu board.
Cut the cable, leaving about 3 feet (915 mm) of slack. If more than one cable have
been pulled, mark the ends of the cables again for identification.
Remove about 2 inches (50 mm) of the outer insulation from the end of each cable.
Strip about ½ inch (12 mm) of insulation from each of the four wires in the cable.
Route all the cables together to the base station, through walls and over ceiling
panels if possible. Cut off any slack cable so no coils of excess cable are left in the
ceiling or elsewhere.
Outside Microphone and Speaker Installation
and Cable Connections
This section describes standard, full-duplex installations, using a DM5 Microphone
and SP10 Speaker. Installation requirements may vary. In dual-lane or tandem
systems, speakers and microphones must be installed for each lane or order point.
Refer to the wiring diagrams in Figures 28 through 38.
Note:
For half-duplex installations only, the SP2000A Speaker/Microphone Unit can
be used. See Section 3.4 for installation of the SP2000A.
In full-duplex systems the standard microphone and speaker provide the best
performance. However, in some cases the DM6 Microphone may be used. For DM6
installation, refer to the instructions enclosed with the unit. For either the DM5 or
DM6, refer to the appropriate wiring diagram in Figures 28 through 38.
Mount the microphone first, against the speaker grill in the speaker post or menu
board. Position it where the customer will speak directly into it. The speaker can
then be installed anywhere around the microphone, as long as they are at least
2 feet (610 mm) apart, center-to-center, to avoid audio feedback.
17
3.3.1
Install DM5 Microphone
Typical DM5 Microphone installation involves placement
of the microphone in its molded foam enclosure and
mounting it inside the upper compartment of the speaker
post, connecting it to the microphone/speaker cable wires
from the drive-thru audio system, and filling the empty
space behind the unit with acoustic foam (not provided). If
the DM5 is mounted in a small area, its molded foam
enclosure may need to be compressed in order to close the
compartment. Follow these instructions to install the
DM5 in a typical speaker post. Installation in the
Figure 16. DM5 Microphone
microphone compartment of a menu board is similar to
installation in a speaker post.
 Open the speaker post and remove any
existing equipment, foam or debris. If
there is an existing microphone,
remove it and disconnect the
microphone cable from it.
 Remove the small portion of the
provided foam microphone enclosure,
resulting in the two pieces of foam
shown in Figure 17.
 Insert the DM5 Microphone cable
through the hole in the foam
enclosure, and place the microphone
into the hole as shown in Figure 17.
Figure 17. Placement of DM5 Microphone
 Insert the removed piece of foam back
and foam in the foam enclosure
into the hole in the foam enclosure, to
fit snugly against the back of the
microphone, as shown in Figure 17.
 Using a serrated knife, trim the foam enclosure
so it is ¼ to ½ inch larger than the upper
speaker post compartment, vertically and
horizontally, for a compressed fit. Keep the foam
pieces to fill the compartment, if needed.
 Place the foam windscreen in front of the
microphone, positioning it so it will cover the
inside of the speaker grill as shown in Figure 18.
 Place the microphone, in its foam enclosure, into
the compartment, so the front of the microphone
windscreen is flush against the metal, centered
on the grill, as shown in Figure 18.
 Splice the audio system’s microphone cable
wires (new or existing) to the wires of the cable
extending from the back of the DM5, according
to the audio system wiring diagram. Solder the
connection, and then cover the splice with shrink
Figure 18. Microphone unit in
tubing or crimp caps.
typical speaker post installation
 Pack acoustic foam (not provided) in the empty
space behind the DM5 Microphone and its foam
enclosure, filling the space.
Fo a m
w in d s c re e n
in fro n t o f
m ic ro p h o n e
M ic ro p h o n e
u n it
Fo a m
Sp e a k e r
G rill
Fo a m
C a b le
Fo a m
H o le
in s h e lf
18
3.3.2
Install SP10 Speaker
 Strip approximately 1 inch (25.4 mm) of insulation from the end of the speaker
cable, and ¼ inch (6.35 mm) of insulation from each of the two cable wires, but do
not tin the wires. Connect the speaker cable wires to the connector plug as shown
in Figure 19.
 Insert the connector plug into the connector on the speaker as shown in Figure 19.
Pressure
Speaker
grill
opening
Foam
Pressure
Gasket
Connector
plug
Speaker
cable
Figure 19. SP10 with gasket
and cable connector plug
Gasket
Foam
Speaker
cable
Figure 20. SP10 in speaker post,
menu board or enclosure
If not using the optional mounting brackets:
 Peel the paper off the self-adhesive gasket, and press the adhesive side of the gasket
against the front of the speaker in the position shown in Figure 19.
 Position the speaker inside the speaker post or menu board, with the gasket
centered against the inside of the speaker grill as shown in Figure 20. The cable
connector can be on the bottom or on either side. Align the opening in the gasket
with the grill opening.
 Remove both inserts from the molded foam enclosure and place the foam enclosure
around the speaker. Trim foam with serrated knife if necessary. Place removed foam
inserts behind speaker to provide pressure to speaker, to ensure a good gasket seal
against the speaker grill opening.
19
If using the optional mounting brackets:
 Attach the brackets to the screw inserts on the sides of the speaker unit with the
two Phillips (crosspoint) screws provided as shown in Figure 21.
Figure 21. Attach brackets to speaker
 Hold the front of the speaker centered against the speaker grill of the menu board or
speaker post. Mark the menu board or speaker post through the open holes in each
of the two mounting brackets on the speaker, and set the speaker aside. Drill holes
at the two marked spots, approximately the same size as the holes in the speaker
mounting brackets.
 Peel the paper off the self-adhesive gasket, and press the adhesive side of the gasket
against the front of the speaker in the position shown in Figure 19.
 Hold the speaker inside the speaker post or menu board, with the gasket against
the speaker grill and the holes in the mounting brackets over the two drilled holes.
 From outside the speaker post or menu board, place the two washers on the
enclosed security screws, and insert the screws through the two drilled holes.
Inside the speaker post or menu board, place the locking nuts on the security
screws. Tighten the nuts on the screws only enough to provide a good seal between
the gasket and the enclosure.
 Place foam around the sides and back of the speaker as shown in Figure 20.
20
3.4
Optional SP2000A Speaker/Microphone Installation
The installation described below is for typical mounting of the SP2000A directly against the
inside of the speaker grill. If it needs to be mounted at an angle, or at a distance from the
speaker grill, its base can be bolted to a horizontal surface. Installation of this speaker is
not recommended, except for half duplex systems.
Installation:
inch (3.2 mm) pilot holes at the
 Drill four
spots shown on Figure 22 A, in the flange of
the SP2000A.
 Find the enclosed SP2000A mounting template.
Hold the template centered against the outside
of the speaker grill on the speaker post or
menu board. With a pencil or other sharp
object, mark the speaker grill through the four
drill-hole targets on the template. Drill a 3/16
inch (4.8 mm) hole at each of the marked spots.
 Hold the SP2000A flush against the inside of
the speaker grill, with the four pilot holes on
its flange directly over the four holes drilled
through the grill speaker. From the outside of
the speaker grill, drill the four enclosed selftapping screws through the drilled holes in the
speaker grill and through the SP2000A flange
at each pilot hole, as shown in Figure 22 B.
Figure 22. Installing the SP2000A
Cable Connections:
CAUTION:
Never run high-voltage cables in the same conduit with audio or
loop cables.
 Connect the red wire from the appropriate cable to the white SP2000A wire, and the
black cable wire to the black SP2000A wire as shown in Figure 23. Do not connect
the drain wire.
 Solder the connection and cover it with electrical tape. Solder all splices.
Figure 23. SP2000A cable connection
21
3.5
Optional External Vehicle Detector Installation
 If an external type vehicle detector will be used, install it according to its own
installation instructions. Connect it to the base station according to the appropriate
wiring diagram in Figures 28 through 38. Note that the connections are different for
internal and external vehicle detectors.
 For an external vehicle detector in Lane 1, route a cable from the detector’s output
to the J6 connector on the audio board in the EOS|HD base station. For an
external vehicle detector in Lane 2, route a cable from the detector’s output to the
J14 connector on the audio board.
 Remove 4 inches (100 mm) of outer insulation from the end of the cable at the base
station, and strip about ¼ inch (6 mm) of insulation from each of the color coded
wires coming from the cables.
 Connect the color-coded wires to connector J6 and/or J14, pins 3 and 5 for negative
vehicle detection according to the wiring diagrams in Figures 28 through 38. Be sure
the wires are fully inserted into each connector plug to prevent shorting the wires.
3.6
Optional HME Vehicle Detector Board (VDB)
Installation
To install an HME VDB in the base station, follow the instructions below.
Note:
In tandem systems, two VDBs will be installed in the base station, one at the
“VDB LANE 1” position for Order Point #1, and one at the “VDB LANE 2” position for
Order Point #2.
 Open the base station by pushing down on the latches on top of the cabinet and
VERY CAREFULLY guiding the top of the cover toward you and downward.
 Position the three holes in the VDB over the three plastic standoffs at the upper
right side, inside the base station, in the position shown on the respective wiring
diagram in Figures 28 through 38. Press on the VDB until the tips of the three
standoffs snap through the holes in the board.
If there is a switcher board, connect the cable assembly enclosed with the VDB to
the P1 connector on the vehicle detector board, and the other end to the J6
connector on the respective LANE 1 or LANE 2 switcher board as shown on the
wiring diagrams in Figures 28 through 38.
If there is no switcher board, connect the cable assembly to the P1 connector on
the vehicle detector board, and the other end to the J10 connector (or J20 for Lane 2)
on the audio circuit board as shown in the wiring diagrams in Figures 28 through 38.
 Route a cable from the underground loop(s) to the TB1 terminal block on the Vehicle
Detector Board(s).
 Close the cover on the base station, and lock it by pushing until it latches.
22
4.
BASE STATION SETTINGS
4.1
Settings Status
The LANE STATUS display shows current, lane-related status information. It also
lists the HME Technical Support toll-free phone number to call for service. The date
and time are shown at the bottom of the screen.
Note:
In multiple-lane operations, the
LANE STATUS display shows
Vehicle detection for L1 (Lane 1)
and L2 (Lane 2), and Lane Config
shows the lane configuration setting.
The Dedicated mode ✔(on) or −(off)
setting is also shown.
To view additional system status, press the More button at the bottom-right of the
LANE STATUS display. The information on each of the STATUS displays show other
base station information needed to operate the system on a network and to identify its
version data.
To view the MAIN MENU, which provides access to all of the system’s settings, press
the Menu button at the bottom-left of any STATUS display.
23
4.2
Basic Installer Setups
To access the Installer Setup mode, you must have an installer password. If you have
an installer password, proceed as follows:
Press the Menu button on the LANE STATUS display to access the MAIN MENU.
Press the More button on the MAIN MENU to access the ADVANCED MENU.
Press the Installer setup button on the ADVANCED MENU to access the ENTER
INSTALLER PASSWORD display.
Enter the first character of the 4-digit password
in the highlighted box in the Enter Password
field by pressing the + button to enter alphabetic
characters, or the − button to enter numbers.
Press the ► button to move the highlighted box
to the next position to the right. Repeat this
procedure until all 4 digits of the password are
entered, and then press the Continue button to
access the INSTALLER SETUP display.
Note:
If you make a mistake, you can use the ◄ and ► buttons to move the highlighted
box to the necessary position and change the character entered there, or press the
Clear all button to clear all entries and start over.
If you enter an incorrect password and press the Continue button, you will see the
message “Invalid password, try again.” You can then re-enter the password. If you
enter an incorrect password 3 times, you will be locked out for 5 minutes, after which
you can try again.
