Hi G Tek IGRS46D916 DataReader User Manual ch8 end

Hi-G-Tek Ltd DataReader ch8 end

Users Manual 5

Troubleshooting
and
Problem Solving
Chapter 8
Troubleshooting
8
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 208
1. Power LED is red: reader malfunction. Replace reader
2. Power LED is off: verify power connection
3. Reader does not respond to host.
1.
2.
8.1. DataReader Troubleshooting
3.1 Verify power LED blinks at power on. LED should then
remain steady green.
3.2 Verify cable connections are according to diagram
3.3 Verify reader address is correctly transmitted by host
3.4. Verify terminator present at end of the RS485 chain
4.1 Verify seal is within reader communication range
4.2 Verify antenna connections
4.3 Verify SD LED lights up for a short time upon receiving host
command (Host request transmitted by reader)
4.4 Verify RD LED lights up for a short time (reader received
data from seal)
4. Reader does not read seal
8.2. Evaluation System Troubleshooting
When inserting Reader ID and ADD to the list using the evaluation
software the reply: "com port time out" is received.
"Command Fail" is repeated under Verify & Set option
Possible reasons:
Possible reasons:
a. The Reader is not powered.
b. The RS-232 converter is not connected to the PC.
c. The RS-232 converter is not powered.
d. The PC port definitions are incorrect.
a. The Reader is not powered.
b. The RS-232 converter is not connected to the PC
c. The RS-232 converter is not powered.
d. The Reader Address = 0 when connected via RS-485 and
more than one Reader is connected
Troubleshooting
8
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 209
3.
4.
5.
6.
Repeated "No Seals" failure when using the Verify command
Repeated "Seal Does Not Respond" reply using the Add Verify
command.
General All Commands failure - check that ADI, Department,
and ORG ID parameters in the Seal and the Reader are
compatible.
Seal does not respond to Tamper command.
Possible reasons:
Possible reasons:
Possible reasons:
a. Incompatible parameters between the Seal and the Reader.
The parameters are: ADI, Department, Org ID.
b. Low power transmission.
c. Antenna disconnected.
d. Seals are located too far away.
e. Number of windows defined greater than 255.
a. Incompatible parameters between the Seal and the Reader.
The parameters are: ADI, Department, Org ID.
b. Low power transmission.
c. Antenna disconnected.
d. Seals are located too far away.
e. Number of windows defined greater than 255.
a. Seal is not in Tamper mode.
b. Open the Seal and re-run the Tamper command. Repeat
several times. If Seal still does not respond, follow procedure
detailed in section 5.
Troubleshooting
8
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 210
7.
8.
9.
Seal does not respond to Hard Wakeup command:
Set or Reset failure in Reset Status command: Check that
the required bit can be changed.
Parameter cannot be changed in the Write Parameters
command:.
Possible reasons:
Possible reasons:
a. The Seal is not in Deep Sleep mode.
a. The Parameter is not in the Parameter Change list.
b. The number of bytes is not compatible with the parameter
size.
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 211
Technical
Specifications
Chapter 9
Technical Specifications
9
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 212
Physical Characteristics
Performance Characteristics
O
Operating Temperature ( C)
O
Storage Temperature ( C)
Humidity (%)
Mechanical Vibration
Mechanical Shock
Dimensions (mm)
Weight (gr)
Power Requirements -
External (volts)
Interface
Operating Frequency (MHz)
Read Range (m)
Standards
Environmental Conditions
195X165X95 not including antenna
1000
RS-485 optically isolated
30 @ open space
-40 - +70
-40 - +70
90 non condensing
As per MIL-810D & SAE J1455
As per MIL-810D & SAE J1455
FCC part 15.249
24v Outdoor DataReader IG-RS-46D-916 IG-RS-46D-433 IG-RS-46D-318 IG-RS-46D-315
916.5 433.92 318 315
9.1. 24v Outdoor DataReader
Power Consumption(watts)
24 Vdc nominal (10 to 35)
1.7W@Tx, 1.1W@Rx
Designed according to
UL1950
EN300220
EN301489
EN60950 UL1950 UL1950
Technical Specifications
9
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 213
Physical Characteristics
Power Requirements -
External (volts)
12v Outdoor DataReader
9.2. 12v Outdoor DataReader
Power Consumption (watts)
12 Vdc nominal (10 to 35)
* All other specifications are as in section 9.1.
Physical Characteristics
Power Requirements -
External (volts)
12v Outdoor DataReader
9.3. 48v Outdoor DataReader
48 Vdc nominal (20 to 70)
* All other specifications are as in section 9.1.
