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This HR21K2 meets C.P.S.C. blade safety requirement for walk behind rotary power mowers.
This manual covers operation and maintenance of the HONDA ROTARY MOWER HR2 1.
All information in this publication is based on the latest product information available at the time of approval for
printing. Honda Motor Co., Ltd. reserves the right to make changes at any time without notice and without incurring any obligation.
Any powered product can be a potential source of danger if misused or improperly maintained.
Pay particular attention to statements preceded by the following words:
Indicates the possibility of personal injury or loss of life if instructions are not followed.

(J
Indicates the possibility of equipment damage if instructions are not followed.

HONDA MOTOR CO., LTD 1978, ALL RIGHTS RESERVED
HR.21

Thank you for purchasing a Honda Lawn Mower.
If any problems occur, or if there are any questions concerning the mower, consult an authorized HONDA dealer.
No part

of this publication

may be reproduced

without

written

permission.

The Honda rotary mower is designed to give safe and dependable service if operated according to instructions and
intended use: mowing (cutting) grass, and bagging cut grass when equipped with the grass bag. Any other use
could be dangerous.
Read and understand the Owner’s Manual before operating the mower.
injury or equipment damage.

HR21

Failure to do so could result in personal

CONTENTS ..............................................................

GENERAL SAFETY

........................................................

COMPONENT IDENTIFICATION
THECONTROLS
OPERATION

.............................................

..........................................................

.............................................................

TRANSPORTING/STORAGE
MAINTENANCE

..........................................................

TROUBLESHOOTING
SPECIFICATIONS

................................................

.....................................................

.........................................................

5
7
9
18
21
34
35

HR21

GENERAL

SAFETY

* Know how to stop the engine quickly and understand operation of all the controls. Never permit
anyone to operate the mower without proper instruction.
* The safety shield and side guard are for your protection; keep them in place at all times.
* The blade is sharp and dangerous. Never put your
hands or feet under the mower. Never tilt the
mower to expose the blade while the engine is running. If you find it necessary to work on the blade
or mower, stop the engine and remove the spark
plug cap.
* Never stand in front of self-propelled mowers
when the engine is running. Someone may accidentally engage the drive clutch.
* Keep clear of the discharge opening when the bag
is not attached to avoid being hit by a flying object.
Clear the lawn of sticks, stones, or debris before
mowing. Mow only in cleared areas in daylight or
good artificial light.

HRZl

* Protect yourself by wearing long trousers and appropriate shoes. Don’t wear loose fitting clothing
or sandals when mowing.
* Keep children and pets away from the mower at all
times.
* If the blade strike a stone, sprinkler head, etc., be
sure the blade,‘blade holder, woodruffkey, fasteners, crankshaft, etc. are in good condition before
continuing to mow.
Replace any damaged parts.

COMPONENT

IDENTIFICATION
ROTO-STOP

GRASS BAG HANDLE

LEVER

LOCK LEVER
FUEL TANK CAP
RECOIL STARTER

CUTTING

HEIGHT

ADJUSTING

LEVER

THROTTLE

LEVER

BELT COVER
MUFFLER

’

S-XAM type
HR21

DRIVE CLUTCH

LEVER-

c-”

ANDLE
HANDLE

JOINT

GRASS BAG

___-_-----DISCHARGE

OIL FILLER

CAP

SIDE GUARD
SAFETY

SHIELD

-HANDLE

LOCK LEVER

S-XAM type

HR21

THE

CONTROLS

THROTTLE

CONTROL

LEVER

1. Throttle
“CHOKE”
“HI”
“LO”
“IDLE”
“STOP”

2. ROTO-STOP
T’o put the cutting blade into operation, press the
button on top of the ROTO-STOP lever and push
the lever forward, holding it against the handlebar.
The blade will stop when the ROTO-STOP lever
is released.

HR21

3. Drive Clutch (S-XAM TYPE only)
For self-propelled operation, push the drive
clutch lever forward and hold it against the
handlebar.

