Hanwha Techwin SNHP6412BN SMARTCAM User Manual
Hanwha Techwin Co., Ltd. SMARTCAM
User manual
SPECIFY SERVICE INSTRUCTIONS AND WARRANTY TERMS This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER'S AUTHORITY TO OPERATE THE EQUIPMENT. Operational Description Samsung SmartCam User Manual Copyright ©2015 Hanwha Techwin Co., Ltd. All rights reserved. Trademark Each of trademarks herein is registered. The name of this product and other trademarks mentioned in this manual are the registered trademark of their respective company. Restriction Copyright of this document is reserved. Under no circumstances, this document shall be reproduced, distributed or changed, partially or wholly, without formal authorization. Disclaimer Samsung makes the best to verify the integrity and correctness of the contents in this document, but no formal guarantee shall be provided. Use of this document and the subsequent results shall be entirely on the user’s own responsibility. Samsung reserves the right to change the contents of this document without prior notice. The operational description shall fulfil the requirements of Rule Part 2.1033(b)(4). The rule part requires, "A brief description of the circuit functions of the device along with a statement describing how the device operates. This statement should contain a description of the ground system and antenna, if any, used with the device". The above requirement has been further interpreted by the FCC to mean that the description shall: a. be an operational or technical description of how the device operates, is modulated and meets requirements; b. describe the EUT completely. What is it (in plain English as well as technical terms)? Give a clear, concise functional description of device operation. c. always describe the signal, such as modulation type, pulse repetition rate, signal type and information being sent. Describe all modulation types and all data rates. Instructions & Warranty The manufacturer is not responsible for any loss or radio/TV interference caused by unauthorized modification of the product. Such modification will void the warranty of the product as well as the user’s right of use. WARNING • The product must be assembled and installed by an adult. • Before using, read all instructions on this manual thoroughly and follow operational instructions, warnings on this manual and printed on the product. • To avoid entangled power cord, do not place it around the baby bed or other infant furniture. Keep this product and its power cord out of children’s reach. • Especially, the power cord should be installed carefully while keeping it out of children’s reach. • Never use the product near bath tub, sink, washing machine and in wet basement to avoid moisture. • The product is designed for indoor use. • The product is not designed for medical monitoring, and requires a grown-up’s protective supervision on its use. • To avoid overheating of the product, do not expose the product to direct sunlight; do not install or use near a heat source such as heater, radiator, cooking devices (ex: electric stove or oven) and other warming devices (ex: audio amplifier, TV, etc.). • Make sure to keep ventilated while using the product. Avoid pillar or furniture that may block ventilation, when installing the product. • Make sure to use the power adaptor provided. If used with unidentified adaptor, it may damage the product. The power adaptor must be used with regular household electric supply. • Avoid sharp, pointed objects around the adaptor’s cable, not to damage the cable. • Be warned and never hold the cable’s stripped part when connecting / disconnecting the adaptor to/from the wall outlet. • To avoid entangled cable lines, avoid using cable extension for adaptor’s power cord. • The product’s servicing is allowed only to authorized Samsung's service personnel. • When using the product for children’s care, be careful to keep the product out of children’s reach. • The product partially contains component which might cause respiration difficulty. Accessories and small parts of the product should be stored keeping out of children’s reach. • The product is not designed to replace responsibility of human supervision on children. • The product is not equipped with device of immediate notification to adult with accidental/sudden children‘s move; it requires periodic checks and human supervision. • This appliance and its antenna must not be collocated or operation in conjunction with any other antenna or transmitter. A minimum separation distance of 20 cm must be maintained between the antenna and the person for this appliance to satisfy the RF exposure requirements. • Please note that the content of a micro SD card used for other purposes may be deleted when it is mounted