You can now proceed to viewing and editing the following installer settings from the
INSTALLER SETUP display.
Note:
In multiple-lane
configurations, the
INSTALLER SETUP
display includes Split B.
settings, which are not
shown here. These
settings are explained in
the Appendix, Split B.
24
4.2.1
Lane Configuration
To set up the base station for the appropriate drive-thru lane configuration, press the
Configure Lane button on the INSTALLER SETUP display to select Single,
Single/A2, Dual/Y or Tandem. If you change this setting, you must press the Back
button for the base to automatically reset itself and save the setting.
Note: If the base station is a single-lane-only
base station, only Single and Single/A2 options
will be shown.
If the base is configured to Dual/Y or Tandem
modes, there are a number of settings that
become available for both Lanes 1 and 2, that
are displayed as such.
For multiple-lane operations, see Appendix.
 Single lane configurations support only one lane, speaker post and ceiling speaker.
 Single/A2 configurations operate as a single lane base, but allow store operators to
use A2 as an alternate channel for in-store communication.
 Dual/Y configurations support two lanes, two speaker posts and two ceiling speakers.
(Only available with dual-lane bases)
 Tandem configurations support a single lane with two speaker posts located in line
with each other. (Only available with dual-lane bases)
4.2.2
Auto-Hands-Free
In the Auto-Hands-Free (AHF) mode, transmission and reception are activated
automatically when a customer arrives at the menu board or speaker post.
Communication is transmitted and received at the same time, as in a normal
telephone conversation.
To set up the system to allow AHF operation, press the Auto Handsfree button on the
INSTALLER SETUP display and select ✔(on). To turn AHF off, select −(off). If you
change this setting, you must press the Back button for the base to automatically reset
itself and save the setting.
Note: Auto Handsfree is also a headset
function. After selecting ✔(on) for the AHF
function on the base, you must also set the
headset(s) to the AHF mode before AHF will
work. Refer to sections 6.3 for single lane,
6.4 for dual/y lanes, and 6.5 for tandem lane
headset AHF settings.
25
4.2.3
Speaker Post
Select Speaker post on the INSTALLER SETUP display to access the SPEAKER
POST display, to make the necessary outside speaker/microphone settings.
Note:
In multiple-lane
configurations, the
SPEAKER POST
display will be divided
by Lanes. Settings will
be similar to those
shown for single lane.
Press the Duplex button to select Full or Half duplex operation.
Press the AVC button to select ✔(on) or −(off) for AVC (Automatic Volume Control).
When there is excessive outside noise, the level of the order taker’s voice in the
speaker will be adjusted up. When it is quiet in the drive-thru area, the level will be
adjusted down.
Press the Microphone button to make the following outside microphone settings.
Select the type of microphone installed in
the speaker post by pressing the
Microphone button repeatedly until that
microphone is highlighted.
Select the typical distance from the
microphone to the vehicle in the drive-thru
lane by pressing the Distance to vehicle
button repeatedly until the correct distance
is highlighted.
To save the setting, press the Back button.
4.2.4
Configure Menus
The Configure menus setting provides security for Message Center settings, so no one
other than managers can make changes to them. To do this, select Configure menus
on the INSTALLER SETUP display.
On the CONFIGURE MENUS display, press the respective button to highlight ✔(on) or
−(off). If − is selected, that category of messages will be deleted from the MESSAGE
CENTER MENU, thereby not allowing anyone access to those Message Center settings
unless a manager resets the respective CONFIGURE MENUS setting to highlight ✔.
To save the setting, press the Back button.
26
4.2.5
ClearSound
ClearSound reduces environmental noises to improve the intelligibility of incoming
voice transmission from the customer at the outside speaker. Press the ClearSound
button on the INSTALLER SETUP display to access the CLEARSOUND display.
To turn ClearSound noise cancellation on or off, press the Noise cancel button to
highlight ✔(on) or −(off).
With the noise cancellation turned on, you can adjust the noise cancellation level by
pressing the Noise cancel lvl button to highlight the desired level.
Echo cancellation reduces the operator’s voice returning from the outside speaker to
the headset as an echo. To turn echo cancellation on or off, press the Echo cancel
button to highlight ✔(on) or −(off).
Note:
Echo cancel will automatically be turned −(off) if half-duplex has been selected.
ANC (Automatic Noise Control) senses when a customer is speaking into the outside
microphone, and reduces the incoming audio level when a customer is not speaking.
To turn ANC on or off, press the ANC button to highlight ✔(on) or −(off).
Note:
In multiple-lane
configurations, the
CLEARSOUND
display will be divided
by Lanes. Settings
will be similar to those
shown for single lane.
To save the setting, press the Back button.
4.2.6
Diagnostics
To have the EOS|HD perform diagnostic tests of various functions, press the
Diagnostics button on the INSTALLER SETUP display.
Note: Diagnostics are typically
performed with guidance from
HME Technical Support.
On the DIAGNOSTICS display, you can press the More button to see additional tests
on the ADVANCED DIAGNOSTICS display.
On the left side of either display, press the button for the test to be performed.
27
4.3
Advanced Installer Setups
To perform the following advanced installer setups, press the More button on the
INSTALLER SETUP display to access the ADVANCED INSTALLER SETUP display.
4.3.1
Phone
If a telephone is connected to the base station, to be used for telephone orders, the
system must be set up for telephone operation. To do this, on the ADVANCED
INSTALLER SETUP display press the Phone button. On the PHONE SETTINGS
display, select ✔(on). If a telephone will not be used, select −(off).
To adjust the telephone outbound or inbound audio level, press the Audio Out or
Audio In button and then press the + or − button to set the desired level.
Note:
When setting the Phone function to ✔(on), you must also select a Phone Headset
to receive the calls. See Phone Headset under Store Settings, section 4.5.7.
An optional Telephone Interface is also required. See Figure 38, Optional Equipment
Wiring Diagram
28
4.3.2
Line In/Out Routing
If an external audio source is connected to the base station line input, on the
ADVANCED INSTALLER SETUP display press the Line In/Out routing button.
Press the Line In to: button to select Inbound for the audio from the external source
to be heard in headsets and ceiling speakers, or wherever inbound audio would
normally be heard. Select Outbound for the audio to be heard at the outside speaker.
If any device (e.g. recorder) is connected to the base station line output, press the
Line Out from: button to select whether the audio from the Ceiling speaker,
Outbound audio to the outside speaker, or messages from the Message Center will
be routed to the device connected to the Line Output.
Note:
In multiple-lane
configurations, the
LINE IN/OUT
ROUTING display will
be divided by Lines.
Settings will be
similar to those
shown for single lane.
4.3.3
Radio Options
DO NOT CHANGE. Leave RADIO OPTIONS at factory default settings shown below.
29
4.3.4
Vehicle Tone
To set up an alert tone to be heard in all headsets when a vehicle arrives in the drivethru lane, press the Vehicle tone button on the ADVANCED INSTALLER SETUP
display, and then, on the VEHICLE PRESENT TONE display, press the Vehicle
Present button to select ✔(on). Select −(off) to cancel the alert tone.
To have the alert tone repeated at 3-second intervals, until the Order Taker responds to
the customer, press the Repeat button and select ✔(on). Select −(off) to cancel the
repeating alert tone, to have the tone sounded only once when a vehicle arrives.
Note:
In multiple-lane
configurations, the
VEHICLE PRESENT
TONE display will be
divided by Lanes.
Settings will be similar
to those shown for
single lane.
4.3.5
Save Installer Settings
To save all the settings you have made, press the Save installer button on the
ADVANCED INSTALLER SETUP display. Your settings will be saved as Installer
Settings. It is highly recommended that you perform this function at the end of the
installation, so the user will have a backup of all installation specific settings.
4.3.6
Language Selection
To select the language to be used, press the Language button on the ADVANCED
INSTALLER SETUP display. On the SELECT LANGUAGE display, press the Select
language button to highlight English, Spanish or French, and then press the Back
button. The base will automatically reset to cause the selected language to take effect.
30
4.3.7
Restore Defaults
To erase all your installer settings and return the base station to its factory settings,
press the Restore factory defaults button on the ADVANCED INSTALLER SETUP
display, and then, if you are sure you want to change all settings back to factory
defaults, press the Default button on the RESTORE FACTORY DEFAULTS display.
The base will automatically reset to cause the factory settings to take effect.
CAUTION:
If the base station is returned to it factory default settings, it will be
set for English language operation. Refer to Language Selection to change the
language back to Spanish or French.
31
4.4
Network Settings
If the base station is connected to a computer network for remote access, you must enter
the network data based on information from your IT support. To do this, select the Menu
button on the LANE STATUS display and then select More on the MAIN MENU.
Press the Network button on the ADVANCED MENU display, to open the NETWORK
SETTINGS display.
Note:
Some network settings changes will cause
the base to automatically reset.
4.4.1
Basic Network Settings
On the NETWORK SETTINGS display, press the button for each setting you want to
change. A display will open, where you can make the desired changes.
The network settings are explained below. Press the respective button on the
NETWORK SETTINGS display for each setting you would like to view or change.
 DHCP – allows the base to automatically acquire its network settings from a DHCP
server installed on the local network.
To edit this setting, press the DHCP button to
highlight ✔(on) or −(off). If −(off) is highlighted,
the base will use static network settings that you
enter via the NETWORK SETTINGS and
ADVANCED NETWORK SETTINGS displays.
32
 IP Address – the internet protocol address of the base, used to identify the base on
the local network.
To edit this setting, press the IP Address button
and then, on the EDIT STATIC IP ADDRESS
display, use the ◄ and ► buttons to move the
highlight to each number you would like to
change, and press the + or − button to enter the
desired number.
 Subnet – is a setting used by the base to identify if outgoing network packets are
intended for the local network or intended to be routed to an external network via the
gateway.
To edit this setting, press the Subnet button
and then, on the EDIT STATIC SUBNET
display, use the ◄ and ► buttons to move the
highlight to each number you would like to
change, and press the + or − button to enter the
desired number.
 Gateway address – is a router address on the local network used to move network
packets from an external network into the local network and vice-versa.
To edit the Gateway address, press the Gateway
address button and then, on the EDIT STATIC
GATEWAY ADDRESS display, use the ◄ and ►
buttons to move the highlight to each number
you would like to change, and press the + or −
button to enter the desired number.
 DNS1 & DNS2 – are addresses of domain name servers that resolve host/domain
names into IP addresses. The DNS servers are used when sending email to a mail
server identified by its name.
To edit the DNS address, press the DNS1 or DNS2
button and then, on the EDIT DNS ADDRESS
display, use the ◄ and ► buttons to move the
highlight to each number you would like to
change, and press the + or − button to enter the
desired number.
33
 Static DNS – Typically, DNS addresses are automatically provided by the DHCP
server, if the DHCP is enabled and Static DNS is disabled −(off). If Static DNS is
enabled, ✔(on), it overrides the DNS1 and DNS2 addresses supplied by the DHCP
server, in favor of the static addresses edited on these menus.
To enable/disable Static DNS, press the DHCP
button, and then press the Static DNS button to
highlight ✔(on) or −(off).
4.4.2
Advanced Network Settings
For additional advanced network settings, press the More button on the NETWORK
SETTINGS display.
The advanced network settings are explained below. Press the respective button on
the ADVANCED NETWORK SETTINGS display for each setting you would like to view
or change.
 Host name / Domain name – These names combine to uniquely identify the base by
name, on the network. This name can be used to access the base over the network
instead of using the IP address. This feature only works if DHCP is enabled on the
NETWORK SETTINGS display, and a DNS server is installed on the local network,
and it is configured to receive updates from the DHCP server.