IG-RS-46D-916/12 IG-RS-46D-433/12 IG-RS-46D-318/12 IG-RS-46D-315/12
IG-RS-46D-916/48 IG-RS-46D-433/48 IG-RS-46D-318/48 IG-RS-46D-315/48
1.7W@Tx, 1.1W@Rx
1.7W@Tx, 1.1W@Rx
Power Consumption (watts)
Technical Specifications
9
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 214
Physical Characteristics
Performance Characteristics
O
Operating Temperature ( C)
O
Storage Temperature ( C)
Dimensions (mm)
Weight (gr)
Interface
Operating Frequency (MHz)
Read Range (m)
Standards
Environmental Conditions
195X165X95 not including antenna
1000
RS-485 optically isolated
30 @ open space
0 - +70
-20 - +70
DataReader IG-RS-46-315 IG-RS-46-318 IG-RS-46-433 IG-RS-46-916
315 318 433.92 916.5
9.4. 24v Indoor DataReader
Power Requirements -
External (volts) 24 Vdc nominal (10 to 35)
Designed according to
UL1950
EN300220
EN301489
EN60950
UL1950
UL1950
FCC part 15.249
Power Consumption(watts) 1.7W@Tx, 1.1W@Rx
Technical Specifications
9
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 215
Physical Characteristics
Power Requirements -
External (volts)
12v Outdoor DataReader
9.5. 12v Indoor DataReader
12 Vdc nominal (10 to 35)
* All other specifications are as in section 9.4.
Physical Characteristics
Power Requirements -
External (volts)
48v Outdoor DataReader
9.6. 48v Indoor DataReader 8
48 Vdc nominal (20 to 70)
* All other specifications are as in section 9.4.
IG-RS-46-315/12
IG-RS-46-315/48
IG-RS-46-318/12
IG-RS-46-318/48
IG-RS-46-433/12
IG-RS-46-433/48
IG-RS-46-916/12
IG-RS-46-916/48
Power Consumption(watts) 1.7W@Tx, 1.1W@Rx
Power Consumption(watts) 1.7W@Tx, 1.1W@Rx
Technical Specifications
9
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 216
9.8. DataSeal
Physical Characteristics
Performance Characteristics
O
Operating Temperature ( C)
O
Storage Temperature ( C)
Humidity (%)
Mechanical Vibration
Mechanical Shock
Dimensions (mm)
Weight (gr)
Housing
Power Requirements (volts)
User Memory (Bytes)
Events Memory (events)
Interface
Operating Frequency (MHz)
Read Range (m)
Operating Frequency (kHz)
Read Range (cm)
Standards
Environmental Conditions
49X37X85
100
Plastic reinforced with fiberglass
3.6 internal battery
2048
10
Mounting Cradle P.N. IG-DH-40
30 @ open space
125
50
-40 - +70
-40 - +70
90 non condensing
As per MIL-810D & SAE J1455
As per MIL-810D & SAE J1455
DataSeal IG-RS-40-916 IG-RS-40-433 IG-RS-40-318 IG-RS-40-315
916.5 433.92 318 315
Designed according to EN300220
EN301489
FCC part 15.249
Antenna Characteristics
Beam Divergence Omni-directional on non-metal wall.
Hemisphere on metal wall.
Polarization Vertical
Technical Specifications
9
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 217
9.9. Magnetic DataSeal
Physical Characteristics
Performance Characteristics
O
Operating Temperature ( C)
O
Storage Temperature ( C)
Humidity (%)
Mechanical Vibration
Mechanical Shock
Dimensions (mm)
Weight (gr)
Housing
Power Requirements (volts)
User Memory (Bytes)
Events Memory (events)
Operating Frequency (MHz)
Read Range (m)
Operating Frequency (kHz)
Read Range (cm)
Standards
Antenna Characteristics
Environmental Conditions
49X37X65
100
Plastic reinforced with fiberglass
3.6 internal battery
2048
10
30 @ open space
125
50
-40 - +70
-40 - +70
90 non condensing
As per MIL-810D & SAE J1455
As per MIL-810D & SAE J1455
Magnetic DataSeal
Beam Divergence Omni-directional on non-metal wall.
Hemisphere on metal wall.
Polarization Vertical
IG-RS-40M-315
IG-RS-40M-318IG-RS-40M-433IG-RS-40M-916
916.5 433.92 318 315
Designed according to EN300220
EN301489
FCC part 15.249
Technical Specifications
9
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 218
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by
Hi-G-Tek Ltd. could void the user's authority to operate the equipment.
9.10 FCC approved products:
Product P/N FCC ID
IG-RS-46D-916
DataReader OB6-IGRS46D916
WARNING: It is the responsibility of the installer to ensure that when using the outdoor
antenna kits in the United States (or where FCC rules apply), only those antennas
certified with the product are used. The use of any antenna other than those certified
with the product is expressly forbidden in accordance with FCC rules CFR47 part 15.204.
IG-RS-40-916
DataSeal OB6-IGRS40916
Index
Chapter 10
Index
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 220
10
A
B
C
Addressed Verify
ADI
Alert Burst Mode.