in the camera. Contents GETTING STARTED Features ……………………………………………………… 4 What’s Included ……………………………………………… 5 Part names and functions …………………………………… 6 INSTALLATION & NETWORK CONNECTION Installation …………………………………………………… 8 Network Connection and Settings …………………………… 12 MONITORING Registration …………………………………………………… 14 Live Video …………………………………………………… 19 Setup ………………………………………………………… 22 Event Alarm ………………………………………………… 29 Playback ……………………………………………………… 30 Information …………………………………………………… 30 APPENDIX Specifications ………………………………………………… 32 Troubleshooting ……………………………………………… 36 Features 01 GETTING STARTED • Easy to install - Simply visit the home page (www.samsungsmartcam.com) and download and install the program without a separate installer program. • Remote monitoring - Whenever and wherever if you are in the Internet enabled environment, remote monitoring is ready for you. - PC, laptop or smart phone can be used for monitoring. • Real-time alarm - When a motion and sound are detected, your smartphone will generate real time alarms. • Cloud Storage - Users can automatically upload event photos to their Picasa accounts. - Anytime anywhere you can enjoy the video and images stored in the cloud storage. Features • Saving in SD card - When an event occurs, the user can save the video in their SD card. What’s Included • Two-way Audio - With the built-in speakers and microphone, you can make Two-way communications. However, it is available only with the smart phone. (Not applicable to the PC or laptop computer.) Part names and functions • SNS (Social Networking Service) Alarm supported - Provide event alerts through Picasa. Power Supply Connecting the Ferrite Core to the power supply adaptor Network connection 4 · English - Share your photos with your friends. • IR LED - At low illumination levels, you can use an IR LED for monitoring purposes. What’s Included Check for components when opening the product package. 01 Power Adaptor Network Cable Quick Start Guide Warranty Card GPL Lisence Double Sided Tape Tapping screw Plastic anchor Ferrite Core Getting Started Camera & Bracket body Keep the packing container. You will need the serial number later to register the camera. Part names and functions Wi-Fi Direct button Create a Wi-Fi connection for your camera and smart phone. Power / Network status LED Reset button Built-in IR LEDs for night vision Camera lens RESET Resets the camera settings to the default. Press and hold for about 10 seconds to reboot the system. SAMSUNG SMART CAM DC 5.0V M/C : SNH-P6410BN/EX Aug 2013 S/N : XXXXXXXXXXXXXXX MAC ADDRESS : XX-XX-XX-XX-XX-XX HANWHA TECHWIN CO., LTD. MADE IN CHINA 2.2A NETWORK MODEL : SNH-P6410BN Network port Used for wireless connection. Luminance Sensor Detects light levels where the camera is placed. Night vision mode changes according to detection result. Speakers Generate audio output from your smart phone. Micro card insertion hole 6 · English Power connection terminal Connect to the power adaptor. Audio out Generates audio output to external devices. Built-in Mic 2. Power Supply As shown in the figure, place the ferrite core about 10 cm away from the warning tag of your adaptor and roll it up to show the two lines of power supply outside. Then close the ferrite core. Plug-in the camera power adapter to the wall outlet and connect the camera as shown. Make sure to use the provided power adaptor. If you use an adaptor other than the power supply adaptor provided in our package, the product may not operate properly. It will take about 1min for the camera to boot-up completely. 01 Getting Started When the boot-up is complete, the power LED color will change from red to blue. RESET SAMSUNG SMART CAM DC 5.0V Aug 2013 S/N : XXXXXXXXXXXXXXX 2.2A NETWORK MODEL : SNH-P6410BN M/C : SNH-P6410BN/EX MAC ADDRESS : XX-XX-XX-XX-XX-XX HANWHA TECHWIN CO., LTD. MADE IN CHINA Network connection Connect the provided network cable to the camera’s network terminal. For further details on network configuration, refer to "Network Connection and Settings". (Page 12) LED status Connecting the Ferrite Core to the power supply adaptor LED indicator shows operational status with colors. Ferrite Core can stabilize the power supply. 1. Open the Ferrite Core included in the package. Refer to table below for detailed meaning of the LED indicator. Color Red Status Booting up Red Blinking Booting completed / Establishing network connection Blue Blinking Connecting to the network. Blue Local connection established Green Connection to server completed / Normal operation Purple Updating firmware Installation Precautions 02 INSTALLATION & NETWORK CONNECTION Installation Precautions Wall Mounting Using Double-sided adhesive tape Wall Mounting with Screws Desktop mounting Network Connection and Settings Precautions Connecting via network cable Wi-Fi connection setting 8 · English 11 12 12 12 13 13 1. Install the camera in a place where the Wi-Fi signal can be reached and without interference. 