To enter or change host or domain name, press the Edit host name or the Edit
domain name button on the ADVANCED NETWORK SETTINGS display. On the
respective Edit… display, use the Erase button to clear any characters in a current
name that you want to change. Use the ◄, ►, ▲ and ▼ buttons to move the highlight
to a character you would like to enter in the name, and then press the Sel (select)
button to enter it. When you are finished, press the Back button to save the name.
 Emails – The base is capable of sending emails to store managers when alert
34
conditions are triggered in the store. For email settings, refer to section 4.4.3.
 TFTP port – This port is used for transferring files to the base (for updating settings
and audio files) and from the base (for reading settings files only). The port value is
69, but can be changed if necessary, or set at 0 to disable the port.
To edit the TFTP port number, on the EDIT
TFTP PORT display, use the ◄ and ► button
to move the highlighted box, and then use the
+ and − buttons to change the number in the
highlighted box.
 Web port – This port is used for web access of the bases’ web pages, to view control
settings, etc. The port value is 80, but can be changed if necessary, or set at 0 to
disable the port.
To edit the web port number, on the EDIT
WEB PORT display, use the ◄ and ► button
to move the highlighted box, and then use the
+ and − buttons to change the number in the
highlighted box.
 Data port – This port is used for sending HME-supported commands to the base over
a TCP/IC socket. The port value is 3255, but can be changed if necessary, or set at 0
to disable the port.
To edit the data port number, on the EDIT
DATA PORT display, use the ◄ and ► button
to move the highlighted box, and then use the
+ and − buttons to change the number in the
highlighted box.
35
 Telnet port – This port is reserved for use by HME Technical Support.
 Press the More button on the ADVANCED NETWORK SETTINGS display to access
the BOOTLOADER NETWORK INFO display.
Note:
36
Bootloader information is used by HME Technical Support.
4.4.3
Email / Texting
The base is capable of sending emails to store managers when alert conditions are
triggered in the store. For this feature to be used, email settings must be entered,
based on network information provided by IT support.
To edit email settings, press the Emails button on the ADVANCED NETWORK
SETTINGS display.
 To turn emails on or off, on the EMAIL SETTINGS display, press the Emails button
to highlight ✔(on) or −(off).
 SMTP Server – This is the SMTP (mail) server which will convey your emails to the
proper email addresses. You can either enter the IP address of the SMTP server or its
domain name.
To enter or edit an SMTP server name, press the SMTP Server button on the EMAIL
SETTINGS display. Use the Erase button to clear a current name. Use the ◄, ►, ▲
and ▼ buttons to highlight a character you would like to enter in the name, and then
press the Sel (select) button to enter it in the highlighted box above.
When you are finished, press the Back button to save the name.
 SMTP User/Password – To make email more secure, some SMTP servers will require
the use of a user name or password.
To enter or edit an SMTP user name or password, press the SMTP User or Password
button on the EMAIL SETTINGS display. Use the Erase button to clear a current
name. Use the ◄, ►, ▲ and ▼ buttons to highlight a character you would like to enter
in the name, and then press the Sel (select) button to enter it in the highlighted box
above. When you are finished, press the Back button to save the name.
37
 SMTP Port – The SMTP port is usually set to 25. However, some mail servers use a
different port. If it is necessary to change the SMTP port number, press the SMTP
Port button on the EMAIL SETTINGS display.
To edit the SMTP port number, on the EDIT SMTP PORT display, use the ◄ and ►
button to move the highlighted box, and then use the + and − buttons to change the
number in the highlighted box.
 Email Addresses –
The Source Address is pre-set to hme-base6200-XXXXXX@hme.com.
This will be the address shown in the “From:” line on alert emails sent to selected
destinations. Destination email addresses are those to which alert emails will be
sent if Emails are set to ✔(on), on the EMAIL SETTINGS display.
To change the Source Address or Destination addresses, press the Email Addresses
button on the EMAIL SETTINGS display.
To enter or edit an email address, press the Source
Address or any Destination address button on the
EMAIL ADDRESSES display.
Use the Erase button to clear a current address.
Use the ◄, ►, ▲ and ▼ buttons to highlight a
character you would like to enter in the address, and
then press the Sel (select) button to enter it in the
highlighted box above. When you are finished, press
the Back button to save the address.
38
4.5
User Settings
User settings are for routine drive-thru operation. After you make the initial settings,
store personnel can change the settings as needed. To access the user settings, press
the Menu button on the LANE STATUS display. Routine user settings are accessed
from the MAIN MENU.
4.5.1
Vehicle Detection
To test the vehicle detector function by simulating a vehicle arrival at the speaker post
or menu board, select Menu on the LANE STATUS display and then press the
Vehicle detection button on the MAIN MENU.
Note:
Be sure no car (or metal object) is present at the detection point.
Press the Mode button on the VEHICLE DETECTION display and select Override.
This will cause the vehicle alert tone to be played in headsets, followed by inbound
audio from the outside speaker. If enabled, a Customer Greeter message will also be
played. To return to normal operation, press the Mode button again and select Normal.
If you experience a problem with vehicle detection, such as the inbound audio not
shutting off from the outside speaker or no alert tone when a vehicle arrives, press the
Reset detector button on the VEHICLE DETECTION display, and then press the Yes
button to reset Vehicle Detector(s).
Note:
In multiple-lane
configurations, the
VEHICLE DETECTION
display will be divided
by Lanes. Settings will
be similar to those
shown for single lane.
After Reset Completed appears and disappears on the display, press the Back
button to exit.
39
4.5.2
Operator Mode
The Operator Mode provides a Speed Team setting. In Speed Team operation, audio
and vehicle detection are disabled at the order point.
Speed Team Operation
To set up Speed Team operation, select Menu on the LANE STATUS display and then
select Operator mode on the MAIN MENU. On the OPERATOR MODE display, press
the Activate Speed Team button to select ✔(on).
If you select Activate Speed Team ✔(on), you must later select −(off) when you want
to return to normal operation.
CAUTION:
With Speed Team ✔(on), many base station functions will be
disabled. Vehicle arrival tones and the customer’s voice from the outside
speaker will not be heard during Speed Team operation. For normal order
taking, the Speed Team setting should be −(off).
For multiple-lane
operations,
see Appendix,
Dedicated Mode.
Select External only if Speed Team will be activated from a remote switch.
Press the Speed Team HELP button for further explanation.
Note:
40
See also Section 6.7, for Speed-Team Operation.
4.5.3
Message Center
The Message Center is a central point at which messages can be set up to be triggered
by various events during designated time periods, to be sent to customers at the
speaker post or to crew members via headsets or ceiling speakers.
Some messages are pre-named and pre-recorded. All messages can be edited and
re-recorded to meet your specific requirements. The three types of messages are
described below. The table on the next page shows the names and contents of factory
pre-set messages. Following the table are detailed instructions of how to set up your
Message Center. At the back of this manual you will find a Message Center
Worksheet, for recording your message settings.
Note:
Before continuing, it is important to consider all the possible time periods during
which any of the Message Center messages need to be played in the store. Up to 12
time periods can be set up. You can use the Message Center Settings Worksheet at the
back of this manual. When you have determined all the time periods needed, go to the
Schedule Times section of these instructions to set up the time periods for the store
before continuing with the Message Center setups. The current time and date, and
store open and close times should also be set before other Message Center setups.
Customer Greeter messages
Customer Greeter messages are heard by the customer when their car arrives at the
speaker post. They are typically used to greet customers and inform them of
promotional items. Customer Greeter messages are pre-named but not pre-recorded,
with the following exceptions; the Store Closed message and Pull Forward message
(only for tandem drive-thrus) are pre-recorded. All Customer Greeter messages can
be renamed and recorded or re-recorded to meet store needs.
Reminder messages *
Reminder messages are heard by crew members in their headsets to remind them
when routine tasks need to be done. They can also be set to play in the ceiling
speaker. Reminder messages are triggered to be played at the beginning of selected
scheduled time periods. There are 12 pre-named and pre-recorded Reminder
messages that can be named and recorded to meet store needs. There are also 3
“Empty” messages that can be named and recorded as needed. Reminder messages
can be sent to all headsets or targeted only to designated headsets.
Alert messages *
 Alert messages (audio) can be heard by crew members in their headsets to let them
know about something that requires attention, such as a door being left open or a
customer arriving in the store. Alert messages (audio) can be sent to all headsets or
targeted only to designated headsets. Alert messages can also be set to play in the
ceiling speaker. There are 6 Alert messages that can be triggered by switched inputs
(relay contacts) and14 Alert messages that can be triggered by Network commands.
 Alert messages (email/text) can also be sent to designated email recipients, smart
phones and other email/texting devices with text information to let the manager know
about Alert events in the store.
* Reminder and Alert Messages can be assigned either a Low or High Priority.
Low Priority − If currently playing, Low Priority messages will be terminated when any
of these three events occur during play: A press, B press, car arrival. After a Low Priority
message has been terminated, it will not play again until the next trigger event occurs.
High Priority − If currently playing, High Priority messages will be interrupted when
either of these two events occur during play: A press, B press. After the interruption
has ended, the message will attempt to play again to completion.
41
MESSAGE CENTER MESSAGES
Reminder messages
are triggered by time and
day only.
REMINDER
Customer Greeter
messages are triggered
by detection of vehicles
in the drive-thru lane,
plus time and day.
CUSTOMER GREETER
NAME
CONTENT
All Day 1
Not pre-recorded.
All Day 2
Not pre-recorded.
Breakfast 1
Not pre-recorded.
Breakfast 2
Not pre-recorded.
Lunch 1
Not pre-recorded.
Lunch 2
Not pre-recorded.
Snack 1
Not pre-recorded.
Snack 2
Not pre-recorded.
Dinner 1
Not pre-recorded.
Dinner 2
Not pre-recorded.
Store Closed
Thank you for your visit, but we are currently closed.
Please visit us again during our normal business hours.
Pull Forward *
Hello, please pull forward to the next speaker. Thanks.
* (Tandem drive-thru only)
Hand Washing
Please wash your hands.
Sanitizer
Please change sanitizer solution.
DR Trash
Please check the dining room trash.
HACCP
Please complete the HACCP shift checklist.
Quality Check
Please complete the shift quality check.
Lot Check
Please complete a parking lot check.
Restroom Check
Please check the restrooms.
Pre-Rush
Please complete the pre-rush tasks for your
workstation.
Post-Rush
Please complete the post-rush tasks for your
workstation.
Headset Status
To check headset status, press and hold A2 and volume
down while turning on the power.
Change Language
To change headset prompt language, press and hold A1
and volume down while turning on the power.
Hands Free ON
To turn headset hands free mode on, press and hold B
and volume up while turning on the power.
Empty 1-3
Alert messages are
triggered by input
signals, plus time and
day or Network events.
Under EVENT −
S# refers to a
switch-triggered alert.
N# refers to a
Network-triggered alert.
42
ALERT
NAME
Not pre-recorded.
EVENT
CONTENT
Freezer Door
S1
The freezer door has been left open.
Cooler Door
S2
The cooler door has been left open.
Back Door
S3
The back door has been left open.
Lobby Door
S4
A guest has entered the lobby.
Empty
S5
Not pre-recorded.
Empty
S6
Not pre-recorded.
Empty
N1 – N14
Not pre-recorded.
1.
Customer Greeter Message Settings
To set up the time periods and locations for Customer Greeter messages to be
played, or to name and/or record Customer Greeter messages, press the Menu
button on the base station LANE STATUS display and then, on the MAIN MENU
press the Message Center button.
On the MESSAGE CENTER MENU, press the Customer Greeter button.
On the CUSTOMER GREETER display, to select a message for editing, press the
▲(up) or ▼(down) button to highlight the desired message.