ROTO-STOP LEVER

The drive clutch lever holds the ROTO-STOP
lever forward during self-propelled operation.
The button on top of the ROTO-STOP lever
must be pressed before either of these levers
can be moved forward - the cutting blade must
be put into operation whenever the mower is’to
be self-propelled.
When the drive clutch is released, the drive is
disengaged and the ROTO-STOP lever is released.
4. Shift Lever (S-XAM TYPE only)
Three forward speeds are available:
Position 1 : Low, 0.8 m/set (2.6 ft/sec)
Position 2: Medium, 1.0 m/set (3.3 ft/sec)
Position 3 : High, 1.2 m/set (4.0 ft/sec)

SHJFT LEVER,

],, \

OPERATION

The HR21 may be used either with the grass bag, or
without the bag as a mulching mower.
The following suggestions and rules are intended to
help you operate your Honda HR21 under the safest
conditions possible. Be alert and exercise the same
care using the mower as you would using any other
power tool.
* Be especially careful when mowing uneven or rough
ground. The mower may tilt, exposing the blade,
and hidden objects could be thrown by the blade.
Keep all four wheels on the ground.
/iEzq
* Use extra care when mowing around objects to
keep the blade from striking them. Never deliberately mow over any object.
* Stop the engine immediately if the blade hits an
object or the mower starts to vibrate. Remove the
spark plug cap (keep the wire away from the plug)
and inspect for damage.

NOTE:
. Mow across. slopes. Do not mow excessively steep
slopes.
Always push, never pull, a mower with the engine
running. Control direction by the handle, not by
foot pressure on the mower housing.
. Keep a firm hold on the handle and walk, never
run, with the mower. Don’t lag behind the machine or let it pull you.
. (S-XAM TYPE) Do not use the drive clutch when
maneuvering around trees, etc. Release the clutch
and push the mower while using the ROTO-STOP
for better directional control.

HRZl

BEFOREYOUSTARTTHEMOWER

1..Check the engine oil level.
p?ciEq
* Engine oil is a major jktor affecting engine performance and service life. Non-detergent or vegetable oils are not recommended.
* Running the engine with insufficient oil can cause
serious engine damage.
Use Honda-4-stroke, or an equivalent high detergent, premium quality motor oil certified to meet or
exceed U.S. automobile manufacturers’ requirements
for service classification SE or SF. (Motor oils classified
SE or SF will show this designation on the container.)
SAE low-40 is recommended for general, all temperature use. If single viscosity oil is used, select the
appropriate viscosity for the average temperature in
your area.
A. With the mower on a level surface, remove the oil
filler cap/dipstick using a screwdriver as illustrated.
B. If the level is low, add the recommended oil to
the “Upper” mark on the dipstick. Do not overfill; excess oil will result in power loss and smoking.

HRZl

UPPER OIL LEVEL
R OIL LEVEL

2. Check the fuel level.
Use automotive gasoline.
Never use an oil/gasoline mixture or dirty gasoline.
Avoid getting dirt, dust or water in the fuel tank.
* Gasoline is extremely flammable and explosive under certain conditions. Refuel in a well ventilated
area with the engine stopped.
* Do not smoke or allow flames or sparks in the area
where the mower is refueled or where gasoline is
stored.
* Be careful not to spill fuel when refueling. Fuel
vapor or spilled fuel may ignite. Make sure the
area is dry before starting the engine,
* Do not overfill the tank and make sure the filler
cap is securely closed after refueling,
* Replenish when the engine is cold.
(1
Gasoline substitutes, such as gasohol etc., are not
recommended, they may be harmful to the fuel system components.

3. Check the grass bag for fraying, tears and clogged
mesh. Wash the bag with water if necessary, and
let it dry thoroughly.
Grass will not chute properly without adequate ventilation through the bag.
Make sure the lock lever is latched securely.
4. Check the blade bolts for tightness.
Torque: 4.5-5.5 kgm ( 32.5-39.8 ft lb)
mmwm
* To be certain that the engine will not start accidentally, remove the spark plug cap before performing
this inspection.
5. Check and clean the air cleaner element if it is
dirty (p. 24).

GRASS BAG

BLADE

STARTING

THE ENGINE

* Exhaust gas contains poisonous carbon monoxide.
Never run the mower in an enclosed area. Be sure
to provide adequate ventilation.
1. Move the throttle lever to “CHOKE”.
NOTE:
Do not use “CHOKE”
when the engine is warm or
the air temperature is high. Move the throttle to
“LO” instead.

2. Turn the fuel valve “ON”.

CHOKE-

I I

FUEL VALVE

HR2113

3. Place your foot on “STEP” on the mower housing.
4. Pull the starter rope lightly until you feel compression, then pull briskly.
NOTE:
Do not allow the rope to snap back; return it by hand.
5. After the engine warms up, move the throttle lever
to “HI”.
Squeeze the ROTO-STOP to start the
blade.
(S-XAM TYPE) Move the shift lever to “1”. Engage
the drive clutch/ROTO-STOP
and the mower
will move forward. For faster speeds, shift to “2” or
“ 3 7,.
NOTE:
The throttle lever may be moved anywhere between
“HI” and “LO” to adjust engine speed during operation.
However the engine may stall if the lever is at “IDLE”
when the ROTO-STOP is engaged.