2. Keep it away from humidity such as around the humidifier. 3. Keep it away from direct sunlight, strong light or dust; install it in a place with clear view. 4. Do not install it in a place where there are a lot of obstacles. 5. Keep the lens clean at all times. Wipe off the dust with a soft cloth. Wall Mounting Using Double-sided adhesive tape Separating the wall-mount bracket 1. Take out the wall fixing tape. 2. Remove the rectangular protective film from the adhesive tape and attach it to the bottom of the wall-mount bracket. ET While pulling the button in the back of the bracket, press the bottom of the opposite side of the button to remove the bracket wall. RES 02 OR DC UN G SM ART CA 3 S/N : XXX RES XXX S: XXX XXXXX XXXXX XXN CO. XXXX, LTD XX . MAD E IN CHIN EL : SNH -P64 : SNH 10B -P64 10B N/EX HWI 201 MOD ADD M/C SAMS TEC Aug MAC WHA 3. Hold the handle for the wall fixing tape, remove the release paper to attach the tape. The tape will lose adhesiveness if used once, do not re-use. Before attaching tape, clean dust / water / oil off the wall-mount bracket’s adhesive spot for better result. Installation & Network Connection HAN 5.0V 2.2A NE TW 1. Assembling 4. Firmly insert the bracket from the opposite side of the button until you hear a clicking sound. Adjusting the Angle 1. Adjust the camera’s shooting angle as appropriate. 5. Connect the adaptor’s plug to the power terminal on the camera’s rear side. RESET SAMSUNG SMART CAM DC 5.0V 2.2A Aug 2013 S/N : XXXXXXXXXXXXXXX MAC ADDRESS : XX-XX-XX-XX-XX-XX 10 · English MADE IN CHINA NETWORK MODEL : SNH-P6410BN M/C : SNH-P6410BN/EX Do not put excessive force. Otherwise, it may cause damage to the camera. 2. Open the cap in the area marked in the figure and use a driver to turn the screw clockwise to fasten and fix the recording angle. 3. If you turn the screw counterclockwise, it will be loosened and you can adjust the recording angle then. When done, remove the protective film from the lens. HANWHA TECHWIN CO., LTD. Wall Mounting with Screws For more information about step of Separating the wall-mount bracket, refer to "Wall Mounting Using Double-sided adhesive tape". 4. Use drill bit of 5mm diameter and drill on the marked positions, drill to have 3 cm depth holes. Clean the holes after drilling. J ` Be careful not to get injured while drilling. Assembling Take out screws (M3xL20), and anchors (Φ5x25mm). 2. On a wooden wall, use screws to fix the wall-mount bracket as shown in the figure. Using a driver on the wall to attach it to, fasten three screws in the three holes. 3. If fixing on a concrete wall, use screws and anchors to fix wall-mount bracket. First, mark on the wall as shown in the figure below. 02 5. Insert an anchor for each hole. Fully insert anchors by hammering lightly the anchor head with a hammer/rubber hammer. 6. Using a driver on the wall to attach it to, fasten three screws in the three holes. For further steps, refer to the instructions for "Wall Mounting Using Double-sided adhesive tape". 11 Installation & Network Connection 1. Network Connection and Settings Desktop mounting For more information about step of Separating the wall-mount bracket, refer to "Wall Mounting Using Double-sided adhesive tape". Assembling 1. Firmly insert the bracket from the opposite side of the button until you hear a clicking sound. 2. Using the groove on the bracket wall, rotate the bracket in the desired direction. 3. Connect the adaptor’s plug to the power terminal on the camera’s rear side. RESET SAMSUNG SMART CAM DC 5.0V Aug 2013 S/N : XXXXXXXXXXXXXXX MAC ADDRESS : XX-XX-XX-XX-XX-XX 12 · English MADE IN CHINA 2.2A NETWORK MODEL : SNH-P6410BN M/C : SNH-P6410BN/EX HANWHA TECHWIN CO., LTD. Precautions • The wireless network access may fail, depending on the communications environment. • For details about the network settings and password, contact your network administrator or service provider. • For a specific Internet service requiring user authentication, you may not access the service. If this is the case, contact the service provider. • Do not access the unauthorized network. • The farther the distance from the Wireless Access Point, the longer time the network connection may take. • If you fail to access the selected wireless network, try a different Wireless Access Point to make access. • For more information about the router or the wireless connection, refer to the documentation of the router or contact the router manufacturer. • If the camera is connected to a multiple-Wireless Access Point network environment, some video packets may be lost, depending on the network traffic load. • According to the network policy (blocking UDP) of the service provider, the video transmission can be limited to 7 minutes. For more details, refer to the descriptions on page 21,. • In addition to the above two situations, you may encounter a network delay or interruption due to the network conditions. • Some hubs can have compatibility issues. Connecting via network cable Wi-Fi connection setting If you do not have a Wireless Access Point, you must connect the camera using LAN cable directly to your home router. If you want to connect a camera to Wi-Fi, first connect the network cable and try to make a connection to the Wi-Fi network. 