To edit the selected message, press the Edit button.
Rename Message
To change the name of the selected message, press the Rename button on the
EDIT CUSTOMER GREETER display.
For multiple-lane
operations,
see Appendix,
Customer Greeter
Messages
On the Rename display, use the Erase button to clear characters in the current
name to change them. Use the ◄, ►, ▲ and ▼ buttons to move the highlight to
a character you would like to use in the name. Use the Sel (select) button to
enter the highlighted character in the name. When you are finished, press the
Back button to save the new name.
43
Turn Message On/Off
To turn the selected message on or off,
press the Message button on the EDIT
CUSTOMER GREETER display to
highlight either ✔(on) or −(off).
Press the Back button to save this setting.
Review or Record Message
To review the existing selected message, or to record a new message, press the
Review/Record button on the EDIT CUSTOMER GREETER display.
Note: Reviewed messages are
played to a specific headset to
avoid interfering with lane
operations.
To listen to the existing message, press the Review button on the
REVIEW/RECORD MESSAGE display. Follow instructions under READY TO
REVIEW on the display. Press and hold the headset B button. The message will
be played only to the headset pressing the B button.
To record a new message, press the Record button on the REVIEW/RECORD
MESSAGE display.
Follow the instructions under READY TO RECORD on the display. You can
record a message up to 16 seconds long while you are pressing and holding the
headset B button. The Progress indicator will show you how much time you
have left. When you finish recording, release the headset B button and press the
Review button on the display, and follow the instructions under READY TO
REVIEW to confirm a successful recording.
44
Message Schedule
To choose the schedule for the selected message, press the Schedule button on
the EDIT CUSTOMER GREETER display.
On the SCHEDULE CUSTOMER GREETER display, press the button for the day
you want the selected message to be played.
On the SELECT SCHEDULE TIMES display, select the time period when you
want the selected message to play by pressing the ▲(up) and ▼(down) buttons to
scroll through the 12 available time periods. When the desired time period is
highlighted, press the Edit button.
On the EDIT display, press the Scheduled button to turn the message ✔(on) or
−(off) for the selected time period. If you want the message to be on or off during
this time period every day, press the Apply to all days? button to select Yes or
No. If No is selected, only the selected day will be affected by this change.
Press the Back button to save this setting.
Note: To edit the Start and Stop times for the time periods listed on the SELECT
SCHEDULE TIMES display, go to the MESSAGE CENTER MENU and select Edit
schedule times.
45
Message Playback Settings
To edit where the selected Customer Greeter message will be heard (in addition
to the speaker post), press the Settings button on the EDIT CUSTOMER
GREETER display.
Note: Customer Greeter messages are always directed to the drive-thru speaker in
addition to these settings. To stop playback to the drive-thru speaker requires
setting the Customer Greeter volume to 0. See section 4.5.4. For the message to
be heard at the drive-thru speaker, the outbound Customer Greeter volume must
be adjusted, and then checked at the speaker post.
On the EDIT CUSTOMER GREETER SETTINGS display, press the button
corresponding to the location where you would like the selected Customer
Greeter message to be heard or not heard, to highlight ✔(on) or −(off).
If you select Hear customer: ✔(on), you will hear the customer’s voice and the
Customer Greeter message in your headset. If you select Hear customer: −(off),
you will not hear the customer’s voice until the Customer Greeter message has
finished playing.
The Hear in headsets and Hear in ceiling speaker settings allow you to choose
whether or not to hear the selected Customer Greeter message in those locations.
If you would like a delay after the Customer Greeter message is triggered until it
begins playing, select Delay on the EDIT CUSTOMER GREETER SETTINGS
display. On the DELAY BEFORE PLAY display, use the + and − buttons to
change the number in the highlighted box, and use the ◄ or ► button to move
the highlight to the opposite position.
When you are finished, press the Back button to save the setting.
46
2.
Reminder Message Settings
To set up the time periods and locations for Reminder messages to be played, or
to name and/or record Reminder messages, press the Menu button on the base
station LANE STATUS display and then, on the MAIN MENU press the Message
Center button.
On the MESSAGE CENTER MENU, press the Reminder messages button.
To select a message on the REMINDER MESSAGES display, press the ▲(up) or
▼(down) button to highlight the desired message. To edit the highlighted
message, press the Edit button.
Rename Message
To change the name of the selected message, press the Rename button on the
EDIT REMINDER MESSAGE display.
On the Rename display, use the Erase button to clear characters in the current
name to change them. Use the ◄, ►, ▲ and ▼ buttons to move the highlight to
a character you would like to use in the name. Use the Sel (select) button to
enter the highlighted character in the name. When you are finished, press the
Back button to save the new name.
47
Turn Message On/Off
To turn the selected message on or off,
press the Message button on the EDIT
REMINDER MESSAGE display to
highlight either ✔(on) or −(off).
Press the Back button to save this setting.
Review or Record Message
To review the existing selected message, or to record a new message, press the
Review/Record button on the EDIT REMINDER MESSAGE display.
Note: Reviewed messages are
played to a specific headset to
avoid interfering with lane
operations.
To listen to the existing message, press the Review button on the
REVIEW/RECORD MESSAGE display. Follow instructions under READY TO
REVIEW on the display. Press and hold the headset B button. The message will
be played only to the headset pressing the B button.
To record a new message, press the Record button on the REVIEW/RECORD
MESSAGE display.
Follow the instructions under READY TO RECORD on the display. You can
record a message up to 10 seconds long while you are pressing and holding the
headset B button. The Progress indicator will show you how much time you
have left. When you finish recording, release the headset B button and press the
Review button on the display, and follow the instructions under READY TO
REVIEW to confirm a successful recording.
48
Message Priority
Reminder messages can be assigned a high or low priority. To set message
priority, press the Priority button on the EDIT REMINDER MESSAGE display to
highlight either High or Low. Press the Back button to save this setting.
Note:
If the priority is set Low, the message
may play to completion or be terminated by either
an A or B button being pressed on any headset,
or by a car arrival on a given lane.
If the priority is set High, the message will play to
completion. If a high priority message is
interrupted by an A or B button being pressed on
any headset for a given lane, it will retry until it is
able to play to completion.
Message Schedule
To choose the schedule for the selected message, press the Schedule button on
the EDIT REMINDER MESSAGE display.
On the SCHEDULE REMINDER MESSAGE display, press the button for the day
you want the selected message to be played.
On the SELECT SCHEDULE TIMES display, select the time period(s) when you
want the selected message to play by pressing the ▲(up) and ▼(down) buttons to
scroll through the 12 available time periods. When the desired time period is
highlighted, press the Edit button.
Note: Reminder messages are triggered to play at the beginning of their selected
schedule time period(s).
On the EDIT display, press the Scheduled button to turn the message ✔(on) or
−(off) for the selected time period. If you want the message to be on or off during
this time period every day, press the Apply to all days? button to select Yes or
No. If No is selected, only the selected day will be affected by this change.
Press the Back button to save this setting.
Note: To edit the Start and Stop times for the time periods listed on the SELECT
SCHEDULE TIMES display, go to the MESSAGE CENTER MENU and select Edit
schedule times.
49
Message Playback Settings
 Routing − To choose where the selected Reminder message will be heard, press
the Settings button on the EDIT REMINDER MESSAGE display, and then
press the Headsets button on the EDIT REMINDER SETTINGS display.
For multiple-lane
operations,
see Appendix,
Reminder Messages.
On the SELECT REMINDER HEADSETS display, use the ▲(up) or ▼(down)
buttons to select a headset number for which you would like to turn the selected
Reminder message on or off, and then press the Edit button.
To select/deselect the headset where the message will be heard, press the Select
headset button on the EDIT display to highlight ✔(on) or −(off). To select/
deselect all headsets, press the Apply to all headsets? button to highlight Yes or
No. Press the Back button to save this setting.
To have the selected Reminder message heard
or not heard in the ceiling speaker(s), press the
Hear in ceiling speaker button to highlight
✔(on) or −(off).
To have the selected Reminder message heard
or not heard in the line out(s), press the Hear
in Line Out button to highlight ✔(on) or −(off).
Note: After selecting ✔(on), to hear the message in the ceiling speaker or Line Out, be
sure their volume is set high enough for the message to be heard. To do this, return
to the MAIN MENU and select Volume adjust to make the necessary adjustments.
 Repeats − To have the Reminder message play repeatedly at selected intervals,
press the Repeat button on the EDIT REMINDER SETTINGS display. On the
REPEAT INTERVAL display, use the ◄ or ► button to move the highlight left or
right for hours, minutes or seconds (HH:MM:SS) in the Time field, and use the
+ and − buttons to change the number in the highlighted box. Setting the repeat
interval to all 0’s disables repeats. To save this setting, press the Back button.
50
3.
Alert Message Settings
To set up the time periods and locations for Alert messages to be played, or to name
and/or record Alert messages, press the Menu button on the base station LANE
STATUS display and then, on the MAIN MENU press the Message Center button.
Press the Alert messages button on the MESSAGE CENTER MENU.
To select a message on the ALERT MESSAGES display, press the ▲(up) or
▼(down) button to highlight the desired message. To edit a message, select the
message and press the Edit button.
Rename Message
To change the name of the selected message, press the Rename button on the
EDIT ALERT MESSAGE display.
On the Rename display, use the Erase button to clear characters in the current
name to change them. Use the ◄, ►, ▲ and ▼ buttons to move the highlight to
a character you would like to use in the name. Use the Sel (select) button to
enter the highlighted character in the name. When you are finished, press the
Back button to save the new name.
51
Turn Message On/Off
To turn the selected message on or off,
press the Message button on the EDIT
ALERT MESSAGE display to highlight
either ✔(on) or −(off).
Press the Back button to save this setting.
Review or Record Message
To review the existing selected message, or to record a new message, press the
Review/Record button on the EDIT ALERT MESSAGE display.
Note: Reviewed messages are
played to a specific headset to
avoid interfering with lane
operations.
To listen to the existing message, press the Review button on the
REVIEW/RECORD MESSAGE display. Follow instructions under READY TO
REVIEW on the display. Press and hold the headset B button. The message will
be played only to the headset pressing the B button.
To record a new message, press the Record button on the REVIEW/RECORD
MESSAGE display.
Follow the instructions under READY TO RECORD on the display. You will have
up to 10 seconds to record a message while you are pressing and holding the
headset B button. The Progress indicator will show you how much time you
have left. When you finish recording, release the headset B button and press the
Review button on the display, and follow the instructions under READY TO
REVIEW to confirm a successful recording
52
Message Priority
Alert messages can be assigned a high or low priority. To set message priority,
press the Priority button on the EDIT ALERT MESSAGE display to highlight
either High or Low. Press the Back button to save this setting.
Note:
If the priority is set Low, the message
may play to completion or be terminated by either
an A or B button being pressed on any headset,
or by a car arrival on a given lane.
If the priority is set High, the message will play to
completion. If a high priority message is
interrupted by an A or B button being pressed on
any headset for a given lane, it will retry until it is
able to play to completion.
Message Schedule
To choose the schedule for the selected message, press the Schedule button on
the EDIT ALERT MESSAGE display.
On the SCHEDULE ALERT MESSAGE display, press the button for the day you
want the selected message to be played.
On the SELECT SCHEDULE TIMES display, select the time period when you
want the selected message to play by pressing the ▲(up) and ▼(down) buttons to
scroll through the 12 available time periods. When the desired time period is
highlighted, press the Edit button.
On the EDIT display, press the Scheduled button to turn the message ✔(on) or
−(off) for the selected time period. If you want the message to be on or off during
this time period every day, press the Apply to all days? button to select Yes.