HR21

THROTTLE

LEVER,

Flooded

Engine

If the engine won’t start after several pulls on the
starter rope the engine is probably flooded.
To clear a flooded engine:
1. Move the throttle lever to “STOP” and turn off the
fuel valve.
2. Remove and dry the spark plug. When re-installing
the plug, thread it in by hand until it seats. Then
tighten it an additional l/8- l/4 turn with the spark
plug wrench to compress the washer.
3. Move the throttle to “HI”, turn on ‘the fuel valve
and repeat steps 3-5 under “Starting the Engine”.
Stopping

Honda Rotary Mower dealer perform these carburetor
modifications.
Even with suitable carburetor jetting, engine horsepower will decrease approximately 3.5% for each
1,000 foot increase in altitude. The affect of altitude
on horsepower will be greater than this if no carburetor modification is made.
p5iEzq
* Operation of the mower at an altitude lower than
the carburetor is jetted for may result in reduced
performance,
overheating, and serious engine
damage caused by an excessively lean airffuel mixture.

the Engine

1. Release the drive clutch (S-XAM TYPE only).
2. Move the throttle lever to “STOP” and turn off the
fuel valve.
l

High altitude

operation

At high altitude, the standard carburetor air-fuel
mixture will be excessively rich. Performance will
decrease, and fuel consumption will increase.
High altitude performance can be improved by
installing a smaller diameter main fuel jet in the carburetor and readjusting the pilot screw. If you always
operate the rotary mower at altitudes higher than
6,000 feet above sea level, have your authorized
HR21

Cutting

Height Adjustment

Five settings are available: l”, l-i/2”, 2”, 2-l/2”, 3“.
To change blade height:
1. Stop the engine.
2. Push the adjusting lever toward the wheel and
move it up or down to raise or lower the blade
height.
3. Release the lever in the appropriate notch.
4. Adjust the other three wheels. Make sure all four
wheels are at the same level.
Inmaim
* Be careful not to touch the muffler when adjusting the right front wheel height.
The muffler will stay hot for a while after the engine is stopped.

ADJUSTING
I

ADJ”STkG
16

HR.21

LEVER

Grass

Bag

The bag is subject to wear under normal usage; frequently check for fraying and tears. Replace deteriorated bags only with Honda replacement bags or
equivalent . When the bag needs cleaning, wash it
with water and make sure it is dry before using it.
Clogged mesh will result in poor grass chuting and a
wet bag will clog quickly.
Removal

1. Stop the engine. Unhook the grip from the handlebars.
2. Lift the lock lever, grasp the handle and remove
the bag toward the rear of the mower.
Installation

Notes

* Reverse the removal procedure.
* Be sure the lock lever is securely engaged or the
discharge guard will not open completely and grass
will not chute properly.

HR21

TRANSPORTING/STORAGE
Transporting
Turn

the

fuel

valve

OFF

when

transporting

the

mower.
I

I
HANDLE

LOCK LEVERS

HANDLE

* To avoid fuel and oil spillage do not tilt the unit;
spilled fuel may ignite.
The handle may be folded for convenience:
1. Remove the grass bag (p. 17).
2. Push the handle lock levers down and move the
handle forward until it stops.
3. Loosen the handle joints and collapse the handle as
shown.

18 HRZl

JOINT

Preparation

for

Storage

The following steps should be taken to protect the
mower whenever it will be stored for longer than 30
days.
NOTE:
If the mower will be stored for longer than a year,
first remove the spark plug and pour three tablespoonsful of clean motor oil into the cylinder. Pull
the starter rope slowly two or three times to distribute the oil.
Replace the plug.
1. Drain the fuel tank and carburetor into an approved gasoline container:
A. Remove the fuel tube and turn the fuel valve
ON to empty the fuel tank.
B. Loosen the carburetor drain bolt to drain the
carburetor.
C. Retighten the drain bolt, connect the fuel tube
and turn the fuel valve OFF.
* Gasoline is extremely flammable and explosive under certain conditions.
Do not smoke or allow
flames or sparks in the area.
2. Change the engine oil (p. 23).

/FUEL

VALVE

3. Pull the starter rope until it becomes hard to pull.
This closes the valves and breaker points (non-CD1
models), and protects them from dust and corrosion.

