Hi G Tek IGRS46D916 DataReader User Manual ch8 end

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Date Submitted	2002-08-28 00:00:00
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Creation Date	2002-06-18 12:15:48
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Document Title	ch8-end.cdr
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Chapter 8
Troubleshooting
and
Problem Solving
8
Troubleshooting
8.1. DataReader Troubleshooting
1. Power LED is red: reader malfunction. Replace reader
2. Power LED is off: verify power connection
3. Reader does not respond to host.
3.1 Verify power LED blinks at power on. LED should then
remain steady green.
3.2 Verify cable connections are according to diagram
3.3 Verify reader address is correctly transmitted by host
3.4. Verify terminator present at end of the RS485 chain
4. Reader does not read seal
4.1 Verify seal is within reader communication range
4.2 Verify antenna connections
4.3 Verify SD LED lights up for a short time upon receiving host
command (Host request transmitted by reader)
4.4 Verify RD LED lights up for a short time (reader received
data from seal)
8.2. Evaluation System Troubleshooting
1. When inserting Reader ID and ADD to the list using the evaluation
software the reply: "com port time out" is received.
Possible reasons:
a. The Reader is not powered.
b. The RS-232 converter is not connected to the PC.
c. The RS-232 converter is not powered.
d. The PC port definitions are incorrect.
2. "Command Fail" is repeated under Verify & Set option
Possible reasons:
a. The Reader is not powered.
b. The RS-232 converter is not connected to the PC
c. The RS-232 converter is not powered.
d. The Reader Address = 0 when connected via RS-485 and
more than one Reader is connected
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Troubleshooting
3. Repeated "No Seals" failure when using the Verify command
Possible reasons:
a. Incompatible parameters between the Seal and the Reader.
The parameters are: ADI, Department, Org ID.
b. Low power transmission.
c. Antenna disconnected.
d. Seals are located too far away.
e. Number of windows defined greater than 255.
4. Repeated "Seal Does Not Respond" reply using the Add Verify
command.
Possible reasons:
a. Incompatible parameters between the Seal and the Reader.
The parameters are: ADI, Department, Org ID.
b. Low power transmission.
c. Antenna disconnected.
d. Seals are located too far away.
e. Number of windows defined greater than 255.
5. General All Commands failure - check that ADI, Department,
and ORG ID parameters in the Seal and the Reader are
compatible.
6. Seal does not respond to Tamper command.
Possible reasons:
a. Seal is not in Tamper mode.
b. Open the Seal and re-run the Tamper command. Repeat
several times. If Seal still does not respond, follow procedure
detailed in section 5.
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8
Troubleshooting
7. Seal does not respond to Hard Wakeup command:
Possible reasons:
a. The Seal is not in Deep Sleep mode.
8. Set or Reset failure in Reset Status command: Check that
the required bit can be changed.
9. Parameter cannot be changed in the Write Parameters
command:.
Possible reasons:
a. The Parameter is not in the Parameter Change list.
b. The number of bytes is not compatible with the parameter
size.
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Chapter 9
Technical
Specifications
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211
Technical Specifications
9.1. 24v Outdoor DataReader
24v Outdoor DataReader
IG-RS-46D-916
IG-RS-46D-433
IG-RS-46D-318 IG-RS-46D-315
Physical Characteristics
195X165X95 not including antenna
1000
Dimensions (mm)
Weight (gr)
Power Requirements External (volts)
Power Consumption(watts)
24 Vdc nominal (10 to 35)
1.7W@Tx, 1.1W@Rx
Performance Characteristics
Interface
Operating Frequency (MHz)
Read Range (m)
916.5
RS-485 optically isolated
433.92
318
30 @ open space
315
Environmental Conditions
Operating Temperature (OC)
Storage Temperature ( C)
Humidity (%)
Mechanical Vibration
Mechanical Shock
-40 - +70
-40 - +70
90 non condensing
As per MIL-810D & SAE J1455
As per MIL-810D & SAE J1455
Standards
Designed according to
FCC part 15.249 EN300220
EN301489
UL1950
EN60950
UL1950
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology
UL1950
212
Technical Specifications
9.2. 12v Outdoor DataReader
12v Outdoor DataReader
IG-RS-46D-916/12 IG-RS-46D-433/12 IG-RS-46D-318/12 IG-RS-46D-315/12
Physical Characteristics
Power Requirements External (volts)
12 Vdc nominal (10 to 35)
Power Consumption (watts)
1.7W@Tx, 1.1W@Rx
* All other specifications are as in section 9.1.
9.3. 48v Outdoor DataReader
12v Outdoor DataReader
IG-RS-46D-916/48 IG-RS-46D-433/48 IG-RS-46D-318/48 IG-RS-46D-315/48
Physical Characteristics
Power Requirements External (volts)
Power Consumption (watts)
48 Vdc nominal (20 to 70)
1.7W@Tx, 1.1W@Rx
* All other specifications are as in section 9.1.