If No is selected, only the selected day will be affected by this change.
Press the Back button to save this setting.
Note: To edit the Start and Stop times for the time periods listed on the SELECT
SCHEDULE TIMES display, go to the MESSAGE CENTER MENU and select Edit
schedule times.
53
Message Playback Settings
 Routing − To choose where the selected Alert message will be heard, press the
Settings button on the EDIT ALERT MESSAGE display, and then press the
Headsets button on the EDIT ALERT SETTINGS display.
For multiple-lane
operations,
see Appendix,
Alert Messages.
On the SELECT ALERT HEADSETS display, use the ▲(up) or ▼(down) buttons
to select a headset number for which you would like to turn the selected Alert
message on or off, and then press the Edit button.
To select/deselect the headset where the message will be heard, press the Select
headset button on the EDIT display to highlight ✔(on) or −(off). To select/ deselect
all headsets, press the Apply to all headsets? button to highlight Yes or No. Press
the Back button to save this setting.
To have the selected Alert message heard or
not heard in the ceiling speaker(s), press the
Hear in ceiling speaker button to highlight
✔(on) or −(off).
To have the selected Alert message heard or
not heard in the line out(s), press the Hear in
Line Out button to highlight ✔(on) or −(off).
Note: After selecting ✔(on), to hear the message in the ceiling speaker or Line Out, be
sure their volume is set high enough for the message to be heard. To do this, return
to the MAIN MENU and select Volume adjust to make the necessary adjustments.
54
 Delay − To set a delay after the Alert message is triggered until it begins
playing, press the Delay button. On the DELAY BEFORE PLAY display, use the
◄ or ► button to move the highlight left or right in the Delay field for minutes
and seconds (MM:SS) , and use the + and − buttons to change the number in
the highlighted box. To save these settings, press the Back button.
Note: The DELAY BEFORE PLAY setting applies to both audio and email-based
Alert messages.
 Repeats − To have the Alert message play repeatedly at selected intervals, press
the Repeat button on the EDIT ALERT SETTINGS display. On the REPEAT
INTERVAL display, use the ◄ or ► button to move the highlight left or right for
hours, minutes or seconds (HH:MM:SS) in the Time field, and use the
+ and − buttons to change the number in the highlighted box. Setting the repeat
interval to all 0’s disables repeats. To save this setting, press the Back button.
Note: The repeat interval does not apply to emails, since they are not repeated for
a given message.
55
Alert Message Email
To compose an email message to be sent to designated recipients when the selected
Alert is triggered, select Message Text on the EDIT ALERT MESSAGE display.
To edit the email text, on the Message Text display, use the Erase button to clear
characters if there is a current email you want to change. Use the ◄, ►, ▲ and ▼
buttons to move the highlight to a character you would like to use in the new email
text. Use the Sel (select) button to enter the highlighted character in the message.
Press the Back button to save the email text.
To have the selected Alert message sent to desired email addresses, press the
Emails button on the EDIT ALERT SETTINGS display.
On the SELECT EMAIL DESTINATIONS display, use the ▲(up) and ▼(down) buttons
to select an email address for which you would like to turn the selected Alert message
on/off, and then press the Edit button.
To select/deselect the email destination that will
receive the email message, press the Select email
destination button on the EDIT display to
highlight ✔(on) or −(off).
To select/deselect all email destinations, press the
Apply to all email destinations? button to
highlight Yes or No and then press the Back button.
To edit the selected email address, press the Edit destination address button.
On the EDIT DESTINATION ADDRESS display, use the Erase button to clear
characters in the current email address to change them. Use the ◄, ►, ▲ and ▼
buttons to move the highlight to a character you would like to use in the address.
Use the Sel (select) button to enter the highlighted character in the address.
When you are finished, press the Back button to save the new email address.
56
4.
Schedule Times
To set up all the time periods during each day, in which all Message Center
messages can be scheduled, press the Menu button on the base station LANE
STATUS display and then, on the MAIN MENU press the Message Center
button.
Press the Edit schedule times button on the MESSAGE CENTER MENU.
There are 12 possible time periods.
Note: Changing these time periods will affect all Message Center message
schedules.
To select a time period to be edited, use the ▲(up) and ▼(down) buttons to scroll
through the 12 available time periods. When the desired time period is
highlighted, press the Edit button.
On the drop-down EDIT SCHEDULE TIMES display, to edit the Start or Stop
time, use the ◄ and ► buttons to move the highlight in the Start or Stop field,
and use the + and − buttons to change the highlighted numbers.
Note: Times are in 24 hour format.
example - 0500 = 5 A.M.
1700 = 5 P.M.
0000 = Midnight
To move from one field to the other, repeat pressing the ◄ or ► button until the
highlight moves from one field to the other.
To save these settings, press the Back button.
57
4.5.4
Volume Adjustments
To adjust the volume of inbound and outbound audio, alert tones and message
repeater messages, on the base station LANE STATUS display, select Menu and then,
on the MAIN MENU select Volume adjust.
Press the button on the left side of the VOLUME MENU to select which volume you
want to adjust.
Note:
In multiple-lane
configurations, the
VOLUME MENU
display will be divided
by Lanes. Settings
will be similar to those
shown for single lane.
On the next display that appears, select which volume you would like to adjust, and
then use the + and − buttons to raise and lower the volume level.
Note:
IN/OUTBOUND VOLUME settings adjust the level to and from the outside
speaker/microphone and the level of the outbound message from the Message Center.
If a volume is set to 0, that function is effectively turned off and no audio is heard at all.
The VEHICLE TONE VOLUME setting only adjusts the level of the alert tone heard in
the headsets.
To save these settings, press the Back button.
58
4.5.5
Register Headsets
Each headset must be “registered” to the base station, so the base station will
recognize it when its power is on, and will be able to tell the difference between it and
other electronic equipment operating on similar frequencies. If a headset is replaced,
you must register the new one before you use it.
To register headsets to the base station, see Section 3.1.3.
4.5.6
Service
For HME Technical Support contact information, select Menu on the LANE STATUS
display and then select Service on the MAIN MENU.
59
4.5.7
Store Settings
Store settings are crucial to drive-thru operation. After you make the initial settings,
they can be changed by store managers or other authorized personnel.
After you have made all store settings, set up a password to control access to store
settings, and give the password to the store manager.
To access the STORE SETTINGS display, press the More button on the MAIN MENU
and then press the Store settings button on the ADVANCED MENU.
Set Date or Time
To set the date or time, press the Set date or Set time button on the STORE
SETTINGS display.
Note:
All times are in 24-hour format.
On the SET DATE or SET TIME display, use the ◄ and ► buttons to move the
highlighted box to the left and right in the Date or Time field, and use the + and −
buttons to enter the desired number in the highlighted box.
HINT! When setting the time, set it a little in advance of the known correct time and
then, when the correct time matches the setting, press the Back button.
To save the setting and return to the STORE SETTINGS display, press the Back
button.
60
Set Store Hours
To set the store hours for any or every day, press the Set store hours button on the
STORE SETTINGS display.
On the STORE HOURS display, press the button next to the day you would like to
change.
On the SET STORE HOURS display, use the ◄ and ► buttons to move the highlight in
the Open or Close field, and use the + and − buttons to change the highlighted numbers.
To move from one field to the other, repeat pressing the ◄ or ► button until the highlight
moves to the other field.
Note:
If your store is open 24 hours, set the Open time the same as the Close time.
If you want these store hours to apply to every day, press the Copy button and then
press the Apply to all days? button to highlight Yes. If No is highlighted, these store
hours will apply only to the selected day.
To save these settings, press the Back button.
61
Edit Schedule Times
Up to 12 Schedule Times can be set to establish periods in which messages can be
played from the Message Center. Schedule Times can be edited as needed. To make
changes to the Schedule Times, press the Edit schedule times button on the STORE
SETTINGS display.
Note:
The EDIT SCHEDULE TIMES display can also be accessed through the
MESSAGE CENTER.
On the EDIT SCHEDULE TIMES display, press the ▲(up) and ▼(down) buttons to
move up and down the list of time periods. You can continue pressing the ▼ button
past 7 until you reach 12. When the time period you would like to change is
highlighted, press the Edit button.
Note:
Changing these time periods will affect all Message Center message schedules.
Use the ◄ and ► buttons to move the highlight in the Start or Stop field, and then
use the + and − buttons to change the highlighted numbers. To move from one field to
the other, repeat pressing the ◄ or ► button until the highlight moves beyond the end
of one field and into the other.
Note:
If your store is open 24 hours, and you want a schedule to run for 24 hours, set
the Stop time the same as the Start time.
To save these settings, press the Back button.
62
Set Password
When you have completed all the other Store Settings, set up a user password.
When the installation is finished, be sure to give the password to the store manager.
To set a password for the first time, press the Set password button on the STORE
SETTINGS display.
Use the ◄ and ► buttons to move the highlighted box in the Enter new password
field. Use the + button to put alphabetic characters in the highlighted box, or the −
button to put numeric characters in the highlighted box. Continuing down from A will
take you to numeric characters. Continuing up from 9 will take you to alphabetic
characters. Press the ► button to move the highlighted box to the next position and
enter the next character. If you want to start over with a new password, press the Clear
All button. After entering the entire new password, press the Back button twice to save
the new password and return to the ADVANCED MENU.
B-to-Order Taker
The B-to-Order Taker feature allows the Order Taker to hear (or not hear) B button
communication during A button communication with a customer.
Press the B-to-Order Taker button on the STORE SETTINGS display to select ✔(on) to
allow the Order Taker to hear B button communication while pressing an A button. If
you select −(off), the Order Taker will not hear B button communication while pressing
an A button.
To save this setting, press the Back button.
63
VAA Settings
VAA settings can be adjusted to eliminate echo, feedback or fluctuating inbound audio
levels. To turn the VAA feature on/off, or to adjust VAA levels, press the More button
on the STORE SETTINGS display. On the ADVANCED STORE SETTINGS display,
press the VAA button.
Note:
In multiple-lane
configurations,
VAA settings will
appear for Lanes 1
and 2. Settings
will be similar for
both lanes.
Note:
If you have a dual lane drive-thru operation, you may need to make this
adjustment for each lane.
VAA ✔(on) or −(off):
To turn the VAA feature on or off, press the VAA button to select ✔(on) or −(off).
VAA Sensitivity Level:
This is the volume level of the order taker’s voice required to activate the VAA circuit.
During normal operation, the inbound audio level should be reduced when the Order
Taker speaks to the customer, and should recover when the Order Taker stops
speaking. If speaking to the customer does not automatically reduce the inbound level,
press the VAA sensitivity button and then press the + and − buttons to adjust
sensitivity to the Order Taker’s voice.
VAA Attenuation Level:
This is the amount that the inbound volume level is reduced when the Order Taker
speaks to the customer. The attenuation level is factory set at 15dB, and should not
require adjustment.
If the Order Taker cannot hear the inbound audio at all while speaking, the VAA
attenuation can be adjusted to a lower level. To make this adjustment, press the
VAA attenuation button and then press the + and − buttons until the desired level is
reached. If you do not want any attenuation, please just turn off VAA without
adjusting this setting.
64
Restore Installer Settings
After the initial installer settings have been made, store personnel can customize
adjustments to settings. After doing so, they can always return the base station to its
original installer settings by pressing the Restore installer settings button on the
ADVANCED STORE SETTINGS display, and then pressing the Restore button on the
RESTORE INSTALLER SETTINGS display.
AVC Setting
Press the AVC button to select ✔(on) or −(off) for AVC (Automatic Volume Control).
When there is excessive outside noise, the level of the order taker’s voice in the
speaker will be adjusted up. When it is quiet in the drive-thru area, the level will be
adjusted down.