1. When you apply the power, the power status LED is lit red, and it will change to red blinking when the booting is completed. 1. When you apply the power, the power status LED is lit red, and it will change to red blinking when the booting is completed. 2. Connect the network cable to the camera and to the home router as shown below. 2. Use the network cable (LAN cable) to connect the LAN port of the unit to the LAN port of the Wireless Access Point. MODEL : SNH-P6410BN DC 5.0V 2.2A M/C : SNH-P6410BN/EX Aug 2013 S/N : XXXXXXXXXXXXXXX MAC ADDRESS : XX-XX-XX-XX-XX-XX HANWHA TECHWIN CO., LTD. MADE IN CHINA SAMSUNG SMART CAM MODEL : SNH-P6410BN DC 5.0V 2.2A M/C : SNH-P6410BN/EX Aug 2013 S/N : XXXXXXXXXXXXXXX MAC ADDRESS : XX-XX-XX-XX-XX-XX HANWHA TECHWIN CO., LTD. MADE IN CHINA Internet Service OR Internet Service 4. The status LED will become steady blue once the camera is connected to the router. (may take up to 30sec). If the status LED (blue) is not lit, repeat steps 2 through the end and check it again. The status LED will became steady green once the camera is connected to server. It is recommended to set the router to DHCP(Dynamic Host Configuration Protocol) server. If you want to use static IP address, please refer to on page 23. If the router’s UPnP is not set, then you might be connected in relay mode. The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router. 3. Register and select the camera according to guide of 03. Monitoring. 4. Set your wireless network environment using the guideline on page 24. If you want to connect your camera to Wi-Fi, you need a hub that supports wireless networking. Using the camera's Wi-Fi Direct function, you can easily make a Wi-Fi connection from your mobile phone. When the wireless network settings are completed, remove the LAN cable. If you fail to connect to the Internet service, contact the service provider for details. 13 Installation & Network Connection 3. 02 SAMSUNG SMART CAM Registration MONITORING Registration Web browser requirements Starting SmartCam Live Video Monitoring options Setup Basic Info Network Time Alarm & Notification Alarm Schedule SD card 14 · English 14 14 14 03 Event Alarm 22 22 23 25 26 28 28 Web browser requirements Windows Windows 7 supported Mac Mac OSX 10.7 Lion or higher is supported - Internet Explorer 9 or higher (The 64-bit is not supported.) - Firefox - Firefox - Safari 29 Starting SmartCam Playback 30 Information 30 My Account Support 31 31 19 20 Once you register the product with the site, you can monitor the camera video on the PC or laptop computer. 1. From your PC, launch your web browser. 2. Go to http://www.samsungsmartcam.com. 3. Select preferred language. 4. Click or . ❖ Plug in installation 3) Click to begin the installation. 4) Installation has completed. You need to install your plug in to automatically search for cameras connected to the network and view the video in your camera. 1) If you login or click in a PC where the plug in is not installed, the installation message window will pop up. When you install the plug in, the web browser will be terminated and you need to launch it again. Click , run the setup file. 03 Monitoring For Windows 2) Click . 15 For Mac 2) Click . 3) Click . 16 · English 4) Enter MAC PC password and click . 5) Installation has completed. 5. 6. According to the network connection and setting, click when the camera LED turns into green. • ID : Using alphabetical characters and numbers, make a combination using 8 to 14 letters. • Password : To strengthen security, create a password with a combination of special characters, numerals and English letters. 7. Select the serial number of the camera to be added from the camera search list. If the camera is not found, enter the serial number manually. 