4. Coat areas that may rust with a light film of oil.
Cover the mower and store it on a level surface in
a dry, dust free area.
Removal From Storage
1. Remove the spark plug; check that it is clean and
properly gapped (p. 25). Pull the starter rope several times.
2. Thread the spark plug in as far as possible by hand,
then use the plug wrench to tighten l/8 to l/4 turn
further.
3. Check the engine oil level and condition.
4. Fill the fuel tank and start the engine.
NOTE:
If the cylinder was coated with oil, the engine will
smoke at start up; this is normal.

HRZl

ST/ARTER

HANDLE

MAINTENANCE

* To prevent accidental start-up, shut off the engine
and disconnect the spark plug cap before performing any maintenance.
pziEziq
* Use only genuine Honda parts or their equivalent
for maintenance or repair.
Replacement parts
which are not of equivalent quality may damage
the mower.

Periodic inspection and adjustment of the Honda
HR21 is essential if high level performance is to be
maintained. Regular maintenance will also ensure a
long service life. The required service intervals and
the kind of maintenance to be performed are described in the following chart.

HR21

MAINTENANCESCHEDULE
-

‘q\

Fuel tank
Fuel tube

1OOOLS.
(3)

20°hB.

Engine oil
Engine oil
&cleaner
element
Air cleaner element
Fuel strainer
Spark plug
Blade bolts (Tightness)
Gass bae
Throttle cable
V-belt
Drive clutch cable
ROTO-STOP cable
ROTO-STOP
Ignition timing
Valve clearance
Combustion

%f $g:

Every
6 months

Every
1 month

Perform at every mdrcated month

chamber

Check level
Change
Check
Clean
Check
Clean-Adjust
Check
Check
Adjust
Insoection
Adjust
Adjust
Check
Check-Adjust
Check-Adjust
Clean- Lap
valves
Clean
Check
(Replace, if
necessary)

(3)

0
0

Every
one year

---I
30001Hrs.
(3)

0 (1)
0
0

I
0

00
0
-I 0

(2)
(2)

(1) Service the air cleaner more frequently when used in dusty areas.
(2) These items should be serviced by an authorized Honda dealer, unless the owner has the proper tools and is mechanically
proficient.
See the Honda Shop Manual.
(3) For professional commercial use, log hours of operation to determine proper maintenance invervals.

Hi321

ENGINE OIL CHANGE
Drain the oil while the engine is still warm to assure
rapid and complete draining.
1. Remove the filler cap/dipstick using a screwdriver
as illustrated.
2. Remove the drain bolt, drain the oil, and retighten
the bolt securely.
3. Refill to the “Upper” level mark with the recommeded oil (see p. 10). Tighten the cap securely to
prevent leakage.
rzGiE%q
* Used motor oil may cause skin cancer if repeatedly left in contact with the skin for prolonged
periods. Although
this is unlikely unless you
handle used oil on a daily basis, it is still advisable
to thoroughly wash your hands with soap and
water as soon as possible after handling used oil.
NOTE:
Please dispose of used motor oil in a manner that is
compatible with the environment. We suggest you
take it in a sealed container to your local service
station for reclamation. Do not throw it in the trash
or pour it on the ground.
OIL DRAIN

BOLT
HR21

AIR CLEANER SERVICE
A dirty air cleaner will restrict.air flow to the carburetor. TO prevent carburetor malfunction, service the
air cleaner frequently.
1. Remove the wing nuts and the air cleaner cover.
Remove the elements and separate them. Carefully check both elements for holes or tears and
replace if damaged.
2. Foam element: Clean in warm soapy water, rinse
and allow to dry thoroughly.
Or clean in high
flash-point solvent and allow to dry. Dip the element in clean engine oil and ,squeeze out all the
excess. The engine will smoke during initial star?up if too much oil is left in the foam.
Tap the element lightly several
3. Paper element:
times on a hard surface to remove excess dirt, or
blow compressed air through the filter from the
inside out. Never try to brush the dirt off; brushing
will force dirt into the fibers, Clean in warm, soapy
water and rinse. Dry using compressed air blown
from the inside out, or shake the element and allow
it to air dry thoroughly.
(Or clean in high flashpoint solvent, remove immediately, and allow to
dry.) Oil the outside of the paper with a light aero
sol oil such as WD-40. The engine will smoke during initial start-up if too much oil is used.
24