Note:
In multiple-lane
configurations,
AVC settings will
appear for Lanes 1
and 2. Settings
will be similar for
both lanes.
65
Phone Headset
If there is an HME Telephone Interface connected to your base station, you can assign
one headset to receive incoming telephone calls. To do this, press the Phone headset
button on the ADVANCED STORE SETTINGS display. On the SELECT PHONE
HEADSET display, use the ◄ and ► buttons to move the highlight in the Select
phone headset field, and then use the + and − buttons to enter number of the headset.
To save these settings, press the Back button.
LCD Contrast
To adjust the light/dark contrast of the base station display, press the LCD Contrast
button on the ADVANCED STORE SETTINGS display, and then press the + (lighter)
and − (darker) buttons to adjust the contrast. When you are finished, press the Back
button to save the setting and return to the desired display.
Note:
This is a factory setting, and does not normally require adjustment during
installation.
66
4.5.8
Installer Setup
See Section 4.2 for Basic Installer Setups and Section 4.3 for Advanced Installer
Setups.
4.5.9
Network
See Section 4.4 for Network settings.
4.5.10 Diagnostics
Only press the Diagnostics button if you experience a problem with EOS|HD operation
and have to call HME Technical Support. The Technical Support representative will
guide you through the automated diagnostics. If this is necessary, select Menu on
the base station STATUS display and then press the More button on the MAIN
MENU. On the ADVANCED MENU, press the Diagnostics button, and then select the
test requested by the Technical Support representative.
If requested, press the More button on the DIAGNOSTICS display for additional
diagnostics.
4.5.11 Early Warning Setting
An external vehicle detector can be used with the EOS|HD to give a pre-warning
signal when a vehicle enters the drive-thru area. To set up a pre-warning signal, first
install the external vehicle detector at the desired detection point then connect its cable
to the base station audio circuit board according to the appropriate wiring diagram in
Figures 28 through 38.
67
4.6
PC Navigation
If your EOS|HD was set up to operate on a network, all of the same settings that can
be made on the base station can also be made from your PC, using a web browser.
Refer to Section 4.4, Network Settings, to configure the base with the proper Network
settings according to information from your IT department.
The EOS|HD provides web pages to view and edit base station configuration settings.
To open the EOS|HD on your PC, enter its IP Address in the address bar on your
internet browser as shown below, and then press the Enter key on your keyboard.
Note:
You can find the IP Address on the base
station Network Status display by using the
following button sequence:
LANE STATUS > More > More > More > More.
Select any category
from the Main Menu
that you would like to
view or edit. Some
topics will cause a
Secondary Menu bar
to appear, from which
you can select a subtopic.
If you click your cursor on an Edit button, an edit bar will appear with setup choices.
If you make any setup changes, you must click on the Save button to save your changes.
If you do not want to save your changes, or do not make any changes, you can click on any
other menu topic, or click on the back arrow at the top-left corner of the browser screen.
68
The EOS|HD interface provides the following web pages:
 Status – provides Lane, Message, Base, Version, Network and Copyright
information.
 Vehicle detection – allows you to control and reset the vehicle detectors on the
base.
 Volume adjust – allows you to adjust audio volumes.
 Register headset – allows you to register one or multiple headsets, or to clear
headset registrations.
 Message Center – allows you to set up messages to be played to audio
destinations as well as in the case of Alert messages, set up text messages to be
sent to email and text recipients.
 Store settings – allows you to set up store parameters such as date, time, store
hours, schedule times, passwords, B to Order Taker, VAA, AVC, Phone headset
and LCD contrast, as well as Restore installer settings.
 Installer settings – allows you to set up basic operational settings such as Lane
configuration, Auto-Hands-Free, Language selection, Speaker post configuration,
ClearSound, Phone, Line In/Out routing, Radio options and Vehicle tone, as well
as Save installer settings and Restore factory settings.
 Reports – allows you to view Message Center settings and headset statistics reports.
 Diagnostics – provides information that may be used by HME Technical Support
to diagnose problems.
 Service – displays all version information and contact information, in case you
need assistance from HME Technical Support.
69
5.
SYSTEM FUNCTIONAL CHECK
ACTION
Plug base station power adapter into electrical
outlet.
RESULT
System power is on. Base station lights are on.
Go outside (or have someone else go) to the speaker/microphone and do the following.
70
Push button A1 or A2 and speak into headset
microphone.
Audio should be heard at outside speaker.
Release button A1/A2. On the base station
MAIN MENU display, press the Vehicle
Detection button, and then press the Mode
button to select OVERRIDE. Tap on outside
microphone.
Vehicle present tone should be heard in headset
earpiece, followed by inbound audio. If this
does not happen, there is a wiring problem.
6.
ROUTINE OPERATION
The EOS|HD can be operated in Hands-Free (HF), Auto-Hands-Free (AHF), B-channel
Hands-Free (BHF) or Push-To-Talk (PTT) modes.
A full-duplex system supports HF, AHF, BHF and PTT operation. In HF, AHF and
BHF operation, communication can be transmitted and received at the same time, as
in a normal telephone conversation. In the AHF mode, transmission and reception
are activated automatically when a customer drives into the drive-thru lane. In the
HF mode, transmission and reception are activated by touching and releasing the A1
or A2 button on the headset. In the PTT mode, the A1 or A2 button must be
pressed and held while the operator is talking to the customer. A half-duplex
system only supports the PTT mode, and the customer’s voice will not be heard
while the operator is pressing the A1 or A2 button.
In single lane operations, when a customer arrives in the drive-thru lane, you will
hear a single beep in the headset.
In dual-lane operations, when a customer arrives in a drive-thru lane, you will hear
one beep in the headset for Lane 1 and two beeps for Lane 2.
In dual-lane operation, if you are communicating with a customer in one lane when
another customer arrives in the other lane, you will hear a beep in the headset.
When the customer leaves the speaker post in the lane you are connected to, the
same beep will repeat in the headset every four seconds until you touch the A1 or
A2 button to communicate with the customer in the other lane.
Note:
In dual-lane operations, if you have a Mode Switch and it is set to
“DEDICATED,” you will only hear beeps in the headset when a customer arrives in
the lane you are operating.
6.1
Changing Headset Languages
To change the language of the cues heard in the headset, from English to
Spanish/French and back to English, with the headset power off, press and hold
the volume-down V button and the A1 button while you press the power button.
The language of the cues heard in the headset will change when the power goes on.
The headset will remember this setting.
6.2
Obtaining Headset Status
To obtain headset status, with its power off, press and hold the volume-down V
button and the A2 button while you press the power button. You will hear the status
message in the headset earpiece when the power goes on.
71
6.3
Single-Lane Operation
(one speaker post in one lane)
Hands-Free (HF) Mode:
 With the power off, press and hold the volume-up Λ and B buttons while you press
and release the power button to turn the headset on in the HF mode. The headset will
remember this setting.
 As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in the
headset, and you will be able to hear the customer at the speaker post or menu board.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Touch and release the A1 or A2 button to speak and listen to the customer.
 Touch and release the A1, A2 or B button to end communication with the customer.
 Touch and release the A1 or A2 button if you want to speak to the customer again.
 If a customer drives away from the speaker post or menu board, the headset will
stop transmitting.
Auto-Hands-Free (AHF) Mode:
Only one headset operator at a time can use the auto-hands-free feature. The headset
will use this setting until it is turned off.
 With the power off, press and hold the volume-up Λ and A1 buttons while you press
and release the power button to turn the headset on in the AHF mode.
 As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in the
headset, and you will be able to hear the customer at the speaker post or menu board.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Speak and listen to the customer without pressing any buttons.
 Touch and release the A1, A2 or B button to end communication with the customer.
 Touch and release the A1 or A2 button if you want to speak to the customer again.
 If a customer drives away from the speaker post or menu board, the headset will
stop transmitting.
B-Channel Hands-Free (BHF) Mode:
 With the headset power off, press and hold the B and A2 buttons while you press and
release the power button to turn it on in the BHF mode.
 The BHF mode is for hands-free communication among crew members. If a customer
arrives, B-channel communication will automatically be interrupted to allow
communication with the customer.
Push-To-Talk (PTT) Mode:
 With the power off, press and hold the volume-down V and B buttons while you
press and release the power button to turn the headset on in the PTT mode. The
headset will remember this setting.
 As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in the
headset, and you will be able to hear the customer at the speaker post or menu board.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Touch and hold the A1 or A2 button to speak to the customer. Release to stop
speaking to the customer (full duplex) or to listen to the customer (half duplex).
72
6.4
Dual-Lane Operation
(two lanes with one speaker post in each lane)
Hands-Free (HF) Mode:
 With the headset power off, press and hold the volume-up Λ and B buttons while
you press and release the power button to turn it on in the HF mode. The headset
will remember this setting.
 As a customer enters a drive-thru lane, you will hear an alert tone in the headset
(single beep for Lane 1, double beep for Lane 2), and you will be able to hear the
customer at the speaker post or menu board if that lane is selected.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to speak and listen to
the customer.
 Touch and release the A1, A2 (depending on lane) or B button to end communication
with the customer.
 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to speak to the customer again.
 To change lanes, touch and release the opposite A button.
 If a customer drives away from the speaker post or menu board, the headset will
stop transmitting.
Auto Hands-Free (AHF) Mode:
Only one headset operator at a time, in each lane, can use the AHF feature. If an
operator attempts to configure another one, “System busy” will be heard in his/her
headset. Changing lanes is not possible in the AHF mode.
The headset will use this setting until it is turned off. If you turn a headset off in the
AHF mode, it will reset to its previous operating mode.
 For Lane 1 operation, with the headset power off, press and hold the volume-up Λ and A1
buttons while you press and release the power button to turn it on in the AHF mode.
 For Lane 2 operation, with the headset power off, press and hold the volume-up Λ and A2
buttons while you press and release the power button to turn it on in the AHF mode.
 As a customer enters a drive-thru lane, you will hear an alert tone in the headset
(single beep for Lane 1, double beep for Lane 2), and you will be able to hear the
customer at the speaker post or menu board if that lane is selected.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Speak and listen to the customer without pressing any buttons.
 Touch and release the A1, A2 (depending on lane) or B button to end
communication with the customer.
 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to speak to the
customer again.
 If a customer drives away from the speaker post or menu board, the headset will
stop transmitting.
B-Channel Hands-Free (BHF) Mode:
 With the headset power off, press and hold the B and A2 buttons while you press and
release the power button to turn it on in the BHF mode.
 The BHF mode is for hands-free communication among crew members. If a customer
arrives, B-channel communication will automatically be interrupted to allow
communication with the customer.
Push-To-Talk (PTT) Mode:
 With the headset power off, press and hold the volume-down V and B buttons while
you press and release the power button to turn it on in the PTT mode. The headset
will remember this setting.
 As a customer enters a drive-thru lane, you will hear an alert tone in the headset
(single beep for Lane 1, double beep for Lane 2), and you will be able to hear the
73
customer at the speaker post or menu board if that lane is selected.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Touch and hold the A1 button to speak to a customer in Lane 1, or A2 to speak to a
customer in Lane 2. Release to stop speaking to the customer (full duplex) or to
listen to the customer (half duplex).
6.5
Tandem Operation (two speaker posts in one lane)
In Tandem operation, customers at Order
Point #1 are served by Order Taker #1, and
customers at Order Point #2 are served by
Order Taker #2. If a customer arrives at
Order Point #2 when there is no customer at
Order Point #1, a message will be played
automatically from Speaker Post or Menu
Board #2 saying “Please pull forward.”