8. Click . Length and other restrictions of password. - A combination of English letters/numerals: 10 digits or more - The password must not be identical to your ID. - No simple repetitive pattern must be used. e.g., 1212abab,azxsazxs - You cannot use 4 or more consecutive letters. e.g., 1234, abcd - You cannot use 4 or more consecutive qwerty keyboard letters. e.g., asdf, 7890 - You cannot use any letter 4 consecutive times. e.g., !!!!, 1111, aaaa • Confirm Password : Please enter the password again for confirmation. • Name : Enter the user name. • E-mail : Please make sure you enter correct email address as you will have to use the email address to receive temporary ID/password when you lost your user ID or password. 03 Monitoring Enter the requested information, and click . Serial number can be found the label on the side of the packaging or on the rear of the product. The computer and the camera has to be on the same network router to auto detect the cameras. 17 9. Create and . 10. Click . 12. Select your Wireless Network from the list. 13. Enter the password of your Wireless Network and click . The camera password is used to block the unauthorized access to your camera. Create camera password using alphanumeric characters between 1 to 8 without any space. 11. After adding the camera, click in the wireless network setup pop-up window. If your Wireless Network is hidden, select . Select to display the password. 14. Click . 18 · English 15. Unplug the network cable from the camera and the router. 16. Click if the button is activated. Live Video 1. 17. Once the camera is successfully registered, you can check the camera in the camera list. Select a camera from the camera list at the upper left hand of the screen. Enter the camera password and click . 3. 03 The gray icon indicates the camera is inactive so you cannot monitor it right now. Check on to access your camera without entering the password next time. If you want to change the Camera password, please refer to on page 22. Live video will be displayed on the screen. 19 Monitoring 2. Item Monitoring options bc Description WDR A dark spot will be brighter and a bright spot will be darker to compensate for the backlight. Motion zone setting It detects motion within the range set by a user. Flip/Mirror You can flip/mirror the video image. A user can directly save videos in their SD card. Manual recording 30 minute long video is saved. If there is an ongoing event now or overwrite to SD card is not checked, and there is storage space of 10% remaining, you cannot perform manual recording. Set the network speed (low/mid/high). Network Speed Capture Image Live video is saved as one image. If the bandwidth provided by your internet service provider is smaller than the recommended value, then the video might get fuzzy or temporary disconnections or delays in the live video may be caused. When enabled, you can hear what’s happening around the camera. Sound Some internet service providers do not support audio outputs in relay mode. The video is displayed on the full screen. Item Description Default Camera Set the default camera to monitor in the camera list. Delete Camera Delete the registered camera. Cancel remembering camera password Cancel remembering the camera password. Night Vision If Night Vision is set , it will automatically switch to black and white mode in the dark condition and then the IR lamp will automatically operate. If Night Vision is set , it does not switch to night vision mode and it will operate in color mode. 20 · English Full screen Brightness The system supports Internet Explorer only. If you double-click the screen, the full screen mode is terminated. You can adjust the brightness of the screen image. Item ❖ Motion Zone Setting Description Hide/unhide detailed menu Click on the [ Audio Adjust the volume of the built-in microphone and speaker of the camera as appropriate. If you set the mic setting to '0', you will not hear the live audio, and it will not be recorded in your SD card. Note that the Two-way audio transfer function is available only with the smart phone application. Add a camera Click the [ ] icon to unhide or hide detailed setting menu. Resolution Frame rate Recommended bandwidth Drag it to the screen to set the detection area. 3) Click on . If you want to delete the set area, click on . > icon. VGA 20 fps 0.7Mbps Mid Speed Network HD(720P) 15 fps 1Mbps High Speed Network Full HD(1080P) 30 fps 2.8Mbps What is relay mode? If the network condition is unstable, the camera cannot make a normal connection (P2P), so it will set up a connection in relay mode. In this case, you will see the video for the first seven minutes only. Relay mode is added feature where the video from the camera is transmitted to Samsung server then retransmitted to the user's computer. If you have trouble connection to the camera, visit "http://www.samsungsmartcam. com", go to support page, and refer to "Troubleshooting" on it. It is recommended to use one browser at one time. 03 The function needs to be activated in order to use the motion zone function. When the motion detection function is activated, any motion will be detected, even if no motion zone is set. You can set up to 3 motion zones. The Night Vision video produces a different visibility according to the distance between camera and subject. 