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Technical Specifications
9.4. 24v Indoor DataReader
DataReader
IG-RS-46-315
IG-RS-46-318
IG-RS-46-433
IG-RS-46-916
Physical Characteristics
195X165X95 not including antenna
1000
Dimensions (mm)
Weight (gr)
Power Requirements External (volts)
Power Consumption(watts)
24 Vdc nominal (10 to 35)
1.7W@Tx, 1.1W@Rx
Performance Characteristics
Interface
Operating Frequency (MHz)
Read Range (m)
315
RS-485 optically isolated
318
433.92
30 @ open space
916.5
Environmental Conditions
Operating Temperature ( C)
Storage Temperature ( C)
0 - +70
-20 - +70
Standards
Designed according to
UL1950
UL1950
EN300220
EN301489
EN60950
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology
FCC part 15.249
UL1950
214
Technical Specifications
9.5. 12v Indoor DataReader
12v Outdoor DataReader
IG-RS-46-315/12
IG-RS-46-318/12
IG-RS-46-433/12
IG-RS-46-916/12
Physical Characteristics
Power Requirements External (volts)
12 Vdc nominal (10 to 35)
Power Consumption(watts)
1.7W@Tx, 1.1W@Rx
* All other specifications are as in section 9.4.
9.6. 48v Indoor DataReader 8
48v Outdoor DataReader
IG-RS-46-315/48
IG-RS-46-318/48
IG-RS-46-433/48
IG-RS-46-916/48
Physical Characteristics
Power Requirements External (volts)
Power Consumption(watts)
48 Vdc nominal (20 to 70)
1.7W@Tx, 1.1W@Rx
* All other specifications are as in section 9.4.
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Technical Specifications
9.8. DataSeal
DataSeal
IG-RS-40-916
IG-RS-40-433
IG-RS-40-318
IG-RS-40-315
Physical Characteristics
49X37X85
100
Plastic reinforced with fiberglass
3.6 internal battery
2048
10
Dimensions (mm)
Weight (gr)
Housing
Power Requirements (volts)
User Memory (Bytes)
Events Memory (events)
Performance Characteristics
Mounting Cradle P.N. IG-DH-40
916.5
433.92
318
30 @ open space
125
50
Interface
Operating Frequency (MHz)
Read Range (m)
Operating Frequency (kHz)
Read Range (cm)
315
Environmental Conditions
Operating Temperature ( C)
Storage Temperature ( C)
Humidity (%)
Mechanical Vibration
Mechanical Shock
-40 - +70
-40 - +70
90 non condensing
As per MIL-810D & SAE J1455
As per MIL-810D & SAE J1455
Standards
Designed according to
FCC part 15.249
EN300220
EN301489
Antenna Characteristics
Beam Divergence
Omni-directional on non-metal wall.
Hemisphere on metal wall.
Polarization
Vertical
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Technical Specifications
9.9. Magnetic DataSeal
Magnetic DataSeal
IG-RS-40M-916 IG-RS-40M-433 IG-RS-40M-318 IG-RS-40M-315
Physical Characteristics
49X37X65
100
Plastic reinforced with fiberglass
3.6 internal battery
2048
10
Dimensions (mm)
Weight (gr)
Housing
Power Requirements (volts)
User Memory (Bytes)
Events Memory (events)
Performance Characteristics
916.5
Operating Frequency (MHz)
Read Range (m)
Operating Frequency (kHz)
Read Range (cm)
433.92
318
30 @ open space
125
50
315
Environmental Conditions
Operating Temperature (OC)
Storage Temperature (OC)
Humidity (%)
Mechanical Vibration
Mechanical Shock
-40 - +70
-40 - +70
90 non condensing
As per MIL-810D & SAE J1455
As per MIL-810D & SAE J1455
Standards
Designed according to
FCC part 15.249
EN300220
EN301489
Antenna Characteristics
Beam Divergence
Omni-directional on non-metal wall.
Hemisphere on metal wall.
Polarization
Vertical
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Technical Specifications
9.10 FCC approved products:
Product
P/N
FCC ID
DataReader
IG-RS-46D-916
OB6-IGRS46D916
DataSeal
IG-RS-40-916
OB6-IGRS40916
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by
Hi-G-Tek Ltd. could void the user's authority to operate the equipment.
WARNING: It is the responsibility of the installer to ensure that when using the outdoor
antenna kits in the United States (or where FCC rules apply), only those antennas
certified with the product are used. The use of any antenna other than those certified
with the product is expressly forbidden in accordance with FCC rules CFR47 part 15.204.
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Chapter 10
Index
Index
10
Addressed Verify
ADI
Alert Burst Mode.