HRZI

PAPER ELEMENT
I

WING NUTS

FOAM ELEMENT

SPARKPLUG
Standard Plugs :
P-DAM: BMR-GA(NGK)_ or W20MR-U(ND)
S-XAM: BPM6A-lO(NGK) or W2OMP-UlO(ND)
1. Disconnect the cap and remove the spark plug.
2. Visually inspect the plug. Discard the plug if it is
heavily deposited or if the insulator is cracked or
chipped.
3. Measure the plug gap with a wire-type feeler gauge;
it should be 0.6 - 0.7 mm (0.024 - 0.028 in) for
BM TYPE plugs, O.9- l.Omm (0.035-0.040 in) for
BPM TYPE plugs. If adjustment is necessary, bend
the side electrode carefully.
4. Make sure the sealing washer is in good condition,
then thread the spark plug in by hand until it seats.
5. Use the wrench to tighten a new plug l/2 turn furOtherto compress the washer. If you are reusing the
plug it should only take l/8 - l/4 turn after the
plug seats.
6. Replace the spark plug cap.

HI’.2125

BLADEREMOVALANDSHARPENING

* Wear heavy gloves to protect your hands.
1. Tilt the mower so the carburetor side is up.
Loosen the blade bolts to remove the blade.
2. Sharpen the blade cutting edges with a file. File
the top side only. Maintain the original bevel for a
fine cutting edge. File both ends evenly to maintain blade balance.
NOTE :
Use only a genuine HONDA replacement blade or
equivalent .
3. Clean away any dirt and grass from around the
blade shaft.
4. Install the blade. Tighten the bolts securely.
Torque: 4.5 - 5.5 gk m (32.5 - 39.8 ft lb),

HR21

THROTTLE

CONTROL

CABLE

ADJUSTMENT

1. Move the throttle lever to “CHOKE”.
2. Push the control lever at the carburetor with your
finger to check if it is positioned at the extreme
right.
3. If adjustment is necessary, loosen the cable lock
nut. Turn the adjusting bolt in or out as required
until the lever is completely right. Tighten the
lock nuts securely.
4. Start the engine and make sure the engine is stopped when moving the throttle control lever to
“STOP”.

CHOKE-

i
ADJUSTING

BOLT

PUSH Iy)\/

)

ROTO-STOP

LEVER

FREE PLAY

5-10mm (3/15-3/8

in)

1. Measure free play at the tip of the lever as shown;
it should be between
5 - 10 mm (3/ 16 - 3/8 in).
2. If adjustment is necessary, loosen the lock nut at
the lever cable and turn the adjusting bolt to increase or decrease free play.
3. Tighten the lock nuts securely.
4. After adjusting, make sure the rotary blade is stopped when releasing the ROTO-STOP lever.
-STOP LEVER

ADJUSTING

HRZI

BOL

DRIVE

(S-XAM

CLUTCH

TYPE

FREE

PLAY

15.20mm (19/32-2502

only)

in)

1. Measure free play at the top of the lever as shown;
it should be between 15-20 mm (19/32-25/32 in).
2. If adjustment is necessary, loosen the clutch cable
lock nut and turn the adjusting bolt to increase or
decrease free play.
3. Tighten the lock nuts securely.
4. After adjusting, make sure the drive clutch operates properly; moving torward when gripping and
stopping to propel1 when releasing.
I-

I
HR21

NOTE:
The following adjustments should be performed by
an authorized Honda dealer unless the owner has the
proper tools and is mechanically proficient.

1. Move the throttle lever to “IDLE” and start the
engine.
2. Turn the throttle stop screw either in or out as
required until the engine runs at 1,400 rpm.
THROTTLE

HRZl

STOP SCREW

SHIFT CONTROL CABLE ADJUSTMENT
(S-XAM TYPE only)
1. Move the shift lever to “3”.
2. Remove the grass bag. Loosen the three 6 mm
bolts and remove the bag opening panel.
3. Loosen the three 6 mm bolts and remove the belt
cover.

AG OPENING
ANEL

BELT COVE

4. Raise the movable driven face to move the drive
belt to the smallest section of the pulley.
5. Loosen the cable lock nut and turn the adjusting
bolt until there is no clearance between the contacting portions of the shift arm and tension arm.
6. Further turn the adjusting bolt 3 - 5 turns counterclockwise from the point in step 5 above.
7. Tighten the lock nuts securely.

MOVABLE

DRIVEN

LOCK

ADJUSTING

I-i

HRZl

GRASS BAG ASSEMBLY

FLOAT

NUTS

UPPER FRAME

I. Work the upper frame into the grass bag.
The side with two holes goes in first to match the
holes in the side of the bag.