21 Monitoring Low Speed Network Click the < 2) ] icon to register an additional camera. ❖ Network Speed Profile Name 1) Setup Serial number You can confirm the serial number. Basic Info Camera password Click the , you can change the Camera password. Enter the current camera password, and type a new Camera password. Camera Name Click the , you can change the camera name. Firmware Version You can check the current version and the latest version of your camera S/W. Status LED Flickerless Image encrypting Item 22 · English Description You can turn on/off the LED in your camera. The LED will illuminate when the power supply is reconnected. You can reduce the occurrence of screen shaking due to the frequency mismatches with the neighboring lighting. If you use the flickerless function outdoors (in a bright environment), image saturation may occur. This encrypts the image transmitted. The image encryption function may affect the image transmission function. If you change the camera password, you will be logged out and return to the camera password input page. Keep the camera password in a safe place as it is used for viewing the live screen of the camera or for changing the display settings. ❖ Firmware update Network If the currently used S/W is not of the latest version, update it. If you are using the latest version, then the firmware will not be activated. 1) Click . 2) Click the < 3) When the firmware update is finished, the camera will reboot. > icon to update the firmware. If you want to update the firmware, it is recommended to use a wired network connection. If the power goes off during updates, it may not operate properly. The duration of the firmware update depends on the size of the firmware file and the network connection speed. When you run Update Firmware, the color of your camera LED changes to purple. Do not disconnect the camera from power or the Internet during a firmware update, as this may damage the system. 03 Monitoring Item Description Dynamic IP Address If you select , the IP address will be obtained automatically. Static IP Address You must manually provide the information of: IP address, subnet mask, gateway, DNS server address. 23 n If any of the manual settings is wrong, the network settings will not be applied. If you have both cable and wireless network connections simultaneously, the cable network connection is prioritized. If you switch from the current wireless connection to the cable connection, the network will switch to cable connection accordingly. For more information about the router or the wireless connection, refer to the documentation of the router or contact the router manufacturer. Item Description Wireless On/ Wireless Off You can select to activate or deactivate the wireless network connection. AP (Access Point) list You will see a list of APs (Access Point) available. Select a desired one from the list of APs (Access Point). AP (Access Point) password If you select a secured AP (Access Point), you must enter the password before you can access the network. For the password, contact your network administrator. Hidden SSID If your SSID is hidden, select the type of security you have. Enter the name of the SSID and the password. 24 · English If you select a non-secured AP (Access Point), you just can access the network without providing a specific password. If you entered a wrong password, you cannot access the network whatsoever. When the wireless network settings are completed, remove the LAN cable. If you do not remove the LAN cable, the wireless network will not be available. n Time The time will synchronize with the NTP(Network Time Protocol) server automatically. For this, Internet connection is required. You need to set the timezone correctly to obtain the exact time setting. The time displayed without Internet connection may not be accurate. 03 Monitoring Item Description Time Confirm the camera's time. Time Zone Select your region. Display Time Select the time format displayed in time setting. Automatic Time It sets camera's time automatically. Daylight Saving Time Check this option if you live in a country or region where DST(Daylight Saving Time) is applied. Time to show Live screen displays the time. 25 Notification Alarm & Notification The event alarm is sent through Gmail. Camera has ability to send event notifications when motion or audio is detected. Item 26 · English Enter your Gmail address and password. 3. Select
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