When a customer arrives at Order Point #1,
Order Taker #1 will be alerted. If a
customer arrives at Order Point #2 when
there is already a customer at Order Point
#1, Order Taker #2 will be alerted.
Note:
If you want to change the pre-recorded
“Please pull forward” message,
see Message Center settings.
Figure 24. Typical tandem drive-thru layout
CAUTION:
In tandem operation, if Order Taker #2’s headset is set in the Auto
Hands-Free mode, the “Please pull forward” message will not be played at
Order Point #2. If necessary, Order Taker #2 will have to ask the customer at
Order Point #2 to pull forward.
Hands-Free (HF) Mode (Either Order Taker):
 With the headset power off, press and hold the volume-up Λ and B buttons while
you press and release the power button to turn it on in the HF mode. The headset
will remember this setting.
 As a customer approaches Order Point #1, Order Taker #1 will hear an alert tone in
the headset, and will be able to hear the customer at speaker post or menu board #1.
 If a customer approaches Order Point #2 when there is already another customer at
Order Point #1, Order Taker #2 will hear an alert tone in the headset, and will be
able to hear the customer at speaker post or menu board #2.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Order Taker #1, touch and release the A1 button to speak and listen to the customer
at Order Point #1.
 Order Taker #2, touch and release the A2 button to speak and listen to the customer
at Order Point #2.
 Touch and release the A1/A2 (depending on which Order Taker) or B button to end
communication with the customer.
 Touch and release the A1/A2 (depending on which Order Taker) to speak to the
customer again.
 If a customer drives away from the speaker post or menu board, the headset will
stop transmitting.
74
Auto Hands-Free (AHF) Mode (Only Order Taker #1):
 Order Taker #1 only, with the headset power off, press and hold the volume-up Λ
and A1 button while you press and release the power button to turn it on in the
AHF mode. The headset will use this setting until it is turned off.
 As a customer approaches Order Point #1, you will hear an alert tone in the headset,
and you will be able to hear the customer at speaker post or menu board #1.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Speak and listen to the customer without pressing any buttons.
 Touch and release the A1 or B button to end communication with the customer.
 Touch and release the A1 button to speak to the customer again.
 If a customer drives away from the speaker post or menu board, the headset will
stop transmitting.
B-Channel Hands-Free (BHF) Mode:
 With the headset power off, press and hold the B and A2 buttons while you press and
release the power button to turn it on in the BHF mode.
 The BHF mode is for hands-free communication among crew members. If a customer
arrives, B-channel communication will automatically be interrupted to allow
communication with the customer.
Push-To-Talk (PTT) Mode (Either Order Taker):
 With the headset power off, press and hold the volume-down V and B buttons while
you press and release the power button to turn it on in the PTT mode. The headset
will remember this setting.
 As a customer approaches Order Point #1, Order Taker #1 will hear an alert tone in
the headset, and will be able to hear the customer at speaker post or menu board #1.
 If a customer approaches Order Point #2 when there is already another customer at
Order Point #1, Order Taker #2 will hear an alert tone in his/her headset, and will
be able to hear the customer at speaker post or menu board #2.
 Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the
headset if necessary.
 Touch and hold the A1 button to speak to a customer at Order Point #1, or A2 to
speak to a customer at Order Point #2. Release to stop speaking to the customer
(full duplex) or to listen to the customer (half duplex).
6.6
Internal Communication
If using the BHF mode, the B channel remains open for hands-free communication
among crew members. If a customer arrives, B-channel communication will
automatically be interrupted to allow communication with the customer.
If not using the BHF mode, to communicate internally with other headset operators,
press and hold the B button while talking. Release when finished. In single-lane
operations, up to four operators can have conference-call type communication by all
pressing and holding their B button. They will hear each other without interference.
In dual-lane operation, if the system was set up for “Split-B,” internal communication
will be heard only by headset operators in their lane. If the system was not set up for
Split-B operation, all internal communication will be heard by operators in both lanes.
In dual-lane operation, up to three operators can have conference-call type
communication by all pressing and holding their B buttons. They will hear each other
without interference. If a car arrives in a lane while internal communication is taking
place, priority will be given to the respective A channel for customer communication,
which will reduce the number of internal communication channels available.
75
6.7
Speed-Team Operation
Speed team operation is used during high-volume times. An order taker wearing a
headset relays orders from outside into the store, using button A1, A2 or B.
Note: Speed teams are only used in single or dual-lanes, not in tandem drive-thrus.
CAUTION:
With Speed Team ✔(on), many base station functions will be
disabled. Vehicle arrival tones and the customer’s voice will not be heard
during Speed Team operation. For normal order taking, the Speed Team
setting should be −(off).
To start speed-team operation, you must press the Menu button on the base station
LANE STATUS display, and then press the Operator mode button on the MAIN MENU
display. On the OPERATOR MODE display, press the Activate Speed Team button to
select ✔(on). To change back to normal operation, return to the OPERATOR MODE
display and press the Activate Speed Team button to select −(off).
Select Ext only if speed team will be activated from a remote switch connected to
the base station. See Figure 26.
Note:
In multiple-lane
operations, Activate
dedicated mode will
also appear on the
OPERATOR MODE
display.
See Appendix for
explanation.
6.8
Wired Backup System
In order to use a wired backup system, there must be a Switcher Board (optional) in
the base station. Open the base station, and look for the board shown in Figure 25.
If there is no Switcher Board, a wired backup system cannot be used. If there is a
Switcher Board, place the S2 switch in the IN position to use the wired backup
system. When using the EOS|HD, leave the S2 switch in the OUT position.
Figure 25. S2 switch on Switcher Board
6.9
Message Center Operation
To record messages and set up times and locations for them to be played, refer to
section 4.5.3.
76
7.
IN CASE OF PROBLEMS
PROBLEM
PROBABLE CAUSE
SOLUTION
“Battery failed” is heard
in headset when power
button is pressed.
Battery may be defective.
Replace battery. Call HME.*
Battery contacts may be dirty.
Clean battery contacts with alcohol.
“Headset failed” is heard
in headset when power
button is pressed.
Headset may be defective.
Use another headset. Call HME.*
Battery contacts may be dirty.
Clean headset battery contacts with alcohol.
You hear your echo in
headset earpiece when
you speak into
microphone.
Outside speaker and microphone may
not be properly installed.
Be sure speaker and microphone are isolated from each
other, and are tightly mounted with enough foam packed
around each of them to absorb vibrations.
Outbound and/or inbound audio level
may be set too high.
Set outbound audio level just high enough to be heard by
customers. Lower inbound audio to comfortable level.
VAA controls may need to be
adjusted.
Adjust VAA Level control to reduce inbound audio level
when you are speaking into the headset microphone.
Adjust VAA attenuation level to reduce inbound audio level
when you are speaking into the headset microphone.
NOTE: If the inbound level is too low, you will not hear
the customer.
No sound is heard in
headset when you press
button A and speak into
microphone.
Power may be off at base station.
Be sure HME logo and other lights on base station are lit.
Check circuit breaker for building.
Power supply in base station may not
be working.
Be certain power adapter is plugged into AC electrical
outlet, and is connected to J3 on base station audio circuit
board.
Headset power may not be on.
Press power button on headset. Be certain power light goes
on and switches from red to green.
Volume may not be set correctly.
Adjust volume with Volume-up and down buttons.
Battery may be low or defective.
Check headset power light. If not lit, replace battery.
Headset may be defective.
Use another headset. Call HME.*
Headset may not be registered.
Register headset.
Headset power may not be on.
Press power button on headset. Be certain power light goes
on and switches from red to green.
Battery may be low or defective.
Check power light. If not lit, replace battery.
A1/A2 or B1/B2 light on base station
does not light when button A or B is
pressed.
Use another headset.
Call HME.*
Headset may not be registered.
Register headset.
Outbound sound is too
low.
Outbound volume may be set too low
for environment.
Adjust outside speaker volume level.
No outbound sound;
Customer cannot hear
anything.
System may be set for speed team.
Check speed-team setting.
There may be loose wires on outside
speaker or base station circuit board.
Check vehicle present light (car) on base station.
Check outside speaker wire connections on J6 or J14 in base
station and at outside speaker.
Defective speaker or base station.
Call HME.*
System may be set for speed team.
Check speed-team setting.
Base station may be set for wrong
drive-thru mode (full or half-duplex).
Check drive-thru mode setting.
Channel A or B is not
working.
Customer cannot be
heard in push-to-talk
(PTT) operation.
77
PROBLEM
Only intermittent voice
can be heard in headsets.
PROBABLE CAUSE
Be certain antennas are screwed securely
onto base station. Check transmitter antenna cable
connections at ANT1 and ANT2 on left side of transceiver
circuit board. Call HME.*
Circuit board may be defective.
Call HME.*
VAA level is too sensitive.
Reduce VAA level.
Personnel hear customers Circuit board may be defective.
in ceiling speaker or
headsets, but cannot hear Defective headset.
each other.
No tone or sound is heard
in ceiling speaker or
headsets when vehicle
enters drive-thru lane.
Personnel cannot hear
customers in ceiling
speaker or headsets.
SOLUTION
Transmitter antenna connectors on
base station transceiver circuit board
may be loose or damaged.
Check to see if A1/A2 and B1/B2 lights on
base station are lit when buttons are pressed. Call HME.*
Use another headset. Call HME.*
Power interruption may have caused
vehicle detection circuit to be out of
balance.
When no vehicle is in the drive-thru lane, reset vehicle
detector.
System may be set for speed team.
Be certain speed-team setting is not set to ON.
Connector may be loose.
Check all connectors in base station. Call HME.*
There may be loose wires on base
station circuit board.
Check all connections on base station circuit boards.
System may be set for speed team.
Be certain speed-team setting is not set to ON.
Outside speaker, audio circuit board or Call HME.*
vehicle detector board failed.
VAA attenuation set too high
Reduce attenuation.
Headset has intermittent
sound.
Battery may be low.
Replace battery.
Headset may be defective.
Use another headset. Call HME.*
There is still sound in
headset after all
customers have been
served.
Base station may be set to override
position.
On the VEHICLE DETECTION menu, be certain the Mode
setting is in the Normal position.
Vehicle detector may be locked up.
On the VEHICLE DETECTION menu, select Reset Veh
Detect.
Battery charger is not
working.
Charger may not be plugged in.
Be certain charger is plugged in.
If it still is not working, call HME.*
Base station power not on.
“Registration failed”
message heard in headset.
Lights stay red.
Registration button not pushed.
Be sure HME logo and other lights on base station are lit.
If no light is lit, be certain power adapter is plugged into
electrical outlet, and is connected to J3 on base station audio
circuit board.
Repeat registration procedure. Call HME.*
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
78
3
4 5
10
11
12
13
14
15
1 2
Figure 26. Base station internal connectors and controls
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
ANT1 antenna connector
ANT2 antenna connector
Switcher board connectors, J4-Lane 1
Switcher board connectors, J13-Lane 2
Ethernet connector, J12
Power connector, J3
Ceiling speaker connector, J1-Lane 1, J11-Lane 2
Outside speaker/microphone connector, J6-Lane 1, J14-Lane 2
Line in/out connector, J7-Lane 1, J16-Lane 2
Early warning/alert connector, J9-Lane 1, J19-Lane 2
Remote switch connector, J2
Reset switch
Telephone connector, J15
Doors connector for Alert message activation, J5
Vehicle detector board (VDB) connector, J10-Lane 1, J20-Lane 2
79
8.
TO SET BASE STATION FOR SPANISH
OR FRENCH LANGUAGE OPERATION
If the base station is returned to its factory default settings, it will be set for English
language operation. To change the language to Spanish or French, make the
following selections on the base station display.