Alert Window
Antenna orientation
Battery Life
Buffer full
Carrier Sense
Collision
Cellular Layout
Ch1
Communication Channels
DataTerminal
Date & Time
Department
D
72, 73, 81, 82, 89, 95, 140, 141, 153, 204
51, 67
70, 73, 133
105
103
50, 85, 113, 114, 143, 151, 182, 184, 193
58, 108, 109, 132, 136, 137, 179, 194, 200, 209
51, 73, 105
87, 88, 124, 125
17, 50, 51
58, 68, 79, 191, 192
54, 66, 102, 103, 104, 126, 183
16, 17, 71, 72, 111, 194, 197, 198
DataReader 17, 20, 21, 22, 23, 30, 31, 32, 33, 34, 35, 36,
37, 38, 41, 44, 45, 46, 48, 65, 71, 71, 111,
170, 171, 174, 175, 208, 212, 213, 214, 215
186
54, 55, 66
Index
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 221
10
E
F
G
H
I
EVENT Memory
Events.
General error
Global
GMT
Greenwich Mean Time
FOOTPRINT
Hard wakeup
High frequency
Illegal ORG_ID
Indoor
LLife Counter.
Lock
Long Status
Low frequency
71, 72
70, 72
62, 185
57, 107, 108, 109, 192
72, 81, 140, 148, 201, 210
68, 112
17, 57, 137, 186, 197, 198
68, 112
17, 22, 23, 36, 38, 41, 103, 214, 215
16, 27, 30, 44, 83, 87, 112, 123, 129, 141,
152, 185, 192, 197, 198
16, 57
107
185
58, 60, 62, 107, 109, 191, 192
16, 17, 19, 58, 59, 61, 72, 80, 85, 109, 110,
114, 139, 143, 151, 152, 181, 185, 191, 192,
194, 195, 206, 216, 217
Index
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 222
10
M
N
O
MCU
Mode
New Battery
Open/Close
Org_ID
Org_ID*
Outdoor
RRandom Access Window
RD_ID
READ PARAMETERS
Reader Address
Reader ID
Reader Interrogation Header
Reader Session
Reader Zone
Readers Interlace Window
Rr
RS-232
RS-485
Rt
48, 65, 86, 87, 101, 120, 123, 124, 164, 165, 170, 171, 174
17, 21, 22, 32, 33, 34, 35, 38, 43, 45, 48, 50, 51,
58, 59, 61, 63, 67, 70, 71, 72, 73, 81, 82, 86, 87,
89, 95, 112, 113, 116, 118, 123, 133, 137, 140,
149, 153, 158, 160, 170, 171, 175, 176, 180, 181,
183,185, 186, 189, 201, 202, 203, 204, 209, 210
185
185
70, 95, 107, 108, 109, 159, 192
17, 20, 21, 22, 30, 32, 41, 103, 212, 213, 215
70
70
51, 52
84, 93, 94, 113, 143, 157
72, 97, 131, 168, 170, 208
50, 51, 54, 55, 72, 81, 106, 112, 117, 179, 180, 184
119, 133, 168, 169, 170, 185, 208
51, 54
51, 67
33, 39, 41, 43, 44, 87, 96, 104, 106, 116,
117, 123, 133, 208
51, 78, 85, 137, 143, 178
51, 54, 78, 137, 169, 177, 178, 191, 192
34, 35, 39, 40, 41, 43, 44, 45, 74, 85, 87, 97, 104,
106, 116, 117, 123, 133, 161, 208, 212, 214
105
Index
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 223
10
S
Scroll
Seal Number
Seal Stamp
Segregation
Serial communication port
Sleep
SLOTTED ALOHA
Suspended SET
Synchronize
System Parameter
System Cycle
TTag/Seal Status
Tamper Commands
Taw
Tbrs
Tcw
Thw
Tiw
Trw
Ts
Tw
109, 186
58,181, 185, 191, 192
63
50
80, 113, 139, 147, 185, 196
57
59, 61, 71, 72, 73, 81, 95, 104, 105, 134, 159
55, 56, 72
58
50
51, 54, 56
58
51, 54
50, 51, 54, 55, 58, 66, 67, 112, 133
51, 67, 78, 114, 137, 177, 191
51, 112, 113, 114
50, 51, 66, 67, 71, 116, 137
50, 51, 54, 56, 78, 113, 114, 117, 137, 177, 191
69
107
50, 58, 59, 61, 72, 76, 81, 95, 113, 116,
135, 140, 148, 158, 160, 185, 201, 210
Index
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 224
10
UUDT
Unrecognized Command
Unsynchronized Mode
User Data Size
USER DATA
Verify Command
.
Version of Firmware
V
WRITE PARAMETERS
YARD Management
W
Y
111
186
71, 73, 134, 159
58, 111, 197
54, 79, 108, 109, 113, 114, 137, 138,
146, 147, 191, 193, 209
68, 79, 84, 92, 93, 112, 113, 129,
143, 156, 210
55
183, 184
58
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 225
Index
10
Contact Information
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology 226
Hi-G-Tek Ltd. Microelectronics and Asset Tracking Technology
Tel: 972-3-5339359
Fax: 972-3-5339225
http://www.higtek.com

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