ANTI-SAG

ROD

3. With the bag upside down, place the anti-sag rod in
the bag and secure it to the upper frame with two
screws and two washers. Install the bag grip on the
rod through the slits in the bag end.
32 HR21

2. Install four float nuts onto the plastic sheet in the
bottom of the bag. Point the lipped edge of the
lower frame foward the rear and attach the lower
frame to the upper frame by tightening two screw.
Then attach the lower frame to the plastic sheet
with four screws.

4. Install the discharge guard retainer as shown With a
screw and a washer.

LOCK HANDLE

5. Install the lock handle to the bag with two screws.

6. Install the spring on the lever with the long hook
down. Slide the retaining bracket under the short
hook and finger-tighten the bracket on the bag.

LOCK LEVER

I
7. Hook the long end of the spring on the lever and
tighten the bracket securely.
HR21

TROUBLESHOOTING

CHART

Engine will not start

1. No fuel.
2. Throttle lever in “STOP” position.
3. Spark plug wire loose or disconnected.
4. Spark plug faulty or improperly

gapped (p. 25).

5. Engine flooded (p. 15).
6. Dirty air cleaner.
Hard starting or loss of power

1. Dirt in gas tank.
2. Dirty air cleaner.
3. Water in gas tank.
4. Vent in gas cap and/or carburetor clogged.

Erratic operation

1. Spark plug faulty or improperly

gapped (p.25).

2. Dirty air cleaner.
Engine overheats

1. Spark plug improperly

gapped.

2. Dirty air cleaner.
3. Dirty cooling fins.
4. Low oil level.
5. Starter pulley clogged by grass, etc.
Excessive vibration
34

HR21

1. Loose blade or engine mounting hardware.
2. Blade unbalanced.

SPECIFICATIONS

MODEL

ROTARY MOWER HR2]

..................................
ENGINE ..................................

GV150

Engine type .............................

Side valve, single-cylinder, forced air-cooled
four-stroke gasoline engine.

Displacement/Bore

144 cc (8.8 cu in)/64 x 45 mm (2.52 x 1.77 in)

and stroke ...............

Ignition timing ...........................

TYPE P-DAM: 20” BTDC, Fixed
TYPE S-XAM CD1 (Capacitor Discharge Ignition)
TYPE P-DAM: flywheel magneto ignition
TYPE S-XAM: CD1
0.6 l(l.3 US pt)

Ignition system ............................
Engine oil capacity ........................
Fuel tank capacity ........................
Sparkplug

1.O 1 (0.26 US gal)

..............................

TYPE P-DAM: BMR-6A (NGK), W20MRU(ND)
TYPE S-XAM: BPM6A-10 (NGK), W20MPUlO (ND)

FRAME

Dimensions (Length x Width x Height)
Dry weight

..............................

Grass bag capacity

........................

Cutting width ............................

........

1610X580x960

mm (63.4x22.8x37.8

in)

TYPE P-DAM: 42.0 kg (92.6 lb), S-XAM: 45.5 kg (100.3 lb)
67 1 (2.0 bu)
540 mm (21 in)

HR21

WARRANTY

SERVICE

Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us. All Honda warranty details are explained in the Distributor’s
Limited Warranty. Normally, any problems concerning the product will be handled by your dealer’s service department. If you have
a warranty problem that has not been handled to your satisfaction, we suggest you take the following action:
l

Discuss your problem with a member of dealership management. Often complaints can be quickly resolved at that level. If the
problem has already been reviewed with the Service Manager, contact the owner of the dealership or the General Manager.

0 If your problem still has not been resolved to your satisfaction,
of American Honda Motor Co., Inc.

contact the Power Eguipment

Customer Relations Department

American Honda Motor Co., Inc.
Power Equipment Customer Relations Department
P.O. Box 50
Gardena, California 90247-0805
Telephone: (2 13) 604-2400
We will need the following
-

information

Your name, address, and telephone
Product model and serial number
Date of purchase
Dealer name and address
Nature of the problem

in order to assist you:
number

After reviewing all the facts involved, you will be advised of what action can be taken. Please bear in mind that your problem will
likely be resolved at the dealership, using the dealer’s facilities, equipment, and personnel, so it is very important that your initial
contact be with the dealer.
Your purchase of a Honda product is greatly appreciated by both your dealer and American
assist you in every way possible to assure your complete satisfaction with your purchase.

36 HRZI

Honda Motor Co., Inc. We want to

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