Alert Window
Antenna orientation
50, 85, 113, 114, 143, 151, 182, 184, 193
58, 108, 109, 132, 136, 137, 179, 194, 200, 209
72, 73, 81, 82, 89, 95, 140, 141, 153, 204
51, 67
103
Battery Life
Buffer full
Carrier Sense
Collision
Cellular Layout
Ch1
Communication Channels
DataReader
DataTerminal
Date & Time
Department
54, 55, 66
186
70, 73, 133
51, 73, 105
105
87, 88, 124, 125
17, 50, 51
17, 20, 21, 22, 23, 30, 31, 32, 33, 34, 35, 36,
37, 38, 41, 44, 45, 46, 48, 65, 71, 71, 111,
170, 171, 174, 175, 208, 212, 213, 214, 215
16, 17, 71, 72, 111, 194, 197, 198
58, 68, 79, 191, 192
54, 66, 102, 103, 104, 126, 183
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Index
10
EVENT Memory
Events.
71, 72
16, 17, 19, 58, 59, 61, 72, 80, 85, 109, 110,
114, 139, 143, 151, 152, 181, 185, 191, 192,
194, 195, 206, 216, 217
FOOTPRINT
General error
Global
GMT
Greenwich Mean Time
70, 72
62, 185
57, 107, 108, 109, 192
68, 112
68, 112
Hard wakeup
High frequency
72, 81, 140, 148, 201, 210
17, 57, 137, 186, 197, 198
Illegal ORG_ID
Indoor
107
17, 22, 23, 36, 38, 41, 103, 214, 215
Life Counter.
Lock
Long Status
Low frequency
185
16, 27, 30, 44, 83, 87, 112, 123, 129, 141,
152, 185, 192, 197, 198
58, 60, 62, 107, 109, 191, 192
16, 57
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Index
10
MCU
Mode
New Battery
O Open/Close
Org_ID
Org_ID*
Outdoor
48, 65, 86, 87, 101, 120, 123, 124, 164, 165, 170, 171, 174
17, 21, 22, 32, 33, 34, 35, 38, 43, 45, 48, 50, 51,
58, 59, 61, 63, 67, 70, 71, 72, 73, 81, 82, 86, 87,
89, 95, 112, 113, 116, 118, 123, 133, 137, 140,
149, 153, 158, 160, 170, 171, 175, 176, 180, 181,
183,185, 186, 189, 201, 202, 203, 204, 209, 210
185
185
70, 95, 107, 108, 109, 159, 192
70
17, 20, 21, 22, 30, 32, 41, 103, 212, 213, 215
51, 52
Random Access Window
70
RD_ID
84, 93, 94, 113, 143, 157
READ PARAMETERS
119, 133, 168, 169, 170, 185, 208
Reader Address
Reader ID
72, 97, 131, 168, 170, 208
51, 54
Reader Interrogation Header
50, 51, 54, 55, 72, 81, 106, 112, 117, 179, 180, 184
Reader Session
Reader Zone
105
51, 67
Readers Interlace Window
Rr
51, 54, 78, 137, 169, 177, 178, 191, 192
RS-232
33, 39, 41, 43, 44, 87, 96, 104, 106, 116,
RS-485
Rt
117, 123, 133, 208
34, 35, 39, 40, 41, 43, 44, 45, 74, 85, 87, 97, 104,
106, 116, 117, 123, 133, 161, 208, 212, 214
51, 78, 85, 137, 143, 178
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Index
10
Scroll
Seal Number
Seal Stamp
Segregation
Serial communication port
Sleep
SLOTTED ALOHA
Suspended SET
Synchronize
System Parameter
System Cycle
Tag/Seal Status
Tamper Commands
Taw
Tbrs
Tcw
Thw
Tiw
Trw
Ts
Tw
109, 186
69
58,181, 185, 191, 192
107
63
50, 58, 59, 61, 72, 76, 81, 95, 113, 116,
135, 140, 148, 158, 160, 185, 201, 210
50
80, 113, 139, 147, 185, 196
59, 61, 71, 72, 73, 81, 95, 104, 105, 134, 159
57
55, 56, 72
58
50
51, 54, 56
58
51, 54
50, 51, 54, 55, 58, 66, 67, 112, 133
51, 67, 78, 114, 137, 177, 191
51, 112, 113, 114
50, 51, 54, 56, 78, 113, 114, 117, 137, 177, 191
50, 51, 66, 67, 71, 116, 137
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Index
10
UDT
Unrecognized Command
Unsynchronized Mode
User Data Size
USER DATA
111
186
71, 73, 134, 159
58
58, 111, 197
Verify Command
Version of Firmware
54, 79, 108, 109, 113, 114, 137, 138,
146, 147, 191, 193, 209
183, 184
WRITE PARAMETERS
68, 79, 84, 92, 93, 112, 113, 129,
143, 156, 210
YARD Management
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224
10
Index
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Contact Information
Hi-G-Tek Ltd. Microelectronics and Asset Tracking Technology
Tel: 972-3-5339359
Fax: 972-3-5339225
http://www.higtek.com
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