Press the buttons indicated by arrows in the order of the numbered displays.
On the ENTER INSTALLER PASSWORD display ─
enter the first character of the 4-digit password in the
highlighted box in the Enter Password field by pressing
the + (up) button to enter alphabetic characters, or the −
(down) button to enter numbers. Press the ► button to
move the highlighted box to the next position to the right.
Repeat this procedure until all 4 digits of the password are
entered, and then press the Continue button to access
the INSTALLER SETUP display.
Press the More button on the INSTALLER SETUP display, and then select Language
on the ADVANCED INSTALLER SETUP display. On the SELECT LANGUAGE
display, press the Select language button to highlight the desired language.
After selecting the language, press the Back button to save the setting. The base
station will automatically be reset to its previous operating mode.
80
9.
EQUIPMENT SPECIFICATIONS
Base Station
Voltage input
AC current input
Audio distortion
Outside speaker output
Ceiling speaker power
TX/RX frequency
Dimensions
Weight
24VDC ±2.5V
2.5A maximum
5% maximum level
3 watts RMS into 8 ohms
3 watts RMS into 8 ohms
2400MHz – 2483.5MHz
9.75”H x 13”W x 3.5”D
(248 mm x 330 mm x 89 mm)
3.25 lbs (1.47 kg) maximum
Headset
Battery type
Battery life
RF frequency
Weight
3.6V Lithium ion
18 - 20 hours (typical)
2400MHz – 2483.5MHz
3.53 oz (100 gm) with battery
Battery Charger
Voltage input
Charging time
Dimensions
Weight
16.5VAC
2.5 hrs maximum
5.56” x 4.25” x 1.69”
(141mm x 108mm x 43mm)
12.03 oz (341 gm) with bracket
81
10. BLOCK DIAGRAM
Figure 27. Typical EOS | HD Base Station block diagram
82
11. BASE INTERFACE DESCRIPTION
11.1
Audio Circuit Board
J1 – Ceiling Speaker In/Out, Lane 1
J1,1
Ground
J1,2
/A1 Talk
J1,3
Relay 1 Common
J1,4
Relay 1 Normally Open
J1,5
Relay 1 Normally Closed
J1,6
Ceiling speaker +
J1,7
Ceiling speaker
J1,8
Ground
J2 – Remote
J2,1
Ground
J2,2
/Remote speed team
J2,3
Ground
J2,4
/Operator
J2,5
Not used
J3 – Power
J3,1
+24VDC / 16VAC power input
24VDC / 16VAC power input
J3,2
J3,3
Ground (For DC only)
J4 – Interface w/ Switcher Board, Lane 1
J4,1
Microphone 1
J4,2
Microphone 2
J4,3
Ground
J4,4
+12VDC
J4,5
Not used
J4,6
Negative vehicle detect input
J4,7
Vehicle detector power (12V)
J4,8
Not used
J4,9
Outside speaker –
J4,10 Outside speaker +
J5 – Door Inputs
J5,1
Door 1
J5,2
Door 2
J5,3
Door 3
J5,4
Door 4
J5,5
Ground
J6 – Interface w/o Switcher Board, Lane 1
J6,1
Microphone 1
J6,2
Microphone 2
J6,3
Ground
J6,4
+12VDC
J6,5
Negative vehicle detect input
J6,6
Not used
J6,7
Outside speaker –
J6,8
Outside speaker +
J7 – Line In/Out, Lane 1
J7,1
Line out
J7,2
Ground
J7,3
Line in
J7,4
Ground
J7,5
Not used
J9 – Early Warning / Alert, Lane 1
J9,1
Early warning
J9,2
Ground
J9,3
Not used
J9,4
Ground
J9,5
Alert in
J10 –
J10,1
J10,2
J10,3
J10,4
J10,5
Vehicle Detector Board
Interface, Lane 1 (Primary)
Negative vehicle detect signal
+12V Vehicle detector power
Ground
Not used
Not used
J11 – Ceiling Speaker In/Out, Lane 2
J11,1 Ground
J11,2 /A1 Talk
J11,3 Relay 2 Common
J11,4 Relay 2 Normally Open
J11,5 Relay 2 Normally Closed
J11,6 Ceiling speaker +
J11,7 Ceiling speaker
J11,8 Ground
J13 – Interface w/ Switcher Board, Lane 2
J13,1 Microphone 1
J13,2 Microphone 2
J13,3 Ground
J13,4 +12VDC
J13,5 Not used
J13,6 Negative vehicle detect input
J13,7 Vehicle detector power (12V)
J13,8 Not used
J13,9 Outside speaker –
J13,10 Outside speaker +
J14 – Interface w/o Switcher Board, Lane 2
J14,1 Microphone 1
J14,2 Microphone 2
J14,3 Ground
J14,4 +12VDC
J14,5 Negative vehicle detect input
J14,6 Not used
J14,7 Outside speaker –
J14,8 Outside speaker +
83
J15 – Telephone Interface
J15,1 Telephone audio into base
J15,2 12V
J15,3 /A2 talk
J15,4 /B2 talk
J15,5 Car 2
J15,6 Vehicle detect in
J15,7 Ground
J15,8 Telephone audio out to phone line
J16 – Line In/Out, Lane 2
J16,1 Line out
J16,2 Ground
J16,3 Line in
J16,4 Ground
J16,5 Not used
11.2
J19 – Early Warning / Alert, Lane 2
J19,1 Early warning
J19,2 Ground
J19,3 Not used
J19,4 Ground
J19,5 Alert in
J20 –
J20,1
J20,2
J20,3
J20,4
J20,5
Vehicle Detector Board
Interface, Lane 2 (Secondary)
Negative vehicle detect signal
+12V Vehicle detector power
Ground
Not used
Not used
Switcher Circuit Board
J1 –
J1,1
J1,2
J1,3
J1,4
J1,5
DM5 Interconnect
Microphone in
Microphone in
Ground
+12VDC
Not used
J4,5
J4,6
J4,7
J4,8
J4,9
J4,10
Positive vehicle detection signal (out)
Not used
Speaker/microphone in/out
Speaker/microphone in/out
+12V to +48V in
+12V to +48V in
J2 –
J2,1
J2,2
J2,3
J2,4
J2,5
Menu Board Interconnect
Speaker/microphone in/out
Speaker/microphone in/out
Shield
Speaker out
Speaker out
J3 –
J3,1
J3,2
J3,3
J3,4
J3,5
J3,6
J3,7
J3,8
J3,9
J3,10
Detector/Timer Interconnect
Loop
Loop
Positive vehicle detection signal (in)
Ground
Negative vehicle detection signal (in)
Greet
Greet
Negative vehicle detection signal (out)
Ground
Positive vehicle detection signal (out)
J5 –
J5,1
J5,2
J5,3
J5,4
J5,5
J5,6
J5,7
J5,8
J5,9
J5,10
Audio Board Interconnect
Microphone 1
Microphone 2
Ground
+12VDC
Positive vehicle detector input (not used)
Negative vehicle detector input
Vehicle detector power
Not used
Outside speaker –
Outside speaker +
J6 –
J6,1
J6,2
J6,3
J6,4
J6,5
Vehicle Detector Board Interconnect
Vehicle detector signal
Vehicle detector power (12V)
Ground
Not used
Not used
J4 –
J4,1
J4,2
J4,3
J4,4
Backup System Interconnect
Loop
Loop
Negative vehicle detection signal (out)
Ground
11.3
P1 –
P1,1
P1,2
P1,3
84
TB1 – Connector for Internal Detector
Loop in
Loop in
Vehicle Detector Circuit Board (Optional)
Audio Board Interface Cable Connector
Signal
Power
Ground
TB1 – Vehicle Detector Loop Connector
12. WIRING DIAGRAMS
Full-Duplex Drive-Thru System with VDB but no Switcher Board
Page 86, Figure 28 —
(Connections for Lane 1 or Single Lane)
Page 87, Figure 29 —
(Connections for Lane 2 of Dual/Y-Lane or Tandem)
Full-Duplex Drive-Thru System with VDB, Switcher Board and IC300 Intercom
Page 88, Figure 30 —
(Connections for Lane 1 or Single Lane)
Page 89, Figure 31 —
(Connections for Lane 2 of Dual/Y-Lane or Tandem)
Full-Duplex Drive-Thru System with VDB, Switcher Board and Microphone
Page 90, Figure 32 —
(Connections for Lane 1 or Single Lane)
Page 91, Figure 33 —
(Connections for Lane 2 of Dual/Y-Lane or Tandem)
Half-Duplex Drive-Thru System with VDB but no Switcher Board
Page 92, Figure 34 —
(Connections for Lane 1 or Single Lane)
Page 93, Figure 35 —
(Connections for Lane 2 of Dual/Y-Lane or Tandem)
Half-Duplex Drive-Thru System with VDB and Switcher Board
Page 94, Figure 36 —
(Connections for Lane 1 or Single Lane)
Page 95, Figure 37 —
(Connections for Lane 2 of Dual/Y-Lane or Tandem)
Page 96, Figure 38 —
Optional Equipment Connections
85
Figure 28.
86
Figure 29.
87
Figure 30.
88
Figure 31.
89
Figure 32.
90
Figure 33.
91
Figure 34.
92
Figure 35.
93
Figure 36.
94
Figure 37.
95
Figure 38.
96
13. APPENDIX
13.1
Dual-Lane Installer Setup
13.1.1 Split B
For Dual/Y and Tandem operations only, the Split B feature is available.
 If set to Combined, Lane 1 and Lane 2 operators can communicate over B channel.
 If set to Split, Lane 1 operators can only communicate over the Lane 1 - B channel,
and Lane 2 operators can only communicate over the Lane 2 - B channel.
To select either Combined or Split communication, on the INSTALLER SETUP
display, press the Split B button to highlight the desired mode.
13.1.2 Dedicated Mode
In dual-lane operations only, an Activate dedicated mode setting appears on the
OPERATOR MODE display. In the dedicated mode, headset users only hear vehicle
arrival tones and audio for their own lane.
To set up dedicated mode operation, select Menu on the LANE STATUS display and
then select Operator mode on the MAIN MENU.
On the OPERATOR MODE display, press the Activate dedicated mode button to
select ✔(on). When you want to return to normal operation, you must select −(off).
Press the Dedicated HELP button for additional explanation.
97
13.2
Dual-Lane Message Center Settings
13.2.1 Customer Greeter Messages
In dual-lane operations, Customer Greeter messages can be set to play in Lane 1,
Lane 2, or both Lanes 1 & 2. To do this, press the Edit button on the CUSTOMER
GREETER display, and then press the Event button to highlight Lane 1, Lane 2 or
Lane 1/2.
13.2.2 Reminder Messages
In dual-lane operations, Reminder messages can be set to play in the ceiling speaker
and Line Out for Lane 1, Lane 2, or both Lanes 1 & 2. To do this, press the Settings
button on the EDIT REMINDER MESSAGE display and then, on the EDIT
REMINDER SETTINGS display, press the Hear in ceiling speaker and Hear in Line
Out buttons to highlight Lane 1, Lane 2 or Lane 1/2.
13.2.3 Alert Messages
In dual-lane operations, Alert messages can be set to play in the ceiling speaker and
Line Out for Lane 1, Lane 2, or both Lanes 1 & 2. To do this, press the Settings button
on the EDIT ALERT MESSAGE display and then, on the EDIT ALERT SETTINGS
display, press the Hear in ceiling speaker and Hear in Line Out buttons to highlight
Lane 1, Lane 2 or Lane 1/2.
98

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Author                          : Marvin Hand
Create Date                     : 2014:01:28 10:24:22-08:00
Modify Date                     : 2014:02:14 11:48:47-06:00
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